The Company provides over 300,000 properties with a clean and continuous supply of water, 24 hours a day, 365 days a year at the cheapest price in the country.
At 25p, the average daily cost to you is still below the cost of a daily newspaper.
Ways to Pay
Pay by Direct Debit
Payments can be spread with a monthly Direct Debit at no additional charge. You can pay by one, two or up to eight monthly instalments. There is a choice of payment dates, the 1st, 8th, 15th or 28th of the month.
You can pay your bill on-line by clicking here, using most major credit and debit cards.
Debit cards are processed free of charge but credit cards attract a 1.5% commission. You will need sight of your most recent bill and customer reference number.
Pay by Telephone
You can pay your bill 24 hours a day, 7 days a week via our automated telephone payments line, by calling our free phone number 0800 0480 021.
Most major cards are accepted. Debit cards are processed free of charge but credit cards attract a 1.5% commission.
You will need sight of your most recent bill and customer reference number.
Pay by BACS or Internet Banking
If you arrange your payments via the Internet, please advise your bank that future payments should be made to our Lloyd's Bank Head Office Collection Account:-
Please remember to quote your reference number when making payments.
Other Payment Information
If you have difficulties paying, please don't delay in contacting us.
To help you calculate a level of repayment that you can realistically afford we have developed a budget planner, which can be downloaded by clicking here.
Arrangements can be made for payment direct from the DSS or special instalment plans can be set up. Click here for contact details.
If you have arrears on your account of £300.00 or more and have not been making regular payments to your account then it may be possible apply for help under our Arrears Assist Scheme. Should you wish to apply for assistance under this Scheme please print off a copy of the pdf document below and return your completed application form to Portsmouth Water Ltd, PO Box 8, West Street, Havant, PO9 1YY. Alternatively, if you require help in completing the application form then please contact our Affordability and Debt Team on 0800 4320534 to arrange for a member of the team to meet with you to assist you in completing the form.
Should you need assistance in managing your finances and require debt advice, there are a number of organisations who can assist you for free. A selection of these organisations can be accessed by clicking on the links below;
If you have any queries regarding your bill you can contact us by telephone, email or letter. If you decide to contact us by email or letter we will answer your query within 10 working days of receiving the correspondence. If you write to ask us to change the way you pay your bill and we find we cannot make the change we will let you know within 5 working days from the date we receive your letter.