Reading Your Meter

How Can I Read The Meter?

The meter is placed in a box with the Company's stopcock which is either in the pavement or property forecourt. Open the cover carefully with the tip of a screwdriver. The number display is similar to the modern gas or electricity meters. The black digits record the consumption in cubic metres. Read from left to right to obtain the current reading. You should ignore any red figures. The Meter below is showing a reading of 0.

We will be happy to show you how to read your meter, if required.

If you have difficulty in reading the meter due to sight impairment or other physical infirmity, we can arrange to read the meter and advise you of the reading.

What If I Think The Meter Is Reading Incorrectly?

You may contact us to request that the meter be tested. If the meter is found to be faulty, we will pay for the test, install a new meter and adjust your bill. If the meter is found to be operating within the allowable tolerances, we will charge you for the test. If you prefer, you may contact the Trading Standards Office and request that they carry out an independent test.

REMEMBER, YOU CAN ALWAYS CONTACT US FOR ADVICE

Please click here for contact details