The Office of Water Services (OFWAT)
The Office of Water Services through its Director General has two prime responsibilities in ensuring that the water undertakers can fund and carry out their primary functions of water supply and disposal, whilst looking after customer's interests by controlling increases in charges and monitoring levels of service.
Customers are represented by the Consumer Council for Water. They have their own legal duties which include identifying the main concerns of water customers, making representations to the companies and investigating complaints.
The local Consumer Council for Water for Portsmouth Water's customers is:
Consumer Council for Water
London and South East Region
4th Floor (South)
High Holborn House
52-54 High Holborn
Phone: 020 7831 4790
The Ofwat National Customer Council, whose membership brings together the ten regional CSC Chairmen, represents customer interests at a national level.
Further information about Ofwat can be found at http://www.open.gov.uk/ofwat.