Customer Services

The customer services pages explain our service standards, let you know how we calculate your account and gives details of payment methods.

Our special services, primarily aimed at our older and disabled customers, are also featured here.

If you are moving house, you can register your change of address here.

Portsmouth Water has a proud history of providing high quality service to its customers whilst having the lowest water supply charges in England and Wales. Our dedicated Customer Service Staff are available to answer all customer calls ranging from supply problems through to account queries, whilst our Operations Centre is manned 24 hours a day, 365 days a year, to deal with all supply emergencies.

Levels of Customer Service are audited annually by the Water Services Regulation Authority (OFWAT), who consistently report that the service provided by the Company is at the highest level.