Queries About Your bill
If you write to us with a query about water service charges we will answer the query within 10 working days of receiving your letter. If you write to ask us to change the way you pay your bill and we find we cannot make the change we will let you know within 5 working days from the date we receive your letter.
In 2009/10 the Company replied to over 188,000 billing queries. Of these, 99.99% were responded to within 5 days of receipt.