Telephone Calls
We are continually striving to improve our standard of service. In order to help us to help you, it would be of assistance if you could telephone in the afternoon between 1.30 and 4.30pm which is outside our busiest period.
During 2011/12 we received over 188,000 calls. 494 Customers received an 'all lines are busy' response and 7,665 failed to get through.