Keeping Appointments
If we have to visit your home we will make an appointment for before 12.00pm or after 12.00pm of a specific day, or if requested within a period of 2 hours in which the visit will be made. If we cannot keep the appointment we will let you know at least 24 hours in advance.
Each year we make thousands of appointments and only failed to arrive at two within the allotted time frame during 2011/12 .