Interrupting Your Water Supply
Occasionally we need to interrupt your water supply to undertake essential maintenance work. Usually this work is planned and we will notify you in advance of the interruption to your supply, tell you when the supply will be restored and turn the water back on when we said we would.
Where the interruption as described is for more than four hours we will notify you at least 48 hours before the supply is interrupted.
In an emergency or unplanned interruption such as a burst pipe we guarantee we will restore your supply within 12 hours of our becoming aware of the problem, or 48 hours if the job involves repairing a major main.
Our target is to ensure the proportion of properties served by us that experience an interruption to the water supply for more than 12 hours in any one day will be kept below 0.1%.
During 2011/12 332 properties, served by us, experienced an interruption of their water supply in excess of 12 hours in duration.