Special Services Available
COMMUNICATION HELP FOR THE DEAF/SPEECH IMPAIRED
To enable our customers who are deaf or have speech problems to communicate with us, and us with them, we have installed a minicom telephone unit in our Customer Services Department, 0845 7585873.
Wherever possible, the call will be answered by a member of staff in the Customer Services Department. However, if necessary, the unit will answer incoming calls and automatically send a brief answer-message. The customer can then leave a message or a request for us to phone back (via the minicom system). If a message is left we will confirm receipt of it.
Details on minicom telephones for the deaf/speech impaired are available from the Local Authority Social Services Department.
Sensory Impairment Team
Branksmere House
Queens Crescent
Southsea
Hants.
Telephone: 023 9275 6321
Available 9-12am Mon/Wed/Fri - answerphone operates outside these hours.
If you live outside the Portsmouth area you should contact the Social Services Department nearest your home. The phone number and address will be in your telephone directory. Customers can also communicate with us. Please click here for our contact details.