Emergencies and Interruptions to Your Water Supply
Occasionally we have to interrupt water supplies to carry out essential repairs. We will warn you of these interruptions by delivering a card to you if your household will be affected.
Sometimes interruptions are caused by emergencies such as burst pipes. We cannot forewarn you of these, however, we will let you know what the problem is, what action you should take and when normal supplies will be restored.
We have developed an integrated computer system which ensures that the information on customers with special needs is available to all employees with a 'need to know' (e.g., those dealing with an emergency).
If you have registered as a Customer with Special Needs (e.g. kidney dialysis patient) we will, wherever possible, take these needs into consideration during an interruption or emergency. We will ensure, wherever we can, that Customers who have hearing or sight problems are individually notified about the problem.
Checking Your Meter Reading
If you have a meter and have difficulty in checking it, we will arrange to read it for you and to let you know the reading.