Free Water Supply Pipe Repairs

As part of our effort to reduce water leakage and assist our customers in this area, we may be able to help you.

Portsmouth Water offers subject to certain conditions a free, non emergency, repair service for straightforward leaks on domestic supply pipes including those that are multi-occupancy domestic premises managed by commercial property maintenance companies. This offer may extend to up to two free repairs which could include replacing sections of your pipe. This offer does not extend to commercial, business or council/housing association premises.

This service is provided free up to a maximum of two hours for our Inspector’s time and six hours for a two man leakage repair team. If the repair exceeds this time you will be advised that charges may be raised, and an order will be required before we complete the repair.

Repairs to your supply pipe will involve excavating at your property. Our repair team will be as clean and tidy as possible during the work but you must appreciate that the area where the leak is will be wet and muddy from the water. We will make every effort to restore the surface as we find it but in instances where we excavate through what we consider special surfaces we may have to reinstate with tarmac. We will agree the reinstatement to be carried out with you before we start the work, however you may be asked to complete the reinstatement yourself.

Trees and shrubs may need to be cut back or removed by us. In the event we do this we will not replace or be responsible for re-planting.

After the work is complete we will inform you in writing or preferably by email on the condition of the pipe and advise you of any steps we feel you should take in the future.

For further information please click here to view our Water Supply Pipe Repair Leaflet