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Water
Charges and Payment
Methods The
Company provides over 280,000 customers with a clean and continuous supply
of water, 24 hours a day, 365 days a year at the cheapest price in the
country. At 25p, the average daily cost to you is still below the cost
of a daily newspaper. To view our full Scheme of Charges for 2008-2009, click here (requires Acrobat Reader). Our Charges for 2008/2009 are:
Subject to a Minimum Annual Charge of £65.00. For those properties which have no rateable value, an unmeasured flat rate charge of £96.00 per year is payable. For Example : House with a Rateable Value of £206
Charging by Rateable Value In April 1995 the Government announced that we can continue to use Rateable Values for charging purposes. For those properties without a Rateable Value and who are not on a meter we charge a Licence Fee for the supply of water.
Charges
with a meter:
1 cubic metre of water is equivalent to 220 gallons. For Example : House that uses 115 cubic metres per annum on a 15mm meter
b) Large Users - for customers with an annual water consumption of 50,000 cubic metres or more at a single site
We have a special tariff for metered customers who have to use large amounts of water. To be eligible for this tariff you must be on one of seven benefits and you or your child should have an illness, which requires you to use an additional amount of water or you must have three or more children under 19 living with you. If you think you are eligible for this tariff, please all (023) 92 499888 for more help and application form. Assistance will take the form of a charge capped at the average household charge, currently £90 per annum. Further details of the scheme can be found in our scheme of charges booklet here (requires Acrobat Reader).
Payment in full or two half-yearly payments. Your water bill is for the whole year from 1st July to 30th June. You can either pay your bill in full immediately, or if you wish you can pay in two instalments, the first being due straight away and the second on 1st January. We will send out a reminder for the second instalment.
Telephone Payment You can pay your bill 24 hours a day, 7 days a week via our automated telephone payments line, by phoning 08701 129637. Most major cards are accepted. Debit cards are processed free of charge but credit cards attract a 1.5% commission. Calls are charged at national rate.
If you wish to pay by Direct Debit Payments
can be spread with a monthly Direct Debit at no additional charge. You
can pay by one, two or up to eight monthly instalments. Contact our Customer
Services office to request this service, contact details can be found
by clicking here.
There is a choice of payment dates, the 8th or 28th of the month. Instalments - Spread your payments. Do not worry if you have not got a bank or building society account and need to spread the payments of your water bill. You can sign up for monthly payment by contacting our Customer Services department - contact details can be found by clicking here. We will arrange for your bill to be divided into equal monthly instalments finishing in March.
Internet payments You can pay your bill on-line by clicking here, using most major credit and debit cards. Debit cards are processed free of charge but credit cards attract a 1.5% commission.
Information
for Customers Paying by BACS If you arrange your payments via the Internet, please advise your bank that future payments should be made to our NatWest Head Office Collection Account:-
Please remember to quote your reference number when making payments.
Difficulties Paying. If you have difficulties paying, please don't delay in contacting us. To help you calculate a level of repayment that you can realistically afford we have developed a budget planner, which can be downloaded by clicking here. Arrangements can be made for payment direct from the DSS or special instalment plans can be set up. Click here for contact details.
The EOS Foundation Portsmouth Water supports The EOS Foundation, an independent charitable trust. Its aim is to assist customers of donor companies, which include Portsmouth Water, to overcome the burden of debt. The trust provides grants to customers to help them to clear arrears with water supply charges, and can possibly help with other domestic bills and costs. For more information visit www.eosfoundation.org.uk or contact your local Citizens Advice Bureau or Money Advice Centre.
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