How We Do It
Once we have agreed our 5 year and 1 year mains renewal programme with the Highways Authorities we enter into a detailed planning stage. We are statutorily obliged to give three months notice to the Highways Authorities of our intentions to work in a particular street, providing them with the opportunity to co-ordinate all utilities’ work on the Highway. At this time we will have selected the most beneficial mains renewal technique including innovative ‘no dig’ techniques to reduce traffic disruption and expensive disruptive excavation and reinstatement.
However, for every job we not only renew the main, valves and fire hydrants, but at the same time replace the section of small diameter (15mm) service pipe, between the main in the street and the stopcock at your property boundary. This pipe is generally of copper, black plastic, galvanised iron or lead, and whilst we replace the section in the street, it is your responsibility to look after the supply pipe, ie. the section from the stopcock to your home.
If the supply pipe we connect to is made of lead, or in poor condition, we will tell you and advise that you should consider replacing it. If your property is in private ownership, financial help in the form of a subsidy is available for the purpose.
Click here to see which pipe you are responsible for
Click here for leaflet Repairing Leaks to your Water Supply Pipe
Click here for our leaflet Improvements to Your Water Supply