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ON THIS PAGE: OFWAT-Office of Water Services DWI-Drinking Water Inspectorate
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Water Industry Regulators
The Office of Water Services (OFWAT) The Office of Water Services through its Director General has two prime responsibilities in ensuring that the water undertakers can fund and carry out their primary functions of water supply and disposal, whilst looking after customer's interests by controlling increases in charges and monitoring levels of service. Customers are represented by the Consumer Council for Water. They have their own legal duties which include identifying the main concerns of water customers, making representations to the companies and investigating complaints. The local Consumer Council for Water for Portsmouth Water's customers is: Consumer Council for Water, Phone:
020 7831 4790 The Ofwat National Customer Council, whose membership brings together the ten regional CSC Chairmen, represents customer interests at a national level. Further information about Ofwat can be found at http://www.open.gov.uk/ofwat.
The Drinking Water Inspectorate (DWI) The Drinking Water Inspectorate checks that the water companies in England and Wales supply water that is safe to drink and meets the standards set in the Water Quality Regulation. It investigates complaints from consumers and incidents which affect drinking water quality - these can lead to water companies being prosecuted. For further information you can contact the DWI at: Room M03 ,
The Environment Agency (EA) The
Environment Agency is the independent watchdog which regulates the qualitative
and quantitative use of water resources. For further information on the EA you can contact their regional office at: Guildbourne
House, Telephone:
01903 832 000
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