Site Map

• About Us Section
  • Key Facts
  • Company History
    • Company History Photographs
  • Company Supply Area
    • Company Supply Area
  • Storage & Distribution
    • Supply Pipelines
    • Pumps & Pumping
    • Service Reservoirs
    • The Distribution Network
    • Mains Renewals
  • Supply & Treatment
    • Water Sources
    • Havant and Bedhampton Springs
    • Wells and Boreholes
    • River Itchen
    • Water Treatment
    • Wells and Boreholes Treatment
    • Havant and Bedhampton Springs Treatment
    • Farlington Treatment Process
    • River Itchen Water Treatment Works
    • River Itchen Treatment Process
  • Water Quality
    • Water Quality
    • Your Water Hardness & Water Quality Summary
    • Monitoring Drinking Water Quality
    • Drinking Water Standards
    • Water Quality Concerns
    • The Taste of Drinking Water
    • Facts About Bottled Water
    • Facts About Domestic Water Filters
    • Water Hardness & Kettles
    • Looking After Water In Your Home
    • Ensuring Water Quality
  • Community Talks
  • Company Directors
  • WaterAid
    • Water Aid
    • Water Aid Donation
    • Water Aid Fundraiser

• News Section
  • Supply Interruptions & Emergencies
  • Water Supply News
    • Rainfall at Havant
    • Groundwater Levels at Idsworth
    • Water Supplied (Distribution Input)
  • Press Releases
  • Press Articles
  • Publications
    • Access Code (Network Access Code)
    • Access Code (Indicative Prices)
    • Activity Report 2007/08
    • Activity Report 2008/09
    • Changing to a Water Meter
    • Customer Code of Practice
    • Customer Newsletter
    • Debt Code of Practice
    • Final Business Plan 2010 - 2015
    • Leakage Code of Practice
    • Monitoring Plan for 2005-10
    • Preliminary Results 31 March 2009
    • Preliminary Results 31 March 2008
    • Regulatory Accounts 2008
    • Regulatory Accounts 2009
    • Report and Accounts 2008
    • Report and Accounts 2009
    • Scheme Of Charges
    • Self Lay Water Mains and Service
    • SIC Code Booklet
    • Statutory Drought Plan 2008
    • Strategic Direction Statement
    • Unaudited Interim Results 2008
    • Unaudited Interim Results 2009
    • Water Resources Management Plan Strategic Environmental Assessment (SEA)
    • Water Resources Management Plan 2009
    • Water Resources Management Plan - Statement of Response
  • Havant Thicket Reservoir Website

• Customer Services Section
  • Our Customer Promise
  • Customer Information
    • Switching to a Water Meter
    • Compulsory Metering
    • Installation of Meters
    • Leakage Code of Practice
    • Southern Water Sewerage Services
    • Empty Properties
  • Charges & Payments
    • Charges without a meter
    • Charging by Rateable Value
    • Charges with a meter
    • SIC Code Booklet
    • Special help for vulnerable metered customers
    • Payment in full or two half-yearly payments
    • Telephone Payment
    • If you wish to pay by Direct Debit
    • Instalments - Spread your payments
    • Pay Your Bill Online
    • Information for Customers Paying by BACS
    • Difficulties Paying
  • Change of Address
  • Change of Name
  • Domestic Water Meter
    • Switching To A Free Water Meter
    • Metered Savings
    • Metered Billing
    • Our Charges 2009/10
    • Reading Your Water Meter
    • Leak On Your Meter
    • Water Meter Application For Domestic Customers
    • Metal Water Service Pipes
  • Commercial Water Meter
    • Switching To A Commercial Water Meter
    • Commercial Meter Savings
    • Commercial Meter - Payment & Billing
    • Our Charges 09/10
    • Leak On Commercial Meter
    • Metal Service Pipes
  • Special Services
    • Special Services Available
    • Advice and Information for Water Fittings
    • Sending Your Bill
    • Emergencies and Interruptions to Your Water Supply
    • Access to our Head Office at Havant
    • Home Visits
    • What We Need To Know
    • Bogus Callers
  • Service Standards
    • Telephone Calls
    • Keeping Appointments
    • Interrupting Your Water Supply
    • Internal Flooding
    • Meter Reading
    • Maintaining Pressure
    • Exceptional Circumstances
    • How to Claim
  • Queries About Your Bill
  • Customer Complaints
  • Operational Services
    • Approved Plumbers
    • Free Leak Repair Service
    • Lead Pipes
    • Water Pressure In My Area
    • Bogus Caller
  • How To Contact Us
  • Links To Associated Organisations
    • Water Aid
    • OFWAT
    • Consumer Council For Water
    • Southern Water
    • The Drinking Water Inspectorate (DWI)
    • The Environment Agency (EA)
    • United Kingdom Water Industry Research (UKWIR)
    • Water UK
    • Water for Wildlife
    • Waterwise
    • Energy Saving Community
  • Free Leak Repair
  • FAQs
    • Why Do I Receive a Bill From Southern Water and Portsmouth Water?
    • What Is The Water Hardness & Water Quality Summary For My Area?
    • How Do I Read My Water Meter?
    • What Is The Water Pressure In My Area?
    • What Happens To My Credit Balance When I Move House?
    • Does My Rateable Value Change With My Council Tax Banding?
    • Frozen Pipes

• Education Section
  • Water
    • What Is Water?
    • The Natural Water Cycle
    • Human Influence On The Water Cycle
    • Water Is Fun
    • Home Experiments
    • Experiment Number 1
    • Experiment Number 2
    • Experiment Number 3
    • Experiment Number 4
  • Water Supply & Treatment
  • Using Water Wisely
    • Save Water Now Leaflet
    • Saving Water In Business
    • Saving Water In Your School
    • Water Efficiency In The Garden
  • Questions & Answers
    • Ask A Question
  • Quiz
  • Water Is Life Education Pack

• Environment Section
  • Policy
  • Biodiversity
    • Policy and Practice
    • Past Initiatives
    • Functions
    • Site Characteristics
    • Regulation
    • Ecological Surveys
    • High Conservation Value Sites
    • Medium Conservation Value Sites
    • Low Conservation Value Sites
    • Action Plans
    • Future Review
  • Saving Water
    • Save-a-Flush Bag Offer
    • Save Water Now Leaflet
    • Saving Water In Your Business
    • Saving Water In your School
    • Drought Tolerant Garden
    • Award Winning Drought Tolerant Garden
    • Save Water In The Garden
    • Water Efficiency In The Garden
  • Annual Reporting
    • Sustainable Procurement
    • Other Environmental Projects
    • Amenities and Recreation
    • Annual Report on Conservation, Recreation and Access (PDF Format)
    • Domestic Consumption Report - Executive Summary (PDF format)
    • Domestic Consumption Report - Full Report (PDF format)
    • Water Efficiency Study Report - Executive Summary (PDF format)
    • Water Efficiency Study Report - Full Report (PDF format)
  • Water for Wildlife

• Contact
  • How To Contact Us
  • Links To Associated Organisations

• Careers Section
  • Careers
    • Vacancies
    • About Us
    • What We Do
    • Training & Development
    • Contact Us