Site Map

• About Us Section
  • Key Facts
  • Company History
    • Water Supplies To Portsmouth
    • Water Supplies to Gosport
    • Water Supplies to Fareham
    • Water Supplies to Bognor Regis
    • The Chichester Corporation Supply
    • Chichester RDCs Water Supply
    • Selsey Water Company
  • Company Supply Area
    • Company Supply Area
  • Storage & Distribution
    • Supply Pipelines
    • Pumps & Pumping
    • Service Reservoirs
    • The Distribution Network
    • Mains Renewals
  • Supply & Treatment
    • Water Sources
    • Havant and Bedhampton Springs
    • Wells and Boreholes
    • River Itchen
    • Water Treatment
    • Wells and Boreholes Treatment
    • Havant and Bedhampton Springs Treatment
    • Farlington Treatment Process
    • River Itchen Water Treatment Works
    • River Itchen Treatment Process
  • Water Quality
    • Water Quality
    • Your Water Hardness & Water Quality Summary
    • Monitoring Drinking Water Quality
    • Drinking Water Standards
    • Water Quality Concerns
    • The Taste of Drinking Water
    • Tap Hygiene
    • Facts About Bottled Water
    • Facts About Domestic Water Filters
    • Water Hardness & Kettles
    • Looking After Water In Your Home
    • Ensuring Water Quality
    • Drinking Water Safety Plan (DWSP)
  • Suppliers
  • Community Talks
  • Company Directors
  • WaterAid
    • Water Aid
    • Water Aid Donation
    • Water Aid Fundraiser
  • Customer Challenge Group

• News Section
  • Supply Interruptions & Emergencies
  • Current Projects
    • Water Mains Renewal Schemes
      • How We Do It
      • Mains Renewal Process
      • Directional Drilling
      • Pipe Bursting
      • Pipe Insertion
      • Open Trench
      • Connections to Properties
      • How Will Our Mains Renewals Affect You?
      • Blanket Mains Renewal Schemes
    • Serving New Developments
    • Water Treatment Works and Pumping Station Improvements
  • Water Supply News
    • Water Supply News
    • Rainfall at Havant
    • Groundwater Levels at Idsworth
    • Water Supplied (Distribution Input)
  • Press Releases
  • Press Articles
  • Publications
    • Access Code
      • Access Code (Network Access Code)
      • Access Code (Indicative Prices)
    • Activity Report
      • Activity Report 2010/11
      • Activity Report 2009/10
      • Activity Report 2008/09
      • Activity Report 2007/08
    • Changing to a Water Meter
    • Conservation, Recreation and Access Report
    • Customer Code of Practice
    • 2013 Customer Newsletter
    • Debt Code of Practice
    • Drought Plan 2013
    • Final Business Plan 2010 - 2015
    • June Return
      • June Return 2011
    • Leakage Code of Practice
    • Looking Ahead 2015 – 2040
    • Preliminary Results
      • Preliminary Results 31 March 2012
      • Preliminary Results 31 March 2011
      • Preliminary Results 31 March 2010
      • Preliminary Results 31 March 2009
      • Preliminary Results 31 March 2008
    • Regulatory Accounts
      • Regulatory Accounts 2012
      • Regulatory Accounts 2011
      • Regulatory Accounts 2010
      • Regulatory Accounts 2009
      • Regulatory Accounts 2008
    • Report and Accounts
      • Report and Accounts 2012
      • Report and Accounts 2011
      • Report and Accounts 2010
      • Report and Accounts 2009
      • Report and Accounts 2008
    • Risk and Compliance Statement
    • Scheme Of Charges
    • Self Lay Water Mains and Service
    • SIC Code Booklet
    • South East Water Resources Update Spring 2010
    • Unaudited Interim Results
      • Unaudited Interim Results 2012
      • Unaudited Interim Results 2011
      • Unaudited Interim Results 2010
      • Unaudited Interim Results 2009
      • Unaudited Interim Results 2008
    • Water Resources Management Plan 2014
      • Draft Water Resources Management Plan 2014 – Consultation
      • Strategic Environmental Assessment – Draft WRMP 2014
    • Water Resources Management Plan 2009
      • Water Resources Management Plan 2009
      • Water Resources Management Plan Strategic Environmental Assessment (SEA)
      • Water Resources Management Plan 2009 – Annual Review
  • Havant Thicket Reservoir Website

• Customer Services Section
  • Our Customer Promise
  • Customer Information
    • Switching to a Water Meter
    • Compulsory Metering
    • Installation of Meters
    • Leakage Code of Practice
    • Sewerage Services
    • Empty Properties
  • New Services
  • New Developments
  • Charges & Payments
    • Charges without a meter
    • Charging by Rateable Value
    • Charges with a meter
    • SIC Code Booklet
    • Payment in full or two half-yearly payments
    • Telephone Payment
    • If you wish to pay by Direct Debit
    • Instalments - Spread your payments
    • Pay Your Bill Online
    • Information for Customers Paying by BACS
    • Difficulties Paying
  • Change of Address
  • Change of Name
  • Domestic Water Meter
    • Switching To A Free Water Meter
    • Metered Savings
    • Metered Billing
    • Our Charges 2012/2013
    • Reading Your Water Meter
    • Leak On Your Meter
    • Water Meter Application For Domestic Customers
    • Metal Water Service Pipes
  • Business Customers
    • Business Services
    • Business Customer Promise
    • Large Water Users
    • Switching To A Commercial Water Meter
    • Commercial Meter Savings
    • Commercial Meter - Payment & Billing
    • Our Charges 12/13
    • Leak On Commercial Meter
    • Metal Service Pipes
  • Special Services
    • Special Services Available
    • Vulnerable Customer
    • Advice and Information for Water Fittings
    • Sending Your Bill
    • Emergencies and Interruptions to Your Water Supply
    • Access to our Head Office at Havant
    • Home Visits
    • What We Need To Know
    • Bogus Callers
  • Service Standards
    • Telephone Calls
    • Keeping Appointments
    • Interrupting Your Water Supply
    • Internal Flooding
    • Meter Reading
    • Maintaining Pressure
    • Exceptional Circumstances
    • How to Claim
  • Queries About Your Bill
  • Customer Complaints
  • Operational Services
    • Approved Plumbers
    • Free Leak Repair Service
    • Lead Pipes
    • Water Pressure In My Area
    • Frozen Pipes
    • Bogus Callers
  • How To Contact Us
  • Links To Associated Organisations
    • Water Aid
    • OFWAT
    • Consumer Council For Water
    • The Drinking Water Inspectorate (DWI)
    • The Environment Agency (EA)
    • United Kingdom Water Industry Research (UKWIR)
    • Water UK
    • Water for Wildlife
    • Hampshire and Isle of Wight Wildlife Trust
    • Waterwise
    • Energy Saving Community
  • Free Leak Repair
  • Sprinkler Licences
  • FAQs
    • Why Do I Receive a Bill From Southern Water and Portsmouth Water?
    • What Is The Water Hardness & Water Quality Summary For My Area?
    • How Do I Read My Water Meter?
    • What Is The Water Pressure In My Area?
    • What Happens To My Credit Balance When I Move House?
    • Does My Rateable Value Change With My Council Tax Banding?

• Education Section
  • Education
    • For Kids
    • For Teachers
    • What Can You Do

• Environment Section
  • Policy
  • Biodiversity
    • Policy and Practice
    • Past Initiatives
    • Functions
    • Site Characteristics
    • Regulation
    • Ecological Surveys
    • High Conservation Value Sites
    • Medium Conservation Value Sites
    • Low Conservation Value Sites
    • Action Plans
    • Future Review
  • Saving Water
    • Save Water Now Leaflet
    • Saving Water In Your Business
    • Saving Water In Your School
    • Drought Tolerant Garden
    • Award Winning Drought Tolerant Garden
    • Be Water Wise In The Garden
  • Annual Reporting
    • Sustainable Procurement
    • Other Environmental Projects
    • Amenities and Recreation
    • Annual Report on Conservation, Recreation and Access (PDF Format)
    • Domestic Consumption Report - Executive Summary (PDF format)
    • Domestic Consumption Report - Full Report (PDF format)
    • Water Efficiency Study Report - Executive Summary (PDF format)
    • Water Efficiency Study Report - Full Report (PDF format)
  • Water for Wildlife

• Contact
  • How To Contact Us
  • Links To Associated Organisations

• Careers Section
  • Careers
    • Vacancies
    • About Us
    • What We Do
    • Training & Development
    • Contact Us