Our Promise to You

Our Building Developer promise sets out the levels of service developers can expect from Portsmouth Water.

We understand that our performance in dealing with your enquiry will help you meet deadlines and shape your decision to use Portsmouth Water as your preferred supplier.

Our promise ensures that by working in partnership with you we can deliver water to your development in a timely and efficient way. Please click here to read more about our Building Developer Promise.

New connections charging consultation

We are looking to change the way we charge for new connections on developments. We want to ensure our charges are fair, affordable, transparent and help to ensure we offer a customer focused service and encourage competition where appropriate. We are consulting with our customers, that use our developer services, for their opinions in advance of publishing our new charging arrangements next year.

Our consultation covers a range of areas including: service connection charges, requisition charges, infrastructure charges, offset/ asset payments and diversion charges. To have your say please read our consultation document.

Your opinions and comments on proposed changes are greatly appreciated, and we invite you to provide feedback via email by the 05 January  2018 to [email protected] .

We will also be holding a Forum Event on the 13 December 2017 at our Havant offices to gather further, more detailed feedback from customers. If you would like to register for this event please contact us at the email address above.

Developer Service Standards

Following an initiative from the government, the water industry has established a scheme to compare companies performance relating to the delivery of developer services.

Portsmouth Water is delighted to be in the upper quartile of performance and we are working hard to continue to deliver a first class service.


Developer Scheme of Charges

To view our 2016-17 Scheme of Charges (valid to 31 March 2017) for Developers please click here

To view our 2017-18 Scheme of Charges (valid to 31 March 2018) for Developers please click here