Stakeholder Newsletter – COVID-19 Update

The COVID-19 emergency has created an atmosphere of concern and uncertainty for us all but as a key public service we believe it is more important than ever that we stick to delivering our day to day business as closely as we can. Therefore we are maintaining and strengthening our focus on delivering our core service of providing uninterrupted top quality water to all of our customers and communities.

Although working arrangements have changed significantly over the last two weeks, our dedicated and committed staff continue to be available around the clock to maintain this essential public service and to support our customers in all sorts of ways.

We have prepared this short newsletter in order to reassure all of our stakeholders that for us it is ‘business as usual’ and that our teams are working 24/7 to deliver our water service. In addition we are putting in place arrangements to help and support our most challenged and vulnerable customers during this difficult period. As a 160 year old, local water company we care passionately about the communities we serve and are doing all we can to help.