Complaints about our service

We aim to get things right first time, but if things do go wrong then we will always do our best to fix them quickly for you.

Step 1 – Call a member of our team on 023 9249 9666 or using our online contact form and we will work to get you a resolution within 5 working days

Step 2 – If you are not happy with the resolution, or need further help, please call us back on 023 9249 9666 or write to us at Po Box 99, West Street, Havant, Hampshire, PO9 1LG

Step 3 – If:

• You are not happy with the final resolution, or
• Your issue is over eight weeks old, or
• You just want some free, trusted, independent advice

You can call the Consumer Council for Water (CCW) the independent voice for water consumers in England and Wales by calling 0300 034 2222 (England) or use its online form at

To view our Guide to Portsmouth Water’s Complaint Procedure, click here

For more information on complaints and other areas of our performance please visit Discover Water at