Portsmouth Water recognised nationally as a top performing water company

Portsmouth Water is one of the top three water companies in the UK, according to industry regulator Ofwat.

Its outstanding record for tackling leakage, dealing with supply interruptions and supporting high-priority customers has been recognised in Ofwat’s Service Delivery Report.

The company also ranked top of all water companies in the UK for its impressive levels of customer satisfaction.

Portsmouth Water, a drinking water only company, scored highly for water quality and was one of the highest rated companies for dealing with water supply interruptions – this was the sixth consecutive year the company achieved its target in this area.

Bob Taylor, Chief Executive Officer, Portsmouth Water, said: “This is an outstanding achievement for Portsmouth Water and I am immensely proud of the company and our staff. Following a challenging year as a result of Covid-19, we have continued to deliver an exemplary service to our customers – achieving the highest score of all water companies in the UK for customer satisfaction.

“We pride ourselves on delivering the very best value water with some of the highest levels of customer satisfaction and it is a tremendous honour to have been recognised nationally in this way.”
Portsmouth Water is a drinking water only company and has been supplying the Portsmouth area for more than 150 years. For more information about Portsmouth Water, visit: https://www.portsmouthwater.co.uk/about-us/

Ofwat’s Service Delivery Report monitors the performance of the 17 largest water companies in England and Wales on key components of outcome delivery and expenditure that are of enduring importance to customers.

The report is based on information reported by companies in their annual performance reports. It is available to view here: Service and delivery report 2020-21 – Ofwat
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