The Company provides over 300,000 properties with a clean and continuous supply of water, 24 hours a day, 365 days a year at the cheapest price in the country.

At 25p, the average daily cost to you is still below the cost of a daily newspaper.

To view our full 2014-2015 Scheme of Charges click here
To view our full 2015-2016 Scheme of Charges for household customers click here
To view our full 2016-2017 Scheme of Charges for household customers click here

Ways to Pay

Pay by Direct Debit

Pay by Direct Debit

Payments can be spread with a monthly Direct Debit at no additional charge. You can pay by one, two or up to eight monthly instalments. There is a choice of payment dates, the 1st, 8th, 15th or 28th of the month.

Please print, complete and return the form to Portsmouth Water through the post.

Customers with a water meter can click here to download the relevant Direct Debit Form.

Customers without a water meter can click here to download the relevant Direct Debit Form.

Pay Online

Pay Online

You can pay your bill on-line by clicking here, using most major credit and debit cards.

Debit cards are processed free of charge but credit cards attract a 1.5% commission. You will need sight of your most recent bill and customer reference number.

Pay by Telephone

Pay by Telephone

You can pay your bill 24 hours a day, 7 days a week via our automated telephone payments line, by calling our free phone number 0800 0480 021.

Most major cards are accepted. Debit cards are processed free of charge but credit cards attract a 1.5% commission.

You will need sight of your most recent bill and customer reference number.

Pay by BACS or Internet Banking

Pay by BACS or Internet Banking

If you arrange your payments via the Internet, please advise your bank that future payments should be made to our Lloyd's Bank Head Office Collection Account:-


Please remember to quote your reference number when making payments.

Other Payment Information

Payment In Full or Two Half-yearly Payments
Your water bill is for the whole year from 1st July to 30th June. You can either pay your bill in full immediately, or if you wish you can pay in two instalments, the first being due straight away and the second on 1st January. We will send out a reminder for the second instalment.
Instalments - Spread Your Payments
Do not worry if you have not got a bank or building society account and need to spread the payments of your water bill. You can sign up for monthly payment by contacting our Customer Services Department. We will arrange for your bill to be divided into equal monthly, fortnightly or weekly installments finishing in March.
Difficulties Paying

If you have difficulties paying, please don't delay in contacting us.

To help you calculate a level of repayment that you can realistically afford we have developed a budget planner, which can be downloaded by clicking here.

Arrangements can be made for payment direct from the DSS or special instalment plans can be set up. Click here for contact details.

If you have arrears on your account of £300.00 or more and have not been making regular payments to your account then it may be possible apply for help under our Arrears Assist Scheme.  Should you wish to apply for assistance under this Scheme please print off a copy of the pdf document below and return your completed application form to Portsmouth Water Ltd, PO Box 8, West Street, Havant, PO9 1YY.  Alternatively, if you require help in completing the application form then please contact our Affordability and Debt Team on 0800 4320534 to arrange for a member of the team to meet with you to assist you in completing the form.

Arrears Assist Scheme Application Form

Should you need assistance in managing your finances and require debt advice, there are a number of organisations who can assist you for free.  A selection of these organisations can be accessed by clicking on the links below;

StepChange (CCCS) | Free debt advice | Debt management help

National Debtline England & Wales, for FREE CONFIDENTIAL and INDEPENDENT ADVICE call 0808 808 4000

Citizens Advice - the charity for your community

Charging by Rateable Value
Although in 1991 the local authority ceased using the Rateable value of a property for charging rates, and the Rateable values were no longer reviewed, the Government made provision for the Water Industry to continue using these assessments for charging purposes. For those properties without a Rateable Value and who are not on a meter we charge a Licence Fee for the supply of water.
Queries About Your bill

If you have any queries regarding your bill you can contact us by telephone, email or letter. If you decide to contact us by email or letter we will answer your query within 10 working days of receiving the correspondence. If you write to ask us to change the way you pay your bill and we find we cannot make the change we will let you know within 5 working days from the date we receive your letter.