Charges and Payments

Ways to Pay

Pay by Direct Debit

Payments can be spread with a monthly Direct Debit at no additional charge. You can pay by one, two or up to eight monthly instalments. There is a choice of payment dates, the 1st, 8th, 15th or 28th of the month.

Please print, complete and return the form to Portsmouth Water through the post.

Customers with a water meter can click here to download the relevant Direct Debit Form.

Customers without a water meter can click here to download the relevant Direct Debit Form.

Pay Online

You can pay your bill on-line by clicking here, using most major credit and debit cards.

No additional charges are made for payments received by debit or credit cards. You will need sight of your most recent bill and customer reference number.

Pay by Telephone

You can pay your bill 24 hours a day, 7 days a week via our automated telephone payments line, by calling our free phone number 0800 0480 021.

Most major cards are accepted. Debit cards are processed free of charge but credit cards attract a 1.5% commission.

You will need sight of your most recent bill and customer reference number.

Pay by BACS or Internet Banking

If you arrange your payments via the Internet, please advise your bank that future payments should be made to our Lloyd's Bank Head Office Collection Account:-


Please remember to quote your reference number when making payments.

Other Payment Information

If you are having difficulty in paying your bill, or would like to know if you can clear your arrears quicker, or reduce your annual charge please see here

Payment In Full or Two Half-yearly Payments
Your water bill is for the whole year from 1st July to 30th June. You can either pay your bill in full immediately, or if you wish you can pay in two instalments, the first being due straight away and the second on 1st January. We will send out a reminder for the second instalment.
Instalments - Spread Your Payments
Do not worry if you have not got a bank or building society account and need to spread the payments of your water bill. You can sign up for weekly, fortnightly or monthly payments by contacting our Customer Services Department. A set of instalment slips payable free of charge at any branch of Lloyds will be sent to you. You can choose to make your payment at any PayPoint retailer with your unique barcode printed on the front page.

You can use the link below to find your closest PayPoint location.
Charging by Rateable Value
Although in 1991 the local authority ceased using the Rateable value of a property for charging rates, and the Rateable values were no longer reviewed, the Government made provision for the Water Industry to continue using these assessments for charging purposes. For those properties without a Rateable Value and who are not on a meter we charge a Licence Fee for the supply of water.
Queries About Your bill

If you have any queries regarding your bill you can contact us by telephone, email or letter. If you decide to contact us by email or letter we will answer your query within 10 working days of receiving the correspondence. If you write to ask us to change the way you pay your bill and we find we cannot make the change we will let you know within 5 working days from the date we receive your letter.