Problems Paying?

If you have difficulties paying, please don't delay in contacting us.  We can agree a repayment amount that is affordable for you.  To help you calculate a level of repayment that you can realistically afford we have developed a budget planner, which can be downloaded by clicking here. Arrangements can be made for payments to be received direct from your benefits or special instalment plans can be set up. Contact us if you would like to discuss these options.  Click here for our contact details. We also have some schemes that may help you clear your debt quicker, or reduce your annual bill amount.  There is more detail about these schemes below.
Arrears Assist
If you have arrears on your account of £300.00 or more and have not been making regular payments to your account then it may be possible for you to apply for help under our Arrears Assist Scheme. If you wish to apply for help under this Scheme please print off a copy of the pdf document below and return your completed application form to Portsmouth Water Ltd, PO Box 8, West Street, Havant, PO9 1YY.  If you require help in completing the application form then please contact our Affordability and Debt Team on 0800 4320534 to arrange for a member of the team to meet with you to help you in completing the form. Arrears Assist Scheme Application Form
Helping Hand – Social Tariff
Helping hand is a new tariff for customers who have a low income or are in receipt of certain benefits. If your application is successful your water bill will be capped at our minimum charge for the year which is currently £76.86. To qualify for the Social Tariff you must have a household income of less than the Government’s low income threshold, which is currently £16,105, excluding the following benefits:
  • Child Tax Credit
  • Personal Independence Payment
  • Mortgage Interest Relief
  • Attendance Allowance
  • Housing / Council Tax Benefit
  • Disability Living Allowance
Click here to download the application form.

WaterSure is a capped tariff for customers who have a water meter and meet the necessary requirements.


The capped charge for the period 1st July 2017 to 30th June 2018 is £100.63

Click here to download the application form
Have a Water Meter installed
You may be able to reduce your water bills by having a meter installed.  This would mean you pay for the amount of water you use, plus standing charges.  For more information about metering, and whether you would save money please see here
Vulnerable Customers
The Company is committed to helping our customers who are vulnerable either in the long or short term. Our Policy for dealing with customers at times of vulnerability is below. Our Customer Support Advisor, Rachel Dixon, works with local organisations such as Citizen Advice Bureau’s and Housing Associations and through them we promote our services and tariffs to our vulnerable customers.
Vulnerability Policy

Our code of practice explains how we can help and what will happen if you fail to pay

Download the Domestic Customer Debt code of practice here

Should you need help in managing your money and require debt advice, there are a number of organisations who can help you for free.  Links to some organisations are given below:

StepChange (CCCS) | Free debt advice | Debt management help

National Debtline England & Wales, for FREE CONFIDENTIAL and INDEPENDENT ADVICE call 0808 808 4000

Citizens Advice - the charity for your community