Water Talk

Help us shape the future of water: Join our customer panel and have a say in our future

Putting our customers at the very forefront of all we do is paramount at Portsmouth Water.

Ranked by Ofwat as the top performing water company in the country for customer service, we understand the importance of listening to our customers and giving you the opportunity to shape our plans for the future. We strive to supply drinking water of the highest quality, providing high levels of customer service and excellent value for money. However, we know there is always more we can do to improve.  And with the current pressures on household income, the impacts of climate change and the need to preserve our natural environment for future generations, understanding your views has never been so important for us.

We are currently starting to develop our next business plan and want to put our customers’ views – your views – at the very heart of this. We would like to invite you to participate by joining our new customer panel – Water Talk.

Your views will help us improve our service now and in the future

Made up of a broad cross section of Portsmouth Water customers, the panel will give you the opportunity to regularly share your views about Portsmouth Water and our future direction of travel. You will help us to make important decisions both now and in the future.

You will receive a short interactive survey every three months. These surveys will cover a range of important topics including regional plans for avoiding water shortages, affordability and our flagship Havant Thicket Reservoir project. You will also be entered into a prize draw for every survey completed and could win £200*.

These Water Talk surveys will be conducted by independent research companies Blue Marble and Future Focus under the terms of the Market Research Society code of conduct. They will be completely confidential.

We are committed to listening and putting customer views at the heart of the company’s plans. By joining Water Talk, you can help shape these plans and ensure what we do reflects the needs of the community.

How the WaterTalk panel works

Independent research companies Blue Marble and Future Focus run the WaterTalk panel for Portsmouth Water. Both are Company Partners of the Market Research Society and adhere to the Market Research Society code of conduct, so panel members can be assured that their information will be handled confidentially.

After registering, members of the panel will receive emails from [email protected] inviting them to take part in regular online surveys. They will also receive email updates on the results from the latest survey.

Members can unsubscribe at any time by using the unsubscribe option provided in the emails received.


The information provided by panel members will be used for research purposes only, and will not be shared with anyone else.

Members of the panel can change their mind about us using their personal information at any time by contacting Blue Marble here .

For more detail on data privacy, please see the Blue Marble privacy notice.


Members of the WaterTalk panel should contact Blue Marble Research with any questions about the surveys, use of their information, or to report any problems. Blue Marble contact details are here.

*Prize Draw Terms and Conditions

On completion of each WaterTalk survey that is emailed to you, your email address will be automatically entered into a prize draw to win £200.

The following terms and conditions apply:

  1. Entrants agree to be bound by these terms and conditions.
  2. Entrants must be UK residents over 18, not employees (or members of their families) of Portsmouth Water, or anyone connected with the prize draw.
  3. The prize draw is open to all qualifying entrants who complete the online survey between the opening and closing dates. No purchase is necessary.
  4. The prize draw closes at the date specified when the final email reminder is issued.
  5. The winner will be notified by email within 7 days of the prize draw closing, together with details of how to redeem the prize.
  6. Only one entry per person and one per household is allowed and each unique e-mail address qualifies as a single entry. Duplicate entries will not be considered.
  7. There is only one prize for the winner. There are no runners’ up prizes.
  8. The prize comprises of a £200 cheque from Future Focus Research acting on behalf Portsmouth Water.
  9. The prize (or part of it) may change at any time and without notice. The prize must be accepted as offered and is non-transferable.
  10. Entries received after the closing date and time will not be included in the prize draw. Incomplete entries and entries from third party agents or bulk entries will not be eligible for the prize draw.
  11. Portsmouth Water will not be responsible for any entries that are not received by it for any reason, by the closing date and time, whether lost, delayed, corrupted or otherwise, and whether or not due to any technical difficulties or malfunctions. Proof of transmission of entry is not proof of receipt.
  12. The prize draw winner will be selected at random from all qualifying entrants by Portsmouth Water.
  13. The judge’s decision is final. No correspondence will be entered into.
  14. If the winner cannot be contacted within 7 days of the draw, Portsmouth Water reserves the right to re-select the winner at random from all other qualifying entrants.
  15. The winner will need to produce means of identification, proof of age and permanent UK address in order to claim the prize.
  16. By entering the prize draw, the winner consents to their name being published as winner of the prize draw and to participate in any publicity accompanying or resulting from this promotion in printed and/or online formats.
  17. The prize draw promoter is Portsmouth Water..
  18. Portsmouth Water reserves the right to alter, amend or withdraw the prize draw or these terms and conditions without prior notice.
  19. These terms and conditions are governed by English law.