Customer Challenge Group

Welcome to the web page of the Customer Challenge Group for Portsmouth Water

CCG Logo WebThe Portsmouth Water Customer Challenge Group (CCG) was established in 2012. Its objectives and terms of reference were agreed by the Group in the same year. Its purpose was to challenge the development of the Company’s Business Plan for the 5 years from 2015 and more generally on its approach to Customer Engagement.

The Company placed customers at the heart of its plan. The CCG ensured that the company’s customers had been consulted and the plan took account of customers’ views, particularly on issues which impacted on levels of service or the level of bills.

The CCG has evolved to review the Company’s objectives annually and to monitor and scrutinise the performance of the Company as agreed at the last determination.

Membership of the Group:

The Customer Challenge Group (CCG) comprises regulators, customer representatives, local government elected members and key stakeholders as listed below;

Charles Burns, Federation of Small Businesses
Karen Gibbs, Consumer Council for Water
Lakh Jemmett, Independent CCG Chairman
John Hall, West Sussex Growers Association
Kathleen Jones, Gosport Borough Council
David Howarth, Environment Agency
Douglas Kite, Natural England
Simon Oakley, Chichester District Council
Caroline Brook, Winchester City Council
Ingrid Strawson, Consumer Council for Water
Jon Stuart, Havant Citizens Advice Bureau

All these members are completely independent of Portsmouth Water.

The Role of the CCG

  • Reviewing the performance against each of the Company’s commitments and Outcome Delivery Incentives in its Business Plan
  • Producing an annual report to the Company’s Board summarising its findings on the above, which will accompany the Company’s Risk and Compliance Statement or Assurance Report. This report will also be shared with customers and stakeholders.
  • Advising on and monitoring the effectiveness of, Portsmouth Water’s ongoing engagement with its customers in each community recognising all socio economic groups which it serves

The Group will meet at least three times per year.

This web page will be continually updated to show the progress of the Customer Challenge Group. All relevant documents and meeting minutes will be posted here as and when they are complete. Below is a list of relevant documents showing the progress to date:

CCG Terms of Reference 12 July 2016


CCG Minutes of the Telephone Conference – 2 March 2018

CCG Minutes of the Meeting held 2 February 2018

CCG Minutes of the Meeting held 7 December 2017

CCG Minutes of the Meeting held 19 October 2017

CCG phone call – 5 October 2017

CCG Minutes of the Meeting held 13 September 2017

CCG Minutes of the Meeting held 27 June 2017

CCG Minutes of the Telephone Conference – 7 June 2017

CCG Minutes of the Meeting held 9 May 2017

CCG Minutes of the Telephone Conference – 27 January 2017

Minutes of the Meeting held on 12 July 2016

Minutes of the meeting held on 18 Oct 2016

If you have any comments or observations about how we engage with customers please forward them to the Steve Morley either by e-mail to [email protected] or by post to:

Steve Morley, Regulation Manager
Portsmouth Water Limited
PO Box 8
West Street

Click Here For Archived Documents