Customer Scrutiny Panel

Welcome to the web page of the Customer Scrutiny Panel for Portsmouth Water

The Portsmouth Water Customer Scrutiny Panel (CSP) was established in 2022, replacing the Customer Challenge Group (CCG) which was established in 2012. Its objectives and terms of reference were agreed by the Group in December 2022, and its purpose is to challenge the development of our Business Plan for the 5 years from 2020 and scrutinise our performance against our targets agreed at the last determination with Ofwat in December 2019.

We place customers at the heart of our plan. The CSP ensures that our customers have been consulted and the plan takes account of customers’ views, particularly on issues which impacted on levels of service or the level of bills.

Membership of the Group:

The CSP comprises regulators, customer representatives, local government elected members and key stakeholders as listed below;

Lakh Jemmett, Independent CSP Chairman

Dr Aldous Rees, Natural England

Alexandra Martin, Jacobs

Cllr Bob Maynard, Gosport Borough Council

Cllr Caroline Brook, Winchester City Council

Catherine Jones, Consumer Council for Water

Charles Burns, Federation of Small Businesses

Chris Need, West Sussex Growers Association

Declan Smyth, Consumer Council for Water

Emma Langford, Environment Agency

Jeremy Burgess, South Downs National Park

Jon Stuart, Havant Citizens Advice

Cllr Pieter Montyn, West Sussex County Council

Cllr Simon Oakley, West Sussex County Council

All these members are completely independent of Portsmouth Water.

The Role of the CSP

  • Reviewing the performance against each of our commitments and Outcome Delivery Incentives in our Business Plan
  • Producing an annual report to our Board summarising its findings on the above, which will accompany our Risk and Compliance Statement or Assurance Report. This report will also be shared with customers and stakeholders.
  • Advising on and monitoring the effectiveness of, our ongoing engagement with our customers in each community recognising all socio-economic groups which it serves.

The CSP will meet at least twice per year.

This web page will be continually updated to show the progress of the CSP. All relevant documents and meeting minutes will be posted here as and when they are complete. Below is a list of relevant documents showing the progress to date:

CSP Terms of Reference 27 May 2022

CSP MINUTES 27 May 2022
CCG MINUTES 17 May 2021
CCG MINUTES 12 November 2020
CCG MINUTES 12 May 2020


If you have any comments or observations about how we engage with customers please forward them to Jamie Jones either by e-mail to [email protected] or by post to:

Jamie Jones, Regulation Manager
Portsmouth Water Limited
PO Box 8
West Street

Click Here For Archived Documents