<h4>In this section you will find information on the waste water, Code of Practices and void property management.</h4>

<p>Click on a title below to read more information on each section</p>
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Fresh and Waste Water: <p>Portsmouth Water provides your drinking water and you will be billed separately for sewerage by your waste water provider, normally Southern Water Services Limited. Queries and complaints concerning sewerage services should also be addressed to your provider. </p>

<h4>Southern Water</h4>
<p>Southern Water is an entirely separate Company to Portsmouth Water and can be contacted on 0845 2720845.</p>

<p>For further information on Southern Water's services please click here to visit their website <a href="http://www.southernwater.co.uk" target="_blank">www.southernwater.co.uk</a></p>

<h4>Albion Water</h4>

<p>Albion Water provides sewerage services for the majority of customers in Knowle Village, Fareham.</p>

<p>Albion Water can be contacted on 03300 242020 or via email at <a href="customerservices@albionwater.co.uk ">customerservices@albionwater.co.uk</a></p>

Code of Practice for Domestic Customers: <p>This Code of Practice informs you of the main services we provide, our commitment to our domestic customers and tells you where and how to get advice and help. This code makes up a suite of codes comprising of Customer, Leakage and Debt Recovery codes, all of which are approved and regularly reviewed by Ofwat.</p>

<p><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/02/COP-DOMESTIC-CUSTOMERS.pdf">To view our Code of Practice for Domestic Customers click here</a></p>

Code of Practice and Procedures for Leakage on Measured Domestic Supplies: Portsmouth Water Code of Practice for Leakage regarding metered domestic supplies (currently under review).<a href="Currently under review" target="_blank"></a>

Code of Practice for Customers in Debt: <p>Our code of practice for Customers in Debt explains how we can help and what will happen if you fail to pay.</p>

<p><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/09/COP-DEBT.pdf" target="_blank">To view our Code of Practice for customers in debt click here.</a></p>

Empty Properties: <p>Where single premises are unoccupied for more than six months and you request in advance that the supply be turned off at the Company's controlling stop valve (if available), no further water supply charge will be payable until the supply is reconnected for which there is no charge.</p>

<p>Please note, Portsmouth Water may choose to meter properties that are empty.</p>


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