It is saying my direct debit has been cancelled but not by me. The last payment has gone out 12th jan 2026. I have checked my direct debit and it went out of my account Jan. If I have got behind this is due to my partner hanging himself which has had an effect on my mental health. 
I apologise about this, it's not deliberate. I would like to set up another direct debit please to sort this out and get on top of things