a:3:{i:0;a:3:{s:3:"uid";s:9:"456da9894";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:1:"0";s:14:"padding_bottom";s:1:"0";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:1:{i:0;a:4:{s:3:"uid";s:9:"9441ca48d";s:4:"size";s:3:"1/1";s:5:"items";a:5:{i:0;a:4:{s:4:"type";s:5:"image";s:3:"uid";s:9:"00mnd07rc";s:4:"size";s:3:"1/1";s:6:"fields";a:18:{s:3:"src";s:88:"https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/Website-Banners-Charges.png";s:4:"size";s:5:"large";s:5:"width";s:0:"";s:6:"height";s:0:"";s:5:"align";s:6:"center";s:7:"stretch";s:1:"0";s:6:"border";s:1:"0";s:6:"margin";s:0:"";s:13:"margin_bottom";s:0:"";s:10:"link_image";s:0:"";s:4:"link";s:0:"";s:6:"target";s:1:"0";s:5:"hover";s:0:"";s:3:"alt";s:0:"";s:7:"caption";s:0:"";s:9:"greyscale";s:1:"0";s:7:"animate";s:0:"";s:7:"classes";s:0:"";}}i:1;a:4:{s:4:"type";s:6:"visual";s:3:"uid";s:9:"au4bx7hv7";s:4:"size";s:3:"1/1";s:6:"fields";a:3:{s:5:"title";s:32:"2025-26 Charges for Water Supply";s:7:"content";s:1193:"<h2><strong>Our water supply charges for households</strong></h2><p><strong>Portsmouth Water provide over 320,000 properties with a clean and continuous supply of water, 24 hours a day, 365 days a year at the lowest price in the country. Our average water bill in 2025-26 is £150 (including inflation). Costing less than 41p per day on average, the charges to supply water to your home is almost half the cost of a pint of milk.</strong></p><h2>2025-26 charges for water supply</h2><ol><li>Scheme of Charges for Household Customers 2025-2026 - <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/SCHEME-OF-CHARGES_HOUSEHOLD_2025-2026.pdf" target="_blank" rel="noopener">click here</a></li><li>Statement of Board Assurance in relation to the 2025-26 Charges Scheme - <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/Household-Charges-Statement-of-Board-Assurance-2025-26.pdf" target="_blank" rel="noopener">click here</a></li><li>Statement of significant changes 2026-2027 - <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2026/01/Household-Statement-of-Significant-Changes-26-27.pdf" target="_blank" rel="noopener">click here</a></li></ol>";s:7:"classes";s:0:"";}}i:2;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"pardzz0bc";s:4:"size";s:3:"1/1";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:595:"<h2>How we spend each £1 of your water supply bill</h2>
<p><img class="scale-with-grid" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/02/WHERE-DO-THE-PENNIES-FROM-EACH-GO_1000-x-400-pixels_WITH-SMALL-PRINT.jpg" alt="An image of a £1 coin with allocated costs to keep the water supply running" /></p>
<p>Please note that this breakdown does not include your wastewater charges. In most cases, you will receive a separate bill for this from <a href="https://www.southernwater.co.uk/help-and-support/?category=accounts-and-billing" target="blank">Southern Water</a> for this.</p>";s:5:"align";s:4:"left";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}i:3;a:4:{s:4:"type";s:6:"visual";s:3:"uid";s:9:"6wdkgxyne";s:4:"size";s:3:"1/1";s:6:"fields";a:3:{s:5:"title";s:0:"";s:7:"content";s:1255:"<h2>Previous Charges</h2><p>To view our full 2024-2025 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/SCHEME-OF-CHARGES_HOUSEHOLD_2024-2025_AS-AT-8-JANUARY-2024-v1.pdf">here</a><br />To view our full 2023-2024 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/SOC_HOUSEHOLD_2023-24-v2.pdf">here</a><br />To view our full 2022-2023 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/05/SOC_HOUSEHOLD_2022-23.pdf">here</a><br />To view our full 2021-2022 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/SOC_HOUSEHOLD_2021-22.pdf" target="_blank" rel="noopener">here</a><br />To view our full 2020-2021 Scheme of Charges for household customers click <a href="/wp-content/uploads/2020/03/SOC_HOUSEHOLD_2020-21_REVISED-MARCH-2020.pdf" target="_blank" rel="noopener">here</a></p><p>For information about our Scheme of Charges dating back further than five years, please <a href="https://www.portsmouthwater.co.uk/contact-us/">contact us</a> to request this from our regulations team.</p>";s:7:"classes";s:0:"";}}i:4;a:4:{s:4:"type";s:7:"divider";s:3:"uid";s:9:"1b643258c";s:4:"size";s:3:"1/1";s:6:"fields";a:6:{s:6:"height";s:2:"20";s:5:"style";s:7:"default";s:4:"line";s:7:"default";s:5:"color";s:0:"";s:10:"themecolor";s:1:"1";s:7:"classes";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}i:1;a:3:{s:3:"uid";s:9:"28a9c1acb";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:1:"0";s:14:"padding_bottom";s:1:"0";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:1:{i:0;a:4:{s:3:"uid";s:9:"7dde4244c";s:4:"size";s:3:"1/1";s:5:"items";a:2:{i:0;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"7542e4989";s:4:"size";s:3:"1/1";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:248:"<h4>Other Payment Information</h4>

<p>If you are having difficulty in paying your bill, or would like to know if you can clear your arrears quicker, or reduce your annual charge please see <a href="/customer-services/problems-paying/">here</a></p>";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}i:1;a:4:{s:4:"type";s:9:"accordion";s:3:"uid";s:9:"db6dc4e1e";s:4:"size";s:3:"1/1";s:6:"fields";a:7:{s:5:"title";s:0:"";s:5:"count";s:1:"5";s:4:"tabs";a:5:{i:0;a:2:{s:5:"title";s:43:"Payment In Full or Two Half-yearly Payments";s:7:"content";s:282:"Your water bill is for the whole year from 1st July to 30th June. You can either pay your bill in full immediately, or if you wish you can pay in two instalments, the first being due straight away and the second on 1st January. We will send out a reminder for the second instalment.";}i:1;a:2:{s:5:"title";s:22:"Flexible payment plans";s:7:"content";s:628:"Do not worry if you have not got a bank or building society account and need to spread the payments of your water bill. You can sign up for weekly, fortnightly or monthly payments by <a href="/contact-us/">contacting our Customer Services Department</a>. A set of instalment slips payable free of charge at any branch of Lloyds will be sent to you. You can choose to make your payment at any PayPoint retailer with your unique barcode printed on the front page.

<p>You can use the link below to find your closest PayPoint location.</p>
<a href="https://www.paypoint.com/en-gb" target="_blank">https://www.paypoint.com/en-gb</a>";}i:2;a:2:{s:5:"title";s:26:"Charging by Rateable Value";s:7:"content";s:386:"Although in 1991 the local authority ceased using the Rateable value of a property for charging rates, and the Rateable values were no longer reviewed, the Government made provision for the Water Industry to continue using these assessments for charging purposes.  For those properties without a Rateable Value and who are not on a meter we charge a Licence Fee for the supply of water.";}i:3;a:2:{s:5:"title";s:23:"Queries About Your bill";s:7:"content";s:460:"<p>If you have any queries regarding your bill you can <a href="https://www.portsmouthwater.co.uk/contact-us/" target="_blank">contact us by telephone, email or letter</a>.  If you decide to contact us, we will answer your query within 10 working days of receiving the correspondence. If you write to ask us to change the way you pay your bill and we find we cannot make the change we will let you know within 5 working days from the date we hear from you.</p>";}i:4;a:2:{s:5:"title";s:13:"Refund Policy";s:7:"content";s:222:"Your Portsmouth Water account may be in credit for a number of reasons, please see our refund policy for details of how to ask for a refund.

<p><a href="/customer-services/refund-policy">Portsmouth Water Refund Policy</a>";}}s:7:"open1st";s:1:"0";s:7:"openAll";s:1:"0";s:5:"style";s:9:"accordion";s:7:"classes";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}i:2;a:3:{s:3:"uid";s:9:"t7y1iwf4d";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:2:"20";s:14:"padding_bottom";s:2:"20";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:1:{i:0;a:4:{s:3:"uid";s:9:"vkz2ltjnn";s:4:"size";s:3:"1/1";s:5:"items";a:2:{i:0;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"95tczjae6";s:4:"size";s:3:"1/2";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:570:" <a href="https://www.portsmouthwater.co.uk/customer-services/ways-to-pay" class="op_sm_page_link"> <div class="op_sm_page image-box" data-bg-image="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/Ways-to-Pay-image.png">
    <div class="image-container" style="background-position:left center;"></div>
    <div class="content">
      <h3 class="op_sm_page white">Ways to pay</h3>
      <p op_sm_page white>Quickly and easily pay your bill through a range of options</p>
      <div class="arrow">
        <span>→</span>
      </div>
    </div>
  </div></a>";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}i:1;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"70gxyfffm";s:4:"size";s:3:"1/2";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:574:" <a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030" class="op_sm_page_link"> <div class="op_sm_page image-box" data-bg-image="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/PRT01.jpg">
    <div class="image-container"></div>
    <div class="content">
      <h3 class="op_sm_page white">Our Business Plan 2025-2030</h3>
      <p op_sm_page white>Read about how we will deliver the highest levels of customer service at the lowest cost</p>
      <div class="arrow">
        <span>→</span>
      </div>
    </div>
  </div></a>";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}}