BUSINESSES
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Information for Business Customers
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Contact<br/>Us
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Business<br/>Charges
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Our<br/>Performance
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Standpipe<br/>Hire
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Additional<br/>Services
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Accredited<br/>Entities
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RWG<br/>Alignment
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INFORMATION FOR BUSINESS CUSTOMERS
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<p><b>The Non-Household Water Market</b></p><p>On 01 April 2017 the non-household water market opened for business meaning eligible premises are no longer restricted to buying their water retail services from their regional water company, instead eligible premises are able to choose who they receive their water retail services from. Retail services include billing, bill payment and non-emergency call handling. The opening of the non-household water market was driven by a Government initiative called Open Water and the purpose is to encourage competition in the water industry as well as non-household customers having access to better and more tailored services.</p><p><b>What is a Retailer?</b></p><p>Retailers are the primary contact point for non-household customers and hold the main relationship with the non-household customer. Retailers compete with each other to provide the best services and deals for non-household customers.</p><p><b>What is a Wholesaler?</b></p><p>Portsmouth Water are not a water retail company, they are a Wholesale company only meaning you cannot choose to have your water retail services provided by Portsmouth Water, but Portsmouth Water remains responsible for the water network in our area of supply.</p><p><b>Where can I find out more information?</b></p><p>More information on the non-household water market along with a list of current water retailers can be found at <a href="https://www.open-water.org.uk/">https://www.open-water.org.uk/</a>.</p>

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CONTACT US
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<p><img class="alignright wp-image-12782 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/slide4-300x169.jpg" alt="" width="300" height="169" /></p><p><strong>Our opening hours are Monday – Friday from 08:30 – 16:30.</strong></p><p>For operational queries please contact our Wholesale Service Desk using the below details:</p><p>Phone: <strong>02392 449081</strong><br />Email: <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a></p><p>For settlement and credit queries please contact our Finance team using the below details:</p><p>Phone: 02392 499888<br />Email: <a href="mailto:AR.finance@portsmouthwater.co.uk">AR.finance@portsmouthwater.co.uk</a></p><p>For any escalations, please contact our Business Markets Manager using the below details:</p><p>Email: <a href="mailto:sam.dawson@portsmouthwater.co.uk">sam.dawson@portsmouthwater.co.uk</a></p><p>Our postal address details are:</p><p>PO Box 99<br />West Street<br />Havant<br />Hampshire<br />PO9 1LG</p>

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CHARGES
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Network Access Code: <p>The Company's Access Code covers details of the access principles and guidance for water supply entrants wishing to utilise the Company's network for supplying new customers.</p>

<p><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Network-Access-Code-Version-17-.pdf" target="_blank">Click here to view</a></p>

<p>Please email any questions to our Wholesale Service Desk at <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a></p>

Compliance Code: <p>The Company also has a Compliance Code produced under Condition R of our Instrument of Appointment for dealing with Potential Licensed Water Suppliers and Inset Appointees.</p>

<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/03/Compliance-Code-March-2021.pdf" target="_blank" rel="noopener">Compliance Code March 2021</a>

Wholesale Scheme of Charges: <h3>2023-24</h3>

<p>To view our 2023-24 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/SOC_WHOLESALE_2023-24.pdf">click here</a></p>

<p>To view the Assurance Statement accompanying the 2023-24 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Final-Wholesale-Charges-Covering-Letter-2023-24-FINAL.pdf">click here</a></p>

<p>To view our draft Wholesale Charges and accompanying assurance statement for 2023/24 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/Portsmouth-Water-Draft-Wholesale-Charges-Covering-Letter-2023-24-FINAL.pdf" target="_blank">click here</a></p>

<p>To view our letter to Ofwat outlining early information on bill increases please click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/12/PRT-Early-Information-about-Bill-Increases-Final.pdf" target="_blank">here</a></p>

<p>To view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2023-24_FINAL.docx">click here</a></p>

<p>To calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/NAV-Tariff-Workings-2023-24-Website.xlsx">click here</a></p>


<h3>2022-23</h3>

<p>To view our 2022-23 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/01/SOC_WHOLESALE_2022-23.pdf " target="_blank">click here</a></p>

<p>To view the Assurance Statement accompanying the 2022-23 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/01/Portsmouth-Water-Final-Wholesale-Charges-Assurance-Letter-2022-23.pdf">click here</a></p>

<p>To view our Statement of any significant changes to Charges 2022-23 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Statement-of-any-significant-changes-to-2022.docx" target="_blank">click here</a></p>

<p>To view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2022-23_FINAL.pdf">click here</a></p>

<p>To calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/NAV-Tariff-Workings-2022-23-FINAL.xlsx">click here</a></p>

<h3>2021-22</h3>

<p>To view our 2021-22 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/SOC_WHOLESALE_2021-22-1.pdf">click here</a></p>

<p>To view the Assurance Statement accompanying the 2021-22 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/Assurance-Statement-Wholesale-13-January-2021.pdf">click here</a></p>

<p>To view our Statement of any significant changes to Charges 2021-22 <a href="/wp-content/uploads/2021/01/Statement-of-any-significant-changes-to-2022.pdf" target="_blank">click here</a>.</p>

<p>To view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2021-22.pdf">click here</a></p>

<p>To calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/NAV-Bulk-Supply-Price-2021-22.xlsx">click here</a></p>

<h3>2020-21</h3>

<p>To view our <strong>revised</strong> 2020-2021 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2020/03/SOC_WHOLESALE_2020-21_REVISED-MARCH-2020.pdf" target="_blank">click here</a></p>

<p>To view the <strong>revised</strong> Assurance Statement accompanying the 2020-21 Wholesale Scheme of Charges <a href="/wp-content/uploads/2020/03/Assurance-Statement-Wholesale-20-March-2020.pdf" target="_blank">click here</a></p>
<p>To view our Statement explaining why we have revised our Wholesale Charges Scheme for 2020/21 please <a href="/wp-content/uploads/2020/03/PW-Statement-Charges-for-2020.pdf" target="_blank">click here</a></p>

<p>To view our Bulk Supply Charges for NAVs please <a href="/wp-content/uploads/2020/04/Potsmouth-Water-Bulk-Supply-Charges-for-NAVs-2020-21.docx">click here</a></p>

<p>To calculate a Bulk Supply Charge for any potential NAV site,  please <a href="/wp-content/uploads/2020/05/NAV-Bulk-Supply-Price-2020-21.xlsx">click here</a></p>


<h3>2019-20</h3>
<p>To view our 2019-2020 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2019/01/SOC_WHOLESALE_2019-20.pdf" target="_blank">click here</a></p>

<p>To view the Assurance Statement accompanying the 2019-20 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/news/publications/access-code/assurance-statement-wholesale-9-january-2019-3/" rel="attachment wp-att-7929">click here</a></p>

To view our Bulk Charges for NAV’s please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/07/Bulk-Charges-for-NAVs.pdf">click here</a>


<h3>2018-19</h3>
<p>To view our 2018-2019 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/SOC_WHOLESALE_2018-19.pdf" target="_blank">click here</a></p>

<p>To view the Assurance Statement accompanying the 2018-19 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/Assurance-Statement-for-Wholesale-Charges-2018-19-9-January-2018.pdf">click here</a></p>

<h3>2017-18</h3>

<p>To view our 2017-2018 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_WHOLESALE_2017-181.pdf">click here</a></p>



<p>To view a spreadsheet of Portsmouth Water's Wholesale Tariffs for Non-household Customers for the year 2017/18 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Final-Wholesale-Charges-SOC-2017_18-published-13-January-2017.xlsx">click here</a></p>

<p> To view the Assurance Statement accompanying the 2017-18 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Assurance-Statement-13-January-2017.pdf" target="_blank">click here</a>

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<h3>2016-17</h3>

<p>To view our 2016-2017 Wholesale Scheme of Charges please<a href="/wp-content/uploads/2016/04/SOC_WHOLESALE_2016-17.pdf" target="_blank"> click here</a></p>



<p>To view a spreadsheet of Portsmouth Water's Wholesale Tariffs for Non-household Customers for the year 2016/17 <a href="/wp-content/uploads/2015/02/PRT-wholesale-charges-2016-17-Ofwat-template.xlsx" target="_blank">click here</a></p>

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<h3>2015-16</h3>

<p>To view our 2015-2016 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2015/02/17F65957-7004-4E0B-9ED1-88223FE57D2A2.pdf" target="_blank"> click here</a></p>

<p>To view a spreadsheet of Portsmouth Water's Wholesale Tariffs for Non-household Customers for the year 2015/16 <a href="/wp-content/uploads/2015/02/BBCFB5CC-93CE-4F7E-8225-B340C8319D861.xls" target="_blank"> click here</a></p>





Invoicing Timetable: <h2>Non-Household Retailer Invoicing timetable and payment due dates</h2>
<p>In accordance with the requirements of the Wholesale-Retail Code Business Terms we have set out the invoicing timetable for Primary and Non-Primary charges.</p>
<h2>Primary Charges</h2>
<p>The timetable for Primary Charges is set out in the attached spreadsheet.  This has been split into two sections covering the Pre-Pay and Post-Pay options for ease of reference.  Other useful information including payment due dates has also been included. It should be noted that those lines shaded in grey with the identifier “E” are based on estimated dates which fall outside the published MOSL settlement timetable.  These are indicative only and will be updated as when the confirmed timetable is published.</p>


<p><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/02/Settlement-Calendar-Published-for-2022-2023-PRE-POST-.xlsx">Invoicing timetable Primary Charges April 2022 onwards</a></p>

<p><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/Settlement-Calendar-Published-for-2021-2022.xlsx">Invoicing timetable Primary Charges April 2021 onwards</a></p>

<p><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/02/Settlement-Calendar-Published-for-2020-2021.xlsx">Invoicing timetable Primary Charges April 2020 onwards</a></p>

<p><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/02/Settlement-Calendar-published-for-19-20-final.xlsm">Invoicing timetable Primary Charges April 2019 onwards</a></p>

<p><a href="/wp-content/uploads/2018/02/Settlement-Calendar-2018-to-publish-has-been-formatted.xlsm" target="_blank">Invoicing timetable Primary Charges April 2018 onwards</a></p>
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<h2>Non-Primary Charges</h2>
<p>Invoices for Non-Primary Charges (as defined in our published Scheme of Charges) will be raised once the related works have been completed and approved and in any case not later than 10 business days after the end of the month in which such works have been completed and approved.  Payment terms, as specified by the Business Terms will fall to the later of; 30 days after the end of the month to which the invoice relates; and 15 days after the invoice is received by the Contracting Retailer.</p>

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OUR PERFORMANCE
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<p><img class="alignright wp-image-12785" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/slide1-1-300x169.jpg" alt="" width="241" height="136" /></p><p>Market Operator Services Limited, (MOSL), monitor trading parties performance in key areas in line with the Market Performance Framework. Key areas for performance monitoring include; providing timely meter reading, processing switching requests and promptly investigating any supply/network queries.</p><p>MOSL split the performance standards in to two main areas:</p><p>Market Performance Standards (MPS) are designed to ensure market data is entered in to MOSL’s central system in a timely fashion.</p><p>Operational Performance Standards (OPS) are designed to ensure operational service requests between trading parties are resolved in a timely fashion.</p><p>Trading parties MPS and OPS performance can be viewed here; <a href="https://mosl.co.uk/market-insight/market-performance/trading-party-performance" target="_blank" rel="noopener">https://mosl.co.uk/market-insight/market-performance/trading-party-performance</a>.</p><p>Retailers also score Wholesalers on the service Wholesalers are providing to them through the R-MeX survey, and the results of the R-MeX survey can be viewed here; <a href="https://mosl.co.uk/chart/chartitems/rmex-dashboard" target="_blank" rel="noopener">https://mosl.co.uk/chart/chartitems/rmex-dashboard</a></p>

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ACCREDITED ENTITIES
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<p>Portsmouth Water recognises the Water Industry Registration Scheme – Accredited Entity (WIRSAE) and will allow accredited entities, under this scheme, to carry out the following defined activities on behalf of a Retailer:</p><ul><li>Temporary Disconnection and Re-Connection Non-Household Premises up to and including 40mm sized supply</li><li>Temporary Disconnection and Re-Connection Non-Household Premises over 40mm sized supply</li></ul><p>Details of the Lloyds Register WIRSAE Scheme, including the Generic Code of Practice, can be found here <a href="https://www.lr.org/en-gb/utilities/wirs-wirsae/wirs-accreditation/" target="_blank" rel="noopener">https://www.lr.org/en-gb/utilities/wirs-wirsae/wirs-accreditation/</a> .</p><p>Details of Portsmouth Water’s Addendum to the WIRSAE Generic Code of Practice can be found <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/PRT-WIRSAE-CofP-Addendum.pdf">here</a>.</p>

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STANDPIPE HIRE
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<p><a href="https://www.aquamcorp.co.uk/services-technologies/water-services/licensed-standpipe-equipment"><img class="wp-image-9433 alignright" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/02/Aquam-Logo.jpg" alt="" width="200" height="115" /></a></p><h2>Our standpipe hire process has changed…</h2><p>From Saturday 1 February 2020 our contract partner Aquam Water Services Ltd has taken all standpipe hires and manages the end to end process. You can contact them via the below details:</p><div class="column one-third"><strong>Address</strong><br />5 Fairway Business Centre<br />Airport Service Road<br />Portsmouth<br />PO3 5NU</div><div class="column one-third"><strong>Telephone</strong><br />023 9269 5515</div><div class="column one-third"><strong>E-mail</strong><br /><a href="mailto:portsmouthwater@aquamcorp.co.uk">portsmouthwater@aquamcorp.co.uk</a></div><p> </p><p> </p><h2>Operating hydrants when attaching a standpipe</h2><ul><li>Clean out the hydrant pit of any debris</li><li>Spray the hydrant and standpipe with approved chlorine based spray solution</li><li>Do not apply any bending or sideways load to the standpipe</li><li>Operate the spindle at arms length</li><li>Always open and close the hydrant in a slow and controlled manner</li><li>Flush the hydrant to clear the connection point</li><li>Do not cross thread the outlet</li><li>Visually inspect the standpipe to confirm it is fitted correct</li><li>Do not stand directly over the hydrant</li><li>If any hydrant fails in operation, please report to Water Services immediately</li></ul>

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ADDITIONAL SERVICES
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<h4><img class="alignright wp-image-6395" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/water-meter.png" alt="" width="126" height="117" />Meter reading services</h4><p>Portsmouth Water can provide a meter reading service to retailers operating in our area of supply. To find out more, please contact our Wholesale Service Desk by email; <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a></p>

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RWG ALIGNMENT
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<h4>Alignment to RWG Good Practice Guidance</h4><p>The Retailer Wholesaler Group (RWG) is a MOSL trading party led group that covers operational terms and is made up from Retailers, Wholesalers, MOSL, CCW and Ofwat. The aim of the group is to promote and share good practice to improve customer service in the market.</p><p>The RWG have produced a number of ‘Good Practice Guides’. Further details of these Guides can be found on MOSL’s website <a href="https://www.mosl.co.uk/groups/rwg#scroll-good-practice-guides" target="_blank" rel="noopener noreferrer">here</a>.</p><p>Please see the table below illustrating our current alignment to each good practice guide.</p><p>[table id=20 /]</p><p>We review our policies each year and will always ask for feedback from Retailers when making any changes.</p><p>If you would like to discuss our policies or suggest any improvements, please contact our Wholesale Services team at <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a></p>

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