I would like to challenge the bill sent to me covering an 8 day period 22nd October to 30th October 2025 , the bill was issued recently on the 19th of February 2025.

It indicates a consumption of 12m3 which would normally cover my consumption over several weeks, not 8 days.

I suspect this was due to the leaking meter reported by me around that time (27th October) which you completely replaced. I suspect the high volume charged was due to your leaking meter rather than my own consumption.

I have today submitted a meter reading for the new meter which I consider to be more accurate since the replacement.

In fact I do wonder whether the old meter had been leaking for some months without me knowing, I wonder whether you are in any position to investigate if my usage increased during 2025 and provide a refund?

Account number A-06A4EDDE

Many thanks for your help.