INSERT INTO `wlcj_posts` VALUES (9932, 1, '2020-06-24 15:07:01', '2020-06-24 14:07:01', '<p style="margin-bottom: 11.25pt; vertical-align: baseline;"><span style="font-family: inherit; color: #424242;">With the current hot weather and many people still at home due to Covid-19 we are expecting water demand levels to increase considerably over the next few days. Rest assured our key water workers will be working around the clock to make sure water supplies keep flowing.</span></p>\r\n<p style="margin-bottom: 11.25pt; vertical-align: baseline;"><span style="font-family: inherit; color: #424242;">We have enough water but the problem we could be facing is that at peak times people’s water requirements may exceed what we can push through our pipe network. This may cause some short term and localised reductions in pressure. Garden watering in particular adds significantly to the demand and with rain expected later in the week we hope our customers will be careful in this respect. </span></p>\r\n<span style="font-family: inherit; color: #424242;">Please bear with us if you experience a reduction in pressure and of course you could help us by </span>thinking carefully about the water you use, particularly in the garden,  this will help ease demand at peak times. Thank you, in advance for your support and understanding.', 'Potential Isolated Instances of Low Pressure during Hot Weather', '', 'draft', 'open', 'open', '', 'potential-isolated-instances-of-low-pressure-during-hot-weather', '', '', '2020-06-29 18:28:29', '2020-06-29 17:28:29', '', 0, 'https://www.portsmouthwater.co.uk/?p=9932', 98, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (9933, 1, '2020-06-24 15:07:01', '2020-06-24 14:07:01', '<p style="margin-bottom: 11.25pt; vertical-align: baseline;"><span style="font-family: inherit; color: #424242;">With the current hot weather and many people still at home due to Covid-19 we are expecting water demand levels to increase considerably over the next few days. Rest assured our key water workers will be working around the clock to make sure water supplies keep flowing.</span></p>\r\n<p style="margin-bottom: 11.25pt; vertical-align: baseline;"><span style="font-family: inherit; color: #424242;">We have enough water but the problem we could be facing is that at peak times people’s water requirements may exceed what we can push through our pipe network. This may cause some short term and localised reductions in pressure. Garden watering in particular adds significantly to the demand and with rain expected later in the week we hope our customers will be careful in this respect. </span></p>\r\n<span style="font-family: inherit; color: #424242;">Please bear with us if you experience a reduction in pressure and of course you could help us by </span>thinking carefully about the water you use, particularly in the garden,  this will help ease demand at peak times. Thank you, in advance for your support and understanding.', 'Potential Isolated Instances of Low Pressure during Hot Weather', '', 'inherit', 'closed', 'closed', '', '9932-revision-v1', '', '', '2020-06-24 15:07:01', '2020-06-24 14:07:01', '', 9932, 'https://www.portsmouthwater.co.uk/2020/06/24/9932-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (9934, 1, '2020-06-24 15:07:05', '2020-06-24 14:07:05', '<p style="margin-bottom: 11.25pt; vertical-align: baseline;"><span style="font-family: inherit; color: #424242;">With the current hot weather and many people still at home due to Covid-19 we are expecting water demand levels to increase considerably over the next few days. Rest assured our key water workers will be working around the clock to make sure water supplies keep flowing.</span></p>\n<p style="margin-bottom: 11.25pt; vertical-align: baseline;"><span style="font-family: inherit; color: #424242;">We have enough water but the problem we could be facing is that at peak times people’s water requirements may exceed what we can push through our pipe network. This may cause some short term and localised reductions in pressure. Garden watering in particular adds significantly to the demand and with rain expected later in the week we hope our customers will be careful in this respect. </span></p>\n<span style="font-family: inherit; color: #424242;">Please bear with us if you experience a reduction in pressure and of course you could help us by </span>thinking carefully about the water you use, particularly in the garden,  this will help ease demand at peak times. Thank you, in advance for your support and understanding.', 'Potential Isolated Instances of Low Pressure during Hot Weather', '', 'inherit', 'closed', 'closed', '', '9932-autosave-v1', '', '', '2020-06-24 15:07:05', '2020-06-24 14:07:05', '', 9932, 'https://www.portsmouthwater.co.uk/2020/06/24/9932-autosave-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (9943, 1, '2020-07-01 09:37:59', '2020-07-01 08:37:59', 'Portsmouth Water is thanking the hundreds of people who have had their say on its £120 million proposals for a new reservoir in Hampshire.\r\n\r\nThe Havant Thicket Reservoir scheme would protect the county’s world-famous chalk streams, secure future water supplies for the South East of England and provide a new green leisure facility to benefit local communities and wildlife in the Havant area.\r\n\r\nGiven the need to keep everyone safe during the ongoing coronavirus pandemic, Portsmouth Water worked in innovative new ways to reach out to people and enable them to give their feedback – for example, by holding a series of webinars and creating a virtual exhibition for people to visit online.\r\n\r\nBob Taylor, Chief Executive Officer at Portsmouth Water, said: “It’s great that we’ve received a large amount of feedback on our proposals, more than 1,600 consultation responses in total. We worked hard to make it easy for people to learn more about what we want to deliver and have their say during our consultation, whether that was online, by phone or post. So, we would like to say a big ‘ Thank you’ to everyone who took the time to give their views.”\r\n\r\n“What people have told us will help shape the planning applications we will submit to Havant Borough Council and East Hampshire District Council later this year. We heard views across a variety of different topics, including lots of support for the community facilities we’re proposing, in particular, the new wetland we want to create.”\r\n\r\nMr Taylor continued: “We also had helpful comments on the options for the reservoir access road, the route for the reservoir pipeline that’s needed, the existing woodland on the site and our extensive plans for delivering an overall benefit to the environment. For example, we’re committed to replanting and improving at least 110 hectares of woodland to create new and enhanced habitat – both on and around the reservoir site and further afield.”\r\n\r\n“We are now analysing all the views we’ve had in and we will be publishing a ‘You said, we did’ consultation report in August. This will set out a summary of all the feedback we’ve heard and how we’re responding to it.”\r\n\r\nThe consultation highlights include:\r\n<ul>\r\n 	<li>The dedicated Havant Thicket Reservoir Facebook page had over 102,000 page views via the 25 consultation posts that were published</li>\r\n 	<li>The collection of consultation videos, covering a range of topics, were viewed more than 9,700 times via Facebook, YouTube and the dedicated consultation website, which itself had just under 4,200 visits</li>\r\n 	<li>Six public consultation webinars were held, with a total of 156 people taking part and putting their questions and comments directly to Portsmouth Water’s panel of experts - the recordings of the webinars have been watched over 200 times too</li>\r\n 	<li>1,350 printed copies of the consultation brochure and feedback form were sent out to people living in the area around the proposed reservoir site and those from further afield who took up the offer to provide a hard copy of the brochure and form on request.</li>\r\n</ul>\r\nHavant Thicket Reservoir is earmarked for a 160-hectare site (between Staunton Country Park and Havant Thicket, in Havant), which is owned by Portsmouth Water.\r\n\r\nAt 1.6km from east to west and 0.8km from north to south, it will hold approximately 8.7 billion litres of water and will able to supply up to 21 million litres of water each day.\r\n\r\nIt would be filled in the winter from surplus water pumped from the prolific Bedhampton springs in Havant. The reservoir is included in the local planning authorities’ local plans and Portsmouth Water is working in partnership with neighbouring Staunton Country Park, Hampshire County Council and Forestry England as it develops the plans.', 'Thank you for your views on new reservoir', '', 'publish', 'open', 'open', '', 'thank-you-for-your-views-on-new-reservoir', '', '', '2020-07-02 11:14:02', '2020-07-02 10:14:02', '', 0, 'https://www.portsmouthwater.co.uk/?p=9943', 97, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (9944, 1, '2020-07-01 09:37:59', '2020-07-01 08:37:59', 'Portsmouth Water is thanking the hundreds of people who have had their say on its £120 million proposals for a new reservoir in Hampshire.\r\n\r\nThe Havant Thicket Reservoir scheme would protect the county’s world-famous chalk streams, secure future water supplies for the South East of England and provide a new green leisure facility to benefit local communities and wildlife in the Havant area.\r\n\r\nGiven the need to keep everyone safe during the ongoing coronavirus pandemic, Portsmouth Water worked in innovative new ways to reach out to people and enable them to give their feedback – for example, by holding a series of webinars and creating a virtual exhibition for people to visit online.\r\n\r\nBob Taylor, Chief Executive Officer at Portsmouth Water, said: “It’s great that we’ve received a large amount of feedback on our proposals, more than 1,600 consultation responses in total. We worked hard to make it easy for people to learn more about what we want to deliver and have their say during our consultation, whether that was online, by phone or post. So, we would like to say a big ‘ Thank you’ to everyone who took the time to give their views.”\r\n\r\n“What people have told us will help shape the planning applications we will submit to Havant Borough Council and East Hampshire District Council later this year. We heard views across a variety of different topics, including lots of support for the community facilities we’re proposing, in particular, the new wetland we want to create.”\r\n\r\nMr Taylor continued: “We also had helpful comments on the options for the reservoir access road, the route for the reservoir pipeline that’s needed, the existing woodland on the site and our extensive plans for delivering an overall benefit to the environment. For example, we’re committed to replanting and improving at least 110 hectares of woodland to create new and enhanced habitat – both on and around the reservoir site and further afield.”\r\n\r\n“We are now analysing all the views we’ve had in and we will be publishing a ‘You said, we did’ consultation report in August. This will set out a summary of all the feedback we’ve heard and how we’re responding to it.”\r\n\r\nThe consultation highlights include:\r\n<ul>\r\n 	<li>The dedicated Havant Thicket Reservoir Facebook page had over 102,000 page views via the 25 consultation posts that were published</li>\r\n 	<li>The collection of consultation videos, covering a range of topics, were viewed more than 9,700 times via Facebook, YouTube and the dedicated consultation website, which itself had just under 4,200 visits</li>\r\n 	<li>Six public consultation webinars were held, with a total of 156 people taking part and putting their questions and comments directly to Portsmouth Water’s panel of experts - the recordings of the webinars have been watched over 200 times too</li>\r\n 	<li>1,350 printed copies of the consultation brochure and feedback form were sent out to people living in the area around the proposed reservoir site and those from further afield who took up the offer to provide a hard copy of the brochure and form on request.</li>\r\n</ul>\r\nHavant Thicket Reservoir is earmarked for a 160-hectare site (between Staunton Country Park and Havant Thicket, in Havant), which is owned by Portsmouth Water.\r\n\r\nAt 1.6km from east to west and 0.8km from north to south, it will hold approximately 8.7 billion litres of water and will able to supply up to 21 million litres of water each day.\r\n\r\nIt would be filled in the winter from surplus water pumped from the prolific Bedhampton springs in Havant. The reservoir is included in the local planning authorities’ local plans and Portsmouth Water is working in partnership with neighbouring Staunton Country Park, Hampshire County Council and Forestry England as it develops the plans.', 'Thank you for your views on new reservoir', '', 'inherit', 'closed', 'closed', '', '9943-revision-v1', '', '', '2020-07-01 09:37:59', '2020-07-01 08:37:59', '', 9943, 'https://www.portsmouthwater.co.uk/2020/07/01/9943-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (9948, 1, '2020-07-02 10:27:39', '2020-07-02 09:27:39', '<h2 style="text-align: center;">Former MP, Shadow Leader of the House and Chair of All Party Parliamentary Water Group joins Portsmouth Water Board</h2>\r\n<img class="alignright size-full wp-image-9950" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/Angela-Smith-MP.jpg" alt="" width="250" height="297" />Angela Smith, a former MP and Shadow deputy leader of the House who has sat on both Government and Opposition benches will join the Portsmouth Water Board as an independent non-executive director from, 1st July 2020.\r\n\r\nAngela served as an MP between 2005 and 2019 and during her time in Westminster held the position of Shadow Environment Minister and sat on the influential Environment, Food and Rural Affairs Select Committee. She has a strong interest in the water sector and chaired the All Parliamentary Party Water Group and an inquiry into water and housing building policy.\r\n\r\nHer extensive experience of water and wider environmental policy, as well as being a strong advocate for customers, means she is well placed to make a valuable contribution to the Board of Portsmouth Water.\r\n\r\nAngela said: “I am delighted to be joining the Board at such an exciting time for the organisation. Portsmouth Water has already established an `industry leading’ position in many areas and is playing a leading role in delivering more resilient water resource for the future through the Havant Thicket reservoir development, the first reservoir to be built in the South East for nearly 50 years. I am really excited to be involved in delivering this much needed water resource and all the associated environmental and economic benefits it will bring to the area.”\r\n\r\n“That being said there are challenges to be faced, not least the current priority of supporting customers through the Covid-19 crisis and delivering the Company’s ambitious performance commitments over the next five years, including challenging targets to reduce leakage and household water use. This will require strong leadership and I am looking forward to working with my fellow Board members and the Portsmouth Water team to help the company continue to deliver excellent service for customers now and in the future.”\r\n\r\nBob Taylor, CEO at Portsmouth Water, said: “I am delighted to welcome Angela to the Board. She has been a high profile and well respected public servant for a number of years, with a wealth of knowledge and experience from a number of shadow positions, select committees and her detailed work on water and environmental policy. I look forward to Angela bringing an element of challenge and scrutiny to the business that will help us deliver more for our customers, the environment and wider society.”', 'Angela Smith joins Portsmouth Water Board', '', 'publish', 'open', 'open', '', 'angela-smith-joins-portsmouth-water-board', '', '', '2020-07-02 10:27:59', '2020-07-02 09:27:59', '', 0, 'https://www.portsmouthwater.co.uk/?p=9948', 96, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (9949, 1, '2020-07-02 10:27:39', '2020-07-02 09:27:39', '<h2 style="text-align: center;">Former MP, Shadow Leader of the House and Chair of All Party Parliamentary Water Group joins Portsmouth Water Board</h2>\r\nAngela Smith, a former MP and Shadow deputy leader of the House who has sat on both Government and Opposition benches will join the Portsmouth Water Board as an independent non-executive director from, 1st July 2020.\r\n\r\nAngela served as an MP between 2005 and 2019 and during her time in Westminster held the position of Shadow Environment Minister and sat on the influential Environment, Food and Rural Affairs Select Committee. She has a strong interest in the water sector and chaired the All Parliamentary Party Water Group and an inquiry into water and housing building policy.\r\n\r\nHer extensive experience of water and wider environmental policy, as well as being a strong advocate for customers, means she is well placed to make a valuable contribution to the Board of Portsmouth Water.\r\n\r\nAngela said: “I am delighted to be joining the Board at such an exciting time for the organisation. Portsmouth Water has already established an `industry leading’ position in many areas and is playing a leading role in delivering more resilient water resource for the future through the Havant Thicket reservoir development, the first reservoir to be built in the South East for nearly 50 years. I am really excited to be involved in delivering this much needed water resource and all the associated environmental and economic benefits it will bring to the area.”\r\n\r\n“That being said there are challenges to be faced, not least the current priority of supporting customers through the Covid-19 crisis and delivering the Company’s ambitious performance commitments over the next five years, including challenging targets to reduce leakage and household water use. This will require strong leadership and I am looking forward to working with my fellow Board members and the Portsmouth Water team to help the company continue to deliver excellent service for customers now and in the future.”\r\n\r\nBob Taylor, CEO at Portsmouth Water, said: “I am delighted to welcome Angela to the Board. She has been a high profile and well respected public servant for a number of years, with a wealth of knowledge and experience from a number of shadow positions, select committees and her detailed work on water and environmental policy. I look forward to Angela bringing an element of challenge and scrutiny to the business that will help us deliver more for our customers, the environment and wider society.”', 'Angela Smith joins Portsmouth Water Board', '', 'inherit', 'closed', 'closed', '', '9948-revision-v1', '', '', '2020-07-02 10:27:39', '2020-07-02 09:27:39', '', 9948, 'https://www.portsmouthwater.co.uk/2020/07/02/9948-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (9950, 1, '2020-07-02 10:27:52', '2020-07-02 09:27:52', '', 'Angela Smith MP', '', 'inherit', 'open', 'closed', '', 'angela-smith-mp', '', '', '2020-07-02 10:27:52', '2020-07-02 09:27:52', '', 9948, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/Angela-Smith-MP.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (9951, 1, '2020-07-02 10:27:59', '2020-07-02 09:27:59', '<h2 style="text-align: center;">Former MP, Shadow Leader of the House and Chair of All Party Parliamentary Water Group joins Portsmouth Water Board</h2>\r\n<img class="alignright size-full wp-image-9950" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/Angela-Smith-MP.jpg" alt="" width="250" height="297" />Angela Smith, a former MP and Shadow deputy leader of the House who has sat on both Government and Opposition benches will join the Portsmouth Water Board as an independent non-executive director from, 1st July 2020.\r\n\r\nAngela served as an MP between 2005 and 2019 and during her time in Westminster held the position of Shadow Environment Minister and sat on the influential Environment, Food and Rural Affairs Select Committee. She has a strong interest in the water sector and chaired the All Parliamentary Party Water Group and an inquiry into water and housing building policy.\r\n\r\nHer extensive experience of water and wider environmental policy, as well as being a strong advocate for customers, means she is well placed to make a valuable contribution to the Board of Portsmouth Water.\r\n\r\nAngela said: “I am delighted to be joining the Board at such an exciting time for the organisation. Portsmouth Water has already established an `industry leading’ position in many areas and is playing a leading role in delivering more resilient water resource for the future through the Havant Thicket reservoir development, the first reservoir to be built in the South East for nearly 50 years. I am really excited to be involved in delivering this much needed water resource and all the associated environmental and economic benefits it will bring to the area.”\r\n\r\n“That being said there are challenges to be faced, not least the current priority of supporting customers through the Covid-19 crisis and delivering the Company’s ambitious performance commitments over the next five years, including challenging targets to reduce leakage and household water use. This will require strong leadership and I am looking forward to working with my fellow Board members and the Portsmouth Water team to help the company continue to deliver excellent service for customers now and in the future.”\r\n\r\nBob Taylor, CEO at Portsmouth Water, said: “I am delighted to welcome Angela to the Board. She has been a high profile and well respected public servant for a number of years, with a wealth of knowledge and experience from a number of shadow positions, select committees and her detailed work on water and environmental policy. I look forward to Angela bringing an element of challenge and scrutiny to the business that will help us deliver more for our customers, the environment and wider society.”', 'Angela Smith joins Portsmouth Water Board', '', 'inherit', 'closed', 'closed', '', '9948-revision-v1', '', '', '2020-07-02 10:27:59', '2020-07-02 09:27:59', '', 9948, 'https://www.portsmouthwater.co.uk/2020/07/02/9948-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (9952, 1, '2020-07-02 11:15:15', '2020-07-02 10:15:15', 'Portsmouth Water is thanking the hundreds of people who have had their say on its £120 million proposals for a new reservoir in Hampshire.\r\n\r\nThe Havant Thicket Reservoir scheme would protect the county’s world-famous chalk streams, secure future water supplies for the South East of England and provide a new green leisure facility to benefit local communities and wildlife in the Havant area.\r\n\r\nGiven the need to keep everyone safe during the ongoing coronavirus pandemic, Portsmouth Water worked in innovative new ways to reach out to people and enable them to give their feedback – for example, by holding a series of webinars and creating a virtual exhibition for people to visit online.\r\n\r\nBob Taylor, Chief Executive Officer at Portsmouth Water, said: “It’s great that we’ve received a large amount of feedback on our proposals, more than 1,600 consultation responses in total. We worked hard to make it easy for people to learn more about what we want to deliver and have their say during our consultation, whether that was online, by phone or post. So, we would like to say a big ‘ Thank you’ to everyone who took the time to give their views.”\r\n\r\n“What people have told us will help shape the planning applications we will submit to Havant Borough Council and East Hampshire District Council later this year. We heard views across a variety of different topics, including lots of support for the community facilities we’re proposing, in particular, the new wetland we want to create.”\r\n\r\nMr Taylor continued: “We also had helpful comments on the options for the reservoir access road, the route for the reservoir pipeline that’s needed, the existing woodland on the site and our extensive plans for delivering an overall benefit to the environment. For example, we’re committed to replanting and improving at least 110 hectares of woodland to create new and enhanced habitat – both on and around the reservoir site and further afield.”\r\n\r\n“We are now analysing all the views we’ve had in and we will be publishing a ‘You said, we did’ consultation report in August. This will set out a summary of all the feedback we’ve heard and how we’re responding to it.”\r\n\r\nThe consultation highlights include:\r\n<ul>\r\n 	<li>The dedicated Havant Thicket Reservoir Facebook page had over 102,000 page views via the 25 consultation posts that were published</li>\r\n 	<li>The collection of consultation videos, covering a range of topics, were viewed more than 9,700 times via Facebook, YouTube and the dedicated consultation website, which itself had just under 4,200 visits</li>\r\n 	<li>Six public consultation webinars were held, with a total of 156 people taking part and putting their questions and comments directly to Portsmouth Water’s panel of experts - the recordings of the webinars have been watched over 200 times too</li>\r\n 	<li>1,350 printed copies of the consultation brochure and feedback form were sent out to people living in the area around the proposed reservoir site and those from further afield who took up the offer to provide a hard copy of the brochure and form on request.</li>\r\n</ul>\r\nHavant Thicket Reservoir is earmarked for a 160-hectare site (between Staunton Country Park and Havant Thicket, in Havant), which is owned by Portsmouth Water.\r\n\r\nAt 1.6km from east to west and 0.8km from north to south, it will hold approximately 8.7 billion litres of water and will able to supply up to 21 million litres of water each day.\r\n\r\nIt would be filled in the winter from surplus water pumped from the prolific Bedhampton springs in Havant. The reservoir is included in the local planning authorities’ local plans and Portsmouth Water is working in partnership with neighbouring Staunton Country Park, Hampshire County Council and Forestry England as it develops the plans.', 'Thank you for your views on new reservoir', '', 'publish', 'open', 'open', '', 'thank-you-for-your-views-on-new-reservoir-2', '', '', '2020-07-02 11:15:15', '2020-07-02 10:15:15', '', 0, 'https://www.portsmouthwater.co.uk/?p=9952', 95, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (9953, 1, '2020-07-02 11:15:15', '2020-07-02 10:15:15', 'Portsmouth Water is thanking the hundreds of people who have had their say on its £120 million proposals for a new reservoir in Hampshire.\r\n\r\nThe Havant Thicket Reservoir scheme would protect the county’s world-famous chalk streams, secure future water supplies for the South East of England and provide a new green leisure facility to benefit local communities and wildlife in the Havant area.\r\n\r\nGiven the need to keep everyone safe during the ongoing coronavirus pandemic, Portsmouth Water worked in innovative new ways to reach out to people and enable them to give their feedback – for example, by holding a series of webinars and creating a virtual exhibition for people to visit online.\r\n\r\nBob Taylor, Chief Executive Officer at Portsmouth Water, said: “It’s great that we’ve received a large amount of feedback on our proposals, more than 1,600 consultation responses in total. We worked hard to make it easy for people to learn more about what we want to deliver and have their say during our consultation, whether that was online, by phone or post. So, we would like to say a big ‘ Thank you’ to everyone who took the time to give their views.”\r\n\r\n“What people have told us will help shape the planning applications we will submit to Havant Borough Council and East Hampshire District Council later this year. We heard views across a variety of different topics, including lots of support for the community facilities we’re proposing, in particular, the new wetland we want to create.”\r\n\r\nMr Taylor continued: “We also had helpful comments on the options for the reservoir access road, the route for the reservoir pipeline that’s needed, the existing woodland on the site and our extensive plans for delivering an overall benefit to the environment. For example, we’re committed to replanting and improving at least 110 hectares of woodland to create new and enhanced habitat – both on and around the reservoir site and further afield.”\r\n\r\n“We are now analysing all the views we’ve had in and we will be publishing a ‘You said, we did’ consultation report in August. This will set out a summary of all the feedback we’ve heard and how we’re responding to it.”\r\n\r\nThe consultation highlights include:\r\n<ul>\r\n 	<li>The dedicated Havant Thicket Reservoir Facebook page had over 102,000 page views via the 25 consultation posts that were published</li>\r\n 	<li>The collection of consultation videos, covering a range of topics, were viewed more than 9,700 times via Facebook, YouTube and the dedicated consultation website, which itself had just under 4,200 visits</li>\r\n 	<li>Six public consultation webinars were held, with a total of 156 people taking part and putting their questions and comments directly to Portsmouth Water’s panel of experts - the recordings of the webinars have been watched over 200 times too</li>\r\n 	<li>1,350 printed copies of the consultation brochure and feedback form were sent out to people living in the area around the proposed reservoir site and those from further afield who took up the offer to provide a hard copy of the brochure and form on request.</li>\r\n</ul>\r\nHavant Thicket Reservoir is earmarked for a 160-hectare site (between Staunton Country Park and Havant Thicket, in Havant), which is owned by Portsmouth Water.\r\n\r\nAt 1.6km from east to west and 0.8km from north to south, it will hold approximately 8.7 billion litres of water and will able to supply up to 21 million litres of water each day.\r\n\r\nIt would be filled in the winter from surplus water pumped from the prolific Bedhampton springs in Havant. The reservoir is included in the local planning authorities’ local plans and Portsmouth Water is working in partnership with neighbouring Staunton Country Park, Hampshire County Council and Forestry England as it develops the plans.', 'Thank you for your views on new reservoir', '', 'inherit', 'closed', 'closed', '', '9952-revision-v1', '', '', '2020-07-02 11:15:15', '2020-07-02 10:15:15', '', 9952, 'https://www.portsmouthwater.co.uk/2020/07/02/9952-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (9954, 1, '2020-07-02 11:24:15', '2020-07-02 10:24:15', 'Our proposals for Havant Thicket Reservoir include a new pipeline that needs to be installed, so that we can put water into the reservoir from Bedhampton Springs and take it out again when it’s needed to supply customers. You can read more by <a href="/new-reservoir/the-reservoir/#qandas">clicking here</a> and scrolling to the question "Where would the new pipeline run?"\r\n\r\nWe are now proposing to submit a separate planning application for the pipeline, with a larger application for all other aspects of the scheme, to Havant Borough Council and East Hampshire District Council later this year.\r\n\r\nThis will enable the pipeline to be delivered more effectively and efficiently, as there will be technical planning conditions very specific to this which would be best handled in their own right.  It is important to note that nothing else related to the pipeline or the rest of the reservoir project will change - the proposed pipeline route, construction techniques and timeline all remain as consulted on from 11 May to 8 June 2020.\r\n\r\n&nbsp;', 'Update on reservoir pipeline', '', 'publish', 'open', 'open', '', 'update-on-reservoir-pipeline', '', '', '2020-07-02 11:25:23', '2020-07-02 10:25:23', '', 0, 'https://www.portsmouthwater.co.uk/?p=9954', 94, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (9955, 1, '2020-07-02 11:24:15', '2020-07-02 10:24:15', 'Our proposals for Havant Thicket Reservoir include a new pipeline that needs to be installed, so that we can put water into the reservoir from Bedhampton Springs and take it out again when it’s needed to supply customers. You can read more by <a href="/new-reservoir/the-reservoir/#qandas">clicking here</a>.\r\n\r\nWe are now proposing to submit a separate planning application for the pipeline, with a larger application for all other aspects of the scheme, to Havant Borough Council and East Hampshire District Council later this year.\r\n\r\nThis will enable the pipeline to be delivered more effectively and efficiently, as there will be technical planning conditions very specific to this which would be best handled in their own right.  It is important to note that nothing else related to the pipeline or the rest of the reservoir project will change - the proposed pipeline route, construction techniques and timeline all remain as consulted on from 11 May to 8 June 2020.\r\n\r\n&nbsp;', 'Update on reservoir pipeline', '', 'inherit', 'closed', 'closed', '', '9954-revision-v1', '', '', '2020-07-02 11:24:15', '2020-07-02 10:24:15', '', 9954, 'https://www.portsmouthwater.co.uk/2020/07/02/9954-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (9956, 1, '2020-07-02 11:25:18', '2020-07-02 10:25:18', 'Our proposals for Havant Thicket Reservoir include a new pipeline that needs to be installed, so that we can put water into the reservoir from Bedhampton Springs and take it out again when it’s needed to supply customers. You can read more by <a href="/new-reservoir/the-reservoir/#qandas">clicking here</a> and scrolling to the question Where would the new pipeline run?\n\nWe are now proposing to submit a separate planning application for the pipeline, with a larger application for all other aspects of the scheme, to Havant Borough Council and East Hampshire District Council later this year.\n\nThis will enable the pipeline to be delivered more effectively and efficiently, as there will be technical planning conditions very specific to this which would be best handled in their own right.  It is important to note that nothing else related to the pipeline or the rest of the reservoir project will change - the proposed pipeline route, construction techniques and timeline all remain as consulted on from 11 May to 8 June 2020.\n\n&nbsp;', 'Update on reservoir pipeline', '', 'inherit', 'closed', 'closed', '', '9954-autosave-v1', '', '', '2020-07-02 11:25:18', '2020-07-02 10:25:18', '', 9954, 'https://www.portsmouthwater.co.uk/2020/07/02/9954-autosave-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (9957, 1, '2020-07-02 11:25:23', '2020-07-02 10:25:23', 'Our proposals for Havant Thicket Reservoir include a new pipeline that needs to be installed, so that we can put water into the reservoir from Bedhampton Springs and take it out again when it’s needed to supply customers. You can read more by <a href="/new-reservoir/the-reservoir/#qandas">clicking here</a> and scrolling to the question "Where would the new pipeline run?"\r\n\r\nWe are now proposing to submit a separate planning application for the pipeline, with a larger application for all other aspects of the scheme, to Havant Borough Council and East Hampshire District Council later this year.\r\n\r\nThis will enable the pipeline to be delivered more effectively and efficiently, as there will be technical planning conditions very specific to this which would be best handled in their own right.  It is important to note that nothing else related to the pipeline or the rest of the reservoir project will change - the proposed pipeline route, construction techniques and timeline all remain as consulted on from 11 May to 8 June 2020.\r\n\r\n&nbsp;', 'Update on reservoir pipeline', '', 'inherit', 'closed', 'closed', '', '9954-revision-v1', '', '', '2020-07-02 11:25:23', '2020-07-02 10:25:23', '', 9954, 'https://www.portsmouthwater.co.uk/2020/07/02/9954-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (9961, 1, '2020-07-06 10:50:05', '2020-07-06 09:50:05', '', 'Angela Smith MP', '', 'inherit', 'open', 'closed', '', 'angela-smith-mp-2', '', '', '2020-07-06 10:50:05', '2020-07-06 09:50:05', '', 2224, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/Angela-Smith-MP-1.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (9967, 1, '2020-07-08 10:10:37', '2020-07-08 09:10:37', 'Portsmouth Water continues to maintain its position of delivering the lowest water bills in England and Wales but at the same time providing industry-leading levels of service to customers. Only recently, we have been ranked by the Institute of Customer Service as the highest performing Company in our sector for delivering service to customers.\r\n\r\nCEO Bob Taylor stated “we have adapted our ways of working during the Covid-19 outbreak to continue to deliver a very high-quality water service, providing a safe, secure and reliable supply of high-quality drinking water to our customers which at the same time represents excellent value for money”.\r\n\r\n“For 2020/21, we have reduced our bills by 4% (effective from 1 July). This means our average household water bill will be £102 – considerably lower than any other water company with the average household water bill for England and Wales being £186.”\r\n\r\nDespite delivering the lowest water bills in England and Wales, the Company is mindful of the current economic pressures on family incomes, especially for the more vulnerable members of our society. In 2016 we introduced our ‘Helping Hand Tariff’, which is specifically designed to help households with an overall income lower than Government’s low-income threshold (currently £16,335). This caps the water bill at our minimum charge (from 1st July this will be £75.75). So far, more than 8,400 customers have taken advantage of this tariff.\r\n\r\nEven with the lowest charges in England and Wales, we are fully committed to further enhancing our service including:\r\n<ul>\r\n 	<li>Development of Havant Thicket Winter Storage Reservoir – a £130 million investment. The reservoir will create a strategic new water source for the South East and allow bulk supplies to Southern Water, as well as being a community facility and new habitats for wildlife</li>\r\n 	<li>Maintaining our industry-leading performance for leakage reduction, improving our detection and repair activities by developing and adopting industry leading techniques, ensuring we will meet our long term target of a further 15% reduction by 2024/25</li>\r\n 	<li>Promoting biodiversity on our landholdings and within the wider environment and the delivery of our Catchment Management Plan where we work with local farmers and landowners to stop at source potential water quality problems such as nitrate pollution, rather than build expensive treatment solutions to remove the problem after the event. This will help maintain our already excellent water quality.</li>\r\n 	<li>Continue to promote household water efficiency and encourage meters for those customers who will benefit financially</li>\r\n</ul>\r\nEnsure customers who need support are on our Priority Services Register. We added over 32,000 customers who are over 70 to our register in April to ensure we prioritised them for help in an emergency as part of our Covid-19 response.', 'Portsmouth Water’s bills remain the lowest in England and Wales', '', 'publish', 'open', 'open', '', 'portsmouth-waters-bills-remain-the-lowest-in-england-and-wales-3', '', '', '2020-07-08 10:10:37', '2020-07-08 09:10:37', '', 0, 'https://www.portsmouthwater.co.uk/?p=9967', 93, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (9968, 1, '2020-07-08 10:10:37', '2020-07-08 09:10:37', 'Portsmouth Water continues to maintain its position of delivering the lowest water bills in England and Wales but at the same time providing industry-leading levels of service to customers. Only recently, we have been ranked by the Institute of Customer Service as the highest performing Company in our sector for delivering service to customers.\r\n\r\nCEO Bob Taylor stated “we have adapted our ways of working during the Covid-19 outbreak to continue to deliver a very high-quality water service, providing a safe, secure and reliable supply of high-quality drinking water to our customers which at the same time represents excellent value for money”.\r\n\r\n“For 2020/21, we have reduced our bills by 4% (effective from 1 July). This means our average household water bill will be £102 – considerably lower than any other water company with the average household water bill for England and Wales being £186.”\r\n\r\nDespite delivering the lowest water bills in England and Wales, the Company is mindful of the current economic pressures on family incomes, especially for the more vulnerable members of our society. In 2016 we introduced our ‘Helping Hand Tariff’, which is specifically designed to help households with an overall income lower than Government’s low-income threshold (currently £16,335). This caps the water bill at our minimum charge (from 1st July this will be £75.75). So far, more than 8,400 customers have taken advantage of this tariff.\r\n\r\nEven with the lowest charges in England and Wales, we are fully committed to further enhancing our service including:\r\n<ul>\r\n 	<li>Development of Havant Thicket Winter Storage Reservoir – a £130 million investment. The reservoir will create a strategic new water source for the South East and allow bulk supplies to Southern Water, as well as being a community facility and new habitats for wildlife</li>\r\n 	<li>Maintaining our industry-leading performance for leakage reduction, improving our detection and repair activities by developing and adopting industry leading techniques, ensuring we will meet our long term target of a further 15% reduction by 2024/25</li>\r\n 	<li>Promoting biodiversity on our landholdings and within the wider environment and the delivery of our Catchment Management Plan where we work with local farmers and landowners to stop at source potential water quality problems such as nitrate pollution, rather than build expensive treatment solutions to remove the problem after the event. This will help maintain our already excellent water quality.</li>\r\n 	<li>Continue to promote household water efficiency and encourage meters for those customers who will benefit financially</li>\r\n</ul>\r\nEnsure customers who need support are on our Priority Services Register. We added over 32,000 customers who are over 70 to our register in April to ensure we prioritised them for help in an emergency as part of our Covid-19 response.', 'Portsmouth Water’s bills remain the lowest in England and Wales', '', 'inherit', 'closed', 'closed', '', '9967-revision-v1', '', '', '2020-07-08 10:10:37', '2020-07-08 09:10:37', '', 9967, 'https://www.portsmouthwater.co.uk/2020/07/08/9967-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (9973, 1, '2020-07-13 09:28:23', '2020-07-13 08:28:23', '', '2020 RegAccounts 250620 final signed', '', 'inherit', 'open', 'closed', '', '2020-regaccounts-250620-final-signed', '', '', '2020-07-13 09:28:23', '2020-07-13 08:28:23', '', 13489, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/2020-RegAccounts-250620-final-signed.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (9974, 1, '2020-07-13 09:28:58', '2020-07-13 08:28:58', '', 'Accounting Separation Methodology Statement 2020', '', 'inherit', 'open', 'closed', '', 'methodology-statement-accounting-separation-2020', '', '', '2020-07-13 09:29:05', '2020-07-13 08:29:05', '', 13489, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/Methodology-Statement-Accounting-Separation-2020.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (9976, 1, '2022-07-13 10:38:54', '2022-07-13 09:38:54', 'Portsmouth Water Limited, a supplier of water to Hampshire and West Sussex, publishes its Outcome Delivery Incentives report each year\n<h2>Outcome Delivery Incentives Reports</h2>\nClick the links below to view the annual reports,\n\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/ODI-Report-21-22_FINAL.pdf">ODI Report 2022</a>\n\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/APR22-Technical-Assurance-Report-PRT-FINAL-30June22.pdf">Assurance Report 2022</a>\n\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/AMP7-ODIs-Report-2020-21.pptx">ODI Report 2021</a>\n\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Portsmouth-Water-APR21-Technical-Assurance-Report-9-July-final.pdf">Assurance Report 2021</a>\n\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/08/ODI-PERFORMANCE-REPORT-2019-20.pdf">ODI Report 2020</a>\n\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/07/Portsmouth-Water-ODI-Report-July-2019.pdf" target="_blank" rel="noopener noreferrer">ODI Report 2019</a>\n\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/07/ODI-Report-2018-FINAL.pdf">ODI Report 2018</a>\n\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2016/07/ODI-Report-2017-FINAL.pdf" target="_blank" rel="noopener noreferrer">ODI Report 2017</a>\n\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2016/07/ODI-Report-2016.pdf" target="_blank" rel="noopener noreferrer">ODI report 2016</a>', 'Outcome Delivery Incentives Reports', '', 'inherit', 'closed', 'closed', '', '4523-autosave-v1', '', '', '2022-07-13 10:38:54', '2022-07-13 09:38:54', '', 4523, 'https://www.portsmouthwater.co.uk/2020/07/13/4523-autosave-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (9977, 1, '2020-07-13 09:32:33', '2020-07-13 08:32:33', '', 'ODI Report 2020', '', 'inherit', 'open', 'closed', '', 'odi-performance-report-2019-20', '', '', '2020-07-13 09:32:59', '2020-07-13 08:32:59', '', 4523, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/ODI-PERFORMANCE-REPORT-2019-20.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (9978, 1, '2020-07-13 09:33:03', '2020-07-13 08:33:03', 'Portsmouth Water Limited, a supplier of water to Hampshire and West Sussex, publishes its Outcome Delivery Incentives report each year\r\n<h2>Outcome Delivery Incentives Reports</h2>\r\nClick the links below to view the annual reports,\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/ODI-PERFORMANCE-REPORT-2019-20.pdf">ODI Report 2020</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/07/Portsmouth-Water-ODI-Report-July-2019.pdf" target="_blank" rel="noopener noreferrer">ODI Report 2019</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/07/ODI-Report-2018-FINAL.pdf">ODI Report 2018</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2016/07/ODI-Report-2017-FINAL.pdf" target="_blank" rel="noopener noreferrer">ODI Report 2017</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2016/07/ODI-Report-2016.pdf" target="_blank" rel="noopener noreferrer">ODI report 2016</a>', 'Outcome Delivery Incentives Reports', '', 'inherit', 'closed', 'closed', '', '4523-revision-v1', '', '', '2020-07-13 09:33:03', '2020-07-13 08:33:03', '', 4523, 'https://www.portsmouthwater.co.uk/2020/07/13/4523-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (9979, 1, '2020-07-13 09:34:12', '2020-07-13 08:34:12', '', 'here', '', 'inherit', 'open', 'closed', '', 'data-assurance-summary-2019-20', '', '', '2020-07-13 09:34:19', '2020-07-13 08:34:19', '', 5051, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/Data-Assurance-Summary-2019-20.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (9981, 1, '2020-07-13 11:05:22', '2020-07-13 10:05:22', '', 'Annual Performance Report 2020', '', 'inherit', 'open', 'closed', '', '2020-apr-portsmouth-water', '', '', '2020-07-13 11:05:35', '2020-07-13 10:05:35', '', 13489, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/2020-APR-Portsmouth-Water.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (9982, 1, '2020-07-13 11:05:58', '2020-07-13 10:05:58', '', 'Accounting Separation Methodology Statement 2020', '', 'inherit', 'open', 'closed', '', 'methodology-statement-accounting-separation-2020-2', '', '', '2020-07-13 11:06:50', '2020-07-13 10:06:50', '', 13489, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/Methodology-Statement-Accounting-Separation-2020-1.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (9985, 1, '2020-07-13 15:09:28', '2020-07-13 14:09:28', '', 'here', '', 'inherit', 'open', 'closed', '', 'data-assurance-summary-2019-20-2', '', '', '2020-07-13 15:09:38', '2020-07-13 14:09:38', '', 5051, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/Data-Assurance-Summary-2019-20-1.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (9987, 1, '2020-07-13 15:10:18', '2020-07-13 14:10:18', '', 'ODI Report 2020', '', 'inherit', 'open', 'closed', '', 'odi-performance-report-2019-20-2', '', '', '2020-07-13 15:10:34', '2020-07-13 14:10:34', '', 4523, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/ODI-PERFORMANCE-REPORT-2019-20-1.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (9988, 1, '2020-07-13 15:10:41', '2020-07-13 14:10:41', 'Portsmouth Water Limited, a supplier of water to Hampshire and West Sussex, publishes its Outcome Delivery Incentives report each year\r\n<h2>Outcome Delivery Incentives Reports</h2>\r\nClick the links below to view the annual reports,\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/ODI-PERFORMANCE-REPORT-2019-20-1.pdf">ODI Report 2020</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/07/Portsmouth-Water-ODI-Report-July-2019.pdf" target="_blank" rel="noopener noreferrer">ODI Report 2019</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/07/ODI-Report-2018-FINAL.pdf">ODI Report 2018</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2016/07/ODI-Report-2017-FINAL.pdf" target="_blank" rel="noopener noreferrer">ODI Report 2017</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2016/07/ODI-Report-2016.pdf" target="_blank" rel="noopener noreferrer">ODI report 2016</a>', 'Outcome Delivery Incentives Reports', '', 'inherit', 'closed', 'closed', '', '4523-revision-v1', '', '', '2020-07-13 15:10:41', '2020-07-13 14:10:41', '', 4523, 'https://www.portsmouthwater.co.uk/2020/07/13/4523-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (9992, 1, '2020-07-15 11:55:49', '2020-07-15 10:55:49', '<h1>Portsmouth Water refund policy</h1>\r\nYour Portsmouth Water account may be in credit for a number of reasons\r\n<ul>\r\n 	<li>You\'ve moved address</li>\r\n 	<li>You’ve been placed on a different tariff, such as our social tariff.</li>\r\n 	<li>You\'ve had a meter installed</li>\r\n 	<li>You\'re building a credit to cover your next bill</li>\r\n 	<li>Your measured bill has been underestimated</li>\r\n 	<li>Your fixed Direct Debit payments are more than your current water use</li>\r\n</ul>\r\nIf you\'re billed on a meter, before requesting a refund, please check your most recent bill to see if the credit balance on your bill is based on an actual or estimated meter reading. If your bill is based on an estimated reading, the credit balance may not be right.\r\n<h2>Asking for a refund</h2>\r\nIf you wish for the credit balance on your account to be refunded you can contact us to request this via:\r\n<ul>\r\n 	<li>Live Chat @ <a href="http://www.portsmouthwater.co.uk">portsmouthwater.co.uk</a></li>\r\n 	<li>Email us <a href="mailto:head.office@portsmouthwater.co.uk">office@portsmouthwater.co.uk</a></li>\r\n 	<li>Call us on 023 9249 9666</li>\r\n</ul>\r\nWe\'ll check your account to make sure:\r\n<ul>\r\n 	<li>The credit value is correct</li>\r\n 	<li>There are no other accounts you are responsible for with an outstanding balance</li>\r\n 	<li>If a new bill will be due in the next 2 months.</li>\r\n 	<li>If you pay by Direct Debit, whether the payment amounts need to be altered</li>\r\n</ul>\r\nOnce we have checked your account a refund can made via a BACs payment or back to the debt/credit card the payment was made on. You\'ll receive the refund 7 to 10 working days following your request.', 'Refund Policy', '', 'publish', 'closed', 'closed', '', 'refund-policy', '', '', '2025-09-02 15:42:25', '2025-09-02 14:42:25', '', 1819, 'https://www.portsmouthwater.co.uk/?page_id=9992', 0, 'page', '', 0); 
INSERT INTO `wlcj_posts` VALUES (9993, 1, '2020-07-15 11:54:55', '2020-07-15 10:54:55', '<h1>Portsmouth Water refund policy</h1>\r\nYour Portsmouth Water account may be in credit for a number of reasons\r\n<ul>\r\n 	<li>You\'ve moved address</li>\r\n 	<li>You’ve been placed on a different tariff, such as our social tariff.</li>\r\n 	<li>You\'ve had a meter installed</li>\r\n 	<li>You are building a credit to cover your next bill</li>\r\n 	<li>Your measured bill has been underestimated</li>\r\n 	<li>Your fixed Direct Debit payments are more than your current water use</li>\r\n</ul>\r\nIf you are billed on a meter, before requesting a refund check your most recent bill to see if the credit balance on your bill is based on an actual or estimated meter reading. If your bill is based on an estimated reading, the credit balance may not be right.\r\n<h2>Asking for a refund</h2>\r\nIf you wish for the credit balance on your account to be refunded you can contact us via the methods below to request this.\r\n<ul>\r\n 	<li>Live Chat @ <a href="http://www.portsmouthwater.co.uk">portsmouthwater.co.uk</a></li>\r\n 	<li>Email us <a href="mailto:head.office@portsmouthwater.co.uk">office@portsmouthwater.co.uk</a></li>\r\n 	<li>Call us on 023 9249 9666</li>\r\n</ul>\r\nWe will check your account to make sure:\r\n<ul>\r\n 	<li>The credit value is correct</li>\r\n 	<li>There are no other accounts you are responsible for with an outstanding balance</li>\r\n 	<li>If a new bill will be due in the next 2 months.</li>\r\n 	<li>If you pay by Direct Debit, whether the payment amounts need to be altered</li>\r\n</ul>\r\nOnce we have checked your account a refund can made via a BACs payment, cheque or back to the debt/credit card the payment was made on.  You will receive the refund 7 to 10 working days following your request.', 'Refund Policy', '', 'inherit', 'closed', 'closed', '', '9992-revision-v1', '', '', '2020-07-15 11:54:55', '2020-07-15 10:54:55', '', 9992, 'https://www.portsmouthwater.co.uk/2020/07/15/9992-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (9998, 1, '2022-09-28 09:38:57', '2022-09-28 08:38:57', '<p>At Portsmouth Water we are always looking for new ways to reduce leaks and the waste of water, as well as supporting and encouraging our customers to use water wisely.  This will make sure there is enough water for everyone, now and in the future.</p>\n\n<p>Did you know that a hidden leak wastes an average of 30 litres of water each day? That’s why we have partnered with LeakBot Limited to offer you a FREE Smart Water Leak Alarm, which will detect any hidden leaks within your home.</p>\n<h2>What are the benefits of using LeakBot?</h2><img class="alignright size-medium wp-image-12679" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/09/leakbot-285x300.png" alt="" width="285" height="300" />\n<ul>\n 	<li>LeakBot, the smart water leak alarm, silently monitors your home’s plumbing, 24 hours a day, 365 days a year, letting you know if you have a leak via an app on your mobile phone.</li>\n 	<li>LeakBot’s sensitivity means it spots those small hidden leaks that can do so much damage to your home</li>\n 	<li>Set-up takes minutes – no tools or plumbing know-how is required! Just clip LeakBot on to your internal mains water supply pipe, before or after the internal stop tap. The LeakBot app will guide you through every step of this simple journey</li>\n 	<li>LeakBot has a great reputation, scoring 4.8 on Trust Pilot!</li>\n</ul>\n<p>LeakBot Limited is a technology company with plumbing expertise, who have developed a leak detection solution for your home. If there is a problem, the technology provides you with alerts to your smart phone. If a leak is detected, LeakBot can arrange for an approved expert plumber to find and fix any leaks.</p>\n<h2>How does the technology work?</h2>\n<p>LeakBot’s Thermi-Q technology accurately measures both the air and pipe temperature in your home. If you have a leak, it will continually draw colder water from outside into your home, creating a consistent drop in pipe temperature. LeakBot can sense the prolonged and consistent drop in temperature and will alert you to the problem.</p>\n<h2>The Offer</h2>\n<p>We have recently emailed some customers to offer a FREE LeakBot Smart Water Leak Alarm, worth <strong>£149</strong>, if an order is placed before <strong>1 March 2023</strong>.<p>', 'Pipework, Pressure & Leaks', '', 'inherit', 'closed', 'closed', '', '1920-autosave-v1', '', '', '2022-09-28 09:38:57', '2022-09-28 08:38:57', '', 1920, 'https://www.portsmouthwater.co.uk/2020/07/17/1920-autosave-v1/', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (10001, 1, '2020-07-17 09:16:29', '2020-07-17 08:16:29', '', 'To view a copy of the Annual Review for 2020, please click here', '', 'inherit', 'open', 'closed', '', 'portsmouth-water-wrmp-annual-review-june-2020', '', '', '2020-07-17 09:16:38', '2020-07-17 08:16:38', '', 2995, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/Portsmouth-Water-WRMP-Annual-Review-June-2020.pdf', 0, 'attachment', 'application/pdf', 0); 
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INSERT INTO `wlcj_posts` VALUES (10007, 1, '2020-07-17 09:23:20', '2020-07-17 08:23:20', '', 'dist-input', '', 'inherit', 'open', 'closed', '', 'dist-input', '', '', '2020-07-17 09:23:20', '2020-07-17 08:23:20', '', 2333, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/dist-input.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (10008, 1, '2020-07-17 09:24:11', '2020-07-17 08:24:11', '', 'leakage', '', 'inherit', 'open', 'closed', '', 'leakage-2', '', '', '2020-07-17 09:24:11', '2020-07-17 08:24:11', '', 2333, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/leakage.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (10009, 1, '2020-07-17 09:24:48', '2020-07-17 08:24:48', '[one]\r\n<h4>2020</h4>\r\nPortsmouth Water has no large raw water storage reservoirs.  It relies almost entirely upon groundwater reserves in the chalk aquifers of the South Downs and abstracts its raw water from wells, boreholes and springs.  It has one river abstraction at Gaters Mill on the River Itchen, a chalk river with a groundwater baseflow.\r\n\r\nThose reserves rise and fall with the seasons and so Portsmouth Water pays particular attention to the local hydrogeological data by monitoring rainfall at its Havant Offices, groundwater levels in the chalk at Idsworth on the Hampshire/Sussex border, as well as the total yield from the natural springs at Havant and Bedhampton.\r\n\r\nThese resources are monitored on a daily basis and reported upon on a monthly basis.  The information here is therefore at times one month behind the most current situation.\r\n\r\nThe information gathered is reproduced here for information purposes; no guarantee is given as to its accuracy.\r\n\r\n<em>The information provided in this section shows the Water Supply data for the 12 months from April to March. The monthly data for our resource levels can be found <a href="https://www.portsmouthwater.co.uk/category/water-supply-news/">here</a>.\r\n</em>\r\n\r\n[/one]\r\n\r\n[divider height="30" style="none" line="default" themecolor="1"]\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="Rainfall"]\r\n\r\nThe weather between April and August of 2019 was significantly drier than the long term average (LTA) with the exception of June. However, the end of September 2019 saw the beginning of an unseasonably wet period. With the exception of January 2020, we saw above average rainfall and February was the wettest on record for England (Met Office records since 1862). Storms Ciara, Dennis and Jorge contributed to exceptionally high rainfall totals for the month across much of the country and causing flooding in several areas. Whilst we were spared the worst of this in the South of England, the high levels of rain resulted in full recharge of our groundwater to levels in excess of 30mAOD; a level not seen since 2016.\r\n\r\nThe graph below shows recorded rainfall at Havant as a blue bar and the LTA as a red dashed line.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/rain2020.png"><img class="aligncenter wp-image-10003 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/rain2020.png" alt="" width="1006" height="447" /></a>\r\n\r\n&nbsp;\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Groundwater Levels"]\r\n\r\nGroundwater levels are a good indicator of the water available to Portsmouth Water from the chalk aquifer from which we abstract the majority of our water for supply. We therefore monitor the levels closely.\r\n\r\nPrior to September 2019 there was a run of three slightly drier than average winter recharge seasons which reduced our groundwater levels to within 30cms of passing our first drought trigger; the lowest levels since 2011. The effect of passing this trigger would have been to start proactively working with our customers directly and through the media, asking them to use less water voluntarily.\r\n\r\nThe rainfall from September onwards resulted in a strong groundwater recovery resulting in a speedy and full recharge of our groundwater supplies. We therefore started 2020/21 in a healthy water resource position.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/idsworth.png"><img class="aligncenter wp-image-10005 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/idsworth.png" alt="" width="1013" height="526" /></a>\r\n\r\n&nbsp;\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Abstraction"]\r\n<p style="vertical-align: baseline; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">Annual abstraction is drawn from three types of source: the River Itchen Works which treats surface water, boreholes and wells which abstract groundwater from the underground chalk, and Farlington Water Treatment Works which treats spring water from Havant and Bedhampton.</span></p>\r\n<p style="vertical-align: baseline; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">Abstraction from the Company’s sources in 2018/19 was as shown in the table below:</span></p>\r\n\r\n<table width="531">\r\n<tbody>\r\n<tr>\r\n<td rowspan="2" width="168">Source</td>\r\n<td colspan="4" width="364">Annual Abstraction - Ml/Yr</td>\r\n</tr>\r\n<tr>\r\n<td width="87">Source Licence</td>\r\n<td width="101">Source Actual 2017/18</td>\r\n<td width="87">Group Licence</td>\r\n<td width="88">Group Actual 2016/17</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Northbrook</td>\r\n<td width="87">7,487</td>\r\n<td width="101">5,031</td>\r\n<td rowspan="2" width="87">7,487</td>\r\n<td rowspan="2" width="88">5,031</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Lower Upham</td>\r\n<td width="87">640</td>\r\n<td width="101">0</td>\r\n</tr>\r\n<tr>\r\n<td width="168">West Street</td>\r\n<td width="87">3,328</td>\r\n<td width="101">556</td>\r\n<td width="87"></td>\r\n<td width="88"></td>\r\n</tr>\r\n<tr>\r\n<td width="168">West Meon</td>\r\n<td width="87">1660</td>\r\n<td width="101">0</td>\r\n<td width="87"></td>\r\n<td width="88"></td>\r\n</tr>\r\n<tr>\r\n<td width="168">River Itchen</td>\r\n<td width="87">15,916</td>\r\n<td width="101">10,702</td>\r\n<td width="87"></td>\r\n<td width="88"></td>\r\n</tr>\r\n<tr>\r\n<td width="168">Maindell</td>\r\n<td width="87">2,040</td>\r\n<td width="101">0</td>\r\n<td width="87"></td>\r\n<td width="88"></td>\r\n</tr>\r\n<tr>\r\n<td width="168">Soberton</td>\r\n<td width="87">3,294</td>\r\n<td width="101">616</td>\r\n<td rowspan="2" width="87">3,294</td>\r\n<td rowspan="2" width="88">619</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Newtown</td>\r\n<td width="87">695</td>\r\n<td width="101">3</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Worlds End</td>\r\n<td width="87">8,296</td>\r\n<td width="101">3,815</td>\r\n<td width="87"></td>\r\n<td width="88"></td>\r\n</tr>\r\n<tr>\r\n<td width="168">Lovedean</td>\r\n<td width="87">4,148</td>\r\n<td width="101">1,583</td>\r\n<td width="87"></td>\r\n<td width="88"></td>\r\n</tr>\r\n<tr>\r\n<td width="168">Havant &amp; Bedhampton</td>\r\n<td width="87">35,770</td>\r\n<td width="101">19,842</td>\r\n<td width="87"></td>\r\n<td width="88"></td>\r\n</tr>\r\n<tr>\r\n<td width="168">Walderton</td>\r\n<td width="87">9,955</td>\r\n<td width="101">6,760</td>\r\n<td rowspan="6" width="87">23,740</td>\r\n<td rowspan="6" width="88">16,806</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Woodmancote</td>\r\n<td width="87">1,103</td>\r\n<td width="101">188</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Fishbourne</td>\r\n<td width="87">3,741</td>\r\n<td width="101">2,669</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Funtington</td>\r\n<td width="87">2,920</td>\r\n<td width="101">1,720</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Lavant</td>\r\n<td rowspan="2" width="87">9,950</td>\r\n<td width="101">4,198</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Brickkiln</td>\r\n<td>1,271</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Eastergate</td>\r\n<td rowspan="4" width="87">&nbsp;\r\n\r\n&nbsp;\r\n\r\n10358*\r\n\r\n&nbsp;</td>\r\n<td width="101">3,153</td>\r\n<td rowspan="4" width="87">10,358</td>\r\n<td rowspan="4" width="88">8,038</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Westergate</td>\r\n<td width="101">2,083</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Slindon</td>\r\n<td width="101">657</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Aldingbourne</td>\r\n<td width="101">2,145</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Total</td>\r\n<td width="87">116,066</td>\r\n<td width="101">66,992</td>\r\n<td width="87">44,879</td>\r\n<td width="88">30,494</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n&nbsp;\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Treated Water Distributed"]\r\n\r\nOur distribution input is the amount of water we put into our network each day and is our headline measure of demand. Looking across the year we can see our usual annual pattern was slightly exaggerated.  Though the maximum peak summer demand was lower than recent years, we saw above average levels extending beyond August as a result of the long, dry summer. From November we have seen below average levels as a result of the wet weather and leakage management activities.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/dist-input.png"><img class="aligncenter wp-image-10007 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/dist-input.png" alt="" width="813" height="583" /></a>\r\n\r\n&nbsp;\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Leakage"]\r\n\r\nPortsmouth Water’s post-MLE outturn leakage figure for 2019/20 is 23.6 Ml/d, using the old methodology so that it can be compared to the rest of the AMP6 performance. This equates to 73 litres/property/day, lower than all other water companies in the UK performance for 2018/19 and likely to be industry-leading in 2019/20.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/leakage.png"><img class="aligncenter wp-image-10008 size-large" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/leakage-1024x518.png" alt="" width="1024" height="518" /></a>\r\n\r\nSince missing its target in 2017/18, Portsmouth Water’s recovery plan has reduced leakage by over 12 Ml/d through improved efficiencies and additional expenditure.\r\n\r\nEnhanced activity in the recovery plan included;\r\n<ul>\r\n 	<li>additional fixed noise correlators;</li>\r\n 	<li>flow and pressure logging and software to improve network understanding;</li>\r\n 	<li>additional detection technician resources</li>\r\n 	<li>Making improvements in leakage repair processes.</li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Burst Mains"]\r\n\r\nThe number of burst mains experienced in 2018/19 was 347, exactly the same as 2017/18, compared to our annual target of 342.  It equates to 104 bursts per 1,000km in the reporting year.\r\n\r\nA large number of bursts occurred in the summer of 2018 as the long dry period continued into the early autumn. This measure is very dependent on weather conditions.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/burstpipes20189.png"><img class="aligncenter wp-image-9039 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/burstpipes20189.png" alt="" width="897" height="474" /></a>\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/WRMP-Annual-Review-June-2019.pdf">To view a copy of the Annual Review for 2019, please click here</a>\r\n\r\n&nbsp;', 'Annual Water Supply Review', '', 'inherit', 'closed', 'closed', '', '2333-revision-v1', '', '', '2020-07-17 09:24:48', '2020-07-17 08:24:48', '', 2333, 'https://www.portsmouthwater.co.uk/2020/07/17/2333-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10010, 1, '2020-07-17 09:26:04', '2020-07-17 08:26:04', '[one]\r\n<h4>2020</h4>\r\nPortsmouth Water has no large raw water storage reservoirs.  It relies almost entirely upon groundwater reserves in the chalk aquifers of the South Downs and abstracts its raw water from wells, boreholes and springs.  It has one river abstraction at Gaters Mill on the River Itchen, a chalk river with a groundwater baseflow.\r\n\r\nThose reserves rise and fall with the seasons and so Portsmouth Water pays particular attention to the local hydrogeological data by monitoring rainfall at its Havant Offices, groundwater levels in the chalk at Idsworth on the Hampshire/Sussex border, as well as the total yield from the natural springs at Havant and Bedhampton.\r\n\r\nThese resources are monitored on a daily basis and reported upon on a monthly basis.  The information here is therefore at times one month behind the most current situation.\r\n\r\nThe information gathered is reproduced here for information purposes; no guarantee is given as to its accuracy.\r\n\r\n<em>The information provided in this section shows the Water Supply data for the 12 months from April to March. The monthly data for our resource levels can be found <a href="https://www.portsmouthwater.co.uk/category/water-supply-news/">here</a>.\r\n</em>\r\n\r\n[/one]\r\n\r\n[divider height="30" style="none" line="default" themecolor="1"]\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="Rainfall"]\r\n\r\nThe weather between April and August of 2019 was significantly drier than the long term average (LTA) with the exception of June. However, the end of September 2019 saw the beginning of an unseasonably wet period. With the exception of January 2020, we saw above average rainfall and February was the wettest on record for England (Met Office records since 1862). Storms Ciara, Dennis and Jorge contributed to exceptionally high rainfall totals for the month across much of the country and causing flooding in several areas. Whilst we were spared the worst of this in the South of England, the high levels of rain resulted in full recharge of our groundwater to levels in excess of 30mAOD; a level not seen since 2016.\r\n\r\nThe graph below shows recorded rainfall at Havant as a blue bar and the LTA as a red dashed line.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/rain2020.png"><img class="aligncenter wp-image-10003 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/rain2020.png" alt="" width="1006" height="447" /></a>\r\n\r\n&nbsp;\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Groundwater Levels"]\r\n\r\nGroundwater levels are a good indicator of the water available to Portsmouth Water from the chalk aquifer from which we abstract the majority of our water for supply. We therefore monitor the levels closely.\r\n\r\nPrior to September 2019 there was a run of three slightly drier than average winter recharge seasons which reduced our groundwater levels to within 30cms of passing our first drought trigger; the lowest levels since 2011. The effect of passing this trigger would have been to start proactively working with our customers directly and through the media, asking them to use less water voluntarily.\r\n\r\nThe rainfall from September onwards resulted in a strong groundwater recovery resulting in a speedy and full recharge of our groundwater supplies. We therefore started 2020/21 in a healthy water resource position.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/idsworth.png"><img class="aligncenter wp-image-10005 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/idsworth.png" alt="" width="1013" height="526" /></a>\r\n\r\n&nbsp;\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Abstraction"]\r\n<p style="vertical-align: baseline; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">Annual abstraction is drawn from three types of source: the River Itchen Works which treats surface water, boreholes and wells which abstract groundwater from the underground chalk, and Farlington Water Treatment Works which treats spring water from Havant and Bedhampton.</span></p>\r\n<p style="vertical-align: baseline; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">Abstraction from the Company’s sources in 2018/19 was as shown in the table below:</span></p>\r\n\r\n<table width="531">\r\n<tbody>\r\n<tr>\r\n<td rowspan="2" width="168">Source</td>\r\n<td colspan="4" width="364">Annual Abstraction - Ml/Yr</td>\r\n</tr>\r\n<tr>\r\n<td width="87">Source Licence</td>\r\n<td width="101">Source Actual 2017/18</td>\r\n<td width="87">Group Licence</td>\r\n<td width="88">Group Actual 2016/17</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Northbrook</td>\r\n<td width="87">7,487</td>\r\n<td width="101">5,031</td>\r\n<td rowspan="2" width="87">7,487</td>\r\n<td rowspan="2" width="88">5,031</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Lower Upham</td>\r\n<td width="87">640</td>\r\n<td width="101">0</td>\r\n</tr>\r\n<tr>\r\n<td width="168">West Street</td>\r\n<td width="87">3,328</td>\r\n<td width="101">556</td>\r\n<td width="87"></td>\r\n<td width="88"></td>\r\n</tr>\r\n<tr>\r\n<td width="168">West Meon</td>\r\n<td width="87">1660</td>\r\n<td width="101">0</td>\r\n<td width="87"></td>\r\n<td width="88"></td>\r\n</tr>\r\n<tr>\r\n<td width="168">River Itchen</td>\r\n<td width="87">15,916</td>\r\n<td width="101">10,702</td>\r\n<td width="87"></td>\r\n<td width="88"></td>\r\n</tr>\r\n<tr>\r\n<td width="168">Maindell</td>\r\n<td width="87">2,040</td>\r\n<td width="101">0</td>\r\n<td width="87"></td>\r\n<td width="88"></td>\r\n</tr>\r\n<tr>\r\n<td width="168">Soberton</td>\r\n<td width="87">3,294</td>\r\n<td width="101">616</td>\r\n<td rowspan="2" width="87">3,294</td>\r\n<td rowspan="2" width="88">619</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Newtown</td>\r\n<td width="87">695</td>\r\n<td width="101">3</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Worlds End</td>\r\n<td width="87">8,296</td>\r\n<td width="101">3,815</td>\r\n<td width="87"></td>\r\n<td width="88"></td>\r\n</tr>\r\n<tr>\r\n<td width="168">Lovedean</td>\r\n<td width="87">4,148</td>\r\n<td width="101">1,583</td>\r\n<td width="87"></td>\r\n<td width="88"></td>\r\n</tr>\r\n<tr>\r\n<td width="168">Havant &amp; Bedhampton</td>\r\n<td width="87">35,770</td>\r\n<td width="101">19,842</td>\r\n<td width="87"></td>\r\n<td width="88"></td>\r\n</tr>\r\n<tr>\r\n<td width="168">Walderton</td>\r\n<td width="87">9,955</td>\r\n<td width="101">6,760</td>\r\n<td rowspan="6" width="87">23,740</td>\r\n<td rowspan="6" width="88">16,806</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Woodmancote</td>\r\n<td width="87">1,103</td>\r\n<td width="101">188</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Fishbourne</td>\r\n<td width="87">3,741</td>\r\n<td width="101">2,669</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Funtington</td>\r\n<td width="87">2,920</td>\r\n<td width="101">1,720</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Lavant</td>\r\n<td rowspan="2" width="87">9,950</td>\r\n<td width="101">4,198</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Brickkiln</td>\r\n<td>1,271</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Eastergate</td>\r\n<td rowspan="4" width="87">&nbsp;\r\n\r\n&nbsp;\r\n\r\n10358*\r\n\r\n&nbsp;</td>\r\n<td width="101">3,153</td>\r\n<td rowspan="4" width="87">10,358</td>\r\n<td rowspan="4" width="88">8,038</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Westergate</td>\r\n<td width="101">2,083</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Slindon</td>\r\n<td width="101">657</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Aldingbourne</td>\r\n<td width="101">2,145</td>\r\n</tr>\r\n<tr>\r\n<td width="168">Total</td>\r\n<td width="87">116,066</td>\r\n<td width="101">66,992</td>\r\n<td width="87">44,879</td>\r\n<td width="88">30,494</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n&nbsp;\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Treated Water Distributed"]\r\n\r\nOur distribution input is the amount of water we put into our network each day and is our headline measure of demand. Looking across the year we can see our usual annual pattern was slightly exaggerated.  Though the maximum peak summer demand was lower than recent years, we saw above average levels extending beyond August as a result of the long, dry summer. From November we have seen below average levels as a result of the wet weather and leakage management activities.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/dist-input.png"><img class="aligncenter wp-image-10007 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/dist-input.png" alt="" width="813" height="583" /></a>\r\n\r\n&nbsp;\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Leakage"]\r\n\r\nPortsmouth Water’s post-MLE outturn leakage figure for 2019/20 is 23.6 Ml/d, using the old methodology so that it can be compared to the rest of the AMP6 performance. This equates to 73 litres/property/day, lower than all other water companies in the UK performance for 2018/19 and likely to be industry-leading in 2019/20.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/leakage.png"><img class="aligncenter wp-image-10008 size-large" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/leakage-1024x518.png" alt="" width="1024" height="518" /></a>\r\n\r\nSince missing its target in 2017/18, Portsmouth Water’s recovery plan has reduced leakage by over 12 Ml/d through improved efficiencies and additional expenditure.\r\n\r\nEnhanced activity in the recovery plan included;\r\n<ul>\r\n 	<li>additional fixed noise correlators;</li>\r\n 	<li>flow and pressure logging and software to improve network understanding;</li>\r\n 	<li>additional detection technician resources</li>\r\n 	<li>Making improvements in leakage repair processes.</li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Burst Mains"]\r\n\r\nThe number of burst mains experienced in 2018/19 was 347, exactly the same as 2017/18, compared to our annual target of 342.  It equates to 104 bursts per 1,000km in the reporting year.\r\n\r\nA large number of bursts occurred in the summer of 2018 as the long dry period continued into the early autumn. This measure is very dependent on weather conditions.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/burstpipes20189.png"><img class="aligncenter wp-image-9039 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/burstpipes20189.png" alt="" width="897" height="474" /></a>\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]\r\n\r\n<a href="https://www.portsmouthwater.co.uk/news/publications/water-resources-planning/">To see the Annual Review, please click here</a>\r\n\r\n&nbsp;', 'Annual Water Supply Review', '', 'inherit', 'closed', 'closed', '', '2333-revision-v1', '', '', '2020-07-17 09:26:04', '2020-07-17 08:26:04', '', 2333, 'https://www.portsmouthwater.co.uk/2020/07/17/2333-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10016, 2, '2020-07-20 11:36:49', '2020-07-20 10:36:49', '', 'PRODUCTION TEAM LEADER_TECHNICAL_EXT_20-07-20', '', 'inherit', 'open', 'closed', '', 'production-team-leader_technical_ext_20-07-20', '', '', '2020-07-20 11:36:49', '2020-07-20 10:36:49', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/PRODUCTION-TEAM-LEADER_TECHNICAL_EXT_20-07-20.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10025, 2, '2020-07-23 10:57:38', '2020-07-23 09:57:38', '', 'PROCUREMENT MANAGER_EXT_22-07-20 (003)', '', 'inherit', 'open', 'closed', '', 'procurement-manager_ext_22-07-20-003', '', '', '2020-07-23 10:57:38', '2020-07-23 09:57:38', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/PROCUREMENT-MANAGER_EXT_22-07-20-003.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10027, 1, '2020-07-24 09:30:17', '2020-07-24 08:30:17', '', 'HELPING HAND_FILLABLE', '', 'inherit', 'open', 'closed', '', 'helping-hand_fillable', '', '', '2020-07-24 09:30:17', '2020-07-24 08:30:17', '', 4698, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/HELPING-HAND_FILLABLE.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10028, 1, '2020-07-24 09:30:45', '2020-07-24 08:30:45', 'If you have difficulties paying, please don\\\'t delay in contacting us.  We can agree a repayment amount that is affordable for you.  To help you calculate a level of repayment that you can realistically afford we have developed a budget planner, which can be downloaded by <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/budget-planner.pdf">clicking here</a>.\r\n\r\nArrangements can be made for payments to be received direct from your benefits or special instalment plans can be set up. Contact us if you would like to discuss these options.  <a href="https://www.portsmouthwater.co.uk/contact-us/">Click here</a> for our contact details.\r\n\r\nWe also have some schemes that may help you clear your debt quicker, or reduce your annual bill amount.  There is more detail about these schemes below.\r\nno-repeat;center top;;\r\nauto\r\n\r\nArrears Assist: If you have arrears on your account of £300.00 or more and have not been making regular payments to your account then it may be possible for you to apply for help under our Arrears Assist Scheme.\r\n\r\nIf you wish to apply for help under this Scheme please print off a copy of the pdf document below and return your completed application form to Portsmouth Water Ltd, PO Box 8, West Street, Havant, PO9 1YY.  If you require help in completing the application form then please contact our Affordability and Debt Team on 0800 4320534 to arrange for a member of the team to meet with you to help you in completing the form.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/04/ARREARS-ASSIST-APPLICATION-FILLABLE-v2.pdf">Arrears Assist Scheme Application Form</a>\r\n\r\nHelping Hand – Social Tariff : Helping hand is a new tariff for customers who have a low income or are in receipt of certain benefits. If your application is successful your water bill will be capped at our minimum charge for the year which is currently £81.14 for the year including standing charge.\r\n\r\nTo qualify for the Social Tariff you must have a household income of less than the Government’s low income threshold, excluding the following benefits:\r\n\r\nChild Tax Credit\r\n\r\nPersonal Independence Payment\r\n\r\nMortgage Interest Relief\r\n\r\nAttendance Allowance\r\n\r\nHousing / Council Tax Benefit\r\n\r\nDisability Living Allowance\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/12/HELPING-HAND.pdf">Click here to download the Helping Hand application form</a>\r\n\r\nWaterSure: WaterSure is a capped tariff for customers who have a water meter and meet the necessary requirements.\r\n\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2016/09/WATERSURE-FLOW.jpg" alt="WATERSURE-FLOW" />\r\n\r\nThe capped charge for the period 1st July 2018 to 30th June 2019 is £102.73\r\n\r\n<a href="/wp-content/uploads/2018/06/WATERSURE-APPLICATION-FORM_FILLABLE.pdf" target="_blank" rel="noopener noreferrer">Click here to download the application form</a>\r\n\r\n&nbsp;\r\n\r\nHave a Water Meter installed: You may be able to reduce your water bills by having a meter installed.  This would mean you pay for the amount of water you use, plus standing charges.  For more information about metering, and whether you would save money please see <a href="https://www.portsmouthwater.co.uk/customer-services/domestic-water-meters/">here</a>\r\n\r\nVulnerable Customers: The Company is committed to helping our customers who are vulnerable either in the long or short term. Our Policy for dealing with customers at times of vulnerability is below. Our Customer Support Advisor, Rachel Dixon, works with local organisations such as Citizen Advice Bureau’s and Housing Associations and through them we promote our services and tariffs to our vulnerable customers.\r\n\r\n[button title=\\" Vulnerability Policy\\" icon=\\"\\" icon_position=\\"\\" link=\\"/wp-content/uploads/2016/09/POLICY-VULNERABILITY.pdf\\" target=\\"_blank\\" color=\\"#0079c2\\" font_color=\\"#fff\\" large=\\"1\\" class=\\"\\" download=\\"\\" onclick=\\"\\"]\r\n\r\naccordion\r\n\r\nOur code of practice explains how we can help and what will happen if you fail to pay\r\n\r\n<a href="/wp-content/uploads/2018/02/COP-DEBT.pdf">Download the Domestic Customer Debt code of practice here</a>\r\n\r\nShould you need help in managing your money and require debt advice, there are a number of organisations who can help you for free.  Links to some organisations are given below:\r\n\r\n<a href="http://www.stepchange.org/">StepChange (CCCS) | Free debt advice | Debt management help</a>\r\n\r\n<a href="https://www.nationaldebtline.org/EW/Pages/default.aspx">National Debtline England &amp; Wales, for FREE CONFIDENTIAL and INDEPENDENT ADVICE call 0808 808 4000</a>\r\n\r\n<a href="http://www.citizensadvice.org.uk/">Citizens Advice - the charity for your community</a>\r\nno-repeat;center top;;\r\nauto', 'Problems Paying?', '', 'inherit', 'closed', 'closed', '', '4698-revision-v1', '', '', '2020-07-24 09:30:45', '2020-07-24 08:30:45', '', 4698, 'https://www.portsmouthwater.co.uk/2020/07/24/4698-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10031, 2, '2020-07-27 13:49:45', '2020-07-27 12:49:45', '', 'CUSTOMER SERVICES ADVISOR_EXT_27-07-20', '', 'inherit', 'open', 'closed', '', 'customer-services-advisor_ext_27-07-20', '', '', '2020-07-27 13:49:45', '2020-07-27 12:49:45', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/CUSTOMER-SERVICES-ADVISOR_EXT_27-07-20.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10036, 2, '2020-07-28 09:55:15', '2020-07-28 08:55:15', '', 'LEAKAGE DETECTION TECHNICIAN_EXT_24-07-20', '', 'inherit', 'open', 'closed', '', 'leakage-detection-technician_ext_24-07-20', '', '', '2020-07-28 09:55:15', '2020-07-28 08:55:15', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/LEAKAGE-DETECTION-TECHNICIAN_EXT_24-07-20.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10038, 2, '2020-07-28 09:56:02', '2020-07-28 08:56:02', '', 'SMART NETWORKS TECHNICIAN_EXT_24-07-20', '', 'inherit', 'open', 'closed', '', 'smart-networks-technician_ext_24-07-20', '', '', '2020-07-28 09:56:02', '2020-07-28 08:56:02', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/SMART-NETWORKS-TECHNICIAN_EXT_24-07-20.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10039, 1, '2020-07-28 13:54:43', '2020-07-28 12:54:43', 'Investigations are underway to learn more about the ground conditions on the Havant Thicket reservoir site and along the proposed route of the pipeline, which will be needed to fill it and draw water off when it’s needed.\r\n\r\nThe investigations will help inform our planning applications for the reservoir and pipeline, which are due to be submitted to Havant Borough Council and East Hampshire District Council in September.\r\n\r\nStarting in July for up to six weeks, specialist contractors will be excavating small areas on the reservoir site, which is located between Staunton Country Park and Havant Thicket woodland, so we can learn more about the ground conditions.\r\n\r\nThe footpaths and public bridleway will remain open during this time with fences around our working areas to protect the contractors and the public. We’d ask everyone to take care in the vicinity of our works and in particular to keep an eye on children and animals. We’ll fully reinstate the ground when the work is completed.\r\n\r\n<strong>Pipeline surveys</strong>\r\n\r\nAt the same time, we’ll be carrying out surveys along the proposed route of the pipeline, which runs from the reservoir site to Bedhampton, to help us confirm the location of existing underground pipes and cables.\r\n\r\nThe contractors GEOTEC are using hand-held or van-mounted radar equipment in the roads<em> </em>and we won’t need to enter any homes to complete our work. We may also need to lift manholes to help with our investigations and, to protect those passing the site, these will be surrounded by temporary barriers.\r\n\r\n<img class="alignnone size-medium wp-image-10044" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/3-Vehicle-Mounted-GPR-300x225.jpeg" alt="" width="300" height="225" /> <img class="alignnone size-medium wp-image-10043" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/2-GPR-300x225.jpg" alt="" width="300" height="225" />\r\n\r\n<em>Examples of the radar equipment to be used for the surveys</em>\r\n\r\nIn August we’ll need to close some of the busier roads overnight so we can carry out our surveys safely as the radar van needs to drive at slow speeds to work effectively. This will include Bedhampton Road, Middle Park Way and Dunsbury Way.\r\n\r\nWe’ll be writing to customers directly impacted by these surveys. We’re sorry for any inconvenience this work may cause and we’d like to thank everyone for your patience.\r\n\r\nWe’ll update this page each week with details on where the contractors are working, road closures and temporary traffic lights.', 'Looking underground to help plan the new reservoir and pipeline', '', 'publish', 'open', 'open', '', 'looking-underground-to-help-plan-the-new-reservoir-and-pipeline', '', '', '2020-07-29 11:45:44', '2020-07-29 10:45:44', '', 0, 'https://www.portsmouthwater.co.uk/?p=10039', 92, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10040, 1, '2020-07-28 13:54:43', '2020-07-28 12:54:43', 'Investigations are underway to learn more about the ground conditions on the Havant Thicket reservoir site and along the proposed route of the pipeline, which will be needed to fill it and draw water off when it’s needed.\r\n\r\nThe investigations will help inform our planning applications for the reservoir and pipeline, which are due to be submitted to Havant Borough Council and East Hampshire District Council in September.\r\n\r\nStarting in July for up to six weeks, specialist contractors will be excavating small areas on the reservoir site, which is located between Staunton Country Park and Havant Thicket woodland, so we can learn more about the ground conditions.\r\n\r\nThe footpaths and public bridleway will remain open during this time with fences around our working areas to protect the contractors and the public. We’d ask everyone to take care in the vicinity of our works and in particular to keep an eye on children and animals. We’ll fully reinstate the ground when the work is completed.\r\n\r\n<strong>Pipeline surveys</strong>\r\n\r\nAt the same time, we’ll be carrying out surveys along the proposed route of the pipeline, which runs from the reservoir site to Bedhampton, to help us confirm the location of existing underground pipes and cables.\r\n\r\nThe contractors GEOTEC are using hand-held or van-mounted radar equipment in the roads <em>[insert pictures] </em>and we won’t need to enter any homes to complete our work. We may also need to lift manholes to help with our investigations and, to protect those passing the site, these will be surrounded by temporary barriers.\r\n\r\nIn August we’ll need to close some of the busier roads overnight so we can carry out our surveys safely as the radar van needs to drive at slow speeds to work effectively. This will include Bedhampton Road, Middle Park Way and Dunsbury Way.\r\n\r\nWe’ll be writing to customers directly impacted by these surveys. We’re sorry for any inconvenience this work may cause and we’d like to thank everyone for your patience.\r\n\r\nWe’ll update this page each week with details on where the contractors are working, road closures and temporary traffic lights.', 'Looking underground to help plan the new reservoir and pipeline', '', 'inherit', 'closed', 'closed', '', '10039-revision-v1', '', '', '2020-07-28 13:54:43', '2020-07-28 12:54:43', '', 10039, 'https://www.portsmouthwater.co.uk/2020/07/28/10039-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10043, 1, '2020-07-29 09:03:16', '2020-07-29 08:03:16', '', '2 - GPR', '', 'inherit', 'open', 'closed', '', '2-gpr', '', '', '2020-07-29 11:42:36', '2020-07-29 10:42:36', '', 9755, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/2-GPR.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (10044, 1, '2020-07-29 09:03:20', '2020-07-29 08:03:20', '', '3 - Vehicle Mounted GPR', '', 'inherit', 'open', 'closed', '', '3-vehicle-mounted-gpr', '', '', '2020-07-29 11:42:33', '2020-07-29 10:42:33', '', 9755, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/3-Vehicle-Mounted-GPR.jpeg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (10045, 1, '2020-07-29 09:35:27', '2020-07-29 08:35:27', 'Investigations are underway to learn more about the ground conditions on the Havant Thicket reservoir site and along the proposed route of the pipeline, which will be needed to fill it and draw water off when it’s needed.\r\n\r\nThe investigations will help inform our planning applications for the reservoir and pipeline, which are due to be submitted to Havant Borough Council and East Hampshire District Council in September.\r\n\r\nStarting in July for up to six weeks, specialist contractors will be excavating small areas on the reservoir site, which is located between Staunton Country Park and Havant Thicket woodland, so we can learn more about the ground conditions.\r\n\r\nThe footpaths and public bridleway will remain open during this time with fences around our working areas to protect the contractors and the public. We’d ask everyone to take care in the vicinity of our works and in particular to keep an eye on children and animals. We’ll fully reinstate the ground when the work is completed.\r\n\r\n<strong>Pipeline surveys</strong>\r\n\r\nAt the same time, we’ll be carrying out surveys along the proposed route of the pipeline, which runs from the reservoir site to Bedhampton, to help us confirm the location of existing underground pipes and cables.\r\n\r\nThe contractors GEOTEC are using hand-held or van-mounted radar equipment in the roads<em> </em>and we won’t need to enter any homes to complete our work. We may also need to lift manholes to help with our investigations and, to protect those passing the site, these will be surrounded by temporary barriers.\r\n\r\n[gallery columns="4" link="none" size="medium" ids="10044,10043"]\r\n\r\nIn August we’ll need to close some of the busier roads overnight so we can carry out our surveys safely as the radar van needs to drive at slow speeds to work effectively. This will include Bedhampton Road, Middle Park Way and Dunsbury Way.\r\n\r\nWe’ll be writing to customers directly impacted by these surveys. We’re sorry for any inconvenience this work may cause and we’d like to thank everyone for your patience.\r\n\r\nWe’ll update this page each week with details on where the contractors are working, road closures and temporary traffic lights.', 'Looking underground to help plan the new reservoir and pipeline', '', 'inherit', 'closed', 'closed', '', '10039-revision-v1', '', '', '2020-07-29 09:35:27', '2020-07-29 08:35:27', '', 10039, 'https://www.portsmouthwater.co.uk/2020/07/29/10039-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10046, 1, '2020-07-29 09:46:47', '2020-07-29 08:46:47', '', 'survey', '', 'inherit', 'open', 'closed', '', 'survey', '', '', '2020-07-29 09:46:47', '2020-07-29 08:46:47', '', 9755, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/survey.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (10047, 1, '2020-07-29 09:47:12', '2020-07-29 08:47:12', '', 'survey', '', 'inherit', 'open', 'closed', '', 'survey-2', '', '', '2020-07-29 09:47:12', '2020-07-29 08:47:12', '', 9755, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/survey.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (10048, 1, '2020-07-29 11:44:39', '2020-07-29 10:44:39', 'Investigations are underway to learn more about the ground conditions on the Havant Thicket reservoir site and along the proposed route of the pipeline, which will be needed to fill it and draw water off when it’s needed.\n\nThe investigations will help inform our planning applications for the reservoir and pipeline, which are due to be submitted to Havant Borough Council and East Hampshire District Council in September.\n\nStarting in July for up to six weeks, specialist contractors will be excavating small areas on the reservoir site, which is located between Staunton Country Park and Havant Thicket woodland, so we can learn more about the ground conditions.\n\nThe footpaths and public bridleway will remain open during this time with fences around our working areas to protect the contractors and the public. We’d ask everyone to take care in the vicinity of our works and in particular to keep an eye on children and animals. We’ll fully reinstate the ground when the work is completed.\n\n<strong>Pipeline surveys</strong>\n\nAt the same time, we’ll be carrying out surveys along the proposed route of the pipeline, which runs from the reservoir site to Bedhampton, to help us confirm the location of existing underground pipes and cables.\n\nThe contractors GEOTEC are using hand-held or van-mounted radar equipment in the roads<em> </em>and we won’t need to enter any homes to complete our work. We may also need to lift manholes to help with our investigations and, to protect those passing the site, these will be surrounded by temporary barriers.\n\nIn August we’ll need to close some of the busier roads overnight so we can carry out our surveys safely as the radar van needs to drive at slow speeds to work effectively. This will include Bedhampton Road, Middle Park Way and Dunsbury Way.\n\nWe’ll be writing to customers directly impacted by these surveys. We’re sorry for any inconvenience this work may cause and we’d like to thank everyone for your patience.\n\nWe’ll update this page each week with details on where the contractors are working, road closures and temporary traffic lights.', 'Looking underground to help plan the new reservoir and pipeline', '', 'inherit', 'closed', 'closed', '', '10039-autosave-v1', '', '', '2020-07-29 11:44:39', '2020-07-29 10:44:39', '', 10039, 'https://www.portsmouthwater.co.uk/2020/07/29/10039-autosave-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10049, 1, '2020-07-29 11:45:12', '2020-07-29 10:45:12', 'Investigations are underway to learn more about the ground conditions on the Havant Thicket reservoir site and along the proposed route of the pipeline, which will be needed to fill it and draw water off when it’s needed.\r\n\r\nThe investigations will help inform our planning applications for the reservoir and pipeline, which are due to be submitted to Havant Borough Council and East Hampshire District Council in September.\r\n\r\nStarting in July for up to six weeks, specialist contractors will be excavating small areas on the reservoir site, which is located between Staunton Country Park and Havant Thicket woodland, so we can learn more about the ground conditions.\r\n\r\nThe footpaths and public bridleway will remain open during this time with fences around our working areas to protect the contractors and the public. We’d ask everyone to take care in the vicinity of our works and in particular to keep an eye on children and animals. We’ll fully reinstate the ground when the work is completed.\r\n\r\n<strong>Pipeline surveys</strong>\r\n\r\nAt the same time, we’ll be carrying out surveys along the proposed route of the pipeline, which runs from the reservoir site to Bedhampton, to help us confirm the location of existing underground pipes and cables.\r\n\r\nThe contractors GEOTEC are using hand-held or van-mounted radar equipment in the roads<em> </em>and we won’t need to enter any homes to complete our work. We may also need to lift manholes to help with our investigations and, to protect those passing the site, these will be surrounded by temporary barriers.\r\n\r\n<img class="alignnone size-medium wp-image-10044" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/3-Vehicle-Mounted-GPR-300x225.jpeg" alt="" width="300" height="225" /> <img class="alignnone size-medium wp-image-10043" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/2-GPR-300x225.jpg" alt="" width="300" height="225" />\r\n\r\nExamples of the radar equipment to be used for the surveys\r\n\r\nIn August we’ll need to close some of the busier roads overnight so we can carry out our surveys safely as the radar van needs to drive at slow speeds to work effectively. This will include Bedhampton Road, Middle Park Way and Dunsbury Way.\r\n\r\nWe’ll be writing to customers directly impacted by these surveys. We’re sorry for any inconvenience this work may cause and we’d like to thank everyone for your patience.\r\n\r\nWe’ll update this page each week with details on where the contractors are working, road closures and temporary traffic lights.', 'Looking underground to help plan the new reservoir and pipeline', '', 'inherit', 'closed', 'closed', '', '10039-revision-v1', '', '', '2020-07-29 11:45:12', '2020-07-29 10:45:12', '', 10039, 'https://www.portsmouthwater.co.uk/2020/07/29/10039-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10050, 1, '2020-07-29 11:45:44', '2020-07-29 10:45:44', 'Investigations are underway to learn more about the ground conditions on the Havant Thicket reservoir site and along the proposed route of the pipeline, which will be needed to fill it and draw water off when it’s needed.\r\n\r\nThe investigations will help inform our planning applications for the reservoir and pipeline, which are due to be submitted to Havant Borough Council and East Hampshire District Council in September.\r\n\r\nStarting in July for up to six weeks, specialist contractors will be excavating small areas on the reservoir site, which is located between Staunton Country Park and Havant Thicket woodland, so we can learn more about the ground conditions.\r\n\r\nThe footpaths and public bridleway will remain open during this time with fences around our working areas to protect the contractors and the public. We’d ask everyone to take care in the vicinity of our works and in particular to keep an eye on children and animals. We’ll fully reinstate the ground when the work is completed.\r\n\r\n<strong>Pipeline surveys</strong>\r\n\r\nAt the same time, we’ll be carrying out surveys along the proposed route of the pipeline, which runs from the reservoir site to Bedhampton, to help us confirm the location of existing underground pipes and cables.\r\n\r\nThe contractors GEOTEC are using hand-held or van-mounted radar equipment in the roads<em> </em>and we won’t need to enter any homes to complete our work. We may also need to lift manholes to help with our investigations and, to protect those passing the site, these will be surrounded by temporary barriers.\r\n\r\n<img class="alignnone size-medium wp-image-10044" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/3-Vehicle-Mounted-GPR-300x225.jpeg" alt="" width="300" height="225" /> <img class="alignnone size-medium wp-image-10043" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/2-GPR-300x225.jpg" alt="" width="300" height="225" />\r\n\r\n<em>Examples of the radar equipment to be used for the surveys</em>\r\n\r\nIn August we’ll need to close some of the busier roads overnight so we can carry out our surveys safely as the radar van needs to drive at slow speeds to work effectively. This will include Bedhampton Road, Middle Park Way and Dunsbury Way.\r\n\r\nWe’ll be writing to customers directly impacted by these surveys. We’re sorry for any inconvenience this work may cause and we’d like to thank everyone for your patience.\r\n\r\nWe’ll update this page each week with details on where the contractors are working, road closures and temporary traffic lights.', 'Looking underground to help plan the new reservoir and pipeline', '', 'inherit', 'closed', 'closed', '', '10039-revision-v1', '', '', '2020-07-29 11:45:44', '2020-07-29 10:45:44', '', 10039, 'https://www.portsmouthwater.co.uk/2020/07/29/10039-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10053, 1, '2020-07-30 09:24:10', '2020-07-30 08:24:10', '', 'compound', '', 'inherit', 'open', 'closed', '', 'compound', '', '', '2020-07-30 09:24:10', '2020-07-30 08:24:10', '', 9755, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/compound.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (10058, 1, '2020-07-31 09:56:35', '2020-07-31 08:56:35', '', 'Governance Report 2020-21', '', 'inherit', 'open', 'closed', '', 'governance-report-2020-21', '', '', '2020-07-31 09:56:35', '2020-07-31 08:56:35', '', 2224, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/Governance-Report-2020-21.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10059, 1, '2022-04-27 12:02:33', '2022-04-27 11:02:33', '<h1>Guaranteed Service Standards</h1>\n<h2>Your Good Service Guarantee</h2>\nWe have a Guaranteed Standards Scheme for our customers which puts in writing the minimum standards we aim to meet. If we fail to meet the standards we will pay you compensation.\n\nDetails of our Guaranteed Standards Scheme are given below.\n\n[accordion title="" open1st="0" openAll="0" style=""]\n\n[accordion_item title="Keeping Appointments"]If we have to visit your home we will make an am or pm appointment (before or after 12pm) on a specific day, or if requested within a period of 2 hours in which the visit will be made. If we cannot keep the appointment we will let you know at least 24 hours in advance; either in writing or by telephone.[/accordion_item]\n\n[accordion_item title="Supply interruptions"]Where a property suffers a supply interruption of more than 12 hours, on more than three occasions in a 12 month period, a payment will be made.[/accordion_item]\n\n[accordion_item title="Restoration of water supplies"]\n\nIf there has been a planned interruption of your water supply for any necessary works, we undertake to restore your supply within the period notified to you. Where the interruption is for more than 4 hours we will notify you at least 48 hours before the supply is interrupted.\n\nIf the interruption of your supply is due to an emergency, eg a broken distribution main and not a trunk main, we will restore the supply within 12 hours, 48 hours for a trunk main.\n\nIf the interruption lasts longer than 24 hours we must provide you with an emergency supply – normally from standpipes or water tankers.\n\nFor customers with special needs, we will provide an emergency supply if the interruption lasts more than 24 hours. For more details see our ‘Services for our Customers with Special Needs’ booklet.\n\nWhere we fail to restore supplies by the notified time a payment will be made. Where your water supply is interrupted you may be entitled to a further £10 for each additional 24 hours during which the supply remains unrestored.[/accordion_item]\n\n[accordion_item title="Minimum pressure standard"]\n\nAs part of our programme for checking leaks we sometimes turn off sections of mains pipe at night in a programmed way to identify the sections leaking. We usually do this between midnight and 5 o’clock in the morning.\n\nThese interruptions usually last less than half an hour. If this is likely to cause you a specific problem please contact our local office. Because the disruption is slight we won’t tell you in advance nor do we regard this as a failure to meet standards.\n\nWe aim to maintain a minimum pressure of water in a communication pipe serving premises supplied 10 metres static head. In the event of pressure falling below 7 metres on two occasions, for more than one hour, within a 28 day period, a payment will be made. This payment will normally be made automatically. However, you will need to claim within 3 months of the payment becoming due, if we could not practicably have identified your property as having suffered from loss of pressure as described above.\n\nIf you feel you have a problem with your pressure please contact our Head Office. We will investigate the matter free of charge and report back to you.[/accordion_item]\n\n[accordion_item title="Responses to enquiries about bills and/or alternative methods of payment"]\n\nIf you write to us with a query about the correctness of your account we will answer the query within 10 working days of receiving your letter.\n\nIf you write to ask us to change the way you pay your bill and we find we cannot make the change we will let you know within 5 working days from the date we receive your letter.\n\nYou are welcome to telephone with queries about bills and payment methods. Most queries can be answered immediately. Where this is not the case we will advise you when your query will be resolved. Please note, Guaranteed Standards payments do not apply to telephone queries.[/accordion_item]\n\n[/accordion]\n\n&nbsp;\n<h2>Code of Practice</h2>\nOur Code of Practice informs you of the main services we provide, our commitment to our domestic customers and tells you where and how to get advice and help.\n\n<a href="https://www.portsmouthwater.co.uk/customer-services/customer-information/">Our Code of Practice is available here</a>', 'Service Standards', '', 'inherit', 'closed', 'closed', '', '1911-autosave-v1', '', '', '2022-04-27 12:02:33', '2022-04-27 11:02:33', '', 1911, 'https://www.portsmouthwater.co.uk/2020/07/31/1911-autosave-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10060, 1, '2020-07-31 10:04:50', '2020-07-31 09:04:50', '', 'COP CUSTOMER_JULY 2020', '', 'inherit', 'open', 'closed', '', 'cop-customer_july-2020', '', '', '2020-07-31 10:04:50', '2020-07-31 09:04:50', '', 1911, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/COP-CUSTOMER_JULY-2020.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10064, 1, '2020-07-31 15:35:29', '2020-07-31 14:35:29', '', 'Code of Practice', '', 'inherit', 'open', 'closed', '', 'cop-customer_july-2020-2', '', '', '2020-07-31 15:37:17', '2020-07-31 14:37:17', '', 1911, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/COP-CUSTOMER_JULY-2020-1.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10077, 1, '2020-08-05 13:45:58', '2020-08-05 12:45:58', '', 'COP CUSTOMER_JULY 2020', '', 'inherit', 'open', 'closed', '', 'cop-customer_july-2020-3', '', '', '2020-08-05 13:45:58', '2020-08-05 12:45:58', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/08/COP-CUSTOMER_JULY-2020.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10080, 1, '2020-08-05 17:01:43', '2020-08-05 16:01:43', '<strong><u>Require Debt Advice?</u></strong>\r\n\r\nShould you need help in managing your money and require debt advice, there are a number of organisations who can help you for free.  Links to some organisations are given below:\r\n\r\n<a href="http://www.stepchange.org/">StepChange (CCCS) | Free debt advice | Debt management help</a>\r\n\r\n<a href="https://www.nationaldebtline.org/EW/Pages/default.aspx">National Debtline England &amp; Wales, for FREE CONFIDENTIAL and INDEPENDENT ADVICE call 0808 808 4000</a>\r\n\r\n<a href="http://www.citizensadvice.org.uk/">Citizens Advice - the charity for your community</a>\r\n\r\n<strong><u>Code of Practice for Customers in Debt</u></strong>\r\n\r\nOur code of practice explains how we can help and what will happen if you fail to pay\r\n\r\nOur Code of Practice for Customer in Debt is available here (here link to <a href="https://www.portsmouthwater.co.uk/customer-services/customer-information/">https://www.portsmouthwater.co.uk/customer-services/customer-information/</a>)', 'Problems Paying?', '', 'inherit', 'closed', 'closed', '', '4698-revision-v1', '', '', '2020-08-05 17:01:43', '2020-08-05 16:01:43', '', 4698, 'https://www.portsmouthwater.co.uk/2020/08/05/4698-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10081, 1, '2020-08-05 17:01:52', '2020-08-05 16:01:52', '', 'Problems Paying?', '', 'inherit', 'closed', 'closed', '', '4698-revision-v1', '', '', '2020-08-05 17:01:52', '2020-08-05 16:01:52', '', 4698, 'https://www.portsmouthwater.co.uk/2020/08/05/4698-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10082, 1, '2020-08-05 17:08:44', '2020-08-05 16:08:44', '', 'Statement of any significant changes to 2021', '', 'inherit', 'open', 'closed', '', 'statement-of-any-significant-changes-to-2021', '', '', '2020-08-05 17:08:44', '2020-08-05 16:08:44', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/08/Statement-of-any-significant-changes-to-2021.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10083, 1, '2020-08-05 17:34:24', '2020-08-05 16:34:24', '', 'COP DEBT', '', 'inherit', 'open', 'closed', '', 'cop-debt-3', '', '', '2020-08-05 17:34:24', '2020-08-05 16:34:24', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/08/COP-DEBT.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10093, 1, '2020-08-11 09:31:31', '2020-08-11 08:31:31', '<h1>Guaranteed Service Standards</h1>\r\n<h2>Your Good Service Guarantee</h2>\r\nWe have a Guaranteed Standards Scheme for our customers which puts in writing the minimum standards we aim to meet. If we fail to meet the standards we will pay you compensation.\r\n\r\nDetails of our Guaranteed Standards Scheme are given below.\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="Keeping Appointments"]If we have to visit your home we will make an am or pm appointment (before or after 12pm) on a specific day, or if requested within a period of 2 hours in which the visit will be made. If we cannot keep the appointment we will let you know at least 24 hours in advance; either in writing or by telephone.[/accordion_item]\r\n\r\n[accordion_item title="Supply interruptions"]Where a property suffers a supply interruption of more than 12 hours, on more than three occasions in a 12 month period, a payment will be made.[/accordion_item]\r\n\r\n[accordion_item title="Restoration of water supplies"]\r\n\r\nIf there has been a planned interruption of your water supply for any necessary works, we undertake to restore your supply within the period notified to you. Where the interruption is for more than 4 hours we will notify you at least 48 hours before the supply is interrupted.\r\n\r\nIf the interruption of your supply is due to an emergency, eg a broken distribution main and not a trunk main, we will restore the supply within 12 hours, 48 hours for a trunk main.\r\n\r\nIf the interruption lasts longer than 24 hours we must provide you with an emergency supply – normally from standpipes or water tankers.\r\n\r\nFor customers with special needs, we will provide an emergency supply if the interruption lasts more than 24 hours. For more details see our ‘Services for our Customers with Special Needs’ booklet.\r\n\r\nWhere we fail to restore supplies by the notified time a payment will be made. Where your water supply is interrupted you may be entitled to a further £10 for each additional 24 hours during which the supply remains unrestored.[/accordion_item]\r\n\r\n[accordion_item title="Minimum pressure standard"]\r\n\r\nAs part of our programme for checking leaks we sometimes turn off sections of mains pipe at night in a programmed way to identify the sections leaking. We usually do this between midnight and 5 o’clock in the morning.\r\n\r\nThese interruptions usually last less than half an hour. If this is likely to cause you a specific problem please contact our local office. Because the disruption is slight we won’t tell you in advance nor do we regard this as a failure to meet standards.\r\n\r\nWe aim to maintain a minimum pressure of water in a communication pipe serving premises supplied 10 metres static head. In the event of pressure falling below 7 metres on two occasions, for more than one hour, within a 28 day period, a payment will be made. This payment will normally be made automatically. However, you will need to claim within 3 months of the payment becoming due, if we could not practicably have identified your property as having suffered from loss of pressure as described above.\r\n\r\nIf you feel you have a problem with your pressure please contact our Head Office. We will investigate the matter free of charge and report back to you.[/accordion_item]\r\n\r\n[accordion_item title="Responses to enquiries about bills and/or alternative methods of payment"]\r\n\r\nIf you write to us with a query about the correctness of your account we will answer the query within 10 working days of receiving your letter.\r\n\r\nIf you write to ask us to change the way you pay your bill and we find we cannot make the change we will let you know within 5 working days from the date we receive your letter.\r\n\r\nYou are welcome to telephone with queries about bills and payment methods. Most queries can be answered immediately. Where this is not the case we will advise you when your query will be resolved. Please note, Guaranteed Standards payments do not apply to telephone queries.[/accordion_item]\r\n\r\n[accordion_item title="Complaints about our Service"]\r\n\r\nYou can make a complaint about our work or service s over the phone or in writing.  You can find our contact details <a href="/contact-us">here</a>\r\n\r\nIf you contact us by telephone, we will do our best to resolve your complaint during the call.  If you write to us or send an email, we promise to reply to your complaint within 10 working days from the date we receive your correspondence.\r\n\r\nTo view our Guide to Portsmouth Water\'s Complaint Procedure, <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/05/COMPLAINTS-PROCEDURE_MAY-2020.pdf">click here</a>.\r\n\r\nFor more information on complaints and other areas of our performance please visit Discover Water at <a href="https://discoverwater.co.uk/">https://discoverwater.co.uk</a>\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]\r\n\r\n&nbsp;\r\n<h2>Code of Practice</h2>\r\nOur Code of Practice informs you of the main services we provide, our commitment to our domestic customers and tells you where and how to get advice and help.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/customer-services/customer-information/">Our Code of Practice is available here</a>', 'Service Standards', '', 'inherit', 'closed', 'closed', '', '1911-revision-v1', '', '', '2020-08-11 09:31:31', '2020-08-11 08:31:31', '', 1911, 'https://www.portsmouthwater.co.uk/2020/08/11/1911-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10094, 1, '2020-08-11 09:38:11', '2020-08-11 08:38:11', '', 'To view our Code of Practice for Domestic Customers click here', '', 'inherit', 'open', 'closed', '', 'cop-customer_august-2020', '', '', '2020-08-11 09:38:17', '2020-08-11 08:38:17', '', 1824, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/08/COP-CUSTOMER_AUGUST-2020.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10095, 1, '2020-08-11 09:39:00', '2020-08-11 08:39:00', '<h4>In this section you will find information on water meters, the Company\'s Code of Practice, Southern Water and the Company\'s policy regarding empty properties.</h4>\r\nClick on a title below to read more information on each section\r\n\r\nauto\r\n\r\n<img src="/wp-content/uploads/2015/02/Customer-Services-Team.jpg" alt="" />\r\n\r\nFresh and Waste Water:\r\n<h4>Southern Water</h4>\r\nPortsmouth Water provides your drinking water and normally Southern Water charge for your waste water.\r\n\r\nYou will be billed separately for sewerage by your waste water provider, normally Southern Water Services Limited. Queries and complaints concerning sewerage services should also be addressed to your provider.\r\n\r\nSouthern Water is an entirely separate Company to Portsmouth Water and can be contacted on 0845 2720845.\r\n\r\nFor further information on Southern Water\'s services please click here to visit their website <a href="http://www.southernwater.co.uk" target="_blank" rel="noopener noreferrer">www.southernwater.co.uk</a>\r\n<h4>Albion Water</h4>\r\nAlbion Water provides sewerage services for some customers in Knowle Village, Fareham.\r\n\r\nAlbion Water can be contacted on 0845 604 2355 or via email at <a href="customerservices@albionwater.co.uk ">customerservices@albionwater.co.uk</a>\r\n\r\nChanging to a Water Meter: Most household customers can have a water meter fitted free, subject to a satisfactory survey. Within the first 24 months customers do have the option of changing their charges back to the previous method if a customer is no longer happy to be supplied via a meter or no cost savings have been made.\r\n\r\n<a href="/wp-content/uploads/2015/02/DF2F861D-FFC4-48A5-96E7-13B3D7779D1B.pdf" target="_blank" rel="noopener noreferrer">To view information on \'Changing to a Water Meter\' click here</a>\r\n\r\nCompulsory Metering:\r\n\r\nSome types of apparatus use large quantities of water, for example a sprinkler can use as much water in one hour as a family of four uses for domestic purposes in two days. There is concern about how much water is taken from underground sources and rivers, and compulsory meters can help us to preserve the balance between the growing demand for water and the environment.\r\n\r\nWe view the efficient use of water as a partnership between ourselves and our customers and so we have decided upon a policy of metering in the following circumstances.\r\n<ul>\r\n 	<li>Where garden watering is undertaken other than by hand.</li>\r\n 	<li>Where the property has an automatically replenished swimming pool.</li>\r\n 	<li>For a double bath - that is a bath with a capacity of over 230 litres/50 gallons.</li>\r\n 	<li>Where a Reverse Osmosis type water softener system is fitted.</li>\r\n 	<li>For a power shower (Pumped and Multihead variety).</li>\r\n</ul>\r\nMeters are installed free for domestic customers, subject to a satisfactory survey. <a href="/customer-services/domestic-water-meters/application/">Please click here to complete a Water Meter Application</a>.\r\n\r\nCode of Practice and Procedures for Leakage on Measured Domestic Supplies: To view our Code of Practice for Leakage regarding metered domestic supplies, <a href="/wp-content/uploads/2017/11/COP-LEAKAGE.pdf" target="_blank" rel="noopener noreferrer">click here.</a>\r\n\r\nEmpty Properties: Where single premises are unoccupied for more than six months and you request in advance that the supply be turned off at the Company\'s controlling stop valve (if available), no further Water Supply charge will be made until the supply is reconnected for which there is no charge.\r\n\r\nCode of Practice for Domestic Customers:\r\n\r\nThis Code of Practice informs you of the main services we provide, our commitment to our domestic customers and tells you where and how to get advice and help. This code makes up a suite of codes comprising of Customer, Leakage and Debt Recovery codes, all of which are approved and regularly reviewed by Ofwat.\r\n\r\n<a href="/wp-content/uploads/2018/02/COP-CUSTOMER.pdf" target="_blank" rel="noopener noreferrer">To download our Code of Practice click here.</a>\r\n\r\naccordion\r\n\r\n&nbsp;', 'Customer Information', '', 'inherit', 'closed', 'closed', '', '1824-revision-v1', '', '', '2020-08-11 09:39:00', '2020-08-11 08:39:00', '', 1824, 'https://www.portsmouthwater.co.uk/2020/08/11/1824-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10096, 1, '2020-08-11 10:31:59', '2020-08-11 09:31:59', '<h1>Guaranteed Service Standards</h1>\r\n<h2>Your Good Service Guarantee</h2>\r\nWe have a Guaranteed Standards Scheme for our customers which puts in writing the minimum standards we aim to meet. If we fail to meet the standards we will pay you compensation.\r\n\r\nDetails of our Guaranteed Standards Scheme are given below.\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="Keeping Appointments"]If we have to visit your home we will make an am or pm appointment (before or after 12pm) on a specific day, or if requested within a period of 2 hours in which the visit will be made. If we cannot keep the appointment we will let you know at least 24 hours in advance; either in writing or by telephone.[/accordion_item]\r\n\r\n[accordion_item title="Supply interruptions"]Where a property suffers a supply interruption of more than 12 hours, on more than three occasions in a 12 month period, a payment will be made.[/accordion_item]\r\n\r\n[accordion_item title="Restoration of water supplies"]\r\n\r\nIf there has been a planned interruption of your water supply for any necessary works, we undertake to restore your supply within the period notified to you. Where the interruption is for more than 4 hours we will notify you at least 48 hours before the supply is interrupted.\r\n\r\nIf the interruption of your supply is due to an emergency, eg a broken distribution main and not a trunk main, we will restore the supply within 12 hours, 48 hours for a trunk main.\r\n\r\nIf the interruption lasts longer than 24 hours we must provide you with an emergency supply – normally from standpipes or water tankers.\r\n\r\nFor customers with special needs, we will provide an emergency supply if the interruption lasts more than 24 hours. For more details see our ‘Services for our Customers with Special Needs’ booklet.\r\n\r\nWhere we fail to restore supplies by the notified time a payment will be made. Where your water supply is interrupted you may be entitled to a further £10 for each additional 24 hours during which the supply remains unrestored.[/accordion_item]\r\n\r\n[accordion_item title="Minimum pressure standard"]\r\n\r\nAs part of our programme for checking leaks we sometimes turn off sections of mains pipe at night in a programmed way to identify the sections leaking. We usually do this between midnight and 5 o’clock in the morning.\r\n\r\nThese interruptions usually last less than half an hour. If this is likely to cause you a specific problem please contact our local office. Because the disruption is slight we won’t tell you in advance nor do we regard this as a failure to meet standards.\r\n\r\nWe aim to maintain a minimum pressure of water in a communication pipe serving premises supplied 10 metres static head. In the event of pressure falling below 7 metres on two occasions, for more than one hour, within a 28 day period, a payment will be made. This payment will normally be made automatically. However, you will need to claim within 3 months of the payment becoming due, if we could not practicably have identified your property as having suffered from loss of pressure as described above.\r\n\r\nIf you feel you have a problem with your pressure please contact our Head Office. We will investigate the matter free of charge and report back to you.[/accordion_item]\r\n\r\n[accordion_item title="Responses to enquiries about bills and/or alternative methods of payment"]\r\n\r\nIf you write to us with a query about the correctness of your account we will answer the query within 10 working days of receiving your letter.\r\n\r\nIf you write to ask us to change the way you pay your bill and we find we cannot make the change we will let you know within 5 working days from the date we receive your letter.\r\n\r\nYou are welcome to telephone with queries about bills and payment methods. Most queries can be answered immediately. Where this is not the case we will advise you when your query will be resolved. Please note, Guaranteed Standards payments do not apply to telephone queries.[/accordion_item]\r\n\r\n[accordion_item title="Complaints about our Service"]\r\n\r\nYou can make a complaint about our work or service over the phone or in writing.  You can find our contact details <a href="/contact-us">here</a>\r\n\r\nIf you contact us by telephone, we will do our best to resolve your complaint during the call.  If you write to us or send an email, we promise to reply to your complaint within 10 working days from the date we receive your correspondence.\r\n\r\nTo view our Guide to Portsmouth Water\'s Complaint Procedure, <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/05/COMPLAINTS-PROCEDURE_MAY-2020.pdf">click here</a>.\r\n\r\nFor more information on complaints and other areas of our performance please visit Discover Water at <a href="https://discoverwater.co.uk/">https://discoverwater.co.uk</a>\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]\r\n\r\n&nbsp;\r\n<h2>Code of Practice</h2>\r\nOur Code of Practice informs you of the main services we provide, our commitment to our domestic customers and tells you where and how to get advice and help.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/customer-services/customer-information/">Our Code of Practice is available here</a>', 'Service Standards', '', 'inherit', 'closed', 'closed', '', '1911-revision-v1', '', '', '2020-08-11 10:31:59', '2020-08-11 09:31:59', '', 1911, 'https://www.portsmouthwater.co.uk/2020/08/11/1911-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10097, 1, '2020-08-11 11:19:22', '2020-08-11 10:19:22', '<h1>Record Breaking Water Use</h1>\r\nPortsmouth water are asking everyone to keep water for essential use only for the duration of the this heatwave.\r\n\r\nThe current heatwave we are experiencing, combined with the Covid restrictions and people taking ‘staycations’, is resulting in a record breaking demand for water this week.\r\n\r\nThis demand is putting strain the system and threatens to leave some customers without water as pipes reach capacity and cannot physically allow enough water through them fast enough for everyone’s use.  So we are asking everyone to show some restraint and only to use water for essential purposes for the next few days, to ensure there is enough water to go around. We would ask people to put away their hosepipes and garden sprinklers and allow their grass to turn gold and their car to gather dust – for a couple of days, just until the heatwave has passed.\r\n\r\nWe are continuing to produce water 24/7 and our technicians are working around the clock to ensure houses and businesses have the essential water they need for cooking, cleaning and washing. With your help we can make sure everyone gets the water they need.', 'Record Breaking Water Use', '', 'publish', 'open', 'open', '', 'record-breaking-water-use', '', '', '2020-08-11 11:19:22', '2020-08-11 10:19:22', '', 0, 'https://www.portsmouthwater.co.uk/?p=10097', 91, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10098, 1, '2020-08-11 11:19:22', '2020-08-11 10:19:22', '<h1>Record Breaking Water Use</h1>\r\nPortsmouth water are asking everyone to keep water for essential use only for the duration of the this heatwave.\r\n\r\nThe current heatwave we are experiencing, combined with the Covid restrictions and people taking ‘staycations’, is resulting in a record breaking demand for water this week.\r\n\r\nThis demand is putting strain the system and threatens to leave some customers without water as pipes reach capacity and cannot physically allow enough water through them fast enough for everyone’s use.  So we are asking everyone to show some restraint and only to use water for essential purposes for the next few days, to ensure there is enough water to go around. We would ask people to put away their hosepipes and garden sprinklers and allow their grass to turn gold and their car to gather dust – for a couple of days, just until the heatwave has passed.\r\n\r\nWe are continuing to produce water 24/7 and our technicians are working around the clock to ensure houses and businesses have the essential water they need for cooking, cleaning and washing. With your help we can make sure everyone gets the water they need.', 'Record Breaking Water Use', '', 'inherit', 'closed', 'closed', '', '10097-revision-v1', '', '', '2020-08-11 11:19:22', '2020-08-11 10:19:22', '', 10097, 'https://www.portsmouthwater.co.uk/2020/08/11/10097-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10107, 1, '2020-08-14 10:17:53', '2020-08-14 09:17:53', '', 'ODI Report 2020', '', 'inherit', 'open', 'closed', '', 'odi-performance-report-2019-20-3', '', '', '2020-08-14 10:18:14', '2020-08-14 09:18:14', '', 4523, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/08/ODI-PERFORMANCE-REPORT-2019-20.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10108, 1, '2020-08-14 10:18:17', '2020-08-14 09:18:17', 'Portsmouth Water Limited, a supplier of water to Hampshire and West Sussex, publishes its Outcome Delivery Incentives report each year\r\n<h2>Outcome Delivery Incentives Reports</h2>\r\nClick the links below to view the annual reports,\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/08/ODI-PERFORMANCE-REPORT-2019-20.pdf">ODI Report 2020</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/07/Portsmouth-Water-ODI-Report-July-2019.pdf" target="_blank" rel="noopener noreferrer">ODI Report 2019</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/07/ODI-Report-2018-FINAL.pdf">ODI Report 2018</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2016/07/ODI-Report-2017-FINAL.pdf" target="_blank" rel="noopener noreferrer">ODI Report 2017</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2016/07/ODI-Report-2016.pdf" target="_blank" rel="noopener noreferrer">ODI report 2016</a>', 'Outcome Delivery Incentives Reports', '', 'inherit', 'closed', 'closed', '', '4523-revision-v1', '', '', '2020-08-14 10:18:17', '2020-08-14 09:18:17', '', 4523, 'https://www.portsmouthwater.co.uk/2020/08/14/4523-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10117, 2, '2020-08-18 10:27:45', '2020-08-18 09:27:45', '', 'QUANTITY SURVEYOR_EXT_17-08-20 (003)', '', 'inherit', 'open', 'closed', '', 'quantity-surveyor_ext_17-08-20-003', '', '', '2020-08-18 10:27:45', '2020-08-18 09:27:45', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/08/QUANTITY-SURVEYOR_EXT_17-08-20-003.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10125, 2, '2020-08-19 14:40:05', '2020-08-19 13:40:05', '', 'ME TECHNICIAN_EXT_17-04-20', '', 'inherit', 'open', 'closed', '', 'me-technician_ext_17-04-20-2', '', '', '2020-08-19 14:40:05', '2020-08-19 13:40:05', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/08/ME-TECHNICIAN_EXT_17-04-20.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10127, 2, '2020-08-19 14:41:01', '2020-08-19 13:41:01', '', 'CAPITAL INVESTMENT CIVIL PROJECT ENGINEER_EXT_18-08-20', '', 'inherit', 'open', 'closed', '', 'capital-investment-civil-project-engineer_ext_18-08-20', '', '', '2020-08-19 14:41:01', '2020-08-19 13:41:01', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/08/CAPITAL-INVESTMENT-CIVIL-PROJECT-ENGINEER_EXT_18-08-20.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10129, 2, '2020-08-19 14:41:48', '2020-08-19 13:41:48', '', 'CAPITAL INVESTMENT ECIA OR MECHANICAL PROJECT ENGINEER_EXT_18-08-20', '', 'inherit', 'open', 'closed', '', 'capital-investment-ecia-or-mechanical-project-engineer_ext_18-08-20', '', '', '2020-08-19 14:41:48', '2020-08-19 13:41:48', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/08/CAPITAL-INVESTMENT-ECIA-OR-MECHANICAL-PROJECT-ENGINEER_EXT_18-08-20.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10131, 2, '2020-08-20 10:01:18', '2020-08-20 09:01:18', '', 'CAPITAL INVESTMENT ECIA OR MECHANICAL PROJECT ENGINEER_EXT_18-08-20', '', 'inherit', 'open', 'closed', '', 'capital-investment-ecia-or-mechanical-project-engineer_ext_18-08-20-2', '', '', '2020-08-20 10:01:18', '2020-08-20 09:01:18', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/08/CAPITAL-INVESTMENT-ECIA-OR-MECHANICAL-PROJECT-ENGINEER_EXT_18-08-20-1.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10135, 2, '2020-08-20 15:43:59', '2020-08-20 14:43:59', '', 'PRODUCTION PLANNING AND DISPATCH_OPERATIONAL_EXT_20-08-20', '', 'inherit', 'open', 'closed', '', 'production-planning-and-dispatch_operational_ext_20-08-20', '', '', '2020-08-20 15:43:59', '2020-08-20 14:43:59', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/08/PRODUCTION-PLANNING-AND-DISPATCH_OPERATIONAL_EXT_20-08-20.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10137, 1, '2020-08-20 16:44:38', '2020-08-20 15:44:38', 'Our surveys of the proposed pipeline route are progressing well. The team from GEOTECH have been learning more about what’s underground and you may have noticed them walking along footpaths using specialist radar equipment and lifting manholes. We’re particularly looking for pipes and cables.\r\n\r\nWe also need to find out what’s under the road, and to do this we’ll be using the van-mounted radar and lifting manholes within the carriageway.\r\n\r\nTo protect those working and minimise the impact on traffic on the busier roads, we’ll have temporary traffic lights on the roads listed below from 9pm until the following morning on the dates shown. We’ll make sure they are removed before the morning rush hour:\r\n<ul>\r\n 	<li><strong>24 August</strong>: <strong>Bedhampton Road</strong>, between <strong>North Street</strong> and <strong>Brunswick Gardens</strong></li>\r\n 	<li><strong>25 and 26 August</strong>: <strong>Dunsbury Way</strong> between the junctions with <strong>High Lawn Way</strong> and <strong>Ellisfield Road</strong>, the road will be open as usual during the daytime. <strong>The parking spaces on both sides of Dunsbury Way between High Lawn Way and Ellisfield Road will be suspended during our working hours.</strong></li>\r\n 	<li><strong>27 August</strong>: at the junction of <strong>High Lawn Way</strong> and <strong>Middle Park Way</strong></li>\r\n</ul>\r\n&nbsp;\r\n\r\nYou may also notice some traffic cones in the roads close to our working areas, these are to make sure there is space for vehicles to safely pass and we would ask that you do not park in these areas.\r\n\r\nWe’re sorry about any inconvenience this may cause and we’ll be doing everything we can to keep noise to a minimum. We’ll be contacting customers in the surrounding area with information, and you can find answers to commonly asked questions <a href="https://www.portsmouthwater.co.uk/new-reservoir/planning-and-construction/#pipelineroute"><strong>here.</strong></a>\r\n\r\nYou may have also noticed some markings on the footpaths and roads, this paint is environmentally friendly and biodegradable. Once GEOTEC have completed their investigations, these markings will be removed.\r\n\r\nThank you for your patience and understanding.', 'Surveys for the new reservoir pipeline: details of temporary traffic lights 24 – 28 August', '', 'publish', 'open', 'open', '', 'surveys-for-the-new-reservoir-pipeline-details-of-temporary-traffic-lights-24-28-august', '', '', '2020-08-20 16:44:38', '2020-08-20 15:44:38', '', 0, 'https://www.portsmouthwater.co.uk/?p=10137', 90, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10138, 1, '2020-08-20 16:44:38', '2020-08-20 15:44:38', 'Our surveys of the proposed pipeline route are progressing well. The team from GEOTECH have been learning more about what’s underground and you may have noticed them walking along footpaths using specialist radar equipment and lifting manholes. We’re particularly looking for pipes and cables.\r\n\r\nWe also need to find out what’s under the road, and to do this we’ll be using the van-mounted radar and lifting manholes within the carriageway.\r\n\r\nTo protect those working and minimise the impact on traffic on the busier roads, we’ll have temporary traffic lights on the roads listed below from 9pm until the following morning on the dates shown. We’ll make sure they are removed before the morning rush hour:\r\n<ul>\r\n 	<li><strong>24 August</strong>: <strong>Bedhampton Road</strong>, between <strong>North Street</strong> and <strong>Brunswick Gardens</strong></li>\r\n 	<li><strong>25 and 26 August</strong>: <strong>Dunsbury Way</strong> between the junctions with <strong>High Lawn Way</strong> and <strong>Ellisfield Road</strong>, the road will be open as usual during the daytime. <strong>The parking spaces on both sides of Dunsbury Way between High Lawn Way and Ellisfield Road will be suspended during our working hours.</strong></li>\r\n 	<li><strong>27 August</strong>: at the junction of <strong>High Lawn Way</strong> and <strong>Middle Park Way</strong></li>\r\n</ul>\r\n&nbsp;\r\n\r\nYou may also notice some traffic cones in the roads close to our working areas, these are to make sure there is space for vehicles to safely pass and we would ask that you do not park in these areas.\r\n\r\nWe’re sorry about any inconvenience this may cause and we’ll be doing everything we can to keep noise to a minimum. We’ll be contacting customers in the surrounding area with information, and you can find answers to commonly asked questions <a href="https://www.portsmouthwater.co.uk/new-reservoir/planning-and-construction/#pipelineroute"><strong>here.</strong></a>\r\n\r\nYou may have also noticed some markings on the footpaths and roads, this paint is environmentally friendly and biodegradable. Once GEOTEC have completed their investigations, these markings will be removed.\r\n\r\nThank you for your patience and understanding.', 'Surveys for the new reservoir pipeline: details of temporary traffic lights 24 – 28 August', '', 'inherit', 'closed', 'closed', '', '10137-revision-v1', '', '', '2020-08-20 16:44:38', '2020-08-20 15:44:38', '', 10137, 'https://www.portsmouthwater.co.uk/2020/08/20/10137-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10139, 1, '2020-08-20 16:46:39', '2020-08-20 15:46:39', 'We’ve been busy carrying out surveys along the route of the proposed pipeline to find out more about what’s underground. The team from GEOTECH are using specialist equipment and lifting manholes to look for pipes and cables.\r\n\r\nWe also need to find out what’s under the road and to do this we’ll be using van-mounted radar equipment and lifting manholes within the carriageway. The van will need to make several journeys along each section of road to complete the survey, and to prevent any delays, we request that vehicles are moved from the areas and adjacent parking spaces listed below on <strong>1 and 2 September</strong>, between <strong>9am and 5pm; </strong>access to driveways will be maintained at all times. Vehicles can be parked on these roads overnight, but we ask that they are moved by 9am each morning.\r\n<ul>\r\n<li>69 – 135 Barncroft Way</li>\r\n<li>19 – 46 Bedhampton Road</li>\r\n<li>29 – 42 Botley Drive</li>\r\n<li>1 – 7 Brunswick Gardens</li>\r\n<li>1 – 10 Chadswell Meadow</li>\r\n<li>35 – 45 and 202 – 216 Dunsbury Way</li>\r\n<li>16 – 67 Ellisfield Road</li>\r\n<li>1 – 10 Ewhurst Close</li>\r\n<li>1 – 40 Fraser Road</li>\r\n<li>1 – 223 High Lawn Way</li>\r\n<li>1 – 40 Highclere Avenue</li>\r\n<li>Middle Park Way</li>\r\n<li>1 – 15 North Street</li>\r\n<li>76 – 80 and 211 – 215 Purbook Way</li>\r\n<li>15 – 17 Riders Lane</li>\r\n</ul>\r\nWe’re sorry about any inconvenience this may cause, and we’d like to thank you in advance for your patience and understanding. If you are planning to move house, have a large delivery or require specific access for any reason during this time, please contact us between 8.30am and 4.30pm on 023 9249 988 and we’ll put you in touch with the team.\r\n\r\nWe’ll be contacting customers in the surrounding area with information, and you can find answers to commonly asked questions <a href="https://www.portsmouthwater.co.uk/new-reservoir/planning-and-construction/#pipelineroute"><strong>here</strong></a>.\r\n\r\nYou may have also noticed some markings on the footpaths and roads, this paint is environmentally friendly and biodegradable. Once GEOTEC have completed their investigations, these markings will be removed.\r\n\r\nThank you for your patience and understanding.', 'Surveys for the new reservoir pipeline: request to move vehicles 1 – 2 September', '', 'publish', 'open', 'open', '', 'surveys-for-the-new-reservoir-pipeline-request-to-move-vehicles-1-2-september', '', '', '2020-08-28 15:23:33', '2020-08-28 14:23:33', '', 0, 'https://www.portsmouthwater.co.uk/?p=10139', 89, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10140, 1, '2020-08-20 16:46:39', '2020-08-20 15:46:39', 'We’ve been busy carrying out surveys along the route of the proposed pipeline to find out more about what’s underground. The team from GEOTECH are using specialist equipment and lifting manholes to look for pipes and cables.\r\n\r\nWe also need to find out what’s under the road and to do this we’ll be using van-mounted radar equipment and lifting manholes within the carriageway. The van will need to make several journeys along each section of road to complete the survey, and to prevent any delays, we request that vehicles are moved from the areas and adjacent parking spaces listed below on <strong>1 and 2 September</strong>, between <strong>9am and 5pm; </strong>access to driveways will be maintained at all times. Vehicles can be parked on these roads overnight, but we ask that they are moved by 9am each morning.\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td>69 – 135 Barncroft Way\r\n\r\n19 – 46 Bedhampton Road\r\n\r\n29 – 42 Botley Drive\r\n\r\n1 – 7 Brunswick Gardens\r\n\r\n1 – 10 Chadswell Meadow</td>\r\n<td>35 – 45 and 202 – 216 Dunsbury Way\r\n\r\n16 – 67 Ellisfield Road\r\n\r\n1 – 10 Ewhurst Close\r\n\r\n1 – 40 Fraser Road\r\n\r\n1 – 223 High Lawn Way</td>\r\n<td>1 – 40 Highclere Avenue\r\n\r\nMiddle Park Way\r\n\r\n1 – 15 North Street\r\n\r\n76 – 80 and 211 – 215 Purbook Way\r\n\r\n15 – 17 Riders Lane</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\nWe’re sorry about any inconvenience this may cause, and we’d like to thank you in advance for your patience and understanding. If you are planning to move house, have a large delivery or require specific access for any reason during this time, please contact us between 8.30am and 4.30pm on 023 9249 988 and we’ll put you in touch with the team.\r\n\r\nWe’ll be contacting customers in the surrounding area with information, and you can find answers to commonly asked questions <a href="https://www.portsmouthwater.co.uk/new-reservoir/planning-and-construction/#pipelineroute"><strong>here</strong></a>.\r\n\r\nYou may have also noticed some markings on the footpaths and roads, this paint is environmentally friendly and biodegradable. Once GEOTEC have completed their investigations, these markings will be removed.\r\n\r\nThank you for your patience and understanding.', 'Surveys for the new reservoir pipeline: request to move vehicles 1 – 2 September', '', 'inherit', 'closed', 'closed', '', '10139-revision-v1', '', '', '2020-08-20 16:46:39', '2020-08-20 15:46:39', '', 10139, 'https://www.portsmouthwater.co.uk/2020/08/20/10139-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10149, 1, '2020-08-26 13:30:47', '2020-08-26 12:30:47', 'Investigations are underway to learn more about what is underground on the proposed site for the new Havant Thicket reservoir and the route for the pipeline, which would fill it with water.\r\n\r\nDuring August and early September, a specialist contractor, P J Carey is excavating areas on Portsmouth Water’s land located between Staunton Country Park and Havant Thicket woodland, to learn more about the ground conditions.\r\n\r\nThis follows on from deep drilling work on the site last year to take soil samples to learn more about what the ground is made up of.\r\n\r\nAt the same time, ground-penetrating radar surveys are taking place along the proposed route of the pipeline, which runs from the reservoir south to Bedhampton.\r\n\r\nThese are being carried out by another specialist contractor, GEOTEC, using hand-held radar equipment or a small radar device mounted on the back of a van.\r\n\r\nThe new reservoir, which is being developed in partnership with Southern Water, would secure much-needed supplies for the water-stressed county. It will play an important role in protecting rare chalk streams in Hampshire and create a new, public leisure space for nearby communities and a wildlife haven with wetlands for birds.\r\n\r\nBob Taylor, CEO of Portsmouth Water, said: “These investigations follow on from our recent community consultation and will help us learn more about the ground conditions on the site and show us what lies underneath our proposed route for the pipeline. In particular, we are looking for other utility services such as gas, power, telecoms and wastewater.”\r\n\r\n“This information will feed into the planning applications for both the reservoir and the pipeline, which we are submitting to Havant Borough Council and East Hampshire District Council in September.”\r\n\r\n“We will be doing what we can to minimise any disruption for local residents and we are sorry for any inconvenience this work may cause. We are sending letters to any customers who will be directly impacted by these surveys and up-to-date information about where we are working is available on our website.”\r\n\r\n“The contractors do not need to enter any properties to complete this work and, to protect everyone at this time, we ask that you help us follow the current health advice by staying a safe distance from those working. Thank you to everyone for your patience.”\r\n\r\nThe footpaths and public bridleway on the reservoir site remain open during the work, with fences around the working areas to protect the contractors and the public.\r\n\r\nWork is restricted to between 8am and 6pm, Monday to Friday. Portsmouth Water asks everyone to take care in the vicinity of the works and in particular to keep an eye on children and animals.\r\nOn the pipeline route, Portsmouth Water is working with Hampshire Highways to implement some overnight road closures to allow surveys to be safely carried out on busy sections of the route, as the radar van needs to drive at slow speeds to work effectively.\r\n\r\nThese will be on Bedhampton Road, Middle Park Way and Dunsbury Way.\r\n\r\nFind out more about the reservoir plans at <a href="https://portsmouthwater.co.uk/havant-thicket-reservoir">portsmouthwater.co.uk/havant-thicket-reservoir</a> and on a dedicated Facebook page @HavantReservoir.', 'Looking underground in next steps for a new reservoir in Hampshire', '', 'publish', 'open', 'open', '', 'looking-underground-in-next-steps-for-a-new-reservoir-in-hampshire', '', '', '2020-08-26 13:30:47', '2020-08-26 12:30:47', '', 0, 'https://www.portsmouthwater.co.uk/?p=10149', 88, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10150, 1, '2020-08-26 13:30:47', '2020-08-26 12:30:47', 'Investigations are underway to learn more about what is underground on the proposed site for the new Havant Thicket reservoir and the route for the pipeline, which would fill it with water.\r\n\r\nDuring August and early September, a specialist contractor, P J Carey is excavating areas on Portsmouth Water’s land located between Staunton Country Park and Havant Thicket woodland, to learn more about the ground conditions.\r\n\r\nThis follows on from deep drilling work on the site last year to take soil samples to learn more about what the ground is made up of.\r\n\r\nAt the same time, ground-penetrating radar surveys are taking place along the proposed route of the pipeline, which runs from the reservoir south to Bedhampton.\r\n\r\nThese are being carried out by another specialist contractor, GEOTEC, using hand-held radar equipment or a small radar device mounted on the back of a van.\r\n\r\nThe new reservoir, which is being developed in partnership with Southern Water, would secure much-needed supplies for the water-stressed county. It will play an important role in protecting rare chalk streams in Hampshire and create a new, public leisure space for nearby communities and a wildlife haven with wetlands for birds.\r\n\r\nBob Taylor, CEO of Portsmouth Water, said: “These investigations follow on from our recent community consultation and will help us learn more about the ground conditions on the site and show us what lies underneath our proposed route for the pipeline. In particular, we are looking for other utility services such as gas, power, telecoms and wastewater.”\r\n\r\n“This information will feed into the planning applications for both the reservoir and the pipeline, which we are submitting to Havant Borough Council and East Hampshire District Council in September.”\r\n\r\n“We will be doing what we can to minimise any disruption for local residents and we are sorry for any inconvenience this work may cause. We are sending letters to any customers who will be directly impacted by these surveys and up-to-date information about where we are working is available on our website.”\r\n\r\n“The contractors do not need to enter any properties to complete this work and, to protect everyone at this time, we ask that you help us follow the current health advice by staying a safe distance from those working. Thank you to everyone for your patience.”\r\n\r\nThe footpaths and public bridleway on the reservoir site remain open during the work, with fences around the working areas to protect the contractors and the public.\r\n\r\nWork is restricted to between 8am and 6pm, Monday to Friday. Portsmouth Water asks everyone to take care in the vicinity of the works and in particular to keep an eye on children and animals.\r\nOn the pipeline route, Portsmouth Water is working with Hampshire Highways to implement some overnight road closures to allow surveys to be safely carried out on busy sections of the route, as the radar van needs to drive at slow speeds to work effectively.\r\n\r\nThese will be on Bedhampton Road, Middle Park Way and Dunsbury Way.\r\n\r\nFind out more about the reservoir plans at <a href="https://portsmouthwater.co.uk/havant-thicket-reservoir">portsmouthwater.co.uk/havant-thicket-reservoir</a> and on a dedicated Facebook page @HavantReservoir.', 'Looking underground in next steps for a new reservoir in Hampshire', '', 'inherit', 'closed', 'closed', '', '10149-revision-v1', '', '', '2020-08-26 13:30:47', '2020-08-26 12:30:47', '', 10149, 'https://www.portsmouthwater.co.uk/2020/08/26/10149-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10155, 1, '2020-08-27 09:02:22', '2020-08-27 08:02:22', '', 'Havant Thicket Reservoir Spring Consultation Report_2020_FINAL', '', 'inherit', 'open', 'closed', '', 'havant-thicket-reservoir-spring-consultation-report_2020_final', '', '', '2020-08-27 09:02:22', '2020-08-27 08:02:22', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/08/Havant-Thicket-Reservoir-Spring-Consultation-Report_2020_FINAL.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10161, 1, '2020-08-28 15:23:33', '2020-08-28 14:23:33', 'We’ve been busy carrying out surveys along the route of the proposed pipeline to find out more about what’s underground. The team from GEOTECH are using specialist equipment and lifting manholes to look for pipes and cables.\r\n\r\nWe also need to find out what’s under the road and to do this we’ll be using van-mounted radar equipment and lifting manholes within the carriageway. The van will need to make several journeys along each section of road to complete the survey, and to prevent any delays, we request that vehicles are moved from the areas and adjacent parking spaces listed below on <strong>1 and 2 September</strong>, between <strong>9am and 5pm; </strong>access to driveways will be maintained at all times. Vehicles can be parked on these roads overnight, but we ask that they are moved by 9am each morning.\r\n<ul>\r\n<li>69 – 135 Barncroft Way</li>\r\n<li>19 – 46 Bedhampton Road</li>\r\n<li>29 – 42 Botley Drive</li>\r\n<li>1 – 7 Brunswick Gardens</li>\r\n<li>1 – 10 Chadswell Meadow</li>\r\n<li>35 – 45 and 202 – 216 Dunsbury Way</li>\r\n<li>16 – 67 Ellisfield Road</li>\r\n<li>1 – 10 Ewhurst Close</li>\r\n<li>1 – 40 Fraser Road</li>\r\n<li>1 – 223 High Lawn Way</li>\r\n<li>1 – 40 Highclere Avenue</li>\r\n<li>Middle Park Way</li>\r\n<li>1 – 15 North Street</li>\r\n<li>76 – 80 and 211 – 215 Purbook Way</li>\r\n<li>15 – 17 Riders Lane</li>\r\n</ul>\r\nWe’re sorry about any inconvenience this may cause, and we’d like to thank you in advance for your patience and understanding. If you are planning to move house, have a large delivery or require specific access for any reason during this time, please contact us between 8.30am and 4.30pm on 023 9249 988 and we’ll put you in touch with the team.\r\n\r\nWe’ll be contacting customers in the surrounding area with information, and you can find answers to commonly asked questions <a href="https://www.portsmouthwater.co.uk/new-reservoir/planning-and-construction/#pipelineroute"><strong>here</strong></a>.\r\n\r\nYou may have also noticed some markings on the footpaths and roads, this paint is environmentally friendly and biodegradable. Once GEOTEC have completed their investigations, these markings will be removed.\r\n\r\nThank you for your patience and understanding.', 'Surveys for the new reservoir pipeline: request to move vehicles 1 – 2 September', '', 'inherit', 'closed', 'closed', '', '10139-revision-v1', '', '', '2020-08-28 15:23:33', '2020-08-28 14:23:33', '', 10139, 'https://www.portsmouthwater.co.uk/2020/08/28/10139-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10171, 1, '2020-09-02 11:29:03', '2020-09-02 10:29:03', 'Portsmouth Water has published the views it heard during its recent public consultation, on plans for a new reservoir in Hampshire and outlined how it’s taking them on board.\r\n\r\nHavant Thicket Reservoir, near Havant, would secure future water supplies for the South East, protect world-famous local chalk streams and provide a new green leisure hub, benefitting local people and wildlife.\r\n\r\nFollowing a public consultation on its reservoir proposals during May and June, Portsmouth Water has now published a ‘You said, we did’ report, setting out a summary of the feedback it received and how those opinions have shaped its plans. It is due to submit planning applications for the reservoir in the coming weeks.\r\n\r\nBob Taylor, Portsmouth Water’s Chief Executive Officer, said: “Our report shows the consultation on Havant Thicket Reservoir was a great success, with hundreds of people having their say online, through social media, by post and phone, and showing strong support for this important project.”\r\n\r\n“We have looked in detail at what people told us and have made a number of changes to our plans as a result.”\r\n\r\n“For example, we are now proposing to create access roads from the north and the south, which will help minimise the overall impact of traffic and almost halve the amount of ancient woodland we would need to remove along the northern route.”\r\n\r\n“We expect to use the northern route for most of the reservoir construction vehicles and people travelling from further afield to the site, with the southern route mainly used by local communities. We have designed it so both roads end in the site’s car park and the northern route is single track, to avoid them being used as a ‘rat run’ - something people told us they were particularly concerned about.”\r\n\r\nPortsmouth Water’s response also includes widening the paths for pedestrians, cyclists and horse-riders around the reservoir site and making sure the new visitor centre is designed to help it blend in with the surrounding area.\r\n\r\nImportantly, the company plans to include additional measures to help prevent potential anti-social behaviour at the reservoir - such as special access gates to stop unlicensed motorcycles.\r\n\r\nMr Taylor continued: “During the consultation, we heard concerns about the loss of ancient woodland due to the reservoir being constructed. In our report, we have clearly set out the extensive efforts we are planning, that will deliver an overall benefit for the environment. This includes looking at 70 sites before selecting the one that offers the most sustainable source of water and on-site material to create a reservoir, in order to meet the growing need in the water-stressed South East and protect precious chalk streams.”\r\n\r\n“We have worked closely with environmental partners to take advantage of this oneoff opportunity, to create a large new wetland for wildlife, to replant and improve at least 110 hectares of woodland and grassland, nearby to the reservoir and further afield, and establish a grant scheme to get other environmental projects in the area off the ground.”\r\n\r\n“As we have updated our designs during the last year, we have now managed to reduce the loss of ancient woodland in three areas - by changing the line of the reservoir embankment, moving the parking area out of Bell’s Copse Wood and reducing the width of the access road from the north.”\r\n\r\n“I would like to thank everyone again for taking the time to share their invaluable feedback and express their support, which means we can be sure the new reservoir meets the needs of our local communities, as well as securing the vital water resources our society needs for the future.”\r\n\r\nPortsmouth Water has also been carrying out research with local young people, to gather their views on the reservoir, a facility that will be in use for decades to come.\r\n\r\nOf the dozens of 11-18 year olds that took part, 90 per cent supported the scheme and many felt it would be good for physical and mental health by providing a new green space for leisure, exercise and enjoying time with friends and family.\r\n\r\nPortsmouth Water’s ‘You said, we did’ consultation report is available online at <a href="/havant-thicket-reservoir">www.portsmouthwater.co.uk/havant-thicket-reservoir</a>', 'Portsmouth Water takes feedback on board for Reservoir Plans', '', 'publish', 'open', 'open', '', 'portsmouth-water-takes-feedback-on-board-for-reservoir-plans', '', '', '2020-09-02 11:29:39', '2020-09-02 10:29:39', '', 0, 'https://www.portsmouthwater.co.uk/?p=10171', 87, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10172, 1, '2020-09-02 11:29:03', '2020-09-02 10:29:03', 'Portsmouth Water has published the views it heard during its recent public consultation, on plans for a new reservoir in Hampshire and outlined how it’s taking them on board.\r\n\r\nHavant Thicket Reservoir, near Havant, would secure future water supplies for the South East, protect world-famous local chalk streams and provide a new green leisure hub, benefitting local people and wildlife.\r\n\r\nFollowing a public consultation on its reservoir proposals during May and June, Portsmouth Water has now published a ‘You said, we did’ report, setting out a summary of the feedback it received and how those opinions have shaped its plans. It is due to submit planning applications for the reservoir in the coming weeks.\r\n\r\nBob Taylor, Portsmouth Water’s Chief Executive Officer, said: “Our report shows the consultation on Havant Thicket Reservoir was a great success, with hundreds of people having their say online, through social media, by post and phone, and showing strong support for this important project.”\r\n\r\n“We have looked in detail at what people told us and have made a number of changes to our plans as a result.”\r\n\r\n“For example, we are now proposing to create access roads from the north and the south, which will help minimise the overall impact of traffic and almost halve the amount of ancient woodland we would need to remove along the northern route.”\r\n\r\n“We expect to use the northern route for most of the reservoir construction vehicles and people travelling from further afield to the site, with the southern route mainly used by local communities. We have designed it so both roads end in the site’s car park and the northern route is single track, to avoid them being used as a ‘rat run’ - something people told us they were particularly concerned about.”\r\n\r\nPortsmouth Water’s response also includes widening the paths for pedestrians, cyclists and horse-riders around the reservoir site and making sure the new visitor centre is designed to help it blend in with the surrounding area.\r\n\r\nImportantly, the company plans to include additional measures to help prevent potential anti-social behaviour at the reservoir - such as special access gates to stop unlicensed motorcycles.\r\n\r\nMr Taylor continued: “During the consultation, we heard concerns about the loss of ancient woodland due to the reservoir being constructed. In our report, we have clearly set out the extensive efforts we are planning, that will deliver an overall benefit for the environment. This includes looking at 70 sites before selecting the one that offers the most sustainable source of water and on-site material to create a reservoir, in order to meet the growing need in the water-stressed South East and protect precious chalk streams.”\r\n\r\n“We have worked closely with environmental partners to take advantage of this oneoff opportunity, to create a large new wetland for wildlife, to replant and improve at least 110 hectares of woodland and grassland, nearby to the reservoir and further afield, and establish a grant scheme to get other environmental projects in the area off the ground.”\r\n\r\n“As we have updated our designs during the last year, we have now managed to reduce the loss of ancient woodland in three areas - by changing the line of the reservoir embankment, moving the parking area out of Bell’s Copse Wood and reducing the width of the access road from the north.”\r\n\r\n“I would like to thank everyone again for taking the time to share their invaluable feedback and express their support, which means we can be sure the new reservoir meets the needs of our local communities, as well as securing the vital water resources our society needs for the future.”\r\n\r\nPortsmouth Water has also been carrying out research with local young people, to gather their views on the reservoir, a facility that will be in use for decades to come.\r\n\r\nOf the dozens of 11-18 year olds that took part, 90 per cent supported the scheme and many felt it would be good for physical and mental health by providing a new green space for leisure, exercise and enjoying time with friends and family.\r\n\r\nPortsmouth Water’s ‘You said, we did’ consultation report is available online at www.portsmouthwater.co.uk/havant-thicket-reservoir', 'Portsmouth Water takes feedback on board for Reservoir Plans', '', 'inherit', 'closed', 'closed', '', '10171-revision-v1', '', '', '2020-09-02 11:29:03', '2020-09-02 10:29:03', '', 10171, 'https://www.portsmouthwater.co.uk/2020/09/02/10171-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10173, 1, '2020-09-02 11:29:39', '2020-09-02 10:29:39', 'Portsmouth Water has published the views it heard during its recent public consultation, on plans for a new reservoir in Hampshire and outlined how it’s taking them on board.\r\n\r\nHavant Thicket Reservoir, near Havant, would secure future water supplies for the South East, protect world-famous local chalk streams and provide a new green leisure hub, benefitting local people and wildlife.\r\n\r\nFollowing a public consultation on its reservoir proposals during May and June, Portsmouth Water has now published a ‘You said, we did’ report, setting out a summary of the feedback it received and how those opinions have shaped its plans. It is due to submit planning applications for the reservoir in the coming weeks.\r\n\r\nBob Taylor, Portsmouth Water’s Chief Executive Officer, said: “Our report shows the consultation on Havant Thicket Reservoir was a great success, with hundreds of people having their say online, through social media, by post and phone, and showing strong support for this important project.”\r\n\r\n“We have looked in detail at what people told us and have made a number of changes to our plans as a result.”\r\n\r\n“For example, we are now proposing to create access roads from the north and the south, which will help minimise the overall impact of traffic and almost halve the amount of ancient woodland we would need to remove along the northern route.”\r\n\r\n“We expect to use the northern route for most of the reservoir construction vehicles and people travelling from further afield to the site, with the southern route mainly used by local communities. We have designed it so both roads end in the site’s car park and the northern route is single track, to avoid them being used as a ‘rat run’ - something people told us they were particularly concerned about.”\r\n\r\nPortsmouth Water’s response also includes widening the paths for pedestrians, cyclists and horse-riders around the reservoir site and making sure the new visitor centre is designed to help it blend in with the surrounding area.\r\n\r\nImportantly, the company plans to include additional measures to help prevent potential anti-social behaviour at the reservoir - such as special access gates to stop unlicensed motorcycles.\r\n\r\nMr Taylor continued: “During the consultation, we heard concerns about the loss of ancient woodland due to the reservoir being constructed. In our report, we have clearly set out the extensive efforts we are planning, that will deliver an overall benefit for the environment. This includes looking at 70 sites before selecting the one that offers the most sustainable source of water and on-site material to create a reservoir, in order to meet the growing need in the water-stressed South East and protect precious chalk streams.”\r\n\r\n“We have worked closely with environmental partners to take advantage of this oneoff opportunity, to create a large new wetland for wildlife, to replant and improve at least 110 hectares of woodland and grassland, nearby to the reservoir and further afield, and establish a grant scheme to get other environmental projects in the area off the ground.”\r\n\r\n“As we have updated our designs during the last year, we have now managed to reduce the loss of ancient woodland in three areas - by changing the line of the reservoir embankment, moving the parking area out of Bell’s Copse Wood and reducing the width of the access road from the north.”\r\n\r\n“I would like to thank everyone again for taking the time to share their invaluable feedback and express their support, which means we can be sure the new reservoir meets the needs of our local communities, as well as securing the vital water resources our society needs for the future.”\r\n\r\nPortsmouth Water has also been carrying out research with local young people, to gather their views on the reservoir, a facility that will be in use for decades to come.\r\n\r\nOf the dozens of 11-18 year olds that took part, 90 per cent supported the scheme and many felt it would be good for physical and mental health by providing a new green space for leisure, exercise and enjoying time with friends and family.\r\n\r\nPortsmouth Water’s ‘You said, we did’ consultation report is available online at <a href="/havant-thicket-reservoir">www.portsmouthwater.co.uk/havant-thicket-reservoir</a>', 'Portsmouth Water takes feedback on board for Reservoir Plans', '', 'inherit', 'closed', 'closed', '', '10171-revision-v1', '', '', '2020-09-02 11:29:39', '2020-09-02 10:29:39', '', 10171, 'https://www.portsmouthwater.co.uk/2020/09/02/10171-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10174, 1, '2020-09-03 11:06:28', '2020-09-03 10:06:28', 'Welcome to the Brockhampton Pension Scheme Member Webpage – please click the links below to view the relevant information:\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/12/Final-newsletter-2025.pdf">Spotlight on Pensions newsletter 2025</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/10/Brockhampton-Pension-Scheme-SIP-2025.pdf" target="_blank" rel="noopener">BPS Statement of Investment Principles 2025</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/12/Privacy-notice-2025.pdf">BPS Privacy Notice - December 2025</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/10/Useful-Contacts-2025.pdf" target="_blank" rel="noopener">Useful Contacts 2025</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/12/Brockhampton-TRA-2025-Signed-1.pdf">Brockhampton TRA 2025</a>', 'Brockhampton Pension Scheme', '', 'publish', 'closed', 'closed', '', 'brockhampton-pension-scheme', '', '', '2025-12-16 12:50:13', '2025-12-16 12:50:13', '', 1712, 'https://www.portsmouthwater.co.uk/?page_id=10174', 1, 'page', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (10179, 1, '2020-09-03 11:07:03', '2020-09-03 10:07:03', 'Welcome to the Brockhampton Pension Scheme Member Webpage – please click the links below to view the relevant information:\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/09/BPS-Statement-of-Investment-Principles.pdf">BPS Statement of Investment Principles</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/09/BPS-Privacy-Notice-August-2020.pdf">BPS Privacy Notice - August 2020</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/09/BPS-Useful-Contacts.pdf">BPS Useful Contacts</a>', 'Brockhampton Pension Scheme', '', 'inherit', 'closed', 'closed', '', '10174-revision-v1', '', '', '2020-09-03 11:07:03', '2020-09-03 10:07:03', '', 10174, 'https://www.portsmouthwater.co.uk/2020/09/03/10174-revision-v1/', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (10220, 1, '2020-09-14 10:41:38', '2020-09-14 09:41:38', 'Welcome to the Brockhampton Pension Scheme Member Webpage – please click the links below to view the relevant information:\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/09/BPS-Statement-of-Investment-Principles.pdf">BPS Statement of Investment Principles</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/09/BPS-Privacy-Notice-August-2020-1.pdf">BPS Privacy Notice - August 2020</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/09/BPS-Useful-Contacts.pdf">BPS Useful Contacts</a>', 'Brockhampton Pension Scheme', '', 'inherit', 'closed', 'closed', '', '10174-revision-v1', '', '', '2020-09-14 10:41:38', '2020-09-14 09:41:38', '', 10174, 'https://www.portsmouthwater.co.uk/2020/09/14/10174-revision-v1/', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (10250, 1, '2026-01-29 09:17:26', '2020-09-18 08:28:48', '', 'Landlords', '', 'publish', 'closed', 'closed', '', 'landlords-2', '', '', '2026-01-29 09:17:26', '2026-01-29 09:17:26', '', 0, 'https://www.portsmouthwater.co.uk/2020/09/18/landlords-2/', 19, 'nav_menu_item', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (10265, 1, '2026-01-29 09:17:26', '2020-09-18 08:28:49', '', 'News & Press', '', 'publish', 'closed', 'closed', '', 'news-press-2', '', '', '2026-01-29 09:17:26', '2026-01-29 09:17:26', '', 0, 'https://www.portsmouthwater.co.uk/2020/09/18/news-press-2/', 24, 'nav_menu_item', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10266, 1, '2026-01-29 09:17:26', '2020-09-18 08:28:49', '', 'Interruptions', '', 'publish', 'closed', 'closed', '', 'interruptions-2', '', '', '2026-01-29 09:17:26', '2026-01-29 09:17:26', '', 2253, 'https://www.portsmouthwater.co.uk/2020/09/18/interruptions-2/', 26, 'nav_menu_item', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10270, 1, '2026-01-29 09:17:26', '2020-09-18 08:28:50', ' ', '', '', 'publish', 'closed', 'closed', '', '10270', '', '', '2026-01-29 09:17:26', '2026-01-29 09:17:26', '', 0, 'https://www.portsmouthwater.co.uk/2020/09/18/10270/', 27, 'nav_menu_item', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10272, 1, '2026-01-29 09:17:26', '2020-09-18 08:28:50', '', 'About Us', '', 'publish', 'closed', 'closed', '', 'about-us-2', '', '', '2026-01-29 09:17:26', '2026-01-29 09:17:26', '', 0, 'https://www.portsmouthwater.co.uk/2020/09/18/about-us-2/', 28, 'nav_menu_item', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (10284, 1, '2026-01-29 09:17:26', '2020-09-18 08:28:51', ' ', '', '', 'publish', 'closed', 'closed', '', '10284', '', '', '2026-01-29 09:17:26', '2026-01-29 09:17:26', '', 1712, 'https://www.portsmouthwater.co.uk/2020/09/18/10284/', 32, 'nav_menu_item', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10288, 1, '2026-01-29 09:17:26', '2020-09-18 08:28:51', '', 'Havant Thicket Reservoir', '', 'publish', 'closed', 'closed', '', 'havant-thicket-reservoir', '', '', '2026-01-29 09:17:26', '2026-01-29 09:17:26', '', 0, 'https://www.portsmouthwater.co.uk/2020/09/18/havant-thicket-reservoir/', 30, 'nav_menu_item', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10295, 1, '2026-01-29 09:17:26', '2020-09-18 08:28:52', '', 'Associated Organisations', '', 'publish', 'closed', 'closed', '', 'associated-organisations-2', '', '', '2026-01-29 09:17:26', '2026-01-29 09:17:26', '', 15085, 'https://www.portsmouthwater.co.uk/2020/09/18/associated-organisations-2/', 45, 'nav_menu_item', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10299, 1, '2026-01-29 09:17:26', '2020-09-18 08:34:05', '', 'Our Strategies & Policies', '', 'publish', 'closed', 'closed', '', 'our-strategies-policies', '', '', '2026-01-29 09:17:26', '2026-01-29 09:17:26', '', 0, 'https://www.portsmouthwater.co.uk/?p=10299', 36, 'nav_menu_item', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (10305, 1, '2020-09-18 10:39:40', '2020-09-18 09:39:40', '', 'Regulatory Documents', '', 'publish', 'closed', 'closed', '', 'regulatory-documents', '', '', '2025-06-02 09:36:51', '2025-06-02 08:36:51', '', 13489, 'https://www.portsmouthwater.co.uk/?page_id=10305', 0, 'page', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10306, 1, '2020-09-18 10:39:40', '2020-09-18 09:39:40', 'Our regulatory documents can be found in this section which includes our Business Plan, Water Resource Plan and Risk and Compliance statements.', 'Regulatory Documents', '', 'inherit', 'closed', 'closed', '', '10305-revision-v1', '', '', '2020-09-18 10:39:40', '2020-09-18 09:39:40', '', 10305, 'https://www.portsmouthwater.co.uk/2020/09/18/10305-revision-v1/', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (10312, 1, '2020-09-18 10:48:34', '2020-09-18 09:48:34', 'Our regulatory documents can be found in this section which includes our Business Plan, Water Resource Plan and Risk and Compliance statements.\r\n\r\nPlease select from the menu to the right for each section.', 'Regulatory Documents', '', 'inherit', 'closed', 'closed', '', '10305-revision-v1', '', '', '2020-09-18 10:48:34', '2020-09-18 09:48:34', '', 10305, 'https://www.portsmouthwater.co.uk/2020/09/18/10305-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10313, 1, '2020-09-18 10:49:44', '2020-09-18 09:49:44', 'Our regulatory documents can be found in this section which includes our Business Plan, Water Resource Plan and company monitoring plans.\r\n\r\nPlease select from the menu to the right for each section.', 'Regulatory Documents', '', 'inherit', 'closed', 'closed', '', '10305-revision-v1', '', '', '2020-09-18 10:49:44', '2020-09-18 09:49:44', '', 10305, 'https://www.portsmouthwater.co.uk/2020/09/18/10305-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10314, 1, '2020-09-18 10:53:58', '2020-09-18 09:53:58', 'We are pleased to announce that we have published our “Draft Business Plan for 2020-2025 which will keep our bills the lowest in England and Wales.\r\n\r\nOur plan has been submitted to Ofwat, the economic regulator, who will consider our proposals and are expected to announce the outcome to their assessment by the end of January 2019.\r\n\r\nOur Plan has been developed after extensive consultation with our customers and we believe it will allow us to build on our already excellent record of service aligned with the lowest water bills in England and Wales.\r\n\r\nIn the plan we propose to reduce our bills from 2020 to an average of £97 per year, whilst still further enhancing our service to customers, looking after our vulnerable customers and protecting the environment.\r\n\r\nThe plan includes ambitious targets in leakage reduction as well as a long term aspiration of reducing water use to 100 litres per person per day (currently at 144 litres). By helping customers use less water we will all help lessen the impact on the environment.\r\n\r\nAn exciting part of our plan is a new major water resource for the South East – a reservoir at Havant Thicket. This reservoir will help us share our other water resources with other water companies and increase the reliability of our customer supplies.\r\n\r\nThe Business Plan is supported by almost 100 appendices, which are referred to in our main document.  If you wish to see any of these, please contact <a href="mailto:s.morley@portsmouthwater.co.uk" rel="noreferrer">s.morley@portsmouthwater.co.uk</a>.\r\n\r\n[button title="Guide to the Business Plan" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/PORTSMOUTH-WATER-GUIDE-TO-OUR-BUSINESS-PLAN-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""] [button title="The Business Plan" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/PORTSMOUTH-WATER-PR19-BUSINESS-PLAN-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""] [button title="Assurance Statement" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/PORTSMOUTH-WATER-BOARD-ASSURANCE-STATEMENT-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n\r\n[button title="Customer Challenge Group Report" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/Portsmouth-PR19-CCG-Report-V4.1-Final.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""] [button title="Business Plan Tables (zip file download)" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/Business-Plan-Tables.zip" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n\r\n&nbsp;\r\n<p style="text-align: center;">[video_embed video="b7j94tZu3cI" parameters="&amp;rel=0" mp4="" ogv="" placeholder="" html5_parameters="" width="700" height="400"]</p>\r\n&nbsp;\r\n<h2>Our Response to Ofwat’s Initial Assessment</h2>\r\nOfwat’s initial assessment of our Business Plan for 2020 – 2025 can be viewed here (<a href="https://www.ofwat.gov.uk/regulated-companies/price-review/2019-price-review/initial-assessment-of-plans/">https://www.ofwat.gov.uk/regulated-companies/price-review/2019-price-review/initial-assessment-of-plans/</a>).\r\n\r\nThe documents below detail our response to Ofwat’s assessment.\r\n\r\n[button title="Response to Initial Assessment" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/PORTSMOUTH-WATER-RESPONSE-TO-OFWAT-INITIAL-ASSESSMENT-OF-PLAN-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Board Assurance Statement" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/PORTSMOUTH-WATER-BOARD-ASSURANCE-STATEMENT-final-29-3-19.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Tracker" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/Template-action-tracker-PRT-Final.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Data Tables" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/Business-plan-data-tables-1-April-2019.xlsb" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n<h2>Our Response to Ofwat’s Draft Determination</h2>\r\nOfwat’s draft determination of our Business Plan for 2020 – 2025 can be viewed <a href="https://www.ofwat.gov.uk/regulated-companies/price-review/2019-price-review/draft-determinations/" target="_blank" rel="noopener noreferrer">here</a>.\r\n\r\nThe documents below detail our response to Ofwat’s Determination.\r\n\r\n[button title="Draft Determination" link="/wp-content/uploads/2019/08/PR19-DRAFT-DETERMINATION-REPRESENTATION-FINAL-WITH-REDACTIONS.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Board Assurance Statement" link="/wp-content/uploads/2019/08/BOARD-ASSURANCE-STATEMENT.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Resilience Action Plan" link="/wp-content/uploads/2019/09/AMP7_Resilience-Action-Plan-22Aug19-v06.docx" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n<h2>Final Determination</h2>\r\nFollowing careful consideration of the Final Determination for Portsmouth Water, published on 16 December 2019, our Board has decided not to ask Ofwat to refer the determination to the Competition and Markets Authority. See document below.\r\n\r\n[button title="Response to Ofwat Final Determination" link="/wp-content/uploads/2020/02/PRT-Response-to-Ofwat-Final-Determination-14-February-2020-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n<h2>Cost of Debt report by NERA</h2>\r\nPortsmouth Water commissioned NERA Economic Consulting (NERA) to review Ofwat’s consultation on setting the cost of debt allowance for the 2019 price review.\r\n\r\nIn particular, the company asked for a review Ofwat’s proposed approach to compensating for embedded debt costs which – based on the industry average embedded debt costs –may not compensate Portsmouth Water for its atypical and efficiently incurred embedded debt. In this report, it is concluded that Portsmouth Water\'s embedded cost of debt allowance should be set with reference to a market benchmark value at the time of issuance, in common with the approach of UK regulators for companies with atypical debt profiles.\r\n\r\n[button title="Download the full report here" icon="" icon_position="" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2017/01/161017-Ofwat-Cost-of-Debt-Indexation-Mechanism_FINAL.pdf" target="_blank" color="#2991d6" font_color="#ffffff" large="1" class="" download="" onclick=""]', 'Business Plan 2020 - 2025', '', 'inherit', 'closed', 'closed', '', '2931-revision-v1', '', '', '2020-09-18 10:53:58', '2020-09-18 09:53:58', '', 2931, 'https://www.portsmouthwater.co.uk/2020/09/18/2931-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10315, 1, '2020-09-18 10:58:18', '2020-09-18 09:58:18', '<h4>Portsmouth Water has been an independent water company proudly supplying water to Portsmouth for over 150 years.</h4>\r\nThe Company today serves large towns and cities such as Portsmouth, Gosport, Fareham, Havant, Chichester and Bognor Regis, as well as rural areas of South East Hampshire and West Sussex. Its origins date back to 1857 when the Borough of Portsmouth Waterworks Company was formed to supply water to Portsmouth, then a city with a population of little more than 70,000. At that time supplies were intermittent and not all households were connected to the mains supply.\r\n\r\nThe development of water supplies to Portsmouth and the surrounding area over the next 100 years is set out in a separate section below.\r\n\r\nAs the Company prospered after the Second World War, so it embarked on a period of expansion. The year 1955 saw a doubling of the statutory supply area through an amalgamation with Gosport Waterworks Company followed shortly afterwards by the acquisition of the Fareham UDC Water Undertaking. The further acquisition of four undertakings in West Sussex was completed in 1963, again doubling the Company\'s supply area and at that time making it one of the largest water supply companies in the country. <a href="/wp-content/uploads/2015/02/CD4B4A12-6078-4D4A-8BD0-F117F5500C82.pdf" target="_blank" rel="noopener noreferrer">The origins of each of the predecessor organisations is set out in our \'family tree\', click here to view</a>.\r\n\r\nThe privatisation of much of the water industry in 1989 prompted a period of major investment and since then, the Company has implemented a continuous programme of refurbishment and replacement of its treatment works, pumping stations and water mains.\r\n\r\nThroughout the long history of Portsmouth Water, the commitment of the Company and its staff has always remained unchanged.\r\n\r\n"We aim to supply drinking water of the highest quality, combining high levels of customer service with excellent value for money."\r\n\r\nThe following pages highlight some of the key developments in the history of the Company which have been reproduced from the Company\'s official history book – "Portsmouth Water 1857 to 2007 – 150 Years of Service". The book was published in 2007 to mark the 150th anniversary of the Company\'s incorporation and copies are available priced at £15 each.\r\n\r\n<strong>Details of how to purchase a copy</strong>\r\n<h4><img class="alignright size-full wp-image-2186" src="/wp-content/uploads/2015/02/Water-Book.jpg" alt="Water Book" width="250" height="330" />Portsmouth Water 1857 - 2007  (150 Years of Service)</h4>\r\nFollowing heaving rainfall Portsmouth\'s water supplies were described as looking like \'weak coffee\' in the 1880s. Over the last 120 years there have been many improvements to supplies so that today our customers enjoy crystal clear water.\r\n\r\nThe story of how supplies have developed in and around the Portsmouth area over the last 150 years is covered in a new book published on Friday, 6th July. It explains how the Company overcame the \'weak coffee\' descriptions and many other developments as well as the mergers and amalgamations that occurred through to the present day.\r\n\r\nThere are many key milestones:\r\n\r\nThe careful precautions needed to safeguard supplies during the Second World War\r\nThe major amalgamations and the need to develop new resources to meet rapid\r\nKey events such as the Great Freeze of 1963, the Drought in 1976, the National Water Industry Strike of 1983 and the Great Storm of 1987\r\nThe impact of privatisation and the introduction of regulation during the 1990s\r\nThe book has been written by two staff and it relies upon not only the historical records but relates many of the tales from the staff and pensioners who have contributed to the Company\'s continuing success as one of the most efficient water companies in England and Wales.\r\n\r\nThe book is priced at £15 and is available from local bookshops and by contacting the Company by telephone on 023 9249 9888\r\n<h2>War and Water</h2>\r\n<img class="alignright size-full wp-image-9535" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/03/War-Water-Booklet-SQ_FIN_LORES.jpg" alt="" width="275" height="390" />To commemorate the 75th anniversary of the D-Day landings, the interest in the history of the Second World War (or the European War as described at the time) and the sacrifices and achievements made by so many of our people at that time has never been stronger. When we looked back through our own archives recently we came across a somewhat unusual publication entitled <strong>“War and Water” </strong>produced in 1945.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/06/War-Water-Booklet-SQ_FIN_LORES.pdf" target="_blank" rel="noopener noreferrer">Download the booklet here</a>', 'Company History', '', 'inherit', 'closed', 'closed', '', '2185-revision-v1', '', '', '2020-09-18 10:58:18', '2020-09-18 09:58:18', '', 2185, 'https://www.portsmouthwater.co.uk/2020/09/18/2185-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10316, 1, '2020-09-18 10:59:02', '2020-09-18 09:59:02', '<h4>Portsmouth Water has been an independent water company proudly supplying water to Portsmouth for over 150 years.</h4>\r\nThe Company today serves large towns and cities such as Portsmouth, Gosport, Fareham, Havant, Chichester and Bognor Regis, as well as rural areas of South East Hampshire and West Sussex. Its origins date back to 1857 when the Borough of Portsmouth Waterworks Company was formed to supply water to Portsmouth, then a city with a population of little more than 70,000. At that time supplies were intermittent and not all households were connected to the mains supply.\r\n\r\nThe development of water supplies to Portsmouth and the surrounding area over the next 100 years is set out in a separate section below.\r\n\r\nAs the Company prospered after the Second World War, so it embarked on a period of expansion. The year 1955 saw a doubling of the statutory supply area through an amalgamation with Gosport Waterworks Company followed shortly afterwards by the acquisition of the Fareham UDC Water Undertaking. The further acquisition of four undertakings in West Sussex was completed in 1963, again doubling the Company\'s supply area and at that time making it one of the largest water supply companies in the country. <a href="/wp-content/uploads/2015/02/CD4B4A12-6078-4D4A-8BD0-F117F5500C82.pdf" target="_blank" rel="noopener noreferrer">The origins of each of the predecessor organisations is set out in our \'family tree\', click here to view</a>.\r\n\r\nThe privatisation of much of the water industry in 1989 prompted a period of major investment and since then, the Company has implemented a continuous programme of refurbishment and replacement of its treatment works, pumping stations and water mains.\r\n\r\nThroughout the long history of Portsmouth Water, the commitment of the Company and its staff has always remained unchanged.\r\n\r\n"We aim to supply drinking water of the highest quality, combining high levels of customer service with excellent value for money."\r\n\r\nThe following pages highlight some of the key developments in the history of the Company which have been reproduced from the Company\'s official history book – "Portsmouth Water 1857 to 2007 – 150 Years of Service". The book was published in 2007 to mark the 150th anniversary of the Company\'s incorporation and copies are available priced at £15 each.\r\n\r\n<strong>Details of how to purchase a copy</strong>\r\n<h4><img class="alignright size-full wp-image-2186" src="/wp-content/uploads/2015/02/Water-Book.jpg" alt="Water Book" width="250" height="330" />Portsmouth Water 1857 - 2007  (150 Years of Service)</h4>\r\nFollowing heaving rainfall Portsmouth\'s water supplies were described as looking like \'weak coffee\' in the 1880s. Over the last 120 years there have been many improvements to supplies so that today our customers enjoy crystal clear water.\r\n\r\nThe story of how supplies have developed in and around the Portsmouth area over the last 150 years is covered in a new book published on Friday, 6th July. It explains how the Company overcame the \'weak coffee\' descriptions and many other developments as well as the mergers and amalgamations that occurred through to the present day.\r\n\r\nThere are many key milestones:\r\n\r\nThe careful precautions needed to safeguard supplies during the Second World War\r\nThe major amalgamations and the need to develop new resources to meet rapid\r\nKey events such as the Great Freeze of 1963, the Drought in 1976, the National Water Industry Strike of 1983 and the Great Storm of 1987\r\nThe impact of privatisation and the introduction of regulation during the 1990s\r\nThe book has been written by two staff and it relies upon not only the historical records but relates many of the tales from the staff and pensioners who have contributed to the Company\'s continuing success as one of the most efficient water companies in England and Wales.\r\n\r\nThe book is priced at £15 and is available from local bookshops and by contacting the Company by telephone on 023 9249 9888\r\n<h2>War and Water</h2>\r\n<img class="alignright wp-image-9535" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/03/War-Water-Booklet-SQ_FIN_LORES.jpg" alt="" width="138" height="195" />To commemorate the 75th anniversary of the D-Day landings, the interest in the history of the Second World War (or the European War as described at the time) and the sacrifices and achievements made by so many of our people at that time has never been stronger. When we looked back through our own archives recently we came across a somewhat unusual publication entitled <strong>“War and Water” </strong>produced in 1945.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/06/War-Water-Booklet-SQ_FIN_LORES.pdf" target="_blank" rel="noopener noreferrer">Download the booklet here</a>', 'Company History', '', 'inherit', 'closed', 'closed', '', '2185-revision-v1', '', '', '2020-09-18 10:59:02', '2020-09-18 09:59:02', '', 2185, 'https://www.portsmouthwater.co.uk/2020/09/18/2185-revision-v1/', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (10331, 1, '2025-06-30 16:55:56', '2020-09-18 10:42:25', ' ', '', '', 'publish', 'closed', 'closed', '', '10331', '', '', '2025-06-30 16:55:56', '2025-06-30 15:55:56', '', 13489, 'https://www.portsmouthwater.co.uk/?p=10331', 1, 'nav_menu_item', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10337, 1, '2020-09-23 10:10:16', '2020-09-23 09:10:16', '<h2> Choice of Retailer</h2>\r\nBusinesses and other non-household customers are now able to choose their water retailer.  To learn more visit <a href="http://www.open-water.org.uk" target="_blank" rel="noopener noreferrer">www.open-water.org.uk</a> for details of the choices that the new arrangements will give you.\r\n\r\nIf you have a water supply emergency please contact Portsmouth Water on 023 9247 7999.\r\n\r\n&nbsp;\r\n<h2>Meter reading services</h2>\r\nPortsmouth Water is actively considering a non-household meter reading service. If you provide retailer services to the non-house water market, and would be interested to learn more about our plans please click <a href="mailto:john.pickford@portsmouthwater.co.uk?subject=non-household%20meter%20reading%20service%20-%20enquiry">here</a>.\r\n<h2>Accredited Entity</h2>\r\nPortsmouth Water recognises the Water Industry Registration Scheme - Accredited Entity (WIRSAE) and will allow accredited entities, under this scheme, to carry out the following defined activities on behalf of a Retailer:\r\n<ul>\r\n 	<li>Temporary Disconnection and Re-Connection Non-Household Premises up to and including 40mm sized supply</li>\r\n 	<li>Temporary Disconnection and Re-Connection Non-Household Premises over 40mm sized supply</li>\r\n</ul>\r\nDetails of the Lloyds Register WIRSAE Scheme, including the Generic Code of Practice, can be found here <a href="https://www.lr.org/en-gb/utilities/wirs-wirsae/wirs-accreditation/">https://www.lr.org/en-gb/utilities/wirs-wirsae/wirs-accreditation/</a> .\r\n\r\nDetails of Portsmouth Water’s Addendum to the WIRSAE Generic Code of Practice can be found <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/PRT-WIRSAE-CofP-Addendum.pdf">here</a>.', 'Businesses', '', 'inherit', 'closed', 'closed', '', '3877-revision-v1', '', '', '2020-09-23 10:10:16', '2020-09-23 09:10:16', '', 3877, 'https://www.portsmouthwater.co.uk/2020/09/23/3877-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10340, 1, '2020-09-23 15:30:34', '2020-09-23 14:30:34', '<h2> Choice of Retailer</h2>\r\nBusinesses and other non-household customers are now able to choose their water retailer.  To learn more visit <a href="http://www.open-water.org.uk" target="_blank" rel="noopener noreferrer">www.open-water.org.uk</a> for details of the choices that the new arrangements will give you.\r\n\r\nIf you have a water supply emergency please contact Portsmouth Water on 023 9247 7999.\r\n\r\n&nbsp;\r\n<h2>Meter reading services</h2>\r\nPortsmouth Water is actively considering a non-household meter reading service. If you provide retailer services to the non-household water market, and would be interested to learn more about our plans please click <a href="mailto:john.pickford@portsmouthwater.co.uk?subject=non-household%20meter%20reading%20service%20-%20enquiry">here</a>.\r\n<h2>Accredited Entity</h2>\r\nPortsmouth Water recognises the Water Industry Registration Scheme - Accredited Entity (WIRSAE) and will allow accredited entities, under this scheme, to carry out the following defined activities on behalf of a Retailer:\r\n<ul>\r\n 	<li>Temporary Disconnection and Re-Connection Non-Household Premises up to and including 40mm sized supply</li>\r\n 	<li>Temporary Disconnection and Re-Connection Non-Household Premises over 40mm sized supply</li>\r\n</ul>\r\nDetails of the Lloyds Register WIRSAE Scheme, including the Generic Code of Practice, can be found here <a href="https://www.lr.org/en-gb/utilities/wirs-wirsae/wirs-accreditation/">https://www.lr.org/en-gb/utilities/wirs-wirsae/wirs-accreditation/</a> .\r\n\r\nDetails of Portsmouth Water’s Addendum to the WIRSAE Generic Code of Practice can be found <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/PRT-WIRSAE-CofP-Addendum.pdf">here</a>.', 'Businesses', '', 'inherit', 'closed', 'closed', '', '3877-revision-v1', '', '', '2020-09-23 15:30:34', '2020-09-23 14:30:34', '', 3877, 'https://www.portsmouthwater.co.uk/2020/09/23/3877-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10341, 1, '2020-09-23 15:32:28', '2020-09-23 14:32:28', '<h2> Choice of Retailer</h2>\r\nBusinesses and other non-household customers are now able to choose their water retailer.  To learn more visit <a href="http://www.open-water.org.uk" target="_blank" rel="noopener noreferrer">www.open-water.org.uk</a> for details of the choices that the new arrangements will give you.\r\n\r\nIf you have a water supply emergency please contact Portsmouth Water on 023 9247 7999.\r\n\r\n&nbsp;\r\n<h2>Meter reading services</h2>\r\nPortsmouth Water is actively considering a non-household meter reading service. If you provide retailer services to the non-household water market, and would be interested to learn more about our plans please click <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk?subject=non-household%20meter%20reading%20service%20-%20enquiry">here</a>.\r\n<h2>Accredited Entity</h2>\r\nPortsmouth Water recognises the Water Industry Registration Scheme - Accredited Entity (WIRSAE) and will allow accredited entities, under this scheme, to carry out the following defined activities on behalf of a Retailer:\r\n<ul>\r\n 	<li>Temporary Disconnection and Re-Connection Non-Household Premises up to and including 40mm sized supply</li>\r\n 	<li>Temporary Disconnection and Re-Connection Non-Household Premises over 40mm sized supply</li>\r\n</ul>\r\nDetails of the Lloyds Register WIRSAE Scheme, including the Generic Code of Practice, can be found here <a href="https://www.lr.org/en-gb/utilities/wirs-wirsae/wirs-accreditation/">https://www.lr.org/en-gb/utilities/wirs-wirsae/wirs-accreditation/</a> .\r\n\r\nDetails of Portsmouth Water’s Addendum to the WIRSAE Generic Code of Practice can be found <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/PRT-WIRSAE-CofP-Addendum.pdf">here</a>.', 'Businesses', '', 'inherit', 'closed', 'closed', '', '3877-revision-v1', '', '', '2020-09-23 15:32:28', '2020-09-23 14:32:28', '', 3877, 'https://www.portsmouthwater.co.uk/2020/09/23/3877-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10346, 1, '2020-09-25 12:14:10', '2020-09-25 11:14:10', 'Portsmouth Water has launched its first biodiversity grant scheme. The scheme will be funded by Portsmouth Water up to a total of £250,000 over the next five years.\r\n\r\nThe scheme is part of our ongoing environmental commitments to enhance the habitat network surrounding land around Portsmouth Water’s operational sites.\r\n\r\nOver the years we have improved the biodiversity and environmental aspects on our operational land for example by improving areas such as to encourage water vole habitats, wildlife and fauna to flourish and making sure everything we do has biodiversity uppermost in our minds. This scheme will allow organisations and people to help us improve our environment even more.\r\n\r\nThe fund will receive applications to cover a number of environmental areas such as:\r\n<ul>\r\n 	<li>Biodiversity and habitat improvements e.g. coppicing woodland and wetland creation</li>\r\n 	<li>Invasive non-native species control e.g. Himalayan Balsam control to reduce bank erosion</li>\r\n 	<li>Species and habit survey projects e.g. invertebrate survey of grassland</li>\r\n</ul>\r\nBob Taylor CEO, Portsmouth Water said, “We have long been a pro-active custodian of the environment and although at times the balance between providing an effective water supply and protecting the environment can be difficult we have always wherever possible seek to put the environment at the top of our priorities. Even more so when nearly every piece of customer research we have conducted has come to the conclusion that the environment must be at the top of our priorities.\r\n\r\nThis scheme allows for others to help us ensure that the environment flourishes in order for the next generation to enjoy.”\r\n\r\nWe are offering two grant schemes – A small grant scheme allowing for a single Payment up to £1,000 for projects and a large grant scheme between £1,000 and £10,000. The scheme is now open and all applications must be received by Friday 16th October 2020.\r\n\r\nFor more details on how to apply please visit: <a href="https://www.cleanwaterpartnership.co.uk/biodiversity" target="_blank" rel="noopener noreferrer">https://www.cleanwaterpartnership.co.uk/biodiversity</a>', 'Portsmouth Water launch Biodiversity Grant Scheme', '', 'publish', 'open', 'open', '', 'portsmouth-water-launch-biodiversity-grant-scheme', '', '', '2020-09-25 12:14:10', '2020-09-25 11:14:10', '', 0, 'https://www.portsmouthwater.co.uk/?p=10346', 85, 'post', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (10348, 1, '2020-09-25 12:14:10', '2020-09-25 11:14:10', 'Portsmouth Water has launched its first biodiversity grant scheme. The scheme will be funded by Portsmouth Water up to a total of £250,000 over the next five years.\r\n\r\nThe scheme is part of our ongoing environmental commitments to enhance the habitat network surrounding land around Portsmouth Water’s operational sites.\r\n\r\nOver the years we have improved the biodiversity and environmental aspects on our operational land for example by improving areas such as to encourage water vole habitats, wildlife and fauna to flourish and making sure everything we do has biodiversity uppermost in our minds. This scheme will allow organisations and people to help us improve our environment even more.\r\n\r\nThe fund will receive applications to cover a number of environmental areas such as:\r\n<ul>\r\n 	<li>Biodiversity and habitat improvements e.g. coppicing woodland and wetland creation</li>\r\n 	<li>Invasive non-native species control e.g. Himalayan Balsam control to reduce bank erosion</li>\r\n 	<li>Species and habit survey projects e.g. invertebrate survey of grassland</li>\r\n</ul>\r\nBob Taylor CEO, Portsmouth Water said, “We have long been a pro-active custodian of the environment and although at times the balance between providing an effective water supply and protecting the environment can be difficult we have always wherever possible seek to put the environment at the top of our priorities. Even more so when nearly every piece of customer research we have conducted has come to the conclusion that the environment must be at the top of our priorities.\r\n\r\nThis scheme allows for others to help us ensure that the environment flourishes in order for the next generation to enjoy.”\r\n\r\nWe are offering two grant schemes – A small grant scheme allowing for a single Payment up to £1,000 for projects and a large grant scheme between £1,000 and £10,000. The scheme is now open and all applications must be received by Friday 16th October 2020.\r\n\r\nFor more details on how to apply please visit: <a href="https://www.cleanwaterpartnership.co.uk/biodiversity" target="_blank" rel="noopener noreferrer">https://www.cleanwaterpartnership.co.uk/biodiversity</a>', 'Portsmouth Water launch Biodiversity Grant Scheme', '', 'inherit', 'closed', 'closed', '', '10346-revision-v1', '', '', '2020-09-25 12:14:10', '2020-09-25 11:14:10', '', 10346, 'https://www.portsmouthwater.co.uk/2020/09/25/10346-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10350, 1, '2020-09-28 09:04:03', '2020-09-28 08:04:03', '', 'Priority Services - Update Request', '', 'publish', 'open', 'open', '', 'priority-services-update-request', '', '', '2020-09-28 09:11:22', '2020-09-28 08:11:22', '', 15073, 'https://www.portsmouthwater.co.uk/?page_id=10350', 0, 'page', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10351, 1, '2020-09-28 09:04:03', '2020-09-28 08:04:03', '', 'Priority Services - Update Request', '', 'inherit', 'closed', 'closed', '', '10350-revision-v1', '', '', '2020-09-28 09:04:03', '2020-09-28 08:04:03', '', 10350, 'https://www.portsmouthwater.co.uk/2020/09/28/10350-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10352, 1, '2020-09-28 11:17:21', '2020-09-28 10:17:21', '<h4>Please complete the form below with as much information as you can provide so that we can process your application as quickly as possible.</h4>\r\nThank You\r\n\r\n[hr height="5" style="default" line="default" themecolor="1"]\r\n\r\n[gravityform id="4" name="Water Meter Application" title="false" description="false" ajax="true"]', 'Water Meter Application for Domestic Customers', '', 'inherit', 'closed', 'closed', '', '1877-revision-v1', '', '', '2020-09-28 11:17:21', '2020-09-28 10:17:21', '', 1877, 'https://www.portsmouthwater.co.uk/2020/09/28/1877-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10364, 1, '2020-11-06 12:46:48', '2020-11-06 12:46:48', 'In July, August and September 2020, we carried out surveys along the proposed route of the pipeline to help confirm the location of existing underground pipes and cables, and enable us to refine our planning application.Our specialist contractors used hand-held and van-mounted radar equipment and lifted manholes covers to look below the surface. To minimise the impact to traffic on busier roads, we carried out some surveys overnight, with temporary traffic lights in place to protect those working. We appreciate your support and understanding while these were carried out.\r\n<h2>Update - 6 November</h2>\r\nWe’re sorry these investigations are taking longer than expected, we’re now hoping to be finished by mid-November. Thank you for your patience and understanding while we compete this work.\r\n<h2>What’s happening now?</h2>\r\nWe need to return to some areas to carry out additional investigations to help us learn more about what materials are below the surface and underground water levels along the route.Geology surveys – looking at what materials are below the surfaceDuring October 2020, our contractor Structural Soils will be carrying out surveys at 16 sites along the proposed pipeline route to allow us to inspect the different layers of materials below the surface. Using a specialist machine, a long narrow tube is inserted into the ground to create a ‘core’ that allows us to look at and record the different layers. Each core sample takes up to one day to complete and is placed back into the ground once we’ve logged the information.<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/survey1.jpg"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/survey1-300x202.jpg" alt="" /></a>This work will be completed between 16 and 30 October, and our working hours will be between 9am and 5pm, Monday to Friday. We’ve already been in contact with landowners impacted, with the majority of sites located within grassed areas owned by the local authority.The photo shows an example of the machine we’ll be using for this activityBoreholes – learning more about underground water levelsBetween 13 and 27 October, we’ll also be digging three boreholes along the proposed pipeline route to allow us to gather more information about water levels underground. Each one will take up to three days and will be filled in once the survey is complete. Our working hours will be between 9am and 5pm, Monday to Friday.Access and keeping you safeAccess to properties and driveways will be maintained at all times. Working areas will be fenced off and we ask that you take care around our sites and follow signage for any footpath diversions. We’re working hard to protect everyone at this time, and please help us follow current health advice by staying a safe distance from those working.We don’t need to enter any properties to complete this work. All our staff and people working on our behalf carry an identity card with their photograph and name on it. If you’re not sure if a caller works for Portsmouth Water, please phone us to check.We’re sorry about any inconvenience this may cause, and we’d like to thank you in advance for your patience and understanding.\r\n<h2>Commonly asked questions</h2>\r\nWe understand you may have some questions about the survey work being carried out along the route of the proposed pipeline, so we’ve put together some Question and Answers with more information.If you still have unanswered questions, please get in touch so we can answer your queries and make the information available to others as well.\r\n\r\nWhy are you doing these surveys?: As you may be aware, Portsmouth Water is proposing to create a new reservoir at Havant Thicket. As part of this project, we’re also proposing a new pipeline that will pump water to and from the reservoir.\r\n\r\nAs part of our design process, we undertake a number of different types of activities and surveys to provide us with information. Along the pipeline route, the surveys focus on us learning more about what’s underground, including the location of the other services including gas and electricity, as well as finding out more about the ground conditions.\r\n\r\nNo final decisions have been made yet and if the project is approved the earliest that construction works would start is in a couple of years.\r\n\r\nWhat is happening?: During October 2020, we’re looking to learn more about what materials are below the surface and underground water levels along the route of the proposed pipeline.\r\n\r\nTo do this, our specialist contractors Structural Soils, will be completing two main activities:\r\n\r\n1. Taking ‘core’ samples from 16 sites along the pipeline route. Using a specialist machine, a long narrow tube is inserted into the ground to create a ‘core’ that allows us to look at and record the different layers. Each core sample takes up to one day to complete and is placed back into the ground once we’ve logged the information. We’ve already been in contact with landowners impacted, with the majority of sites located within grassed areas owned by the local authority.\r\n\r\n2. Digging three boreholes to look at the underground water levels. Each borehole takes up to three days to complete and is dug using a special machine that is a couple of metres tall. Two of the boreholes are within Portsmouth Water’s land, and we’ve been in contact with owner of the land where the final one will be located.\r\n\r\nWhat will I be able to see?: You may see the team along the route of the pipeline using small machines to dig into the ground to allow us to look at ground conditions. The sites are mainly located within grassier areas owned by the local authority. For the boreholes, the machines will be slightly larger, up to a couple of metres tall.\r\n\r\nAll our working areas will be fenced off and we ask that you take care around our sites and follow signage for any footpath diversions. Anyone working on our sites will be wearing hi-visibility jackets along with other protective equipment, such as gloves, safety glasses and hard hats.\r\n\r\nOnce the work is complete, we’ll refill any holes and leave the site as we found it.\r\n\r\nWhen will you be doing these surveys?: The surveys will be carried out by our contractor Structural Soils, between 13 and 30 October. However, as this work is weather dependant, the dates may change. Our working hours will be 9am and 5pm, Monday to Friday.\r\n\r\nWill it be noisy?: The machinery used does make some noise when digging, but this is not constant and will only be between our working hours of 9am and 5pm, Monday to Friday. We’ll do all we can to keep noise and disruption to a minimum.\r\n\r\nWill you be closing any roads?: No, we do not need to close any roads to complete these surveys. There may be occasions where we’re working within the footpath and, to keep you safe, we ask that you follow any diversion signage that is in place.\r\n\r\nWill my access be restricted?: No, access to properties, driveways and businesses will be maintained at all times. Working areas will be fenced off and we ask that you take care around our sites and follow signage for any footpath diversions.\r\n\r\nWill I have to move my car?: No, we do not require any cars to be moved.\r\n\r\nWill contractors be keeping social distancing?: We’re working hard to protect our employees and the local community at this time, and our contractors will be adhering to government guidelines on social distancing.\r\n\r\nWe ask that you also help us by staying a safe distance from those working. If you have any questions or would like to know more about our work, please call us on 023 9249 9888 between 8.30am and 4.30pm.\r\n\r\nHow I can keep up to date?: We’ll be regularly posting updates on our website and dedicated Facebook page <a href="https://www.facebook.com/HavantReservoir/">@HavantReservior</a>.\r\n\r\nHowever, if you’d like to ask any questions you can get in touch in a variety of ways – please <a href="https://www.portsmouthwater.co.uk/new-reservoir/contact/">click here</a> to find out more.\r\n\r\naccordion', 'Survey of the proposed pipeline route', '', 'publish', 'open', 'open', '', 'survey-of-the-proposed-pipeline-route', '', '', '2020-11-06 14:48:40', '2020-11-06 14:48:40', '', 0, 'https://www.portsmouthwater.co.uk/?p=10364', 81, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10365, 1, '2020-10-02 09:00:37', '2020-10-02 08:00:37', '', 'Survey of the proposed pipeline route', '', 'inherit', 'closed', 'closed', '', '10364-revision-v1', '', '', '2020-10-02 09:00:37', '2020-10-02 08:00:37', '', 10364, 'https://www.portsmouthwater.co.uk/2020/10/02/10364-revision-v1/', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (10367, 1, '2020-10-02 15:41:53', '2020-10-02 14:41:53', 'Following on from work completed on the reservoir site at the end of 2019, we carried out additional ground investigations in July, August and early September 2020 to help us refine our planning application for the reservoir.A number of observation pits were excavated to allow our geotechnical engineers to gain further information on the ground conditions. These pits have now been fully reinstated, and the areas seeded.The timing and approach was agreed with the project’s principal ecologist and avoided key areas of sensitive habitat and woodland.<br>less-margin<br><br><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/09/bighole1.jpg" alt="bighole1" /><br>140<br>center<br>less-margin<br><br><h2>What’s happening now</h2>During October and November 2020, we’ll be carrying out some further investigations to learn more about the soil and ground conditions, and make sure we’ve not missed anything underground.Geophysical surveys – looking at features below the surfaceGeophysical surveys allow us to look beneath the surface without breaking the ground. A small van will be following a defined route around the reservoir site to make sure we’ve identified all the features below the surface, for example archaeological features.The route has been agreed with our ecologist to cause minimal impact to the ecology on the site, and the van will keep to a low speed, similar to a walking pace. Our working hours will be between 8am and 6pm, Monday to Friday.Geology surveys – looking at what materials are below the surface<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/survey1.jpg"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/survey1-300x202.jpg" alt="" /></a>Our contractor Structural Soils will also be carrying out surveys at seven points within the site, to allow us to inspect the different layers of materials below the surface. Using a specialist machine, a long narrow tube is inserted into the ground to create a ‘core’ that allows us to look at and record the different layers. Each core sample takes up to one day to complete and is placed back into the ground once we’ve logged the information.Our working hours will be between 8am and 6pm, Monday to Friday. The photo shows an example of the machine we’ll be using for this activity:<h2>Questions and answers about the ground investigations</h2>To provide you with more information about our ground investigation work on the reservoir site, we’ve put together some Question and Answers.If you still have unanswered questions, please get in touch so we can answer your queries and make the information available to others as well. There are a variety of ways you can get in contact, <a href="https://www.portsmouthwater.co.uk/new-reservoir/contact/">click here</a> for more information.<br><br>Why are you doing these surveys? : Following on from work in the summer, during October and November 2020, we’ll be carrying out further site investigations on the land we own, north of Staunton Country Park and next to Havant Thicket, to learn more about the soil and ground conditions on the site to support our proposals for a new reservoir.\r\n<br>\r\n<br>The reservoir will provide vital water supplies for the area and the wider South East and provide a new public leisure and wildlife hub for communities in the Havant area. \r\n<br><br><br>What’s happening on the Havant Thicket site this autumn?: Throughout October and November 2020, there will be two main activities on the site: \r\n<br>\r\n<br>1.	A geophysical survey will be carried out to understand if there is anything underground which we haven’t picked up yet, for example archaeological features. This will involve a mini van driving along a specified route around the site. The tracks have been agreed with our ecologist and will be mowed to ensure minimum ecological disturbance. The speed of the van will be restricted to a walking pace. \r\n<br>\r\n<br>2.	Geological surveys will also be carried out at seven points within the site, to allow us to inspect the different layers of materials below the surface. Using a specialist machine, a long narrow tube is inserted into the ground to create a ‘core’ that allows us to look at and record the different layers. Each core sample takes up to one day to complete and is placed back into the ground once we’ve logged the information.\r\n<br><br><br>What is the duration of this work?: We’ll be carrying out surveys on the site during October and November 2020. As this work is weather dependant, the finish date may change.  Our working hours are 8am and 6pm, Monday to Friday.<br><br>Why was this work not completed during the last round of site investigations?: These investigations are different from other work that has been carried out on site before. We’ve been able to use the data gathered previously to focus these latest surveys on areas of the site where we need further information. <br><br>Where will the temporary compound be?: There will be a temporary compound on the west side of the site, adjacent to Swanmore Road, that will house machinery, storage, and facilities for our contractors’ personnel on site. This location was chosen due to its proximity to public roads and a water supply and it will be screened by trees from the residential area. <br><br>Will there be noise?: The movement and use of the machinery will make some noise – this will not be constant and will be within our working hours of 8am and 6pm, Monday to Friday. We’ll do all we can to keep noise and disruption to a minimum.  There will be a generator in the compound, which will make low level background noise during working hours.<br><br>What will I see?: You may notice a small van following a designated route around the site that has been mowed to minimise ecological impact, as well as a small machine that is used to collect the ‘core’ samples.\r\n<br>\r\n<br>The temporary site compound, located a short distance from the Swanmore Road access, will be fenced off, but you may notice vehicles and people moving between the compound and working areas. \r\n<br>\r\n<br>All our working areas will be fenced off and we ask that you take care around our sites. Anyone working on behalf of our contractors will be wearing hi-visibility jackets along with other protective equipment, such as gloves, safety glasses and hard hats. \r\n<br><br><br>Will there be extra traffic?: The majority of the large equipment will remain on site until the investigation work is complete. Equipment and machinery will arrive via Swanmore Road. There will be a small number of staff travelling to and from the site each day to carry out the work – and they will park in the site compound. There will also be occasional deliveries of supplies/materials and services to maintain the site compound.<br><br>Will I still be able to access the site to walk and ride?: The footpaths and public bridleway around the site will remain open. We would just ask everyone to take extra care and keep an eye out for moving machinery and vehicles. It would be a good idea to supervise children and dogs and keep them well away from the working area.<br><br>How will this affect the wildlife on site?: Key areas of sensitive habitats will be avoided and areas of woodland are not affected. The grass will be mowed so that equipment can move around on site. The timing and methodology of this has been agreed by the project’s principal ecologist. <br><br>Who is carrying out the work?: The work has been commissioned by Portsmouth Water and will be undertaken by Structural Soils. An experienced site agent will be on site at all times and Portsmouth Water staff will be visiting site regularly too. <br><br>Will the ground be reinstated once the work is complete?: The ground where the work has taken place will be reinstated as soon as the activities have finished and the equipment has left the site, weather permitting. <br><br>Will it be safe on site?: The health and safety of everyone working on the site or walking in the surrounding area is our priority, so we’d urge everyone to take extra care, supervise children and dogs and keep a safe distance from the machinery and the temporary site compounds. When not in use, equipment will be stored in the temporary compound. <br><br>Will contractors be keeping social distancing?: We’re working hard to protect our employees and the local community at this time, and our contractors will be adhering to government guidelines on social distancing. \r\n<br>\r\n<br>We ask that you also help us by staying a safe distance from those working. If you have any questions or would like to know more about our work, please call us on 023 9249 9888 between 8.30am and 4.30pm.\r\n<br><br><br>How can I keep up to date with what is happening?: Regular updates and photographs will be posted on our website and on our reservoir page on Facebook at <a href="https://www.facebook.com/HavantReservoir/">@HavantReservoir</a>\r\n<br>\r\n<br>However, if you’d like to ask any questions you can get in touch in a variety of ways – please <a href="https://www.portsmouthwater.co.uk/new-reservoir/contact/">click here</a> to find out more.<br><br>accordion<br><br>', 'Ground investigations on reservoir site – autumn 2020', '', 'publish', 'open', 'open', '', 'ground-investigations-on-reservoir-site-autumn-2020', '', '', '2020-10-02 16:15:47', '2020-10-02 15:15:47', '', 0, 'https://www.portsmouthwater.co.uk/?p=10367', 84, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10368, 1, '2020-10-02 09:37:36', '2020-10-02 08:37:36', '', 'Ground investigations on reservoir site – summer and autumn 2020', '', 'inherit', 'closed', 'closed', '', '10367-revision-v1', '', '', '2020-10-02 09:37:36', '2020-10-02 08:37:36', '', 10367, 'https://www.portsmouthwater.co.uk/2020/10/02/10367-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10369, 1, '2020-10-02 15:30:51', '2020-10-02 14:30:51', '', 'Ground investigations on reservoir site – autumn 2020', '', 'inherit', 'closed', 'closed', '', '10367-revision-v1', '', '', '2020-10-02 15:30:51', '2020-10-02 14:30:51', '', 10367, 'https://www.portsmouthwater.co.uk/2020/10/02/10367-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10370, 1, '2020-11-06 14:43:35', '2020-11-06 14:43:35', 'In July, August and September 2020, we carried out surveys along the proposed route of the pipeline to help confirm the location of existing underground pipes and cables, and enable us to refine our planning application.Our specialist contractors used hand-held and van-mounted radar equipment and lifted manholes covers to look below the surface. To minimise the impact to traffic on busier roads, we carried out some surveys overnight, with temporary traffic lights in place to protect those working. We appreciate your support and understanding while these were carried out.\n<h2>Update - 6 November</h2>\nWe’re sorry these investigations are taking longer than expected, we’re now hoping to be finished by mid-November. Thank you for your patience and understanding while we compete this work.\n<h2>What’s happening now?</h2>\nWe need to return to some areas to carry out additional investigations to help us learn more about what materials are below the surface and underground water levels along the route.Geology surveys – looking at what materials are below the surfaceDuring October 2020, our contractor Structural Soils will be carrying out surveys at 16 sites along the proposed pipeline route to allow us to inspect the different layers of materials below the surface. Using a specialist machine, a long narrow tube is inserted into the ground to create a ‘core’ that allows us to look at and record the different layers. Each core sample takes up to one day to complete and is placed back into the ground once we’ve logged the information.<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/survey1.jpg"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/survey1-300x202.jpg" alt="" /></a>This work will be completed between 16 and 30 October, and our working hours will be between 9am and 5pm, Monday to Friday. We’ve already been in contact with landowners impacted, with the majority of sites located within grassed areas owned by the local authority.The photo shows an example of the machine we’ll be using for this activityBoreholes – learning more about underground water levelsBetween 13 and 27 October, we’ll also be digging three boreholes along the proposed pipeline route to allow us to gather more information about water levels underground. Each one will take up to three days and will be filled in once the survey is complete. Our working hours will be between 9am and 5pm, Monday to Friday.Access and keeping you safeAccess to properties and driveways will be maintained at all times. Working areas will be fenced off and we ask that you take care around our sites and follow signage for any footpath diversions. We’re working hard to protect everyone at this time, and please help us follow current health advice by staying a safe distance from those working.We don’t need to enter any properties to complete this work. All our staff and people working on our behalf carry an identity card with their photograph and name on it. If you’re not sure if a caller works for Portsmouth Water, please phone us to check.We’re sorry about any inconvenience this may cause, and we’d like to thank you in advance for your patience and understanding.\n<h2>Commonly asked questions</h2>\nWe understand you may have some questions about the survey work being carried out along the route of the proposed pipeline, so we’ve put together some Question and Answers with more information.If you still have unanswered questions, please get in touch so we can answer your queries and make the information available to others as well.\n\nWhy are you doing these surveys?: As you may be aware, Portsmouth Water is proposing to create a new reservoir at Havant Thicket. As part of this project, we’re also proposing a new pipeline that will pump water to and from the reservoir.\n\nAs part of our design process, we undertake a number of different types of activities and surveys to provide us with information. Along the pipeline route, the surveys focus on us learning more about what’s underground, including the location of the other services including gas and electricity, as well as finding out more about the ground conditions.\n\nNo final decisions have been made yet and if the project is approved the earliest that construction works would start is in a couple of years.\n\nWhat is happening?: During October 2020, we’re looking to learn more about what materials are below the surface and underground water levels along the route of the proposed pipeline.\n\nTo do this, our specialist contractors Structural Soils, will be completing two main activities:\n\n1. Taking ‘core’ samples from 16 sites along the pipeline route. Using a specialist machine, a long narrow tube is inserted into the ground to create a ‘core’ that allows us to look at and record the different layers. Each core sample takes up to one day to complete and is placed back into the ground once we’ve logged the information. We’ve already been in contact with landowners impacted, with the majority of sites located within grassed areas owned by the local authority.\n\n2. Digging three boreholes to look at the underground water levels. Each borehole takes up to three days to complete and is dug using a special machine that is a couple of metres tall. Two of the boreholes are within Portsmouth Water’s land, and we’ve been in contact with owner of the land where the final one will be located.\n\nWhat will I be able to see?: You may see the team along the route of the pipeline using small machines to dig into the ground to allow us to look at ground conditions. The sites are mainly located within grassier areas owned by the local authority. For the boreholes, the machines will be slightly larger, up to a couple of metres tall.\n\nAll our working areas will be fenced off and we ask that you take care around our sites and follow signage for any footpath diversions. Anyone working on our sites will be wearing hi-visibility jackets along with other protective equipment, such as gloves, safety glasses and hard hats.\n\nOnce the work is complete, we’ll refill any holes and leave the site as we found it.\n\nWhen will you be doing these surveys?: The surveys will be carried out by our contractor Structural Soils, between 13 and 30 October. However, as this work is weather dependant, the dates may change. Our working hours will be 9am and 5pm, Monday to Friday.\n\nWill it be noisy?: The machinery used does make some noise when digging, but this is not constant and will only be between our working hours of 9am and 5pm, Monday to Friday. We’ll do all we can to keep noise and disruption to a minimum.\n\nWill you be closing any roads?: No, we do not need to close any roads to complete these surveys. There may be occasions where we’re working within the footpath and, to keep you safe, we ask that you follow any diversion signage that is in place.\n\nWill my access be restricted?: No, access to properties, driveways and businesses will be maintained at all times. Working areas will be fenced off and we ask that you take care around our sites and follow signage for any footpath diversions.\n\nWill I have to move my car?: No, we do not require any cars to be moved.\n\nWill contractors be keeping social distancing?: We’re working hard to protect our employees and the local community at this time, and our contractors will be adhering to government guidelines on social distancing.\n\nWe ask that you also help us by staying a safe distance from those working. If you have any questions or would like to know more about our work, please call us on 023 9249 9888 between 8.30am and 4.30pm.\n\nHow I can keep up to date?: We’ll be regularly posting updates on our website and dedicated Facebook page <a href="https://www.facebook.com/HavantReservoir/">@HavantReservior</a>.\n\nHowever, if you’d like to ask any questions you can get in touch in a variety of ways – please <a href="https://www.portsmouthwater.co.uk/new-reservoir/contact/">click here</a> to find out more.\n\naccordion', 'Survey of the proposed pipeline route', '', 'inherit', 'closed', 'closed', '', '10364-autosave-v1', '', '', '2020-11-06 14:43:35', '2020-11-06 14:43:35', '', 10364, 'https://www.portsmouthwater.co.uk/2020/10/02/10364-autosave-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10371, 1, '2020-10-02 15:53:24', '2020-10-02 14:53:24', 'In July, August and September 2020, we carried out surveys along the proposed route of the pipeline to help confirm the location of existing underground pipes and cables, and enable us to refine our planning application.Our specialist contractors used hand-held and van-mounted radar equipment and lifted manholes covers to look below the surface. To minimise the impact to traffic on busier roads, we carried out some surveys overnight, with temporary traffic lights in place to protect those working. We appreciate your support and understanding while these were carried out.<h2>What’s happening now?</h2>We need to return to some areas to carry out additional investigations to help us learn more about what materials are below the surface and underground water levels along the route.Geology surveys – looking at what materials are below the surfaceDuring October 2020, our contractor Structural Soils will be carrying out surveys at 16 sites along the proposed pipeline route to allow us to inspect the different layers of materials below the surface. Using a specialist machine, a long narrow tube is inserted into the ground to create a ‘core’ that allows us to look at and record the different layers. Each core sample takes up to one day to complete and is placed back into the ground once we’ve logged the information.<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/survey1.jpg"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/survey1-300x202.jpg" alt="" /></a>This work will be completed between 16 and 30 October, and our working hours will be between 9am and 5pm, Monday to Friday. We’ve already been in contact with landowners impacted, with the majority of sites located within grassed areas owned by the local authority.The photo shows an example of the machine we’ll be using for this activityBoreholes – learning more about underground water levelsBetween 13 and 27 October, we’ll also be digging three boreholes along the proposed pipeline route to allow us to gather more information about water levels underground. Each one will take up to three days and will be filled in once the survey is complete. Our working hours will be between 9am and 5pm, Monday to Friday.Access and keeping you safeAccess to properties and driveways will be maintained at all times. Working areas will be fenced off and we ask that you take care around our sites and follow signage for any footpath diversions. We’re working hard to protect everyone at this time, and please help us follow current health advice by staying a safe distance from those working.We don’t need to enter any properties to complete this work. All our staff and people working on our behalf carry an identity card with their photograph and name on it. If you’re not sure if a caller works for Portsmouth Water, please phone us to check.We’re sorry about any inconvenience this may cause, and we’d like to thank you in advance for your patience and understanding.<h2>Commonly asked questions</h2>We understand you may have some questions about the survey work being carried out along the route of the proposed pipeline, so we’ve put together some Question and Answers with more information.If you still have unanswered questions, please get in touch so we can answer your queries and make the information available to others as well. <br><br>Why are you doing these surveys?: As you may be aware, Portsmouth Water is proposing to create a new reservoir at Havant Thicket. As part of this project, we’re also proposing a new pipeline that will pump water to and from the reservoir.\r\n<br>\r\n<br>As part of our design process, we undertake a number of different types of activities and surveys to provide us with information. Along the pipeline route, the surveys focus on us learning more about what’s underground, including the location of the other services including gas and electricity, as well as finding out more about the ground conditions.\r\n<br>\r\n<br>No final decisions have been made yet and if the project is approved the earliest that construction works would start is in a couple of years. \r\n<br><br><br>What is happening?: During October 2020, we’re looking to learn more about what materials are below the surface and underground water levels along the route of the proposed pipeline. \r\n<br>\r\n<br>To do this, our specialist contractors Structural Soils, will be completing two main activities:\r\n<br>\r\n<br>1.	Taking ‘core’ samples from 16 sites along the pipeline route. Using a specialist machine, a long narrow tube is inserted into the ground to create a ‘core’ that allows us to look at and record the different layers. Each core sample takes up to one day to complete and is placed back into the ground once we’ve logged the information. We’ve already been in contact with landowners impacted, with the majority of sites located within grassed areas owned by the local authority.\r\n<br>\r\n<br>2.	Digging three boreholes to look at the underground water levels. Each borehole takes up to three days to complete and is dug using a special machine that is a couple of metres tall. Two of the boreholes are within Portsmouth Water’s land, and we’ve been in contact with owner of the land where the final one will be located.\r\n<br><br><br>What will I be able to see?: You may see the team along the route of the pipeline using small machines to dig into the ground to allow us to look at ground conditions. The sites are mainly located within grassier areas owned by the local authority. For the boreholes, the machines will be slightly larger, up to a couple of metres tall.\r\n<br>\r\n<br>All our working areas will be fenced off and we ask that you take care around our sites and follow signage for any footpath diversions. Anyone working on our sites will be wearing hi-visibility jackets along with other protective equipment, such as gloves, safety glasses and hard hats. \r\n<br>\r\n<br>Once the work is complete, we’ll refill any holes and leave the site as we found it. <br><br>When will you be doing these surveys?: The surveys will be carried out by our contractor Structural Soils, between 13 and 30 October. However, as this work is weather dependant, the dates may change. Our working hours will be 9am and 5pm, Monday to Friday.<br><br>Will it be noisy?: The machinery used does make some noise when digging, but this is not constant and will only be between our working hours of 9am and 5pm, Monday to Friday. We’ll do all we can to keep noise and disruption to a minimum.  <br><br>Will you be closing any roads?: No, we do not need to close any roads to complete these surveys. There may be occasions where we’re working within the footpath and, to keep you safe, we ask that you follow any diversion signage that is in place. <br><br>Will my access be restricted?: No, access to properties, driveways and businesses will be maintained at all times. Working areas will be fenced off and we ask that you take care around our sites and follow signage for any footpath diversions. <br><br>Will I have to move my car?: No, we do not require any cars to be moved. <br><br>Will contractors be keeping social distancing?: We’re working hard to protect our employees and the local community at this time, and our contractors will be adhering to government guidelines on social distancing. \r\n<br>\r\n<br>We ask that you also help us by staying a safe distance from those working. If you have any questions or would like to know more about our work, please call us on 023 9249 9888 between 8.30am and 4.30pm.\r\n<br><br><br>How I can keep up to date?: We’ll be regularly posting updates on our website and dedicated Facebook page <a href="https://www.facebook.com/HavantReservoir/">@HavantReservior</a>. \r\n<br>\r\n<br>However, if you’d like to ask any questions you can get in touch in a variety of ways – please <a href="https://www.portsmouthwater.co.uk/new-reservoir/contact/">click here</a> to find out more.<br><br>accordion<br><br>', 'Survey of the proposed pipeline route', '', 'inherit', 'closed', 'closed', '', '10364-revision-v1', '', '', '2020-10-02 15:53:24', '2020-10-02 14:53:24', '', 10364, 'https://www.portsmouthwater.co.uk/2020/10/02/10364-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10372, 1, '2020-10-02 15:53:46', '2020-10-02 14:53:46', 'Following on from work completed on the reservoir site at the end of 2019, we carried out additional ground investigations in July, August and early September 2020 to help us refine our planning application for the reservoir.A number of observation pits were excavated to allow our geotechnical engineers to gain further information on the ground conditions. These pits have now been fully reinstated, and the areas seeded.The timing and approach was agreed with the project’s principal ecologist and avoided key areas of sensitive habitat and woodland.<br>less-margin<br><br><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/09/bighole1.jpg" alt="bighole1" /><br>140<br>center<br>less-margin<br><br><h2>What’s happening now</h2>During October and November 2020, we’ll be carrying out some further investigations to learn more about the soil and ground conditions, and make sure we’ve not missed anything underground.Geophysical surveys – looking at features below the surfaceGeophysical surveys allow us to look beneath the surface without breaking the ground. A small van will be following a defined route around the reservoir site to make sure we’ve identified all the features below the surface, for example archaeological features.The route has been agreed with our ecologist to cause minimal impact to the ecology on the site, and the van will keep to a low speed, similar to a walking pace. Our working hours will be between 8am and 6pm, Monday to Friday.Geology surveys – looking at what materials are below the surface<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/survey1.jpg"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/survey1-300x202.jpg" alt="" /></a>Our contractor Structural Soils will also be carrying out surveys at seven points within the site, to allow us to inspect the different layers of materials below the surface. Using a specialist machine, a long narrow tube is inserted into the ground to create a ‘core’ that allows us to look at and record the different layers. Each core sample takes up to one day to complete and is placed back into the ground once we’ve logged the information.Our working hours will be between 8am and 6pm, Monday to Friday. The photo shows an example of the machine we’ll be using for this activity:<h2>Questions and answers about the ground investigations</h2>To provide you with more information about our ground investigation work on the reservoir site, we’ve put together some Question and Answers.If you still have unanswered questions, please get in touch so we can answer your queries and make the information available to others as well. There are a variety of ways you can get in contact, <a href="https://www.portsmouthwater.co.uk/new-reservoir/contact/">click here</a> for more information.<br><br>Why are you doing these surveys? : Following on from work in the summer, during October and November 2020, we’ll be carrying out further site investigations on the land we own, north of Staunton Country Park and next to Havant Thicket, to learn more about the soil and ground conditions on the site to support our proposals for a new reservoir.\r\n<br>\r\n<br>The reservoir will provide vital water supplies for the area and the wider South East and provide a new public leisure and wildlife hub for communities in the Havant area. \r\n<br><br><br>What’s happening on the Havant Thicket site this autumn?: Throughout October and November 2020, there will be two main activities on the site: \r\n<br>\r\n<br>1.	A geophysical survey will be carried out to understand if there is anything underground which we haven’t picked up yet, for example archaeological features. This will involve a mini van driving along a specified route around the site. The tracks have been agreed with our ecologist and will be mowed to ensure minimum ecological disturbance. The speed of the van will be restricted to a walking pace. \r\n<br>\r\n<br>2.	Geological surveys will also be carried out at seven points within the site, to allow us to inspect the different layers of materials below the surface. Using a specialist machine, a long narrow tube is inserted into the ground to create a ‘core’ that allows us to look at and record the different layers. Each core sample takes up to one day to complete and is placed back into the ground once we’ve logged the information.\r\n<br><br><br>What is the duration of this work?: We’ll be carrying out surveys on the site during October and November 2020. As this work is weather dependant, the finish date may change.  Our working hours are 8am and 6pm, Monday to Friday.<br><br>Why was this work not completed during the last round of site investigations?: These investigations are different from other work that has been carried out on site before. We’ve been able to use the data gathered previously to focus these latest surveys on areas of the site where we need further information. <br><br>Where will the temporary compound be?: There will be a temporary compound on the west side of the site, adjacent to Swanmore Road, that will house machinery, storage, and facilities for our contractors’ personnel on site. This location was chosen due to its proximity to public roads and a water supply and it will be screened by trees from the residential area. <br><br>Will there be noise?: The movement and use of the machinery will make some noise – this will not be constant and will be within our working hours of 8am and 6pm, Monday to Friday. We’ll do all we can to keep noise and disruption to a minimum.  There will be a generator in the compound, which will make low level background noise during working hours.<br><br>What will I see?: You may notice a small van following a designated route around the site that has been mowed to minimise ecological impact, as well as a small machine that is used to collect the ‘core’ samples.\r\n<br>\r\n<br>The temporary site compound, located a short distance from the Swanmore Road access, will be fenced off, but you may notice vehicles and people moving between the compound and working areas. \r\n<br>\r\n<br>All our working areas will be fenced off and we ask that you take care around our sites. Anyone working on behalf of our contractors will be wearing hi-visibility jackets along with other protective equipment, such as gloves, safety glasses and hard hats. \r\n<br><br><br>Will there be extra traffic?: The majority of the large equipment will remain on site until the investigation work is complete. Equipment and machinery will arrive via Swanmore Road. There will be a small number of staff travelling to and from the site each day to carry out the work – and they will park in the site compound. There will also be occasional deliveries of supplies/materials and services to maintain the site compound.<br><br>Will I still be able to access the site to walk and ride?: The footpaths and public bridleway around the site will remain open. We would just ask everyone to take extra care and keep an eye out for moving machinery and vehicles. It would be a good idea to supervise children and dogs and keep them well away from the working area.<br><br>How will this affect the wildlife on site?: Key areas of sensitive habitats will be avoided and areas of woodland are not affected. The grass will be mowed so that equipment can move around on site. The timing and methodology of this has been agreed by the project’s principal ecologist. <br><br>Who is carrying out the work?: The work has been commissioned by Portsmouth Water and will be undertaken by Structural Soils. An experienced site agent will be on site at all times and Portsmouth Water staff will be visiting site regularly too. <br><br>Will the ground be reinstated once the work is complete?: The ground where the work has taken place will be reinstated as soon as the activities have finished and the equipment has left the site, weather permitting. <br><br>Will it be safe on site?: The health and safety of everyone working on the site or walking in the surrounding area is our priority, so we’d urge everyone to take extra care, supervise children and dogs and keep a safe distance from the machinery and the temporary site compounds. When not in use, equipment will be stored in the temporary compound. <br><br>Will contractors be keeping social distancing?: We’re working hard to protect our employees and the local community at this time, and our contractors will be adhering to government guidelines on social distancing. \r\n<br>\r\n<br>We ask that you also help us by staying a safe distance from those working. If you have any questions or would like to know more about our work, please call us on 023 9249 9888 between 8.30am and 4.30pm.\r\n<br><br><br>How can I keep up to date with what is happening?: Regular updates and photographs will be posted on our website and on our reservoir page on Facebook at <a href="https://www.facebook.com/HavantReservoir/">@HavantReservoir</a>\r\n<br>\r\n<br>However, if you’d like to ask any questions you can get in touch in a variety of ways – please <a href="https://www.portsmouthwater.co.uk/new-reservoir/contact/">click here</a> to find out more.<br><br>accordion<br><br>', 'Ground investigations on reservoir site – autumn 2020', '', 'inherit', 'closed', 'closed', '', '10367-revision-v1', '', '', '2020-10-02 15:53:46', '2020-10-02 14:53:46', '', 10367, 'https://www.portsmouthwater.co.uk/2020/10/02/10367-revision-v1/', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (10388, 1, '2020-10-08 12:59:58', '2020-10-08 11:59:58', '<img src="/wp-content/uploads/2015/02/wq2.jpg" alt="Testing Water Quality" />\r\n<br>\r\n<br><h4>Drinking Water Quality is of concern to us all.</h4>\r\n<br>\r\n<br>To find out more about Water Quality Standards, the monitoring we do and the major issues affecting water quality, click the Headings below.<br>no-repeat;center top;;<br>auto<br><br>What is the Hardness of my Water?: Our water is mainly derived from the chalk of the South Downs - it is excellent quality, but its chalk source means that it is moderately hard. Water hardness comes from naturally occurring calcium and magnesium salts, dissolved from the chalk as the water passes through it. These natural salts give the water a crisp, pleasant and fresh taste and in addition, calcium and magnesium are essential minerals in our diet, making our water some of the best quality drinking water in the country. If you would like any further information relating to hardness please download our  <a href="/wp-content/uploads/2015/02/03-WATER-HARDNESS-LIMESCALE.pdf" target="_blank" rel="noopener noreferrer">Water Hardness Advice Leaflet here</a>.\r\n<br>\r\n<br>Sometimes it can be important to know the exact water hardness in your area, particularity if you are purchasing new household appliances such as a dishwasher or washing machine. Use our app to find out the hardness of your water - <a href="https://www.portsmouthwater.co.uk/about-us/water-quality/hardness-water-quality-results-in-your-area/">click here </a>\r\n<br><br><br>My tap water tastes or smells of Chlorine, Chemical Disinfectant or TCP. Is there anything I can do?: [video_embed video=\\"xVH9j_NXTLI\\" parameters=\\"&amp;rel=0\\" mp4=\\"\\" ogv=\\"\\" placeholder=\\"\\" html5_parameters=\\"\\" width=\\"700\\" height=\\"400\\"]\r\n<br>\r\n<br>We add chlorine at our water treatment works to make sure the public water supply is safe to drink.\r\n<br>Sometimes you may notice a change in the taste or smell of your drinking water.\r\n<br>The water is often described as having a TCP, antiseptic, metallic, chemical, medicinal or bitter taste or smell to it. It\\\'s noticeable when you first run the tap, in boiled drinks, or when a glass of water has stood for a period of time.\r\n<br>Further advice on causes and what you can do to help can be found in our advice sheet  ‘My tap water tastes or smells of medicine, chemical, disinfectant or TCP’ and can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/WQ_TASTE-SMELL.pdf" target="_blank" rel="noopener noreferrer">here</a>.\r\n<br><br><br>My tap water is cloudy, is there anything wrong with it?: Drinking water can sometimes appear \\\'milky\\\' or \\\'cloudy\\\' when first drawn from the tap. This is usually caused by air and generally disappears after a short time. Although unsightly, the air in the water is not harmful.\r\n<br>\r\n<br>Further advice on causes and what you can do to help can be found in our video or our advice sheet ‘My tap water is cloudy’ which can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/Tap-water-is-cloudy.pdf">here</a>\r\n<br>\r\n<br>\r\n<br>[video_embed video=\\"dn2Lh4oGN2E\\" parameters=\\"&amp;rel=0\\" mp4=\\"\\" ogv=\\"\\" placeholder=\\"\\" html5_parameters=\\"\\" width=\\"700\\" height=\\"400\\"]<br><br>My tap water is discoloured or I’ve noticed bits, stains or slime in my water. Is there anything wrong with it?: Drinking water is normally clear and bright in appearance but very occasionally for a brief period it may appear discoloured or contain particles. \r\n<br>\r\n<br>This maybe because we are carrying out some maintenance or repair work in your area, for example following a burst main. \r\n<br>\r\n<br>Sometimes the discoloration can also be caused by internal plumbing. Further advice on causes and what you can do to help can be found in our advice sheets:\r\n<br>\r\n<br>\\\'My tap water is discoloured\\\' and can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/Water-is-Discoloured.pdf">here</a>\r\n<br>\\\'‘I’ve noticed bits, stains or slime in my water\\\' and can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/Water-has-stains-or-slime.pdf">here</a>\r\n<br>\r\n<br>\r\n<br> <br><br>accordion<br><br><h4>The Facts About Drinking Water Quality</h4>\r\n<br>\r\n<br>Portsmouth Water has a long record of providing safe drinking water to the population of Portsmouth and the surrounding areas. The safety of the drinking water supply will always remain one of our principal objectives.\r\n<br>\r\n<br>The greatest health risk associated with drinking water still arises from bacterial contamination. In the UK, only 150 years ago, contaminated water caused many outbreaks of waterborne disease such as typhoid, cholera and dysentery. In the western world these diseases have been virtually eliminated with modern treatment methods and in particular the introduction of chlorine as a disinfection agent. In the Third World unsafe drinking water remains one of the major causes of disease.\r\n<br>\r\n<br>All drinking water contains some naturally occurring chemicals. The concept of PURE WATER would imply the absence of everything except H2O. If you drank a glass of pure water you would find it very flat and uninteresting. It\\\'s the natural minerals that give drinking water its taste. Drinking water taken from different parts of the UK can taste very different because of the varying natural minerals in each supply.\r\n<br>\r\n<br>Most of Portsmouth\\\'s supplies originate from the chalk of the South Downs and these naturally contain the hardness salts of calcium and magnesium and traces of other minerals. Hardness salts fur up your kettle but many people consider that they also make the water more palatable. There are some substances - nitrates for example - which would cause concern if present in large amounts. So we carefully monitor levels and strictly follow the advice of the Government\\\'s Drinking Water Inspectorate who regularly audit our work.<br>no-repeat;center top;;<br>auto<br><br>Catchment Management: Portsmouth Water abstracts groundwater found within the Chalk rock of the South Downs to supply public drinking water in your area. Around 85% of the water we supply comes directly from groundwater, sourced from boreholes or springs, with the remaining 15% being derived from the River Itchen - itself being groundwater fed. \r\n<br>\r\n<br><img src="/wp-content/uploads/2019/04/image1.png" alt="Catchment Management" />\r\n<br>\r\n<br>The water we supply to our consumers has to meet strict drinking water standards which provide specific limits on a number of pollutants, including nitrates and pesticides. The quality of water abstracted from our sources is influenced by the land practices in our catchments, such as the use of artificial fertilisers which are predominantly derived from agriculture.   \r\n<br>\r\n<br>The traditional ‘end of pipe’ solution for dealing with these impurities is to build large treatment works. However, these are expensive to construct and operate and do not provide benefit to either the environment or our customers. \r\n<br>\r\n<br><h2>Our primary risk</h2>\r\n<br>\r\n<br>Nitrate concentrations are rising in the groundwater within a number of the Company’s groundwater catchments. We have 11 catchments which are designated drinking water Safeguard Zones (SgZs) by the Environment Agency. Within these zones certain practices must be managed carefully to prevent the pollution of groundwaters which are used to provide drinking water for the local population. \r\n<br>\r\n<br>At present the risk of high nitrate concentrations in drinking water is being managed by blending the water from high nitrate sources with water from lower nitrate sources. However, with increasing concentrations at some low nitrate sources there is a risk that some of the options for blending will not be feasible in the future. This would result in the need for nitrate removal plants to be constructed, at significant cost.\r\n<br>\r\n<br>Portsmouth Water has been implementing a Catchment Management programme since 2008 to address potential future failures of the nitrate standard and to protect our drinking water sources from pollution, and therefore prevent the requirement to construct nitrate removal plants.\r\n<br>\r\n<br>The reasons we have chosen to undertake catchment management are:\r\n<br>\r\n<br>\r\n<br>	it is more cost effective and sustainable than constructing and operating nitrate removal plants;\r\n<br>	it offers wider environmental benefits;\r\n<br>	we can work with the local community to tackle these problems at source rather than at end of the pipe solutions.\r\n<br>\r\n<br>\r\n<br><h2>Our approach</h2>\r\n<br>\r\n<br>We work with farmers and landowners in our groundwater catchments by promoting a voluntary uptake of best management practices and services, so to reduce the impact of activities not only to the groundwater we abstract but also the local water environments. \r\n<br>\r\n<br>Our main ‘on ground action’ is delivered through the Downs and Harbours Clean Water Partnership <a href="http://www.cleanwaterpartnership.co.uk" target="_blank" rel="noopener noreferrer">www.cleanwaterpartnership.co.uk</a>. This partnership has been running since 2008 between Portsmouth Water, the Environment Agency and Natural England to proactively tackle diffuse pollution affecting the quality of groundwater, surface and coastal waters on West Sussex and East Hampshire.\r\n<br>\r\n<br><img src="/wp-content/uploads/2019/04/iamges2.jpg" alt="Catchment Management" />\r\n<br>We offer a range of services to farmers and landowners in our area including:\r\n<br>\r\n<br>\r\n<br>	free 1:1 confidential on-farm advice\r\n<br>	free workshops and events \r\n<br>	subsided advice for Mid-tier Countryside Stewardship applications\r\n<br>	Portsmouth Water’s Capital Grant Scheme (<a href="/wp-content/uploads/2019/04/1.-CAPITAL-GRANT-SCHEME-BOOKLET.pdf" target="_blank" rel="noopener noreferrer">to find out more click here</a>) \r\n<br>	And lots more…. For more information visit the D&amp;H’s website by clicking on the icon below.\r\n<br>\r\n<br>\r\n<br><a href="https://www.cleanwaterpartnership.co.uk/" target="_blank" rel="noopener noreferrer"><img src="/wp-content/uploads/2019/04/images3.png" alt="Catchment Management" /></a>\r\n<br>\r\n<br>In addition to the ‘on ground ‘ work delivered by the partnership Portsmouth Water will also be developing a ‘Payment for Ecosystem Services’ Scheme for the period 2020-2025 , in which Portsmouth Water will look to subsidise farmers and landowners to change their land management practices to provide an ecosystem service(s) which benefits water quality.\r\n<br>\r\n<br>There will also be more focus and support for equine establishments as it is believed that this activity maybe contributing to localised high nutrient loading of surface waters and groundwaters. We can offer free services including free 1:1 visits on paddock management, soil management and manure management as well as subsided capital grants for infrastructure improvements under our <a href="/wp-content/uploads/2019/04/1.-CAPITAL-GRANT-SCHEME-BOOKLET.pdf" target="_blank" rel="noopener noreferrer">Capital Grant Scheme</a>. For more information please take a look at our <a href="/wp-content/uploads/2019/04/EQUINE-LEAFLET.pdf" target="_blank" rel="noopener noreferrer">Equine leaflet</a> and visit the Downs &amp; Harbours <a href="https://www.cleanwaterpartnership.co.uk/" target="_blank" rel="noopener noreferrer">Clean Water Partnership website</a>.\r\n<br>\r\n<br><h2>Other risks </h2>\r\n<br>\r\n<br>Another key risk to groundwater is oil contamination from heating oil storage. Over recent years there have been an increasing number of pollution incidents in our catchments caused by faulty or badly maintained heating oil tanks, poor or faulty pipework and from criminal activity, especially related to the attempted theft of fuel oil.\r\n<br>\r\n<br>In an attempt to reduce the risk from domestic oil storage, Portsmouth Water have embarked on an initiative to increase the awareness to the wider public of the hazards posed to local drinking water supplies, provide advice on how to prevent spills, leaks and thefts occurring, and what to do in the event of a leak or spill. For future information and advice please take some time to look at our advice leaflet, by <a href="/wp-content/uploads/2019/04/OIL-STORAGE-LEAFLET_2018.pdf" target="_blank" rel="noopener noreferrer">clicking here</a>.\r\n<br>\r\n<br><a href="/wp-content/uploads/2019/04/OIL-STORAGE-LEAFLET_2018.pdf" target="_blank" rel="noopener noreferrer"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/OIL-STORAGE-LEAFLET_2018-1.jpg" alt="" /></a>\r\n<br>\r\n<br>\r\n<br>We also offer a 50% subsidy towards replacement works of heating oil set ups deemed to pose a risk to groundwater. This subsidy is available to properties within our catchments, please see our leaflet for further information, by <a href="/wp-content/uploads/2019/04/Replacement-Scheme-Leaflet.pdf" target="_blank" rel="noopener noreferrer">clicking here</a>.\r\n<br>\r\n<br>For more information on our Catchment Management work please email our Catchment Management Team at <a href="mailto:catchment.management@portsmouthwater.co.uk" target="_blank" rel="noopener noreferrer">catchment.management@portsmouthwater.co.uk</a>\r\n<br><br><br>Monitoring Drinking Water Quality: Water quality regulations are in place to ensure water supplied to customers is safe to drink. There are 58 standards in the regulations covering microbiological, chemical and physical parameters. In order to monitor water quality from source to tap, the Company’s area of supply is divided into zones serving not more than 100,000 people from single sources.\r\n<br>\r\n<br><h4>Water Quality Standards</h4>\r\n<br>\r\n<br>In the calendar year 2013 the Company carried out a total of 39,376 determinations in samples taken at treatment works, service reservoirs and customer taps. Of these the overall mean zonal compliance, which is the representation of overall drinking water quality in customers’ properties as reported to the Drinking Water Inspectorate (DWI) was 99.97% (99.96 in 2012).\r\n<br>\r\n<br>The water quality regulations monitor 58 standards to ensure water quality meets the standards across all stages of our processes from source to the customers tap.\r\n<br>\r\n<br>In addition to publishing the information on the website, the results are supplied to the Drinking Water Inspectorate who produces an annual report which contains a commentary on each company. The report may be viewed on the DWI website <a href="http://www.dwi.defra.gov.uk/" target="_blank" rel="noopener noreferrer">www.dwi.defra.gov.uk</a>.\r\n<br>\r\n<br>The specific compliance groups are explained in more detail below to provide an understanding of water quality monitoring from source to tap:\r\n<br>\r\n<br><h4>Process Control</h4>\r\n<br>\r\n<br>Process control quality compliance is based upon a selection of parameters which are, in general terms, controlled by the processes in place at water treatment works. The focus is on chemical parameters and in 2013 100% of the samples taken were compliant.\r\n<br>\r\n<br><h4>Disinfectant Control</h4>\r\n<br>\r\n<br>Disinfection control quality compliance is based upon a selection of parameters which demonstrate the effectiveness of disinfection and pathogen removal. Microbiological standards are of particular importance and based upon the presence of coliforms which excellent to use as an indicator of any problems with the disinfection of the water. In 2013 100% of the samples taken were compliant.\r\n<br>\r\n<br><h4>Distribution Maintenance</h4>\r\n<br>\r\n<br>Distribution maintenance quality compliance is based upon a selection of parameters to reflect the age, condition and maintenance standards of water mains. In 2013 99.97% compliance was achieved. One sample failed the standard for iron; however the plumbing in the premises was found to be contrary to regulations and was the most likely cause of the failure.\r\n<br>\r\n<br><h4>Reservoir Integrity</h4>\r\n<br>\r\n<br>Reservoir integrity quality compliance is based upon a selection of parameters to reflect the hygienic status of service reservoirs and includes microbiological analysis. In 2013 99.90% of the samples taken were compliant. There were two failures of the coliform standard at a service reservoir during 2013. The investigation into these failures found that they were most likely due to some faulty lagging on the tap which contaminated the samples while they were being taken.\r\n<br>\r\n<br><h4>Domestic Water Systems</h4>\r\n<br>\r\n<br>Domestic water quality compliance is based upon a selection of parameters to reflect the design and condition of customers’ domestic water systems and includes microbiological analysis. In 2013 99.98% compliance was achieved. The microbiological parameter identified three samples that exceeded the coliform indicator at customers’ taps. Because coliforms occur so widely in the natural environment and are extremely sensitive to modern detection methods, there are occasional spurious results often due to the difficulty in achieving a thorough sterilisation of some taps used for sampling. All positive results are separately investigated to identify the cause, as well as the need for any remedial works, to ensure the integrity of the supply. In all of the three microbiological failures, the customer’s kitchen tap was identified or suspected of being the source of the contamination.\r\n<br>\r\n<br><h4>Other Quality Issues</h4>\r\n<br>\r\n<br>Membrane plants (sophisticated filtration systems) are operating at 5 of our treatment works and 451 operational and compliance samples were taken during 2013 for cryptosporidium analysis from the final treated water from all these works. Of these samples, 17 contained low levels of cryptosporidium oocysts. Although there was no perceived risk to health at these low levels the company has made plans to install some treatment at two of these works to alleviate any potential risk in the future.\r\n<br>\r\n<br>In 2013 we continued operating a Water Safety Plan covering all identifiable risks from source to tap known as the Drinking Water Safety Plan. The Plan has been audited by the Drinking Water Inspectorate.\r\n<br>\r\n<br>2009 saw the launch of the Downs and Harbours Clean Water Partnership, a forward-thinking initiative formed by Portsmouth Water, Natural England and the Environment Agency. The Partnership has been set up to tackle diffuse water pollution issues affecting the quality of ground, surface and coastal waters in our supply area. The Clean Water Partnership’s focus is on reducing inputs of nutrients, particularly nitrates, to the water environment. The project is working to:\r\n<br>\r\n<br>\r\n<br>    Protect and improve the water quality of groundwater sources used for public water supply\r\n<br>    Reduce algal growth in Portsmouth, Chichester, Langstone Harbours and the River Hamble estuary and help improve the near-shore environment\r\n<br>    Reduce pressures on the ecology of local rivers, such as the Hamble, Meon, Wallington, Ems and Lavant\r\n<br>\r\n<br>\r\n<br>The Partnership offers confidential services and support to farmers and other land owners; these services include nutrient, manure, soil and water management plans as well as workshops, one-to-one consultations and farm demonstrations of best farm practices. The past year has seen a greater uptake of these services and the workshops are seeing more participants.\r\n<br>\r\n<br><h4>Enquiries</h4>\r\n<br>\r\n<br>Enquiries concerning water quality are handled by the Water Quality Department in the first instance. If a visit or samples are required, an appointment will be made for a staff member to call. If the situation requires immediate action, a member of staff will be sent the same day to take water samples, usually from the kitchen tap. In all cases we will provide the customer with written information concerning the laboratory analysis, along with any findings.\r\n<br>The Company also has a policy of providing free analysis with a written report to all customers who are concerned about lead levels.<br><br>Drinking Water Standards Explained: The Water Supply (Water Quality) Regulations 2000, which were made in response to the introduction of the European Drinking Water Directive (98/83/EC), have been amended by the Water Supply (Water Quality) 2000 (Amendment) Regulations 2007.\r\n<br>The above regulations impose stringent standards for over 50 different parameters that are used to assess the quality of drinking water. These parameters cover aesthetic, chemical, microbiological, physical, and health-related aspects of water quality. They are divided into the following types of parameters:\r\n<br>\r\n<br>• Directive parameters: Required by European legislation e.g. E.coli and pesticides\r\n<br>\r\n<br>• National parameters: Required by British legislation in addition to Directive parameters e.g. Aluminium and Iron.\r\n<br>\r\n<br>• Indicator parameters and additional monitoring requirements: These give an indication of a deteriorating situation if limits are breached e.g. chloride and ammonia. They do not necessarily have immediate health significance at the limit set.\r\n<br>\r\n<br>Water samples are taken from treatment works, reservoirs and customer taps to show the water is fit for human consumption. They are analysed for the substances listed in the standards using state- of-the-art technology and laboratory techniques. Some substances are measured in milligrammes per litre (mg/l); 1mg/l is one part in a million.  Others are measured in microgrammes per litre (µg/l); 1µg/l is one part in a billion.\r\n<br>\r\n<br>Even though Portsmouth Water provides consistently high quality drinking water, occasionally some tests fail to meet the required standards. If a sample fails to meet requirements it does not necessarily mean that the water is harmful to health or unfit to drink and Portsmouth Water investigates each one thoroughly.\r\n<br>\r\n<br>Failures can arise for a variety of reasons - for example in individual properties plumbing materials and installations may cause a problem where the mains water is of good quality and neighbouring properties are unaffected. If any problems are found we act immediately and we inform the Local Authority and Drinking Water Inspectorate (DWI) of any compliance sample failures.<br><br>Ensuring Water Quality: <img src="/wp-content/uploads/2015/02/Water-Quality-Image.jpg" alt="Water Quality Testing" />Throughout the water supply process the Company monitors drinking water quality by taking samples from sources, treatment works, service reservoirs and at customers’ taps.\r\n<br>\r\n<br>Analysis takes place in the Company’s purpose built Laboratory to strict standards set down by the Statutory Water Quality Regulations. Audits of the sampling and analytical process are conducted by the Government’s ‘Drinking Water Inspectorate’ who regularly reports that the Company has one of the highest pass rates in the country. When an isolated failure occurs the cause is separately investigated.\r\n<br>\r\n<br>Being derived from the chalk aquifer, the Company’s water is moderately ‘hard’. This can cause problems with the build up of limescale on hot water appliances, but hard drinking water is believed by the medical profession to be better for human health than soft water.<br><br>Water Quality Results: Water quality regulations are in place to ensure water supplied to customers is safe to drink. There are 58 standards in the regulations covering microbiological, chemical and physical parameters. In order to monitor water quality from source to tap, the Company’s area of supply is divided into zones serving not more than 100,000 people from single sources. Every year the Company takes a number of samples at treatment works, service reservoirs and customer taps.\r\n<br>  See the water quality results for your area on our app here - <a href="https://www.portsmouthwater.co.uk/about-us/water-quality/hardness-water-quality-results-in-your-area/">Water quality results in your area</a><br><br>Water Quality Concerns (e.g. Fluoride, Nitrate): <a href="/contact-us">contact details can be found by clicking here</a>\r\n<br>\r\n<br><h4>Cryptosporidium</h4>\r\n<br>\r\n<br>Cryptosporidium is a very small protozoan parasite which is found in many \\\'hosts\\\' including birds, fish and mammals. In humans it can cause severe sickness and diarrhoea particularly in the young, elderly and immuno-compromised. A very low level dose can be sufficient to cause infection. It freely exists in the natural environment and can exist in a dormant state for long periods. It can be transmitted from unwashed fruit and vegetables, swimming pools and occasionally water supplies.\r\n<br>\r\n<br>The Company has conducted risk assessments at all its sources and regular monitoring takes place. At five sites, Farlington, Lovedean, Soberton, Fishbourne and River Itchen, the Company has installed sophisticated membrane treatment plants which are capable of removing the infective cryptosporidium oocysts.\r\n<br><h4>Nitrates</h4>\r\n<br>\r\n<br>Intensive agricultural production in recent years has led to the increase of nitrates appearing in underground water supplies. Certain parts of the UK have been more affected than others. In part of the Portsmouth Water area we have had to install blending arrangements to ensure that all our supplies are within the limits laid down by the Water Quality Regulations.\r\n<br><h4>Pesticides</h4>\r\n<br>\r\n<br>The present regulations set a very strict limit for pesticides in drinking water - they must not be present in a concentration greater than one part in ten thousand million. This very low concentration ignores the very different toxicity levels of various pesticides.\r\n<br>\r\n<br>At all treatment works and customer taps we regularly check for the presence of some 30 compounds which we know to be in use.\r\n<br><h4>Fluoride</h4>\r\n<br>\r\n<br>Water containing fluoride compounds has been shown to help prevent dental cavities from forming - particularly in young children, although there are conflicting reports about its value as well as other side effects.\r\n<br>\r\n<br>Currently we do not add fluoride to any of our supplies, although one of our sources does have a low level of natural fluoride present but not at a level recommended for dental purposes.\r\n<br>\r\n<br>In 2003, legislation was introduced that enables Health Authorities to instruct water companies to fluoridate their supplies; however this has not yet happened in our area.\r\n<br>\r\n<br>If the Health Authorities did decide to pursue fluoridation then a public consultation exercise would have to be conducted.  This would give consumers the opportunity to express their views to the Health Authorities before any final decision can be made.<br><br>Lead pipes in your home: <h4>Lead</h4>\r\n<br>Water at its source and in mains is virtually lead free. However many properties still have lead plumbing and lead service pipes supplying the water into the house. If you live in a house built before 1970, chances are you may have lead pipework. Your drinking water can pick up lead from the pipework that runs from the water main underground and into your property, or from lead pipework inside your property. If you would like any further information relating to Lead please download our <a href="/wp-content/uploads/2015/02/02-WQ_LEAD-LEAFLET.pdf">‘Lead Pipes in your home Advice Leaflet’ here</a>\r\n<br>The leaflet will provide you with information on:\r\n<br>Where lead comes from\r\n<br>Why lead can be a problem\r\n<br>Where we sample and what we find\r\n<br>What Portsmouth Water are doing about lead\r\n<br>What to do if you think you have lead\r\n<br>\r\n<br><br><br>Looking After Water In Your Home: This publication was produced by Water UK as a Consumers Guide to Looking After Water In The Home.\r\n<br>\r\n<br>It covers subjects such as taste, odour and colour of water. Lead pipes, pipe ownership and many other useful topics to help you \\\'look after water in your home\\\'.\r\n<br>\r\n<br><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Water-In-The-Home-2015.pdf" target="_blank" rel="noopener noreferrer">Click here to view Water UK\\\'s Consumer Guide to Looking After Water in Your Home</a>.<br><br>The Taste of Drinking Water: Deciding whether water has an unusual taste is a very subjective question. Without doubt some palates are much more sensitive than others and it is sometimes difficult to know whether it is detectable by the sense of taste or smell.\r\n<br>\r\n<br>Most taste complaints we receive are usually linked to the chlorine dose that we add to ensure disinfection of the water. Chlorine has been used for disinfection by the Industry for many years and it is probably due to its use that most waterborne diseases have been eliminated in the western world.<br><br>Tap Hygiene: <img src="/wp-content/uploads/2015/02/Tap.jpg" alt="tap" />It is important that taps that are used for drinking water are kept clean. Whilst the water coming to your tap is safe, many bacteria can live in the kitchen and some can grow both on the outside of the tap and inside the lip of the spout. They are not visible to the naked eye, but the tap can become contaminated from food or items washed in the sink. For this reason, you should never allow food to come into contact with the end of the tap.\r\n<br>\r\n<br>Occasionally fungi, naturally present in the air, can also attach itself to damp surfaces and grow into a visible slime usually black in colour (and sometimes pink). This slime is seen usually in bathrooms and kitchens on taps, shower heads, tiles and several other places.\r\n<br>\r\n<br>Unfortunately there is nothing we can do to the drinking water supply to prevent this type of growth and the only way to keep on top of the problem is by routine cleaning of all the surfaces which can be affected.\r\n<br>\r\n<br> <h4>Taps can be cleaned as follows:</h4>\r\n<br>\r\n<br>\r\n<br>Regularly clean household taps thoroughly by using a small brush (such as an old toothbrush) dipped in a mild solution of bleach or sterilising fluid such as is used for cleaning babies’ bottles\r\n<br>Pay particular attention to the inside of the spout and/or any plastic insert\r\n<br>After cleaning the tap, run it for a few moments to remove any remaining disinfectant\r\n<br>Don’t leave the dishcloth on the tap to dry as this can increase the likelihood of contamination\r\n<br>\r\n<br>\r\n<br><br><br>Facts About Bottled Water: <img src="/wp-content/uploads/2015/02/Bottles-ImageWQ1.jpg" alt="Bottled water" />None of the bottled water available today is of better quality than tap water. In certain circumstances the quality can be inferior to tap water especially if the bottle has been stored in warm conditions.\r\n<br>\r\n<br>The real difference between bottled and tap water is the cost. The bottled variety costs around one thousand times more than tap water and unlike tap water delivery is an additional cost!\r\n<br>\r\n<br>Try filling a bottle with tap water, leaving it in the fridge overnight and then trying a taste test. You\\\'ll be surprised at the result!<br><br>Facts About Domestic Water Filters: The market for domestic water filters has increased enormously in recent years. This is partly due to the extravagant advertising about them which casts doubt on the quality of tap water. Tap water is entirely safe to drink and you need not worry about it affecting your health.\r\n<br>\r\n<br>In some cases filters can improve taste. They do, however, remove all chlorine and this means that the protection against contamination is also removed. If you do use a filter, remember to change the cartridge regularly, and always keep the filtered water in a cool place. The fridge is best.<br><br>Drinking Water Safety Plan (DWSP): Ensuring the quality of our drinking water is crucial to the service we provide to our customers. DWI announced the use of the Drinking Water Safety Plan (DWSP) concept (originally developed by the World Health Organisation) to the regulation of drinking water quality during 2004. This is a source to tap risk management approach that identifies and proactively manages risks to drinking water quality. This approach is central to the way in which we ensure a continuous supply of safe drinking water now and in the future.\r\n<br>\r\n<br>A Drinking Water safety Plan consists of three key elements:\r\n<br>\r\n<br><img src="/wp-content/uploads/2015/02/DWSP.gif" alt="Safety Plan" />\r\n<br>\r\n<br><h4>Portsmouth Water Approach</h4>\r\n<br>\r\n<br>When assessing the risks to drinking water quality we identify hazards and hazardous events and score the likelihood and consequence of these occurring to determine the level of risk. We put control measures in place to manage any risk in order to reduce the likelihood of these hazardous events happening.\r\n<br>\r\n<br>Our risk management approach is an integral part of our Periodic Review and business planning process which helps to direct investment into the most important areas. An example of this process is the significant risk that the trihalomethane (THM) standard might be breached in the near future; a solution was identified and put forward in our final business plan to OFWAT and accepted.\r\n<br>\r\n<br>More recently, greater effort has been focused on determining risks to raw water quality within our catchments. Portsmouth Water is building upon the existing Downs &amp; Harbours Clean Water Partnership and has created a Catchment Management programme to upscale approaches to tackle diffuse water pollution. For more information visit the Catchment Management section below.<br><br>accordion<br><br>', 'Water Quality', '', 'inherit', 'closed', 'closed', '', '2193-revision-v1', '', '', '2020-10-08 12:59:58', '2020-10-08 11:59:58', '', 2193, 'https://www.portsmouthwater.co.uk/2020/10/08/2193-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10389, 1, '2020-10-08 13:01:50', '2020-10-08 12:01:50', '<img src="/wp-content/uploads/2015/02/wq2.jpg" alt="Testing Water Quality" />\r\n<h4>Drinking Water Quality is of concern to us all.</h4>\r\nTo find out more about Water Quality Standards, the monitoring we do and the major issues affecting water quality, click the Headings below.\r\nno-repeat;center top;;\r\nauto\r\n\r\nWhat is the Hardness of my Water?: Our water is mainly derived from the chalk of the South Downs - it is excellent quality, but its chalk source means that it is moderately hard. Water hardness comes from naturally occurring calcium and magnesium salts, dissolved from the chalk as the water passes through it. These natural salts give the water a crisp, pleasant and fresh taste and in addition, calcium and magnesium are essential minerals in our diet, making our water some of the best quality drinking water in the country. If you would like any further information relating to hardness please download our <a href="/wp-content/uploads/2015/02/03-WATER-HARDNESS-LIMESCALE.pdf" target="_blank" rel="noopener noreferrer">Water Hardness Advice Leaflet here</a>.\r\n\r\n\r\nSometimes it can be important to know the exact water hardness in your area, particularity if you are purchasing new household appliances such as a dishwasher or washing machine. Use our app to find out the hardness of your water - <a href="https://www.portsmouthwater.co.uk/about-us/water-quality/hardness-water-quality-results-in-your-area/">click here </a>\r\n\r\n\r\n\r\nMy tap water tastes or smells of Chlorine, Chemical Disinfectant or TCP. Is there anything I can do?: [video_embed video=\\"xVH9j_NXTLI\\" parameters=\\"&amp;rel=0\\" mp4=\\"\\" ogv=\\"\\" placeholder=\\"\\" html5_parameters=\\"\\" width=\\"700\\" height=\\"400\\"]\r\n\r\n\r\nWe add chlorine at our water treatment works to make sure the public water supply is safe to drink.\r\n\r\nSometimes you may notice a change in the taste or smell of your drinking water.\r\n\r\nThe water is often described as having a TCP, antiseptic, metallic, chemical, medicinal or bitter taste or smell to it. It\\\'s noticeable when you first run the tap, in boiled drinks, or when a glass of water has stood for a period of time.\r\n\r\nFurther advice on causes and what you can do to help can be found in our advice sheet ‘My tap water tastes or smells of medicine, chemical, disinfectant or TCP’ and can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/WQ_TASTE-SMELL.pdf" target="_blank" rel="noopener noreferrer">here</a>.\r\n\r\n\r\n\r\nMy tap water is cloudy, is there anything wrong with it?: Drinking water can sometimes appear \\\'milky\\\' or \\\'cloudy\\\' when first drawn from the tap. This is usually caused by air and generally disappears after a short time. Although unsightly, the air in the water is not harmful.\r\n\r\n\r\nFurther advice on causes and what you can do to help can be found in our video or our advice sheet ‘My tap water is cloudy’ which can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/Tap-water-is-cloudy.pdf">here</a>\r\n\r\n\r\n\r\n[video_embed video=\\"dn2Lh4oGN2E\\" parameters=\\"&amp;rel=0\\" mp4=\\"\\" ogv=\\"\\" placeholder=\\"\\" html5_parameters=\\"\\" width=\\"700\\" height=\\"400\\"]\r\n\r\nMy tap water is discoloured or I’ve noticed bits, stains or slime in my water. Is there anything wrong with it?: Drinking water is normally clear and bright in appearance but very occasionally for a brief period it may appear discoloured or contain particles.\r\n\r\n\r\nThis maybe because we are carrying out some maintenance or repair work in your area, for example following a burst main.\r\n\r\n\r\nSometimes the discoloration can also be caused by internal plumbing. Further advice on causes and what you can do to help can be found in our advice sheets:\r\n\r\n\r\n\\\'My tap water is discoloured\\\' and can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/Water-is-Discoloured.pdf">here</a>\r\n\r\n\\\'‘I’ve noticed bits, stains or slime in my water\\\' and can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/Water-has-stains-or-slime.pdf">here</a>\r\n\r\n\r\n\r\n\r\n\r\naccordion\r\n<h4>The Facts About Drinking Water Quality</h4>\r\nPortsmouth Water has a long record of providing safe drinking water to the population of Portsmouth and the surrounding areas. The safety of the drinking water supply will always remain one of our principal objectives.\r\n\r\n\r\nThe greatest health risk associated with drinking water still arises from bacterial contamination. In the UK, only 150 years ago, contaminated water caused many outbreaks of waterborne disease such as typhoid, cholera and dysentery. In the western world these diseases have been virtually eliminated with modern treatment methods and in particular the introduction of chlorine as a disinfection agent. In the Third World unsafe drinking water remains one of the major causes of disease.\r\n\r\n\r\nAll drinking water contains some naturally occurring chemicals. The concept of PURE WATER would imply the absence of everything except H2O. If you drank a glass of pure water you would find it very flat and uninteresting. It\\\'s the natural minerals that give drinking water its taste. Drinking water taken from different parts of the UK can taste very different because of the varying natural minerals in each supply.\r\n\r\n\r\nMost of Portsmouth\\\'s supplies originate from the chalk of the South Downs and these naturally contain the hardness salts of calcium and magnesium and traces of other minerals. Hardness salts fur up your kettle but many people consider that they also make the water more palatable. There are some substances - nitrates for example - which would cause concern if present in large amounts. So we carefully monitor levels and strictly follow the advice of the Government\\\'s Drinking Water Inspectorate who regularly audit our work.\r\nno-repeat;center top;;\r\nauto\r\n\r\nCatchment Management: Portsmouth Water abstracts groundwater found within the Chalk rock of the South Downs to supply public drinking water in your area. Around 85% of the water we supply comes directly from groundwater, sourced from boreholes or springs, with the remaining 15% being derived from the River Itchen - itself being groundwater fed.\r\n\r\n\r\n<img src="/wp-content/uploads/2019/04/image1.png" alt="Catchment Management" />\r\n\r\n\r\nThe water we supply to our consumers has to meet strict drinking water standards which provide specific limits on a number of pollutants, including nitrates and pesticides. The quality of water abstracted from our sources is influenced by the land practices in our catchments, such as the use of artificial fertilisers which are predominantly derived from agriculture.\r\n\r\n\r\nThe traditional ‘end of pipe’ solution for dealing with these impurities is to build large treatment works. However, these are expensive to construct and operate and do not provide benefit to either the environment or our customers.\r\n<h2>Our primary risk</h2>\r\nNitrate concentrations are rising in the groundwater within a number of the Company’s groundwater catchments. We have 11 catchments which are designated drinking water Safeguard Zones (SgZs) by the Environment Agency. Within these zones certain practices must be managed carefully to prevent the pollution of groundwaters which are used to provide drinking water for the local population.\r\n\r\n\r\nAt present the risk of high nitrate concentrations in drinking water is being managed by blending the water from high nitrate sources with water from lower nitrate sources. However, with increasing concentrations at some low nitrate sources there is a risk that some of the options for blending will not be feasible in the future. This would result in the need for nitrate removal plants to be constructed, at significant cost.\r\n\r\n\r\nPortsmouth Water has been implementing a Catchment Management programme since 2008 to address potential future failures of the nitrate standard and to protect our drinking water sources from pollution, and therefore prevent the requirement to construct nitrate removal plants.\r\n\r\n\r\nThe reasons we have chosen to undertake catchment management are:\r\n\r\n\r\n\r\nit is more cost effective and sustainable than constructing and operating nitrate removal plants;\r\n\r\nit offers wider environmental benefits;\r\n\r\nwe can work with the local community to tackle these problems at source rather than at end of the pipe solutions.\r\n<h2>Our approach</h2>\r\nWe work with farmers and landowners in our groundwater catchments by promoting a voluntary uptake of best management practices and services, so to reduce the impact of activities not only to the groundwater we abstract but also the local water environments.\r\n\r\n\r\nOur main ‘on ground action’ is delivered through the Downs and Harbours Clean Water Partnership <a href="http://www.cleanwaterpartnership.co.uk" target="_blank" rel="noopener noreferrer">www.cleanwaterpartnership.co.uk</a>. This partnership has been running since 2008 between Portsmouth Water, the Environment Agency and Natural England to proactively tackle diffuse pollution affecting the quality of groundwater, surface and coastal waters on West Sussex and East Hampshire.\r\n\r\n\r\n<img src="/wp-content/uploads/2019/04/iamges2.jpg" alt="Catchment Management" />\r\n\r\nWe offer a range of services to farmers and landowners in our area including:\r\n\r\n\r\n\r\nfree 1:1 confidential on-farm advice\r\n\r\nfree workshops and events\r\n\r\nsubsided advice for Mid-tier Countryside Stewardship applications\r\n\r\nPortsmouth Water’s Capital Grant Scheme (<a href="/wp-content/uploads/2019/04/1.-CAPITAL-GRANT-SCHEME-BOOKLET.pdf" target="_blank" rel="noopener noreferrer">to find out more click here</a>)\r\n\r\nAnd lots more…. For more information visit the D&amp;H’s website by clicking on the icon below.\r\n\r\n\r\n\r\n<a href="https://www.cleanwaterpartnership.co.uk/" target="_blank" rel="noopener noreferrer"><img src="/wp-content/uploads/2019/04/images3.png" alt="Catchment Management" /></a>\r\n\r\n\r\nIn addition to the ‘on ground ‘ work delivered by the partnership Portsmouth Water will also be developing a ‘Payment for Ecosystem Services’ Scheme for the period 2020-2025 , in which Portsmouth Water will look to subsidise farmers and landowners to change their land management practices to provide an ecosystem service(s) which benefits water quality.\r\n\r\n\r\nThere will also be more focus and support for equine establishments as it is believed that this activity maybe contributing to localised high nutrient loading of surface waters and groundwaters. We can offer free services including free 1:1 visits on paddock management, soil management and manure management as well as subsided capital grants for infrastructure improvements under our <a href="/wp-content/uploads/2019/04/1.-CAPITAL-GRANT-SCHEME-BOOKLET.pdf" target="_blank" rel="noopener noreferrer">Capital Grant Scheme</a>. For more information please take a look at our <a href="/wp-content/uploads/2019/04/EQUINE-LEAFLET.pdf" target="_blank" rel="noopener noreferrer">Equine leaflet</a> and visit the Downs &amp; Harbours <a href="https://www.cleanwaterpartnership.co.uk/" target="_blank" rel="noopener noreferrer">Clean Water Partnership website</a>.\r\n<h2>Other risks</h2>\r\nAnother key risk to groundwater is oil contamination from heating oil storage. Over recent years there have been an increasing number of pollution incidents in our catchments caused by faulty or badly maintained heating oil tanks, poor or faulty pipework and from criminal activity, especially related to the attempted theft of fuel oil.\r\n\r\n\r\nIn an attempt to reduce the risk from domestic oil storage, Portsmouth Water have embarked on an initiative to increase the awareness to the wider public of the hazards posed to local drinking water supplies, provide advice on how to prevent spills, leaks and thefts occurring, and what to do in the event of a leak or spill. For future information and advice please take some time to look at our advice leaflet, by <a href="/wp-content/uploads/2019/04/OIL-STORAGE-LEAFLET_2018.pdf" target="_blank" rel="noopener noreferrer">clicking here</a>.\r\n\r\n\r\n<a href="/wp-content/uploads/2019/04/OIL-STORAGE-LEAFLET_2018.pdf" target="_blank" rel="noopener noreferrer"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/OIL-STORAGE-LEAFLET_2018-1.jpg" alt="" /></a>\r\n\r\n\r\n\r\nWe also offer a 50% subsidy towards replacement works of heating oil set ups deemed to pose a risk to groundwater. This subsidy is available to properties within our catchments, please see our leaflet for further information, by <a href="/wp-content/uploads/2019/04/Replacement-Scheme-Leaflet.pdf" target="_blank" rel="noopener noreferrer">clicking here</a>.\r\n\r\n\r\nFor more information on our Catchment Management work please email our Catchment Management Team at <a href="mailto:catchment.management@portsmouthwater.co.uk" target="_blank" rel="noopener noreferrer">catchment.management@portsmouthwater.co.uk</a>\r\n\r\n\r\n\r\nMonitoring Drinking Water Quality: Water quality regulations are in place to ensure water supplied to customers is safe to drink. There are 58 standards in the regulations covering microbiological, chemical and physical parameters. In order to monitor water quality from source to tap, the Company’s area of supply is divided into zones serving not more than 100,000 people from single sources.\r\n<h4>Water Quality Standards</h4>\r\nIn the calendar year 2013 the Company carried out a total of 39,376 determinations in samples taken at treatment works, service reservoirs and customer taps. Of these the overall mean zonal compliance, which is the representation of overall drinking water quality in customers’ properties as reported to the Drinking Water Inspectorate (DWI) was 99.97% (99.96 in 2012).\r\n\r\n\r\nThe water quality regulations monitor 58 standards to ensure water quality meets the standards across all stages of our processes from source to the customers tap.\r\n\r\n\r\nIn addition to publishing the information on the website, the results are supplied to the Drinking Water Inspectorate who produces an annual report which contains a commentary on each company. The report may be viewed on the DWI website <a href="http://www.dwi.defra.gov.uk/" target="_blank" rel="noopener noreferrer">www.dwi.defra.gov.uk</a>.\r\n\r\n\r\nThe specific compliance groups are explained in more detail below to provide an understanding of water quality monitoring from source to tap:\r\n<h4>Process Control</h4>\r\nProcess control quality compliance is based upon a selection of parameters which are, in general terms, controlled by the processes in place at water treatment works. The focus is on chemical parameters and in 2013 100% of the samples taken were compliant.\r\n<h4>Disinfectant Control</h4>\r\nDisinfection control quality compliance is based upon a selection of parameters which demonstrate the effectiveness of disinfection and pathogen removal. Microbiological standards are of particular importance and based upon the presence of coliforms which excellent to use as an indicator of any problems with the disinfection of the water. In 2013 100% of the samples taken were compliant.\r\n<h4>Distribution Maintenance</h4>\r\nDistribution maintenance quality compliance is based upon a selection of parameters to reflect the age, condition and maintenance standards of water mains. In 2013 99.97% compliance was achieved. One sample failed the standard for iron; however the plumbing in the premises was found to be contrary to regulations and was the most likely cause of the failure.\r\n<h4>Reservoir Integrity</h4>\r\nReservoir integrity quality compliance is based upon a selection of parameters to reflect the hygienic status of service reservoirs and includes microbiological analysis. In 2013 99.90% of the samples taken were compliant. There were two failures of the coliform standard at a service reservoir during 2013. The investigation into these failures found that they were most likely due to some faulty lagging on the tap which contaminated the samples while they were being taken.\r\n<h4>Domestic Water Systems</h4>\r\nDomestic water quality compliance is based upon a selection of parameters to reflect the design and condition of customers’ domestic water systems and includes microbiological analysis. In 2013 99.98% compliance was achieved. The microbiological parameter identified three samples that exceeded the coliform indicator at customers’ taps. Because coliforms occur so widely in the natural environment and are extremely sensitive to modern detection methods, there are occasional spurious results often due to the difficulty in achieving a thorough sterilisation of some taps used for sampling. All positive results are separately investigated to identify the cause, as well as the need for any remedial works, to ensure the integrity of the supply. In all of the three microbiological failures, the customer’s kitchen tap was identified or suspected of being the source of the contamination.\r\n<h4>Other Quality Issues</h4>\r\nMembrane plants (sophisticated filtration systems) are operating at 5 of our treatment works and 451 operational and compliance samples were taken during 2013 for cryptosporidium analysis from the final treated water from all these works. Of these samples, 17 contained low levels of cryptosporidium oocysts. Although there was no perceived risk to health at these low levels the company has made plans to install some treatment at two of these works to alleviate any potential risk in the future.\r\n\r\n\r\nIn 2013 we continued operating a Water Safety Plan covering all identifiable risks from source to tap known as the Drinking Water Safety Plan. The Plan has been audited by the Drinking Water Inspectorate.\r\n\r\n\r\n2009 saw the launch of the Downs and Harbours Clean Water Partnership, a forward-thinking initiative formed by Portsmouth Water, Natural England and the Environment Agency. The Partnership has been set up to tackle diffuse water pollution issues affecting the quality of ground, surface and coastal waters in our supply area. The Clean Water Partnership’s focus is on reducing inputs of nutrients, particularly nitrates, to the water environment. The project is working to:\r\n\r\n\r\n\r\nProtect and improve the water quality of groundwater sources used for public water supply\r\n\r\nReduce algal growth in Portsmouth, Chichester, Langstone Harbours and the River Hamble estuary and help improve the near-shore environment\r\n\r\nReduce pressures on the ecology of local rivers, such as the Hamble, Meon, Wallington, Ems and Lavant\r\n\r\n\r\n\r\nThe Partnership offers confidential services and support to farmers and other land owners; these services include nutrient, manure, soil and water management plans as well as workshops, one-to-one consultations and farm demonstrations of best farm practices. The past year has seen a greater uptake of these services and the workshops are seeing more participants.\r\n<h4>Enquiries</h4>\r\nEnquiries concerning water quality are handled by the Water Quality Department in the first instance. If a visit or samples are required, an appointment will be made for a staff member to call. If the situation requires immediate action, a member of staff will be sent the same day to take water samples, usually from the kitchen tap. In all cases we will provide the customer with written information concerning the laboratory analysis, along with any findings.\r\n\r\nThe Company also has a policy of providing free analysis with a written report to all customers who are concerned about lead levels.\r\n\r\nDrinking Water Standards Explained: The Water Supply (Water Quality) Regulations 2000, which were made in response to the introduction of the European Drinking Water Directive (98/83/EC), have been amended by the Water Supply (Water Quality) 2000 (Amendment) Regulations 2007.\r\n\r\nThe above regulations impose stringent standards for over 50 different parameters that are used to assess the quality of drinking water. These parameters cover aesthetic, chemical, microbiological, physical, and health-related aspects of water quality. They are divided into the following types of parameters:\r\n\r\n\r\n• Directive parameters: Required by European legislation e.g. E.coli and pesticides\r\n\r\n\r\n• National parameters: Required by British legislation in addition to Directive parameters e.g. Aluminium and Iron.\r\n\r\n\r\n• Indicator parameters and additional monitoring requirements: These give an indication of a deteriorating situation if limits are breached e.g. chloride and ammonia. They do not necessarily have immediate health significance at the limit set.\r\n\r\n\r\nWater samples are taken from treatment works, reservoirs and customer taps to show the water is fit for human consumption. They are analysed for the substances listed in the standards using state- of-the-art technology and laboratory techniques. Some substances are measured in milligrammes per litre (mg/l); 1mg/l is one part in a million. Others are measured in microgrammes per litre (µg/l); 1µg/l is one part in a billion.\r\n\r\n\r\nEven though Portsmouth Water provides consistently high quality drinking water, occasionally some tests fail to meet the required standards. If a sample fails to meet requirements it does not necessarily mean that the water is harmful to health or unfit to drink and Portsmouth Water investigates each one thoroughly.\r\n\r\n\r\nFailures can arise for a variety of reasons - for example in individual properties plumbing materials and installations may cause a problem where the mains water is of good quality and neighbouring properties are unaffected. If any problems are found we act immediately and we inform the Local Authority and Drinking Water Inspectorate (DWI) of any compliance sample failures.\r\n\r\nEnsuring Water Quality: <img src="/wp-content/uploads/2015/02/Water-Quality-Image.jpg" alt="Water Quality Testing" />Throughout the water supply process the Company monitors drinking water quality by taking samples from sources, treatment works, service reservoirs and at customers’ taps.\r\n\r\n\r\nAnalysis takes place in the Company’s purpose built Laboratory to strict standards set down by the Statutory Water Quality Regulations. Audits of the sampling and analytical process are conducted by the Government’s ‘Drinking Water Inspectorate’ who regularly reports that the Company has one of the highest pass rates in the country. When an isolated failure occurs the cause is separately investigated.\r\n\r\n\r\nBeing derived from the chalk aquifer, the Company’s water is moderately ‘hard’. This can cause problems with the build up of limescale on hot water appliances, but hard drinking water is believed by the medical profession to be better for human health than soft water.\r\n\r\nWater Quality Results: Water quality regulations are in place to ensure water supplied to customers is safe to drink. There are 58 standards in the regulations covering microbiological, chemical and physical parameters. In order to monitor water quality from source to tap, the Company’s area of supply is divided into zones serving not more than 100,000 people from single sources. Every year the Company takes a number of samples at treatment works, service reservoirs and customer taps.\r\n\r\nSee the water quality results for your area on our app here - <a href="https://www.portsmouthwater.co.uk/about-us/water-quality/hardness-water-quality-results-in-your-area/">Water quality results in your area</a>\r\n\r\nWater Quality Concerns (e.g. Fluoride, Nitrate): <a href="/contact-us">contact details can be found by clicking here</a>\r\n<h4>Cryptosporidium</h4>\r\nCryptosporidium is a very small protozoan parasite which is found in many \\\'hosts\\\' including birds, fish and mammals. In humans it can cause severe sickness and diarrhoea particularly in the young, elderly and immuno-compromised. A very low level dose can be sufficient to cause infection. It freely exists in the natural environment and can exist in a dormant state for long periods. It can be transmitted from unwashed fruit and vegetables, swimming pools and occasionally water supplies.\r\n\r\n\r\nThe Company has conducted risk assessments at all its sources and regular monitoring takes place. At five sites, Farlington, Lovedean, Soberton, Fishbourne and River Itchen, the Company has installed sophisticated membrane treatment plants which are capable of removing the infective cryptosporidium oocysts.\r\n<h4>Nitrates</h4>\r\nIntensive agricultural production in recent years has led to the increase of nitrates appearing in underground water supplies. Certain parts of the UK have been more affected than others. In part of the Portsmouth Water area we have had to install blending arrangements to ensure that all our supplies are within the limits laid down by the Water Quality Regulations.\r\n<h4>Pesticides</h4>\r\nThe present regulations set a very strict limit for pesticides in drinking water - they must not be present in a concentration greater than one part in ten thousand million. This very low concentration ignores the very different toxicity levels of various pesticides.\r\n\r\n\r\nAt all treatment works and customer taps we regularly check for the presence of some 30 compounds which we know to be in use.\r\n<h4>Fluoride</h4>\r\nWater containing fluoride compounds has been shown to help prevent dental cavities from forming - particularly in young children, although there are conflicting reports about its value as well as other side effects.\r\n\r\n\r\nCurrently we do not add fluoride to any of our supplies, although one of our sources does have a low level of natural fluoride present but not at a level recommended for dental purposes.\r\n\r\n\r\nIn 2003, legislation was introduced that enables Health Authorities to instruct water companies to fluoridate their supplies; however this has not yet happened in our area.\r\n\r\n\r\nIf the Health Authorities did decide to pursue fluoridation then a public consultation exercise would have to be conducted. This would give consumers the opportunity to express their views to the Health Authorities before any final decision can be made.\r\n\r\nLead pipes in your home:\r\n<h4>Lead</h4>\r\nWater at its source and in mains is virtually lead free. However many properties still have lead plumbing and lead service pipes supplying the water into the house. If you live in a house built before 1970, chances are you may have lead pipework. Your drinking water can pick up lead from the pipework that runs from the water main underground and into your property, or from lead pipework inside your property. If you would like any further information relating to Lead please download our <a href="/wp-content/uploads/2015/02/02-WQ_LEAD-LEAFLET.pdf">‘Lead Pipes in your home Advice Leaflet’ here</a>\r\n\r\nThe leaflet will provide you with information on:\r\n\r\nWhere lead comes from\r\n\r\nWhy lead can be a problem\r\n\r\nWhere we sample and what we find\r\n\r\nWhat Portsmouth Water are doing about lead\r\n\r\nWhat to do if you think you have lead\r\n\r\n\r\n\r\n\r\nLooking After Water In Your Home: This publication was produced by Water UK as a Consumers Guide to Looking After Water In The Home.\r\n\r\n\r\nIt covers subjects such as taste, odour and colour of water. Lead pipes, pipe ownership and many other useful topics to help you \\\'look after water in your home\\\'.\r\n\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Water-In-The-Home-2015.pdf" target="_blank" rel="noopener noreferrer">Click here to view Water UK\\\'s Consumer Guide to Looking After Water in Your Home</a>.\r\n\r\nThe Taste of Drinking Water: Deciding whether water has an unusual taste is a very subjective question. Without doubt some palates are much more sensitive than others and it is sometimes difficult to know whether it is detectable by the sense of taste or smell.\r\n\r\n\r\nMost taste complaints we receive are usually linked to the chlorine dose that we add to ensure disinfection of the water. Chlorine has been used for disinfection by the Industry for many years and it is probably due to its use that most waterborne diseases have been eliminated in the western world.\r\n\r\nTap Hygiene: <img src="/wp-content/uploads/2015/02/Tap.jpg" alt="tap" />It is important that taps that are used for drinking water are kept clean. Whilst the water coming to your tap is safe, many bacteria can live in the kitchen and some can grow both on the outside of the tap and inside the lip of the spout. They are not visible to the naked eye, but the tap can become contaminated from food or items washed in the sink. For this reason, you should never allow food to come into contact with the end of the tap.\r\n\r\n\r\nOccasionally fungi, naturally present in the air, can also attach itself to damp surfaces and grow into a visible slime usually black in colour (and sometimes pink). This slime is seen usually in bathrooms and kitchens on taps, shower heads, tiles and several other places.\r\n\r\n\r\nUnfortunately there is nothing we can do to the drinking water supply to prevent this type of growth and the only way to keep on top of the problem is by routine cleaning of all the surfaces which can be affected.\r\n<h4>Taps can be cleaned as follows:</h4>\r\nRegularly clean household taps thoroughly by using a small brush (such as an old toothbrush) dipped in a mild solution of bleach or sterilising fluid such as is used for cleaning babies’ bottles\r\n\r\nPay particular attention to the inside of the spout and/or any plastic insert\r\n\r\nAfter cleaning the tap, run it for a few moments to remove any remaining disinfectant\r\n\r\nDon’t leave the dishcloth on the tap to dry as this can increase the likelihood of contamination\r\n\r\n\r\n\r\n\r\n\r\nFacts About Bottled Water: <img src="/wp-content/uploads/2015/02/Bottles-ImageWQ1.jpg" alt="Bottled water" />None of the bottled water available today is of better quality than tap water. In certain circumstances the quality can be inferior to tap water especially if the bottle has been stored in warm conditions.\r\n\r\n\r\nThe real difference between bottled and tap water is the cost. The bottled variety costs around one thousand times more than tap water and unlike tap water delivery is an additional cost!\r\n\r\n\r\nTry filling a bottle with tap water, leaving it in the fridge overnight and then trying a taste test. You\\\'ll be surprised at the result!\r\n\r\nFacts About Domestic Water Filters: The market for domestic water filters has increased enormously in recent years. This is partly due to the extravagant advertising about them which casts doubt on the quality of tap water. Tap water is entirely safe to drink and you need not worry about it affecting your health.\r\n\r\n\r\nIn some cases filters can improve taste. They do, however, remove all chlorine and this means that the protection against contamination is also removed. If you do use a filter, remember to change the cartridge regularly, and always keep the filtered water in a cool place. The fridge is best.\r\n\r\nDrinking Water Safety Plan (DWSP): Ensuring the quality of our drinking water is crucial to the service we provide to our customers. DWI announced the use of the Drinking Water Safety Plan (DWSP) concept (originally developed by the World Health Organisation) to the regulation of drinking water quality during 2004. This is a source to tap risk management approach that identifies and proactively manages risks to drinking water quality. This approach is central to the way in which we ensure a continuous supply of safe drinking water now and in the future.\r\n\r\n\r\nA Drinking Water safety Plan consists of three key elements:\r\n\r\n\r\n<img src="/wp-content/uploads/2015/02/DWSP.gif" alt="Safety Plan" />\r\n<h4>Portsmouth Water Approach</h4>\r\nWhen assessing the risks to drinking water quality we identify hazards and hazardous events and score the likelihood and consequence of these occurring to determine the level of risk. We put control measures in place to manage any risk in order to reduce the likelihood of these hazardous events happening.\r\n\r\n\r\nOur risk management approach is an integral part of our Periodic Review and business planning process which helps to direct investment into the most important areas. An example of this process is the significant risk that the trihalomethane (THM) standard might be breached in the near future; a solution was identified and put forward in our final business plan to OFWAT and accepted.\r\n\r\n\r\nMore recently, greater effort has been focused on determining risks to raw water quality within our catchments. Portsmouth Water is building upon the existing Downs &amp; Harbours Clean Water Partnership and has created a Catchment Management programme to upscale approaches to tackle diffuse water pollution. For more information visit the Catchment Management section below.\r\n\r\naccordion', 'Water Quality', '', 'inherit', 'closed', 'closed', '', '2193-revision-v1', '', '', '2020-10-08 13:01:50', '2020-10-08 12:01:50', '', 2193, 'https://www.portsmouthwater.co.uk/2020/10/08/2193-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10390, 1, '2020-10-08 15:08:03', '2020-10-08 14:08:03', 'In July, August and September 2020, we carried out surveys along the proposed route of the pipeline to help confirm the location of existing underground pipes and cables, and enable us to refine our planning application.Our specialist contractors used hand-held and van-mounted radar equipment and lifted manholes covers to look below the surface. To minimise the impact to traffic on busier roads, we carried out some surveys overnight, with temporary traffic lights in place to protect those working. We appreciate your support and understanding while these were carried out.\r\n<h2>What’s happening now?</h2>\r\nWe need to return to some areas to carry out additional investigations to help us learn more about what materials are below the surface and underground water levels along the route.Geology surveys – looking at what materials are below the surfaceDuring October 2020, our contractor Structural Soils will be carrying out surveys at 16 sites along the proposed pipeline route to allow us to inspect the different layers of materials below the surface. Using a specialist machine, a long narrow tube is inserted into the ground to create a ‘core’ that allows us to look at and record the different layers. Each core sample takes up to one day to complete and is placed back into the ground once we’ve logged the information.<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/survey1.jpg"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/survey1-300x202.jpg" alt="" /></a>This work will be completed between 16 and 30 October, and our working hours will be between 9am and 5pm, Monday to Friday. We’ve already been in contact with landowners impacted, with the majority of sites located within grassed areas owned by the local authority.The photo shows an example of the machine we’ll be using for this activityBoreholes – learning more about underground water levelsBetween 13 and 27 October, we’ll also be digging three boreholes along the proposed pipeline route to allow us to gather more information about water levels underground. Each one will take up to three days and will be filled in once the survey is complete. Our working hours will be between 9am and 5pm, Monday to Friday.Access and keeping you safeAccess to properties and driveways will be maintained at all times. Working areas will be fenced off and we ask that you take care around our sites and follow signage for any footpath diversions. We’re working hard to protect everyone at this time, and please help us follow current health advice by staying a safe distance from those working.We don’t need to enter any properties to complete this work. All our staff and people working on our behalf carry an identity card with their photograph and name on it. If you’re not sure if a caller works for Portsmouth Water, please phone us to check.We’re sorry about any inconvenience this may cause, and we’d like to thank you in advance for your patience and understanding.\r\n<h2>Commonly asked questions</h2>\r\nWe understand you may have some questions about the survey work being carried out along the route of the proposed pipeline, so we’ve put together some Question and Answers with more information.If you still have unanswered questions, please get in touch so we can answer your queries and make the information available to others as well.\r\n\r\nWhy are you doing these surveys?: As you may be aware, Portsmouth Water is proposing to create a new reservoir at Havant Thicket. As part of this project, we’re also proposing a new pipeline that will pump water to and from the reservoir.\r\n\r\n\r\nAs part of our design process, we undertake a number of different types of activities and surveys to provide us with information. Along the pipeline route, the surveys focus on us learning more about what’s underground, including the location of the other services including gas and electricity, as well as finding out more about the ground conditions.\r\n\r\n\r\nNo final decisions have been made yet and if the project is approved the earliest that construction works would start is in a couple of years.\r\n\r\n\r\n\r\nWhat is happening?: During October 2020, we’re looking to learn more about what materials are below the surface and underground water levels along the route of the proposed pipeline.\r\n\r\n\r\nTo do this, our specialist contractors Structural Soils, will be completing two main activities:\r\n\r\n\r\n1. Taking ‘core’ samples from 16 sites along the pipeline route. Using a specialist machine, a long narrow tube is inserted into the ground to create a ‘core’ that allows us to look at and record the different layers. Each core sample takes up to one day to complete and is placed back into the ground once we’ve logged the information. We’ve already been in contact with landowners impacted, with the majority of sites located within grassed areas owned by the local authority.\r\n\r\n\r\n2. Digging three boreholes to look at the underground water levels. Each borehole takes up to three days to complete and is dug using a special machine that is a couple of metres tall. Two of the boreholes are within Portsmouth Water’s land, and we’ve been in contact with owner of the land where the final one will be located.\r\n\r\n\r\n\r\nWhat will I be able to see?: You may see the team along the route of the pipeline using small machines to dig into the ground to allow us to look at ground conditions. The sites are mainly located within grassier areas owned by the local authority. For the boreholes, the machines will be slightly larger, up to a couple of metres tall.\r\n\r\n\r\nAll our working areas will be fenced off and we ask that you take care around our sites and follow signage for any footpath diversions. Anyone working on our sites will be wearing hi-visibility jackets along with other protective equipment, such as gloves, safety glasses and hard hats.\r\n\r\n\r\nOnce the work is complete, we’ll refill any holes and leave the site as we found it.\r\n\r\nWhen will you be doing these surveys?: The surveys will be carried out by our contractor Structural Soils, between 13 and 30 October. However, as this work is weather dependant, the dates may change. Our working hours will be 9am and 5pm, Monday to Friday.\r\n\r\nWill it be noisy?: The machinery used does make some noise when digging, but this is not constant and will only be between our working hours of 9am and 5pm, Monday to Friday. We’ll do all we can to keep noise and disruption to a minimum.\r\n\r\nWill you be closing any roads?: No, we do not need to close any roads to complete these surveys. There may be occasions where we’re working within the footpath and, to keep you safe, we ask that you follow any diversion signage that is in place.\r\n\r\nWill my access be restricted?: No, access to properties, driveways and businesses will be maintained at all times. Working areas will be fenced off and we ask that you take care around our sites and follow signage for any footpath diversions.\r\n\r\nWill I have to move my car?: No, we do not require any cars to be moved.\r\n\r\nWill contractors be keeping social distancing?: We’re working hard to protect our employees and the local community at this time, and our contractors will be adhering to government guidelines on social distancing.\r\n\r\n\r\nWe ask that you also help us by staying a safe distance from those working. If you have any questions or would like to know more about our work, please call us on 023 9249 9888 between 8.30am and 4.30pm.\r\n\r\n\r\n\r\nHow I can keep up to date?: We’ll be regularly posting updates on our website and dedicated Facebook page <a href="https://www.facebook.com/HavantReservoir/">@HavantReservior</a>.\r\n\r\n\r\nHowever, if you’d like to ask any questions you can get in touch in a variety of ways – please <a href="https://www.portsmouthwater.co.uk/new-reservoir/contact/">click here</a> to find out more.\r\n\r\naccordion', 'Survey of the proposed pipeline route', '', 'inherit', 'closed', 'closed', '', '10364-revision-v1', '', '', '2020-10-08 15:08:03', '2020-10-08 14:08:03', '', 10364, 'https://www.portsmouthwater.co.uk/2020/10/08/10364-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10396, 1, '2020-10-13 09:34:35', '2020-10-13 08:34:35', '', 'click here', '', 'inherit', 'open', 'closed', '', 'draft-wholesale-charges-2021-22-assurance-statement', '', '', '2020-10-13 09:34:46', '2020-10-13 08:34:46', '', 2351, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/Draft-Wholesale-Charges-2021-22-Assurance-Statement.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10416, 1, '2020-10-20 09:35:04', '2020-10-20 08:35:04', '', 'Annual Performance Report 2020', '', 'inherit', 'open', 'closed', '', '2020-regaccounts-250620-final-signed-revised-sept-2020', '', '', '2020-10-20 09:35:11', '2020-10-20 08:35:11', '', 13489, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/2020-RegAccounts-250620-final-signed-Revised-Sept-2020.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10428, 2, '2020-10-26 14:07:29', '2020-10-26 14:07:29', '', 'ICA TECHNICIAN_EXT_17-04-20', '', 'inherit', 'open', 'closed', '', 'ica-technician_ext_17-04-20-2', '', '', '2020-10-26 14:07:29', '2020-10-26 14:07:29', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/ICA-TECHNICIAN_EXT_17-04-20.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10429, 1, '2020-09-02 11:30:05', '2020-09-02 10:30:05', 'Portsmouth Water has published the views it heard during its recent public consultation, on plans for a new reservoir in Hampshire and outlined how it’s taking them on board.\r\n\r\nHavant Thicket Reservoir, near Havant, would secure future water supplies for the South East, protect world-famous local chalk streams and provide a new green leisure hub, benefitting local people and wildlife.\r\n\r\nFollowing a public consultation on its reservoir proposals during May and June, Portsmouth Water has now published a ‘You said, we did’ report, setting out a summary of the feedback it received and how those opinions have shaped its plans. It is due to submit planning applications for the reservoir in the coming weeks.\r\n\r\nBob Taylor, Portsmouth Water’s Chief Executive Officer, said: “Our report shows the consultation on Havant Thicket Reservoir was a great success, with hundreds of people having their say online, through social media, by post and phone, and showing strong support for this important project.”\r\n\r\n“We have looked in detail at what people told us and have made a number of changes to our plans as a result.”\r\n\r\n“For example, we are now proposing to create access roads from the north and the south, which will help minimise the overall impact of traffic and almost halve the amount of ancient woodland we would need to remove along the northern route.”\r\n\r\n“We expect to use the northern route for most of the reservoir construction vehicles and people travelling from further afield to the site, with the southern route mainly used by local communities. We have designed it so both roads end in the site’s car park and the northern route is single track, to avoid them being used as a ‘rat run’ - something people told us they were particularly concerned about.”\r\n\r\nPortsmouth Water’s response also includes widening the paths for pedestrians, cyclists and horse-riders around the reservoir site and making sure the new visitor centre is designed to help it blend in with the surrounding area.\r\n\r\nImportantly, the company plans to include additional measures to help prevent potential anti-social behaviour at the reservoir - such as special access gates to stop unlicensed motorcycles.\r\n\r\nMr Taylor continued: “During the consultation, we heard concerns about the loss of ancient woodland due to the reservoir being constructed. In our report, we have clearly set out the extensive efforts we are planning, that will deliver an overall benefit for the environment. This includes looking at 70 sites before selecting the one that offers the most sustainable source of water and on-site material to create a reservoir, in order to meet the growing need in the water-stressed South East and protect precious chalk streams.”\r\n\r\n“We have worked closely with environmental partners to take advantage of this oneoff opportunity, to create a large new wetland for wildlife, to replant and improve at least 110 hectares of woodland and grassland, nearby to the reservoir and further afield, and establish a grant scheme to get other environmental projects in the area off the ground.”\r\n\r\n“As we have updated our designs during the last year, we have now managed to reduce the loss of ancient woodland in three areas - by changing the line of the reservoir embankment, moving the parking area out of Bell’s Copse Wood and reducing the width of the access road from the north.”\r\n\r\n“I would like to thank everyone again for taking the time to share their invaluable feedback and express their support, which means we can be sure the new reservoir meets the needs of our local communities, as well as securing the vital water resources our society needs for the future.”\r\n\r\nPortsmouth Water has also been carrying out research with local young people, to gather their views on the reservoir, a facility that will be in use for decades to come.\r\n\r\nOf the dozens of 11-18 year olds that took part, 90 per cent supported the scheme and many felt it would be good for physical and mental health by providing a new green space for leisure, exercise and enjoying time with friends and family.\r\n\r\nPortsmouth Water’s ‘You said, we did’ consultation report is available online at <a href="/havant-thicket-reservoir">www.portsmouthwater.co.uk/havant-thicket-reservoir</a>', 'Portsmouth Water takes feedback on board for Reservoir Plans', '', 'publish', 'open', 'open', '', 'portsmouth-water-takes-feedback-on-board-for-reservoir-plans-2', '', '', '2020-10-26 14:14:55', '2020-10-26 14:14:55', '', 0, 'https://www.portsmouthwater.co.uk/?p=10429', 86, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10430, 1, '2020-10-26 14:13:05', '2020-10-26 14:13:05', 'Portsmouth Water has published the views it heard during its recent public consultation, on plans for a new reservoir in Hampshire and outlined how it’s taking them on board.\r\n\r\nHavant Thicket Reservoir, near Havant, would secure future water supplies for the South East, protect world-famous local chalk streams and provide a new green leisure hub, benefitting local people and wildlife.\r\n\r\nFollowing a public consultation on its reservoir proposals during May and June, Portsmouth Water has now published a ‘You said, we did’ report, setting out a summary of the feedback it received and how those opinions have shaped its plans. It is due to submit planning applications for the reservoir in the coming weeks.\r\n\r\nBob Taylor, Portsmouth Water’s Chief Executive Officer, said: “Our report shows the consultation on Havant Thicket Reservoir was a great success, with hundreds of people having their say online, through social media, by post and phone, and showing strong support for this important project.”\r\n\r\n“We have looked in detail at what people told us and have made a number of changes to our plans as a result.”\r\n\r\n“For example, we are now proposing to create access roads from the north and the south, which will help minimise the overall impact of traffic and almost halve the amount of ancient woodland we would need to remove along the northern route.”\r\n\r\n“We expect to use the northern route for most of the reservoir construction vehicles and people travelling from further afield to the site, with the southern route mainly used by local communities. We have designed it so both roads end in the site’s car park and the northern route is single track, to avoid them being used as a ‘rat run’ - something people told us they were particularly concerned about.”\r\n\r\nPortsmouth Water’s response also includes widening the paths for pedestrians, cyclists and horse-riders around the reservoir site and making sure the new visitor centre is designed to help it blend in with the surrounding area.\r\n\r\nImportantly, the company plans to include additional measures to help prevent potential anti-social behaviour at the reservoir - such as special access gates to stop unlicensed motorcycles.\r\n\r\nMr Taylor continued: “During the consultation, we heard concerns about the loss of ancient woodland due to the reservoir being constructed. In our report, we have clearly set out the extensive efforts we are planning, that will deliver an overall benefit for the environment. This includes looking at 70 sites before selecting the one that offers the most sustainable source of water and on-site material to create a reservoir, in order to meet the growing need in the water-stressed South East and protect precious chalk streams.”\r\n\r\n“We have worked closely with environmental partners to take advantage of this oneoff opportunity, to create a large new wetland for wildlife, to replant and improve at least 110 hectares of woodland and grassland, nearby to the reservoir and further afield, and establish a grant scheme to get other environmental projects in the area off the ground.”\r\n\r\n“As we have updated our designs during the last year, we have now managed to reduce the loss of ancient woodland in three areas - by changing the line of the reservoir embankment, moving the parking area out of Bell’s Copse Wood and reducing the width of the access road from the north.”\r\n\r\n“I would like to thank everyone again for taking the time to share their invaluable feedback and express their support, which means we can be sure the new reservoir meets the needs of our local communities, as well as securing the vital water resources our society needs for the future.”\r\n\r\nPortsmouth Water has also been carrying out research with local young people, to gather their views on the reservoir, a facility that will be in use for decades to come.\r\n\r\nOf the dozens of 11-18 year olds that took part, 90 per cent supported the scheme and many felt it would be good for physical and mental health by providing a new green space for leisure, exercise and enjoying time with friends and family.\r\n\r\nPortsmouth Water’s ‘You said, we did’ consultation report is available online at <a href="/havant-thicket-reservoir">www.portsmouthwater.co.uk/havant-thicket-reservoir</a>', 'Portsmouth Water takes feedback on board for Reservoir Plans', '', 'inherit', 'closed', 'closed', '', '10429-revision-v1', '', '', '2020-10-26 14:13:05', '2020-10-26 14:13:05', '', 10429, 'https://www.portsmouthwater.co.uk/2020/10/26/10429-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10433, 2, '2020-10-26 15:04:49', '2020-10-26 15:04:49', '', 'WATER PRODUCTION OPERATOR_EXTERNAL_oct 20', '', 'inherit', 'open', 'closed', '', 'water-production-operator_external_oct-20', '', '', '2020-10-26 15:04:49', '2020-10-26 15:04:49', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/WATER-PRODUCTION-OPERATOR_EXTERNAL_oct-20.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10444, 1, '2020-11-02 13:53:43', '2020-11-02 13:53:43', 'A planning application for a long-awaited new reservoir in Hampshire to secure reliable water supplies for the future has been submitted by Portsmouth Water.\r\n\r\nThe company wants to build Havant Thicket Reservoir in Havant, in collaboration with Southern Water, to safeguard water resources for the South East.\r\n\r\nThe new resource would protect precious local chalk streams by reducing abstraction and create a new green leisure hub to benefit both people and wildlife.\r\n\r\nThe detailed planning application for the reservoir, along with a separate one for the pipeline which is needed to fill it and take water out to supply customers, has now gone in to Havant Borough Council and East Hampshire District Council. The applications will be considered together.\r\n\r\nBob Taylor, Chief Executive Officer at Portsmouth Water, said: “We’re delighted and extremely proud to have submitted applications for this major project, which has been talked about since the 1960s. We’re determined it will provide many benefits for our communities, the environment and wildlife. Crucially, it will mean there’s enough water to go round in our water-stressed region in the decades ahead, at the same time as safeguarding world-famous chalk streams in our area – the River Test and the River Itchen.\r\n\r\n“Havant Thicket Reservoir will also be hugely positive for wildlife, with a new, large wetland created on the reservoir’s northern edge, providing a haven for endangered birds and other protected species. Plus, through this scheme, we’re committed to replanting and improving at least 110 hectares of native woodland and grassland, next to the reservoir and further afield.\r\n\r\n“In addition, the reservoir will give people a fantastic new leisure facility, with a network of paths for walkers, runners, cyclists and horse-riders, as well as a visitor centre – something to look forward to in the years ahead.”\r\n\r\nFollowing a successful consultation on its reservoir proposals in May and June, Portsmouth Water has updated its final plans, based on the feedback it received.\r\n\r\nFor example, it now wants to develop two access roads to the reservoir site, one from the north and one from the south, to minimise the overall impact of traffic and reduce the loss of ancient woodland.\r\n\r\nMr Taylor continued: “I’d like to thank everyone who’s helped develop our proposals for Havant Thicket Reservoir over many years, including local residents, community representatives and environmental and wildlife groups. People’s feedback has really helped us shape our proposals, with our recent consultation showing strong support for what we hope to deliver.\r\n\r\n“Subject to planning permission being granted, as the project progresses, there’ll be lots of opportunities for people in the community to get involved and contribute further – for example, in our design work and helping deliver environmental improvements on the site.”\r\n\r\nThe new reservoir will play a key role in freeing up supplies to share with Southern Water’s customers in west Hampshire. Ian McAulay, Southern Water CEO, added: “Working together on this new strategic water resource for the South East epitomises our continued partnership with Portsmouth Water and our shared focus on delivering the best value for customers and the environment.\r\n\r\n“The reservoir will play a key role in our long-term water resources plans – securing reliable water supplies for customers while helping protect the sensitive chalk stream habitats of the Test and Itchen rivers.”\r\n\r\nIf the reservoir is given the go-ahead, the next steps would be further environmental work to support wildlife migration and completion of the new access roads by 2022.\r\n\r\nBetween 2023 and 2026, work would take place to dig out the clay on site and move it to shape the reservoir bowl, as well as build the reservoir embankment and lay the pipeline which will transfer water from Bedhampton Springs to the reservoir.\r\n\r\nFinally, from 2027, the 5km-long network of paths around the site would be put in, the visitor centre and other facilities built and the reservoir filled with water. Havant Thicket Reservoir would open fully to the public in 2029.\r\n\r\nDetails of the planning applications for Havant Thicket Reservoir will be shared on the councils’ websites at <a href="https://www.havant.gov.uk/weekly-planning-lists">www.havant.gov.uk/weekly-planning-lists</a> or <a href="http://www.easthants.gov.uk/planning-applications-and-appeals">www.easthants.gov.uk/planning-applications-and-appeals</a> after the applications have been validated by planning officers. This should be in a couple of weeks’ time and all comments should be shared directly with the councils.\r\n\r\nYou can also get the latest updates at <a href="http://www.portsmouthwater.co.uk/havant-thicket-reservoir">www.portsmouthwater.co.uk/havant-thicket-reservoir</a> or via @HavantReservoir on Facebook, and you can view a personal message from Portsmouth Water’s Chief Executive Officer Bob Taylor on <a href="https://youtu.be/MqbG1g2YJpQ">Portsmouth Water’s YouTube channel</a>.', 'Landmark as reservoir planning application goes in', '', 'publish', 'open', 'open', '', 'landmark-as-reservoir-planning-application-goes-in', '', '', '2020-11-02 13:53:43', '2020-11-02 13:53:43', '', 0, 'https://www.portsmouthwater.co.uk/?p=10444', 83, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10445, 1, '2020-11-02 13:53:43', '2020-11-02 13:53:43', 'A planning application for a long-awaited new reservoir in Hampshire to secure reliable water supplies for the future has been submitted by Portsmouth Water.\r\n\r\nThe company wants to build Havant Thicket Reservoir in Havant, in collaboration with Southern Water, to safeguard water resources for the South East.\r\n\r\nThe new resource would protect precious local chalk streams by reducing abstraction and create a new green leisure hub to benefit both people and wildlife.\r\n\r\nThe detailed planning application for the reservoir, along with a separate one for the pipeline which is needed to fill it and take water out to supply customers, has now gone in to Havant Borough Council and East Hampshire District Council. The applications will be considered together.\r\n\r\nBob Taylor, Chief Executive Officer at Portsmouth Water, said: “We’re delighted and extremely proud to have submitted applications for this major project, which has been talked about since the 1960s. We’re determined it will provide many benefits for our communities, the environment and wildlife. Crucially, it will mean there’s enough water to go round in our water-stressed region in the decades ahead, at the same time as safeguarding world-famous chalk streams in our area – the River Test and the River Itchen.\r\n\r\n“Havant Thicket Reservoir will also be hugely positive for wildlife, with a new, large wetland created on the reservoir’s northern edge, providing a haven for endangered birds and other protected species. Plus, through this scheme, we’re committed to replanting and improving at least 110 hectares of native woodland and grassland, next to the reservoir and further afield.\r\n\r\n“In addition, the reservoir will give people a fantastic new leisure facility, with a network of paths for walkers, runners, cyclists and horse-riders, as well as a visitor centre – something to look forward to in the years ahead.”\r\n\r\nFollowing a successful consultation on its reservoir proposals in May and June, Portsmouth Water has updated its final plans, based on the feedback it received.\r\n\r\nFor example, it now wants to develop two access roads to the reservoir site, one from the north and one from the south, to minimise the overall impact of traffic and reduce the loss of ancient woodland.\r\n\r\nMr Taylor continued: “I’d like to thank everyone who’s helped develop our proposals for Havant Thicket Reservoir over many years, including local residents, community representatives and environmental and wildlife groups. People’s feedback has really helped us shape our proposals, with our recent consultation showing strong support for what we hope to deliver.\r\n\r\n“Subject to planning permission being granted, as the project progresses, there’ll be lots of opportunities for people in the community to get involved and contribute further – for example, in our design work and helping deliver environmental improvements on the site.”\r\n\r\nThe new reservoir will play a key role in freeing up supplies to share with Southern Water’s customers in west Hampshire. Ian McAulay, Southern Water CEO, added: “Working together on this new strategic water resource for the South East epitomises our continued partnership with Portsmouth Water and our shared focus on delivering the best value for customers and the environment.\r\n\r\n“The reservoir will play a key role in our long-term water resources plans – securing reliable water supplies for customers while helping protect the sensitive chalk stream habitats of the Test and Itchen rivers.”\r\n\r\nIf the reservoir is given the go-ahead, the next steps would be further environmental work to support wildlife migration and completion of the new access roads by 2022.\r\n\r\nBetween 2023 and 2026, work would take place to dig out the clay on site and move it to shape the reservoir bowl, as well as build the reservoir embankment and lay the pipeline which will transfer water from Bedhampton Springs to the reservoir.\r\n\r\nFinally, from 2027, the 5km-long network of paths around the site would be put in, the visitor centre and other facilities built and the reservoir filled with water. Havant Thicket Reservoir would open fully to the public in 2029.\r\n\r\nDetails of the planning applications for Havant Thicket Reservoir will be shared on the councils’ websites at <a href="https://www.havant.gov.uk/weekly-planning-lists">www.havant.gov.uk/weekly-planning-lists</a> or <a href="http://www.easthants.gov.uk/planning-applications-and-appeals">www.easthants.gov.uk/planning-applications-and-appeals</a> after the applications have been validated by planning officers. This should be in a couple of weeks’ time and all comments should be shared directly with the councils.\r\n\r\nYou can also get the latest updates at <a href="http://www.portsmouthwater.co.uk/havant-thicket-reservoir">www.portsmouthwater.co.uk/havant-thicket-reservoir</a> or via @HavantReservoir on Facebook, and you can view a personal message from Portsmouth Water’s Chief Executive Officer Bob Taylor on <a href="https://youtu.be/MqbG1g2YJpQ">Portsmouth Water’s YouTube channel</a>.', 'Landmark as reservoir planning application goes in', '', 'inherit', 'closed', 'closed', '', '10444-revision-v1', '', '', '2020-11-02 13:53:43', '2020-11-02 13:53:43', '', 10444, 'https://www.portsmouthwater.co.uk/2020/11/02/10444-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10446, 1, '2020-11-02 13:56:26', '2020-11-02 13:56:26', 'A planning application for a long-awaited new reservoir in Hampshire to secure reliable water supplies for the future has been submitted by Portsmouth Water.\r\n\r\nThe company wants to build Havant Thicket Reservoir in Havant, in collaboration with Southern Water, to safeguard water resources for the South East.\r\n\r\nThe new resource would protect precious local chalk streams by reducing abstraction and create a new green leisure hub to benefit both people and wildlife.\r\n\r\nThe detailed planning application for the reservoir, along with a separate one for the pipeline which is needed to fill it and take water out to supply customers, has now gone in to Havant Borough Council and East Hampshire District Council. The applications will be considered together.\r\n\r\nBob Taylor, Chief Executive Officer at Portsmouth Water, said: “We’re delighted and extremely proud to have submitted applications for this major project, which has been talked about since the 1960s. We’re determined it will provide many benefits for our communities, the environment and wildlife. Crucially, it will mean there’s enough water to go round in our water-stressed region in the decades ahead, at the same time as safeguarding world-famous chalk streams in our area – the River Test and the River Itchen.\r\n\r\n“Havant Thicket Reservoir will also be hugely positive for wildlife, with a new, large wetland created on the reservoir’s northern edge, providing a haven for endangered birds and other protected species. Plus, through this scheme, we’re committed to replanting and improving at least 110 hectares of native woodland and grassland, next to the reservoir and further afield.\r\n\r\n“In addition, the reservoir will give people a fantastic new leisure facility, with a network of paths for walkers, runners, cyclists and horse-riders, as well as a visitor centre – something to look forward to in the years ahead.”\r\n\r\nFollowing a successful consultation on its reservoir proposals in May and June, Portsmouth Water has updated its final plans, based on the feedback it received.\r\n\r\nFor example, it now wants to develop two access roads to the reservoir site, one from the north and one from the south, to minimise the overall impact of traffic and reduce the loss of ancient woodland.\r\n\r\nMr Taylor continued: “I’d like to thank everyone who’s helped develop our proposals for Havant Thicket Reservoir over many years, including local residents, community representatives and environmental and wildlife groups. People’s feedback has really helped us shape our proposals, with our recent consultation showing strong support for what we hope to deliver.\r\n\r\n“Subject to planning permission being granted, as the project progresses, there’ll be lots of opportunities for people in the community to get involved and contribute further – for example, in our design work and helping deliver environmental improvements on the site.”\r\n\r\nThe new reservoir will play a key role in freeing up supplies to share with Southern Water’s customers in west Hampshire. Ian McAulay, Southern Water CEO, added: “Working together on this new strategic water resource for the South East epitomises our continued partnership with Portsmouth Water and our shared focus on delivering the best value for customers and the environment.\r\n\r\n“The reservoir will play a key role in our long-term water resources plans – securing reliable water supplies for customers while helping protect the sensitive chalk stream habitats of the Test and Itchen rivers.”\r\n\r\nIf the reservoir is given the go-ahead, the next steps would be further environmental work to support wildlife migration and completion of the new access roads by 2022.\r\n\r\nBetween 2023 and 2026, work would take place to dig out the clay on site and move it to shape the reservoir bowl, as well as build the reservoir embankment and lay the pipeline which will transfer water from Bedhampton Springs to the reservoir.\r\n\r\nFinally, from 2027, the 5km-long network of paths around the site would be put in, the visitor centre and other facilities built and the reservoir filled with water. Havant Thicket Reservoir would open fully to the public in 2029.\r\n\r\nDetails of the planning applications for Havant Thicket Reservoir will be shared on the councils’ websites at <a href="https://www.havant.gov.uk/weekly-planning-lists">www.havant.gov.uk/weekly-planning-lists</a> or <a href="http://www.easthants.gov.uk/planning-applications-and-appeals">www.easthants.gov.uk/planning-applications-and-appeals</a> after the applications have been validated by planning officers. This should be in a couple of weeks’ time and all comments should be shared directly with the councils.\r\n\r\nYou can also get the latest updates at <a href="http://www.portsmouthwater.co.uk/havant-thicket-reservoir">www.portsmouthwater.co.uk/havant-thicket-reservoir</a> or via @HavantReservoir on Facebook, and you can view a personal message from Portsmouth Water’s Chief Executive Officer Bob Taylor on <a href="https://youtu.be/MqbG1g2YJpQ">Portsmouth Water’s YouTube channel</a>.', 'Landmark as reservoir planning application goes in', '', 'publish', 'open', 'open', '', 'landmark-as-reservoir-planning-application-goes-in-2', '', '', '2020-11-02 13:56:26', '2020-11-02 13:56:26', '', 0, 'https://www.portsmouthwater.co.uk/?p=10446', 82, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10447, 1, '2020-11-02 13:56:26', '2020-11-02 13:56:26', 'A planning application for a long-awaited new reservoir in Hampshire to secure reliable water supplies for the future has been submitted by Portsmouth Water.\r\n\r\nThe company wants to build Havant Thicket Reservoir in Havant, in collaboration with Southern Water, to safeguard water resources for the South East.\r\n\r\nThe new resource would protect precious local chalk streams by reducing abstraction and create a new green leisure hub to benefit both people and wildlife.\r\n\r\nThe detailed planning application for the reservoir, along with a separate one for the pipeline which is needed to fill it and take water out to supply customers, has now gone in to Havant Borough Council and East Hampshire District Council. The applications will be considered together.\r\n\r\nBob Taylor, Chief Executive Officer at Portsmouth Water, said: “We’re delighted and extremely proud to have submitted applications for this major project, which has been talked about since the 1960s. We’re determined it will provide many benefits for our communities, the environment and wildlife. Crucially, it will mean there’s enough water to go round in our water-stressed region in the decades ahead, at the same time as safeguarding world-famous chalk streams in our area – the River Test and the River Itchen.\r\n\r\n“Havant Thicket Reservoir will also be hugely positive for wildlife, with a new, large wetland created on the reservoir’s northern edge, providing a haven for endangered birds and other protected species. Plus, through this scheme, we’re committed to replanting and improving at least 110 hectares of native woodland and grassland, next to the reservoir and further afield.\r\n\r\n“In addition, the reservoir will give people a fantastic new leisure facility, with a network of paths for walkers, runners, cyclists and horse-riders, as well as a visitor centre – something to look forward to in the years ahead.”\r\n\r\nFollowing a successful consultation on its reservoir proposals in May and June, Portsmouth Water has updated its final plans, based on the feedback it received.\r\n\r\nFor example, it now wants to develop two access roads to the reservoir site, one from the north and one from the south, to minimise the overall impact of traffic and reduce the loss of ancient woodland.\r\n\r\nMr Taylor continued: “I’d like to thank everyone who’s helped develop our proposals for Havant Thicket Reservoir over many years, including local residents, community representatives and environmental and wildlife groups. People’s feedback has really helped us shape our proposals, with our recent consultation showing strong support for what we hope to deliver.\r\n\r\n“Subject to planning permission being granted, as the project progresses, there’ll be lots of opportunities for people in the community to get involved and contribute further – for example, in our design work and helping deliver environmental improvements on the site.”\r\n\r\nThe new reservoir will play a key role in freeing up supplies to share with Southern Water’s customers in west Hampshire. Ian McAulay, Southern Water CEO, added: “Working together on this new strategic water resource for the South East epitomises our continued partnership with Portsmouth Water and our shared focus on delivering the best value for customers and the environment.\r\n\r\n“The reservoir will play a key role in our long-term water resources plans – securing reliable water supplies for customers while helping protect the sensitive chalk stream habitats of the Test and Itchen rivers.”\r\n\r\nIf the reservoir is given the go-ahead, the next steps would be further environmental work to support wildlife migration and completion of the new access roads by 2022.\r\n\r\nBetween 2023 and 2026, work would take place to dig out the clay on site and move it to shape the reservoir bowl, as well as build the reservoir embankment and lay the pipeline which will transfer water from Bedhampton Springs to the reservoir.\r\n\r\nFinally, from 2027, the 5km-long network of paths around the site would be put in, the visitor centre and other facilities built and the reservoir filled with water. Havant Thicket Reservoir would open fully to the public in 2029.\r\n\r\nDetails of the planning applications for Havant Thicket Reservoir will be shared on the councils’ websites at <a href="https://www.havant.gov.uk/weekly-planning-lists">www.havant.gov.uk/weekly-planning-lists</a> or <a href="http://www.easthants.gov.uk/planning-applications-and-appeals">www.easthants.gov.uk/planning-applications-and-appeals</a> after the applications have been validated by planning officers. This should be in a couple of weeks’ time and all comments should be shared directly with the councils.\r\n\r\nYou can also get the latest updates at <a href="http://www.portsmouthwater.co.uk/havant-thicket-reservoir">www.portsmouthwater.co.uk/havant-thicket-reservoir</a> or via @HavantReservoir on Facebook, and you can view a personal message from Portsmouth Water’s Chief Executive Officer Bob Taylor on <a href="https://youtu.be/MqbG1g2YJpQ">Portsmouth Water’s YouTube channel</a>.', 'Landmark as reservoir planning application goes in', '', 'inherit', 'closed', 'closed', '', '10446-revision-v1', '', '', '2020-11-02 13:56:26', '2020-11-02 13:56:26', '', 10446, 'https://www.portsmouthwater.co.uk/2020/11/02/10446-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (10456, 2, '2020-11-05 11:10:55', '2020-11-05 11:10:55', '', 'NETWORK TECHNICIAN_EXT_04-11-20', '', 'inherit', 'open', 'closed', '', 'network-technician_ext_04-11-20', '', '', '2020-11-05 11:10:55', '2020-11-05 11:10:55', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2020/11/NETWORK-TECHNICIAN_EXT_04-11-20.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (10459, 1, '2020-11-06 14:45:49', '2020-11-06 14:45:49', 'In July, August and September 2020, we carried out surveys along the proposed route of the pipeline to help confirm the location of existing underground pipes and cables, and enable us to refine our planning application.Our specialist contractors used hand-held and van-mounted radar equipment and lifted manholes covers to look below the surface. To minimise the impact to traffic on busier roads, we carried out some surveys overnight, with temporary traffic lights in place to protect those working. We appreciate your support and understanding while these were carried out.\r\n<h2>Update - 6 November</h2>\r\nWe’re sorry these investigations are taking longer than expected, we’re now hoping to be finished by mid-November. Thank you for your patience and understanding while we compete this work.\r\n<h2>What’s happening now?</h2>\r\nWe need to return to some areas to carry out additional investigations to help us learn more about what materials are below the surface and underground water levels along the route.Geology surveys – looking at what materials are below the surfaceDuring October 2020, our contractor Structural Soils will be carrying out surveys at 16 sites along the proposed pipeline route to allow us to inspect the different layers of materials below the surface. Using a specialist machine, a long narrow tube is inserted into the ground to create a ‘core’ that allows us to look at and record the different layers. Each core sample takes up to one day to complete and is placed back into the ground once we’ve logged the information.<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/survey1.jpg"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/survey1-300x202.jpg" alt="" /></a>This work will be completed between 16 and 30 October, and our working hours will be between 9am and 5pm, Monday to Friday. We’ve already been in contact with landowners impacted, with the majority of sites located within grassed areas owned by the local authority.The photo shows an example of the machine we’ll be using for this activityBoreholes – learning more about underground water levelsBetween 13 and 27 October, we’ll also be digging three boreholes along the proposed pipeline route to allow us to gather more information about water levels underground. Each one will take up to three days and will be filled in once the survey is complete. Our working hours will be between 9am and 5pm, Monday to Friday.Access and keeping you safeAccess to properties and driveways will be maintained at all times. Working areas will be fenced off and we ask that you take care around our sites and follow signage for any footpath diversions. We’re working hard to protect everyone at this time, and please help us follow current health advice by staying a safe distance from those working.We don’t need to enter any properties to complete this work. All our staff and people working on our behalf carry an identity card with their photograph and name on it. If you’re not sure if a caller works for Portsmouth Water, please phone us to check.We’re sorry about any inconvenience this may cause, and we’d like to thank you in advance for your patience and understanding.\r\n<h2>Commonly asked questions</h2>\r\nWe understand you may have some questions about the survey work being carried out along the route of the proposed pipeline, so we’ve put together some Question and Answers with more information.If you still have unanswered questions, please get in touch so we can answer your queries and make the information available to others as well.\r\n\r\nWhy are you doing these surveys?: As you may be aware, Portsmouth Water is proposing to create a new reservoir at Havant Thicket. As part of this project, we’re also proposing a new pipeline that will pump water to and from the reservoir.\r\n\r\nAs part of our design process, we undertake a number of different types of activities and surveys to provide us with information. Along the pipeline route, the surveys focus on us learning more about what’s underground, including the location of the other services including gas and electricity, as well as finding out more about the ground conditions.\r\n\r\nNo final decisions have been made yet and if the project is approved the earliest that construction works would start is in a couple of years.\r\n\r\nWhat is happening?: During October 2020, we’re looking to learn more about what materials are below the surface and underground water levels along the route of the proposed pipeline.\r\n\r\nTo do this, our specialist contractors Structural Soils, will be completing two main activities:\r\n\r\n1. Taking ‘core’ samples from 16 sites along the pipeline route. Using a specialist machine, a long narrow tube is inserted into the ground to create a ‘core’ that allows us to look at and record the different layers. Each core sample takes up to one day to complete and is placed back into the ground once we’ve logged the information. We’ve already been in contact with landowners impacted, with the majority of sites located within grassed areas owned by the local authority.\r\n\r\n2. Digging three boreholes to look at the underground water levels. Each borehole takes up to three days to complete and is dug using a special machine that is a couple of metres tall. Two of the boreholes are within Portsmouth Water’s land, and we’ve been in contact with owner of the land where the final one will be located.\r\n\r\nWhat will I be able to see?: You may see the team along the route of the pipeline using small machines to dig into the ground to allow us to look at ground conditions. The sites are mainly located within grassier areas owned by the local authority. For the boreholes, the machines will be slightly larger, up to a couple of metres tall.\r\n\r\nAll our working areas will be fenced off and we ask that you take care around our sites and follow signage for any footpath diversions. Anyone working on our sites will be wearing hi-visibility jackets along with other protective equipment, such as gloves, safety glasses and hard hats.\r\n\r\nOnce the work is complete, we’ll refill any holes and leave the site as we found it.\r\n\r\nWhen will you be doing these surveys?: The surveys will be carried out by our contractor Structural Soils, between 13 and 30 October. However, as this work is weather dependant, the dates may change. Our working hours will be 9am and 5pm, Monday to Friday.\r\n\r\nWill it be noisy?: The machinery used does make some noise when digging, but this is not constant and will only be between our working hours of 9am and 5pm, Monday to Friday. We’ll do all we can to keep noise and disruption to a minimum.\r\n\r\nWill you be closing any roads?: No, we do not need to close any roads to complete these surveys. There may be occasions where we’re working within the footpath and, to keep you safe, we ask that you follow any diversion signage that is in place.\r\n\r\nWill my access be restricted?: No, access to properties, driveways and businesses will be maintained at all times. Working areas will be fenced off and we ask that you take care around our sites and follow signage for any footpath diversions.\r\n\r\nWill I have to move my car?: No, we do not require any cars to be moved.\r\n\r\nWill contractors be keeping social distancing?: We’re working hard to protect our employees and the local community at this time, and our contractors will be adhering to government guidelines on social distancing.\r\n\r\nWe ask that you also help us by staying a safe distance from those working. If you have any questions or would like to know more about our work, please call us on 023 9249 9888 between 8.30am and 4.30pm.\r\n\r\nHow I can keep up to date?: We’ll be regularly posting updates on our website and dedicated Facebook page <a href="https://www.facebook.com/HavantReservoir/">@HavantReservior</a>.\r\n\r\nHowever, if you’d like to ask any questions you can get in touch in a variety of ways – please <a href="https://www.portsmouthwater.co.uk/new-reservoir/contact/">click here</a> to find out more.\r\n\r\naccordion', 'Survey of the proposed pipeline route', '', 'inherit', 'closed', 'closed', '', '10364-revision-v1', '', '', '2020-11-06 14:45:49', '2020-11-06 14:45:49', '', 10364, 'https://www.portsmouthwater.co.uk/2020/11/06/10364-revision-v1/', 0, 'revision', '', 0); 
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