I would like to know why you have taken it upon yourselves to open an account with Southern water without my permission using my dead husbands details.
I already have account with Southern water since 2009 so I don't need another one. This is causing me stress and I am unable ro cancel the new account because you set it up earlier this month. 
I would like a member of the management team to advise why this has happened and how are you going to fox this problem.