<h2>Welcome to the web page of the Customer Challenge Group for Portsmouth Water</h2>
<a href="/wp-content/uploads/2015/01/CCG-Logo-Web.jpg"><img class=" size-full wp-image-1794 alignleft" src="/wp-content/uploads/2015/01/CCG-Logo-Web.jpg" alt="CCG Logo Web" width="150" height="122" /></a>The Portsmouth Water Customer Challenge Group (CCG) was established in 2012. Its objectives and terms of reference were agreed by the Group in the same year. Its purpose was to challenge the development of the Company’s Business Plan for the 5 years from 2015 and more generally on its approach to Customer Engagement.

The Company placed customers at the heart of its plan. The CCG ensured that the company’s customers had been consulted and the plan took account of customers’ views, particularly on issues which impacted on levels of service or the level of bills.

The CCG has evolved to review the Company’s objectives annually and to monitor and scrutinise the performance of the Company as agreed at the last determination with Ofwat in December 2019.
<h3>Membership of the Group:</h3>
The Customer Challenge Group (CCG) comprises regulators, customer representatives, local government elected members and key stakeholders as listed below;

Dr Aldous Rees,  Natural England

Cllr Caroline Brook, Winchester City Council

Charles Burns,  Federation of Small Businesses

Cllr Lynn Hook, Gosport Borough Council

Cllr Deborah Urquhart, West Sussex County Council

Jeremy Burgess,   South Downs National Park

John Hall, West Sussex Growers Association

Jon Stuart, Havant Citizens Advice

Jonathan Sellars, Environment Agency

Karen Gibbs, Consumer Council for Water

Lakh Jemmett, Independent CCG Chairman

Raife West, Havant Housing Association

Sarah Thomas, Environment Agency

Cllr Simon Oakley, West Sussex County Council

Alexandra Martin, Jacobs

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<em><strong>All these members are completely independent of Portsmouth Water.</strong></em>

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<h2>The Role of the CCG</h2>
<ul>
 	<li>Reviewing the performance against each of the Company’s commitments and Outcome Delivery Incentives in its Business Plan</li>
 	<li>Producing an annual report to the Company’s Board summarising its findings on the above, which will accompany the Company’s Risk and Compliance Statement or Assurance Report. This report will also be shared with customers and stakeholders.</li>
 	<li>Advising on and monitoring the effectiveness of, Portsmouth Water’s ongoing engagement with its customers in each community recognising all socio economic groups which it serves</li>
</ul>
The Group will meet at least twice per year.

This web page will be continually updated to show the progress of the Customer Challenge Group. All relevant documents and meeting minutes will be posted here as and when they are complete. Below is a list of relevant documents showing the progress to date:

<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/CCG-Terms-of-Reference-29-January-2021.pdf">CCG Terms of Reference 29 January 2021</a>

<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/CCG-MINUTES-12-November-2020.pdf">CCG MINUTES 12 November 2020</a>
<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/CCG-MINUTES-12-May-2020.pdf">CCG MINUTES 12 May 2020</a>
<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/CCG-MINUTES-17-October-2019.pdf">CCG MINUTES 17 October 2019</a>
<a href="/wp-content/uploads/2019/09/CCG-MINUTES-15-May-2019.pdf" target="_blank" rel="noopener noreferrer">CCG MINUTES 15 May 2019</a>

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If you have any comments or observations about how we engage with customers please forward them to the Steve Morley either by e-mail to <a href="mailto:s.morley@portsmouthwater.co.uk">s.morley@portsmouthwater.co.uk</a> or by post to:

<strong>Steve Morley, Regulation Manager</strong>
<strong> Portsmouth Water Limited</strong>
<strong> PO Box 8</strong>
<strong> West Street</strong>
<strong> Havant</strong>
<strong> Hampshire</strong>
<strong> PO9 1LG</strong>
<h4><span style="text-decoration: underline;"><a href="https://www.portsmouthwater.co.uk/about-us/portsmouth-water-customer-challenge-group/business-plan-ccg-archived-documents/">Click Here For Archived Documents</a></span></h4>