INSERT INTO `wlcj_posts` VALUES (13173, 1, '2023-01-23 09:42:20', '2023-01-23 09:42:20', '', 'MicrosoftTeams-image', '', 'inherit', 'open', 'closed', '', 'microsoftteams-image', '', '', '2023-01-23 09:42:20', '2023-01-23 09:42:20', '', 2995, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/MicrosoftTeams-image.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (13174, 1, '2023-01-23 09:42:34', '2023-01-23 09:42:34', '<h3>Please expand the sections below to read more about each subject</h3>\r\n<iframe title="YouTube video player" src="https://www.youtube.com/embed/Ynszg2OLUKo" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe>\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="Draft Water Resources Management Plan 2024"]\r\n<p style="font-weight: 400;"><img class="alignright size-medium wp-image-13173" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/MicrosoftTeams-image-212x300.jpg" alt="" width="212" height="300" />We’ve published our draft Water Resources Management Plan for consultation, which sets out how we intend to secure reliable, healthy drinking water supplies for the next 50 years.</p>\r\nTake a look at our <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/9165_WRMP_FAQs_LOWRES_V3.pdf">FAQs</a> to see answers to anticipated questions. It would be great to understand your thoughts so please visit our <a href="https://haveyoursayportsmouthwater.uk.engagementhq.com/">engagement portal</a> to find out more. You can also read our summary and technical documents below. The consultation closes on February 20, 2023.\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/12/Interactive-Document_FINAL.pdf" target="_blank" rel="noopener">Water Resources Management Plan Summary document (online viewing)</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PW-WRMP-Summary-Document_FINAL-3.pdf" target="_blank" rel="noopener">Water Resources Management Plan Summary document (printable)</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PW-WRMP24-Full_submission-version_FINAL.pdf" target="_blank" rel="noopener">Water Resources Management Plan main document</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-1B-DWSP-assessment_to-publish.pdf" target="_blank" rel="noopener">Appendix 1B Drinking Water Safety Plan Assessment</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-Water-dWRMP-SEA-Report-v3.1.pdf" target="_blank" rel="noopener">Appendix 1D Strategic Environmental Assessment</a> (and <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-WRMP24-SEA-NTS-v1.1.pdf" target="_blank" rel="noopener">summary</a>)</li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-1E-Problem-Characterisation_to-publish.pdf" target="_blank" rel="noopener">Appendix 1E Problem Characterisation</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3A-Pre-consultation_to-publish.pdf" target="_blank" rel="noopener">Appendix 3A Pre-consultation</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3B-Pre-consultation-meetings_to-publish.pdf" target="_blank" rel="noopener">Appendix 3B Pre-consultation Meetings</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3C-customer-insight_to-publish.pdf" target="_blank" rel="noopener">Appendix 3C Customer Insight</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-4A-Baseline-Demand_to-publish.pdf" target="_blank" rel="noopener">Appendix 4A Baseline Demand</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-5A-Outage_to-publish.pdf" target="_blank" rel="noopener">Appendix 5A Outage</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-6A-Headroom_to-publish.pdf" target="_blank" rel="noopener">Appendix 6A Headroom</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-7A-Options_to-publish.pdf" target="_blank" rel="noopener">Appendix 7A Options</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-7C_Gov-Led-savings_to-publish.pdf" target="_blank" rel="noopener">Appendix 7C Government-led Savings</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-9A_Sensitivity-tests_to-publish.pdf" target="_blank" rel="noopener">Appendix 9A Sensitivity Tests</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-11A-Assurance_to-publish-1.pdf" target="_blank" rel="noopener">Appendix 11A Assurance</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-11B-Steering-Group-ToR_to-publish.pdf" target="_blank" rel="noopener">Appendix 11B Steering Group Terms of Reference</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-Water-WRMP24Tables_v5.xlsx" target="_blank" rel="noopener">WRMP Tables</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-dWRMP24-Compliance-Statement.pdf" target="_blank" rel="noopener">Compliance Statement</a></li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Drought Plan 2022"]\r\n\r\n<strong>On 1 April 2022 Defra confirmed we can now publish our Final Drought Plan 2022.</strong>\r\n\r\nLegislation requires water companies to prepare and maintain a Drought Plan. Our Drought Plan is an operational plan that sets out the measures that we will take so that we are able to continue to maintain supplies of wholesome water to our customers with as little recourse as possible to Drought Orders and/or Drought Permits. The purpose of a Drought Plan is to set out the timely actions that a water company will take to ensure continuity of supply whilst at the same time continuing to protect the environment.\r\n\r\nTo view a copy of the Final Drought Plan 2022 please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/Final-Drought-Plan-2022.pdf">click here</a>.\r\n\r\nTo view a copy of the appendices please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Final-DP-appendices.zip">click here</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Drought Plan 2021"]\r\n<p style="background: white; vertical-align: baseline; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">We updated our Drought Plan and published a draft for consultation from June to August 2021. We’ve now reviewed the responses and published a Statement of Response which sets out the feedback and shows how we’ve updated our plans as a result.</span></p>\r\n<p style="background: white; vertical-align: baseline; box-sizing: inherit; -webkit-font-smoothing: antialiased; font-variant-caps: normal; font-stretch: inherit; line-height: inherit; caret-color: #424242; orphans: auto; text-align: start; widows: auto; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; word-spacing: 0px; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">The Statement of Response and consultation documents are available below:</span></p>\r\n\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/1.-Statement-of-Response-2021.pdf" target="_blank" rel="noopener noreferrer">Statement of Response</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/2.-Statement-of-Response-Appendices-2021.pdf" target="_blank" rel="noopener noreferrer">Statement of Response appendices</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/3.-Revised-Draft-Drought-Plan-2021.pdf" target="_blank" rel="noopener noreferrer">Revised Draft Drought Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/4.-Revised-Appendix-C-Testing-our-triggers.pdf" target="_blank" rel="noopener noreferrer">Revised Appendix C: Testing our triggers</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/5.-Revised-Appendix-E-TUB-and-NEUB-Additional-Information.pdf" target="_blank" rel="noopener noreferrer">Revised Appendix E: Temporary Use Ban and Non-Essential Use Bans – additional information</a></li>\r\n</ul>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/PW-Drought-Plan-Final.pdf" target="_blank" rel="noopener noreferrer">To view a copy of the Draft Drought plan 2021 please click here</a>.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/PW-Drought-Plan-2021.zip" target="_blank" rel="noopener noreferrer">To view a copy of the appendices please click here (.zip file)</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Revised Water Resources Management Plan 2019 (December 2022)"]\r\n\r\nOur Final WRMP19 shows how we will secure resilient water supplies to our customers for the next 25 years by considering how much water we have available today, how much we need to supply in the future and then what investment options are required to make up any difference.\r\n\r\nOur previous Annual Review of the WRMP19, highlighted that in 2019-20 we had over performed in certain areas (leakage), but underperformed in others (PCC and the delivery of proposed groundwater schemes in 2019). We have therefore revised our WRMP19 so that we fully understand what our performance has meant in terms of our supply-demand balance for a range of scenarios all the way up to a 1in 200 year drought event. This is necessary in order to investigate whether there would be a security of supply risk to our customers during any of these drought events, and to the water we transfer to Southern during more extreme droughts.\r\n\r\nThe updated supply-demand balances demonstrate that we are no longer meeting our target headroom in a 1 in 200 year drought event, for the reasons highlighted in our previous Annual Review. This means there is an increased risk of us needing to implement severe demand restrictions in an extreme drought.\r\n\r\nWe have been working with the Environment Agency in the development of this Revised WRMP19, and will continue to do so as we progress through AMP7. This will include reviewing the most up-to-date data and knowledge that emerges during the development of the Water Resources in the South East (WRSE) regional plan and our WRMP24.\r\n\r\nIf you would like to know more about our Revised WRMP19, please contact us via <a href="mailto:Water.Resources@portsmouthwater.co.uk">Water.Resources@portsmouthwater.co.uk</a>\r\n<h2>Documents</h2>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Portsmouth-Water_rWRMP19_Dec_2022.pdf">Portsmouth Water Revised WRMP19 report</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Revised-WRMP-Tables-–-1-in-200-year.zip">Revised WRMP Tables - 1 in 200 year</a>\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Water Resources Management Plan 2019"]\r\n<div style="background-color: #bad6e8; padding: 8px 0;">\r\n<h2 style="text-align: center;">Your Water and Its Future</h2>\r\n</div>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Thank you for helping us plan to ensure we can secure your drinking water for the next 25 years</h3>\r\nEvery five years we update our water resources management plan which looks at how we’ll keep your taps running while striking that delicate balance between protecting the environment and keeping bills affordable.\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Final-Water-Resources-Management-Plan-2019.pdf">Download the Final Water Resources Management Plan</a></p>\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/05/WRMP_2020_FINAL.pdf">Download the Summary of the Final Water Resources Management Plan</a></p>\r\n\r\n</div>\r\n<strong>On 4 November 2019 Defra confirmed we can now publish our Water Resources Management Plan, which says how we will secure your drinking water for the next 25 years.</strong>\r\n\r\nAll water companies prepare Water Resources Management Plans (WRMPs) which show how they will secure resilient water supplies for their customers for the next 25 years. We consider how much water we have available today, how much we need to supply in the future and then develop options to make up any difference.\r\n\r\nThese plans are updated every five years to make sure they always reflect the latest information, innovation and customer views.\r\n\r\nIn preparing our plan we held conversations with customers and stakeholders over the last two years about your water supplies and what’s important to you and these have been taken into account in this plan.\r\n\r\nWe also have a Customer Challenge Group which has reviewed our work to engage with you and making sure your views are incorporated into all our future plans.\r\n\r\nHere’s a quick summary of this plan:\r\n<ul>\r\n 	<li>This plan caters for growth and is part of a solution to supply other areas of the South East where there’s less water</li>\r\n 	<li>We will do this by building a new reservoir at Havant Thicket – to store water, create a nature reserve and provide community facilities</li>\r\n 	<li>We’re planning for more extreme droughts than we’ve known before – so we’re ready for climate change</li>\r\n 	<li>We want to save water by reducing leaks by 20% over the next five years</li>\r\n 	<li>We want to involve you in saving water with water meters, water-saving products and community campaigns</li>\r\n 	<li>We have an ambitious target of reducing our domestic use to 100 litres per day by 2040.</li>\r\n</ul>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Please take time to read our plan on how we’ll secure resilient water supplies in West Sussex and Hampshire.</h3>\r\n</div>\r\nIn March 2018 we consulted on our Draft Water Resources Management Plan.\r\n\r\nAll your responses were shared with the Department for Environment, Food and Rural Affairs (Defra) and were considered by us when we develop this final Water Resources Management Plan.\r\n\r\nWe also produced our statement of response in which we have taken into account all the comments we have received from customers and stakeholders.\r\n\r\nAll of the detail of our <a href="/news/publications/water-resources-planning/your-water-and-its-future/">Draft Water Resources Management</a> can be found here.\r\n\r\nWe now publish our Final Water Resources Management Plan for the period 2020 – 2045.\r\n<div style="background-color: #f7f7f7; padding: 12px;">\r\n<h3>WRMP Documents</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Final-Water-Resources-Management-Plan-2019.pdf">Final WRMP</a>\r\n\r\nAppendices\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/FinalWRMP2019-Tables.zip">WRMP Tables</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Portsmouth-Water-WRMP-SEA-PAS_FINAL.pdf">Strategic Environmental Assessment</a>\r\n<h3>Market Information</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Market-Information-PRT-Avg-Oct-2019.xlsx">Average demand (December 2019) </a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Market-Information-PRT-Peak-Oct-2019.xlsx">Peak demand (December 2019)</a>\r\n\r\n<a href="/wp-content/uploads/2018/04/Company_Area_Boundary.zip">Shape files of Company boundaries</a>\r\n<h3>Bid Assessment Criteria</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Portsmouth-Water-Bid-Assessment-Criteria-December-2019.docx">Portsmouth Water Bid Assessment Criteria (December 2019)</a>\r\n\r\n</div>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Water Resources Management Plan 2018"]\r\n\r\n[button title="CLICK HERE" link="/news/publications/water-resources-planning/your-water-and-its-future/" target="" align="" icon="" icon_position="" color="theme" font_color="" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Annual Review of Water Resources"]\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Portsmouth-Water-WRMP-Annual-Review-June-2022_updated-Dec-2022.pdf">To view a copy of the Annual Review for 2022 (updated Dec 2022), please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Portsmouth-Water-WRMP-Annual-Review-June-2022.pdf">To view a copy of the Annual Review for 2022, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Portsmouth-Water-WRMP-Annual-Review-June-2021.pdf">To view a copy of the Annual Review for 2021, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/Portsmouth-Water-WRMP-Annual-Review-June-2020.pdf">To view a copy of the Annual Review for 2020, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/WRMP-Annual-Review-June-2019.pdf">To view a copy of the Annual Review for 2019, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/07/WRMP-Annual-Review-June-2018.pdf">To view a copy of the Annual Review for 2018, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/WRMP-Annual-Review-June-2017.pdf">To view a copy of the Annual Review for 2017, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/WRMP-Annual-Review-June-2016.pdf">To view a copy of the Annual Review for 2016, please click here</a>\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Water Resources Planning', '', 'inherit', 'closed', 'closed', '', '2995-revision-v1', '', '', '2023-01-23 09:42:34', '2023-01-23 09:42:34', '', 2995, 'https://www.portsmouthwater.co.uk/?p=13174', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13175, 1, '2023-01-23 09:43:07', '2023-01-23 09:43:07', '<h3>Please expand the sections below to read more about each subject</h3>\r\n<iframe title="YouTube video player" src="https://www.youtube.com/embed/Ynszg2OLUKo" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe>\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="Draft Water Resources Management Plan 2024"]\r\n<p style="font-weight: 400;"><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/MicrosoftTeams-image.jpg" target="_blank" rel="noopener"><img class="alignright wp-image-13173 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/MicrosoftTeams-image-212x300.jpg" alt="" width="212" height="300" /></a>We’ve published our draft Water Resources Management Plan for consultation, which sets out how we intend to secure reliable, healthy drinking water supplies for the next 50 years.</p>\r\nTake a look at our <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/9165_WRMP_FAQs_LOWRES_V3.pdf">FAQs</a> to see answers to anticipated questions. It would be great to understand your thoughts so please visit our <a href="https://haveyoursayportsmouthwater.uk.engagementhq.com/">engagement portal</a> to find out more. You can also read our summary and technical documents below. The consultation closes on February 20, 2023.\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/12/Interactive-Document_FINAL.pdf" target="_blank" rel="noopener">Water Resources Management Plan Summary document (online viewing)</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PW-WRMP-Summary-Document_FINAL-3.pdf" target="_blank" rel="noopener">Water Resources Management Plan Summary document (printable)</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PW-WRMP24-Full_submission-version_FINAL.pdf" target="_blank" rel="noopener">Water Resources Management Plan main document</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-1B-DWSP-assessment_to-publish.pdf" target="_blank" rel="noopener">Appendix 1B Drinking Water Safety Plan Assessment</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-Water-dWRMP-SEA-Report-v3.1.pdf" target="_blank" rel="noopener">Appendix 1D Strategic Environmental Assessment</a> (and <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-WRMP24-SEA-NTS-v1.1.pdf" target="_blank" rel="noopener">summary</a>)</li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-1E-Problem-Characterisation_to-publish.pdf" target="_blank" rel="noopener">Appendix 1E Problem Characterisation</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3A-Pre-consultation_to-publish.pdf" target="_blank" rel="noopener">Appendix 3A Pre-consultation</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3B-Pre-consultation-meetings_to-publish.pdf" target="_blank" rel="noopener">Appendix 3B Pre-consultation Meetings</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3C-customer-insight_to-publish.pdf" target="_blank" rel="noopener">Appendix 3C Customer Insight</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-4A-Baseline-Demand_to-publish.pdf" target="_blank" rel="noopener">Appendix 4A Baseline Demand</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-5A-Outage_to-publish.pdf" target="_blank" rel="noopener">Appendix 5A Outage</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-6A-Headroom_to-publish.pdf" target="_blank" rel="noopener">Appendix 6A Headroom</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-7A-Options_to-publish.pdf" target="_blank" rel="noopener">Appendix 7A Options</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-7C_Gov-Led-savings_to-publish.pdf" target="_blank" rel="noopener">Appendix 7C Government-led Savings</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-9A_Sensitivity-tests_to-publish.pdf" target="_blank" rel="noopener">Appendix 9A Sensitivity Tests</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-11A-Assurance_to-publish-1.pdf" target="_blank" rel="noopener">Appendix 11A Assurance</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-11B-Steering-Group-ToR_to-publish.pdf" target="_blank" rel="noopener">Appendix 11B Steering Group Terms of Reference</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-Water-WRMP24Tables_v5.xlsx" target="_blank" rel="noopener">WRMP Tables</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-dWRMP24-Compliance-Statement.pdf" target="_blank" rel="noopener">Compliance Statement</a></li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Drought Plan 2022"]\r\n\r\n<strong>On 1 April 2022 Defra confirmed we can now publish our Final Drought Plan 2022.</strong>\r\n\r\nLegislation requires water companies to prepare and maintain a Drought Plan. Our Drought Plan is an operational plan that sets out the measures that we will take so that we are able to continue to maintain supplies of wholesome water to our customers with as little recourse as possible to Drought Orders and/or Drought Permits. The purpose of a Drought Plan is to set out the timely actions that a water company will take to ensure continuity of supply whilst at the same time continuing to protect the environment.\r\n\r\nTo view a copy of the Final Drought Plan 2022 please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/Final-Drought-Plan-2022.pdf">click here</a>.\r\n\r\nTo view a copy of the appendices please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Final-DP-appendices.zip">click here</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Drought Plan 2021"]\r\n<p style="background: white; vertical-align: baseline; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">We updated our Drought Plan and published a draft for consultation from June to August 2021. We’ve now reviewed the responses and published a Statement of Response which sets out the feedback and shows how we’ve updated our plans as a result.</span></p>\r\n<p style="background: white; vertical-align: baseline; box-sizing: inherit; -webkit-font-smoothing: antialiased; font-variant-caps: normal; font-stretch: inherit; line-height: inherit; caret-color: #424242; orphans: auto; text-align: start; widows: auto; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; word-spacing: 0px; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">The Statement of Response and consultation documents are available below:</span></p>\r\n\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/1.-Statement-of-Response-2021.pdf" target="_blank" rel="noopener noreferrer">Statement of Response</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/2.-Statement-of-Response-Appendices-2021.pdf" target="_blank" rel="noopener noreferrer">Statement of Response appendices</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/3.-Revised-Draft-Drought-Plan-2021.pdf" target="_blank" rel="noopener noreferrer">Revised Draft Drought Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/4.-Revised-Appendix-C-Testing-our-triggers.pdf" target="_blank" rel="noopener noreferrer">Revised Appendix C: Testing our triggers</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/5.-Revised-Appendix-E-TUB-and-NEUB-Additional-Information.pdf" target="_blank" rel="noopener noreferrer">Revised Appendix E: Temporary Use Ban and Non-Essential Use Bans – additional information</a></li>\r\n</ul>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/PW-Drought-Plan-Final.pdf" target="_blank" rel="noopener noreferrer">To view a copy of the Draft Drought plan 2021 please click here</a>.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/PW-Drought-Plan-2021.zip" target="_blank" rel="noopener noreferrer">To view a copy of the appendices please click here (.zip file)</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Revised Water Resources Management Plan 2019 (December 2022)"]\r\n\r\nOur Final WRMP19 shows how we will secure resilient water supplies to our customers for the next 25 years by considering how much water we have available today, how much we need to supply in the future and then what investment options are required to make up any difference.\r\n\r\nOur previous Annual Review of the WRMP19, highlighted that in 2019-20 we had over performed in certain areas (leakage), but underperformed in others (PCC and the delivery of proposed groundwater schemes in 2019). We have therefore revised our WRMP19 so that we fully understand what our performance has meant in terms of our supply-demand balance for a range of scenarios all the way up to a 1in 200 year drought event. This is necessary in order to investigate whether there would be a security of supply risk to our customers during any of these drought events, and to the water we transfer to Southern during more extreme droughts.\r\n\r\nThe updated supply-demand balances demonstrate that we are no longer meeting our target headroom in a 1 in 200 year drought event, for the reasons highlighted in our previous Annual Review. This means there is an increased risk of us needing to implement severe demand restrictions in an extreme drought.\r\n\r\nWe have been working with the Environment Agency in the development of this Revised WRMP19, and will continue to do so as we progress through AMP7. This will include reviewing the most up-to-date data and knowledge that emerges during the development of the Water Resources in the South East (WRSE) regional plan and our WRMP24.\r\n\r\nIf you would like to know more about our Revised WRMP19, please contact us via <a href="mailto:Water.Resources@portsmouthwater.co.uk">Water.Resources@portsmouthwater.co.uk</a>\r\n<h2>Documents</h2>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Portsmouth-Water_rWRMP19_Dec_2022.pdf">Portsmouth Water Revised WRMP19 report</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Revised-WRMP-Tables-–-1-in-200-year.zip">Revised WRMP Tables - 1 in 200 year</a>\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Water Resources Management Plan 2019"]\r\n<div style="background-color: #bad6e8; padding: 8px 0;">\r\n<h2 style="text-align: center;">Your Water and Its Future</h2>\r\n</div>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Thank you for helping us plan to ensure we can secure your drinking water for the next 25 years</h3>\r\nEvery five years we update our water resources management plan which looks at how we’ll keep your taps running while striking that delicate balance between protecting the environment and keeping bills affordable.\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Final-Water-Resources-Management-Plan-2019.pdf">Download the Final Water Resources Management Plan</a></p>\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/05/WRMP_2020_FINAL.pdf">Download the Summary of the Final Water Resources Management Plan</a></p>\r\n\r\n</div>\r\n<strong>On 4 November 2019 Defra confirmed we can now publish our Water Resources Management Plan, which says how we will secure your drinking water for the next 25 years.</strong>\r\n\r\nAll water companies prepare Water Resources Management Plans (WRMPs) which show how they will secure resilient water supplies for their customers for the next 25 years. We consider how much water we have available today, how much we need to supply in the future and then develop options to make up any difference.\r\n\r\nThese plans are updated every five years to make sure they always reflect the latest information, innovation and customer views.\r\n\r\nIn preparing our plan we held conversations with customers and stakeholders over the last two years about your water supplies and what’s important to you and these have been taken into account in this plan.\r\n\r\nWe also have a Customer Challenge Group which has reviewed our work to engage with you and making sure your views are incorporated into all our future plans.\r\n\r\nHere’s a quick summary of this plan:\r\n<ul>\r\n 	<li>This plan caters for growth and is part of a solution to supply other areas of the South East where there’s less water</li>\r\n 	<li>We will do this by building a new reservoir at Havant Thicket – to store water, create a nature reserve and provide community facilities</li>\r\n 	<li>We’re planning for more extreme droughts than we’ve known before – so we’re ready for climate change</li>\r\n 	<li>We want to save water by reducing leaks by 20% over the next five years</li>\r\n 	<li>We want to involve you in saving water with water meters, water-saving products and community campaigns</li>\r\n 	<li>We have an ambitious target of reducing our domestic use to 100 litres per day by 2040.</li>\r\n</ul>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Please take time to read our plan on how we’ll secure resilient water supplies in West Sussex and Hampshire.</h3>\r\n</div>\r\nIn March 2018 we consulted on our Draft Water Resources Management Plan.\r\n\r\nAll your responses were shared with the Department for Environment, Food and Rural Affairs (Defra) and were considered by us when we develop this final Water Resources Management Plan.\r\n\r\nWe also produced our statement of response in which we have taken into account all the comments we have received from customers and stakeholders.\r\n\r\nAll of the detail of our <a href="/news/publications/water-resources-planning/your-water-and-its-future/">Draft Water Resources Management</a> can be found here.\r\n\r\nWe now publish our Final Water Resources Management Plan for the period 2020 – 2045.\r\n<div style="background-color: #f7f7f7; padding: 12px;">\r\n<h3>WRMP Documents</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Final-Water-Resources-Management-Plan-2019.pdf">Final WRMP</a>\r\n\r\nAppendices\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/FinalWRMP2019-Tables.zip">WRMP Tables</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Portsmouth-Water-WRMP-SEA-PAS_FINAL.pdf">Strategic Environmental Assessment</a>\r\n<h3>Market Information</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Market-Information-PRT-Avg-Oct-2019.xlsx">Average demand (December 2019) </a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Market-Information-PRT-Peak-Oct-2019.xlsx">Peak demand (December 2019)</a>\r\n\r\n<a href="/wp-content/uploads/2018/04/Company_Area_Boundary.zip">Shape files of Company boundaries</a>\r\n<h3>Bid Assessment Criteria</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Portsmouth-Water-Bid-Assessment-Criteria-December-2019.docx">Portsmouth Water Bid Assessment Criteria (December 2019)</a>\r\n\r\n</div>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Water Resources Management Plan 2018"]\r\n\r\n[button title="CLICK HERE" link="/news/publications/water-resources-planning/your-water-and-its-future/" target="" align="" icon="" icon_position="" color="theme" font_color="" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Annual Review of Water Resources"]\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Portsmouth-Water-WRMP-Annual-Review-June-2022_updated-Dec-2022.pdf">To view a copy of the Annual Review for 2022 (updated Dec 2022), please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Portsmouth-Water-WRMP-Annual-Review-June-2022.pdf">To view a copy of the Annual Review for 2022, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Portsmouth-Water-WRMP-Annual-Review-June-2021.pdf">To view a copy of the Annual Review for 2021, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/Portsmouth-Water-WRMP-Annual-Review-June-2020.pdf">To view a copy of the Annual Review for 2020, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/WRMP-Annual-Review-June-2019.pdf">To view a copy of the Annual Review for 2019, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/07/WRMP-Annual-Review-June-2018.pdf">To view a copy of the Annual Review for 2018, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/WRMP-Annual-Review-June-2017.pdf">To view a copy of the Annual Review for 2017, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/WRMP-Annual-Review-June-2016.pdf">To view a copy of the Annual Review for 2016, please click here</a>\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Water Resources Planning', '', 'inherit', 'closed', 'closed', '', '2995-revision-v1', '', '', '2023-01-23 09:43:07', '2023-01-23 09:43:07', '', 2995, 'https://www.portsmouthwater.co.uk/?p=13175', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (13181, 10, '2023-01-24 09:41:05', '0000-00-00 00:00:00', '', 'Ongoing interruption to supply - update', '', 'draft', 'closed', 'closed', '', '', '', '', '2023-01-24 09:41:05', '2023-01-24 09:41:05', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=si_templates&#038;p=13181', 0, 'si_templates', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13183, 1, '2023-01-24 11:01:22', '2023-01-24 11:01:22', 'Thousands of Portsmouth Water customers are receiving extra help paying their bills amid the cost-of-living crisis.\r\n\r\nThe water company has increased the length of its “payment holidays” from three to six months and has already achieved its 2025 target of 10,000 households benefitting from its social tariff.\r\n\r\nMatthew Hamilton, Chief Customer Officer for Portsmouth Water, said: “We are acutely aware of the challenges facing our customers as the cost-of-living rises and are doing all we can to keep bills affordable. By extending our “payment holidays” to six months, we hope to take the pressure off households who may be struggling, giving them the flexibility to pay later.\r\n\r\n“We are also very proud to have exceeded our target for putting customers on our social tariff by nearly three years. This is designed to cap the customer’s water bill at our minimum charge for the year which will reduce their payments.”\r\n\r\nThe social tariff is for customers who have a low income or are in receipt of certain benefits. It caps the customer’s water bill at Portsmouth Water’s minimum charge for the year. To qualify for the social tariff, customers must have a household income of less than the Government’s low-income threshold excluding certain benefits.\r\n\r\nCustomers can apply for one six-month payment holiday in a 12 month period, with no bill payments needing to be made during the break.\r\n\r\nPortsmouth Water is proud to have consistently maintained the lowest water bills in the industry and remains fully committed to ensuring our customers’ bills stay affordable. Customers needing support with their bills can find out more here: <a href="https://www.portsmouthwater.co.uk/customer-services/help-with-my-bills/">https://www.portsmouthwater.co.uk/customer-services/help-with-my-bills/</a>\r\n\r\nAlternatively, call 023 9249 9888 or email <a href="mailto:head.office@portsmouthwater.co.uk">head.office@portsmouthwater.co.uk</a>.', 'Thousands of Portsmouth Water customers to receive extra help paying their bills', '', 'publish', 'closed', 'open', '', 'thousands-of-portsmouth-water-customers-to-receive-extra-help-paying-their-bills', '', '', '2024-02-27 12:30:36', '2024-02-27 12:30:36', '', 0, 'https://www.portsmouthwater.co.uk/?p=13183', 41, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13184, 1, '2023-01-24 11:01:22', '2023-01-24 11:01:22', 'Thousands of Portsmouth Water customers are receiving extra help paying their bills amid the cost-of-living crisis.\r\n\r\nThe water company has increased the length of its “payment holidays” from three to six months and has already achieved its 2025 target of 10,000 households benefitting from its social tariff.\r\n\r\nMatthew Hamilton, Chief Customer Officer for Portsmouth Water, said: “We are acutely aware of the challenges facing our customers as the cost-of-living rises and are doing all we can to keep bills affordable. By extending our “payment holidays” to six months, we hope to take the pressure off households who may be struggling, giving them the flexibility to pay later.\r\n\r\n“We are also very proud to have exceeded our target for putting customers on our social tariff by nearly three years. This is designed to cap the customer’s water bill at our minimum charge for the year which will reduce their payments.”\r\n\r\nThe social tariff is for customers who have a low income or are in receipt of certain benefits. It caps the customer’s water bill at Portsmouth Water’s minimum charge for the year. To qualify for the social tariff, customers must have a household income of less than the Government’s low-income threshold excluding certain benefits.\r\n\r\nCustomers can apply for one six-month payment holiday in a 12 month period, with no bill payments needing to be made during the break.\r\n\r\nPortsmouth Water is proud to have consistently maintained the lowest water bills in the industry and remains fully committed to ensuring our customers’ bills stay affordable. Customers needing support with their bills can find out more here: <a href="https://www.portsmouthwater.co.uk/customer-services/help-with-my-bills/">https://www.portsmouthwater.co.uk/customer-services/help-with-my-bills/</a>\r\n\r\nAlternatively, call 023 9249 9888 or email Head.office@portsmouthwater.co.uk.', 'Thousands of Portsmouth Water customers to receive extra help paying their bills', '', 'inherit', 'closed', 'closed', '', '13183-revision-v1', '', '', '2023-01-24 11:01:22', '2023-01-24 11:01:22', '', 13183, 'https://www.portsmouthwater.co.uk/?p=13184', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13185, 1, '2023-01-24 11:01:40', '2023-01-24 11:01:40', 'Thousands of Portsmouth Water customers are receiving extra help paying their bills amid the cost-of-living crisis.\r\n\r\nThe water company has increased the length of its “payment holidays” from three to six months and has already achieved its 2025 target of 10,000 households benefitting from its social tariff.\r\n\r\nMatthew Hamilton, Chief Customer Officer for Portsmouth Water, said: “We are acutely aware of the challenges facing our customers as the cost-of-living rises and are doing all we can to keep bills affordable. By extending our “payment holidays” to six months, we hope to take the pressure off households who may be struggling, giving them the flexibility to pay later.\r\n\r\n“We are also very proud to have exceeded our target for putting customers on our social tariff by nearly three years. This is designed to cap the customer’s water bill at our minimum charge for the year which will reduce their payments.”\r\n\r\nThe social tariff is for customers who have a low income or are in receipt of certain benefits. It caps the customer’s water bill at Portsmouth Water’s minimum charge for the year. To qualify for the social tariff, customers must have a household income of less than the Government’s low-income threshold excluding certain benefits.\r\n\r\nCustomers can apply for one six-month payment holiday in a 12 month period, with no bill payments needing to be made during the break.\r\n\r\nPortsmouth Water is proud to have consistently maintained the lowest water bills in the industry and remains fully committed to ensuring our customers’ bills stay affordable. Customers needing support with their bills can find out more here: <a href="https://www.portsmouthwater.co.uk/customer-services/help-with-my-bills/">https://www.portsmouthwater.co.uk/customer-services/help-with-my-bills/</a>\r\n\r\nAlternatively, call 023 9249 9888 or email <a href="mailto:head.office@portsmouthwater.co.uk">head.office@portsmouthwater.co.uk</a>.', 'Thousands of Portsmouth Water customers to receive extra help paying their bills', '', 'inherit', 'closed', 'closed', '', '13183-revision-v1', '', '', '2023-01-24 11:01:40', '2023-01-24 11:01:40', '', 13183, 'https://www.portsmouthwater.co.uk/?p=13185', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13186, 12, '2023-01-24 11:41:01', '2023-01-24 11:41:01', '', 'Stoners Close, Gosport, UK', '', 'publish', 'closed', 'closed', '', 'draft-817', '', '', '2023-01-25 08:20:05', '2023-01-25 08:20:05', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13186', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13187, 12, '2023-01-24 12:28:58', '2023-01-24 12:28:58', '', 'Grosvenor Road, Chichester, UK', '', 'publish', 'closed', 'closed', '', 'draft-818', '', '', '2023-01-25 08:19:12', '2023-01-25 08:19:12', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13187', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13188, 12, '2023-01-24 12:30:54', '2023-01-24 12:30:54', '', 'Abbotstone Avenue, Havant, UK', '', 'publish', 'closed', 'closed', '', 'draft-819', '', '', '2023-01-25 08:19:39', '2023-01-25 08:19:39', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13188', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13189, 4, '2023-01-24 15:29:49', '2023-01-24 15:29:49', '', 'Fir Copse Road, Widley, Waterlooville, UK', '', 'publish', 'closed', 'closed', '', 'draft-820', '', '', '2023-01-25 08:18:21', '2023-01-25 08:18:21', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13189', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13190, 4, '2023-01-25 08:51:22', '2023-01-25 08:51:22', '', 'Outerwyke Road, Bognor Regis, UK', '', 'publish', 'closed', 'closed', '', 'draft-821', '', '', '2023-01-26 08:51:20', '2023-01-26 08:51:20', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13190', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13191, 4, '2023-01-25 08:57:07', '2023-01-25 08:57:07', '', 'Berkeley Square, Havant, UK', '', 'publish', 'closed', 'closed', '', 'draft-822', '', '', '2023-01-26 08:51:06', '2023-01-26 08:51:06', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13191', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13192, 4, '2023-01-25 14:38:10', '2023-01-25 14:38:10', '', 'Level Mare Lane, Fontwell, Chichester, UK', '', 'publish', 'closed', 'closed', '', 'draft-823', '', '', '2023-01-26 08:50:52', '2023-01-26 08:50:52', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13192', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13193, 12, '2023-01-25 14:48:11', '2023-01-25 14:48:11', '', 'Minerva Heights, Old Broyle Road, Chichester, UK', '', 'publish', 'closed', 'closed', '', 'draft-824', '', '', '2023-01-26 08:50:36', '2023-01-26 08:50:36', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13193', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13194, 13, '2023-01-25 19:02:34', '2023-01-25 19:02:34', '', 'Thorni Avenue, Fareham, UK', '', 'publish', 'closed', 'closed', '', 'draft-825', '', '', '2023-01-26 08:50:21', '2023-01-26 08:50:21', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13194', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13195, 13, '2023-01-26 13:41:25', '2023-01-26 13:41:25', '', 'Lennox Road, Chichester, UK', '', 'publish', 'closed', 'closed', '', 'draft-826', '', '', '2023-01-27 08:27:29', '2023-01-27 08:27:29', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13195', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13196, 4, '2023-01-26 13:58:18', '2023-01-26 13:58:18', '', 'Hambledon Road, Denmead, Waterlooville, UK', '', 'publish', 'closed', 'closed', '', 'draft-827', '', '', '2023-01-27 08:27:15', '2023-01-27 08:27:15', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13196', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13197, 12, '2023-01-26 15:12:56', '2023-01-26 15:12:56', '', 'Brodrick Avenue, Gosport, UK', '', 'publish', 'closed', 'closed', '', 'draft-828', '', '', '2023-01-27 08:26:57', '2023-01-27 08:26:57', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13197', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13198, 13, '2023-01-26 18:24:59', '2023-01-26 18:24:59', '', 'Kennedy Crescent, Gosport, UK', '', 'publish', 'closed', 'closed', '', 'draft-829', '', '', '2023-01-27 08:24:16', '2023-01-27 08:24:16', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13198', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13199, 4, '2023-01-27 08:29:48', '2023-01-27 08:29:48', '', 'Pears Grove, Emsworth, UK', '', 'publish', 'closed', 'closed', '', 'draft-830', '', '', '2023-01-30 08:18:09', '2023-01-30 08:18:09', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13199', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13200, 4, '2023-01-27 08:31:30', '2023-01-27 08:31:30', '', 'Avisford Park Road, Walberton, Arundel, UK', '', 'publish', 'closed', 'closed', '', 'draft-831', '', '', '2023-01-30 08:17:54', '2023-01-30 08:17:54', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13200', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13202, 2, '2023-01-27 13:00:59', '2023-01-27 13:00:59', '', 'DRINKING WATER SAFETY PLAN SCIENTIST_CD 10-02-23', '', 'inherit', 'open', 'closed', '', 'drinking-water-safety-plan-scientist_cd-10-02-23', '', '', '2023-01-27 13:00:59', '2023-01-27 13:00:59', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/DRINKING-WATER-SAFETY-PLAN-SCIENTIST_CD-10-02-23.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (13203, 12, '2023-01-27 13:17:46', '2023-01-27 13:17:46', '', 'Soake Road, Denmead, Waterlooville, UK', '', 'publish', 'closed', 'closed', '', 'draft-832', '', '', '2023-01-30 08:17:34', '2023-01-30 08:17:34', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13203', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13204, 13, '2023-01-27 13:41:52', '2023-01-27 13:41:52', '', 'Southampton Road, Portsmouth, UK', '', 'publish', 'closed', 'closed', '', 'draft-833', '', '', '2023-01-30 08:16:48', '2023-01-30 08:16:48', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13204', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13205, 12, '2023-01-27 13:49:38', '2023-01-27 13:49:38', '', 'Chilgrove, Chichester, UK', '', 'publish', 'closed', 'closed', '', 'draft-834', '', '', '2023-01-30 08:16:22', '2023-01-30 08:16:22', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13205', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13207, 2, '2023-01-27 15:29:11', '2023-01-27 15:29:11', '', 'DRINKING WATER SAFETY PLAN SCIENTIST_CD 10-02-23', '', 'inherit', 'open', 'closed', '', 'drinking-water-safety-plan-scientist_cd-10-02-23-2', '', '', '2023-01-27 15:29:11', '2023-01-27 15:29:11', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/DRINKING-WATER-SAFETY-PLAN-SCIENTIST_CD-10-02-23-1.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (13208, 13, '2023-01-27 22:58:52', '2023-01-27 22:58:52', '', 'High Street, Shirrell Heath, Southampton, UK', '', 'publish', 'closed', 'closed', '', 'draft-835', '', '', '2023-01-30 08:16:06', '2023-01-30 08:16:06', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13208', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13209, 4, '2023-01-30 08:24:29', '2023-01-30 08:24:29', '', 'Avisford Park Road, Walberton, Arundel, UK', '', 'publish', 'closed', 'closed', '', 'draft-836', '', '', '2023-01-31 08:06:17', '2023-01-31 08:06:17', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13209', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13210, 14, '2023-01-30 18:33:13', '2023-01-30 18:33:13', '', 'Bedhampton Way, Havant, UK', '', 'publish', 'closed', 'closed', '', 'draft-837', '', '', '2023-01-31 08:06:03', '2023-01-31 08:06:03', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13210', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13211, 13, '2023-01-31 13:00:27', '2023-01-31 13:00:27', '', 'Oakfield Avenue, East Wittering, Chichester PO20 8BU, UK', '', 'publish', 'closed', 'closed', '', 'draft-838', '', '', '2023-02-01 16:41:29', '2023-02-01 16:41:29', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13211', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13212, 14, '2023-02-01 09:43:31', '2023-02-01 09:43:31', '', 'Pears Grove, Emsworth, UK', '', 'publish', 'closed', 'closed', '', 'draft-839', '', '', '2023-02-02 08:21:37', '2023-02-02 08:21:37', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13212', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13214, 1, '2023-02-01 09:49:05', '2023-02-01 09:49:05', '<h4>The Company provides over 300,000 properties with a clean and continuous supply of water, 24 hours a day, 365 days a year at the lowest price in the country.</h4>\r\n<h4>At less than 33p, the average daily cost to you is still below the cost of a daily newspaper.</h4>\r\n<h2>2021-22</h2>\r\nTo view our full 2021-2022 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/03/SOC_HOUSEHOLD_2021-22.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our Final Charges Scheme Assurance Statement for 2021-22 please click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/Assurance-Statement-Household-29-January-2021.pdf" target="_blank" rel="noopener noreferrer">here</a>\r\n\r\n&nbsp;\r\n<h2>Previous Years</h2>\r\nTo view our full 2020-2021 Scheme of Charges for household customers click <a href="/wp-content/uploads/2020/03/SOC_HOUSEHOLD_2020-21_REVISED-MARCH-2020.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our full 2019-2020 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/customer-services/charges-and-payments/soc_household_2019-20/">here</a>To view our full 2018-2019 Scheme of Charges for household customers click <a href="/wp-content/uploads/2018/01/SOC_HOUSEHOLD_2018-19.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our full 2017-2018 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_HOUSEHOLD_2017-18.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our full 2016-2017 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_HOUSEHOLD_2016-17.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our full 2015-2016 Scheme of Charges for household customers click <a title="SOC_HOUSEHOLD_2015-16" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_HOUSEHOLD_2015-16.pdf" target="_blank" rel="noopener noreferrer">here</a>\r\n\r\n20\r\ndefault\r\ndefault\r\n<h2>Ways to Pay</h2>\r\nno-repeat;center top;;\r\nauto\r\n\r\nPay by Direct Debit\r\n<img src="/wp-content/uploads/2015/02/pay-direct-debit.jpg" alt="" />\r\nPayments can be spread with a monthly Direct Debit at no additional charge. You can pay by one, two or up to eight monthly instalments. There is a choice of payment dates, the 1st, 8th, 15th or 28th of the month.\r\n\r\nPlease click <a href="https://www.portsmouthwater.co.uk/customer-services/direct-debit-setup-request/">here</a> to set up a Direct Debit.\r\nleft\r\n\r\nPay Online\r\n<img src="/wp-content/uploads/2015/02/pay-online.jpg" alt="" />\r\n<a href="https://ip.e-paycapita.com/AIP/itemSelectionPage.do?link=showItemSelectionPage&amp;siteId=141&amp;languageCode=EN&amp;source=AIP" target="_blank" rel="noopener noreferrer">You can pay your bill on-line by clicking here</a>, using most major credit and debit cards.\r\n\r\nNo additional charges are made for payments received by debit or credit cards. You will need sight of your most recent bill and customer reference number.\r\nleft\r\n<a href="https://ip.e-paycapita.com/AIP/itemSelectionPage.do?link=showItemSelectionPage&amp;siteId=141&amp;languageCode=EN&amp;source=AIP">https://ip.e-paycapita.com/AIP/itemSelectionPage.do?link=showItemSelectionPage&amp;siteId=141&amp;languageCode=EN&amp;source=AIP</a>\r\n\r\ndefault\r\n\r\nPay by Telephone\r\n<img src="/wp-content/uploads/2015/02/pay-telephone.jpg" alt="" />\r\nYou can pay your bill 24 hours a day, 7 days a week via our automated telephone payments line, by calling our free phone number 0800 0480 021.\r\n\r\nNo additional charges are made for payments received by debit or credit cards.\r\n\r\nYou will need sight of your most recent bill and customer reference number.\r\nleft\r\n\r\nPay by BACS or Internet Banking\r\n<img src="/wp-content/uploads/2015/02/pay-online-banking.jpg" alt="" />\r\nIf you arrange your payments via the Internet, please advise your bank that future payments should be made to our Lloyd\\\'s Bank Head Office Collection Account:-\r\n\r\nSORTCODE:30-00-00\r\n\r\nACCOUNT NUMBER:02390302\r\n\r\nPlease remember to quote your reference number when making payments.\r\nleft\r\n<h4>Other Payment Information</h4>\r\nIf you are having difficulty in paying your bill, or would like to know if you can clear your arrears quicker, or reduce your annual charge please see <a href="/customer-services/problems-paying/">here</a>\r\nno-repeat;center top;;\r\nauto\r\n\r\nPayment In Full or Two Half-yearly Payments: Your water bill is for the whole year from 1st July to 30th June. You can either pay your bill in full immediately, or if you wish you can pay in two instalments, the first being due straight away and the second on 1st January. We will send out a reminder for the second instalment.\r\n\r\nInstalments - Spread Your Payments: Do not worry if you have not got a bank or building society account and need to spread the payments of your water bill. You can sign up for weekly, fortnightly or monthly payments by <a href="/contact-us/">contacting our Customer Services Department</a>. A set of instalment slips payable free of charge at any branch of Lloyds will be sent to you. You can choose to make your payment at any PayPoint retailer with your unique barcode printed on the front page.\r\n\r\nYou can use the link below to find your closest PayPoint location.\r\n\r\n<a href="https://www.paypoint.com/en-gb" target="_blank" rel="noopener noreferrer">https://www.paypoint.com/en-gb</a>\r\n\r\nCharging by Rateable Value: Although in 1991 the local authority ceased using the Rateable value of a property for charging rates, and the Rateable values were no longer reviewed, the Government made provision for the Water Industry to continue using these assessments for charging purposes. For those properties without a Rateable Value and who are not on a meter we charge a Licence Fee for the supply of water.\r\n\r\nQueries About Your bill: If you have any queries regarding your bill you can contact us by telephone, email or letter. If you decide to contact us by email or letter we will answer your query within 10 working days of receiving the correspondence. If you write to ask us to change the way you pay your bill and we find we cannot make the change we will let you know within 5 working days from the date we receive your letter.\r\n\r\nRefund Policy: Your Portsmouth Water account may be in credit for a number of reasons, please see our refund policy for details of how to ask for a refund.\r\n\r\n<a href="/customer-services/refund-policy">Portsmouth Water Refund Policy</a>\r\n\r\naccordion', 'Charges and Payments', '', 'inherit', 'closed', 'closed', '', '1834-revision-v1', '', '', '2023-02-01 09:49:05', '2023-02-01 09:49:05', '', 1834, 'https://www.portsmouthwater.co.uk/?p=13214', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (13217, 1, '2023-02-01 09:55:18', '2023-02-01 09:55:18', '<h4>The Company provides over 300,000 properties with a clean and continuous supply of water, 24 hours a day, 365 days a year at the lowest price in the country.</h4>\r\n<h4>At less than 33p, the average daily cost to you is still below the cost of a daily newspaper.</h4>\r\n<h2>2021-22</h2>\r\nTo view our full 2021-2022 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/03/SOC_HOUSEHOLD_2021-22.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our Final Charges Scheme Assurance Statement for 2021-22 please click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/Assurance-Statement-Household-29-January-2021.pdf" target="_blank" rel="noopener noreferrer">here</a>\r\n\r\nTo view our full 2023-2024 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/SOC_HOUSEHOLD_2023-24-v2.pdf">here</a>\r\n\r\nTo view our Final Charges Scheme Assurance Statement for 2022-23 please click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/Assurance-Statement-for-Household-Charges-2023-24-FINAL.pdf">here</a>\r\n<h2>Previous Years</h2>\r\nTo view our full 2020-2021 Scheme of Charges for household customers click <a href="/wp-content/uploads/2020/03/SOC_HOUSEHOLD_2020-21_REVISED-MARCH-2020.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our full 2019-2020 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/customer-services/charges-and-payments/soc_household_2019-20/">here</a>To view our full 2018-2019 Scheme of Charges for household customers click <a href="/wp-content/uploads/2018/01/SOC_HOUSEHOLD_2018-19.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our full 2017-2018 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_HOUSEHOLD_2017-18.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our full 2016-2017 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_HOUSEHOLD_2016-17.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our full 2015-2016 Scheme of Charges for household customers click <a title="SOC_HOUSEHOLD_2015-16" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_HOUSEHOLD_2015-16.pdf" target="_blank" rel="noopener noreferrer">here</a>\r\n\r\n20\r\ndefault\r\ndefault\r\n<h2>Ways to Pay</h2>\r\nno-repeat;center top;;\r\nauto\r\n\r\nPay by Direct Debit\r\n<img src="/wp-content/uploads/2015/02/pay-direct-debit.jpg" alt="" />\r\nPayments can be spread with a monthly Direct Debit at no additional charge. You can pay by one, two or up to eight monthly instalments. There is a choice of payment dates, the 1st, 8th, 15th or 28th of the month.\r\n\r\nPlease click <a href="https://www.portsmouthwater.co.uk/customer-services/direct-debit-setup-request/">here</a> to set up a Direct Debit.\r\nleft\r\n\r\nPay Online\r\n<img src="/wp-content/uploads/2015/02/pay-online.jpg" alt="" />\r\n<a href="https://ip.e-paycapita.com/AIP/itemSelectionPage.do?link=showItemSelectionPage&amp;siteId=141&amp;languageCode=EN&amp;source=AIP" target="_blank" rel="noopener noreferrer">You can pay your bill on-line by clicking here</a>, using most major credit and debit cards.\r\n\r\nNo additional charges are made for payments received by debit or credit cards. You will need sight of your most recent bill and customer reference number.\r\nleft\r\n<a href="https://ip.e-paycapita.com/AIP/itemSelectionPage.do?link=showItemSelectionPage&amp;siteId=141&amp;languageCode=EN&amp;source=AIP">https://ip.e-paycapita.com/AIP/itemSelectionPage.do?link=showItemSelectionPage&amp;siteId=141&amp;languageCode=EN&amp;source=AIP</a>\r\n\r\ndefault\r\n\r\nPay by Telephone\r\n<img src="/wp-content/uploads/2015/02/pay-telephone.jpg" alt="" />\r\nYou can pay your bill 24 hours a day, 7 days a week via our automated telephone payments line, by calling our free phone number 0800 0480 021.\r\n\r\nNo additional charges are made for payments received by debit or credit cards.\r\n\r\nYou will need sight of your most recent bill and customer reference number.\r\nleft\r\n\r\nPay by BACS or Internet Banking\r\n<img src="/wp-content/uploads/2015/02/pay-online-banking.jpg" alt="" />\r\nIf you arrange your payments via the Internet, please advise your bank that future payments should be made to our Lloyd\\\'s Bank Head Office Collection Account:-\r\n\r\nSORTCODE:30-00-00\r\n\r\nACCOUNT NUMBER:02390302\r\n\r\nPlease remember to quote your reference number when making payments.\r\nleft\r\n<h4>Other Payment Information</h4>\r\nIf you are having difficulty in paying your bill, or would like to know if you can clear your arrears quicker, or reduce your annual charge please see <a href="/customer-services/problems-paying/">here</a>\r\nno-repeat;center top;;\r\nauto\r\n\r\nPayment In Full or Two Half-yearly Payments: Your water bill is for the whole year from 1st July to 30th June. You can either pay your bill in full immediately, or if you wish you can pay in two instalments, the first being due straight away and the second on 1st January. We will send out a reminder for the second instalment.\r\n\r\nInstalments - Spread Your Payments: Do not worry if you have not got a bank or building society account and need to spread the payments of your water bill. You can sign up for weekly, fortnightly or monthly payments by <a href="/contact-us/">contacting our Customer Services Department</a>. A set of instalment slips payable free of charge at any branch of Lloyds will be sent to you. You can choose to make your payment at any PayPoint retailer with your unique barcode printed on the front page.\r\n\r\nYou can use the link below to find your closest PayPoint location.\r\n\r\n<a href="https://www.paypoint.com/en-gb" target="_blank" rel="noopener noreferrer">https://www.paypoint.com/en-gb</a>\r\n\r\nCharging by Rateable Value: Although in 1991 the local authority ceased using the Rateable value of a property for charging rates, and the Rateable values were no longer reviewed, the Government made provision for the Water Industry to continue using these assessments for charging purposes. For those properties without a Rateable Value and who are not on a meter we charge a Licence Fee for the supply of water.\r\n\r\nQueries About Your bill: If you have any queries regarding your bill you can contact us by telephone, email or letter. If you decide to contact us by email or letter we will answer your query within 10 working days of receiving the correspondence. If you write to ask us to change the way you pay your bill and we find we cannot make the change we will let you know within 5 working days from the date we receive your letter.\r\n\r\nRefund Policy: Your Portsmouth Water account may be in credit for a number of reasons, please see our refund policy for details of how to ask for a refund.\r\n\r\n<a href="/customer-services/refund-policy">Portsmouth Water Refund Policy</a>\r\n\r\naccordion', 'Charges and Payments', '', 'inherit', 'closed', 'closed', '', '1834-revision-v1', '', '', '2023-02-01 09:55:18', '2023-02-01 09:55:18', '', 1834, 'https://www.portsmouthwater.co.uk/?p=13217', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (13279, 1, '2023-02-21 09:23:58', '2023-02-21 09:23:58', '<h3>Please expand the sections below to read more about each subject</h3>\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="Draft Water Resources Management Plan 2024"]\r\n\r\nWe published our draft Water Resources Management Plan in November 2022 for a consultation, which closed on February 20, 2023. The draft plan set out how we intend to secure reliable, healthy drinking water supplies for the next 50 years.\r\n\r\nYou can read our summary and technical documents below. We’re grateful for all the feedback we received. We’re reviewing this and we’ll publish a summary and any changes to our plan later this year.\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/12/Interactive-Document_FINAL.pdf" target="_blank" rel="noopener">Water Resources Management Plan Summary document (online viewing)</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PW-WRMP-Summary-Document_FINAL-3.pdf" target="_blank" rel="noopener">Water Resources Management Plan Summary document (printable)</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PW-WRMP24-Full_submission-version_FINAL.pdf" target="_blank" rel="noopener">Water Resources Management Plan main document</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-1B-DWSP-assessment_to-publish.pdf" target="_blank" rel="noopener">Appendix 1B Drinking Water Safety Plan Assessment</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-Water-dWRMP-SEA-Report-v3.1.pdf" target="_blank" rel="noopener">Appendix 1D Strategic Environmental Assessment</a> (and <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-WRMP24-SEA-NTS-v1.1.pdf" target="_blank" rel="noopener">summary</a>)</li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-1E-Problem-Characterisation_to-publish.pdf" target="_blank" rel="noopener">Appendix 1E Problem Characterisation</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3A-Pre-consultation_to-publish.pdf" target="_blank" rel="noopener">Appendix 3A Pre-consultation</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3B-Pre-consultation-meetings_to-publish.pdf" target="_blank" rel="noopener">Appendix 3B Pre-consultation Meetings</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3C-customer-insight_to-publish.pdf" target="_blank" rel="noopener">Appendix 3C Customer Insight</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-4A-Baseline-Demand_to-publish.pdf" target="_blank" rel="noopener">Appendix 4A Baseline Demand</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-5A-Outage_to-publish.pdf" target="_blank" rel="noopener">Appendix 5A Outage</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-6A-Headroom_to-publish.pdf" target="_blank" rel="noopener">Appendix 6A Headroom</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-7A-Options_to-publish.pdf" target="_blank" rel="noopener">Appendix 7A Options</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-7C_Gov-Led-savings_to-publish.pdf" target="_blank" rel="noopener">Appendix 7C Government-led Savings</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-9A_Sensitivity-tests_to-publish.pdf" target="_blank" rel="noopener">Appendix 9A Sensitivity Tests</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-11A-Assurance_to-publish-1.pdf" target="_blank" rel="noopener">Appendix 11A Assurance</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-11B-Steering-Group-ToR_to-publish.pdf" target="_blank" rel="noopener">Appendix 11B Steering Group Terms of Reference</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-Water-WRMP24Tables_v5.xlsx" target="_blank" rel="noopener">WRMP Tables</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-dWRMP24-Compliance-Statement.pdf" target="_blank" rel="noopener">Compliance Statement</a></li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Drought Plan 2022"]\r\n\r\n<strong>On 1 April 2022 Defra confirmed we can now publish our Final Drought Plan 2022.</strong>\r\n\r\nLegislation requires water companies to prepare and maintain a Drought Plan. Our Drought Plan is an operational plan that sets out the measures that we will take so that we are able to continue to maintain supplies of wholesome water to our customers with as little recourse as possible to Drought Orders and/or Drought Permits. The purpose of a Drought Plan is to set out the timely actions that a water company will take to ensure continuity of supply whilst at the same time continuing to protect the environment.\r\n\r\nTo view a copy of the Final Drought Plan 2022 please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/Final-Drought-Plan-2022.pdf">click here</a>.\r\n\r\nTo view a copy of the appendices please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Final-DP-appendices.zip">click here</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Drought Plan 2021"]\r\n<p style="background: white; vertical-align: baseline; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">We updated our Drought Plan and published a draft for consultation from June to August 2021. We’ve now reviewed the responses and published a Statement of Response which sets out the feedback and shows how we’ve updated our plans as a result.</span></p>\r\n<p style="background: white; vertical-align: baseline; box-sizing: inherit; -webkit-font-smoothing: antialiased; font-variant-caps: normal; font-stretch: inherit; line-height: inherit; caret-color: #424242; orphans: auto; text-align: start; widows: auto; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; word-spacing: 0px; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">The Statement of Response and consultation documents are available below:</span></p>\r\n\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/1.-Statement-of-Response-2021.pdf" target="_blank" rel="noopener noreferrer">Statement of Response</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/2.-Statement-of-Response-Appendices-2021.pdf" target="_blank" rel="noopener noreferrer">Statement of Response appendices</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/3.-Revised-Draft-Drought-Plan-2021.pdf" target="_blank" rel="noopener noreferrer">Revised Draft Drought Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/4.-Revised-Appendix-C-Testing-our-triggers.pdf" target="_blank" rel="noopener noreferrer">Revised Appendix C: Testing our triggers</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/5.-Revised-Appendix-E-TUB-and-NEUB-Additional-Information.pdf" target="_blank" rel="noopener noreferrer">Revised Appendix E: Temporary Use Ban and Non-Essential Use Bans – additional information</a></li>\r\n</ul>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/PW-Drought-Plan-Final.pdf" target="_blank" rel="noopener noreferrer">To view a copy of the Draft Drought plan 2021 please click here</a>.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/PW-Drought-Plan-2021.zip" target="_blank" rel="noopener noreferrer">To view a copy of the appendices please click here (.zip file)</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Revised Water Resources Management Plan 2019 (December 2022)"]\r\n\r\nOur Final WRMP19 shows how we will secure resilient water supplies to our customers for the next 25 years by considering how much water we have available today, how much we need to supply in the future and then what investment options are required to make up any difference.\r\n\r\nOur previous Annual Review of the WRMP19, highlighted that in 2019-20 we had over performed in certain areas (leakage), but underperformed in others (PCC and the delivery of proposed groundwater schemes in 2019). We have therefore revised our WRMP19 so that we fully understand what our performance has meant in terms of our supply-demand balance for a range of scenarios all the way up to a 1in 200 year drought event. This is necessary in order to investigate whether there would be a security of supply risk to our customers during any of these drought events, and to the water we transfer to Southern during more extreme droughts.\r\n\r\nThe updated supply-demand balances demonstrate that we are no longer meeting our target headroom in a 1 in 200 year drought event, for the reasons highlighted in our previous Annual Review. This means there is an increased risk of us needing to implement severe demand restrictions in an extreme drought.\r\n\r\nWe have been working with the Environment Agency in the development of this Revised WRMP19, and will continue to do so as we progress through AMP7. This will include reviewing the most up-to-date data and knowledge that emerges during the development of the Water Resources in the South East (WRSE) regional plan and our WRMP24.\r\n\r\nIf you would like to know more about our Revised WRMP19, please contact us via <a href="mailto:Water.Resources@portsmouthwater.co.uk">Water.Resources@portsmouthwater.co.uk</a>\r\n<h2>Documents</h2>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Portsmouth-Water_rWRMP19_Dec_2022.pdf">Portsmouth Water Revised WRMP19 report</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Revised-WRMP-Tables-–-1-in-200-year.zip">Revised WRMP Tables - 1 in 200 year</a>\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Water Resources Management Plan 2019"]\r\n<div style="background-color: #bad6e8; padding: 8px 0;">\r\n<h2 style="text-align: center;">Your Water and Its Future</h2>\r\n</div>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Thank you for helping us plan to ensure we can secure your drinking water for the next 25 years</h3>\r\nEvery five years we update our water resources management plan which looks at how we’ll keep your taps running while striking that delicate balance between protecting the environment and keeping bills affordable.\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Final-Water-Resources-Management-Plan-2019.pdf">Download the Final Water Resources Management Plan</a></p>\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/05/WRMP_2020_FINAL.pdf">Download the Summary of the Final Water Resources Management Plan</a></p>\r\n\r\n</div>\r\n<strong>On 4 November 2019 Defra confirmed we can now publish our Water Resources Management Plan, which says how we will secure your drinking water for the next 25 years.</strong>\r\n\r\nAll water companies prepare Water Resources Management Plans (WRMPs) which show how they will secure resilient water supplies for their customers for the next 25 years. We consider how much water we have available today, how much we need to supply in the future and then develop options to make up any difference.\r\n\r\nThese plans are updated every five years to make sure they always reflect the latest information, innovation and customer views.\r\n\r\nIn preparing our plan we held conversations with customers and stakeholders over the last two years about your water supplies and what’s important to you and these have been taken into account in this plan.\r\n\r\nWe also have a Customer Challenge Group which has reviewed our work to engage with you and making sure your views are incorporated into all our future plans.\r\n\r\nHere’s a quick summary of this plan:\r\n<ul>\r\n 	<li>This plan caters for growth and is part of a solution to supply other areas of the South East where there’s less water</li>\r\n 	<li>We will do this by building a new reservoir at Havant Thicket – to store water, create a nature reserve and provide community facilities</li>\r\n 	<li>We’re planning for more extreme droughts than we’ve known before – so we’re ready for climate change</li>\r\n 	<li>We want to save water by reducing leaks by 20% over the next five years</li>\r\n 	<li>We want to involve you in saving water with water meters, water-saving products and community campaigns</li>\r\n 	<li>We have an ambitious target of reducing our domestic use to 100 litres per day by 2040.</li>\r\n</ul>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Please take time to read our plan on how we’ll secure resilient water supplies in West Sussex and Hampshire.</h3>\r\n</div>\r\nIn March 2018 we consulted on our Draft Water Resources Management Plan.\r\n\r\nAll your responses were shared with the Department for Environment, Food and Rural Affairs (Defra) and were considered by us when we develop this final Water Resources Management Plan.\r\n\r\nWe also produced our statement of response in which we have taken into account all the comments we have received from customers and stakeholders.\r\n\r\nAll of the detail of our <a href="/news/publications/water-resources-planning/your-water-and-its-future/">Draft Water Resources Management</a> can be found here.\r\n\r\nWe now publish our Final Water Resources Management Plan for the period 2020 – 2045.\r\n<div style="background-color: #f7f7f7; padding: 12px;">\r\n<h3>WRMP Documents</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Final-Water-Resources-Management-Plan-2019.pdf">Final WRMP</a>\r\n\r\nAppendices\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/FinalWRMP2019-Tables.zip">WRMP Tables</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Portsmouth-Water-WRMP-SEA-PAS_FINAL.pdf">Strategic Environmental Assessment</a>\r\n<h3>Market Information</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Market-Information-PRT-Avg-Oct-2019.xlsx">Average demand (December 2019) </a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Market-Information-PRT-Peak-Oct-2019.xlsx">Peak demand (December 2019)</a>\r\n\r\n<a href="/wp-content/uploads/2018/04/Company_Area_Boundary.zip">Shape files of Company boundaries</a>\r\n<h3>Bid Assessment Criteria</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Portsmouth-Water-Bid-Assessment-Criteria-December-2019.docx">Portsmouth Water Bid Assessment Criteria (December 2019)</a>\r\n\r\n</div>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Water Resources Management Plan 2018"]\r\n\r\n[button title="CLICK HERE" link="/news/publications/water-resources-planning/your-water-and-its-future/" target="" align="" icon="" icon_position="" color="theme" font_color="" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Annual Review of Water Resources"]\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Portsmouth-Water-WRMP-Annual-Review-June-2022_updated-Dec-2022.pdf">To view a copy of the Annual Review for 2022 (updated Dec 2022), please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Portsmouth-Water-WRMP-Annual-Review-June-2022.pdf">To view a copy of the Annual Review for 2022, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Portsmouth-Water-WRMP-Annual-Review-June-2021.pdf">To view a copy of the Annual Review for 2021, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/Portsmouth-Water-WRMP-Annual-Review-June-2020.pdf">To view a copy of the Annual Review for 2020, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/WRMP-Annual-Review-June-2019.pdf">To view a copy of the Annual Review for 2019, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/07/WRMP-Annual-Review-June-2018.pdf">To view a copy of the Annual Review for 2018, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/WRMP-Annual-Review-June-2017.pdf">To view a copy of the Annual Review for 2017, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/WRMP-Annual-Review-June-2016.pdf">To view a copy of the Annual Review for 2016, please click here</a>\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Water Resources Planning', '', 'inherit', 'closed', 'closed', '', '2995-revision-v1', '', '', '2023-02-21 09:23:58', '2023-02-21 09:23:58', '', 2995, 'https://www.portsmouthwater.co.uk/?p=13279', 0, 'revision', '', 0); 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INSERT INTO `wlcj_posts` VALUES (13296, 4, '2023-02-24 08:15:40', '2023-02-24 08:15:40', '', 'Arundel Road, Fontwell, UK', '', 'publish', 'closed', 'closed', '', 'draft-890', '', '', '2023-02-26 07:40:51', '2023-02-26 07:40:51', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13296', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13297, 4, '2023-02-24 17:16:07', '2023-02-24 17:16:07', '', 'Howard Avenue, West Wittering, Chichester, UK', '', 'publish', 'closed', 'closed', '', 'draft-891', '', '', '2023-02-26 07:40:22', '2023-02-26 07:40:22', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13297', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13298, 4, '2023-02-25 11:09:12', '2023-02-25 11:09:12', '', 'Fontwell, Arundel BN18, UK', '', 'publish', 'closed', 'closed', '', 'draft-892', '', '', '2023-02-26 07:40:01', '2023-02-26 07:40:01', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13298', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13299, 4, '2023-02-25 12:59:06', '2023-02-25 12:59:06', '', 'Langdale Avenue, Chichester, UK', '', 'publish', 'closed', 'closed', '', 'draft-893', '', '', '2023-02-26 07:39:46', '2023-02-26 07:39:46', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13299', 0, 'service_interruption', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (13309, 1, '2023-02-28 14:24:26', '2023-02-28 14:24:26', '<h4>Click a subject below to view more about that title</h4>\r\nno-repeat;center top;;\r\nauto\r\n\r\nNetwork Access Code: The Company\\\'s Access Code covers details of the access principles and guidance for water supply entrants wishing to utilise the Company\\\'s network for supplying new customers.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Network-Access-Code-Version-17-.pdf" target="_blank" rel="noopener noreferrer">Click here to view</a>\r\n\r\nPlease email any questions to our Wholesale Service Desk at <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">[email protected]/* */</a>\r\n\r\nCompliance Code: The Company also has a Compliance Code produced under Condition R of our Instrument of Appointment for dealing with Potential Licensed Water Suppliers and Inset Appointees.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/04/Compliance-Code-March-2020.doc">Compliance Code March 2020</a>\r\n\r\nWholesale Scheme of Charges:\r\n<h3>2023-24</h3>\r\nTo view our 2023-24 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/SOC_WHOLESALE_2023-24.pdf">click here</a>\r\n\r\nTo view the Assurance Statement accompanying the 2023-24 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Final-Wholesale-Charges-Covering-Letter-2023-24-FINAL.pdf">click here</a>\r\n\r\nFor explanation on typical bills changes for 2023/24, please click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Typical-Bill-Changes-for-Household-Customers-2023_24-_FINAL.pdf">here</a>\r\n\r\nTo view our average bill for household customers for 2023/24, please click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/202209_average_bills_template_202324-PWL.xlsx">here</a>\r\n\r\nTo view our typical household bill changes from 2022/23 to 2023/24, please click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/202209_Template_typical_bill_changes_information-PWL.xlsx">here</a>\r\n\r\nTo view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2023-24_FINAL.docx">click here</a>\r\n\r\nTo calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/NAV-Tariff-Workings-2023-24-Website.xlsx">click here</a>\r\n<h3>2022-23</h3>\r\nTo view our Assurance Statement and draft Wholesale Charges for 2022-23 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/10/Portsmouth-Water-Draft-Wholesale-Charges-FINAL.pdf">click here</a>\r\n\r\nTo view our Statement of any significant changes to Charges 2022-23 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Statement-of-any-significant-changes-to-2022.docx" target="_blank" rel="noopener noreferrer">click here</a>\r\n\r\nTo view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2022-23_FINAL.pdf">click here</a>\r\n\r\nTo calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/NAV-Tariff-Workings-2022-23-FINAL.xlsx">click here</a>\r\n<h3>2021-22</h3>\r\nTo view our 2021-22 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/SOC_WHOLESALE_2021-22-1.pdf">click here</a>\r\n\r\nTo view the Assurance Statement accompanying the 2021-22 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/Assurance-Statement-Wholesale-13-January-2021.pdf">click here</a>\r\n\r\nTo view our Statement of any significant changes to Charges 2021-22 <a href="/wp-content/uploads/2021/01/Statement-of-any-significant-changes-to-2022.pdf" target="_blank" rel="noopener noreferrer">click here</a>.\r\n\r\nTo view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2021-22.pdf">click here</a>\r\n\r\nTo calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/NAV-Bulk-Supply-Price-2021-22.xlsx">click here</a>\r\n<h3>2020-21</h3>\r\nTo view our revised 2020-2021 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2020/03/SOC_WHOLESALE_2020-21_REVISED-MARCH-2020.pdf" target="_blank" rel="noopener noreferrer">click here</a>\r\n\r\nTo view the revised Assurance Statement accompanying the 2020-21 Wholesale Scheme of Charges <a href="/wp-content/uploads/2020/03/Assurance-Statement-Wholesale-20-March-2020.pdf" target="_blank" rel="noopener noreferrer">click here</a>\r\n\r\nTo view our Statement explaining why we have revised our Wholesale Charges Scheme for 2020/21 please <a href="/wp-content/uploads/2020/03/PW-Statement-Charges-for-2020.pdf" target="_blank" rel="noopener noreferrer">click here</a>\r\n\r\nTo view our Bulk Supply Charges for NAVs please <a href="/wp-content/uploads/2020/04/Potsmouth-Water-Bulk-Supply-Charges-for-NAVs-2020-21.docx">click here</a>\r\n\r\nTo calculate a Bulk Supply Charge for any potential NAV site, please <a href="/wp-content/uploads/2020/05/NAV-Bulk-Supply-Price-2020-21.xlsx">click here</a>\r\n<h3>2019-20</h3>\r\nTo view our 2019-2020 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2019/01/SOC_WHOLESALE_2019-20.pdf" target="_blank" rel="noopener noreferrer">click here</a>\r\n\r\nTo view the Assurance Statement accompanying the 2019-20 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/news/publications/access-code/assurance-statement-wholesale-9-january-2019-3/">click here</a>\r\n\r\nTo view our Bulk Charges for NAV’s please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/07/Bulk-Charges-for-NAVs.pdf">click here</a>\r\n<h3>2018-19</h3>\r\nTo view our 2018-2019 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/SOC_WHOLESALE_2018-19.pdf" target="_blank" rel="noopener noreferrer">click here</a>\r\n\r\nTo view the Assurance Statement accompanying the 2018-19 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/Assurance-Statement-for-Wholesale-Charges-2018-19-9-January-2018.pdf">click here</a>\r\n<h3>2017-18</h3>\r\nTo view our 2017-2018 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_WHOLESALE_2017-181.pdf">click here</a>\r\n\r\nTo view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2017/18 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Final-Wholesale-Charges-SOC-2017_18-published-13-January-2017.xlsx">click here</a>\r\n\r\nTo view the Assurance Statement accompanying the 2017-18 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Assurance-Statement-13-January-2017.pdf" target="_blank" rel="noopener noreferrer">click here</a>\r\n<h3>2016-17</h3>\r\nTo view our 2016-2017 Wholesale Scheme of Charges please<a href="/wp-content/uploads/2016/04/SOC_WHOLESALE_2016-17.pdf" target="_blank" rel="noopener noreferrer"> click here</a>\r\n\r\nTo view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2016/17 <a href="/wp-content/uploads/2015/02/PRT-wholesale-charges-2016-17-Ofwat-template.xlsx" target="_blank" rel="noopener noreferrer">click here</a>\r\n<h3>2015-16</h3>\r\nTo view our 2015-2016 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2015/02/17F65957-7004-4E0B-9ED1-88223FE57D2A2.pdf" target="_blank" rel="noopener noreferrer"> click here</a>\r\n\r\nTo view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2015/16 <a href="/wp-content/uploads/2015/02/BBCFB5CC-93CE-4F7E-8225-B340C8319D861.xls" target="_blank" rel="noopener noreferrer"> click here</a>\r\n\r\nInvoicing Timetable:\r\n<h2>Non-Household Retailer Invoicing timetable and payment due dates</h2>\r\nIn accordance with the requirements of the Wholesale-Retail Code Business Terms we have set out the invoicing timetable for Primary and Non-Primary charges.\r\n<h2>Primary Charges</h2>\r\nThe timetable for Primary Charges is set out in the attached spreadsheet.  This has been split into two sections covering the Pre-Pay and Post-Pay options for ease of reference.  Other useful information including payment due dates has also been included. It should be noted that those lines shaded in grey with the identifier “E” are based on estimated dates which fall outside the published MOSL settlement timetable.  These are indicative only and will be updated as when the confirmed timetable is published.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/Settlement-Calendar-Published-for-2021-2022.xlsx">Invoicing timetable Primary Charges April 2021 onwards</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/02/Settlement-Calendar-Published-for-2020-2021.xlsx">Invoicing timetable Primary Charges April 2020 onwards</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/02/Settlement-Calendar-published-for-19-20-final.xlsm">Invoicing timetable Primary Charges April 2019 onwards</a>\r\n\r\n<a href="/wp-content/uploads/2018/02/Settlement-Calendar-2018-to-publish-has-been-formatted.xlsm" target="_blank" rel="noopener noreferrer">Invoicing timetable Primary Charges April 2018 onwards</a>\r\n<h2>Non-Primary Charges</h2>\r\nInvoices for Non-Primary Charges (as defined in our published Scheme of Charges) will be raised once the related works have been completed and approved and in any case not later than 10 business days after the end of the month in which such works have been completed and approved.  Payment terms, as specified by the Business Terms will fall to the later of; 30 days after the end of the month to which the invoice relates; and 15 days after the invoice is received by the Contracting Retailer.\r\n\r\naccordion', 'Wholesale Services', '', 'inherit', 'closed', 'closed', '', '2351-revision-v1', '', '', '2023-02-28 14:24:26', '2023-02-28 14:24:26', '', 2351, 'https://www.portsmouthwater.co.uk/?p=13309', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (13466, 1, '2023-04-11 11:19:02', '2023-04-11 10:19:02', '<h2> Choice of Retailer</h2>\r\nBusinesses and other non-household customers are now able to choose their water retailer.  To learn more visit <a href="http://www.open-water.org.uk" target="_blank" rel="noopener noreferrer">www.open-water.org.uk</a> for details of the choices that the new arrangements will give you.\r\n\r\nIf you have a water supply emergency please contact Portsmouth Water on 023 9247 7999.\r\n\r\n&nbsp;\r\n<h2>Meter reading services</h2>\r\nPortsmouth Water can provide a meter reading service to retailers operating in our area of supply. To find out more, please contact our Wholesale Service Desk by email; <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a>\r\n<h2>Accredited Entity</h2>\r\nPortsmouth Water recognises the Water Industry Registration Scheme - Accredited Entity (WIRSAE) and will allow accredited entities, under this scheme, to carry out the following defined activities on behalf of a Retailer:\r\n<ul>\r\n 	<li>Temporary Disconnection and Re-Connection Non-Household Premises up to and including 40mm sized supply</li>\r\n 	<li>Temporary Disconnection and Re-Connection Non-Household Premises over 40mm sized supply</li>\r\n</ul>\r\nDetails of the Lloyds Register WIRSAE Scheme, including the Generic Code of Practice, can be found here <a href="https://www.lr.org/en-gb/utilities/wirs-wirsae/wirs-accreditation/">https://www.lr.org/en-gb/utilities/wirs-wirsae/wirs-accreditation/</a> .\r\n\r\nDetails of Portsmouth Water’s Addendum to the WIRSAE Generic Code of Practice can be found <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/PRT-WIRSAE-CofP-Addendum.pdf">here</a>.\r\n<h2>Retailer Wholesaler Group (RWG) Good Practice Guides</h2>\r\nYou can find out how we align to RWG Good Practice Guides <a href="https://www.portsmouthwater.co.uk/business/rwg-alignment/">here</a>', 'Businesses', '', 'inherit', 'closed', 'closed', '', '13465-revision-v1', '', '', '2023-04-11 11:19:02', '2023-04-11 10:19:02', '', 13465, 'https://www.portsmouthwater.co.uk/?p=13466', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (13476, 1, '2023-04-27 09:40:33', '2023-04-27 08:40:33', 'BUSINESSES\nline\nf-heading\n\nInformation for Business Customers\nh4\nicon-lamp\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/payment-break.png" alt="payment-break" />\ntop\n<a href="#information">#information</a>\nhome-icon blue\n\nContactUs\nh4\nicon-lamp\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/change-of-name.png" alt="change-of-name" />\ntop\n<a href="#contact-us">#contact-us</a>\nhome-icon\n\nBusinessCharges\nh4\nicon-lamp\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/help-paying.png" alt="help-paying" />\ntop\n<a href="#charges">#charges</a>\nhome-icon blue\n\nOurPerformance\nh4\nicon-lamp\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/water-quality.png" alt="water-quality" />\ntop\n<a href="#our-performance">#our-performance</a>\nhome-icon\n\ndefault\n\nAdditionalServices\nh4\nicon-lamp\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/saving-water.png" alt="saving-water" />\ntop\n<a href="#additional-services">#additional-services</a>\nhome-icon\n\nAccreditedEntities\nh4\nicon-lamp\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/priority-services.png" alt="priority services" />\ntop\n<a href="#accredited-entities">#accredited-entities</a>\nhome-icon blue\n\nRWGAlignment\nh4\nicon-lamp\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/meter-installation.png" alt="meter-installation" />\ntop\n<a href="#rwg-alignment">#rwg-alignment</a>\nhome-icon\n\nINFORMATION FOR BUSINESS CUSTOMERS\nline\nf-heading\n\nThe Non-Household Water MarketOn 01 April 2017 the non-household water market opened for business meaning eligible premises are no longer restricted to buying their water retail services from their regional water company, instead eligible premises are able to choose who they receive their water retail services from. Retail services include billing, bill payment and non-emergency call handling. The opening of the non-household water market was driven by a Government initiative called Open Water and the purpose is to encourage competition in the water industry as well as non-household customers having access to better and more tailored services.What is a Retailer?Retailers are the primary contact point for non-household customers and hold the main relationship with the non-household customer. Retailers compete with each other to provide the best services and deals for non-household customers.What is a Wholesaler?Portsmouth Water are not a water retail company, they are a Wholesale company only meaning you cannot choose to have your water retail services provided by Portsmouth Water, but Portsmouth Water remains responsible for the water network in our area of supply.Where can I find out more information?More information on the non-household water market along with a list of current water retailers can be found at <a href="https://www.open-water.org.uk/">https://www.open-water.org.uk/</a>.\n\nBack\n<a href="#businesses">#businesses</a>\ncenter\nleft\n\nCONTACT US\nline\nf-heading\n\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/slide4-300x169.jpg" alt="" />Our opening hours are Monday – Friday from 08:30 – 16:30.For operational queries please contact our Wholesale Service Desk using the below details:Phone: 02392 449081Email: <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a>For settlement and credit queries please contact our Finance team using the below details:Phone: 02392 499888Email: <a href="mailto:AR.finance@portsmouthwater.co.uk">AR.finance@portsmouthwater.co.uk</a>For any escalations, please contact our Business Markets Manager using the below details:Email: <a href="mailto:sam.dawson@portsmouthwater.co.uk">sam.dawson@portsmouthwater.co.uk</a>Our postal address details are:PO Box 99West StreetHavantHampshirePO9 1LG\n\nBack\n<a href="#businesses">#businesses</a>\ncenter\nleft\n\nCHARGES\nline\nf-heading\n\nNetwork Access Code: The Company\\\'s Access Code covers details of the access principles and guidance for water supply entrants wishing to utilise the Company\\\'s network for supplying new customers.\n\n\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Network-Access-Code-Version-17-.pdf" target="_blank" rel="noopener">Click here to view</a>\n\n\nPlease email any questions to our Wholesale Service Desk at <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a>\n\nCompliance Code: The Company also has a Compliance Code produced under Condition R of our Instrument of Appointment for dealing with Potential Licensed Water Suppliers and Inset Appointees.\n\n\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/03/Compliance-Code-March-2021.pdf" target="_blank" rel="noopener">Compliance Code March 2021</a>\n\nWholesale Scheme of Charges:\n<h3>2023-24</h3>\nTo view our 2023-24 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/SOC_WHOLESALE_2023-24.pdf">click here</a>\n\n\nTo view the Assurance Statement accompanying the 2023-24 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Final-Wholesale-Charges-Covering-Letter-2023-24-FINAL.pdf">click here</a>\n\n\nTo view our draft Wholesale Charges and accompanying assurance statement for 2023/24 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/Portsmouth-Water-Draft-Wholesale-Charges-Covering-Letter-2023-24-FINAL.pdf" target="_blank" rel="noopener">click here</a>\n\n\nTo view our letter to Ofwat outlining early information on bill increases please click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/12/PRT-Early-Information-about-Bill-Increases-Final.pdf" target="_blank" rel="noopener">here</a>\n\n\nTo view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2023-24_FINAL.docx">click here</a>\n\n\nTo calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/NAV-Tariff-Workings-2023-24-Website.xlsx">click here</a>\n<h3>2022-23</h3>\nTo view our 2022-23 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/01/SOC_WHOLESALE_2022-23.pdf" target="_blank" rel="noopener">click here</a>\n\n\nTo view the Assurance Statement accompanying the 2022-23 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/01/Portsmouth-Water-Final-Wholesale-Charges-Assurance-Letter-2022-23.pdf">click here</a>\n\n\nTo view our Statement of any significant changes to Charges 2022-23 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Statement-of-any-significant-changes-to-2022.docx" target="_blank" rel="noopener">click here</a>\n\n\nTo view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2022-23_FINAL.pdf">click here</a>\n\n\nTo calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/NAV-Tariff-Workings-2022-23-FINAL.xlsx">click here</a>\n<h3>2021-22</h3>\nTo view our 2021-22 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/SOC_WHOLESALE_2021-22-1.pdf">click here</a>\n\n\nTo view the Assurance Statement accompanying the 2021-22 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/Assurance-Statement-Wholesale-13-January-2021.pdf">click here</a>\n\n\nTo view our Statement of any significant changes to Charges 2021-22 <a href="/wp-content/uploads/2021/01/Statement-of-any-significant-changes-to-2022.pdf" target="_blank" rel="noopener">click here</a>.\n\n\nTo view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2021-22.pdf">click here</a>\n\n\nTo calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/NAV-Bulk-Supply-Price-2021-22.xlsx">click here</a>\n<h3>2020-21</h3>\nTo view our revised 2020-2021 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2020/03/SOC_WHOLESALE_2020-21_REVISED-MARCH-2020.pdf" target="_blank" rel="noopener">click here</a>\n\n\nTo view the revised Assurance Statement accompanying the 2020-21 Wholesale Scheme of Charges <a href="/wp-content/uploads/2020/03/Assurance-Statement-Wholesale-20-March-2020.pdf" target="_blank" rel="noopener">click here</a>\n\nTo view our Statement explaining why we have revised our Wholesale Charges Scheme for 2020/21 please <a href="/wp-content/uploads/2020/03/PW-Statement-Charges-for-2020.pdf" target="_blank" rel="noopener">click here</a>\n\n\nTo view our Bulk Supply Charges for NAVs please <a href="/wp-content/uploads/2020/04/Potsmouth-Water-Bulk-Supply-Charges-for-NAVs-2020-21.docx">click here</a>\n\n\nTo calculate a Bulk Supply Charge for any potential NAV site, please <a href="/wp-content/uploads/2020/05/NAV-Bulk-Supply-Price-2020-21.xlsx">click here</a>\n<h3>2019-20</h3>\nTo view our 2019-2020 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2019/01/SOC_WHOLESALE_2019-20.pdf" target="_blank" rel="noopener">click here</a>\n\n\nTo view the Assurance Statement accompanying the 2019-20 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/news/publications/access-code/assurance-statement-wholesale-9-january-2019-3/">click here</a>\n\n\nTo view our Bulk Charges for NAV’s please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/07/Bulk-Charges-for-NAVs.pdf">click here</a>\n<h3>2018-19</h3>\nTo view our 2018-2019 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/SOC_WHOLESALE_2018-19.pdf" target="_blank" rel="noopener">click here</a>\n\n\nTo view the Assurance Statement accompanying the 2018-19 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/Assurance-Statement-for-Wholesale-Charges-2018-19-9-January-2018.pdf">click here</a>\n<h3>2017-18</h3>\nTo view our 2017-2018 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_WHOLESALE_2017-181.pdf">click here</a>\n\n\n\n\nTo view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2017/18 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Final-Wholesale-Charges-SOC-2017_18-published-13-January-2017.xlsx">click here</a>\n\n\nTo view the Assurance Statement accompanying the 2017-18 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Assurance-Statement-13-January-2017.pdf" target="_blank" rel="noopener">click here</a>\n<h3>2016-17</h3>\nTo view our 2016-2017 Wholesale Scheme of Charges please<a href="/wp-content/uploads/2016/04/SOC_WHOLESALE_2016-17.pdf" target="_blank" rel="noopener"> click here</a>\n\n\n\n\nTo view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2016/17 <a href="/wp-content/uploads/2015/02/PRT-wholesale-charges-2016-17-Ofwat-template.xlsx" target="_blank" rel="noopener">click here</a>\n<h3>2015-16</h3>\nTo view our 2015-2016 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2015/02/17F65957-7004-4E0B-9ED1-88223FE57D2A2.pdf" target="_blank" rel="noopener"> click here</a>\n\n\nTo view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2015/16 <a href="/wp-content/uploads/2015/02/BBCFB5CC-93CE-4F7E-8225-B340C8319D861.xls" target="_blank" rel="noopener"> click here</a>\n\n\n\n\n\n\nInvoicing Timetable:\n<h2>Non-Household Retailer Invoicing timetable and payment due dates</h2>\nIn accordance with the requirements of the Wholesale-Retail Code Business Terms we have set out the invoicing timetable for Primary and Non-Primary charges.\n<h2>Primary Charges</h2>\nThe timetable for Primary Charges is set out in the attached spreadsheet.  This has been split into two sections covering the Pre-Pay and Post-Pay options for ease of reference.  Other useful information including payment due dates has also been included. It should be noted that those lines shaded in grey with the identifier “E” are based on estimated dates which fall outside the published MOSL settlement timetable.  These are indicative only and will be updated as when the confirmed timetable is published.\n\n\n\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/02/Settlement-Calendar-Published-for-2022-2023-PRE-POST-.xlsx">Invoicing timetable Primary Charges April 2022 onwards</a>\n\n\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/Settlement-Calendar-Published-for-2021-2022.xlsx">Invoicing timetable Primary Charges April 2021 onwards</a>\n\n\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/02/Settlement-Calendar-Published-for-2020-2021.xlsx">Invoicing timetable Primary Charges April 2020 onwards</a>\n\n\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/02/Settlement-Calendar-published-for-19-20-final.xlsm">Invoicing timetable Primary Charges April 2019 onwards</a>\n\n\n<a href="/wp-content/uploads/2018/02/Settlement-Calendar-2018-to-publish-has-been-formatted.xlsm" target="_blank" rel="noopener">Invoicing timetable Primary Charges April 2018 onwards</a>\n<h2>Non-Primary Charges</h2>\nInvoices for Non-Primary Charges (as defined in our published Scheme of Charges) will be raised once the related works have been completed and approved and in any case not later than 10 business days after the end of the month in which such works have been completed and approved.  Payment terms, as specified by the Business Terms will fall to the later of; 30 days after the end of the month to which the invoice relates; and 15 days after the invoice is received by the Contracting Retailer.\n\naccordion\n\nBack\n<a href="#businesses">#businesses</a>\ncenter\nleft\n\nOUR PERFORMANCE\nline\nf-heading\n\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/slide1-1-300x169.jpg" alt="" />Market Operator Services Limited, (MOSL), monitor trading parties performance in key areas in line with the Market Performance Framework. Key areas for performance monitoring include; providing timely meter reading, processing switching requests and promptly investigating any supply/network queries.MOSL split the performance standards in to two main areas:Market Performance Standards (MPS) are designed to ensure market data is entered in to MOSL’s central system in a timely fashion.Operational Performance Standards (OPS) are designed to ensure operational service requests between trading parties are resolved in a timely fashion.Trading parties MPS and OPS performance can be viewed here; <a href="https://mosl.co.uk/market-insight/market-performance/trading-party-performance" target="_blank" rel="noopener">https://mosl.co.uk/market-insight/market-performance/trading-party-performance</a>.Retailers also score Wholesalers on the service Wholesalers are providing to them through the R-MeX survey, and the results of the R-MeX survey can be viewed here; <a href="https://mosl.co.uk/chart/chartitems/rmex-dashboard" target="_blank" rel="noopener">https://mosl.co.uk/chart/chartitems/rmex-dashboard</a>\n\nBack\n<a href="#businesses">#businesses</a>\ncenter\nleft\n\nACCREDITED ENTITIES\nline\nf-heading\n\nPortsmouth Water recognises the Water Industry Registration Scheme – Accredited Entity (WIRSAE) and will allow accredited entities, under this scheme, to carry out the following defined activities on behalf of a Retailer:Temporary Disconnection and Re-Connection Non-Household Premises up to and including 40mm sized supplyTemporary Disconnection and Re-Connection Non-Household Premises over 40mm sized supplyDetails of the Lloyds Register WIRSAE Scheme, including the Generic Code of Practice, can be found here <a href="https://www.lr.org/en-gb/utilities/wirs-wirsae/wirs-accreditation/" target="_blank" rel="noopener">https://www.lr.org/en-gb/utilities/wirs-wirsae/wirs-accreditation/</a> .Details of Portsmouth Water’s Addendum to the WIRSAE Generic Code of Practice can be found <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/PRT-WIRSAE-CofP-Addendum.pdf">here</a>.\n\nBack\n<a href="#businesses">#businesses</a>\ncenter\nleft\n\nADDITIONAL SERVICES\nline\nf-heading\n<h4><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/water-meter.png" alt="" />Meter reading services</h4>\nPortsmouth Water can provide a meter reading service to retailers operating in our area of supply. To find out more, please contact our Wholesale Service Desk by email; <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a>\n\nBack\n<a href="#businesses">#businesses</a>\ncenter\nleft\n\nRWG ALIGNMENT\nline\nf-heading\n<h4>Alignment to RWG Good Practice Guidance</h4>\nThe Retailer Wholesaler Group (RWG) is a MOSL trading party led group that covers operational terms and is made up from Retailers, Wholesalers, MOSL, CCW and Ofwat. The aim of the group is to promote and share good practice to improve customer service in the market.The RWG have produced a number of ‘Good Practice Guides’. Further details of these Guides can be found on MOSL’s website <a href="https://www.mosl.co.uk/groups/rwg#scroll-good-practice-guides" target="_blank" rel="noopener">here</a>.Please see the table below illustrating our current alignment to each good practice guide.[table id=20 /]We review our policies each year and will always ask for feedback from Retailers when making any changes.If you would like to discuss our policies or suggest any improvements, please contact our Wholesale Services team at <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a>\n\nBack\n<a href="#businesses">#businesses</a>\ncenter\nleft', 'Businesses', '', 'inherit', 'closed', 'closed', '', '13465-autosave-v1', '', '', '2023-04-27 09:40:33', '2023-04-27 08:40:33', '', 13465, 'https://www.portsmouthwater.co.uk/?p=13476', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13477, 1, '2023-04-13 11:52:11', '2023-04-13 10:52:11', 'BUSINESSES<br>line<br>f-heading<br><br>Information for Business Customers<br>h4<br>icon-lamp<br><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/payment-break.png" alt="payment-break" /><br>top<br><a href="#information">#information</a><br>home-icon blue<br><br>ContactUs<br>h4<br>icon-lamp<br><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/change-of-name.png" alt="change-of-name" /><br>top<br><a href="#contact-us">#contact-us</a><br>home-icon<br><br>BusinessCharges<br>h4<br>icon-lamp<br><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/help-paying.png" alt="help-paying" /><br>top<br><a href="#charges">#charges</a><br>home-icon blue<br><br>OurPerformance<br>h4<br>icon-lamp<br><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/water-quality.png" alt="water-quality" /><br>top<br><a href="#our-performance">#our-performance</a><br>home-icon<br><br>default<br><br>AdditionalServices<br>h4<br>icon-lamp<br><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/saving-water.png" alt="saving-water" /><br>top<br><a href="#additional-services">#additional-services</a><br>home-icon<br><br>AccreditedEntities<br>h4<br>icon-lamp<br><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/priority-services.png" alt="priority services" /><br>top<br><a href="#accredited-entities">#accredited-entities</a><br>home-icon blue<br><br>RWGAlignment<br>h4<br>icon-lamp<br><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/meter-installation.png" alt="meter-installation" /><br>top<br><a href="#rwg-alignment">#rwg-alignment</a><br>home-icon<br><br>INFORMATION FOR BUSINESS CUSTOMERS<br>line<br>f-heading<br><br>The Non-Household Water MarketOn 01 April 2017 the non-household water market opened for business meaning eligible premises are no longer restricted to buying their water retail services from their regional water company, instead eligible premises are able to choose who they receive their water retail services from. Retail services include billing, bill payment and non-emergency call handling. The opening of the non-household water market was driven by a Government initiative called Open Water and the purpose is to encourage competition in the water industry as well as non-household customers having access to better and more tailored services.What is a Retailer?Retailers are the primary contact point for non-household customers and hold the main relationship with the non-household customer. Retailers compete with each other to provide the best services and deals for non-household customers.What is a Wholesaler?Portsmouth Water are not a water retail company, they are a Wholesale company only meaning you cannot choose to have your water retail services provided by Portsmouth Water, but Portsmouth Water remains responsible for the water network in our area of supply.Where can I find out more information?More information on the non-household water market along with a list of current water retailers can be found at <a href="https://www.open-water.org.uk/">https://www.open-water.org.uk/</a>.<br><br>Back<br><a href="#businesses">#businesses</a><br>center<br>left<br><br>CONTACT US<br>line<br>f-heading<br><br><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/slide4-300x169.jpg" alt="" />Our opening hours are Monday – Friday from 08:30 – 16:30.For operational queries please contact our Wholesale Service Desk using the below details:Phone: 02392 449081Email: <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a>For settlement and credit queries please contact our Finance team using the below details:Phone: 02392 499888Email: <a href="mailto:AR.finance@portsmouthwater.co.uk">AR.finance@portsmouthwater.co.uk</a>For any escalations, please contact our Business Markets Manager using the below details:Email: <a href="mailto:sam.dawson@portsmouthwater.co.uk">sam.dawson@portsmouthwater.co.uk</a>Our postal address details are:PO Box 99West StreetHavantHampshirePO9 1LG<br><br>Back<br><a href="#businesses">#businesses</a><br>center<br>left<br><br>CHARGES<br>line<br>f-heading<br><br>Network Access Code: The Company\\\'s Access Code covers details of the access principles and guidance for water supply entrants wishing to utilise the Company\\\'s network for supplying new customers.\r\n<br>\r\n<br><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Network-Access-Code-Version-17-.pdf" target="_blank" rel="noopener">Click here to view</a>\r\n<br>\r\n<br>Please email any questions to our Wholesale Service Desk at <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a><br><br>Compliance Code: The Company also has a Compliance Code produced under Condition R of our Instrument of Appointment for dealing with Potential Licensed Water Suppliers and Inset Appointees.\r\n<br>\r\n<br><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/03/Compliance-Code-March-2021.pdf" target="_blank" rel="noopener">Compliance Code March 2021</a><br><br>Wholesale Scheme of Charges: <h3>2023-24</h3>\r\n<br>\r\n<br>To view our 2023-24 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/SOC_WHOLESALE_2023-24.pdf">click here</a>\r\n<br>\r\n<br>To view the Assurance Statement accompanying the 2023-24 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Final-Wholesale-Charges-Covering-Letter-2023-24-FINAL.pdf">click here</a>\r\n<br>\r\n<br>To view our draft Wholesale Charges and accompanying assurance statement for 2023/24 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/Portsmouth-Water-Draft-Wholesale-Charges-Covering-Letter-2023-24-FINAL.pdf" target="_blank" rel="noopener">click here</a>\r\n<br>\r\n<br>To view our letter to Ofwat outlining early information on bill increases please click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/12/PRT-Early-Information-about-Bill-Increases-Final.pdf" target="_blank" rel="noopener">here</a>\r\n<br>\r\n<br>To view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2023-24_FINAL.docx">click here</a>\r\n<br>\r\n<br>To calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/NAV-Tariff-Workings-2023-24-Website.xlsx">click here</a>\r\n<br>\r\n<br>\r\n<br><h3>2022-23</h3>\r\n<br>\r\n<br>To view our 2022-23 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/01/SOC_WHOLESALE_2022-23.pdf" target="_blank" rel="noopener">click here</a>\r\n<br>\r\n<br>To view the Assurance Statement accompanying the 2022-23 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/01/Portsmouth-Water-Final-Wholesale-Charges-Assurance-Letter-2022-23.pdf">click here</a>\r\n<br>\r\n<br>To view our Statement of any significant changes to Charges 2022-23 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Statement-of-any-significant-changes-to-2022.docx" target="_blank" rel="noopener">click here</a>\r\n<br>\r\n<br>To view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2022-23_FINAL.pdf">click here</a>\r\n<br>\r\n<br>To calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/NAV-Tariff-Workings-2022-23-FINAL.xlsx">click here</a>\r\n<br>\r\n<br><h3>2021-22</h3>\r\n<br>\r\n<br>To view our 2021-22 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/SOC_WHOLESALE_2021-22-1.pdf">click here</a>\r\n<br>\r\n<br>To view the Assurance Statement accompanying the 2021-22 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/Assurance-Statement-Wholesale-13-January-2021.pdf">click here</a>\r\n<br>\r\n<br>To view our Statement of any significant changes to Charges 2021-22 <a href="/wp-content/uploads/2021/01/Statement-of-any-significant-changes-to-2022.pdf" target="_blank" rel="noopener">click here</a>.\r\n<br>\r\n<br>To view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2021-22.pdf">click here</a>\r\n<br>\r\n<br>To calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/NAV-Bulk-Supply-Price-2021-22.xlsx">click here</a>\r\n<br>\r\n<br><h3>2020-21</h3>\r\n<br>\r\n<br>To view our revised 2020-2021 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2020/03/SOC_WHOLESALE_2020-21_REVISED-MARCH-2020.pdf" target="_blank" rel="noopener">click here</a>\r\n<br>\r\n<br>To view the revised Assurance Statement accompanying the 2020-21 Wholesale Scheme of Charges <a href="/wp-content/uploads/2020/03/Assurance-Statement-Wholesale-20-March-2020.pdf" target="_blank" rel="noopener">click here</a>\r\n<br>To view our Statement explaining why we have revised our Wholesale Charges Scheme for 2020/21 please <a href="/wp-content/uploads/2020/03/PW-Statement-Charges-for-2020.pdf" target="_blank" rel="noopener">click here</a>\r\n<br>\r\n<br>To view our Bulk Supply Charges for NAVs please <a href="/wp-content/uploads/2020/04/Potsmouth-Water-Bulk-Supply-Charges-for-NAVs-2020-21.docx">click here</a>\r\n<br>\r\n<br>To calculate a Bulk Supply Charge for any potential NAV site,  please <a href="/wp-content/uploads/2020/05/NAV-Bulk-Supply-Price-2020-21.xlsx">click here</a>\r\n<br>\r\n<br>\r\n<br><h3>2019-20</h3>\r\n<br>To view our 2019-2020 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2019/01/SOC_WHOLESALE_2019-20.pdf" target="_blank" rel="noopener">click here</a>\r\n<br>\r\n<br>To view the Assurance Statement accompanying the 2019-20 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/news/publications/access-code/assurance-statement-wholesale-9-january-2019-3/">click here</a>\r\n<br>\r\n<br>To view our Bulk Charges for NAV’s please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/07/Bulk-Charges-for-NAVs.pdf">click here</a>\r\n<br>\r\n<br>\r\n<br><h3>2018-19</h3>\r\n<br>To view our 2018-2019 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/SOC_WHOLESALE_2018-19.pdf" target="_blank" rel="noopener">click here</a>\r\n<br>\r\n<br>To view the Assurance Statement accompanying the 2018-19 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/Assurance-Statement-for-Wholesale-Charges-2018-19-9-January-2018.pdf">click here</a>\r\n<br>\r\n<br><h3>2017-18</h3>\r\n<br>\r\n<br>To view our 2017-2018 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_WHOLESALE_2017-181.pdf">click here</a>\r\n<br>\r\n<br>\r\n<br>\r\n<br>To view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2017/18 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Final-Wholesale-Charges-SOC-2017_18-published-13-January-2017.xlsx">click here</a>\r\n<br>\r\n<br> To view the Assurance Statement accompanying the 2017-18 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Assurance-Statement-13-January-2017.pdf" target="_blank" rel="noopener">click here</a>\r\n<br>\r\n<br>\r\n<br>\r\n<br><h3>2016-17</h3>\r\n<br>\r\n<br>To view our 2016-2017 Wholesale Scheme of Charges please<a href="/wp-content/uploads/2016/04/SOC_WHOLESALE_2016-17.pdf" target="_blank" rel="noopener"> click here</a>\r\n<br>\r\n<br>\r\n<br>\r\n<br>To view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2016/17 <a href="/wp-content/uploads/2015/02/PRT-wholesale-charges-2016-17-Ofwat-template.xlsx" target="_blank" rel="noopener">click here</a>\r\n<br>\r\n<br>\r\n<br>\r\n<br><h3>2015-16</h3>\r\n<br>\r\n<br>To view our 2015-2016 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2015/02/17F65957-7004-4E0B-9ED1-88223FE57D2A2.pdf" target="_blank" rel="noopener"> click here</a>\r\n<br>\r\n<br>To view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2015/16 <a href="/wp-content/uploads/2015/02/BBCFB5CC-93CE-4F7E-8225-B340C8319D861.xls" target="_blank" rel="noopener"> click here</a>\r\n<br>\r\n<br>\r\n<br>\r\n<br><br><br>Invoicing Timetable: <h2>Non-Household Retailer Invoicing timetable and payment due dates</h2>\r\n<br>In accordance with the requirements of the Wholesale-Retail Code Business Terms we have set out the invoicing timetable for Primary and Non-Primary charges.\r\n<br><h2>Primary Charges</h2>\r\n<br>The timetable for Primary Charges is set out in the attached spreadsheet.  This has been split into two sections covering the Pre-Pay and Post-Pay options for ease of reference.  Other useful information including payment due dates has also been included. It should be noted that those lines shaded in grey with the identifier “E” are based on estimated dates which fall outside the published MOSL settlement timetable.  These are indicative only and will be updated as when the confirmed timetable is published.\r\n<br>\r\n<br>\r\n<br><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/02/Settlement-Calendar-Published-for-2022-2023-PRE-POST-.xlsx">Invoicing timetable Primary Charges April 2022 onwards</a>\r\n<br>\r\n<br><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/Settlement-Calendar-Published-for-2021-2022.xlsx">Invoicing timetable Primary Charges April 2021 onwards</a>\r\n<br>\r\n<br><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/02/Settlement-Calendar-Published-for-2020-2021.xlsx">Invoicing timetable Primary Charges April 2020 onwards</a>\r\n<br>\r\n<br><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/02/Settlement-Calendar-published-for-19-20-final.xlsm">Invoicing timetable Primary Charges April 2019 onwards</a>\r\n<br>\r\n<br><a href="/wp-content/uploads/2018/02/Settlement-Calendar-2018-to-publish-has-been-formatted.xlsm" target="_blank" rel="noopener">Invoicing timetable Primary Charges April 2018 onwards</a>\r\n<br>\r\n<br>\r\n<br><h2>Non-Primary Charges</h2>\r\n<br>Invoices for Non-Primary Charges (as defined in our published Scheme of Charges) will be raised once the related works have been completed and approved and in any case not later than 10 business days after the end of the month in which such works have been completed and approved.  Payment terms, as specified by the Business Terms will fall to the later of; 30 days after the end of the month to which the invoice relates; and 15 days after the invoice is received by the Contracting Retailer.<br><br>accordion<br><br>Back<br><a href="#businesses">#businesses</a><br>center<br>left<br><br>OUR PERFORMANCE<br>line<br>f-heading<br><br><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/slide1-1-300x169.jpg" alt="" />Market Operator Services Limited, (MOSL), monitor trading parties performance in key areas in line with the Market Performance Framework. Key areas for performance monitoring include; providing timely meter reading, processing switching requests and promptly investigating any supply/network queries.MOSL split the performance standards in to two main areas:Market Performance Standards (MPS) are designed to ensure market data is entered in to MOSL’s central system in a timely fashion.Operational Performance Standards (OPS) are designed to ensure operational service requests between trading parties are resolved in a timely fashion.Trading parties MPS and OPS performance can be viewed here; <a href="https://mosl.co.uk/market-insight/market-performance/trading-party-performance" target="_blank" rel="noopener">https://mosl.co.uk/market-insight/market-performance/trading-party-performance</a>.Retailers also score Wholesalers on the service Wholesalers are providing to them through the R-MeX survey, and the results of the R-MeX survey can be viewed here; <a href="https://mosl.co.uk/chart/chartitems/rmex-dashboard" target="_blank" rel="noopener">https://mosl.co.uk/chart/chartitems/rmex-dashboard</a><br><br>Back<br><a href="#businesses">#businesses</a><br>center<br>left<br><br>ACCREDITED ENTITIES<br>line<br>f-heading<br><br>Portsmouth Water recognises the Water Industry Registration Scheme – Accredited Entity (WIRSAE) and will allow accredited entities, under this scheme, to carry out the following defined activities on behalf of a Retailer:Temporary Disconnection and Re-Connection Non-Household Premises up to and including 40mm sized supplyTemporary Disconnection and Re-Connection Non-Household Premises over 40mm sized supplyDetails of the Lloyds Register WIRSAE Scheme, including the Generic Code of Practice, can be found here <a href="https://www.lr.org/en-gb/utilities/wirs-wirsae/wirs-accreditation/" target="_blank" rel="noopener">https://www.lr.org/en-gb/utilities/wirs-wirsae/wirs-accreditation/</a> .Details of Portsmouth Water’s Addendum to the WIRSAE Generic Code of Practice can be found <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/PRT-WIRSAE-CofP-Addendum.pdf">here</a>.<br><br>Back<br><a href="#businesses">#businesses</a><br>center<br>left<br><br>ADDITIONAL SERVICES<br>line<br>f-heading<br><br><h4><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/water-meter.png" alt="" />Meter reading services</h4>Portsmouth Water can provide a meter reading service to retailers operating in our area of supply. To find out more, please contact our Wholesale Service Desk by email; <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a><br><br>Back<br><a href="#businesses">#businesses</a><br>center<br>left<br><br>RWG ALIGNMENT<br>line<br>f-heading<br><br><h4>Alignment to RWG Good Practice Guidance</h4>The Retailer Wholesaler Group (RWG) is a MOSL trading party led group that covers operational terms and is made up from Retailers, Wholesalers, MOSL, CCW and Ofwat. The aim of the group is to promote and share good practice to improve customer service in the market.The RWG have produced a number of ‘Good Practice Guides’. Further details of these Guides can be found on MOSL’s website <a href="https://www.mosl.co.uk/groups/rwg#scroll-good-practice-guides" target="_blank" rel="noopener">here</a>.Please see the table below illustrating our current alignment to each good practice guide.[table id=20 /]We review our policies each year and will always ask for feedback from Retailers when making any changes.If you would like to discuss our policies or suggest any improvements, please contact our Wholesale Services team at <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a><br><br>Back<br><a href="#businesses">#businesses</a><br>center<br>left<br><br>', 'Businesses', '', 'inherit', 'closed', 'closed', '', '13465-revision-v1', '', '', '2023-04-13 11:52:11', '2023-04-13 10:52:11', '', 13465, 'https://www.portsmouthwater.co.uk/?p=13477', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (13481, 4, '2023-04-17 08:20:42', '2023-04-17 07:20:42', '', 'Lye Lane, Chichester, UK', '', 'publish', 'closed', 'closed', '', 'draft-1006', '', '', '2023-04-18 08:17:09', '2023-04-18 07:17:09', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13481', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (13482, 4, '2023-04-17 11:23:31', '2023-04-17 10:23:31', '', 'Fullerton Close, Havant, UK', '', 'publish', 'closed', 'closed', '', 'draft-1007', '', '', '2023-04-18 08:16:37', '2023-04-18 07:16:37', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=13482', 0, 'service_interruption', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (13487, 1, '2023-04-18 09:08:54', '2023-04-18 08:08:54', '', 'Settlement Calendar Published for 2023 -2024 ( PRE & POST )', '', 'inherit', 'open', 'closed', '', 'settlement-calendar-published-for-2023-2024-pre-post', '', '', '2023-04-18 09:08:54', '2023-04-18 08:08:54', '', 2351, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/04/Settlement-Calendar-Published-for-2023-2024-PRE-POST-.xlsx', 0, 'attachment', 'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet', 0); 
INSERT INTO `wlcj_posts` VALUES (13488, 1, '2023-04-18 09:09:32', '2023-04-18 08:09:32', '<h4>Click a subject below to view more about that title</h4>\r\nno-repeat;center top;;\r\nauto\r\n\r\nNetwork Access Code: The Company\\\'s Access Code covers details of the access principles and guidance for water supply entrants wishing to utilise the Company\\\'s network for supplying new customers.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Network-Access-Code-Version-17-.pdf" target="_blank" rel="noopener noreferrer">Click here to view</a>\r\n\r\nPlease email any questions to our Wholesale Service Desk at <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">[email protected]/* */</a>\r\n\r\nCompliance Code: The Company also has a Compliance Code produced under Condition R of our Instrument of Appointment for dealing with Potential Licensed Water Suppliers and Inset Appointees.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/04/Compliance-Code-March-2020.doc">Compliance Code March 2020</a>\r\n\r\nWholesale Scheme of Charges:\r\n<h3>2023-24</h3>\r\nTo view our 2023-24 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/SOC_WHOLESALE_2023-24.pdf">click here</a>\r\n\r\nTo view the Assurance Statement accompanying the 2023-24 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Final-Wholesale-Charges-Covering-Letter-2023-24-FINAL.pdf">click here</a>\r\n\r\nFor explanation on typical bills changes for 2023/24, please click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Typical-Bill-Changes-for-Household-Customers-2023_24-_FINAL.pdf">here</a>\r\n\r\nTo view our average bill for household customers for 2023/24, please click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/202209_average_bills_template_202324-PWL.xlsx">here</a>\r\n\r\nTo view our typical household bill changes from 2022/23 to 2023/24, please click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/202209_Template_typical_bill_changes_information-PWL.xlsx">here</a>\r\n\r\nTo view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2023-24_FINAL.docx">click here</a>\r\n\r\nTo calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/NAV-Tariff-Workings-2023-24-Website.xlsx">click here</a>\r\n<h3>2022-23</h3>\r\nTo view our Assurance Statement and draft Wholesale Charges for 2022-23 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/10/Portsmouth-Water-Draft-Wholesale-Charges-FINAL.pdf">click here</a>\r\n\r\nTo view our Statement of any significant changes to Charges 2022-23 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Statement-of-any-significant-changes-to-2022.docx" target="_blank" rel="noopener noreferrer">click here</a>\r\n\r\nTo view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2022-23_FINAL.pdf">click here</a>\r\n\r\nTo calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/NAV-Tariff-Workings-2022-23-FINAL.xlsx">click here</a>\r\n<h3>2021-22</h3>\r\nTo view our 2021-22 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/SOC_WHOLESALE_2021-22-1.pdf">click here</a>\r\n\r\nTo view the Assurance Statement accompanying the 2021-22 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/Assurance-Statement-Wholesale-13-January-2021.pdf">click here</a>\r\n\r\nTo view our Statement of any significant changes to Charges 2021-22 <a href="/wp-content/uploads/2021/01/Statement-of-any-significant-changes-to-2022.pdf" target="_blank" rel="noopener noreferrer">click here</a>.\r\n\r\nTo view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2021-22.pdf">click here</a>\r\n\r\nTo calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/NAV-Bulk-Supply-Price-2021-22.xlsx">click here</a>\r\n<h3>2020-21</h3>\r\nTo view our revised 2020-2021 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2020/03/SOC_WHOLESALE_2020-21_REVISED-MARCH-2020.pdf" target="_blank" rel="noopener noreferrer">click here</a>\r\n\r\nTo view the revised Assurance Statement accompanying the 2020-21 Wholesale Scheme of Charges <a href="/wp-content/uploads/2020/03/Assurance-Statement-Wholesale-20-March-2020.pdf" target="_blank" rel="noopener noreferrer">click here</a>\r\n\r\nTo view our Statement explaining why we have revised our Wholesale Charges Scheme for 2020/21 please <a href="/wp-content/uploads/2020/03/PW-Statement-Charges-for-2020.pdf" target="_blank" rel="noopener noreferrer">click here</a>\r\n\r\nTo view our Bulk Supply Charges for NAVs please <a href="/wp-content/uploads/2020/04/Potsmouth-Water-Bulk-Supply-Charges-for-NAVs-2020-21.docx">click here</a>\r\n\r\nTo calculate a Bulk Supply Charge for any potential NAV site, please <a href="/wp-content/uploads/2020/05/NAV-Bulk-Supply-Price-2020-21.xlsx">click here</a>\r\n<h3>2019-20</h3>\r\nTo view our 2019-2020 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2019/01/SOC_WHOLESALE_2019-20.pdf" target="_blank" rel="noopener noreferrer">click here</a>\r\n\r\nTo view the Assurance Statement accompanying the 2019-20 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/news/publications/access-code/assurance-statement-wholesale-9-january-2019-3/">click here</a>\r\n\r\nTo view our Bulk Charges for NAV’s please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/07/Bulk-Charges-for-NAVs.pdf">click here</a>\r\n<h3>2018-19</h3>\r\nTo view our 2018-2019 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/SOC_WHOLESALE_2018-19.pdf" target="_blank" rel="noopener noreferrer">click here</a>\r\n\r\nTo view the Assurance Statement accompanying the 2018-19 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/Assurance-Statement-for-Wholesale-Charges-2018-19-9-January-2018.pdf">click here</a>\r\n<h3>2017-18</h3>\r\nTo view our 2017-2018 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_WHOLESALE_2017-181.pdf">click here</a>\r\n\r\nTo view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2017/18 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Final-Wholesale-Charges-SOC-2017_18-published-13-January-2017.xlsx">click here</a>\r\n\r\nTo view the Assurance Statement accompanying the 2017-18 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Assurance-Statement-13-January-2017.pdf" target="_blank" rel="noopener noreferrer">click here</a>\r\n<h3>2016-17</h3>\r\nTo view our 2016-2017 Wholesale Scheme of Charges please<a href="/wp-content/uploads/2016/04/SOC_WHOLESALE_2016-17.pdf" target="_blank" rel="noopener noreferrer"> click here</a>\r\n\r\nTo view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2016/17 <a href="/wp-content/uploads/2015/02/PRT-wholesale-charges-2016-17-Ofwat-template.xlsx" target="_blank" rel="noopener noreferrer">click here</a>\r\n<h3>2015-16</h3>\r\nTo view our 2015-2016 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2015/02/17F65957-7004-4E0B-9ED1-88223FE57D2A2.pdf" target="_blank" rel="noopener noreferrer"> click here</a>\r\n\r\nTo view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2015/16 <a href="/wp-content/uploads/2015/02/BBCFB5CC-93CE-4F7E-8225-B340C8319D861.xls" target="_blank" rel="noopener noreferrer"> click here</a>\r\n\r\nInvoicing Timetable:\r\n<h2>Non-Household Retailer Invoicing timetable and payment due dates</h2>\r\nIn accordance with the requirements of the Wholesale-Retail Code Business Terms we have set out the invoicing timetable for Primary and Non-Primary charges.\r\n<h2>Primary Charges</h2>\r\nThe timetable for Primary Charges is set out in the attached spreadsheet.  This has been split into two sections covering the Pre-Pay and Post-Pay options for ease of reference.  Other useful information including payment due dates has also been included. It should be noted that those lines shaded in grey with the identifier “E” are based on estimated dates which fall outside the published MOSL settlement timetable.  These are indicative only and will be updated as when the confirmed timetable is published.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/04/Settlement-Calendar-Published-for-2023-2024-PRE-POST-.xlsx">Invoicing timetable Primary Charges April 2023 onwards</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/Settlement-Calendar-Published-for-2021-2022.xlsx">Invoicing timetable Primary Charges April 2021 onwards</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/02/Settlement-Calendar-Published-for-2020-2021.xlsx">Invoicing timetable Primary Charges April 2020 onwards</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/02/Settlement-Calendar-published-for-19-20-final.xlsm">Invoicing timetable Primary Charges April 2019 onwards</a>\r\n\r\n<a href="/wp-content/uploads/2018/02/Settlement-Calendar-2018-to-publish-has-been-formatted.xlsm" target="_blank" rel="noopener noreferrer">Invoicing timetable Primary Charges April 2018 onwards</a>\r\n<h2>Non-Primary Charges</h2>\r\nInvoices for Non-Primary Charges (as defined in our published Scheme of Charges) will be raised once the related works have been completed and approved and in any case not later than 10 business days after the end of the month in which such works have been completed and approved.  Payment terms, as specified by the Business Terms will fall to the later of; 30 days after the end of the month to which the invoice relates; and 15 days after the invoice is received by the Contracting Retailer.\r\n\r\naccordion', 'Wholesale Services', '', 'inherit', 'closed', 'closed', '', '2351-revision-v1', '', '', '2023-04-18 09:09:32', '2023-04-18 08:09:32', '', 2351, 'https://www.portsmouthwater.co.uk/?p=13488', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (13504, 1, '2023-04-20 14:23:49', '2023-04-20 13:23:49', '', 'R Ems augmentation trial final report_v3.0_Issue_with_appendices (1)', '', 'inherit', 'open', 'closed', '', 'r-ems-augmentation-trial-final-report_v3-0_issue_with_appendices-1', '', '', '2023-04-20 14:23:49', '2023-04-20 13:23:49', '', 2193, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/04/R-Ems-augmentation-trial-final-report_v3.0_Issue_with_appendices-1.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (13505, 1, '2023-04-20 14:30:13', '2023-04-20 13:30:13', '<img src="/wp-content/uploads/2015/02/wq2.jpg" alt="Testing Water Quality" />\r\n<h4>Drinking Water Quality is of concern to us all.</h4>\r\nTo find out more about Water Quality Standards, the monitoring we do and the major issues affecting water quality, click the Headings below.\r\nno-repeat;center top;;\r\nauto\r\n\r\nWhat is the Hardness of my Water?: Our water is mainly derived from the chalk of the South Downs - it is excellent quality, but its chalk source means that it is moderately hard. Water hardness comes from naturally occurring calcium and magnesium salts, dissolved from the chalk as the water passes through it. These natural salts give the water a crisp, pleasant and fresh taste and in addition, calcium and magnesium are essential minerals in our diet, making our water some of the best quality drinking water in the country. If you would like any further information relating to hardness please download our <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/WATER-HARDNESS-LIMESCALE.pdf">Water Hardness Advice Leaflet here</a>.\r\n\r\nSometimes it can be important to know the exact water hardness in your area, particularity if you are purchasing new household appliances such as a dishwasher or washing machine. Use our app to find out the hardness of your water - <a href="https://www.portsmouthwater.co.uk/about-us/water-quality/hardness-water-quality-results-in-your-area/">click here </a>\r\n\r\nMy tap water tastes or smells of Chlorine, Chemical Disinfectant or TCP. Is there anything I can do?: [video_embed video=\\"xVH9j_NXTLI\\" parameters=\\"&amp;rel=0\\" mp4=\\"\\" ogv=\\"\\" placeholder=\\"\\" html5_parameters=\\"\\" width=\\"700\\" height=\\"400\\"]\r\n\r\nWe add chlorine at our water treatment works to make sure the public water supply is safe to drink.\r\n\r\nSometimes you may notice a change in the taste or smell of your drinking water.\r\n\r\nThe water is often described as having a TCP, antiseptic, metallic, chemical, medicinal or bitter taste or smell to it. It\\\'s noticeable when you first run the tap, in boiled drinks, or when a glass of water has stood for a period of time.\r\n\r\nFurther advice on causes and what you can do to help can be found in our advice sheet ‘My tap water tastes or smells of medicine, chemical, disinfectant or TCP’ and can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/WQ_TASTE-SMELL.pdf" target="_blank" rel="noopener noreferrer">here</a>.\r\n\r\nMy tap water is cloudy, is there anything wrong with it?: Drinking water can sometimes appear \\\'milky\\\' or \\\'cloudy\\\' when first drawn from the tap. This is usually caused by air and generally disappears after a short time. Although unsightly, the air in the water is not harmful.\r\n\r\nFurther advice on causes and what you can do to help can be found in our video or our advice sheet ‘My tap water is cloudy’ which can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/Tap-water-is-cloudy.pdf">here</a>\r\n\r\n[video_embed video=\\"dn2Lh4oGN2E\\" parameters=\\"&amp;rel=0\\" mp4=\\"\\" ogv=\\"\\" placeholder=\\"\\" html5_parameters=\\"\\" width=\\"700\\" height=\\"400\\"]\r\n\r\nMy tap water is discoloured or I’ve noticed bits, stains or slime in my water. Is there anything wrong with it?: Drinking water is normally clear and bright in appearance but very occasionally for a brief period it may appear discoloured or contain particles.\r\n\r\nThis maybe because we are carrying out some maintenance or repair work in your area, for example following a burst main.\r\n\r\nSometimes the discoloration can also be caused by internal plumbing. Further advice on causes and what you can do to help can be found in our advice sheets:\r\n\r\n\\\'My tap water is discoloured\\\' and can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/Water-is-Discoloured.pdf">here</a>\r\n\r\n\\\'‘I’ve noticed bits, stains or slime in my water\\\' and can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/Water-has-stains-or-slime.pdf">here</a>\r\n\r\naccordion\r\n<h4>The Facts About Drinking Water Quality</h4>\r\nPortsmouth Water has a long record of providing safe drinking water to the population of Portsmouth and the surrounding areas. The safety of the drinking water supply will always remain one of our principal objectives.\r\n\r\nThe greatest health risk associated with drinking water still arises from bacterial contamination. In the UK, only 150 years ago, contaminated water caused many outbreaks of waterborne disease such as typhoid, cholera and dysentery. In the western world these diseases have been virtually eliminated with modern treatment methods and in particular the introduction of chlorine as a disinfection agent. In the Third World unsafe drinking water remains one of the major causes of disease.\r\n\r\nAll drinking water contains some naturally occurring chemicals. The concept of PURE WATER would imply the absence of everything except H2O. If you drank a glass of pure water you would find it very flat and uninteresting. It\\\'s the natural minerals that give drinking water its taste. Drinking water taken from different parts of the UK can taste very different because of the varying natural minerals in each supply.\r\n\r\nMost of Portsmouth\\\'s supplies originate from the chalk of the South Downs and these naturally contain the hardness salts of calcium and magnesium and traces of other minerals. Hardness salts fur up your kettle but many people consider that they also make the water more palatable. There are some substances - nitrates for example - which would cause concern if present in large amounts. So we carefully monitor levels and strictly follow the advice of the Government\\\'s Drinking Water Inspectorate who regularly audit our work.\r\nno-repeat;center top;;\r\nauto\r\n\r\nCatchment Management: Portsmouth Water abstracts groundwater found within the Chalk rock of the South Downs to supply public drinking water in your area. Around 85% of the water we supply comes directly from groundwater, sourced from boreholes or springs, with the remaining 15% being derived from the River Itchen - itself being groundwater fed.\r\n\r\n<img src="/wp-content/uploads/2019/04/image1.png" alt="Catchment Management" />\r\n\r\nThe water we supply to our consumers has to meet strict drinking water standards which provide specific limits on a number of pollutants, including nitrates and pesticides. The quality of water abstracted from our sources is influenced by the land practices in our catchments, such as the use of artificial fertilisers which are predominantly derived from agriculture.\r\n\r\nThe traditional ‘end of pipe’ solution for dealing with these impurities is to build large treatment works. However, these are expensive to construct and operate and do not provide benefit to either the environment or our customers.\r\n<h2>Our primary risk</h2>\r\nNitrate concentrations are rising in the groundwater within a number of the Company’s groundwater catchments. We have 11 catchments which are designated drinking water Safeguard Zones (SgZs) by the Environment Agency. Within these zones certain practices must be managed carefully to prevent the pollution of groundwaters which are used to provide drinking water for the local population.\r\n\r\nAt present the risk of high nitrate concentrations in drinking water is being managed by blending the water from high nitrate sources with water from lower nitrate sources. However, with increasing concentrations at some low nitrate sources there is a risk that some of the options for blending will not be feasible in the future. This would result in the need for nitrate removal plants to be constructed, at significant cost.\r\n\r\nPortsmouth Water has been implementing a Catchment Management programme since 2008 to address potential future failures of the nitrate standard and to protect our drinking water sources from pollution, and therefore prevent the requirement to construct nitrate removal plants.\r\n\r\nThe reasons we have chosen to undertake catchment management are:\r\n\r\nit is more cost effective and sustainable than constructing and operating nitrate removal plants;\r\n\r\nit offers wider environmental benefits;\r\n\r\nwe can work with the local community to tackle these problems at source rather than at end of the pipe solutions.\r\n<h2>Our approach</h2>\r\nWe work with farmers and landowners in our groundwater catchments by promoting a voluntary uptake of best management practices and services, so to reduce the impact of activities not only to the groundwater we abstract but also the local water environments.\r\n\r\nOur main ‘on ground action’ is delivered through the Downs and Harbours Clean Water Partnership <a href="http://www.cleanwaterpartnership.co.uk" target="_blank" rel="noopener noreferrer">www.cleanwaterpartnership.co.uk</a>. This partnership has been running since 2008 between Portsmouth Water, the Environment Agency and Natural England to proactively tackle diffuse pollution affecting the quality of groundwater, surface and coastal waters on West Sussex and East Hampshire.\r\n\r\n<img src="/wp-content/uploads/2019/04/iamges2.jpg" alt="Catchment Management" />\r\n\r\nWe offer a range of services to farmers and landowners in our area including:\r\n\r\nfree 1:1 confidential on-farm advice\r\n\r\nfree workshops and events\r\n\r\nsubsided advice for Mid-tier Countryside Stewardship applications\r\n\r\nPortsmouth Water’s Capital Grant Scheme (<a href="/wp-content/uploads/2019/04/1.-CAPITAL-GRANT-SCHEME-BOOKLET.pdf" target="_blank" rel="noopener noreferrer">to find out more click here</a>)\r\n\r\nAnd lots more…. For more information visit the D&amp;H’s website by clicking on the icon below.\r\n\r\n<a href="https://www.cleanwaterpartnership.co.uk/" target="_blank" rel="noopener noreferrer"><img src="/wp-content/uploads/2019/04/images3.png" alt="Catchment Management" /></a>\r\n\r\nIn addition to the ‘on ground ‘ work delivered by the partnership Portsmouth Water will also be developing a ‘Payment for Ecosystem Services’ Scheme for the period 2020-2025 , in which Portsmouth Water will look to subsidise farmers and landowners to change their land management practices to provide an ecosystem service(s) which benefits water quality.\r\n\r\nThere will also be more focus and support for equine establishments as it is believed that this activity maybe contributing to localised high nutrient loading of surface waters and groundwaters. We can offer free services including free 1:1 visits on paddock management, soil management and manure management as well as subsided capital grants for infrastructure improvements under our <a href="/wp-content/uploads/2019/04/1.-CAPITAL-GRANT-SCHEME-BOOKLET.pdf" target="_blank" rel="noopener noreferrer">Capital Grant Scheme</a>. For more information please take a look at our <a href="/wp-content/uploads/2019/04/EQUINE-LEAFLET.pdf" target="_blank" rel="noopener noreferrer">Equine leaflet</a> and visit the Downs &amp; Harbours <a href="https://www.cleanwaterpartnership.co.uk/" target="_blank" rel="noopener noreferrer">Clean Water Partnership website</a>.\r\n<h2>Other risks</h2>\r\nAnother key risk to groundwater is oil contamination from heating oil storage. Over recent years there have been an increasing number of pollution incidents in our catchments caused by faulty or badly maintained heating oil tanks, poor or faulty pipework and from criminal activity, especially related to the attempted theft of fuel oil.\r\n\r\nIn an attempt to reduce the risk from domestic oil storage, Portsmouth Water have embarked on an initiative to increase the awareness to the wider public of the hazards posed to local drinking water supplies, provide advice on how to prevent spills, leaks and thefts occurring, and what to do in the event of a leak or spill. For future information and advice please take some time to look at our advice leaflet, by <a href="/wp-content/uploads/2019/04/OIL-STORAGE-LEAFLET_2018.pdf" target="_blank" rel="noopener noreferrer">clicking here</a>.\r\n\r\n<a href="/wp-content/uploads/2019/04/OIL-STORAGE-LEAFLET_2018.pdf" target="_blank" rel="noopener noreferrer"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/OIL-STORAGE-LEAFLET_2018-1.jpg" alt="" /></a>\r\n\r\nWe also offer a 50% subsidy towards replacement works of heating oil set ups deemed to pose a risk to groundwater. This subsidy is available to properties within our catchments, please see our leaflet for further information, by <a href="/wp-content/uploads/2019/04/Replacement-Scheme-Leaflet.pdf" target="_blank" rel="noopener noreferrer">clicking here</a>.\r\n\r\nFor more information on our Catchment Management work please email our Catchment Management Team at <a href="mailto:catchment.management@portsmouthwater.co.uk" target="_blank" rel="noopener noreferrer">catchment.management@portsmouthwater.co.uk</a>\r\n\r\nMonitoring Drinking Water Quality: Water quality regulations are in place to ensure water supplied to customers is safe to drink. There are 58 standards in the regulations covering microbiological, chemical and physical parameters. In order to monitor water quality from source to tap, the Company’s area of supply is divided into zones serving not more than 100,000 people from single sources.\r\n<h4>Water Quality Standards</h4>\r\nIn the calendar year 2013 the Company carried out a total of 39,376 determinations in samples taken at treatment works, service reservoirs and customer taps. Of these the overall mean zonal compliance, which is the representation of overall drinking water quality in customers’ properties as reported to the Drinking Water Inspectorate (DWI) was 99.97% (99.96 in 2012).\r\n\r\nThe water quality regulations monitor 58 standards to ensure water quality meets the standards across all stages of our processes from source to the customers tap.\r\n\r\nIn addition to publishing the information on the website, the results are supplied to the Drinking Water Inspectorate who produces an annual report which contains a commentary on each company. The report may be viewed on the DWI website <a href="http://www.dwi.defra.gov.uk/" target="_blank" rel="noopener noreferrer">www.dwi.defra.gov.uk</a>.\r\n\r\nThe specific compliance groups are explained in more detail below to provide an understanding of water quality monitoring from source to tap:\r\n<h4>Process Control</h4>\r\nProcess control quality compliance is based upon a selection of parameters which are, in general terms, controlled by the processes in place at water treatment works. The focus is on chemical parameters and in 2013 100% of the samples taken were compliant.\r\n<h4>Disinfectant Control</h4>\r\nDisinfection control quality compliance is based upon a selection of parameters which demonstrate the effectiveness of disinfection and pathogen removal. Microbiological standards are of particular importance and based upon the presence of coliforms which excellent to use as an indicator of any problems with the disinfection of the water. In 2013 100% of the samples taken were compliant.\r\n<h4>Distribution Maintenance</h4>\r\nDistribution maintenance quality compliance is based upon a selection of parameters to reflect the age, condition and maintenance standards of water mains. In 2013 99.97% compliance was achieved. One sample failed the standard for iron; however the plumbing in the premises was found to be contrary to regulations and was the most likely cause of the failure.\r\n<h4>Reservoir Integrity</h4>\r\nReservoir integrity quality compliance is based upon a selection of parameters to reflect the hygienic status of service reservoirs and includes microbiological analysis. In 2013 99.90% of the samples taken were compliant. There were two failures of the coliform standard at a service reservoir during 2013. The investigation into these failures found that they were most likely due to some faulty lagging on the tap which contaminated the samples while they were being taken.\r\n<h4>Domestic Water Systems</h4>\r\nDomestic water quality compliance is based upon a selection of parameters to reflect the design and condition of customers’ domestic water systems and includes microbiological analysis. In 2013 99.98% compliance was achieved. The microbiological parameter identified three samples that exceeded the coliform indicator at customers’ taps. Because coliforms occur so widely in the natural environment and are extremely sensitive to modern detection methods, there are occasional spurious results often due to the difficulty in achieving a thorough sterilisation of some taps used for sampling. All positive results are separately investigated to identify the cause, as well as the need for any remedial works, to ensure the integrity of the supply. In all of the three microbiological failures, the customer’s kitchen tap was identified or suspected of being the source of the contamination.\r\n<h4>Other Quality Issues</h4>\r\nMembrane plants (sophisticated filtration systems) are operating at 5 of our treatment works and 451 operational and compliance samples were taken during 2013 for cryptosporidium analysis from the final treated water from all these works. Of these samples, 17 contained low levels of cryptosporidium oocysts. Although there was no perceived risk to health at these low levels the company has made plans to install some treatment at two of these works to alleviate any potential risk in the future.\r\n\r\nIn 2013 we continued operating a Water Safety Plan covering all identifiable risks from source to tap known as the Drinking Water Safety Plan. The Plan has been audited by the Drinking Water Inspectorate.\r\n\r\n2009 saw the launch of the Downs and Harbours Clean Water Partnership, a forward-thinking initiative formed by Portsmouth Water, Natural England and the Environment Agency. The Partnership has been set up to tackle diffuse water pollution issues affecting the quality of ground, surface and coastal waters in our supply area. The Clean Water Partnership’s focus is on reducing inputs of nutrients, particularly nitrates, to the water environment. The project is working to:\r\n\r\nProtect and improve the water quality of groundwater sources used for public water supply\r\n\r\nReduce algal growth in Portsmouth, Chichester, Langstone Harbours and the River Hamble estuary and help improve the near-shore environment\r\n\r\nReduce pressures on the ecology of local rivers, such as the Hamble, Meon, Wallington, Ems and Lavant\r\n\r\nThe Partnership offers confidential services and support to farmers and other land owners; these services include nutrient, manure, soil and water management plans as well as workshops, one-to-one consultations and farm demonstrations of best farm practices. The past year has seen a greater uptake of these services and the workshops are seeing more participants.\r\n<h4>Enquiries</h4>\r\nEnquiries concerning water quality are handled by the Water Quality Department in the first instance. If a visit or samples are required, an appointment will be made for a staff member to call. If the situation requires immediate action, a member of staff will be sent the same day to take water samples, usually from the kitchen tap. In all cases we will provide the customer with written information concerning the laboratory analysis, along with any findings.\r\n\r\nThe Company also has a policy of providing free analysis with a written report to all customers who are concerned about lead levels.\r\n\r\nDrinking Water Standards Explained: The Water Supply (Water Quality) Regulations 2000, which were made in response to the introduction of the European Drinking Water Directive (98/83/EC), have been amended by the Water Supply (Water Quality) 2000 (Amendment) Regulations 2007.\r\n\r\nThe above regulations impose stringent standards for over 50 different parameters that are used to assess the quality of drinking water. These parameters cover aesthetic, chemical, microbiological, physical, and health-related aspects of water quality. They are divided into the following types of parameters:\r\n\r\n• Directive parameters: Required by European legislation e.g. E.coli and pesticides\r\n\r\n• National parameters: Required by British legislation in addition to Directive parameters e.g. Aluminium and Iron.\r\n\r\n• Indicator parameters and additional monitoring requirements: These give an indication of a deteriorating situation if limits are breached e.g. chloride and ammonia. They do not necessarily have immediate health significance at the limit set.\r\n\r\nWater samples are taken from treatment works, reservoirs and customer taps to show the water is fit for human consumption. They are analysed for the substances listed in the standards using state- of-the-art technology and laboratory techniques. Some substances are measured in milligrammes per litre (mg/l); 1mg/l is one part in a million. Others are measured in microgrammes per litre (µg/l); 1µg/l is one part in a billion.\r\n\r\nEven though Portsmouth Water provides consistently high quality drinking water, occasionally some tests fail to meet the required standards. If a sample fails to meet requirements it does not necessarily mean that the water is harmful to health or unfit to drink and Portsmouth Water investigates each one thoroughly.\r\n\r\nFailures can arise for a variety of reasons - for example in individual properties plumbing materials and installations may cause a problem where the mains water is of good quality and neighbouring properties are unaffected. If any problems are found we act immediately and we inform the Local Authority and Drinking Water Inspectorate (DWI) of any compliance sample failures.\r\n\r\nEnsuring Water Quality: <img src="/wp-content/uploads/2015/02/Water-Quality-Image.jpg" alt="Water Quality Testing" />Throughout the water supply process the Company monitors drinking water quality by taking samples from sources, treatment works, service reservoirs and at customers’ taps.\r\n\r\nAnalysis takes place in the Company’s purpose built Laboratory to strict standards set down by the Statutory Water Quality Regulations. Audits of the sampling and analytical process are conducted by the Government’s ‘Drinking Water Inspectorate’ who regularly reports that the Company has one of the highest pass rates in the country. When an isolated failure occurs the cause is separately investigated.\r\n\r\nBeing derived from the chalk aquifer, the Company’s water is moderately ‘hard’. This can cause problems with the build up of limescale on hot water appliances, but hard drinking water is believed by the medical profession to be better for human health than soft water.\r\n\r\nWater Quality Results: Water quality regulations are in place to ensure water supplied to customers is safe to drink. There are 58 standards in the regulations covering microbiological, chemical and physical parameters. In order to monitor water quality from source to tap, the Company’s area of supply is divided into zones serving not more than 100,000 people from single sources. Every year the Company takes a number of samples at treatment works, service reservoirs and customer taps.\r\n\r\nSee the water quality results for your area on our app here - <a href="https://www.portsmouthwater.co.uk/about-us/water-quality/hardness-water-quality-results-in-your-area/">Water quality results in your area</a>\r\n\r\nWater Quality Concerns (e.g. Fluoride, Nitrate): <a href="/contact-us">contact details can be found by clicking here</a>\r\n<h4>Cryptosporidium</h4>\r\nCryptosporidium is a very small protozoan parasite which is found in many \\\'hosts\\\' including birds, fish and mammals. In humans it can cause severe sickness and diarrhoea particularly in the young, elderly and immuno-compromised. A very low level dose can be sufficient to cause infection. It freely exists in the natural environment and can exist in a dormant state for long periods. It can be transmitted from unwashed fruit and vegetables, swimming pools and occasionally water supplies.\r\n\r\nThe Company has conducted risk assessments at all its sources and regular monitoring takes place. At five sites, Farlington, Lovedean, Soberton, Fishbourne and River Itchen, the Company has installed sophisticated membrane treatment plants which are capable of removing the infective cryptosporidium oocysts.\r\n<h4>Nitrates</h4>\r\nIntensive agricultural production in recent years has led to the increase of nitrates appearing in underground water supplies. Certain parts of the UK have been more affected than others. In part of the Portsmouth Water area we have had to install blending arrangements to ensure that all our supplies are within the limits laid down by the Water Quality Regulations.\r\n<h4>Pesticides</h4>\r\nThe present regulations set a very strict limit for pesticides in drinking water - they must not be present in a concentration greater than one part in ten thousand million. This very low concentration ignores the very different toxicity levels of various pesticides.\r\n\r\nAt all treatment works and customer taps we regularly check for the presence of some 30 compounds which we know to be in use.\r\n<h4>Fluoride</h4>\r\nWater containing fluoride compounds has been shown to help prevent dental cavities from forming - particularly in young children, although there are conflicting reports about its value as well as other side effects.\r\n\r\nCurrently we do not add fluoride to any of our supplies, although one of our sources does have a low level of natural fluoride present but not at a level recommended for dental purposes.\r\n\r\nIn 2003, legislation was introduced that enables Health Authorities to instruct water companies to fluoridate their supplies; however this has not yet happened in our area.\r\n\r\nIf the Health Authorities did decide to pursue fluoridation then a public consultation exercise would have to be conducted. This would give consumers the opportunity to express their views to the Health Authorities before any final decision can be made.\r\n\r\nLead pipes in your home:\r\n<h4>Lead</h4>\r\nWater at its source and in mains is virtually lead free. However many properties still have lead plumbing and lead service pipes supplying the water into the house. If you live in a house built before 1970, chances are you may have lead pipework. Your drinking water can pick up lead from the pipework that runs from the water main underground and into your property, or from lead pipework inside your property. If you would like any further information relating to Lead please download our <a href="/wp-content/uploads/2015/02/02-WQ_LEAD-LEAFLET.pdf">‘Lead Pipes in your home Advice Leaflet’ here</a>\r\n\r\nThe leaflet will provide you with information on:\r\n\r\nWhere lead comes from\r\n\r\nWhy lead can be a problem\r\n\r\nWhere we sample and what we find\r\n\r\nWhat Portsmouth Water are doing about lead\r\n\r\nWhat to do if you think you have lead\r\n\r\nLooking After Water In Your Home: This publication was produced by Water UK as a Consumers Guide to Looking After Water In The Home.\r\n\r\nIt covers subjects such as taste, odour and colour of water. Lead pipes, pipe ownership and many other useful topics to help you \\\'look after water in your home\\\'.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Water-In-The-Home-2015.pdf" target="_blank" rel="noopener noreferrer">Click here to view Water UK\\\'s Consumer Guide to Looking After Water in Your Home</a>.\r\n\r\nThe Taste of Drinking Water: Deciding whether water has an unusual taste is a very subjective question. Without doubt some palates are much more sensitive than others and it is sometimes difficult to know whether it is detectable by the sense of taste or smell.\r\n\r\nMost taste complaints we receive are usually linked to the chlorine dose that we add to ensure disinfection of the water. Chlorine has been used for disinfection by the Industry for many years and it is probably due to its use that most waterborne diseases have been eliminated in the western world.\r\n\r\nTap Hygiene: <img src="/wp-content/uploads/2015/02/Tap.jpg" alt="tap" />It is important that taps that are used for drinking water are kept clean. Whilst the water coming to your tap is safe, many bacteria can live in the kitchen and some can grow both on the outside of the tap and inside the lip of the spout. They are not visible to the naked eye, but the tap can become contaminated from food or items washed in the sink. For this reason, you should never allow food to come into contact with the end of the tap.\r\n\r\nOccasionally fungi, naturally present in the air, can also attach itself to damp surfaces and grow into a visible slime usually black in colour (and sometimes pink). This slime is seen usually in bathrooms and kitchens on taps, shower heads, tiles and several other places.\r\n\r\nUnfortunately there is nothing we can do to the drinking water supply to prevent this type of growth and the only way to keep on top of the problem is by routine cleaning of all the surfaces which can be affected.\r\n<h4>Taps can be cleaned as follows:</h4>\r\nRegularly clean household taps thoroughly by using a small brush (such as an old toothbrush) dipped in a mild solution of bleach or sterilising fluid such as is used for cleaning babies’ bottles\r\n\r\nPay particular attention to the inside of the spout and/or any plastic insert\r\n\r\nAfter cleaning the tap, run it for a few moments to remove any remaining disinfectant\r\n\r\nDon’t leave the dishcloth on the tap to dry as this can increase the likelihood of contamination\r\n\r\nFacts About Bottled Water: <img src="/wp-content/uploads/2015/02/Bottles-ImageWQ1.jpg" alt="Bottled water" />None of the bottled water available today is of better quality than tap water. In certain circumstances the quality can be inferior to tap water especially if the bottle has been stored in warm conditions.\r\n\r\nThe real difference between bottled and tap water is the cost. The bottled variety costs around one thousand times more than tap water and unlike tap water delivery is an additional cost!\r\n\r\nTry filling a bottle with tap water, leaving it in the fridge overnight and then trying a taste test. You\\\'ll be surprised at the result!\r\n\r\nFacts About Domestic Water Filters: The market for domestic water filters has increased enormously in recent years. This is partly due to the extravagant advertising about them which casts doubt on the quality of tap water. Tap water is entirely safe to drink and you need not worry about it affecting your health.\r\n\r\nIn some cases filters can improve taste. They do, however, remove all chlorine and this means that the protection against contamination is also removed. If you do use a filter, remember to change the cartridge regularly, and always keep the filtered water in a cool place. The fridge is best.\r\n\r\nDrinking Water Safety Plan (DWSP): Ensuring the quality of our drinking water is crucial to the service we provide to our customers. DWI announced the use of the Drinking Water Safety Plan (DWSP) concept (originally developed by the World Health Organisation) to the regulation of drinking water quality during 2004. This is a source to tap risk management approach that identifies and proactively manages risks to drinking water quality. This approach is central to the way in which we ensure a continuous supply of safe drinking water now and in the future.\r\n\r\nA Drinking Water safety Plan consists of three key elements:\r\n\r\n<img src="/wp-content/uploads/2015/02/DWSP.gif" alt="Safety Plan" />\r\n<h4>Portsmouth Water Approach</h4>\r\nWhen assessing the risks to drinking water quality we identify hazards and hazardous events and score the likelihood and consequence of these occurring to determine the level of risk. We put control measures in place to manage any risk in order to reduce the likelihood of these hazardous events happening.\r\n\r\nOur risk management approach is an integral part of our Periodic Review and business planning process which helps to direct investment into the most important areas. An example of this process is the significant risk that the trihalomethane (THM) standard might be breached in the near future; a solution was identified and put forward in our final business plan to OFWAT and accepted.\r\n\r\nMore recently, greater effort has been focused on determining risks to raw water quality within our catchments. Portsmouth Water is building upon the existing Downs &amp; Harbours Clean Water Partnership and has created a Catchment Management programme to upscale approaches to tackle diffuse water pollution. For more information visit the Catchment Management section below.\r\n\r\naccordion\r\n\r\n\r\n&nbsp;', 'Water Quality', '', 'inherit', 'closed', 'closed', '', '2193-revision-v1', '', '', '2023-04-20 14:30:13', '2023-04-20 13:30:13', '', 2193, 'https://www.portsmouthwater.co.uk/?p=13505', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (13527, 1, '2023-04-27 09:41:35', '2023-04-27 08:41:35', 'BUSINESSES\r\nline\r\nf-heading\r\n\r\nInformation for Business Customers\r\nh4\r\nicon-lamp\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/payment-break.png" alt="payment-break" />\r\ntop\r\n<a href="#information">#information</a>\r\nhome-icon blue\r\n\r\nContactUs\r\nh4\r\nicon-lamp\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/change-of-name.png" alt="change-of-name" />\r\ntop\r\n<a href="#contact-us">#contact-us</a>\r\nhome-icon\r\n\r\nBusinessCharges\r\nh4\r\nicon-lamp\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/help-paying.png" alt="help-paying" />\r\ntop\r\n<a href="#charges">#charges</a>\r\nhome-icon blue\r\n\r\nOurPerformance\r\nh4\r\nicon-lamp\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/water-quality.png" alt="water-quality" />\r\ntop\r\n<a href="#our-performance">#our-performance</a>\r\nhome-icon\r\n\r\ndefault\r\n\r\nAdditionalServices\r\nh4\r\nicon-lamp\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/saving-water.png" alt="saving-water" />\r\ntop\r\n<a href="#additional-services">#additional-services</a>\r\nhome-icon\r\n\r\nAccreditedEntities\r\nh4\r\nicon-lamp\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/priority-services.png" alt="priority services" />\r\ntop\r\n<a href="#accredited-entities">#accredited-entities</a>\r\nhome-icon blue\r\n\r\nRWGAlignment\r\nh4\r\nicon-lamp\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/meter-installation.png" alt="meter-installation" />\r\ntop\r\n<a href="#rwg-alignment">#rwg-alignment</a>\r\nhome-icon\r\n\r\nINFORMATION FOR BUSINESS CUSTOMERS\r\nline\r\nf-heading\r\n\r\nThe Non-Household Water MarketOn 01 April 2017 the non-household water market opened for business meaning eligible premises are no longer restricted to buying their water retail services from their regional water company, instead eligible premises are able to choose who they receive their water retail services from. Retail services include billing, bill payment and non-emergency call handling. The opening of the non-household water market was driven by a Government initiative called Open Water and the purpose is to encourage competition in the water industry as well as non-household customers having access to better and more tailored services.What is a Retailer?Retailers are the primary contact point for non-household customers and hold the main relationship with the non-household customer. Retailers compete with each other to provide the best services and deals for non-household customers.What is a Wholesaler?Portsmouth Water are not a water retail company, they are a Wholesale company only meaning you cannot choose to have your water retail services provided by Portsmouth Water, but Portsmouth Water remains responsible for the water network in our area of supply.Where can I find out more information?More information on the non-household water market along with a list of current water retailers can be found at <a href="https://www.open-water.org.uk/">https://www.open-water.org.uk/</a>.\r\n\r\nBack\r\n<a href="#businesses">#businesses</a>\r\ncenter\r\nleft\r\n\r\nCONTACT US\r\nline\r\nf-heading\r\n\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/slide4-300x169.jpg" alt="" />Our opening hours are Monday – Friday from 08:30 – 16:30.For operational queries please contact our Wholesale Service Desk using the below details:Phone: 02392 449081Email: <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a>For settlement and credit queries please contact our Finance team using the below details:Phone: 02392 499888Email: <a href="mailto:AR.finance@portsmouthwater.co.uk">AR.finance@portsmouthwater.co.uk</a>For any escalations, please contact our Business Markets Manager using the below details:Email: <a href="mailto:sam.dawson@portsmouthwater.co.uk">sam.dawson@portsmouthwater.co.uk</a>Our postal address details are:PO Box 99West StreetHavantHampshirePO9 1LG\r\n\r\nBack\r\n<a href="#businesses">#businesses</a>\r\ncenter\r\nleft\r\n\r\nCHARGES\r\nline\r\nf-heading\r\n\r\nNetwork Access Code: The Company\\\'s Access Code covers details of the access principles and guidance for water supply entrants wishing to utilise the Company\\\'s network for supplying new customers.\r\n\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Network-Access-Code-Version-17-.pdf" target="_blank" rel="noopener">Click here to view</a>\r\n\r\n\r\nPlease email any questions to our Wholesale Service Desk at <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a>\r\n\r\nCompliance Code: The Company also has a Compliance Code produced under Condition R of our Instrument of Appointment for dealing with Potential Licensed Water Suppliers and Inset Appointees.\r\n\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/03/Compliance-Code-March-2021.pdf" target="_blank" rel="noopener">Compliance Code March 2021</a>\r\n\r\nWholesale Scheme of Charges:\r\n<h3>2023-24</h3>\r\nTo view our 2023-24 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/SOC_WHOLESALE_2023-24.pdf">click here</a>\r\n\r\n\r\nTo view the Assurance Statement accompanying the 2023-24 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Final-Wholesale-Charges-Covering-Letter-2023-24-FINAL.pdf">click here</a>\r\n\r\n\r\nTo view our draft Wholesale Charges and accompanying assurance statement for 2023/24 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/Portsmouth-Water-Draft-Wholesale-Charges-Covering-Letter-2023-24-FINAL.pdf" target="_blank" rel="noopener">click here</a>\r\n\r\n\r\nTo view our letter to Ofwat outlining early information on bill increases please click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/12/PRT-Early-Information-about-Bill-Increases-Final.pdf" target="_blank" rel="noopener">here</a>\r\n\r\n\r\nTo view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2023-24_FINAL.docx">click here</a>\r\n\r\n\r\nTo calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/NAV-Tariff-Workings-2023-24-Website.xlsx">click here</a>\r\n<h3>2022-23</h3>\r\nTo view our 2022-23 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/01/SOC_WHOLESALE_2022-23.pdf" target="_blank" rel="noopener">click here</a>\r\n\r\n\r\nTo view the Assurance Statement accompanying the 2022-23 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/01/Portsmouth-Water-Final-Wholesale-Charges-Assurance-Letter-2022-23.pdf">click here</a>\r\n\r\n\r\nTo view our Statement of any significant changes to Charges 2022-23 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Statement-of-any-significant-changes-to-2022.docx" target="_blank" rel="noopener">click here</a>\r\n\r\n\r\nTo view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2022-23_FINAL.pdf">click here</a>\r\n\r\n\r\nTo calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/NAV-Tariff-Workings-2022-23-FINAL.xlsx">click here</a>\r\n<h3>2021-22</h3>\r\nTo view our 2021-22 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/SOC_WHOLESALE_2021-22-1.pdf">click here</a>\r\n\r\n\r\nTo view the Assurance Statement accompanying the 2021-22 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/Assurance-Statement-Wholesale-13-January-2021.pdf">click here</a>\r\n\r\n\r\nTo view our Statement of any significant changes to Charges 2021-22 <a href="/wp-content/uploads/2021/01/Statement-of-any-significant-changes-to-2022.pdf" target="_blank" rel="noopener">click here</a>.\r\n\r\n\r\nTo view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2021-22.pdf">click here</a>\r\n\r\n\r\nTo calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/NAV-Bulk-Supply-Price-2021-22.xlsx">click here</a>\r\n<h3>2020-21</h3>\r\nTo view our revised 2020-2021 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2020/03/SOC_WHOLESALE_2020-21_REVISED-MARCH-2020.pdf" target="_blank" rel="noopener">click here</a>\r\n\r\n\r\nTo view the revised Assurance Statement accompanying the 2020-21 Wholesale Scheme of Charges <a href="/wp-content/uploads/2020/03/Assurance-Statement-Wholesale-20-March-2020.pdf" target="_blank" rel="noopener">click here</a>\r\n\r\nTo view our Statement explaining why we have revised our Wholesale Charges Scheme for 2020/21 please <a href="/wp-content/uploads/2020/03/PW-Statement-Charges-for-2020.pdf" target="_blank" rel="noopener">click here</a>\r\n\r\n\r\nTo view our Bulk Supply Charges for NAVs please <a href="/wp-content/uploads/2020/04/Potsmouth-Water-Bulk-Supply-Charges-for-NAVs-2020-21.docx">click here</a>\r\n\r\n\r\nTo calculate a Bulk Supply Charge for any potential NAV site, please <a href="/wp-content/uploads/2020/05/NAV-Bulk-Supply-Price-2020-21.xlsx">click here</a>\r\n<h3>2019-20</h3>\r\nTo view our 2019-2020 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2019/01/SOC_WHOLESALE_2019-20.pdf" target="_blank" rel="noopener">click here</a>\r\n\r\n\r\nTo view the Assurance Statement accompanying the 2019-20 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/news/publications/access-code/assurance-statement-wholesale-9-january-2019-3/">click here</a>\r\n\r\n\r\nTo view our Bulk Charges for NAV’s please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/07/Bulk-Charges-for-NAVs.pdf">click here</a>\r\n<h3>2018-19</h3>\r\nTo view our 2018-2019 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/SOC_WHOLESALE_2018-19.pdf" target="_blank" rel="noopener">click here</a>\r\n\r\n\r\nTo view the Assurance Statement accompanying the 2018-19 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/Assurance-Statement-for-Wholesale-Charges-2018-19-9-January-2018.pdf">click here</a>\r\n<h3>2017-18</h3>\r\nTo view our 2017-2018 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_WHOLESALE_2017-181.pdf">click here</a>\r\n\r\n\r\n\r\n\r\nTo view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2017/18 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Final-Wholesale-Charges-SOC-2017_18-published-13-January-2017.xlsx">click here</a>\r\n\r\n\r\nTo view the Assurance Statement accompanying the 2017-18 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Assurance-Statement-13-January-2017.pdf" target="_blank" rel="noopener">click here</a>\r\n<h3>2016-17</h3>\r\nTo view our 2016-2017 Wholesale Scheme of Charges please<a href="/wp-content/uploads/2016/04/SOC_WHOLESALE_2016-17.pdf" target="_blank" rel="noopener"> click here</a>\r\n\r\n\r\n\r\n\r\nTo view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2016/17 <a href="/wp-content/uploads/2015/02/PRT-wholesale-charges-2016-17-Ofwat-template.xlsx" target="_blank" rel="noopener">click here</a>\r\n<h3>2015-16</h3>\r\nTo view our 2015-2016 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2015/02/17F65957-7004-4E0B-9ED1-88223FE57D2A2.pdf" target="_blank" rel="noopener"> click here</a>\r\n\r\n\r\nTo view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2015/16 <a href="/wp-content/uploads/2015/02/BBCFB5CC-93CE-4F7E-8225-B340C8319D861.xls" target="_blank" rel="noopener"> click here</a>\r\n\r\n\r\n\r\n\r\n\r\n\r\nInvoicing Timetable:\r\n<h2>Non-Household Retailer Invoicing timetable and payment due dates</h2>\r\nIn accordance with the requirements of the Wholesale-Retail Code Business Terms we have set out the invoicing timetable for Primary and Non-Primary charges.\r\n<h2>Primary Charges</h2>\r\nThe timetable for Primary Charges is set out in the attached spreadsheet.  This has been split into two sections covering the Pre-Pay and Post-Pay options for ease of reference.  Other useful information including payment due dates has also been included. It should be noted that those lines shaded in grey with the identifier “E” are based on estimated dates which fall outside the published MOSL settlement timetable.  These are indicative only and will be updated as when the confirmed timetable is published.\r\n\r\n\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/02/Settlement-Calendar-Published-for-2022-2023-PRE-POST-.xlsx">Invoicing timetable Primary Charges April 2022 onwards</a>\r\n\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/Settlement-Calendar-Published-for-2021-2022.xlsx">Invoicing timetable Primary Charges April 2021 onwards</a>\r\n\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/02/Settlement-Calendar-Published-for-2020-2021.xlsx">Invoicing timetable Primary Charges April 2020 onwards</a>\r\n\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/02/Settlement-Calendar-published-for-19-20-final.xlsm">Invoicing timetable Primary Charges April 2019 onwards</a>\r\n\r\n\r\n<a href="/wp-content/uploads/2018/02/Settlement-Calendar-2018-to-publish-has-been-formatted.xlsm" target="_blank" rel="noopener">Invoicing timetable Primary Charges April 2018 onwards</a>\r\n<h2>Non-Primary Charges</h2>\r\nInvoices for Non-Primary Charges (as defined in our published Scheme of Charges) will be raised once the related works have been completed and approved and in any case not later than 10 business days after the end of the month in which such works have been completed and approved.  Payment terms, as specified by the Business Terms will fall to the later of; 30 days after the end of the month to which the invoice relates; and 15 days after the invoice is received by the Contracting Retailer.\r\n\r\naccordion\r\n\r\nBack\r\n<a href="#businesses">#businesses</a>\r\ncenter\r\nleft\r\n\r\nOUR PERFORMANCE\r\nline\r\nf-heading\r\n\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/slide1-1-300x169.jpg" alt="" />Market Operator Services Limited, (MOSL), monitor trading parties performance in key areas in line with the Market Performance Framework. Key areas for performance monitoring include; providing timely meter reading, processing switching requests and promptly investigating any supply/network queries.MOSL split the performance standards in to two main areas:Market Performance Standards (MPS) are designed to ensure market data is entered in to MOSL’s central system in a timely fashion.Operational Performance Standards (OPS) are designed to ensure operational service requests between trading parties are resolved in a timely fashion.Trading parties MPS and OPS performance can be viewed here; <a href="https://mosl.co.uk/market-insight/market-performance/trading-party-performance" target="_blank" rel="noopener">https://mosl.co.uk/market-insight/market-performance/trading-party-performance</a>.Retailers also score Wholesalers on the service Wholesalers are providing to them through the R-MeX survey, and the results of the R-MeX survey can be viewed here; <a href="https://mosl.co.uk/chart/chartitems/rmex-dashboard" target="_blank" rel="noopener">https://mosl.co.uk/chart/chartitems/rmex-dashboard</a>\r\n\r\nBack\r\n<a href="#businesses">#businesses</a>\r\ncenter\r\nleft\r\n\r\nACCREDITED ENTITIES\r\nline\r\nf-heading\r\n\r\nPortsmouth Water recognises the Water Industry Registration Scheme – Accredited Entity (WIRSAE) and will allow accredited entities, under this scheme, to carry out the following defined activities on behalf of a Retailer:Temporary Disconnection and Re-Connection Non-Household Premises up to and including 40mm sized supplyTemporary Disconnection and Re-Connection Non-Household Premises over 40mm sized supplyDetails of the Lloyds Register WIRSAE Scheme, including the Generic Code of Practice, can be found here <a href="https://www.lr.org/en-gb/utilities/wirs-wirsae/wirs-accreditation/" target="_blank" rel="noopener">https://www.lr.org/en-gb/utilities/wirs-wirsae/wirs-accreditation/</a> .Details of Portsmouth Water’s Addendum to the WIRSAE Generic Code of Practice can be found <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/PRT-WIRSAE-CofP-Addendum.pdf">here</a>.\r\n\r\nBack\r\n<a href="#businesses">#businesses</a>\r\ncenter\r\nleft\r\n\r\nADDITIONAL SERVICES\r\nline\r\nf-heading\r\n<h4><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/water-meter.png" alt="" />Meter reading services</h4>\r\nPortsmouth Water can provide a meter reading service to retailers operating in our area of supply. To find out more, please contact our Wholesale Service Desk by email; <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a>\r\n\r\nBack\r\n<a href="#businesses">#businesses</a>\r\ncenter\r\nleft\r\n\r\nRWG ALIGNMENT\r\nline\r\nf-heading\r\n<h4>Alignment to RWG Good Practice Guidance</h4>\r\nThe Retailer Wholesaler Group (RWG) is a MOSL trading party led group that covers operational terms and is made up from Retailers, Wholesalers, MOSL, CCW and Ofwat. The aim of the group is to promote and share good practice to improve customer service in the market.The RWG have produced a number of ‘Good Practice Guides’. Further details of these Guides can be found on MOSL’s website <a href="https://www.mosl.co.uk/groups/rwg#scroll-good-practice-guides" target="_blank" rel="noopener">here</a>.Please see the table below illustrating our current alignment to each good practice guide.[table id=20 /]We review our policies each year and will always ask for feedback from Retailers when making any changes.If you would like to discuss our policies or suggest any improvements, please contact our Wholesale Services team at <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a>\r\n\r\nBack\r\n<a href="#businesses">#businesses</a>\r\ncenter\r\nleft', 'Businesses', '', 'inherit', 'closed', 'closed', '', '13465-revision-v1', '', '', '2023-04-27 09:41:35', '2023-04-27 08:41:35', '', 13465, 'https://www.portsmouthwater.co.uk/?p=13527', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (13567, 1, '2023-05-09 09:30:00', '2023-05-09 08:30:00', 'BUSINESSES<br>line<br>f-heading<br><br>Information for Business Customers<br>h4<br>icon-lamp<br><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/payment-break.png" alt="payment-break" /><br>top<br><a href="#information">#information</a><br>home-icon blue<br><br>ContactUs<br>h4<br>icon-lamp<br><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/change-of-name.png" alt="change-of-name" /><br>top<br><a href="#contact-us">#contact-us</a><br>home-icon<br><br>BusinessCharges<br>h4<br>icon-lamp<br><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/help-paying.png" alt="help-paying" /><br>top<br><a href="#charges">#charges</a><br>home-icon blue<br><br>OurPerformance<br>h4<br>icon-lamp<br><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/water-quality.png" alt="water-quality" /><br>top<br><a href="#our-performance">#our-performance</a><br>home-icon<br><br>default<br><br>StandpipeHire<br>h4<br>icon-lamp<br><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/saving-water.png" alt="saving-water" /><br>top<br><a href="#standpipe-hire">#standpipe-hire</a><br>home-icon<br><br>AdditionalServices<br>h4<br>icon-lamp<br><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/meter-reading.png" alt="meter-reading" /><br>top<br><a href="#additional-services">#additional-services</a><br>home-icon<br><br>AccreditedEntities<br>h4<br>icon-lamp<br><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/priority-services.png" alt="priority services" /><br>top<br><a href="#accredited-entities">#accredited-entities</a><br>home-icon blue<br><br>RWGAlignment<br>h4<br>icon-lamp<br><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/meter-installation.png" alt="meter-installation" /><br>top<br><a href="#rwg-alignment">#rwg-alignment</a><br>home-icon<br><br>INFORMATION FOR BUSINESS CUSTOMERS<br>line<br>f-heading<br><br>The Non-Household Water MarketOn 01 April 2017 the non-household water market opened for business meaning eligible premises are no longer restricted to buying their water retail services from their regional water company, instead eligible premises are able to choose who they receive their water retail services from. Retail services include billing, bill payment and non-emergency call handling. The opening of the non-household water market was driven by a Government initiative called Open Water and the purpose is to encourage competition in the water industry as well as non-household customers having access to better and more tailored services.What is a Retailer?Retailers are the primary contact point for non-household customers and hold the main relationship with the non-household customer. Retailers compete with each other to provide the best services and deals for non-household customers.What is a Wholesaler?Portsmouth Water are not a water retail company, they are a Wholesale company only meaning you cannot choose to have your water retail services provided by Portsmouth Water, but Portsmouth Water remains responsible for the water network in our area of supply.Where can I find out more information?More information on the non-household water market along with a list of current water retailers can be found at <a href="https://www.open-water.org.uk/">https://www.open-water.org.uk/</a>.<br><br>Back<br><a href="#businesses">#businesses</a><br>center<br>left<br><br>CONTACT US<br>line<br>f-heading<br><br><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/slide4-300x169.jpg" alt="" />Our opening hours are Monday – Friday from 08:30 – 16:30.For operational queries please contact our Wholesale Service Desk using the below details:Phone: 02392 449081Email: <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a>For settlement and credit queries please contact our Finance team using the below details:Phone: 02392 499888Email: <a href="mailto:AR.finance@portsmouthwater.co.uk">AR.finance@portsmouthwater.co.uk</a>For any escalations, please contact our Business Markets Manager using the below details:Email: <a href="mailto:sam.dawson@portsmouthwater.co.uk">sam.dawson@portsmouthwater.co.uk</a>Our postal address details are:PO Box 99West StreetHavantHampshirePO9 1LG<br><br>Back<br><a href="#businesses">#businesses</a><br>center<br>left<br><br>CHARGES<br>line<br>f-heading<br><br>Network Access Code: The Company\\\'s Access Code covers details of the access principles and guidance for water supply entrants wishing to utilise the Company\\\'s network for supplying new customers.\r\n<br>\r\n<br><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Network-Access-Code-Version-17-.pdf" target="_blank" rel="noopener">Click here to view</a>\r\n<br>\r\n<br>Please email any questions to our Wholesale Service Desk at <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a><br><br>Compliance Code: The Company also has a Compliance Code produced under Condition R of our Instrument of Appointment for dealing with Potential Licensed Water Suppliers and Inset Appointees.\r\n<br>\r\n<br><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/03/Compliance-Code-March-2021.pdf" target="_blank" rel="noopener">Compliance Code March 2021</a><br><br>Wholesale Scheme of Charges: <h3>2023-24</h3>\r\n<br>\r\n<br>To view our 2023-24 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/SOC_WHOLESALE_2023-24.pdf">click here</a>\r\n<br>\r\n<br>To view the Assurance Statement accompanying the 2023-24 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Final-Wholesale-Charges-Covering-Letter-2023-24-FINAL.pdf">click here</a>\r\n<br>\r\n<br>To view our draft Wholesale Charges and accompanying assurance statement for 2023/24 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/Portsmouth-Water-Draft-Wholesale-Charges-Covering-Letter-2023-24-FINAL.pdf" target="_blank" rel="noopener">click here</a>\r\n<br>\r\n<br>To view our letter to Ofwat outlining early information on bill increases please click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/12/PRT-Early-Information-about-Bill-Increases-Final.pdf" target="_blank" rel="noopener">here</a>\r\n<br>\r\n<br>To view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2023-24_FINAL.docx">click here</a>\r\n<br>\r\n<br>To calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/NAV-Tariff-Workings-2023-24-Website.xlsx">click here</a>\r\n<br>\r\n<br>\r\n<br><h3>2022-23</h3>\r\n<br>\r\n<br>To view our 2022-23 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/01/SOC_WHOLESALE_2022-23.pdf" target="_blank" rel="noopener">click here</a>\r\n<br>\r\n<br>To view the Assurance Statement accompanying the 2022-23 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/01/Portsmouth-Water-Final-Wholesale-Charges-Assurance-Letter-2022-23.pdf">click here</a>\r\n<br>\r\n<br>To view our Statement of any significant changes to Charges 2022-23 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Statement-of-any-significant-changes-to-2022.docx" target="_blank" rel="noopener">click here</a>\r\n<br>\r\n<br>To view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2022-23_FINAL.pdf">click here</a>\r\n<br>\r\n<br>To calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/NAV-Tariff-Workings-2022-23-FINAL.xlsx">click here</a>\r\n<br>\r\n<br><h3>2021-22</h3>\r\n<br>\r\n<br>To view our 2021-22 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/SOC_WHOLESALE_2021-22-1.pdf">click here</a>\r\n<br>\r\n<br>To view the Assurance Statement accompanying the 2021-22 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/Assurance-Statement-Wholesale-13-January-2021.pdf">click here</a>\r\n<br>\r\n<br>To view our Statement of any significant changes to Charges 2021-22 <a href="/wp-content/uploads/2021/01/Statement-of-any-significant-changes-to-2022.pdf" target="_blank" rel="noopener">click here</a>.\r\n<br>\r\n<br>To view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2021-22.pdf">click here</a>\r\n<br>\r\n<br>To calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/NAV-Bulk-Supply-Price-2021-22.xlsx">click here</a>\r\n<br>\r\n<br><h3>2020-21</h3>\r\n<br>\r\n<br>To view our revised 2020-2021 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2020/03/SOC_WHOLESALE_2020-21_REVISED-MARCH-2020.pdf" target="_blank" rel="noopener">click here</a>\r\n<br>\r\n<br>To view the revised Assurance Statement accompanying the 2020-21 Wholesale Scheme of Charges <a href="/wp-content/uploads/2020/03/Assurance-Statement-Wholesale-20-March-2020.pdf" target="_blank" rel="noopener">click here</a>\r\n<br>To view our Statement explaining why we have revised our Wholesale Charges Scheme for 2020/21 please <a href="/wp-content/uploads/2020/03/PW-Statement-Charges-for-2020.pdf" target="_blank" rel="noopener">click here</a>\r\n<br>\r\n<br>To view our Bulk Supply Charges for NAVs please <a href="/wp-content/uploads/2020/04/Potsmouth-Water-Bulk-Supply-Charges-for-NAVs-2020-21.docx">click here</a>\r\n<br>\r\n<br>To calculate a Bulk Supply Charge for any potential NAV site,  please <a href="/wp-content/uploads/2020/05/NAV-Bulk-Supply-Price-2020-21.xlsx">click here</a>\r\n<br>\r\n<br>\r\n<br><h3>2019-20</h3>\r\n<br>To view our 2019-2020 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2019/01/SOC_WHOLESALE_2019-20.pdf" target="_blank" rel="noopener">click here</a>\r\n<br>\r\n<br>To view the Assurance Statement accompanying the 2019-20 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/news/publications/access-code/assurance-statement-wholesale-9-january-2019-3/">click here</a>\r\n<br>\r\n<br>To view our Bulk Charges for NAV’s please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/07/Bulk-Charges-for-NAVs.pdf">click here</a>\r\n<br>\r\n<br>\r\n<br><h3>2018-19</h3>\r\n<br>To view our 2018-2019 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/SOC_WHOLESALE_2018-19.pdf" target="_blank" rel="noopener">click here</a>\r\n<br>\r\n<br>To view the Assurance Statement accompanying the 2018-19 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/Assurance-Statement-for-Wholesale-Charges-2018-19-9-January-2018.pdf">click here</a>\r\n<br>\r\n<br><h3>2017-18</h3>\r\n<br>\r\n<br>To view our 2017-2018 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_WHOLESALE_2017-181.pdf">click here</a>\r\n<br>\r\n<br>\r\n<br>\r\n<br>To view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2017/18 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Final-Wholesale-Charges-SOC-2017_18-published-13-January-2017.xlsx">click here</a>\r\n<br>\r\n<br> To view the Assurance Statement accompanying the 2017-18 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Assurance-Statement-13-January-2017.pdf" target="_blank" rel="noopener">click here</a>\r\n<br>\r\n<br>\r\n<br>\r\n<br><h3>2016-17</h3>\r\n<br>\r\n<br>To view our 2016-2017 Wholesale Scheme of Charges please<a href="/wp-content/uploads/2016/04/SOC_WHOLESALE_2016-17.pdf" target="_blank" rel="noopener"> click here</a>\r\n<br>\r\n<br>\r\n<br>\r\n<br>To view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2016/17 <a href="/wp-content/uploads/2015/02/PRT-wholesale-charges-2016-17-Ofwat-template.xlsx" target="_blank" rel="noopener">click here</a>\r\n<br>\r\n<br>\r\n<br>\r\n<br><h3>2015-16</h3>\r\n<br>\r\n<br>To view our 2015-2016 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2015/02/17F65957-7004-4E0B-9ED1-88223FE57D2A2.pdf" target="_blank" rel="noopener"> click here</a>\r\n<br>\r\n<br>To view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2015/16 <a href="/wp-content/uploads/2015/02/BBCFB5CC-93CE-4F7E-8225-B340C8319D861.xls" target="_blank" rel="noopener"> click here</a>\r\n<br>\r\n<br>\r\n<br>\r\n<br><br><br>Invoicing Timetable: <h2>Non-Household Retailer Invoicing timetable and payment due dates</h2>\r\n<br>In accordance with the requirements of the Wholesale-Retail Code Business Terms we have set out the invoicing timetable for Primary and Non-Primary charges.\r\n<br><h2>Primary Charges</h2>\r\n<br>The timetable for Primary Charges is set out in the attached spreadsheet.  This has been split into two sections covering the Pre-Pay and Post-Pay options for ease of reference.  Other useful information including payment due dates has also been included. It should be noted that those lines shaded in grey with the identifier “E” are based on estimated dates which fall outside the published MOSL settlement timetable.  These are indicative only and will be updated as when the confirmed timetable is published.\r\n<br>\r\n<br>\r\n<br><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/02/Settlement-Calendar-Published-for-2022-2023-PRE-POST-.xlsx">Invoicing timetable Primary Charges April 2022 onwards</a>\r\n<br>\r\n<br><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/Settlement-Calendar-Published-for-2021-2022.xlsx">Invoicing timetable Primary Charges April 2021 onwards</a>\r\n<br>\r\n<br><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/02/Settlement-Calendar-Published-for-2020-2021.xlsx">Invoicing timetable Primary Charges April 2020 onwards</a>\r\n<br>\r\n<br><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/02/Settlement-Calendar-published-for-19-20-final.xlsm">Invoicing timetable Primary Charges April 2019 onwards</a>\r\n<br>\r\n<br><a href="/wp-content/uploads/2018/02/Settlement-Calendar-2018-to-publish-has-been-formatted.xlsm" target="_blank" rel="noopener">Invoicing timetable Primary Charges April 2018 onwards</a>\r\n<br>\r\n<br>\r\n<br><h2>Non-Primary Charges</h2>\r\n<br>Invoices for Non-Primary Charges (as defined in our published Scheme of Charges) will be raised once the related works have been completed and approved and in any case not later than 10 business days after the end of the month in which such works have been completed and approved.  Payment terms, as specified by the Business Terms will fall to the later of; 30 days after the end of the month to which the invoice relates; and 15 days after the invoice is received by the Contracting Retailer.<br><br>accordion<br><br>Back<br><a href="#businesses">#businesses</a><br>center<br>left<br><br>OUR PERFORMANCE<br>line<br>f-heading<br><br><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/slide1-1-300x169.jpg" alt="" />Market Operator Services Limited, (MOSL), monitor trading parties performance in key areas in line with the Market Performance Framework. Key areas for performance monitoring include; providing timely meter reading, processing switching requests and promptly investigating any supply/network queries.MOSL split the performance standards in to two main areas:Market Performance Standards (MPS) are designed to ensure market data is entered in to MOSL’s central system in a timely fashion.Operational Performance Standards (OPS) are designed to ensure operational service requests between trading parties are resolved in a timely fashion.Trading parties MPS and OPS performance can be viewed here; <a href="https://mosl.co.uk/market-insight/market-performance/trading-party-performance" target="_blank" rel="noopener">https://mosl.co.uk/market-insight/market-performance/trading-party-performance</a>.Retailers also score Wholesalers on the service Wholesalers are providing to them through the R-MeX survey, and the results of the R-MeX survey can be viewed here; <a href="https://mosl.co.uk/chart/chartitems/rmex-dashboard" target="_blank" rel="noopener">https://mosl.co.uk/chart/chartitems/rmex-dashboard</a><br><br>Back<br><a href="#businesses">#businesses</a><br>center<br>left<br><br>ACCREDITED ENTITIES<br>line<br>f-heading<br><br>Portsmouth Water recognises the Water Industry Registration Scheme – Accredited Entity (WIRSAE) and will allow accredited entities, under this scheme, to carry out the following defined activities on behalf of a Retailer:Temporary Disconnection and Re-Connection Non-Household Premises up to and including 40mm sized supplyTemporary Disconnection and Re-Connection Non-Household Premises over 40mm sized supplyDetails of the Lloyds Register WIRSAE Scheme, including the Generic Code of Practice, can be found here <a href="https://www.lr.org/en-gb/utilities/wirs-wirsae/wirs-accreditation/" target="_blank" rel="noopener">https://www.lr.org/en-gb/utilities/wirs-wirsae/wirs-accreditation/</a> .Details of Portsmouth Water’s Addendum to the WIRSAE Generic Code of Practice can be found <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/PRT-WIRSAE-CofP-Addendum.pdf">here</a>.<br><br>Back<br><a href="#businesses">#businesses</a><br>center<br>left<br><br>STANDPIPE HIRE<br>line<br>f-heading<br><br><a href="https://www.aquamcorp.co.uk/services-technologies/water-services/licensed-standpipe-equipment"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/02/Aquam-Logo.jpg" alt="" /></a><h2>Our standpipe hire process has changed…</h2>From Saturday 1 February 2020 our contract partner Aquam Water Services Ltd has taken all standpipe hires and manages the end to end process. You can contact them via the below details:Address5 Fairway Business CentreAirport Service RoadPortsmouthPO3 5NUTelephone023 9269 5515E-mail<a href="mailto:portsmouthwater@aquamcorp.co.uk">portsmouthwater@aquamcorp.co.uk</a>  <h2>Operating hydrants when attaching a standpipe</h2>Clean out the hydrant pit of any debrisSpray the hydrant and standpipe with approved chlorine based spray solutionDo not apply any bending or sideways load to the standpipeOperate the spindle at arms lengthAlways open and close the hydrant in a slow and controlled mannerFlush the hydrant to clear the connection pointDo not cross thread the outletVisually inspect the standpipe to confirm it is fitted correctDo not stand directly over the hydrantIf any hydrant fails in operation, please report to Water Services immediately<br><br>Back<br><a href="#businesses">#businesses</a><br>center<br>left<br><br>ADDITIONAL SERVICES<br>line<br>f-heading<br><br><h4><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/water-meter.png" alt="" />Meter reading services</h4>Portsmouth Water can provide a meter reading service to retailers operating in our area of supply. To find out more, please contact our Wholesale Service Desk by email; <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a><br><br>Back<br><a href="#businesses">#businesses</a><br>center<br>left<br><br>RWG ALIGNMENT<br>line<br>f-heading<br><br><h4>Alignment to RWG Good Practice Guidance</h4>The Retailer Wholesaler Group (RWG) is a MOSL trading party led group that covers operational terms and is made up from Retailers, Wholesalers, MOSL, CCW and Ofwat. The aim of the group is to promote and share good practice to improve customer service in the market.The RWG have produced a number of ‘Good Practice Guides’. Further details of these Guides can be found on MOSL’s website <a href="https://www.mosl.co.uk/groups/rwg#scroll-good-practice-guides" target="_blank" rel="noopener">here</a>.Please see the table below illustrating our current alignment to each good practice guide.[table id=20 /]We review our policies each year and will always ask for feedback from Retailers when making any changes.If you would like to discuss our policies or suggest any improvements, please contact our Wholesale Services team at <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a><br><br>Back<br><a href="#businesses">#businesses</a><br>center<br>left<br><br>', 'Businesses', '', 'inherit', 'closed', 'closed', '', '3877-revision-v1', '', '', '2023-05-09 09:30:00', '2023-05-09 08:30:00', '', 3877, 'https://www.portsmouthwater.co.uk/?p=13567', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (13654, 1, '2023-06-09 09:44:28', '2023-06-09 08:44:28', '<h2>©Portsmouth Water Ltd</h2>\r\nThis website is governed by the law and jurisdiction of England and Wales. All rights, including, without limitation copyright, in the form and content of this website are owned by Portsmouth Water Ltd.\r\n<h3>Disclaimer</h3>\r\nWhilst every effort has been made to ensure that the information in this website is accurate and up to date, the information contained herein is provided without any representation or warranty of any kind. In no event shall Portsmouth Water Ltd be liable for any damage or loss arising out of or in connection with the use of this website or other sites that may be linked to this site.\r\n<h3>Privacy Notice</h3>\r\nThe purpose of this Privacy Notice is to make it easier for you to understand how we use and protect your personal data. Personal data is any data that can identify you either on its own or used with other data.\r\n\r\nThis Privacy Notice will help you understand your privacy rights, how and why we need to process your personal data, and how you can get in touch with us if you need to.\r\n\r\nProcessing personal data involves any activity to do with that data, for example collection, storage, editing and deletion.\r\n\r\nWe’ve presented this information in different sections so you can access the information you need more easily. You’ll find our general privacy information under the headings below; with a separate PDF of the whole document should you wish to download this.\r\n\r\nWe take your personal data privacy very seriously and we\'re committed to protecting your personal data by complying with the relevant privacy legislation. We encourage you to read each section thoroughly.\r\n\r\nIf we make any significant changes impacting your privacy, we\'ll make this clear. Please remember to check from time to time.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/06/PW-Privacy-Notice-8-June-2023.pdf">Download our Privacy Notice here</a>\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="About Portsmouth Water"]\r\n\r\nThis Privacy Notice is designed to explain how we collect and use our customer’s and other individual’s personal data.\r\n\r\nWe are committed to protecting this data, to uphold their data rights, and to meet expectations for handling personal data. We are a registered data controller, registration number: Z6707640. This means it is our responsibility to maintain and protect all personal data that we collect and ensure that anyone we share personal data with will also adequately protect that data.\r\n\r\nThis Notice relates to Portsmouth Water Limited (Company Number 2536455) as the principal subsidiary in the South Downs Group, but will also apply to other subsidiaries.[/accordion_item]\r\n\r\n[accordion_item title="What personal data do we collect?"]\r\n\r\nWe will always endeavour to make it clear why we are collecting your personal data.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nWe could collect and process your personal data in a number of ways from the information you give to us. You may provide information to us about you by filling in a form on our website or by contacting us by telephone, email or otherwise. This includes information you provide when registering for our online billing \'MyAccount\', when you search for or request a service from us, enter a competition or survey or when you report a leak, problem or provide feedback regarding our website or the services we provide.\r\n\r\nThe information you provide us with will vary, but will include:\r\n<ul>\r\n 	<li>Personal details: title, name, date of birth, disability;</li>\r\n 	<li>Bank account and card details: account number and sort code, accounts holders name, direct debit details;</li>\r\n 	<li>Contact details: postal address, email address, mobile and/or landline numbers;</li>\r\n 	<li>Financial details: household income, benefits;</li>\r\n 	<li>Household information: age and number of children;</li>\r\n 	<li>Documentation: bank statements, passports etc.</li>\r\n</ul>\r\nWe will keep scanned copies of any documents for validation and audit purposes, this evidence will be deleted in line with our retention policy.\r\n\r\nIf an individual or household is registered on our Priority Services Register, we will collect information to allow us to provide additional assistance and support to that individual when required. For more information, please see the ‘Priority Services Register – Helping Our Vulnerable Customers’ section of this Notice.\r\n\r\nWe also collect information about you from other sources, examples being:\r\n<ul>\r\n 	<li>If you are a tenant, your Landlord or letting agent may provide us with personal data in order to set up or close down your water account at their property.</li>\r\n 	<li>A new resident at a former supply address, estate/letting agent or solicitor acting on behalf of you or a new resident of a former supply address (e.g. where you are moving home and the third party is providing a forwarding address - with or without your consent).</li>\r\n 	<li>Your sewerage company to ensure accurate billing.</li>\r\n 	<li>Debt Management and Tracing Agencies will provide us with contact information (emails and telephone numbers) to allow us to contact and locate individuals for debt collection purposes.</li>\r\n</ul>\r\nWe record all phone calls, incoming and out-going, made by departments that deal directly with customers, including Customer Services, Networks, Water Quality and Wholesale Services. While providing services we will collect data about you and when reading your water meter, we will collect water usage information including, where applicable, information from SMART meters.\r\n\r\nWhenever you visit our website we use cookies - these cookies do not collect personal information. For more information, please see the ‘Visiting Our Website, Using Our Online Customer Portal ‘MyAccount’ and Our Cookie Policy’ section of this Notice.\r\n\r\nWe also collect data from publicly available sources (such as the electoral roll and Land Registry) where the information is made public as a matter of law.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What to expect when you contact us"]\r\n\r\n<strong>Contacting us via social media</strong>\r\n\r\nIt is never a good idea to post your personal contact information on a public social media site. If you contact us using social media to report an issue and we need more information, we will ask you to private message us with suitable communication information which we will use to contact you in order to resolve your concern or gather additional information for our investigation.\r\n\r\n<strong>Contacting us by telephone </strong>\r\n\r\nWhen you contact us by telephone, your telephone number will be added to your account so that contact with you in relation to your water account can be made more convenient.\r\n\r\nWe will use a telephone number listed on your account to call or text you to provide you with essential service messages.\r\n\r\nWhen contacting us outside of our normal working hours, (between 5pm-8am Monday to Friday and over the weekend), your call will be dealt with by our ‘out-of-hours’ partner, CallCare, who are working with us to ensure our customers can contact us 24 hours a day, 7 days a week. CallCare will collect information from you to allow us to deal with your call efficiently.\r\n\r\n<strong>Emailing us </strong>\r\n\r\nIf you email us, we will respond to you using the email address you gave us. Please try to avoid sending personal data by email as this is not considered to be a secure communication method. Your email address will be added to your account and will be used by us to provide you with essential service messages.\r\n\r\nAny email sent to Portsmouth Water, including any attachments, will be monitored and assessed by our security partners for reasons of security and to check compliance. Emails are also backed up by our data processor Mimecast.\r\n\r\nPlease be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.\r\n\r\n<strong>Contacting us via WebChat </strong>\r\n\r\nWe use a third-party provider, currently LiveChat, to supply and support our Webchat service, which we use to handle customer enquires in real time.\r\n\r\nIf you use the WebChat service we will collect your name, postal address, account number (optional) and email address (optional) as well as the contents of your WebChat session. The information provided will be added to your account.\r\n\r\nYou can request a transcript of your WebChat session once completed. This is sent to the email address you have the option to provide when logging in to the service.\r\n\r\n<strong>Visiting our Offices </strong>\r\n\r\nOur premises are monitored by CCTV so your image will be captured whenever you enter our site boundary. There are signs to show you when you are entering an area monitored by CCTV. CCTV images are held for 30 days and then deleted. In the case of suspected criminal activity CCTV images will be held for longer or shared with the relevant local authority (e.g. the Police).\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Priority Services Register – Helping our vulnerable customers"]\r\n\r\nOur Priority Services Register is a free service for customers who may need additional assistance either in communicating with us or in the event of a water supply interruption/emergency. Priority Services customers include those with physical or mental impairments, medical conditions, the elderly or those with young families. These customers may not be able to easily leave their home to collect bottled water in a water emergency.\r\n\r\nHolding this Register allows us to quickly and efficiently identify those customers who require support in water events, and also allows support to be identified when planning work that may impact the water supply, as well as how we communicate with our customers.\r\n\r\nThe data is processed following individuals themselves, or third parties acting on their behalf (e.g. a family member, a charity, a support worker, a carer etc) signing up for the Register by completing a hard-copy or online form or by calling the Customer Services Team. The individual provides the required information which, as well as that already described, will also include contact details (name, address, email, telephone number). On receiving this information, the relevant Needs Code(s) and/or updates will be made on to the relevant customer account. The Needs Codes are the entries that can be searched to identify the support that is required through reports that we can run when required.\r\n\r\nWe share Priority Services data with the energy sector and other trusted third parties to ensure that the assistance and support required by individuals can also be provided quickly and efficiently by these third parties. The support provided by these third parties may differ from that of Portsmouth Waters support.\r\n\r\nIndividuals can request to be removed from the Register at any time, but we will first review the request and may then discuss this with the individual to make sure it is in their best interest.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Havant Thicket Public Consultation and Project "]\r\n\r\nIf you live close to the location of our proposed new Havant Thicket Reservoir, you\'ll receive communications from us to keep you up to date with the project and/or to inform you of planned works that may require some form of action from yourself (e.g. to move your car to allow surveys to be completed). We may need to seek assistance from mail printing companies to issue these communications to you and if this is required, we will share your name and address. The data will only be shared when necessary and will be deleted within 4 weeks.\r\n\r\nWe have a separate website for the Havant Thicket Reservoir project at <a href="https://havant-thicket-reservoir.uk.engagementhq.com/">https://havant-thicket-reservoir.uk.engagementhq.com/</a><u>.</u> The Privacy Notice on that website details how your data will be used if you decide to register. If you register, and ask a question or provide comments and ask for contact to follow up on this, your contact details will be shared with the relevant consultant to allow a response to be provided.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Customers who fall into arrears or fail to pay their bill"]\r\n\r\nIn respect to a customer’s responsibility for paying their bills, Portsmouth Water has a regulatory requirement to provide a safe, maintained supply of fresh water to your property. In section 5 of our Water Charges Scheme we explain that water charges are payable by the occupier of the premises, or the person who uses the supply, except where the owner of the premises is liable by enactment or by agreement with Portsmouth Water. Our Water Charges Scheme is further supported by the Water Industry Act 1991, which gives Water Companies the powers to charge and recover charges. This is referred to in Section 142 of the Water Industry Act 1991.\r\n\r\nThe information that we hold about customers will be used to recover arrears in line with our regulatory obligations and in doing so we use third party debt collection / management companies and credit reference agencies to assist us, this may include third parties undertaking Court Action on our behalf.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Our Non-Household customers"]\r\n\r\nNon-household customers are non-incorporated businesses whose retail services (e.g. customer services, billing) are provided by a separate water retail company, but whose premises are physically connected to our water network.\r\n\r\nWe provide these customers with a wholesale service. Insofar as limited personal information is collected in relation to non-incorporated businesses, both Portsmouth Water and the relevant water retailer are each separate Controllers of the personal data of the non-household customers in our service areas.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nOur purpose is to use this data to provide a wholesale water service to our non-household customers and their retailers by carrying out activities such as:\r\n<ul>\r\n 	<li>Supplying non-household customers with water in line with our legal and regulatory obligations;</li>\r\n 	<li>Recording and fixing service problems e.g. water pressure issues and burst water pipes;</li>\r\n 	<li>Maintaining our pipes and other assets;</li>\r\n 	<li>Dealing with emergency events;</li>\r\n 	<li>Maintaining, monitoring and reporting drinking water quality;</li>\r\n 	<li>Supporting non-household customers in improving water efficiency;</li>\r\n 	<li>Metering – making appointments, meter fitting and repairing;</li>\r\n 	<li>Collecting, analysing and sharing meter data from smart meter and data loggers to monitor consumption and leakage and enable accurate billing;</li>\r\n 	<li>Making payments – for example Guaranteed Service Standards (GSS);</li>\r\n 	<li>Working with farmers in our area on catchment studies to reduce pollution;</li>\r\n 	<li>Non-household customer communications around street works and incidents;</li>\r\n 	<li>Dealing with claims after service incidents;</li>\r\n 	<li>Managing enquiries and complaints;</li>\r\n 	<li>Assessing allowances and abatements;</li>\r\n 	<li>Carrying out vacant property checks and site visits to check meter and supply details, and;</li>\r\n 	<li>Demonstrating compliance with our legal obligations to our regulators.</li>\r\n</ul>\r\nMore information on the wholesale services we provide to non-households can be found on our website at <a href="http://www.portsmouthwater.co.uk/business/">www.portsmouthwater.co.uk/business/</a>.\r\n\r\n<strong>What type of personal information do we process? </strong>\r\n\r\nThe information processed includes:\r\n<ul>\r\n 	<li>Non-household customer contact and supply address details.</li>\r\n 	<li>Asset and incident information linked to the service that may identify the non-household customer for example, but not limited to, meter serial number, business meter readings, including 15-minute meter readings where data loggers have been fitted and are enabled.</li>\r\n 	<li>Information required to process insurance claims, for example, but not limited to, damage to a property due to flooding from our asset.</li>\r\n 	<li>Information required to produce regulatory reports, for example, reporting number of customer complaints.</li>\r\n</ul>\r\nOur legal basis for processing personal data for these activities is Article 6(1)(e) of the UK GDPR, which allows us to process personal data when this is necessary to perform our public tasks as a regulated business in line with the rules and requirements set out by our regulators, such as Ofwat.\r\n\r\n<strong>Sharing data with third parties </strong>\r\n\r\nTo provide our services in an efficient and effective way, your personal data may be provided to us by your retailer and we\'ll share this with our service providers, for example, sharing Developer details with Retailers when a supply point is created in the market to enable the Retailer to produce bills. We’ll share with the Market Operator Services Limited (MOSL) as required, for example, in registering and de-registering supply points (please see MOSL’s Summary of Agreements for more information <a href="https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file">https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file</a>).\r\n\r\n<strong>How long do we retain this data for? </strong>\r\n\r\nWe have a data retention policy and data will be retained as long as it serves a useful and legitimate purpose, taking into account all legal and regulatory obligations.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Purpose for collecting your personal data"]\r\n\r\nWe will only collect data where we have a clear and legal basis to do so. The table below explains each legal basis we use, with a more detailed description of the purpose alongside it:\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv1.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12123 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv1.png" alt="" width="381" height="265" /></a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv2.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12124 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv2.png" alt="" width="372" height="418" /></a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv3.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12125 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv3.png" alt="" width="371" height="124" /></a>\r\n\r\n&nbsp;\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Who we share personal data with"]\r\n\r\nWe share personal data with multiple parties for legal, regulatory, and operational purposes. Other than where exchange of data is required by law, we have contracts in place with third parties with whom we share data. These contracts detail how personal data should be handled and protected while being processed by any third party. We conduct due diligence checks on third party processors to ensure they comply with their obligations to us.\r\n\r\nWe have legal requirements for sharing data with your Sewerage Provider – this will usually be Southern Water Services Limited however; other companies may be operating in our area of supply and provide your waste water services.\r\n\r\nWe may use carefully selected third parties to help process your data and provide you with excellent customer service. We use software providers for different systems like our billing system and job management system to support us with the large amount of data that we need to manage. We use Computershare to assist us with printing bills and customer communications and to provide you with online customer accounts. We use companies to help us process payments including card payments, payment cards and to process cheques.\r\n\r\nWe share data with external agencies, such as local authorities, Police, Fire and/or Ambulance services, e.g. in the event of an emergency (this may include special category data, such as medical conditions if you have signed up to our Priority Services Register).\r\n\r\nWe use third party organisations to help us provide our services to you and we share data with these parties. We have contracts in place and this means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any other organisation unless they are instructed by us to do so. They will hold it securely and retain it for the period we instruct.\r\n\r\nSome of the third parties with whom we share your data are based outside of the United Kingdom and, in some cases, outside the European Economic Area. In these cases, your data is protected by the special safeguarding measures set out by the data protection legislation i.e.\r\n<ul>\r\n 	<li>our contracts with these third parties incorporate the standard contractual clauses adopted by the European Commission and UK authorities for this purpose; or,</li>\r\n 	<li>the transfer is protected by the recipient’s binding corporate rule arrangements, or;</li>\r\n 	<li>the recipient is in a country whose data protection laws are deemed by UK/EU authorities to provide adequate safeguard for transferred personal data without the need for additional safeguarding measures to be put in place.</li>\r\n</ul>\r\nWe work closely with a number of Contractors, our primary contractor being Cappagh, for mains replacement, pipe repairs and meter options, and these Contractors will have access to customer information relevant to their work. We also use trusted Contractors to make leak repairs at customer properties. If you contact us about a leak in your home and are eligible for a visit, your data will be shared with our Contractors in order for them to provide this function on our behalf.\r\n\r\nWe share data with selected third parties for marketing purposes in circumstances where we have a legitimate interest in promoting their services and where we feel you would benefit from their products or services. In particular, we share data with HomeServe, who may use the information we provide to them to send you dual branded marketing information on our behalf in relation to their Plumbing and Drainage Plus Insurance. You can opt-out of receiving direct marketing at any time by email, phone or in writing. To opt out of HomeServe marketing you can also complete an online form. Please see the Direct Marketing section for more details. From time to time, we require legal advice and may need to share your personal data with our legal advisers, our insurance company or other professional advisors in order to obtain advice or to make a claim. The types of Organisations we share data with are as follows:-\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv4.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12126 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv4.png" alt="" width="601" height="698" /></a> <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv5.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12127 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv5.png" alt="" width="601" height="158" /></a>\r\n\r\nTo comply with our legal and regulatory obligations we provide personal data to the following Authorities:\r\n<ul>\r\n 	<li>Defra</li>\r\n 	<li>Ofwat</li>\r\n 	<li>Drinking Water Inspectorate</li>\r\n 	<li>Environment Agency</li>\r\n 	<li>Public Health England</li>\r\n 	<li>Environmental Health Authorities</li>\r\n 	<li>Institute of Customer Service</li>\r\n 	<li>Consumer Council for Water (CCW)</li>\r\n 	<li>The Water Redress Scheme (WATRS)</li>\r\n 	<li>Market Operator Services Limited (MOSL).</li>\r\n</ul>\r\n<strong>Ofwat surveys (customer service - “C-Mex and D-Mex”) </strong>\r\n\r\nAll household customers and developers who contact us may have their contact information passed to a third-party processor acting on behalf of our water regulator Ofwat for the purposes of regulating customer service in the water industry in England and Wales. You may be contacted by this third party about the service you received from Portsmouth Water and asked to score our performance. Your response is very important as it allows Ofwat to regulate the performance of companies and the service they provide their customers. This is not a marketing call or a call used for market research purposes. As our water regulator we are obliged to share certain details with them, however, if you would rather, we did not do this then please let us know by emailing us at: dataprotection@portsmouthwater.co.uk. For more information, please visit the Ofwat website at <a href="http://www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/">www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/</a>.\r\n\r\n<strong>Our surveys </strong>\r\n\r\nWe use third parties, or our own employees, to help contact our various types of customers to undertake water consumption surveys to inform our water resource management plan or for customer satisfaction or customer engagement processes. These are not marketing calls and your response is very important to us. If you would prefer not to participate you can register yourself as ‘no contact for surveys’ with our customer services team at any time or by emailing us at dataprotection@portsmouthwater.co.uk. Please note this will not stop general communications in relation to your account or water supply. The results of these surveys are not stored on your water account but are instead used by our customer engagement and water resources team to look at improving engagement or planning resources in the area.\r\n\r\nWe may also contact you to undertake a survey after you have been in touch with us so that we can find out how satisfied you were with the service you received. We may contact you after this to see if we can improve our service to you.\r\n\r\n<strong>Direct marketing</strong>\r\n\r\nWe do not use direct marketing to sell our core services, however, we may want to contact you in relation to additional services, such as water efficiency services. We may also want to provide you with marketing information from carefully selected third parties which relate to the services we provide.\r\n\r\nNon-personalised bill inserts will be included with your water bill in relation to WaterAid and HomeServe – to opt out of receiving these bill inserts, please complete the form at <a href="http://www.portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you contact our call centre, we may offer you the opportunity to talk to HomeServe about their Plumbing and Drainage Plus Insurance, unless you already have a policy with them or have indicated the product is not suitable for you. To opt-out of HomeServe marketing, in addition to the options below, you can also complete our online form which can be found under the ‘Cover Through HomeServe’ section at <a href="https://portsmouthwater.co.uk/optout">www.portsmouthwater.co.uk/optout</a>.\r\n\r\nIf you decide to purchase Plumbing and Drainage insurance with HomeServe they will process your data as a Data Controller. To view a copy of HomeServe’s Privacy Policy please visit: <a href="http://www.homeserve.com/uk/about/privacy-policy">www.homeserve.com/uk/about/privacy-policy</a>.\r\n\r\nYou have the right to stop the use of your personal data for direct marketing activities and we must and will comply with your request.\r\n\r\nIf you would like to stop any other direct marketing communications from us:\r\n<ul>\r\n 	<li>Call us on 023 9249 9666 and tell us you no longer wish to receive direct marketing;</li>\r\n 	<li>Email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a>, or;</li>\r\n 	<li>Write to us at – Portsmouth Water, PO Box 8, West Street, Havant PO9 1LG.</li>\r\n</ul>\r\n<strong>Please note:</strong> You may continue to receive communications for a short period after changing your preferences whilst our systems are fully updated. If a third party marketing campaign is in the process of being issued at the time of your opt-out request, it may not be possible to remove your data from that campaign, therefore, you may receive this marketing communication. If this is likely to occur, we will write to you to let you know.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Visiting our website, using our online customer portal ‘MyAccount’ &amp; our Cookie Policy"]\r\n\r\n<strong>If you are an e-billing customer </strong>\r\n\r\nIn the interest of reducing paper and protecting the environment, and for your convenience, you may be an e-billing customer. This means that you can sign in online to see your bills and any outstanding payments and you will receive email or SMS text message notifications when you have a new bill, depending on the preference you select. We do take your email address, water account number, name, telephone number and postal address when you sign up for e-billing. For more information, please see our Terms of Use.\r\n\r\nYour email address or telephone number will be used to contact you about water services that we provide.\r\n\r\n<strong>Using social media to login </strong>\r\n\r\nUsing your social media account (Google or Facebook) to login to ‘MyAccount’ will provide you with a more efficient way for you to access your account by enabling a quicker login. No data from your Portsmouth Water MyAccount is shared with Facebook or Google when logging in using these services. Using a social media login will open a session with either Facebook or Google and therefore once you have finished using MyAccount, you may wish to open a further browser to logout of your social media account, especially if you are using a shared or public computer.\r\n\r\n<strong>Cookies </strong>\r\n\r\nWe use a cookies tool on our website to gain consent for the optional cookies we use. Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool. You can read more about how we use cookies, and how to change your cookies preferences, in our <a href="https://www.portsmouthwater.co.uk/about-us/cookie-policy/">Cookies Policy</a>.\r\n\r\nMost web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at <a href="http://www.allaboutcookies.org">www.allaboutcookies.org</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What are your privacy rights?"]\r\n\r\nYou have certain legal rights in relation to any personal data about you which we hold. These rights are summarised below:\r\n<ul>\r\n 	<li><strong>Right to be informed: </strong>You can ask for details of how we process your personal data, as cover by this Privacy Notice.</li>\r\n 	<li><strong>Right to Access:</strong> You can ask for a copy of the information we hold about you. If possible, you should specify the type of information you’d like to see to ensure that our response meets your expectations. We must be able to verify your identify and your request may not impact the rights and freedoms of other people, e.g. privacy and confidentiality rights of other customers or staff. Other exemptions may apply and this will be dependent on the information and context.</li>\r\n 	<li><strong>Right to Rectification:</strong> You can ask that your personal data be corrected or updated if you believe it is inaccurate or incomplete. This right only applies to your own personal data and when exercising this right, please be as specific as possible.</li>\r\n 	<li><strong>Right to Erasure:</strong> You may, in certain circumstances, be entitled to ask to have your personal data erased (this is also known as the ‘right to be forgotten’). We may not be able to erase your personal data if, for example, we need it to comply with a legal obligation or exercise or defend legal claims.</li>\r\n 	<li><strong>Right to Restriction on Processing:</strong> You can ask us to stop using your personal data, however, in some circumstances this right may not apply, for example, if you have a legal obligation to use the data.</li>\r\n 	<li><strong>Right to Data Portability:</strong> We do not currently carry out any such processing. If we do in the future, you can make a request and this data can be exported from our systems.</li>\r\n 	<li><strong>Right to Object:</strong> You can request that your personal data is not processed for specific purposes such as profiling. This right applies where our processing of your personal data is necessary for us to perform a task in the public interest or for our functions or for our legitimate purposes. You can also object to our processing of your personal data for direct marketing purposes. If you would like to opt out of receiving any marketing communications from us, please contact us using the details within this Notice.</li>\r\n 	<li><strong>Rights Related to Automated Decision-making, including profiling:</strong> You have the right to not be subject to a decision based solely on automated processing of your personal data (i.e. no human intervention), including profiling, where the decision affects your legal status or rights of where the decision has a similarly significant effect, e.g. affecting your financial circumstances or employment opportunities.</li>\r\n</ul>\r\nThe applicability of some of these rights depends on the legal basis of processing of the data concerned. Some of these rights only apply in specific circumstances and we may not need to fully comply with your request in all cases.\r\n\r\nYou may exercise any of these rights free of charge, by contacting us. We may need to check your identity and may need to ask for more information – it’ll help us to help you if you\'re as specific in your request as possible.\r\n\r\nWe’ll comply with your request within one calendar month (from the time we receive your request, or any additional information we asked for) unless:\r\n<ul>\r\n 	<li>It\'s a complex request – in such cases, we’ll respond within the month to inform you of the appropriate response period that will apply to your request (which may be a period of up to three months), or;</li>\r\n 	<li>in exceptional circumstances, we would not be able to carry out your request. In these cases, we\'ll inform you of the reason within one calendar month.</li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Contacting us"]\r\n\r\nIf you would like to request further information about our Privacy Notice, or exercise any of your rights, you can email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a> or write us at:\r\n\r\n<strong>Data Protection Officer\r\n</strong><strong>Portsmouth Water\r\n</strong><strong>PO Box 8\r\n</strong><strong>West Street\r\n</strong><strong>Havant\r\n</strong><strong>PO9 1LG</strong>\r\n\r\nYou can also contact the Information Commissioner\'s Office at <a href="http://ico.org.uk/">http://ico.org.uk/</a> or write to Wycliffe House Water Lane, Wilmslow, Cheshire SK9 5AF or 0303 123 1113 for information, advice or to make a complaint.\r\n\r\nPortsmouth Water tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]\r\n<h3>Website Terms of Use</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Intellectual-Property-Rights-Notice-Website-Terms-Nov-2019.pdf" target="_blank" rel="noopener noreferrer">Download our website Terms of Use here</a>', 'Privacy Notice', '', 'inherit', 'closed', 'closed', '', '2387-revision-v1', '', '', '2023-06-09 09:44:28', '2023-06-09 08:44:28', '', 2387, 'https://www.portsmouthwater.co.uk/?p=13654', 0, 'revision', '', 0); 
