You appear to be doing a relatively good job in supplying water to consumers in this area. You have a poor record for environmental incidents which you do not mention.
To reduce leaks by 15% by 2025 seems to be a bit conservative.The only conclusion you can make from this is that you are more concerned on maintaining profits for your share holders, than provide a world class service. This is an issue with all water companies and has been raised in the national press. However the process you have embarked on in informing the public of your future plans is a positive move.