<h1>Our Promise to You</h1>

<p>Our Developer Customer promise sets out the levels of service developers can expect from Portsmouth Water.
We understand that our performance in dealing with your enquiry will help you meet deadlines and shape your decision with your preferred supplier.
Our promise ensures that by working in partnership with you we can deliver water to your development in a timely and efficient way.</p>
 
<p>You have a choice about who provides your new water supply connection. New water mains and connections can be laid by us, you can appoint a Self-lay Provider, or New Appointee.</p>
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<h2 style="color: #ffffff;">Contact Information</h2>

<p style="color: #ffffff;"><em>Mains Requisitions and Diversions</em></p>

<p style="color: #ffffff;">Developer Services Team<br/>
Email: <a style="color: #ffffff;" href="mailto:new.developments@portsmouthwater.co.uk">new.developments@portsmouthwater.co.uk</a><br/>
Tel: 02392 249 327.</p>

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<p style="color: #ffffff;"><em>New Service Connections</em></p>

<p style="color: #ffffff;">New Services Team<br/>
Email: <a style="color: #ffffff;" href="mailto:new.services@portsmouthwater.co.uk">new.services@portsmouthwater.co.uk</a><br/>
Tel: 023 9244 9088</p>
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<h2>Self-lay Providers (SLPs)</h2><p>Note: Dedicated SLP page in development.</p><p>New water mains and/or new service connections  for your development can be laid by us or you can appoint your own accredited contractor, known as a self-lay provider (SLP). You can complete a self-lay point of connection enquiry by completing <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/05/SELF-LAY-APPLICATION-FORM_FILLABLE.pdf">this form</a>.</p><p>Once your development is complete, we’ll adopt the water network as long as it meets the guidance we provide below.</p><p>To ensure all work is carried out to the required standards, SLPs must be accredited to the Water Industry Registration Scheme (WIRS), run by Lloyd's Register.</p><p>You can find a WIRS accredited self-lay provider, along with information about the scheme, on the <a href="https://www.lr.org/en/utilities/water-industry-registration-scheme-wirs-wirsae/search/">Lloyd's Register website</a>.</p>

<h2 style="color: #ffffff;">Code for Adoption Agreements</h2>
<p style="color: #ffffff;">To arrange water supplies for your site or new property, you can choose the installer that best suits your needs and timescales. This might not be Portsmouth Water. It may be more economical and may suit your building programme for an independent ‘self-lay provider’ (SLP) to install the water mains. In addition it may afford you opportunities to use one SLP to install multiple utilities.</p>

<p style="color: #ffffff;">The SLPs are accredited to the standards necessary for us to adopt the pipework at completion. We supervise their work in the same way that we supervise our own contractors.</p>

<p style="color: #ffffff;">You can find out more below:</p>
<ol style="color:#fff">
 	<li><span style="color: #ffffff;">For delivery options available for new connections infrastructure that Developers and Self-lay Providers, require, or the use of New Appointees. <strong><a style="color: #ffffff;" href="https://www.portsmouthwater.co.uk/developers/new-developments/">Click here</a> </strong></span></li>
 	<li><span style="color: #ffffff;">To view our current procedural guidance, model adoption agreements, or forms required to complete for the construction and adoption of the relevant infrastructure, including application forms.<strong> <a style="color: #ffffff;" href="https://www.portsmouthwater.co.uk/developers/new-developments/">Click here</a></strong></span></li>
 	<li><span style="color: #ffffff;">For details of current levels of service, for Developers and others, that we publicly report against <a style="color: #ffffff;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/DC95A58D-15C7-408F-9601-275916DC8E27.pdf"><strong>Click here</strong></a></span></li>
        <li><span style="color: #ffffff;">For details of all levels of service, and how Portsmouth Water are performing within the water industry, visit the Water UK website: <a style="color: #ffffff;" href="https://developerservices.water.org.uk">https://developerservices.water.org.uk</a></span></li>
 	<li><span style="color: #ffffff;"> For information about our complaints process, including timescales. <strong><a style="color: #ffffff;" href="https://www.portsmouthwater.co.uk/customer-services/customer-complaints/">Click here</a></strong></span><br/>
<span style="color: #ffffff;">For details of our Code for Adoption Agreements redress arrangements <a style="color: #ffffff; font-weight:700;" href="/wp-content/uploads/2018/03/Developer-Services-Redress.pdf">click here</a></span></li>

</ol>
<p style="color: #ffffff;">Contact information for queries:</p>

<p style="color: #ffffff;"><em>Mains Requisitions and Diversions</em></p>

<p style="color: #ffffff;">Developer Services Team<br/>
Email: <a style="color: #ffffff;" href="mailto:new.developments@portsmouthwater.co.uk">new.developments@portsmouthwater.co.uk</a><br/>
Tel: 02392 249 327.</p>

<p style="color: #ffffff;"><em>New Service Connections</em></p>

<p style="color: #ffffff;">New Services Team<br/>
Email: <a style="color: #ffffff;" href="mailto:new.services@portsmouthwater.co.uk">new.services@portsmouthwater.co.uk</a><br/>
Tel: 023 9244 9088</p>
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<h2>What are 'Codes for Adoption'?</h2><p>The Water Act 2014 introduced changes to the Water Industry Act 1991 (WIA91) requiring Ofwat to issue statutory codes for adoption agreements. These are the agreements that developers or self-lay providers (SLPs) enter into when they want an appointed water company to take over responsibility for infrastructure they have constructed. They are the agreements entered into under section 51A WIA91 for water infrastructure.</p><p>The water code documentation was approved by Ofwat in September 2020. The approved set of documents can be found on the Water UK <a href="https://www.water.org.uk/technical-guidance/developers-services/water-asset-adoption/" target="_blank" rel="noopener">website</a>.</p><p>Codes for adoption will go-live from <strong>1 January 2021</strong>.</p><p>In preparation, all water companies are required to publish certain documents. Please find our documentation below.</p><h2>Design and Construction Specification (DCS)</h2><p>Portsmouth Water’s Design and Construction Specification can be found <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/12/PRT-DCS.pdf" target="_blank" rel="noopener">here</a></p><h2>Local Practices</h2><p>The DCS allows Portsmouth Water to introduce a local practice in certain permitted areas where our operational requirements are not adequately covered in the document. Our Local Practices can be found in Section 19 of our DCS</p><h2>Annual Contestability Summary (ACS)</h2><p>Activities in relation to new mains and services are open to competition. This is referred to as “contestable” work. These activities include the majority of work a Developer needs to serve a new development and includes all work to lay and test new mains and services. Water Companies have a responsibility to maintain wholesome water supplies to Customers, some higher risk work may be defined as “non-contestable” and can normally only be carried out by the Water Company itself.</p><p>We will publish our ACS annually and look to evolve the document to enable further contestable activities each year. You can view our Annual Contestability Summary <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/01/PRT-ACS-22.pdf" target="_blank" rel="noopener">here</a>.</p><p>We would welcome any feedback on our ACS and Local Practices by 22 December 2020.</p><h2>Model Water Adoption Agreement (MWAA) and Named Contacts</h2><p>A copy of our Model Water Adoption Agreement can be <a href="/wp-content/uploads/2021/02/PRT_Codes-for-Adoption_Model-Water-Adoption-Agreement.pdf" target="_blank" rel="noopener">found here</a>, and we have published our <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/02/PRT_Codes-for-Adoption_Named-Contacts-003.pdf">Named Contacts</a> document which provides the contact details of key Portsmouth Water personnel to assist you with your self-lay projects.</p><h2>New Appointment and Variations (NAVs)</h2><p>Note: Dedicated NAV page in development.</p><p>Developers can request that a New Appointment and Variation (NAV or ‘new appointee’) supplies water services to their development.</p><p>If you choose to work with a NAV to supply water services, they will adopt, own and maintain your development network. It means as a Developer you can choose who supplies the development site and allows you to choose a NAV to replace us as the incumbent for a specific geographical area. In order to choose a NAV to service your site you must meet the <a href="https://www.ofwat.gov.uk/regulated-companies/markets/nav-market/choosing-a-supplier/">criteria set out by Ofwat</a>.</p><p>NAVs can apply for a site status letter and Point of Connection enquiry report using the application form <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/02/NEW-APPOINTMENTS-AND-VARIATIONS-APPLICATION-FORM-FILLABLE-1.pdf" target="_blank" rel="noopener">here</a> (keep current link) or by registering as a user for our portal by <a href="https://developers.portsmouthwater.co.uk/" target="_blank" rel="noopener">clicking here</a></p>

<h2>Developer Service Standards</h2><p>Following an initiative from the government, the water industry has established a scheme to compare companies performance relating to the delivery of developer services.</p><p><img class="aligncenter size-full wp-image-4048" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/developer.jpg" alt="developer" width="867" height="223" /></p><h2>Developer Scheme of Charges</h2><p>To view our 2022-23 Developer Services Charging Arrangements (valid to 31 March 2023) please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/01/PRT-Developer-Services-Charging-Arrangements-2022-23-FINAL.pdf">click here</a><br />To view our 2022-23 Developer Services Charging Arrangements Board Assurance Statement please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/01/Portsmouth-Water-Developer-Charges-2022-23-Assurance-Statement_FINAL.pdf">click here</a></p><p>To view our 2021-22 Developer Services Charging Arrangements (valid to 31 March 2022) please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/Developer-Services-Charging-Arrangements-2021-22_V1.0.pdf">click here</a><br />To view our 2021-22 Developer Services Charging Arrangements Board Assurance Statement please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/Assurance-Statement-for-Developers-2021-22-29-January-2021.pdf">click here</a></p><p>To view our 2020-21 Developer Services Charging Arrangements (valid to 31 March 2021) please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/03/Developer-Services-Charging-Arrangements-2020-21_V1.2.pdf">click here</a><br />To view our 2020-21 Developer Services Charging Arrangements Board Assurance Statement please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/01/Assurance-Statement-for-Developers-2020-21-31-January-2020.pdf">click here</a></p><p>To view our 2019-20 Developer Services Charging Arrangements (valid to 31 March 2020) please <a href="https://www.portsmouthwater.co.uk/developers/developer-services-charging-arrangements-2019-20-document/" rel="attachment wp-att-7924">click here</a><br />To view our 2019-20 Developer Services Charging Arrangements Board Assurance Statement please <a href="https://www.portsmouthwater.co.uk/developers/assurance-statement-wholesale-9-january-2019-2/" rel="attachment wp-att-7925">click here</a></p><p>To view our 2018-19 Charging Arrangements (valid to 31 March 2019) for Developers please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/06/Developer-Services-Charging-Arrangements-2018-19-V1.1.pdf" target="_blank" rel="noopener">click here</a><br />To view our 2018-19 Letter of Assurance from Portsmouth Water Board re Developer Charges please <a href="/wp-content/uploads/2018/02/Letter-of-Assurance-from-Portsmouth-Water-Board-re-Developer-Charges.pdf" target="_blank" rel="noopener">click here</a></p><p>To view our 2017-18 Scheme of Charges (valid to 31 March 2018) for Developers please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_DEVELOPERS_2017-18.pdf">click here</a><br />To view our 2016-17 Scheme of Charges (valid to 31 March 2017) for Developers please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_DEVELOPERS_2016-17.pdf" target="_blank" rel="noopener">click here</a></p>

