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INSERT INTO `wlcj_posts` VALUES (14255, 1, '2023-09-28 12:43:27', '2023-09-28 11:43:27', '<ul>\r\n 	<li><strong>The Water Lab will bring together experts from across utility and technology industries to bring down bills and improve customer service</strong></li>\r\n 	<li><strong>The partners will aim to develop new models, innovations and technology that can be applied to companies across the utility spectrum</strong></li>\r\n</ul>\r\n[caption id="attachment_14257" align="alignright" width="300"]<img class="size-medium wp-image-14257" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/3-300x169.png" alt="Kraken Technologies presenting to the Portsmouth Board" width="300" height="169" /> Deepak Ravindran, CEO of Kraken Utilities, presenting to the Team at Portsmouth Water[/caption]\r\n\r\nTechnology platform Kraken and Portsmouth Water announce the launch of The Water Lab to improve customer experience across the utilities industry.\r\n\r\nThe Water Lab will bring together customers, water industry experts, regulators, and technology innovators to work together to develop and test new technology and bring the utility industry to a new standard.\r\n\r\nThe founding companies have already worked together to bring the Kraken platform’s best-in-class customer service and efficiency to the water industry for the first time. The Kraken platform already manages almost half of all UK energy accounts on behalf of its licensees. It also manages Portsmouth Water’s 324,000 customers, and will use The Water Lab to share similar benefits with even more utilities.\r\n\r\nConsumer Council for Water (CCW), who represent the voice of water service consumers, has already expressed its support for the initiative.\r\n\r\nCatherine Jones, Head of Customer Engagement at CCW, said:\r\n<blockquote>We’re excited to see what new ideas emerge from the Water Lab that can help people make the link between their water and energy use and also support the one in four households who report that they struggle to pay their water bill. Collaboration is key to improving the water sector for customers, so we’re delighted to see such a broad spectrum of people and organisations involved in the lab.</blockquote>\r\nThe goal of The Water Lab is to find viable initiatives that can be implemented to deliver new benefits for utility customers and promote new ways of working. It will initially focus on four key areas:\r\n<ol>\r\n 	<li><strong>Providing customers with a clearer view of their combined utility costs in the home to make utilities more affordable for all.</strong></li>\r\n 	<li><strong>Delivering a first-class customer experience by finding innovative and technical solutions to current industry challenges.</strong></li>\r\n 	<li><strong>Developing new ways to use technology that will improve efficiencies in the utility industry and bring down bills for all.</strong></li>\r\n 	<li><strong>Finding new ways to reduce water and energy consumption to protect the environment.</strong></li>\r\n</ol>\r\nDeepak Ravindran, CEO of Kraken Utilities, said:\r\n<blockquote>Kraken prides itself on rapid experimentation in how our platform can help utilities give customers better service and bring down their bills. We are excited to launch The Water Lab along with Portsmouth Water, to systematically test ideas and bring innovative propositions for more customers, communities and climate no matter what services they use and who their providers are.</blockquote>\r\nBob Taylor, Chief Executive Officer for Portsmouth Water, said:\r\n<blockquote>“We are excited to launch The Water Lab alongside our trusted partner Kraken Technologies. This is a unique opportunity to bring together the best minds in the industry to find new ways to improve the way we deliver water and energy services. The Water Lab is a critical step in our journey to continuing to deliver our commitment to be a customer-centric company and industry leading organisation”.</blockquote>\r\n<strong>The Water Lab is open to all stakeholders in the utilities industry, including customers, water companies, technology providers, and regulators.</strong>\r\n\r\n<strong>If you are interested in collaborating with The Water Lab, in the first instance, please email waterlab@portsmouthwater.co.uk</strong>', 'Kraken and Portsmouth Water Launch The Water Lab to Innovate the Utilities Industry', '', 'publish', 'closed', 'open', '', 'portsmouth_water_kraken_technologies_the_water_lab', '', '', '2024-02-27 12:30:35', '2024-02-27 12:30:35', '', 0, 'https://www.portsmouthwater.co.uk/?p=14255', 34, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14256, 16, '2023-09-28 12:39:15', '2023-09-28 11:39:15', '<ul>\r\n 	<li><strong>The Water Lab will bring together experts from across utility and technology industries to bring down bills and improve customer service</strong></li>\r\n 	<li><strong>The partners will aim to develop new models, innovations and technology that can be applied to companies across the utility spectrum</strong></li>\r\n</ul>\r\nTechnology platform Kraken and Portsmouth Water announce the launch of The Water Lab to improve customer experience across the utilities industry.\r\n\r\nThe Water Lab will bring together customers, water industry experts, regulators, and technology innovators to work together to develop and test new technology and bring the utility industry to a new standard.\r\n\r\nThe founding companies have already worked together to bring the Kraken platform’s best-in-class customer service and efficiency to the water industry for the first time. The Kraken platform already manages almost half of all UK energy accounts on behalf of its licensees. It also manages Portsmouth Water’s 324,000 customers, and will use The Water Lab to share similar benefits with even more utilities.\r\n\r\nConsumer Council for Water (CCW), who represent the voice of water service consumers, has already expressed its support for the initiative.\r\n\r\nCatherine Jones, Head of Customer Engagement at CCW, said:\r\n<blockquote>We’re excited to see what new ideas emerge from the Water Lab that can help people make the link between their water and energy use and also support the one in four households who report that they struggle to pay their water bill. Collaboration is key to improving the water sector for customers, so we’re delighted to see such a broad spectrum of people and organisations involved in the lab.</blockquote>\r\nThe goal of The Water Lab is to find viable initiatives that can be implemented to deliver new benefits for utility customers and promote new ways of working. It will initially focus on four key areas:\r\n<ol>\r\n 	<li><strong>Providing customers with a clearer view of their combined utility costs in the home to make utilities more affordable for all.</strong></li>\r\n 	<li><strong>Delivering a first-class customer experience by finding innovative and technical solutions to current industry challenges.</strong></li>\r\n 	<li><strong>Developing new ways to use technology that will improve efficiencies in the utility industry and bring down bills for all.</strong></li>\r\n 	<li><strong>Finding new ways to reduce water and energy consumption to protect the environment.</strong></li>\r\n</ol>\r\nDeepak Ravindran, CEO of Kraken Utilities, said:\r\n<blockquote>Kraken prides itself on rapid experimentation in how our platform can help utilities give customers better service and bring down their bills. We are excited to launch The Water Lab along with Portsmouth Water, to systematically test ideas and bring innovative propositions for more customers, communities and climate no matter what services they use and who their providers are.</blockquote>\r\nBob Taylor, Chief Executive Officer for Portsmouth Water, said:\r\n<blockquote>“We are excited to launch The Water Lab alongside our trusted partner Kraken Technologies. This is a unique opportunity to bring together the best minds in the industry to find new ways to improve the way we deliver water and energy services. The Water Lab is a critical step in our journey to continuing to deliver our commitment to be a customer-centric company and industry leading organisation”.</blockquote>\r\n<strong>The Water Lab is open to all stakeholders in the utilities industry, including customers, water companies, technology providers, and regulators.</strong>\r\n\r\n<strong>If you are interested in collaborating with The Water Lab, in the first instance, please email lab@portsmouthwater.co.uk</strong>', 'Kraken and Portsmouth Water Launch The Water Lab to Innovate the Utilities Industry', '', 'inherit', 'closed', 'closed', '', '14255-revision-v1', '', '', '2023-09-28 12:39:15', '2023-09-28 11:39:15', '', 14255, 'https://www.portsmouthwater.co.uk/?p=14256', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (14274, 19, '2023-10-03 11:19:23', '2023-10-03 10:19:23', '', 'Network Administration Advisor', '', 'inherit', 'open', 'closed', '', 'network-administration-advisor-2', '', '', '2023-10-03 11:19:23', '2023-10-03 10:19:23', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/10/Network-Administration-Advisor.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (14276, 16, '2023-10-05 13:33:19', '2023-10-05 12:33:19', '<ul>\r\n 	<li><strong>The Water Lab will bring together experts from across utility and technology industries to bring down bills and improve customer service</strong></li>\r\n 	<li><strong>The partners will aim to develop new models, innovations and technology that can be applied to companies across the utility spectrum</strong></li>\r\n</ul>\r\n[caption id="attachment_14257" align="alignright" width="300"]<img class="size-medium wp-image-14257" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/3-300x169.png" alt="Kraken Technologies presenting to the Portsmouth Board" width="300" height="169" /> Deepak Ravindran, CEO of Kraken Utilities, presenting to the Team at Portsmouth Water[/caption]\r\n\r\nTechnology platform Kraken and Portsmouth Water announce the launch of The Water Lab to improve customer experience across the utilities industry.\r\n\r\nThe Water Lab will bring together customers, water industry experts, regulators, and technology innovators to work together to develop and test new technology and bring the utility industry to a new standard.\r\n\r\nThe founding companies have already worked together to bring the Kraken platform’s best-in-class customer service and efficiency to the water industry for the first time. The Kraken platform already manages almost half of all UK energy accounts on behalf of its licensees. It also manages Portsmouth Water’s 324,000 customers, and will use The Water Lab to share similar benefits with even more utilities.\r\n\r\nConsumer Council for Water (CCW), who represent the voice of water service consumers, has already expressed its support for the initiative.\r\n\r\nCatherine Jones, Head of Customer Engagement at CCW, said:\r\n<blockquote>We’re excited to see what new ideas emerge from the Water Lab that can help people make the link between their water and energy use and also support the one in four households who report that they struggle to pay their water bill. Collaboration is key to improving the water sector for customers, so we’re delighted to see such a broad spectrum of people and organisations involved in the lab.</blockquote>\r\nThe goal of The Water Lab is to find viable initiatives that can be implemented to deliver new benefits for utility customers and promote new ways of working. It will initially focus on four key areas:\r\n<ol>\r\n 	<li><strong>Providing customers with a clearer view of their combined utility costs in the home to make utilities more affordable for all.</strong></li>\r\n 	<li><strong>Delivering a first-class customer experience by finding innovative and technical solutions to current industry challenges.</strong></li>\r\n 	<li><strong>Developing new ways to use technology that will improve efficiencies in the utility industry and bring down bills for all.</strong></li>\r\n 	<li><strong>Finding new ways to reduce water and energy consumption to protect the environment.</strong></li>\r\n</ol>\r\nDeepak Ravindran, CEO of Kraken Utilities, said:\r\n<blockquote>Kraken prides itself on rapid experimentation in how our platform can help utilities give customers better service and bring down their bills. We are excited to launch The Water Lab along with Portsmouth Water, to systematically test ideas and bring innovative propositions for more customers, communities and climate no matter what services they use and who their providers are.</blockquote>\r\nBob Taylor, Chief Executive Officer for Portsmouth Water, said:\r\n<blockquote>“We are excited to launch The Water Lab alongside our trusted partner Kraken Technologies. This is a unique opportunity to bring together the best minds in the industry to find new ways to improve the way we deliver water and energy services. The Water Lab is a critical step in our journey to continuing to deliver our commitment to be a customer-centric company and industry leading organisation”.</blockquote>\r\n<strong>The Water Lab is open to all stakeholders in the utilities industry, including customers, water companies, technology providers, and regulators.</strong>\r\n\r\n<strong>If you are interested in collaborating with The Water Lab, in the first instance, please email waterlab@portsmouthwater.co.uk</strong>', 'Kraken and Portsmouth Water Launch The Water Lab to Innovate the Utilities Industry', '', 'inherit', 'closed', 'closed', '', '14255-revision-v1', '', '', '2023-10-05 13:33:19', '2023-10-05 12:33:19', '', 14255, 'https://www.portsmouthwater.co.uk/?p=14276', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14277, 1, '2023-10-09 10:37:49', '2023-10-09 09:37:49', 'You have recently received a text message from us, providing you with the opportunity to supply your personal email address.\r\n\r\nOn occasion, we may send essential service messages out to customers via email. These messages may include information about large-scale water incidents, about water demand or your bills.\r\n\r\nTherefore to improve our service to customers, we want to provide customers with the opportunity to provide their email address.', 'SMS', '', 'inherit', 'closed', 'closed', '', '14149-revision-v1', '', '', '2023-10-09 10:37:49', '2023-10-09 09:37:49', '', 14149, 'https://www.portsmouthwater.co.uk/?p=14277', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14278, 1, '2023-10-09 10:38:58', '2023-10-09 09:38:58', 'You have recently received a text message from us, providing you with the opportunity to supply your personal email address.\n\nOn occasion, we may send essential service messages out to customers via email. These messages may include information about large-scale water incidents, about water demand or your bills.\n\nTherefore to improve our service to customers, we want to provide customers with the opportunity to provide their email address.', 'SMS', '', 'inherit', 'closed', 'closed', '', '14149-autosave-v1', '', '', '2023-10-09 10:38:58', '2023-10-09 09:38:58', '', 14149, 'https://www.portsmouthwater.co.uk/?p=14278', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14279, 1, '2023-10-09 10:39:05', '2023-10-09 09:39:05', 'You have recently received a text message from us, providing you with the opportunity to supply your personal email address.\r\n\r\nOn occasion, we may send essential service messages out to customers via email. These messages may include information about large-scale water incidents, about water demand or your bills.\r\n\r\nTherefore to improve our service to customers, we want to provide customers with the opportunity to provide their email address.', 'SMS Communication', '', 'inherit', 'closed', 'closed', '', '14149-revision-v1', '', '', '2023-10-09 10:39:05', '2023-10-09 09:39:05', '', 14149, 'https://www.portsmouthwater.co.uk/?p=14279', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (14288, 19, '2023-10-13 10:55:49', '2023-10-13 09:55:49', '', 'Havant Thicket Reservoir Project Accountant', '', 'inherit', 'open', 'closed', '', 'havant-thicket-reservoir-project-accountant', '', '', '2023-10-13 10:55:49', '2023-10-13 09:55:49', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/10/Havant-Thicket-Reservoir-Project-Accountant.pdf', 0, 'attachment', 'application/pdf', 0); 
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INSERT INTO `wlcj_posts` VALUES (14292, 1, '2023-10-13 16:13:38', '2023-10-13 15:13:38', '', 'Draft Wholesale Charges Assurance Letter 2024-25', '', 'inherit', 'open', 'closed', '', 'draft-wholesale-charges-assurance-letter-2024-25', '', '', '2023-10-13 16:13:38', '2023-10-13 15:13:38', '', 3877, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/10/Draft-Wholesale-Charges-Assurance-Letter-2024-25.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (14293, 1, '2023-10-13 16:15:10', '2023-10-13 15:15:10', 'BUSINESSES\r\nline\r\nf-heading\r\n\r\nInformation for Business Customers\r\nh4\r\nicon-lamp\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/payment-break.png" alt="payment-break" />\r\ntop\r\n<a href="#information">#information</a>\r\nhome-icon blue\r\n\r\nContactUs\r\nh4\r\nicon-lamp\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/change-of-name.png" alt="change-of-name" />\r\ntop\r\n<a href="#contact-us">#contact-us</a>\r\nhome-icon\r\n\r\nBusinessCharges\r\nh4\r\nicon-lamp\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/help-paying.png" alt="help-paying" />\r\ntop\r\n<a href="#charges">#charges</a>\r\nhome-icon blue\r\n\r\nOurPerformance\r\nh4\r\nicon-lamp\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/water-quality.png" alt="water-quality" />\r\ntop\r\n<a href="#our-performance">#our-performance</a>\r\nhome-icon\r\n\r\ndefault\r\n\r\nStandpipeHire\r\nh4\r\nicon-lamp\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/saving-water.png" alt="saving-water" />\r\ntop\r\n<a href="#standpipe-hire">#standpipe-hire</a>\r\nhome-icon\r\n\r\nAdditionalServices\r\nh4\r\nicon-lamp\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/meter-reading.png" alt="meter-reading" />\r\ntop\r\n<a href="#additional-services">#additional-services</a>\r\nhome-icon\r\n\r\nAccreditedEntities\r\nh4\r\nicon-lamp\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/priority-services.png" alt="priority services" />\r\ntop\r\n<a href="#accredited-entities">#accredited-entities</a>\r\nhome-icon blue\r\n\r\nRWGAlignment\r\nh4\r\nicon-lamp\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/meter-installation.png" alt="meter-installation" />\r\ntop\r\n<a href="#rwg-alignment">#rwg-alignment</a>\r\nhome-icon\r\n\r\nINFORMATION FOR BUSINESS CUSTOMERS\r\nline\r\nf-heading\r\n\r\nThe Non-Household Water MarketOn 01 April 2017 the non-household water market opened for business meaning eligible premises are no longer restricted to buying their water retail services from their regional water company, instead eligible premises are able to choose who they receive their water retail services from. Retail services include billing, bill payment and non-emergency call handling. The opening of the non-household water market was driven by a Government initiative called Open Water and the purpose is to encourage competition in the water industry as well as non-household customers having access to better and more tailored services.What is a Retailer?Retailers are the primary contact point for non-household customers and hold the main relationship with the non-household customer. Retailers compete with each other to provide the best services and deals for non-household customers.What is a Wholesaler?Portsmouth Water are not a water retail company, they are a Wholesale company only meaning you cannot choose to have your water retail services provided by Portsmouth Water, but Portsmouth Water remains responsible for the water network in our area of supply.Where can I find out more information?More information on the non-household water market along with a list of current water retailers can be found at <a href="https://www.open-water.org.uk/">https://www.open-water.org.uk/</a>.\r\n\r\nBack\r\n<a href="#businesses">#businesses</a>\r\ncenter\r\nleft\r\n\r\nCONTACT US\r\nline\r\nf-heading\r\n\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/slide4-300x169.jpg" alt="" />Our opening hours are Monday – Friday from 08:30 – 16:30.For operational queries please contact our Wholesale Service Desk using the below details:Phone: 02392 449081Email: <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a>For settlement and credit queries please contact our Finance team using the below details:Phone: 02392 499888Email: <a href="mailto:AR.finance@portsmouthwater.co.uk">AR.finance@portsmouthwater.co.uk</a>For any escalations, please contact our Business Markets Manager using the below details:Email: <a href="mailto:sam.dawson@portsmouthwater.co.uk">sam.dawson@portsmouthwater.co.uk</a>Our postal address details are:PO Box 99West StreetHavantHampshirePO9 1LG\r\n\r\nBack\r\n<a href="#businesses">#businesses</a>\r\ncenter\r\nleft\r\n\r\nCHARGES\r\nline\r\nf-heading\r\n\r\nNetwork Access Code: The Company\\\'s Access Code covers details of the access principles and guidance for water supply entrants wishing to utilise the Company\\\'s network for supplying new customers.\r\n\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Network-Access-Code-Version-17-.pdf" target="_blank" rel="noopener">Click here to view</a>\r\n\r\n\r\nPlease email any questions to our Wholesale Service Desk at <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a>\r\n\r\nCompliance Code: The Company also has a Compliance Code produced under Condition R of our Instrument of Appointment for dealing with Potential Licensed Water Suppliers and Inset Appointees.\r\n\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/03/Compliance-Code-March-2021.pdf" target="_blank" rel="noopener">Compliance Code March 2021</a>\r\n\r\nWholesale Scheme of Charges:\r\n<h3>2023-24</h3>\r\nTo view our 2023-24 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/SOC_WHOLESALE_2023-24.pdf">click here</a>\r\n\r\n\r\nTo view the Assurance Statement accompanying the 2023-24 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Final-Wholesale-Charges-Covering-Letter-2023-24-FINAL.pdf">click here</a>\r\n\r\n\r\nTo view our draft Wholesale Charges and accompanying assurance statement for 2023/24 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/Portsmouth-Water-Draft-Wholesale-Charges-Covering-Letter-2023-24-FINAL.pdf" target="_blank" rel="noopener">click here</a>\r\n\r\n\r\nTo view our letter to Ofwat outlining early information on bill increases please click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/12/PRT-Early-Information-about-Bill-Increases-Final.pdf" target="_blank" rel="noopener">here</a>\r\n\r\n\r\nTo view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2023-24_FINAL.docx">click here</a>\r\n\r\n\r\nTo calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/NAV-Tariff-Workings-2023-24-Website.xlsx">click here</a>\r\n<h3>2022-23</h3>\r\nTo view our 2022-23 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/01/SOC_WHOLESALE_2022-23.pdf" target="_blank" rel="noopener">click here</a>\r\n\r\n\r\nTo view the Assurance Statement accompanying the 2022-23 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/01/Portsmouth-Water-Final-Wholesale-Charges-Assurance-Letter-2022-23.pdf">click here</a>\r\n\r\n\r\nTo view our Statement of any significant changes to Charges 2022-23 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Statement-of-any-significant-changes-to-2022.docx" target="_blank" rel="noopener">click here</a>\r\n\r\n\r\nTo view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2022-23_FINAL.pdf">click here</a>\r\n\r\n\r\nTo calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/NAV-Tariff-Workings-2022-23-FINAL.xlsx">click here</a>\r\n<h3>2021-22</h3>\r\nTo view our 2021-22 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/SOC_WHOLESALE_2021-22-1.pdf">click here</a>\r\n\r\n\r\nTo view the Assurance Statement accompanying the 2021-22 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/Assurance-Statement-Wholesale-13-January-2021.pdf">click here</a>\r\n\r\n\r\nTo view our Statement of any significant changes to Charges 2021-22 <a href="/wp-content/uploads/2021/01/Statement-of-any-significant-changes-to-2022.pdf" target="_blank" rel="noopener">click here</a>.\r\n\r\n\r\nTo view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2021-22.pdf">click here</a>\r\n\r\n\r\nTo calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/NAV-Bulk-Supply-Price-2021-22.xlsx">click here</a>\r\n<h3>2020-21</h3>\r\nTo view our revised 2020-2021 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2020/03/SOC_WHOLESALE_2020-21_REVISED-MARCH-2020.pdf" target="_blank" rel="noopener">click here</a>\r\n\r\n\r\nTo view the revised Assurance Statement accompanying the 2020-21 Wholesale Scheme of Charges <a href="/wp-content/uploads/2020/03/Assurance-Statement-Wholesale-20-March-2020.pdf" target="_blank" rel="noopener">click here</a>\r\n\r\nTo view our Statement explaining why we have revised our Wholesale Charges Scheme for 2020/21 please <a href="/wp-content/uploads/2020/03/PW-Statement-Charges-for-2020.pdf" target="_blank" rel="noopener">click here</a>\r\n\r\n\r\nTo view our Bulk Supply Charges for NAVs please <a href="/wp-content/uploads/2020/04/Potsmouth-Water-Bulk-Supply-Charges-for-NAVs-2020-21.docx">click here</a>\r\n\r\n\r\nTo calculate a Bulk Supply Charge for any potential NAV site, please <a href="/wp-content/uploads/2020/05/NAV-Bulk-Supply-Price-2020-21.xlsx">click here</a>\r\n<h3>2019-20</h3>\r\nTo view our 2019-2020 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2019/01/SOC_WHOLESALE_2019-20.pdf" target="_blank" rel="noopener">click here</a>\r\n\r\n\r\nTo view the Assurance Statement accompanying the 2019-20 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/news/publications/access-code/assurance-statement-wholesale-9-january-2019-3/">click here</a>\r\n\r\n\r\nTo view our Bulk Charges for NAV’s please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/07/Bulk-Charges-for-NAVs.pdf">click here</a>\r\n<h3>2018-19</h3>\r\nTo view our 2018-2019 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/SOC_WHOLESALE_2018-19.pdf" target="_blank" rel="noopener">click here</a>\r\n\r\n\r\nTo view the Assurance Statement accompanying the 2018-19 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/Assurance-Statement-for-Wholesale-Charges-2018-19-9-January-2018.pdf">click here</a>\r\n<h3>2017-18</h3>\r\nTo view our 2017-2018 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_WHOLESALE_2017-181.pdf">click here</a>\r\n\r\n\r\n\r\n\r\nTo view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2017/18 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Final-Wholesale-Charges-SOC-2017_18-published-13-January-2017.xlsx">click here</a>\r\n\r\n\r\nTo view the Assurance Statement accompanying the 2017-18 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Assurance-Statement-13-January-2017.pdf" target="_blank" rel="noopener">click here</a>\r\n<h3>2016-17</h3>\r\nTo view our 2016-2017 Wholesale Scheme of Charges please<a href="/wp-content/uploads/2016/04/SOC_WHOLESALE_2016-17.pdf" target="_blank" rel="noopener"> click here</a>\r\n\r\n\r\n\r\n\r\nTo view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2016/17 <a href="/wp-content/uploads/2015/02/PRT-wholesale-charges-2016-17-Ofwat-template.xlsx" target="_blank" rel="noopener">click here</a>\r\n<h3>2015-16</h3>\r\nTo view our 2015-2016 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2015/02/17F65957-7004-4E0B-9ED1-88223FE57D2A2.pdf" target="_blank" rel="noopener"> click here</a>\r\n\r\n\r\nTo view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2015/16 <a href="/wp-content/uploads/2015/02/BBCFB5CC-93CE-4F7E-8225-B340C8319D861.xls" target="_blank" rel="noopener"> click here</a>\r\n\r\n\r\n\r\n\r\n\r\n\r\nInvoicing Timetable:\r\n<h2>Non-Household Retailer Invoicing timetable and payment due dates</h2>\r\nIn accordance with the requirements of the Wholesale-Retail Code Business Terms we have set out the invoicing timetable for Primary and Non-Primary charges.\r\n<h2>Primary Charges</h2>\r\nThe timetable for Primary Charges is set out in the attached spreadsheet.  This has been split into two sections covering the Pre-Pay and Post-Pay options for ease of reference.  Other useful information including payment due dates has also been included. It should be noted that those lines shaded in grey with the identifier “E” are based on estimated dates which fall outside the published MOSL settlement timetable.  These are indicative only and will be updated as when the confirmed timetable is published.\r\n\r\n\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/02/Settlement-Calendar-Published-for-2022-2023-PRE-POST-.xlsx">Invoicing timetable Primary Charges April 2022 onwards</a>\r\n\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/Settlement-Calendar-Published-for-2021-2022.xlsx">Invoicing timetable Primary Charges April 2021 onwards</a>\r\n\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/02/Settlement-Calendar-Published-for-2020-2021.xlsx">Invoicing timetable Primary Charges April 2020 onwards</a>\r\n\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/02/Settlement-Calendar-published-for-19-20-final.xlsm">Invoicing timetable Primary Charges April 2019 onwards</a>\r\n\r\n\r\n<a href="/wp-content/uploads/2018/02/Settlement-Calendar-2018-to-publish-has-been-formatted.xlsm" target="_blank" rel="noopener">Invoicing timetable Primary Charges April 2018 onwards</a>\r\n<h2>Non-Primary Charges</h2>\r\nInvoices for Non-Primary Charges (as defined in our published Scheme of Charges) will be raised once the related works have been completed and approved and in any case not later than 10 business days after the end of the month in which such works have been completed and approved.  Payment terms, as specified by the Business Terms will fall to the later of; 30 days after the end of the month to which the invoice relates; and 15 days after the invoice is received by the Contracting Retailer.\r\n\r\naccordion\r\n\r\nBack\r\n<a href="#businesses">#businesses</a>\r\ncenter\r\nleft\r\n\r\nOUR PERFORMANCE\r\nline\r\nf-heading\r\n\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/slide1-1-300x169.jpg" alt="" />Market Operator Services Limited, (MOSL), monitor trading parties performance in key areas in line with the Market Performance Framework. Key areas for performance monitoring include; providing timely meter reading, processing switching requests and promptly investigating any supply/network queries.MOSL split the performance standards in to two main areas:Market Performance Standards (MPS) are designed to ensure market data is entered in to MOSL’s central system in a timely fashion.Operational Performance Standards (OPS) are designed to ensure operational service requests between trading parties are resolved in a timely fashion.Trading parties MPS and OPS performance can be viewed here; <a href="https://mosl.co.uk/market-insight/market-performance/trading-party-performance" target="_blank" rel="noopener">https://mosl.co.uk/market-insight/market-performance/trading-party-performance</a>.Retailers also score Wholesalers on the service Wholesalers are providing to them through the R-MeX survey, and the results of the R-MeX survey can be viewed here; <a href="https://mosl.co.uk/chart/chartitems/rmex-dashboard" target="_blank" rel="noopener">https://mosl.co.uk/chart/chartitems/rmex-dashboard</a>\r\n\r\nBack\r\n<a href="#businesses">#businesses</a>\r\ncenter\r\nleft\r\n\r\nACCREDITED ENTITIES\r\nline\r\nf-heading\r\n\r\nPortsmouth Water recognises the Water Industry Registration Scheme – Accredited Entity (WIRSAE) and will allow accredited entities, under this scheme, to carry out the following defined activities on behalf of a Retailer:Temporary Disconnection and Re-Connection Non-Household Premises up to and including 40mm sized supplyTemporary Disconnection and Re-Connection Non-Household Premises over 40mm sized supplyDetails of the Lloyds Register WIRSAE Scheme, including the Generic Code of Practice, can be found here <a href="https://www.lr.org/en-gb/utilities/wirs-wirsae/wirs-accreditation/" target="_blank" rel="noopener">https://www.lr.org/en-gb/utilities/wirs-wirsae/wirs-accreditation/</a> .Details of Portsmouth Water’s Addendum to the WIRSAE Generic Code of Practice can be found <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/PRT-WIRSAE-CofP-Addendum.pdf">here</a>.\r\n\r\nBack\r\n<a href="#businesses">#businesses</a>\r\ncenter\r\nleft\r\n\r\nSTANDPIPE HIRE\r\nline\r\nf-heading\r\n\r\n<a href="https://www.aquamcorp.co.uk/services-technologies/water-services/licensed-standpipe-equipment"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/02/Aquam-Logo.jpg" alt="" /></a>\r\n<h2>Our standpipe hire process has changed…</h2>\r\nFrom Saturday 1 February 2020 our contract partner Aquam Water Services Ltd has taken all standpipe hires and manages the end to end process. You can contact them via the below details:Address5 Fairway Business CentreAirport Service RoadPortsmouthPO3 5NUTelephone023 9269 5515E-mail<a href="mailto:portsmouthwater@aquamcorp.co.uk">portsmouthwater@aquamcorp.co.uk</a>\r\n<h2>Operating hydrants when attaching a standpipe</h2>\r\nClean out the hydrant pit of any debrisSpray the hydrant and standpipe with approved chlorine based spray solutionDo not apply any bending or sideways load to the standpipeOperate the spindle at arms lengthAlways open and close the hydrant in a slow and controlled mannerFlush the hydrant to clear the connection pointDo not cross thread the outletVisually inspect the standpipe to confirm it is fitted correctDo not stand directly over the hydrantIf any hydrant fails in operation, please report to Water Services immediately\r\n\r\nBack\r\n<a href="#businesses">#businesses</a>\r\ncenter\r\nleft\r\n\r\nADDITIONAL SERVICES\r\nline\r\nf-heading\r\n<h4><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/water-meter.png" alt="" />Meter reading services</h4>\r\nPortsmouth Water can provide a meter reading service to retailers operating in our area of supply. To find out more, please contact our Wholesale Service Desk by email; <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a>\r\n\r\nBack\r\n<a href="#businesses">#businesses</a>\r\ncenter\r\nleft\r\n\r\nRWG ALIGNMENT\r\nline\r\nf-heading\r\n<h4>Alignment to RWG Good Practice Guidance</h4>\r\nThe Retailer Wholesaler Group (RWG) is a MOSL trading party led group that covers operational terms and is made up from Retailers, Wholesalers, MOSL, CCW and Ofwat. The aim of the group is to promote and share good practice to improve customer service in the market.The RWG have produced a number of ‘Good Practice Guides’. Further details of these Guides can be found on MOSL’s website <a href="https://www.mosl.co.uk/groups/rwg#scroll-good-practice-guides" target="_blank" rel="noopener">here</a>.Please see the table below illustrating our current alignment to each good practice guide.[table id=20 /]We review our policies each year and will always ask for feedback from Retailers when making any changes.If you would like to discuss our policies or suggest any improvements, please contact our Wholesale Services team at <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">wholesaleservicedesk@portsmouthwater.co.uk</a>\r\n\r\nBack\r\n<a href="#businesses">#businesses</a>\r\ncenter\r\nleft', 'Businesses', '', 'inherit', 'closed', 'closed', '', '3877-revision-v1', '', '', '2023-10-13 16:15:10', '2023-10-13 15:15:10', '', 3877, 'https://www.portsmouthwater.co.uk/?p=14293', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (14301, 16, '2023-10-18 12:07:00', '2023-10-18 11:07:00', '<h4>By making small changes, you can save water, save money and protect local water supplies.</h4>\r\nIf we all use less water, that will help make sure there’s enough for everyone, both now and in the future.\r\n\r\nAround a third of gas and electricity used in a typical home goes on heating water for washing, cooking and cleaning. So, by having a shorter shower, for example, you’ll be saving water, energy and money. A shorter shower means less water, less gas or electricity to heat water, lower utility bills AND it’s better for the planet! And remember, if you’re on a water meter, by using less water, you’ll save money on your water AND wastewater bills.\r\n\r\n<a href="https://www.getwaterfit.co.uk/#?utm_source=portsmouthwater&amp;utm_medium=getwaterfit&amp;utm_campaign=savewater&amp;utm_content=registration" target="_blank" rel="noopener"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/08/8918_Web_Assets_front_page_freebies.png" alt="" /></a>\r\ncenter\r\n<a href="https://www.getwaterfit.co.uk/#?utm_source=portsmouthwater&amp;utm_medium=getwaterfit&amp;utm_campaign=savewater&amp;utm_content=registration" target="_blank" rel="noopener">https://www.getwaterfit.co.uk/#?utm_source=portsmouthwater&utm_medium=getwaterfit&utm_campaign=savewater&utm_content=registration</a>\r\ndisable\r\nGet Water Fit\r\n\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/08/8918_Web_Assets_front_page_saving_garden.png" alt="Water Saving in the Garden" />\r\ncenter\r\n<a href="/environment/saving-water/garden/">/environment/saving-water/garden/</a>\r\ndisable\r\nWater Saving in the Garden\r\n\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/08/8918_Web_Assets_front_page_saving_home.png" alt="Water Saving in the Home" />\r\ncenter\r\n<a href="/environment/saving-water/home/">/environment/saving-water/home/</a>\r\ndisable\r\nWater Saving in the Garden\r\n\r\ndefault\r\n\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/08/8918_Web_Assets_front_page_water_meter.png" alt="Water Meter" />\r\ncenter\r\n<a href="/customer-services/domestic-water-meters/">/customer-services/domestic-water-meters/</a>\r\ndisable\r\nWater Saving in the Garden', 'Water Saving Tips', '', 'inherit', 'closed', 'closed', '', '12510-revision-v1', '', '', '2023-10-18 12:07:00', '2023-10-18 11:07:00', '', 12510, 'https://www.portsmouthwater.co.uk/?p=14301', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (14312, 1, '2023-10-30 14:33:02', '2023-10-30 14:33:02', '', 'Water Resources Planning Tables 2024', '', 'inherit', 'open', 'closed', '', 'portsmouth-water-wrmp24tables_v7', '', '', '2023-10-30 14:33:37', '2023-10-30 14:33:37', '', 2995, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/10/Portsmouth-Water-WRMP24Tables_v7.xlsx', 0, 'attachment', 'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet', 0); 
INSERT INTO `wlcj_posts` VALUES (14313, 1, '2023-10-30 14:34:13', '2023-10-30 14:34:13', '<h3>Please expand the sections below to read more about each subject</h3>\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="Revised Draft Water Resources Management Plan 2024 and Statement of Response"]\r\n\r\nWe published our draft Water Resources Management Plan in November 2022 for a consultation, which closed on February 20, 2023. The draft plan set out how we intend to secure reliable, healthy drinking water supplies for the next 50 years.\r\n\r\nWe have now produced our statement of response, which sets out how we have considered and acted upon the comments received from customers and stakeholders. The response can be found by clicking on the links below:\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/08/Portsmouth-Water-dWRMP24-Statement-of-Response.pdf" target="_blank" rel="noopener">Statement of Response</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/08/Portsmouth-Water-dWRMP24-Statement-of-Response-Appendix-C.pdf" target="_blank" rel="noopener">Statement of Response Appendix C</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/08/Portsmouth-Water-dWRMP24-Statement-of-Response-Appendix-D.pdf" target="_blank" rel="noopener">Statement of Response Appendix D</a></li>\r\n</ul>\r\nOur statement of response is supported by our Revised Draft Water Resources Management Plan 2024 and appendices. These can be found by clicking on the links below:\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/Portsmouth-Water-WRMP24-rdWRMP24-August-2023.pdf" target="_blank" rel="noopener">Revised Draft Water Resources Management Plan main document</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/1B-rdWRMP24-Appendix-1B-DWSP-assessment.pdf" target="_blank" rel="noopener">Appendix 1B - DWSP assessment</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/1C-rdWRMP24-Appendix-1C-Southern-Water-Portsmouth-Water-Common-Understanding.pdf" target="_blank" rel="noopener">Appendix 1C Southern Water &amp; Portsmouth Water Common Understanding</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/Appendix-1D-Portsmouth-Water-rdWRMP24-SEA.pdf" target="_blank" rel="noopener">Appendix 1D Strategic Environmental Assessment </a> (and <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/Portsmouth-Water-rdWRMP24-SEA-NT-Summary.pdf" target="_blank" rel="noopener">summary</a>)</li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/1E-rdWRMP24-Appendix-1E-Problem-Characterisation.pdf" target="_blank" rel="noopener">Appendix 1E Problem Characterisation</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/1H-rdWRMP24-Appendix-1H-2022-Drought.pdf" target="_blank" rel="noopener">Appendix 1H- 2022 Drought</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/3A-rdWRMP24-Appendix-3A-Pre-consultation-letter.pdf" target="_blank" rel="noopener">Appendix 3A Pre-consultation letter</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/3B-rdWRMP24-Appendix-3B-Pre-consultation-meeting-dates-and-agendas.pdf" target="_blank" rel="noopener">Appendix 3B Pre-consultation meeting dates and agendas</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/3C-rdWRMP24-Appendix-3C-Customer-Priorities.pdf" target="_blank" rel="noopener">Appendix 3C- Customer Priorities</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4A-rdWRMP24-Appendix-4A-Baseline-Demand-Forecast-.pdf" target="_blank" rel="noopener">Appendix 4A Baseline Demand Forecast</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4B-rdWRMP24-Appendix-4B-Portsmouth-Water-Non-Household-Demand-Forecast.pdf" target="_blank" rel="noopener">Appendix 4B- Portsmouth Water Non-Household Demand Forecast</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4Ca-rdWRMP24-Appendix-4Ca-Propulation-and-Properties-method.pdf" target="_blank" rel="noopener">Appendix 4Ca Propulation and Properties method</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4Cb-rdWRMP24-Appendix-4Cb-Population-and-Properties-Update.pdf" target="_blank" rel="noopener">Appendix 4Cb Population and Properties Update</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4D-rdWRMP24-Appendix-4D-Portsmouth-Water-Non-Household-Demand-Forecast-Update-.pdf" target="_blank" rel="noopener">Appendix 4D Portsmouth Water Non-Household Demand Forecast Update</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5Aa-rdWRMP24-Appendix-5Aa-WRSE-outage-method-statement.pdf" target="_blank" rel="noopener">Appendix 5Aa - WRSE outage method statement</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5Ab-rdWRMP24-Appendix-5A-Outage.pdf" target="_blank" rel="noopener">Appendix 5A Outage</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5C-rdWRMP24-Appendix-5C-WRSE-Deployable-Output-Method.pdf" target="_blank" rel="noopener">Appendix 5C- WRSE Deployable Output Method</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5B-rdWRMP24-Appendix-5B-Investigating-and-Achieving-Sustainable-Abstraction-.pdf" target="_blank" rel="noopener">Appendix 5B- Investigating and Achieving Sustainable Abstraction</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5D-rdWRMP24-Appendix-5D-WRSE-method-Stochastic-Climate-Datasets.pdf" target="_blank" rel="noopener">Appendix 5D WRSE method Stochastic Climate Datasets</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5E-rdWRMP24-5E-Regional-Simulation-Model-Scoping-Report.pdf" target="_blank" rel="noopener">Appendix 5E Regional Simulation Model Scoping Report</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/6Aa-rdWRMP24-Appendix-6Aa-Allowing-for-uncertainty.pdf" target="_blank" rel="noopener">Appendix 6Aa Allowing for uncertainty</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/6Ab-rdWRMP-Appendix-6Ab-Headroom-Calculations.pdf" target="_blank" rel="noopener">Appendix 6Ab - Headroom Calculations</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7A-rdWRMP24-Appendix-7A-Options.pdf" target="_blank" rel="noopener">Appendix 7A - Options</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7C-rdWRMP24-Appendix-7C-WRSE-Defra-Demand-Saving-Profile-Technical-Note-Gov-led-intervention.pdf" target="_blank" rel="noopener">Appendix 7C WRSE Defra Demand Saving Profile Technical Note (Gov led intervention)</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7E-rdWRMP24-Appendix-7E-Carbon-.pdf" target="_blank" rel="noopener">Appendix 7E- Carbon</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7F-rdWRMP24-7F-Hampshire-Water-Transfer-and-Water-Recycling-Project-Consultation-Response-Appendix-.pdf" target="_blank" rel="noopener">Appendix 7F Hampshire Water Transfer and Water Recycling Project Consultation Response Appendix</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7G-rdWRMP24-Appendix-7G-WRSE-Options-Appraisal-Summary-Report.pdf" target="_blank" rel="noopener">Appendix 7G- WRSE Options Appraisal Summary Report</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/8A-rdWRMP24-Appendix-8A-Investment-Programme-Development-and-Assessment.pdf" target="_blank" rel="noopener">Appendix 8A Investment Programme Development and Assessment</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/8B-rdWRMP24-Appendix-8B-Method-Statement-Best-Value-Plan.pdf" target="_blank" rel="noopener">Appendix 8B- Method Statement Best Value Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/9A-rdWRMP24-Appendix-9A-Sensitivity-Testing.pdf" target="_blank" rel="noopener">Appendix 9A Sensitivity Testing</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/10A-rdWRMP24-Appendix-10A-Monitoring-Plan.pdf" target="_blank" rel="noopener">Appendix 10A- Monitoring Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/10B-rdWRMP24-Appendix-10B-Water-Efficiency-Strategy.pdf" target="_blank" rel="noopener">Appendix 10B- Water Efficiency Strategy</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/10C-rdWRMP24-Appendix-10C-Leakage-Strategy.pdf" target="_blank" rel="noopener">Appendix 10C Leakage Strategy</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/11A-rdWRMP24-11A-Technical-Assurance-Report.pdf" target="_blank" rel="noopener">Appendix 11A- Technical Assurance Report</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/11B-rdWRMP24-Appendix-11B-Steering-Group-Terms-of-Reference-.pdf" target="_blank" rel="noopener">Appendix 11B Steering Group Terms of Reference</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/10/Portsmouth-Water-WRMP24Tables_v7.xlsx">Water Resources Planning Tables 2024</a></li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Water Resources Management Plan 2024"]\r\n\r\nWe published our draft Water Resources Management Plan in November 2022 for a consultation, which closed on February 20, 2023. The draft plan set out how we intend to secure reliable, healthy drinking water supplies for the next 50 years.\r\n\r\nYou can read our summary and technical documents below. We’re grateful for all the feedback we received. We’re reviewing this and we’ll publish a summary and any changes to our plan later this year.\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/12/Interactive-Document_FINAL.pdf" target="_blank" rel="noopener">Water Resources Management Plan Summary document (online viewing)</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PW-WRMP-Summary-Document_FINAL-3.pdf" target="_blank" rel="noopener">Water Resources Management Plan Summary document (printable)</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PW-WRMP24-Full_submission-version_FINAL.pdf" target="_blank" rel="noopener">Water Resources Management Plan main document</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-1B-DWSP-assessment_to-publish.pdf" target="_blank" rel="noopener">Appendix 1B Drinking Water Safety Plan Assessment</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-Water-dWRMP-SEA-Report-v3.1.pdf" target="_blank" rel="noopener">Appendix 1D Strategic Environmental Assessment</a> (and <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-WRMP24-SEA-NTS-v1.1.pdf" target="_blank" rel="noopener">summary</a>)</li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-1E-Problem-Characterisation_to-publish.pdf" target="_blank" rel="noopener">Appendix 1E Problem Characterisation</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3A-Pre-consultation_to-publish.pdf" target="_blank" rel="noopener">Appendix 3A Pre-consultation</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3B-Pre-consultation-meetings_to-publish.pdf" target="_blank" rel="noopener">Appendix 3B Pre-consultation Meetings</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3C-customer-insight_to-publish.pdf" target="_blank" rel="noopener">Appendix 3C Customer Insight</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-4A-Baseline-Demand_to-publish.pdf" target="_blank" rel="noopener">Appendix 4A Baseline Demand</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-5A-Outage_to-publish.pdf" target="_blank" rel="noopener">Appendix 5A Outage</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-6A-Headroom_to-publish.pdf" target="_blank" rel="noopener">Appendix 6A Headroom</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-7A-Options_to-publish.pdf" target="_blank" rel="noopener">Appendix 7A Options</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-7C_Gov-Led-savings_to-publish.pdf" target="_blank" rel="noopener">Appendix 7C Government-led Savings</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-9A_Sensitivity-tests_to-publish.pdf" target="_blank" rel="noopener">Appendix 9A Sensitivity Tests</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-11A-Assurance_to-publish-1.pdf" target="_blank" rel="noopener">Appendix 11A Assurance</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-11B-Steering-Group-ToR_to-publish.pdf" target="_blank" rel="noopener">Appendix 11B Steering Group Terms of Reference</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-Water-WRMP24Tables_v5.xlsx" target="_blank" rel="noopener">WRMP Tables</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-dWRMP24-Compliance-Statement.pdf" target="_blank" rel="noopener">Compliance Statement</a></li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Drought Plan 2022"]\r\n\r\n<strong>On 1 April 2022 Defra confirmed we can now publish our Final Drought Plan 2022.</strong>\r\n\r\nLegislation requires water companies to prepare and maintain a Drought Plan. Our Drought Plan is an operational plan that sets out the measures that we will take so that we are able to continue to maintain supplies of wholesome water to our customers with as little recourse as possible to Drought Orders and/or Drought Permits. The purpose of a Drought Plan is to set out the timely actions that a water company will take to ensure continuity of supply whilst at the same time continuing to protect the environment.\r\n\r\nTo view a copy of the Final Drought Plan 2022 please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/Final-Drought-Plan-2022.pdf">click here</a>.\r\n\r\nTo view a copy of the appendices please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Final-DP-appendices.zip">click here</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Drought Plan 2021"]\r\n<p style="background: white; vertical-align: baseline; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">We updated our Drought Plan and published a draft for consultation from June to August 2021. We’ve now reviewed the responses and published a Statement of Response which sets out the feedback and shows how we’ve updated our plans as a result.</span></p>\r\n<p style="background: white; vertical-align: baseline; box-sizing: inherit; -webkit-font-smoothing: antialiased; font-variant-caps: normal; font-stretch: inherit; line-height: inherit; caret-color: #424242; orphans: auto; text-align: start; widows: auto; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; word-spacing: 0px; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">The Statement of Response and consultation documents are available below:</span></p>\r\n\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/1.-Statement-of-Response-2021.pdf" target="_blank" rel="noopener noreferrer">Statement of Response</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/2.-Statement-of-Response-Appendices-2021.pdf" target="_blank" rel="noopener noreferrer">Statement of Response appendices</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/3.-Revised-Draft-Drought-Plan-2021.pdf" target="_blank" rel="noopener noreferrer">Revised Draft Drought Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/4.-Revised-Appendix-C-Testing-our-triggers.pdf" target="_blank" rel="noopener noreferrer">Revised Appendix C: Testing our triggers</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/5.-Revised-Appendix-E-TUB-and-NEUB-Additional-Information.pdf" target="_blank" rel="noopener noreferrer">Revised Appendix E: Temporary Use Ban and Non-Essential Use Bans – additional information</a></li>\r\n</ul>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/PW-Drought-Plan-Final.pdf" target="_blank" rel="noopener noreferrer">To view a copy of the Draft Drought plan 2021 please click here</a>.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/PW-Drought-Plan-2021.zip" target="_blank" rel="noopener noreferrer">To view a copy of the appendices please click here (.zip file)</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Revised Water Resources Management Plan 2019 (December 2022)"]\r\n\r\nOur Final WRMP19 shows how we will secure resilient water supplies to our customers for the next 25 years by considering how much water we have available today, how much we need to supply in the future and then what investment options are required to make up any difference.\r\n\r\nOur previous Annual Review of the WRMP19, highlighted that in 2019-20 we had over performed in certain areas (leakage), but underperformed in others (PCC and the delivery of proposed groundwater schemes in 2019). We have therefore revised our WRMP19 so that we fully understand what our performance has meant in terms of our supply-demand balance for a range of scenarios all the way up to a 1in 200 year drought event. This is necessary in order to investigate whether there would be a security of supply risk to our customers during any of these drought events, and to the water we transfer to Southern during more extreme droughts.\r\n\r\nThe updated supply-demand balances demonstrate that we are no longer meeting our target headroom in a 1 in 200 year drought event, for the reasons highlighted in our previous Annual Review. This means there is an increased risk of us needing to implement severe demand restrictions in an extreme drought.\r\n\r\nWe have been working with the Environment Agency in the development of this Revised WRMP19, and will continue to do so as we progress through AMP7. This will include reviewing the most up-to-date data and knowledge that emerges during the development of the Water Resources in the South East (WRSE) regional plan and our WRMP24.\r\n\r\nIf you would like to know more about our Revised WRMP19, please contact us via <a href="mailto:Water.Resources@portsmouthwater.co.uk">Water.Resources@portsmouthwater.co.uk</a>\r\n<h2>Documents</h2>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Portsmouth-Water_rWRMP19_Dec_2022.pdf">Portsmouth Water Revised WRMP19 report</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Revised-WRMP-Tables-–-1-in-200-year.zip">Revised WRMP Tables - 1 in 200 year</a>\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Water Resources Management Plan 2019"]\r\n<div style="background-color: #bad6e8; padding: 8px 0;">\r\n<h2 style="text-align: center;">Your Water and Its Future</h2>\r\n</div>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Thank you for helping us plan to ensure we can secure your drinking water for the next 25 years</h3>\r\nEvery five years we update our water resources management plan which looks at how we’ll keep your taps running while striking that delicate balance between protecting the environment and keeping bills affordable.\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Final-Water-Resources-Management-Plan-2019.pdf">Download the Final Water Resources Management Plan</a></p>\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/05/WRMP_2020_FINAL.pdf">Download the Summary of the Final Water Resources Management Plan</a></p>\r\n\r\n</div>\r\n<strong>On 4 November 2019 Defra confirmed we can now publish our Water Resources Management Plan, which says how we will secure your drinking water for the next 25 years.</strong>\r\n\r\nAll water companies prepare Water Resources Management Plans (WRMPs) which show how they will secure resilient water supplies for their customers for the next 25 years. We consider how much water we have available today, how much we need to supply in the future and then develop options to make up any difference.\r\n\r\nThese plans are updated every five years to make sure they always reflect the latest information, innovation and customer views.\r\n\r\nIn preparing our plan we held conversations with customers and stakeholders over the last two years about your water supplies and what’s important to you and these have been taken into account in this plan.\r\n\r\nWe also have a Customer Challenge Group which has reviewed our work to engage with you and making sure your views are incorporated into all our future plans.\r\n\r\nHere’s a quick summary of this plan:\r\n<ul>\r\n 	<li>This plan caters for growth and is part of a solution to supply other areas of the South East where there’s less water</li>\r\n 	<li>We will do this by building a new reservoir at Havant Thicket – to store water, create a nature reserve and provide community facilities</li>\r\n 	<li>We’re planning for more extreme droughts than we’ve known before – so we’re ready for climate change</li>\r\n 	<li>We want to save water by reducing leaks by 20% over the next five years</li>\r\n 	<li>We want to involve you in saving water with water meters, water-saving products and community campaigns</li>\r\n 	<li>We have an ambitious target of reducing our domestic use to 100 litres per day by 2040.</li>\r\n</ul>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Please take time to read our plan on how we’ll secure resilient water supplies in West Sussex and Hampshire.</h3>\r\n</div>\r\nIn March 2018 we consulted on our Draft Water Resources Management Plan.\r\n\r\nAll your responses were shared with the Department for Environment, Food and Rural Affairs (Defra) and were considered by us when we develop this final Water Resources Management Plan.\r\n\r\nWe also produced our statement of response in which we have taken into account all the comments we have received from customers and stakeholders.\r\n\r\nAll of the detail of our <a href="/news/publications/water-resources-planning/your-water-and-its-future/">Draft Water Resources Management</a> can be found here.\r\n\r\nWe now publish our Final Water Resources Management Plan for the period 2020 – 2045.\r\n<div style="background-color: #f7f7f7; padding: 12px;">\r\n<h3>WRMP Documents</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Final-Water-Resources-Management-Plan-2019.pdf">Final WRMP</a>\r\n\r\nAppendices\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/FinalWRMP2019-Tables.zip">WRMP Tables</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Portsmouth-Water-WRMP-SEA-PAS_FINAL.pdf">Strategic Environmental Assessment</a>\r\n<h3>Market Information</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Market-Information-PRT-Avg-Oct-2019.xlsx">Average demand (December 2019) </a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Market-Information-PRT-Peak-Oct-2019.xlsx">Peak demand (December 2019)</a>\r\n\r\n<a href="/wp-content/uploads/2018/04/Company_Area_Boundary.zip">Shape files of Company boundaries</a>\r\n<h3>Bid Assessment Criteria</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Portsmouth-Water-Bid-Assessment-Criteria-December-2019.docx">Portsmouth Water Bid Assessment Criteria (December 2019)</a>\r\n\r\n</div>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Water Resources Management Plan 2018"]\r\n\r\n[button title="CLICK HERE" link="/news/publications/water-resources-planning/your-water-and-its-future/" target="" align="" icon="" icon_position="" color="theme" font_color="" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Annual Review of Water Resources"]\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/07/Portsmouth-Water-WRMP-Annual-Review_June-2023.pdf">To view a copy of the Annual Review for 2023, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Portsmouth-Water-WRMP-Annual-Review-June-2022_updated-Dec-2022.pdf">To view a copy of the Annual Review for 2022 (updated Dec 2022), please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Portsmouth-Water-WRMP-Annual-Review-June-2022.pdf">To view a copy of the Annual Review for 2022, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Portsmouth-Water-WRMP-Annual-Review-June-2021.pdf">To view a copy of the Annual Review for 2021, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/Portsmouth-Water-WRMP-Annual-Review-June-2020.pdf">To view a copy of the Annual Review for 2020, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/WRMP-Annual-Review-June-2019.pdf">To view a copy of the Annual Review for 2019, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/07/WRMP-Annual-Review-June-2018.pdf">To view a copy of the Annual Review for 2018, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/WRMP-Annual-Review-June-2017.pdf">To view a copy of the Annual Review for 2017, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/WRMP-Annual-Review-June-2016.pdf">To view a copy of the Annual Review for 2016, please click here</a>\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Water Resources Planning', '', 'inherit', 'closed', 'closed', '', '2995-revision-v1', '', '', '2023-10-30 14:34:13', '2023-10-30 14:34:13', '', 2995, 'https://www.portsmouthwater.co.uk/?p=14313', 0, 'revision', '', 0); 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INSERT INTO `wlcj_posts` VALUES (14324, 22, '2023-11-02 10:12:12', '2023-11-02 10:12:12', '', 'Group Financial Controller', '', 'inherit', 'open', 'closed', '', 'group-financial-controller', '', '', '2023-11-02 10:12:12', '2023-11-02 10:12:12', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Group-Financial-Controller.pdf', 0, 'attachment', 'application/pdf', 0); 
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INSERT INTO `wlcj_posts` VALUES (14330, 22, '2023-11-06 09:01:55', '2023-11-06 09:01:55', '', 'Group Financial Controller', '', 'inherit', 'open', 'closed', '', 'group-financial-controller-2', '', '', '2023-11-06 09:01:55', '2023-11-06 09:01:55', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Group-Financial-Controller-1.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (14333, 22, '2023-11-09 17:56:22', '2023-11-09 17:56:22', '', 'Smart Deployment Lead Nov 2023', '', 'inherit', 'open', 'closed', '', 'smart-deployment-lead-nov-2023', '', '', '2023-11-09 17:56:22', '2023-11-09 17:56:22', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Smart-Deployment-Lead-Nov-2023.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (14335, 22, '2023-11-10 09:09:41', '2023-11-10 09:09:41', '', 'Investments Quantity Surveyor Nov 23', '', 'inherit', 'open', 'closed', '', 'investments-quantity-surveyor-nov-23', '', '', '2023-11-10 09:09:41', '2023-11-10 09:09:41', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Investments-Quantity-Surveyor-Nov-23.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (14337, 22, '2023-11-10 09:43:15', '2023-11-10 09:43:15', '', 'Network Field Resources Supervisor Nov 2023', '', 'inherit', 'open', 'closed', '', 'network-field-resources-supervisor-nov-2023', '', '', '2023-11-10 09:43:15', '2023-11-10 09:43:15', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Network-Field-Resources-Supervisor-Nov-2023.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (14340, 2, '2023-11-15 10:00:31', '2023-11-15 10:00:31', '<a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/"><img class="aligncenter wp-image-14344 size-large" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Plan-on-a-page-–-Illustration-–-with-text-1024x617.png" alt="Portsmouth Water Business Plan 2025 - 2030" width="1024" height="617" /></a>\r\n<h4 style="text-align: left;">Portsmouth Water are hosting an online event on Monday 20 November 2023, from 6:00 PM to 8:00 PM to answer customer questions about its future business plan.</h4>\r\n<p style="text-align: left;">During the event, Portsmouth Water representatives will present key points within our company\'s business plan for 2025 to 2030 and answer questions from attendees. Customers are encouraged to ask questions about any aspect of the plan.</p>\r\n<p style="text-align: left;">The event will be overseen by an independent chair appointed by the water industry regulator Ofwat. Customers unable to attend the event online can submit questions in advance to the Consumer Council for Water (CCW), who will raise them on their behalf.</p>\r\n<p style="text-align: left;">Questions should be submitted in advance to <a href="mailto:yourwateryoursay@ccwater.org.uk">yourwateryoursay@ccwater.org.uk</a>, stating clearly:</p>\r\n\r\n<ul style="text-align: left;">\r\n 	<li style="text-align: left;">Which company your question is for</li>\r\n 	<li style="text-align: left;">Whether you are unable to attend and would like CCW to ask your question or you are attending but would prefer CCW to ask your question.</li>\r\n</ul>\r\n<p style="text-align: left;">Questions won’t be shared with the company in advance of the meeting.</p>\r\n[one_second]\r\n\r\n[caption id="attachment_14346" align="aligncenter" width="181"]<img class="size-full wp-image-14346" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Picture2.jpg" alt="Bob Taylor, CEO Portsmouth Water" width="181" height="264" /> Bob Taylor, CEO Portsmouth Water[/caption]\r\n\r\n[/one_second]\r\n<p style="text-align: center;">[one_second]</p>\r\n<strong>Bob Taylor, CEO of Portsmouth Water said:</strong>\r\n\r\n“Over the last year, we’ve been putting together a detailed business plan for 2025 to 2030. The ‘Your water, your say’ session next week will give you the opportunity to ask questions about our plan.\r\nWe pride ourselves on being a community-focused company, the views and ideas of our customers are vitally important as we shape our future plans. We believe it’s crucial to offer all of our customers the chance to ask us questions about our proposals and be able to answer these.\r\nIt’s a great opportunity to find out more about Portsmouth Water, and we’re excited to see as many of our customers there as possible.”\r\n<p style="text-align: center;">[/one_second]</p>\r\n&nbsp;\r\n<p style="text-align: left;">Individuals who are unable to join online can visit a public venue to take part in the event. This request will need to be highlighted when registering interest in the event via the link below.</p>\r\n<p style="text-align: left;"><strong>Customers are being asking to <a href="https://www.portsmouthwater.co.uk/haveyoursay/">register for the event online</a>.</strong></p>\r\n<p style="text-align: left;">[button title="Register for Your water, your say" link="https://www.portsmouthwater.co.uk/haveyoursay/" target="_blank" align="center" icon="" icon_position="" color="" font_color="#1C3E52" size="2" full_width="" class="" download="" rel=""]</p>\r\n<p style="text-align: left;">Contact Portsmouth Water with any questions or concerns by calling 023 9249 9888 or emailing <a href="mailto:head.office@portsmouthwater.co.uk">head.office@portsmouthwater.co.uk</a></p>', 'Put Your Questions to Portsmouth Water at Online Event', '', 'publish', 'closed', 'open', '', 'your-water-your-say-portsmouth-water-nov23', '', '', '2024-02-27 12:30:34', '2024-02-27 12:30:34', '', 0, 'https://www.portsmouthwater.co.uk/?p=14340', 33, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14342, 16, '2023-11-15 10:00:58', '2023-11-15 10:00:58', '[caption id="attachment_13930" align="aligncenter" width="1000"]<img class="wp-image-13930 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/07/rewilding.jpg" alt="Some of the agricultural land set to be re-wilded" width="1000" height="750" /> Some of the agricultural land set to be re-wilded[/caption]\r\n\r\nPortsmouth Water will “re-wild” 80-hectares of local farmland – the equivalent of around 112 football pitches - in partnership with an environmental trust, as part of its Havant Thicket Reservoir project.\r\n\r\nThe water company has entered into an agreement with the Pig Shed Trust, a charitable trust with an excellent track record of environmental improvements, to turn agricultural areas of South Holt Farm into a sanctuary for wildlife. The land is around two kilometres north east of the reservoir site.\r\n\r\nThe Pig Shed Trust will work with Portsmouth Water over the next 80 years to “re-wild” the farm by developing woodland, wood pasture and grassland habitats. The trust works on the principle of using natural processes where possible, which will result in a resilient range of habitats with a lower carbon footprint when compared with other methods of tree planting.\r\n\r\nThese works are part of Portsmouth Water’s much larger commitment to plant and improve over 200 hectares of woodland and wood pasture locally, including planting more than 6,000 trees on the edge of the reservoir site, restoring streams and carrying out extensive improvements to established woodland in nearby Southleigh Forest and Havant Thicket.\r\n\r\n<em>Harvey Jones, Chair and Trustee of the Pig Shed Trust, said:</em>\r\n\r\n“The Pig Shed Trust will be managing South Holt as a sanctuary for wildlife. We use natural processes where possible and human intervention where necessary with the aim of providing wild creatures with somewhere to live and something to eat. Our primary focus is on invertebrates, particularly butterflies. In our experience, if the insects are flourishing, then the plants and other animals are also doing well. Our partnership with Portsmouth Water will\r\nprovide a secure, long-term future for our project at South Holt. This ensures that the landscape will have the necessary time to develop into the most diverse habitat possible.”\r\n\r\n<em>Liz Brown, Environmental Manager for Havant Thicket Reservoir, said:</em>\r\n\r\n“It’s a real privilege to work on a project that takes its commitment to restoring and enhancing the local environment so seriously. Whilst unfortunately there is unavoidable loss of woodland from site, we have designed a package of bespoke habitat enhancements that goes above and beyond the requirements of our planning application to ensure we deliver a significant environmental net gain for the area.\r\n\r\n“This 80-hectare rewilding project will be running for 80 years and will involve restoring an area of agricultural land to woodland, wood pasture and grassland. We are delighted to be partnering with the Pig Shed Trust, which has an excellent track record of creating tangible, measurable improvements in the natural environment.\r\n\r\n“Rather than planting trees, we are taking an innovative approach and will be letting the woodland grow naturally. This is likely to ensure a much better success rate, with a far higher percentage of trees surviving and thriving. We’ll be monitoring the site very closely as the rewilding project progresses and look forward to sharing updates.”\r\n\r\nHavant Thicket Reservoir is first and foremost an environmentally-led project that will protect two world-renowned chalk rivers in Hampshire, by providing a new, sustainable source of water.\r\n\r\nFor more information about the Havant Thicket Reservoir project, please visit <a href="https://havantthicket-reservoir.uk.engagementhq.com/">https://havantthicket-reservoir.uk.engagementhq.com/</a>\r\n\r\nContact Portsmouth Water with any questions or concerns by calling 023 9249 9888 or emailing <a href="mailto:head.office@portsmouthwater.co.uk">head.office@portsmouthwater.co.uk</a>\r\n\r\n[gallery columns="2" link="none" size="large" ids="13931,13932"]', 'Portsmouth Water set to “rewild” 80 hectares as part of Havant Thicket Reservoir project', '', 'inherit', 'closed', 'closed', '', '14340-revision-v1', '', '', '2023-11-15 10:00:58', '2023-11-15 10:00:58', '', 14340, 'https://www.portsmouthwater.co.uk/?p=14342', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14343, 16, '2023-11-15 10:26:14', '2023-11-15 10:26:14', '<a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/"><img class="aligncenter wp-image-14344 size-large" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Plan-on-a-page-–-Illustration-–-with-text-1024x617.png" alt="Portsmouth Water Business Plan 2025 - 2030" width="1024" height="617" /></a>\n<h4 style="text-align: left;">Portsmouth Water are hosting an online event on Monday 20 November 2023, from 6:00 PM to 8:00 PM to answer customer questions about its future business plan.</h4>\n<p style="text-align: left;">During the event, Portsmouth Water representatives will present key points within our company\'s business plan for 2025 to 2030 and answer questions from attendees. Customers are encouraged to ask questions about any aspect of the plan.</p>\n<p style="text-align: left;">The event will be overseen by an independent chair appointed by the water industry regulator Ofwat. Customers unable to attend the event online can submit questions in advance to the Consumer Council for Water (CCW), who will raise them on their behalf.</p>\n<p style="text-align: left;">Questions should be submitted in advance to <a href="mailto:yourwateryoursay@ccwater.org.uk">yourwateryoursay@ccwater.org.uk</a>, stating clearly:</p>\n\n<ul style="text-align: left;">\n 	<li style="text-align: left;">Which company your question is for</li>\n 	<li style="text-align: left;">Whether you are unable to attend and would like CCW to ask your question or you are attending but would prefer CCW to ask your question.</li>\n</ul>\n<p style="text-align: left;">Questions won’t be shared with the company in advance of the meeting.</p>\n[one_second]\n\n[caption id="attachment_14346" align="aligncenter" width="181"]<img class="size-full wp-image-14346" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Picture2.jpg" alt="Bob Taylor, CEO Portsmouth Water" width="181" height="264" /> Bob Taylor, CEO Portsmouth Water[/caption]\n\n[/one_second]\n<p style="text-align: center;">[one_second]</p>\n<strong>Bob Taylor, CEO of Portsmouth Water said:</strong>\n\n“Over the last year, we’ve been putting together a detailed business plan for 2025 to 2030. The ‘Your water, your say’ session next week will give you the opportunity to ask questions about our plan.\nWe pride ourselves on being a community-focused company, the views and ideas of our customers are vitally important as we shape our future plans. We believe it’s crucial to offer all of our customers the chance to ask us questions about our proposals and be able to answer these.\nIt’s a great opportunity to find out more about Portsmouth Water, and we’re excited to see as many of our customers there as possible.”\n<p style="text-align: center;">[/one_second]</p>\n&nbsp;\n<p style="text-align: left;">Individuals who are unable to join online can visit a public venue to take part in the event. This request will need to be highlighted when registering interest in the event via the link below.</p>\n<p style="text-align: left;"><strong>Customers are being asking to <a href="https://www.portsmouthwater.co.uk/haveyoursay/">register for the event online</a>.</strong></p>\n<p style="text-align: left;">[button title="Register for Your water, your say" link="https://www.portsmouthwater.co.uk/haveyoursay/" target="_blank" align="center" icon="" icon_position="" color="" font_color="#1C3E52" size="2" full_width="" class="" download="" rel=""]</p>\n<p style="text-align: left;">Contact Portsmouth Water with any questions or concerns by calling 023 9249 9888 or emailing <a href="mailto:head.office@portsmouthwater.co.uk">head.office@portsmouthwater.co.uk</a></p>', 'Put Your Questions to Portsmouth Water at Online Event', '', 'inherit', 'closed', 'closed', '', '14340-autosave-v1', '', '', '2023-11-15 10:26:14', '2023-11-15 10:26:14', '', 14340, 'https://www.portsmouthwater.co.uk/?p=14343', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14344, 16, '2023-11-15 10:02:15', '2023-11-15 10:02:15', '', 'PR24 Plan on a page – Illustration', '', 'inherit', 'open', 'closed', '', 'plan-on-a-page-illustration-with-text', '', '', '2023-11-15 10:08:31', '2023-11-15 10:08:31', '', 14340, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Plan-on-a-page-–-Illustration-–-with-text.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (14345, 16, '2023-11-15 10:15:20', '2023-11-15 10:15:20', '<a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/"><img class="aligncenter wp-image-14344 size-large" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Plan-on-a-page-–-Illustration-–-with-text-1024x617.png" alt="Portsmouth Water Business Plan 2025 - 2030" width="1024" height="617" /></a>\r\n<h4 style="text-align: center;">Portsmouth Water are hosting an online event on Monday 20 November 2023, from 6:00 PM to 8:00 PM to answer customer questions about its future business plan.</h4>\r\n<p style="text-align: center;">During the event, Portsmouth Water representatives will present key points within the company\'s business plan for 2025 to 2030 and answer questions from attendees. Customers are encouraged to ask questions about any aspect of the plan.</p>\r\n<p style="text-align: center;">The event will be overseen by an independent chair appointed by the water industry regulator Ofwat. Customers unable to attend the event online can submit questions in advance to the Consumer Council for Water (CCW), who will raise them on their behalf.</p>\r\n<p style="text-align: center;">Questions should be submitted in advance to yourwateryoursay@ccwater.org.uk, stating clearly:</p>\r\n\r\n<ul>\r\n 	<li style="text-align: left;">Which company your question is for</li>\r\n 	<li style="text-align: left;">Whether you are unable to attend and would like CCW to ask your question or you are attending but would prefer CCW to ask your question.</li>\r\n</ul>\r\n<p style="text-align: center;">Questions won’t be shared with the company in advance of the meeting.\r\n\r\n[one_second]Insert your content here[/one_second]</p>\r\n<p style="text-align: center;">Individuals who are unable to join online can visit a public venue to take part in the event. This request will need to be highlighted when registering interest in the event via the link.\r\nCustomers are being asking to register for the event online at: portsmouthwater.co.uk/haveyoursay/ where a summary of the Business Plan 2025 - 2030 is also available as a PDF.</p>\r\n<p style="text-align: center;">Contact Portsmouth Water with any questions or concerns by calling 023 9249 9888 or emailing <a href="mailto:head.office@portsmouthwater.co.uk">head.office@portsmouthwater.co.uk</a></p>', 'Put Your Questions to Portsmouth Water at Online Event', '', 'inherit', 'closed', 'closed', '', '14340-revision-v1', '', '', '2023-11-15 10:15:20', '2023-11-15 10:15:20', '', 14340, 'https://www.portsmouthwater.co.uk/?p=14345', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14346, 16, '2023-11-15 10:16:36', '2023-11-15 10:16:36', 'Bob Taylor, CEO Portsmouth Water', 'Bob Taylor, CEO Portsmouth Water', 'Bob Taylor, CEO Portsmouth Water', 'inherit', 'open', 'closed', '', 'picture2-3', '', '', '2023-11-15 10:17:12', '2023-11-15 10:17:12', '', 14340, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Picture2.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (14347, 16, '2023-11-15 10:17:42', '2023-11-15 10:17:42', '<a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/"><img class="aligncenter wp-image-14344 size-large" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Plan-on-a-page-–-Illustration-–-with-text-1024x617.png" alt="Portsmouth Water Business Plan 2025 - 2030" width="1024" height="617" /></a>\r\n<h4 style="text-align: center;">Portsmouth Water are hosting an online event on Monday 20 November 2023, from 6:00 PM to 8:00 PM to answer customer questions about its future business plan.</h4>\r\n<p style="text-align: center;">During the event, Portsmouth Water representatives will present key points within the company\'s business plan for 2025 to 2030 and answer questions from attendees. Customers are encouraged to ask questions about any aspect of the plan.</p>\r\n<p style="text-align: center;">The event will be overseen by an independent chair appointed by the water industry regulator Ofwat. Customers unable to attend the event online can submit questions in advance to the Consumer Council for Water (CCW), who will raise them on their behalf.</p>\r\n<p style="text-align: center;">Questions should be submitted in advance to yourwateryoursay@ccwater.org.uk, stating clearly:</p>\r\n\r\n<ul>\r\n 	<li style="text-align: left;">Which company your question is for</li>\r\n 	<li style="text-align: left;">Whether you are unable to attend and would like CCW to ask your question or you are attending but would prefer CCW to ask your question.</li>\r\n</ul>\r\n<p style="text-align: center;">Questions won’t be shared with the company in advance of the meeting.</p>\r\n[one_second]\r\n\r\n[caption id="attachment_14346" align="aligncenter" width="181"]<img class="size-full wp-image-14346" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Picture2.jpg" alt="Bob Taylor, CEO Portsmouth Water" width="181" height="264" /> Bob Taylor, CEO Portsmouth Water[/caption]\r\n\r\n[/one_second]\r\n<p style="text-align: center;">Individuals who are unable to join online can visit a public venue to take part in the event. This request will need to be highlighted when registering interest in the event via the link.\r\nCustomers are being asking to register for the event online at: portsmouthwater.co.uk/haveyoursay/ where a summary of the Business Plan 2025 - 2030 is also available as a PDF.</p>\r\n<p style="text-align: center;">Contact Portsmouth Water with any questions or concerns by calling 023 9249 9888 or emailing <a href="mailto:head.office@portsmouthwater.co.uk">head.office@portsmouthwater.co.uk</a></p>', 'Put Your Questions to Portsmouth Water at Online Event', '', 'inherit', 'closed', 'closed', '', '14340-revision-v1', '', '', '2023-11-15 10:17:42', '2023-11-15 10:17:42', '', 14340, 'https://www.portsmouthwater.co.uk/?p=14347', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14348, 16, '2023-11-15 10:19:13', '2023-11-15 10:19:13', '<a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/"><img class="aligncenter wp-image-14344 size-large" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Plan-on-a-page-–-Illustration-–-with-text-1024x617.png" alt="Portsmouth Water Business Plan 2025 - 2030" width="1024" height="617" /></a>\r\n<h4 style="text-align: center;">Portsmouth Water are hosting an online event on Monday 20 November 2023, from 6:00 PM to 8:00 PM to answer customer questions about its future business plan.</h4>\r\n<p style="text-align: center;">During the event, Portsmouth Water representatives will present key points within the company\'s business plan for 2025 to 2030 and answer questions from attendees. Customers are encouraged to ask questions about any aspect of the plan.</p>\r\n<p style="text-align: center;">The event will be overseen by an independent chair appointed by the water industry regulator Ofwat. Customers unable to attend the event online can submit questions in advance to the Consumer Council for Water (CCW), who will raise them on their behalf.</p>\r\n<p style="text-align: center;">Questions should be submitted in advance to yourwateryoursay@ccwater.org.uk, stating clearly:</p>\r\n\r\n<ul>\r\n 	<li style="text-align: left;">Which company your question is for</li>\r\n 	<li style="text-align: left;">Whether you are unable to attend and would like CCW to ask your question or you are attending but would prefer CCW to ask your question.</li>\r\n</ul>\r\n<p style="text-align: center;">Questions won’t be shared with the company in advance of the meeting.</p>\r\n[one_second]\r\n\r\n[caption id="attachment_14346" align="aligncenter" width="181"]<img class="size-full wp-image-14346" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Picture2.jpg" alt="Bob Taylor, CEO Portsmouth Water" width="181" height="264" /> Bob Taylor, CEO Portsmouth Water[/caption]\r\n\r\n[/one_second]\r\n<p style="text-align: center;">[one_second]</p>\r\n<strong>Bob Taylor, CEO of Portsmouth Water said:</strong>\r\n\r\n“Over the last year, we’ve been putting together a detailed business plan for 2025 to 2030. The ‘Your water, your say’ session next week will give you the opportunity to ask questions about our plan.\r\nWe pride ourselves on being a community-focused company, the views and ideas of our customers are vitally important as we shape our future plans. We believe it’s crucial to offer all of our customers the chance to ask us questions about our proposals and be able to answer these.\r\nIt’s a great opportunity to find out more about Portsmouth Water, and we’re excited to see as many of our customers there as possible.”\r\n<p style="text-align: center;">[/one_second]</p>\r\n<p style="text-align: center;">Individuals who are unable to join online can visit a public venue to take part in the event. This request will need to be highlighted when registering interest in the event via the link.\r\nCustomers are being asking to register for the event online at: portsmouthwater.co.uk/haveyoursay/ where a summary of the Business Plan 2025 - 2030 is also available as a PDF.</p>\r\n<p style="text-align: center;">Contact Portsmouth Water with any questions or concerns by calling 023 9249 9888 or emailing <a href="mailto:head.office@portsmouthwater.co.uk">head.office@portsmouthwater.co.uk</a></p>', 'Put Your Questions to Portsmouth Water at Online Event', '', 'inherit', 'closed', 'closed', '', '14340-revision-v1', '', '', '2023-11-15 10:19:13', '2023-11-15 10:19:13', '', 14340, 'https://www.portsmouthwater.co.uk/?p=14348', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14349, 16, '2023-11-15 10:21:41', '2023-11-15 10:21:41', '<a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/"><img class="aligncenter wp-image-14344 size-large" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Plan-on-a-page-–-Illustration-–-with-text-1024x617.png" alt="Portsmouth Water Business Plan 2025 - 2030" width="1024" height="617" /></a>\r\n<h4 style="text-align: center;">Portsmouth Water are hosting an online event on Monday 20 November 2023, from 6:00 PM to 8:00 PM to answer customer questions about its future business plan.</h4>\r\n<p style="text-align: center;">During the event, Portsmouth Water representatives will present key points within the company\'s business plan for 2025 to 2030 and answer questions from attendees. Customers are encouraged to ask questions about any aspect of the plan.</p>\r\n<p style="text-align: center;">The event will be overseen by an independent chair appointed by the water industry regulator Ofwat. Customers unable to attend the event online can submit questions in advance to the Consumer Council for Water (CCW), who will raise them on their behalf.</p>\r\n<p style="text-align: center;">Questions should be submitted in advance to <a href="mailto:yourwateryoursay@ccwater.org.uk">yourwateryoursay@ccwater.org.uk</a>, stating clearly:</p>\r\n\r\n<ul>\r\n 	<li style="text-align: left;">Which company your question is for</li>\r\n 	<li style="text-align: left;">Whether you are unable to attend and would like CCW to ask your question or you are attending but would prefer CCW to ask your question.</li>\r\n</ul>\r\n<p style="text-align: center;">Questions won’t be shared with the company in advance of the meeting.</p>\r\n[one_second]\r\n\r\n[caption id="attachment_14346" align="aligncenter" width="181"]<img class="size-full wp-image-14346" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Picture2.jpg" alt="Bob Taylor, CEO Portsmouth Water" width="181" height="264" /> Bob Taylor, CEO Portsmouth Water[/caption]\r\n\r\n[/one_second]\r\n<p style="text-align: center;">[one_second]</p>\r\n<strong>Bob Taylor, CEO of Portsmouth Water said:</strong>\r\n\r\n“Over the last year, we’ve been putting together a detailed business plan for 2025 to 2030. The ‘Your water, your say’ session next week will give you the opportunity to ask questions about our plan.\r\nWe pride ourselves on being a community-focused company, the views and ideas of our customers are vitally important as we shape our future plans. We believe it’s crucial to offer all of our customers the chance to ask us questions about our proposals and be able to answer these.\r\nIt’s a great opportunity to find out more about Portsmouth Water, and we’re excited to see as many of our customers there as possible.”\r\n<p style="text-align: center;">[/one_second]</p>\r\n&nbsp;\r\n<p style="text-align: center;">Individuals who are unable to join online can visit a public venue to take part in the event. This request will need to be highlighted when registering interest in the event via the link.\r\nCustomers are being asking to register for the event online.</p>\r\n[button title="Button" link="https://www.portsmouthwater.co.uk/haveyoursay/" target="_blank" align="center" icon="" icon_position="" color="" font_color="" size="2" full_width="" class="" download="" rel=""]\r\n<p style="text-align: center;">Contact Portsmouth Water with any questions or concerns by calling 023 9249 9888 or emailing <a href="mailto:head.office@portsmouthwater.co.uk">head.office@portsmouthwater.co.uk</a></p>', 'Put Your Questions to Portsmouth Water at Online Event', '', 'inherit', 'closed', 'closed', '', '14340-revision-v1', '', '', '2023-11-15 10:21:41', '2023-11-15 10:21:41', '', 14340, 'https://www.portsmouthwater.co.uk/?p=14349', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14350, 16, '2023-11-15 10:23:09', '2023-11-15 10:23:09', '<a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/"><img class="aligncenter wp-image-14344 size-large" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Plan-on-a-page-–-Illustration-–-with-text-1024x617.png" alt="Portsmouth Water Business Plan 2025 - 2030" width="1024" height="617" /></a>\r\n<h4 style="text-align: center;">Portsmouth Water are hosting an online event on Monday 20 November 2023, from 6:00 PM to 8:00 PM to answer customer questions about its future business plan.</h4>\r\n<p style="text-align: center;">During the event, Portsmouth Water representatives will present key points within the company\'s business plan for 2025 to 2030 and answer questions from attendees. Customers are encouraged to ask questions about any aspect of the plan.</p>\r\n<p style="text-align: center;">The event will be overseen by an independent chair appointed by the water industry regulator Ofwat. Customers unable to attend the event online can submit questions in advance to the Consumer Council for Water (CCW), who will raise them on their behalf.</p>\r\n<p style="text-align: center;">Questions should be submitted in advance to <a href="mailto:yourwateryoursay@ccwater.org.uk">yourwateryoursay@ccwater.org.uk</a>, stating clearly:</p>\r\n\r\n<ul>\r\n 	<li style="text-align: left;">Which company your question is for</li>\r\n 	<li style="text-align: left;">Whether you are unable to attend and would like CCW to ask your question or you are attending but would prefer CCW to ask your question.</li>\r\n</ul>\r\n<p style="text-align: center;">Questions won’t be shared with the company in advance of the meeting.</p>\r\n[one_second]\r\n\r\n[caption id="attachment_14346" align="aligncenter" width="181"]<img class="size-full wp-image-14346" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Picture2.jpg" alt="Bob Taylor, CEO Portsmouth Water" width="181" height="264" /> Bob Taylor, CEO Portsmouth Water[/caption]\r\n\r\n[/one_second]\r\n<p style="text-align: center;">[one_second]</p>\r\n<strong>Bob Taylor, CEO of Portsmouth Water said:</strong>\r\n\r\n“Over the last year, we’ve been putting together a detailed business plan for 2025 to 2030. The ‘Your water, your say’ session next week will give you the opportunity to ask questions about our plan.\r\nWe pride ourselves on being a community-focused company, the views and ideas of our customers are vitally important as we shape our future plans. We believe it’s crucial to offer all of our customers the chance to ask us questions about our proposals and be able to answer these.\r\nIt’s a great opportunity to find out more about Portsmouth Water, and we’re excited to see as many of our customers there as possible.”\r\n<p style="text-align: center;">[/one_second]</p>\r\n&nbsp;\r\n<p style="text-align: center;">Individuals who are unable to join online can visit a public venue to take part in the event. This request will need to be highlighted when registering interest in the event via the link.\r\nCustomers are being asking to register for the event online.</p>\r\n[button title="Register for Your water, your say" link="https://www.portsmouthwater.co.uk/haveyoursay/" target="_blank" align="center" icon="" icon_position="" color="" font_color="#1C3E52" size="2" full_width="" class="" download="" rel=""]\r\n<p style="text-align: center;">Contact Portsmouth Water with any questions or concerns by calling 023 9249 9888 or emailing <a href="mailto:head.office@portsmouthwater.co.uk">head.office@portsmouthwater.co.uk</a></p>', 'Put Your Questions to Portsmouth Water at Online Event', '', 'inherit', 'closed', 'closed', '', '14340-revision-v1', '', '', '2023-11-15 10:23:09', '2023-11-15 10:23:09', '', 14340, 'https://www.portsmouthwater.co.uk/?p=14350', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14351, 16, '2023-11-15 10:24:04', '2023-11-15 10:24:04', '<a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/"><img class="aligncenter wp-image-14344 size-large" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Plan-on-a-page-–-Illustration-–-with-text-1024x617.png" alt="Portsmouth Water Business Plan 2025 - 2030" width="1024" height="617" /></a>\r\n<h4 style="text-align: left;">Portsmouth Water are hosting an online event on Monday 20 November 2023, from 6:00 PM to 8:00 PM to answer customer questions about its future business plan.</h4>\r\n<p style="text-align: left;">During the event, Portsmouth Water representatives will present key points within the company\'s business plan for 2025 to 2030 and answer questions from attendees. Customers are encouraged to ask questions about any aspect of the plan.</p>\r\n<p style="text-align: left;">The event will be overseen by an independent chair appointed by the water industry regulator Ofwat. Customers unable to attend the event online can submit questions in advance to the Consumer Council for Water (CCW), who will raise them on their behalf.</p>\r\n<p style="text-align: left;">Questions should be submitted in advance to <a href="mailto:yourwateryoursay@ccwater.org.uk">yourwateryoursay@ccwater.org.uk</a>, stating clearly:</p>\r\n\r\n<ul style="text-align: left;">\r\n 	<li style="text-align: left;">Which company your question is for</li>\r\n 	<li style="text-align: left;">Whether you are unable to attend and would like CCW to ask your question or you are attending but would prefer CCW to ask your question.</li>\r\n</ul>\r\n<p style="text-align: left;">Questions won’t be shared with the company in advance of the meeting.</p>\r\n[one_second]\r\n\r\n[caption id="attachment_14346" align="aligncenter" width="181"]<img class="size-full wp-image-14346" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Picture2.jpg" alt="Bob Taylor, CEO Portsmouth Water" width="181" height="264" /> Bob Taylor, CEO Portsmouth Water[/caption]\r\n\r\n[/one_second]\r\n<p style="text-align: center;">[one_second]</p>\r\n<strong>Bob Taylor, CEO of Portsmouth Water said:</strong>\r\n\r\n“Over the last year, we’ve been putting together a detailed business plan for 2025 to 2030. The ‘Your water, your say’ session next week will give you the opportunity to ask questions about our plan.\r\nWe pride ourselves on being a community-focused company, the views and ideas of our customers are vitally important as we shape our future plans. We believe it’s crucial to offer all of our customers the chance to ask us questions about our proposals and be able to answer these.\r\nIt’s a great opportunity to find out more about Portsmouth Water, and we’re excited to see as many of our customers there as possible.”\r\n<p style="text-align: center;">[/one_second]</p>\r\n&nbsp;\r\n<p style="text-align: left;">Individuals who are unable to join online can visit a public venue to take part in the event. This request will need to be highlighted when registering interest in the event via the link.\r\nCustomers are being asking to <a href="https://www.portsmouthwater.co.uk/haveyoursay/">register for the event online</a>.</p>\r\n<p style="text-align: left;">[button title="Register for Your water, your say" link="https://www.portsmouthwater.co.uk/haveyoursay/" target="_blank" align="center" icon="" icon_position="" color="" font_color="#1C3E52" size="2" full_width="" class="" download="" rel=""]</p>\r\n<p style="text-align: left;">Contact Portsmouth Water with any questions or concerns by calling 023 9249 9888 or emailing <a href="mailto:head.office@portsmouthwater.co.uk">head.office@portsmouthwater.co.uk</a></p>', 'Put Your Questions to Portsmouth Water at Online Event', '', 'inherit', 'closed', 'closed', '', '14340-revision-v1', '', '', '2023-11-15 10:24:04', '2023-11-15 10:24:04', '', 14340, 'https://www.portsmouthwater.co.uk/?p=14351', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14352, 16, '2023-11-15 10:25:10', '2023-11-15 10:25:10', '<a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/"><img class="aligncenter wp-image-14344 size-large" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Plan-on-a-page-–-Illustration-–-with-text-1024x617.png" alt="Portsmouth Water Business Plan 2025 - 2030" width="1024" height="617" /></a>\r\n<h4 style="text-align: left;">Portsmouth Water are hosting an online event on Monday 20 November 2023, from 6:00 PM to 8:00 PM to answer customer questions about its future business plan.</h4>\r\n<p style="text-align: left;">During the event, Portsmouth Water representatives will present key points within the company\'s business plan for 2025 to 2030 and answer questions from attendees. Customers are encouraged to ask questions about any aspect of the plan.</p>\r\n<p style="text-align: left;">The event will be overseen by an independent chair appointed by the water industry regulator Ofwat. Customers unable to attend the event online can submit questions in advance to the Consumer Council for Water (CCW), who will raise them on their behalf.</p>\r\n<p style="text-align: left;">Questions should be submitted in advance to <a href="mailto:yourwateryoursay@ccwater.org.uk">yourwateryoursay@ccwater.org.uk</a>, stating clearly:</p>\r\n\r\n<ul style="text-align: left;">\r\n 	<li style="text-align: left;">Which company your question is for</li>\r\n 	<li style="text-align: left;">Whether you are unable to attend and would like CCW to ask your question or you are attending but would prefer CCW to ask your question.</li>\r\n</ul>\r\n<p style="text-align: left;">Questions won’t be shared with the company in advance of the meeting.</p>\r\n[one_second]\r\n\r\n[caption id="attachment_14346" align="aligncenter" width="181"]<img class="size-full wp-image-14346" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Picture2.jpg" alt="Bob Taylor, CEO Portsmouth Water" width="181" height="264" /> Bob Taylor, CEO Portsmouth Water[/caption]\r\n\r\n[/one_second]\r\n<p style="text-align: center;">[one_second]</p>\r\n<strong>Bob Taylor, CEO of Portsmouth Water said:</strong>\r\n\r\n“Over the last year, we’ve been putting together a detailed business plan for 2025 to 2030. The ‘Your water, your say’ session next week will give you the opportunity to ask questions about our plan.\r\nWe pride ourselves on being a community-focused company, the views and ideas of our customers are vitally important as we shape our future plans. We believe it’s crucial to offer all of our customers the chance to ask us questions about our proposals and be able to answer these.\r\nIt’s a great opportunity to find out more about Portsmouth Water, and we’re excited to see as many of our customers there as possible.”\r\n<p style="text-align: center;">[/one_second]</p>\r\n&nbsp;\r\n<p style="text-align: left;">Individuals who are unable to join online can visit a public venue to take part in the event. This request will need to be highlighted when registering interest in the event via the link below.</p>\r\n<p style="text-align: left;"><strong>Customers are being asking to <a href="https://www.portsmouthwater.co.uk/haveyoursay/">register for the event online</a>.</strong></p>\r\n<p style="text-align: left;">[button title="Register for Your water, your say" link="https://www.portsmouthwater.co.uk/haveyoursay/" target="_blank" align="center" icon="" icon_position="" color="" font_color="#1C3E52" size="2" full_width="" class="" download="" rel=""]</p>\r\n<p style="text-align: left;">Contact Portsmouth Water with any questions or concerns by calling 023 9249 9888 or emailing <a href="mailto:head.office@portsmouthwater.co.uk">head.office@portsmouthwater.co.uk</a></p>', 'Put Your Questions to Portsmouth Water at Online Event', '', 'inherit', 'closed', 'closed', '', '14340-revision-v1', '', '', '2023-11-15 10:25:10', '2023-11-15 10:25:10', '', 14340, 'https://www.portsmouthwater.co.uk/?p=14352', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14353, 16, '2023-11-15 10:26:37', '2023-11-15 10:26:37', '<a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/"><img class="aligncenter wp-image-14344 size-large" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Plan-on-a-page-–-Illustration-–-with-text-1024x617.png" alt="Portsmouth Water Business Plan 2025 - 2030" width="1024" height="617" /></a>\r\n<h4 style="text-align: left;">Portsmouth Water are hosting an online event on Monday 20 November 2023, from 6:00 PM to 8:00 PM to answer customer questions about its future business plan.</h4>\r\n<p style="text-align: left;">During the event, Portsmouth Water representatives will present key points within our company\'s business plan for 2025 to 2030 and answer questions from attendees. Customers are encouraged to ask questions about any aspect of the plan.</p>\r\n<p style="text-align: left;">The event will be overseen by an independent chair appointed by the water industry regulator Ofwat. Customers unable to attend the event online can submit questions in advance to the Consumer Council for Water (CCW), who will raise them on their behalf.</p>\r\n<p style="text-align: left;">Questions should be submitted in advance to <a href="mailto:yourwateryoursay@ccwater.org.uk">yourwateryoursay@ccwater.org.uk</a>, stating clearly:</p>\r\n\r\n<ul style="text-align: left;">\r\n 	<li style="text-align: left;">Which company your question is for</li>\r\n 	<li style="text-align: left;">Whether you are unable to attend and would like CCW to ask your question or you are attending but would prefer CCW to ask your question.</li>\r\n</ul>\r\n<p style="text-align: left;">Questions won’t be shared with the company in advance of the meeting.</p>\r\n[one_second]\r\n\r\n[caption id="attachment_14346" align="aligncenter" width="181"]<img class="size-full wp-image-14346" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Picture2.jpg" alt="Bob Taylor, CEO Portsmouth Water" width="181" height="264" /> Bob Taylor, CEO Portsmouth Water[/caption]\r\n\r\n[/one_second]\r\n<p style="text-align: center;">[one_second]</p>\r\n<strong>Bob Taylor, CEO of Portsmouth Water said:</strong>\r\n\r\n“Over the last year, we’ve been putting together a detailed business plan for 2025 to 2030. The ‘Your water, your say’ session next week will give you the opportunity to ask questions about our plan.\r\nWe pride ourselves on being a community-focused company, the views and ideas of our customers are vitally important as we shape our future plans. We believe it’s crucial to offer all of our customers the chance to ask us questions about our proposals and be able to answer these.\r\nIt’s a great opportunity to find out more about Portsmouth Water, and we’re excited to see as many of our customers there as possible.”\r\n<p style="text-align: center;">[/one_second]</p>\r\n&nbsp;\r\n<p style="text-align: left;">Individuals who are unable to join online can visit a public venue to take part in the event. This request will need to be highlighted when registering interest in the event via the link below.</p>\r\n<p style="text-align: left;"><strong>Customers are being asking to <a href="https://www.portsmouthwater.co.uk/haveyoursay/">register for the event online</a>.</strong></p>\r\n<p style="text-align: left;">[button title="Register for Your water, your say" link="https://www.portsmouthwater.co.uk/haveyoursay/" target="_blank" align="center" icon="" icon_position="" color="" font_color="#1C3E52" size="2" full_width="" class="" download="" rel=""]</p>\r\n<p style="text-align: left;">Contact Portsmouth Water with any questions or concerns by calling 023 9249 9888 or emailing <a href="mailto:head.office@portsmouthwater.co.uk">head.office@portsmouthwater.co.uk</a></p>', 'Put Your Questions to Portsmouth Water at Online Event', '', 'inherit', 'closed', 'closed', '', '14340-revision-v1', '', '', '2023-11-15 10:26:37', '2023-11-15 10:26:37', '', 14340, 'https://www.portsmouthwater.co.uk/?p=14353', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (14357, 22, '2023-11-16 11:42:44', '2023-11-16 11:42:44', '', 'PMO Analyst Nov 2023', '', 'inherit', 'open', 'closed', '', 'pmo-analyst-nov-2023', '', '', '2023-11-16 11:42:44', '2023-11-16 11:42:44', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/PMO-Analyst-Nov-2023.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (14360, 22, '2023-11-16 16:10:24', '2023-11-16 16:10:24', '', 'HTR Programme Planner', '', 'inherit', 'open', 'closed', '', 'htr-programme-planner', '', '', '2023-11-16 16:10:24', '2023-11-16 16:10:24', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/HTR-Programme-Planner.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (14361, 1, '2023-11-17 10:07:51', '2023-11-17 10:07:51', '', 'vision-document-our-25-year-vision-nov23', '', 'inherit', 'open', 'closed', '', 'vision-document-our-25-year-vision-nov23', '', '', '2023-11-17 10:07:51', '2023-11-17 10:07:51', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/vision-document-our-25-year-vision-nov23.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (14362, 1, '2023-11-24 11:05:57', '2023-11-24 11:05:57', '', 'Annual Performance Report Data Tables 2023', '', 'inherit', 'open', 'closed', '', '2022-23-annual-performance-report-excl-tables-3a-3iv1-1-prt-23nov', '', '', '2023-11-24 11:06:04', '2023-11-24 11:06:04', '', 13489, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/2022-23-annual-performance-report-excl-tables-3A-3Iv1.1-PRT-23Nov.xlsx', 0, 'attachment', 'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet', 0); 
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INSERT INTO `wlcj_posts` VALUES (14368, 1, '2023-11-27 16:31:32', '2023-11-27 16:31:32', '', 'accessibility2', '', 'inherit', 'open', 'closed', '', 'accessibility2', '', '', '2023-11-27 16:31:32', '2023-11-27 16:31:32', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/accessibility2.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (14369, 1, '2023-11-28 09:26:15', '2023-11-28 09:26:15', '', 'x-icon', '', 'inherit', 'open', 'closed', '', 'x-icon-2', '', '', '2023-11-28 09:26:15', '2023-11-28 09:26:15', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/x-icon.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (14370, 1, '2023-11-28 09:35:42', '2023-11-28 09:35:42', '', 'x-icon', '', 'inherit', 'open', 'closed', '', 'x-icon-3', '', '', '2023-11-28 09:35:42', '2023-11-28 09:35:42', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/x-icon-1.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (14372, 22, '2023-11-30 10:35:33', '2023-11-30 10:35:33', '', 'Health, Safety and Wellbeing Manager Nov 2023', '', 'inherit', 'open', 'closed', '', 'health-safety-and-wellbeing-manager-nov-2023', '', '', '2023-11-30 10:35:33', '2023-11-30 10:35:33', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Health-Safety-and-Wellbeing-Manager-Nov-2023.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (14377, 22, '2023-12-01 09:16:27', '2023-12-01 09:16:27', '', 'Software Engineer Nov 2023', '', 'inherit', 'open', 'closed', '', 'software-engineer-nov-2023', '', '', '2023-12-01 09:16:27', '2023-12-01 09:16:27', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/12/Software-Engineer-Nov-2023.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (14378, 1, '2025-10-08 10:25:31', '2025-10-08 09:25:31', '<strong>This policy explains what cookies are, how Portsmouth Water uses them, and how you can control them. Portsmouth Water remains committed to protecting your privacy and being transparent about how your data is used in line with the UK GDPR, DPA 2018, the PEC Regulation, and guidance from the Information Commissioner’s Office (ICO).</strong>\n<h2>What are cookies?</h2>\nWhen you visit any website, it may store or retrieve information on your browser in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information doesn\'t usually directly identify you, but it can give you a more personalised web experience. We respect your right to privacy, so you can choose not to allow some cookies. Select your cookie preferences below. Blocking some types of cookies may impact your experience of the site and the services we can offer.\n\nMost web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at <a href="http://www.allaboutcookies.org/" target="_blank" rel="noopener">www.allaboutcookies.org.</a>\n<h2>Managing your preferences</h2>\n<h3>How do I change my cookie settings on the Portsmouth Water website?</h3>\nYou can change your cookie preferences at any time by clicking on the cookie icon on the bottom left corner of the screen. You can then manage your preferences and adjust the available sliders to ‘On’ or ‘Off’ as required. You may need to refresh your page for your settings to take effect.\n<h3>How do I change my cookie settings on the Portsmouth Water online customer portal?</h3>\nYou can change your cookie preferences at any time by clicking on ‘Reset Cookie Settings’ at the bottom of the screen. You can then revisit the cookie settings shown and update as required.\n<h2>How we use cookies</h2>\n<h3>When you use our website or online customer portal we may analyse basic information about your activity.</h3>\nThis information will provide us with general information about the users of our website, providing us a better understanding of user requirements. We will not attempt to attribute such traffic information to anything that is personally identifiable.\n\n&nbsp;\n<h3>Types of cookies we use at portsmouthwater.co.uk</h3>\nWe group cookies into various categories, currently:\n<ol>\n 	<li><strong>Necessary Cookies</strong></li>\n 	<li><strong> Functional Cookies</strong></li>\n 	<li><strong>Analytics Cookies</strong></li>\n 	<li><strong>Performance Cookies</strong></li>\n 	<li><strong> Targeting Cookies</strong></li>\n 	<li><strong>Other Cookies</strong></li>\n</ol>\nDescriptions of each category are included in the table below.\n<h3>What happens if I do not want to accept cookies?</h3>\nIf you do not wish to accept our cookies you can continue to use our website and online customer portal, but it means we won’t be able to use your visit to help us improve your experience. The cookie policy will continue to be visible, as it takes a cookie to remember that you don’t accept cookies.\n<h3>How do I delete cookies?</h3>\nIf you wish to restrict or block the cookies which are set by the Portsmouth Water website and/or online customer portal, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.\n\nAlternatively, you may wish to visit <a href="http://www.aboutcookies.org/" target="_blank" rel="noopener">www.aboutcookies.org</a> which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.\n<h2>The cookies we use on our website:</h2>\nCookies remain on your device for varying lengths of time:\n\n<strong>Session cookies</strong> – deleted when you close your browser.\n<strong>Persistent cookies</strong> – remain until they expire or you delete them. Expiry periods are shown in the table below.\n\nThe table below explains the cookies we use and why:\n\n[wcc_category_list]\n<h2>The cookies we use on our online customer portal:</h2>\nThe table below explains the cookies we use on our online customer portal and why:\n\n&nbsp;\n<table>\n<tbody>\n<tr>\n<td width="15%">Cookie</td>\n<td width="30%">Name</td>\n<td width="30%">Purpose</td>\n<td width="15%">More</td>\n</tr>\n<tr>\n<td><strong>Google Analytics</strong></td>\n<td>_ga</td>\n<td>These cookies are used to collect information in an anonymous form about how people use the online portal, including the number of visitors to the portal, where visitors have come to the portal from and the pages they visited. This allows us to make sure the portal is meeting your needs and help us understand what we could improve.</td>\n<td><a href="http://www.google.co.uk/intl/en/analytics/privacyoverview.html">Click here for an overview of privacy at Google</a></td>\n</tr>\n<tr>\n<td><strong>Customer Portal</strong></td>\n<td>dismissCookieBanner</td>\n<td>This cookie is used to track the acceptance of the cookie banner.</td>\n<td></td>\n</tr>\n<tr>\n<td><strong>Customer Portal</strong></td>\n<td>SNOOZE_ACCOUNT_ENRICHMENT</td>\n<td>This cookie is used to track the account ‘enrichment banner’ which prompts a portal user to add missing information (e.g., a mobile or email address).\n\n&nbsp;</td>\n<td></td>\n</tr>\n<tr>\n<td><strong>Datadog RUM</strong></td>\n<td>_dd_s</td>\n<td>These cookies help collect data on user interactions, performance, and potential issues in real-time. It allows us\nto monitor how the portal is performing and detect issues.</td>\n<td><a href="https://www.datadoghq.com/legal/privacy/" target="_blank" rel="noopener">Click here for an overview of privacy at Datadog.</a>\n\n<a style="font-family: inherit; font-size: inherit;" href="https://docs.datadoghq.com/real_user_monitoring/" target="_blank" rel="noopener">Information about Datadog RUM.</a></td>\n</tr>\n</tbody>\n</table>\n&nbsp;\n<h2>Changes to this policy</h2>\nWe may update this Cookie Policy to reflect changes in technology, law, or our practices. Please check back regularly for the latest version.\n\n<em>Last updated: September 2025</em>\n\n&nbsp;', 'Cookie Policy', '', 'inherit', 'closed', 'closed', '', '6953-autosave-v1', '', '', '2025-10-08 10:25:31', '2025-10-08 09:25:31', '', 6953, 'https://www.portsmouthwater.co.uk/?p=14378', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14379, 1, '2023-12-04 15:47:08', '2023-12-04 15:47:08', '<h2>What are cookies?</h2>\r\nCookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.\r\n\r\nMost web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at <a href="http://www.allaboutcookies.org/">www.allaboutcookies.org.</a>\r\n<h2>How we use cookies</h2>\r\nWhen you use our website or online customer portal we may analyse basic information about your activity.\r\n\r\nThis information will provide us with general information about the users of our website, providing us a better understanding of user requirements. We will not attempt to attribute such traffic information to anything that is personally identifiable.\r\n\r\nAdditionally, information relating to the Internet Protocol (IP) address, browser and operating system may be observed.\r\n<h2>What happens if I do not want to accept cookies?</h2>\r\nIf you do not wish to accept our cookies you can still continue to use our website and online customer portal but it means we won’t be able to use your visit to help us improve your experience.\r\n\r\nIt also means the cookie policy will continue to be visible as it takes a cookie to remember that you don’t want to accept cookies.\r\n<h2>How do I delete cookies?</h2>\r\nPortsmouth Water will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by Portsmouth Water websites and/or online customer portal, or indeed any other website, you can do this through your browser settings. The \'Help\' function within your browser should tell you how.\r\n\r\nAlternatively, you may wish to visit <a href="http://www.aboutcookies.org/">www.aboutcookies.org</a> which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.\r\n<h2>The cookies we use on our website:</h2>\r\nThe table below explains the cookies we use and why:\r\n<table width="106%">\r\n<tbody>\r\n<tr>\r\n<td width="23%"><strong>Cookie</strong></td>\r\n<td width="1%"><strong>Name</strong></td>\r\n<td width="43%"><strong>Purpose</strong></td>\r\n<td width="31%"><strong>More</strong></td>\r\n</tr>\r\n<tr>\r\n<td rowspan="5" width="23%"><strong>Google Analytics</strong></td>\r\n<td width="1%">_ga</td>\r\n<td rowspan="5" width="43%">These cookies are used to collect information in an anonymous form about how people use the website, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. This allows us to make sure the website is meeting your needs and help us understand what we could improve.</td>\r\n<td rowspan="5" width="31%"><a href="http://www.google.co.uk/intl/en/analytics/privacyoverview.html">Click here for an overview of privacy at Google</a></td>\r\n</tr>\r\n<tr>\r\n<td width="1%">_utma</td>\r\n</tr>\r\n<tr>\r\n<td width="1%">_utmb</td>\r\n</tr>\r\n<tr>\r\n<td width="1%">_utmc</td>\r\n</tr>\r\n<tr>\r\n<td width="1%">_utmz</td>\r\n</tr>\r\n<tr>\r\n<td rowspan="2" width="23%"><strong>Cloudflare</strong></td>\r\n<td width="1%">__cfduid</td>\r\n<td rowspan="2" width="43%">This cookie is set by the CloudFlare service to identify trusted web traffic. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information.</td>\r\n<td rowspan="2" width="31%"><a href="https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-cookie-do-">https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-cookie-do-</a></td>\r\n</tr>\r\n<tr>\r\n<td width="1%"></td>\r\n</tr>\r\n<tr>\r\n<td rowspan="3" width="23%"><strong>Live Chat</strong></td>\r\n<td width="1%">__lc.visitor_id.*</td>\r\n<td rowspan="3" width="43%">This cookie is set by the LiveChat service to identify a returning visitor. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information.\r\n\r\nThe second cookie checks stores the open/closed state of the livechat window.</td>\r\n<td rowspan="3" width="31%"><a href="https://www.livechatinc.com/privacy-policy/">https://www.livechatinc.com/privacy-policy/</a></td>\r\n</tr>\r\n<tr>\r\n<td width="1%"> lc_window_state</td>\r\n</tr>\r\n<tr>\r\n<td width="1%"></td>\r\n</tr>\r\n<tr>\r\n<td width="23%"><strong>Portsmouth Water</strong></td>\r\n<td width="1%">viewed_cookie_policy</td>\r\n<td width="43%">This cookie is used to remember that you have accepted our cookie policy and prevents the policy pop-up from appearing in future visits. Please note that if you delete cookies this will reappear.</td>\r\n<td width="31%"></td>\r\n</tr>\r\n<tr>\r\n<td width="23%"><strong>Portsmouth Water</strong></td>\r\n<td width="1%"> wpfront-notification-bar-landingpage</td>\r\n<td width="43%">This cookie is used to remember whether you have seen the notification bar (if one is active).  Again no identifiable data is stored.</td>\r\n<td width="31%"></td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<h2>How do I change my cookie settings on the Portsmouth Water website?</h2>\r\nYou can change your cookie preferences at any time by clicking on the ‘C’ icon on the left corner of the screen. You can then adjust the available sliders to ‘On’ or ‘Off’ as required. You may need to refresh your page for your settings to take effect.\r\n<h2>The cookies we use on our online customer portal:</h2>\r\nThe table below explains the cookies we use on our online customer portal and why:\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td width="15%">Cookie</td>\r\n<td width="30%">Name</td>\r\n<td width="30%">Purpose</td>\r\n<td width="15%">More</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Google Analytics</strong></td>\r\n<td>_ga</td>\r\n<td>These cookies are used to collect information in an anonymous form about how people use the online portal, including the number of visitors to the portal, where visitors have come to the portal from and the pages they visited. This allows us to make sure the portal is meeting your needs and help us understand what we could improve.</td>\r\n<td><a href="http://www.google.co.uk/intl/en/analytics/privacyoverview.html">Click here for an overview of privacy at Google</a></td>\r\n</tr>\r\n<tr>\r\n<td width="121"><strong>Customer Portal</strong></td>\r\n<td width="190">dismissCookieBanner</td>\r\n<td width="189">This cookie is used to track the acceptance of the cookie banner.\r\n\r\n&nbsp;</td>\r\n<td width="100"></td>\r\n</tr>\r\n<tr>\r\n<td width="121"><strong>Customer Portal</strong></td>\r\n<td width="190">SNOOZE_ACCOUNT_ENRICHMENT</td>\r\n<td width="189">This cookie is used to track the account ‘enrichment banner’ which prompts a portal user to add missing information (e.g., a mobile or email address).\r\n\r\n&nbsp;</td>\r\n<td width="100"></td>\r\n</tr>\r\n\r\n</tbody>\r\n</table>\r\n<h2>How do I change my cookie settings on the Portsmouth Water online customer portal?</h2>\r\nYou can change your cookie preferences at any time by clicking on ‘Reset Cookie Settings’ at the bottom of the screen. You can then revisit the cookie settings shown and update as required.', 'Cookie Policy', '', 'inherit', 'closed', 'closed', '', '6953-revision-v1', '', '', '2023-12-04 15:47:08', '2023-12-04 15:47:08', '', 6953, 'https://www.portsmouthwater.co.uk/?p=14379', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14380, 1, '2023-12-04 15:48:38', '2023-12-04 15:48:38', '<h2>What are cookies?</h2>\r\nCookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.\r\n\r\nMost web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at <a href="http://www.allaboutcookies.org/">www.allaboutcookies.org.</a>\r\n<h2>How we use cookies</h2>\r\nWhen you use our website or online customer portal we may analyse basic information about your activity.\r\n\r\nThis information will provide us with general information about the users of our website, providing us a better understanding of user requirements. We will not attempt to attribute such traffic information to anything that is personally identifiable.\r\n\r\nAdditionally, information relating to the Internet Protocol (IP) address, browser and operating system may be observed.\r\n<h2>What happens if I do not want to accept cookies?</h2>\r\nIf you do not wish to accept our cookies you can still continue to use our website and online customer portal but it means we won’t be able to use your visit to help us improve your experience.\r\n\r\nIt also means the cookie policy will continue to be visible as it takes a cookie to remember that you don’t want to accept cookies.\r\n<h2>How do I delete cookies?</h2>\r\nPortsmouth Water will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by Portsmouth Water websites and/or online customer portal, or indeed any other website, you can do this through your browser settings. The \'Help\' function within your browser should tell you how.\r\n\r\nAlternatively, you may wish to visit <a href="http://www.aboutcookies.org/">www.aboutcookies.org</a> which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.\r\n<h2>The cookies we use on our website:</h2>\r\nThe table below explains the cookies we use and why:\r\n<table width="106%">\r\n<tbody>\r\n<tr>\r\n<td width="23%"><strong>Cookie</strong></td>\r\n<td width="1%"><strong>Name</strong></td>\r\n<td width="43%"><strong>Purpose</strong></td>\r\n<td width="31%"><strong>More</strong></td>\r\n</tr>\r\n<tr>\r\n<td rowspan="5" width="23%"><strong>Google Analytics</strong></td>\r\n<td width="1%">_ga</td>\r\n<td rowspan="5" width="43%">These cookies are used to collect information in an anonymous form about how people use the website, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. This allows us to make sure the website is meeting your needs and help us understand what we could improve.</td>\r\n<td rowspan="5" width="31%"><a href="http://www.google.co.uk/intl/en/analytics/privacyoverview.html">Click here for an overview of privacy at Google</a></td>\r\n</tr>\r\n<tr>\r\n<td width="1%">_utma</td>\r\n</tr>\r\n<tr>\r\n<td width="1%">_utmb</td>\r\n</tr>\r\n<tr>\r\n<td width="1%">_utmc</td>\r\n</tr>\r\n<tr>\r\n<td width="1%">_utmz</td>\r\n</tr>\r\n<tr>\r\n<td rowspan="2" width="23%"><strong>Cloudflare</strong></td>\r\n<td width="1%">__cfduid</td>\r\n<td rowspan="2" width="43%">This cookie is set by the CloudFlare service to identify trusted web traffic. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information.</td>\r\n<td rowspan="2" width="31%"><a href="https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-cookie-do-">https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-cookie-do-</a></td>\r\n</tr>\r\n<tr>\r\n<td width="1%"></td>\r\n</tr>\r\n<tr>\r\n<td rowspan="3" width="23%"><strong>Live Chat</strong></td>\r\n<td width="1%">__lc.visitor_id.*</td>\r\n<td rowspan="3" width="43%">This cookie is set by the LiveChat service to identify a returning visitor. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information.\r\n\r\nThe second cookie checks stores the open/closed state of the livechat window.</td>\r\n<td rowspan="3" width="31%"><a href="https://www.livechatinc.com/privacy-policy/">https://www.livechatinc.com/privacy-policy/</a></td>\r\n</tr>\r\n<tr>\r\n<td width="1%"> lc_window_state</td>\r\n</tr>\r\n<tr>\r\n<td width="1%"></td>\r\n</tr>\r\n<tr>\r\n<td width="23%"><strong>Portsmouth Water</strong></td>\r\n<td width="1%">viewed_cookie_policy</td>\r\n<td width="43%">This cookie is used to remember that you have accepted our cookie policy and prevents the policy pop-up from appearing in future visits. Please note that if you delete cookies this will reappear.</td>\r\n<td width="31%"></td>\r\n</tr>\r\n<tr>\r\n<td width="23%"><strong>Portsmouth Water</strong></td>\r\n<td width="1%"> wpfront-notification-bar-landingpage</td>\r\n<td width="43%">This cookie is used to remember whether you have seen the notification bar (if one is active).  Again no identifiable data is stored.</td>\r\n<td width="31%"></td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<h2>How do I change my cookie settings on the Portsmouth Water website?</h2>\r\nYou can change your cookie preferences at any time by clicking on the ‘C’ icon on the left corner of the screen. You can then adjust the available sliders to ‘On’ or ‘Off’ as required. You may need to refresh your page for your settings to take effect.\r\n<h2>The cookies we use on our online customer portal:</h2>\r\nThe table below explains the cookies we use on our online customer portal and why:\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td width="15%">Cookie</td>\r\n<td width="30%">Name</td>\r\n<td width="30%">Purpose</td>\r\n<td width="15%">More</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Google Analytics</strong></td>\r\n<td>_ga</td>\r\n<td>These cookies are used to collect information in an anonymous form about how people use the online portal, including the number of visitors to the portal, where visitors have come to the portal from and the pages they visited. This allows us to make sure the portal is meeting your needs and help us understand what we could improve.</td>\r\n<td><a href="http://www.google.co.uk/intl/en/analytics/privacyoverview.html">Click here for an overview of privacy at Google</a></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Customer Portal</strong></td>\r\n<td>dismissCookieBanner</td>\r\n<td>This cookie is used to track the acceptance of the cookie banner.</td>\r\n<td></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Customer Portal</strong></td>\r\n<td>SNOOZE_ACCOUNT_ENRICHMENT</td>\r\n<td>This cookie is used to track the account ‘enrichment banner’ which prompts a portal user to add missing information (e.g., a mobile or email address).\r\n\r\n&nbsp;</td>\r\n<td></td>\r\n</tr>\r\n\r\n</tbody>\r\n</table>\r\n<h2>How do I change my cookie settings on the Portsmouth Water online customer portal?</h2>\r\nYou can change your cookie preferences at any time by clicking on ‘Reset Cookie Settings’ at the bottom of the screen. You can then revisit the cookie settings shown and update as required.', 'Cookie Policy', '', 'inherit', 'closed', 'closed', '', '6953-revision-v1', '', '', '2023-12-04 15:48:38', '2023-12-04 15:48:38', '', 6953, 'https://www.portsmouthwater.co.uk/?p=14380', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14381, 1, '2023-12-04 15:49:19', '2023-12-04 15:49:19', '<h2>What are cookies?</h2>\r\nCookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.\r\n\r\nMost web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at <a href="http://www.allaboutcookies.org/">www.allaboutcookies.org.</a>\r\n<h2>How we use cookies</h2>\r\nWhen you use our website or online customer portal we may analyse basic information about your activity.\r\n\r\nThis information will provide us with general information about the users of our website, providing us a better understanding of user requirements. We will not attempt to attribute such traffic information to anything that is personally identifiable.\r\n\r\nAdditionally, information relating to the Internet Protocol (IP) address, browser and operating system may be observed.\r\n<h2>What happens if I do not want to accept cookies?</h2>\r\nIf you do not wish to accept our cookies you can still continue to use our website and online customer portal but it means we won’t be able to use your visit to help us improve your experience.\r\n\r\nIt also means the cookie policy will continue to be visible as it takes a cookie to remember that you don’t want to accept cookies.\r\n<h2>How do I delete cookies?</h2>\r\nPortsmouth Water will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by Portsmouth Water websites and/or online customer portal, or indeed any other website, you can do this through your browser settings. The \'Help\' function within your browser should tell you how.\r\n\r\nAlternatively, you may wish to visit <a href="http://www.aboutcookies.org/">www.aboutcookies.org</a> which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.\r\n<h2>The cookies we use on our website:</h2>\r\nThe table below explains the cookies we use and why:\r\n<table width="106%">\r\n<tbody>\r\n<tr>\r\n<td width="23%"><strong>Cookie</strong></td>\r\n<td width="1%"><strong>Name</strong></td>\r\n<td width="43%"><strong>Purpose</strong></td>\r\n<td width="31%"><strong>More</strong></td>\r\n</tr>\r\n<tr>\r\n<td rowspan="5" width="23%"><strong>Google Analytics</strong></td>\r\n<td width="1%">_ga</td>\r\n<td rowspan="5" width="43%">These cookies are used to collect information in an anonymous form about how people use the website, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. This allows us to make sure the website is meeting your needs and help us understand what we could improve.</td>\r\n<td rowspan="5" width="31%"><a href="http://www.google.co.uk/intl/en/analytics/privacyoverview.html">Click here for an overview of privacy at Google</a></td>\r\n</tr>\r\n<tr>\r\n<td width="1%">_utma</td>\r\n</tr>\r\n<tr>\r\n<td width="1%">_utmb</td>\r\n</tr>\r\n<tr>\r\n<td width="1%">_utmc</td>\r\n</tr>\r\n<tr>\r\n<td width="1%">_utmz</td>\r\n</tr>\r\n<tr>\r\n<td rowspan="2" width="23%"><strong>Cloudflare</strong></td>\r\n<td width="1%">__cfduid</td>\r\n<td rowspan="2" width="43%">This cookie is set by the CloudFlare service to identify trusted web traffic. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information.</td>\r\n<td rowspan="2" width="31%"><a href="https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-cookie-do-">https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-cookie-do-</a></td>\r\n</tr>\r\n<tr>\r\n<td width="1%"></td>\r\n</tr>\r\n<tr>\r\n<td rowspan="3" width="23%"><strong>Live Chat</strong></td>\r\n<td width="1%">__lc.visitor_id.*</td>\r\n<td rowspan="3" width="43%">This cookie is set by the LiveChat service to identify a returning visitor. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information.\r\n\r\nThe second cookie checks stores the open/closed state of the livechat window.</td>\r\n<td rowspan="3" width="31%"><a href="https://www.livechatinc.com/privacy-policy/">https://www.livechatinc.com/privacy-policy/</a></td>\r\n</tr>\r\n<tr>\r\n<td width="1%"> lc_window_state</td>\r\n</tr>\r\n<tr>\r\n<td width="1%"></td>\r\n</tr>\r\n<tr>\r\n<td width="23%"><strong>Portsmouth Water</strong></td>\r\n<td width="1%">viewed_cookie_policy</td>\r\n<td width="43%">This cookie is used to remember that you have accepted our cookie policy and prevents the policy pop-up from appearing in future visits. Please note that if you delete cookies this will reappear.</td>\r\n<td width="31%"></td>\r\n</tr>\r\n<tr>\r\n<td width="23%"><strong>Portsmouth Water</strong></td>\r\n<td width="1%"> wpfront-notification-bar-landingpage</td>\r\n<td width="43%">This cookie is used to remember whether you have seen the notification bar (if one is active).  Again no identifiable data is stored.</td>\r\n<td width="31%"></td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<h2></h2>\r\n<h2>How do I change my cookie settings on the Portsmouth Water website?</h2>\r\nYou can change your cookie preferences at any time by clicking on the ‘C’ icon on the left corner of the screen. You can then adjust the available sliders to ‘On’ or ‘Off’ as required. You may need to refresh your page for your settings to take effect.\r\n<h2>The cookies we use on our online customer portal:</h2>\r\nThe table below explains the cookies we use on our online customer portal and why:\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td width="15%">Cookie</td>\r\n<td width="30%">Name</td>\r\n<td width="30%">Purpose</td>\r\n<td width="15%">More</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Google Analytics</strong></td>\r\n<td>_ga</td>\r\n<td>These cookies are used to collect information in an anonymous form about how people use the online portal, including the number of visitors to the portal, where visitors have come to the portal from and the pages they visited. This allows us to make sure the portal is meeting your needs and help us understand what we could improve.</td>\r\n<td><a href="http://www.google.co.uk/intl/en/analytics/privacyoverview.html">Click here for an overview of privacy at Google</a></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Customer Portal</strong></td>\r\n<td>dismissCookieBanner</td>\r\n<td>This cookie is used to track the acceptance of the cookie banner.</td>\r\n<td></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Customer Portal</strong></td>\r\n<td>SNOOZE_ACCOUNT_ENRICHMENT</td>\r\n<td>This cookie is used to track the account ‘enrichment banner’ which prompts a portal user to add missing information (e.g., a mobile or email address).\r\n\r\n&nbsp;</td>\r\n<td></td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<h2></h2>\r\n<h2>How do I change my cookie settings on the Portsmouth Water online customer portal?</h2>\r\nYou can change your cookie preferences at any time by clicking on ‘Reset Cookie Settings’ at the bottom of the screen. You can then revisit the cookie settings shown and update as required.', 'Cookie Policy', '', 'inherit', 'closed', 'closed', '', '6953-revision-v1', '', '', '2023-12-04 15:49:19', '2023-12-04 15:49:19', '', 6953, 'https://www.portsmouthwater.co.uk/?p=14381', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14406, 1, '2023-12-12 11:43:28', '2023-12-12 11:43:28', '<h2>What to do in an Emergency</h2>\r\nIn an emergency our teams are trained to respond as quickly as possible. Keeping our customers informed during an incident is a top priority and our contact centre may become very busy with calls, at which point we will add a recorded message to our phone lines with up-to-date information and advice on the appropriate action to take.\r\n\r\nRelevant information will be updated on our website via our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4" target="_blank" rel="noopener">incident map</a> as well as on our social media platforms. If necessary, we’ll also be in touch with local news outlets.\r\n<h3>No water checklist</h3>\r\nIf you do find yourself without water in your property, then we advise our customers to run through this quick 4 Step Guide:\r\n<ol>\r\n 	<li><strong>Check for water</strong>\r\nTurn on the taps in your home. Still no water?</li>\r\n 	<li><strong>Check with a neighbour to see if they are having the same issue.</strong></li>\r\n 	<li><strong>View our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/">incidents and maintenance page.</a>\r\n</strong>This will show you if we are carrying out any work in your area, simply add your postcode to search. No water after recent works? Call us on 023 9249 9888</li>\r\n 	<li><strong>Still no water? There may be a live incident.</strong>\r\nVisit our website and take a look at our social media pages for updates.</li>\r\n</ol>\r\n<h2>FAQs</h2>\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="What is an incident?"]\r\n\r\nFor our customers, this would be a loss of water supply to a large area or water unfit to drink. This requires us to make special arrangements and work with other emergency responder agencies to rectify any issues and continue to supply water to customers however we can.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is an emergency?"]\r\n\r\nWe would categorise this as an unexpected situation that requires immediate action for leaks, burst pipes and flooding.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How would I know you are Portsmouth Water representative?"]\r\n\r\nAll our representatives in the area have their own identification badge, Portsmouth Water branded uniform, high-vis-jackets, and our vehicles display our kingfisher brand on them.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is a Boil Water Notice?"]\r\n\r\nIf we have issued a Boil Water Notice to our customers, this means that our routine water quality tests have revealed the water does not meet the requirements for drinking water.\r\n\r\nA Boil Water Notice means you must boil your tap water before you consume it in any way. This includes drinking, brushing your teeth, making ice cubes, preparing food, cleaning feeding equipment, or giving it to your pets.\r\n\r\n[button title="Find out more" link="https://www.ccw.org.uk/faq/whats-a-boil-water-notice/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Will you provide bottled water?"]\r\n\r\nDepending on the severity of the situation and the length of time the incident or emergency continues, we would endeavour to set up alternative water stations to get bottled water safely to customers.\r\n\r\nCustomers would be able to collect bottled water from the location that has been scoped out by our Emergency Planning team.\r\n\r\nFor customers on our priority services register, we would provide a delivery service.  If you think you are eligible for our Priority Services, please visit our webpage about our <a href="https://www.portsmouthwater.co.uk/customer-services/priority-services/">Priority Services Register.</a>\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is Water Quality?"]\r\n\r\nQuite literally, the quality of the water that you consume. Portsmouth Water has a long record of providing safe drinking water to the population of Portsmouth and the surrounding areas. The safety of the drinking water supply is highly regulated and will always remain one of our principal objectives.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/about-us/water-quality/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How do I find out about works or repairs near me?"]\r\n\r\nPrior to any planned maintenance work we advise impacted customers in writing about the works and any foreseeable issues. All planned work and issues are displayed on our map with details updated throughout the day.\r\n\r\n[button title="View the map" link="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/?data_id=dataSource_add_from_url_entry-188d83bccc2-layer-15%3A80" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How can I find a reputable plumber?"]\r\n\r\nIf you do find yourself up to your ankles in water… we recommend using WaterSafe® to source an approved water contractor.\r\n\r\n[button title="Visit Watersafe" link="https://www.watersafe.org.uk/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What to do if you experience a flood?"]\r\n\r\nIf you are experiencing a flood, please focus on your safety and the safety of your family. For what to do in if you need to report a flood or to find out what to do in an event of a flood, please visit the <a href="https://www.gov.uk/browse/environment-countryside/flooding-extreme-weather" target="_blank" rel="noopener">Government</a> website\r\n\r\n[button title="Find out more" link="https://www.gov.uk/browse/environment-countryside/flooding-extreme-weather" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What are our Guaranteed Service Standards?"]\r\n\r\nWe are committed to providing exceptional service and delivering excellence for our customers. However, if on occasion things don’t go to plan, we operate under our Guaranteed Service Standards. This means that if we fail to meet the standards, we will pay you compensation.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/customer-services/service-standards/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Emergency Guide', '', 'publish', 'closed', 'closed', '', 'emergency-guide', '', '', '2024-01-23 12:28:58', '2024-01-23 12:28:58', '', 15085, 'https://www.portsmouthwater.co.uk/?page_id=14406', 1, 'page', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14407, 1, '2023-12-12 11:43:28', '2023-12-12 11:43:28', '<h2>What to do in an Emergency</h2>\r\nIn an emergency our teams are trained to respond as quickly as possible. Keeping our customers informed during a major incident is a top priority and our contact centre may become very busy with calls, at which point we will add a recorded message to our phone lines with up-to-date information and advice on the appropriate action to take.\r\n\r\nRelevant information will be updated on our website via our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4" target="_blank" rel="noopener">incident map</a> as well as on our social media platforms. If necessary, we’ll also be in touch with local news outlets.\r\n<h3>No water check list</h3>\r\nIf you do find yourself without water in your property, then we advise our customers to run through this quick 4 Step Guide:\r\n<ol>\r\n 	<li><strong>Check for water</strong>\r\nTurn on taps and flush the loos in your home. Still no water?</li>\r\n 	<li><strong>Check with a neighbour to see if they are having the same issue.</strong></li>\r\n 	<li><strong>View our maintenance and issues map\r\n</strong>This will show you if we are carrying out any work in your area, simply add your postcode to search. No water after recent works? Call us on 023 9249 9888</li>\r\n 	<li>Still no water? There may be a live incident.\r\nVisit our website and take a look at our social media pages for updates.</li>\r\n</ol>\r\n<h2>FAQs</h2>\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="What is a major incident?"]\r\n\r\nFor our customers, this would be a loss of water supply to a large area or undrinkable water. This requires us to make special arrangements and work with other emergency responder agencies to rectify any issues and continue to supply water to customers however we can.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is an emergency?"]\r\n\r\nWe would categorise this as a serious, unexpected, and often dangerous situation that requires immediate action for leaks, burst pipes, flooding.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How would I know you are Portsmouth Water representative?"]\r\n\r\nAll our representatives out in the area have their own identification badge, Portsmouth Water branded uniform with a kingfisher logo, high-vis-jackets, and our vehicles with our kingfisher brand\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is a Boiled Water Notice?"]\r\n\r\nIf we have issued a Boiled Water Notice to our customers, this means that our routine water quality tests have revealed the water does not meet the requirements for drinking water.\r\n\r\nA Boil Water Notice means you must boil your tap water before you consume it ins any way. This includes drinking, brushing your teeth, making ice cubes, preparing food, cleaning feeding equipment, or giving it to your pets.\r\n\r\n[button title="Find out more" link="https://www.ccw.org.uk/faq/whats-a-boil-water-notice/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Will you provide bottled water?"]\r\n\r\nDepending on the severity of the situation and the length of time the incident or emergency continues, we would endeavour to set up water stations to get bottled water safely to customers.\r\n\r\nCustomers would be able to collect bottled water from the secure location that has been scoped out by our Health and Safety team.\r\n\r\nFor our most vulnerable customers on our priority services register, we would provide a delivery service.  If you think you are eligible for our Priority Services, please<a href="https://www.portsmouthwater.co.uk/customer-services/priority-services/"> visit our webpage about our Priority Services Register</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is Water Quality?"]\r\n\r\nQuite literally, the quality of the water that you consume. Portsmouth Water has a long record of providing safe drinking water to the population of Portsmouth and the surrounding areas. The safety of the drinking water supply is highly regulated and will always remain one of our principal objectives.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/about-us/water-quality/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How do I find out about works or repairs near me?"]\r\n\r\nPrior to any planned maintenance work we advise impacted customers in writing about the works and any foreseeable . All planned work and issues are displayed on our map with details updated throughout the day.\r\n\r\n[button title="View the map" link="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/?data_id=dataSource_add_from_url_entry-188d83bccc2-layer-15%3A80" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How can I find a reputable plumber?"]\r\n\r\nIf you do find yourself up to your ankles in water… we recommend using WaterSafe® to source an approved water contractor.\r\n\r\n[button title="Visit Watersafe" link="https://www.watersafe.org.uk/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What are our Guaranteed Service Standards?"]\r\n\r\n<a href="https://www.portsmouthwater.co.uk/customer-services/service-standards/">https://www.portsmouthwater.co.uk/customer-services/service-standards/</a>\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Emergency Guide', '', 'inherit', 'closed', 'closed', '', '14406-revision-v1', '', '', '2023-12-12 11:43:28', '2023-12-12 11:43:28', '', 14406, 'https://www.portsmouthwater.co.uk/?p=14407', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14408, 1, '2023-12-12 12:51:41', '2023-12-12 12:51:41', '<h2>What to do in an Emergency</h2>\r\nIn an emergency our teams are trained to respond as quickly as possible. Keeping our customers informed during a major incident is a top priority and our contact centre may become very busy with calls, at which point we will add a recorded message to our phone lines with up-to-date information and advice on the appropriate action to take.\r\n\r\nRelevant information will be updated on our website via our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4" target="_blank" rel="noopener">incident map</a> as well as on our social media platforms. If necessary, we’ll also be in touch with local news outlets.\r\n<h3>No water check list</h3>\r\nIf you do find yourself without water in your property, then we advise our customers to run through this quick 4 Step Guide:\r\n<ol>\r\n 	<li><strong>Check for water</strong>\r\nTurn on taps and flush the loos in your home. Still no water?</li>\r\n 	<li><strong>Check with a neighbour to see if they are having the same issue.</strong></li>\r\n 	<li><strong>View our maintenance and issues map\r\n</strong>This will show you if we are carrying out any work in your area, simply add your postcode to search. No water after recent works? Call us on 023 9249 9888</li>\r\n 	<li>Still no water? There may be a live incident.\r\nVisit our website and take a look at our social media pages for updates.</li>\r\n</ol>\r\n<h2>FAQs</h2>\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="What is a major incident?"]\r\n\r\nFor our customers, this would be a loss of water supply to a large area or undrinkable water. This requires us to make special arrangements and work with other emergency responder agencies to rectify any issues and continue to supply water to customers however we can.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is an emergency?"]\r\n\r\nWe would categorise this as a serious, unexpected, and often dangerous situation that requires immediate action for leaks, burst pipes, flooding.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How would I know you are Portsmouth Water representative?"]\r\n\r\nAll our representatives out in the area have their own identification badge, Portsmouth Water branded uniform with a kingfisher logo, high-vis-jackets, and our vehicles with our kingfisher brand\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is a Boiled Water Notice?"]\r\n\r\nIf we have issued a Boiled Water Notice to our customers, this means that our routine water quality tests have revealed the water does not meet the requirements for drinking water.\r\n\r\nA Boil Water Notice means you must boil your tap water before you consume it ins any way. This includes drinking, brushing your teeth, making ice cubes, preparing food, cleaning feeding equipment, or giving it to your pets.\r\n\r\n[button title="Find out more" link="https://www.ccw.org.uk/faq/whats-a-boil-water-notice/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Will you provide bottled water?"]\r\n\r\nDepending on the severity of the situation and the length of time the incident or emergency continues, we would endeavour to set up water stations to get bottled water safely to customers.\r\n\r\nCustomers would be able to collect bottled water from the secure location that has been scoped out by our Health and Safety team.\r\n\r\nFor our most vulnerable customers on our priority services register, we would provide a delivery service.  If you think you are eligible for our Priority Services, please<a href="https://www.portsmouthwater.co.uk/customer-services/priority-services/"> visit our webpage about our Priority Services Register</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is Water Quality?"]\r\n\r\nQuite literally, the quality of the water that you consume. Portsmouth Water has a long record of providing safe drinking water to the population of Portsmouth and the surrounding areas. The safety of the drinking water supply is highly regulated and will always remain one of our principal objectives.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/about-us/water-quality/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How do I find out about works or repairs near me?"]\r\n\r\nPrior to any planned maintenance work we advise impacted customers in writing about the works and any foreseeable . All planned work and issues are displayed on our map with details updated throughout the day.\r\n\r\n[button title="View the map" link="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/?data_id=dataSource_add_from_url_entry-188d83bccc2-layer-15%3A80" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How can I find a reputable plumber?"]\r\n\r\nIf you do find yourself up to your ankles in water… we recommend using WaterSafe® to source an approved water contractor.\r\n\r\n[button title="Visit Watersafe" link="https://www.watersafe.org.uk/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What are our Guaranteed Service Standards?"]\r\n\r\nWe are committed to providing exceptional service and delivering excellence for our customers. However, if on occasion things don’t go to plan, we operate under our Guaranteed Service Standards. This means that if we fail to meet the standards, we will pay you compensation\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/customer-services/service-standards/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n&nbsp;\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Emergency Guide', '', 'inherit', 'closed', 'closed', '', '14406-revision-v1', '', '', '2023-12-12 12:51:41', '2023-12-12 12:51:41', '', 14406, 'https://www.portsmouthwater.co.uk/?p=14408', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14409, 21, '2023-12-12 14:54:21', '2023-12-12 14:54:21', '<h2>What to do in an Emergency</h2>\r\nIn an emergency our teams are trained to respond as quickly as possible. Keeping our customers informed during a major incident is a top priority and our contact centre may become very busy with calls, at which point we will add a recorded message to our phone lines with up-to-date information and advice on the appropriate action to take.\r\n\r\nRelevant information will be updated on our website via our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4" target="_blank" rel="noopener">incident map</a> as well as on our social media platforms. If necessary, we’ll also be in touch with local news outlets.\r\n<h3>No water check list</h3>\r\nIf you do find yourself without water in your property, then we advise our customers to run through this quick 4 Step Guide:\r\n<ol>\r\n 	<li><strong>Check for water</strong>\r\nTurn on taps and flush the loos in your home. Still no water?</li>\r\n 	<li><strong>Check with a neighbour to see if they are having the same issue.</strong></li>\r\n 	<li><strong>View our maintenance and issues map\r\n</strong>This will show you if we are carrying out any work in your area, simply add your postcode to search. No water after recent works? Call us on 023 9249 9888</li>\r\n 	<li>Still no water? There may be a live incident.\r\nVisit our website and take a look at our social media pages for updates.</li>\r\n</ol>\r\n<h2>FAQs</h2>\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="What is a major incident?"]\r\n\r\nFor our customers, this would be a loss of water supply to a large area or undrinkable water. This requires us to make special arrangements and work with other emergency responder agencies to rectify any issues and continue to supply water to customers however we can.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is an emergency?"]\r\n\r\nWe would categorise this as a serious, unexpected, and often dangerous situation that requires immediate action for leaks, burst pipes, flooding.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How would I know you are Portsmouth Water representative?"]\r\n\r\nAll our representatives out in the area have their own identification badge, Portsmouth Water branded uniform with a kingfisher logo, high-vis-jackets, and our vehicles with our kingfisher brand.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is a Boiled Water Notice?"]\r\n\r\nIf we have issued a Boiled Water Notice to our customers, this means that our routine water quality tests have revealed the water does not meet the requirements for drinking water.\r\n\r\nA Boil Water Notice means you must boil your tap water before you consume it ins any way. This includes drinking, brushing your teeth, making ice cubes, preparing food, cleaning feeding equipment, or giving it to your pets.\r\n\r\n[button title="Find out more" link="https://www.ccw.org.uk/faq/whats-a-boil-water-notice/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Will you provide bottled water?"]\r\n\r\nDepending on the severity of the situation and the length of time the incident or emergency continues, we would endeavour to set up water stations to get bottled water safely to customers.\r\n\r\nCustomers would be able to collect bottled water from the secure location that has been scoped out by our Health and Safety team.\r\n\r\nFor our most vulnerable customers on our priority services register, we would provide a delivery service.  If you think you are eligible for our Priority Services, please<a href="https://www.portsmouthwater.co.uk/customer-services/priority-services/"> visit our webpage about our Priority Services Register</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is Water Quality?"]\r\n\r\nQuite literally, the quality of the water that you consume. Portsmouth Water has a long record of providing safe drinking water to the population of Portsmouth and the surrounding areas. The safety of the drinking water supply is highly regulated and will always remain one of our principal objectives.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/about-us/water-quality/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How do I find out about works or repairs near me?"]\r\n\r\nPrior to any planned maintenance work we advise impacted customers in writing about the works and any foreseeable . All planned work and issues are displayed on our map with details updated throughout the day.\r\n\r\n[button title="View the map" link="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/?data_id=dataSource_add_from_url_entry-188d83bccc2-layer-15%3A80" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How can I find a reputable plumber?"]\r\n\r\nIf you do find yourself up to your ankles in water… we recommend using WaterSafe® to source an approved water contractor.\r\n\r\n[button title="Visit Watersafe" link="https://www.watersafe.org.uk/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What are our Guaranteed Service Standards?"]\r\n\r\nWe are committed to providing exceptional service and delivering excellence for our customers. However, if on occasion things don’t go to plan, we operate under our Guaranteed Service Standards. This means that if we fail to meet the standards, we will pay you compensation.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/customer-services/service-standards/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n&nbsp;\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Emergency Guide', '', 'inherit', 'closed', 'closed', '', '14406-revision-v1', '', '', '2023-12-12 14:54:21', '2023-12-12 14:54:21', '', 14406, 'https://www.portsmouthwater.co.uk/?p=14409', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14413, 1, '2023-12-15 13:47:57', '2023-12-15 13:47:57', '<h2>©Portsmouth Water Ltd</h2>\r\nThis website is governed by the law and jurisdiction of England and Wales. All rights, including, without limitation copyright, in the form and content of this website are owned by Portsmouth Water Ltd.\r\n<h3>Disclaimer</h3>\r\nWhilst every effort has been made to ensure that the information in this website is accurate and up to date, the information contained herein is provided without any representation or warranty of any kind. In no event shall Portsmouth Water Ltd be liable for any damage or loss arising out of or in connection with the use of this website or other sites that may be linked to this site.\r\n<h3>Privacy Notice</h3>\r\nThe purpose of this Privacy Notice is to make it easier for you to understand how we use and protect your personal data. Personal data is any data that can identify you either on its own or used with other data.\r\n\r\nThis Privacy Notice will help you understand your privacy rights, how and why we need to process your personal data, and how you can get in touch with us if you need to.\r\n\r\nProcessing personal data involves any activity to do with that data, for example collection, storage, editing and deletion.\r\n\r\nWe’ve presented this information in different sections so you can access the information you need more easily. You’ll find our general privacy information under the headings below; with a separate PDF of the whole document should you wish to download this.\r\n\r\nWe take your personal data privacy very seriously and we\'re committed to protecting your personal data by complying with the relevant privacy legislation. We encourage you to read each section thoroughly.\r\n\r\nIf we make any significant changes impacting your privacy, we\'ll make this clear. Please remember to check from time to time.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/06/PW-Privacy-Notice-8-June-2023.pdf">Download our Privacy Notice here</a>\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="About Portsmouth Water"]\r\n\r\nThis Privacy Notice is designed to explain how we collect and use our customer’s and other individual’s personal data.\r\n\r\nWe are committed to protecting this data, to uphold their data rights, and to meet expectations for handling personal data. We are a registered data controller, registration number: Z6707640. This means it is our responsibility to maintain and protect all personal data that we collect and ensure that anyone we share personal data with will also adequately protect that data.\r\n\r\nThis Notice relates to Portsmouth Water Limited (Company Number 2536455) as the principal subsidiary in the South Downs Group, but will also apply to other subsidiaries.[/accordion_item]\r\n\r\n[accordion_item title="What personal data do we collect?"]\r\n\r\nWe will always endeavour to make it clear why we are collecting your personal data.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nWe could collect and process your personal data in a number of ways from the information you give to us. You may provide information to us about you by filling in a form on our website or by contacting us by telephone, email or otherwise. This includes information you provide when registering for our online billing \'MyAccount\', when you search for or request a service from us, enter a competition or survey or when you report a leak, problem or provide feedback regarding our website or the services we provide.\r\n\r\nThe information you provide us with will vary, but will include:\r\n<ul>\r\n 	<li>Personal details: title, name, date of birth, disability;</li>\r\n 	<li>Bank account and card details: account number and sort code, accounts holders name, direct debit details;</li>\r\n 	<li>Contact details: postal address, email address, mobile and/or landline numbers;</li>\r\n 	<li>Financial details: household income, benefits;</li>\r\n 	<li>Household information: age and number of children;</li>\r\n 	<li>Documentation: bank statements, passports etc.</li>\r\n</ul>\r\nWe will keep scanned copies of any documents for validation and audit purposes, this evidence will be deleted in line with our retention policy.\r\n\r\nIf an individual or household is registered on our Priority Services Register, we will collect information to allow us to provide additional assistance and support to that individual when required. For more information, please see the ‘Priority Services Register – Helping Our Vulnerable Customers’ section of this Notice.\r\n\r\nWe also collect information about you from other sources, examples being:\r\n<ul>\r\n 	<li>If you are a tenant, your Landlord or letting agent may provide us with personal data in order to set up or close down your water account at their property.</li>\r\n 	<li>A new resident at a former supply address, estate/letting agent or solicitor acting on behalf of you or a new resident of a former supply address (e.g. where you are moving home and the third party is providing a forwarding address - with or without your consent).</li>\r\n 	<li>Your sewerage company to ensure accurate billing.</li>\r\n 	<li>Debt Management and Tracing Agencies will provide us with contact information (emails and telephone numbers) to allow us to contact and locate individuals for debt collection purposes.</li>\r\n</ul>\r\nWe record all phone calls, incoming and out-going, made by departments that deal directly with customers, including Customer Services, Networks, Water Quality and Wholesale Services. While providing services we will collect data about you and when reading your water meter, we will collect water usage information including, where applicable, information from SMART meters.\r\n\r\nWhenever you visit our website we use cookies - these cookies do not collect personal information. For more information, please see the ‘Visiting Our Website, Using Our Online Customer Portal ‘MyAccount’ and Our Cookie Policy’ section of this Notice.\r\n\r\nWe also collect data from publicly available sources (such as the electoral roll and Land Registry) where the information is made public as a matter of law.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What to expect when you contact us"]\r\n\r\n<strong>Contacting us via social media</strong>\r\n\r\nIt is never a good idea to post your personal contact information on a public social media site. If you contact us using social media to report an issue and we need more information, we will ask you to private message us with suitable communication information which we will use to contact you in order to resolve your concern or gather additional information for our investigation.\r\n\r\n<strong>Contacting us by telephone </strong>\r\n\r\nWhen you contact us by telephone, your telephone number will be added to your account so that contact with you in relation to your water account can be made more convenient.\r\n\r\nWe will use a telephone number listed on your account to call or text you to provide you with essential service messages.\r\n\r\nWhen contacting us outside of our normal working hours, (between 5pm-8am Monday to Friday and over the weekend), your call will be dealt with by our ‘out-of-hours’ partner, CallCare, who are working with us to ensure our customers can contact us 24 hours a day, 7 days a week. CallCare will collect information from you to allow us to deal with your call efficiently.\r\n\r\n<strong>Emailing us </strong>\r\n\r\nIf you email us, we will respond to you using the email address you gave us. Please try to avoid sending personal data by email as this is not considered to be a secure communication method. Your email address will be added to your account and will be used by us to provide you with essential service messages.\r\n\r\nAny email sent to Portsmouth Water, including any attachments, will be monitored and assessed by our security partners for reasons of security and to check compliance. Emails are also backed up by our data processor Mimecast.\r\n\r\nPlease be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.\r\n\r\n<strong>Contacting us via WebChat </strong>\r\n\r\nWe use a third-party provider, currently LiveChat, to supply and support our Webchat service, which we use to handle customer enquires in real time.\r\n\r\nIf you use the WebChat service we will collect your name, postal address, account number (optional) and email address (optional) as well as the contents of your WebChat session. The information provided will be added to your account.\r\n\r\nYou can request a transcript of your WebChat session once completed. This is sent to the email address you have the option to provide when logging in to the service.\r\n\r\n<strong>Visiting our Offices </strong>\r\n\r\nOur premises are monitored by CCTV so your image will be captured whenever you enter our site boundary. There are signs to show you when you are entering an area monitored by CCTV. CCTV images are held for 30 days and then deleted. In the case of suspected criminal activity CCTV images will be held for longer or shared with the relevant local authority (e.g. the Police).\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Priority Services Register – Helping our vulnerable customers"]\r\n\r\nOur Priority Services Register is a free service for customers who may need additional assistance either in communicating with us or in the event of a water supply interruption/emergency. Priority Services customers include those with physical or mental impairments, medical conditions, the elderly or those with young families. These customers may not be able to easily leave their home to collect bottled water in a water emergency.\r\n\r\nHolding this Register allows us to quickly and efficiently identify those customers who require support in water events, and also allows support to be identified when planning work that may impact the water supply, as well as how we communicate with our customers.\r\n\r\nThe data is processed following individuals themselves, or third parties acting on their behalf (e.g. a family member, a charity, a support worker, a carer etc) signing up for the Register by completing a hard-copy or online form or by calling the Customer Services Team. The individual provides the required information which, as well as that already described, will also include contact details (name, address, email, telephone number). On receiving this information, the relevant Needs Code(s) and/or updates will be made on to the relevant customer account. The Needs Codes are the entries that can be searched to identify the support that is required through reports that we can run when required.\r\n\r\nWe share Priority Services data with the energy sector and other trusted third parties to ensure that the assistance and support required by individuals can also be provided quickly and efficiently by these third parties. The support provided by these third parties may differ from that of Portsmouth Waters support.\r\n\r\nIndividuals can request to be removed from the Register at any time, but we will first review the request and may then discuss this with the individual to make sure it is in their best interest.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Havant Thicket Public Consultation and Project "]\r\n\r\nIf you live close to the location of our proposed new Havant Thicket Reservoir, you\'ll receive communications from us to keep you up to date with the project and/or to inform you of planned works that may require some form of action from yourself (e.g. to move your car to allow surveys to be completed). We may need to seek assistance from mail printing companies to issue these communications to you and if this is required, we will share your name and address. The data will only be shared when necessary and will be deleted within 4 weeks.\r\n\r\nWe have a separate website for the Havant Thicket Reservoir project at <a href="https://havant-thicket-reservoir.uk.engagementhq.com/">https://havant-thicket-reservoir.uk.engagementhq.com/</a><u>.</u> The Privacy Notice on that website details how your data will be used if you decide to register. If you register, and ask a question or provide comments and ask for contact to follow up on this, your contact details will be shared with the relevant consultant to allow a response to be provided.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Customers who fall into arrears or fail to pay their bill"]\r\n\r\nIn respect to a customer’s responsibility for paying their bills, Portsmouth Water has a regulatory requirement to provide a safe, maintained supply of fresh water to your property. In section 5 of our Water Charges Scheme we explain that water charges are payable by the occupier of the premises, or the person who uses the supply, except where the owner of the premises is liable by enactment or by agreement with Portsmouth Water. Our Water Charges Scheme is further supported by the Water Industry Act 1991, which gives Water Companies the powers to charge and recover charges. This is referred to in Section 142 of the Water Industry Act 1991.\r\n\r\nThe information that we hold about customers will be used to recover arrears in line with our regulatory obligations and in doing so we use third party debt collection / management companies and credit reference agencies to assist us, this may include third parties undertaking Court Action on our behalf.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Our Non-Household customers"]\r\n\r\nNon-household customers are non-incorporated businesses whose retail services (e.g. customer services, billing) are provided by a separate water retail company, but whose premises are physically connected to our water network.\r\n\r\nWe provide these customers with a wholesale service. Insofar as limited personal information is collected in relation to non-incorporated businesses, both Portsmouth Water and the relevant water retailer are each separate Controllers of the personal data of the non-household customers in our service areas.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nOur purpose is to use this data to provide a wholesale water service to our non-household customers and their retailers by carrying out activities such as:\r\n<ul>\r\n 	<li>Supplying non-household customers with water in line with our legal and regulatory obligations;</li>\r\n 	<li>Recording and fixing service problems e.g. water pressure issues and burst water pipes;</li>\r\n 	<li>Maintaining our pipes and other assets;</li>\r\n 	<li>Dealing with emergency events;</li>\r\n 	<li>Maintaining, monitoring and reporting drinking water quality;</li>\r\n 	<li>Supporting non-household customers in improving water efficiency;</li>\r\n 	<li>Metering – making appointments, meter fitting and repairing;</li>\r\n 	<li>Collecting, analysing and sharing meter data from smart meter and data loggers to monitor consumption and leakage and enable accurate billing;</li>\r\n 	<li>Making payments – for example Guaranteed Service Standards (GSS);</li>\r\n 	<li>Working with farmers in our area on catchment studies to reduce pollution;</li>\r\n 	<li>Non-household customer communications around street works and incidents;</li>\r\n 	<li>Dealing with claims after service incidents;</li>\r\n 	<li>Managing enquiries and complaints;</li>\r\n 	<li>Assessing allowances and abatements;</li>\r\n 	<li>Carrying out vacant property checks and site visits to check meter and supply details, and;</li>\r\n 	<li>Demonstrating compliance with our legal obligations to our regulators.</li>\r\n</ul>\r\nMore information on the wholesale services we provide to non-households can be found on our website at <a href="http://www.portsmouthwater.co.uk/business/">www.portsmouthwater.co.uk/business/</a>.\r\n\r\n<strong>What type of personal information do we process? </strong>\r\n\r\nThe information processed includes:\r\n<ul>\r\n 	<li>Non-household customer contact and supply address details.</li>\r\n 	<li>Asset and incident information linked to the service that may identify the non-household customer for example, but not limited to, meter serial number, business meter readings, including 15-minute meter readings where data loggers have been fitted and are enabled.</li>\r\n 	<li>Information required to process insurance claims, for example, but not limited to, damage to a property due to flooding from our asset.</li>\r\n 	<li>Information required to produce regulatory reports, for example, reporting number of customer complaints.</li>\r\n</ul>\r\nOur legal basis for processing personal data for these activities is Article 6(1)(e) of the UK GDPR, which allows us to process personal data when this is necessary to perform our public tasks as a regulated business in line with the rules and requirements set out by our regulators, such as Ofwat.\r\n\r\n<strong>Sharing data with third parties </strong>\r\n\r\nTo provide our services in an efficient and effective way, your personal data may be provided to us by your retailer and we\'ll share this with our service providers, for example, sharing Developer details with Retailers when a supply point is created in the market to enable the Retailer to produce bills. We’ll share with the Market Operator Services Limited (MOSL) as required, for example, in registering and de-registering supply points (please see MOSL’s Summary of Agreements for more information <a href="https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file">https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file</a>).\r\n\r\n<strong>How long do we retain this data for? </strong>\r\n\r\nWe have a data retention policy and data will be retained as long as it serves a useful and legitimate purpose, taking into account all legal and regulatory obligations.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Purpose for collecting your personal data"]\r\n\r\nWe will only collect data where we have a clear and legal basis to do so. The table below explains each legal basis we use, with a more detailed description of the purpose alongside it:\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv1.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12123 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv1.png" alt="" width="381" height="265" /></a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv2.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12124 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv2.png" alt="" width="372" height="418" /></a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv3.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12125 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv3.png" alt="" width="371" height="124" /></a>\r\n\r\n&nbsp;\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Who we share personal data with"]\r\n\r\nWe share personal data with multiple parties for legal, regulatory, and operational purposes. Other than where exchange of data is required by law, we have contracts in place with third parties with whom we share data. These contracts detail how personal data should be handled and protected while being processed by any third party. We conduct due diligence checks on third party processors to ensure they comply with their obligations to us.\r\n\r\nWe have legal requirements for sharing data with your Sewerage Provider – this will usually be Southern Water Services Limited however; other companies may be operating in our area of supply and provide your waste water services.\r\n\r\nWe may use carefully selected third parties to help process your data and provide you with excellent customer service. We use software providers for different systems like our billing system and job management system to support us with the large amount of data that we need to manage. We use Computershare to assist us with printing bills and customer communications and to provide you with online customer accounts. We use companies to help us process payments including card payments, payment cards and to process cheques.\r\n\r\nWe share data with external agencies, such as local authorities, Police, Fire and/or Ambulance services, e.g. in the event of an emergency (this may include special category data, such as medical conditions if you have signed up to our Priority Services Register).\r\n\r\nWe use third party organisations to help us provide our services to you and we share data with these parties. We have contracts in place and this means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any other organisation unless they are instructed by us to do so. They will hold it securely and retain it for the period we instruct.\r\n\r\nSome of the third parties with whom we share your data are based outside of the United Kingdom and, in some cases, outside the European Economic Area. In these cases, your data is protected by the special safeguarding measures set out by the data protection legislation i.e.\r\n<ul>\r\n 	<li>our contracts with these third parties incorporate the standard contractual clauses adopted by the European Commission and UK authorities for this purpose; or,</li>\r\n 	<li>the transfer is protected by the recipient’s binding corporate rule arrangements, or;</li>\r\n 	<li>the recipient is in a country whose data protection laws are deemed by UK/EU authorities to provide adequate safeguard for transferred personal data without the need for additional safeguarding measures to be put in place.</li>\r\n</ul>\r\nWe work closely with a number of Contractors, our primary contractor being Cappagh, for mains replacement, pipe repairs and meter options, and these Contractors will have access to customer information relevant to their work. We also use trusted Contractors to make leak repairs at customer properties. If you contact us about a leak in your home and are eligible for a visit, your data will be shared with our Contractors in order for them to provide this function on our behalf.\r\n\r\nWe share data with selected third parties for marketing purposes in circumstances where we have a legitimate interest in promoting their services and where we feel you would benefit from their products or services. In particular, we share data with HomeServe, who may use the information we provide to them to send you dual branded marketing information on our behalf in relation to their Plumbing and Drainage Plus Insurance. You can opt-out of receiving direct marketing at any time by email, phone or in writing. To opt out of HomeServe marketing you can also complete an online form. Please see the Direct Marketing section for more details. From time to time, we require legal advice and may need to share your personal data with our legal advisers, our insurance company or other professional advisors in order to obtain advice or to make a claim. The types of Organisations we share data with are as follows:-\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv4.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12126 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv4.png" alt="" width="601" height="698" /></a> <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv5.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12127 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv5.png" alt="" width="601" height="158" /></a>\r\n\r\nTo comply with our legal and regulatory obligations we provide personal data to the following Authorities:\r\n<ul>\r\n 	<li>Defra</li>\r\n 	<li>Ofwat</li>\r\n 	<li>Drinking Water Inspectorate</li>\r\n 	<li>Environment Agency</li>\r\n 	<li>Public Health England</li>\r\n 	<li>Environmental Health Authorities</li>\r\n 	<li>Institute of Customer Service</li>\r\n 	<li>Consumer Council for Water (CCW)</li>\r\n 	<li>The Water Redress Scheme (WATRS)</li>\r\n 	<li>Market Operator Services Limited (MOSL).</li>\r\n</ul>\r\n<strong>Ofwat surveys (customer service - “C-Mex and D-Mex”) </strong>\r\n\r\nAll household customers and developers who contact us may have their contact information passed to a third-party processor acting on behalf of our water regulator Ofwat for the purposes of regulating customer service in the water industry in England and Wales. You may be contacted by this third party about the service you received from Portsmouth Water and asked to score our performance. Your response is very important as it allows Ofwat to regulate the performance of companies and the service they provide their customers. This is not a marketing call or a call used for market research purposes. As our water regulator we are obliged to share certain details with them, however, if you would rather, we did not do this then please let us know by emailing us at: dataprotection@portsmouthwater.co.uk. For more information, please visit the Ofwat website at <a href="http://www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/">www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/</a>.\r\n\r\n<strong>Our surveys </strong>\r\n\r\nWe use third parties, or our own employees, to help contact our various types of customers to undertake water consumption surveys to inform our water resource management plan or for customer satisfaction or customer engagement processes. These are not marketing calls and your response is very important to us. If you would prefer not to participate you can register yourself as ‘no contact for surveys’ with our customer services team at any time or by emailing us at dataprotection@portsmouthwater.co.uk. Please note this will not stop general communications in relation to your account or water supply. The results of these surveys are not stored on your water account but are instead used by our customer engagement and water resources team to look at improving engagement or planning resources in the area.\r\n\r\nWe may also contact you to undertake a survey after you have been in touch with us so that we can find out how satisfied you were with the service you received. We may contact you after this to see if we can improve our service to you.\r\n\r\n<strong>Direct marketing</strong>\r\n\r\nWe do not use direct marketing to sell our core services, however, we may want to contact you in relation to additional services, such as water efficiency services. We may also want to provide you with marketing information from carefully selected third parties which relate to the services we provide.\r\n\r\nNon-personalised bill inserts will be included with your water bill in relation to WaterAid and HomeServe – to opt out of receiving these bill inserts, please complete the form at <a href="http://www.portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you contact our call centre, we may offer you the opportunity to talk to HomeServe about their Plumbing and Drainage Plus Insurance, unless you already have a policy with them or have indicated the product is not suitable for you. To opt-out of HomeServe marketing, in addition to the options below, you can also complete our online form which can be found under the ‘Cover Through HomeServe’ section at <a href="https://portsmouthwater.co.uk/optout">www.portsmouthwater.co.uk/optout</a>.\r\n\r\nIf you decide to purchase Plumbing and Drainage insurance with HomeServe they will process your data as a Data Controller. To view a copy of HomeServe’s Privacy Policy please visit: <a href="http://www.homeserve.com/uk/about/privacy-policy">www.homeserve.com/uk/about/privacy-policy</a>.\r\n\r\nYou have the right to stop the use of your personal data for direct marketing activities and we must and will comply with your request.\r\n\r\nIf you would like to stop any other direct marketing communications from us:\r\n<ul>\r\n 	<li>Call us on 023 9249 9666 and tell us you no longer wish to receive direct marketing;</li>\r\n 	<li>Email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a>, or;</li>\r\n 	<li>Write to us at – Portsmouth Water, PO Box 8, West Street, Havant PO9 1LG.</li>\r\n</ul>\r\n<strong>Please note:</strong> You may continue to receive communications for a short period after changing your preferences whilst our systems are fully updated. If a third party marketing campaign is in the process of being issued at the time of your opt-out request, it may not be possible to remove your data from that campaign, therefore, you may receive this marketing communication. If this is likely to occur, we will write to you to let you know.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Visiting our website, using our online customer portal ‘MyAccount’ &amp; our Cookie Policy"]\r\n\r\n<strong>If you are an e-billing customer </strong>\r\n\r\nIn the interest of reducing paper and protecting the environment, and for your convenience, you may be an e-billing customer. This means that you can sign in online to see your bills and any outstanding payments and you will receive email or SMS text message notifications when you have a new bill, depending on the preference you select. We do take your email address, water account number, name, telephone number and postal address when you sign up for e-billing. For more information, please see our Terms of Use.\r\n\r\nYour email address or telephone number will be used to contact you about water services that we provide.\r\n\r\n<strong>Using social media to login </strong>\r\n\r\nUsing your social media account (Google or Facebook) to login to ‘MyAccount’ will provide you with a more efficient way for you to access your account by enabling a quicker login. No data from your Portsmouth Water MyAccount is shared with Facebook or Google when logging in using these services. Using a social media login will open a session with either Facebook or Google and therefore once you have finished using MyAccount, you may wish to open a further browser to logout of your social media account, especially if you are using a shared or public computer.\r\n\r\n<strong>Cookies </strong>\r\n\r\nWe use a cookies tool on our website to gain consent for the optional cookies we use. Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool. You can read more about how we use cookies, and how to change your cookies preferences, in our <a href="https://www.portsmouthwater.co.uk/about-us/cookie-policy/">Cookies Policy</a>.\r\n\r\nMost web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at <a href="http://www.allaboutcookies.org">www.allaboutcookies.org</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What are your privacy rights?"]\r\n\r\nYou have certain legal rights in relation to any personal data about you which we hold. These rights are summarised below:\r\n<ul>\r\n 	<li><strong>Right to be informed: </strong>You can ask for details of how we process your personal data, as cover by this Privacy Notice.</li>\r\n 	<li><strong>Right to Access:</strong> You can ask for a copy of the information we hold about you. If possible, you should specify the type of information you’d like to see to ensure that our response meets your expectations. We must be able to verify your identify and your request may not impact the rights and freedoms of other people, e.g. privacy and confidentiality rights of other customers or staff. Other exemptions may apply and this will be dependent on the information and context.</li>\r\n 	<li><strong>Right to Rectification:</strong> You can ask that your personal data be corrected or updated if you believe it is inaccurate or incomplete. This right only applies to your own personal data and when exercising this right, please be as specific as possible.</li>\r\n 	<li><strong>Right to Erasure:</strong> You may, in certain circumstances, be entitled to ask to have your personal data erased (this is also known as the ‘right to be forgotten’). We may not be able to erase your personal data if, for example, we need it to comply with a legal obligation or exercise or defend legal claims.</li>\r\n 	<li><strong>Right to Restriction on Processing:</strong> You can ask us to stop using your personal data, however, in some circumstances this right may not apply, for example, if you have a legal obligation to use the data.</li>\r\n 	<li><strong>Right to Data Portability:</strong> We do not currently carry out any such processing. If we do in the future, you can make a request and this data can be exported from our systems.</li>\r\n 	<li><strong>Right to Object:</strong> You can request that your personal data is not processed for specific purposes such as profiling. This right applies where our processing of your personal data is necessary for us to perform a task in the public interest or for our functions or for our legitimate purposes. You can also object to our processing of your personal data for direct marketing purposes. If you would like to opt out of receiving any marketing communications from us, please contact us using the details within this Notice.</li>\r\n 	<li><strong>Rights Related to Automated Decision-making, including profiling:</strong> You have the right to not be subject to a decision based solely on automated processing of your personal data (i.e. no human intervention), including profiling, where the decision affects your legal status or rights of where the decision has a similarly significant effect, e.g. affecting your financial circumstances or employment opportunities.</li>\r\n</ul>\r\nThe applicability of some of these rights depends on the legal basis of processing of the data concerned. Some of these rights only apply in specific circumstances and we may not need to fully comply with your request in all cases.\r\n\r\nYou may exercise any of these rights free of charge, by contacting us. We may need to check your identity and may need to ask for more information – it’ll help us to help you if you\'re as specific in your request as possible.\r\n\r\nWe’ll comply with your request within one calendar month (from the time we receive your request, or any additional information we asked for) unless:\r\n<ul>\r\n 	<li>It\'s a complex request – in such cases, we’ll respond within the month to inform you of the appropriate response period that will apply to your request (which may be a period of up to three months), or;</li>\r\n 	<li>in exceptional circumstances, we would not be able to carry out your request. In these cases, we\'ll inform you of the reason within one calendar month.</li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Contacting us"]\r\n\r\nIf you would like to request further information about our Privacy Notice, or exercise any of your rights, you can email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a> or write us at:\r\n\r\n<strong>Data Protection Officer\r\n</strong><strong>Portsmouth Water\r\n</strong><strong>PO Box 8\r\n</strong><strong>West Street\r\n</strong><strong>Havant\r\n</strong><strong>PO9 1LG</strong>\r\n\r\nYou can also contact the Information Commissioner\'s Office at <a href="http://ico.org.uk/">http://ico.org.uk/</a> or write to Wycliffe House Water Lane, Wilmslow, Cheshire SK9 5AF or 0303 123 1113 for information, advice or to make a complaint.\r\n\r\nPortsmouth Water tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]\r\n<h3>Website Terms of Use</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/12/Intellectual-Property-Rights-Notice-and-Website-Terms-Dec-2023.pdf">Download our website Terms of Use here</a>', 'Privacy Notice', '', 'inherit', 'closed', 'closed', '', '2387-revision-v1', '', '', '2023-12-15 13:47:57', '2023-12-15 13:47:57', '', 2387, 'https://www.portsmouthwater.co.uk/?p=14413', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (14423, 1, '2023-12-18 10:13:27', '2023-12-18 10:13:27', '<h2>©Portsmouth Water Ltd</h2>\r\nThis website is governed by the law and jurisdiction of England and Wales. All rights, including, without limitation copyright, in the form and content of this website are owned by Portsmouth Water Ltd.\r\n<h3>Disclaimer</h3>\r\nWhilst every effort has been made to ensure that the information in this website is accurate and up to date, the information contained herein is provided without any representation or warranty of any kind. In no event shall Portsmouth Water Ltd be liable for any damage or loss arising out of or in connection with the use of this website or other sites that may be linked to this site.\r\n<h3>Privacy Notice</h3>\r\nThe purpose of this Privacy Notice is to make it easier for you to understand how we use and protect your personal data. Personal data is any data that can identify you either on its own or used with other data.\r\n\r\nThis Privacy Notice will help you understand your privacy rights, how and why we need to process your personal data, and how you can get in touch with us if you need to.\r\n\r\nProcessing personal data involves any activity to do with that data, for example collection, storage, editing and deletion.\r\n\r\nWe’ve presented this information in different sections so you can access the information you need more easily. You’ll find our general privacy information under the headings below; with a separate PDF of the whole document should you wish to download this.\r\n\r\nWe take your personal data privacy very seriously and we\'re committed to protecting your personal data by complying with the relevant privacy legislation. We encourage you to read each section thoroughly.\r\n\r\nIf we make any significant changes impacting your privacy, we\'ll make this clear. Please remember to check from time to time.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/12/Privacy-Notice-Dec-2023.pdf" target="_blank" rel="noopener">Download our Privacy Notice here</a>\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="About Portsmouth Water"]\r\n\r\nThis Privacy Notice is designed to explain how we collect and use our customer’s and other individual’s personal data.\r\n\r\nWe are committed to protecting this data, to uphold their data rights, and to meet expectations for handling personal data. We are a registered data controller, registration number: Z6707640. This means it is our responsibility to maintain and protect all personal data that we collect and ensure that anyone we share personal data with will also adequately protect that data.\r\n\r\nThis Notice relates to Portsmouth Water Limited (Company Number 2536455) as the principal subsidiary in the South Downs Group, but will also apply to other subsidiaries.[/accordion_item]\r\n\r\n[accordion_item title="What personal data do we collect?"]\r\n\r\nWe will always endeavour to make it clear why we are collecting your personal data.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nWe could collect and process your personal data in a number of ways from the information you give to us. You may provide information to us about you by filling in a form on our website or by contacting us by telephone, email or otherwise. This includes information you provide when registering for our online billing \'MyAccount\', when you search for or request a service from us, enter a competition or survey or when you report a leak, problem or provide feedback regarding our website or the services we provide.\r\n\r\nThe information you provide us with will vary, but will include:\r\n<ul>\r\n 	<li>Personal details: title, name, date of birth, disability;</li>\r\n 	<li>Bank account and card details: account number and sort code, accounts holders name, direct debit details;</li>\r\n 	<li>Contact details: postal address, email address, mobile and/or landline numbers;</li>\r\n 	<li>Financial details: household income, benefits;</li>\r\n 	<li>Household information: age and number of children;</li>\r\n 	<li>Documentation: bank statements, passports etc.</li>\r\n</ul>\r\nWe will keep scanned copies of any documents for validation and audit purposes, this evidence will be deleted in line with our retention policy.\r\n\r\nIf an individual or household is registered on our Priority Services Register, we will collect information to allow us to provide additional assistance and support to that individual when required. For more information, please see the ‘Priority Services Register – Helping Our Vulnerable Customers’ section of this Notice.\r\n\r\nWe also collect information about you from other sources, examples being:\r\n<ul>\r\n 	<li>If you are a tenant, your Landlord or letting agent may provide us with personal data in order to set up or close down your water account at their property.</li>\r\n 	<li>A new resident at a former supply address, estate/letting agent or solicitor acting on behalf of you or a new resident of a former supply address (e.g. where you are moving home and the third party is providing a forwarding address - with or without your consent).</li>\r\n 	<li>Your sewerage company to ensure accurate billing.</li>\r\n 	<li>Debt Management and Tracing Agencies will provide us with contact information (emails and telephone numbers) to allow us to contact and locate individuals for debt collection purposes.</li>\r\n</ul>\r\nWe record all phone calls, incoming and out-going, made by departments that deal directly with customers, including Customer Services, Networks, Water Quality and Wholesale Services. While providing services we will collect data about you and when reading your water meter, we will collect water usage information including, where applicable, information from SMART meters.\r\n\r\nWhenever you visit our website we use cookies - these cookies do not collect personal information. For more information, please see the ‘Visiting Our Website, Using Our Online Customer Portal ‘MyAccount’ and Our Cookie Policy’ section of this Notice.\r\n\r\nWe also collect data from publicly available sources (such as the electoral roll and Land Registry) where the information is made public as a matter of law.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What to expect when you contact us"]\r\n\r\n<strong>Contacting us via social media</strong>\r\n\r\nIt is never a good idea to post your personal contact information on a public social media site. If you contact us using social media to report an issue and we need more information, we will ask you to private message us with suitable communication information which we will use to contact you in order to resolve your concern or gather additional information for our investigation.\r\n\r\n<strong>Contacting us by telephone </strong>\r\n\r\nWhen you contact us by telephone, your telephone number will be added to your account so that contact with you in relation to your water account can be made more convenient.\r\n\r\nWe will use a telephone number listed on your account to call or text you to provide you with essential service messages.\r\n\r\nWhen contacting us outside of our normal working hours, (between 5pm-8am Monday to Friday and over the weekend), your call will be dealt with by our ‘out-of-hours’ partner, CallCare, who are working with us to ensure our customers can contact us 24 hours a day, 7 days a week. CallCare will collect information from you to allow us to deal with your call efficiently.\r\n\r\n<strong>Emailing us </strong>\r\n\r\nIf you email us, we will respond to you using the email address you gave us. Please try to avoid sending personal data by email as this is not considered to be a secure communication method. Your email address will be added to your account and will be used by us to provide you with essential service messages.\r\n\r\nAny email sent to Portsmouth Water, including any attachments, will be monitored and assessed by our security partners for reasons of security and to check compliance. Emails are also backed up by our data processor Mimecast.\r\n\r\nPlease be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.\r\n\r\n<strong>Contacting us via WebChat </strong>\r\n\r\nWe use a third-party provider, currently LiveChat, to supply and support our Webchat service, which we use to handle customer enquires in real time.\r\n\r\nIf you use the WebChat service we will collect your name, postal address, account number (optional) and email address (optional) as well as the contents of your WebChat session. The information provided will be added to your account.\r\n\r\nYou can request a transcript of your WebChat session once completed. This is sent to the email address you have the option to provide when logging in to the service.\r\n\r\n<strong>Visiting our Offices </strong>\r\n\r\nOur premises are monitored by CCTV so your image will be captured whenever you enter our site boundary. There are signs to show you when you are entering an area monitored by CCTV. CCTV images are held for 30 days and then deleted. In the case of suspected criminal activity CCTV images will be held for longer or shared with the relevant local authority (e.g. the Police).\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Priority Services Register – Helping our vulnerable customers"]\r\n\r\nOur Priority Services Register is a free service for customers who may need additional assistance either in communicating with us or in the event of a water supply interruption/emergency. Priority Services customers include those with physical or mental impairments, medical conditions, the elderly or those with young families. These customers may not be able to easily leave their home to collect bottled water in a water emergency.\r\n\r\nHolding this Register allows us to quickly and efficiently identify those customers who require support in water events, and also allows support to be identified when planning work that may impact the water supply, as well as how we communicate with our customers.\r\n\r\nThe data is processed following individuals themselves, or third parties acting on their behalf (e.g. a family member, a charity, a support worker, a carer etc) signing up for the Register by completing a hard-copy or online form or by calling the Customer Services Team. The individual provides the required information which, as well as that already described, will also include contact details (name, address, email, telephone number). On receiving this information, the relevant Needs Code(s) and/or updates will be made on to the relevant customer account. The Needs Codes are the entries that can be searched to identify the support that is required through reports that we can run when required.\r\n\r\nWe share Priority Services data with the energy sector and other trusted third parties to ensure that the assistance and support required by individuals can also be provided quickly and efficiently by these third parties. The support provided by these third parties may differ from that of Portsmouth Waters support.\r\n\r\nIndividuals can request to be removed from the Register at any time, but we will first review the request and may then discuss this with the individual to make sure it is in their best interest.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Havant Thicket Public Consultation and Project "]\r\n\r\nIf you live close to the location of our proposed new Havant Thicket Reservoir, you\'ll receive communications from us to keep you up to date with the project and/or to inform you of planned works that may require some form of action from yourself (e.g. to move your car to allow surveys to be completed). We may need to seek assistance from mail printing companies to issue these communications to you and if this is required, we will share your name and address. The data will only be shared when necessary and will be deleted within 4 weeks.\r\n\r\nWe have a separate website for the Havant Thicket Reservoir project at <a href="https://havant-thicket-reservoir.uk.engagementhq.com/">https://havant-thicket-reservoir.uk.engagementhq.com/</a><u>.</u> The Privacy Notice on that website details how your data will be used if you decide to register. If you register, and ask a question or provide comments and ask for contact to follow up on this, your contact details will be shared with the relevant consultant to allow a response to be provided.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Customers who fall into arrears or fail to pay their bill"]\r\n\r\nIn respect to a customer’s responsibility for paying their bills, Portsmouth Water has a regulatory requirement to provide a safe, maintained supply of fresh water to your property. In section 5 of our Water Charges Scheme we explain that water charges are payable by the occupier of the premises, or the person who uses the supply, except where the owner of the premises is liable by enactment or by agreement with Portsmouth Water. Our Water Charges Scheme is further supported by the Water Industry Act 1991, which gives Water Companies the powers to charge and recover charges. This is referred to in Section 142 of the Water Industry Act 1991.\r\n\r\nThe information that we hold about customers will be used to recover arrears in line with our regulatory obligations and in doing so we use third party debt collection / management companies and credit reference agencies to assist us, this may include third parties undertaking Court Action on our behalf.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Our Non-Household customers"]\r\n\r\nNon-household customers are non-incorporated businesses whose retail services (e.g. customer services, billing) are provided by a separate water retail company, but whose premises are physically connected to our water network.\r\n\r\nWe provide these customers with a wholesale service. Insofar as limited personal information is collected in relation to non-incorporated businesses, both Portsmouth Water and the relevant water retailer are each separate Controllers of the personal data of the non-household customers in our service areas.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nOur purpose is to use this data to provide a wholesale water service to our non-household customers and their retailers by carrying out activities such as:\r\n<ul>\r\n 	<li>Supplying non-household customers with water in line with our legal and regulatory obligations;</li>\r\n 	<li>Recording and fixing service problems e.g. water pressure issues and burst water pipes;</li>\r\n 	<li>Maintaining our pipes and other assets;</li>\r\n 	<li>Dealing with emergency events;</li>\r\n 	<li>Maintaining, monitoring and reporting drinking water quality;</li>\r\n 	<li>Supporting non-household customers in improving water efficiency;</li>\r\n 	<li>Metering – making appointments, meter fitting and repairing;</li>\r\n 	<li>Collecting, analysing and sharing meter data from smart meter and data loggers to monitor consumption and leakage and enable accurate billing;</li>\r\n 	<li>Making payments – for example Guaranteed Service Standards (GSS);</li>\r\n 	<li>Working with farmers in our area on catchment studies to reduce pollution;</li>\r\n 	<li>Non-household customer communications around street works and incidents;</li>\r\n 	<li>Dealing with claims after service incidents;</li>\r\n 	<li>Managing enquiries and complaints;</li>\r\n 	<li>Assessing allowances and abatements;</li>\r\n 	<li>Carrying out vacant property checks and site visits to check meter and supply details, and;</li>\r\n 	<li>Demonstrating compliance with our legal obligations to our regulators.</li>\r\n</ul>\r\nMore information on the wholesale services we provide to non-households can be found on our website at <a href="http://www.portsmouthwater.co.uk/business/">www.portsmouthwater.co.uk/business/</a>.\r\n\r\n<strong>What type of personal information do we process? </strong>\r\n\r\nThe information processed includes:\r\n<ul>\r\n 	<li>Non-household customer contact and supply address details.</li>\r\n 	<li>Asset and incident information linked to the service that may identify the non-household customer for example, but not limited to, meter serial number, business meter readings, including 15-minute meter readings where data loggers have been fitted and are enabled.</li>\r\n 	<li>Information required to process insurance claims, for example, but not limited to, damage to a property due to flooding from our asset.</li>\r\n 	<li>Information required to produce regulatory reports, for example, reporting number of customer complaints.</li>\r\n</ul>\r\nOur legal basis for processing personal data for these activities is Article 6(1)(e) of the UK GDPR, which allows us to process personal data when this is necessary to perform our public tasks as a regulated business in line with the rules and requirements set out by our regulators, such as Ofwat.\r\n\r\n<strong>Sharing data with third parties </strong>\r\n\r\nTo provide our services in an efficient and effective way, your personal data may be provided to us by your retailer and we\'ll share this with our service providers, for example, sharing Developer details with Retailers when a supply point is created in the market to enable the Retailer to produce bills. We’ll share with the Market Operator Services Limited (MOSL) as required, for example, in registering and de-registering supply points (please see MOSL’s Summary of Agreements for more information <a href="https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file">https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file</a>).\r\n\r\n<strong>How long do we retain this data for? </strong>\r\n\r\nWe have a data retention policy and data will be retained as long as it serves a useful and legitimate purpose, taking into account all legal and regulatory obligations.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Purpose for collecting your personal data"]\r\n\r\nWe will only collect data where we have a clear and legal basis to do so. The table below explains each legal basis we use, with a more detailed description of the purpose alongside it:\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv1.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12123 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv1.png" alt="" width="381" height="265" /></a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv2.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12124 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv2.png" alt="" width="372" height="418" /></a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv3.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12125 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv3.png" alt="" width="371" height="124" /></a>\r\n\r\n&nbsp;\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Who we share personal data with"]\r\n\r\nWe share personal data with multiple parties for legal, regulatory, and operational purposes. Other than where exchange of data is required by law, we have contracts in place with third parties with whom we share data. These contracts detail how personal data should be handled and protected while being processed by any third party. We conduct due diligence checks on third party processors to ensure they comply with their obligations to us.\r\n\r\nWe have legal requirements for sharing data with your Sewerage Provider – this will usually be Southern Water Services Limited however; other companies may be operating in our area of supply and provide your waste water services.\r\n\r\nWe may use carefully selected third parties to help process your data and provide you with excellent customer service. We use software providers for different systems like our billing system and job management system to support us with the large amount of data that we need to manage. We use Computershare to assist us with printing bills and customer communications and to provide you with online customer accounts. We use companies to help us process payments including card payments, payment cards and to process cheques.\r\n\r\nWe share data with external agencies, such as local authorities, Police, Fire and/or Ambulance services, e.g. in the event of an emergency (this may include special category data, such as medical conditions if you have signed up to our Priority Services Register).\r\n\r\nWe use third party organisations to help us provide our services to you and we share data with these parties. We have contracts in place and this means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any other organisation unless they are instructed by us to do so. They will hold it securely and retain it for the period we instruct.\r\n\r\nSome of the third parties with whom we share your data are based outside of the United Kingdom and, in some cases, outside the European Economic Area. In these cases, your data is protected by the special safeguarding measures set out by the data protection legislation i.e.\r\n<ul>\r\n 	<li>our contracts with these third parties incorporate the standard contractual clauses adopted by the European Commission and UK authorities for this purpose; or,</li>\r\n 	<li>the transfer is protected by the recipient’s binding corporate rule arrangements, or;</li>\r\n 	<li>the recipient is in a country whose data protection laws are deemed by UK/EU authorities to provide adequate safeguard for transferred personal data without the need for additional safeguarding measures to be put in place.</li>\r\n</ul>\r\nWe work closely with a number of Contractors, our primary contractor being Cappagh, for mains replacement, pipe repairs and meter options, and these Contractors will have access to customer information relevant to their work. We also use trusted Contractors to make leak repairs at customer properties. If you contact us about a leak in your home and are eligible for a visit, your data will be shared with our Contractors in order for them to provide this function on our behalf.\r\n\r\nWe share data with selected third parties for marketing purposes in circumstances where we have a legitimate interest in promoting their services and where we feel you would benefit from their products or services. In particular, we share data with HomeServe, who may use the information we provide to them to send you dual branded marketing information on our behalf in relation to their Plumbing and Drainage Plus Insurance. You can opt-out of receiving direct marketing at any time by email, phone or in writing. To opt out of HomeServe marketing you can also complete an online form. Please see the Direct Marketing section for more details. From time to time, we require legal advice and may need to share your personal data with our legal advisers, our insurance company or other professional advisors in order to obtain advice or to make a claim. The types of Organisations we share data with are as follows:-\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv4.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12126 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv4.png" alt="" width="601" height="698" /></a> <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv5.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12127 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv5.png" alt="" width="601" height="158" /></a>\r\n\r\nTo comply with our legal and regulatory obligations we provide personal data to the following Authorities:\r\n<ul>\r\n 	<li>Defra</li>\r\n 	<li>Ofwat</li>\r\n 	<li>Drinking Water Inspectorate</li>\r\n 	<li>Environment Agency</li>\r\n 	<li>Public Health England</li>\r\n 	<li>Environmental Health Authorities</li>\r\n 	<li>Institute of Customer Service</li>\r\n 	<li>Consumer Council for Water (CCW)</li>\r\n 	<li>The Water Redress Scheme (WATRS)</li>\r\n 	<li>Market Operator Services Limited (MOSL).</li>\r\n</ul>\r\n<strong>Ofwat surveys (customer service - “C-Mex and D-Mex”) </strong>\r\n\r\nAll household customers and developers who contact us may have their contact information passed to a third-party processor acting on behalf of our water regulator Ofwat for the purposes of regulating customer service in the water industry in England and Wales. You may be contacted by this third party about the service you received from Portsmouth Water and asked to score our performance. Your response is very important as it allows Ofwat to regulate the performance of companies and the service they provide their customers. This is not a marketing call or a call used for market research purposes. As our water regulator we are obliged to share certain details with them, however, if you would rather, we did not do this then please let us know by emailing us at: dataprotection@portsmouthwater.co.uk. For more information, please visit the Ofwat website at <a href="http://www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/">www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/</a>.\r\n\r\n<strong>Our surveys </strong>\r\n\r\nWe use third parties, or our own employees, to help contact our various types of customers to undertake water consumption surveys to inform our water resource management plan or for customer satisfaction or customer engagement processes. These are not marketing calls and your response is very important to us. If you would prefer not to participate you can register yourself as ‘no contact for surveys’ with our customer services team at any time or by emailing us at dataprotection@portsmouthwater.co.uk. Please note this will not stop general communications in relation to your account or water supply. The results of these surveys are not stored on your water account but are instead used by our customer engagement and water resources team to look at improving engagement or planning resources in the area.\r\n\r\nWe may also contact you to undertake a survey after you have been in touch with us so that we can find out how satisfied you were with the service you received. We may contact you after this to see if we can improve our service to you.\r\n\r\n<strong>Direct marketing</strong>\r\n\r\nWe do not use direct marketing to sell our core services, however, we may want to contact you in relation to additional services, such as water efficiency services. We may also want to provide you with marketing information from carefully selected third parties which relate to the services we provide.\r\n\r\nNon-personalised bill inserts will be included with your water bill in relation to WaterAid and HomeServe – to opt out of receiving these bill inserts, please complete the form at <a href="http://www.portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you contact our call centre, we may offer you the opportunity to talk to HomeServe about their Plumbing and Drainage Plus Insurance, unless you already have a policy with them or have indicated the product is not suitable for you. To opt-out of HomeServe marketing, in addition to the options below, you can also complete our online form which can be found under the ‘Cover Through HomeServe’ section at <a href="https://portsmouthwater.co.uk/optout">www.portsmouthwater.co.uk/optout</a>.\r\n\r\nIf you decide to purchase Plumbing and Drainage insurance with HomeServe they will process your data as a Data Controller. To view a copy of HomeServe’s Privacy Policy please visit: <a href="http://www.homeserve.com/uk/about/privacy-policy">www.homeserve.com/uk/about/privacy-policy</a>.\r\n\r\nYou have the right to stop the use of your personal data for direct marketing activities and we must and will comply with your request.\r\n\r\nIf you would like to stop any other direct marketing communications from us:\r\n<ul>\r\n 	<li>Call us on 023 9249 9666 and tell us you no longer wish to receive direct marketing;</li>\r\n 	<li>Email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a>, or;</li>\r\n 	<li>Write to us at – Portsmouth Water, PO Box 8, West Street, Havant PO9 1LG.</li>\r\n</ul>\r\n<strong>Please note:</strong> You may continue to receive communications for a short period after changing your preferences whilst our systems are fully updated. If a third party marketing campaign is in the process of being issued at the time of your opt-out request, it may not be possible to remove your data from that campaign, therefore, you may receive this marketing communication. If this is likely to occur, we will write to you to let you know.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Visiting our website, using our online customer portal ‘MyAccount’ &amp; our Cookie Policy"]\r\n\r\n<strong>If you are an e-billing customer </strong>\r\n\r\nIn the interest of reducing paper and protecting the environment, and for your convenience, you may be an e-billing customer. This means that you can sign in online to see your bills and any outstanding payments and you will receive email or SMS text message notifications when you have a new bill, depending on the preference you select. We do take your email address, water account number, name, telephone number and postal address when you sign up for e-billing. For more information, please see our Terms of Use.\r\n\r\nYour email address or telephone number will be used to contact you about water services that we provide.\r\n\r\n<strong>Using social media to login </strong>\r\n\r\nUsing your social media account (Google or Facebook) to login to ‘MyAccount’ will provide you with a more efficient way for you to access your account by enabling a quicker login. No data from your Portsmouth Water MyAccount is shared with Facebook or Google when logging in using these services. Using a social media login will open a session with either Facebook or Google and therefore once you have finished using MyAccount, you may wish to open a further browser to logout of your social media account, especially if you are using a shared or public computer.\r\n\r\n<strong>Cookies </strong>\r\n\r\nWe use a cookies tool on our website to gain consent for the optional cookies we use. Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool. You can read more about how we use cookies, and how to change your cookies preferences, in our <a href="https://www.portsmouthwater.co.uk/about-us/cookie-policy/">Cookies Policy</a>.\r\n\r\nMost web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at <a href="http://www.allaboutcookies.org">www.allaboutcookies.org</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What are your privacy rights?"]\r\n\r\nYou have certain legal rights in relation to any personal data about you which we hold. These rights are summarised below:\r\n<ul>\r\n 	<li><strong>Right to be informed: </strong>You can ask for details of how we process your personal data, as cover by this Privacy Notice.</li>\r\n 	<li><strong>Right to Access:</strong> You can ask for a copy of the information we hold about you. If possible, you should specify the type of information you’d like to see to ensure that our response meets your expectations. We must be able to verify your identify and your request may not impact the rights and freedoms of other people, e.g. privacy and confidentiality rights of other customers or staff. Other exemptions may apply and this will be dependent on the information and context.</li>\r\n 	<li><strong>Right to Rectification:</strong> You can ask that your personal data be corrected or updated if you believe it is inaccurate or incomplete. This right only applies to your own personal data and when exercising this right, please be as specific as possible.</li>\r\n 	<li><strong>Right to Erasure:</strong> You may, in certain circumstances, be entitled to ask to have your personal data erased (this is also known as the ‘right to be forgotten’). We may not be able to erase your personal data if, for example, we need it to comply with a legal obligation or exercise or defend legal claims.</li>\r\n 	<li><strong>Right to Restriction on Processing:</strong> You can ask us to stop using your personal data, however, in some circumstances this right may not apply, for example, if you have a legal obligation to use the data.</li>\r\n 	<li><strong>Right to Data Portability:</strong> We do not currently carry out any such processing. If we do in the future, you can make a request and this data can be exported from our systems.</li>\r\n 	<li><strong>Right to Object:</strong> You can request that your personal data is not processed for specific purposes such as profiling. This right applies where our processing of your personal data is necessary for us to perform a task in the public interest or for our functions or for our legitimate purposes. You can also object to our processing of your personal data for direct marketing purposes. If you would like to opt out of receiving any marketing communications from us, please contact us using the details within this Notice.</li>\r\n 	<li><strong>Rights Related to Automated Decision-making, including profiling:</strong> You have the right to not be subject to a decision based solely on automated processing of your personal data (i.e. no human intervention), including profiling, where the decision affects your legal status or rights of where the decision has a similarly significant effect, e.g. affecting your financial circumstances or employment opportunities.</li>\r\n</ul>\r\nThe applicability of some of these rights depends on the legal basis of processing of the data concerned. Some of these rights only apply in specific circumstances and we may not need to fully comply with your request in all cases.\r\n\r\nYou may exercise any of these rights free of charge, by contacting us. We may need to check your identity and may need to ask for more information – it’ll help us to help you if you\'re as specific in your request as possible.\r\n\r\nWe’ll comply with your request within one calendar month (from the time we receive your request, or any additional information we asked for) unless:\r\n<ul>\r\n 	<li>It\'s a complex request – in such cases, we’ll respond within the month to inform you of the appropriate response period that will apply to your request (which may be a period of up to three months), or;</li>\r\n 	<li>in exceptional circumstances, we would not be able to carry out your request. In these cases, we\'ll inform you of the reason within one calendar month.</li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Contacting us"]\r\n\r\nIf you would like to request further information about our Privacy Notice, or exercise any of your rights, you can email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a> or write us at:\r\n\r\n<strong>Data Protection Officer\r\n</strong><strong>Portsmouth Water\r\n</strong><strong>PO Box 8\r\n</strong><strong>West Street\r\n</strong><strong>Havant\r\n</strong><strong>PO9 1LG</strong>\r\n\r\nYou can also contact the Information Commissioner\'s Office at <a href="http://ico.org.uk/">http://ico.org.uk/</a> or write to Wycliffe House Water Lane, Wilmslow, Cheshire SK9 5AF or 0303 123 1113 for information, advice or to make a complaint.\r\n\r\nPortsmouth Water tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]\r\n<h3>Website Terms of Use</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/12/Intellectual-Property-Rights-Notice-and-Website-Terms-Dec-2023.pdf">Download our website Terms of Use here</a>', 'Privacy Notice', '', 'inherit', 'closed', 'closed', '', '2387-revision-v1', '', '', '2023-12-18 10:13:27', '2023-12-18 10:13:27', '', 2387, 'https://www.portsmouthwater.co.uk/?p=14423', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14424, 1, '2023-12-18 10:54:51', '2023-12-18 10:54:51', '<h2>©Portsmouth Water Ltd</h2>\r\nThis website is governed by the law and jurisdiction of England and Wales. All rights, including, without limitation copyright, in the form and content of this website are owned by Portsmouth Water Ltd.\r\n<h3>Disclaimer</h3>\r\nWhilst every effort has been made to ensure that the information in this website is accurate and up to date, the information contained herein is provided without any representation or warranty of any kind. In no event shall Portsmouth Water Ltd be liable for any damage or loss arising out of or in connection with the use of this website or other sites that may be linked to this site.\r\n<h3>Privacy Notice</h3>\r\nThe purpose of this Privacy Notice is to make it easier for you to understand how we use and protect your personal data. Personal data is any data that can identify you either on its own or used with other data.\r\n\r\nThis Privacy Notice will help you understand your privacy rights, how and why we need to process your personal data, and how you can get in touch with us if you need to.\r\n\r\nProcessing personal data involves any activity to do with that data, for example collection, storage, editing and deletion.\r\n\r\nWe’ve presented this information in different sections so you can access the information you need more easily. You’ll find our general privacy information under the headings below; with a separate PDF of the whole document should you wish to download this.\r\n\r\nWe take your personal data privacy very seriously and we\'re committed to protecting your personal data by complying with the relevant privacy legislation. We encourage you to read each section thoroughly.\r\n\r\nIf we make any significant changes impacting your privacy, we\'ll make this clear. Please remember to check from time to time.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/12/Privacy-Notice-Dec-2023.pdf" target="_blank" rel="noopener">Download our Privacy Notice here</a>\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="About Portsmouth Water"]\r\n\r\nThis Privacy Notice is designed to explain how we collect and use our customer’s and other individual’s personal data. We are committed to protecting this data, to uphold their data rights, and to meet expectations for handling personal data.\r\n\r\nWe are a registered data controller, registration number: Z6707640. This means it is our responsibility to maintain and protect all personal data that we collect and ensure that anyone we share personal data with will also adequately protect that data.\r\n\r\nThis Notice relates to Portsmouth Water Limited (Company Number 2536455) as the principal subsidiary in the South Downs Group, but will also apply to other subsidiaries.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What personal data do we collect?"]\r\n\r\nWe will always endeavour to make it clear why we are collecting your personal data.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nWe collect and process your personal data in a number of ways from the information you give to us. You may provide information to us about you by filling in a form on our website or by contacting us by telephone, email or otherwise. This includes information you provide when registering for our online customer portal, when you search for or request a service from us, enter a competition or survey or when you report a leak, problem or provide feedback regarding our website or the services we provide.\r\n\r\nThe information you provide us with will vary, but will include:\r\n<ul>\r\n 	<li><strong>Personal details:</strong> title, name, date of birth, disability;</li>\r\n 	<li><strong>Bank account and card details:</strong> account number and sort code, accounts holders name, direct debit details;</li>\r\n 	<li><strong>Contact details:</strong> postal address, email address, mobile and/or landline numbers;</li>\r\n 	<li><strong>Financial details:</strong> household income, benefits;</li>\r\n 	<li><strong>Household information:</strong> age and number of children;</li>\r\n 	<li><strong>Documentation:</strong> bank statements, passports etc.</li>\r\n</ul>\r\nWe will keep scanned copies of any documents for validation and audit purposes, this evidence will be deleted in line with our retention policy.\r\n\r\nIf an individual is registered on our Priority Services Register, we will collect information to allow us to provide additional assistance and support to that individual when required. For more information, please see the ‘Priority Services Register – Helping Our Vulnerable Customers’ section of this Notice.\r\n\r\nWe also collect information about you from other sources, examples being:\r\n<ul>\r\n 	<li>If you are a tenant, your Landlord or letting agent may provide us with personal data in order to set up or close down your water account at their property.</li>\r\n 	<li>A new resident at a former supply address, estate/letting agent or solicitor acting on behalf of you or a new resident of a former supply address (e.g. where you are moving home and the third party is providing a forwarding address - with or without your consent).</li>\r\n 	<li>Your sewerage company to ensure accurate billing.</li>\r\n 	<li>Debt Management and Tracing Agencies will provide us with contact information (emails and telephone numbers) to allow us to contact and locate individuals for debt collection purposes.</li>\r\n</ul>\r\nWe record all phone calls, incoming and out-going, made by departments that deal directly with customers, including Customer Services, Networks, Water Quality and Wholesale Services. Call recordings are held for 2 years before being securely deleted. While providing services we will collect data about you and when reading your water meter we will collect water usage information including, where applicable, information from SMART meters.\r\n\r\nWhenever you visit our website or online portal we use cookies - these cookies do not collect personal information. For more information, please see the ‘Visiting Our Website, Using Our Online Customer Portal and Our Cookie Policy’ section of this Notice. We also collect data from publicly available sources (such as the electoral roll and Land Registry) where the information is made public as a matter of law.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What to expect when you contact us"]\r\n\r\n<strong>Contacting us via social media</strong>\r\n\r\nIt is never a good idea to post your personal contact information on a public social media site. If you contact us using social media to report an issue and we need more information, we will ask you to private message us with suitable communication information which we will use to contact you in order to resolve your concern or gather additional information for our investigation.\r\n\r\n<strong>Contacting us by telephone</strong>\r\n\r\nWhen you contact us by telephone, your telephone number will be added to your account so that contact with you in relation to your water account can be made more convenient.\r\n\r\nWe will use a telephone number listed on your account to call or text you to provide you with essential service messages.\r\n\r\nWhen contacting us outside of our normal working hours, (between 5pm-8am Monday to Friday and over the weekend), your call will be dealt with by our ‘out-of-hours’ partner, CallCare, who are working with us to ensure our customers can contact us 24 hours a day, 7 days a week. CallCare will collect information from you to allow us to deal with your call efficiently.\r\n\r\n<strong>Emailing us </strong>\r\n\r\nIf you email us, we will respond to you using the email address you gave us. Your email address will be added to your account and will be used by us to provide you with essential service messages. Please try to avoid sending personal data by email as this is not considered to be a secure communication method.\r\n\r\nAny email sent to Portsmouth Water, including any attachments, will be monitored and assessed by our security partners for reasons of security and to check compliance. Emails are also backed up by our data processor Mimecast.\r\n\r\nPlease be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.\r\n\r\n<strong>Contacting us via WebChat </strong>\r\n\r\nWe use a third party provider, currently LiveChat, to supply and support our Webchat service, which we use to handle customer enquires in real time.\r\n\r\nIf you use the WebChat service we will collect your name, postal address, account number (optional) and email address (optional) as well as the contents of your WebChat session. The information provided will be added to your account.\r\n\r\nYou can request a transcript of your WebChat session once completed. This is sent to the email address you have the option to provide when logging in to the service.\r\n\r\n<strong>Visiting our Offices </strong>\r\n\r\nOur premises are monitored by CCTV so your image will be captured whenever you enter our site boundary. There are signs to show you when you are entering an area monitored by CCTV. CCTV images are held for 30 days and then deleted. In the case of suspected criminal activity CCTV images will be held for longer and will be shared with the relevant local authority (e.g. the Police), as appropriate.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Priority Services Register (PSR) – Helping our vulnerable customers"]\r\n\r\nOur Priority Services Register is a free service for customers who may need additional assistance either in communicating with us or in the event of a water supply interruption/emergency. Priority Services customers include those with physical or mental impairments, medical conditions, the elderly or those with young families. These customers may not be able to easily leave their home to collect bottled water in a water emergency.\r\n\r\nThe PSR allows us to quickly and efficiently identify those customers who require support in water events, and also allows support to be identified when planning work that may impact the water supply, as well as how we communicate with our customers.\r\n\r\nThe data is processed following individuals themselves, or third parties acting on their behalf (e.g. a family member, a charity, a support worker, a carer etc) signing up to the PSR by completing a hard-copy or online form or by calling our Customer Services Team. The individual provides the required information which, as well as that already described, will also include contact details (name, address, email, telephone number). On receiving this information, the relevant \'Needs Code(s)\' and/or updates will be made on to the relevant customer account. \'Needs Codes\' are entries that can be searched to identify the support that is needed through reports that we can run when we are required to do so.\r\n\r\nWe share PSR data with the energy sector, and other trusted third parties, to ensure that the assistance and support required by individuals can also be provided quickly and efficiently by these third parties. The support provided by these third parties may differ from that of Portsmouth Water\'s support.\r\n\r\nIndividuals can request to be removed from the PSR at any time, but we will first review the request and may then discuss this with the individual to make sure it is in their best interest.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Havant Thicket Public Consultation and Project "]\r\n\r\nIf you live close to the location of our proposed new Havant Thicket Reservoir, you\'ll receive communications from us to keep you up to date with the project and/or to inform you of planned works that may require some form of action from yourself (e.g. to move your car to allow surveys to be completed). We may need to seek assistance from mail printing companies to issue these communications to you and if this is required we will share your name and address. The data will only be shared when necessary and will be deleted within 4 weeks of a communication campaign ending.\r\n\r\nWe have a separate website for the Havant Thicket Reservoir project at <a href="https://havant-thicket-reservoir.uk.engagementhq.com/" target="_blank" rel="noopener"><u>https://havant-thicket-reservoir.uk.engagementhq.com/</u></a>. The Privacy Notice on that website details how your data will be used if you decide to register. If you register, and ask a question or provide comments and ask for contact to follow up on this, your contact details will be shared with the relevant consultant to allow a response to be provided. Drones may be used on the Havant Thicket Reservoir site and clear signage will be in place to ensure visitors are aware.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Customers who fall into arrears or fail to pay their bill"]\r\n\r\nIn respect to a customer’s responsibility for paying their bills, Portsmouth Water has a regulatory requirement to provide a safe, maintained supply of fresh water to your property. In section 5 of our Water Charges Scheme we explain that water charges are payable by the occupier of the premises, or the person who uses the supply, except where the owner of the premises is liable by enactment or by agreement with Portsmouth Water. Our Water Charges Scheme is further supported by the Water Industry Act 1991, which gives Water Companies the powers to charge and recover charges. This is referred to in Section 142 of the Water Industry Act 1991.\r\n\r\nThe information that we hold about customers will be used to recover arrears in line with our regulatory obligations and in doing so we use third party debt collection / management companies and credit reference agencies to assist us, this may include third parties undertaking Court Action on our behalf.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Our Non-Household customers"]\r\n\r\nNon-household customers are non-incorporated businesses whose retail services (e.g. customer services, billing) are provided by a separate water retail company, but whose premises are physically connected to our water network. We provide these customers with a wholesale service.\r\n\r\nInsofar as limited personal information is collected in relation to non-incorporated businesses, both Portsmouth Water and the relevant water retailer are each separate Controllers of the personal data of the non-household customers in our service areas.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nOur purpose is to use this data to provide a wholesale water service to our non-household customers and their retailers by carrying out activities such as:\r\n<ul>\r\n 	<li>Supplying non-household customers with water in line with our legal and regulatory obligations;</li>\r\n 	<li>Recording and fixing service problems e.g. water pressure issues and burst water pipes;</li>\r\n 	<li>Maintaining our pipes and other assets;</li>\r\n 	<li>Dealing with emergency events;</li>\r\n 	<li>Maintaining, monitoring and reporting drinking water quality;</li>\r\n 	<li>Supporting non-household customers in improving water efficiency;</li>\r\n 	<li>Metering – making appointments, meter fitting and repairing;</li>\r\n 	<li>Collecting, analysing and sharing meter data from smart meter and data loggers to monitor consumption and leakage and enable accurate billing;</li>\r\n 	<li>Making payments – for example Guaranteed Service Standards (GSS);</li>\r\n 	<li>Working with farmers in our area on catchment studies to reduce pollution;</li>\r\n 	<li>Non-household customer communications around street works and incidents;</li>\r\n 	<li>Dealing with claims after service incidents;</li>\r\n 	<li>Managing enquiries and complaints;</li>\r\n 	<li>Assessing allowances and abatements;</li>\r\n 	<li>Carrying out vacant property checks and site visits to check meter and supply details, and;</li>\r\n 	<li>Demonstrating compliance with our legal obligations to our regulators.</li>\r\n</ul>\r\nMore information on the wholesale services we provide to non-household customers can be found on our website at <a href="http://www.portsmouthwater.co.uk/business/">www.portsmouthwater.co.uk/business/</a>.\r\n\r\n<strong>What type of personal information do we process? </strong>\r\n\r\nThe information processed includes:\r\n<ul>\r\n 	<li>Non-household customer contact and supply address details.</li>\r\n 	<li>Asset and incident information linked to the service that may identify the non-household customer for example, but not limited to, meter serial number, business meter readings, including 15 minute meter readings where data loggers have been fitted and are enabled.</li>\r\n 	<li>Information required to process insurance claims, for example, but not limited to, damage to a property due to flooding from our asset.</li>\r\n 	<li>Information required to produce regulatory reports, for example, reporting the number of customer complaints.</li>\r\n</ul>\r\nOur legal basis for processing personal data for these activities is Article 6(1)(e) of the UK GDPR, which allows us to process personal data when this is necessary to perform our public tasks as a regulated business in line with the rules and requirements set out by our regulators, such as Ofwat.\r\n\r\n<strong>Sharing data with third parties </strong>\r\n\r\nTo provide our services in an efficient and effective way, your personal data may be provided to us by your retailer and we\'ll share this with our service providers, for example, sharing Developer details with Retailers when a supply point is created in the market to enable the Retailer to produce bills. We’ll share with the Market Operator Services Limited (MOSL) as required, for example, in registering and de-registering supply points (please see MOSL’s Summary of Agreements for more information <a href="https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file">https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file</a>).\r\n\r\n[accordion_item title="Developer Services"]\r\n\r\nThis section of our Privacy Notice explains how we use personal data in relation to the development of a site or property. This could be relevant for homeowners, developers, self-lay providers and/or newly appointed water companies (NAVs).\r\n\r\n<strong>Purpose (lawful basis for processing)</strong>\r\n\r\nOur purpose is to provide a service to our customers in this context, including land/property owners, developers, self-lay providers and NAVs, by carrying out activities such as:\r\n<ul>\r\n 	<li>Handling applications from customers for the provision of our services.</li>\r\n 	<li>Dealing with enquiries and complaints from customers who contact us for this purpose.</li>\r\n 	<li>Issuing invoices to and taking payments from our customers.</li>\r\n 	<li>Carrying out necessary work (e.g. new water mains and service connections, adoptions and requisitions, build over agreements, providing bulk water to NAVs).</li>\r\n 	<li>Customer relationship management (customer surveys, newsletters, open days).</li>\r\n</ul>\r\nMore information on the services we provide to our customers in this context can be found on our website <a href="https://developers.portsmouthwater.co.uk/" target="_blank" rel="noopener"><u>https://developers.portsmouthwater.co.uk/</u></a>.\r\n\r\nOur legal basis for processing your data for most of these activities is:\r\n<ul>\r\n 	<li>Article 6(1)(c) which allows us to process personal data when processing is necessary for compliance with a legal obligation to which we are subject (Water Industry Act 1991 and associated regulations).</li>\r\n 	<li>Article 6(1)(b) which allows us to process personal data when processing is necessary for a contract, we have with you or because you have asked us to take specific steps before entering into a contract.</li>\r\n 	<li>Article 6(1)(f) which allows us to process personal data when processing is necessary for our legitimate interests or the legitimate interests of a third party, unless, on balance, these are outweighed by the need to protect your individual rights.</li>\r\n</ul>\r\n<strong>What type of personal information do we process for this purpose?</strong>\r\n\r\nWe use the information you’ve provided us to help us deliver the service you requested.\r\n\r\nThis could include contacting you to discuss the application/work, visiting the site where work needs to be carried out, and invoicing when appropriate. We may also arrange video calls to see the pipework.\r\n\r\nCustomer feedback is important to us, so we may also use the information to ask for feedback on how we can improve our performance.\r\n\r\nWe’ll use your business contact details to keep in touch and maintain strong working relationships with you.\r\n\r\n<strong>Sharing data with third parties</strong>\r\n\r\nSome of our services are carried out by our partner organisations. Where this is the case, we may transfer your personal data to them to allow them to complete the work.\r\n\r\nWe’re also required to share details with our regulator Ofwat, and its authorised agents, to enable them to conduct customer feedback surveys about our developer services performance.\r\n\r\nFor new properties around our border where we provide water supply services, we must share new connection information including address and postcode with companies providing the wastewater services for these properties.\r\n\r\n<strong>Developer Portal</strong>\r\n\r\nYou may opt to register as a user of our Developer Portal, which will allow you to submit new service, self-lay or NAV applications electronically. You can also opt to make payment of the application fees via the portal. To register for the portal, we will require your Company name, correspondence address, email address, name, and telephone number.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How long will we retain data for"]\r\n\r\nWe have a data retention policy and data will be retained as long as it serves a useful and legitimate purpose, taking into account all legal and regulatory obligations.\r\n\r\n[/accordion_item]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Purpose for collecting your personal data"]\r\n\r\nWe will only collect data where we have a clear and legal basis to do so. The table below explains each legal basis we use, with a more detailed description of the purpose alongside it:\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Legal Basis</strong></td>\r\n<td><strong>Purpose</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Complying with Legal Obligation</strong>\r\n\r\nLegally we need to collect this information, for example, to comply with statutory and regulatory obligations.</td>\r\n<td>To meet our statutory obligations under:\r\n<ul>\r\n 	<li>Water Industry Act 1991;</li>\r\n 	<li>Water Resources Act 1991;</li>\r\n 	<li>Environment Act 1995;</li>\r\n 	<li>Water Industry Act 1999;</li>\r\n 	<li>Water Act 2014;</li>\r\n 	<li>Water Supply (Water Fittings) Regulations 1999;</li>\r\n 	<li>Water Supply (Water Quality) Regulations 2016;</li>\r\n 	<li>Instrument of Appointment as issued by the Secretary of State for the Environment.</li>\r\n 	<li>The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008</li>\r\n 	<li>Data Protection Act 2018.</li>\r\n</ul>\r\nTo contact customers about essential service issues, including, but not limited to:\r\n<ul>\r\n 	<li>payments (direct debit/payment arrangement failed);</li>\r\n 	<li>debt collection communications;</li>\r\n 	<li>tariff renewals/changes;</li>\r\n 	<li>metering (leak notification, meter replacement);</li>\r\n 	<li>bill notifications (bill available to view and pay);</li>\r\n 	<li>urgent water quality notifications, and;</li>\r\n 	<li>supply issues (hosepipe bans, supply interruptions).</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<em>We have a legal obligation to confirm your identity, to keep records required by law or to evidence our compliance with laws, including tax laws, consumer protection laws and data protection laws. Where we are required to do so, we have to provide information to law enforcement agencies or other authorities.</em>\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Legal Basis</strong></td>\r\n<td><strong>Purpose</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Our Legitimate Interests</strong>\r\n\r\nAs a Water Company we have a legitimate reason for collecting this data and consent is not required. Most of the personal data that we collect from or about you is needed to enable us to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.</td>\r\n<td>To provide water supply services and products.\r\n\r\nTo administer a customer’s account, including:\r\n<ul>\r\n 	<li>billing;</li>\r\n 	<li>requests;</li>\r\n 	<li>enquiries; and</li>\r\n 	<li>complaints.</li>\r\n</ul>\r\nTo make goodwill and compensation payments;\r\n\r\nTo communicate with you about core products and services we provide, including;\r\n<ul>\r\n 	<li>metering initiatives;</li>\r\n 	<li>water efficiency measures;</li>\r\n 	<li>catchment management initiatives;</li>\r\n 	<li>our online customer portal, and;</li>\r\n 	<li>our Priority Services Register.</li>\r\n</ul>\r\nTo tell you about the services offered by a third party plumbing and drainage insurance provider, due to our interest in:\r\n<ul>\r\n 	<li>Promoting water efficiency;</li>\r\n 	<li>Reducing leaks and waste of water;</li>\r\n 	<li>Educating customers on pipework responsibilities. To carry out and analyse customer surveys.</li>\r\n</ul>\r\nTo carry our employee training and quality assurance.\r\n\r\nTo use aggregated data to understand customer trends in lifestyle and water consumption to assist in business planning.\r\n\r\nTo comply with any regulatory obligations we may have.\r\n\r\nTo ensure we operate to the expectations of a responsible water company.\r\n\r\nTo handle responses to public consultations, such as our Water Resources Management Plan, Drought Plan or the Havant Thicket Reservoir Consultations.\r\n\r\nTo maintain our land holdings and sites.\r\n\r\nTo keep our records accurate and up-to-date.\r\n\r\nTo ensure efficient collection of water charges.\r\n\r\nTo prevent and detect crime, including fraud.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Consent</strong>\r\n\r\nAlthough most of the personal data that we collect is needed because we have a legal obligation to process that data or a legitimate interest in the use of that data, in a small number of cases, we need your consent to collect and use your personal data. We will ask for your consent:</td>\r\n<td>To send you marketing of recreational services and products;\r\n\r\nIf you would like us to add or talk to someone else about your account.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Performing our Public Task</strong>\r\n\r\nWhen processing your data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.</td>\r\n<td>To compile, maintain and manage our Priority Services Register (a list of customers with additional service needs).\r\n\r\nSubstantial Public Interest (SPI), as in UK law, is also used as our legal basis to process special category data for the purpose of providing a priority service to vulnerable customers based on their health data, e.g. dialysis.\r\n\r\nAs we are processing special category data under this legal basis, we have prepared an ‘Appropriate Policy Document’ as required under the Data Protection Act 2018. If you would like to view a copy of this policy, please contact the Data Protection Officer using the details under the ‘Contacting Us’ section of this Notice.\r\n\r\nProcessing our Non-Household customers personal data, as detailed in ‘Our Non-Household Customers’ section of this Notice.</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Who we share personal data with"]\r\n\r\nWe share personal data with multiple parties for legal, regulatory, and operational purposes. Other than where the exchange of data is required by law, we have contracts in place with third parties with whom we share data. These contracts detail how personal data should be handled and protected while being processed by any third party. We conduct due diligence checks on third party processors to ensure they comply with their obligations to us.\r\n\r\nWe have legal requirements for sharing data with your Sewerage Provider – this will usually be Southern Water Services Limited however, other companies may be operating in our area of supply and provide your waste water services.\r\n\r\nWe may use carefully selected third parties to help process your data and provide you with excellent customer service. We use software providers for different systems like our billing system and job management system to support us with the large amount of data that\r\n\r\nwe need to manage. We use third parties to assist us with printing bills and customer communications and to provide you with online customer accounts. We use companies to help us process payments including card payments, payment cards and to process cheques.\r\n\r\nWe share data with external agencies, such as local authorities, Police, Fire and/or Ambulance services, e.g. in the event of an emergency (this may include special category data, such as medical conditions if you have signed up to our Priority Services Register).\r\n\r\nWe share data with Government bodies for the detection and prevention of fraud.\r\n\r\nWe use third party organisations to help us provide our services to you and we share data with these parties. We have contracts in place and this means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any other organisation unless they are instructed by us to do so. They will hold it securely and retain it for the period we instruct.\r\n\r\nSome of the third parties with whom we share your data are based outside of the United Kingdom and, in some cases, outside the European Economic Area. In these cases, your data is protected by the special safeguarding measures set out by the data protection legislation i.e.\r\n<ul>\r\n 	<li>our contracts with these third parties incorporate the standard contractual clauses adopted by the European Commission and UK authorities for this purpose; or,</li>\r\n 	<li>the transfer is protected by the recipient’s binding corporate rule arrangements; or</li>\r\n 	<li>the recipient is in a country whose data protection laws are deemed by UK/EU authorities to provide adequate safeguard for transferred personal data without the need for additional safeguarding measures to be put in place.</li>\r\n</ul>\r\nWe work closely with a number of Contractors, our primary contractor being Cappagh, for mains replacement, pipe repairs and meter options, and these Contractors will have access to customer information relevant to their work. We also use trusted Contractors to make leak repairs at customer properties. If you contact us about a leak in your home and are eligible for a visit, your data will be shared with our Contractors in order for them to provide this function on our behalf.\r\n\r\nWe share data with selected third parties for marketing purposes in circumstances where we have a legitimate interest in promoting their services and where we feel you would benefit from their products or services. In particular, we share data with HomeServe, who will use the information we provide to them to send dual branded marketing information on our behalf in relation to their Plumbing and Drainage Plus Insurance. You can opt-out of receiving direct marketing at any time by email, phone or in writing. To opt out of this plumbing and drainage insurance marketing you can also complete an online form. Please see the Direct Marketing section of this Notice for more details.\r\n\r\nFrom time to time we require legal advice and may need to share your personal data with our legal advisers, our insurance company or other professional advisors in order to obtain advice or to make a claim.\r\n\r\nThe types of Organisations we share data with are as follows:-\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Category</strong></td>\r\n<td><strong>Process</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Debt Recovery and Debt Management Services</strong></td>\r\n<td>Collecting unpaid debt;\r\n\r\nTracking locations of individuals;\r\n\r\nMaintaining accurate data;\r\n\r\nRequesting additional contact data;\r\n\r\nManaging debt collection processes;\r\n\r\nChecking if debt risks apply;\r\n\r\nUndertaking Court action.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Contractors</strong></td>\r\n<td>Performing network maintenance, including street works, detecting and repairing leaks and responding to water supply incidents;\r\n\r\nProviding priority services to ‘vulnerable’ customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Property maintenance contractors</strong></td>\r\n<td>Performing property maintenance.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Network maintenance contractors</strong></td>\r\n<td>Performing network maintenance, including street works, and responding to water supply incidents. Installing new water meters and providing services to ‘vulnerable’ customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Other Water Companies (in particular Southern Water Services Limited)</strong></td>\r\n<td>Providing meter readings and water consumption information for billing purposes to calculate waste water use;\r\n\r\nOccupancy/Occupier details to maintain accurate data;\r\n\r\nInformation for discount tariffs such as Watersure and Social Tariff so that similar discounts can be considered;\r\n\r\nSharing priority service data to assist in identifying vulnerable customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Other Utility Companies</strong></td>\r\n<td>To assist with the provision of Priority Services if you are a member of our Priority Services Register.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Insurance Partner</strong></td>\r\n<td>Offering insurance products related to your water supply &amp; waste water services.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Financial (Banking and BACS)</strong></td>\r\n<td>Collection and payment of invoices and bills.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Housing Associations and Landlords</strong></td>\r\n<td>Water Regulation inspections.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Land Agents</strong></td>\r\n<td>Managing our land and property and obtaining land rights.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Social Media platforms</strong></td>\r\n<td>Responding to enquiries, concerns and complaints.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Customer survey and feedback services</strong></td>\r\n<td>Carrying out and analysing surveys and feedback results.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Insurance providers</strong></td>\r\n<td>Managing litigation and compensation claims.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>External Legal and Professional Advisors</strong></td>\r\n<td>Obtaining legal advice, managing disputes and dealing with compensation claims.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Auditors</strong></td>\r\n<td>Providing assurance for business processes and decisions.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Consultants</strong></td>\r\n<td>Providing follow up feedback to individuals during Public Consultations (e.g. Havant Thicket Reservoir).</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n&nbsp;\r\n\r\nTo comply with our legal and regulatory obligations we provide personal data to the following Authorities:\r\n<ul>\r\n 	<li>Defra</li>\r\n 	<li>Ofwat</li>\r\n 	<li>Drinking Water Inspectorate</li>\r\n 	<li>Environment Agency</li>\r\n 	<li>Public Health England</li>\r\n 	<li>Environmental Health Authorities</li>\r\n 	<li>Institute of Customer Service</li>\r\n 	<li>Consumer Council for Water (CCW)</li>\r\n 	<li>The Water Redress Scheme (WATRS)</li>\r\n 	<li>Market Operator Services Limited (MOSL).</li>\r\n</ul>\r\n<strong>Ofwat surveys (customer service - “C-MeX, D-MeX and B-MeX”) </strong>\r\n\r\nAll household customers and developers who contact us may have their contact information passed to a third party processor acting on behalf of our water regulator Ofwat for the purposes of regulating customer service in the water industry in England and Wales. You may be contacted by this third party about the service you received from Portsmouth Water and asked to score our performance. Your response is very important as it allows Ofwat to regulate the performance of companies and the service they provide their customers. This is not a marketing call or a call used for market research purposes. As Ofwat are our water regulator we are  obliged to share certain details with them, however, if you would rather we did not do this then please let us know by emailing us at: <a href="mailto:dataprotection@portsmouthwater.co.uk"><u>dataprotection@portsmouthwater.co.uk</u></a>. For more information please visit the Ofwat website at <a href="http://www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/">www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/</a>.\r\n\r\n<strong>Our surveys </strong>\r\n\r\nWe use third parties, or our own employees, to help contact our various types of customers to undertake water consumption surveys to inform our water resource management plan or for customer satisfaction or customer engagement processes. These are not marketing calls and your response is very important to us. If you would prefer not to participate you can register yourself as ‘no contact for surveys’ with our Customer Services Team at any time or by emailing us at <a href="mailto:dataprotection@portsmouthwater.co.uk"><u>dataprotection@portsmouthwater.co.uk</u></a>. Please note this will not stop general communications in relation to your account or water supply. The results of these surveys are not stored on your water account but are instead used by our Customer Engagement and Water Resources Team to look at improving engagement or planning resources in the area.\r\n\r\nWe may also contact you to undertake a survey after you have been in touch with us so that we can find out how satisfied you were with the service you received. We may contact you after this to see if we can improve our service to you.\r\n\r\n<strong>Direct marketing</strong>\r\n\r\nWe do not use direct marketing to sell our core services, however, we may want to contact you in relation to additional services, such as water efficiency services. We may also want to provide you with marketing information from carefully selected third parties which relate to the services we provide.\r\n\r\nNon-personalised bill inserts will be included with your water – to opt out of receiving these bill inserts, please complete the form at <a href="http://www.portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you contact our call centre, we may offer you the opportunity to talk to HomeServe about their Plumbing and Drainage Plus Insurance, unless you already have a policy with them or have indicated the product is not suitable for you. To opt-out of HomeServe marketing, in addition to the options below, you can also complete our online form which can be found under the ‘Cover Through HomeServe’ section at <a href="https://portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you decide to purchase Plumbing and Drainage insurance with HomeServe they will process your data as a Data Controller. To view a copy of HomeServe’s Privacy Policy please visit: <u>www.homeserve.com/uk/about/privacy-policy</u>.\r\n\r\nYou have the right to stop the use of your personal data for direct marketing activities and we must and will comply with your request.\r\n\r\nIf you would like to stop any other direct marketing communications from us:\r\n<ul>\r\n 	<li>Call us on 023 9249 9666 and tell us you no longer wish to receive direct marketing;</li>\r\n 	<li>Email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a>;</li>\r\n 	<li>Write to us at – Portsmouth Water, PO Box 8, West Street, Havant PO9 1LG.</li>\r\n</ul>\r\n<strong>Please note</strong>: You may continue to receive communications for a short period after changing your preferences whilst our systems are fully updated. If a third party marketing campaign is in the process of being issued at the time of your opt-out request, it may not be possible to remove your data from that campaign, therefore, you may receive this marketing communication.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Visiting our website, using our online customer portal &amp; our Cookie Policy"]\r\n\r\n<strong>If you are an e-billing customer </strong>\r\n\r\nIn the interest of reducing paper and protecting the environment, and for your convenience, you may be an e-billing customer. This means that you can sign in online to see your bills and any outstanding payments and you will receive email or SMS text message notifications when you have a new bill, depending on the preference you select. We do take your email address, water account number, name, telephone number and postal address when you sign up for e-billing. For more information please see our Terms of Use.\r\n\r\nYour email address and/or telephone number will be used to contact you about water services that we provide.\r\n\r\n<strong>Using social media to login </strong>\r\n\r\nUsing your social media account (Google or Facebook) to login to ‘MyAccount’ will provide you with a more efficient way for you to access your account by enabling a quicker login. No data from your Portsmouth Water MyAccount is shared with Facebook or Google when logging in using these services. Using a social media login will open a session with either Facebook or Google and therefore once you have finished using MyAccount, you may wish to open a further browser to logout of your social media account, especially if you are using a shared or public computer.\r\n\r\n<strong>Cookies </strong>\r\n\r\nWe use a cookies tool on our website and online customer portal to gain consent for the optional cookies we use. Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool. You can read more about how we use cookies, and how to change your cookies preferences, in our Cookies Policy.\r\n\r\nMost web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at <a href="http://www.allaboutcookies.org">www.allaboutcookies.org</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Data Subject Rights"]\r\n<ul>\r\n 	<li><strong>Right to be informed\r\n</strong>You can ask for details of how we process your personal data, as covered by this Privacy Notice.</li>\r\n 	<li><strong>Right to Access\r\n</strong>You can ask for a copy of the information we hold about you. If possible, you should specify the type of information you’d like to see to ensure that our response meets your expectations. We must be able to verify your identify and your request may not impact the rights and freedoms of other people, e.g. privacy and confidentiality rights of other customers or our employees. Other exemptions may apply and this will be dependent on the information and context.</li>\r\n 	<li><strong>Right to Rectification\r\n</strong>You can ask that your personal data be corrected or updated if you believe it is inaccurate or incomplete. This right only applies to your own personal data and when exercising this right, please be as specific as possible.</li>\r\n 	<li><strong>Right to Erasure\r\n</strong>You may, in certain circumstances, be entitled to ask to have your personal data erased (this is also known as the ‘right to be forgotten’). We may not be able to erase your personal data if, for example, we need it to comply with a legal obligation or exercise or defend legal claims.</li>\r\n 	<li><strong>Right to Restriction on Processing\r\n</strong>You can ask us to stop using your personal data, however, in some circumstances this right may not apply, for example, if we have a legal obligation to use the data.</li>\r\n 	<li><strong>Right to Data Portability\r\n</strong>We do not currently carry out any such processing. If we do in the future, you can make a request and this data can be exported from our systems.</li>\r\n 	<li><strong>Right to Object\r\n</strong>You can request that your personal data is not processed for specific purposes such as profiling. This right applies where our processing of your personal data is necessary for us to perform a task in the public interest or for our functions or for our legitimate purposes. You can also object to our processing of your personal data for direct marketing purposes. If you would like to opt out of receiving any marketing communications from us, please contact us using the details within this Notice.</li>\r\n 	<li><strong>Rights Related to Automated Decision-making, including Profiling\r\n</strong>You have the right to not be subject to a decision based solely on automated processing of your personal data (i.e. no human intervention), including profiling, where the decision affects your legal status or rights of where the decision has a similarly significant effect, e.g. affecting your financial circumstances or employment opportunities.</li>\r\n</ul>\r\nThe applicability of some of these rights depends on the legal basis of processing of the data concerned. Some of these rights only apply in specific circumstances and we may not need to fully comply with your request in all cases.\r\n\r\nYou may exercise any of these rights free of charge, by contacting us. We may need to check your identity and may need to ask for more information – it’ll help us if you\'re as specific in your request as possible.\r\n\r\nWe’ll comply with your request within one calendar month (from the time we receive your request, or any additional information we asked for) unless:\r\n<ul>\r\n 	<li>It\'s a complex request – in such cases, we’ll respond within the month to inform you of the appropriate response period that will apply to your request (which may be a period of up to three months); or</li>\r\n 	<li>in exceptional circumstances, we would not be able to carry out your request. In these cases, we\'ll inform you of the reason within one calendar month.</li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Contacting us"]\r\n\r\nIf you would like to request further information about our Privacy Notice, or exercise any of your rights, you can email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a> or write us at:\r\n\r\n<strong>Data Protection Officer\r\n</strong><strong>Portsmouth Water\r\n</strong><strong>PO Box 8\r\n</strong><strong>West Street\r\n</strong><strong>Havant\r\n</strong><strong>PO9 1LG</strong>\r\n\r\nYou can also contact the Information Commissioner\'s Office at <a href="http://ico.org.uk/">http://ico.org.uk/</a> or write to Wycliffe House Water Lane, Wilmslow, Cheshire SK9 5AF or 0303 123 1113 for information, advice or to make a complaint.\r\n\r\nPortsmouth Water tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]\r\n<h3>Website Terms of Use</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/12/Intellectual-Property-Rights-Notice-and-Website-Terms-Dec-2023.pdf">Download our website Terms of Use here</a>', 'Privacy Notice', '', 'inherit', 'closed', 'closed', '', '2387-revision-v1', '', '', '2023-12-18 10:54:51', '2023-12-18 10:54:51', '', 2387, 'https://www.portsmouthwater.co.uk/?p=14424', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14425, 1, '2023-12-18 10:55:31', '2023-12-18 10:55:31', '<h2>©Portsmouth Water Ltd</h2>\r\nThis website is governed by the law and jurisdiction of England and Wales. All rights, including, without limitation copyright, in the form and content of this website are owned by Portsmouth Water Ltd.\r\n<h3>Disclaimer</h3>\r\nWhilst every effort has been made to ensure that the information in this website is accurate and up to date, the information contained herein is provided without any representation or warranty of any kind. In no event shall Portsmouth Water Ltd be liable for any damage or loss arising out of or in connection with the use of this website or other sites that may be linked to this site.\r\n<h3>Privacy Notice</h3>\r\nThe purpose of this Privacy Notice is to make it easier for you to understand how we use and protect your personal data. Personal data is any data that can identify you either on its own or used with other data.\r\n\r\nThis Privacy Notice will help you understand your privacy rights, how and why we need to process your personal data, and how you can get in touch with us if you need to.\r\n\r\nProcessing personal data involves any activity to do with that data, for example collection, storage, editing and deletion.\r\n\r\nWe’ve presented this information in different sections so you can access the information you need more easily. You’ll find our general privacy information under the headings below; with a separate PDF of the whole document should you wish to download this.\r\n\r\nWe take your personal data privacy very seriously and we\'re committed to protecting your personal data by complying with the relevant privacy legislation. We encourage you to read each section thoroughly.\r\n\r\nIf we make any significant changes impacting your privacy, we\'ll make this clear. Please remember to check from time to time.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/12/Privacy-Notice-Dec-2023.pdf" target="_blank" rel="noopener">Download our Privacy Notice here</a>\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="About Portsmouth Water"]\r\n\r\nThis Privacy Notice is designed to explain how we collect and use our customer’s and other individual’s personal data. We are committed to protecting this data, to uphold their data rights, and to meet expectations for handling personal data.\r\n\r\nWe are a registered data controller, registration number: Z6707640. This means it is our responsibility to maintain and protect all personal data that we collect and ensure that anyone we share personal data with will also adequately protect that data.\r\n\r\nThis Notice relates to Portsmouth Water Limited (Company Number 2536455) as the principal subsidiary in the South Downs Group, but will also apply to other subsidiaries.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What personal data do we collect?"]\r\n\r\nWe will always endeavour to make it clear why we are collecting your personal data.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nWe collect and process your personal data in a number of ways from the information you give to us. You may provide information to us about you by filling in a form on our website or by contacting us by telephone, email or otherwise. This includes information you provide when registering for our online customer portal, when you search for or request a service from us, enter a competition or survey or when you report a leak, problem or provide feedback regarding our website or the services we provide.\r\n\r\nThe information you provide us with will vary, but will include:\r\n<ul>\r\n 	<li><strong>Personal details:</strong> title, name, date of birth, disability;</li>\r\n 	<li><strong>Bank account and card details:</strong> account number and sort code, accounts holders name, direct debit details;</li>\r\n 	<li><strong>Contact details:</strong> postal address, email address, mobile and/or landline numbers;</li>\r\n 	<li><strong>Financial details:</strong> household income, benefits;</li>\r\n 	<li><strong>Household information:</strong> age and number of children;</li>\r\n 	<li><strong>Documentation:</strong> bank statements, passports etc.</li>\r\n</ul>\r\nWe will keep scanned copies of any documents for validation and audit purposes, this evidence will be deleted in line with our retention policy.\r\n\r\nIf an individual is registered on our Priority Services Register, we will collect information to allow us to provide additional assistance and support to that individual when required. For more information, please see the ‘Priority Services Register – Helping Our Vulnerable Customers’ section of this Notice.\r\n\r\nWe also collect information about you from other sources, examples being:\r\n<ul>\r\n 	<li>If you are a tenant, your Landlord or letting agent may provide us with personal data in order to set up or close down your water account at their property.</li>\r\n 	<li>A new resident at a former supply address, estate/letting agent or solicitor acting on behalf of you or a new resident of a former supply address (e.g. where you are moving home and the third party is providing a forwarding address - with or without your consent).</li>\r\n 	<li>Your sewerage company to ensure accurate billing.</li>\r\n 	<li>Debt Management and Tracing Agencies will provide us with contact information (emails and telephone numbers) to allow us to contact and locate individuals for debt collection purposes.</li>\r\n</ul>\r\nWe record all phone calls, incoming and out-going, made by departments that deal directly with customers, including Customer Services, Networks, Water Quality and Wholesale Services. Call recordings are held for 2 years before being securely deleted. While providing services we will collect data about you and when reading your water meter we will collect water usage information including, where applicable, information from SMART meters.\r\n\r\nWhenever you visit our website or online portal we use cookies - these cookies do not collect personal information. For more information, please see the ‘Visiting Our Website, Using Our Online Customer Portal and Our Cookie Policy’ section of this Notice. We also collect data from publicly available sources (such as the electoral roll and Land Registry) where the information is made public as a matter of law.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What to expect when you contact us"]\r\n\r\n<strong>Contacting us via social media</strong>\r\n\r\nIt is never a good idea to post your personal contact information on a public social media site. If you contact us using social media to report an issue and we need more information, we will ask you to private message us with suitable communication information which we will use to contact you in order to resolve your concern or gather additional information for our investigation.\r\n\r\n<strong>Contacting us by telephone</strong>\r\n\r\nWhen you contact us by telephone, your telephone number will be added to your account so that contact with you in relation to your water account can be made more convenient.\r\n\r\nWe will use a telephone number listed on your account to call or text you to provide you with essential service messages.\r\n\r\nWhen contacting us outside of our normal working hours, (between 5pm-8am Monday to Friday and over the weekend), your call will be dealt with by our ‘out-of-hours’ partner, CallCare, who are working with us to ensure our customers can contact us 24 hours a day, 7 days a week. CallCare will collect information from you to allow us to deal with your call efficiently.\r\n\r\n<strong>Emailing us </strong>\r\n\r\nIf you email us, we will respond to you using the email address you gave us. Your email address will be added to your account and will be used by us to provide you with essential service messages. Please try to avoid sending personal data by email as this is not considered to be a secure communication method.\r\n\r\nAny email sent to Portsmouth Water, including any attachments, will be monitored and assessed by our security partners for reasons of security and to check compliance. Emails are also backed up by our data processor Mimecast.\r\n\r\nPlease be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.\r\n\r\n<strong>Contacting us via WebChat </strong>\r\n\r\nWe use a third party provider, currently LiveChat, to supply and support our Webchat service, which we use to handle customer enquires in real time.\r\n\r\nIf you use the WebChat service we will collect your name, postal address, account number (optional) and email address (optional) as well as the contents of your WebChat session. The information provided will be added to your account.\r\n\r\nYou can request a transcript of your WebChat session once completed. This is sent to the email address you have the option to provide when logging in to the service.\r\n\r\n<strong>Visiting our Offices </strong>\r\n\r\nOur premises are monitored by CCTV so your image will be captured whenever you enter our site boundary. There are signs to show you when you are entering an area monitored by CCTV. CCTV images are held for 30 days and then deleted. In the case of suspected criminal activity CCTV images will be held for longer and will be shared with the relevant local authority (e.g. the Police), as appropriate.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Priority Services Register (PSR) – Helping our vulnerable customers"]\r\n\r\nOur Priority Services Register is a free service for customers who may need additional assistance either in communicating with us or in the event of a water supply interruption/emergency. Priority Services customers include those with physical or mental impairments, medical conditions, the elderly or those with young families. These customers may not be able to easily leave their home to collect bottled water in a water emergency.\r\n\r\nThe PSR allows us to quickly and efficiently identify those customers who require support in water events, and also allows support to be identified when planning work that may impact the water supply, as well as how we communicate with our customers.\r\n\r\nThe data is processed following individuals themselves, or third parties acting on their behalf (e.g. a family member, a charity, a support worker, a carer etc) signing up to the PSR by completing a hard-copy or online form or by calling our Customer Services Team. The individual provides the required information which, as well as that already described, will also include contact details (name, address, email, telephone number). On receiving this information, the relevant \'Needs Code(s)\' and/or updates will be made on to the relevant customer account. \'Needs Codes\' are entries that can be searched to identify the support that is needed through reports that we can run when we are required to do so.\r\n\r\nWe share PSR data with the energy sector, and other trusted third parties, to ensure that the assistance and support required by individuals can also be provided quickly and efficiently by these third parties. The support provided by these third parties may differ from that of Portsmouth Water\'s support.\r\n\r\nIndividuals can request to be removed from the PSR at any time, but we will first review the request and may then discuss this with the individual to make sure it is in their best interest.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Havant Thicket Public Consultation and Project "]\r\n\r\nIf you live close to the location of our proposed new Havant Thicket Reservoir, you\'ll receive communications from us to keep you up to date with the project and/or to inform you of planned works that may require some form of action from yourself (e.g. to move your car to allow surveys to be completed). We may need to seek assistance from mail printing companies to issue these communications to you and if this is required we will share your name and address. The data will only be shared when necessary and will be deleted within 4 weeks of a communication campaign ending.\r\n\r\nWe have a separate website for the Havant Thicket Reservoir project at <a href="https://havant-thicket-reservoir.uk.engagementhq.com/" target="_blank" rel="noopener"><u>https://havant-thicket-reservoir.uk.engagementhq.com/</u></a>. The Privacy Notice on that website details how your data will be used if you decide to register. If you register, and ask a question or provide comments and ask for contact to follow up on this, your contact details will be shared with the relevant consultant to allow a response to be provided. Drones may be used on the Havant Thicket Reservoir site and clear signage will be in place to ensure visitors are aware.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Customers who fall into arrears or fail to pay their bill"]\r\n\r\nIn respect to a customer’s responsibility for paying their bills, Portsmouth Water has a regulatory requirement to provide a safe, maintained supply of fresh water to your property. In section 5 of our Water Charges Scheme we explain that water charges are payable by the occupier of the premises, or the person who uses the supply, except where the owner of the premises is liable by enactment or by agreement with Portsmouth Water. Our Water Charges Scheme is further supported by the Water Industry Act 1991, which gives Water Companies the powers to charge and recover charges. This is referred to in Section 142 of the Water Industry Act 1991.\r\n\r\nThe information that we hold about customers will be used to recover arrears in line with our regulatory obligations and in doing so we use third party debt collection / management companies and credit reference agencies to assist us, this may include third parties undertaking Court Action on our behalf.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Our Non-Household customers"]\r\n\r\nNon-household customers are non-incorporated businesses whose retail services (e.g. customer services, billing) are provided by a separate water retail company, but whose premises are physically connected to our water network. We provide these customers with a wholesale service.\r\n\r\nInsofar as limited personal information is collected in relation to non-incorporated businesses, both Portsmouth Water and the relevant water retailer are each separate Controllers of the personal data of the non-household customers in our service areas.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nOur purpose is to use this data to provide a wholesale water service to our non-household customers and their retailers by carrying out activities such as:\r\n<ul>\r\n 	<li>Supplying non-household customers with water in line with our legal and regulatory obligations;</li>\r\n 	<li>Recording and fixing service problems e.g. water pressure issues and burst water pipes;</li>\r\n 	<li>Maintaining our pipes and other assets;</li>\r\n 	<li>Dealing with emergency events;</li>\r\n 	<li>Maintaining, monitoring and reporting drinking water quality;</li>\r\n 	<li>Supporting non-household customers in improving water efficiency;</li>\r\n 	<li>Metering – making appointments, meter fitting and repairing;</li>\r\n 	<li>Collecting, analysing and sharing meter data from smart meter and data loggers to monitor consumption and leakage and enable accurate billing;</li>\r\n 	<li>Making payments – for example Guaranteed Service Standards (GSS);</li>\r\n 	<li>Working with farmers in our area on catchment studies to reduce pollution;</li>\r\n 	<li>Non-household customer communications around street works and incidents;</li>\r\n 	<li>Dealing with claims after service incidents;</li>\r\n 	<li>Managing enquiries and complaints;</li>\r\n 	<li>Assessing allowances and abatements;</li>\r\n 	<li>Carrying out vacant property checks and site visits to check meter and supply details, and;</li>\r\n 	<li>Demonstrating compliance with our legal obligations to our regulators.</li>\r\n</ul>\r\nMore information on the wholesale services we provide to non-household customers can be found on our website at <a href="http://www.portsmouthwater.co.uk/business/">www.portsmouthwater.co.uk/business/</a>.\r\n\r\n<strong>What type of personal information do we process? </strong>\r\n\r\nThe information processed includes:\r\n<ul>\r\n 	<li>Non-household customer contact and supply address details.</li>\r\n 	<li>Asset and incident information linked to the service that may identify the non-household customer for example, but not limited to, meter serial number, business meter readings, including 15 minute meter readings where data loggers have been fitted and are enabled.</li>\r\n 	<li>Information required to process insurance claims, for example, but not limited to, damage to a property due to flooding from our asset.</li>\r\n 	<li>Information required to produce regulatory reports, for example, reporting the number of customer complaints.</li>\r\n</ul>\r\nOur legal basis for processing personal data for these activities is Article 6(1)(e) of the UK GDPR, which allows us to process personal data when this is necessary to perform our public tasks as a regulated business in line with the rules and requirements set out by our regulators, such as Ofwat.\r\n\r\n<strong>Sharing data with third parties </strong>\r\n\r\nTo provide our services in an efficient and effective way, your personal data may be provided to us by your retailer and we\'ll share this with our service providers, for example, sharing Developer details with Retailers when a supply point is created in the market to enable the Retailer to produce bills. We’ll share with the Market Operator Services Limited (MOSL) as required, for example, in registering and de-registering supply points (please see MOSL’s Summary of Agreements for more information <a href="https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file">https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file</a>).\r\n\r\n[accordion_item title="Developer Services"]\r\n\r\nThis section of our Privacy Notice explains how we use personal data in relation to the development of a site or property. This could be relevant for homeowners, developers, self-lay providers and/or newly appointed water companies (NAVs).\r\n\r\n<strong>Purpose (lawful basis for processing)</strong>\r\n\r\nOur purpose is to provide a service to our customers in this context, including land/property owners, developers, self-lay providers and NAVs, by carrying out activities such as:\r\n<ul>\r\n 	<li>Handling applications from customers for the provision of our services.</li>\r\n 	<li>Dealing with enquiries and complaints from customers who contact us for this purpose.</li>\r\n 	<li>Issuing invoices to and taking payments from our customers.</li>\r\n 	<li>Carrying out necessary work (e.g. new water mains and service connections, adoptions and requisitions, build over agreements, providing bulk water to NAVs).</li>\r\n 	<li>Customer relationship management (customer surveys, newsletters, open days).</li>\r\n</ul>\r\nMore information on the services we provide to our customers in this context can be found on our website <a href="https://developers.portsmouthwater.co.uk/" target="_blank" rel="noopener"><u>https://developers.portsmouthwater.co.uk/</u></a>.\r\n\r\nOur legal basis for processing your data for most of these activities is:\r\n<ul>\r\n 	<li>Article 6(1)(c) which allows us to process personal data when processing is necessary for compliance with a legal obligation to which we are subject (Water Industry Act 1991 and associated regulations).</li>\r\n 	<li>Article 6(1)(b) which allows us to process personal data when processing is necessary for a contract, we have with you or because you have asked us to take specific steps before entering into a contract.</li>\r\n 	<li>Article 6(1)(f) which allows us to process personal data when processing is necessary for our legitimate interests or the legitimate interests of a third party, unless, on balance, these are outweighed by the need to protect your individual rights.</li>\r\n</ul>\r\n<strong>What type of personal information do we process for this purpose?</strong>\r\n\r\nWe use the information you’ve provided us to help us deliver the service you requested.\r\n\r\nThis could include contacting you to discuss the application/work, visiting the site where work needs to be carried out, and invoicing when appropriate. We may also arrange video calls to see the pipework.\r\n\r\nCustomer feedback is important to us, so we may also use the information to ask for feedback on how we can improve our performance.\r\n\r\nWe’ll use your business contact details to keep in touch and maintain strong working relationships with you.\r\n\r\n<strong>Sharing data with third parties</strong>\r\n\r\nSome of our services are carried out by our partner organisations. Where this is the case, we may transfer your personal data to them to allow them to complete the work.\r\n\r\nWe’re also required to share details with our regulator Ofwat, and its authorised agents, to enable them to conduct customer feedback surveys about our developer services performance.\r\n\r\nFor new properties around our border where we provide water supply services, we must share new connection information including address and postcode with companies providing the wastewater services for these properties.\r\n\r\n<strong>Developer Portal</strong>\r\n\r\nYou may opt to register as a user of our Developer Portal, which will allow you to submit new service, self-lay or NAV applications electronically. You can also opt to make payment of the application fees via the portal. To register for the portal, we will require your Company name, correspondence address, email address, name, and telephone number.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How long will we retain data for"]\r\n\r\nWe have a data retention policy and data will be retained as long as it serves a useful and legitimate purpose, taking into account all legal and regulatory obligations.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Purpose for collecting your personal data"]\r\n\r\nWe will only collect data where we have a clear and legal basis to do so. The table below explains each legal basis we use, with a more detailed description of the purpose alongside it:\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Legal Basis</strong></td>\r\n<td><strong>Purpose</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Complying with Legal Obligation</strong>\r\n\r\nLegally we need to collect this information, for example, to comply with statutory and regulatory obligations.</td>\r\n<td>To meet our statutory obligations under:\r\n<ul>\r\n 	<li>Water Industry Act 1991;</li>\r\n 	<li>Water Resources Act 1991;</li>\r\n 	<li>Environment Act 1995;</li>\r\n 	<li>Water Industry Act 1999;</li>\r\n 	<li>Water Act 2014;</li>\r\n 	<li>Water Supply (Water Fittings) Regulations 1999;</li>\r\n 	<li>Water Supply (Water Quality) Regulations 2016;</li>\r\n 	<li>Instrument of Appointment as issued by the Secretary of State for the Environment.</li>\r\n 	<li>The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008</li>\r\n 	<li>Data Protection Act 2018.</li>\r\n</ul>\r\nTo contact customers about essential service issues, including, but not limited to:\r\n<ul>\r\n 	<li>payments (direct debit/payment arrangement failed);</li>\r\n 	<li>debt collection communications;</li>\r\n 	<li>tariff renewals/changes;</li>\r\n 	<li>metering (leak notification, meter replacement);</li>\r\n 	<li>bill notifications (bill available to view and pay);</li>\r\n 	<li>urgent water quality notifications, and;</li>\r\n 	<li>supply issues (hosepipe bans, supply interruptions).</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<em>We have a legal obligation to confirm your identity, to keep records required by law or to evidence our compliance with laws, including tax laws, consumer protection laws and data protection laws. Where we are required to do so, we have to provide information to law enforcement agencies or other authorities.</em>\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Legal Basis</strong></td>\r\n<td><strong>Purpose</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Our Legitimate Interests</strong>\r\n\r\nAs a Water Company we have a legitimate reason for collecting this data and consent is not required. Most of the personal data that we collect from or about you is needed to enable us to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.</td>\r\n<td>To provide water supply services and products.\r\n\r\nTo administer a customer’s account, including:\r\n<ul>\r\n 	<li>billing;</li>\r\n 	<li>requests;</li>\r\n 	<li>enquiries; and</li>\r\n 	<li>complaints.</li>\r\n</ul>\r\nTo make goodwill and compensation payments;\r\n\r\nTo communicate with you about core products and services we provide, including;\r\n<ul>\r\n 	<li>metering initiatives;</li>\r\n 	<li>water efficiency measures;</li>\r\n 	<li>catchment management initiatives;</li>\r\n 	<li>our online customer portal, and;</li>\r\n 	<li>our Priority Services Register.</li>\r\n</ul>\r\nTo tell you about the services offered by a third party plumbing and drainage insurance provider, due to our interest in:\r\n<ul>\r\n 	<li>Promoting water efficiency;</li>\r\n 	<li>Reducing leaks and waste of water;</li>\r\n 	<li>Educating customers on pipework responsibilities. To carry out and analyse customer surveys.</li>\r\n</ul>\r\nTo carry our employee training and quality assurance.\r\n\r\nTo use aggregated data to understand customer trends in lifestyle and water consumption to assist in business planning.\r\n\r\nTo comply with any regulatory obligations we may have.\r\n\r\nTo ensure we operate to the expectations of a responsible water company.\r\n\r\nTo handle responses to public consultations, such as our Water Resources Management Plan, Drought Plan or the Havant Thicket Reservoir Consultations.\r\n\r\nTo maintain our land holdings and sites.\r\n\r\nTo keep our records accurate and up-to-date.\r\n\r\nTo ensure efficient collection of water charges.\r\n\r\nTo prevent and detect crime, including fraud.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Consent</strong>\r\n\r\nAlthough most of the personal data that we collect is needed because we have a legal obligation to process that data or a legitimate interest in the use of that data, in a small number of cases, we need your consent to collect and use your personal data. We will ask for your consent:</td>\r\n<td>To send you marketing of recreational services and products;\r\n\r\nIf you would like us to add or talk to someone else about your account.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Performing our Public Task</strong>\r\n\r\nWhen processing your data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.</td>\r\n<td>To compile, maintain and manage our Priority Services Register (a list of customers with additional service needs).\r\n\r\nSubstantial Public Interest (SPI), as in UK law, is also used as our legal basis to process special category data for the purpose of providing a priority service to vulnerable customers based on their health data, e.g. dialysis.\r\n\r\nAs we are processing special category data under this legal basis, we have prepared an ‘Appropriate Policy Document’ as required under the Data Protection Act 2018. If you would like to view a copy of this policy, please contact the Data Protection Officer using the details under the ‘Contacting Us’ section of this Notice.\r\n\r\nProcessing our Non-Household customers personal data, as detailed in ‘Our Non-Household Customers’ section of this Notice.</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Who we share personal data with"]\r\n\r\nWe share personal data with multiple parties for legal, regulatory, and operational purposes. Other than where the exchange of data is required by law, we have contracts in place with third parties with whom we share data. These contracts detail how personal data should be handled and protected while being processed by any third party. We conduct due diligence checks on third party processors to ensure they comply with their obligations to us.\r\n\r\nWe have legal requirements for sharing data with your Sewerage Provider – this will usually be Southern Water Services Limited however, other companies may be operating in our area of supply and provide your waste water services.\r\n\r\nWe may use carefully selected third parties to help process your data and provide you with excellent customer service. We use software providers for different systems like our billing system and job management system to support us with the large amount of data that\r\n\r\nwe need to manage. We use third parties to assist us with printing bills and customer communications and to provide you with online customer accounts. We use companies to help us process payments including card payments, payment cards and to process cheques.\r\n\r\nWe share data with external agencies, such as local authorities, Police, Fire and/or Ambulance services, e.g. in the event of an emergency (this may include special category data, such as medical conditions if you have signed up to our Priority Services Register).\r\n\r\nWe share data with Government bodies for the detection and prevention of fraud.\r\n\r\nWe use third party organisations to help us provide our services to you and we share data with these parties. We have contracts in place and this means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any other organisation unless they are instructed by us to do so. They will hold it securely and retain it for the period we instruct.\r\n\r\nSome of the third parties with whom we share your data are based outside of the United Kingdom and, in some cases, outside the European Economic Area. In these cases, your data is protected by the special safeguarding measures set out by the data protection legislation i.e.\r\n<ul>\r\n 	<li>our contracts with these third parties incorporate the standard contractual clauses adopted by the European Commission and UK authorities for this purpose; or,</li>\r\n 	<li>the transfer is protected by the recipient’s binding corporate rule arrangements; or</li>\r\n 	<li>the recipient is in a country whose data protection laws are deemed by UK/EU authorities to provide adequate safeguard for transferred personal data without the need for additional safeguarding measures to be put in place.</li>\r\n</ul>\r\nWe work closely with a number of Contractors, our primary contractor being Cappagh, for mains replacement, pipe repairs and meter options, and these Contractors will have access to customer information relevant to their work. We also use trusted Contractors to make leak repairs at customer properties. If you contact us about a leak in your home and are eligible for a visit, your data will be shared with our Contractors in order for them to provide this function on our behalf.\r\n\r\nWe share data with selected third parties for marketing purposes in circumstances where we have a legitimate interest in promoting their services and where we feel you would benefit from their products or services. In particular, we share data with HomeServe, who will use the information we provide to them to send dual branded marketing information on our behalf in relation to their Plumbing and Drainage Plus Insurance. You can opt-out of receiving direct marketing at any time by email, phone or in writing. To opt out of this plumbing and drainage insurance marketing you can also complete an online form. Please see the Direct Marketing section of this Notice for more details.\r\n\r\nFrom time to time we require legal advice and may need to share your personal data with our legal advisers, our insurance company or other professional advisors in order to obtain advice or to make a claim.\r\n\r\nThe types of Organisations we share data with are as follows:-\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Category</strong></td>\r\n<td><strong>Process</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Debt Recovery and Debt Management Services</strong></td>\r\n<td>Collecting unpaid debt;\r\n\r\nTracking locations of individuals;\r\n\r\nMaintaining accurate data;\r\n\r\nRequesting additional contact data;\r\n\r\nManaging debt collection processes;\r\n\r\nChecking if debt risks apply;\r\n\r\nUndertaking Court action.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Contractors</strong></td>\r\n<td>Performing network maintenance, including street works, detecting and repairing leaks and responding to water supply incidents;\r\n\r\nProviding priority services to ‘vulnerable’ customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Property maintenance contractors</strong></td>\r\n<td>Performing property maintenance.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Network maintenance contractors</strong></td>\r\n<td>Performing network maintenance, including street works, and responding to water supply incidents. Installing new water meters and providing services to ‘vulnerable’ customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Other Water Companies (in particular Southern Water Services Limited)</strong></td>\r\n<td>Providing meter readings and water consumption information for billing purposes to calculate waste water use;\r\n\r\nOccupancy/Occupier details to maintain accurate data;\r\n\r\nInformation for discount tariffs such as Watersure and Social Tariff so that similar discounts can be considered;\r\n\r\nSharing priority service data to assist in identifying vulnerable customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Other Utility Companies</strong></td>\r\n<td>To assist with the provision of Priority Services if you are a member of our Priority Services Register.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Insurance Partner</strong></td>\r\n<td>Offering insurance products related to your water supply &amp; waste water services.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Financial (Banking and BACS)</strong></td>\r\n<td>Collection and payment of invoices and bills.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Housing Associations and Landlords</strong></td>\r\n<td>Water Regulation inspections.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Land Agents</strong></td>\r\n<td>Managing our land and property and obtaining land rights.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Social Media platforms</strong></td>\r\n<td>Responding to enquiries, concerns and complaints.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Customer survey and feedback services</strong></td>\r\n<td>Carrying out and analysing surveys and feedback results.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Insurance providers</strong></td>\r\n<td>Managing litigation and compensation claims.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>External Legal and Professional Advisors</strong></td>\r\n<td>Obtaining legal advice, managing disputes and dealing with compensation claims.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Auditors</strong></td>\r\n<td>Providing assurance for business processes and decisions.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Consultants</strong></td>\r\n<td>Providing follow up feedback to individuals during Public Consultations (e.g. Havant Thicket Reservoir).</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n&nbsp;\r\n\r\nTo comply with our legal and regulatory obligations we provide personal data to the following Authorities:\r\n<ul>\r\n 	<li>Defra</li>\r\n 	<li>Ofwat</li>\r\n 	<li>Drinking Water Inspectorate</li>\r\n 	<li>Environment Agency</li>\r\n 	<li>Public Health England</li>\r\n 	<li>Environmental Health Authorities</li>\r\n 	<li>Institute of Customer Service</li>\r\n 	<li>Consumer Council for Water (CCW)</li>\r\n 	<li>The Water Redress Scheme (WATRS)</li>\r\n 	<li>Market Operator Services Limited (MOSL).</li>\r\n</ul>\r\n<strong>Ofwat surveys (customer service - “C-MeX, D-MeX and B-MeX”) </strong>\r\n\r\nAll household customers and developers who contact us may have their contact information passed to a third party processor acting on behalf of our water regulator Ofwat for the purposes of regulating customer service in the water industry in England and Wales. You may be contacted by this third party about the service you received from Portsmouth Water and asked to score our performance. Your response is very important as it allows Ofwat to regulate the performance of companies and the service they provide their customers. This is not a marketing call or a call used for market research purposes. As Ofwat are our water regulator we are  obliged to share certain details with them, however, if you would rather we did not do this then please let us know by emailing us at: <a href="mailto:dataprotection@portsmouthwater.co.uk"><u>dataprotection@portsmouthwater.co.uk</u></a>. For more information please visit the Ofwat website at <a href="http://www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/">www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/</a>.\r\n\r\n<strong>Our surveys </strong>\r\n\r\nWe use third parties, or our own employees, to help contact our various types of customers to undertake water consumption surveys to inform our water resource management plan or for customer satisfaction or customer engagement processes. These are not marketing calls and your response is very important to us. If you would prefer not to participate you can register yourself as ‘no contact for surveys’ with our Customer Services Team at any time or by emailing us at <a href="mailto:dataprotection@portsmouthwater.co.uk"><u>dataprotection@portsmouthwater.co.uk</u></a>. Please note this will not stop general communications in relation to your account or water supply. The results of these surveys are not stored on your water account but are instead used by our Customer Engagement and Water Resources Team to look at improving engagement or planning resources in the area.\r\n\r\nWe may also contact you to undertake a survey after you have been in touch with us so that we can find out how satisfied you were with the service you received. We may contact you after this to see if we can improve our service to you.\r\n\r\n<strong>Direct marketing</strong>\r\n\r\nWe do not use direct marketing to sell our core services, however, we may want to contact you in relation to additional services, such as water efficiency services. We may also want to provide you with marketing information from carefully selected third parties which relate to the services we provide.\r\n\r\nNon-personalised bill inserts will be included with your water – to opt out of receiving these bill inserts, please complete the form at <a href="http://www.portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you contact our call centre, we may offer you the opportunity to talk to HomeServe about their Plumbing and Drainage Plus Insurance, unless you already have a policy with them or have indicated the product is not suitable for you. To opt-out of HomeServe marketing, in addition to the options below, you can also complete our online form which can be found under the ‘Cover Through HomeServe’ section at <a href="https://portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you decide to purchase Plumbing and Drainage insurance with HomeServe they will process your data as a Data Controller. To view a copy of HomeServe’s Privacy Policy please visit: <u>www.homeserve.com/uk/about/privacy-policy</u>.\r\n\r\nYou have the right to stop the use of your personal data for direct marketing activities and we must and will comply with your request.\r\n\r\nIf you would like to stop any other direct marketing communications from us:\r\n<ul>\r\n 	<li>Call us on 023 9249 9666 and tell us you no longer wish to receive direct marketing;</li>\r\n 	<li>Email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a>;</li>\r\n 	<li>Write to us at – Portsmouth Water, PO Box 8, West Street, Havant PO9 1LG.</li>\r\n</ul>\r\n<strong>Please note</strong>: You may continue to receive communications for a short period after changing your preferences whilst our systems are fully updated. If a third party marketing campaign is in the process of being issued at the time of your opt-out request, it may not be possible to remove your data from that campaign, therefore, you may receive this marketing communication.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Visiting our website, using our online customer portal &amp; our Cookie Policy"]\r\n\r\n<strong>If you are an e-billing customer </strong>\r\n\r\nIn the interest of reducing paper and protecting the environment, and for your convenience, you may be an e-billing customer. This means that you can sign in online to see your bills and any outstanding payments and you will receive email or SMS text message notifications when you have a new bill, depending on the preference you select. We do take your email address, water account number, name, telephone number and postal address when you sign up for e-billing. For more information please see our Terms of Use.\r\n\r\nYour email address and/or telephone number will be used to contact you about water services that we provide.\r\n\r\n<strong>Using social media to login </strong>\r\n\r\nUsing your social media account (Google or Facebook) to login to ‘MyAccount’ will provide you with a more efficient way for you to access your account by enabling a quicker login. No data from your Portsmouth Water MyAccount is shared with Facebook or Google when logging in using these services. Using a social media login will open a session with either Facebook or Google and therefore once you have finished using MyAccount, you may wish to open a further browser to logout of your social media account, especially if you are using a shared or public computer.\r\n\r\n<strong>Cookies </strong>\r\n\r\nWe use a cookies tool on our website and online customer portal to gain consent for the optional cookies we use. Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool. You can read more about how we use cookies, and how to change your cookies preferences, in our Cookies Policy.\r\n\r\nMost web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at <a href="http://www.allaboutcookies.org">www.allaboutcookies.org</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Data Subject Rights"]\r\n<ul>\r\n 	<li><strong>Right to be informed\r\n</strong>You can ask for details of how we process your personal data, as covered by this Privacy Notice.</li>\r\n 	<li><strong>Right to Access\r\n</strong>You can ask for a copy of the information we hold about you. If possible, you should specify the type of information you’d like to see to ensure that our response meets your expectations. We must be able to verify your identify and your request may not impact the rights and freedoms of other people, e.g. privacy and confidentiality rights of other customers or our employees. Other exemptions may apply and this will be dependent on the information and context.</li>\r\n 	<li><strong>Right to Rectification\r\n</strong>You can ask that your personal data be corrected or updated if you believe it is inaccurate or incomplete. This right only applies to your own personal data and when exercising this right, please be as specific as possible.</li>\r\n 	<li><strong>Right to Erasure\r\n</strong>You may, in certain circumstances, be entitled to ask to have your personal data erased (this is also known as the ‘right to be forgotten’). We may not be able to erase your personal data if, for example, we need it to comply with a legal obligation or exercise or defend legal claims.</li>\r\n 	<li><strong>Right to Restriction on Processing\r\n</strong>You can ask us to stop using your personal data, however, in some circumstances this right may not apply, for example, if we have a legal obligation to use the data.</li>\r\n 	<li><strong>Right to Data Portability\r\n</strong>We do not currently carry out any such processing. If we do in the future, you can make a request and this data can be exported from our systems.</li>\r\n 	<li><strong>Right to Object\r\n</strong>You can request that your personal data is not processed for specific purposes such as profiling. This right applies where our processing of your personal data is necessary for us to perform a task in the public interest or for our functions or for our legitimate purposes. You can also object to our processing of your personal data for direct marketing purposes. If you would like to opt out of receiving any marketing communications from us, please contact us using the details within this Notice.</li>\r\n 	<li><strong>Rights Related to Automated Decision-making, including Profiling\r\n</strong>You have the right to not be subject to a decision based solely on automated processing of your personal data (i.e. no human intervention), including profiling, where the decision affects your legal status or rights of where the decision has a similarly significant effect, e.g. affecting your financial circumstances or employment opportunities.</li>\r\n</ul>\r\nThe applicability of some of these rights depends on the legal basis of processing of the data concerned. Some of these rights only apply in specific circumstances and we may not need to fully comply with your request in all cases.\r\n\r\nYou may exercise any of these rights free of charge, by contacting us. We may need to check your identity and may need to ask for more information – it’ll help us if you\'re as specific in your request as possible.\r\n\r\nWe’ll comply with your request within one calendar month (from the time we receive your request, or any additional information we asked for) unless:\r\n<ul>\r\n 	<li>It\'s a complex request – in such cases, we’ll respond within the month to inform you of the appropriate response period that will apply to your request (which may be a period of up to three months); or</li>\r\n 	<li>in exceptional circumstances, we would not be able to carry out your request. In these cases, we\'ll inform you of the reason within one calendar month.</li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Contacting us"]\r\n\r\nIf you would like to request further information about our Privacy Notice, or exercise any of your rights, you can email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a> or write us at:\r\n\r\n<strong>Data Protection Officer\r\n</strong><strong>Portsmouth Water\r\n</strong><strong>PO Box 8\r\n</strong><strong>West Street\r\n</strong><strong>Havant\r\n</strong><strong>PO9 1LG</strong>\r\n\r\nYou can also contact the Information Commissioner\'s Office at <a href="http://ico.org.uk/">http://ico.org.uk/</a> or write to Wycliffe House Water Lane, Wilmslow, Cheshire SK9 5AF or 0303 123 1113 for information, advice or to make a complaint.\r\n\r\nPortsmouth Water tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]\r\n<h3>Website Terms of Use</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/12/Intellectual-Property-Rights-Notice-and-Website-Terms-Dec-2023.pdf">Download our website Terms of Use here</a>', 'Privacy Notice', '', 'inherit', 'closed', 'closed', '', '2387-revision-v1', '', '', '2023-12-18 10:55:31', '2023-12-18 10:55:31', '', 2387, 'https://www.portsmouthwater.co.uk/?p=14425', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14426, 1, '2023-12-18 10:56:18', '2023-12-18 10:56:18', '<h2>©Portsmouth Water Ltd</h2>\r\nThis website is governed by the law and jurisdiction of England and Wales. All rights, including, without limitation copyright, in the form and content of this website are owned by Portsmouth Water Ltd.\r\n<h3>Disclaimer</h3>\r\nWhilst every effort has been made to ensure that the information in this website is accurate and up to date, the information contained herein is provided without any representation or warranty of any kind. In no event shall Portsmouth Water Ltd be liable for any damage or loss arising out of or in connection with the use of this website or other sites that may be linked to this site.\r\n<h3>Privacy Notice</h3>\r\nThe purpose of this Privacy Notice is to make it easier for you to understand how we use and protect your personal data. Personal data is any data that can identify you either on its own or used with other data.\r\n\r\nThis Privacy Notice will help you understand your privacy rights, how and why we need to process your personal data, and how you can get in touch with us if you need to.\r\n\r\nProcessing personal data involves any activity to do with that data, for example collection, storage, editing and deletion.\r\n\r\nWe’ve presented this information in different sections so you can access the information you need more easily. You’ll find our general privacy information under the headings below; with a separate PDF of the whole document should you wish to download this.\r\n\r\nWe take your personal data privacy very seriously and we\'re committed to protecting your personal data by complying with the relevant privacy legislation. We encourage you to read each section thoroughly.\r\n\r\nIf we make any significant changes impacting your privacy, we\'ll make this clear. Please remember to check from time to time.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/12/Privacy-Notice-Dec-2023.pdf" target="_blank" rel="noopener">Download our Privacy Notice here</a>\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="About Portsmouth Water"]\r\n\r\nThis Privacy Notice is designed to explain how we collect and use our customer’s and other individual’s personal data. We are committed to protecting this data, to uphold their data rights, and to meet expectations for handling personal data.\r\n\r\nWe are a registered data controller, registration number: Z6707640. This means it is our responsibility to maintain and protect all personal data that we collect and ensure that anyone we share personal data with will also adequately protect that data.\r\n\r\nThis Notice relates to Portsmouth Water Limited (Company Number 2536455) as the principal subsidiary in the South Downs Group, but will also apply to other subsidiaries.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What personal data do we collect?"]\r\n\r\nWe will always endeavour to make it clear why we are collecting your personal data.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nWe collect and process your personal data in a number of ways from the information you give to us. You may provide information to us about you by filling in a form on our website or by contacting us by telephone, email or otherwise. This includes information you provide when registering for our online customer portal, when you search for or request a service from us, enter a competition or survey or when you report a leak, problem or provide feedback regarding our website or the services we provide.\r\n\r\nThe information you provide us with will vary, but will include:\r\n<ul>\r\n 	<li><strong>Personal details:</strong> title, name, date of birth, disability;</li>\r\n 	<li><strong>Bank account and card details:</strong> account number and sort code, accounts holders name, direct debit details;</li>\r\n 	<li><strong>Contact details:</strong> postal address, email address, mobile and/or landline numbers;</li>\r\n 	<li><strong>Financial details:</strong> household income, benefits;</li>\r\n 	<li><strong>Household information:</strong> age and number of children;</li>\r\n 	<li><strong>Documentation:</strong> bank statements, passports etc.</li>\r\n</ul>\r\nWe will keep scanned copies of any documents for validation and audit purposes, this evidence will be deleted in line with our retention policy.\r\n\r\nIf an individual is registered on our Priority Services Register, we will collect information to allow us to provide additional assistance and support to that individual when required. For more information, please see the ‘Priority Services Register – Helping Our Vulnerable Customers’ section of this Notice.\r\n\r\nWe also collect information about you from other sources, examples being:\r\n<ul>\r\n 	<li>If you are a tenant, your Landlord or letting agent may provide us with personal data in order to set up or close down your water account at their property.</li>\r\n 	<li>A new resident at a former supply address, estate/letting agent or solicitor acting on behalf of you or a new resident of a former supply address (e.g. where you are moving home and the third party is providing a forwarding address - with or without your consent).</li>\r\n 	<li>Your sewerage company to ensure accurate billing.</li>\r\n 	<li>Debt Management and Tracing Agencies will provide us with contact information (emails and telephone numbers) to allow us to contact and locate individuals for debt collection purposes.</li>\r\n</ul>\r\nWe record all phone calls, incoming and out-going, made by departments that deal directly with customers, including Customer Services, Networks, Water Quality and Wholesale Services. Call recordings are held for 2 years before being securely deleted. While providing services we will collect data about you and when reading your water meter we will collect water usage information including, where applicable, information from SMART meters.\r\n\r\nWhenever you visit our website or online portal we use cookies - these cookies do not collect personal information. For more information, please see the ‘Visiting Our Website, Using Our Online Customer Portal and Our Cookie Policy’ section of this Notice. We also collect data from publicly available sources (such as the electoral roll and Land Registry) where the information is made public as a matter of law.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What to expect when you contact us"]\r\n\r\n<strong>Contacting us via social media</strong>\r\n\r\nIt is never a good idea to post your personal contact information on a public social media site. If you contact us using social media to report an issue and we need more information, we will ask you to private message us with suitable communication information which we will use to contact you in order to resolve your concern or gather additional information for our investigation.\r\n\r\n<strong>Contacting us by telephone</strong>\r\n\r\nWhen you contact us by telephone, your telephone number will be added to your account so that contact with you in relation to your water account can be made more convenient.\r\n\r\nWe will use a telephone number listed on your account to call or text you to provide you with essential service messages.\r\n\r\nWhen contacting us outside of our normal working hours, (between 5pm-8am Monday to Friday and over the weekend), your call will be dealt with by our ‘out-of-hours’ partner, CallCare, who are working with us to ensure our customers can contact us 24 hours a day, 7 days a week. CallCare will collect information from you to allow us to deal with your call efficiently.\r\n\r\n<strong>Emailing us </strong>\r\n\r\nIf you email us, we will respond to you using the email address you gave us. Your email address will be added to your account and will be used by us to provide you with essential service messages. Please try to avoid sending personal data by email as this is not considered to be a secure communication method.\r\n\r\nAny email sent to Portsmouth Water, including any attachments, will be monitored and assessed by our security partners for reasons of security and to check compliance. Emails are also backed up by our data processor Mimecast.\r\n\r\nPlease be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.\r\n\r\n<strong>Contacting us via WebChat </strong>\r\n\r\nWe use a third party provider, currently LiveChat, to supply and support our Webchat service, which we use to handle customer enquires in real time.\r\n\r\nIf you use the WebChat service we will collect your name, postal address, account number (optional) and email address (optional) as well as the contents of your WebChat session. The information provided will be added to your account.\r\n\r\nYou can request a transcript of your WebChat session once completed. This is sent to the email address you have the option to provide when logging in to the service.\r\n\r\n<strong>Visiting our Offices </strong>\r\n\r\nOur premises are monitored by CCTV so your image will be captured whenever you enter our site boundary. There are signs to show you when you are entering an area monitored by CCTV. CCTV images are held for 30 days and then deleted. In the case of suspected criminal activity CCTV images will be held for longer and will be shared with the relevant local authority (e.g. the Police), as appropriate.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Priority Services Register (PSR) – Helping our vulnerable customers"]\r\n\r\nOur Priority Services Register is a free service for customers who may need additional assistance either in communicating with us or in the event of a water supply interruption/emergency. Priority Services customers include those with physical or mental impairments, medical conditions, the elderly or those with young families. These customers may not be able to easily leave their home to collect bottled water in a water emergency.\r\n\r\nThe PSR allows us to quickly and efficiently identify those customers who require support in water events, and also allows support to be identified when planning work that may impact the water supply, as well as how we communicate with our customers.\r\n\r\nThe data is processed following individuals themselves, or third parties acting on their behalf (e.g. a family member, a charity, a support worker, a carer etc) signing up to the PSR by completing a hard-copy or online form or by calling our Customer Services Team. The individual provides the required information which, as well as that already described, will also include contact details (name, address, email, telephone number). On receiving this information, the relevant \'Needs Code(s)\' and/or updates will be made on to the relevant customer account. \'Needs Codes\' are entries that can be searched to identify the support that is needed through reports that we can run when we are required to do so.\r\n\r\nWe share PSR data with the energy sector, and other trusted third parties, to ensure that the assistance and support required by individuals can also be provided quickly and efficiently by these third parties. The support provided by these third parties may differ from that of Portsmouth Water\'s support.\r\n\r\nIndividuals can request to be removed from the PSR at any time, but we will first review the request and may then discuss this with the individual to make sure it is in their best interest.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Havant Thicket Public Consultation and Project "]\r\n\r\nIf you live close to the location of our proposed new Havant Thicket Reservoir, you\'ll receive communications from us to keep you up to date with the project and/or to inform you of planned works that may require some form of action from yourself (e.g. to move your car to allow surveys to be completed). We may need to seek assistance from mail printing companies to issue these communications to you and if this is required we will share your name and address. The data will only be shared when necessary and will be deleted within 4 weeks of a communication campaign ending.\r\n\r\nWe have a separate website for the Havant Thicket Reservoir project at <a href="https://havant-thicket-reservoir.uk.engagementhq.com/" target="_blank" rel="noopener"><u>https://havant-thicket-reservoir.uk.engagementhq.com/</u></a>. The Privacy Notice on that website details how your data will be used if you decide to register. If you register, and ask a question or provide comments and ask for contact to follow up on this, your contact details will be shared with the relevant consultant to allow a response to be provided. Drones may be used on the Havant Thicket Reservoir site and clear signage will be in place to ensure visitors are aware.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Customers who fall into arrears or fail to pay their bill"]\r\n\r\nIn respect to a customer’s responsibility for paying their bills, Portsmouth Water has a regulatory requirement to provide a safe, maintained supply of fresh water to your property. In section 5 of our Water Charges Scheme we explain that water charges are payable by the occupier of the premises, or the person who uses the supply, except where the owner of the premises is liable by enactment or by agreement with Portsmouth Water. Our Water Charges Scheme is further supported by the Water Industry Act 1991, which gives Water Companies the powers to charge and recover charges. This is referred to in Section 142 of the Water Industry Act 1991.\r\n\r\nThe information that we hold about customers will be used to recover arrears in line with our regulatory obligations and in doing so we use third party debt collection / management companies and credit reference agencies to assist us, this may include third parties undertaking Court Action on our behalf.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Our Non-Household customers"]\r\n\r\nNon-household customers are non-incorporated businesses whose retail services (e.g. customer services, billing) are provided by a separate water retail company, but whose premises are physically connected to our water network. We provide these customers with a wholesale service.\r\n\r\nInsofar as limited personal information is collected in relation to non-incorporated businesses, both Portsmouth Water and the relevant water retailer are each separate Controllers of the personal data of the non-household customers in our service areas.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nOur purpose is to use this data to provide a wholesale water service to our non-household customers and their retailers by carrying out activities such as:\r\n<ul>\r\n 	<li>Supplying non-household customers with water in line with our legal and regulatory obligations;</li>\r\n 	<li>Recording and fixing service problems e.g. water pressure issues and burst water pipes;</li>\r\n 	<li>Maintaining our pipes and other assets;</li>\r\n 	<li>Dealing with emergency events;</li>\r\n 	<li>Maintaining, monitoring and reporting drinking water quality;</li>\r\n 	<li>Supporting non-household customers in improving water efficiency;</li>\r\n 	<li>Metering – making appointments, meter fitting and repairing;</li>\r\n 	<li>Collecting, analysing and sharing meter data from smart meter and data loggers to monitor consumption and leakage and enable accurate billing;</li>\r\n 	<li>Making payments – for example Guaranteed Service Standards (GSS);</li>\r\n 	<li>Working with farmers in our area on catchment studies to reduce pollution;</li>\r\n 	<li>Non-household customer communications around street works and incidents;</li>\r\n 	<li>Dealing with claims after service incidents;</li>\r\n 	<li>Managing enquiries and complaints;</li>\r\n 	<li>Assessing allowances and abatements;</li>\r\n 	<li>Carrying out vacant property checks and site visits to check meter and supply details, and;</li>\r\n 	<li>Demonstrating compliance with our legal obligations to our regulators.</li>\r\n</ul>\r\nMore information on the wholesale services we provide to non-household customers can be found on our website at <a href="http://www.portsmouthwater.co.uk/business/">www.portsmouthwater.co.uk/business/</a>.\r\n\r\n<strong>What type of personal information do we process? </strong>\r\n\r\nThe information processed includes:\r\n<ul>\r\n 	<li>Non-household customer contact and supply address details.</li>\r\n 	<li>Asset and incident information linked to the service that may identify the non-household customer for example, but not limited to, meter serial number, business meter readings, including 15 minute meter readings where data loggers have been fitted and are enabled.</li>\r\n 	<li>Information required to process insurance claims, for example, but not limited to, damage to a property due to flooding from our asset.</li>\r\n 	<li>Information required to produce regulatory reports, for example, reporting the number of customer complaints.</li>\r\n</ul>\r\nOur legal basis for processing personal data for these activities is Article 6(1)(e) of the UK GDPR, which allows us to process personal data when this is necessary to perform our public tasks as a regulated business in line with the rules and requirements set out by our regulators, such as Ofwat.\r\n\r\n<strong>Sharing data with third parties </strong>\r\n\r\nTo provide our services in an efficient and effective way, your personal data may be provided to us by your retailer and we\'ll share this with our service providers, for example, sharing Developer details with Retailers when a supply point is created in the market to enable the Retailer to produce bills. We’ll share with the Market Operator Services Limited (MOSL) as required, for example, in registering and de-registering supply points (please see MOSL’s Summary of Agreements for more information <a href="https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file">https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file</a>).\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Developer Services"]\r\n\r\nThis section of our Privacy Notice explains how we use personal data in relation to the development of a site or property. This could be relevant for homeowners, developers, self-lay providers and/or newly appointed water companies (NAVs).\r\n\r\n<strong>Purpose (lawful basis for processing)</strong>\r\n\r\nOur purpose is to provide a service to our customers in this context, including land/property owners, developers, self-lay providers and NAVs, by carrying out activities such as:\r\n<ul>\r\n 	<li>Handling applications from customers for the provision of our services.</li>\r\n 	<li>Dealing with enquiries and complaints from customers who contact us for this purpose.</li>\r\n 	<li>Issuing invoices to and taking payments from our customers.</li>\r\n 	<li>Carrying out necessary work (e.g. new water mains and service connections, adoptions and requisitions, build over agreements, providing bulk water to NAVs).</li>\r\n 	<li>Customer relationship management (customer surveys, newsletters, open days).</li>\r\n</ul>\r\nMore information on the services we provide to our customers in this context can be found on our website <a href="https://developers.portsmouthwater.co.uk/" target="_blank" rel="noopener"><u>https://developers.portsmouthwater.co.uk/</u></a>.\r\n\r\nOur legal basis for processing your data for most of these activities is:\r\n<ul>\r\n 	<li>Article 6(1)(c) which allows us to process personal data when processing is necessary for compliance with a legal obligation to which we are subject (Water Industry Act 1991 and associated regulations).</li>\r\n 	<li>Article 6(1)(b) which allows us to process personal data when processing is necessary for a contract, we have with you or because you have asked us to take specific steps before entering into a contract.</li>\r\n 	<li>Article 6(1)(f) which allows us to process personal data when processing is necessary for our legitimate interests or the legitimate interests of a third party, unless, on balance, these are outweighed by the need to protect your individual rights.</li>\r\n</ul>\r\n<strong>What type of personal information do we process for this purpose?</strong>\r\n\r\nWe use the information you’ve provided us to help us deliver the service you requested.\r\n\r\nThis could include contacting you to discuss the application/work, visiting the site where work needs to be carried out, and invoicing when appropriate. We may also arrange video calls to see the pipework.\r\n\r\nCustomer feedback is important to us, so we may also use the information to ask for feedback on how we can improve our performance.\r\n\r\nWe’ll use your business contact details to keep in touch and maintain strong working relationships with you.\r\n\r\n<strong>Sharing data with third parties</strong>\r\n\r\nSome of our services are carried out by our partner organisations. Where this is the case, we may transfer your personal data to them to allow them to complete the work.\r\n\r\nWe’re also required to share details with our regulator Ofwat, and its authorised agents, to enable them to conduct customer feedback surveys about our developer services performance.\r\n\r\nFor new properties around our border where we provide water supply services, we must share new connection information including address and postcode with companies providing the wastewater services for these properties.\r\n\r\n<strong>Developer Portal</strong>\r\n\r\nYou may opt to register as a user of our Developer Portal, which will allow you to submit new service, self-lay or NAV applications electronically. You can also opt to make payment of the application fees via the portal. To register for the portal, we will require your Company name, correspondence address, email address, name, and telephone number.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How long will we retain data for"]\r\n\r\nWe have a data retention policy and data will be retained as long as it serves a useful and legitimate purpose, taking into account all legal and regulatory obligations.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Purpose for collecting your personal data"]\r\n\r\nWe will only collect data where we have a clear and legal basis to do so. The table below explains each legal basis we use, with a more detailed description of the purpose alongside it:\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Legal Basis</strong></td>\r\n<td><strong>Purpose</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Complying with Legal Obligation</strong>\r\n\r\nLegally we need to collect this information, for example, to comply with statutory and regulatory obligations.</td>\r\n<td>To meet our statutory obligations under:\r\n<ul>\r\n 	<li>Water Industry Act 1991;</li>\r\n 	<li>Water Resources Act 1991;</li>\r\n 	<li>Environment Act 1995;</li>\r\n 	<li>Water Industry Act 1999;</li>\r\n 	<li>Water Act 2014;</li>\r\n 	<li>Water Supply (Water Fittings) Regulations 1999;</li>\r\n 	<li>Water Supply (Water Quality) Regulations 2016;</li>\r\n 	<li>Instrument of Appointment as issued by the Secretary of State for the Environment.</li>\r\n 	<li>The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008</li>\r\n 	<li>Data Protection Act 2018.</li>\r\n</ul>\r\nTo contact customers about essential service issues, including, but not limited to:\r\n<ul>\r\n 	<li>payments (direct debit/payment arrangement failed);</li>\r\n 	<li>debt collection communications;</li>\r\n 	<li>tariff renewals/changes;</li>\r\n 	<li>metering (leak notification, meter replacement);</li>\r\n 	<li>bill notifications (bill available to view and pay);</li>\r\n 	<li>urgent water quality notifications, and;</li>\r\n 	<li>supply issues (hosepipe bans, supply interruptions).</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<em>We have a legal obligation to confirm your identity, to keep records required by law or to evidence our compliance with laws, including tax laws, consumer protection laws and data protection laws. Where we are required to do so, we have to provide information to law enforcement agencies or other authorities.</em>\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Legal Basis</strong></td>\r\n<td><strong>Purpose</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Our Legitimate Interests</strong>\r\n\r\nAs a Water Company we have a legitimate reason for collecting this data and consent is not required. Most of the personal data that we collect from or about you is needed to enable us to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.</td>\r\n<td>To provide water supply services and products.\r\n\r\nTo administer a customer’s account, including:\r\n<ul>\r\n 	<li>billing;</li>\r\n 	<li>requests;</li>\r\n 	<li>enquiries; and</li>\r\n 	<li>complaints.</li>\r\n</ul>\r\nTo make goodwill and compensation payments;\r\n\r\nTo communicate with you about core products and services we provide, including;\r\n<ul>\r\n 	<li>metering initiatives;</li>\r\n 	<li>water efficiency measures;</li>\r\n 	<li>catchment management initiatives;</li>\r\n 	<li>our online customer portal, and;</li>\r\n 	<li>our Priority Services Register.</li>\r\n</ul>\r\nTo tell you about the services offered by a third party plumbing and drainage insurance provider, due to our interest in:\r\n<ul>\r\n 	<li>Promoting water efficiency;</li>\r\n 	<li>Reducing leaks and waste of water;</li>\r\n 	<li>Educating customers on pipework responsibilities. To carry out and analyse customer surveys.</li>\r\n</ul>\r\nTo carry our employee training and quality assurance.\r\n\r\nTo use aggregated data to understand customer trends in lifestyle and water consumption to assist in business planning.\r\n\r\nTo comply with any regulatory obligations we may have.\r\n\r\nTo ensure we operate to the expectations of a responsible water company.\r\n\r\nTo handle responses to public consultations, such as our Water Resources Management Plan, Drought Plan or the Havant Thicket Reservoir Consultations.\r\n\r\nTo maintain our land holdings and sites.\r\n\r\nTo keep our records accurate and up-to-date.\r\n\r\nTo ensure efficient collection of water charges.\r\n\r\nTo prevent and detect crime, including fraud.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Consent</strong>\r\n\r\nAlthough most of the personal data that we collect is needed because we have a legal obligation to process that data or a legitimate interest in the use of that data, in a small number of cases, we need your consent to collect and use your personal data. We will ask for your consent:</td>\r\n<td>To send you marketing of recreational services and products;\r\n\r\nIf you would like us to add or talk to someone else about your account.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Performing our Public Task</strong>\r\n\r\nWhen processing your data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.</td>\r\n<td>To compile, maintain and manage our Priority Services Register (a list of customers with additional service needs).\r\n\r\nSubstantial Public Interest (SPI), as in UK law, is also used as our legal basis to process special category data for the purpose of providing a priority service to vulnerable customers based on their health data, e.g. dialysis.\r\n\r\nAs we are processing special category data under this legal basis, we have prepared an ‘Appropriate Policy Document’ as required under the Data Protection Act 2018. If you would like to view a copy of this policy, please contact the Data Protection Officer using the details under the ‘Contacting Us’ section of this Notice.\r\n\r\nProcessing our Non-Household customers personal data, as detailed in ‘Our Non-Household Customers’ section of this Notice.</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Who we share personal data with"]\r\n\r\nWe share personal data with multiple parties for legal, regulatory, and operational purposes. Other than where the exchange of data is required by law, we have contracts in place with third parties with whom we share data. These contracts detail how personal data should be handled and protected while being processed by any third party. We conduct due diligence checks on third party processors to ensure they comply with their obligations to us.\r\n\r\nWe have legal requirements for sharing data with your Sewerage Provider – this will usually be Southern Water Services Limited however, other companies may be operating in our area of supply and provide your waste water services.\r\n\r\nWe may use carefully selected third parties to help process your data and provide you with excellent customer service. We use software providers for different systems like our billing system and job management system to support us with the large amount of data that\r\n\r\nwe need to manage. We use third parties to assist us with printing bills and customer communications and to provide you with online customer accounts. We use companies to help us process payments including card payments, payment cards and to process cheques.\r\n\r\nWe share data with external agencies, such as local authorities, Police, Fire and/or Ambulance services, e.g. in the event of an emergency (this may include special category data, such as medical conditions if you have signed up to our Priority Services Register).\r\n\r\nWe share data with Government bodies for the detection and prevention of fraud.\r\n\r\nWe use third party organisations to help us provide our services to you and we share data with these parties. We have contracts in place and this means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any other organisation unless they are instructed by us to do so. They will hold it securely and retain it for the period we instruct.\r\n\r\nSome of the third parties with whom we share your data are based outside of the United Kingdom and, in some cases, outside the European Economic Area. In these cases, your data is protected by the special safeguarding measures set out by the data protection legislation i.e.\r\n<ul>\r\n 	<li>our contracts with these third parties incorporate the standard contractual clauses adopted by the European Commission and UK authorities for this purpose; or,</li>\r\n 	<li>the transfer is protected by the recipient’s binding corporate rule arrangements; or</li>\r\n 	<li>the recipient is in a country whose data protection laws are deemed by UK/EU authorities to provide adequate safeguard for transferred personal data without the need for additional safeguarding measures to be put in place.</li>\r\n</ul>\r\nWe work closely with a number of Contractors, our primary contractor being Cappagh, for mains replacement, pipe repairs and meter options, and these Contractors will have access to customer information relevant to their work. We also use trusted Contractors to make leak repairs at customer properties. If you contact us about a leak in your home and are eligible for a visit, your data will be shared with our Contractors in order for them to provide this function on our behalf.\r\n\r\nWe share data with selected third parties for marketing purposes in circumstances where we have a legitimate interest in promoting their services and where we feel you would benefit from their products or services. In particular, we share data with HomeServe, who will use the information we provide to them to send dual branded marketing information on our behalf in relation to their Plumbing and Drainage Plus Insurance. You can opt-out of receiving direct marketing at any time by email, phone or in writing. To opt out of this plumbing and drainage insurance marketing you can also complete an online form. Please see the Direct Marketing section of this Notice for more details.\r\n\r\nFrom time to time we require legal advice and may need to share your personal data with our legal advisers, our insurance company or other professional advisors in order to obtain advice or to make a claim.\r\n\r\nThe types of Organisations we share data with are as follows:-\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Category</strong></td>\r\n<td><strong>Process</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Debt Recovery and Debt Management Services</strong></td>\r\n<td>Collecting unpaid debt;\r\n\r\nTracking locations of individuals;\r\n\r\nMaintaining accurate data;\r\n\r\nRequesting additional contact data;\r\n\r\nManaging debt collection processes;\r\n\r\nChecking if debt risks apply;\r\n\r\nUndertaking Court action.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Contractors</strong></td>\r\n<td>Performing network maintenance, including street works, detecting and repairing leaks and responding to water supply incidents;\r\n\r\nProviding priority services to ‘vulnerable’ customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Property maintenance contractors</strong></td>\r\n<td>Performing property maintenance.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Network maintenance contractors</strong></td>\r\n<td>Performing network maintenance, including street works, and responding to water supply incidents. Installing new water meters and providing services to ‘vulnerable’ customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Other Water Companies (in particular Southern Water Services Limited)</strong></td>\r\n<td>Providing meter readings and water consumption information for billing purposes to calculate waste water use;\r\n\r\nOccupancy/Occupier details to maintain accurate data;\r\n\r\nInformation for discount tariffs such as Watersure and Social Tariff so that similar discounts can be considered;\r\n\r\nSharing priority service data to assist in identifying vulnerable customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Other Utility Companies</strong></td>\r\n<td>To assist with the provision of Priority Services if you are a member of our Priority Services Register.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Insurance Partner</strong></td>\r\n<td>Offering insurance products related to your water supply &amp; waste water services.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Financial (Banking and BACS)</strong></td>\r\n<td>Collection and payment of invoices and bills.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Housing Associations and Landlords</strong></td>\r\n<td>Water Regulation inspections.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Land Agents</strong></td>\r\n<td>Managing our land and property and obtaining land rights.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Social Media platforms</strong></td>\r\n<td>Responding to enquiries, concerns and complaints.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Customer survey and feedback services</strong></td>\r\n<td>Carrying out and analysing surveys and feedback results.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Insurance providers</strong></td>\r\n<td>Managing litigation and compensation claims.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>External Legal and Professional Advisors</strong></td>\r\n<td>Obtaining legal advice, managing disputes and dealing with compensation claims.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Auditors</strong></td>\r\n<td>Providing assurance for business processes and decisions.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Consultants</strong></td>\r\n<td>Providing follow up feedback to individuals during Public Consultations (e.g. Havant Thicket Reservoir).</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n&nbsp;\r\n\r\nTo comply with our legal and regulatory obligations we provide personal data to the following Authorities:\r\n<ul>\r\n 	<li>Defra</li>\r\n 	<li>Ofwat</li>\r\n 	<li>Drinking Water Inspectorate</li>\r\n 	<li>Environment Agency</li>\r\n 	<li>Public Health England</li>\r\n 	<li>Environmental Health Authorities</li>\r\n 	<li>Institute of Customer Service</li>\r\n 	<li>Consumer Council for Water (CCW)</li>\r\n 	<li>The Water Redress Scheme (WATRS)</li>\r\n 	<li>Market Operator Services Limited (MOSL).</li>\r\n</ul>\r\n<strong>Ofwat surveys (customer service - “C-MeX, D-MeX and B-MeX”) </strong>\r\n\r\nAll household customers and developers who contact us may have their contact information passed to a third party processor acting on behalf of our water regulator Ofwat for the purposes of regulating customer service in the water industry in England and Wales. You may be contacted by this third party about the service you received from Portsmouth Water and asked to score our performance. Your response is very important as it allows Ofwat to regulate the performance of companies and the service they provide their customers. This is not a marketing call or a call used for market research purposes. As Ofwat are our water regulator we are  obliged to share certain details with them, however, if you would rather we did not do this then please let us know by emailing us at: <a href="mailto:dataprotection@portsmouthwater.co.uk"><u>dataprotection@portsmouthwater.co.uk</u></a>. For more information please visit the Ofwat website at <a href="http://www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/">www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/</a>.\r\n\r\n<strong>Our surveys </strong>\r\n\r\nWe use third parties, or our own employees, to help contact our various types of customers to undertake water consumption surveys to inform our water resource management plan or for customer satisfaction or customer engagement processes. These are not marketing calls and your response is very important to us. If you would prefer not to participate you can register yourself as ‘no contact for surveys’ with our Customer Services Team at any time or by emailing us at <a href="mailto:dataprotection@portsmouthwater.co.uk"><u>dataprotection@portsmouthwater.co.uk</u></a>. Please note this will not stop general communications in relation to your account or water supply. The results of these surveys are not stored on your water account but are instead used by our Customer Engagement and Water Resources Team to look at improving engagement or planning resources in the area.\r\n\r\nWe may also contact you to undertake a survey after you have been in touch with us so that we can find out how satisfied you were with the service you received. We may contact you after this to see if we can improve our service to you.\r\n\r\n<strong>Direct marketing</strong>\r\n\r\nWe do not use direct marketing to sell our core services, however, we may want to contact you in relation to additional services, such as water efficiency services. We may also want to provide you with marketing information from carefully selected third parties which relate to the services we provide.\r\n\r\nNon-personalised bill inserts will be included with your water – to opt out of receiving these bill inserts, please complete the form at <a href="http://www.portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you contact our call centre, we may offer you the opportunity to talk to HomeServe about their Plumbing and Drainage Plus Insurance, unless you already have a policy with them or have indicated the product is not suitable for you. To opt-out of HomeServe marketing, in addition to the options below, you can also complete our online form which can be found under the ‘Cover Through HomeServe’ section at <a href="https://portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you decide to purchase Plumbing and Drainage insurance with HomeServe they will process your data as a Data Controller. To view a copy of HomeServe’s Privacy Policy please visit: <u>www.homeserve.com/uk/about/privacy-policy</u>.\r\n\r\nYou have the right to stop the use of your personal data for direct marketing activities and we must and will comply with your request.\r\n\r\nIf you would like to stop any other direct marketing communications from us:\r\n<ul>\r\n 	<li>Call us on 023 9249 9666 and tell us you no longer wish to receive direct marketing;</li>\r\n 	<li>Email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a>;</li>\r\n 	<li>Write to us at – Portsmouth Water, PO Box 8, West Street, Havant PO9 1LG.</li>\r\n</ul>\r\n<strong>Please note</strong>: You may continue to receive communications for a short period after changing your preferences whilst our systems are fully updated. If a third party marketing campaign is in the process of being issued at the time of your opt-out request, it may not be possible to remove your data from that campaign, therefore, you may receive this marketing communication.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Visiting our website, using our online customer portal &amp; our Cookie Policy"]\r\n\r\n<strong>If you are an e-billing customer </strong>\r\n\r\nIn the interest of reducing paper and protecting the environment, and for your convenience, you may be an e-billing customer. This means that you can sign in online to see your bills and any outstanding payments and you will receive email or SMS text message notifications when you have a new bill, depending on the preference you select. We do take your email address, water account number, name, telephone number and postal address when you sign up for e-billing. For more information please see our Terms of Use.\r\n\r\nYour email address and/or telephone number will be used to contact you about water services that we provide.\r\n\r\n<strong>Using social media to login </strong>\r\n\r\nUsing your social media account (Google or Facebook) to login to ‘MyAccount’ will provide you with a more efficient way for you to access your account by enabling a quicker login. No data from your Portsmouth Water MyAccount is shared with Facebook or Google when logging in using these services. Using a social media login will open a session with either Facebook or Google and therefore once you have finished using MyAccount, you may wish to open a further browser to logout of your social media account, especially if you are using a shared or public computer.\r\n\r\n<strong>Cookies </strong>\r\n\r\nWe use a cookies tool on our website and online customer portal to gain consent for the optional cookies we use. Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool. You can read more about how we use cookies, and how to change your cookies preferences, in our Cookies Policy.\r\n\r\nMost web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at <a href="http://www.allaboutcookies.org">www.allaboutcookies.org</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Data Subject Rights"]\r\n<ul>\r\n 	<li><strong>Right to be informed\r\n</strong>You can ask for details of how we process your personal data, as covered by this Privacy Notice.</li>\r\n 	<li><strong>Right to Access\r\n</strong>You can ask for a copy of the information we hold about you. If possible, you should specify the type of information you’d like to see to ensure that our response meets your expectations. We must be able to verify your identify and your request may not impact the rights and freedoms of other people, e.g. privacy and confidentiality rights of other customers or our employees. Other exemptions may apply and this will be dependent on the information and context.</li>\r\n 	<li><strong>Right to Rectification\r\n</strong>You can ask that your personal data be corrected or updated if you believe it is inaccurate or incomplete. This right only applies to your own personal data and when exercising this right, please be as specific as possible.</li>\r\n 	<li><strong>Right to Erasure\r\n</strong>You may, in certain circumstances, be entitled to ask to have your personal data erased (this is also known as the ‘right to be forgotten’). We may not be able to erase your personal data if, for example, we need it to comply with a legal obligation or exercise or defend legal claims.</li>\r\n 	<li><strong>Right to Restriction on Processing\r\n</strong>You can ask us to stop using your personal data, however, in some circumstances this right may not apply, for example, if we have a legal obligation to use the data.</li>\r\n 	<li><strong>Right to Data Portability\r\n</strong>We do not currently carry out any such processing. If we do in the future, you can make a request and this data can be exported from our systems.</li>\r\n 	<li><strong>Right to Object\r\n</strong>You can request that your personal data is not processed for specific purposes such as profiling. This right applies where our processing of your personal data is necessary for us to perform a task in the public interest or for our functions or for our legitimate purposes. You can also object to our processing of your personal data for direct marketing purposes. If you would like to opt out of receiving any marketing communications from us, please contact us using the details within this Notice.</li>\r\n 	<li><strong>Rights Related to Automated Decision-making, including Profiling\r\n</strong>You have the right to not be subject to a decision based solely on automated processing of your personal data (i.e. no human intervention), including profiling, where the decision affects your legal status or rights of where the decision has a similarly significant effect, e.g. affecting your financial circumstances or employment opportunities.</li>\r\n</ul>\r\nThe applicability of some of these rights depends on the legal basis of processing of the data concerned. Some of these rights only apply in specific circumstances and we may not need to fully comply with your request in all cases.\r\n\r\nYou may exercise any of these rights free of charge, by contacting us. We may need to check your identity and may need to ask for more information – it’ll help us if you\'re as specific in your request as possible.\r\n\r\nWe’ll comply with your request within one calendar month (from the time we receive your request, or any additional information we asked for) unless:\r\n<ul>\r\n 	<li>It\'s a complex request – in such cases, we’ll respond within the month to inform you of the appropriate response period that will apply to your request (which may be a period of up to three months); or</li>\r\n 	<li>in exceptional circumstances, we would not be able to carry out your request. In these cases, we\'ll inform you of the reason within one calendar month.</li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Contacting us"]\r\n\r\nIf you would like to request further information about our Privacy Notice, or exercise any of your rights, you can email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a> or write us at:\r\n\r\n<strong>Data Protection Officer\r\n</strong><strong>Portsmouth Water\r\n</strong><strong>PO Box 8\r\n</strong><strong>West Street\r\n</strong><strong>Havant\r\n</strong><strong>PO9 1LG</strong>\r\n\r\nYou can also contact the Information Commissioner\'s Office at <a href="http://ico.org.uk/">http://ico.org.uk/</a> or write to Wycliffe House Water Lane, Wilmslow, Cheshire SK9 5AF or 0303 123 1113 for information, advice or to make a complaint.\r\n\r\nPortsmouth Water tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]\r\n<h3>Website Terms of Use</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/12/Intellectual-Property-Rights-Notice-and-Website-Terms-Dec-2023.pdf">Download our website Terms of Use here</a>', 'Privacy Notice', '', 'inherit', 'closed', 'closed', '', '2387-revision-v1', '', '', '2023-12-18 10:56:18', '2023-12-18 10:56:18', '', 2387, 'https://www.portsmouthwater.co.uk/?p=14426', 0, 'revision', '', 0); 
