INSERT INTO `wlcj_posts` VALUES (14428, 21, '2024-01-23 12:27:23', '2024-01-23 12:27:23', '<h2>What to do in an Emergency</h2>\nIn an emergency our teams are trained to respond as quickly as possible. Keeping our customers informed during an incident is a top priority and our contact centre may become very busy with calls, at which point we will add a recorded message to our phone lines with up-to-date information and advice on the appropriate action to take.\n\nRelevant information will be updated on our website via our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4" target="_blank" rel="noopener">incident map</a> as well as on our social media platforms. If necessary, we’ll also be in touch with local news outlets.\n<h3>No water checklist</h3>\nIf you do find yourself without water in your property, then we advise our customers to run through this quick 4 Step Guide:\n<ol>\n 	<li><strong>Check for water</strong>\nTurn on the taps in your home. Still no water?</li>\n 	<li><strong>Check with a neighbour to see if they are having the same issue.</strong></li>\n 	<li><strong>View our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/">incidents and maintenance page.</a>\n</strong>This will show you if we are carrying out any work in your area, simply add your postcode to search. No water after recent works? Call us on 023 9249 9888</li>\n 	<li><strong>Still no water? There may be a live incident.</strong>\nVisit our website and take a look at our social media pages for updates.</li>\n</ol>\n<h2>FAQs</h2>\n[accordion title="" open1st="0" openAll="0" style=""]\n\n[accordion_item title="What is an incident?"]\n\nFor our customers, this would be a loss of water supply to a large area or water unfit to drink. This requires us to make special arrangements and work with other emergency responder agencies to rectify any issues and continue to supply water to customers however we can.\n\n[/accordion_item]\n\n[accordion_item title="What is an emergency?"]\n\nWe would categorise this as an unexpected situation that requires immediate action for leaks, burst pipes and flooding.\n\n[/accordion_item]\n\n[accordion_item title="How would I know you are Portsmouth Water representative?"]\n\nAll our representatives in the area have their own identification badge, Portsmouth Water branded uniform, high-vis-jackets, and our vehicles display our kingfisher brand on them.\n\n[/accordion_item]\n\n[accordion_item title="What is a Boil Water Notice?"]\n\nIf we have issued a Boil Water Notice to our customers, this means that our routine water quality tests have revealed the water does not meet the requirements for drinking water.\n\nA Boil Water Notice means you must boil your tap water before you consume it in any way. This includes drinking, brushing your teeth, making ice cubes, preparing food, cleaning feeding equipment, or giving it to your pets.\n\n[button title="Find out more" link="https://www.ccw.org.uk/faq/whats-a-boil-water-notice/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\n\n[/accordion_item]\n\n[accordion_item title="Will you provide bottled water?"]\n\nDepending on the severity of the situation and the length of time the incident or emergency continues, we would endeavour to set up alternative water stations to get bottled water safely to customers.\n\nCustomers would be able to collect bottled water from the location that has been scoped out by our Emergency Planning team.\n\nFor customers on our priority services register, we would provide a delivery service.  If you think you are eligible for our Priority Services, please visit our webpage about our <a href="https://www.portsmouthwater.co.uk/customer-services/priority-services/">Priority Services Register.</a>\n\n[/accordion_item]\n\n[accordion_item title="What is Water Quality?"]\n\nQuite literally, the quality of the water that you consume. Portsmouth Water has a long record of providing safe drinking water to the population of Portsmouth and the surrounding areas. The safety of the drinking water supply is highly regulated and will always remain one of our principal objectives.\n\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/about-us/water-quality/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\n\n[/accordion_item]\n\n[accordion_item title="How do I find out about works or repairs near me?"]\n\nPrior to any planned maintenance work we advise impacted customers in writing about the works and any foreseeable issues. All planned work and issues are displayed on our map with details updated throughout the day.\n\n[button title="View the map" link="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/?data_id=dataSource_add_from_url_entry-188d83bccc2-layer-15%3A80" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\n\n[/accordion_item]\n\n[accordion_item title="How can I find a reputable plumber?"]\n\nIf you do find yourself up to your ankles in water… we recommend using WaterSafe® to source an approved water contractor.\n\n[button title="Visit Watersafe" link="https://www.watersafe.org.uk/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\n\n[/accordion_item]\n\n[accordion_item title="Flooding"]\n\nIf you are experiencing a flood, please focus on your safety and the safety of your family. For what to do in if you need to report a flood or to find out what to do in an event of a flood, please visit the <a href="https://www.gov.uk/browse/environment-countryside/flooding-extreme-weather" target="_blank" rel="noopener">Government</a> website\n\n[button title="Find out more" link="https://www.gov.uk/browse/environment-countryside/flooding-extreme-weather" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\n\n[/accordion_item]\n\n[accordion_item title="What are our Guaranteed Service Standards?"]\n\nWe are committed to providing exceptional service and delivering excellence for our customers. However, if on occasion things don’t go to plan, we operate under our Guaranteed Service Standards. This means that if we fail to meet the standards, we will pay you compensation.\n\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/customer-services/service-standards/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\n\n[/accordion_item]\n\n[/accordion]', 'Emergency Guide', '', 'inherit', 'closed', 'closed', '', '14406-autosave-v1', '', '', '2024-01-23 12:27:23', '2024-01-23 12:27:23', '', 14406, 'https://www.portsmouthwater.co.uk/?p=14428', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14429, 21, '2023-12-19 08:28:09', '2023-12-19 08:28:09', '<h2>What to do in an Emergency</h2>\r\nIn an emergency our teams are trained to respond as quickly as possible. Keeping our customers informed during a major incident is a top priority and our contact centre may become very busy with calls, at which point we will add a recorded message to our phone lines with up-to-date information and advice on the appropriate action to take.\r\n\r\nRelevant information will be updated on our website via our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4" target="_blank" rel="noopener">incident map</a> as well as on our social media platforms. If necessary, we’ll also be in touch with local news outlets.\r\n<h3>No water check list</h3>\r\nIf you do find yourself without water in your property, then we advise our customers to run through this quick 4 Step Guide:\r\n<ol>\r\n 	<li><strong>Check for water</strong>\r\nTurn on taps and flush the loos in your home. Still no water?</li>\r\n 	<li><strong>Check with a neighbour to see if they are having the same issue.</strong></li>\r\n 	<li><strong>View our maintenance and issues map\r\n</strong>This will show you if we are carrying out any work in your area, simply add your postcode to search. No water after recent works? Call us on 023 9249 9888</li>\r\n 	<li>Still no water? There may be a live incident.\r\nVisit our website and take a look at our social media pages for updates.</li>\r\n</ol>\r\n<h2>FAQs</h2>\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="What is a major incident?"]\r\n\r\nFor our customers, this would be a loss of water supply to a large area or undrinkable water. This requires us to make special arrangements and work with other emergency responder agencies to rectify any issues and continue to supply water to customers however we can.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is an emergency?"]\r\n\r\nWe would categorise this as a serious, unexpected, and often dangerous situation that requires immediate action for leaks, burst pipes, flooding.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How would I know you are Portsmouth Water representative?"]\r\n\r\nAll our representatives out in the area have their own identification badge, Portsmouth Water branded uniform with a kingfisher logo, high-vis-jackets, and our vehicles with our kingfisher brand.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is a Boiled Water Notice?"]\r\n\r\nIf we have issued a Boiled Water Notice to our customers, this means that our routine water quality tests have revealed the water does not meet the requirements for drinking water.\r\n\r\nA Boil Water Notice means you must boil your tap water before you consume it in any way. This includes drinking, brushing your teeth, making ice cubes, preparing food, cleaning feeding equipment, or giving it to your pets.\r\n\r\n[button title="Find out more" link="https://www.ccw.org.uk/faq/whats-a-boil-water-notice/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Will you provide bottled water?"]\r\n\r\nDepending on the severity of the situation and the length of time the incident or emergency continues, we would endeavour to set up water stations to get bottled water safely to customers.\r\n\r\nCustomers would be able to collect bottled water from the secure location that has been scoped out by our Health and Safety team.\r\n\r\nFor our most vulnerable customers on our priority services register, we would provide a delivery service.  If you think you are eligible for our Priority Services, please visit our webpage about our <a href="https://www.portsmouthwater.co.uk/customer-services/priority-services/">Priority Services Register.</a>\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is Water Quality?"]\r\n\r\nQuite literally, the quality of the water that you consume. Portsmouth Water has a long record of providing safe drinking water to the population of Portsmouth and the surrounding areas. The safety of the drinking water supply is highly regulated and will always remain one of our principal objectives.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/about-us/water-quality/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How do I find out about works or repairs near me?"]\r\n\r\nPrior to any planned maintenance work we advise impacted customers in writing about the works and any foreseeable issues. All planned work and issues are displayed on our map with details updated throughout the day.\r\n\r\n[button title="View the map" link="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/?data_id=dataSource_add_from_url_entry-188d83bccc2-layer-15%3A80" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How can I find a reputable plumber?"]\r\n\r\nIf you do find yourself up to your ankles in water… we recommend using WaterSafe® to source an approved water contractor.\r\n\r\n[button title="Visit Watersafe" link="https://www.watersafe.org.uk/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What are our Guaranteed Service Standards?"]\r\n\r\nWe are committed to providing exceptional service and delivering excellence for our customers. However, if on occasion things don’t go to plan, we operate under our Guaranteed Service Standards. This means that if we fail to meet the standards, we will pay you compensation.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/customer-services/service-standards/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n&nbsp;\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Emergency Guide', '', 'inherit', 'closed', 'closed', '', '14406-revision-v1', '', '', '2023-12-19 08:28:09', '2023-12-19 08:28:09', '', 14406, 'https://www.portsmouthwater.co.uk/?p=14429', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (14431, 1, '2023-12-19 10:45:09', '2023-12-19 10:45:09', 'Welcome to the Brockhampton Pension Scheme Member Webpage – please click the links below to view the relevant information:\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/12/BPS-Implementation-Statement-2023.pdf">BPS Implementation Statement 2023</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/BPS-Implementation-Statement-2022.pdf">BPS Implementation Statement 2022</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/06/BPS-Member-Booklet-June-2023.pdf">BPS 2023 Spotlight on Pension Member Booklet</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/09/BPS-Statement-of-Investment-Principles.pdf">BPS Statement of Investment Principles</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/09/BPS-Privacy-Notice-August-2020-1.pdf">BPS Privacy Notice - August 2020</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/06/Useful-contacts-2023.pdf">Useful contacts 2023</a>', 'Brockhampton Pension Scheme', '', 'inherit', 'closed', 'closed', '', '10174-revision-v1', '', '', '2023-12-19 10:45:09', '2023-12-19 10:45:09', '', 10174, 'https://www.portsmouthwater.co.uk/?p=14431', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (14433, 1, '2023-12-19 11:09:21', '2023-12-19 11:09:21', 'Welcome to the Brockhampton Pension Scheme Member Webpage – please click the links below to view the relevant information:\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/12/BPS-Implementation-Statement-2023.pdf">BPS Implementation Statement 2023</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/06/BPS-Member-Booklet-June-2023.pdf">BPS 2023 Spotlight on Pension Member Booklet</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/09/BPS-Statement-of-Investment-Principles.pdf">BPS Statement of Investment Principles</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/09/BPS-Privacy-Notice-August-2020-1.pdf">BPS Privacy Notice - August 2020</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/06/Useful-contacts-2023.pdf">Useful contacts 2023</a>', 'Brockhampton Pension Scheme', '', 'inherit', 'closed', 'closed', '', '10174-revision-v1', '', '', '2023-12-19 11:09:21', '2023-12-19 11:09:21', '', 10174, 'https://www.portsmouthwater.co.uk/?p=14433', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (14469, 21, '2024-01-17 08:51:39', '2024-01-17 08:51:39', '<h2>What to do in an Emergency</h2>\r\nIn an emergency our teams are trained to respond as quickly as possible. Keeping our customers informed during a major incident is a top priority and our contact centre may become very busy with calls, at which point we will add a recorded message to our phone lines with up-to-date information and advice on the appropriate action to take.\r\n\r\nRelevant information will be updated on our website via our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4" target="_blank" rel="noopener">incident map</a> as well as on our social media platforms. If necessary, we’ll also be in touch with local news outlets.\r\n<h3>No water checklist</h3>\r\nIf you do find yourself without water in your property, then we advise our customers to run through this quick 4 Step Guide:\r\n<ol>\r\n 	<li><strong>Check for water</strong>\r\nTurn on taps and flush the loos in your home. Still no water?</li>\r\n 	<li><strong>Check with a neighbour to see if they are having the same issue.</strong></li>\r\n 	<li><strong>View our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/">incidence and maintenance page.</a>\r\n</strong>This will show you if we are carrying out any work in your area, simply add your postcode to search. No water after recent works? Call us on 023 9249 9888</li>\r\n 	<li><strong>Still no water? There may be a live incident.</strong>\r\nVisit our website and take a look at our social media pages for updates.</li>\r\n</ol>\r\n<h2>FAQs</h2>\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="What is a major incident?"]\r\n\r\nFor our customers, this would be a loss of water supply to a large area or undrinkable water. This requires us to make special arrangements and work with other emergency responder agencies to rectify any issues and continue to supply water to customers however we can.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is an emergency?"]\r\n\r\nWe would categorise this as a serious, unexpected, and often dangerous situation that requires immediate action for leaks, burst pipes, flooding.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How would I know you are Portsmouth Water representative?"]\r\n\r\nAll our representatives in the area have their own identification badge, Portsmouth Water branded uniform, high-vis-jackets, and our vehicles display our kingfisher brand on them.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is a Boiled Water Notice?"]\r\n\r\nIf we have issued a Boiled Water Notice to our customers, this means that our routine water quality tests have revealed the water does not meet the requirements for drinking water.\r\n\r\nA Boil Water Notice means you must boil your tap water before you consume it in any way. This includes drinking, brushing your teeth, making ice cubes, preparing food, cleaning feeding equipment, or giving it to your pets.\r\n\r\n[button title="Find out more" link="https://www.ccw.org.uk/faq/whats-a-boil-water-notice/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Will you provide bottled water?"]\r\n\r\nDepending on the severity of the situation and the length of time the incident or emergency continues, we would endeavour to set up water stations to get bottled water safely to customers.\r\n\r\nCustomers would be able to collect bottled water from the secure location that has been scoped out by our Health and Safety team.\r\n\r\nFor our most vulnerable customers on our priority services register, we would provide a delivery service.  If you think you are eligible for our Priority Services, please visit our webpage about our <a href="https://www.portsmouthwater.co.uk/customer-services/priority-services/">Priority Services Register.</a>\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is Water Quality?"]\r\n\r\nQuite literally, the quality of the water that you consume. Portsmouth Water has a long record of providing safe drinking water to the population of Portsmouth and the surrounding areas. The safety of the drinking water supply is highly regulated and will always remain one of our principal objectives.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/about-us/water-quality/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How do I find out about works or repairs near me?"]\r\n\r\nPrior to any planned maintenance work we advise impacted customers in writing about the works and any foreseeable issues. All planned work and issues are displayed on our map with details updated throughout the day.\r\n\r\n[button title="View the map" link="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/?data_id=dataSource_add_from_url_entry-188d83bccc2-layer-15%3A80" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How can I find a reputable plumber?"]\r\n\r\nIf you do find yourself up to your ankles in water… we recommend using WaterSafe® to source an approved water contractor.\r\n\r\n[button title="Visit Watersafe" link="https://www.watersafe.org.uk/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What are our Guaranteed Service Standards?"]\r\n\r\nWe are committed to providing exceptional service and delivering excellence for our customers. However, if on occasion things don’t go to plan, we operate under our Guaranteed Service Standards. This means that if we fail to meet the standards, we will pay you compensation.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/customer-services/service-standards/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n&nbsp;\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Emergency Guide', '', 'inherit', 'closed', 'closed', '', '14406-revision-v1', '', '', '2024-01-17 08:51:39', '2024-01-17 08:51:39', '', 14406, 'https://www.portsmouthwater.co.uk/?p=14469', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (14471, 21, '2024-01-17 11:58:13', '2024-01-17 11:58:13', '<h2>What to do in an Emergency</h2>\r\nIn an emergency our teams are trained to respond as quickly as possible. Keeping our customers informed during an incident is a top priority and our contact centre may become very busy with calls, at which point we will add a recorded message to our phone lines with up-to-date information and advice on the appropriate action to take.\r\n\r\nRelevant information will be updated on our website via our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4" target="_blank" rel="noopener">incident map</a> as well as on our social media platforms. If necessary, we’ll also be in touch with local news outlets.\r\n<h3>No water checklist</h3>\r\nIf you do find yourself without water in your property, then we advise our customers to run through this quick 4 Step Guide:\r\n<ol>\r\n 	<li><strong>Check for water</strong>\r\nTurn on the taps in your home. Still no water?</li>\r\n 	<li><strong>Check with a neighbour to see if they are having the same issue.</strong></li>\r\n 	<li><strong>View our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/">incidents and maintenance page.</a>\r\n</strong>This will show you if we are carrying out any work in your area, simply add your postcode to search. No water after recent works? Call us on 023 9249 9888</li>\r\n 	<li><strong>Still no water? There may be a live incident.</strong>\r\nVisit our website and take a look at our social media pages for updates.</li>\r\n</ol>\r\n<h2>FAQs</h2>\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="What is an incident?"]\r\n\r\nFor our customers, this would be a loss of water supply to a large area or water unfit to drink. This requires us to make special arrangements and work with other emergency responder agencies to rectify any issues and continue to supply water to customers however we can.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is an emergency?"]\r\n\r\nWe would categorise this as an unexpected situation that requires immediate action for leaks, burst pipes and flooding.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How would I know you are Portsmouth Water representative?"]\r\n\r\nAll our representatives in the area have their own identification badge, Portsmouth Water branded uniform, high-vis-jackets, and our vehicles display our kingfisher brand on them.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is a Boiled Water Notice?"]\r\n\r\nIf we have issued a Boil Water Notice to our customers, this means that our routine water quality tests have revealed the water does not meet the requirements for drinking water.\r\n\r\nA Boil Water Notice means you must boil your tap water before you consume it in any way. This includes drinking, brushing your teeth, making ice cubes, preparing food, cleaning feeding equipment, or giving it to your pets.\r\n\r\n[button title="Find out more" link="https://www.ccw.org.uk/faq/whats-a-boil-water-notice/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Will you provide bottled water?"]\r\n\r\nDepending on the severity of the situation and the length of time the incident or emergency continues, we would endeavour to set up alternative water stations to get bottled water safely to customers.\r\n\r\nCustomers would be able to collect bottled water from the location that has been scoped out by our Emergency Planning team.\r\n\r\nFor customers on our priority services register, we would provide a delivery service.  If you think you are eligible for our Priority Services, please visit our webpage about our <a href="https://www.portsmouthwater.co.uk/customer-services/priority-services/">Priority Services Register.</a>\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is Water Quality?"]\r\n\r\nQuite literally, the quality of the water that you consume. Portsmouth Water has a long record of providing safe drinking water to the population of Portsmouth and the surrounding areas. The safety of the drinking water supply is highly regulated and will always remain one of our principal objectives.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/about-us/water-quality/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How do I find out about works or repairs near me?"]\r\n\r\nPrior to any planned maintenance work we advise impacted customers in writing about the works and any foreseeable issues. All planned work and issues are displayed on our map with details updated throughout the day.\r\n\r\n[button title="View the map" link="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/?data_id=dataSource_add_from_url_entry-188d83bccc2-layer-15%3A80" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How can I find a reputable plumber?"]\r\n\r\nIf you do find yourself up to your ankles in water… we recommend using WaterSafe® to source an approved water contractor.\r\n\r\n[button title="Visit Watersafe" link="https://www.watersafe.org.uk/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What are our Guaranteed Service Standards?"]\r\n\r\nWe are committed to providing exceptional service and delivering excellence for our customers. However, if on occasion things don’t go to plan, we operate under our Guaranteed Service Standards. This means that if we fail to meet the standards, we will pay you compensation.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/customer-services/service-standards/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n&nbsp;\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Emergency Guide', '', 'inherit', 'closed', 'closed', '', '14406-revision-v1', '', '', '2024-01-17 11:58:13', '2024-01-17 11:58:13', '', 14406, 'https://www.portsmouthwater.co.uk/?p=14471', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14473, 22, '2024-01-17 12:45:49', '2024-01-17 12:45:49', '', 'Infrastructure Engineer Jan 24', '', 'inherit', 'open', 'closed', '', 'infrastructure-engineer-jan-24', '', '', '2024-01-17 12:45:49', '2024-01-17 12:45:49', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Infrastructure-Engineer-Jan-24.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (14474, 1, '2024-01-18 13:21:38', '2024-01-18 13:21:38', '', 'BPS Member Booklet Wording 2023', '', 'inherit', 'open', 'closed', '', 'bps-member-booklet-wording-2023', '', '', '2024-01-18 13:21:38', '2024-01-18 13:21:38', '', 10174, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/BPS-Member-Booklet-Wording-2023.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (14475, 1, '2024-01-18 13:21:57', '2024-01-18 13:21:57', 'Welcome to the Brockhampton Pension Scheme Member Webpage – please click the links below to view the relevant information:\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/12/BPS-Implementation-Statement-2023.pdf">BPS Implementation Statement 2023</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/BPS-Member-Booklet-Wording-2023.pdf" target="_blank" rel="noopener">BPS 2023 Spotlight on Pension Member Booklet - Dec 23</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/09/BPS-Statement-of-Investment-Principles.pdf">BPS Statement of Investment Principles</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/09/BPS-Privacy-Notice-August-2020-1.pdf">BPS Privacy Notice - August 2020</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/06/Useful-contacts-2023.pdf">Useful contacts 2023</a>', 'Brockhampton Pension Scheme', '', 'inherit', 'closed', 'closed', '', '10174-revision-v1', '', '', '2024-01-18 13:21:57', '2024-01-18 13:21:57', '', 10174, 'https://www.portsmouthwater.co.uk/?p=14475', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14479, 1, '2024-01-19 11:38:06', '2024-01-19 11:38:06', 'Welcome to the Brockhampton Pension Scheme Member Webpage – please click the links below to view the relevant information:\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/12/BPS-Implementation-Statement-2023.pdf">BPS Implementation Statement 2023</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/BPS-Member-Booklet-Wording-2023.pdf" target="_blank" rel="noopener">BPS 2023 Spotlight on Pension Member Booklet - Dec 23</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/09/BPS-Statement-of-Investment-Principles.pdf">BPS Statement of Investment Principles</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/BPS-Privacy-Notice-December-2023.pdf">BPS Privacy Notice - December 2023</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/06/Useful-contacts-2023.pdf">Useful contacts 2023</a>', 'Brockhampton Pension Scheme', '', 'inherit', 'closed', 'closed', '', '10174-revision-v1', '', '', '2024-01-19 11:38:06', '2024-01-19 11:38:06', '', 10174, 'https://www.portsmouthwater.co.uk/?p=14479', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14481, 21, '2024-01-22 15:34:02', '2024-01-22 15:34:02', '<h2>What to do in an Emergency</h2>\r\nIn an emergency our teams are trained to respond as quickly as possible. Keeping our customers informed during an incident is a top priority and our contact centre may become very busy with calls, at which point we will add a recorded message to our phone lines with up-to-date information and advice on the appropriate action to take.\r\n\r\nRelevant information will be updated on our website via our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4" target="_blank" rel="noopener">incident map</a> as well as on our social media platforms. If necessary, we’ll also be in touch with local news outlets.\r\n<h3>No water checklist</h3>\r\nIf you do find yourself without water in your property, then we advise our customers to run through this quick 4 Step Guide:\r\n<ol>\r\n 	<li><strong>Check for water</strong>\r\nTurn on the taps in your home. Still no water?</li>\r\n 	<li><strong>Check with a neighbour to see if they are having the same issue.</strong></li>\r\n 	<li><strong>View our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/">incidents and maintenance page.</a>\r\n</strong>This will show you if we are carrying out any work in your area, simply add your postcode to search. No water after recent works? Call us on 023 9249 9888</li>\r\n 	<li><strong>Still no water? There may be a live incident.</strong>\r\nVisit our website and take a look at our social media pages for updates.</li>\r\n</ol>\r\n<h2>FAQs</h2>\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="What is an incident?"]\r\n\r\nFor our customers, this would be a loss of water supply to a large area or water unfit to drink. This requires us to make special arrangements and work with other emergency responder agencies to rectify any issues and continue to supply water to customers however we can.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is an emergency?"]\r\n\r\nWe would categorise this as an unexpected situation that requires immediate action for leaks, burst pipes and flooding.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How would I know you are Portsmouth Water representative?"]\r\n\r\nAll our representatives in the area have their own identification badge, Portsmouth Water branded uniform, high-vis-jackets, and our vehicles display our kingfisher brand on them.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is a Boil Water Notice?"]\r\n\r\nIf we have issued a Boil Water Notice to our customers, this means that our routine water quality tests have revealed the water does not meet the requirements for drinking water.\r\n\r\nA Boil Water Notice means you must boil your tap water before you consume it in any way. This includes drinking, brushing your teeth, making ice cubes, preparing food, cleaning feeding equipment, or giving it to your pets.\r\n\r\n[button title="Find out more" link="https://www.ccw.org.uk/faq/whats-a-boil-water-notice/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Will you provide bottled water?"]\r\n\r\nDepending on the severity of the situation and the length of time the incident or emergency continues, we would endeavour to set up alternative water stations to get bottled water safely to customers.\r\n\r\nCustomers would be able to collect bottled water from the location that has been scoped out by our Emergency Planning team.\r\n\r\nFor customers on our priority services register, we would provide a delivery service.  If you think you are eligible for our Priority Services, please visit our webpage about our <a href="https://www.portsmouthwater.co.uk/customer-services/priority-services/">Priority Services Register.</a>\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is Water Quality?"]\r\n\r\nQuite literally, the quality of the water that you consume. Portsmouth Water has a long record of providing safe drinking water to the population of Portsmouth and the surrounding areas. The safety of the drinking water supply is highly regulated and will always remain one of our principal objectives.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/about-us/water-quality/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How do I find out about works or repairs near me?"]\r\n\r\nPrior to any planned maintenance work we advise impacted customers in writing about the works and any foreseeable issues. All planned work and issues are displayed on our map with details updated throughout the day.\r\n\r\n[button title="View the map" link="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/?data_id=dataSource_add_from_url_entry-188d83bccc2-layer-15%3A80" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How can I find a reputable plumber?"]\r\n\r\nIf you do find yourself up to your ankles in water… we recommend using WaterSafe® to source an approved water contractor.\r\n\r\n[button title="Visit Watersafe" link="https://www.watersafe.org.uk/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What are our Guaranteed Service Standards?"]\r\n\r\nWe are committed to providing exceptional service and delivering excellence for our customers. However, if on occasion things don’t go to plan, we operate under our Guaranteed Service Standards. This means that if we fail to meet the standards, we will pay you compensation.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/customer-services/service-standards/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n&nbsp;\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Emergency Guide', '', 'inherit', 'closed', 'closed', '', '14406-revision-v1', '', '', '2024-01-22 15:34:02', '2024-01-22 15:34:02', '', 14406, 'https://www.portsmouthwater.co.uk/?p=14481', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14482, 1, '2024-01-23 09:53:31', '2024-01-23 09:53:31', '<h2>What to do in an Emergency</h2>\nIn an emergency our teams are trained to respond as quickly as possible. Keeping our customers informed during an incident is a top priority and our contact centre may become very busy with calls, at which point we will add a recorded message to our phone lines with up-to-date information and advice on the appropriate action to take.\n\nRelevant information will be updated on our website via our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4" target="_blank" rel="noopener">incident map</a> as well as on our social media platforms. If necessary, we’ll also be in touch with local news outlets.\n<h3>No water checklist</h3>\nIf you do find yourself without water in your property, then we advise our customers to run through this quick 4 Step Guide:\n<ol>\n 	<li><strong>Check for water</strong>\nTurn on the taps in your home. Still no water?</li>\n 	<li><strong>Check with a neighbour to see if they are having the same issue.</strong></li>\n 	<li><strong>View our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/">incidents and maintenance page.</a>\n</strong>This will show you if we are carrying out any work in your area, simply add your postcode to search. No water after recent works? Call us on 023 9249 9888</li>\n 	<li><strong>Still no water? There may be a live incident.</strong>\nVisit our website and take a look at our social media pages for updates.</li>\n</ol>\n<h2>FAQs</h2>\n[accordion title="" open1st="0" openAll="0" style=""]\n\n[accordion_item title="What is an incident?"]\n\nFor our customers, this would be a loss of water supply to a large area or water unfit to drink. This requires us to make special arrangements and work with other emergency responder agencies to rectify any issues and continue to supply water to customers however we can.\n\n[/accordion_item]\n\n[accordion_item title="What is an emergency?"]\n\nWe would categorise this as an unexpected situation that requires immediate action for leaks, burst pipes and flooding.\n\n[/accordion_item]\n\n[accordion_item title="How would I know you are Portsmouth Water representative?"]\n\nAll our representatives in the area have their own identification badge, Portsmouth Water branded uniform, high-vis-jackets, and our vehicles display our kingfisher brand on them.\n\n[/accordion_item]\n\n[accordion_item title="What is a Boil Water Notice?"]\n\nIf we have issued a Boil Water Notice to our customers, this means that our routine water quality tests have revealed the water does not meet the requirements for drinking water.\n\nA Boil Water Notice means you must boil your tap water before you consume it in any way. This includes drinking, brushing your teeth, making ice cubes, preparing food, cleaning feeding equipment, or giving it to your pets.\n\n[button title="Find out more" link="https://www.ccw.org.uk/faq/whats-a-boil-water-notice/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\n\n[/accordion_item]\n\n[accordion_item title="Will you provide bottled water?"]\n\nDepending on the severity of the situation and the length of time the incident or emergency continues, we would endeavour to set up alternative water stations to get bottled water safely to customers.\n\nCustomers would be able to collect bottled water from the location that has been scoped out by our Emergency Planning team.\n\nFor customers on our priority services register, we would provide a delivery service.  If you think you are eligible for our Priority Services, please visit our webpage about our <a href="https://www.portsmouthwater.co.uk/customer-services/priority-services/">Priority Services Register.</a>\n\n[/accordion_item]\n\n[accordion_item title="What is Water Quality?"]\n\nQuite literally, the quality of the water that you consume. Portsmouth Water has a long record of providing safe drinking water to the population of Portsmouth and the surrounding areas. The safety of the drinking water supply is highly regulated and will always remain one of our principal objectives.\n\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/about-us/water-quality/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\n\n[/accordion_item]\n\n[accordion_item title="How do I find out about works or repairs near me?"]\n\nPrior to any planned maintenance work we advise impacted customers in writing about the works and any foreseeable issues. All planned work and issues are displayed on our map with details updated throughout the day.\n\n[button title="View the map" link="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/?data_id=dataSource_add_from_url_entry-188d83bccc2-layer-15%3A80" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\n\n[/accordion_item]\n\n[accordion_item title="How can I find a reputable plumber?"]\n\nIf you do find yourself up to your ankles in water… we recommend using WaterSafe® to source an approved water contractor.\n\n[button title="Visit Watersafe" link="https://www.watersafe.org.uk/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\n\n[/accordion_item]\n\n[accordion_item title="<span class="normaltextrun"><span style="font-size: 11.0pt;">Flooding – what to do?</span></span>"]\n\nIf you are experiencing a flood, please focus on your safety and the safety of your family. For what to do in if you need to report a flood or to find out what to do in an event of a flood, please visit the <a href="https://www.gov.uk/browse/environment-countryside/flooding-extreme-weather">Government</a> website\n\n[button title="Find out more" link="https://www.gov.uk/browse/environment-countryside/flooding-extreme-weather" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\n\n[/accordion_item]\n\n[accordion_item title="What are our Guaranteed Service Standards?"]\n\nWe are committed to providing exceptional service and delivering excellence for our customers. However, if on occasion things don’t go to plan, we operate under our Guaranteed Service Standards. This means that if we fail to meet the standards, we will pay you compensation.\n\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/customer-services/service-standards/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\n\n[/accordion_item]\n\n[/accordion]', 'Emergency Guide', '', 'inherit', 'closed', 'closed', '', '14406-autosave-v1', '', '', '2024-01-23 09:53:31', '2024-01-23 09:53:31', '', 14406, 'https://www.portsmouthwater.co.uk/?p=14482', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14483, 1, '2024-01-23 09:53:43', '2024-01-23 09:53:43', '<h2>What to do in an Emergency</h2>\r\nIn an emergency our teams are trained to respond as quickly as possible. Keeping our customers informed during an incident is a top priority and our contact centre may become very busy with calls, at which point we will add a recorded message to our phone lines with up-to-date information and advice on the appropriate action to take.\r\n\r\nRelevant information will be updated on our website via our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4" target="_blank" rel="noopener">incident map</a> as well as on our social media platforms. If necessary, we’ll also be in touch with local news outlets.\r\n<h3>No water checklist</h3>\r\nIf you do find yourself without water in your property, then we advise our customers to run through this quick 4 Step Guide:\r\n<ol>\r\n 	<li><strong>Check for water</strong>\r\nTurn on the taps in your home. Still no water?</li>\r\n 	<li><strong>Check with a neighbour to see if they are having the same issue.</strong></li>\r\n 	<li><strong>View our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/">incidents and maintenance page.</a>\r\n</strong>This will show you if we are carrying out any work in your area, simply add your postcode to search. No water after recent works? Call us on 023 9249 9888</li>\r\n 	<li><strong>Still no water? There may be a live incident.</strong>\r\nVisit our website and take a look at our social media pages for updates.</li>\r\n</ol>\r\n<h2>FAQs</h2>\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="What is an incident?"]\r\n\r\nFor our customers, this would be a loss of water supply to a large area or water unfit to drink. This requires us to make special arrangements and work with other emergency responder agencies to rectify any issues and continue to supply water to customers however we can.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is an emergency?"]\r\n\r\nWe would categorise this as an unexpected situation that requires immediate action for leaks, burst pipes and flooding.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How would I know you are Portsmouth Water representative?"]\r\n\r\nAll our representatives in the area have their own identification badge, Portsmouth Water branded uniform, high-vis-jackets, and our vehicles display our kingfisher brand on them.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is a Boil Water Notice?"]\r\n\r\nIf we have issued a Boil Water Notice to our customers, this means that our routine water quality tests have revealed the water does not meet the requirements for drinking water.\r\n\r\nA Boil Water Notice means you must boil your tap water before you consume it in any way. This includes drinking, brushing your teeth, making ice cubes, preparing food, cleaning feeding equipment, or giving it to your pets.\r\n\r\n[button title="Find out more" link="https://www.ccw.org.uk/faq/whats-a-boil-water-notice/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Will you provide bottled water?"]\r\n\r\nDepending on the severity of the situation and the length of time the incident or emergency continues, we would endeavour to set up alternative water stations to get bottled water safely to customers.\r\n\r\nCustomers would be able to collect bottled water from the location that has been scoped out by our Emergency Planning team.\r\n\r\nFor customers on our priority services register, we would provide a delivery service.  If you think you are eligible for our Priority Services, please visit our webpage about our <a href="https://www.portsmouthwater.co.uk/customer-services/priority-services/">Priority Services Register.</a>\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is Water Quality?"]\r\n\r\nQuite literally, the quality of the water that you consume. Portsmouth Water has a long record of providing safe drinking water to the population of Portsmouth and the surrounding areas. The safety of the drinking water supply is highly regulated and will always remain one of our principal objectives.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/about-us/water-quality/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How do I find out about works or repairs near me?"]\r\n\r\nPrior to any planned maintenance work we advise impacted customers in writing about the works and any foreseeable issues. All planned work and issues are displayed on our map with details updated throughout the day.\r\n\r\n[button title="View the map" link="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/?data_id=dataSource_add_from_url_entry-188d83bccc2-layer-15%3A80" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How can I find a reputable plumber?"]\r\n\r\nIf you do find yourself up to your ankles in water… we recommend using WaterSafe® to source an approved water contractor.\r\n\r\n[button title="Visit Watersafe" link="https://www.watersafe.org.uk/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="<span class="normaltextrun"><span style="font-size: 11.0pt;">Flooding – what to do?</span></span>"]\r\n\r\nIf you are experiencing a flood, please focus on your safety and the safety of your family. For what to do in if you need to report a flood or to find out what to do in an event of a flood, please visit the <a href="https://www.gov.uk/browse/environment-countryside/flooding-extreme-weather" target="_blank" rel="noopener">Government</a> website\r\n\r\n[button title="Find out more" link="https://www.gov.uk/browse/environment-countryside/flooding-extreme-weather" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What are our Guaranteed Service Standards?"]\r\n\r\nWe are committed to providing exceptional service and delivering excellence for our customers. However, if on occasion things don’t go to plan, we operate under our Guaranteed Service Standards. This means that if we fail to meet the standards, we will pay you compensation.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/customer-services/service-standards/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Emergency Guide', '', 'inherit', 'closed', 'closed', '', '14406-revision-v1', '', '', '2024-01-23 09:53:43', '2024-01-23 09:53:43', '', 14406, 'https://www.portsmouthwater.co.uk/?p=14483', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14484, 1, '2024-01-23 09:54:36', '2024-01-23 09:54:36', '<h2>What to do in an Emergency</h2>\r\nIn an emergency our teams are trained to respond as quickly as possible. Keeping our customers informed during an incident is a top priority and our contact centre may become very busy with calls, at which point we will add a recorded message to our phone lines with up-to-date information and advice on the appropriate action to take.\r\n\r\nRelevant information will be updated on our website via our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4" target="_blank" rel="noopener">incident map</a> as well as on our social media platforms. If necessary, we’ll also be in touch with local news outlets.\r\n<h3>No water checklist</h3>\r\nIf you do find yourself without water in your property, then we advise our customers to run through this quick 4 Step Guide:\r\n<ol>\r\n 	<li><strong>Check for water</strong>\r\nTurn on the taps in your home. Still no water?</li>\r\n 	<li><strong>Check with a neighbour to see if they are having the same issue.</strong></li>\r\n 	<li><strong>View our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/">incidents and maintenance page.</a>\r\n</strong>This will show you if we are carrying out any work in your area, simply add your postcode to search. No water after recent works? Call us on 023 9249 9888</li>\r\n 	<li><strong>Still no water? There may be a live incident.</strong>\r\nVisit our website and take a look at our social media pages for updates.</li>\r\n</ol>\r\n<h2>FAQs</h2>\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="What is an incident?"]\r\n\r\nFor our customers, this would be a loss of water supply to a large area or water unfit to drink. This requires us to make special arrangements and work with other emergency responder agencies to rectify any issues and continue to supply water to customers however we can.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is an emergency?"]\r\n\r\nWe would categorise this as an unexpected situation that requires immediate action for leaks, burst pipes and flooding.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How would I know you are Portsmouth Water representative?"]\r\n\r\nAll our representatives in the area have their own identification badge, Portsmouth Water branded uniform, high-vis-jackets, and our vehicles display our kingfisher brand on them.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is a Boil Water Notice?"]\r\n\r\nIf we have issued a Boil Water Notice to our customers, this means that our routine water quality tests have revealed the water does not meet the requirements for drinking water.\r\n\r\nA Boil Water Notice means you must boil your tap water before you consume it in any way. This includes drinking, brushing your teeth, making ice cubes, preparing food, cleaning feeding equipment, or giving it to your pets.\r\n\r\n[button title="Find out more" link="https://www.ccw.org.uk/faq/whats-a-boil-water-notice/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Will you provide bottled water?"]\r\n\r\nDepending on the severity of the situation and the length of time the incident or emergency continues, we would endeavour to set up alternative water stations to get bottled water safely to customers.\r\n\r\nCustomers would be able to collect bottled water from the location that has been scoped out by our Emergency Planning team.\r\n\r\nFor customers on our priority services register, we would provide a delivery service.  If you think you are eligible for our Priority Services, please visit our webpage about our <a href="https://www.portsmouthwater.co.uk/customer-services/priority-services/">Priority Services Register.</a>\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is Water Quality?"]\r\n\r\nQuite literally, the quality of the water that you consume. Portsmouth Water has a long record of providing safe drinking water to the population of Portsmouth and the surrounding areas. The safety of the drinking water supply is highly regulated and will always remain one of our principal objectives.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/about-us/water-quality/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How do I find out about works or repairs near me?"]\r\n\r\nPrior to any planned maintenance work we advise impacted customers in writing about the works and any foreseeable issues. All planned work and issues are displayed on our map with details updated throughout the day.\r\n\r\n[button title="View the map" link="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/?data_id=dataSource_add_from_url_entry-188d83bccc2-layer-15%3A80" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How can I find a reputable plumber?"]\r\n\r\nIf you do find yourself up to your ankles in water… we recommend using WaterSafe® to source an approved water contractor.\r\n\r\n[button title="Visit Watersafe" link="https://www.watersafe.org.uk/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Flooding – what to do?"]\r\n\r\nIf you are experiencing a flood, please focus on your safety and the safety of your family. For what to do in if you need to report a flood or to find out what to do in an event of a flood, please visit the <a href="https://www.gov.uk/browse/environment-countryside/flooding-extreme-weather" target="_blank" rel="noopener">Government</a> website\r\n\r\n[button title="Find out more" link="https://www.gov.uk/browse/environment-countryside/flooding-extreme-weather" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What are our Guaranteed Service Standards?"]\r\n\r\nWe are committed to providing exceptional service and delivering excellence for our customers. However, if on occasion things don’t go to plan, we operate under our Guaranteed Service Standards. This means that if we fail to meet the standards, we will pay you compensation.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/customer-services/service-standards/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Emergency Guide', '', 'inherit', 'closed', 'closed', '', '14406-revision-v1', '', '', '2024-01-23 09:54:36', '2024-01-23 09:54:36', '', 14406, 'https://www.portsmouthwater.co.uk/?p=14484', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14486, 21, '2024-01-23 12:25:26', '2024-01-23 12:25:26', '<h2>What to do in an Emergency</h2>\r\nIn an emergency our teams are trained to respond as quickly as possible. Keeping our customers informed during an incident is a top priority and our contact centre may become very busy with calls, at which point we will add a recorded message to our phone lines with up-to-date information and advice on the appropriate action to take.\r\n\r\nRelevant information will be updated on our website via our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4" target="_blank" rel="noopener">incident map</a> as well as on our social media platforms. If necessary, we’ll also be in touch with local news outlets.\r\n<h3>No water checklist</h3>\r\nIf you do find yourself without water in your property, then we advise our customers to run through this quick 4 Step Guide:\r\n<ol>\r\n 	<li><strong>Check for water</strong>\r\nTurn on the taps in your home. Still no water?</li>\r\n 	<li><strong>Check with a neighbour to see if they are having the same issue.</strong></li>\r\n 	<li><strong>View our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/">incidents and maintenance page.</a>\r\n</strong>This will show you if we are carrying out any work in your area, simply add your postcode to search. No water after recent works? Call us on 023 9249 9888</li>\r\n 	<li><strong>Still no water? There may be a live incident.</strong>\r\nVisit our website and take a look at our social media pages for updates.</li>\r\n</ol>\r\n<h2>FAQs</h2>\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="What is an incident?"]\r\n\r\nFor our customers, this would be a loss of water supply to a large area or water unfit to drink. This requires us to make special arrangements and work with other emergency responder agencies to rectify any issues and continue to supply water to customers however we can.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is an emergency?"]\r\n\r\nWe would categorise this as an unexpected situation that requires immediate action for leaks, burst pipes and flooding.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How would I know you are Portsmouth Water representative?"]\r\n\r\nAll our representatives in the area have their own identification badge, Portsmouth Water branded uniform, high-vis-jackets, and our vehicles display our kingfisher brand on them.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is a Boil Water Notice?"]\r\n\r\nIf we have issued a Boil Water Notice to our customers, this means that our routine water quality tests have revealed the water does not meet the requirements for drinking water.\r\n\r\nA Boil Water Notice means you must boil your tap water before you consume it in any way. This includes drinking, brushing your teeth, making ice cubes, preparing food, cleaning feeding equipment, or giving it to your pets.\r\n\r\n[button title="Find out more" link="https://www.ccw.org.uk/faq/whats-a-boil-water-notice/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Will you provide bottled water?"]\r\n\r\nDepending on the severity of the situation and the length of time the incident or emergency continues, we would endeavour to set up alternative water stations to get bottled water safely to customers.\r\n\r\nCustomers would be able to collect bottled water from the location that has been scoped out by our Emergency Planning team.\r\n\r\nFor customers on our priority services register, we would provide a delivery service.  If you think you are eligible for our Priority Services, please visit our webpage about our <a href="https://www.portsmouthwater.co.uk/customer-services/priority-services/">Priority Services Register.</a>\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is Water Quality?"]\r\n\r\nQuite literally, the quality of the water that you consume. Portsmouth Water has a long record of providing safe drinking water to the population of Portsmouth and the surrounding areas. The safety of the drinking water supply is highly regulated and will always remain one of our principal objectives.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/about-us/water-quality/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How do I find out about works or repairs near me?"]\r\n\r\nPrior to any planned maintenance work we advise impacted customers in writing about the works and any foreseeable issues. All planned work and issues are displayed on our map with details updated throughout the day.\r\n\r\n[button title="View the map" link="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/?data_id=dataSource_add_from_url_entry-188d83bccc2-layer-15%3A80" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How can I find a reputable plumber?"]\r\n\r\nIf you do find yourself up to your ankles in water… we recommend using WaterSafe® to source an approved water contractor.\r\n\r\n[button title="Visit Watersafe" link="https://www.watersafe.org.uk/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What to do when it is flooding?"]\r\n\r\nIf you are experiencing a flood, please focus on your safety and the safety of your family. For what to do in if you need to report a flood or to find out what to do in an event of a flood, please visit the <a href="https://www.gov.uk/browse/environment-countryside/flooding-extreme-weather" target="_blank" rel="noopener">Government</a> website\r\n\r\n[button title="Find out more" link="https://www.gov.uk/browse/environment-countryside/flooding-extreme-weather" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What are our Guaranteed Service Standards?"]\r\n\r\nWe are committed to providing exceptional service and delivering excellence for our customers. However, if on occasion things don’t go to plan, we operate under our Guaranteed Service Standards. This means that if we fail to meet the standards, we will pay you compensation.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/customer-services/service-standards/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Emergency Guide', '', 'inherit', 'closed', 'closed', '', '14406-revision-v1', '', '', '2024-01-23 12:25:26', '2024-01-23 12:25:26', '', 14406, 'https://www.portsmouthwater.co.uk/?p=14486', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14487, 21, '2024-01-23 12:26:18', '2024-01-23 12:26:18', '<h2>What to do in an Emergency</h2>\r\nIn an emergency our teams are trained to respond as quickly as possible. Keeping our customers informed during an incident is a top priority and our contact centre may become very busy with calls, at which point we will add a recorded message to our phone lines with up-to-date information and advice on the appropriate action to take.\r\n\r\nRelevant information will be updated on our website via our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4" target="_blank" rel="noopener">incident map</a> as well as on our social media platforms. If necessary, we’ll also be in touch with local news outlets.\r\n<h3>No water checklist</h3>\r\nIf you do find yourself without water in your property, then we advise our customers to run through this quick 4 Step Guide:\r\n<ol>\r\n 	<li><strong>Check for water</strong>\r\nTurn on the taps in your home. Still no water?</li>\r\n 	<li><strong>Check with a neighbour to see if they are having the same issue.</strong></li>\r\n 	<li><strong>View our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/">incidents and maintenance page.</a>\r\n</strong>This will show you if we are carrying out any work in your area, simply add your postcode to search. No water after recent works? Call us on 023 9249 9888</li>\r\n 	<li><strong>Still no water? There may be a live incident.</strong>\r\nVisit our website and take a look at our social media pages for updates.</li>\r\n</ol>\r\n<h2>FAQs</h2>\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="What is an incident?"]\r\n\r\nFor our customers, this would be a loss of water supply to a large area or water unfit to drink. This requires us to make special arrangements and work with other emergency responder agencies to rectify any issues and continue to supply water to customers however we can.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is an emergency?"]\r\n\r\nWe would categorise this as an unexpected situation that requires immediate action for leaks, burst pipes and flooding.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How would I know you are Portsmouth Water representative?"]\r\n\r\nAll our representatives in the area have their own identification badge, Portsmouth Water branded uniform, high-vis-jackets, and our vehicles display our kingfisher brand on them.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is a Boil Water Notice?"]\r\n\r\nIf we have issued a Boil Water Notice to our customers, this means that our routine water quality tests have revealed the water does not meet the requirements for drinking water.\r\n\r\nA Boil Water Notice means you must boil your tap water before you consume it in any way. This includes drinking, brushing your teeth, making ice cubes, preparing food, cleaning feeding equipment, or giving it to your pets.\r\n\r\n[button title="Find out more" link="https://www.ccw.org.uk/faq/whats-a-boil-water-notice/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Will you provide bottled water?"]\r\n\r\nDepending on the severity of the situation and the length of time the incident or emergency continues, we would endeavour to set up alternative water stations to get bottled water safely to customers.\r\n\r\nCustomers would be able to collect bottled water from the location that has been scoped out by our Emergency Planning team.\r\n\r\nFor customers on our priority services register, we would provide a delivery service.  If you think you are eligible for our Priority Services, please visit our webpage about our <a href="https://www.portsmouthwater.co.uk/customer-services/priority-services/">Priority Services Register.</a>\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is Water Quality?"]\r\n\r\nQuite literally, the quality of the water that you consume. Portsmouth Water has a long record of providing safe drinking water to the population of Portsmouth and the surrounding areas. The safety of the drinking water supply is highly regulated and will always remain one of our principal objectives.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/about-us/water-quality/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How do I find out about works or repairs near me?"]\r\n\r\nPrior to any planned maintenance work we advise impacted customers in writing about the works and any foreseeable issues. All planned work and issues are displayed on our map with details updated throughout the day.\r\n\r\n[button title="View the map" link="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/?data_id=dataSource_add_from_url_entry-188d83bccc2-layer-15%3A80" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How can I find a reputable plumber?"]\r\n\r\nIf you do find yourself up to your ankles in water… we recommend using WaterSafe® to source an approved water contractor.\r\n\r\n[button title="Visit Watersafe" link="https://www.watersafe.org.uk/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What to do in event of a flood?"]\r\n\r\nIf you are experiencing a flood, please focus on your safety and the safety of your family. For what to do in if you need to report a flood or to find out what to do in an event of a flood, please visit the <a href="https://www.gov.uk/browse/environment-countryside/flooding-extreme-weather" target="_blank" rel="noopener">Government</a> website\r\n\r\n[button title="Find out more" link="https://www.gov.uk/browse/environment-countryside/flooding-extreme-weather" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What are our Guaranteed Service Standards?"]\r\n\r\nWe are committed to providing exceptional service and delivering excellence for our customers. However, if on occasion things don’t go to plan, we operate under our Guaranteed Service Standards. This means that if we fail to meet the standards, we will pay you compensation.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/customer-services/service-standards/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Emergency Guide', '', 'inherit', 'closed', 'closed', '', '14406-revision-v1', '', '', '2024-01-23 12:26:18', '2024-01-23 12:26:18', '', 14406, 'https://www.portsmouthwater.co.uk/?p=14487', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14488, 21, '2024-01-23 12:28:58', '2024-01-23 12:28:58', '<h2>What to do in an Emergency</h2>\r\nIn an emergency our teams are trained to respond as quickly as possible. Keeping our customers informed during an incident is a top priority and our contact centre may become very busy with calls, at which point we will add a recorded message to our phone lines with up-to-date information and advice on the appropriate action to take.\r\n\r\nRelevant information will be updated on our website via our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4" target="_blank" rel="noopener">incident map</a> as well as on our social media platforms. If necessary, we’ll also be in touch with local news outlets.\r\n<h3>No water checklist</h3>\r\nIf you do find yourself without water in your property, then we advise our customers to run through this quick 4 Step Guide:\r\n<ol>\r\n 	<li><strong>Check for water</strong>\r\nTurn on the taps in your home. Still no water?</li>\r\n 	<li><strong>Check with a neighbour to see if they are having the same issue.</strong></li>\r\n 	<li><strong>View our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/">incidents and maintenance page.</a>\r\n</strong>This will show you if we are carrying out any work in your area, simply add your postcode to search. No water after recent works? Call us on 023 9249 9888</li>\r\n 	<li><strong>Still no water? There may be a live incident.</strong>\r\nVisit our website and take a look at our social media pages for updates.</li>\r\n</ol>\r\n<h2>FAQs</h2>\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="What is an incident?"]\r\n\r\nFor our customers, this would be a loss of water supply to a large area or water unfit to drink. This requires us to make special arrangements and work with other emergency responder agencies to rectify any issues and continue to supply water to customers however we can.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is an emergency?"]\r\n\r\nWe would categorise this as an unexpected situation that requires immediate action for leaks, burst pipes and flooding.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How would I know you are Portsmouth Water representative?"]\r\n\r\nAll our representatives in the area have their own identification badge, Portsmouth Water branded uniform, high-vis-jackets, and our vehicles display our kingfisher brand on them.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is a Boil Water Notice?"]\r\n\r\nIf we have issued a Boil Water Notice to our customers, this means that our routine water quality tests have revealed the water does not meet the requirements for drinking water.\r\n\r\nA Boil Water Notice means you must boil your tap water before you consume it in any way. This includes drinking, brushing your teeth, making ice cubes, preparing food, cleaning feeding equipment, or giving it to your pets.\r\n\r\n[button title="Find out more" link="https://www.ccw.org.uk/faq/whats-a-boil-water-notice/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Will you provide bottled water?"]\r\n\r\nDepending on the severity of the situation and the length of time the incident or emergency continues, we would endeavour to set up alternative water stations to get bottled water safely to customers.\r\n\r\nCustomers would be able to collect bottled water from the location that has been scoped out by our Emergency Planning team.\r\n\r\nFor customers on our priority services register, we would provide a delivery service.  If you think you are eligible for our Priority Services, please visit our webpage about our <a href="https://www.portsmouthwater.co.uk/customer-services/priority-services/">Priority Services Register.</a>\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What is Water Quality?"]\r\n\r\nQuite literally, the quality of the water that you consume. Portsmouth Water has a long record of providing safe drinking water to the population of Portsmouth and the surrounding areas. The safety of the drinking water supply is highly regulated and will always remain one of our principal objectives.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/about-us/water-quality/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How do I find out about works or repairs near me?"]\r\n\r\nPrior to any planned maintenance work we advise impacted customers in writing about the works and any foreseeable issues. All planned work and issues are displayed on our map with details updated throughout the day.\r\n\r\n[button title="View the map" link="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/?data_id=dataSource_add_from_url_entry-188d83bccc2-layer-15%3A80" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How can I find a reputable plumber?"]\r\n\r\nIf you do find yourself up to your ankles in water… we recommend using WaterSafe® to source an approved water contractor.\r\n\r\n[button title="Visit Watersafe" link="https://www.watersafe.org.uk/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What to do if you experience a flood?"]\r\n\r\nIf you are experiencing a flood, please focus on your safety and the safety of your family. For what to do in if you need to report a flood or to find out what to do in an event of a flood, please visit the <a href="https://www.gov.uk/browse/environment-countryside/flooding-extreme-weather" target="_blank" rel="noopener">Government</a> website\r\n\r\n[button title="Find out more" link="https://www.gov.uk/browse/environment-countryside/flooding-extreme-weather" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What are our Guaranteed Service Standards?"]\r\n\r\nWe are committed to providing exceptional service and delivering excellence for our customers. However, if on occasion things don’t go to plan, we operate under our Guaranteed Service Standards. This means that if we fail to meet the standards, we will pay you compensation.\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/customer-services/service-standards/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Emergency Guide', '', 'inherit', 'closed', 'closed', '', '14406-revision-v1', '', '', '2024-01-23 12:28:58', '2024-01-23 12:28:58', '', 14406, 'https://www.portsmouthwater.co.uk/?p=14488', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14489, 16, '2024-01-23 16:06:56', '2024-01-23 16:06:56', '<strong>We aim to get things right first time, but if things do go wrong then we will always do our best to fix them quickly for you.</strong>\r\n\r\nStep 1 – Call a member of our team on 023 9249 9666 or using our <a href="https://www.portsmouthwater.co.uk/contact-us/#contact-form">online contact form</a> and we will work to get you a resolution within 5 working days\r\n\r\nStep 2 – If you are not happy with the resolution, or need further help, please call us back on 023 9249 9666 or write to us at Po Box 99, West Street, Havant, Hampshire, PO9 1LG\r\n\r\nStep 3 - If:\r\n\r\n• You are not happy with the final resolution, or\r\n• Your issue is over eight weeks old, or\r\n• You just want some free, trusted, independent advice\r\n\r\nYou can call the Consumer Council for Water (CCW) the independent voice for water consumers in England and Wales by calling 0300 034 2222 (England) or use its online form at <a href="http://www.ccw.org.uk/contact-us">www.ccw.org.uk/contact-us</a>\r\n\r\n[divider height="30" style="default" line="default" color="#006EB6" themecolor="0"]\r\n\r\nTo view our Guide to Portsmouth Water\'s Complaint Procedure, <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/COMPLAINTS-PROCEDURE_11-APRIL-2022.pdf">click here</a>\r\n\r\nFor more information on complaints and other areas of our performance please visit Discover Water at <a href="https://discoverwater.co.uk/">https://discoverwater.co.uk</a>', 'Complaints about our service', '', 'inherit', 'closed', 'closed', '', '12187-autosave-v1', '', '', '2024-01-23 16:06:56', '2024-01-23 16:06:56', '', 12187, 'https://www.portsmouthwater.co.uk/?p=14489', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14490, 16, '2024-01-23 16:01:31', '2024-01-23 16:01:31', '<img src="/wp-content/uploads/2015/02/wq2.jpg" alt="Testing Water Quality" />\r\n<h4>Drinking Water Quality is important to us all.</h4>\r\nTo find out more about Water Quality Standards, the monitoring we do and the major issues affecting water quality, click the Headings below.\r\nno-repeat;center top;;\r\nauto\r\n\r\nWhat is the Hardness of my Water?: Our water is mainly derived from the chalk of the South Downs - it is excellent quality, but its chalk source means that it is moderately hard. Water hardness comes from naturally occurring calcium and magnesium salts, dissolved from the chalk as the water passes through it. These natural salts give the water a crisp, pleasant and fresh taste and in addition, calcium and magnesium are essential minerals in our diet, making our water some of the best quality drinking water in the country. If you would like any further information relating to hardness please download our <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/WATER-HARDNESS-LIMESCALE.pdf">Water Hardness Advice Leaflet here</a>.\r\n\r\nSometimes it can be important to know the exact water hardness in your area, particularity if you are purchasing new household appliances such as a dishwasher or washing machine. Use our app to find out the hardness of your water - <a href="https://www.portsmouthwater.co.uk/about-us/water-quality/hardness-water-quality-results-in-your-area/">click here </a>\r\n\r\nMy tap water tastes or smells of Chlorine, Chemical Disinfectant or TCP. Is there anything I can do?: [video_embed video=\\"xVH9j_NXTLI\\" parameters=\\"&amp;rel=0\\" mp4=\\"\\" ogv=\\"\\" placeholder=\\"\\" html5_parameters=\\"\\" width=\\"700\\" height=\\"400\\"]\r\n\r\nWe add chlorine at our water treatment works to make sure the public water supply is safe to drink.\r\n\r\nSometimes you may notice a change in the taste or smell of your drinking water.\r\n\r\nThe water is often described as having a TCP, antiseptic, metallic, chemical, medicinal or bitter taste or smell to it. It\\\'s noticeable when you first run the tap, in boiled drinks, or when a glass of water has stood for a period of time.\r\n\r\nFurther advice on causes and what you can do to help can be found in our advice sheet ‘My tap water tastes or smells of medicine, chemical, disinfectant or TCP’ and can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/WQ_TASTE-SMELL.pdf" target="_blank" rel="noopener noreferrer">here</a>.\r\n\r\nMy tap water is cloudy, is there anything wrong with it?: Drinking water can sometimes appear \\\'milky\\\' or \\\'cloudy\\\' when first drawn from the tap. This is usually caused by air and generally disappears after a short time. Although unsightly, the air in the water is not harmful.\r\n\r\nFurther advice on causes and what you can do to help can be found in our video or our advice sheet ‘My tap water is cloudy’ which can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/Tap-water-is-cloudy.pdf">here</a>\r\n\r\n[video_embed video=\\"dn2Lh4oGN2E\\" parameters=\\"&amp;rel=0\\" mp4=\\"\\" ogv=\\"\\" placeholder=\\"\\" html5_parameters=\\"\\" width=\\"700\\" height=\\"400\\"]\r\n\r\nMy tap water is discoloured or I’ve noticed bits, stains or slime in my water. Is there anything wrong with it?: Drinking water is normally clear and bright in appearance but very occasionally for a brief period it may appear discoloured or contain particles.\r\n\r\nThis maybe because we are carrying out some maintenance or repair work in your area, for example following a burst main.\r\n\r\nSometimes the discoloration can also be caused by internal plumbing. Further advice on causes and what you can do to help can be found in our advice sheets:\r\n\r\n\\\'My tap water is discoloured\\\' and can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/Water-is-Discoloured.pdf">here</a>\r\n\r\n\\\'‘I’ve noticed bits, stains or slime in my water\\\' and can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/Water-has-stains-or-slime.pdf">here</a>\r\n\r\naccordion\r\n<h4>The Facts About Drinking Water Quality</h4>\r\nPortsmouth Water has a long record of providing safe drinking water to the population of Portsmouth and the surrounding areas. The safety of the drinking water supply will always remain one of our principal objectives.\r\n\r\nThe greatest health risk associated with drinking water still arises from bacterial contamination. In the UK, only 150 years ago, contaminated water caused many outbreaks of waterborne disease such as typhoid, cholera and dysentery. In the western world these diseases have been virtually eliminated with modern treatment methods and in particular the introduction of chlorine as a disinfection agent. In the Third World unsafe drinking water remains one of the major causes of disease.\r\n\r\nAll drinking water contains some naturally occurring chemicals. The concept of PURE WATER would imply the absence of everything except H2O. If you drank a glass of pure water you would find it very flat and uninteresting. It\\\'s the natural minerals that give drinking water its taste. Drinking water taken from different parts of the UK can taste very different because of the varying natural minerals in each supply.\r\n\r\nMost of Portsmouth\\\'s supplies originate from the chalk of the South Downs and these naturally contain the hardness salts of calcium and magnesium and traces of other minerals. Hardness salts fur up your kettle but many people consider that they also make the water more palatable. There are some substances - nitrates for example - which would cause concern if present in large amounts. So we carefully monitor levels and strictly follow the advice of the Government\\\'s Drinking Water Inspectorate who regularly audit our work.\r\nno-repeat;center top;;\r\nauto\r\n\r\nCatchment Management: Portsmouth Water abstracts groundwater found within the Chalk rock of the South Downs to supply public drinking water in your area. Around 85% of the water we supply comes directly from groundwater, sourced from boreholes or springs, with the remaining 15% being derived from the River Itchen - itself being groundwater fed.\r\n\r\n<img src="/wp-content/uploads/2019/04/image1.png" alt="Catchment Management" />\r\n\r\nThe water we supply to our consumers has to meet strict drinking water standards which provide specific limits on a number of pollutants, including nitrates and pesticides. The quality of water abstracted from our sources is influenced by the land practices in our catchments, such as the use of artificial fertilisers which are predominantly derived from agriculture.\r\n\r\nThe traditional ‘end of pipe’ solution for dealing with these impurities is to build large treatment works. However, these are expensive to construct and operate and do not provide benefit to either the environment or our customers.\r\n<h2>Our primary risk</h2>\r\nNitrate concentrations are rising in the groundwater within a number of the Company’s groundwater catchments. We have 11 catchments which are designated drinking water Safeguard Zones (SgZs) by the Environment Agency. Within these zones certain practices must be managed carefully to prevent the pollution of groundwaters which are used to provide drinking water for the local population.\r\n\r\nAt present the risk of high nitrate concentrations in drinking water is being managed by blending the water from high nitrate sources with water from lower nitrate sources. However, with increasing concentrations at some low nitrate sources there is a risk that some of the options for blending will not be feasible in the future. This would result in the need for nitrate removal plants to be constructed, at significant cost.\r\n\r\nPortsmouth Water has been implementing a Catchment Management programme since 2008 to address potential future failures of the nitrate standard and to protect our drinking water sources from pollution, and therefore prevent the requirement to construct nitrate removal plants.\r\n\r\nThe reasons we have chosen to undertake catchment management are:\r\n\r\nit is more cost effective and sustainable than constructing and operating nitrate removal plants;\r\n\r\nit offers wider environmental benefits;\r\n\r\nwe can work with the local community to tackle these problems at source rather than at end of the pipe solutions.\r\n<h2>Our approach</h2>\r\nWe work with farmers and landowners in our groundwater catchments by promoting a voluntary uptake of best management practices and services, so to reduce the impact of activities not only to the groundwater we abstract but also the local water environments.\r\n\r\nOur main ‘on ground action’ is delivered through the Downs and Harbours Clean Water Partnership <a href="http://www.cleanwaterpartnership.co.uk" target="_blank" rel="noopener noreferrer">www.cleanwaterpartnership.co.uk</a>. This partnership has been running since 2008 between Portsmouth Water, the Environment Agency and Natural England to proactively tackle diffuse pollution affecting the quality of groundwater, surface and coastal waters on West Sussex and East Hampshire.\r\n\r\n<img src="/wp-content/uploads/2019/04/iamges2.jpg" alt="Catchment Management" />\r\n\r\nWe offer a range of services to farmers and landowners in our area including:\r\n\r\nfree 1:1 confidential on-farm advice\r\n\r\nfree workshops and events\r\n\r\nsubsided advice for Mid-tier Countryside Stewardship applications\r\n\r\nPortsmouth Water’s Capital Grant Scheme (<a href="/wp-content/uploads/2019/04/1.-CAPITAL-GRANT-SCHEME-BOOKLET.pdf" target="_blank" rel="noopener noreferrer">to find out more click here</a>)\r\n\r\nAnd lots more…. For more information visit the D&amp;H’s website by clicking on the icon below.\r\n\r\n<a href="https://www.cleanwaterpartnership.co.uk/" target="_blank" rel="noopener noreferrer"><img src="/wp-content/uploads/2019/04/images3.png" alt="Catchment Management" /></a>\r\n\r\nIn addition to the ‘on ground ‘ work delivered by the partnership Portsmouth Water will also be developing a ‘Payment for Ecosystem Services’ Scheme for the period 2020-2025 , in which Portsmouth Water will look to subsidise farmers and landowners to change their land management practices to provide an ecosystem service(s) which benefits water quality.\r\n\r\nThere will also be more focus and support for equine establishments as it is believed that this activity maybe contributing to localised high nutrient loading of surface waters and groundwaters. We can offer free services including free 1:1 visits on paddock management, soil management and manure management as well as subsided capital grants for infrastructure improvements under our <a href="/wp-content/uploads/2019/04/1.-CAPITAL-GRANT-SCHEME-BOOKLET.pdf" target="_blank" rel="noopener noreferrer">Capital Grant Scheme</a>. For more information please take a look at our <a href="/wp-content/uploads/2019/04/EQUINE-LEAFLET.pdf" target="_blank" rel="noopener noreferrer">Equine leaflet</a> and visit the Downs &amp; Harbours <a href="https://www.cleanwaterpartnership.co.uk/" target="_blank" rel="noopener noreferrer">Clean Water Partnership website</a>.\r\n<h2>Other risks</h2>\r\nAnother key risk to groundwater is oil contamination from heating oil storage. Over recent years there have been an increasing number of pollution incidents in our catchments caused by faulty or badly maintained heating oil tanks, poor or faulty pipework and from criminal activity, especially related to the attempted theft of fuel oil.\r\n\r\nIn an attempt to reduce the risk from domestic oil storage, Portsmouth Water have embarked on an initiative to increase the awareness to the wider public of the hazards posed to local drinking water supplies, provide advice on how to prevent spills, leaks and thefts occurring, and what to do in the event of a leak or spill. For future information and advice please take some time to look at our advice leaflet, by <a href="/wp-content/uploads/2019/04/OIL-STORAGE-LEAFLET_2018.pdf" target="_blank" rel="noopener noreferrer">clicking here</a>.\r\n\r\n<a href="/wp-content/uploads/2019/04/OIL-STORAGE-LEAFLET_2018.pdf" target="_blank" rel="noopener noreferrer"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/OIL-STORAGE-LEAFLET_2018-1.jpg" alt="" /></a>\r\n\r\nWe also offer a 50% subsidy towards replacement works of heating oil set ups deemed to pose a risk to groundwater. This subsidy is available to properties within our catchments, please see our leaflet for further information, by <a href="/wp-content/uploads/2019/04/Replacement-Scheme-Leaflet.pdf" target="_blank" rel="noopener noreferrer">clicking here</a>.\r\n\r\nFor more information on our Catchment Management work please email our Catchment Management Team at <a href="mailto:catchment.management@portsmouthwater.co.uk" target="_blank" rel="noopener noreferrer">catchment.management@portsmouthwater.co.uk</a>\r\n\r\nMonitoring Drinking Water Quality: Water quality regulations are in place to ensure water supplied to customers is safe to drink. There are 58 standards in the regulations covering microbiological, chemical and physical parameters. In order to monitor water quality from source to tap, the Company’s area of supply is divided into zones serving not more than 100,000 people from single sources.\r\n<h4>Water Quality Standards</h4>\r\nIn the calendar year 2013 the Company carried out a total of 39,376 determinations in samples taken at treatment works, service reservoirs and customer taps. Of these the overall mean zonal compliance, which is the representation of overall drinking water quality in customers’ properties as reported to the Drinking Water Inspectorate (DWI) was 99.97% (99.96 in 2012).\r\n\r\nThe water quality regulations monitor 58 standards to ensure water quality meets the standards across all stages of our processes from source to the customers tap.\r\n\r\nIn addition to publishing the information on the website, the results are supplied to the Drinking Water Inspectorate who produces an annual report which contains a commentary on each company. The report may be viewed on the DWI website <a href="http://www.dwi.defra.gov.uk/" target="_blank" rel="noopener noreferrer">www.dwi.defra.gov.uk</a>.\r\n\r\nThe specific compliance groups are explained in more detail below to provide an understanding of water quality monitoring from source to tap:\r\n<h4>Process Control</h4>\r\nProcess control quality compliance is based upon a selection of parameters which are, in general terms, controlled by the processes in place at water treatment works. The focus is on chemical parameters and in 2013 100% of the samples taken were compliant.\r\n<h4>Disinfectant Control</h4>\r\nDisinfection control quality compliance is based upon a selection of parameters which demonstrate the effectiveness of disinfection and pathogen removal. Microbiological standards are of particular importance and based upon the presence of coliforms which excellent to use as an indicator of any problems with the disinfection of the water. In 2013 100% of the samples taken were compliant.\r\n<h4>Distribution Maintenance</h4>\r\nDistribution maintenance quality compliance is based upon a selection of parameters to reflect the age, condition and maintenance standards of water mains. In 2013 99.97% compliance was achieved. One sample failed the standard for iron; however the plumbing in the premises was found to be contrary to regulations and was the most likely cause of the failure.\r\n<h4>Reservoir Integrity</h4>\r\nReservoir integrity quality compliance is based upon a selection of parameters to reflect the hygienic status of service reservoirs and includes microbiological analysis. In 2013 99.90% of the samples taken were compliant. There were two failures of the coliform standard at a service reservoir during 2013. The investigation into these failures found that they were most likely due to some faulty lagging on the tap which contaminated the samples while they were being taken.\r\n<h4>Domestic Water Systems</h4>\r\nDomestic water quality compliance is based upon a selection of parameters to reflect the design and condition of customers’ domestic water systems and includes microbiological analysis. In 2013 99.98% compliance was achieved. The microbiological parameter identified three samples that exceeded the coliform indicator at customers’ taps. Because coliforms occur so widely in the natural environment and are extremely sensitive to modern detection methods, there are occasional spurious results often due to the difficulty in achieving a thorough sterilisation of some taps used for sampling. All positive results are separately investigated to identify the cause, as well as the need for any remedial works, to ensure the integrity of the supply. In all of the three microbiological failures, the customer’s kitchen tap was identified or suspected of being the source of the contamination.\r\n<h4>Other Quality Issues</h4>\r\nMembrane plants (sophisticated filtration systems) are operating at 5 of our treatment works and 451 operational and compliance samples were taken during 2013 for cryptosporidium analysis from the final treated water from all these works. Of these samples, 17 contained low levels of cryptosporidium oocysts. Although there was no perceived risk to health at these low levels the company has made plans to install some treatment at two of these works to alleviate any potential risk in the future.\r\n\r\nIn 2013 we continued operating a Water Safety Plan covering all identifiable risks from source to tap known as the Drinking Water Safety Plan. The Plan has been audited by the Drinking Water Inspectorate.\r\n\r\n2009 saw the launch of the Downs and Harbours Clean Water Partnership, a forward-thinking initiative formed by Portsmouth Water, Natural England and the Environment Agency. The Partnership has been set up to tackle diffuse water pollution issues affecting the quality of ground, surface and coastal waters in our supply area. The Clean Water Partnership’s focus is on reducing inputs of nutrients, particularly nitrates, to the water environment. The project is working to:\r\n\r\nProtect and improve the water quality of groundwater sources used for public water supply\r\n\r\nReduce algal growth in Portsmouth, Chichester, Langstone Harbours and the River Hamble estuary and help improve the near-shore environment\r\n\r\nReduce pressures on the ecology of local rivers, such as the Hamble, Meon, Wallington, Ems and Lavant\r\n\r\nThe Partnership offers confidential services and support to farmers and other land owners; these services include nutrient, manure, soil and water management plans as well as workshops, one-to-one consultations and farm demonstrations of best farm practices. The past year has seen a greater uptake of these services and the workshops are seeing more participants.\r\n<h4>Enquiries</h4>\r\nEnquiries concerning water quality are handled by the Water Quality Department in the first instance. If a visit or samples are required, an appointment will be made for a staff member to call. If the situation requires immediate action, a member of staff will be sent the same day to take water samples, usually from the kitchen tap. In all cases we will provide the customer with written information concerning the laboratory analysis, along with any findings.\r\n\r\nThe Company also has a policy of providing free analysis with a written report to all customers who are concerned about lead levels.\r\n\r\nDrinking Water Standards Explained: The Water Supply (Water Quality) Regulations 2000, which were made in response to the introduction of the European Drinking Water Directive (98/83/EC), have been amended by the Water Supply (Water Quality) 2000 (Amendment) Regulations 2007.\r\n\r\nThe above regulations impose stringent standards for over 50 different parameters that are used to assess the quality of drinking water. These parameters cover aesthetic, chemical, microbiological, physical, and health-related aspects of water quality. They are divided into the following types of parameters:\r\n\r\n• Directive parameters: Required by European legislation e.g. E.coli and pesticides\r\n\r\n• National parameters: Required by British legislation in addition to Directive parameters e.g. Aluminium and Iron.\r\n\r\n• Indicator parameters and additional monitoring requirements: These give an indication of a deteriorating situation if limits are breached e.g. chloride and ammonia. They do not necessarily have immediate health significance at the limit set.\r\n\r\nWater samples are taken from treatment works, reservoirs and customer taps to show the water is fit for human consumption. They are analysed for the substances listed in the standards using state- of-the-art technology and laboratory techniques. Some substances are measured in milligrammes per litre (mg/l); 1mg/l is one part in a million. Others are measured in microgrammes per litre (µg/l); 1µg/l is one part in a billion.\r\n\r\nEven though Portsmouth Water provides consistently high quality drinking water, occasionally some tests fail to meet the required standards. If a sample fails to meet requirements it does not necessarily mean that the water is harmful to health or unfit to drink and Portsmouth Water investigates each one thoroughly.\r\n\r\nFailures can arise for a variety of reasons - for example in individual properties plumbing materials and installations may cause a problem where the mains water is of good quality and neighbouring properties are unaffected. If any problems are found we act immediately and we inform the Local Authority and Drinking Water Inspectorate (DWI) of any compliance sample failures.\r\n\r\nEnsuring Water Quality: <img src="/wp-content/uploads/2015/02/Water-Quality-Image.jpg" alt="Water Quality Testing" />Throughout the water supply process the Company monitors drinking water quality by taking samples from sources, treatment works, service reservoirs and at customers’ taps.\r\n\r\nAnalysis takes place in the Company’s purpose built Laboratory to strict standards set down by the Statutory Water Quality Regulations. Audits of the sampling and analytical process are conducted by the Government’s ‘Drinking Water Inspectorate’ who regularly reports that the Company has one of the highest pass rates in the country. When an isolated failure occurs the cause is separately investigated.\r\n\r\nBeing derived from the chalk aquifer, the Company’s water is moderately ‘hard’. This can cause problems with the build up of limescale on hot water appliances, but hard drinking water is believed by the medical profession to be better for human health than soft water.\r\n\r\nWater Quality Results: Water quality regulations are in place to ensure water supplied to customers is safe to drink. There are 58 standards in the regulations covering microbiological, chemical and physical parameters. In order to monitor water quality from source to tap, the Company’s area of supply is divided into zones serving not more than 100,000 people from single sources. Every year the Company takes a number of samples at treatment works, service reservoirs and customer taps.\r\n\r\nSee the water quality results for your area on our app here - <a href="https://www.portsmouthwater.co.uk/about-us/water-quality/hardness-water-quality-results-in-your-area/">Water quality results in your area</a>\r\n\r\nWater Quality Concerns (e.g. Fluoride, Nitrate): <a href="/contact-us">contact details can be found by clicking here</a>\r\n<h4>Cryptosporidium</h4>\r\nCryptosporidium is a very small protozoan parasite which is found in many \\\'hosts\\\' including birds, fish and mammals. In humans it can cause severe sickness and diarrhoea particularly in the young, elderly and immuno-compromised. A very low level dose can be sufficient to cause infection. It freely exists in the natural environment and can exist in a dormant state for long periods. It can be transmitted from unwashed fruit and vegetables, swimming pools and occasionally water supplies.\r\n\r\nThe Company has conducted risk assessments at all its sources and regular monitoring takes place. At five sites, Farlington, Lovedean, Soberton, Fishbourne and River Itchen, the Company has installed sophisticated membrane treatment plants which are capable of removing the infective cryptosporidium oocysts.\r\n<h4>Nitrates</h4>\r\nIntensive agricultural production in recent years has led to the increase of nitrates appearing in underground water supplies. Certain parts of the UK have been more affected than others. In part of the Portsmouth Water area we have had to install blending arrangements to ensure that all our supplies are within the limits laid down by the Water Quality Regulations.\r\n<h4>Pesticides</h4>\r\nThe present regulations set a very strict limit for pesticides in drinking water - they must not be present in a concentration greater than one part in ten thousand million. This very low concentration ignores the very different toxicity levels of various pesticides.\r\n\r\nAt all treatment works and customer taps we regularly check for the presence of some 30 compounds which we know to be in use.\r\n<h4>Fluoride</h4>\r\nWater containing fluoride compounds has been shown to help prevent dental cavities from forming - particularly in young children, although there are conflicting reports about its value as well as other side effects.\r\n\r\nCurrently we do not add fluoride to any of our supplies, although one of our sources does have a low level of natural fluoride present but not at a level recommended for dental purposes.\r\n\r\nIn 2003, legislation was introduced that enables Health Authorities to instruct water companies to fluoridate their supplies; however this has not yet happened in our area.\r\n\r\nIf the Health Authorities did decide to pursue fluoridation then a public consultation exercise would have to be conducted. This would give consumers the opportunity to express their views to the Health Authorities before any final decision can be made.\r\n\r\nLead pipes in your home:\r\n<h4>Lead</h4>\r\nWater at its source and in mains is virtually lead free. However many properties still have lead plumbing and lead service pipes supplying the water into the house. If you live in a house built before 1970, chances are you may have lead pipework. Your drinking water can pick up lead from the pipework that runs from the water main underground and into your property, or from lead pipework inside your property. If you would like any further information relating to Lead please download our <a href="/wp-content/uploads/2015/02/02-WQ_LEAD-LEAFLET.pdf">‘Lead Pipes in your home Advice Leaflet’ here</a>\r\n\r\nThe leaflet will provide you with information on:\r\n\r\nWhere lead comes from\r\n\r\nWhy lead can be a problem\r\n\r\nWhere we sample and what we find\r\n\r\nWhat Portsmouth Water are doing about lead\r\n\r\nWhat to do if you think you have lead\r\n\r\nLooking After Water In Your Home: This publication was produced by Water UK as a Consumers Guide to Looking After Water In The Home.\r\n\r\nIt covers subjects such as taste, odour and colour of water. Lead pipes, pipe ownership and many other useful topics to help you \\\'look after water in your home\\\'.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Water-In-The-Home-2015.pdf" target="_blank" rel="noopener noreferrer">Click here to view Water UK\\\'s Consumer Guide to Looking After Water in Your Home</a>.\r\n\r\nThe Taste of Drinking Water: Deciding whether water has an unusual taste is a very subjective question. Without doubt some palates are much more sensitive than others and it is sometimes difficult to know whether it is detectable by the sense of taste or smell.\r\n\r\nMost taste complaints we receive are usually linked to the chlorine dose that we add to ensure disinfection of the water. Chlorine has been used for disinfection by the Industry for many years and it is probably due to its use that most waterborne diseases have been eliminated in the western world.\r\n\r\nTap Hygiene: <img src="/wp-content/uploads/2015/02/Tap.jpg" alt="tap" />It is important that taps that are used for drinking water are kept clean. Whilst the water coming to your tap is safe, many bacteria can live in the kitchen and some can grow both on the outside of the tap and inside the lip of the spout. They are not visible to the naked eye, but the tap can become contaminated from food or items washed in the sink. For this reason, you should never allow food to come into contact with the end of the tap.\r\n\r\nOccasionally fungi, naturally present in the air, can also attach itself to damp surfaces and grow into a visible slime usually black in colour (and sometimes pink). This slime is seen usually in bathrooms and kitchens on taps, shower heads, tiles and several other places.\r\n\r\nUnfortunately there is nothing we can do to the drinking water supply to prevent this type of growth and the only way to keep on top of the problem is by routine cleaning of all the surfaces which can be affected.\r\n<h4>Taps can be cleaned as follows:</h4>\r\nRegularly clean household taps thoroughly by using a small brush (such as an old toothbrush) dipped in a mild solution of bleach or sterilising fluid such as is used for cleaning babies’ bottles\r\n\r\nPay particular attention to the inside of the spout and/or any plastic insert\r\n\r\nAfter cleaning the tap, run it for a few moments to remove any remaining disinfectant\r\n\r\nDon’t leave the dishcloth on the tap to dry as this can increase the likelihood of contamination\r\n\r\nFacts About Bottled Water: <img src="/wp-content/uploads/2015/02/Bottles-ImageWQ1.jpg" alt="Bottled water" />None of the bottled water available today is of better quality than tap water. In certain circumstances the quality can be inferior to tap water especially if the bottle has been stored in warm conditions.\r\n\r\nThe real difference between bottled and tap water is the cost. The bottled variety costs around one thousand times more than tap water and unlike tap water delivery is an additional cost!\r\n\r\nTry filling a bottle with tap water, leaving it in the fridge overnight and then trying a taste test. You\\\'ll be surprised at the result!\r\n\r\nFacts About Domestic Water Filters: The market for domestic water filters has increased enormously in recent years. This is partly due to the extravagant advertising about them which casts doubt on the quality of tap water. Tap water is entirely safe to drink and you need not worry about it affecting your health.\r\n\r\nIn some cases filters can improve taste. They do, however, remove all chlorine and this means that the protection against contamination is also removed. If you do use a filter, remember to change the cartridge regularly, and always keep the filtered water in a cool place. The fridge is best.\r\n\r\nDrinking Water Safety Plan (DWSP): Ensuring the quality of our drinking water is crucial to the service we provide to our customers. DWI announced the use of the Drinking Water Safety Plan (DWSP) concept (originally developed by the World Health Organisation) to the regulation of drinking water quality during 2004. This is a source to tap risk management approach that identifies and proactively manages risks to drinking water quality. This approach is central to the way in which we ensure a continuous supply of safe drinking water now and in the future.\r\n\r\nA Drinking Water safety Plan consists of three key elements:\r\n\r\n<img src="/wp-content/uploads/2015/02/DWSP.gif" alt="Safety Plan" />\r\n<h4>Portsmouth Water Approach</h4>\r\nWhen assessing the risks to drinking water quality we identify hazards and hazardous events and score the likelihood and consequence of these occurring to determine the level of risk. We put control measures in place to manage any risk in order to reduce the likelihood of these hazardous events happening.\r\n\r\nOur risk management approach is an integral part of our Periodic Review and business planning process which helps to direct investment into the most important areas. An example of this process is the significant risk that the trihalomethane (THM) standard might be breached in the near future; a solution was identified and put forward in our final business plan to OFWAT and accepted.\r\n\r\nMore recently, greater effort has been focused on determining risks to raw water quality within our catchments. Portsmouth Water is building upon the existing Downs &amp; Harbours Clean Water Partnership and has created a Catchment Management programme to upscale approaches to tackle diffuse water pollution. For more information visit the Catchment Management section below.\r\n\r\naccordion\r\n\r\n&nbsp;', 'Water Quality', '', 'inherit', 'closed', 'closed', '', '2193-revision-v1', '', '', '2024-01-23 16:01:31', '2024-01-23 16:01:31', '', 2193, 'https://www.portsmouthwater.co.uk/?p=14490', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14491, 16, '2024-01-23 16:07:11', '2024-01-23 16:07:11', '<strong>We aim to get things right first time, but if things do go wrong then we will always do our best to fix them quickly for you.</strong>\r\n\r\nStep 1 – Call a member of our team on 023 9249 9666 or using our <a href="https://www.portsmouthwater.co.uk/contact-us/#contact-form">online contact form</a> and we will work to get you a resolution within 5 working days\r\n\r\nStep 2 – If you are not happy with the resolution, or need further help, please call us back on 023 9249 9666 or write to us at Po Box 99, West Street, Havant, Hampshire, PO9 1LG\r\n\r\nStep 3 - If:\r\n\r\n• You are not happy with the final resolution, or\r\n• Your issue is over eight weeks old, or\r\n• You just want some free, trusted, independent advice\r\n\r\nYou can call the Consumer Council for Water (CCW) the independent voice for water consumers in England and Wales by calling 0300 034 2222 (England) or use its online form at <a href="http://www.ccw.org.uk/contact-us">www.ccw.org.uk/contact-us</a>\r\n\r\n[divider height="30" style="default" line="default" color="#006EB6" themecolor="0"]\r\n\r\nTo view our Guide to Portsmouth Water\'s Complaint Procedure, <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/COMPLAINTS-PROCEDURE_11-APRIL-2022.pdf">click here</a>\r\n\r\nFor more information on complaints and other areas of our performance please visit Discover Water at <a href="https://discoverwater.co.uk/">https://discoverwater.co.uk</a>', 'Complaints about our service', '', 'inherit', 'closed', 'closed', '', '12187-revision-v1', '', '', '2024-01-23 16:07:11', '2024-01-23 16:07:11', '', 12187, 'https://www.portsmouthwater.co.uk/?p=14491', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14492, 2, '2024-01-24 16:15:40', '2024-01-24 16:15:40', '<ul>\r\n 	<li style="text-align: left;"><strong>Plan for low carbon energy network to serve 15,000 residents in 6,000 new homes, as well as commercial premises and community buildings</strong></li>\r\n 	<li style="text-align: left;"><strong>First of its kind technology transfers natural heat from underground reservoir emitting 90% less CO2 emissions than a gas boiler and 50% less than air source heat pumps. Will save over 272,000 tonnes of carbon in the first 25 years of operation, compared with gas boilers</strong></li>\r\n 	<li style="text-align: left;"><strong>Delivers £160 annual saving for an average three bedroom house</strong></li>\r\n 	<li style="text-align: left;"><strong>Announcement comes as housing developers adjust to the Future Homes Standard which is likely to ban gas boilers in new build homes from 2025</strong></li>\r\n</ul>\r\n&nbsp;\r\n<table style="height: 49px;" width="1351">\r\n<thead>\r\n<tr>\r\n<th><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-1-1080x1080-1.jpg" target="_blank" rel="noopener"><img class="size-medium wp-image-14494 aligncenter" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-1-1080x1080-1-300x300.jpg" alt="Welborne Heat Pumps #1" width="300" height="300" /></a></th>\r\n<th><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-2-1080x1080-1.jpg" target="_blank" rel="noopener"><img class="size-medium wp-image-14495 aligncenter" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-2-1080x1080-1-300x300.jpg" alt="Welborne Innovative scaleable and low-carbon heat networks" width="300" height="300" /></a></th>\r\n<th><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-5-1080x1080-1.jpg" target="_blank" rel="noopener"><img class="alignnone size-medium wp-image-14496" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-5-1080x1080-1-300x300.jpg" alt="Welborne Development Hamshire" width="300" height="300" /></a></th>\r\n</tr>\r\n</thead>\r\n</table>\r\nThe UK’s largest water-source low carbon heating and cooling network is to be installed at Welborne, a new generation sustainable garden village in Hampshire.\r\n\r\nThe first of its kind technology will initially supply 700 new homes, commercial premises, and community buildings in the first phase of the development. As Welborne expands, it is planned that the network will supply all 15,000 residents in 6,000 new homes with heat, hot water, and cooling.\r\n\r\nBuckland Development, the Master Developer of the new community, worked closely with Portsmouth Water to understand the feasibility of using reservoir water to provide heating and cooling for homes, which led them to commission leading independent utility infrastructure owner and operator, Last Mile to deliver the sustainable energy network.\r\n\r\nThe first of its kind technology is being designed and built by Rendesco and will draw water from Portsmouth Water’s underground Hoads Hill Reservoir, making it significantly more efficient than air source heat pumps due to the more stable and higher average temperature of the reservoir. It will emit 90% less CO2 emissions than a gas boiler and 50% less than air source heat pumps. It is also cheaper for customers, saving an average three bedroom house around £160 per year compared with an air source heat pump. A unique feature of the network is its ability to provide cooling in the warmer months by reversing the process and expelling heat back into the reservoir, making it climate change resilient.\r\n\r\nThe network also includes an innovative energy exchange function which allows heat to be transferred between homes and other buildings. When one building is cooling, it can supply its excess heat to other buildings in the network which can then be used for central heating or hot water. As a result, the complete network has the potential to save over 272,000 tonnes of carbon in the first 25 years of operation, compared with gas boilers, which adds up to the emissions of more than 33,000 average homes.\r\n\r\nLast Mile Heat, the Heat Trust registered low-carbon heat supplier, is an innovative joint venture between Last Mile and Rendesco and will own the Welborne network.\r\n\r\nThe announcement comes as housing developers adjust to the Future Homes Standard which is likely to ban gas boilers in new build homes from 2025, requiring them to be equipped with low carbon forms of electrified heat such as heat networks or heat pumps. The government’s consultation on the Future Homes Standard opened in December reaffirming its commitment to electrified sources of heat.\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<strong>Bob Taylor, Portsmouth Water CEO, said:</strong>\r\n“We’re incredibly excited to be a partner in this first of its kind initiative in the UK. Our collaborative approach with Welborne, Last Mile Heat and Rendesco supports our wider business goals to meet growing environmental and climate change challenges.\r\n“The water that supplies our service reservoir at Hoads Hill comes from an underground aquifer that has the capacity to supply natural energy to the low-carbon heat network serving the development. Longer term, the design principles here are a blueprint for future environmentally led developments right across the UK.”\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<strong>Mark Thistlethwayte, Chairman, Buckland Group, said:</strong>\r\n“Welborne is a new generation sustainable garden village, so our residents and businesses will rightly expect their buildings to be energy efficient and climate-change resilient. Partnering with Last Mile Heat and Portsmouth Water we are delivering the largest water-source heating and cooling network in the UK, which will cut carbon emissions and reduce people’s energy bills.\r\n“Being involved in Welborne for the long-term both financially and practically, Buckland is taking a different development approach to mainstream housebuilders. We are designing and developing the community holistically, so we can take strategic decisions to invest in innovative technology and deploy it at scale.”\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<strong>Alastair Murray, Founder and CEO, Rendesco &amp; Director, Last Mile Heat, said:</strong>\r\n“We’re proud to be partnering with the Welborne Garden Village development to deliver this exciting and innovative clean energy network to its residents and commercial tenants. It proves undoubtedly that heat networks are the best low-carbon heating and hot water solution for homeowners, businesses and developers.\r\n“Rendesco, together with Last Mile Heat, relishes the opportunity to work with ambitious developers, such as Welborne, who put long-term sustainable living at the forefront of their decision making. With the Future Homes Standard now confirmed for 2025, we are seeing a huge gap opening up between the housebuilders that are embracing low carbon heating, for the benefits that it offers their customers, and those that are not.\r\n“This project is a template for future housing developments of all shapes and sizes and gives developers the confidence to design their projects, no matter how big or small, around our low carbon heat networks.”\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<strong>For more information and imagery, please contact pressoffice@portsmouthwater.co.uk</strong>', 'UK’s largest deployment of water-source heating and cooling technology – Welborne Garden Village', '', 'publish', 'closed', 'open', '', 'uks-largest-deployment-of-water-source-heating-and-cooling-technology-welborne-garden-village', '', '', '2024-05-28 13:14:00', '2024-05-28 12:14:00', '', 0, 'https://www.portsmouthwater.co.uk/?p=14492', 32, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14493, 16, '2024-01-24 16:05:44', '2024-01-24 16:05:44', '<ul>\r\n 	<li style="text-align: left;"><strong>Plan for low carbon energy network to serve 15,000 residents in 6,000 new homes, as well as commercial premises and community buildings</strong></li>\r\n 	<li style="text-align: left;"><strong>First of its kind technology transfers natural heat from underground reservoir emitting 90% less CO2 emissions than a gas boiler and 50% less than air source heat pumps. Will save over 272,000 tonnes of carbon in the first 25 years of operation, compared with gas boilers</strong></li>\r\n 	<li style="text-align: left;"><strong>Delivers £160 annual saving for an average three bedroom house</strong></li>\r\n 	<li style="text-align: left;"><strong>Announcement comes as housing developers adjust to the Future Homes Standard which is likely to ban gas boilers in new build homes from 2025</strong></li>\r\n</ul>\r\nThe UK’s largest water-source low carbon heating and cooling network is to be installed at Welborne, a new generation sustainable garden village in Hampshire.\r\n\r\nThe first of its kind technology will initially supply 700 new homes, commercial premises, and community buildings in the first phase of the development. As Welborne expands, it is planned that the network will supply all 15,000 residents in 6,000 new homes with heat, hot water, and cooling.\r\n\r\nBuckland Development, the Master Developer of the new community, worked closely with Portsmouth Water to understand the feasibility of using reservoir water to provide heating and cooling for homes, which led them to commission leading independent utility infrastructure owner and operator, Last Mile to deliver the sustainable energy network.\r\n\r\nThe first of its kind technology is being designed and built by Rendesco and will draw water from Portsmouth Water’s underground Hoads Hill Reservoir, making it significantly more efficient than air source heat pumps due to the more stable and higher average temperature of the reservoir. It will emit 90% less CO2 emissions than a gas boiler and 50% less than air source heat pumps. It is also cheaper for customers, saving an average three bedroom house around £160 per year compared with an air source heat pump. A unique feature of the network is its ability to provide cooling in the warmer months by reversing the process and expelling heat back into the reservoir, making it climate change resilient.\r\n\r\nThe network also includes an innovative energy exchange function which allows heat to be transferred between homes and other buildings. When one building is cooling, it can supply its excess heat to other buildings in the network which can then be used for central heating or hot water. As a result, the complete network has the potential to save over 272,000 tonnes of carbon in the first 25 years of operation, compared with gas boilers, which adds up to the emissions of more than 33,000 average homes.\r\n\r\nLast Mile Heat, the Heat Trust registered low-carbon heat supplier, is an innovative joint venture between Last Mile and Rendesco and will own the Welborne network.\r\n\r\nThe announcement comes as housing developers adjust to the Future Homes Standard which is likely to ban gas boilers in new build homes from 2025, requiring them to be equipped with low carbon forms of electrified heat such as heat networks or heat pumps. The government’s consultation on the Future Homes Standard opened in December reaffirming its commitment to electrified sources of heat.\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\nBob Taylor, Portsmouth Water CEO, said:\r\n“We’re incredibly excited to be a partner in this first of its kind initiative in the UK. Our collaborative approach with Welborne, Last Mile Heat and Rendesco supports our wider business goals to meet growing environmental and climate change challenges.\r\n“The water that supplies our service reservoir at Hoads Hill comes from an underground aquifer that has the capacity to supply natural energy to the low-carbon heat network serving the development. Longer term, the design principles here are a blueprint for future environmentally led developments right across the UK.”\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\nMark Thistlethwayte, Chairman, Buckland Group, said:\r\n“Welborne is a new generation sustainable garden village, so our residents and businesses will rightly expect their buildings to be energy efficient and climate-change resilient. Partnering with Last Mile Heat and Portsmouth Water we are delivering the largest water-source heating and cooling network in the UK, which will cut carbon emissions and reduce people’s energy bills.\r\n“Being involved in Welborne for the long-term both financially and practically, Buckland is taking a different development approach to mainstream housebuilders. We are designing and developing the community holistically, so we can take strategic decisions to invest in innovative technology and deploy it at scale.”\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\nAlastair Murray, Founder and CEO, Rendesco &amp; Director, Last Mile Heat, said:\r\n“We’re proud to be partnering with the Welborne Garden Village development to deliver this exciting and innovative clean energy network to its residents and commercial tenants. It proves undoubtedly that heat networks are the best low-carbon heating and hot water solution for homeowners, businesses and developers.\r\n“Rendesco, together with Last Mile Heat, relishes the opportunity to work with ambitious developers, such as Welborne, who put long-term sustainable living at the forefront of their decision making. With the Future Homes Standard now confirmed for 2025, we are seeing a huge gap opening up between the housebuilders that are embracing low carbon heating, for the benefits that it offers their customers, and those that are not.\r\n“This project is a template for future housing developments of all shapes and sizes and gives developers the confidence to design their projects, no matter how big or small, around our low carbon heat networks.”', 'UK’s largest deployment of water-source heating and cooling technology – Welborne Garden Village', '', 'inherit', 'closed', 'closed', '', '14492-revision-v1', '', '', '2024-01-24 16:05:44', '2024-01-24 16:05:44', '', 14492, 'https://www.portsmouthwater.co.uk/?p=14493', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14494, 16, '2024-01-24 16:08:08', '2024-01-24 16:08:08', '', 'Welborne Heat Pumps #1', '', 'inherit', 'closed', 'closed', '', 'image-1-1080x1080', '', '', '2024-01-24 16:08:37', '2024-01-24 16:08:37', '', 14492, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-1-1080x1080-1.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (14495, 16, '2024-01-24 16:08:51', '2024-01-24 16:08:51', '', 'Welborne Heat Pumps #2', '', 'inherit', 'closed', 'closed', '', 'image-2-1080x1080', '', '', '2024-01-24 16:09:20', '2024-01-24 16:09:20', '', 14492, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-2-1080x1080-1.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (14496, 16, '2024-01-24 16:10:21', '2024-01-24 16:10:21', '', 'Welborne #3', '', 'inherit', 'closed', 'closed', '', 'image-5-1080x1080', '', '', '2024-01-24 16:10:47', '2024-01-24 16:10:47', '', 14492, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-5-1080x1080-1.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (14497, 16, '2024-01-24 16:10:51', '2024-01-24 16:10:51', '<ul>\r\n 	<li style="text-align: left;"><strong>Plan for low carbon energy network to serve 15,000 residents in 6,000 new homes, as well as commercial premises and community buildings</strong></li>\r\n 	<li style="text-align: left;"><strong>First of its kind technology transfers natural heat from underground reservoir emitting 90% less CO2 emissions than a gas boiler and 50% less than air source heat pumps. Will save over 272,000 tonnes of carbon in the first 25 years of operation, compared with gas boilers</strong></li>\r\n 	<li style="text-align: left;"><strong>Delivers £160 annual saving for an average three bedroom house</strong></li>\r\n 	<li style="text-align: left;"><strong>Announcement comes as housing developers adjust to the Future Homes Standard which is likely to ban gas boilers in new build homes from 2025</strong></li>\r\n</ul>\r\n&nbsp;\r\n<table style="height: 49px;" width="1351">\r\n<thead>\r\n<tr>\r\n<th><img class="size-medium wp-image-14494 aligncenter" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-1-1080x1080-1-300x300.jpg" alt="Welborne Heat Pumps #1" width="300" height="300" /></th>\r\n<th><img class="size-medium wp-image-14495 aligncenter" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-2-1080x1080-1-300x300.jpg" alt="Welborne Innovative scaleable and low-carbon heat networks" width="300" height="300" /></th>\r\n<th><img class="alignnone size-medium wp-image-14496" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-5-1080x1080-1-300x300.jpg" alt="Welborne Development Hamshire" width="300" height="300" /></th>\r\n</tr>\r\n</thead>\r\n</table>\r\nThe UK’s largest water-source low carbon heating and cooling network is to be installed at Welborne, a new generation sustainable garden village in Hampshire.\r\n\r\nThe first of its kind technology will initially supply 700 new homes, commercial premises, and community buildings in the first phase of the development. As Welborne expands, it is planned that the network will supply all 15,000 residents in 6,000 new homes with heat, hot water, and cooling.\r\n\r\nBuckland Development, the Master Developer of the new community, worked closely with Portsmouth Water to understand the feasibility of using reservoir water to provide heating and cooling for homes, which led them to commission leading independent utility infrastructure owner and operator, Last Mile to deliver the sustainable energy network.\r\n\r\nThe first of its kind technology is being designed and built by Rendesco and will draw water from Portsmouth Water’s underground Hoads Hill Reservoir, making it significantly more efficient than air source heat pumps due to the more stable and higher average temperature of the reservoir. It will emit 90% less CO2 emissions than a gas boiler and 50% less than air source heat pumps. It is also cheaper for customers, saving an average three bedroom house around £160 per year compared with an air source heat pump. A unique feature of the network is its ability to provide cooling in the warmer months by reversing the process and expelling heat back into the reservoir, making it climate change resilient.\r\n\r\nThe network also includes an innovative energy exchange function which allows heat to be transferred between homes and other buildings. When one building is cooling, it can supply its excess heat to other buildings in the network which can then be used for central heating or hot water. As a result, the complete network has the potential to save over 272,000 tonnes of carbon in the first 25 years of operation, compared with gas boilers, which adds up to the emissions of more than 33,000 average homes.\r\n\r\nLast Mile Heat, the Heat Trust registered low-carbon heat supplier, is an innovative joint venture between Last Mile and Rendesco and will own the Welborne network.\r\n\r\nThe announcement comes as housing developers adjust to the Future Homes Standard which is likely to ban gas boilers in new build homes from 2025, requiring them to be equipped with low carbon forms of electrified heat such as heat networks or heat pumps. The government’s consultation on the Future Homes Standard opened in December reaffirming its commitment to electrified sources of heat.\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\nBob Taylor, Portsmouth Water CEO, said:\r\n“We’re incredibly excited to be a partner in this first of its kind initiative in the UK. Our collaborative approach with Welborne, Last Mile Heat and Rendesco supports our wider business goals to meet growing environmental and climate change challenges.\r\n“The water that supplies our service reservoir at Hoads Hill comes from an underground aquifer that has the capacity to supply natural energy to the low-carbon heat network serving the development. Longer term, the design principles here are a blueprint for future environmentally led developments right across the UK.”\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\nMark Thistlethwayte, Chairman, Buckland Group, said:\r\n“Welborne is a new generation sustainable garden village, so our residents and businesses will rightly expect their buildings to be energy efficient and climate-change resilient. Partnering with Last Mile Heat and Portsmouth Water we are delivering the largest water-source heating and cooling network in the UK, which will cut carbon emissions and reduce people’s energy bills.\r\n“Being involved in Welborne for the long-term both financially and practically, Buckland is taking a different development approach to mainstream housebuilders. We are designing and developing the community holistically, so we can take strategic decisions to invest in innovative technology and deploy it at scale.”\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\nAlastair Murray, Founder and CEO, Rendesco &amp; Director, Last Mile Heat, said:\r\n“We’re proud to be partnering with the Welborne Garden Village development to deliver this exciting and innovative clean energy network to its residents and commercial tenants. It proves undoubtedly that heat networks are the best low-carbon heating and hot water solution for homeowners, businesses and developers.\r\n“Rendesco, together with Last Mile Heat, relishes the opportunity to work with ambitious developers, such as Welborne, who put long-term sustainable living at the forefront of their decision making. With the Future Homes Standard now confirmed for 2025, we are seeing a huge gap opening up between the housebuilders that are embracing low carbon heating, for the benefits that it offers their customers, and those that are not.\r\n“This project is a template for future housing developments of all shapes and sizes and gives developers the confidence to design their projects, no matter how big or small, around our low carbon heat networks.”', 'UK’s largest deployment of water-source heating and cooling technology – Welborne Garden Village', '', 'inherit', 'closed', 'closed', '', '14492-revision-v1', '', '', '2024-01-24 16:10:51', '2024-01-24 16:10:51', '', 14492, 'https://www.portsmouthwater.co.uk/?p=14497', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14498, 16, '2024-01-24 16:13:22', '2024-01-24 16:13:22', '<ul>\r\n 	<li style="text-align: left;"><strong>Plan for low carbon energy network to serve 15,000 residents in 6,000 new homes, as well as commercial premises and community buildings</strong></li>\r\n 	<li style="text-align: left;"><strong>First of its kind technology transfers natural heat from underground reservoir emitting 90% less CO2 emissions than a gas boiler and 50% less than air source heat pumps. Will save over 272,000 tonnes of carbon in the first 25 years of operation, compared with gas boilers</strong></li>\r\n 	<li style="text-align: left;"><strong>Delivers £160 annual saving for an average three bedroom house</strong></li>\r\n 	<li style="text-align: left;"><strong>Announcement comes as housing developers adjust to the Future Homes Standard which is likely to ban gas boilers in new build homes from 2025</strong></li>\r\n</ul>\r\n&nbsp;\r\n<table style="height: 49px;" width="1351">\r\n<thead>\r\n<tr>\r\n<th><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-1-1080x1080-1.jpg"><img class="size-medium wp-image-14494 aligncenter" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-1-1080x1080-1-300x300.jpg" alt="Welborne Heat Pumps #1" width="300" height="300" /></a></th>\r\n<th><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-2-1080x1080-1.jpg"><img class="size-medium wp-image-14495 aligncenter" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-2-1080x1080-1-300x300.jpg" alt="Welborne Innovative scaleable and low-carbon heat networks" width="300" height="300" /></a></th>\r\n<th><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-5-1080x1080-1.jpg"><img class="alignnone size-medium wp-image-14496" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-5-1080x1080-1-300x300.jpg" alt="Welborne Development Hamshire" width="300" height="300" /></a></th>\r\n</tr>\r\n</thead>\r\n</table>\r\nThe UK’s largest water-source low carbon heating and cooling network is to be installed at Welborne, a new generation sustainable garden village in Hampshire.\r\n\r\nThe first of its kind technology will initially supply 700 new homes, commercial premises, and community buildings in the first phase of the development. As Welborne expands, it is planned that the network will supply all 15,000 residents in 6,000 new homes with heat, hot water, and cooling.\r\n\r\nBuckland Development, the Master Developer of the new community, worked closely with Portsmouth Water to understand the feasibility of using reservoir water to provide heating and cooling for homes, which led them to commission leading independent utility infrastructure owner and operator, Last Mile to deliver the sustainable energy network.\r\n\r\nThe first of its kind technology is being designed and built by Rendesco and will draw water from Portsmouth Water’s underground Hoads Hill Reservoir, making it significantly more efficient than air source heat pumps due to the more stable and higher average temperature of the reservoir. It will emit 90% less CO2 emissions than a gas boiler and 50% less than air source heat pumps. It is also cheaper for customers, saving an average three bedroom house around £160 per year compared with an air source heat pump. A unique feature of the network is its ability to provide cooling in the warmer months by reversing the process and expelling heat back into the reservoir, making it climate change resilient.\r\n\r\nThe network also includes an innovative energy exchange function which allows heat to be transferred between homes and other buildings. When one building is cooling, it can supply its excess heat to other buildings in the network which can then be used for central heating or hot water. As a result, the complete network has the potential to save over 272,000 tonnes of carbon in the first 25 years of operation, compared with gas boilers, which adds up to the emissions of more than 33,000 average homes.\r\n\r\nLast Mile Heat, the Heat Trust registered low-carbon heat supplier, is an innovative joint venture between Last Mile and Rendesco and will own the Welborne network.\r\n\r\nThe announcement comes as housing developers adjust to the Future Homes Standard which is likely to ban gas boilers in new build homes from 2025, requiring them to be equipped with low carbon forms of electrified heat such as heat networks or heat pumps. The government’s consultation on the Future Homes Standard opened in December reaffirming its commitment to electrified sources of heat.\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\nBob Taylor, Portsmouth Water CEO, said:\r\n“We’re incredibly excited to be a partner in this first of its kind initiative in the UK. Our collaborative approach with Welborne, Last Mile Heat and Rendesco supports our wider business goals to meet growing environmental and climate change challenges.\r\n“The water that supplies our service reservoir at Hoads Hill comes from an underground aquifer that has the capacity to supply natural energy to the low-carbon heat network serving the development. Longer term, the design principles here are a blueprint for future environmentally led developments right across the UK.”\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\nMark Thistlethwayte, Chairman, Buckland Group, said:\r\n“Welborne is a new generation sustainable garden village, so our residents and businesses will rightly expect their buildings to be energy efficient and climate-change resilient. Partnering with Last Mile Heat and Portsmouth Water we are delivering the largest water-source heating and cooling network in the UK, which will cut carbon emissions and reduce people’s energy bills.\r\n“Being involved in Welborne for the long-term both financially and practically, Buckland is taking a different development approach to mainstream housebuilders. We are designing and developing the community holistically, so we can take strategic decisions to invest in innovative technology and deploy it at scale.”\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\nAlastair Murray, Founder and CEO, Rendesco &amp; Director, Last Mile Heat, said:\r\n“We’re proud to be partnering with the Welborne Garden Village development to deliver this exciting and innovative clean energy network to its residents and commercial tenants. It proves undoubtedly that heat networks are the best low-carbon heating and hot water solution for homeowners, businesses and developers.\r\n“Rendesco, together with Last Mile Heat, relishes the opportunity to work with ambitious developers, such as Welborne, who put long-term sustainable living at the forefront of their decision making. With the Future Homes Standard now confirmed for 2025, we are seeing a huge gap opening up between the housebuilders that are embracing low carbon heating, for the benefits that it offers their customers, and those that are not.\r\n“This project is a template for future housing developments of all shapes and sizes and gives developers the confidence to design their projects, no matter how big or small, around our low carbon heat networks.”', 'UK’s largest deployment of water-source heating and cooling technology – Welborne Garden Village', '', 'inherit', 'closed', 'closed', '', '14492-revision-v1', '', '', '2024-01-24 16:13:22', '2024-01-24 16:13:22', '', 14492, 'https://www.portsmouthwater.co.uk/?p=14498', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14499, 16, '2024-01-24 16:14:51', '2024-01-24 16:14:51', '<ul>\r\n 	<li style="text-align: left;"><strong>Plan for low carbon energy network to serve 15,000 residents in 6,000 new homes, as well as commercial premises and community buildings</strong></li>\r\n 	<li style="text-align: left;"><strong>First of its kind technology transfers natural heat from underground reservoir emitting 90% less CO2 emissions than a gas boiler and 50% less than air source heat pumps. Will save over 272,000 tonnes of carbon in the first 25 years of operation, compared with gas boilers</strong></li>\r\n 	<li style="text-align: left;"><strong>Delivers £160 annual saving for an average three bedroom house</strong></li>\r\n 	<li style="text-align: left;"><strong>Announcement comes as housing developers adjust to the Future Homes Standard which is likely to ban gas boilers in new build homes from 2025</strong></li>\r\n</ul>\r\n&nbsp;\r\n<table style="height: 49px;" width="1351">\r\n<thead>\r\n<tr>\r\n<th><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-1-1080x1080-1.jpg" target="_blank" rel="noopener"><img class="size-medium wp-image-14494 aligncenter" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-1-1080x1080-1-300x300.jpg" alt="Welborne Heat Pumps #1" width="300" height="300" /></a></th>\r\n<th><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-2-1080x1080-1.jpg" target="_blank" rel="noopener"><img class="size-medium wp-image-14495 aligncenter" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-2-1080x1080-1-300x300.jpg" alt="Welborne Innovative scaleable and low-carbon heat networks" width="300" height="300" /></a></th>\r\n<th><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-5-1080x1080-1.jpg" target="_blank" rel="noopener"><img class="alignnone size-medium wp-image-14496" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-5-1080x1080-1-300x300.jpg" alt="Welborne Development Hamshire" width="300" height="300" /></a></th>\r\n</tr>\r\n</thead>\r\n</table>\r\nThe UK’s largest water-source low carbon heating and cooling network is to be installed at Welborne, a new generation sustainable garden village in Hampshire.\r\n\r\nThe first of its kind technology will initially supply 700 new homes, commercial premises, and community buildings in the first phase of the development. As Welborne expands, it is planned that the network will supply all 15,000 residents in 6,000 new homes with heat, hot water, and cooling.\r\n\r\nBuckland Development, the Master Developer of the new community, worked closely with Portsmouth Water to understand the feasibility of using reservoir water to provide heating and cooling for homes, which led them to commission leading independent utility infrastructure owner and operator, Last Mile to deliver the sustainable energy network.\r\n\r\nThe first of its kind technology is being designed and built by Rendesco and will draw water from Portsmouth Water’s underground Hoads Hill Reservoir, making it significantly more efficient than air source heat pumps due to the more stable and higher average temperature of the reservoir. It will emit 90% less CO2 emissions than a gas boiler and 50% less than air source heat pumps. It is also cheaper for customers, saving an average three bedroom house around £160 per year compared with an air source heat pump. A unique feature of the network is its ability to provide cooling in the warmer months by reversing the process and expelling heat back into the reservoir, making it climate change resilient.\r\n\r\nThe network also includes an innovative energy exchange function which allows heat to be transferred between homes and other buildings. When one building is cooling, it can supply its excess heat to other buildings in the network which can then be used for central heating or hot water. As a result, the complete network has the potential to save over 272,000 tonnes of carbon in the first 25 years of operation, compared with gas boilers, which adds up to the emissions of more than 33,000 average homes.\r\n\r\nLast Mile Heat, the Heat Trust registered low-carbon heat supplier, is an innovative joint venture between Last Mile and Rendesco and will own the Welborne network.\r\n\r\nThe announcement comes as housing developers adjust to the Future Homes Standard which is likely to ban gas boilers in new build homes from 2025, requiring them to be equipped with low carbon forms of electrified heat such as heat networks or heat pumps. The government’s consultation on the Future Homes Standard opened in December reaffirming its commitment to electrified sources of heat.\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\nBob Taylor, Portsmouth Water CEO, said:\r\n“We’re incredibly excited to be a partner in this first of its kind initiative in the UK. Our collaborative approach with Welborne, Last Mile Heat and Rendesco supports our wider business goals to meet growing environmental and climate change challenges.\r\n“The water that supplies our service reservoir at Hoads Hill comes from an underground aquifer that has the capacity to supply natural energy to the low-carbon heat network serving the development. Longer term, the design principles here are a blueprint for future environmentally led developments right across the UK.”\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\nMark Thistlethwayte, Chairman, Buckland Group, said:\r\n“Welborne is a new generation sustainable garden village, so our residents and businesses will rightly expect their buildings to be energy efficient and climate-change resilient. Partnering with Last Mile Heat and Portsmouth Water we are delivering the largest water-source heating and cooling network in the UK, which will cut carbon emissions and reduce people’s energy bills.\r\n“Being involved in Welborne for the long-term both financially and practically, Buckland is taking a different development approach to mainstream housebuilders. We are designing and developing the community holistically, so we can take strategic decisions to invest in innovative technology and deploy it at scale.”\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\nAlastair Murray, Founder and CEO, Rendesco &amp; Director, Last Mile Heat, said:\r\n“We’re proud to be partnering with the Welborne Garden Village development to deliver this exciting and innovative clean energy network to its residents and commercial tenants. It proves undoubtedly that heat networks are the best low-carbon heating and hot water solution for homeowners, businesses and developers.\r\n“Rendesco, together with Last Mile Heat, relishes the opportunity to work with ambitious developers, such as Welborne, who put long-term sustainable living at the forefront of their decision making. With the Future Homes Standard now confirmed for 2025, we are seeing a huge gap opening up between the housebuilders that are embracing low carbon heating, for the benefits that it offers their customers, and those that are not.\r\n“This project is a template for future housing developments of all shapes and sizes and gives developers the confidence to design their projects, no matter how big or small, around our low carbon heat networks.”\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<strong>For more information and imagery, please contact pressoffice@portsmouthwater.co.uk</strong>', 'UK’s largest deployment of water-source heating and cooling technology – Welborne Garden Village', '', 'inherit', 'closed', 'closed', '', '14492-revision-v1', '', '', '2024-01-24 16:14:51', '2024-01-24 16:14:51', '', 14492, 'https://www.portsmouthwater.co.uk/?p=14499', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14500, 16, '2024-01-24 16:15:40', '2024-01-24 16:15:40', '<ul>\r\n 	<li style="text-align: left;"><strong>Plan for low carbon energy network to serve 15,000 residents in 6,000 new homes, as well as commercial premises and community buildings</strong></li>\r\n 	<li style="text-align: left;"><strong>First of its kind technology transfers natural heat from underground reservoir emitting 90% less CO2 emissions than a gas boiler and 50% less than air source heat pumps. Will save over 272,000 tonnes of carbon in the first 25 years of operation, compared with gas boilers</strong></li>\r\n 	<li style="text-align: left;"><strong>Delivers £160 annual saving for an average three bedroom house</strong></li>\r\n 	<li style="text-align: left;"><strong>Announcement comes as housing developers adjust to the Future Homes Standard which is likely to ban gas boilers in new build homes from 2025</strong></li>\r\n</ul>\r\n&nbsp;\r\n<table style="height: 49px;" width="1351">\r\n<thead>\r\n<tr>\r\n<th><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-1-1080x1080-1.jpg" target="_blank" rel="noopener"><img class="size-medium wp-image-14494 aligncenter" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-1-1080x1080-1-300x300.jpg" alt="Welborne Heat Pumps #1" width="300" height="300" /></a></th>\r\n<th><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-2-1080x1080-1.jpg" target="_blank" rel="noopener"><img class="size-medium wp-image-14495 aligncenter" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-2-1080x1080-1-300x300.jpg" alt="Welborne Innovative scaleable and low-carbon heat networks" width="300" height="300" /></a></th>\r\n<th><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-5-1080x1080-1.jpg" target="_blank" rel="noopener"><img class="alignnone size-medium wp-image-14496" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-5-1080x1080-1-300x300.jpg" alt="Welborne Development Hamshire" width="300" height="300" /></a></th>\r\n</tr>\r\n</thead>\r\n</table>\r\nThe UK’s largest water-source low carbon heating and cooling network is to be installed at Welborne, a new generation sustainable garden village in Hampshire.\r\n\r\nThe first of its kind technology will initially supply 700 new homes, commercial premises, and community buildings in the first phase of the development. As Welborne expands, it is planned that the network will supply all 15,000 residents in 6,000 new homes with heat, hot water, and cooling.\r\n\r\nBuckland Development, the Master Developer of the new community, worked closely with Portsmouth Water to understand the feasibility of using reservoir water to provide heating and cooling for homes, which led them to commission leading independent utility infrastructure owner and operator, Last Mile to deliver the sustainable energy network.\r\n\r\nThe first of its kind technology is being designed and built by Rendesco and will draw water from Portsmouth Water’s underground Hoads Hill Reservoir, making it significantly more efficient than air source heat pumps due to the more stable and higher average temperature of the reservoir. It will emit 90% less CO2 emissions than a gas boiler and 50% less than air source heat pumps. It is also cheaper for customers, saving an average three bedroom house around £160 per year compared with an air source heat pump. A unique feature of the network is its ability to provide cooling in the warmer months by reversing the process and expelling heat back into the reservoir, making it climate change resilient.\r\n\r\nThe network also includes an innovative energy exchange function which allows heat to be transferred between homes and other buildings. When one building is cooling, it can supply its excess heat to other buildings in the network which can then be used for central heating or hot water. As a result, the complete network has the potential to save over 272,000 tonnes of carbon in the first 25 years of operation, compared with gas boilers, which adds up to the emissions of more than 33,000 average homes.\r\n\r\nLast Mile Heat, the Heat Trust registered low-carbon heat supplier, is an innovative joint venture between Last Mile and Rendesco and will own the Welborne network.\r\n\r\nThe announcement comes as housing developers adjust to the Future Homes Standard which is likely to ban gas boilers in new build homes from 2025, requiring them to be equipped with low carbon forms of electrified heat such as heat networks or heat pumps. The government’s consultation on the Future Homes Standard opened in December reaffirming its commitment to electrified sources of heat.\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<strong>Bob Taylor, Portsmouth Water CEO, said:</strong>\r\n“We’re incredibly excited to be a partner in this first of its kind initiative in the UK. Our collaborative approach with Welborne, Last Mile Heat and Rendesco supports our wider business goals to meet growing environmental and climate change challenges.\r\n“The water that supplies our service reservoir at Hoads Hill comes from an underground aquifer that has the capacity to supply natural energy to the low-carbon heat network serving the development. Longer term, the design principles here are a blueprint for future environmentally led developments right across the UK.”\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<strong>Mark Thistlethwayte, Chairman, Buckland Group, said:</strong>\r\n“Welborne is a new generation sustainable garden village, so our residents and businesses will rightly expect their buildings to be energy efficient and climate-change resilient. Partnering with Last Mile Heat and Portsmouth Water we are delivering the largest water-source heating and cooling network in the UK, which will cut carbon emissions and reduce people’s energy bills.\r\n“Being involved in Welborne for the long-term both financially and practically, Buckland is taking a different development approach to mainstream housebuilders. We are designing and developing the community holistically, so we can take strategic decisions to invest in innovative technology and deploy it at scale.”\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<strong>Alastair Murray, Founder and CEO, Rendesco &amp; Director, Last Mile Heat, said:</strong>\r\n“We’re proud to be partnering with the Welborne Garden Village development to deliver this exciting and innovative clean energy network to its residents and commercial tenants. It proves undoubtedly that heat networks are the best low-carbon heating and hot water solution for homeowners, businesses and developers.\r\n“Rendesco, together with Last Mile Heat, relishes the opportunity to work with ambitious developers, such as Welborne, who put long-term sustainable living at the forefront of their decision making. With the Future Homes Standard now confirmed for 2025, we are seeing a huge gap opening up between the housebuilders that are embracing low carbon heating, for the benefits that it offers their customers, and those that are not.\r\n“This project is a template for future housing developments of all shapes and sizes and gives developers the confidence to design their projects, no matter how big or small, around our low carbon heat networks.”\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<strong>For more information and imagery, please contact pressoffice@portsmouthwater.co.uk</strong>', 'UK’s largest deployment of water-source heating and cooling technology – Welborne Garden Village', '', 'inherit', 'closed', 'closed', '', '14492-revision-v1', '', '', '2024-01-24 16:15:40', '2024-01-24 16:15:40', '', 14492, 'https://www.portsmouthwater.co.uk/?p=14500', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14501, 1, '2024-01-25 15:25:59', '2024-01-25 15:25:59', '', 'SCHEME OF CHARGES_WHOLESALE_ 2024-2025_AS AT 25 JANUARY 2024 v1', '', 'inherit', '', 'closed', '', 'scheme-of-charges_wholesale_-2024-2025_as-at-25-january-2024-v1', '', '', '2024-01-25 15:25:59', '2024-01-25 15:25:59', '', 3877, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/SCHEME-OF-CHARGES_WHOLESALE_-2024-2025_AS-AT-25-JANUARY-2024-v1.pdf', 0, 'attachment', 'application/pdf', 0); 
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INSERT INTO `wlcj_posts` VALUES (14506, 22, '2024-01-26 17:06:52', '2024-01-26 17:06:52', '', 'Production Technical Team Leader Jan 24', '', 'inherit', '', 'closed', '', 'production-technical-team-leader-jan-24', '', '', '2024-01-26 17:06:52', '2024-01-26 17:06:52', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Production-Technical-Team-Leader-Jan-24.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (14507, 1, '2024-01-29 11:12:33', '2024-01-29 11:12:33', '', 'Unaudited Interim Results for the six months ended 30 September 2023', '', 'inherit', 'closed', 'closed', '', 'pwl-half-year-report-30-sep-2023-low-res_final', '', '', '2024-01-29 11:12:42', '2024-01-29 11:12:42', '', 13489, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/PWL-HALF-YEAR-REPORT-30-SEP-2023-LOW-RES_FINAL.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (14510, 1, '2024-01-29 13:25:59', '2024-01-29 13:25:59', '', 'Useful Contacts 2024', '', 'inherit', '', 'closed', '', 'useful-contacts-2024', '', '', '2024-01-29 13:25:59', '2024-01-29 13:25:59', '', 10174, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Useful-Contacts-2024.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (14511, 1, '2024-01-29 13:26:12', '2024-01-29 13:26:12', 'Welcome to the Brockhampton Pension Scheme Member Webpage – please click the links below to view the relevant information:\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/12/BPS-Implementation-Statement-2023.pdf">BPS Implementation Statement 2023</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/BPS-Member-Booklet-Wording-2023.pdf" target="_blank" rel="noopener">BPS 2023 Spotlight on Pension Member Booklet - Dec 23</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/09/BPS-Statement-of-Investment-Principles.pdf">BPS Statement of Investment Principles</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/BPS-Privacy-Notice-December-2023.pdf" target="_blank" rel="noopener">BPS Privacy Notice - December 2023</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Useful-Contacts-2024.pdf">Useful Contacts 2024</a>', 'Brockhampton Pension Scheme', '', 'inherit', 'closed', 'closed', '', '10174-revision-v1', '', '', '2024-01-29 13:26:12', '2024-01-29 13:26:12', '', 10174, 'https://www.portsmouthwater.co.uk/?p=14511', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (14519, 1, '2024-01-29 16:02:49', '2024-01-29 16:02:49', '', 'OP Test', '', 'inherit', 'closed', 'closed', '', '14518-revision-v1', '', '', '2024-01-29 16:02:49', '2024-01-29 16:02:49', '', 14518, 'https://www.portsmouthwater.co.uk/?p=14519', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14520, 22, '2024-01-30 08:53:39', '2024-01-30 08:53:39', '', 'Regulatory Finance Manager Jan 2024', '', 'inherit', '', 'closed', '', 'regulatory-finance-manager-jan-2024-2', '', '', '2024-01-30 08:53:39', '2024-01-30 08:53:39', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Regulatory-Finance-Manager-Jan-2024-1.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (14521, 22, '2024-01-31 10:05:03', '2024-01-31 10:05:03', '', 'Talent Acquisition Partner - 12 Month FTC', '', 'inherit', '', 'closed', '', 'talent-acquisition-partner-12-month-ftc-3', '', '', '2024-01-31 10:05:03', '2024-01-31 10:05:03', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2023/12/Talent-Acquisition-Partner-12-Month-FTC-1.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (14522, 22, '2024-01-31 10:05:39', '2024-01-31 10:05:39', '', 'Cyber Security Manager Jan 24', '', 'inherit', '', 'closed', '', 'cyber-security-manager-jan-24-2', '', '', '2024-01-31 10:05:39', '2024-01-31 10:05:39', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Cyber-Security-Manager-Jan-24-1.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (14525, 2, '2024-02-02 10:51:10', '2024-02-02 10:51:10', '&nbsp;\r\n<h5>Today, water companies across England and Wales are releasing their new schemes of charges for 2024-2025. This year, Portsmouth Water’s average household water supply bill is set to increase by 2.8%. In real terms, this is around an additional 23 pence per month.</h5>\r\nWhile this will be difficult for many customers, the increase falls well below the rate of inflation of 4.2%, and below the water industry average increase of 6%. Recognising the challenges customers are facing, Portsmouth Water has also been expanding its support to customers who are having difficulties paying and it continues to offer a wide range of ways to pay to help customers spread the cost.\r\n\r\nThe company increased the threshold of those eligible for its Helping Hand social tariff from £17,005 to £21,000 in July 2023, which in real terms, saw an additional 15% of customers benefit from the price cap the tariff offers. In addition, Portsmouth Water has also doubled the length of its payment holiday option from three to six months.\r\n\r\n<strong>Portsmouth Water are proud to maintain the lowest water supply charges in England and Wales. On average, Portsmouth Water customers pay 33 pence per day for their water supply. </strong>\r\n\r\n[one_second]\r\n\r\n[caption id="attachment_14346" align="aligncenter" width="144"]<img class="wp-image-14346" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Picture2.jpg" alt="Bob Taylor, CEO Portsmouth Water" width="144" height="210" /> Bob Taylor, CEO Portsmouth Water[/caption]\r\n\r\n[/one_second]\r\n<p style="text-align: center;">[one_second]</p>\r\n<strong>Bob Taylor, CEO of Portsmouth Water said:</strong>\r\n\r\n"We understand that even a small increase can be difficult right now given the cost of living making it more challenging for customers to keep on top of their household bills.\r\n\r\nThat\'s why we\'ve worked hard to keep bill increases minimal and expand our support programs for the most vulnerable in our supply area, meanwhile continuing to invest in our network. We remain committed to providing high-quality water at the lowest possible cost while investing in the future of our water supply.”\r\n<p style="text-align: center;">[/one_second]</p>\r\n&nbsp;\r\n\r\nThe Company has a proud record of maintaining high standards of customer service; achieving second place for customer service overall in the 2022-23 Customer Measure of Experience (C-MeX), which measures the quality of services delivered to household customers by its water company.\r\n\r\nIn line with the regulator guidelines, Portsmouth Water has carried out independent research into the effects of the new charges on customer bills across a range of household customer types. This has included focus groups on affordability as part of Portsmouth Water\'s latest Business Plan submission.\r\n\r\nDespite the record investment submitted in the business plan to reduce leakage and upgrading infrastructure across its network; bills are rising less than they did in the previous financial year and compared to the high levels of inflation seen in recent years, this represents a real-terms price fall of the Portsmouth Water bill of 6% over the last decade.\r\n\r\n<strong>For more information on Portsmouth Water’s Scheme of charges for 2023-2024 <a href="https://www.portsmouthwater.co.uk/customer-services/charges-and-payments/">please visit our Charges and Payments page</a></strong>\r\n<p style="text-align: left;">Contact Portsmouth Water with any questions or concerns by calling 023 9249 9888 or emailing <a href="mailto:head.office@portsmouthwater.co.uk">head.office@portsmouthwater.co.uk</a></p>', 'Portsmouth Water remains committed to keeping bills affordable for customers', '', 'publish', 'closed', 'open', '', 'portsmouth-water-remains-committed-to-keeping-bills-affordable-for-customers', '', '', '2024-05-28 13:13:50', '2024-05-28 12:13:50', '', 0, 'https://www.portsmouthwater.co.uk/?p=14525', 31, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14526, 27, '2024-02-02 10:48:19', '2024-02-02 10:48:19', '&nbsp;\r\n<h5>Today, water companies across England and Wales are releasing their new schemes of charges for 2024-2025. This year, Portsmouth Water’s average household water supply bill is set to increase by 2.8%. In real terms, this is around an additional 23 pence per month.</h5>\r\nWhile this will be difficult for many customers, the increase falls well below the rate of inflation of 4.2%, and below the water industry average increase of 6%. Recognising the challenges customers are facing, Portsmouth Water has also been expanding its support to customers who are having difficulties paying and it continues to offer a wide range of ways to pay to help customers spread the cost.\r\n\r\nThe company increased the threshold of those eligible for its Helping Hand social tariff from £17,005 to £21,000 in July 2023, which in real terms, saw an additional X benefit from the price cap the tariff offers. In addition, Portsmouth Water has also doubled the length of its payment holiday option from three to six months.\r\n\r\n<strong>Portsmouth Water are proud to maintain the lowest water supply charges in England and Wales. On average, Portsmouth Water customers pay 33 pence per day for their water supply. </strong>\r\n\r\n[one_second]\r\n\r\n[caption id="attachment_14346" align="aligncenter" width="181"]<img class="size-full wp-image-14346" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Picture2.jpg" alt="Bob Taylor, CEO Portsmouth Water" width="181" height="264" /> Bob Taylor, CEO Portsmouth Water[/caption]\r\n\r\n[/one_second]\r\n<p style="text-align: center;">[one_second]</p>\r\n<strong>Bob Taylor, CEO of Portsmouth Water said:</strong>\r\n\r\n"We understand that even a small increase can be difficult right now given the cost of living making it more challenging for customers to keep on top of their household bills.\r\n\r\nThat\'s why we\'ve worked hard to keep bill increases minimal and expand our support programs for the most vulnerable in our supply area, meanwhile continuing to invest in our network. We remain committed to providing high-quality water at the lowest possible cost while investing in the future of our water supply.”\r\n<p style="text-align: center;">[/one_second]</p>\r\n&nbsp;\r\n\r\nThe Company has a proud record of maintaining high standards of customer service; achieving second place for customer service overall in the 2022-23 Customer Measure of Experience (C-MeX), which measures the quality of services delivered to household customers by its water company.\r\n\r\nIn line with the regulator guidelines, Portsmouth Water has carried out independent research into the effects of the new charges on customer bills across a range of household customer types. This has included focus groups on affordability as part of Portsmouth Water\'s latest Business Plan submission.\r\n\r\nDespite the record investment submitted in the business plan to reduce leakage and upgrading infrastructure across its network; bills are rising less than they did in the previous financial year and compared to the high levels of inflation seen in recent years, this represents a real-terms price fall of the Portsmouth Water bill of 6% over the last decade.\r\n\r\n<strong>For more information on Portsmouth Water’s Scheme of charges for 2023-2024 <a href="https://www.portsmouthwater.co.uk/customer-services/charges-and-payments/">please visit our Charges and Payments page</a></strong>\r\n<p style="text-align: left;">Contact Portsmouth Water with any questions or concerns by calling 023 9249 9888 or emailing <a href="mailto:head.office@portsmouthwater.co.uk">head.office@portsmouthwater.co.uk</a></p>', 'Portsmouth Water remains committed to keeping bills affordable for customers.', '', 'inherit', 'closed', 'closed', '', '14525-revision-v1', '', '', '2024-02-02 10:48:19', '2024-02-02 10:48:19', '', 14525, 'https://www.portsmouthwater.co.uk/?p=14526', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14527, 27, '2024-02-02 10:48:41', '2024-02-02 10:48:41', '&nbsp;\r\n<h5>Today, water companies across England and Wales are releasing their new schemes of charges for 2024-2025. This year, Portsmouth Water’s average household water supply bill is set to increase by 2.8%. In real terms, this is around an additional 23 pence per month.</h5>\r\nWhile this will be difficult for many customers, the increase falls well below the rate of inflation of 4.2%, and below the water industry average increase of 6%. Recognising the challenges customers are facing, Portsmouth Water has also been expanding its support to customers who are having difficulties paying and it continues to offer a wide range of ways to pay to help customers spread the cost.\r\n\r\nThe company increased the threshold of those eligible for its Helping Hand social tariff from £17,005 to £21,000 in July 2023, which in real terms, saw an additional X benefit from the price cap the tariff offers. In addition, Portsmouth Water has also doubled the length of its payment holiday option from three to six months.\r\n\r\n<strong>Portsmouth Water are proud to maintain the lowest water supply charges in England and Wales. On average, Portsmouth Water customers pay 33 pence per day for their water supply. </strong>\r\n\r\n[one_second]\r\n\r\n[caption id="attachment_14346" align="aligncenter" width="181"]<img class="size-full wp-image-14346" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Picture2.jpg" alt="Bob Taylor, CEO Portsmouth Water" width="181" height="264" /> Bob Taylor, CEO Portsmouth Water[/caption]\r\n\r\n[/one_second]\r\n<p style="text-align: center;">[one_second]</p>\r\n<strong>Bob Taylor, CEO of Portsmouth Water said:</strong>\r\n\r\n"We understand that even a small increase can be difficult right now given the cost of living making it more challenging for customers to keep on top of their household bills.\r\n\r\nThat\'s why we\'ve worked hard to keep bill increases minimal and expand our support programs for the most vulnerable in our supply area, meanwhile continuing to invest in our network. We remain committed to providing high-quality water at the lowest possible cost while investing in the future of our water supply.”\r\n<p style="text-align: center;">[/one_second]</p>\r\n&nbsp;\r\n\r\nThe Company has a proud record of maintaining high standards of customer service; achieving second place for customer service overall in the 2022-23 Customer Measure of Experience (C-MeX), which measures the quality of services delivered to household customers by its water company.\r\n\r\nIn line with the regulator guidelines, Portsmouth Water has carried out independent research into the effects of the new charges on customer bills across a range of household customer types. This has included focus groups on affordability as part of Portsmouth Water\'s latest Business Plan submission.\r\n\r\nDespite the record investment submitted in the business plan to reduce leakage and upgrading infrastructure across its network; bills are rising less than they did in the previous financial year and compared to the high levels of inflation seen in recent years, this represents a real-terms price fall of the Portsmouth Water bill of 6% over the last decade.\r\n\r\n<strong>For more information on Portsmouth Water’s Scheme of charges for 2023-2024 <a href="https://www.portsmouthwater.co.uk/customer-services/charges-and-payments/">please visit our Charges and Payments page</a></strong>\r\n<p style="text-align: left;">Contact Portsmouth Water with any questions or concerns by calling 023 9249 9888 or emailing <a href="mailto:head.office@portsmouthwater.co.uk">head.office@portsmouthwater.co.uk</a></p>', 'Portsmouth Water remains committed to keeping bills affordable for customers', '', 'inherit', 'closed', 'closed', '', '14525-revision-v1', '', '', '2024-02-02 10:48:41', '2024-02-02 10:48:41', '', 14525, 'https://www.portsmouthwater.co.uk/?p=14527', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14528, 27, '2024-02-02 10:49:25', '2024-02-02 10:49:25', '&nbsp;\r\n<h5>Today, water companies across England and Wales are releasing their new schemes of charges for 2024-2025. This year, Portsmouth Water’s average household water supply bill is set to increase by 2.8%. In real terms, this is around an additional 23 pence per month.</h5>\r\nWhile this will be difficult for many customers, the increase falls well below the rate of inflation of 4.2%, and below the water industry average increase of 6%. Recognising the challenges customers are facing, Portsmouth Water has also been expanding its support to customers who are having difficulties paying and it continues to offer a wide range of ways to pay to help customers spread the cost.\r\n\r\nThe company increased the threshold of those eligible for its Helping Hand social tariff from £17,005 to £21,000 in July 2023, which in real terms, saw an additional 15% of customers benefit from the price cap the tariff offers. In addition, Portsmouth Water has also doubled the length of its payment holiday option from three to six months.\r\n\r\n<strong>Portsmouth Water are proud to maintain the lowest water supply charges in England and Wales. On average, Portsmouth Water customers pay 33 pence per day for their water supply. </strong>\r\n\r\n[one_second]\r\n\r\n[caption id="attachment_14346" align="aligncenter" width="181"]<img class="size-full wp-image-14346" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Picture2.jpg" alt="Bob Taylor, CEO Portsmouth Water" width="181" height="264" /> Bob Taylor, CEO Portsmouth Water[/caption]\r\n\r\n[/one_second]\r\n<p style="text-align: center;">[one_second]</p>\r\n<strong>Bob Taylor, CEO of Portsmouth Water said:</strong>\r\n\r\n"We understand that even a small increase can be difficult right now given the cost of living making it more challenging for customers to keep on top of their household bills.\r\n\r\nThat\'s why we\'ve worked hard to keep bill increases minimal and expand our support programs for the most vulnerable in our supply area, meanwhile continuing to invest in our network. We remain committed to providing high-quality water at the lowest possible cost while investing in the future of our water supply.”\r\n<p style="text-align: center;">[/one_second]</p>\r\n&nbsp;\r\n\r\nThe Company has a proud record of maintaining high standards of customer service; achieving second place for customer service overall in the 2022-23 Customer Measure of Experience (C-MeX), which measures the quality of services delivered to household customers by its water company.\r\n\r\nIn line with the regulator guidelines, Portsmouth Water has carried out independent research into the effects of the new charges on customer bills across a range of household customer types. This has included focus groups on affordability as part of Portsmouth Water\'s latest Business Plan submission.\r\n\r\nDespite the record investment submitted in the business plan to reduce leakage and upgrading infrastructure across its network; bills are rising less than they did in the previous financial year and compared to the high levels of inflation seen in recent years, this represents a real-terms price fall of the Portsmouth Water bill of 6% over the last decade.\r\n\r\n<strong>For more information on Portsmouth Water’s Scheme of charges for 2023-2024 <a href="https://www.portsmouthwater.co.uk/customer-services/charges-and-payments/">please visit our Charges and Payments page</a></strong>\r\n<p style="text-align: left;">Contact Portsmouth Water with any questions or concerns by calling 023 9249 9888 or emailing <a href="mailto:head.office@portsmouthwater.co.uk">head.office@portsmouthwater.co.uk</a></p>', 'Portsmouth Water remains committed to keeping bills affordable for customers', '', 'inherit', 'closed', 'closed', '', '14525-revision-v1', '', '', '2024-02-02 10:49:25', '2024-02-02 10:49:25', '', 14525, 'https://www.portsmouthwater.co.uk/?p=14528', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14529, 27, '2024-02-02 10:50:56', '2024-02-02 10:50:56', '&nbsp;\r\n<h5>Today, water companies across England and Wales are releasing their new schemes of charges for 2024-2025. This year, Portsmouth Water’s average household water supply bill is set to increase by 2.8%. In real terms, this is around an additional 23 pence per month.</h5>\r\nWhile this will be difficult for many customers, the increase falls well below the rate of inflation of 4.2%, and below the water industry average increase of 6%. Recognising the challenges customers are facing, Portsmouth Water has also been expanding its support to customers who are having difficulties paying and it continues to offer a wide range of ways to pay to help customers spread the cost.\r\n\r\nThe company increased the threshold of those eligible for its Helping Hand social tariff from £17,005 to £21,000 in July 2023, which in real terms, saw an additional 15% of customers benefit from the price cap the tariff offers. In addition, Portsmouth Water has also doubled the length of its payment holiday option from three to six months.\r\n\r\n<strong>Portsmouth Water are proud to maintain the lowest water supply charges in England and Wales. On average, Portsmouth Water customers pay 33 pence per day for their water supply. </strong>\r\n\r\n[one_second]\r\n\r\n[caption id="attachment_14346" align="aligncenter" width="144"]<img class="wp-image-14346" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Picture2.jpg" alt="Bob Taylor, CEO Portsmouth Water" width="144" height="210" /> Bob Taylor, CEO Portsmouth Water[/caption]\r\n\r\n[/one_second]\r\n<p style="text-align: center;">[one_second]</p>\r\n<strong>Bob Taylor, CEO of Portsmouth Water said:</strong>\r\n\r\n"We understand that even a small increase can be difficult right now given the cost of living making it more challenging for customers to keep on top of their household bills.\r\n\r\nThat\'s why we\'ve worked hard to keep bill increases minimal and expand our support programs for the most vulnerable in our supply area, meanwhile continuing to invest in our network. We remain committed to providing high-quality water at the lowest possible cost while investing in the future of our water supply.”\r\n<p style="text-align: center;">[/one_second]</p>\r\n&nbsp;\r\n\r\nThe Company has a proud record of maintaining high standards of customer service; achieving second place for customer service overall in the 2022-23 Customer Measure of Experience (C-MeX), which measures the quality of services delivered to household customers by its water company.\r\n\r\nIn line with the regulator guidelines, Portsmouth Water has carried out independent research into the effects of the new charges on customer bills across a range of household customer types. This has included focus groups on affordability as part of Portsmouth Water\'s latest Business Plan submission.\r\n\r\nDespite the record investment submitted in the business plan to reduce leakage and upgrading infrastructure across its network; bills are rising less than they did in the previous financial year and compared to the high levels of inflation seen in recent years, this represents a real-terms price fall of the Portsmouth Water bill of 6% over the last decade.\r\n\r\n<strong>For more information on Portsmouth Water’s Scheme of charges for 2023-2024 <a href="https://www.portsmouthwater.co.uk/customer-services/charges-and-payments/">please visit our Charges and Payments page</a></strong>\r\n<p style="text-align: left;">Contact Portsmouth Water with any questions or concerns by calling 023 9249 9888 or emailing <a href="mailto:head.office@portsmouthwater.co.uk">head.office@portsmouthwater.co.uk</a></p>', 'Portsmouth Water remains committed to keeping bills affordable for customers', '', 'inherit', 'closed', 'closed', '', '14525-revision-v1', '', '', '2024-02-02 10:50:56', '2024-02-02 10:50:56', '', 14525, 'https://www.portsmouthwater.co.uk/?p=14529', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (14535, 27, '2024-02-02 11:58:56', '2024-02-02 11:58:56', 'November 2023 Written Record of Your water your say ', 'Portsmouth Water YWYS Written Record - November 2023', '', 'inherit', 'closed', 'closed', '', 'portsmouth-water-ywys-written-record-november-2023-2', '', '', '2024-02-02 11:59:50', '2024-02-02 11:59:50', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/02/Portsmouth-Water-YWYS-Written-Record-November-2023-1.pdf', 0, 'attachment', 'application/pdf', 0); 
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INSERT INTO `wlcj_posts` VALUES (14541, 22, '2024-02-13 09:09:20', '2024-02-13 09:09:20', '', 'Customer Services Advisor Feb 2024', '', 'inherit', '', 'closed', '', 'customer-services-advisor-feb-2024', '', '', '2024-02-13 09:09:20', '2024-02-13 09:09:20', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/02/Customer-Services-Advisor-Feb-2024.pdf', 0, 'attachment', 'application/pdf', 0); 
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INSERT INTO `wlcj_posts` VALUES (14606, 1, '2024-04-11 09:13:15', '2024-04-11 08:13:15', '<h2><span class="fontstyle0">Volunteers replant hundreds of young trees as part of Havant Thicket Reservoir project</span></h2>\r\n<img class="aligncenter  wp-image-14605" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/04/Tracey-Viney.jpg" alt="" width="725" height="483" />\r\n\r\n<span class="fontstyle0">Local volunteers have been replanting hundreds of saplings around the edge of Portsmouth Water’s flagship Havant Thicket Reservoir site, near Leigh Park.</span>\r\n\r\n<span class="fontstyle0">These young trees were “rescued” by volunteers from The Avenue woodland in 2022, before work on the reservoir scheme began.</span>\r\n\r\n<span class="fontstyle0">More than 250 saplings, including hazel, holly, beech, hawthorn, oak and yew, as well as woodland plants like butchers broom, honeysuckle, celandines, foxgloves and cuckoo pint, were collected by volunteers from within the reservoir site and planted in biodegradable pots. For two years, the saplings were cared for in these pots before being replanted on the edge of the site of the new reservoir last week.</span>\r\n\r\n<span class="fontstyle0">Woodland soils from the Avenue had already been transferred to the planting area by Portsmouth Water, with a high fence placed around the edge to create an enclosure to stop deer browsing.</span>\r\n\r\n<strong><span class="fontstyle2">Leader of the local volunteer project, Tracey Viney, said:</span></strong>\r\n\r\n<span class="fontstyle0">“It is great that the volunteers who originally rescued the saplings have now been able to return to the reservoir site with permission and support from Portsmouth Water staff to replant the young trees.</span>\r\n\r\n<span class="fontstyle0">“The woodland plants were placed in a shady area, it is hoped that as the young trees grow up and create more shade, these plants will slowly spread across the enclosure. The new enclosure will help improve habitat connectivity for wildlife around the western edge of the reservoir site.”</span>\r\n\r\n<strong><span class="fontstyle2">Bob Taylor, Chief Executive Officer, said:</span></strong>\r\n\r\n<span class="fontstyle0">“Thank you so much to all the volunteers who worked hard to make this tree planting project such a success. We’re incredibly grateful for your continued support.”</span>\r\n\r\n<span class="fontstyle0">“An important part of our environmental mitigation strategy is to create and enhance wildlife corridors around the perimeter of the reservoir site and the fantastic work by the volunteers will make a valuable contribution to help us deliver on this commitment.</span>\r\n\r\n<span class="fontstyle0">“As part of the strategy, we’ve already planted more than 6000 trees and also committed to planting and improving more than 200 hectares of woodland and wood pasture, including rewilding 80 hectares of local farmland.”</span>\r\n\r\n<span class="fontstyle0">Havant Thicket Reservoir will be the first major new reservoir to be constructed in the UK since 1980s. It will provide a new, sustainable source of water for the southeast, reducing the amount taken from Hampshire’s iconic chalk rivers.</span>\r\n\r\n<span class="fontstyle0">More information about Havant Thicket Reservoir can be found on the project website: <a href="https://havant-thicket-reservoir.uk.engagementhq.com/" target="_blank" rel="noopener">https://havant-thicket-reservoir.uk.engagementhq.com/</a></span>', 'Volunteers replant hundreds of young trees', '', 'inherit', 'closed', 'closed', '', '14603-revision-v1', '', '', '2024-04-11 09:13:15', '2024-04-11 08:13:15', '', 14603, 'https://www.portsmouthwater.co.uk/?p=14606', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (14618, 1, '2024-04-16 09:46:44', '2024-04-16 08:46:44', '<h3>Please expand the sections below to read more about each subject</h3>\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="Revised Draft Water Resources Management Plan 2024 and Statement of Response"]\r\n\r\nWe published our draft Water Resources Management Plan in November 2022 for a consultation, which closed on February 20, 2023. The draft plan set out how we intend to secure reliable, healthy drinking water supplies for the next 50 years.\r\n\r\nWe have now produced our statement of response, which sets out how we have considered and acted upon the comments received from customers and stakeholders. The response can be found by clicking on the links below:\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/08/Portsmouth-Water-dWRMP24-Statement-of-Response.pdf" target="_blank" rel="noopener">Statement of Response</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/08/Portsmouth-Water-dWRMP24-Statement-of-Response-Appendix-C.pdf" target="_blank" rel="noopener">Statement of Response Appendix C</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/08/Portsmouth-Water-dWRMP24-Statement-of-Response-Appendix-D.pdf" target="_blank" rel="noopener">Statement of Response Appendix D</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/04/PRT-WRMP24-Defra-Letter-Response_final.pdf">April 2024 additional information requested by Defra</a></li>\r\n</ul>\r\nOur statement of response is supported by our Revised Draft Water Resources Management Plan 2024 and appendices. These can be found by clicking on the links below:\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/Portsmouth-Water-WRMP24-rdWRMP24-August-2023.pdf" target="_blank" rel="noopener">Revised Draft Water Resources Management Plan main document</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/1B-rdWRMP24-Appendix-1B-DWSP-assessment.pdf" target="_blank" rel="noopener">Appendix 1B - DWSP assessment</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/1C-rdWRMP24-Appendix-1C-Southern-Water-Portsmouth-Water-Common-Understanding.pdf" target="_blank" rel="noopener">Appendix 1C Southern Water &amp; Portsmouth Water Common Understanding</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/Appendix-1D-Portsmouth-Water-rdWRMP24-SEA.pdf" target="_blank" rel="noopener">Appendix 1D Strategic Environmental Assessment </a> (and <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/Portsmouth-Water-rdWRMP24-SEA-NT-Summary.pdf" target="_blank" rel="noopener">summary</a>)</li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/1E-rdWRMP24-Appendix-1E-Problem-Characterisation.pdf" target="_blank" rel="noopener">Appendix 1E Problem Characterisation</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/1H-rdWRMP24-Appendix-1H-2022-Drought.pdf" target="_blank" rel="noopener">Appendix 1H- 2022 Drought</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/3A-rdWRMP24-Appendix-3A-Pre-consultation-letter.pdf" target="_blank" rel="noopener">Appendix 3A Pre-consultation letter</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/3B-rdWRMP24-Appendix-3B-Pre-consultation-meeting-dates-and-agendas.pdf" target="_blank" rel="noopener">Appendix 3B Pre-consultation meeting dates and agendas</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/3C-rdWRMP24-Appendix-3C-Customer-Priorities.pdf" target="_blank" rel="noopener">Appendix 3C- Customer Priorities</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4A-rdWRMP24-Appendix-4A-Baseline-Demand-Forecast-.pdf" target="_blank" rel="noopener">Appendix 4A Baseline Demand Forecast</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4B-rdWRMP24-Appendix-4B-Portsmouth-Water-Non-Household-Demand-Forecast.pdf" target="_blank" rel="noopener">Appendix 4B- Portsmouth Water Non-Household Demand Forecast</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4Ca-rdWRMP24-Appendix-4Ca-Propulation-and-Properties-method.pdf" target="_blank" rel="noopener">Appendix 4Ca Propulation and Properties method</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4Cb-rdWRMP24-Appendix-4Cb-Population-and-Properties-Update.pdf" target="_blank" rel="noopener">Appendix 4Cb Population and Properties Update</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4D-rdWRMP24-Appendix-4D-Portsmouth-Water-Non-Household-Demand-Forecast-Update-.pdf" target="_blank" rel="noopener">Appendix 4D Portsmouth Water Non-Household Demand Forecast Update</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5Aa-rdWRMP24-Appendix-5Aa-WRSE-outage-method-statement.pdf" target="_blank" rel="noopener">Appendix 5Aa - WRSE outage method statement</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5Ab-rdWRMP24-Appendix-5A-Outage.pdf" target="_blank" rel="noopener">Appendix 5A Outage</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5C-rdWRMP24-Appendix-5C-WRSE-Deployable-Output-Method.pdf" target="_blank" rel="noopener">Appendix 5C- WRSE Deployable Output Method</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5B-rdWRMP24-Appendix-5B-Investigating-and-Achieving-Sustainable-Abstraction-.pdf" target="_blank" rel="noopener">Appendix 5B- Investigating and Achieving Sustainable Abstraction</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5D-rdWRMP24-Appendix-5D-WRSE-method-Stochastic-Climate-Datasets.pdf" target="_blank" rel="noopener">Appendix 5D WRSE method Stochastic Climate Datasets</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5E-rdWRMP24-5E-Regional-Simulation-Model-Scoping-Report.pdf" target="_blank" rel="noopener">Appendix 5E Regional Simulation Model Scoping Report</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/6Aa-rdWRMP24-Appendix-6Aa-Allowing-for-uncertainty.pdf" target="_blank" rel="noopener">Appendix 6Aa Allowing for uncertainty</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/6Ab-rdWRMP-Appendix-6Ab-Headroom-Calculations.pdf" target="_blank" rel="noopener">Appendix 6Ab - Headroom Calculations</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7A-rdWRMP24-Appendix-7A-Options.pdf" target="_blank" rel="noopener">Appendix 7A - Options</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7C-rdWRMP24-Appendix-7C-WRSE-Defra-Demand-Saving-Profile-Technical-Note-Gov-led-intervention.pdf" target="_blank" rel="noopener">Appendix 7C WRSE Defra Demand Saving Profile Technical Note (Gov led intervention)</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7E-rdWRMP24-Appendix-7E-Carbon-.pdf" target="_blank" rel="noopener">Appendix 7E- Carbon</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7F-rdWRMP24-7F-Hampshire-Water-Transfer-and-Water-Recycling-Project-Consultation-Response-Appendix-.pdf" target="_blank" rel="noopener">Appendix 7F Hampshire Water Transfer and Water Recycling Project Consultation Response Appendix</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7G-rdWRMP24-Appendix-7G-WRSE-Options-Appraisal-Summary-Report.pdf" target="_blank" rel="noopener">Appendix 7G- WRSE Options Appraisal Summary Report</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/8A-rdWRMP24-Appendix-8A-Investment-Programme-Development-and-Assessment.pdf" target="_blank" rel="noopener">Appendix 8A Investment Programme Development and Assessment</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/8B-rdWRMP24-Appendix-8B-Method-Statement-Best-Value-Plan.pdf" target="_blank" rel="noopener">Appendix 8B- Method Statement Best Value Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/9A-rdWRMP24-Appendix-9A-Sensitivity-Testing.pdf" target="_blank" rel="noopener">Appendix 9A Sensitivity Testing</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/10A-rdWRMP24-Appendix-10A-Monitoring-Plan.pdf" target="_blank" rel="noopener">Appendix 10A- Monitoring Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/10B-rdWRMP24-Appendix-10B-Water-Efficiency-Strategy.pdf" target="_blank" rel="noopener">Appendix 10B- Water Efficiency Strategy</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/10C-rdWRMP24-Appendix-10C-Leakage-Strategy.pdf" target="_blank" rel="noopener">Appendix 10C Leakage Strategy</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/11A-rdWRMP24-11A-Technical-Assurance-Report.pdf" target="_blank" rel="noopener">Appendix 11A- Technical Assurance Report</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/11B-rdWRMP24-Appendix-11B-Steering-Group-Terms-of-Reference-.pdf" target="_blank" rel="noopener">Appendix 11B Steering Group Terms of Reference</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/10/Portsmouth-Water-WRMP24Tables_v7.xlsx">Water Resources Planning Tables 2024</a></li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Water Resources Management Plan 2024"]\r\n\r\nWe published our draft Water Resources Management Plan in November 2022 for a consultation, which closed on February 20, 2023. The draft plan set out how we intend to secure reliable, healthy drinking water supplies for the next 50 years.\r\n\r\nYou can read our summary and technical documents below. We’re grateful for all the feedback we received. We’re reviewing this and we’ll publish a summary and any changes to our plan later this year.\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/12/Interactive-Document_FINAL.pdf" target="_blank" rel="noopener">Water Resources Management Plan Summary document (online viewing)</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PW-WRMP-Summary-Document_FINAL-3.pdf" target="_blank" rel="noopener">Water Resources Management Plan Summary document (printable)</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PW-WRMP24-Full_submission-version_FINAL.pdf" target="_blank" rel="noopener">Water Resources Management Plan main document</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-1B-DWSP-assessment_to-publish.pdf" target="_blank" rel="noopener">Appendix 1B Drinking Water Safety Plan Assessment</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-Water-dWRMP-SEA-Report-v3.1.pdf" target="_blank" rel="noopener">Appendix 1D Strategic Environmental Assessment</a> (and <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-WRMP24-SEA-NTS-v1.1.pdf" target="_blank" rel="noopener">summary</a>)</li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-1E-Problem-Characterisation_to-publish.pdf" target="_blank" rel="noopener">Appendix 1E Problem Characterisation</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3A-Pre-consultation_to-publish.pdf" target="_blank" rel="noopener">Appendix 3A Pre-consultation</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3B-Pre-consultation-meetings_to-publish.pdf" target="_blank" rel="noopener">Appendix 3B Pre-consultation Meetings</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3C-customer-insight_to-publish.pdf" target="_blank" rel="noopener">Appendix 3C Customer Insight</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-4A-Baseline-Demand_to-publish.pdf" target="_blank" rel="noopener">Appendix 4A Baseline Demand</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-5A-Outage_to-publish.pdf" target="_blank" rel="noopener">Appendix 5A Outage</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-6A-Headroom_to-publish.pdf" target="_blank" rel="noopener">Appendix 6A Headroom</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-7A-Options_to-publish.pdf" target="_blank" rel="noopener">Appendix 7A Options</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-7C_Gov-Led-savings_to-publish.pdf" target="_blank" rel="noopener">Appendix 7C Government-led Savings</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-9A_Sensitivity-tests_to-publish.pdf" target="_blank" rel="noopener">Appendix 9A Sensitivity Tests</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-11A-Assurance_to-publish-1.pdf" target="_blank" rel="noopener">Appendix 11A Assurance</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-11B-Steering-Group-ToR_to-publish.pdf" target="_blank" rel="noopener">Appendix 11B Steering Group Terms of Reference</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-Water-WRMP24Tables_v5.xlsx" target="_blank" rel="noopener">WRMP Tables</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-dWRMP24-Compliance-Statement.pdf" target="_blank" rel="noopener">Compliance Statement</a></li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Drought Plan 2022"]\r\n\r\n<strong>On 1 April 2022 Defra confirmed we can now publish our Final Drought Plan 2022.</strong>\r\n\r\nLegislation requires water companies to prepare and maintain a Drought Plan. Our Drought Plan is an operational plan that sets out the measures that we will take so that we are able to continue to maintain supplies of wholesome water to our customers with as little recourse as possible to Drought Orders and/or Drought Permits. The purpose of a Drought Plan is to set out the timely actions that a water company will take to ensure continuity of supply whilst at the same time continuing to protect the environment.\r\n\r\nTo view a copy of the Final Drought Plan 2022 please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/Final-Drought-Plan-2022.pdf">click here</a>.\r\n\r\nTo view a copy of the appendices please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Final-DP-appendices.zip">click here</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Drought Plan 2021"]\r\n<p style="background: white; vertical-align: baseline; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">We updated our Drought Plan and published a draft for consultation from June to August 2021. We’ve now reviewed the responses and published a Statement of Response which sets out the feedback and shows how we’ve updated our plans as a result.</span></p>\r\n<p style="background: white; vertical-align: baseline; box-sizing: inherit; -webkit-font-smoothing: antialiased; font-variant-caps: normal; font-stretch: inherit; line-height: inherit; caret-color: #424242; orphans: auto; text-align: start; widows: auto; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; word-spacing: 0px; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">The Statement of Response and consultation documents are available below:</span></p>\r\n\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/1.-Statement-of-Response-2021.pdf" target="_blank" rel="noopener noreferrer">Statement of Response</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/2.-Statement-of-Response-Appendices-2021.pdf" target="_blank" rel="noopener noreferrer">Statement of Response appendices</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/3.-Revised-Draft-Drought-Plan-2021.pdf" target="_blank" rel="noopener noreferrer">Revised Draft Drought Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/4.-Revised-Appendix-C-Testing-our-triggers.pdf" target="_blank" rel="noopener noreferrer">Revised Appendix C: Testing our triggers</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/5.-Revised-Appendix-E-TUB-and-NEUB-Additional-Information.pdf" target="_blank" rel="noopener noreferrer">Revised Appendix E: Temporary Use Ban and Non-Essential Use Bans – additional information</a></li>\r\n</ul>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/PW-Drought-Plan-Final.pdf" target="_blank" rel="noopener noreferrer">To view a copy of the Draft Drought plan 2021 please click here</a>.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/PW-Drought-Plan-2021.zip" target="_blank" rel="noopener noreferrer">To view a copy of the appendices please click here (.zip file)</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Revised Water Resources Management Plan 2019 (December 2022)"]\r\n\r\nOur Final WRMP19 shows how we will secure resilient water supplies to our customers for the next 25 years by considering how much water we have available today, how much we need to supply in the future and then what investment options are required to make up any difference.\r\n\r\nOur previous Annual Review of the WRMP19, highlighted that in 2019-20 we had over performed in certain areas (leakage), but underperformed in others (PCC and the delivery of proposed groundwater schemes in 2019). We have therefore revised our WRMP19 so that we fully understand what our performance has meant in terms of our supply-demand balance for a range of scenarios all the way up to a 1in 200 year drought event. This is necessary in order to investigate whether there would be a security of supply risk to our customers during any of these drought events, and to the water we transfer to Southern during more extreme droughts.\r\n\r\nThe updated supply-demand balances demonstrate that we are no longer meeting our target headroom in a 1 in 200 year drought event, for the reasons highlighted in our previous Annual Review. This means there is an increased risk of us needing to implement severe demand restrictions in an extreme drought.\r\n\r\nWe have been working with the Environment Agency in the development of this Revised WRMP19, and will continue to do so as we progress through AMP7. This will include reviewing the most up-to-date data and knowledge that emerges during the development of the Water Resources in the South East (WRSE) regional plan and our WRMP24.\r\n\r\nIf you would like to know more about our Revised WRMP19, please contact us via <a href="mailto:Water.Resources@portsmouthwater.co.uk">Water.Resources@portsmouthwater.co.uk</a>\r\n<h2>Documents</h2>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Portsmouth-Water_rWRMP19_Dec_2022.pdf">Portsmouth Water Revised WRMP19 report</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Revised-WRMP-Tables-–-1-in-200-year.zip">Revised WRMP Tables - 1 in 200 year</a>\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Water Resources Management Plan 2019"]\r\n<div style="background-color: #bad6e8; padding: 8px 0;">\r\n<h2 style="text-align: center;">Your Water and Its Future</h2>\r\n</div>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Thank you for helping us plan to ensure we can secure your drinking water for the next 25 years</h3>\r\nEvery five years we update our water resources management plan which looks at how we’ll keep your taps running while striking that delicate balance between protecting the environment and keeping bills affordable.\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Final-Water-Resources-Management-Plan-2019.pdf">Download the Final Water Resources Management Plan</a></p>\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/05/WRMP_2020_FINAL.pdf">Download the Summary of the Final Water Resources Management Plan</a></p>\r\n\r\n</div>\r\n<strong>On 4 November 2019 Defra confirmed we can now publish our Water Resources Management Plan, which says how we will secure your drinking water for the next 25 years.</strong>\r\n\r\nAll water companies prepare Water Resources Management Plans (WRMPs) which show how they will secure resilient water supplies for their customers for the next 25 years. We consider how much water we have available today, how much we need to supply in the future and then develop options to make up any difference.\r\n\r\nThese plans are updated every five years to make sure they always reflect the latest information, innovation and customer views.\r\n\r\nIn preparing our plan we held conversations with customers and stakeholders over the last two years about your water supplies and what’s important to you and these have been taken into account in this plan.\r\n\r\nWe also have a Customer Challenge Group which has reviewed our work to engage with you and making sure your views are incorporated into all our future plans.\r\n\r\nHere’s a quick summary of this plan:\r\n<ul>\r\n 	<li>This plan caters for growth and is part of a solution to supply other areas of the South East where there’s less water</li>\r\n 	<li>We will do this by building a new reservoir at Havant Thicket – to store water, create a nature reserve and provide community facilities</li>\r\n 	<li>We’re planning for more extreme droughts than we’ve known before – so we’re ready for climate change</li>\r\n 	<li>We want to save water by reducing leaks by 20% over the next five years</li>\r\n 	<li>We want to involve you in saving water with water meters, water-saving products and community campaigns</li>\r\n 	<li>We have an ambitious target of reducing our domestic use to 100 litres per day by 2040.</li>\r\n</ul>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Please take time to read our plan on how we’ll secure resilient water supplies in West Sussex and Hampshire.</h3>\r\n</div>\r\nIn March 2018 we consulted on our Draft Water Resources Management Plan.\r\n\r\nAll your responses were shared with the Department for Environment, Food and Rural Affairs (Defra) and were considered by us when we develop this final Water Resources Management Plan.\r\n\r\nWe also produced our statement of response in which we have taken into account all the comments we have received from customers and stakeholders.\r\n\r\nAll of the detail of our <a href="/news/publications/water-resources-planning/your-water-and-its-future/">Draft Water Resources Management</a> can be found here.\r\n\r\nWe now publish our Final Water Resources Management Plan for the period 2020 – 2045.\r\n<div style="background-color: #f7f7f7; padding: 12px;">\r\n<h3>WRMP Documents</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Final-Water-Resources-Management-Plan-2019.pdf">Final WRMP</a>\r\n\r\nAppendices\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/FinalWRMP2019-Tables.zip">WRMP Tables</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Portsmouth-Water-WRMP-SEA-PAS_FINAL.pdf">Strategic Environmental Assessment</a>\r\n<h3>Market Information</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Market-Information-PRT-Avg-Oct-2019.xlsx">Average demand (December 2019) </a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Market-Information-PRT-Peak-Oct-2019.xlsx">Peak demand (December 2019)</a>\r\n\r\n<a href="/wp-content/uploads/2018/04/Company_Area_Boundary.zip">Shape files of Company boundaries</a>\r\n<h3>Bid Assessment Criteria</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Portsmouth-Water-Bid-Assessment-Criteria-December-2019.docx">Portsmouth Water Bid Assessment Criteria (December 2019)</a>\r\n\r\n</div>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Water Resources Management Plan 2018"]\r\n\r\n[button title="CLICK HERE" link="/news/publications/water-resources-planning/your-water-and-its-future/" target="" align="" icon="" icon_position="" color="theme" font_color="" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Annual Review of Water Resources"]\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/07/Portsmouth-Water-WRMP-Annual-Review_June-2023.pdf">To view a copy of the Annual Review for 2023, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Portsmouth-Water-WRMP-Annual-Review-June-2022_updated-Dec-2022.pdf">To view a copy of the Annual Review for 2022 (updated Dec 2022), please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Portsmouth-Water-WRMP-Annual-Review-June-2022.pdf">To view a copy of the Annual Review for 2022, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Portsmouth-Water-WRMP-Annual-Review-June-2021.pdf">To view a copy of the Annual Review for 2021, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/Portsmouth-Water-WRMP-Annual-Review-June-2020.pdf">To view a copy of the Annual Review for 2020, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/WRMP-Annual-Review-June-2019.pdf">To view a copy of the Annual Review for 2019, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/07/WRMP-Annual-Review-June-2018.pdf">To view a copy of the Annual Review for 2018, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/WRMP-Annual-Review-June-2017.pdf">To view a copy of the Annual Review for 2017, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/WRMP-Annual-Review-June-2016.pdf">To view a copy of the Annual Review for 2016, please click here</a>\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Water Resources Planning', '', 'inherit', 'closed', 'closed', '', '2995-revision-v1', '', '', '2024-04-16 09:46:44', '2024-04-16 08:46:44', '', 2995, 'https://www.portsmouthwater.co.uk/?p=14618', 0, 'revision', '', 0); 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INSERT INTO `wlcj_posts` VALUES (14627, 1, '2026-01-19 14:30:41', '2026-01-19 14:30:41', '<h2>©Portsmouth Water Ltd</h2>\nThis website is governed by the law and jurisdiction of England and Wales. All rights, including, without limitation copyright, in the form and content of this website are owned by Portsmouth Water Ltd.\n<div style="border: 2px solid #ff6d2e; padding: 10px 20px; margin-bottom: 20px;">\n<h3>Smart Water Meter Privacy Notice</h3>\nIf you are having a Smart Water Meter installed at your home or business property, or you already have one, our Smart Water Meter Privacy Notice tells you how we will collect and use your personal data.\n\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/12/Smart-Water-Meter-Privacy-Notice-Dec-2025.pdf">Download our Smart Water Meter Privacy Notice here</a>\n<strong>Please scroll down for Portsmouth Water’s main Privacy Notice.</strong>\n\n</div>\n<h3>Privacy Notice</h3>\nThe purpose of this Privacy Notice is to make it easier for you to understand how we use and protect your personal data. Personal data is any data that can identify you either on its own or used with other data.\n\nThis Privacy Notice will help you understand your privacy rights, how and why we need to process your personal data, and how you can get in touch with us if you need to.\n\nProcessing personal data involves any activity to do with that data, for example collection, storage, editing and deletion.\n\nWe’ve presented this information in different sections so you can access the information you need more easily. You’ll find our general privacy information under the headings below; with a separate PDF of the whole document should you wish to download this.\n\nWe take your personal data privacy very seriously and we\'re committed to protecting your personal data by complying with the relevant privacy legislation. We encourage you to read each section thoroughly.\n\nIf we make any significant changes impacting your privacy, we\'ll make this clear. Please remember to check from time to time.\n\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/09/Portsmouth-Water-Privacy-Notice-02.09.25.pdf">Download our Privacy Notice here</a>\n\n&nbsp;\n\n[accordion title="" open1st="0" openAll="0" style=""]\n\n[accordion_item title="About Portsmouth Water"]\n\nThis Privacy Notice is designed to explain how we collect and use our customer’s and other individual’s personal data. We are committed to protecting this data, to uphold their data rights, and to meet expectations for handling personal data.\n\nWe are a registered data controller, registration number: Z6707640. This means it is our responsibility to maintain and protect all personal data that we collect and ensure that anyone we share personal data with will also adequately protect that data.\n\nThis Notice relates to Portsmouth Water Limited (Company Number 2536455) as the principal subsidiary in the South Downs Group, but will also apply to other subsidiaries.\n\n[/accordion_item]\n\n[accordion_item title="What personal data do we collect?"]\n\nWe will always endeavour to make it clear why we are collecting your personal data.\n<h3>Information we collect from you and what we do with it</h3>\nWe collect and process your personal data in a number of ways from the information you give to us. You may provide information to us about you by filling in a form on our website or by contacting us by telephone, email or otherwise. This includes information you provide when registering for our online customer portal, when you search for or request a service from us, enter a competition or survey or when you report a leak, problem or provide feedback regarding our website or the services we provide.\n\nThe information you provide us with will vary, but will include:\n<ul>\n 	<li><strong>Personal details:</strong> title, name, date of birth, disability;</li>\n 	<li><strong>Bank account and card details:</strong> account number and sort code, accounts holders name, direct debit details;</li>\n 	<li><strong>Contact details:</strong> postal address, email address, mobile and/or landline numbers;</li>\n 	<li><strong>Financial details:</strong> household income, benefits;  <strong>Household information:</strong> age and number of children;     <strong>Documentation:</strong> bank statements, passports etc.</li>\n</ul>\nWe will keep scanned copies of any documents for validation and audit purposes, this evidence will be deleted in line with our retention policy.\n\nIf an individual is registered on our Priority Services Register, we will collect information to allow us to provide additional assistance and support to that individual when required. For more information, please see the ‘Priority Services Register – Helping Our Vulnerable Customers’ section of this Notice.\n\nWe also collect information about you from third parties, examples being:\n<ul>\n 	<li>If you are a tenant, your Landlord or letting agent may provide us with personal data in order to set up or close down your water account at their property.</li>\n 	<li>A new resident at a former supply address, estate/letting agent or solicitor acting on behalf of you or a new resident of a former supply address (e.g. where you are moving home and the third party is providing a forwarding address - with or without your consent).</li>\n 	<li>Your sewerage company to ensure accurate billing.</li>\n 	<li>Debt Management and Tracing Agencies will provide us with contact information (emails and telephone numbers) to allow us to contact and locate individuals for debt collection purposes.</li>\n 	<li>We may receive information from Local Authorities and Local Councils for the purpose of making sure you are on the most appropriate water tariff, and we will contact you in relation to the same.</li>\n</ul>\nWe record all phone calls, incoming and out-going, made by departments that deal directly with customers, including Customer Services, Networks, Water Quality and Wholesale Services. Call recordings are held for 2 years before being securely deleted. While providing services we will collect data about you and when reading your water meter we will collect water usage information including, where applicable, information from Smart Water Meters.\n\nWhenever you visit our website or online portal we use cookies - these cookies do not collect personal information. For more information, please see the ‘Visiting Our Website, Using Our Online Customer Portal and Our Cookie Policy’ section of this Notice. We also collect data from publicly available sources (such as the electoral roll and Land Registry) where the information is made public as a matter of law.\n\n[/accordion_item]\n\n[accordion_item title="What to expect when you contact us"]\n<h3>Contacting us via social media</h3>\nIt is never a good idea to post your personal contact information on a public social media site. If you contact us using social media to report an issue and we need more information, we will ask you to private message us with suitable communication information which we will use to contact you in order to resolve your concern or gather additional information for our investigation.\n<h3>Contacting us by telephone</h3>\nWhen you contact us by telephone, your telephone number will be added to your account so that contact with you in relation to your water account can be made more convenient.\n\nWe will use a telephone number listed on your account to call or text you to provide you with essential service messages.\n\nWhen contacting us outside of our normal working hours, (between 5pm-8am Monday to Friday and over the weekend), your call will be dealt with by our ‘out-of-hours’ partner who are working with us to ensure our customers can contact us 24 hours a day, 7 days a week. Our partner will collect information from you to allow us to deal with your call efficiently.\n<h3>AI Customer Service Agent</h3>\nWhile waiting to speak with us by phone, you may be offered the option to use our AI Agent, Kevin. Information will be provided about the types of queries Kevin can assist with, and you can choose to be transferred. If you choose to use this service, your conversation will be recorded and processed to update your account (as appropriate), provide support, and improve our services. You may continue to hold for a live agent if you prefer and can ask to be transferred to a live agent at any time.\n<h3>Emailing us</h3>\nIf you email us, we will respond to you using the email address you gave us. Your email address will be added to your account and will be used by us to provide you with essential service messages. Please try to avoid sending personal data by email as this is not considered to be a secure communication method.\n\nAny email sent to Portsmouth Water, including any attachments, will be monitored and assessed by our security partners for reasons of security and to check compliance. Emails are also backed up by our data processor Mimecast.\n\nPlease be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.\n<h3>Contacting us via WebChat</h3>\nWe use a third party provider, currently LiveChat, to supply and support our Webchat service, which we use to handle customer enquires in real time.\n\nIf you use the WebChat service we will collect your name, postal address, account number (optional) and email address (optional) as well as the contents of your WebChat session. The information provided will be added to your account.\n\nYou can request a transcript of your WebChat session once completed. This is sent to the email address you have the option to provide when logging in to the service.\n<h3>Visiting our Offices</h3>\nYou will be required to sign into our Visitor Management System when you arrive at our Head Office. We will collect your name, contact number, car registration (if applicable), the name of the company you work for (if applicable) and a photo of you will be taken. A printed ID will be produced for you to display on the provided lanyard and must be worn at all times when you are on Company premises. Your data will be held securely within this system for 1 month before being fully deleted.\n\nOur premises are monitored by CCTV so your image will be captured whenever you enter our site boundary. There are signs to show you when you are entering an area monitored by CCTV. CCTV images are held for 30 days and then deleted. In the case of suspected criminal activity CCTV images will be held for longer and will be shared with the relevant local authority (e.g. the Police), as appropriate.\n\n[/accordion_item]\n\n[accordion_item title="Priority Services Register (PSR) – Helping our vulnerable customers"]\n\nOur Priority Services Register is a free service for customers who may need additional assistance either in communicating with us or in the event of a water supply interruption/emergency. Priority Services customers include those with physical or mental impairments, medical conditions, the elderly or those with young families. These customers may not be able to easily leave their home to collect bottled water in a water emergency.\n\nThe PSR allows us to quickly and efficiently identify those customers who require support in water events, and also allows support to be identified when planning work that may impact the water supply, as well as how we communicate with our customers.\n\nThe data is processed following individuals themselves, or third parties acting on their behalf (e.g. a family member, a charity, a support worker, a carer etc) signing up to the PSR by completing a hard-copy or online form or by calling our Customer Services Team. The individual provides the required information which, as well as that already described, will also include contact details (name, address, email, telephone number). On receiving this information, the relevant \'Needs Code(s)\' and/or updates will be made on to the relevant customer account. \'Needs Codes\' are entries that can be searched to identify the support that is needed through reports that we can run when we are required to do so.\n\nWe share PSR data with the energy sector, and other trusted third parties, to ensure that the assistance and support required by individuals can also be provided quickly and efficiently by these third parties. The support provided by these third parties may differ from that of Portsmouth Water\'s support.\n\nIndividuals can request to be removed from the PSR at any time, but we will first review the request and may then discuss this with the individual to make sure it is in their best interest.\n\n[/accordion_item]\n\n[accordion_item title="Smart Water Meters "]\n\nFrom 2025 we will commence the roll out of Smart Water Meters. We’ll install Smart Water Meters for all the homes and businesses we supply by 2035, with 130,000 new meters installed by 2030. We will write to you to let you know when your property is having a Smart Water Meter fitted, however, if you’re unsure whether you have been upgraded to a Smart Water Meter, please phone our Customer Services team on 023 9224 9666.\n\nPlease read our separate <a href="https://www.portsmouthwater.co.uk/about-us/legal-notice/">Smart Meter Privacy Notice</a> to find out how we process and use meter data to engage with customers.\n\n[/accordion_item]\n\n[accordion_item title="Havant Thicket Public Consultation and Project "]\n\nIf you live close to the location of our new Havant Thicket Reservoir, you\'ll receive communications from us to keep you up to date with the project and/or to inform you of planned works that may require some form of action from yourself (e.g. to move your car to allow surveys to be completed). We may need to seek assistance from mail printing companies to issue these communications to you and if this is required we will share your name and address. The data will only be shared when necessary and will be deleted within 4 weeks of a communication campaign ending.\n\nWe have a separate website for the Havant Thicket Reservoir project at <a href="https://havant-thicket-reservoir.uk.engagementhq.com/" target="_blank" rel="noopener">https://havant-thicket-reservoir.uk.engagementhq.com/</a>. The Privacy Notice on that website details how your data will be used if you decide to register. If you register, and ask a question or provide comments and ask for contact to follow up on this, your contact details will be shared with the relevant consultant to allow a response to be provided. Drones may be used on the Havant Thicket Reservoir site and clear signage will be in place to ensure visitors are aware.\n\n[/accordion_item]\n\n[accordion_item title="Customers who fall into arrears or fail to pay their bill"]\n\nIn respect to a customer’s responsibility for paying their bills, Portsmouth Water has a regulatory requirement to provide a safe, maintained supply of fresh water to your property. In section 5 of our Water Charges Scheme we explain that water charges are payable by the occupier of the premises, or the person who uses the supply, except where the owner of the premises is liable by enactment or by agreement with Portsmouth Water. Our Water Charges Scheme is further supported by the Water Industry Act 1991, which gives Water Companies the powers to charge and recover charges. This is referred to in Section 142 of the Water Industry Act 1991.\n\nThe information that we hold about customers will be used to recover arrears in line with our regulatory obligations and in doing so we use third party debt collection / management companies and credit reference agencies to assist us, this may include third parties undertaking Court Action on our behalf.\n\nWe use elements of automated decision making and profiling to identify appropriate debt recovery strategies.\n\n[/accordion_item]\n\n[accordion_item title="Our Non-Household customers"]\n\nNon-household customers are non-incorporated businesses whose retail services (e.g. customer services, billing) are provided by a separate water retail company, but whose premises are physically connected to our water network. We provide these customers with a wholesale service.\n\nInsofar as limited personal information is collected in relation to non-incorporated businesses, both Portsmouth Water and the relevant water retailer are each separate Controllers of the personal data of the non-household customers in our service areas. Data protection laws are applied to non-household/business customers only to the extent that we process personal data of individuals (e.g., personal data of sole traders or company representatives).\n<h3>Information we collect from you and what we do with it</h3>\nOur purpose is to use this data to provide a wholesale water service to our non-household customers and their retailers by carrying out activities such as:\n<ul>\n 	<li>Supplying non-household customers with water in line with our legal and regulatory obligations;</li>\n 	<li>Recording and fixing service problems e.g. water pressure issues and burst water pipes;</li>\n 	<li>Maintaining our pipes and other assets;</li>\n 	<li>Dealing with emergency events;</li>\n 	<li>Maintaining, monitoring and reporting drinking water quality;</li>\n 	<li>Supporting non-household customers in improving water efficiency;</li>\n 	<li>Metering – making appointments, meter fitting and repairing;</li>\n 	<li>Collecting, analysing and sharing meter data from Smart Water Meters and data loggers to monitor consumption and leakage and enable accurate billing;</li>\n 	<li>Making payments – for example Guaranteed Service Standards (GSS);</li>\n 	<li>Working with farmers in our area on catchment studies to reduce pollution;</li>\n 	<li>Non-household customer communications around street works and incidents;</li>\n 	<li>Dealing with claims after service incidents;</li>\n 	<li>Managing enquiries and complaints;</li>\n 	<li>Assessing allowances and abatements;</li>\n 	<li>Carrying out vacant property checks and site visits to check meter and supply details, and;</li>\n 	<li>Demonstrating compliance with our legal obligations to our regulators.</li>\n</ul>\nMore information on the wholesale services we provide to non-household customers can be found on our website at <a href="http://www.portsmouthwater.co.uk/business/">www.portsmouthwater.co.uk/business/</a>.\n\n<strong>What type of personal information do we process?</strong>\n\nThe information processed includes:\n<ul>\n 	<li>Non-household customer contact and supply address details.</li>\n 	<li>Asset and incident information linked to the service that may identify the non-household customer for example, but not limited to, meter serial number, business meter readings, including 15 minute meter readings where data loggers have been fitted and are enabled.</li>\n 	<li>Information required to process insurance claims, for example, but not limited to, damage to a property due to flooding from our asset.</li>\n 	<li>Information required to produce regulatory reports, for example, reporting the number of customer complaints.</li>\n</ul>\nOur legal basis for processing personal data for these activities is Article 6(1)(e) of the UK GDPR, which allows us to process personal data when this is necessary to perform our public tasks as a regulated business in line with the rules and requirements set out by our regulators, such as Ofwat.\n<h3>Sharing data with third parties</h3>\nTo provide our services in an efficient and effective way, your personal data may be provided to us by your retailer and we\'ll share this with our service providers, for example, sharing Developer details with Retailers when a supply point is created in the market to enable the Retailer to produce bills. We’ll share with the Market Operator Services Limited (MOSL) as required, for example, in registering and de-registering supply points (please see MOSL’s Summary of Agreements for more information <a href="https://mosl.co.uk/documents-publications/1427-summary-of-arrangements/file" target="_blank" rel="noopener">https://mosl.co.uk/documents-publications/1427-summary-of-arrangements/file</a><a href="https://mosl.co.uk/documents-publications/1427-summary-of-arrangements/file">)</a>.\n\n[/accordion_item]\n\n[accordion_item title="Developer Services"]\n\nThis section of our Privacy Notice explains how we use personal data in relation to the development of a site or property. This could be relevant for homeowners, developers, self-lay providers and/or newly appointed water companies (NAVs).\n\n<strong>Purpose (lawful basis for processing)</strong>\n\nOur purpose is to provide a service to our customers in this context, including land/property owners, developers, self-lay providers and NAVs, by carrying out activities such as:\n<ul>\n 	<li>Handling applications from customers for the provision of our services.</li>\n 	<li>Dealing with enquiries and complaints from customers who contact us for this purpose.</li>\n 	<li>Issuing invoices to and taking payments from our customers.</li>\n 	<li>Carrying out necessary work (e.g. new water mains and service connections, adoptions and requisitions, build over agreements, providing bulk water to NAVs).</li>\n 	<li>Customer relationship management (customer surveys, newsletters, open days).</li>\n</ul>\nMore information on the services we provide to our customers in this context can be found on our website <a href="https://developers.portsmouthwater.co.uk/">https://developers.portsmouthwater.co.uk/</a>.\n\nOur legal basis for processing your data for most of these activities is:\n<ul>\n 	<li>Article 6(1)(c) which allows us to process personal data when processing is necessary for compliance with a legal obligation to which we are subject (Water Industry Act 1991 and associated regulations).</li>\n 	<li>Article 6(1)(b) which allows us to process personal data when processing is necessary for a contract, we have with you or because you have asked us to take specific steps before entering into a contract.</li>\n 	<li>Article 6(1)(f) which allows us to process personal data when processing is necessary for our legitimate interests or the legitimate interests of a third party, unless, on balance, these are outweighed by the need to protect your individual rights.</li>\n</ul>\n<strong>What type of personal information do we process for this purpose?</strong>\n\nWe use the information you’ve provided us to help us deliver the service you requested.\n\nThis could include contacting you to discuss the application/work, visiting the site where work needs to be carried out, and invoicing when appropriate. We may also arrange video calls to see the pipework.\n\nCustomer feedback is important to us, so we may also use the information to ask for feedback on how we can improve our performance.\n\nWe’ll use your business contact details to keep in touch and maintain strong working relationships with you.\n\n<strong>Sharing data with third parties</strong>\n\nSome of our services are carried out by our partner organisations. Where this is the case, we may transfer your personal data to them to allow them to complete the work.\n\nWe’re also required to share details with our regulator Ofwat, and its authorised agents, to enable them to conduct customer feedback surveys about our developer services performance.\n\nFor new properties around our border where we provide water supply services, we must share new connection information including address and postcode with companies providing the wastewater services for these properties.\n\n<strong>Developer Portal</strong>\n\nYou may opt to register as a user of our Developer Portal, which will allow you to submit new service, self-lay or NAV applications electronically. You can also opt to make payment of the application fees via the portal. To register for the portal, we will require your Company name, correspondence address, email address, name, and telephone number.\n\n[/accordion_item]\n\n[accordion_item title="How long will we retain data for"]\n\nWe have a data retention policy and data will be retained as long as it serves a useful and legitimate purpose, taking into account all legal and regulatory obligations.\n\n[/accordion_item]\n\n[accordion_item title="Purpose for collecting your personal data"]\n\nWe will only collect data where we have a clear and legal basis to do so. The table below explains each legal basis we use, with a more detailed description of the purpose alongside it:\n<table>\n<tbody>\n<tr>\n<td><strong>Legal Basis</strong></td>\n<td><strong>Purpose</strong></td>\n</tr>\n<tr>\n<td><strong>Complying with Legal Obligations</strong>\n\nLegally we need to collect this information, for example, to comply with statutory and regulatory obligations.</td>\n<td>To meet our statutory obligations under:\n<ul>\n 	<li>Water Industry Act 1991;</li>\n 	<li>Water Resources Act 1991;</li>\n 	<li>Environment Act 1995;</li>\n 	<li>Water Industry Act 1999;</li>\n 	<li>Water Act 2014;</li>\n 	<li>Water Supply (Water Fittings) Regulations 1999;</li>\n 	<li>Water Supply (Water Quality) Regulations 2016;</li>\n 	<li>Instrument of Appointment as issued by the Secretary of State for the Environment.</li>\n 	<li>The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008</li>\n 	<li>Data Protection Act 2018.</li>\n</ul>\nTo contact customers about essential service issues, including, but not limited to:\n<ul>\n 	<li>payments (direct debit/payment arrangement failed);</li>\n 	<li>debt collection communications;</li>\n 	<li>tariff renewals/changes;</li>\n 	<li>metering (leak notifications, meter replacement);</li>\n 	<li>bill notifications (bill available to view and pay);</li>\n 	<li>urgent water quality notifications, and;</li>\n 	<li>supply issues (hosepipe bans, supply interruptions).</li>\n</ul>\n</td>\n</tr>\n</tbody>\n</table>\n<em>We have a legal obligation to confirm your identity, to keep records required by law or to evidence our compliance with laws, including tax laws, consumer protection laws and data protection laws. Where we are required to do so, we have to provide information to law enforcement agencies or other authorities.</em>\n<table>\n<tbody>\n<tr>\n<td><strong>Legal Basis</strong></td>\n<td><strong>Purpose</strong></td>\n</tr>\n<tr>\n<td><strong>Our Legitimate Interests</strong>\n\nAs a Water Company we have a legitimate reason for collecting this data and consent is not required. Most of the personal data that we collect from or about you is needed to enable us to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.</td>\n<td>To provide water supply services and products.\n\nTo administer a customer’s account, including:\n<ul>\n 	<li>billing;</li>\n 	<li>requests;</li>\n 	<li>enquiries; and</li>\n 	<li>complaints</li>\n</ul>\nTo make goodwill and compensation payments;\n\nTo communicate with you about core products and services we provide, including;\n<ul>\n 	<li>metering initiatives;</li>\n 	<li>water efficiency measures;</li>\n 	<li>catchment management initiatives;</li>\n 	<li>our online customer portal, and;</li>\n 	<li>our Priority Services Register.</li>\n</ul>\nTo tell you about the services offered by a third party plumbing and drainage insurance provider, due to our interest in:\n<ul>\n 	<li>Promoting water efficiency;</li>\n 	<li>Reducing leaks and waste of water;</li>\n 	<li>Educating customers on pipework responsibilities.</li>\n</ul>\nTo carry out and analyse customer surveys.\n\nTo carry our employee training and quality assurance.\n\nTo use aggregated data to understand customer trends in lifestyle and water consumption to assist in business planning.\n\nTo comply with any regulatory obligations we may have.\n\nTo ensure we operate to the expectations of a responsible water company.\n\nTo handle responses to public consultations, such as our Water Resources Management Plan, Drought Plan or the Havant Thicket Reservoir Consultations.\n\nTo maintain our land holdings and sites.\n\nTo keep our records accurate and up-to-date.\n\nTo ensure efficient collection of water charges.\n\nTo prevent and detect crime, including fraud.</td>\n</tr>\n<tr>\n<td><strong>Consent</strong>\n\nAlthough most of the personal data that we collect is needed because we have a legal obligation to process that data or a legitimate interest in the use of that data, in a small number of cases, we need your consent to collect and use your personal data. We will ask for your consent:</td>\n<td>To send you marketing of recreational services and products;\n\nIf you would like us to add or talk to someone else about your account.\n\nTo enable us to obtain and use data from a Smart Water Meter to provide you with additional customer services as agreed.</td>\n</tr>\n<tr>\n<td><strong>Performing our Public Task</strong>\n\nWhen processing your data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.</td>\n<td>To compile, maintain and manage our Priority Services Register (a list of customers with additional service needs).\n\nSubstantial Public Interest (SPI), as in UK law, is also used as our legal basis to process special category data for the purpose of providing a priority service to vulnerable customers based on their health data, e.g. dialysis.\n\nAs we are processing special category data under this legal basis, we have prepared an ‘Appropriate Policy Document’ as required under the Data Protection Act 2018. If you would like to view a copy of this policy, please contact the Data Protection Officer using the details under the ‘Contacting Us’ section of this Notice.\n\nProcessing our Non-Household customers personal data, as detailed in ‘Our Non-Household Customers’ section of this Notice.</td>\n</tr>\n</tbody>\n</table>\n[/accordion_item]\n\n[accordion_item title="Who we share personal data with"]\n\nWe share personal data with multiple parties for legal, regulatory, and operational purposes. Other than where the exchange of data is required by law, we have contracts in place with third parties with whom we share data. These contracts detail how personal data should be handled and protected while being processed by any third party. We conduct due diligence checks on third party processors to ensure they comply with their obligations to us.\n\nWe have legal requirements for sharing data with your Sewerage Provider – this will usually be Southern Water Services Limited however, other companies may be operating in our area of supply and provide your waste water services.\n\nWe may use carefully selected third parties to help process your data and provide you with excellent customer service. We use software providers for different systems like our billing system and job management system to support us with the large amount of data that\n\nwe need to manage. We use third parties to assist us with printing bills and customer communications and to provide you with online customer accounts. We use companies to help us process payments including card payments, payment cards and to process cheques.\n\nWe share data with external agencies, such as local authorities, Police, Fire and/or Ambulance services, e.g. in the event of an emergency (this may include special category data, such as medical conditions if you have signed up to our Priority Services Register).\n\nWe share data with Government bodies for the detection and prevention of fraud.\n\nWe use third party organisations to help us provide our services to you and we share data with these parties. We have contracts in place and this means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any other organisation unless they are instructed by us to do so. They will hold it securely and retain it for the period we instruct.\n\nSome of the third parties with whom we share your data are based outside of the United Kingdom and, in some cases, outside the European Economic Area. In these cases, your data is protected by the special safeguarding measures set out by the data protection legislation i.e.\n<ul>\n 	<li>our contracts with these third parties incorporate the standard contractual clauses adopted by the European Commission and UK authorities for this purpose; or,</li>\n 	<li>the transfer is protected by the recipient’s binding corporate rule arrangements; or</li>\n 	<li>the recipient is in a country whose data protection laws are deemed by UK/EU authorities to provide adequate safeguard for transferred personal data without the need for additional safeguarding measures to be put in place.</li>\n</ul>\nWe work closely with a number of Contractors, our primary contractor being Cappagh, for mains replacement, pipe repairs and meter options, and these Contractors will have access to customer information relevant to their work. We also use trusted Contractors to make leak repairs at customer properties. If you contact us about a leak in your home and are eligible for a visit, your data will be shared with our Contractors in order for them to provide this function on our behalf.\n\nWe share data with selected third parties for marketing purposes in circumstances where we have a legitimate interest in promoting their services and where we feel you would benefit from their products or services. In particular, we share data with HomeServe, who will use the information we provide to them to send dual branded marketing information on our behalf in relation to their Plumbing and Drainage Plus Insurance. You can opt-out of receiving direct marketing at any time by email, phone or in writing. To opt out of this plumbing and drainage insurance marketing you can also complete an online form. Please see the Direct Marketing section of this Notice for more details.\n\nFrom time to time we require legal advice and may need to share your personal data with our legal advisers, our insurance company or other professional advisors in order to obtain advice or to make a claim.\n\nThe types of Organisations we share data with are as follows:-\n<table>\n<tbody>\n<tr>\n<td><strong>Category</strong></td>\n<td><strong>Process</strong></td>\n</tr>\n<tr>\n<td><strong>Debt Recovery and Debt Management Services</strong></td>\n<td>Collecting unpaid debt;\n\nTracking locations of individuals;\n\nMaintaining accurate data;\n\nRequesting additional contact data;\n\nManaging debt collection processes;\n\nChecking if debt risks apply;\n\nUndertaking Court action.</td>\n</tr>\n<tr>\n<td><strong>Contractors</strong></td>\n<td>Performing network maintenance, including street works, detecting and repairing leaks and responding to water supply incidents;\n\nProviding priority services to ‘vulnerable’ customers.</td>\n</tr>\n<tr>\n<td><strong>Property maintenance contractors</strong></td>\n<td>Performing property maintenance.</td>\n</tr>\n<tr>\n<td><strong>Network maintenance contractors</strong></td>\n<td>Performing network maintenance, including street works, and responding to water supply incidents. Installing new water meters and providing services to ‘vulnerable’ customers.</td>\n</tr>\n<tr>\n<td><strong>Other Water Companies (in particular Southern Water Services Limited)</strong></td>\n<td>Providing meter readings and water consumption information for billing purposes to calculate waste water use;\n\nOccupancy/Occupier details to maintain accurate data;\n\nInformation for discount tariffs such as Watersure and Social Tariff so that similar discounts can be considered;\n\nSharing priority service data to assist in identifying vulnerable customers.</td>\n</tr>\n<tr>\n<td><strong>Other Utility Companies</strong></td>\n<td>To assist with the provision of Priority Services if you are a member of our Priority Services Register.</td>\n</tr>\n<tr>\n<td><strong>Insurance Partner</strong></td>\n<td>Offering insurance products related to your water supply &amp; waste water services.</td>\n</tr>\n<tr>\n<td><strong>Financial (Banking and BACS)</strong></td>\n<td>Collection and payment of invoices and bills.</td>\n</tr>\n<tr>\n<td><strong>Housing Associations and Landlords</strong></td>\n<td>Water Regulation inspections.</td>\n</tr>\n<tr>\n<td><strong>Land Agents</strong></td>\n<td>Managing our land and property and obtaining land rights.</td>\n</tr>\n<tr>\n<td><strong>Social Media platforms</strong></td>\n<td>Responding to enquiries, concerns and complaints.</td>\n</tr>\n<tr>\n<td><strong>Customer survey and feedback services</strong></td>\n<td>Carrying out and analysing surveys and feedback results.</td>\n</tr>\n<tr>\n<td><strong>Insurance providers</strong></td>\n<td>Managing litigation and compensation claims.</td>\n</tr>\n<tr>\n<td><strong>External Legal and Professional Advisors</strong></td>\n<td>Obtaining legal advice, managing disputes and dealing with compensation claims.</td>\n</tr>\n<tr>\n<td><strong>Auditors</strong></td>\n<td>Providing assurance for business processes and decisions.</td>\n</tr>\n<tr>\n<td><strong>Consultants</strong></td>\n<td>Providing follow up feedback to individuals during Public Consultations (e.g. Havant Thicket Reservoir).</td>\n</tr>\n</tbody>\n</table>\n&nbsp;\n\nTo comply with our legal and regulatory obligations we provide personal data to the following Authorities:\n<ul>\n 	<li>Defra</li>\n 	<li>Ofwat</li>\n 	<li>Drinking Water Inspectorate</li>\n 	<li>Environment Agency</li>\n 	<li>Public Health England</li>\n 	<li>Environmental Health Authorities</li>\n 	<li>Institute of Customer Service</li>\n 	<li>Consumer Council for Water (CCW)</li>\n 	<li>The Water Redress Scheme (WATRS)</li>\n 	<li>Market Operator Services Limited (MOSL).</li>\n</ul>\n<strong>Ofwat surveys (customer service - “C-MeX, D-MeX and B-MeX”) </strong>\n\nAll household customers and developers who contact us may have their contact information passed to a third party processor acting on behalf of our water regulator Ofwat for the purposes of regulating customer service in the water industry in England and Wales. You may be contacted by this third party about the service you received from Portsmouth Water and asked to score our performance. Your response is very important as it allows Ofwat to regulate the performance of companies and the service they provide their customers. This is not a marketing call or a call used for market research purposes. As Ofwat are our water regulator we are  obliged to share certain details with them, however, if you would rather we did not do this then please let us know by emailing us at: <a href="mailto:dataprotection@portsmouthwater.co.uk"><u>dataprotection@portsmouthwater.co.uk</u></a>. For more information please visit the Ofwat website at <a href="http://www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/">www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/</a>.\n\n<strong>Our surveys </strong>\n\nWe use third parties, or our own employees, to help contact our various types of customers to undertake water consumption surveys to inform our water resource management plan or for customer satisfaction or customer engagement processes. These are not marketing calls and your response is very important to us. If you would prefer not to participate you can register yourself as ‘no contact for surveys’ with our Customer Services Team at any time or by emailing us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a>. Please note this will not stop general communications in relation to your account or water supply. The results of these surveys are not stored on your water account but are instead used by our Customer Engagement and Water Resources Team to look at improving engagement or planning resources in the area.\n\nWe may also contact you to undertake a survey after you have been in touch with us so that we can find out how satisfied you were with the service you received. We may contact you after this to see if we can improve our service to you.\n\n<strong>Direct marketing</strong>\n\nWe do not use direct marketing to sell our core services, however, we may want to contact you in relation to additional services, such as water efficiency services. We may also want to provide you with marketing information from carefully selected third parties which relate to the services we provide.\n\nNon-personalised bill inserts will be included with your water – to opt out of receiving these bill inserts, please complete the form at <a href="http://www.portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\n\nIf you contact our call centre, we may offer you the opportunity to talk to HomeServe about their Plumbing and Drainage Plus Insurance. To opt-out of HomeServe marketing, in addition to the options below, you can also complete our online form which can be found under the ‘Cover Through HomeServe’ section at <a href="https://portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\n\nIf you decide to purchase Plumbing and Drainage insurance with HomeServe they will process your data as a Data Controller. To view a copy of HomeServe’s Privacy Policy please visit: <a href="https://homeserve.com/uk/about/privacy-policy" target="_blank" rel="noopener">www.homeserve.com/uk/about/privacy-policy</a>.\n\nYou have the right to stop the use of your personal data for direct marketing activities and we must and will comply with your request.\n\nIf you would like to stop any other direct marketing communications from us:\n<ul>\n 	<li>Call us on 023 9249 9666 and tell us you no longer wish to receive direct marketing;</li>\n 	<li>Email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a>;</li>\n 	<li>Write to us at – Portsmouth Water, PO Box 8, West Street, Havant PO9 1LG.</li>\n</ul>\n<strong>Please note</strong>: You may continue to receive communications for a short period after changing your preferences whilst our systems are fully updated. If a third party marketing campaign is in the process of being issued at the time of your opt-out request, it may not be possible to remove your data from that campaign, therefore, you may receive this marketing communication.\n\n<strong>Where your personal data may be processed</strong>\n\nSometimes we will need to share your personal data with third-party data processors in countries outside the European Economic Area (EEA), such as the USA.\n\nWhen we do this, we put adequate safeguards in place to ensure your data receives the same protection as if it were being processed inside the EEA. If you wish for more information about how your data may be processed outside the EEA, please contact our Data Protection Officer.\n\n[/accordion_item]\n\n[accordion_item title="Automated Decision Making"]\n\n<strong>Automated Decision Making and Profiling</strong>\n\nAutomated decision making involves making decisions using your personal data by automated means without any human involvement.\n\nWe use automated decision making for decisions on how we recover debts. This is based on a profiled risk score provided by Credit Reference Agencies. We use the score to assess the likelihood of a customer being able to repay their debt. Risk scores are also used to determine which payment terms are most appropriate to any particular situation, as well as the appropriate way to support a customer if they fail to make payment or engage with us.\n\nWhenever we use automated decision making that is likely to have a significant effect on someone, we ensure that there is a process for review by a human being.\n\nProfiling is analysing information in a way that classifies individuals into different groups using algorithms or machine-learning. We may undertake profiling to analyse and predict behaviour in order to improve our services to our customers.\n\n[/accordion_item]\n\n[accordion_item title="Visiting our website, using our online customer portal &amp; our Cookie Policy"]\n<h3>If you are an e-billing customer</h3>\nIn the interest of reducing paper and protecting the environment, and for your convenience, you may be an e-billing customer and hold an online customer account with us. Your online customer portal will allow you to manage your account, view recent bills and will also allow you to update your communication and marketing preferences.\n<h3>Our New Portsmouth Water App</h3>\nWe are in the process of developing a new App which customers will be able to download to their personal device/s. The App will give you access to your Portsmouth Water account where you can view and manage your account information, set up and view payments and view recent bills. The App will also include helpful features ready for when Smart Water Meters are installed, such as viewing bespoke water efficiency insights and water savings trackers, as well as providing you easy access to your meter readings. Customers will be informed once the App is ready for launch.\n<h3>Cookies</h3>\nWe use a cookies tool on our website and online customer portal to gain consent for the optional cookies we use. Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool. Individuals visiting our website have the ability to turn off or ‘opt out’ of non-essential/optional cookies. You can read more about how we use cookies, and how to change your cookies preferences, in our Cookies Policy. Most web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at <a href="http://www.allaboutcookies.org">www.allaboutcookies.org</a>.\n\n[/accordion_item]\n\n[accordion_item title="Data Subject Rights"]\n\nYou have certain legal rights in relation to any personal data about you which we hold. These rights are summarised below:\n<ul>\n 	<li><strong>Right to be informed\n</strong> You can ask for details of how we process your personal data, as covered by this Privacy Notice.</li>\n</ul>\n<ul>\n 	<li><strong>Right to Access\n</strong>You can ask for a copy of the information we hold about you. If possible, you should specify the type of information you’d like to see to ensure that our response meets your expectations. We must be able to verify your identify and your request may not impact the rights and freedoms of other people, e.g. privacy and confidentiality rights of other customers or our employees. Other exemptions may apply and this will be dependent on the information and context.</li>\n 	<li><strong>Right to Rectification\n</strong>You can ask that your personal data be corrected or updated if you believe it is inaccurate or incomplete. This right only applies to your own personal data and when exercising this right, please be as specific as possible.</li>\n</ul>\n<ul>\n 	<li><strong>Right to Erasure\n</strong>You may, in certain circumstances, be entitled to ask to have your personal data erased (this is also known as the ‘right to be forgotten’). We may not be able to erase your personal data if, for example, we need it to comply with a legal obligation or exercise or defend legal claims.</li>\n</ul>\n<ul>\n 	<li><strong>Right to Restriction on Processing\n</strong>You can ask us to stop using your personal data, however, in some circumstances this right may not apply, for example, if we have a legal obligation to use the data.</li>\n</ul>\n<ul>\n 	<li><strong>Right to Data Portability\n</strong>We do not currently carry out any such processing. If we do in the future, you can make a request and this data can be exported from our systems.</li>\n</ul>\n<ul>\n 	<li><strong>Right to Object\n</strong>You can request that your personal data is not processed for specific purposes such as profiling. This right applies where our processing of your personal data is necessary for us to perform a task in the public interest or for our functions or for our legitimate purposes. You can also object to our processing of your personal data for direct marketing purposes. If you would like to opt out of receiving any marketing communications from us, please contact us using the details within this Notice.</li>\n</ul>\n<ul>\n 	<li><strong>Rights Related to Automated Decision-making, including Profiling\n</strong>You have the right to not be subject to a decision based solely on automated processing of your personal data (i.e. no human intervention), including profiling, where the decision affects your legal status or rights of where the decision has a similarly significant effect, e.g. affecting your financial circumstances or employment opportunities.</li>\n</ul>\nThe applicability of some of these rights depends on the legal basis of processing of the data concerned. Some of these rights only apply in specific circumstances and we may not need to fully comply with your request in all cases.\n\nYou may exercise any of these rights free of charge, by contacting us. We may need to check your identity and may need to ask for more information – it’ll help us if you\'re as specific in your request as possible.\n\nWe’ll comply with your request within one calendar month (from the time we receive your request, or any additional information we asked for) unless:\n<ul>\n 	<li>It\'s a complex request – in such cases, we’ll respond within the month to inform you of the appropriate response period that will apply to your request (which may be a period of up to three months); or</li>\n 	<li>in exceptional circumstances, we would not be able to carry out your request. In these cases, we\'ll inform you of the reason within one calendar month.</li>\n</ul>\n[/accordion_item]\n\n[accordion_item title="Contact, Queries &amp; Complaints"]\n\nIf you have any further questions about the way we manage your personal data, or if you are unhappy with how we have used your  personal data, you can always contact us by email at  <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a>  or write to us at:\n\n<strong>Data Protection Officer\n</strong><strong>Portsmouth Water\n</strong><strong>PO Box 8\n</strong><strong>West Street\n</strong><strong>Havant\n</strong><strong>PO9 1LG</strong>\n\nWe will acknowledge any data protection complaint within 30 days; keeping you informed of progress and explaining the outcome.\n\nIf you are not satisfied with our response, you have the right to escalate the matter by submitting a complaint to the Information Commission (IC). The IC is responsible for upholding information rights and enforcing data protection laws. You can contact them directly via their website at ico.org.uk, by phone at 0303 123 1113, or by writing to:\n\n<strong>Information Commission\n</strong><strong>Wycliffe House\n</strong><strong>Water Lane\n</strong><strong>Wilmslow\n</strong><strong>Cheshire\n</strong><strong>SK9 5AF</strong>\n\n[/accordion_item]\n\n[/accordion]\n<h3 id="terms-of-use">Website Terms of Use</h3>\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/04/Website-Terms-Conditions-April-2024.pdf">Download our website Terms of Use here</a>\n<h3>Disclaimer</h3>\nWhilst every effort has been made to ensure that the information in this website is accurate and up to date, the information contained herein is provided without any representation or warranty of any kind. In no event shall Portsmouth Water Ltd be liable for any damage or loss arising out of or in connection with the use of this website or other sites that may be linked to this site.', 'Privacy Notice', '', 'inherit', 'closed', 'closed', '', '2387-autosave-v1', '', '', '2026-01-19 14:30:41', '2026-01-19 14:30:41', '', 2387, 'https://www.portsmouthwater.co.uk/?p=14627', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14629, 1, '2024-04-24 09:47:56', '2024-04-24 08:47:56', '<h2>©Portsmouth Water Ltd</h2>\r\nThis website is governed by the law and jurisdiction of England and Wales. All rights, including, without limitation copyright, in the form and content of this website are owned by Portsmouth Water Ltd.\r\n<h3>Disclaimer</h3>\r\nWhilst every effort has been made to ensure that the information in this website is accurate and up to date, the information contained herein is provided without any representation or warranty of any kind. In no event shall Portsmouth Water Ltd be liable for any damage or loss arising out of or in connection with the use of this website or other sites that may be linked to this site.\r\n<h3>Privacy Notice</h3>\r\nThe purpose of this Privacy Notice is to make it easier for you to understand how we use and protect your personal data. Personal data is any data that can identify you either on its own or used with other data.\r\n\r\nThis Privacy Notice will help you understand your privacy rights, how and why we need to process your personal data, and how you can get in touch with us if you need to.\r\n\r\nProcessing personal data involves any activity to do with that data, for example collection, storage, editing and deletion.\r\n\r\nWe’ve presented this information in different sections so you can access the information you need more easily. You’ll find our general privacy information under the headings below; with a separate PDF of the whole document should you wish to download this.\r\n\r\nWe take your personal data privacy very seriously and we\'re committed to protecting your personal data by complying with the relevant privacy legislation. We encourage you to read each section thoroughly.\r\n\r\nIf we make any significant changes impacting your privacy, we\'ll make this clear. Please remember to check from time to time.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/04/Privacy-Notice-April-2024.pdf">Download our Privacy Notice here</a>\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="About Portsmouth Water"]\r\n\r\nThis Privacy Notice is designed to explain how we collect and use our customer’s and other individual’s personal data. We are committed to protecting this data, to uphold their data rights, and to meet expectations for handling personal data.\r\n\r\nWe are a registered data controller, registration number: Z6707640. This means it is our responsibility to maintain and protect all personal data that we collect and ensure that anyone we share personal data with will also adequately protect that data.\r\n\r\nThis Notice relates to Portsmouth Water Limited (Company Number 2536455) as the principal subsidiary in the South Downs Group, but will also apply to other subsidiaries.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What personal data do we collect?"]\r\n\r\nWe will always endeavour to make it clear why we are collecting your personal data.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nWe collect and process your personal data in a number of ways from the information you give to us. You may provide information to us about you by filling in a form on our website or by contacting us by telephone, email or otherwise. This includes information you provide when registering for our online customer portal, when you search for or request a service from us, enter a competition or survey or when you report a leak, problem or provide feedback regarding our website or the services we provide.\r\n\r\nThe information you provide us with will vary, but will include:\r\n<ul>\r\n 	<li><strong>Personal details:</strong> title, name, date of birth, disability;</li>\r\n 	<li><strong>Bank account and card details:</strong> account number and sort code, accounts holders name, direct debit details;</li>\r\n 	<li><strong>Contact details:</strong> postal address, email address, mobile and/or landline numbers;</li>\r\n 	<li><strong>Financial details:</strong> household income, benefits;</li>\r\n 	<li><strong>Household information:</strong> age and number of children;</li>\r\n 	<li><strong>Documentation:</strong> bank statements, passports etc.</li>\r\n</ul>\r\nWe will keep scanned copies of any documents for validation and audit purposes, this evidence will be deleted in line with our retention policy.\r\n\r\nIf an individual is registered on our Priority Services Register, we will collect information to allow us to provide additional assistance and support to that individual when required. For more information, please see the ‘Priority Services Register – Helping Our Vulnerable Customers’ section of this Notice.\r\n\r\nWe also collect information about you from other sources, examples being:\r\n<ul>\r\n 	<li>If you are a tenant, your Landlord or letting agent may provide us with personal data in order to set up or close down your water account at their property.</li>\r\n 	<li>A new resident at a former supply address, estate/letting agent or solicitor acting on behalf of you or a new resident of a former supply address (e.g. where you are moving home and the third party is providing a forwarding address - with or without your consent).</li>\r\n 	<li>Your sewerage company to ensure accurate billing.</li>\r\n 	<li>Debt Management and Tracing Agencies will provide us with contact information (emails and telephone numbers) to allow us to contact and locate individuals for debt collection purposes.</li>\r\n</ul>\r\nWe record all phone calls, incoming and out-going, made by departments that deal directly with customers, including Customer Services, Networks, Water Quality and Wholesale Services. Call recordings are held for 2 years before being securely deleted. While providing services we will collect data about you and when reading your water meter we will collect water usage information including, where applicable, information from SMART meters.\r\n\r\nWhenever you visit our website or online portal we use cookies - these cookies do not collect personal information. For more information, please see the ‘Visiting Our Website, Using Our Online Customer Portal and Our Cookie Policy’ section of this Notice. We also collect data from publicly available sources (such as the electoral roll and Land Registry) where the information is made public as a matter of law.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What to expect when you contact us"]\r\n\r\n<strong>Contacting us via social media</strong>\r\n\r\nIt is never a good idea to post your personal contact information on a public social media site. If you contact us using social media to report an issue and we need more information, we will ask you to private message us with suitable communication information which we will use to contact you in order to resolve your concern or gather additional information for our investigation.\r\n\r\n<strong>Contacting us by telephone</strong>\r\n\r\nWhen you contact us by telephone, your telephone number will be added to your account so that contact with you in relation to your water account can be made more convenient.\r\n\r\nWe will use a telephone number listed on your account to call or text you to provide you with essential service messages.\r\n\r\nWhen contacting us outside of our normal working hours, (between 5pm-8am Monday to Friday and over the weekend), your call will be dealt with by our ‘out-of-hours’ partner, CallCare, who are working with us to ensure our customers can contact us 24 hours a day, 7 days a week. CallCare will collect information from you to allow us to deal with your call efficiently.\r\n\r\n<strong>Emailing us </strong>\r\n\r\nIf you email us, we will respond to you using the email address you gave us. Your email address will be added to your account and will be used by us to provide you with essential service messages. Please try to avoid sending personal data by email as this is not considered to be a secure communication method.\r\n\r\nAny email sent to Portsmouth Water, including any attachments, will be monitored and assessed by our security partners for reasons of security and to check compliance. Emails are also backed up by our data processor Mimecast.\r\n\r\nPlease be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.\r\n\r\n<strong>Contacting us via WebChat </strong>\r\n\r\nWe use a third party provider, currently LiveChat, to supply and support our Webchat service, which we use to handle customer enquires in real time.\r\n\r\nIf you use the WebChat service we will collect your name, postal address, account number (optional) and email address (optional) as well as the contents of your WebChat session. The information provided will be added to your account.\r\n\r\nYou can request a transcript of your WebChat session once completed. This is sent to the email address you have the option to provide when logging in to the service.\r\n\r\n<strong>Visiting our Offices </strong>\r\n\r\nOur premises are monitored by CCTV so your image will be captured whenever you enter our site boundary. There are signs to show you when you are entering an area monitored by CCTV. CCTV images are held for 30 days and then deleted. In the case of suspected criminal activity CCTV images will be held for longer and will be shared with the relevant local authority (e.g. the Police), as appropriate.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Priority Services Register (PSR) – Helping our vulnerable customers"]\r\n\r\nOur Priority Services Register is a free service for customers who may need additional assistance either in communicating with us or in the event of a water supply interruption/emergency. Priority Services customers include those with physical or mental impairments, medical conditions, the elderly or those with young families. These customers may not be able to easily leave their home to collect bottled water in a water emergency.\r\n\r\nThe PSR allows us to quickly and efficiently identify those customers who require support in water events, and also allows support to be identified when planning work that may impact the water supply, as well as how we communicate with our customers.\r\n\r\nThe data is processed following individuals themselves, or third parties acting on their behalf (e.g. a family member, a charity, a support worker, a carer etc) signing up to the PSR by completing a hard-copy or online form or by calling our Customer Services Team. The individual provides the required information which, as well as that already described, will also include contact details (name, address, email, telephone number). On receiving this information, the relevant \'Needs Code(s)\' and/or updates will be made on to the relevant customer account. \'Needs Codes\' are entries that can be searched to identify the support that is needed through reports that we can run when we are required to do so.\r\n\r\nWe share PSR data with the energy sector, and other trusted third parties, to ensure that the assistance and support required by individuals can also be provided quickly and efficiently by these third parties. The support provided by these third parties may differ from that of Portsmouth Water\'s support.\r\n\r\nIndividuals can request to be removed from the PSR at any time, but we will first review the request and may then discuss this with the individual to make sure it is in their best interest.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Havant Thicket Public Consultation and Project "]\r\n\r\nIf you live close to the location of our proposed new Havant Thicket Reservoir, you\'ll receive communications from us to keep you up to date with the project and/or to inform you of planned works that may require some form of action from yourself (e.g. to move your car to allow surveys to be completed). We may need to seek assistance from mail printing companies to issue these communications to you and if this is required we will share your name and address. The data will only be shared when necessary and will be deleted within 4 weeks of a communication campaign ending.\r\n\r\nWe have a separate website for the Havant Thicket Reservoir project at <a href="https://havant-thicket-reservoir.uk.engagementhq.com/" target="_blank" rel="noopener"><u>https://havant-thicket-reservoir.uk.engagementhq.com/</u></a>. The Privacy Notice on that website details how your data will be used if you decide to register. If you register, and ask a question or provide comments and ask for contact to follow up on this, your contact details will be shared with the relevant consultant to allow a response to be provided. Drones may be used on the Havant Thicket Reservoir site and clear signage will be in place to ensure visitors are aware.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Customers who fall into arrears or fail to pay their bill"]\r\n\r\nIn respect to a customer’s responsibility for paying their bills, Portsmouth Water has a regulatory requirement to provide a safe, maintained supply of fresh water to your property. In section 5 of our Water Charges Scheme we explain that water charges are payable by the occupier of the premises, or the person who uses the supply, except where the owner of the premises is liable by enactment or by agreement with Portsmouth Water. Our Water Charges Scheme is further supported by the Water Industry Act 1991, which gives Water Companies the powers to charge and recover charges. This is referred to in Section 142 of the Water Industry Act 1991.\r\n\r\nThe information that we hold about customers will be used to recover arrears in line with our regulatory obligations and in doing so we use third party debt collection / management companies and credit reference agencies to assist us, this may include third parties undertaking Court Action on our behalf.\r\n\r\nWe use elements of automated decision making and profiling to identify appropriate debt recovery strategies.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Our Non-Household customers"]\r\n\r\nNon-household customers are non-incorporated businesses whose retail services (e.g. customer services, billing) are provided by a separate water retail company, but whose premises are physically connected to our water network. We provide these customers with a wholesale service.\r\n\r\nInsofar as limited personal information is collected in relation to non-incorporated businesses, both Portsmouth Water and the relevant water retailer are each separate Controllers of the personal data of the non-household customers in our service areas.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nOur purpose is to use this data to provide a wholesale water service to our non-household customers and their retailers by carrying out activities such as:\r\n<ul>\r\n 	<li>Supplying non-household customers with water in line with our legal and regulatory obligations;</li>\r\n 	<li>Recording and fixing service problems e.g. water pressure issues and burst water pipes;</li>\r\n 	<li>Maintaining our pipes and other assets;</li>\r\n 	<li>Dealing with emergency events;</li>\r\n 	<li>Maintaining, monitoring and reporting drinking water quality;</li>\r\n 	<li>Supporting non-household customers in improving water efficiency;</li>\r\n 	<li>Metering – making appointments, meter fitting and repairing;</li>\r\n 	<li>Collecting, analysing and sharing meter data from smart meter and data loggers to monitor consumption and leakage and enable accurate billing;</li>\r\n 	<li>Making payments – for example Guaranteed Service Standards (GSS);</li>\r\n 	<li>Working with farmers in our area on catchment studies to reduce pollution;</li>\r\n 	<li>Non-household customer communications around street works and incidents;</li>\r\n 	<li>Dealing with claims after service incidents;</li>\r\n 	<li>Managing enquiries and complaints;</li>\r\n 	<li>Assessing allowances and abatements;</li>\r\n 	<li>Carrying out vacant property checks and site visits to check meter and supply details, and;</li>\r\n 	<li>Demonstrating compliance with our legal obligations to our regulators.</li>\r\n</ul>\r\nMore information on the wholesale services we provide to non-household customers can be found on our website at <a href="http://www.portsmouthwater.co.uk/business/">www.portsmouthwater.co.uk/business/</a>.\r\n\r\n<strong>What type of personal information do we process? </strong>\r\n\r\nThe information processed includes:\r\n<ul>\r\n 	<li>Non-household customer contact and supply address details.</li>\r\n 	<li>Asset and incident information linked to the service that may identify the non-household customer for example, but not limited to, meter serial number, business meter readings, including 15 minute meter readings where data loggers have been fitted and are enabled.</li>\r\n 	<li>Information required to process insurance claims, for example, but not limited to, damage to a property due to flooding from our asset.</li>\r\n 	<li>Information required to produce regulatory reports, for example, reporting the number of customer complaints.</li>\r\n</ul>\r\nOur legal basis for processing personal data for these activities is Article 6(1)(e) of the UK GDPR, which allows us to process personal data when this is necessary to perform our public tasks as a regulated business in line with the rules and requirements set out by our regulators, such as Ofwat.\r\n\r\n<strong>Sharing data with third parties </strong>\r\n\r\nTo provide our services in an efficient and effective way, your personal data may be provided to us by your retailer and we\'ll share this with our service providers, for example, sharing Developer details with Retailers when a supply point is created in the market to enable the Retailer to produce bills. We’ll share with the Market Operator Services Limited (MOSL) as required, for example, in registering and de-registering supply points (please see MOSL’s Summary of Agreements for more information <a href="https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file">https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file</a>).\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Developer Services"]\r\n\r\nThis section of our Privacy Notice explains how we use personal data in relation to the development of a site or property. This could be relevant for homeowners, developers, self-lay providers and/or newly appointed water companies (NAVs).\r\n\r\n<strong>Purpose (lawful basis for processing)</strong>\r\n\r\nOur purpose is to provide a service to our customers in this context, including land/property owners, developers, self-lay providers and NAVs, by carrying out activities such as:\r\n<ul>\r\n 	<li>Handling applications from customers for the provision of our services.</li>\r\n 	<li>Dealing with enquiries and complaints from customers who contact us for this purpose.</li>\r\n 	<li>Issuing invoices to and taking payments from our customers.</li>\r\n 	<li>Carrying out necessary work (e.g. new water mains and service connections, adoptions and requisitions, build over agreements, providing bulk water to NAVs).</li>\r\n 	<li>Customer relationship management (customer surveys, newsletters, open days).</li>\r\n</ul>\r\nMore information on the services we provide to our customers in this context can be found on our website <a href="https://developers.portsmouthwater.co.uk/" target="_blank" rel="noopener"><u>https://developers.portsmouthwater.co.uk/</u></a>.\r\n\r\nOur legal basis for processing your data for most of these activities is:\r\n<ul>\r\n 	<li>Article 6(1)(c) which allows us to process personal data when processing is necessary for compliance with a legal obligation to which we are subject (Water Industry Act 1991 and associated regulations).</li>\r\n 	<li>Article 6(1)(b) which allows us to process personal data when processing is necessary for a contract, we have with you or because you have asked us to take specific steps before entering into a contract.</li>\r\n 	<li>Article 6(1)(f) which allows us to process personal data when processing is necessary for our legitimate interests or the legitimate interests of a third party, unless, on balance, these are outweighed by the need to protect your individual rights.</li>\r\n</ul>\r\n<strong>What type of personal information do we process for this purpose?</strong>\r\n\r\nWe use the information you’ve provided us to help us deliver the service you requested.\r\n\r\nThis could include contacting you to discuss the application/work, visiting the site where work needs to be carried out, and invoicing when appropriate. We may also arrange video calls to see the pipework.\r\n\r\nCustomer feedback is important to us, so we may also use the information to ask for feedback on how we can improve our performance.\r\n\r\nWe’ll use your business contact details to keep in touch and maintain strong working relationships with you.\r\n\r\n<strong>Sharing data with third parties</strong>\r\n\r\nSome of our services are carried out by our partner organisations. Where this is the case, we may transfer your personal data to them to allow them to complete the work.\r\n\r\nWe’re also required to share details with our regulator Ofwat, and its authorised agents, to enable them to conduct customer feedback surveys about our developer services performance.\r\n\r\nFor new properties around our border where we provide water supply services, we must share new connection information including address and postcode with companies providing the wastewater services for these properties.\r\n\r\n<strong>Developer Portal</strong>\r\n\r\nYou may opt to register as a user of our Developer Portal, which will allow you to submit new service, self-lay or NAV applications electronically. You can also opt to make payment of the application fees via the portal. To register for the portal, we will require your Company name, correspondence address, email address, name, and telephone number.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How long will we retain data for"]\r\n\r\nWe have a data retention policy and data will be retained as long as it serves a useful and legitimate purpose, taking into account all legal and regulatory obligations.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Purpose for collecting your personal data"]\r\n\r\nWe will only collect data where we have a clear and legal basis to do so. The table below explains each legal basis we use, with a more detailed description of the purpose alongside it:\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Legal Basis</strong></td>\r\n<td><strong>Purpose</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Complying with Legal Obligation</strong>\r\n\r\nLegally we need to collect this information, for example, to comply with statutory and regulatory obligations.</td>\r\n<td>To meet our statutory obligations under:\r\n<ul>\r\n 	<li>Water Industry Act 1991;</li>\r\n 	<li>Water Resources Act 1991;</li>\r\n 	<li>Environment Act 1995;</li>\r\n 	<li>Water Industry Act 1999;</li>\r\n 	<li>Water Act 2014;</li>\r\n 	<li>Water Supply (Water Fittings) Regulations 1999;</li>\r\n 	<li>Water Supply (Water Quality) Regulations 2016;</li>\r\n 	<li>Instrument of Appointment as issued by the Secretary of State for the Environment.</li>\r\n 	<li>The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008</li>\r\n 	<li>Data Protection Act 2018.</li>\r\n</ul>\r\nTo contact customers about essential service issues, including, but not limited to:\r\n<ul>\r\n 	<li>payments (direct debit/payment arrangement failed);</li>\r\n 	<li>debt collection communications;</li>\r\n 	<li>tariff renewals/changes;</li>\r\n 	<li>metering (leak notification, meter replacement);</li>\r\n 	<li>bill notifications (bill available to view and pay);</li>\r\n 	<li>urgent water quality notifications, and;</li>\r\n 	<li>supply issues (hosepipe bans, supply interruptions).</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<em>We have a legal obligation to confirm your identity, to keep records required by law or to evidence our compliance with laws, including tax laws, consumer protection laws and data protection laws. Where we are required to do so, we have to provide information to law enforcement agencies or other authorities.</em>\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Legal Basis</strong></td>\r\n<td><strong>Purpose</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Our Legitimate Interests</strong>\r\n\r\nAs a Water Company we have a legitimate reason for collecting this data and consent is not required. Most of the personal data that we collect from or about you is needed to enable us to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.</td>\r\n<td>To provide water supply services and products.\r\n\r\nTo administer a customer’s account, including:\r\n<ul>\r\n 	<li>billing;</li>\r\n 	<li>requests;</li>\r\n 	<li>enquiries; and</li>\r\n 	<li>complaints.</li>\r\n</ul>\r\nTo make goodwill and compensation payments;\r\n\r\nTo communicate with you about core products and services we provide, including;\r\n<ul>\r\n 	<li>metering initiatives;</li>\r\n 	<li>water efficiency measures;</li>\r\n 	<li>catchment management initiatives;</li>\r\n 	<li>our online customer portal, and;</li>\r\n 	<li>our Priority Services Register.</li>\r\n</ul>\r\nTo tell you about the services offered by a third party plumbing and drainage insurance provider, due to our interest in:\r\n<ul>\r\n 	<li>Promoting water efficiency;</li>\r\n 	<li>Reducing leaks and waste of water;</li>\r\n 	<li>Educating customers on pipework responsibilities. To carry out and analyse customer surveys.</li>\r\n</ul>\r\nTo carry our employee training and quality assurance.\r\n\r\nTo use aggregated data to understand customer trends in lifestyle and water consumption to assist in business planning.\r\n\r\nTo comply with any regulatory obligations we may have.\r\n\r\nTo ensure we operate to the expectations of a responsible water company.\r\n\r\nTo handle responses to public consultations, such as our Water Resources Management Plan, Drought Plan or the Havant Thicket Reservoir Consultations.\r\n\r\nTo maintain our land holdings and sites.\r\n\r\nTo keep our records accurate and up-to-date.\r\n\r\nTo ensure efficient collection of water charges.\r\n\r\nTo prevent and detect crime, including fraud.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Consent</strong>\r\n\r\nAlthough most of the personal data that we collect is needed because we have a legal obligation to process that data or a legitimate interest in the use of that data, in a small number of cases, we need your consent to collect and use your personal data. We will ask for your consent:</td>\r\n<td>To send you marketing of recreational services and products;\r\n\r\nIf you would like us to add or talk to someone else about your account.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Performing our Public Task</strong>\r\n\r\nWhen processing your data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.</td>\r\n<td>To compile, maintain and manage our Priority Services Register (a list of customers with additional service needs).\r\n\r\nSubstantial Public Interest (SPI), as in UK law, is also used as our legal basis to process special category data for the purpose of providing a priority service to vulnerable customers based on their health data, e.g. dialysis.\r\n\r\nAs we are processing special category data under this legal basis, we have prepared an ‘Appropriate Policy Document’ as required under the Data Protection Act 2018. If you would like to view a copy of this policy, please contact the Data Protection Officer using the details under the ‘Contacting Us’ section of this Notice.\r\n\r\nProcessing our Non-Household customers personal data, as detailed in ‘Our Non-Household Customers’ section of this Notice.</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Who we share personal data with"]\r\n\r\nWe share personal data with multiple parties for legal, regulatory, and operational purposes. Other than where the exchange of data is required by law, we have contracts in place with third parties with whom we share data. These contracts detail how personal data should be handled and protected while being processed by any third party. We conduct due diligence checks on third party processors to ensure they comply with their obligations to us.\r\n\r\nWe have legal requirements for sharing data with your Sewerage Provider – this will usually be Southern Water Services Limited however, other companies may be operating in our area of supply and provide your waste water services.\r\n\r\nWe may use carefully selected third parties to help process your data and provide you with excellent customer service. We use software providers for different systems like our billing system and job management system to support us with the large amount of data that\r\n\r\nwe need to manage. We use third parties to assist us with printing bills and customer communications and to provide you with online customer accounts. We use companies to help us process payments including card payments, payment cards and to process cheques.\r\n\r\nWe share data with external agencies, such as local authorities, Police, Fire and/or Ambulance services, e.g. in the event of an emergency (this may include special category data, such as medical conditions if you have signed up to our Priority Services Register).\r\n\r\nWe share data with Government bodies for the detection and prevention of fraud.\r\n\r\nWe use third party organisations to help us provide our services to you and we share data with these parties. We have contracts in place and this means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any other organisation unless they are instructed by us to do so. They will hold it securely and retain it for the period we instruct.\r\n\r\nSome of the third parties with whom we share your data are based outside of the United Kingdom and, in some cases, outside the European Economic Area. In these cases, your data is protected by the special safeguarding measures set out by the data protection legislation i.e.\r\n<ul>\r\n 	<li>our contracts with these third parties incorporate the standard contractual clauses adopted by the European Commission and UK authorities for this purpose; or,</li>\r\n 	<li>the transfer is protected by the recipient’s binding corporate rule arrangements; or</li>\r\n 	<li>the recipient is in a country whose data protection laws are deemed by UK/EU authorities to provide adequate safeguard for transferred personal data without the need for additional safeguarding measures to be put in place.</li>\r\n</ul>\r\nWe work closely with a number of Contractors, our primary contractor being Cappagh, for mains replacement, pipe repairs and meter options, and these Contractors will have access to customer information relevant to their work. We also use trusted Contractors to make leak repairs at customer properties. If you contact us about a leak in your home and are eligible for a visit, your data will be shared with our Contractors in order for them to provide this function on our behalf.\r\n\r\nWe share data with selected third parties for marketing purposes in circumstances where we have a legitimate interest in promoting their services and where we feel you would benefit from their products or services. In particular, we share data with HomeServe, who will use the information we provide to them to send dual branded marketing information on our behalf in relation to their Plumbing and Drainage Plus Insurance. You can opt-out of receiving direct marketing at any time by email, phone or in writing. To opt out of this plumbing and drainage insurance marketing you can also complete an online form. Please see the Direct Marketing section of this Notice for more details.\r\n\r\nFrom time to time we require legal advice and may need to share your personal data with our legal advisers, our insurance company or other professional advisors in order to obtain advice or to make a claim.\r\n\r\nThe types of Organisations we share data with are as follows:-\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Category</strong></td>\r\n<td><strong>Process</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Debt Recovery and Debt Management Services</strong></td>\r\n<td>Collecting unpaid debt;\r\n\r\nTracking locations of individuals;\r\n\r\nMaintaining accurate data;\r\n\r\nRequesting additional contact data;\r\n\r\nManaging debt collection processes;\r\n\r\nChecking if debt risks apply;\r\n\r\nUndertaking Court action.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Contractors</strong></td>\r\n<td>Performing network maintenance, including street works, detecting and repairing leaks and responding to water supply incidents;\r\n\r\nProviding priority services to ‘vulnerable’ customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Property maintenance contractors</strong></td>\r\n<td>Performing property maintenance.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Network maintenance contractors</strong></td>\r\n<td>Performing network maintenance, including street works, and responding to water supply incidents. Installing new water meters and providing services to ‘vulnerable’ customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Other Water Companies (in particular Southern Water Services Limited)</strong></td>\r\n<td>Providing meter readings and water consumption information for billing purposes to calculate waste water use;\r\n\r\nOccupancy/Occupier details to maintain accurate data;\r\n\r\nInformation for discount tariffs such as Watersure and Social Tariff so that similar discounts can be considered;\r\n\r\nSharing priority service data to assist in identifying vulnerable customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Other Utility Companies</strong></td>\r\n<td>To assist with the provision of Priority Services if you are a member of our Priority Services Register.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Insurance Partner</strong></td>\r\n<td>Offering insurance products related to your water supply &amp; waste water services.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Financial (Banking and BACS)</strong></td>\r\n<td>Collection and payment of invoices and bills.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Housing Associations and Landlords</strong></td>\r\n<td>Water Regulation inspections.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Land Agents</strong></td>\r\n<td>Managing our land and property and obtaining land rights.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Social Media platforms</strong></td>\r\n<td>Responding to enquiries, concerns and complaints.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Customer survey and feedback services</strong></td>\r\n<td>Carrying out and analysing surveys and feedback results.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Insurance providers</strong></td>\r\n<td>Managing litigation and compensation claims.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>External Legal and Professional Advisors</strong></td>\r\n<td>Obtaining legal advice, managing disputes and dealing with compensation claims.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Auditors</strong></td>\r\n<td>Providing assurance for business processes and decisions.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Consultants</strong></td>\r\n<td>Providing follow up feedback to individuals during Public Consultations (e.g. Havant Thicket Reservoir).</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n&nbsp;\r\n\r\nTo comply with our legal and regulatory obligations we provide personal data to the following Authorities:\r\n<ul>\r\n 	<li>Defra</li>\r\n 	<li>Ofwat</li>\r\n 	<li>Drinking Water Inspectorate</li>\r\n 	<li>Environment Agency</li>\r\n 	<li>Public Health England</li>\r\n 	<li>Environmental Health Authorities</li>\r\n 	<li>Institute of Customer Service</li>\r\n 	<li>Consumer Council for Water (CCW)</li>\r\n 	<li>The Water Redress Scheme (WATRS)</li>\r\n 	<li>Market Operator Services Limited (MOSL).</li>\r\n</ul>\r\n<strong>Ofwat surveys (customer service - “C-MeX, D-MeX and B-MeX”) </strong>\r\n\r\nAll household customers and developers who contact us may have their contact information passed to a third party processor acting on behalf of our water regulator Ofwat for the purposes of regulating customer service in the water industry in England and Wales. You may be contacted by this third party about the service you received from Portsmouth Water and asked to score our performance. Your response is very important as it allows Ofwat to regulate the performance of companies and the service they provide their customers. This is not a marketing call or a call used for market research purposes. As Ofwat are our water regulator we are  obliged to share certain details with them, however, if you would rather we did not do this then please let us know by emailing us at: <a href="mailto:dataprotection@portsmouthwater.co.uk"><u>dataprotection@portsmouthwater.co.uk</u></a>. For more information please visit the Ofwat website at <a href="http://www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/">www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/</a>.\r\n\r\n<strong>Our surveys </strong>\r\n\r\nWe use third parties, or our own employees, to help contact our various types of customers to undertake water consumption surveys to inform our water resource management plan or for customer satisfaction or customer engagement processes. These are not marketing calls and your response is very important to us. If you would prefer not to participate you can register yourself as ‘no contact for surveys’ with our Customer Services Team at any time or by emailing us at <a href="mailto:dataprotection@portsmouthwater.co.uk"><u>dataprotection@portsmouthwater.co.uk</u></a>. Please note this will not stop general communications in relation to your account or water supply. The results of these surveys are not stored on your water account but are instead used by our Customer Engagement and Water Resources Team to look at improving engagement or planning resources in the area.\r\n\r\nWe may also contact you to undertake a survey after you have been in touch with us so that we can find out how satisfied you were with the service you received. We may contact you after this to see if we can improve our service to you.\r\n\r\n<strong>Direct marketing</strong>\r\n\r\nWe do not use direct marketing to sell our core services, however, we may want to contact you in relation to additional services, such as water efficiency services. We may also want to provide you with marketing information from carefully selected third parties which relate to the services we provide.\r\n\r\nNon-personalised bill inserts will be included with your water – to opt out of receiving these bill inserts, please complete the form at <a href="http://www.portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you contact our call centre, we may offer you the opportunity to talk to HomeServe about their Plumbing and Drainage Plus Insurance, unless you already have a policy with them or have indicated the product is not suitable for you. To opt-out of HomeServe marketing, in addition to the options below, you can also complete our online form which can be found under the ‘Cover Through HomeServe’ section at <a href="https://portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you decide to purchase Plumbing and Drainage insurance with HomeServe they will process your data as a Data Controller. To view a copy of HomeServe’s Privacy Policy please visit: <u>www.homeserve.com/uk/about/privacy-policy</u>.\r\n\r\nYou have the right to stop the use of your personal data for direct marketing activities and we must and will comply with your request.\r\n\r\nIf you would like to stop any other direct marketing communications from us:\r\n<ul>\r\n 	<li>Call us on 023 9249 9666 and tell us you no longer wish to receive direct marketing;</li>\r\n 	<li>Email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a>;</li>\r\n 	<li>Write to us at – Portsmouth Water, PO Box 8, West Street, Havant PO9 1LG.</li>\r\n</ul>\r\n<strong>Please note</strong>: You may continue to receive communications for a short period after changing your preferences whilst our systems are fully updated. If a third party marketing campaign is in the process of being issued at the time of your opt-out request, it may not be possible to remove your data from that campaign, therefore, you may receive this marketing communication.\r\n\r\n<strong>Automated Decision Making and Profiling</strong>\r\n\r\nAutomated decision making involves making decisions using your personal data by automated means without any human involvement. We use automated decision making for decisions on how we recover debts. This is based on a profiled risk score provided by Credit Reference Agencies. We use the score to assess the likelihood of a customer being able to repay their debt. Risk scores are also used to determine which payment terms are most appropriate to any particular situation, as well as the appropriate way to support a customer if they fail to make payment or engage with us.\r\n\r\nWhenever we use automated decision making that is likely to have a significant effect on someone, we ensure that there is a process for review by a human being.\r\n\r\nProfiling is analysing information in a way that classifies individuals into different groups using algorithms or machine-learning. We may undertake profiling to analyse and predict behaviour in order to improve our services to our customers.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Visiting our website, using our online customer portal &amp; our Cookie Policy"]\r\n\r\n<strong>If you are an e-billing customer</strong>\r\n\r\nIn the interest of reducing paper and protecting the environment, and for your convenience, you may be an e-billing customer and hold an online customer account with us.\r\n\r\nShortly the current customer portal will close, and customers will be invited to sign up for our new online portal. Correspondence will be sent to you by email or letter with a secure QR Code/link to allow you to sign up. Your new online customer portal will allow you to manage your account, view recent bills and will also allow you to update your communication and marketing preferences. Both portals will run for a period of time before the older portal is closed down.\r\n\r\n<strong>Using Social Media to Login</strong>\r\n\r\nUsing your social media account (Google or Facebook) to login will provide you with a more efficient way for you to access your account by enabling a quicker login. No data from your Portsmouth Water MyAccount is shared with Facebook or Google when logging in using these services. Using a social media login will open a session with either Facebook or Google and therefore once you have finished using MyAccount, you may wish to open a further browser to logout of your social media account, especially if you are using a shared or public computer.\r\n\r\n<strong>Please note, this process will no longer apply when our current portal is closed, and individuals move to our new online customer portal. </strong>\r\n\r\n<strong>Cookies </strong>\r\n\r\nWe use a cookies tool on our website and online customer portal to gain consent for the optional cookies we use. Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool. Individuals visiting our website have the ability to turn off or ‘opt out’ of non-essential/optional cookies. You can read more about how we use cookies, and how to change your cookies preferences, in our Cookies Policy. Most web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at <a href="http://www.allaboutcookies.org">www.allaboutcookies.org</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Data Subject Rights"]\r\n<ul>\r\n 	<li><strong>Right to be informed\r\n</strong>You can ask for details of how we process your personal data, as covered by this Privacy Notice.</li>\r\n 	<li><strong>Right to Access\r\n</strong>You can ask for a copy of the information we hold about you. If possible, you should specify the type of information you’d like to see to ensure that our response meets your expectations. We must be able to verify your identify and your request may not impact the rights and freedoms of other people, e.g. privacy and confidentiality rights of other customers or our employees. Other exemptions may apply and this will be dependent on the information and context.</li>\r\n 	<li><strong>Right to Rectification\r\n</strong>You can ask that your personal data be corrected or updated if you believe it is inaccurate or incomplete. This right only applies to your own personal data and when exercising this right, please be as specific as possible.</li>\r\n 	<li><strong>Right to Erasure\r\n</strong>You may, in certain circumstances, be entitled to ask to have your personal data erased (this is also known as the ‘right to be forgotten’). We may not be able to erase your personal data if, for example, we need it to comply with a legal obligation or exercise or defend legal claims.</li>\r\n 	<li><strong>Right to Restriction on Processing\r\n</strong>You can ask us to stop using your personal data, however, in some circumstances this right may not apply, for example, if we have a legal obligation to use the data.</li>\r\n 	<li><strong>Right to Data Portability\r\n</strong>We do not currently carry out any such processing. If we do in the future, you can make a request and this data can be exported from our systems.</li>\r\n 	<li><strong>Right to Object\r\n</strong>You can request that your personal data is not processed for specific purposes such as profiling. This right applies where our processing of your personal data is necessary for us to perform a task in the public interest or for our functions or for our legitimate purposes. You can also object to our processing of your personal data for direct marketing purposes. If you would like to opt out of receiving any marketing communications from us, please contact us using the details within this Notice.</li>\r\n 	<li><strong>Rights Related to Automated Decision-making, including Profiling\r\n</strong>You have the right to not be subject to a decision based solely on automated processing of your personal data (i.e. no human intervention), including profiling, where the decision affects your legal status or rights of where the decision has a similarly significant effect, e.g. affecting your financial circumstances or employment opportunities.</li>\r\n</ul>\r\nThe applicability of some of these rights depends on the legal basis of processing of the data concerned. Some of these rights only apply in specific circumstances and we may not need to fully comply with your request in all cases.\r\n\r\nYou may exercise any of these rights free of charge, by contacting us. We may need to check your identity and may need to ask for more information – it’ll help us if you\'re as specific in your request as possible.\r\n\r\nWe’ll comply with your request within one calendar month (from the time we receive your request, or any additional information we asked for) unless:\r\n<ul>\r\n 	<li>It\'s a complex request – in such cases, we’ll respond within the month to inform you of the appropriate response period that will apply to your request (which may be a period of up to three months); or</li>\r\n 	<li>in exceptional circumstances, we would not be able to carry out your request. In these cases, we\'ll inform you of the reason within one calendar month.</li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Contacting us"]\r\n\r\nIf you would like to request further information about our Privacy Notice, or exercise any of your rights, you can email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a> or write us at:\r\n\r\n<strong>Data Protection Officer\r\n</strong><strong>Portsmouth Water\r\n</strong><strong>PO Box 8\r\n</strong><strong>West Street\r\n</strong><strong>Havant\r\n</strong><strong>PO9 1LG</strong>\r\n\r\nYou can also contact the Information Commissioner\'s Office at <a href="http://ico.org.uk/">http://ico.org.uk/</a> or write to Wycliffe House Water Lane, Wilmslow, Cheshire SK9 5AF or 0303 123 1113 for information, advice or to make a complaint.\r\n\r\nPortsmouth Water tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]\r\n<h3>Website Terms of Use</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/12/Intellectual-Property-Rights-Notice-and-Website-Terms-Dec-2023.pdf">Download our website Terms of Use here</a>', 'Privacy Notice', '', 'inherit', 'closed', 'closed', '', '2387-revision-v1', '', '', '2024-04-24 09:47:56', '2024-04-24 08:47:56', '', 2387, 'https://www.portsmouthwater.co.uk/?p=14629', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (14631, 22, '2024-04-24 15:48:36', '2024-04-24 14:48:36', '', 'Deputy Company Secretary April 2024', '', 'inherit', '', 'closed', '', 'deputy-company-secretary-april-2024', '', '', '2024-04-24 15:48:36', '2024-04-24 14:48:36', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/04/Deputy-Company-Secretary-April-2024.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (14633, 1, '2024-04-25 16:12:24', '2024-04-25 15:12:24', '', 'Download our website Terms of Use here', '', 'inherit', 'closed', 'closed', '', 'website-terms-conditions-april-2024', '', '', '2024-04-25 16:12:30', '2024-04-25 15:12:30', '', 2387, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/04/Website-Terms-Conditions-April-2024.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (14634, 1, '2024-04-25 16:12:43', '2024-04-25 15:12:43', '<h2>©Portsmouth Water Ltd</h2>\r\nThis website is governed by the law and jurisdiction of England and Wales. All rights, including, without limitation copyright, in the form and content of this website are owned by Portsmouth Water Ltd.\r\n<h3>Disclaimer</h3>\r\nWhilst every effort has been made to ensure that the information in this website is accurate and up to date, the information contained herein is provided without any representation or warranty of any kind. In no event shall Portsmouth Water Ltd be liable for any damage or loss arising out of or in connection with the use of this website or other sites that may be linked to this site.\r\n<h3>Privacy Notice</h3>\r\nThe purpose of this Privacy Notice is to make it easier for you to understand how we use and protect your personal data. Personal data is any data that can identify you either on its own or used with other data.\r\n\r\nThis Privacy Notice will help you understand your privacy rights, how and why we need to process your personal data, and how you can get in touch with us if you need to.\r\n\r\nProcessing personal data involves any activity to do with that data, for example collection, storage, editing and deletion.\r\n\r\nWe’ve presented this information in different sections so you can access the information you need more easily. You’ll find our general privacy information under the headings below; with a separate PDF of the whole document should you wish to download this.\r\n\r\nWe take your personal data privacy very seriously and we\'re committed to protecting your personal data by complying with the relevant privacy legislation. We encourage you to read each section thoroughly.\r\n\r\nIf we make any significant changes impacting your privacy, we\'ll make this clear. Please remember to check from time to time.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/04/Privacy-Notice-April-2024.pdf">Download our Privacy Notice here</a>\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="About Portsmouth Water"]\r\n\r\nThis Privacy Notice is designed to explain how we collect and use our customer’s and other individual’s personal data. We are committed to protecting this data, to uphold their data rights, and to meet expectations for handling personal data.\r\n\r\nWe are a registered data controller, registration number: Z6707640. This means it is our responsibility to maintain and protect all personal data that we collect and ensure that anyone we share personal data with will also adequately protect that data.\r\n\r\nThis Notice relates to Portsmouth Water Limited (Company Number 2536455) as the principal subsidiary in the South Downs Group, but will also apply to other subsidiaries.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What personal data do we collect?"]\r\n\r\nWe will always endeavour to make it clear why we are collecting your personal data.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nWe collect and process your personal data in a number of ways from the information you give to us. You may provide information to us about you by filling in a form on our website or by contacting us by telephone, email or otherwise. This includes information you provide when registering for our online customer portal, when you search for or request a service from us, enter a competition or survey or when you report a leak, problem or provide feedback regarding our website or the services we provide.\r\n\r\nThe information you provide us with will vary, but will include:\r\n<ul>\r\n 	<li><strong>Personal details:</strong> title, name, date of birth, disability;</li>\r\n 	<li><strong>Bank account and card details:</strong> account number and sort code, accounts holders name, direct debit details;</li>\r\n 	<li><strong>Contact details:</strong> postal address, email address, mobile and/or landline numbers;</li>\r\n 	<li><strong>Financial details:</strong> household income, benefits;</li>\r\n 	<li><strong>Household information:</strong> age and number of children;</li>\r\n 	<li><strong>Documentation:</strong> bank statements, passports etc.</li>\r\n</ul>\r\nWe will keep scanned copies of any documents for validation and audit purposes, this evidence will be deleted in line with our retention policy.\r\n\r\nIf an individual is registered on our Priority Services Register, we will collect information to allow us to provide additional assistance and support to that individual when required. For more information, please see the ‘Priority Services Register – Helping Our Vulnerable Customers’ section of this Notice.\r\n\r\nWe also collect information about you from other sources, examples being:\r\n<ul>\r\n 	<li>If you are a tenant, your Landlord or letting agent may provide us with personal data in order to set up or close down your water account at their property.</li>\r\n 	<li>A new resident at a former supply address, estate/letting agent or solicitor acting on behalf of you or a new resident of a former supply address (e.g. where you are moving home and the third party is providing a forwarding address - with or without your consent).</li>\r\n 	<li>Your sewerage company to ensure accurate billing.</li>\r\n 	<li>Debt Management and Tracing Agencies will provide us with contact information (emails and telephone numbers) to allow us to contact and locate individuals for debt collection purposes.</li>\r\n</ul>\r\nWe record all phone calls, incoming and out-going, made by departments that deal directly with customers, including Customer Services, Networks, Water Quality and Wholesale Services. Call recordings are held for 2 years before being securely deleted. While providing services we will collect data about you and when reading your water meter we will collect water usage information including, where applicable, information from SMART meters.\r\n\r\nWhenever you visit our website or online portal we use cookies - these cookies do not collect personal information. For more information, please see the ‘Visiting Our Website, Using Our Online Customer Portal and Our Cookie Policy’ section of this Notice. We also collect data from publicly available sources (such as the electoral roll and Land Registry) where the information is made public as a matter of law.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What to expect when you contact us"]\r\n\r\n<strong>Contacting us via social media</strong>\r\n\r\nIt is never a good idea to post your personal contact information on a public social media site. If you contact us using social media to report an issue and we need more information, we will ask you to private message us with suitable communication information which we will use to contact you in order to resolve your concern or gather additional information for our investigation.\r\n\r\n<strong>Contacting us by telephone</strong>\r\n\r\nWhen you contact us by telephone, your telephone number will be added to your account so that contact with you in relation to your water account can be made more convenient.\r\n\r\nWe will use a telephone number listed on your account to call or text you to provide you with essential service messages.\r\n\r\nWhen contacting us outside of our normal working hours, (between 5pm-8am Monday to Friday and over the weekend), your call will be dealt with by our ‘out-of-hours’ partner, CallCare, who are working with us to ensure our customers can contact us 24 hours a day, 7 days a week. CallCare will collect information from you to allow us to deal with your call efficiently.\r\n\r\n<strong>Emailing us </strong>\r\n\r\nIf you email us, we will respond to you using the email address you gave us. Your email address will be added to your account and will be used by us to provide you with essential service messages. Please try to avoid sending personal data by email as this is not considered to be a secure communication method.\r\n\r\nAny email sent to Portsmouth Water, including any attachments, will be monitored and assessed by our security partners for reasons of security and to check compliance. Emails are also backed up by our data processor Mimecast.\r\n\r\nPlease be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.\r\n\r\n<strong>Contacting us via WebChat </strong>\r\n\r\nWe use a third party provider, currently LiveChat, to supply and support our Webchat service, which we use to handle customer enquires in real time.\r\n\r\nIf you use the WebChat service we will collect your name, postal address, account number (optional) and email address (optional) as well as the contents of your WebChat session. The information provided will be added to your account.\r\n\r\nYou can request a transcript of your WebChat session once completed. This is sent to the email address you have the option to provide when logging in to the service.\r\n\r\n<strong>Visiting our Offices </strong>\r\n\r\nOur premises are monitored by CCTV so your image will be captured whenever you enter our site boundary. There are signs to show you when you are entering an area monitored by CCTV. CCTV images are held for 30 days and then deleted. In the case of suspected criminal activity CCTV images will be held for longer and will be shared with the relevant local authority (e.g. the Police), as appropriate.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Priority Services Register (PSR) – Helping our vulnerable customers"]\r\n\r\nOur Priority Services Register is a free service for customers who may need additional assistance either in communicating with us or in the event of a water supply interruption/emergency. Priority Services customers include those with physical or mental impairments, medical conditions, the elderly or those with young families. These customers may not be able to easily leave their home to collect bottled water in a water emergency.\r\n\r\nThe PSR allows us to quickly and efficiently identify those customers who require support in water events, and also allows support to be identified when planning work that may impact the water supply, as well as how we communicate with our customers.\r\n\r\nThe data is processed following individuals themselves, or third parties acting on their behalf (e.g. a family member, a charity, a support worker, a carer etc) signing up to the PSR by completing a hard-copy or online form or by calling our Customer Services Team. The individual provides the required information which, as well as that already described, will also include contact details (name, address, email, telephone number). On receiving this information, the relevant \'Needs Code(s)\' and/or updates will be made on to the relevant customer account. \'Needs Codes\' are entries that can be searched to identify the support that is needed through reports that we can run when we are required to do so.\r\n\r\nWe share PSR data with the energy sector, and other trusted third parties, to ensure that the assistance and support required by individuals can also be provided quickly and efficiently by these third parties. The support provided by these third parties may differ from that of Portsmouth Water\'s support.\r\n\r\nIndividuals can request to be removed from the PSR at any time, but we will first review the request and may then discuss this with the individual to make sure it is in their best interest.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Havant Thicket Public Consultation and Project "]\r\n\r\nIf you live close to the location of our proposed new Havant Thicket Reservoir, you\'ll receive communications from us to keep you up to date with the project and/or to inform you of planned works that may require some form of action from yourself (e.g. to move your car to allow surveys to be completed). We may need to seek assistance from mail printing companies to issue these communications to you and if this is required we will share your name and address. The data will only be shared when necessary and will be deleted within 4 weeks of a communication campaign ending.\r\n\r\nWe have a separate website for the Havant Thicket Reservoir project at <a href="https://havant-thicket-reservoir.uk.engagementhq.com/" target="_blank" rel="noopener"><u>https://havant-thicket-reservoir.uk.engagementhq.com/</u></a>. The Privacy Notice on that website details how your data will be used if you decide to register. If you register, and ask a question or provide comments and ask for contact to follow up on this, your contact details will be shared with the relevant consultant to allow a response to be provided. Drones may be used on the Havant Thicket Reservoir site and clear signage will be in place to ensure visitors are aware.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Customers who fall into arrears or fail to pay their bill"]\r\n\r\nIn respect to a customer’s responsibility for paying their bills, Portsmouth Water has a regulatory requirement to provide a safe, maintained supply of fresh water to your property. In section 5 of our Water Charges Scheme we explain that water charges are payable by the occupier of the premises, or the person who uses the supply, except where the owner of the premises is liable by enactment or by agreement with Portsmouth Water. Our Water Charges Scheme is further supported by the Water Industry Act 1991, which gives Water Companies the powers to charge and recover charges. This is referred to in Section 142 of the Water Industry Act 1991.\r\n\r\nThe information that we hold about customers will be used to recover arrears in line with our regulatory obligations and in doing so we use third party debt collection / management companies and credit reference agencies to assist us, this may include third parties undertaking Court Action on our behalf.\r\n\r\nWe use elements of automated decision making and profiling to identify appropriate debt recovery strategies.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Our Non-Household customers"]\r\n\r\nNon-household customers are non-incorporated businesses whose retail services (e.g. customer services, billing) are provided by a separate water retail company, but whose premises are physically connected to our water network. We provide these customers with a wholesale service.\r\n\r\nInsofar as limited personal information is collected in relation to non-incorporated businesses, both Portsmouth Water and the relevant water retailer are each separate Controllers of the personal data of the non-household customers in our service areas.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nOur purpose is to use this data to provide a wholesale water service to our non-household customers and their retailers by carrying out activities such as:\r\n<ul>\r\n 	<li>Supplying non-household customers with water in line with our legal and regulatory obligations;</li>\r\n 	<li>Recording and fixing service problems e.g. water pressure issues and burst water pipes;</li>\r\n 	<li>Maintaining our pipes and other assets;</li>\r\n 	<li>Dealing with emergency events;</li>\r\n 	<li>Maintaining, monitoring and reporting drinking water quality;</li>\r\n 	<li>Supporting non-household customers in improving water efficiency;</li>\r\n 	<li>Metering – making appointments, meter fitting and repairing;</li>\r\n 	<li>Collecting, analysing and sharing meter data from smart meter and data loggers to monitor consumption and leakage and enable accurate billing;</li>\r\n 	<li>Making payments – for example Guaranteed Service Standards (GSS);</li>\r\n 	<li>Working with farmers in our area on catchment studies to reduce pollution;</li>\r\n 	<li>Non-household customer communications around street works and incidents;</li>\r\n 	<li>Dealing with claims after service incidents;</li>\r\n 	<li>Managing enquiries and complaints;</li>\r\n 	<li>Assessing allowances and abatements;</li>\r\n 	<li>Carrying out vacant property checks and site visits to check meter and supply details, and;</li>\r\n 	<li>Demonstrating compliance with our legal obligations to our regulators.</li>\r\n</ul>\r\nMore information on the wholesale services we provide to non-household customers can be found on our website at <a href="http://www.portsmouthwater.co.uk/business/">www.portsmouthwater.co.uk/business/</a>.\r\n\r\n<strong>What type of personal information do we process? </strong>\r\n\r\nThe information processed includes:\r\n<ul>\r\n 	<li>Non-household customer contact and supply address details.</li>\r\n 	<li>Asset and incident information linked to the service that may identify the non-household customer for example, but not limited to, meter serial number, business meter readings, including 15 minute meter readings where data loggers have been fitted and are enabled.</li>\r\n 	<li>Information required to process insurance claims, for example, but not limited to, damage to a property due to flooding from our asset.</li>\r\n 	<li>Information required to produce regulatory reports, for example, reporting the number of customer complaints.</li>\r\n</ul>\r\nOur legal basis for processing personal data for these activities is Article 6(1)(e) of the UK GDPR, which allows us to process personal data when this is necessary to perform our public tasks as a regulated business in line with the rules and requirements set out by our regulators, such as Ofwat.\r\n\r\n<strong>Sharing data with third parties </strong>\r\n\r\nTo provide our services in an efficient and effective way, your personal data may be provided to us by your retailer and we\'ll share this with our service providers, for example, sharing Developer details with Retailers when a supply point is created in the market to enable the Retailer to produce bills. We’ll share with the Market Operator Services Limited (MOSL) as required, for example, in registering and de-registering supply points (please see MOSL’s Summary of Agreements for more information <a href="https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file">https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file</a>).\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Developer Services"]\r\n\r\nThis section of our Privacy Notice explains how we use personal data in relation to the development of a site or property. This could be relevant for homeowners, developers, self-lay providers and/or newly appointed water companies (NAVs).\r\n\r\n<strong>Purpose (lawful basis for processing)</strong>\r\n\r\nOur purpose is to provide a service to our customers in this context, including land/property owners, developers, self-lay providers and NAVs, by carrying out activities such as:\r\n<ul>\r\n 	<li>Handling applications from customers for the provision of our services.</li>\r\n 	<li>Dealing with enquiries and complaints from customers who contact us for this purpose.</li>\r\n 	<li>Issuing invoices to and taking payments from our customers.</li>\r\n 	<li>Carrying out necessary work (e.g. new water mains and service connections, adoptions and requisitions, build over agreements, providing bulk water to NAVs).</li>\r\n 	<li>Customer relationship management (customer surveys, newsletters, open days).</li>\r\n</ul>\r\nMore information on the services we provide to our customers in this context can be found on our website <a href="https://developers.portsmouthwater.co.uk/" target="_blank" rel="noopener"><u>https://developers.portsmouthwater.co.uk/</u></a>.\r\n\r\nOur legal basis for processing your data for most of these activities is:\r\n<ul>\r\n 	<li>Article 6(1)(c) which allows us to process personal data when processing is necessary for compliance with a legal obligation to which we are subject (Water Industry Act 1991 and associated regulations).</li>\r\n 	<li>Article 6(1)(b) which allows us to process personal data when processing is necessary for a contract, we have with you or because you have asked us to take specific steps before entering into a contract.</li>\r\n 	<li>Article 6(1)(f) which allows us to process personal data when processing is necessary for our legitimate interests or the legitimate interests of a third party, unless, on balance, these are outweighed by the need to protect your individual rights.</li>\r\n</ul>\r\n<strong>What type of personal information do we process for this purpose?</strong>\r\n\r\nWe use the information you’ve provided us to help us deliver the service you requested.\r\n\r\nThis could include contacting you to discuss the application/work, visiting the site where work needs to be carried out, and invoicing when appropriate. We may also arrange video calls to see the pipework.\r\n\r\nCustomer feedback is important to us, so we may also use the information to ask for feedback on how we can improve our performance.\r\n\r\nWe’ll use your business contact details to keep in touch and maintain strong working relationships with you.\r\n\r\n<strong>Sharing data with third parties</strong>\r\n\r\nSome of our services are carried out by our partner organisations. Where this is the case, we may transfer your personal data to them to allow them to complete the work.\r\n\r\nWe’re also required to share details with our regulator Ofwat, and its authorised agents, to enable them to conduct customer feedback surveys about our developer services performance.\r\n\r\nFor new properties around our border where we provide water supply services, we must share new connection information including address and postcode with companies providing the wastewater services for these properties.\r\n\r\n<strong>Developer Portal</strong>\r\n\r\nYou may opt to register as a user of our Developer Portal, which will allow you to submit new service, self-lay or NAV applications electronically. You can also opt to make payment of the application fees via the portal. To register for the portal, we will require your Company name, correspondence address, email address, name, and telephone number.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How long will we retain data for"]\r\n\r\nWe have a data retention policy and data will be retained as long as it serves a useful and legitimate purpose, taking into account all legal and regulatory obligations.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Purpose for collecting your personal data"]\r\n\r\nWe will only collect data where we have a clear and legal basis to do so. The table below explains each legal basis we use, with a more detailed description of the purpose alongside it:\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Legal Basis</strong></td>\r\n<td><strong>Purpose</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Complying with Legal Obligation</strong>\r\n\r\nLegally we need to collect this information, for example, to comply with statutory and regulatory obligations.</td>\r\n<td>To meet our statutory obligations under:\r\n<ul>\r\n 	<li>Water Industry Act 1991;</li>\r\n 	<li>Water Resources Act 1991;</li>\r\n 	<li>Environment Act 1995;</li>\r\n 	<li>Water Industry Act 1999;</li>\r\n 	<li>Water Act 2014;</li>\r\n 	<li>Water Supply (Water Fittings) Regulations 1999;</li>\r\n 	<li>Water Supply (Water Quality) Regulations 2016;</li>\r\n 	<li>Instrument of Appointment as issued by the Secretary of State for the Environment.</li>\r\n 	<li>The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008</li>\r\n 	<li>Data Protection Act 2018.</li>\r\n</ul>\r\nTo contact customers about essential service issues, including, but not limited to:\r\n<ul>\r\n 	<li>payments (direct debit/payment arrangement failed);</li>\r\n 	<li>debt collection communications;</li>\r\n 	<li>tariff renewals/changes;</li>\r\n 	<li>metering (leak notification, meter replacement);</li>\r\n 	<li>bill notifications (bill available to view and pay);</li>\r\n 	<li>urgent water quality notifications, and;</li>\r\n 	<li>supply issues (hosepipe bans, supply interruptions).</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<em>We have a legal obligation to confirm your identity, to keep records required by law or to evidence our compliance with laws, including tax laws, consumer protection laws and data protection laws. Where we are required to do so, we have to provide information to law enforcement agencies or other authorities.</em>\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Legal Basis</strong></td>\r\n<td><strong>Purpose</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Our Legitimate Interests</strong>\r\n\r\nAs a Water Company we have a legitimate reason for collecting this data and consent is not required. Most of the personal data that we collect from or about you is needed to enable us to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.</td>\r\n<td>To provide water supply services and products.\r\n\r\nTo administer a customer’s account, including:\r\n<ul>\r\n 	<li>billing;</li>\r\n 	<li>requests;</li>\r\n 	<li>enquiries; and</li>\r\n 	<li>complaints.</li>\r\n</ul>\r\nTo make goodwill and compensation payments;\r\n\r\nTo communicate with you about core products and services we provide, including;\r\n<ul>\r\n 	<li>metering initiatives;</li>\r\n 	<li>water efficiency measures;</li>\r\n 	<li>catchment management initiatives;</li>\r\n 	<li>our online customer portal, and;</li>\r\n 	<li>our Priority Services Register.</li>\r\n</ul>\r\nTo tell you about the services offered by a third party plumbing and drainage insurance provider, due to our interest in:\r\n<ul>\r\n 	<li>Promoting water efficiency;</li>\r\n 	<li>Reducing leaks and waste of water;</li>\r\n 	<li>Educating customers on pipework responsibilities. To carry out and analyse customer surveys.</li>\r\n</ul>\r\nTo carry our employee training and quality assurance.\r\n\r\nTo use aggregated data to understand customer trends in lifestyle and water consumption to assist in business planning.\r\n\r\nTo comply with any regulatory obligations we may have.\r\n\r\nTo ensure we operate to the expectations of a responsible water company.\r\n\r\nTo handle responses to public consultations, such as our Water Resources Management Plan, Drought Plan or the Havant Thicket Reservoir Consultations.\r\n\r\nTo maintain our land holdings and sites.\r\n\r\nTo keep our records accurate and up-to-date.\r\n\r\nTo ensure efficient collection of water charges.\r\n\r\nTo prevent and detect crime, including fraud.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Consent</strong>\r\n\r\nAlthough most of the personal data that we collect is needed because we have a legal obligation to process that data or a legitimate interest in the use of that data, in a small number of cases, we need your consent to collect and use your personal data. We will ask for your consent:</td>\r\n<td>To send you marketing of recreational services and products;\r\n\r\nIf you would like us to add or talk to someone else about your account.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Performing our Public Task</strong>\r\n\r\nWhen processing your data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.</td>\r\n<td>To compile, maintain and manage our Priority Services Register (a list of customers with additional service needs).\r\n\r\nSubstantial Public Interest (SPI), as in UK law, is also used as our legal basis to process special category data for the purpose of providing a priority service to vulnerable customers based on their health data, e.g. dialysis.\r\n\r\nAs we are processing special category data under this legal basis, we have prepared an ‘Appropriate Policy Document’ as required under the Data Protection Act 2018. If you would like to view a copy of this policy, please contact the Data Protection Officer using the details under the ‘Contacting Us’ section of this Notice.\r\n\r\nProcessing our Non-Household customers personal data, as detailed in ‘Our Non-Household Customers’ section of this Notice.</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Who we share personal data with"]\r\n\r\nWe share personal data with multiple parties for legal, regulatory, and operational purposes. Other than where the exchange of data is required by law, we have contracts in place with third parties with whom we share data. These contracts detail how personal data should be handled and protected while being processed by any third party. We conduct due diligence checks on third party processors to ensure they comply with their obligations to us.\r\n\r\nWe have legal requirements for sharing data with your Sewerage Provider – this will usually be Southern Water Services Limited however, other companies may be operating in our area of supply and provide your waste water services.\r\n\r\nWe may use carefully selected third parties to help process your data and provide you with excellent customer service. We use software providers for different systems like our billing system and job management system to support us with the large amount of data that\r\n\r\nwe need to manage. We use third parties to assist us with printing bills and customer communications and to provide you with online customer accounts. We use companies to help us process payments including card payments, payment cards and to process cheques.\r\n\r\nWe share data with external agencies, such as local authorities, Police, Fire and/or Ambulance services, e.g. in the event of an emergency (this may include special category data, such as medical conditions if you have signed up to our Priority Services Register).\r\n\r\nWe share data with Government bodies for the detection and prevention of fraud.\r\n\r\nWe use third party organisations to help us provide our services to you and we share data with these parties. We have contracts in place and this means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any other organisation unless they are instructed by us to do so. They will hold it securely and retain it for the period we instruct.\r\n\r\nSome of the third parties with whom we share your data are based outside of the United Kingdom and, in some cases, outside the European Economic Area. In these cases, your data is protected by the special safeguarding measures set out by the data protection legislation i.e.\r\n<ul>\r\n 	<li>our contracts with these third parties incorporate the standard contractual clauses adopted by the European Commission and UK authorities for this purpose; or,</li>\r\n 	<li>the transfer is protected by the recipient’s binding corporate rule arrangements; or</li>\r\n 	<li>the recipient is in a country whose data protection laws are deemed by UK/EU authorities to provide adequate safeguard for transferred personal data without the need for additional safeguarding measures to be put in place.</li>\r\n</ul>\r\nWe work closely with a number of Contractors, our primary contractor being Cappagh, for mains replacement, pipe repairs and meter options, and these Contractors will have access to customer information relevant to their work. We also use trusted Contractors to make leak repairs at customer properties. If you contact us about a leak in your home and are eligible for a visit, your data will be shared with our Contractors in order for them to provide this function on our behalf.\r\n\r\nWe share data with selected third parties for marketing purposes in circumstances where we have a legitimate interest in promoting their services and where we feel you would benefit from their products or services. In particular, we share data with HomeServe, who will use the information we provide to them to send dual branded marketing information on our behalf in relation to their Plumbing and Drainage Plus Insurance. You can opt-out of receiving direct marketing at any time by email, phone or in writing. To opt out of this plumbing and drainage insurance marketing you can also complete an online form. Please see the Direct Marketing section of this Notice for more details.\r\n\r\nFrom time to time we require legal advice and may need to share your personal data with our legal advisers, our insurance company or other professional advisors in order to obtain advice or to make a claim.\r\n\r\nThe types of Organisations we share data with are as follows:-\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Category</strong></td>\r\n<td><strong>Process</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Debt Recovery and Debt Management Services</strong></td>\r\n<td>Collecting unpaid debt;\r\n\r\nTracking locations of individuals;\r\n\r\nMaintaining accurate data;\r\n\r\nRequesting additional contact data;\r\n\r\nManaging debt collection processes;\r\n\r\nChecking if debt risks apply;\r\n\r\nUndertaking Court action.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Contractors</strong></td>\r\n<td>Performing network maintenance, including street works, detecting and repairing leaks and responding to water supply incidents;\r\n\r\nProviding priority services to ‘vulnerable’ customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Property maintenance contractors</strong></td>\r\n<td>Performing property maintenance.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Network maintenance contractors</strong></td>\r\n<td>Performing network maintenance, including street works, and responding to water supply incidents. Installing new water meters and providing services to ‘vulnerable’ customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Other Water Companies (in particular Southern Water Services Limited)</strong></td>\r\n<td>Providing meter readings and water consumption information for billing purposes to calculate waste water use;\r\n\r\nOccupancy/Occupier details to maintain accurate data;\r\n\r\nInformation for discount tariffs such as Watersure and Social Tariff so that similar discounts can be considered;\r\n\r\nSharing priority service data to assist in identifying vulnerable customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Other Utility Companies</strong></td>\r\n<td>To assist with the provision of Priority Services if you are a member of our Priority Services Register.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Insurance Partner</strong></td>\r\n<td>Offering insurance products related to your water supply &amp; waste water services.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Financial (Banking and BACS)</strong></td>\r\n<td>Collection and payment of invoices and bills.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Housing Associations and Landlords</strong></td>\r\n<td>Water Regulation inspections.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Land Agents</strong></td>\r\n<td>Managing our land and property and obtaining land rights.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Social Media platforms</strong></td>\r\n<td>Responding to enquiries, concerns and complaints.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Customer survey and feedback services</strong></td>\r\n<td>Carrying out and analysing surveys and feedback results.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Insurance providers</strong></td>\r\n<td>Managing litigation and compensation claims.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>External Legal and Professional Advisors</strong></td>\r\n<td>Obtaining legal advice, managing disputes and dealing with compensation claims.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Auditors</strong></td>\r\n<td>Providing assurance for business processes and decisions.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Consultants</strong></td>\r\n<td>Providing follow up feedback to individuals during Public Consultations (e.g. Havant Thicket Reservoir).</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n&nbsp;\r\n\r\nTo comply with our legal and regulatory obligations we provide personal data to the following Authorities:\r\n<ul>\r\n 	<li>Defra</li>\r\n 	<li>Ofwat</li>\r\n 	<li>Drinking Water Inspectorate</li>\r\n 	<li>Environment Agency</li>\r\n 	<li>Public Health England</li>\r\n 	<li>Environmental Health Authorities</li>\r\n 	<li>Institute of Customer Service</li>\r\n 	<li>Consumer Council for Water (CCW)</li>\r\n 	<li>The Water Redress Scheme (WATRS)</li>\r\n 	<li>Market Operator Services Limited (MOSL).</li>\r\n</ul>\r\n<strong>Ofwat surveys (customer service - “C-MeX, D-MeX and B-MeX”) </strong>\r\n\r\nAll household customers and developers who contact us may have their contact information passed to a third party processor acting on behalf of our water regulator Ofwat for the purposes of regulating customer service in the water industry in England and Wales. You may be contacted by this third party about the service you received from Portsmouth Water and asked to score our performance. Your response is very important as it allows Ofwat to regulate the performance of companies and the service they provide their customers. This is not a marketing call or a call used for market research purposes. As Ofwat are our water regulator we are  obliged to share certain details with them, however, if you would rather we did not do this then please let us know by emailing us at: <a href="mailto:dataprotection@portsmouthwater.co.uk"><u>dataprotection@portsmouthwater.co.uk</u></a>. For more information please visit the Ofwat website at <a href="http://www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/">www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/</a>.\r\n\r\n<strong>Our surveys </strong>\r\n\r\nWe use third parties, or our own employees, to help contact our various types of customers to undertake water consumption surveys to inform our water resource management plan or for customer satisfaction or customer engagement processes. These are not marketing calls and your response is very important to us. If you would prefer not to participate you can register yourself as ‘no contact for surveys’ with our Customer Services Team at any time or by emailing us at <a href="mailto:dataprotection@portsmouthwater.co.uk"><u>dataprotection@portsmouthwater.co.uk</u></a>. Please note this will not stop general communications in relation to your account or water supply. The results of these surveys are not stored on your water account but are instead used by our Customer Engagement and Water Resources Team to look at improving engagement or planning resources in the area.\r\n\r\nWe may also contact you to undertake a survey after you have been in touch with us so that we can find out how satisfied you were with the service you received. We may contact you after this to see if we can improve our service to you.\r\n\r\n<strong>Direct marketing</strong>\r\n\r\nWe do not use direct marketing to sell our core services, however, we may want to contact you in relation to additional services, such as water efficiency services. We may also want to provide you with marketing information from carefully selected third parties which relate to the services we provide.\r\n\r\nNon-personalised bill inserts will be included with your water – to opt out of receiving these bill inserts, please complete the form at <a href="http://www.portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you contact our call centre, we may offer you the opportunity to talk to HomeServe about their Plumbing and Drainage Plus Insurance, unless you already have a policy with them or have indicated the product is not suitable for you. To opt-out of HomeServe marketing, in addition to the options below, you can also complete our online form which can be found under the ‘Cover Through HomeServe’ section at <a href="https://portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you decide to purchase Plumbing and Drainage insurance with HomeServe they will process your data as a Data Controller. To view a copy of HomeServe’s Privacy Policy please visit: <u>www.homeserve.com/uk/about/privacy-policy</u>.\r\n\r\nYou have the right to stop the use of your personal data for direct marketing activities and we must and will comply with your request.\r\n\r\nIf you would like to stop any other direct marketing communications from us:\r\n<ul>\r\n 	<li>Call us on 023 9249 9666 and tell us you no longer wish to receive direct marketing;</li>\r\n 	<li>Email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a>;</li>\r\n 	<li>Write to us at – Portsmouth Water, PO Box 8, West Street, Havant PO9 1LG.</li>\r\n</ul>\r\n<strong>Please note</strong>: You may continue to receive communications for a short period after changing your preferences whilst our systems are fully updated. If a third party marketing campaign is in the process of being issued at the time of your opt-out request, it may not be possible to remove your data from that campaign, therefore, you may receive this marketing communication.\r\n\r\n<strong>Automated Decision Making and Profiling</strong>\r\n\r\nAutomated decision making involves making decisions using your personal data by automated means without any human involvement. We use automated decision making for decisions on how we recover debts. This is based on a profiled risk score provided by Credit Reference Agencies. We use the score to assess the likelihood of a customer being able to repay their debt. Risk scores are also used to determine which payment terms are most appropriate to any particular situation, as well as the appropriate way to support a customer if they fail to make payment or engage with us.\r\n\r\nWhenever we use automated decision making that is likely to have a significant effect on someone, we ensure that there is a process for review by a human being.\r\n\r\nProfiling is analysing information in a way that classifies individuals into different groups using algorithms or machine-learning. We may undertake profiling to analyse and predict behaviour in order to improve our services to our customers.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Visiting our website, using our online customer portal &amp; our Cookie Policy"]\r\n\r\n<strong>If you are an e-billing customer</strong>\r\n\r\nIn the interest of reducing paper and protecting the environment, and for your convenience, you may be an e-billing customer and hold an online customer account with us.\r\n\r\nShortly the current customer portal will close, and customers will be invited to sign up for our new online portal. Correspondence will be sent to you by email or letter with a secure QR Code/link to allow you to sign up. Your new online customer portal will allow you to manage your account, view recent bills and will also allow you to update your communication and marketing preferences. Both portals will run for a period of time before the older portal is closed down.\r\n\r\n<strong>Using Social Media to Login</strong>\r\n\r\nUsing your social media account (Google or Facebook) to login will provide you with a more efficient way for you to access your account by enabling a quicker login. No data from your Portsmouth Water MyAccount is shared with Facebook or Google when logging in using these services. Using a social media login will open a session with either Facebook or Google and therefore once you have finished using MyAccount, you may wish to open a further browser to logout of your social media account, especially if you are using a shared or public computer.\r\n\r\n<strong>Please note, this process will no longer apply when our current portal is closed, and individuals move to our new online customer portal. </strong>\r\n\r\n<strong>Cookies </strong>\r\n\r\nWe use a cookies tool on our website and online customer portal to gain consent for the optional cookies we use. Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool. Individuals visiting our website have the ability to turn off or ‘opt out’ of non-essential/optional cookies. You can read more about how we use cookies, and how to change your cookies preferences, in our Cookies Policy. Most web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at <a href="http://www.allaboutcookies.org">www.allaboutcookies.org</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Data Subject Rights"]\r\n<ul>\r\n 	<li><strong>Right to be informed\r\n</strong>You can ask for details of how we process your personal data, as covered by this Privacy Notice.</li>\r\n 	<li><strong>Right to Access\r\n</strong>You can ask for a copy of the information we hold about you. If possible, you should specify the type of information you’d like to see to ensure that our response meets your expectations. We must be able to verify your identify and your request may not impact the rights and freedoms of other people, e.g. privacy and confidentiality rights of other customers or our employees. Other exemptions may apply and this will be dependent on the information and context.</li>\r\n 	<li><strong>Right to Rectification\r\n</strong>You can ask that your personal data be corrected or updated if you believe it is inaccurate or incomplete. This right only applies to your own personal data and when exercising this right, please be as specific as possible.</li>\r\n 	<li><strong>Right to Erasure\r\n</strong>You may, in certain circumstances, be entitled to ask to have your personal data erased (this is also known as the ‘right to be forgotten’). We may not be able to erase your personal data if, for example, we need it to comply with a legal obligation or exercise or defend legal claims.</li>\r\n 	<li><strong>Right to Restriction on Processing\r\n</strong>You can ask us to stop using your personal data, however, in some circumstances this right may not apply, for example, if we have a legal obligation to use the data.</li>\r\n 	<li><strong>Right to Data Portability\r\n</strong>We do not currently carry out any such processing. If we do in the future, you can make a request and this data can be exported from our systems.</li>\r\n 	<li><strong>Right to Object\r\n</strong>You can request that your personal data is not processed for specific purposes such as profiling. This right applies where our processing of your personal data is necessary for us to perform a task in the public interest or for our functions or for our legitimate purposes. You can also object to our processing of your personal data for direct marketing purposes. If you would like to opt out of receiving any marketing communications from us, please contact us using the details within this Notice.</li>\r\n 	<li><strong>Rights Related to Automated Decision-making, including Profiling\r\n</strong>You have the right to not be subject to a decision based solely on automated processing of your personal data (i.e. no human intervention), including profiling, where the decision affects your legal status or rights of where the decision has a similarly significant effect, e.g. affecting your financial circumstances or employment opportunities.</li>\r\n</ul>\r\nThe applicability of some of these rights depends on the legal basis of processing of the data concerned. Some of these rights only apply in specific circumstances and we may not need to fully comply with your request in all cases.\r\n\r\nYou may exercise any of these rights free of charge, by contacting us. We may need to check your identity and may need to ask for more information – it’ll help us if you\'re as specific in your request as possible.\r\n\r\nWe’ll comply with your request within one calendar month (from the time we receive your request, or any additional information we asked for) unless:\r\n<ul>\r\n 	<li>It\'s a complex request – in such cases, we’ll respond within the month to inform you of the appropriate response period that will apply to your request (which may be a period of up to three months); or</li>\r\n 	<li>in exceptional circumstances, we would not be able to carry out your request. In these cases, we\'ll inform you of the reason within one calendar month.</li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Contacting us"]\r\n\r\nIf you would like to request further information about our Privacy Notice, or exercise any of your rights, you can email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a> or write us at:\r\n\r\n<strong>Data Protection Officer\r\n</strong><strong>Portsmouth Water\r\n</strong><strong>PO Box 8\r\n</strong><strong>West Street\r\n</strong><strong>Havant\r\n</strong><strong>PO9 1LG</strong>\r\n\r\nYou can also contact the Information Commissioner\'s Office at <a href="http://ico.org.uk/">http://ico.org.uk/</a> or write to Wycliffe House Water Lane, Wilmslow, Cheshire SK9 5AF or 0303 123 1113 for information, advice or to make a complaint.\r\n\r\nPortsmouth Water tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]\r\n<h3>Website Terms of Use</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/04/Website-Terms-Conditions-April-2024.pdf">Download our website Terms of Use here</a>', 'Privacy Notice', '', 'inherit', 'closed', 'closed', '', '2387-revision-v1', '', '', '2024-04-25 16:12:43', '2024-04-25 15:12:43', '', 2387, 'https://www.portsmouthwater.co.uk/?p=14634', 0, 'revision', '', 0); 
