<h4>Find more information below on leaks, water pressure, lead pipes, water meters and approved plumbers.</h4>

<p>Select the title below to see more information on each subject</p>
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REPORT A LEAK
<a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/?data_id=dataSource_add_from_url_entry-188d83bccc2-layer-15%3A80&dlg=Report-An-Issue">https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/?data_id=dataSource_add_from_url_entry-188d83bccc2-layer-15%3A80&dlg=Report-An-Issue</a>
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<h4 style="color: #e8322c;">Plumbing and Drainage Cover Through HomeServe</h4>
<p>
  <a href="https://offer.homeserve.co.uk/portsmouth-water/plumbing-and-drainage-plus/" target="_blank">  <img class="aligncenter" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2026/02/2478896-PW-800x400-Image-and-Roundel-50p-1.jpg" alt="Homeserve promotional image"  />
  </a>
</p>
<p>We’re working with HomeServe, one of the UK’s leading providers of home emergency assistance.</p>
<p><b>Protect your home's plumbing and drainage for 50p a month in your first year* with HomeServe.  
*New customers, homeowners only. T&Cs apply.</b></p>
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Plumbing and Drainage Cover Through HomeServe: <img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2026/02/2478896-ROUNDEL-50p-Limited-Offer.png" width="120" class="alignleft" alt="homeserve promotional roundel 50p a month"><p>HomeServe offers cover for your home’s plumbing and drainage, giving you peace of mind that if anything does happen, they can be on hand to help.</p>
<br/>
<h2>Take a look at the benefits of cover through HomeServe</h2>
<ul>
 	<li><strong>Major and minor problems</strong> – from burst pipes and dripping taps to blocked toilets and leading overflows, you’re covered.</li>
 	<li><strong>Unlimited number of claims</strong> – each claim has a generous £4,000 cover limit and you only pay a £30 excess for each new problem you claim for.</li>
 	<li><strong>Access to HomeServe’s expert, approved plumbers</strong> – available nationwide and ready to help, no matter how big or small the repair.</li>
 	<li><strong>Help is just a phone call away</strong> – HomeServe’s dedicated UK claims line is open 365 days a year.</li>
</ul>

[button title="Visit Homeserve's website" link="https://offer.homeserve.co.uk/portsmouth-water/plumbing-and-drainage-plus/" target="_blank" align="center" icon="" icon_position="" color="#0079c2" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]

<p style="font-size: 80%;">Before you apply, please check if you are already covered so you only pay for the cover you need.</p>
<p style="font-size: 80%;">The above link will take you to HomeServe’s website so you can view more information on the Plumbing and Drainage cover available.</p>
<p style="font-size: 80%;">HomeServe have listed additional products they offer, which include this Plumbing and Drainage cover, should you wish to add other elements to this cover.</p>
<p style="font-size: 80%;">
Portsmouth Water Limited, West Street, Havant, PO9 1LG. Registered in England and Wales under company number 02536455. Portsmouth Water Limited is an appointed representative of HomeServe Membership Limited. HomeServe is a trading name of HomeServe Membership Limited. Authorised and regulated by the Financial Conduct Authority for its general insurance activities. Registered in England and Wales, number 2770612. <a href="https://homeserve.com" target="_blank" rel="noopener">www.homeserve.com</a> Registered office: Cable Drive, Walsall, WS2 7BN. VAT registration number GB 559669669. • HomeServe Membership Limited is not regulated by Ofwat. • HomeServe reserves the right to withdraw this promotion at any time.</p>
<p style="font-size: 80%;">If you do not wish to receive HomeServe marketing in the future, please click <a href="/customer-services/operational-services/homeserve-opt-out/">here</a></p>
<p><img class="alignnone size-medium wp-image-9521" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/03/homeserve-usp.jpg" alt=""  /></p>




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Arranging a leak repair: <p><strong>Reducing leaks is important both across our network of pipes and for customers pipework in and around the home. By ensuring we don’t waste water through leaks, we can protect our water supplies for the future.</strong></p>
<h4>Who is responsible for fixing leaks</h4>
<p>We are here to offer guidance if you find or suspect a leak. If the leak is on the pipes that are owned and managed by Portsmouth Water outside of the property boundary, we are responsible for fixing it.</p>
<p>If there is a leak on the underground supply pipe that leads into your property, or any internal pipework, you are responsible for repairing the leak and replacing the pipework. Your insurance may provide cover for this, so it is worth checking your documents. </p>


<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/09/Pipe-Ownership-diagram.png" class="aligncenter" /><br>

<h4>Issues with your supply pipe? There’s financial help available</h4>

[one_second]<p><strong>Option 1: Help with a repair (£100 contribution)</strong><br>
Portsmouth Water will survey for the suspected leak at no cost to you. If we are able to find it, we will contribute £100 towards your repair, if the pipe is repaired within 30 days from leak identification. If the pipe leaks again within 5 years, we are unable to offer any further financial help.</p>[/one_second]

[one_second]<p><strong>Option 2: Help with a replacement (£200 contribution)</strong><br>
Portsmouth Water will contribute £200 towards replacing the entire supply pipe, if the supply pipe is replaced within 30 days from leak identification. We do not carry out the replacement, but we can recommend a contractor for the job.<br>
Please note this offer does not include commercial, business or council/housing association premises.</p>[/one_second]

<p><strong>Our recommendation:</strong><br>
We usually find further repairs are usually needed imminently after an initial repair. Therefore, we highly recommend your water supply pipe is fully replaced.
</p>

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<p><strong>Recommended Contractors</strong><br>

It can be hard to know who to trust to carry out works. To help, please find three local contractors who are all registered with the Water industry Approved Plumbers Scheme, and are experienced in dealing with customers supply pipe leakage:</p>
<p>The three Companies are;</p>

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[one_third]
<p>JTMP Moling And Water Supply Services Ltd<br>
Tel: 07389 804020<br>
Website: <a href="https://jtmpservices.co.uk/" target="_blank" rel="noopener">https://jtmpservices.co.uk/</a><br/>
Email: <a href="mailto:
jtmp_services@outlook.comk">
jtmp_services@outlook.com</a></p>[/one_third]

[one_third]<p>CPI Moling Ltd<br>
20 Arun Business Park<br>
Bognor Regis<br>
West Sussex<br>
PO22 9SX<br>
Tel: 01243 864765<br>
Mobile: 07720594986<br>
Website: <a href="http://www.cpimoling.co.uk/" target="_blank">www.cpimoling.co.uk</a></p>

[/one_third]

[one_third]

<p>RJ Water Pipes Limited<br>
25 Burrill Avenue <br>
Portsmouth<br>
PO6 2DZ<br>
Tel: 023 9259 7549<br>
Mobile: 07894 996987<br>
Email: <a href="mailto:rjwaterpipes@hotmail.co.uk">rjwaterpipes@hotmail.co.uk</a><br>
Website: <a href="http://www.rjwaterpipes.com/" target="_blank" rel="noopener noreferrer">www.rjwaterpipes.com</a></p>
[/one_third]

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<p>In the meantime, should you require further advice on any of the above information or would like us to arrange a visit from one of the three specialist Companies above please do not hesitate to contact our leakage team on 02392 449 082.</p>

Useful documents - Help fixing leaks: [divider height="10" style="default" line="default" themecolor="1"]

[one_third]
<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/09/SUPPLY-PIPE-LEAK-INFORMATION_LEAFLET_A5.pdf" target="_blank"><span style="color: #50788A; font-size: 18px;"><strong>Customer Leak Information Guide</strong></span><br>Read the guide now [PDF]</a></p>

[/one_third]

[one_third]
<a href="Currently Under Review" target="_blank"><span style="color: #50788A; font-size: 18px;"><strong>Our Leakage Code of Practice</strong></span><br>Currently under review</a></p>
[/one_third]

[one_third]
<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/09/SUPPLY-PIPE-LEAK-INFORMATION_FAQs.pdf" target="_blank"><span style="color: #50788A; font-size: 18px;"><strong>Customer side leaks - FAQs</strong></span><br>Read the frequently asked questions[PDF]</a></p>
[/one_third]
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Simple tests to check your water pressure and flow : <h4>Simple tests to check your water pressure and flow </h4>

<p>Sometimes your pressure might be different, like at peak times of the day when there’s a higher demand for water. For example, between the hours of 7am – 9am when most of us are up and getting ready for the day ahead. Or in the afternoon/evening around 4pm-7pm, when more people are at home preparing dinner.</p>

<p><strong>But if you think that your water pressure seems lower or your flow is reduced, there are some checks you can do:</p></strong> 

<p><strong>Check with your neighbours</p></strong>   

<p>If they are also having issues, it could be a wider supply problem. You can check for <a href="https://portsmouthwater.co.uk"> live disruptions or work that might be affecting your area on our website</a>. If not, try the rest of the checks on this list.</p>  

<p><strong>Check your internal stop tap</p></strong>  

<p><a href="https://youtube.com/shorts/9lj42x4OwfA">Find your internal stop tap</a> (this is usually under the kitchen sink) and turn it off and back on 4 to 5 times, whilst running your cold kitchen tap. This will clear any blockages in the pipework and your pressure should return to normal.</p> 

<p><strong>Check your cold kitchen tap</p></strong> 

<p>If water flows from your cold kitchen tap but nowhere else, it’s likely you have an internal plumbing issue. We recommend <a href="https://www.watersafe.org.uk/?utm_source=portsmouthwater&utm_medium=portsmouthwaterwebsite">contacting an approved plumber to take a look.</a></p>

<p><strong>Do a 7 second flow test</p></strong>  

<p>First, turn off all taps and appliances. Fill a 1-litre jug or bottle with water from your cold kitchen tap. If it fills in under 7 seconds, your flow is fine. If it takes longer, your water pressure might be low. Regulation guidelines say that there should be 10 metres head of pressure (1 bar) at the boundary, with a flow of 9 litres per minute.</p> 

<p><strong>Look for leaks</p></strong> 

<p>A sudden drop in pressure could mean there’s a leak. If it’s outside your home, <a href="https://www.portsmouthwater.co.uk/contact-us/"> please contact us and we’ll investigate</a>. If it’s inside, we recommend <a href="https://www.watersafe.org.uk/?utm_source=portsmouthwater&utm_medium=portsmouthwaterwebsite"> contacting an approved plumber.</a></p> 

<p><strong>If you’ve recently had a meter fitted</strong>, sometimes that process can stir up natural minerals in the pipe, or perhaps the main water tap wasn’t fully turned back on. You can check that your internal stop tap is fully open and see if this helps.</p>  

<p>If you aren’t able to confirm the issue, <a href="https://www.portsmouthwater.co.uk/contact-us/"> give us a call </a> and we’ll talk you through what you can do. </p>

Water Leak Allowance: Help with your bill: <p><strong>Is your water bill higher than usual due to a leak? We may offer financial help through our leak allowance policy. Here's everything you need to know about claiming a water leak allowance and reducing unexpected charges.</p></strong>

<h4>What is a water leak allowance?</h4>

<p>A water leak allowance is a one-time bill adjustment that if you qualify, you will not need to pay for water lost through a supply pipe leak.</p>

<p> Our water leak allowance policy is part of our commitment to saving water and supporting customers to help us in our mission to protect our water sources in the future. All allowances are provided at Portsmouth Water's discretion.*</p>

<p><strong>How to qualify for a leak allowance</strong></p>

<p>You are eligible for a leak allowance when:</p><ul>
<li>You are on a water meter</li>
<li>The leak is on your supply pipe</li>
<li>The water lost through the leak has been recorded on the water meter</li>
<li>The leak has been repaired within 60 days from the initial leak identification.</li></ul>

<p><strong>How we calculate your leak allowance amount</strong></p>

<p>We determine your leak allowance by:</p><ul>
<li>Using your corresponding historical water use to calculate  'normal' water use for your household</li>
<li>Obtaining two meter reads at least 7 days apart to calculate  'normal' water use for your household</li>
<li>Using industry averages based on number of occupiers to calculate estimated water use for your household.</li></ul>

<p><strong>Important terms to be aware of to receive your leak allowance</strong></p>
<ul>
<li>One allowance is available for a property within a five year period.</li>
<li>The allowance will be provided for a maximum of the previous 12 months or two measured bills, whichever is longer.</li>
<li>This applies to external supply pipe leaks only.</li>
<li>You must <a href="https://www.portsmouthwater.co.uk/contact-us/">contact us</a> before starting leak repairs.</li>
<li>After an allowance is applied, we will inform your waste water company to enable them to update their billing records and issue a revised bill.</li>
<li>After an allowance is applied, you will be issued a new adjusted bill.</li></ul>

<p>Please contact us as soon as you suspect a leak to start your allowance claim. Our team is ready to help you reduce your bill and protect our valuable water resources.</p>

[button title="Read our full Customer Guide on pipework and leaks" icon="" icon_position="" link="/wp-content/uploads/2024/09/SUPPLY-PIPE-LEAK-INFORMATION_LEAFLET_A5.pdf" color="#006EB6" font_color="#ffffff" large="0" class="" download="" onclick=""]

Is my consumption too high? Have I got a leak?: <p>The video below explains the steps to go through to check for a leak.</p>
<iframe width="560" height="315" src="https://www.youtube.com/embed/rwcEAKqEIHU?rel=0" frameborder="0"  allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen>class="aligncenter" </iframe>

Approved plumbers: <h4>Approved Plumbers</h4>

<p>The Water Industry fund a scheme called Water Safe, which is a dedicated online search facility bringing together thousands of qualified contractors employed by plumbing businesses from the seven existing Approved Contractors’ Schemes across the UK.  A link to the search facility is given below.</p>

[button title="Find an approved local plumber" icon="" icon_position="" link="https://www.watersafe.org.uk/?utm_source=portsmouthwater&utm_medium=portsmouthwaterwebsite" target="blank" color="#006EB6" font_color="#ffffff" large="0"]

Lead pipe information: <p>At Portsmouth Water we treat your drinking water through a harmless conditioning process to reduce the level of lead leaching into your drinking water. Water does not contain traces of lead when it leaves the treatment works. </p>

<p>For a long time, generally up to 1970, lead was used for some water pipes. Part of or the entire service pipe connecting the water main in the street to your kitchen tap may be made of lead. If your home has been modernised since 1970 and all of its pipework replaced from our stop valve outside your home to the kitchen tap, there should be no lead pipe on your property.</p>

<p>If your home was built:</p>
<ul>
    <li>Before 1970 it may have lead pipes</li>
    <li>After 1970 it is unlikely to have lead pipes</li>
</ul>

<p>If you are unsure, you can make a simple check:</p>

<h4>Inside your home</h4>

<p>Look in or behind the cupboards in your kitchen. You may also need to look in other places, e.g. the cupboard under the stairs. Find the pipe leading to the kitchen tap. Check if it is lead along as much of its length as possible. Unpainted lead pipes are dull grey. They are also soft. If you scrape the surface gently with a knife, you will see the shiny, silver-coloured metal beneath.</p>

<h4>Outside your home</h4>

<p>Open the flap of the stop valve outside your property. Examine the pipe leading from the stop valve to the property. If you can, scrape its surface gently with a knife. It may not be possible to do this in some cases as access may be difficult.</p>

<p>Other pipe materials in common use are:</p>

<p><strong>Copper</strong> - bright, hard and dull brown<br/>
<strong>Iron</strong> - dark, very hard and may be rusty<br/>
<strong>Plastic</strong> - may be grey, black or blue.</p>

<h4>How Can I Find Out If There Is Lead In My Drinking Water?</h4>

<p>If your home has lead pipes, your drinking water may sometimes contain levels of lead. We can tell you how likely this is. We regularly take samples of the water supplied to individual properties in your area and test them for lead. If necessary we can take a sample from your home and tell you the results. If you would like to request this service please telephone the Laboratory on 02392 449083.  </p>

<h4>What Can I Do To Reduce Lead Levels?</h4>

<p>If lead pipes are causing high lead levels in your drinking water, you can take some simple short-term precautions:</p>

<p>Do not drink water that has been standing in the pipes for long periods, for example, overnight, or if no one has been in for several hours.</p>

<p>In these circumstances, draw off a washing-up bowlful of water from the kitchen tap to clear the water which has been standing in the pipes. This need not be wasted but can be used on the garden or for something other than drinking or cooking. If the length of lead pipes exceeds 40 metres, more than a bowlful of water will need to be drawn off.</p>

<p>You can then use the water from the kitchen tap as usual.</p>

<p>If you have any lead pipework between the stop valve outside your home and your kitchen tap, the best solution is to replace it. </p>

<p>If you do that, you can ask us to replace our part of the service pipe between the water main in the street and the stop valve. We do this free of charge.</p>

<p>Make sure that removing lead water pipes does not reduce electrical safety by removing earthing. Ask your electricity supplier if in doubt.</p>

<p>For more information on lead pipes and how to replace your pipe please contact us on 02392 449088 and ask to speak to our Developer Services Department. </p>


Your water pressure and what affects it: <h4>Your water pressure and what affects it</h4>

<p>Our commitment is for you to have a constant water supply at a minimum pressure of 10 static metres head (1 bar), measured at our stop tap which is normally at the boundary of the premises.</p>

<p>This pressure fills a storage tank, normally located in the attic, and will have a flow rate that would fill a 9-litre bucket in about one minute at the first draw off point in the property – in most cases, your kitchen sink.</p>

<p>A few different things can affect pressure and flow rates: 

<p><li>whether your house is built on high or low land

<li>how far away your nearest water source is 

<li>how much water is being used by you and your neighbours at the same time 

<li>and peak demand conditions/time of day – for example, pressure may be lower in the morning and evening when more people are taking baths and showers. 

<li>It can also vary if you have multiple taps, appliances and showers running at the same time.  

<li>any leaks or bursts within the network. </li></p>

<p>Some modern heating appliances and power showers won't work below certain pressure levels, so make sure your plumber checks your internal pressure before installation.</p>

<p>Some ball valves and water using appliances require adjustment, depending on the water pressure they receive. If you are unsure of the water pressure you receive you can contact us for advice on 02392 449082.</p>

Preventing frozen pipes (order free kit): <h4>Frozen Pipes and Wrapping Up For Winter</h4>

[button title="Order Free Pipe Lagging and Tap Jackets today via GetWaterFit" icon="" icon_position="" link="https://www.getwaterfit.co.uk/#?utm_source=portsmouthwater&utm_medium=getwaterfit&utm_campaign=savewater&utm_content=registration" target="blank" color="#006EB6" font_color="#ffffff" large="0"]

<p><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2016/11/wrap-up-for-winter-poster.pdf" target="_blank"><img style="width:150px" class="alignright" src= "https://www.portsmouthwater.co.uk/wp-content/uploads/2016/11/wrap-up-2016.jpg"></a>We all take our water supply for granted. But if your home or business suffers a burst pipe this winter, you could be left with no water and a hefty bill to repair the damage to your property.</p>

<p>All pipework within your home or business boundary is your responsibility, so it really is worth protecting it properly to avoid serious problems during cold weather. Further down there is some essential information to help protect your property from burst pipes.</p>

<p>If you do not have any water, before ringing us, check whether your neighbour’s supplies are also affected. If they are not, then the odds are that your pipes are frozen and the lack of supply is not caused by a burst water main out on the road. If your pipes are frozen then the following advice may help.</p>

<h4>If a Pipe Freezes</h4>
<ul>
    <li>Turn off the water supply at the stopcock.</li>
    <li>Check to see if the pipe has burst.</li>
    <li>Open the affected tap. Slowly thaw the pipe with hot water bottles or a towel soaked in hot water, starting at the end nearest the tap.</li>
    <li>Never use a naked flame, hair-dryer or blowtorch to thaw the pipe.</li>
    <li>Don’t leave taps dripping or running as the water may not drain down the plughole if the pipe below is frozen.</li>
</ul>

<h4>If a Pipe Bursts</h4>
<ul>
    <li>Turn off the stopcock and boiler.</li>
    <li>Open all taps to drain the system quickly.</li>
    <li>Soak up/block off escaping water with thick towels.</li>
    <li>Call a qualified plumber. Local water industry recommended plumbers can be found at <a href="https://www.watersafe.org.uk/" target="_blank">https://www.watersafe.org.uk/</a>.</li>
    <li>If water has leaked near your electrics or into any electrical appliances, switch them off at the mains.</li>
    <li>Turn off taps once pipework is repaired to avoid further flooding.</li>
</ul>

<p>Why not be proactive and safeguard your bank balance and water supply by following these simple steps to protect your pipework this winter.</p>

<h4>Avoiding Frozen Pipes</h4>
<ul>
    <li>Insulate water tanks and lag pipes (lagging material is available from all good DIY stores). Make sure there are no gaps at bends, valves or fittings.</li>
    <li>Pay special attention to water tanks and pipes in unheated areas like loft spaces and garages, and check insulation in any property likely to be unoccupied for long periods.</li>
    <li>Fix dripping taps – even a small trickle can result in a frozen pipe.</li>
    <li>Find your property’s internal stopcock and make sure you can turn it off if necessary. Most stopcocks are fitted under the kitchen sink and close by turning clockwise.</li>
    <li>Check your boiler has been serviced.</li>
    <li>Minimise draughts from outside and close doors and windows to unheated parts of the property.</li>
    <li>Leave the heating on low when you are away and get a friend or neighbour to check the property regularly.</li>
    <li>If a property (such as an office or school) is going to be unoccupied for long periods, turn off the water at the stopcock and consider draining down the system so there is no water left in the pipes.</li>
    <li>Keep a separate supply of drinking water for emergencies.</li>
</ul>

<h4>From health to heating... Where to find other useful information</h4>

<p>Wrapping up for winter isn’t just about your pipework. It’s also about making sure you and your family are ready for the cold weather – and that’s where the Government’s Get Ready for Winter initiative comes in. Go to <a href="https://www.metoffice.gov.uk/weather/warnings-and-advice/weatherready" target="_blank">https://www.metoffice.gov.uk/weather/warnings-and-advice/weatherready</a> and you’ll find a mine of practical information to help you survive the winter months. From essential tips on winter motoring to finding out what benefits and allowances you can claim to meet heating costs, it’s all there, along with useful links to many other organisations. <a href="/wp-content/uploads/2015/11/WRAP-UP-FLYER.pdf" target="_blank">Please click here for a leaflet on 'Wrapping Up For Winter'</a>.</p>

Bogus callers: Is it really Portsmouth Water?: <img src="/wp-content/uploads/2015/02/bogus-callers.jpg" alt="stop, chain, check" style="float:right;max-width:30%" />

<h4>Knock knock! Who's there? Be stranger aware!</h4>

<p>The music-hall image of a man in a mask and striped jumper creeping around in the dark is a far cry from today’s burglar.</p>

<p>The modern day intruder is more likely to arrive in broad daylight and talk his way into your home by claiming he is from the Water Board or another utility company.</p>

<p>Before letting anyone into your home, we recommend you follow STOP, CHAIN, CHECK.</p>

<p>If you see anyone acting suspiciously contact the police on 999.</p>

<h4>You can identify Portsmouth Water staff by their:</h4>

<img src="/wp-content/uploads/2015/02/portsmouth-water-staff.png" style="float:right;max-width:20%;" />

<ul>
<li>Portsmouth Water photographic identification card</li>
<li>Portsmouth Water uniform with kingfisher logo</li>
<li>Portsmouth Water vehicle with kingfisher logo</li>
</ul>

<p><strong>If you are unsure please call us on 023 9247 7999.</strong></p>

Questions about insurance: <p>If your property has been damaged following an incident or as a result of our work, please direct any insurance matters to:</p>

<p>Hayley Hewson<br/>
Portsmouth Water Limited<br/>
PO Box 8<br/>
West Street<br/>
Havant<br/>
Hampshire<br/>
PO9 1LG</p>

<p>or via email to <a href="mailto:hayley.hewson@portsmouthwater.co.uk">hayley.hewson@portsmouthwater.co.uk</a></p>

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