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";s:6:"number";s:0:"";s:6:"prefix";s:0:"";s:5:"label";s:0:"";s:5:"align";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:11:"opx-qf blue";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}i:2;a:4:{s:3:"uid";s:9:"qmcem2xvt";s:4:"size";s:3:"1/1";s:5:"items";a:2:{i:0;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"rjc66rds9";s:4:"size";s:3:"1/1";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:15:"[table id=21 /]";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}i:1;a:4:{s:4:"type";s:6:"visual";s:3:"uid";s:9:"x1ltci1yg";s:4:"size";s:3:"1/1";s:6:"fields";a:3:{s:5:"title";s:0:"";s:7:"content";s:1015:"<p>Find more information about <a href="https://portsmouthwater.co.uk/savewater">our work to save water</a> and about <a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/">our ambitious five year plan</a>.</p><h2 class="op_sm_page blue">Important documents about our charges</h2><ol><li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2026/01/SCHEME-OF-CHARGES_HOUSEHOLD_2026-2027_v3.1.pdf">Scheme of Charges for Household Customers 2026-2027</a></li><li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2026/01/Retail-charges-assurance-statement-Redacted.pdf" target="_blank" rel="noopener">Statement of Board Assurance in relation to the 2026-2027 Charges Scheme</a></li><li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2026/01/Household-Statement-of-Significant-Changes-26-27.pdf" target="_blank" rel="noopener">Statement of significant changes 2026-2027</a></li></ol><p>For documents relating to previous years, see the FAQ below.</p>";s:7:"classes";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}i:2;a:3:{s:3:"uid";s:9:"28a9c1acb";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:1:"0";s:14:"padding_bottom";s:1:"0";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:1:{i:0;a:4:{s:3:"uid";s:9:"7dde4244c";s:4:"size";s:3:"1/1";s:5:"items";a:1:{i:0;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"7542e4989";s:4:"size";s:3:"1/1";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:8768:"<h2 class="op_sm_page blue">Frequently asked questions</h2>\n\n[op_accordion]\n[op_accordion_item title="Why is my bill higher than last year?"]\n\n<p>We understand that many household budgets are under pressure. We don’t take any increase to your bills lightly and want to be clear about changes.</p>\n\n\n<p style="color:#014b96 ; font-size:120%;font-weight:bold;">1. Prices have changed</p>\n\n<p>From April 2026, our average bill will increase from £150 to £162 per year for 2026-2027. That’s around 92p more a month compared to last year.</p>\n<p>These increases are down to both inflation and to invest in projects that keep your water reliable, affordable and ready for the future – from fixing leaks faster to protecting our environment.  </p>\n<p style="font-size:110%;font-weight:bold;">Helping Hand social tariff and Watersure</p>\n<p>We have kept the increase to our Helping Hand social tariff as low as possible and below the rate of inflation, increasing it by just under £3 compared to last year. For 2026, this is £94 a year.</p>\n<p><strong>Our Watersure tariff has also stayed below the rate of inflation, increasing just £4.81 a year.</strong></p>\n\n\n<p style="color:#014b96 ; font-size:120%;font-weight:bold;">2. Changes to the billing year</p>\n\n<strong>If you don’t have a meter </strong>\n<p>This year, we’ve changed when we send annual bills. </p>\n<p>From 2026, your annual bill will cover from 1 April 2026 to 31 March 2027. This is different from previous years when bills covered from 1 June to 31 May. </p>\n<p>To move to the new billing year, your last annual bill covered a shorter period. That means you paid for three months less than a normal year. Because of this, your bill may look much higher than last year’s because it’s for a full year.</p>\n<strong>If you have a meter </strong>\n<p>You’ll get your bill when you normally do, but new prices for 2026-2027 begin from April 1. In previous years, this would have been from June. With a meter, we charge you every six months based on the water you use. </p>\n\n\n<p style="color:#014b96 ; font-size:120%;font-weight:bold;">3. We’ve made some changes to measured and unmeasured charges </p>\n\n\n<p>The average annual bill from 1 April 2026 is £161, but this can look different depending on</p>\n<ul><li>Whether you have a meter or not</li>\n<li>If you have a meter, how much water you use</li>\n<li>Your home’s rateable value </li>\n<li>If you’re on a social tariff </li>\n</ul>\n<p>We want to help our customers get their water use down – both for saving money, water and our environment. We also want to make sure everyone pays a fair amount for the water they use. </p>\n<p>Our latest analysis shows that there is currently an imbalance between our two main types of charges (measured and unmeasured). To help address this, we have applied a higher increase to unmeasured bills than to measured bills for 2026-27. </p>\n<ul><li>Measured charges will increase by a maximum of 3.5% in line with inflation, or less with lower water users getting the lowest increases, and in some cases less.</li>\n<li>Unmeasured charges will increase by 7–9%, with the top of the threshold driven by the Rateable Value (RV) of the property.</li>\n</ul>\n<p>The best way to make sure you’re paying a fair bill is to pay for the water you’re actually using. We’ll fit a meter for free if you request one and it’s possible at your home. If we can’t, we can look at moving you to an \'Assessed Charge\' to make sure your bill is as fair as possible.\nWe can help you if you’re worried about paying your bills. Please just get in touch with us and we’ll see what we can do to best support you.</p>\n\n[/op_accordion_item]\n[op_accordion_item title="How can I reduce my bills?"]\n\n<p>There are a few different ways you can save on your bill. </p>\n<p style="font-size:110%;font-weight:bold;">Save water at home</p>\n<p>Small changes, like shorter showers or turning taps off, can really add up. You can also get <a href="https://portsmouthwater.co.uk/saving-water" target="_self">free water‑saving devices</a> from us to help reduce your use even more.</p>\n<p style="font-size:110%;font-weight:bold;">Switch to a meter</p> \n<p><a href="https://portsmouthwater.co.uk/switching-to-metering">Pay for the water you actually use</a>. If you live in an area where we’re fitting smart water meters, these make it even easier to see your usage and spot where you can save. With a meter, your wastewater bill could also do down.</p>\n<p style="font-size:110%;font-weight:bold;">Spread the cost </p>\n<p>Why not set up a Direct Debit or flexible payment plan so you can pay in smaller chunks over the year? You can do this in your <a href="https://myaccount.portsmouthwater.co.uk/" target="_blank">online account</a>, <a href="https://portsmouthwater.co.uk/ways-to-pay">online</a> or by phone.</p>\n<p style="font-size:110%;font-weight:bold;">Support from us</p>\n<p>If you’re on a low income or have medical needs, schemes like Helping Hand and WaterSure can help keep your bills more manageable. Find out your eligibility and apply online, or give us a call. </p>\n\n[/op_accordion_item]\n[op_accordion_item title="Charges documents relating to previous years"]\n\n<p><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/SCHEME-OF-CHARGES_HOUSEHOLD_2025-2026.pdf">2025-2026 Scheme of Charges for household customers</a></p>\n<p><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/SCHEME-OF-CHARGES_HOUSEHOLD_2024-2025_AS-AT-8-JANUARY-2024-v1.pdf">2024-2025 Scheme of Charges for household customers</a></p>\n<p><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/SOC_HOUSEHOLD_2023-24-v2.pdf">2023-2024 Scheme of Charges for household customers</a></p>\n<p><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/05/SOC_HOUSEHOLD_2022-23.pdf">2022-2023 Scheme of Charges for household customers</a></p>\n<p><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/SOC_HOUSEHOLD_2021-22.pdf" target="_blank" rel="noopener"> 2021-2022 Scheme of Charges for household customers</a></p>\n<p><a href="/wp-content/uploads/2020/03/SOC_HOUSEHOLD_2020-21_REVISED-MARCH-2020.pdf" target="_blank" rel="noopener">2020-2021 Scheme of Charges for household customers</a></p>\n\n<p>For information about our Scheme of Charges dating back further than five years, please <a href="https://www.portsmouthwater.co.uk/contact-us/">contact us</a> to request this from our regulations team.</p>\n\n[/op_accordion_item]\n\n[op_accordion_item title="Payment In Full or Two Half-yearly Payments"]\n<p>Your water bill is for the whole year from 1st April to 31st March. You can either pay your bill in full immediately, or if you wish you can pay in two instalments, the first being due straight away and the second six months later. We will send out a reminder for the second instalment.</p>\n[/op_accordion_item]\n\n[op_accordion_item title="Flexible payment plans"]\n<p>Don\'t worry if you haven\'t got got a bank or building society account and need to spread the payments of your water bill. You can sign up for weekly, fortnightly or monthly payments by <a href="/contact-us/">contacting our Customer Services Department</a>. A set of instalment slips payable free of charge at any branch of Lloyds will be sent to you. You can choose to make your payment at any PayPoint retailer with your unique barcode printed on the front page.</p>\n[/op_accordion_item]\n\n[op_accordion_item title="Charging by Rateable Value"]\n<p>Although in 1991 the local authority ceased using the Rateable Value of a property for charging rates, and the Rateable Values were no longer reviewed, the Government made provision for the Water Industry to continue using these assessments for charging purposes.  For those properties without a Rateable Value and who are not on a meter we charge a Licence Fee for the supply of water.</p>\n[/op_accordion_item]\n\n[op_accordion_item title="Queries About Your bill"]\n<p>If you have any queries regarding your bill you can <a href="https://www.portsmouthwater.co.uk/contact-us/" target="_blank">contact us by telephone, email or letter</a>.  If you decide to contact us, we will answer your query within 10 working days of receiving the correspondence. If you write to ask us to change the way you pay your bill and we find we cannot make the change we will let you know within 5 working days from the date we hear from you.</p>\n[/op_accordion_item]\n\n[op_accordion_item title="Refund Policy"]\n<p>Your Portsmouth Water account may be in credit for a number of reasons, please see our refund policy for details of how to ask for a refund.</p>\n\n<p><a href="/customer-services/refund-policy">Portsmouth Water Refund Policy</a>\n[/op_accordion_item]\n\n[/op_accordion]\n";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}i:3;a:3:{s:3:"uid";s:9:"t7y1iwf4d";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:2:"20";s:14:"padding_bottom";s:2:"20";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:1:{i:0;a:4:{s:3:"uid";s:9:"vkz2ltjnn";s:4:"size";s:3:"1/1";s:5:"items";a:2:{i:0;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"95tczjae6";s:4:"size";s:3:"1/2";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:570:" <a href="https://www.portsmouthwater.co.uk/customer-services/ways-to-pay" class="op_sm_page_link"> <div class="op_sm_page image-box" data-bg-image="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/Ways-to-Pay-image.png">\n    <div class="image-container" style="background-position:left center;"></div>\n    <div class="content">\n      <h3 class="op_sm_page white">Ways to pay</h3>\n      <p op_sm_page white>Quickly and easily pay your bill through a range of options</p>\n      <div class="arrow">\n        <span>→</span>\n      </div>\n    </div>\n  </div></a>";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}i:1;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"70gxyfffm";s:4:"size";s:3:"1/2";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:574:" <a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030" class="op_sm_page_link"> <div class="op_sm_page image-box" data-bg-image="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/PRT01.jpg">\n    <div class="image-container"></div>\n    <div class="content">\n      <h3 class="op_sm_page white">Our Business Plan 2025-2030</h3>\n      <p op_sm_page white>Read about how we will deliver the highest levels of customer service at the lowest cost</p>\n      <div class="arrow">\n        <span>→</span>\n      </div>\n    </div>\n  </div></a>";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}}'); 
INSERT INTO `wlcj_postmeta` VALUES (115631, 15833, 'mfn-page-items-seo', '<h1 class="op_sm_page" style="text-shadow: 1px 1px 1px black;">\r\nWater supply charges</h1>\nno-repeat;left top;;\nauto\n\n<p class="op_sm_page white_lead_text" style="text-shadow: 1px 1px 1px black;">Keeping your drinking water supply reliable, affordable and ready for the future</p>\nno-repeat;left top;;\nauto\n\nicon-water\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/saving-water.png" alt="saving-water"/>\nWe provide over 320,000 properties with a clean and continuous supply of water, 24 hours a day, 365 days a year at the <strong>lowest price in England and Wales</strong>, whilst providing the <strong>highest customer service levels.</strong>\n2\n\nicon-water\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/10/help-paying.png" alt="help-paying"/>\n<p><strong>From 1 April 2026, our average yearly bill is £162. That’s around 92p a month more than last year.</strong></p>\r\n<p>The cost of a year’s worth of water from us is over £100 cheaper than the sector average of £266 for 2026/27.</p>\n2\n\n2025-26 Charges for Water Supply\n<h2 class="op_sm_page blue">Where is my money spent?</h2><p style="margin-bottom: 40px;">Most of the pennies from your bill go toward keeping your drinking water flowing every day. But we also invest in making sure your supply is reliable, affordable and ready for the future.</p><p>[visualizer id="15817" class=""]</p>\n\nWorried about paying your bill?\nh4\nh3\n<p style="margin-bottom:20px">If you’re worried about paying your bill, we’re here to help</p>\r\n\r\n[button title="We\'re here to help" link="https://www.portsmouthwater.co.uk/customer-services/help-with-my-bills/" target="_self" align="center" icon="" icon_position="" color="#ffffff" font_color="#333333" size="2" full_width="" class="" download="" rel=""]\nopx-qf green\n\nCould you save with a meter?\nh4\nh3\n<p style="margin-bottom:20px">Try our water calculator to find out</p>\r\n\r\n[button title="Use the calculator" link="https://www.portsmouthwater.co.uk/water-calculator/" target="_self" align="center" icon="" icon_position="" color="#ffffff" font_color="#333333" size="2" full_width="" class="" download="" rel=""]\nopx-qf orange\n\nDid you know?\nh4\nh3\nFor the average price of a 500ml bottle of water, we can deliver enough safe drinking water to your home to fill your kettle over 500 times?\nopx-qf blue\n\n[table id=21 /]\nno-repeat;left top;;\nauto\n\n<p>Find more information about <a href="https://portsmouthwater.co.uk/savewater">our work to save water</a> and about <a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/">our ambitious five year plan</a>.</p><h2 class="op_sm_page blue">Important documents about our charges</h2><ol><li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2026/01/SCHEME-OF-CHARGES_HOUSEHOLD_2026-2027_v3.1.pdf">Scheme of Charges for Household Customers 2026-2027</a></li><li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2026/01/Retail-charges-assurance-statement-Redacted.pdf" target="_blank" rel="noopener">Statement of Board Assurance in relation to the 2026-2027 Charges Scheme</a></li><li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2026/01/Household-Statement-of-Significant-Changes-26-27.pdf" target="_blank" rel="noopener">Statement of significant changes 2026-2027</a></li></ol><p>For documents relating to previous years, see the FAQ below.</p>\n\n<h2 class="op_sm_page blue">Frequently asked questions</h2>\r\n\r\n[op_accordion]\r\n[op_accordion_item title="Why is my bill higher than last year?"]\r\n\r\n<p>We understand that many household budgets are under pressure. We don’t take any increase to your bills lightly and want to be clear about changes.</p>\r\n\r\n\r\n<p style="color:#014b96 ; font-size:120%;font-weight:bold;">1. Prices have changed</p>\r\n\r\n<p>From April 2026, our average bill will increase from £150 to £162 per year for 2026-2027. That’s around 92p more a month compared to last year.</p>\r\n<p>These increases are down to both inflation and to invest in projects that keep your water reliable, affordable and ready for the future – from fixing leaks faster to protecting our environment.  </p>\r\n<p style="font-size:110%;font-weight:bold;">Helping Hand social tariff and Watersure</p>\r\n<p>We have kept the increase to our Helping Hand social tariff as low as possible and below the rate of inflation, increasing it by just under £3 compared to last year. For 2026, this is £94 a year.</p>\r\n<p><strong>Our Watersure tariff has also stayed below the rate of inflation, increasing just £4.81 a year.</strong></p>\r\n\r\n\r\n<p style="color:#014b96 ; font-size:120%;font-weight:bold;">2. Changes to the billing year</p>\r\n\r\n<strong>If you don’t have a meter </strong>\r\n<p>This year, we’ve changed when we send annual bills. </p>\r\n<p>From 2026, your annual bill will cover from 1 April 2026 to 31 March 2027. This is different from previous years when bills covered from 1 June to 31 May. </p>\r\n<p>To move to the new billing year, your last annual bill covered a shorter period. That means you paid for three months less than a normal year. Because of this, your bill may look much higher than last year’s because it’s for a full year.</p>\r\n<strong>If you have a meter </strong>\r\n<p>You’ll get your bill when you normally do, but new prices for 2026-2027 begin from April 1. In previous years, this would have been from June. With a meter, we charge you every six months based on the water you use. </p>\r\n\r\n\r\n<p style="color:#014b96 ; font-size:120%;font-weight:bold;">3. We’ve made some changes to measured and unmeasured charges </p>\r\n\r\n\r\n<p>The average annual bill from 1 April 2026 is £161, but this can look different depending on</p>\r\n<ul><li>Whether you have a meter or not</li>\r\n<li>If you have a meter, how much water you use</li>\r\n<li>Your home’s rateable value </li>\r\n<li>If you’re on a social tariff </li>\r\n</ul>\r\n<p>We want to help our customers get their water use down – both for saving money, water and our environment. We also want to make sure everyone pays a fair amount for the water they use. </p>\r\n<p>Our latest analysis shows that there is currently an imbalance between our two main types of charges (measured and unmeasured). To help address this, we have applied a higher increase to unmeasured bills than to measured bills for 2026-27. </p>\r\n<ul><li>Measured charges will increase by a maximum of 3.5% in line with inflation, or less with lower water users getting the lowest increases, and in some cases less.</li>\r\n<li>Unmeasured charges will increase by 7–9%, with the top of the threshold driven by the Rateable Value (RV) of the property.</li>\r\n</ul>\r\n<p>The best way to make sure you’re paying a fair bill is to pay for the water you’re actually using. We’ll fit a meter for free if you request one and it’s possible at your home. If we can’t, we can look at moving you to an \'Assessed Charge\' to make sure your bill is as fair as possible.\r\nWe can help you if you’re worried about paying your bills. Please just get in touch with us and we’ll see what we can do to best support you.</p>\r\n\r\n[/op_accordion_item]\r\n[op_accordion_item title="How can I reduce my bills?"]\r\n\r\n<p>There are a few different ways you can save on your bill. </p>\r\n<p style="font-size:110%;font-weight:bold;">Save water at home</p>\r\n<p>Small changes, like shorter showers or turning taps off, can really add up. You can also get <a href="https://portsmouthwater.co.uk/saving-water" target="_self">free water‑saving devices</a> from us to help reduce your use even more.</p>\r\n<p style="font-size:110%;font-weight:bold;">Switch to a meter</p> \r\n<p><a href="https://portsmouthwater.co.uk/switching-to-metering">Pay for the water you actually use</a>. If you live in an area where we’re fitting smart water meters, these make it even easier to see your usage and spot where you can save. With a meter, your wastewater bill could also do down.</p>\r\n<p style="font-size:110%;font-weight:bold;">Spread the cost </p>\r\n<p>Why not set up a Direct Debit or flexible payment plan so you can pay in smaller chunks over the year? You can do this in your <a href="https://myaccount.portsmouthwater.co.uk/" target="_blank">online account</a>, <a href="https://portsmouthwater.co.uk/ways-to-pay">online</a> or by phone.</p>\r\n<p style="font-size:110%;font-weight:bold;">Support from us</p>\r\n<p>If you’re on a low income or have medical needs, schemes like Helping Hand and WaterSure can help keep your bills more manageable. Find out your eligibility and apply online, or give us a call. </p>\r\n\r\n[/op_accordion_item]\r\n[op_accordion_item title="Charges documents relating to previous years"]\r\n\r\n<p><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/SCHEME-OF-CHARGES_HOUSEHOLD_2025-2026.pdf">2025-2026 Scheme of Charges for household customers</a></p>\r\n<p><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/SCHEME-OF-CHARGES_HOUSEHOLD_2024-2025_AS-AT-8-JANUARY-2024-v1.pdf">2024-2025 Scheme of Charges for household customers</a></p>\r\n<p><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/SOC_HOUSEHOLD_2023-24-v2.pdf">2023-2024 Scheme of Charges for household customers</a></p>\r\n<p><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/05/SOC_HOUSEHOLD_2022-23.pdf">2022-2023 Scheme of Charges for household customers</a></p>\r\n<p><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/SOC_HOUSEHOLD_2021-22.pdf" target="_blank" rel="noopener"> 2021-2022 Scheme of Charges for household customers</a></p>\r\n<p><a href="/wp-content/uploads/2020/03/SOC_HOUSEHOLD_2020-21_REVISED-MARCH-2020.pdf" target="_blank" rel="noopener">2020-2021 Scheme of Charges for household customers</a></p>\r\n\r\n<p>For information about our Scheme of Charges dating back further than five years, please <a href="https://www.portsmouthwater.co.uk/contact-us/">contact us</a> to request this from our regulations team.</p>\r\n\r\n[/op_accordion_item]\r\n\r\n[op_accordion_item title="Payment In Full or Two Half-yearly Payments"]\r\n<p>Your water bill is for the whole year from 1st April to 31st March. You can either pay your bill in full immediately, or if you wish you can pay in two instalments, the first being due straight away and the second six months later. We will send out a reminder for the second instalment.</p>\r\n[/op_accordion_item]\r\n\r\n[op_accordion_item title="Flexible payment plans"]\r\n<p>Don\'t worry if you haven\'t got got a bank or building society account and need to spread the payments of your water bill. You can sign up for weekly, fortnightly or monthly payments by <a href="/contact-us/">contacting our Customer Services Department</a>. A set of instalment slips payable free of charge at any branch of Lloyds will be sent to you. You can choose to make your payment at any PayPoint retailer with your unique barcode printed on the front page.</p>\r\n[/op_accordion_item]\r\n\r\n[op_accordion_item title="Charging by Rateable Value"]\r\n<p>Although in 1991 the local authority ceased using the Rateable Value of a property for charging rates, and the Rateable Values were no longer reviewed, the Government made provision for the Water Industry to continue using these assessments for charging purposes.  For those properties without a Rateable Value and who are not on a meter we charge a Licence Fee for the supply of water.</p>\r\n[/op_accordion_item]\r\n\r\n[op_accordion_item title="Queries About Your bill"]\r\n<p>If you have any queries regarding your bill you can <a href="https://www.portsmouthwater.co.uk/contact-us/" target="_blank">contact us by telephone, email or letter</a>.  If you decide to contact us, we will answer your query within 10 working days of receiving the correspondence. If you write to ask us to change the way you pay your bill and we find we cannot make the change we will let you know within 5 working days from the date we hear from you.</p>\r\n[/op_accordion_item]\r\n\r\n[op_accordion_item title="Refund Policy"]\r\n<p>Your Portsmouth Water account may be in credit for a number of reasons, please see our refund policy for details of how to ask for a refund.</p>\r\n\r\n<p><a href="/customer-services/refund-policy">Portsmouth Water Refund Policy</a>\r\n[/op_accordion_item]\r\n\r\n[/op_accordion]\nno-repeat;center top;;\nauto\n\n<a href="https://www.portsmouthwater.co.uk/customer-services/ways-to-pay" class="op_sm_page_link"> <div class="op_sm_page image-box" data-bg-image="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/Ways-to-Pay-image.png">\r\n    <div class="image-container" style="background-position:left center;"></div>\r\n    <div class="content">\r\n      <h3 class="op_sm_page white">Ways to pay</h3>\r\n      <p op_sm_page white>Quickly and easily pay your bill through a range of options</p>\r\n      <div class="arrow">\r\n        <span>→</span>\r\n      </div>\r\n    </div>\r\n  </div></a>\nno-repeat;left top;;\nauto\n\n<a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030" class="op_sm_page_link"> <div class="op_sm_page image-box" data-bg-image="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/PRT01.jpg">\r\n    <div class="image-container"></div>\r\n    <div class="content">\r\n      <h3 class="op_sm_page white">Our Business Plan 2025-2030</h3>\r\n      <p op_sm_page white>Read about how we will deliver the highest levels of customer service at the lowest cost</p>\r\n      <div class="arrow">\r\n        <span>→</span>\r\n      </div>\r\n    </div>\r\n  </div></a>\nno-repeat;left top;;\nauto\n\n'); 
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INSERT INTO `wlcj_posts` VALUES (1711, 1, '2014-12-03 11:57:20', '2014-12-03 11:57:20', '', 'Portsmouth Water', '', 'inherit', 'open', 'open', '', 'slide-1', '', '', '2014-12-03 11:57:36', '2014-12-03 11:57:36', '', 0, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2014/12/slide-1.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (1712, 1, '2014-12-03 12:19:30', '2014-12-03 12:19:30', '<h2><strong>Our promise to you as our customer</strong></h2>\r\n<h3>We aim to supply drinking water of the highest quality, providing high levels of customer service and excellent value for money.</h3>\r\nAt Portsmouth Water we have been supplying water to Portsmouth and the surrounding area since 1857. The area we supply extends through South East Hampshire and West Sussex from the River Meon in the West, to the river Arun in the East, encompassing 868 square kilometers.\r\n\r\n[caption id="attachment_13851" align="alignright" width="300"]<a class="prettyphoto" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/07/PW_Map.png"><img class="wp-image-13851 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/07/PW_Map-300x241.png" alt="Portsmouth Water Supply Area" width="300" height="241" /></a> Click to view a larger map[/caption]\r\n\r\nWe provide high quality water to a domestic population exceeding 700,000, as well as many important industries, large defence establishments and varied commercial businesses.\r\n\r\nWe have a long tradition of providing safe drinking water of the highest quality from the springs, wells, boreholes, and surface water sources that we are lucky enough to have in our area.\r\n\r\nCustomers are at the heart of what we do. We are proud to have a reputation of maintaining high standards of customer service, whilst maintaining the lowest water supply charges in England and Wales.\r\n\r\nThis section of our website includes; key facts about Portsmouth Water, about our sources of supply, the techniques we use to convert raw water into drinking water and the methods used for storage and distribution to the properties we supply. There are also useful facts about the Water Quality standards that our drinking water has to meet, as well as tips for helping you maintain water quality in your home.\r\n\r\n<strong>You can access this information using the list on the right</strong>\r\n\r\n&nbsp;', 'Our Company', '', 'publish', 'open', 'closed', '', 'about-us', '', '', '2024-05-21 12:19:43', '2024-05-21 11:19:43', '', 0, 'http://www.portsmouthwater.co.uk/?page_id=1712', 31, 'page', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (1762, 1, '2015-01-28 09:06:27', '2015-01-28 09:06:27', '', 'Langstone Road, Havant', '', 'publish', 'closed', 'closed', '', 'langstone-road-havant', '', '', '2015-01-28 14:47:14', '2015-01-28 14:47:14', '', 0, 'http://www.portsmouthwater.co.uk/?post_type=service_interuptions&#038;p=1762', 0, 'service_interuptions', '', 0); 
INSERT INTO `wlcj_posts` VALUES (1764, 1, '2015-01-28 09:16:28', '2015-01-28 09:16:28', '', 'Poplar Way, Midhurst', '', 'publish', 'closed', 'closed', '', 'poplar-way-midhurst', '', '', '2015-01-28 14:52:24', '2015-01-28 14:52:24', '', 0, 'http://www.portsmouthwater.co.uk/?post_type=service_interuptions&#038;p=1764', 0, 'service_interuptions', '', 0); 
INSERT INTO `wlcj_posts` VALUES (1765, 1, '2015-01-28 09:49:01', '2015-01-28 09:49:01', '<h4>Please complete the form below with as much information as you can provide so that we can process your application as quickly as possible. If we have any questions about your move we will contact you by telephone or email.  Otherwise you will next receive a bill or letter from us.</h4>\r\nThank You\r\n\r\n[hr height="5" style="default" line="default" themecolor="1"]', 'Change of Address / New Customer', '', 'publish', 'open', 'open', '', 'change-of-address-new-customer', '', '', '2024-12-02 16:13:07', '2024-12-02 16:13:07', '', 1819, 'http://www.portsmouthwater.co.uk/?page_id=1765', 22, 'page', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (1790, 1, '2015-01-29 10:41:43', '2015-01-29 10:41:43', '<h2>Welcome to the <span data-olk-copy-source="MessageBody">Independent Challenge Group</span> for Portsmouth Water</h2>\r\nWith origins dating back to 2012 and originally named the Customer Scrutiny Panel (CSP) is an independent group established to ensure that Portsmouth Water customers have been consulted on a range of important matters and significant plans from Portsmouth Water. As the local water supplier, we care about customers’ views, particularly on areas that have impact on levels of service, the environment or bills.\r\n\r\nThe purpose of the panel is to have informed scrutiny for a sustainable and equitable water future for Portsmouth Water &amp; its customers.\r\n<h3><strong>Membership of the <span data-olk-copy-source="MessageBody">Independent Challenge Group (ICG)</span></strong></h3>\r\nThe ICG comprises a range of key stakeholders including regulators, customer representatives, local government elected members and members who play key roles within the communities served by Portsmouth Water. The current members are listed below.\r\n\r\n<strong>Stef Nienaltowski Independent Chair</strong>\r\nCllr Bob Maynard, Gosport Borough Council\r\nSharon Darcy, Portsmouth Water Non-Exec Director\r\nCatherine Jones, Consumer Council for Water\r\nRoy Briscoe, Chichester District Council\r\nChris Need, West Sussex Growers Association\r\nCllr Pieter Montyn, West Sussex County Council\r\nTerence Carvalho, Delivered Social\r\nCllr Mike Ford, Fareham Council\r\nElla Reilly University Student\r\nCllr Sue Wallsgrove, Arun District Council\r\nTom Massey, Environmental Agency\r\nRebecca Gale, University of Portsmouth PhD Student\r\nSandy Bramley, Citizens Advice\r\nSarah Goode, Environmental Agency\r\nCllr Grainne Rason, Havant Borough Council\r\nRachael Clemson, Natural England\r\nCllr Dave Ashmore, Portsmouth City Council\r\nRichard Lee, Portsmouth City Council\r\nKaty Ricks, Tackling Poverty PCC\r\nDr Julia Brown, University of Portsmouth\r\nTouriya Ghadbar, University of Portsmouth PhD Student\r\n\r\n<em><strong>All these members are completely independent of Portsmouth Water.</strong></em>\r\n\r\n[divider height="30" style="default" line="default" themecolor="1"]\r\n<h2>The Role of the <span data-olk-copy-source="MessageBody">Independent Challenge Group </span></h2>\r\n<ul>\r\n 	<li>Reviewing the performance against each one of Portsmouth Water’s commitments and Outcome Delivery Incentives in its <a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/">Business Plan</a></li>\r\n 	<li>Producing a report to the Portsmouth Water Board annually to summarise The Panel’s findings on the above, which will accompany the Risk and Compliance Statement or Assurance Report produced by the company in its Annual Report. This report is also shared with customers and stakeholders.</li>\r\n 	<li>Advising on and monitoring the effectiveness of the ongoing engagement Portsmouth Water has with its customers in each community, recognizing the diversity of all socio-economic groups that it supplies with water.</li>\r\n</ul>\r\nThe ICG will meet at least twice per year.\r\n\r\nThis web page is updated to show the progress of the panel. All relevant documents and meeting minutes will be posted here as and when they are complete. Below is a list of relevant documents showing the progress to date:\r\n<h2>Register interest in joining our <span data-olk-copy-source="MessageBody">Independent Challenge Group</span></h2>\r\n[gravityform id="30" title="false" description="false"]\r\n\r\n\r\n\r\nIf you have any comments or observations about how we engage with customers please forward them via email to <a href="mailto:jamie.jones@portsmouthwater.co.uk">jamie.jones@portsmouthwater.co.uk</a> or by post to:\r\n\r\n<strong>FAO: Independent Challenge Group</strong>\r\n<strong> Portsmouth Water Limited, </strong><strong>West Street, </strong><strong>Havant, </strong><strong>Hampshire, </strong><strong>PO9 1LG</strong>', 'Independent Challenge Group', '', 'publish', 'open', 'open', '', 'portsmouth-water-independent-challenge-group', '', '', '2026-01-09 11:12:15', '2026-01-09 11:12:15', '', 1712, 'http://www.portsmouthwater.co.uk/?page_id=1790', 14, 'page', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (1800, 1, '2026-01-09 11:10:58', '2026-01-09 11:10:58', '<h2>Welcome to the <span data-olk-copy-source="MessageBody">Independent Challenge Group</span> for Portsmouth Water</h2>\nWith origins dating back to 2012 and originally named the Customer Scrutiny Panel (CSP) is an independent group established to ensure that Portsmouth Water customers have been consulted on a range of important matters and significant plans from Portsmouth Water. As the local water supplier, we care about customers’ views, particularly on areas that have impact on levels of service, the environment or bills.\n\nThe purpose of the panel is to have informed scrutiny for a sustainable and equitable water future for Portsmouth Water &amp; its customers.\n<h3><strong>Membership of the <span data-olk-copy-source="MessageBody">Independent Challenge Group (ICG)</span></strong></h3>\nThe ICG comprises a range of key stakeholders including regulators, customer representatives, local government elected members and members who play key roles within the communities served by Portsmouth Water. The current members are listed below.\n\n<strong>Stef Nienaltowski Independent Chair</strong>\nCllr Bob Maynard, Gosport Borough Council\nSharon Darcy, Portsmouth Water Non-Exec Director\nCatherine Jones, Consumer Council for Water\nRoy Briscoe, Chichester District Council\nChris Need, West Sussex Growers Association\nCllr Pieter Montyn, West Sussex County Council\nTerence Carvalho, Delivered Social\nCllr Mike Ford, Fareham Council\nElla Reilly University Student\nCllr Sue Wallsgrove, Arun District Council\nTom Massey, Environmental Agency\nRebecca Gale, University of Portsmouth PhD Student\nSandy Bramley, Citizens Advice\nSarah Goode, Environmental Agency\nCllr Grainne Rason, Havant Borough Council\nRachael Clemson, Natural England\nCllr Dave Ashmore, Portsmouth City Council\nRichard Lee, Portsmouth City Council\nKaty Ricks, Tackling Poverty PCC\nDr Julia Brown, University of Portsmouth\nTouriya Ghadbar, University of Portsmouth PhD Student\n\n<em><strong>All these members are completely independent of Portsmouth Water.</strong></em>\n\n[divider height="30" style="default" line="default" themecolor="1"]\n<h2>The Role of the <span data-olk-copy-source="MessageBody">Independent Challenge Group </span></h2>\n<ul>\n 	<li>Reviewing the performance against each one of Portsmouth Water’s commitments and Outcome Delivery Incentives in its <a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/">Business Plan</a></li>\n 	<li>Producing a report to the Portsmouth Water Board annually to summarise The Panel’s findings on the above, which will accompany the Risk and Compliance Statement or Assurance Report produced by the company in its Annual Report. This report is also shared with customers and stakeholders.</li>\n 	<li>Advising on and monitoring the effectiveness of the ongoing engagement Portsmouth Water has with its customers in each community, recognizing the diversity of all socio-economic groups that it supplies with water.</li>\n</ul>\nThe ICG will meet at least twice per year.\n\nThis web page is updated to show the progress of the panel. All relevant documents and meeting minutes will be posted here as and when they are complete. Below is a list of relevant documents showing the progress to date:\n<h2>Register interest in joining our <span data-olk-copy-source="MessageBody">Independent Challenge Group</span></h2>\n[gravityform id="30" title="false" description="false"]\n\n<p><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2026/01/ICG-Meeting-Minutes-December-2025.docx">ICG Meeting Minutes - December 2025</a></p>\n\nIf you have any comments or observations about how we engage with customers please forward them via email to <a href="mailto:jamie.jones@portsmouthwater.co.uk">jamie.jones@portsmouthwater.co.uk</a> or by post to:\n\n<strong>FAO: Independent Challenge Group</strong>\n<strong> Portsmouth Water Limited, </strong><strong>West Street, </strong><strong>Havant, </strong><strong>Hampshire, </strong><strong>PO9 1LG</strong>', 'Independent Challenge Group', '', 'inherit', 'open', 'open', '', '1790-autosave-v1', '', '', '2026-01-09 11:10:58', '2026-01-09 11:10:58', '', 1790, 'http://www.portsmouthwater.co.uk/2015/01/29/1790-autosave-v1/', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (1819, 1, '2015-02-02 10:14:07', '2015-02-02 10:14:07', 'The customer services pages explain our service standards, let you know how we calculate your account and gives details of payment methods.\r\nCustomer Services\r\n\r\nOur special services, primarily aimed at our older and disabled customers, are also featured here.\r\n\r\nIf you are moving house, you can register your change of address here.\r\n\r\nPortsmouth Water has a proud history of providing high quality service to its customers whilst having the lowest water supply charges in England and Wales. Our dedicated Customer Service Staff are available to answer all customer calls ranging from supply problems through to account queries, whilst our Operations Centre is manned 24 hours a day, 365 days a year, to deal with all supply emergencies.\r\n\r\nLevels of Customer Service are audited annually by the Water Services Regulation Authority (OFWAT), who consistently report that the service provided by the Company is at the highest level.\r\nOur Customer Promise\r\n\r\n    We will present ourselves in a professional manner.\r\n    We will always be courteous.\r\n    We will aim to resolve issues at the first point of contact, but recognise when specialist intervention is required.\r\n    Whenever dealing with a member of the public we should give a name.\r\n    When visiting a customer’s home or business an ID card must always be shown.\r\n    We will not use jargon or technical terms without explanation.\r\n    We will inform customers of our service standards so they are aware of the likely duration of a particular matter.\r\n\r\n    We will dress in a manner which is presentable.\r\n    We will ensure that someone is available to deal with external customers throughout our advertised opening hours.\r\n    We will endeavour to keep customers informed with appropriate notification when we may cause them a disturbance.\r\n    We will try to avoid damaging or soiling a customer’s property and surroundings.\r\n    We will leave jobs tidy.\r\n    We will ensure we have an efficient way of answering the phone and collecting messages.\r\n\r\n\'We aim to supply drinking water of the highest quality, combining high levels of customer service, with excellent value for money.\'', 'Customer Services', '', 'publish', 'open', 'open', '', 'customer-services', '', '', '2015-03-11 17:55:21', '2015-03-11 17:55:21', '', 0, 'http://www.portsmouthwater.co.uk/?page_id=1819', 15, 'page', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (1824, 1, '2015-02-02 11:17:45', '2015-02-02 11:17:45', '<h4>In this section you will find information on water meters, the Company\'s Code of Practice, Southern Water and the Company\'s policy regarding empty properties.</h4>\r\nClick on a title below to read more information on each section\r\n\r\nauto\r\n\r\nFresh and Waste Water:\r\n<h4>Southern Water</h4>\r\nPortsmouth Water provides your drinking water and normally Southern Water charge for your waste water.\r\n\r\nYou will be billed separately for sewerage by your waste water provider, normally Southern Water Services Limited. Queries and complaints concerning sewerage services should also be addressed to your provider.\r\n\r\nSouthern Water is an entirely separate Company to Portsmouth Water and can be contacted on 0845 2720845.\r\n\r\nFor further information on Southern Water\'s services please click here to visit their website <a href="http://www.southernwater.co.uk" target="_blank" rel="noopener noreferrer">www.southernwater.co.uk</a>\r\n<h4>Albion Water</h4>\r\nAlbion Water provides sewerage services for some customers in Knowle Village, Fareham.\r\n\r\nAlbion Water can be contacted on 0845 604 2355 or via email at <a href="customerservices@albionwater.co.uk ">customerservices@albionwater.co.uk</a>\r\n\r\nChanging to a Water Meter: Most household customers can have a water meter fitted free, subject to a satisfactory survey. Within the first 24 months customers do have the option of changing their charges back to the previous method if a customer is no longer happy to be supplied via a meter or no cost savings have been made.\r\n\r\n<a href="/wp-content/uploads/2015/02/DF2F861D-FFC4-48A5-96E7-13B3D7779D1B.pdf" target="_blank" rel="noopener noreferrer">To view information on \'Changing to a Water Meter\' click here</a>\r\n\r\nCompulsory Metering:\r\n\r\nSome types of apparatus use large quantities of water, for example a sprinkler can use as much water in one hour as a family of four uses for domestic purposes in two days. There is concern about how much water is taken from underground sources and rivers, and compulsory meters can help us to preserve the balance between the growing demand for water and the environment.\r\n\r\nWe view the efficient use of water as a partnership between ourselves and our customers and so we have decided upon a policy of metering in the following circumstances.\r\n<ul>\r\n 	<li>Where garden watering is undertaken other than by hand.</li>\r\n 	<li>Where the property has an automatically replenished swimming pool.</li>\r\n 	<li>For a double bath - that is a bath with a capacity of over 230 litres/50 gallons.</li>\r\n 	<li>Where a Reverse Osmosis type water softener system is fitted.</li>\r\n 	<li>For a power shower (Pumped and Multihead variety).</li>\r\n</ul>\r\nMeters are installed free for domestic customers, subject to a satisfactory survey. <a href="/customer-services/domestic-water-meters/application/">Please click here to complete a Water Meter Application</a>.\r\n\r\nCode of Practice and Procedures for Leakage on Measured Domestic Supplies: To view our Code of Practice for Leakage regarding metered domestic supplies, <a href="/wp-content/uploads/2017/11/COP-LEAKAGE.pdf" target="_blank" rel="noopener noreferrer">click here.</a>\r\n\r\nEmpty Properties: Where single premises are unoccupied for more than six months and you request in advance that the supply be turned off at the Company\'s controlling stop valve (if available), no further Water Supply charge will be made until the supply is reconnected for which there is no charge.\r\n\r\nCode of Practice for Domestic Customers:\r\n\r\nThis Code of Practice informs you of the main services we provide, our commitment to our domestic customers and tells you where and how to get advice and help. This code makes up a suite of codes comprising of Customer, Leakage and Debt Recovery codes, all of which are approved and regularly reviewed by Ofwat.\r\n\r\n<a href="/wp-content/uploads/2018/02/COP-CUSTOMER.pdf" target="_blank" rel="noopener noreferrer">To download our Code of Practice click here.</a>\r\n\r\naccordion\r\n\r\n&nbsp;', 'Customer Information', '', 'publish', 'open', 'open', '', 'customer-information', '', '', '2025-10-08 17:46:49', '2025-10-08 16:46:49', '', 1819, 'http://www.portsmouthwater.co.uk/?page_id=1824', 3, 'page', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (1834, 1, '2015-02-02 14:47:24', '2015-02-02 14:47:24', '<h4>The Company provides over 300,000 properties with a clean and continuous supply of water, 24 hours a day, 365 days a year at the lowest price in the country.</h4>\r\n<h4>At less than 33p, the average daily cost to you is still below the cost of a daily newspaper.</h4>\r\n<h2>2021-22</h2>\r\nTo view our full 2021-2022 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/03/SOC_HOUSEHOLD_2021-22.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our Final Charges Scheme Assurance Statement for 2021-22 please click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/Assurance-Statement-Household-29-January-2021.pdf" target="_blank" rel="noopener noreferrer">here</a>\r\n\r\nTo view our full 2023-2024 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/SOC_HOUSEHOLD_2023-24-v2.pdf">here</a>\r\n\r\nTo view our Final Charges Scheme Assurance Statement for 2022-23 please click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/Assurance-Statement-for-Household-Charges-2023-24-FINAL.pdf">here</a>\r\n<h2>Previous Years</h2>\r\nTo view our full 2020-2021 Scheme of Charges for household customers click <a href="/wp-content/uploads/2020/03/SOC_HOUSEHOLD_2020-21_REVISED-MARCH-2020.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our full 2019-2020 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/customer-services/charges-and-payments/soc_household_2019-20/">here</a>To view our full 2018-2019 Scheme of Charges for household customers click <a href="/wp-content/uploads/2018/01/SOC_HOUSEHOLD_2018-19.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our full 2017-2018 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_HOUSEHOLD_2017-18.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our full 2016-2017 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_HOUSEHOLD_2016-17.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our full 2015-2016 Scheme of Charges for household customers click <a title="SOC_HOUSEHOLD_2015-16" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_HOUSEHOLD_2015-16.pdf" target="_blank" rel="noopener noreferrer">here</a>\r\n\r\n20\r\ndefault\r\ndefault\r\n<h2>Ways to Pay</h2>\r\nno-repeat;center top;;\r\nauto\r\n\r\nPay by Direct Debit\r\n<img src="/wp-content/uploads/2015/02/pay-direct-debit.jpg" alt="" />\r\nPayments can be spread with a monthly Direct Debit at no additional charge. You can pay by one, two or up to eight monthly instalments. There is a choice of payment dates, the 1st, 8th, 15th or 28th of the month.\r\n\r\nPlease click <a href="https://www.portsmouthwater.co.uk/customer-services/direct-debit-setup-request/">here</a> to set up a Direct Debit.\r\nleft\r\n\r\nPay Online\r\n<img src="/wp-content/uploads/2015/02/pay-online.jpg" alt="" />\r\n<a href="https://ip.e-paycapita.com/AIP/itemSelectionPage.do?link=showItemSelectionPage&amp;siteId=141&amp;languageCode=EN&amp;source=AIP" target="_blank" rel="noopener noreferrer">You can pay your bill online here</a>, using most major credit and debit cards.\r\n\r\nNo additional charges are made for payments received by debit or credit cards. You will need sight of your most recent bill and customer reference number.\r\nleft\r\n<a href="https://ip.e-paycapita.com/AIP/itemSelectionPage.do?link=showItemSelectionPage&amp;siteId=141&amp;languageCode=EN&amp;source=AIP">https://ip.e-paycapita.com/AIP/itemSelectionPage.do?link=showItemSelectionPage&amp;siteId=141&amp;languageCode=EN&amp;source=AIP</a>\r\n\r\ndefault\r\n\r\nPay by Telephone\r\n<img src="/wp-content/uploads/2015/02/pay-telephone.jpg" alt="" />\r\nYou can pay your bill 24 hours a day, 7 days a week via our automated telephone payments line, by calling our free phone number 0800 0480 021.\r\n\r\nNo additional charges are made for payments received by debit or credit cards.\r\n\r\nYou will need sight of your most recent bill and customer reference number.\r\nleft\r\n\r\nPay by BACS or Internet Banking\r\n<img src="/wp-content/uploads/2015/02/pay-online-banking.jpg" alt="" />\r\nIf you arrange your payments online, please advise your bank that future payments should be made to our Lloyd\\\'s Bank Head Office Collection Account:-\r\n\r\nSORTCODE:30-00-00\r\n\r\nACCOUNT NUMBER:02390302\r\n\r\nPlease remember to quote your reference number when making payments.\r\nleft\r\n<h4>Other Payment Information</h4>\r\nIf you are having difficulty in paying your bill, or would like to know if you can clear your arrears quicker, or reduce your annual charge please see <a href="/customer-services/problems-paying/">here</a>\r\nno-repeat;center top;;\r\nauto\r\n\r\nPayment In Full or Two Half-yearly Payments: Your water bill is for the whole year from 1st July to 30th June. You can either pay your bill in full immediately, or if you wish you can pay in two instalments, the first being due straight away and the second on 1st January. We will send out a reminder for the second instalment.\r\n\r\nInstalments - Spread Your Payments: Do not worry if you have not got a bank or building society account and need to spread the payments of your water bill. You can sign up for weekly, fortnightly or monthly payments by <a href="/contact-us/">contacting our Customer Services Department</a>. A set of instalment slips payable free of charge at any branch of Lloyds will be sent to you. You can choose to make your payment at any PayPoint retailer with your unique barcode printed on the front page.\r\n\r\nYou can use the link below to find your closest PayPoint location.\r\n\r\n<a href="https://www.paypoint.com/en-gb" target="_blank" rel="noopener noreferrer">https://www.paypoint.com/en-gb</a>\r\n\r\nCharging by Rateable Value: Although in 1991 the local authority ceased using the Rateable value of a property for charging rates, and the Rateable values were no longer reviewed, the Government made provision for the Water Industry to continue using these assessments for charging purposes. For those properties without a Rateable Value and who are not on a meter we charge a Licence Fee for the supply of water.\r\n\r\nQueries About Your bill: If you have any queries regarding your bill you can contact us by telephone, email or letter. If you decide to contact us by email or letter we will answer your query within 10 working days of receiving the correspondence. If you write to ask us to change the way you pay your bill and we find we cannot make the change we will let you know within 5 working days from the date we receive your letter.\r\n\r\nRefund Policy: Your Portsmouth Water account may be in credit for a number of reasons, please see our refund policy for details of how to ask for a refund.\r\n\r\n<a href="/customer-services/refund-policy">Portsmouth Water Refund Policy</a>\r\n\r\naccordion', 'Charges and Payments', '', 'draft', 'open', 'open', '', 'charges-and-payments', '', '', '2025-01-29 16:00:56', '2025-01-29 16:00:56', '', 1819, 'http://www.portsmouthwater.co.uk/?page_id=1834', 6, 'page', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (1869, 1, '2015-02-03 14:26:10', '2015-02-03 14:26:10', '<h4>Please complete the form below with as much information as you can provide so that we can process your application as quickly as possible.</h4>\r\n<h5>Please note: For replacing or adding a name the form needs to be completed by the account holder.</h5>\r\n<p>Thank You</p>\r\n\r\n[hr height="5" style="default" line="default" themecolor="1"]\r\n\r\n[gravityform id="3" name="Change of Name" ajax="true"]\r\n\r\nno-repeat;center top;;\r\n\r\nauto\r\n\r\n', 'Change of Name', '', 'publish', 'open', 'open', '', 'change-name', '', '', '2019-01-24 09:41:01', '2019-01-24 09:41:01', '', 1819, 'http://www.portsmouthwater.co.uk/?page_id=1869', 9, 'page', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (1875, 1, '2015-02-04 17:17:40', '2015-02-04 17:17:40', '', 'Meter', '', 'inherit', 'open', 'open', '', 'meter', '', '', '2015-02-04 17:17:40', '2015-02-04 17:17:40', '', 0, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Meter.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (1876, 1, '2015-02-04 17:37:59', '2015-02-04 17:37:59', '', 'Leakage_Code_of_Practice(1)', '', 'inherit', 'open', 'open', '', 'leakage_code_of_practice1', '', '', '2015-02-04 17:37:59', '2015-02-04 17:37:59', '', 0, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Leakage_Code_of_Practice1.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (1877, 1, '2015-02-05 09:53:01', '2015-02-05 09:53:01', '<h4>Please complete the form below with as much information as you can provide so that we can process your application as quickly as possible.</h4>\r\nThank You\r\n\r\n[hr height="5" style="default" line="default" themecolor="1"]\r\n\r\n[gravityform id="4" name="Water Meter Application" title="false" description="false" ajax="true"]', 'Water Meter Application for Domestic Customers', '', 'publish', 'open', 'open', '', 'application', '', '', '2025-06-17 16:00:05', '2025-06-17 15:00:05', '', 15358, 'http://www.portsmouthwater.co.uk/?page_id=1877', 0, 'page', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (1885, 1, '2015-02-05 15:44:20', '2015-02-05 15:44:20', '', 'business-customers', '', 'inherit', 'open', 'open', '', 'business-customers-2', '', '', '2015-02-05 15:44:20', '2015-02-05 15:44:20', '', 0, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/business-customers.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (1886, 1, '2015-02-05 15:47:38', '2015-02-05 15:47:38', '', '94018917-8833-4A1C-A91D-02BC7B49443F', '', 'inherit', 'open', 'open', '', '94018917-8833-4a1c-a91d-02bc7b49443f', '', '', '2015-02-05 15:47:38', '2015-02-05 15:47:38', '', 0, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/94018917-8833-4A1C-A91D-02BC7B49443F.pdf', 0, 'attachment', 'application/pdf', 0); 
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INSERT INTO `wlcj_posts` VALUES (1894, 1, '2015-02-05 16:39:51', '2015-02-05 16:39:51', '', 'e-meters', '', 'inherit', 'open', 'open', '', 'e-meters', '', '', '2015-02-05 16:39:51', '2015-02-05 16:39:51', '', 0, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/e-meters.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (1895, 1, '2015-02-05 16:45:05', '2015-02-05 16:45:05', '', 'AE8C30FF-CA7F-4133-A41D-5E3985F115B6', '', 'inherit', 'open', 'open', '', 'ae8c30ff-ca7f-4133-a41d-5e3985f115b6', '', '', '2015-02-05 16:45:05', '2015-02-05 16:45:05', '', 0, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/AE8C30FF-CA7F-4133-A41D-5E3985F115B6.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (1903, 1, '2015-02-12 14:15:36', '2015-02-12 14:15:03', 'intro\r\n\r\nA free service for our customers who need extra support. If you have specific requirements due to your age, ill health, a disability or a mental illness please register so we can help. See below for the services we offer.\r\n\r\nno-repeat;center top;;\r\n\r\nauto\r\n<h2>Services</h2>\r\nno-repeat;center top;;\r\n\r\nauto\r\n\r\nSending Your Bill:\r\n\r\n<strong>Talking bill service</strong> – When your bill is produced we will telephone you to tell you how much it is before we send it.\r\n\r\n<strong>Nominee Service</strong> – If it helps you could nominate someone else for us to send your bill to (perhaps a relative or friend). Your nominee would not be liable for your bill but could let you know the amount and date of the payment(s) required and possibly send the payment for you. Should the bill remain unpaid, any reminders would also be sent to your nominee. Circumstances, like a stay in hospital may prevent you from paying your bill – we can also notify your nominee if a bill remains unpaid.\r\n\r\n<strong>Large print bills</strong> – We can send your bill in large print if you have restricted sight.\r\n\r\nEmergencies and Interruptions:\r\n<h4>Emergencies and Interruptions to Your Water Supply</h4>\r\nOccasionally we have to interrupt water supplies to carry out planned repairs. We will warn you of these interruptions by delivering a card through your door. However, if you are blind, partially sighted or have difficulties reading English we can contact you by phone. If you have hearing difficulties we can contact a nominee to let them know when your supply is likely to be affected. Sometimes interruptions are caused by emergencies such as burst pipes. We cannot forewarn you of these, however we will let you know what the problem is, what action you should take and when normal supplies will be restored. If your water supply is interrupted for a long period of time and you are unable to collect water from a supply point we have arranged, we can deliver bottled water to your door.\r\n\r\nHome Visits:\r\n\r\nAt your request we can arrange a convenient time for a member of staff to visit your home. Our staff are trained to answer questions about your water supply, provide advice on water efficiency, assist you with queries about your bill and fill out application forms for our assistance tariffs.\r\n\r\nIdentification of Portsmouth Water Personnel:\r\n\r\nYou can have a personal password on your account that we will use every time we visit you, helping you to guard against bogus callers.\r\n\r\nPortsmouth Water staff can be identified by their photographic identification card, which they should show whenever they visit.\r\n\r\nIf you’re unsure don’t open the door!! Call us on 023 9247799 to confirm it is us.\r\n\r\nAccess to our Head Office at Havant:\r\n\r\nA clear visible ramp is available at our Head Office which leads straight into the reception area. Disabled toilet facilities are also available.\r\n\r\nCar parking is available on site\r\n\r\nHow to Beat the Bogus Caller: <img style="float: right; max-width: 30%;" src="/wp-content/uploads/2015/02/bogus-callers.jpg" alt="stop, chain, check" />\r\n<h4>Knock knock! Who\'s there? Be stranger aware!</h4>\r\nThe music-hall image of a man in a mask and striped jumper creeping around in the dark is a far cry from today’s burglar.\r\n\r\nThe modern day intruder is more likely to arrive in broad daylight and talk his way into your home by claiming he is from the Water Board or another utility company.\r\n\r\nBefore letting anyone into your home, we recommend you follow STOP, CHAIN, CHECK.\r\n\r\nIf you see anyone acting suspiciously contact the police on 999.\r\n<h4>You can identify Portsmouth Water staff by their:</h4>\r\n<img style="float: right; max-width: 20%;" src="/wp-content/uploads/2015/02/portsmouth-water-staff.png" />\r\n<ul>\r\n 	<li>Portsmouth Water photographic identification card</li>\r\n 	<li>Portsmouth Water uniform with kingfisher logo</li>\r\n 	<li>Portsmouth Water vehicle with kingfisher logo</li>\r\n</ul>\r\n<strong>If you are unsure please call us on 023 9247 7999.</strong>\r\n\r\naccordion\r\n<p style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">If you would like to register for Priority Services, you can either</span></p>\r\n\r\n<ul>\r\n 	<li style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">Fill in our secure online form below or</span></li>\r\n 	<li style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">Call our Customer Services department on 023 92499666</span></li>\r\n</ul>\r\nRegister for Priority Services\r\n\r\n&nbsp;\r\n\r\ncenter\r\n\r\nicon-download\r\n\r\nright\r\n\r\n#2a6dba\r\n\r\n#ffffff\r\n\r\n3', 'Priority Services Register Old', '', 'draft', 'closed', 'open', '', 'priority-services-old', '', '', '2024-11-21 12:48:47', '2024-11-21 12:48:47', '', 1819, 'http://www.portsmouthwater.co.uk/?page_id=1903', 16, 'page', '', 0); 
INSERT INTO `wlcj_posts` VALUES (1904, 1, '2015-02-12 13:33:30', '2015-02-12 13:33:30', '', 'service-plus', '', 'inherit', 'open', 'open', '', 'service-plus', '', '', '2015-02-12 13:33:30', '2015-02-12 13:33:30', '', 1903, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/service-plus.jpg', 0, 'attachment', 'image/jpeg', 0); 
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INSERT INTO `wlcj_posts` VALUES (1907, 1, '2015-02-12 14:35:20', '2015-02-12 14:35:20', '', '0BAAE66A-3D29-42EC-AD7C-797FCC26FA8D', '', 'inherit', 'open', 'open', '', '0baae66a-3d29-42ec-ad7c-797fcc26fa8d', '', '', '2015-02-12 14:35:20', '2015-02-12 14:35:20', '', 0, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/0BAAE66A-3D29-42EC-AD7C-797FCC26FA8D.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (1909, 1, '2015-02-12 15:55:52', '2015-02-12 15:55:52', '', 'bogus-callers', '', 'inherit', 'open', 'open', '', 'bogus-callers', '', '', '2015-02-12 15:55:52', '2015-02-12 15:55:52', '', 0, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/bogus-callers.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (1911, 1, '2015-02-12 16:44:49', '2015-02-12 16:44:49', '<h1>Guaranteed Service Standards</h1>\r\n<h2>Your Good Service Guarantee</h2>\r\nWe have a Guaranteed Standards Scheme for our customers, which puts in writing the minimum standards we aim to meet. If we fail to meet the standards we will pay you compensation.\r\n\r\nDetails of our Guaranteed Standards Scheme are given below.\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="Appointments"]If we have to make an appointment to visit you, we will make a morning or afternoon appointment (before or after 12pm) on a specific day, Monday to Friday. If requested, we can make an appointment for a 2 hour period. If we cannot keep the appointment we will let you know at least 24 hours in advance either in writing or by telephone.\r\n\r\n<span data-contrast="auto">If we do not meet this commitment, a compensation amount of £40 will be automatically applied to your account. </span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">If we do not keep to the appointment that has been made, or we cancel the appointment with less than 24 hours’ notice, a compensation amount of £50 will be automatically applied to your account. </span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">In some scenarios a payment will not be made, for example:</span><span data-ccp-props="{}"> </span>\r\n<ul>\r\n 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">If you cancel the appointment</span><span data-ccp-props="{}"> </span></li>\r\n 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">If we cancel the appointment giving at least 24 hours’ notice</span><span data-ccp-props="{}"> </span></li>\r\n 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">If we are not able to keep the appointment due to severe weather</span><span data-ccp-props="{}"> </span></li>\r\n 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">If we are not able to keep the appointment due to industrial action by the company’s employees</span><span data-ccp-props="{}"> </span></li>\r\n 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">If we are not able to keep appointment due to an act or default of a person other than the company’s representative.</span><span data-ccp-props="{}"> </span></li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Notice of planned supply interruption"]\r\n\r\n<span data-contrast="auto">If your supply needs to be turned off for planned maintenance or other necessary work, we will give you reasonable notice of the date and time that we expect the water supply to be turned off and restored.</span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">If the water supply is going to be turned off for more that 4 hours, we will provide you with this notice at least 48 hours in advance of the supply interruption. </span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">If we fail to provide you with reasonable notice of a planned interruption to your supply, a compensation payment of £50 will be automatically applied to your account. </span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">As part of our programme for checking leaks we sometimes turn off sections of mains pipe at night in a programmed way to identify the sections leaking. We usually do this between midnight and 5 o’clock in the morning.</span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">These interruptions usually last less than half an hour. If this is likely to cause you a specific problem, please contact us on </span><a href="mailto:hi@portsmouthwater.co.uk"><span data-contrast="none">hi@portsmouthwater.co.uk</span></a><span data-contrast="auto"> or </span><span data-contrast="none">023 9249 9666</span><span data-contrast="auto">. Because the disruption is slight we won’t tell you in advance nor do we regard this as a failure to meet standards.</span>[/accordion_item]\r\n\r\n[accordion_item title="Restoration of water supplies"]\r\n\r\n<span data-contrast="auto">For planned interruptions, if we fail to restore the supply by the period detailed in our notice, a compensation payment of £50 will be automatically applied to your account. </span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">For emergencies, where the water supply is interrupted for more than 12 hours, a compensation payment of £50 will be automatically applied to your account. </span>\r\n\r\n<span data-contrast="auto">Further compensation payments of £50 will be automatically applied to your account for every 12 hour period you remain impacted by a supply interruption. Compensation payments are limited to a maximum of a customer’s annual water supply charge.</span>[/accordion_item]\r\n\r\n[accordion_item title="Minimum pressure standard"]\r\n\r\n<span data-contrast="auto">We aim to maintain a minimum pressure of water in a communication pipe at 10 metres static head. In the event of pressure falling below 7 metres on two occasions, for more than one hour, within a 28 day period, a compensation payment of £50 will normally be automatically be applied to your account. </span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">However, sometimes it may not be possible for us to identify impacted customers. In this situation you can make a claim within 3 months of last low pressure event.</span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">If you feel you have a problem with your pressure please contact our Head Office. We will investigate the matter free of charge and report back to you.</span>[/accordion_item]\r\n\r\n[accordion_item title="Responses to enquiries about bills and/or alternative methods of payment"]\r\n\r\n<span data-contrast="auto">If you write to us with a query about the correctness of your account we will answer the query within 10 working days of receiving your request.</span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">If you write to ask us to change the way you pay your bill, and we find we cannot make the change, we will let you know within 5 working days of receiving your request.</span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">If we do not meet these commitments, a compensation amount of £40 will be automatically applied to your account. </span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">We offer customers an online customer portal where you can view your bills, balance, make a payment and update any specific needs. You can do this by clicking “Register/Log in to your online account” at the top of this page, or visit myaccount.portsmouthwater.co.uk</span>\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Core Priority Services"]\r\n\r\n<span data-contrast="auto">Our Priority Services Register (PSR) lets us know about additional support you may need with billing or in an incident. You will also be added to our Core Priority Services Register if you have told us you:</span><span data-ccp-props="{}"> </span>\r\n<ul>\r\n 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">require constant access to water</span><span data-ccp-props="{}"> </span></li>\r\n 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">need us to provide bills in an alternative format such as large print or braille</span><span data-ccp-props="{}"> </span></li>\r\n 	<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">have a nominee in place</span><span data-ccp-props="{}"> </span></li>\r\n</ul>\r\n<span data-contrast="auto">When you are added to our Core Priority Services Register, we will write to you in 30 days to let you know about the support you will receive. </span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">If we don’t do this, or don’t deliver the service we have committed to, a compensation amount of £100 will be automatically applied to your account.[/accordion_item]</span>\r\n\r\n[accordion_item title="Water quality notices"]\r\n\r\n<span data-contrast="auto">On extremely rare occasions, we</span> <span data-contrast="auto">may have to issue you with a water quality notice. If this happens, you may need to restrict or change how you use your water. </span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">If the quality of your water supply has not been restored after 48 hours of the notice being issued, a compensation payment will be made. </span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">If we do not meet this commitment, a compensation amount of £40 will be automatically applied to your account. If the quality of your water supply continues not to be restored, additional compensation payments of £20 will be made for each 24 hour period after the initial 48 hour period. </span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">There are some circumstances in which a payment will not be made for example If the water supply was polluted or contaminated by the customer or if the notice is served due to drought or immediately following a period of drought.[/accordion_item]</span>\r\n\r\n[accordion_item title="Household customers that owe Portsmouth Water money"]\r\n\r\n<span data-contrast="auto">If you have fallen behind in making payments to us, and we plan to either register a default notice with a single or multiple Credit Reference Agencies, or commence court proceedings, we will send you an outstanding charging notice.</span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">This notice will provide you with all the information you need to help you understand the outstanding amount, the period to which the charges relate to and how you can contact us. Following this notice we will not progress with any default registrations or court proceedings for 30 calendar days.</span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">If you do not contact us or make a payment, we will send you a second outstanding charging notice giving you further opportunity to contact us and discuss or resolve the outstanding balance.</span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">If we do not meet this commitment, a compensation amount of £150 will be automatically applied to your account.</span><span data-ccp-props="{}">[/accordion_item]</span>\r\n\r\n<span class="TextRun SCXW239244386 BCX8" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW239244386 BCX8">[accordion_item title="Moving to measured charging for supply of water"]</span></span><span class="EOP SCXW239244386 BCX8" data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">If you request for a meter to be installed at your property, we will install the water meter within 8 weeks from the date of your request.</span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">If we fail to install the water meter within 8 weeks, a compensation payment will be made. The amount will be for the value of the water bill you have paid between the end of the 8 week period, and the date the meter was actually installed.</span><span data-ccp-props="{}">[/accordion_item]</span>\r\n\r\n<span class="TextRun SCXW239244386 BCX8" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW239244386 BCX8">[accordion_item title="Reading meters"]</span></span><span class="EOP SCXW239244386 BCX8" data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">For older, analogue meters, we usually take a meter read every 6 months for billing purposes. Sometimes we may not be able to take a meter reading and your bill may be estimated. </span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">From 1</span><span data-contrast="auto">st</span><span data-contrast="auto"> October we are committing to taking at least one actual meter reading in a 13 month period. The 13 month period commences from either 1</span><span data-contrast="auto">st</span><span data-contrast="auto"> October, if the meter was installed prior to this date, or from the meter installation date. </span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">If we do not meet this commitment, a compensation amount of £40 will be automatically applied to your account. If we continue to fail to take an actual meter reading, an additional compensation payment of £80 will be made for each 13 month period that an actual meter reading is not taken. </span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">There are some circumstances which mean we are not able to read the meter, for example, if a customer refuses to give us access to the meter, or it is obstructed. In these instances, no compensation payment is due.[/accordion_item]</span>\r\n\r\n[accordion_item title="Complaints"]\r\n\r\n<span data-contrast="auto">We aim to respond to complaints within 5 working days but commit to providing a response within 10 working days, beginning the day after the complaint is received.</span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">You will be informed that we have registered your complaint, and we will provide a response either by phone, email or letter.</span><span data-ccp-props="{}"> </span>\r\n\r\n<span data-contrast="auto">If we do not meet this commitment, a compensation amount of £40 will be automatically applied to your account. <a href="https://www.portsmouthwater.co.uk/customer-services/complaints-about-our-service/">Find out more about our complaints process</a>.</span>\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]\r\n<h2>Code of Practice</h2>\r\nOur Code of Practice informs you of the main services we provide, our commitment to our domestic customers and tells you where and how to get advice and help. <a href="https://www.portsmouthwater.co.uk/customer-services/customer-information/">Access our Code of Practice.</a>', 'Service Standards', '', 'publish', 'open', 'open', '', 'service-standards', '', '', '2025-10-29 12:13:31', '2025-10-29 12:13:31', '', 1819, 'http://www.portsmouthwater.co.uk/?page_id=1911', 17, 'page', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (1931, 1, '2015-02-16 10:42:03', '2015-02-16 10:42:03', 'The Office of Water Services (OFWAT), the Drinking Water Inspectorate (DWI), and the Environment Agency (EA) regulate Portsmouth Water\'s activities, and links are provided to their websites.\r\n\r\nWaterAid is a charity committed to improving water supplies and sanitation in the developing world and is the charity supported by the Company and the whole water industry.\r\n\r\nOther organisations such as Trade Associations, Research and Advisory organisations are also provided with links.\r\nDetails\r\nWaterAid\r\nWaterAid UK\r\n\r\nWaterAid – www.wateraid.org.uk.\r\n\r\nEvery day over 1 billion people take their lives in their hands because of unsafe water and inadequate sanitation. To help make a difference to these people the Water Industry set up the WaterAid charity in 1981.\r\nThe Charity Vision and Mission\r\n\r\nWaterAid\'s vision is of a world where everyone has access to safe water and sanitation, with a mission to overcome poverty by enabling the world’s poorest people to gain access to safe water, sanitation and hygiene education.\r\n\r\nClick here for a report on WaterAid and children\r\nWhat does Water Aid do\r\n\r\nWaterAid enables the world’s poorest people to gain access to safe water, sanitation and hygiene education. These basic human rights underpin health, education and livelihoods and form the first, essential step in overcoming poverty.\r\n\r\nWaterAid works with local partners, who understand local issues, and provide them with the skills and support to help communities set up and manage practical and sustainable projects that meet their real needs.\r\n\r\nWaterAid campaigns locally and internationally to change policy and practice and ensure water and sanitation’s vital role in reducing poverty is recognised. WaterAid were important voices in the end poverty campaign.\r\nRealising the vision\r\n\r\nWaterAid are committed to addressing the vital need for safe water and sanitation head on. They aim to increase impact both directly on the ground through partner organisations, and indirectly by influencing others and promoting best practice in the field.\r\n\r\nAbove all they aim to be honest, accountable, effective, innovative and flexible. As a learning organisation, WaterAid are constantly evolving. An emphasis on research, analysis, evaluation and dissemination is vital to the charity’s future.\r\n\r\nWaterAid ethos is that it is only when all parties work together that there shared vision of a world in which everyone has access to safe water and sanitation can become reality\r\nWhat have we done – Customers and Employees\r\n\r\nOver the last 25 years donations to WaterAid received from our customers along with the fundraising efforts of our employees have reached a staggering £250,000.\r\n\r\nThe average cost per person of supplying a safe water supply to a village, combined with sanitation and hygiene education is only £15. This £15 transforms the standard of life and living in the communities in such a way to give them the best chance of lifting themselves out of extremes of poverty and disease. £250,000 has really made a difference.\r\nMore information and how to donate\r\n\r\nFor more information about WaterAid and how the money donated by you is used visit their website on www.wateraid.org.uk\r\n\r\nPlease help to continue make a difference by continuing to support WaterAid either by using the customer appeal leaflet, which is enclosed with your water bill or by sending a donation to: Portsmouth Water c/o WaterAid Donation, PO Box 8, West Street, Havant, Hants PO9 1LG.\r\n\r\nThere is no administrative charge by us will all donations received passed straight to WaterAid\r\n\r\nRemember £15 for each of these individuals can make a difference between life and death!\r\nThe Office of Water Services (OFWAT)\r\nOFWAT\r\n\r\nThe Office of Water Services through its Director General has two prime responsibilities in ensuring that the water undertakers can fund and carry out their primary functions of water supply and disposal, whilst looking after customer\'s interests by controlling increases in charges and monitoring levels of service.\r\n\r\nCustomers are represented by the Consumer Council for Water. They have their own legal duties which include identifying the main concerns of water customers, making representations to the companies and investigating complaints.\r\n\r\nThe local Consumer Council for Water for Portsmouth Water\'s customers is:\r\n\r\nConsumer Council for Water\r\nLondon and South East Region\r\n4th Floor (South)\r\nHigh Holborn House\r\n52-54 High Holborn\r\nLondon\r\nWC1V 6RL\r\n\r\nPhone: 020 7831 4790\r\ne-mail: londonandsoutheast@ccw.org.uk\r\n\r\nThe Ofwat National Customer Council, whose membership brings together the ten regional CSC Chairmen, represents customer interests at a national level.\r\n\r\nFurther information about Ofwat can be found at http://www.ofwat.gov.uk/.\r\nThe Consumer Council for Water\r\n\r\nThe Consumer Council for Water was set up in 2005 to provide a strong voice for water and sewerage consumers in England and Wales. With offices across these countries, we keep in close contact with companies that provide these services as well as the consumers themselves.\r\nGeneral enquiries:\r\n\r\nTel: 0207 931 8502\r\n\r\nIf you are hard of hearing you can contact us by minicom on 0121 345 1044.\r\n\r\nWebsite: www.ccw.org.uk\r\n\r\nE-mail: enquiries@ccw.org.uk\r\nDWIThe Drinking Water Inspectorate (DWI)\r\nDWI\r\n\r\nThe Drinking Water Inspectorate checks that the water companies in England and Wales supply water that is safe to drink and meets the standards set in the Water Quality Regulation. It investigates complaints from consumers and incidents which affect drinking water quality - these can lead to water companies being prosecuted.\r\nFor further information you can contact the DWI at:\r\n\r\nRoom M03\r\n55, Whitehall\r\nLondon,\r\nSW1A 2EY\r\nTelephone: 020 7082 8024\r\nFax: 020 7082 8028\r\n\r\nWebsite: http://www.dwi.gov.uk\r\ne-mail: dwi.enquiries@defra.gsi.gov.uk\r\nThe Environment Agency (EA)\r\n\r\nThe Environment Agency is the independent watchdog which regulates the qualitative and quantitative use of water resources.\r\nFor further information on the EA you can contact their regional office at:\r\n\r\nGuildbourne House\r\nChatsworth Road\r\nWorthing\r\nWest Sussex, BN1 1LD\r\n\r\nTelephone: 01903 832 000\r\nFax: 01903 821 832\r\nwebsite: http://www.environment-agency.gov.uk\r\nUnited Kingdom Water Industry Research (UKWIR)\r\nUKWIR\r\n\r\nUnited Kingdom Water Industry Research is an organisation set up by the UK water industry to provide a common research framework on shared issues enabling companies to work more efficiently and competitively.\r\nFor further information you can contact UKWIR at:\r\n\r\nUK Water Industry Research Limited\r\n1 Queen Anne\'s Gate\r\nLondon\r\nSW1H 9BT\r\n\r\nTel: +44(0)20 7344 1807\r\nFax: +44(0)20 7344 1859\r\nWebsite: http://www.ukwir.org\r\nE-mail: mail@ukwir.org.uk\r\nWater UK\r\nWater UK\r\n\r\nWater UK represents all UK water suppliers and waste water operators at a national and European level. They provide a positive framework for the water industry to engage with government, regulators, stakeholder organisations and the public and seek to develop policy and improve understanding in areas that involve the industry, its customers and stakeholders.\r\nFor further information you can contact Water UK at:\r\n\r\nWebsite: http://www.water.org.uk\r\nWater for Wildlife\r\n\r\nWater for Wildlife is a unique partnership supporting wetland conservation across the UK. It aims to co-ordinate the wetland work of The Wildlife Trusts, working with water companies, the Environment Agency and other key partners, to provide a more consistent and targeted approach to wetland conservation.\r\nFor further information you can contact Water for Wildlife at:\r\n\r\nWebsite: http://www.wildlifetrusts.org/living-landscape/water-wetlands\r\nWater UK\r\nHampshire and Isle of Wight Wildlife Trust\r\nWildlife Trust Partner Logo\r\n\r\nHampshire and Isle of Wight Wildlife Trust\r\nWaterwise\r\n\r\nWaterwise is an NGO dedicated to reducing water wastage. They work with the Government, Regulations, Industry Consumer Groups and other NGO\'s.\r\nFor further information you can contact Waterwise at:\r\n\r\nWebsite: http://www.waterwise.org.uk\r\nWater Wise\r\nEnergy Saving Community\r\n\r\nEnergy Saving Community was formed to offer a unique reference point on extensive advice on working as a community to save energy.\r\n\r\nEveryone wants to save energy and working together as a community can be a great way to reduce everyone\'s fuel bills and energy use, but it\'s not always easy to know how best to go about it. To find out more please follow the link below.\r\n\r\nhttp://www.energysavingcommunity.co.uk/', 'Links To Associated Organisations', '', 'publish', 'open', 'open', '', 'links-associated-organisations', '', '', '2018-12-14 14:39:24', '2018-12-14 14:39:24', '', 15085, 'http://www.portsmouthwater.co.uk/?page_id=1931', 0, 'page', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (2005, 1, '2015-02-16 15:37:17', '2015-02-16 15:37:09', '<h1>Play your part, get water smart</h1>\r\n<img class="alignright size-medium wp-image-11241" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/06/Play-Your-Part-Logo-300x259.png" alt="" width="300" height="259" />By making small changes, you can save water, save money and protect local water supplies.\r\n\r\nIf we all use less water, that will help make sure there’s enough for everyone, both now and in the future.\r\n\r\nAround a third of gas and electricity used in a typical home goes on heating water for washing, cooking and cleaning.\r\n\r\nSo, by having a shorter shower, for example, you’ll be saving water, energy and money. A shorter shower means less water, less gas or electricity to heat water, lower utility bills AND it’s better for the planet!\r\n\r\nAnd remember, if you’re on a water meter, by using less water, you’ll save money on your water AND wastewater bills.\r\n<h2>Get Water Fit</h2>\r\n<a href="https://getwaterfit.co.uk"><img class="alignright wp-image-11244 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/06/phone-300x181.png" alt="" width="300" height="181" /></a>You can can find a wide range of advice and support on using water wisely by visiting <a href="http://www.getwaterfit.co.uk">www.getwaterfit.co.uk</a> and entering your postcode. This includes:\r\n<ul>\r\n 	<li>Downloading the GetWaterFit app for your phone or tablet device</li>\r\n 	<li>Taking advantage of free water-efficient devices</li>\r\n 	<li>Booking a free online session with a water-saving expert</li>\r\n 	<li>Raising money for local charities by completing simple water efficiency challenges.</li>\r\n</ul>', 'Saving Water', '', 'draft', 'open', 'open', '', 'saving-water-old', '', '', '2022-08-11 20:03:38', '2022-08-11 19:03:38', '', 1986, 'http://www.portsmouthwater.co.uk/?page_id=2005', 4, 'page', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (2018, 1, '2015-02-16 16:07:54', '2015-02-16 16:07:54', '', 'Drought Tolerant Garden Award', '', 'inherit', 'open', 'open', '', 'drought-tolerant-garden-award', '', '', '2015-02-16 16:07:54', '2015-02-16 16:07:54', '', 0, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Drought-Tolerant-Garden-Award.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (2019, 1, '2021-06-15 10:51:50', '2021-06-15 09:51:50', '<h1>Play your part, get water smart</h1>\r\n<img class="alignright size-medium wp-image-11241" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/06/Play-Your-Part-Logo-300x259.png" alt="" width="300" height="259" />By making small changes, you can save water, save money and protect local water supplies.\r\n\r\nIf we all use less water, that will help make sure there’s enough for everyone, both now and in the future.\r\n\r\nAround a third of gas and electricity used in a typical home goes on heating water for washing, cooking and cleaning.\r\n\r\nSo, by having a shorter shower, for example, you’ll be saving water, energy and money. A shorter shower means less water, less gas or electricity to heat water, lower utility bills AND it’s better for the planet!\r\n\r\nAnd remember, if you’re on a water meter, by using less water, you’ll save money on your water AND wastewater bills.\r\n<h2>Get Water Fit</h2>\r\n<a href="https://getwaterfit.co.uk"><img class="alignright wp-image-11244 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/06/phone-300x181.png" alt="" width="300" height="181" /></a>You can can find a wide range of advice and support on using water wisely by visiting <a href="http://www.getwaterfit.co.uk">www.getwaterfit.co.uk</a> and entering your postcode. This includes:\r\n<ul>\r\n 	<li>Downloading the GetWaterFit app for your phone or tablet device</li>\r\n 	<li>Taking advantage of free water-efficient devices</li>\r\n 	<li>Booking a free online session with a water-saving expert</li>\r\n 	<li>Raising money for local charities by completing simple water efficiency challenges.</li>\r\n</ul>', 'Saving Water', '', 'inherit', 'open', 'open', '', '2005-autosave-v1', '', '', '2021-06-15 10:51:50', '2021-06-15 09:51:50', '', 2005, 'http://www.portsmouthwater.co.uk/2015/02/16/2005-autosave-v1/', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (2023, 1, '2015-02-16 16:15:21', '2015-02-16 16:15:21', '', '17B0518F-1101-4744-952E-59A6431015DD', '', 'inherit', 'open', 'open', '', '17b0518f-1101-4744-952e-59a6431015dd', '', '', '2015-02-16 16:15:21', '2015-02-16 16:15:21', '', 0, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/17B0518F-1101-4744-952E-59A6431015DD.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (2027, 1, '2015-02-16 17:05:33', '2015-02-16 17:05:42', '<h4>Conservation</h4>\r\n\r\n<img src="/wp-content/uploads/2015/02/Common-Spotted-Orchid-Fort-Southwick-Custom.jpg" class="alignright" /><p>Portsmouth Water operates within an environmentally sensitive area, with internationally important inter tidal mudflats and saltmarsh along the coast, and the chalk streams of the South Downs which provide a very special wetland habitat and water resource. This provides major challenges to the Company at a time when customer expectations are also rising. The requirements of European legislation provide extra constraints, in addition to climate change, extreme weather events, and the day to operating challenges of supplying water to more than 655,000 people, while minimising our environmental impact.</p>\r\n\r\n<h4>Biodiversity Action Plan - Policy and Practice</h4>\r\n\r\n<p>The Company\'s policy is to conserve and enhance the natural environment of its land and water areas and to preserve historic buildings and equipment, so far as is consistent with the primary duty of providing a sufficient supply of wholesome water at reasonable cost. Where possible the Company explores opportunities to encourage recreational use.</p>\r\n\r\n<p>The Company has a long history of good practice in consultation and development in an area with many important wildlife sites and with landscape appreciated by residents and a large number of visitors. When new structures and buildings are required, the Company\'s policy is to ensure that, by careful design and landscaping, they blend into their surroundings. We continue to give full consideration to the environmental aspects of all our activities throughout our area of supply.</p>\r\n\r\n<p>We are committed to ensuring compliance with all environmental legislation and obligations, carefully assessing the impact of our activities, especially construction projects on the environment, to ensure that the impact of such schemes is minimised. In 2013/14 the Company Environmental and Biodiversity Specialist developed a new environmental screening tool to help our engineers and project managers to identify any potential environmental and ecological constraints. The new tools use a Geographical Information System (GIS) to display data on maps displaying protected habitats, species and monuments. The data has been obtained from Natural England, English Heritage, the Environment Agency and County ecological record offices.</p>\r\n\r\n<h4>Annual Conservation & Recreation Reports</h4>\r\n\r\n<ul>\r\n  <li><a href="/wp-content/uploads/2015/02/2A134326-0973-446E-B0E8-CECD1B7DC9A2.pdf" title="2009-10 CAR Report" target="_blank" rel="noopener">2009/10</a></li>\r\n  <li><a href="/wp-content/uploads/2015/02/07D41B96-11C6-4A08-8023-FD21151D8731.pdf" target="_blank" title="2010 -11 CAR Report" rel="noopener">2010/11</a></li>\r\n  <li><a href="/wp-content/uploads/2015/02/3009B18E-04AA-4296-83A8-DC2D6F35C2BA.pdf" target="_blank" title="2012-13 CAR Report" rel="noopener">2012/13</a></li>\r\n  <li><a href="/wp-content/uploads/2015/02/9A149AE0-C7B3-42C7-BAF8-70E36D616087.pdf" target="_blank" title="2013-14 CAR Report" rel="noopener">2013/14</a></li>\r\n  <li><a href="/wp-content/uploads/2015/08/2014-15-CAR-Report.pdf" target="_blank" title="2014-15 CAR Report" rel="noopener">2014/15</a></li>\r\n  <li><a href="/wp-content/uploads/2015/02/2015-16-CAR-Report.pdf" target="_blank" title="2015-16 CAR Report" rel="noopener">2015/16</a></li>\r\n</ul>\r\n\r\nSustainable Procurement: <p>In procuring goods and services, the Company\'s practices are as follows:-</p>\r\n\r\n<p>• The environmental impact of new capital schemes are investigated as appropriate and sensitive sites are either avoided or mitigation measures carried out, subject to independent ecological advice.</p>\r\n\r\n<p>• New capital schemes are designed and constructed so as to blend with their existing surroundings as far as is economic and practicable.</p>\r\n\r\n<p>• Opportunities for environmental enhancement are taken where it is economic and practicable to do so.</p>\r\n\r\n<p>• The potential archaeological impact of new capital schemes is investigated prior to commencement of work and monitored during implementation, subject to independent advice.</p>\r\n\r\n<p>• Recycling or re-use of excavated materials is carried whenever economic and practicable.</p>\r\n\r\n<p>• All vehicles used have diesel engines with Euro 4 reduced emissions.</p>\r\n\r\n<p>• Diesel fuel has low sulphur content, with benefits to exhaust emissions.</p>\r\n\r\n<p>• Timber used is from replanted forests.</p>\r\n\r\n<p>• 85% of reinstatement material is recycled.</p>\r\n\r\n<p>• We ensure that our pipe suppliers have suitable policies for control of pollution, resource management and material selection.</p>\r\n\r\nOther Environmental Projects: <p>A study into the sustainability of abstraction from the River Itchen was undertaken to establish whether Habitats Directive species were adversely affected by the activities of Portsmouth Water and Southern Water services, the study was concluded in 2007/08.</p>\r\n\r\n<p>The outcome for the abstraction licence at Gaters Mill, the point of abstraction for the River Itchen Water Treatment Works, is a reduction in summer monthly abstraction or peak deployable output, and imposition of a minimum residual flow or ‘hands off’ flow condition which restricts abstraction from the river when flow falls to a specified level, together with an annual licence reduction. The implications of the sustainability reductions have been included in the company’s draft water resources plan as submitted to the Secretary of State in March 2008.</p>\r\n\r\n<p>Chichester and Langstone Harbours are Special Protection Areas (SPAs) under the Habitats Directive. A study into the sustainability of abstraction from the Company’s West Sussex sources was undertaken to establish whether wading birds were adversely affected by the activities of the water company, the study was concluded in 2007/08.</p>\r\n\r\n<p>The outcome of the Habitats Directive for the abstraction licence at Havant and Bedhampton Springs is the application of a minimum residual flow condition to the Hermitage Stream and ‘Hampshire Lavant’ which is likely to reduce the peak drought output of the spring’s source. The peak and annual abstraction licensed quantities remain unaffected.</p>\r\n\r\n<p>The outcome of the Habitats Directive for the Fishbourne source is the imposition of an autumnal restriction which limits weekly abstractions but would not affect the peak drought output of the site.</p>\r\n\r\n<p>Fishbourne together with a further group of five abstraction sites will have an aggregated licence with an annual abstraction of 15% less than the sum of the individual licence. As there are no further restrictions to the group there will be no impact upon peak deployable outputs.</p>\r\n\r\n<p>Whilst the Habitats Directive outcomes have been published for the Chichester and Langstone Harbours the company intends to continue the existing studies of over wintering bird behaviour in the Harbours as part of the ecological studies associated with the Havant Thicket Winter Storage Reservoir.</p>\r\n\r\nAmenities and Recreation: <p>Staunton Country Park, in conjunction with Portsmouth Water launched a ‘Water is Life’ Trail for visitors as part of the education programme. The Trail continues to attract large number of visitors and is reported to be successful by Staunton Country Park.</p>\r\n\r\n<p>The Water Trail can either be guided or self-guided and is designed to help educate children and parents visiting the Park about the importance of water as a resource and encourage them to be more water efficient. The Trail takes the form of a walk within the park searching for water information boards.</p>\r\n\r\n<p>The ‘Water Is Life’ education programme provides school children of all ages the opportunity to learn about the world of water by completing practical tasks using resources provided by Portsmouth Water.</p>\r\n\r\n<p>The Company provides children at Key Stage 2 and 3 with water ‘information boxes’ containing a number of hands on experiments and activity sheets to assist the process of learning about the importance of water.</p>\r\n\r\n<p>The Country Parks at Havant Thicket (in the Staunton Country Park) and Highwood Reservoir (in the Itchen Valley Country Park) are open to the general public and managed by Local Authorities. At other sites there is limited access by public footpaths and bridleways.</p>\r\n\r\n<img src="/wp-content/uploads/2015/02/Clanfield-Reservoir-Observ-Custom.jpg" class="alignleft" /><p>At the Clanfield Service Reservoirs site, The Hampshire Astronomical Society has for many years operated a number of observatories for the benefit of its members. Small groups of members of the public are able to visit by prior arrangement with the Society.</p>\r\n\r\n<p>Portsmouth Water\'s River Itchen Water Treatment Works and Farlington Water Treatment Works are available for educational visits by schools, universities and other organised groups.</p>\r\n\r\naccordion\r\n\r\n', 'Annual Reporting', '', 'draft', 'open', 'open', '', 'annual-reporting', '', '', '2025-12-05 10:23:16', '2025-12-05 10:23:16', '', 1986, 'http://www.portsmouthwater.co.uk/?page_id=2027', 6, 'page', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (2170, 1, '2015-02-18 11:05:02', '2015-02-18 11:05:02', '<img src="/wp-content/uploads/2015/02/new-services.jpg" alt="new-services" />\r\n\r\n<span style="padding: 5px;">To arrange a Statement of Cost for converted of new build properties you will need to complete an Application Form. The Application Form can be completed by <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/developers-booklet-application-form-FILLABLE.pdf">downloading the form here</a> or by registering as a user for our portal by <a href="https://developers.portsmouthwater.co.uk/">clicking here</a></span>\r\n\r\nIf you require a like for like replacement of an existing lead service you will need to complete our lead replacement application form by <a href="/wp-content/uploads/2021/11/APPLICATION-FOR-A-REPLACEMENT-OF-AN-EXISTING-SERVICE_FILLABLE.pdf" target="_blank" rel="noopener noreferrer">downloading the form here</a>\r\n\r\nTo view a copy of our New Water Services Brochure, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/developers-booklet.pdf">click here</a>. This should be read when completing your Application Form for a New Water Service.\r\n\r\nOnce your Application Form and paperwork has been received we will be pleased to forward you a Statement of Cost.\r\n\r\nPlease note that Statement of Costs for new build properties on developments where a main has been requisitioned will only be released once mainlaying commences.\r\n\r\nIf you wish to meet with our Water Regulations Advisor when he visits, please put a note to this effect on your Application Form, we will then contact you to arrange a convenient appointment.\r\n\r\nPlease direct any New Services enquiries via email to;\r\n\r\n<a href="mailto:new.services@portsmouthwater.co.uk">new.services@portsmouthwater.co.uk</a> or call 023 9244 9088\r\nno-repeat;center top;;\r\nauto', 'New Services', '', 'publish', 'open', 'open', '', 'new-services', '', '', '2022-04-04 16:16:35', '2022-04-04 15:16:35', '', 2161, 'http://www.portsmouthwater.co.uk/?page_id=2170', 0, 'page', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (2185, 1, '2015-02-18 13:19:48', '2015-02-18 13:19:48', '<h4>Portsmouth Water has been an independent water company proudly supplying water to Portsmouth for over 150 years.</h4>\r\nThe Company today serves large towns and cities such as Portsmouth, Gosport, Fareham, Havant, Chichester and Bognor Regis, as well as rural areas of South East Hampshire and West Sussex. Its origins date back to 1857 when the Borough of Portsmouth Waterworks Company was formed to supply water to Portsmouth, then a city with a population of little more than 70,000. At that time supplies were intermittent and not all households were connected to the mains supply.\r\n\r\nThe development of water supplies to Portsmouth and the surrounding area over the next 100 years is set out in a separate section below.\r\n\r\nAs the Company prospered after the Second World War, so it embarked on a period of expansion. The year 1955 saw a doubling of the statutory supply area through an amalgamation with Gosport Waterworks Company followed shortly afterwards by the acquisition of the Fareham UDC Water Undertaking. The further acquisition of four undertakings in West Sussex was completed in 1963, again doubling the Company\'s supply area and at that time making it one of the largest water supply companies in the country. <a href="/wp-content/uploads/2015/02/CD4B4A12-6078-4D4A-8BD0-F117F5500C82.pdf" target="_blank" rel="noopener noreferrer">The origins of each of the predecessor organisations is set out in our \'family tree\', click here to view</a>.\r\n\r\nThe privatisation of much of the water industry in 1989 prompted a period of major investment and since then, the Company has implemented a continuous programme of refurbishment and replacement of its treatment works, pumping stations and water mains.\r\n\r\nThroughout the long history of Portsmouth Water, the commitment of the Company and its staff has always remained unchanged.\r\n\r\n"We aim to supply drinking water of the highest quality, combining high levels of customer service with excellent value for money."\r\n\r\nThe following pages highlight some of the key developments in the history of the Company which have been reproduced from the Company\'s official history book – "Portsmouth Water 1857 to 2007 – 150 Years of Service". The book was published in 2007 to mark the 150th anniversary of the Company\'s incorporation and copies are available priced at £15 each.\r\n\r\n<strong>Details of how to purchase a copy</strong>\r\n<h4><img class="alignright size-full wp-image-2186" src="/wp-content/uploads/2015/02/Water-Book.jpg" alt="Water Book" width="250" height="330" />Portsmouth Water 1857 - 2007  (150 Years of Service)</h4>\r\nFollowing heaving rainfall Portsmouth\'s water supplies were described as looking like \'weak coffee\' in the 1880s. Over the last 120 years there have been many improvements to supplies so that today our customers enjoy crystal clear water.\r\n\r\nThe story of how supplies have developed in and around the Portsmouth area over the last 150 years is covered in a new book published on Friday, 6th July. It explains how the Company overcame the \'weak coffee\' descriptions and many other developments as well as the mergers and amalgamations that occurred through to the present day.\r\n\r\nThere are many key milestones:\r\n\r\nThe careful precautions needed to safeguard supplies during the Second World War\r\nThe major amalgamations and the need to develop new resources to meet rapid\r\nKey events such as the Great Freeze of 1963, the Drought in 1976, the National Water Industry Strike of 1983 and the Great Storm of 1987\r\nThe impact of privatisation and the introduction of regulation during the 1990s\r\nThe book has been written by two staff and it relies upon not only the historical records but relates many of the tales from the staff and pensioners who have contributed to the Company\'s continuing success as one of the most efficient water companies in England and Wales.\r\n\r\nThe book is priced at £15 and is available from local bookshops and by contacting the Company by telephone on 023 9249 9888\r\n<h2>War and Water</h2>\r\n<img class="alignright wp-image-9535" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/03/War-Water-Booklet-SQ_FIN_LORES.jpg" alt="" width="138" height="195" />To commemorate the 75th anniversary of the D-Day landings, the interest in the history of the Second World War (or the European War as described at the time) and the sacrifices and achievements made by so many of our people at that time has never been stronger. When we looked back through our own archives recently we came across a somewhat unusual publication entitled <strong>“War and Water” </strong>produced in 1945.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/06/War-Water-Booklet-SQ_FIN_LORES.pdf" target="_blank" rel="noopener noreferrer">Download the booklet here</a>', 'Company History', '', 'publish', 'open', 'open', '', 'company-history', '', '', '2020-09-18 10:59:02', '2020-09-18 09:59:02', '', 1712, 'http://www.portsmouthwater.co.uk/?page_id=2185', 6, 'page', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (2190, 1, '2020-09-18 10:57:22', '2020-09-18 09:57:22', '<h4>Portsmouth Water has been an independent water company proudly supplying water to Portsmouth for over 150 years.</h4>\nThe Company today serves large towns and cities such as Portsmouth, Gosport, Fareham, Havant, Chichester and Bognor Regis, as well as rural areas of South East Hampshire and West Sussex. Its origins date back to 1857 when the Borough of Portsmouth Waterworks Company was formed to supply water to Portsmouth, then a city with a population of little more than 70,000. At that time supplies were intermittent and not all households were connected to the mains supply.\n\nThe development of water supplies to Portsmouth and the surrounding area over the next 100 years is set out in a separate section below.\n\nAs the Company prospered after the Second World War, so it embarked on a period of expansion. The year 1955 saw a doubling of the statutory supply area through an amalgamation with Gosport Waterworks Company followed shortly afterwards by the acquisition of the Fareham UDC Water Undertaking. The further acquisition of four undertakings in West Sussex was completed in 1963, again doubling the Company\'s supply area and at that time making it one of the largest water supply companies in the country. <a href="/wp-content/uploads/2015/02/CD4B4A12-6078-4D4A-8BD0-F117F5500C82.pdf" target="_blank" rel="noopener noreferrer">The origins of each of the predecessor organisations is set out in our \'family tree\', click here to view</a>.\n\nThe privatisation of much of the water industry in 1989 prompted a period of major investment and since then, the Company has implemented a continuous programme of refurbishment and replacement of its treatment works, pumping stations and water mains.\n\nThroughout the long history of Portsmouth Water, the commitment of the Company and its staff has always remained unchanged.\n\n"We aim to supply drinking water of the highest quality, combining high levels of customer service with excellent value for money."\n\nThe following pages highlight some of the key developments in the history of the Company which have been reproduced from the Company\'s official history book – "Portsmouth Water 1857 to 2007 – 150 Years of Service". The book was published in 2007 to mark the 150th anniversary of the Company\'s incorporation and copies are available priced at £15 each.\n\n<strong>Details of how to purchase a copy</strong>\n<h4><img class="alignright size-full wp-image-2186" src="/wp-content/uploads/2015/02/Water-Book.jpg" alt="Water Book" width="250" height="330" />Portsmouth Water 1857 - 2007  (150 Years of Service)</h4>\nFollowing heaving rainfall Portsmouth\'s water supplies were described as looking like \'weak coffee\' in the 1880s. Over the last 120 years there have been many improvements to supplies so that today our customers enjoy crystal clear water.\n\nThe story of how supplies have developed in and around the Portsmouth area over the last 150 years is covered in a new book published on Friday, 6th July. It explains how the Company overcame the \'weak coffee\' descriptions and many other developments as well as the mergers and amalgamations that occurred through to the present day.\n\nThere are many key milestones:\n\nThe careful precautions needed to safeguard supplies during the Second World War\nThe major amalgamations and the need to develop new resources to meet rapid\nKey events such as the Great Freeze of 1963, the Drought in 1976, the National Water Industry Strike of 1983 and the Great Storm of 1987\nThe impact of privatisation and the introduction of regulation during the 1990s\nThe book has been written by two staff and it relies upon not only the historical records but relates many of the tales from the staff and pensioners who have contributed to the Company\'s continuing success as one of the most efficient water companies in England and Wales.\n\nThe book is priced at £15 and is available from local bookshops and by contacting the Company by telephone on 023 9249 9888\n<h2>War and Water</h2>\nTo commemorate the 75th anniversary of the D-Day landings, the interest in the history of the Second World War (or the European War as described at the time) and the sacrifices and achievements made by so many of our people at that time has never been stronger. When we looked back through our own archives recently we came across a somewhat unusual publication entitled <strong>“War and Water” </strong>produced in 1945.\n\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/06/War-Water-Booklet-SQ_FIN_LORES.pdf">War &amp; Water Booklet SQ_FIN_LORES</a>', 'Company History', '', 'inherit', 'open', 'open', '', '2185-autosave-v1', '', '', '2020-09-18 10:57:22', '2020-09-18 09:57:22', '', 2185, 'http://www.portsmouthwater.co.uk/2015/02/18/2185-autosave-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2191, 1, '2015-02-18 13:32:17', '2015-02-18 13:32:17', '<h4>Portsmouth Water has been an independent water company proudly supplying water to Portsmouth for over 150 years.</h4>\r\nThe Company today serves large towns and cities such as Portsmouth, Gosport, Fareham, Havant, Chichester and Bognor Regis, as well as rural areas of South East Hampshire and West Sussex. Its origins date back to 1857 when the Borough of Portsmouth Waterworks Company was formed to supply water to Portsmouth, then a city with a population of little more than 70,000. At that time supplies were intermittent and not all households were connected to the mains supply.\r\n\r\nThe development of water supplies to Portsmouth and the surrounding area over the next 100 years is set out in a separate section below.\r\n\r\nAs the Company prospered after the Second World War, so it embarked on a period of expansion. The year 1955 saw a doubling of the statutory supply area through an amalgamation with Gosport Waterworks Company followed shortly afterwards by the acquisition of the Fareham UDC Water Undertaking. The further acquisition of four undertakings in West Sussex was completed in 1963, again doubling the Company\'s supply area and at that time making it one of the largest water supply companies in the country. <a href="/wp-content/uploads/2015/02/CD4B4A12-6078-4D4A-8BD0-F117F5500C82.pdf" target="_blank">The origins of each of the predecessor organisations is set out in our \'family tree\', click here to view</a>.\r\n\r\nThe privatisation of much of the water industry in 1989 prompted a period of major investment and since then, the Company has implemented a continuous programme of refurbishment and replacement of its treatment works, pumping stations and water mains.\r\n\r\nThroughout the long history of Portsmouth Water, the commitment of the Company and its staff has always remained unchanged.\r\n\r\n"We aim to supply drinking water of the highest quality, combining high levels of customer service with excellent value for money."\r\n\r\nThe following pages highlight some of the key developments in the history of the Company which have been reproduced from the Company\'s official history book – "Portsmouth Water 1857 to 2007 – 150 Years of Service". The book was published in 2007 to mark the 150th anniversary of the Company\'s incorporation and copies are available priced at £15 each.\r\n\r\n<strong>Details of how to purchase a copy</strong>\r\n<h4><img class="alignright size-full wp-image-2186" src="http://pw.yescando.org/wp-content/uploads/2015/02/Water-Book.jpg" alt="Water Book" width="250" height="330" />Portsmouth Water 1857 - 2007  (150 Years of Service)</h4>\r\nFollowing heaving rainfall Portsmouth\'s water supplies were described as looking like \'weak coffee\' in the 1880s. Over the last 120 years there have been many improvements to supplies so that today our customers enjoy crystal clear water.\r\n\r\nThe story of how supplies have developed in and around the Portsmouth area over the last 150 years is covered in a new book published on Friday, 6th July. It explains how the Company overcame the \'weak coffee\' descriptions and many other developments as well as the mergers and amalgamations that occurred through to the present day.\r\n\r\nThere are many key milestones:\r\n\r\nThe careful precautions needed to safeguard supplies during the Second World War\r\nThe major amalgamations and the need to develop new resources to meet rapid\r\nKey events such as the Great Freeze of 1963, the Drought in 1976, the National Water Industry Strike of 1983 and the Great Storm of 1987\r\nThe impact of privatisation and the introduction of regulation during the 1990s\r\nThe book has been written by two staff and it relies upon not only the historical records but relates many of the tales from the staff and pensioners who have contributed to the Company\'s continuing success as one of the most efficient water companies in England and Wales.\r\n\r\nThe book is priced at £15 and is available from local bookshops and by contacting the Company by telephone on 023 9249 9888', 'Company History', '', 'inherit', 'open', 'open', '', '2185-revision-v1', '', '', '2015-02-18 13:32:17', '2015-02-18 13:32:17', '', 2185, 'http://www.portsmouthwater.co.uk/2015/02/18/2185-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2192, 1, '2025-08-12 11:53:24', '2015-02-18 13:34:17', ' ', '', '', 'publish', 'open', 'closed', '', '2192', '', '', '2025-08-12 11:53:24', '2025-08-12 10:53:24', '', 1712, 'http://www.portsmouthwater.co.uk/?p=2192', 3, 'nav_menu_item', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2193, 1, '2015-02-18 13:54:15', '2015-02-18 13:54:15', '[caption id="attachment_14749" align="alignright" width="200"]<img class="size-medium wp-image-14749" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/06/PWLOWRESJPEG-06636-200x300.jpg" alt="Water sampling at Farlington Water Treatment Works" width="200" height="300" /> Water sampling at Farlington Water Treatment Works[/caption]\r\n<h4>Drinking Water Quality is important to us all.</h4>\r\nTo find out more about Water Quality Standards, the monitoring we do and the major issues affecting water quality, click the Headings below.\r\n<h4>Water Quality in Your Area</h4>\r\nOver the past few years, we have seen an increase in enquiries about water quality due to national news coverage about the topic and increased cases of misinformation spreading online.\r\n\r\nPlease be assured our water is safe to drink. We have extensive measures in place, at every stage of our water treatment process, to make sure that the water we supply to your taps is clean, high quality and above all, safe to drink. We take and test over 40,000 water samples each year and measure over 50 markers to ensure the water is compliant. These samples must meet the strict standards set out by our independent regulator, the Drinking Water Inspectorate.\r\n\r\nIf we ever identified a water quality issue within our area, this would be picked up quickly and we would issue appropriate advice directly to our customers through physical cards, our website and via both social and conventional media.\r\n<h4>A little more information</h4>\r\nAll of our water from the aquifers and springs beneath the South Downs. Before this water is supplied to homes, it is first treated to strict drinking water standards at one of our Water Treatment Works.\r\n\r\nWhere necessary, we make use of specialised treatments like membrane filtration, UV technology, and chlorination to remove any risk to our customers. We also carefully monitor our water sources and the catchments which supply them and carry out risk assessments at every stage of the process. These rigorous procedures and treatment methods are in place to ensure all water you receive from us is clean, high quality, and fully safe to drink.\r\n\r\nThe issues covered in the national news pose no risk to customers in our supply area, we will directly contact customers if this was ever a cause of concern.\r\n\r\nno-repeat;center top;;\r\nauto\r\n\r\nWhat is the Hardness of my Water?: Our water is mainly derived from the chalk of the South Downs - it is excellent quality, but its chalk source means that it is moderately hard. Water hardness comes from naturally occurring calcium and magnesium salts, dissolved from the chalk as the water passes through it. These natural salts give the water a crisp, pleasant and fresh taste and in addition, calcium and magnesium are essential minerals in our diet, making our water some of the best quality drinking water in the country. If you would like any further information relating to hardness please download our <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/WATER-HARDNESS-LIMESCALE.pdf">Water Hardness Advice Leaflet here</a>.\r\n\r\nSometimes it can be important to know the exact water hardness in your area, particularity if you are purchasing new household appliances such as a dishwasher or washing machine. Use our app to find out the hardness of your water - <a href="https://www.portsmouthwater.co.uk/about-us/water-quality/hardness-water-quality-results-in-your-area/">click here </a>\r\n\r\nMy tap water tastes or smells of Chlorine, Chemical Disinfectant or TCP. Is there anything I can do?: [video_embed video=\\"xVH9j_NXTLI\\" parameters=\\"&amp;rel=0\\" mp4=\\"\\" ogv=\\"\\" placeholder=\\"\\" html5_parameters=\\"\\" width=\\"700\\" height=\\"400\\"]\r\n\r\nWe add chlorine at our water treatment works to make sure the public water supply is safe to drink.\r\n\r\nSometimes you may notice a change in the taste or smell of your drinking water.\r\n\r\nThe water is often described as having a TCP, antiseptic, metallic, chemical, medicinal or bitter taste or smell to it. It\\\'s noticeable when you first run the tap, in boiled drinks, or when a glass of water has stood for a period of time.\r\n\r\nFurther advice on causes and what you can do to help can be found in our advice sheet ‘My tap water tastes or smells of medicine, chemical, disinfectant or TCP’ and can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/WQ_TASTE-SMELL.pdf" target="_blank" rel="noopener noreferrer">here</a>.\r\n\r\nMy tap water is cloudy, is there anything wrong with it?: Drinking water can sometimes appear \\\'milky\\\' or \\\'cloudy\\\' when first drawn from the tap. This is usually caused by air and generally disappears after a short time. Although unsightly, the air in the water is not harmful.\r\n\r\nFurther advice on causes and what you can do to help can be found in our video or our advice sheet ‘My tap water is cloudy’ which can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/Tap-water-is-cloudy.pdf">here</a>\r\n\r\n[video_embed video=\\"dn2Lh4oGN2E\\" parameters=\\"&amp;rel=0\\" mp4=\\"\\" ogv=\\"\\" placeholder=\\"\\" html5_parameters=\\"\\" width=\\"700\\" height=\\"400\\"]\r\n\r\nMy tap water is discoloured or I’ve noticed bits, stains or slime in my water. Is there anything wrong with it?: Drinking water is normally clear and bright in appearance but very occasionally for a brief period it may appear discoloured or contain particles.\r\n\r\nThis maybe because we are carrying out some maintenance or repair work in your area, for example following a burst main.\r\n\r\nSometimes the discoloration can also be caused by internal plumbing. Further advice on causes and what you can do to help can be found in our advice sheets:\r\n\r\n\\\'My tap water is discoloured\\\' and can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/Water-is-Discoloured.pdf">here</a>\r\n\r\n\\\'‘I’ve noticed bits, stains or slime in my water\\\' and can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/Water-has-stains-or-slime.pdf">here</a>\r\n\r\naccordion\r\n<h4>The Facts About Drinking Water Quality</h4>\r\nPortsmouth Water has a long record of providing safe drinking water to the population of Portsmouth and the surrounding areas. The safety of the drinking water supply will always remain one of our principal objectives.\r\n\r\nThe greatest health risk associated with drinking water still arises from bacterial contamination. In the UK, only 150 years ago, contaminated water caused many outbreaks of waterborne disease such as typhoid, cholera and dysentery. In the western world these diseases have been virtually eliminated with modern treatment methods and in particular the introduction of chlorine as a disinfection agent. In the Third World unsafe drinking water remains one of the major causes of disease.\r\n\r\nAll drinking water contains some naturally occurring chemicals. The concept of PURE WATER would imply the absence of everything except H2O. If you drank a glass of pure water you would find it very flat and uninteresting. It\\\'s the natural minerals that give drinking water its taste. Drinking water taken from different parts of the UK can taste very different because of the varying natural minerals in each supply.\r\n\r\nMost of Portsmouth\\\'s supplies originate from the chalk of the South Downs and these naturally contain the hardness salts of calcium and magnesium and traces of other minerals. Hardness salts fur up your kettle but many people consider that they also make the water more palatable. There are some substances - nitrates for example - which would cause concern if present in large amounts. So we carefully monitor levels and strictly follow the advice of the Government\\\'s Drinking Water Inspectorate who regularly audit our work.\r\nno-repeat;center top;;\r\nauto\r\n\r\nCatchment Management: Portsmouth Water abstracts groundwater found within the Chalk rock of the South Downs to supply public drinking water in your area. Around 85% of the water we supply comes directly from groundwater, sourced from boreholes or springs, with the remaining 15% being derived from the River Itchen - itself being groundwater fed.\r\n\r\n<img src="/wp-content/uploads/2019/04/image1.png" alt="Catchment Management" />\r\n\r\nThe water we supply to our consumers has to meet strict drinking water standards which provide specific limits on a number of pollutants, including nitrates and pesticides. The quality of water abstracted from our sources is influenced by the land practices in our catchments, such as the use of artificial fertilisers which are predominantly derived from agriculture.\r\n\r\nThe traditional ‘end of pipe’ solution for dealing with these impurities is to build large treatment works. However, these are expensive to construct and operate and do not provide benefit to either the environment or our customers.\r\n<h2>Our primary risk</h2>\r\nNitrate concentrations are rising in the groundwater within a number of the Company’s groundwater catchments. We have 11 catchments which are designated drinking water Safeguard Zones (SgZs) by the Environment Agency. Within these zones certain practices must be managed carefully to prevent the pollution of groundwaters which are used to provide drinking water for the local population.\r\n\r\nAt present the risk of high nitrate concentrations in drinking water is being managed by blending the water from high nitrate sources with water from lower nitrate sources. However, with increasing concentrations at some low nitrate sources there is a risk that some of the options for blending will not be feasible in the future. This would result in the need for nitrate removal plants to be constructed, at significant cost.\r\n\r\nPortsmouth Water has been implementing a Catchment Management programme since 2008 to address potential future failures of the nitrate standard and to protect our drinking water sources from pollution, and therefore prevent the requirement to construct nitrate removal plants.\r\n\r\nThe reasons we have chosen to undertake catchment management are:\r\n\r\nit is more cost effective and sustainable than constructing and operating nitrate removal plants;\r\n\r\nit offers wider environmental benefits;\r\n\r\nwe can work with the local community to tackle these problems at source rather than at end of the pipe solutions.\r\n<h2>Our approach</h2>\r\nWe work with farmers and landowners in our groundwater catchments by promoting a voluntary uptake of best management practices and services, so to reduce the impact of activities not only to the groundwater we abstract but also the local water environments.\r\n\r\nOur main ‘on ground action’ is delivered through the Downs and Harbours Clean Water Partnership <a href="http://www.cleanwaterpartnership.co.uk" target="_blank" rel="noopener noreferrer">www.cleanwaterpartnership.co.uk</a>. This partnership has been running since 2008 between Portsmouth Water, the Environment Agency and Natural England to proactively tackle diffuse pollution affecting the quality of groundwater, surface and coastal waters on West Sussex and East Hampshire.\r\n\r\n<img src="/wp-content/uploads/2019/04/iamges2.jpg" alt="Catchment Management" />\r\n\r\nWe offer a range of services to farmers and landowners in our area including:\r\n\r\nfree 1:1 confidential on-farm advice\r\n\r\nfree workshops and events\r\n\r\nsubsided advice for Mid-tier Countryside Stewardship applications\r\n\r\nPortsmouth Water’s Capital Grant Scheme (<a href="/wp-content/uploads/2019/04/1.-CAPITAL-GRANT-SCHEME-BOOKLET.pdf" target="_blank" rel="noopener noreferrer">to find out more click here</a>)\r\n\r\nAnd lots more…. For more information visit the D&amp;H’s website by clicking on the icon below.\r\n\r\n<a href="https://www.cleanwaterpartnership.co.uk/" target="_blank" rel="noopener noreferrer"><img src="/wp-content/uploads/2019/04/images3.png" alt="Catchment Management" /></a>\r\n\r\nIn addition to the ‘on ground ‘ work delivered by the partnership Portsmouth Water will also be developing a ‘Payment for Ecosystem Services’ Scheme for the period 2020-2025 , in which Portsmouth Water will look to subsidise farmers and landowners to change their land management practices to provide an ecosystem service(s) which benefits water quality.\r\n\r\nThere will also be more focus and support for equine establishments as it is believed that this activity maybe contributing to localised high nutrient loading of surface waters and groundwaters. We can offer free services including free 1:1 visits on paddock management, soil management and manure management as well as subsided capital grants for infrastructure improvements under our <a href="/wp-content/uploads/2019/04/1.-CAPITAL-GRANT-SCHEME-BOOKLET.pdf" target="_blank" rel="noopener noreferrer">Capital Grant Scheme</a>. For more information please take a look at our <a href="/wp-content/uploads/2019/04/EQUINE-LEAFLET.pdf" target="_blank" rel="noopener noreferrer">Equine leaflet</a> and visit the Downs &amp; Harbours <a href="https://www.cleanwaterpartnership.co.uk/" target="_blank" rel="noopener noreferrer">Clean Water Partnership website</a>.\r\n<h2>Other risks</h2>\r\nAnother key risk to groundwater is oil contamination from heating oil storage. Over recent years there have been an increasing number of pollution incidents in our catchments caused by faulty or badly maintained heating oil tanks, poor or faulty pipework and from criminal activity, especially related to the attempted theft of fuel oil.\r\n\r\nIn an attempt to reduce the risk from domestic oil storage, Portsmouth Water have embarked on an initiative to increase the awareness to the wider public of the hazards posed to local drinking water supplies, provide advice on how to prevent spills, leaks and thefts occurring, and what to do in the event of a leak or spill. For future information and advice please take some time to look at our advice leaflet, by <a href="/wp-content/uploads/2019/04/OIL-STORAGE-LEAFLET_2018.pdf" target="_blank" rel="noopener noreferrer">clicking here</a>.\r\n\r\n<a href="/wp-content/uploads/2019/04/OIL-STORAGE-LEAFLET_2018.pdf" target="_blank" rel="noopener noreferrer"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/OIL-STORAGE-LEAFLET_2018-1.jpg" alt="" /></a>\r\n\r\nWe also offer a 50% subsidy towards replacement works of heating oil set ups deemed to pose a risk to groundwater. This subsidy is available to properties within our catchments, please see our leaflet for further information, by <a href="/wp-content/uploads/2019/04/Replacement-Scheme-Leaflet.pdf" target="_blank" rel="noopener noreferrer">clicking here</a>.\r\n\r\nFor more information on our Catchment Management work please email our Catchment Management Team at <a href="mailto:catchment.management@portsmouthwater.co.uk" target="_blank" rel="noopener noreferrer">catchment.management@portsmouthwater.co.uk</a>\r\n\r\nMonitoring Drinking Water Quality: Water quality regulations are in place to ensure water supplied to customers is safe to drink. There are 58 standards in the regulations covering microbiological, chemical and physical parameters. In order to monitor water quality from source to tap, the Company’s area of supply is divided into zones serving not more than 100,000 people from single sources.\r\n<h4>Water Quality Standards</h4>\r\nIn the calendar year 2013 the Company carried out a total of 39,376 determinations in samples taken at treatment works, service reservoirs and customer taps. Of these the overall mean zonal compliance, which is the representation of overall drinking water quality in customers’ properties as reported to the Drinking Water Inspectorate (DWI) was 99.97% (99.96 in 2012).\r\n\r\nThe water quality regulations monitor 58 standards to ensure water quality meets the standards across all stages of our processes from source to the customers tap.\r\n\r\nIn addition to publishing the information on the website, the results are supplied to the Drinking Water Inspectorate who produces an annual report which contains a commentary on each company. The report may be viewed on the DWI website <a href="http://www.dwi.defra.gov.uk/" target="_blank" rel="noopener noreferrer">www.dwi.defra.gov.uk</a>.\r\n\r\nThe specific compliance groups are explained in more detail below to provide an understanding of water quality monitoring from source to tap:\r\n<h4>Process Control</h4>\r\nProcess control quality compliance is based upon a selection of parameters which are, in general terms, controlled by the processes in place at water treatment works. The focus is on chemical parameters and in 2013 100% of the samples taken were compliant.\r\n<h4>Disinfectant Control</h4>\r\nDisinfection control quality compliance is based upon a selection of parameters which demonstrate the effectiveness of disinfection and pathogen removal. Microbiological standards are of particular importance and based upon the presence of coliforms which excellent to use as an indicator of any problems with the disinfection of the water. In 2013 100% of the samples taken were compliant.\r\n<h4>Distribution Maintenance</h4>\r\nDistribution maintenance quality compliance is based upon a selection of parameters to reflect the age, condition and maintenance standards of water mains. In 2013 99.97% compliance was achieved. One sample failed the standard for iron; however the plumbing in the premises was found to be contrary to regulations and was the most likely cause of the failure.\r\n<h4>Reservoir Integrity</h4>\r\nReservoir integrity quality compliance is based upon a selection of parameters to reflect the hygienic status of service reservoirs and includes microbiological analysis. In 2013 99.90% of the samples taken were compliant. There were two failures of the coliform standard at a service reservoir during 2013. The investigation into these failures found that they were most likely due to some faulty lagging on the tap which contaminated the samples while they were being taken.\r\n<h4>Domestic Water Systems</h4>\r\nDomestic water quality compliance is based upon a selection of parameters to reflect the design and condition of customers’ domestic water systems and includes microbiological analysis. In 2013 99.98% compliance was achieved. The microbiological parameter identified three samples that exceeded the coliform indicator at customers’ taps. Because coliforms occur so widely in the natural environment and are extremely sensitive to modern detection methods, there are occasional spurious results often due to the difficulty in achieving a thorough sterilisation of some taps used for sampling. All positive results are separately investigated to identify the cause, as well as the need for any remedial works, to ensure the integrity of the supply. In all of the three microbiological failures, the customer’s kitchen tap was identified or suspected of being the source of the contamination.\r\n<h4>Other Quality Issues</h4>\r\nMembrane plants (sophisticated filtration systems) are operating at 5 of our treatment works and 451 operational and compliance samples were taken during 2013 for cryptosporidium analysis from the final treated water from all these works. Of these samples, 17 contained low levels of cryptosporidium oocysts. Although there was no perceived risk to health at these low levels the company has made plans to install some treatment at two of these works to alleviate any potential risk in the future.\r\n\r\nIn 2013 we continued operating a Water Safety Plan covering all identifiable risks from source to tap known as the Drinking Water Safety Plan. The Plan has been audited by the Drinking Water Inspectorate.\r\n\r\n2009 saw the launch of the Downs and Harbours Clean Water Partnership, a forward-thinking initiative formed by Portsmouth Water, Natural England and the Environment Agency. The Partnership has been set up to tackle diffuse water pollution issues affecting the quality of ground, surface and coastal waters in our supply area. The Clean Water Partnership’s focus is on reducing inputs of nutrients, particularly nitrates, to the water environment. The project is working to:\r\n\r\nProtect and improve the water quality of groundwater sources used for public water supply\r\n\r\nReduce algal growth in Portsmouth, Chichester, Langstone Harbours and the River Hamble estuary and help improve the near-shore environment\r\n\r\nReduce pressures on the ecology of local rivers, such as the Hamble, Meon, Wallington, Ems and Lavant\r\n\r\nThe Partnership offers confidential services and support to farmers and other land owners; these services include nutrient, manure, soil and water management plans as well as workshops, one-to-one consultations and farm demonstrations of best farm practices. The past year has seen a greater uptake of these services and the workshops are seeing more participants.\r\n<h4>Enquiries</h4>\r\nEnquiries concerning water quality are handled by the Water Quality Department in the first instance. If a visit or samples are required, an appointment will be made for a staff member to call. If the situation requires immediate action, a member of staff will be sent the same day to take water samples, usually from the kitchen tap. In all cases we will provide the customer with written information concerning the laboratory analysis, along with any findings.\r\n\r\nThe Company also has a policy of providing free analysis with a written report to all customers who are concerned about lead levels.\r\n\r\nDrinking Water Standards Explained: The Water Supply (Water Quality) Regulations 2000, which were made in response to the introduction of the European Drinking Water Directive (98/83/EC), have been amended by the Water Supply (Water Quality) 2000 (Amendment) Regulations 2007.\r\n\r\nThe above regulations impose stringent standards for over 50 different parameters that are used to assess the quality of drinking water. These parameters cover aesthetic, chemical, microbiological, physical, and health-related aspects of water quality. They are divided into the following types of parameters:\r\n\r\n• Directive parameters: Required by European legislation e.g. E.coli and pesticides\r\n\r\n• National parameters: Required by British legislation in addition to Directive parameters e.g. Aluminium and Iron.\r\n\r\n• Indicator parameters and additional monitoring requirements: These give an indication of a deteriorating situation if limits are breached e.g. chloride and ammonia. They do not necessarily have immediate health significance at the limit set.\r\n\r\nWater samples are taken from treatment works, reservoirs and customer taps to show the water is fit for human consumption. They are analysed for the substances listed in the standards using state- of-the-art technology and laboratory techniques. Some substances are measured in milligrammes per litre (mg/l); 1mg/l is one part in a million. Others are measured in microgrammes per litre (µg/l); 1µg/l is one part in a billion.\r\n\r\nEven though Portsmouth Water provides consistently high quality drinking water, occasionally some tests fail to meet the required standards. If a sample fails to meet requirements it does not necessarily mean that the water is harmful to health or unfit to drink and Portsmouth Water investigates each one thoroughly.\r\n\r\nFailures can arise for a variety of reasons - for example in individual properties plumbing materials and installations may cause a problem where the mains water is of good quality and neighbouring properties are unaffected. If any problems are found we act immediately and we inform the Local Authority and Drinking Water Inspectorate (DWI) of any compliance sample failures.\r\n\r\nEnsuring Water Quality: <img src="/wp-content/uploads/2015/02/Water-Quality-Image.jpg" alt="Water Quality Testing" />Throughout the water supply process the Company monitors drinking water quality by taking samples from sources, treatment works, service reservoirs and at customers’ taps.\r\n\r\nAnalysis takes place in the Company’s purpose built Laboratory to strict standards set down by the Statutory Water Quality Regulations. Audits of the sampling and analytical process are conducted by the Government’s ‘Drinking Water Inspectorate’ who regularly reports that the Company has one of the highest pass rates in the country. When an isolated failure occurs the cause is separately investigated.\r\n\r\nBeing derived from the chalk aquifer, the Company’s water is moderately ‘hard’. This can cause problems with the build up of limescale on hot water appliances, but hard drinking water is believed by the medical profession to be better for human health than soft water.\r\n\r\nWater Quality Results: Water quality regulations are in place to ensure water supplied to customers is safe to drink. There are 58 standards in the regulations covering microbiological, chemical and physical parameters. In order to monitor water quality from source to tap, the Company’s area of supply is divided into zones serving not more than 100,000 people from single sources. Every year the Company takes a number of samples at treatment works, service reservoirs and customer taps.\r\n\r\nSee the water quality results for your area on our app here - <a href="https://www.portsmouthwater.co.uk/about-us/water-quality/hardness-water-quality-results-in-your-area/">Water quality results in your area</a>\r\n\r\nWater Quality Concerns (e.g. Fluoride, Nitrate): <a href="/contact-us">contact details can be found by clicking here</a>\r\n<h4>Cryptosporidium</h4>\r\nCryptosporidium is a very small protozoan parasite which is found in many \\\'hosts\\\' including birds, fish and mammals. In humans it can cause severe sickness and diarrhoea particularly in the young, elderly and immuno-compromised. A very low level dose can be sufficient to cause infection. It freely exists in the natural environment and can exist in a dormant state for long periods. It can be transmitted from unwashed fruit and vegetables, swimming pools and occasionally water supplies.\r\n\r\nThe Company has conducted risk assessments at all its sources and regular monitoring takes place. At five sites, Farlington, Lovedean, Soberton, Fishbourne and River Itchen, the Company has installed sophisticated membrane treatment plants which are capable of removing the infective cryptosporidium oocysts.\r\n<h4>Nitrates</h4>\r\nIntensive agricultural production in recent years has led to the increase of nitrates appearing in underground water supplies. Certain parts of the UK have been more affected than others. In part of the Portsmouth Water area we have had to install blending arrangements to ensure that all our supplies are within the limits laid down by the Water Quality Regulations.\r\n<h4>Pesticides</h4>\r\nThe present regulations set a very strict limit for pesticides in drinking water - they must not be present in a concentration greater than one part in ten thousand million. This very low concentration ignores the very different toxicity levels of various pesticides.\r\n\r\nAt all treatment works and customer taps we regularly check for the presence of some 30 compounds which we know to be in use.\r\n<h4>Fluoride</h4>\r\nWater containing fluoride compounds has been shown to help prevent dental cavities from forming - particularly in young children, although there are conflicting reports about its value as well as other side effects.\r\n\r\nCurrently we do not add fluoride to any of our supplies, although one of our sources does have a low level of natural fluoride present but not at a level recommended for dental purposes.\r\n\r\nIn 2003, legislation was introduced that enables Health Authorities to instruct water companies to fluoridate their supplies; however this has not yet happened in our area.\r\n\r\nIf the Health Authorities did decide to pursue fluoridation then a public consultation exercise would have to be conducted. This would give consumers the opportunity to express their views to the Health Authorities before any final decision can be made.\r\n\r\nLead pipes in your home:\r\n<h4>Lead</h4>\r\nWater at its source and in mains is virtually lead free. However many properties still have lead plumbing and lead service pipes supplying the water into the house. If you live in a house built before 1970, chances are you may have lead pipework. Your drinking water can pick up lead from the pipework that runs from the water main underground and into your property, or from lead pipework inside your property. If you would like any further information relating to Lead please download our <a href="/wp-content/uploads/2015/02/02-WQ_LEAD-LEAFLET.pdf">‘Lead Pipes in your home Advice Leaflet’ here</a>\r\n\r\nThe leaflet will provide you with information on:\r\n\r\nWhere lead comes from\r\n\r\nWhy lead can be a problem\r\n\r\nWhere we sample and what we find\r\n\r\nWhat Portsmouth Water are doing about lead\r\n\r\nWhat to do if you think you have lead\r\n\r\nLooking After Water In Your Home: This publication was produced by Water UK as a Consumers Guide to Looking After Water In The Home.\r\n\r\nIt covers subjects such as taste, odour and colour of water. Lead pipes, pipe ownership and many other useful topics to help you \\\'look after water in your home\\\'.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Water-In-The-Home-2015.pdf" target="_blank" rel="noopener noreferrer">Click here to view Water UK\\\'s Consumer Guide to Looking After Water in Your Home</a>.\r\n\r\nThe Taste of Drinking Water: Deciding whether water has an unusual taste is a very subjective question. Without doubt some palates are much more sensitive than others and it is sometimes difficult to know whether it is detectable by the sense of taste or smell.\r\n\r\nMost taste complaints we receive are usually linked to the chlorine dose that we add to ensure disinfection of the water. Chlorine has been used for disinfection by the Industry for many years and it is probably due to its use that most waterborne diseases have been eliminated in the western world.\r\n\r\nTap Hygiene: <img src="/wp-content/uploads/2015/02/Tap.jpg" alt="tap" />It is important that taps that are used for drinking water are kept clean. Whilst the water coming to your tap is safe, many bacteria can live in the kitchen and some can grow both on the outside of the tap and inside the lip of the spout. They are not visible to the naked eye, but the tap can become contaminated from food or items washed in the sink. For this reason, you should never allow food to come into contact with the end of the tap.\r\n\r\nOccasionally fungi, naturally present in the air, can also attach itself to damp surfaces and grow into a visible slime usually black in colour (and sometimes pink). This slime is seen usually in bathrooms and kitchens on taps, shower heads, tiles and several other places.\r\n\r\nUnfortunately there is nothing we can do to the drinking water supply to prevent this type of growth and the only way to keep on top of the problem is by routine cleaning of all the surfaces which can be affected.\r\n<h4>Taps can be cleaned as follows:</h4>\r\nRegularly clean household taps thoroughly by using a small brush (such as an old toothbrush) dipped in a mild solution of bleach or sterilising fluid such as is used for cleaning babies’ bottles\r\n\r\nPay particular attention to the inside of the spout and/or any plastic insert\r\n\r\nAfter cleaning the tap, run it for a few moments to remove any remaining disinfectant\r\n\r\nDon’t leave the dishcloth on the tap to dry as this can increase the likelihood of contamination\r\n\r\nFacts About Bottled Water: <img src="/wp-content/uploads/2015/02/Bottles-ImageWQ1.jpg" alt="Bottled water" />None of the bottled water available today is of better quality than tap water. In certain circumstances the quality can be inferior to tap water especially if the bottle has been stored in warm conditions.\r\n\r\nThe real difference between bottled and tap water is the cost. The bottled variety costs around one thousand times more than tap water and unlike tap water delivery is an additional cost!\r\n\r\nTry filling a bottle with tap water, leaving it in the fridge overnight and then trying a taste test. You\\\'ll be surprised at the result!\r\n\r\nFacts About Domestic Water Filters: The market for domestic water filters has increased enormously in recent years. This is partly due to the extravagant advertising about them which casts doubt on the quality of tap water. Tap water is entirely safe to drink and you need not worry about it affecting your health.\r\n\r\nIn some cases filters can improve taste. They do, however, remove all chlorine and this means that the protection against contamination is also removed. If you do use a filter, remember to change the cartridge regularly, and always keep the filtered water in a cool place. The fridge is best.\r\n\r\nDrinking Water Safety Plan (DWSP): Ensuring the quality of our drinking water is crucial to the service we provide to our customers. DWI announced the use of the Drinking Water Safety Plan (DWSP) concept (originally developed by the World Health Organisation) to the regulation of drinking water quality during 2004. This is a source to tap risk management approach that identifies and proactively manages risks to drinking water quality. This approach is central to the way in which we ensure a continuous supply of safe drinking water now and in the future.\r\n\r\nA Drinking Water safety Plan consists of three key elements:\r\n\r\n<img src="/wp-content/uploads/2015/02/DWSP.gif" alt="Safety Plan" />\r\n<h4>Portsmouth Water Approach</h4>\r\nWhen assessing the risks to drinking water quality we identify hazards and hazardous events and score the likelihood and consequence of these occurring to determine the level of risk. We put control measures in place to manage any risk in order to reduce the likelihood of these hazardous events happening.\r\n\r\nOur risk management approach is an integral part of our Periodic Review and business planning process which helps to direct investment into the most important areas. An example of this process is the significant risk that the trihalomethane (THM) standard might be breached in the near future; a solution was identified and put forward in our final business plan to OFWAT and accepted.\r\n\r\nMore recently, greater effort has been focused on determining risks to raw water quality within our catchments. Portsmouth Water is building upon the existing Downs &amp; Harbours Clean Water Partnership and has created a Catchment Management programme to upscale approaches to tackle diffuse water pollution. For more information visit the Catchment Management section below.\r\n\r\naccordion\r\n\r\n&nbsp;', 'Water Quality', '', 'publish', 'open', 'open', '', 'water-quality', '', '', '2026-03-03 11:28:04', '2026-03-03 11:28:04', '', 1712, 'http://www.portsmouthwater.co.uk/?page_id=2193', 7, 'page', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2194, 1, '2015-02-18 13:53:52', '2015-02-18 13:53:52', '', 'wq2', '', 'inherit', 'open', 'open', '', 'wq2', '', '', '2015-02-18 13:53:52', '2015-02-18 13:53:52', '', 0, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/wq2.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (2196, 1, '2015-02-18 14:17:24', '2015-02-18 14:17:24', '', 'Testing Water Purity', '', 'inherit', 'open', 'open', '', 'testing-water-purity', '', '', '2015-02-18 14:17:24', '2015-02-18 14:17:24', '', 0, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Testing-Water-Purity.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (2197, 1, '2015-02-18 14:26:40', '2015-02-18 14:26:40', '', 'Tap', '', 'inherit', 'open', 'open', '', 'tap', '', '', '2015-02-18 14:26:40', '2015-02-18 14:26:40', '', 0, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Tap.jpg', 0, 'attachment', 'image/jpeg', 0); 
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INSERT INTO `wlcj_posts` VALUES (2202, 1, '2015-02-18 14:43:18', '2015-02-18 14:43:18', '', 'DWSP', '', 'inherit', 'open', 'open', '', 'dwsp', '', '', '2015-02-18 14:43:18', '2015-02-18 14:43:18', '', 0, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/DWSP.gif', 0, 'attachment', 'image/gif', 0); 
INSERT INTO `wlcj_posts` VALUES (2203, 1, '2015-02-18 14:46:33', '2015-02-18 14:46:33', '', 'E4E48B20-60C4-46E8-8D85-351F7F3EBC42', '', 'inherit', 'open', 'open', '', 'e4e48b20-60c4-46e8-8d85-351f7f3ebc42', '', '', '2015-02-18 14:46:33', '2015-02-18 14:46:33', '', 0, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/E4E48B20-60C4-46E8-8D85-351F7F3EBC42.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (2204, 1, '2015-02-18 15:03:21', '2015-02-18 15:03:21', 'Once water has been abstracted, treated and disinfected, it is ready to be distributed to our customers.\r\n\r\nTo provide an unrestricted and economical supply of water we utilise pumps and pipelines to deliver water to our customers. Because demand for water constantly varies throughout the day together with seasonal variations created, for example, by garden watering, we utilise service reservoirs to store water avoiding the need for constant variations in pumping rates.\r\n\r\n<img class="alignleft size-full wp-image-2205" src="/wp-content/uploads/2015/02/George-Reservoir-Custom.jpg" alt="George Reservoir (Custom)" width="170" height="113" />Service reservoirs are constructed and sited on top of hills. Water is normally pumped from the Treatment Works at night to the reservoir thereby making use of cheap electricity. At all times of the day water gravitates to households and businesses through our distribution network regardless of whether or not pumping stations and Treatment Works are operating.\r\n\r\nIt is common for water to be abstracted from a source and pumped to a number of reservoirs strategically placed to supply the local population. In rural areas or areas of exceptional demand, we may boost or transfer water to secondary reservoirs at a higher ground level.', 'Water Storage and Distribution', '', 'publish', 'open', 'open', '', 'water-storage-and-distribution', '', '', '2015-04-27 10:56:59', '2015-04-27 09:56:59', '', 1712, 'http://www.portsmouthwater.co.uk/?page_id=2204', 8, 'page', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2205, 1, '2015-02-18 15:02:49', '2015-02-18 15:02:49', '', 'George Reservoir (Custom)', '', 'inherit', 'open', 'open', '', 'george-reservoir-custom', '', '', '2015-02-18 15:02:49', '2015-02-18 15:02:49', '', 2204, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/George-Reservoir-Custom.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (2206, 1, '2015-02-18 15:03:21', '2015-02-18 15:03:21', 'Once water has been abstracted, treated and disinfected, it is ready to be distributed to our customers.\r\n\r\nTo provide an unrestricted and economical supply of water we utilise pumps and pipelines to deliver water to our customers. Because demand for water constantly varies throughout the day together with seasonal variations created, for example, by garden watering, we utilise service reservoirs to store water avoiding the need for constant variations in pumping rates.\r\n\r\n<img class="alignleft size-full wp-image-2205" src="http://pw.yescando.org/wp-content/uploads/2015/02/George-Reservoir-Custom.jpg" alt="George Reservoir (Custom)" width="170" height="113" />Service reservoirs are constructed and sited on top of hills. Water is normally pumped from the Treatment Works at night to the reservoir thereby making use of cheap electricity. At all times of the day water gravitates to households and businesses through our distribution network regardless of whether or not pumping stations and Treatment Works are operating.\r\n\r\nIt is common for water to be abstracted from a source and pumped to a number of reservoirs strategically placed to supply the local population. In rural areas or areas of exceptional demand, we may boost or transfer water to secondary reservoirs at a higher ground level.', 'Water Storage and Distribution', '', 'inherit', 'open', 'open', '', '2204-revision-v1', '', '', '2015-02-18 15:03:21', '2015-02-18 15:03:21', '', 2204, 'http://www.portsmouthwater.co.uk/2015/02/18/2204-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2207, 1, '2015-02-18 15:04:24', '2015-02-18 15:04:24', '<p class="Section1" align="justify">Public perception is often that water supplies should be free! After all, the Company is only intercepting water that exists in the natural water cycle and supplying it to its customers!</p>\r\n<p class="Section1" align="justify">In fact the abstraction of water from the environment and its treatment to ensure that it is safe to drink, is a technologically advanced process. It carries on for 24 hours a day, 365 days a year, so as to ensure that safe drinking water is always on tap.</p>\r\n<p class="Section1" align="justify">In this section we outline the facilities which are used for abstracting raw water and the treatment processes which are used to convert it into drinking water.</p>\r\n\r\n<h4>River Itchen Water Treatment Works</h4>\r\n<img class="alignleft size-full wp-image-2210" src="/wp-content/uploads/2015/02/Ariel-View-River-Itchen-Works-Custom1.png" alt="Ariel View River Itchen Works (Custom)(1)" width="170" height="119" />At Gaters Mill the Company has its most complex treatment process. Although river water quality is good enough to support salmon and trout, it is not of a high enough standard to meet the stringent requirements needed for drinking water.\r\n\r\nThe location of the Company\'s intake in the lower reaches of the River Itchen catchment results in wide variations in river water quality, sometimes as a result of surface run-off from fields and other water sources, but also from industrial and commercial discharges. As a result the Company has constructed Highwood Raw Water Storage Reservoir within the Itchen Valley Country Park. Here up to 135 million litres (about 3 or 4 days supply) can be stored.\r\n\r\nThe reservoir enables the Company to shut down its intake for short periods if the river water becomes excessively turbid (cloudy) or, alternatively, if pollution has occurred. Storage in the reservoir begins the treatment process by ensuring that many bacteria and viruses die out; it also smoothes out variations in quality thereby avoiding frequent changes to the treatment process at the Works.', 'Water Supply and Treatment', '', 'publish', 'open', 'open', '', 'water-supply-and-treatment', '', '', '2015-04-27 10:57:22', '2015-04-27 09:57:22', '', 1712, 'http://www.portsmouthwater.co.uk/?page_id=2207', 9, 'page', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2208, 1, '2015-02-18 15:04:24', '2015-02-18 15:04:24', '<p class="Section1" align="justify">Public perception is often that water supplies should be free! After all, the Company is only intercepting water that exists in the natural water cycle and supplying it to its customers!</p>\r\n<p class="Section1" align="justify">In fact the abstraction of water from the environment and its treatment to ensure that it is safe to drink, is a technologically advanced process. It carries on for 24 hours a day, 365 days a year, so as to ensure that safe drinking water is always on tap.</p>\r\n<p class="Section1" align="justify">In this section we outline the facilities which are used for abstracting raw water and the treatment processes which are used to convert it into drinking water.</p>', 'Water Supply and Treatment', '', 'inherit', 'open', 'open', '', '2207-revision-v1', '', '', '2015-02-18 15:04:24', '2015-02-18 15:04:24', '', 2207, 'http://www.portsmouthwater.co.uk/2015/02/18/2207-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2209, 1, '2015-04-27 10:57:16', '2015-04-27 09:57:16', '<p class="Section1" align="justify">Public perception is often that water supplies should be free! After all, the Company is only intercepting water that exists in the natural water cycle and supplying it to its customers!</p>\n<p class="Section1" align="justify">In fact the abstraction of water from the environment and its treatment to ensure that it is safe to drink, is a technologically advanced process. It carries on for 24 hours a day, 365 days a year, so as to ensure that safe drinking water is always on tap.</p>\n<p class="Section1" align="justify">In this section we outline the facilities which are used for abstracting raw water and the treatment processes which are used to convert it into drinking water.</p>\n\n<h4>River Itchen Water Treatment Works</h4>\n<img class="alignleft size-full wp-image-2210" src="/wp-content/uploads/2015/02/Ariel-View-River-Itchen-Works-Custom1.png" alt="Ariel View River Itchen Works (Custom)(1)" width="170" height="119" />At Gaters Mill the Company has its most complex treatment process. Although river water quality is good enough to support salmon and trout, it is not of a high enough standard to meet the stringent requirements needed for drinking water.\n\nThe location of the Company\'s intake in the lower reaches of the River Itchen catchment results in wide variations in river water quality, sometimes as a result of surface run-off from fields and other water sources, but also from industrial and commercial discharges. As a result the Company has constructed Highwood Raw Water Storage Reservoir within the Itchen Valley Country Park. Here up to 135 million litres (about 3 or 4 days supply) can be stored.\n\nThe reservoir enables the Company to shut down its intake for short periods if the river water becomes excessively turbid (cloudy) or, alternatively, if pollution has occurred. Storage in the reservoir begins the treatment process by ensuring that many bacteria and viruses die out; it also smoothes out variations in quality thereby avoiding frequent changes to the treatment process at the Works.', 'Water Supply and Treatment', '', 'inherit', 'open', 'open', '', '2207-autosave-v1', '', '', '2015-04-27 10:57:16', '2015-04-27 09:57:16', '', 2207, 'http://www.portsmouthwater.co.uk/2015/02/18/2207-autosave-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2210, 1, '2015-02-18 15:06:06', '2015-02-18 15:06:06', '', 'Ariel View River Itchen Works (Custom)(1)', '', 'inherit', 'open', 'open', '', 'ariel-view-river-itchen-works-custom1', '', '', '2015-02-18 15:06:06', '2015-02-18 15:06:06', '', 2207, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Ariel-View-River-Itchen-Works-Custom1.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (2211, 1, '2015-02-18 15:06:27', '2015-02-18 15:06:27', '<p class="Section1" align="justify">Public perception is often that water supplies should be free! After all, the Company is only intercepting water that exists in the natural water cycle and supplying it to its customers!</p>\r\n<p class="Section1" align="justify">In fact the abstraction of water from the environment and its treatment to ensure that it is safe to drink, is a technologically advanced process. It carries on for 24 hours a day, 365 days a year, so as to ensure that safe drinking water is always on tap.</p>\r\n<p class="Section1" align="justify">In this section we outline the facilities which are used for abstracting raw water and the treatment processes which are used to convert it into drinking water.</p>\r\n\r\n<h4>River Itchen Water Treatment Works</h4>\r\n<img class="alignleft size-full wp-image-2210" src="http://pw.yescando.org/wp-content/uploads/2015/02/Ariel-View-River-Itchen-Works-Custom1.png" alt="Ariel View River Itchen Works (Custom)(1)" width="170" height="119" />At Gaters Mill the Company has its most complex treatment process. Although river water quality is good enough to support salmon and trout, it is not of a high enough standard to meet the stringent requirements needed for drinking water.\r\n\r\nThe location of the Company\'s intake in the lower reaches of the River Itchen catchment results in wide variations in river water quality, sometimes as a result of surface run-off from fields and other water sources, but also from industrial and commercial discharges. As a result the Company has constructed Highwood Raw Water Storage Reservoir within the Itchen Valley Country Park. Here up to 135 million litres (about 3 or 4 days supply) can be stored.\r\n\r\nThe reservoir enables the Company to shut down its intake for short periods if the river water becomes excessively turbid (cloudy) or, alternatively, if pollution has occurred. Storage in the reservoir begins the treatment process by ensuring that many bacteria and viruses die out; it also smoothes out variations in quality thereby avoiding frequent changes to the treatment process at the Works.', 'Water Supply and Treatment', '', 'inherit', 'open', 'open', '', '2207-revision-v1', '', '', '2015-02-18 15:06:27', '2015-02-18 15:06:27', '', 2207, 'http://www.portsmouthwater.co.uk/2015/02/18/2207-revision-v1/', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (2220, 1, '2015-02-18 15:18:03', '2015-02-18 15:18:03', 'Ever wondered how the water gets to your tap and the role Portsmouth Water plays in this process? If you belong to a group or society and would like to understand more about how Portsmouth Water operates or how we can support customers, a member of our team are happy to come and give a short talk about Portsmouth Water.\r\n\r\nThe talk, free of charge, lasts about 45 minutes and covers all aspects of the water supply process and just how much is involved in supplying you with fresh clean water 24 hours a day every day. The past and present activities are also covered as well as the future challenges of ensuring that we work together to protect valuable water resources for future generations.\r\n<h4>Want to know more?</h4>\r\nGive us a call on 023 9224 9224 or e-mail <a href="mailto:talks@portsmouthwater.co.uk">hi@portsmouthwater.co.uk</a>', 'Community Talks', '', 'publish', 'open', 'open', '', 'community-talks', '', '', '2025-08-18 09:38:46', '2025-08-18 08:38:46', '', 1712, 'http://www.portsmouthwater.co.uk/?page_id=2220', 11, 'page', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2221, 1, '2015-02-18 15:18:03', '2015-02-18 15:18:03', 'Ever wondered how the water gets to your tap and the role Portsmouth Water plays in this process? If you belong to a group or society why not contact us and a member of our community talk team would love to come and give a short talk about Portsmouth Water.\r\n\r\nThe talk, which is free of charge, lasts about 45 minutes and covers all aspects of the water supply process and just how much is involved in supplying you with fresh clean water 24 hours a day every day. The past and present activities are also covered as well as the future challenges of ensuring that we work together to protect valuable water resources for future generations.\r\n\r\nSome of the comments we have received from groups who have had a talk include:\r\n<blockquote>“…a fascinating tale of how we get our water.”\r\n\r\n“…. A very informative and interesting talk and I for one will be more careful about how much water I use now…”</blockquote>\r\n<h4>Want to know more?</h4>\r\nGive us a call on 023 9224 9224 or e-mail <a href="mailto:talks@portsmouthwater.co.uk">talks@portsmouthwater.co.uk</a>', 'Community Talks', '', 'inherit', 'open', 'open', '', '2220-revision-v1', '', '', '2015-02-18 15:18:03', '2015-02-18 15:18:03', '', 2220, 'http://www.portsmouthwater.co.uk/2015/02/18/2220-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2222, 1, '2015-02-18 15:18:48', '2015-02-18 15:18:48', 'Ever wondered how the water gets to your tap and the role Portsmouth Water plays in this process? If you belong to a group or society why not contact us and a member of our community talk team would love to come and give a short talk about Portsmouth Water.\r\n\r\nThe talk, which is free of charge, lasts about 45 minutes and covers all aspects of the water supply process and just how much is involved in supplying you with fresh clean water 24 hours a day every day. The past and present activities are also covered as well as the future challenges of ensuring that we work together to protect valuable water resources for future generations.\r\n\r\nSome of the comments we have received from groups who have had a talk include:\r\n\r\n<blockquote>“…a fascinating tale of how we get our water.”</blockquote>\r\n\r\n<blockquote>“…. A very informative and interesting talk and I for one will be more careful about how much water I use now…”</blockquote>\r\n\r\n<h4>Want to know more?</h4>\r\n\r\nGive us a call on 023 9224 9224 or e-mail <a href="mailto:talks@portsmouthwater.co.uk">talks@portsmouthwater.co.uk</a>', 'Community Talks', '', 'inherit', 'open', 'open', '', '2220-revision-v1', '', '', '2015-02-18 15:18:48', '2015-02-18 15:18:48', '', 2220, 'http://www.portsmouthwater.co.uk/2015/02/18/2220-revision-v1/', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (2266, 1, '2014-06-19 12:13:21', '2014-06-19 11:13:21', '<h4><a href="/wp-content/uploads/2015/02/3146B0F5-C726-4E4C-9278-5DD24B2DAC16.pdf"><img class=" size-full wp-image-2267 alignright" src="/wp-content/uploads/2015/02/newsletter.jpg" alt="newsletter" width="200" height="284" /></a></h4>\r\n<a href="/wp-content/uploads/2015/02/3146B0F5-C726-4E4C-9278-5DD24B2DAC16.pdf">Download the latest newsletter here</a>\r\n<h4>What\'s included:</h4>\r\n<ul>\r\n	<li data-canvas-width="250.43427450000007">New Logo, same Mission...</li>\r\n	<li data-canvas-width="250.43427450000007">High quality drinking water</li>\r\n	<li data-canvas-width="250.43427450000007">How your bill is made up</li>\r\n	<li data-canvas-width="250.43427450000007">The lowest bills in England and Wales</li>\r\n	<li data-canvas-width="250.43427450000007">The water vole</li>\r\n</ul>\r\nand much more!', 'New Customer Newsletter', '', 'publish', 'open', 'open', '', 'new-customer-newsletter', '', '', '2015-11-12 12:35:57', '2015-11-12 12:35:57', '', 0, 'http://www.portsmouthwater.co.uk/?p=2266', 295, 'post', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (2269, 1, '2015-02-19 12:21:48', '2015-02-19 12:21:48', '', 'CustomerNewsletterWebButton', '', 'inherit', 'open', 'open', '', 'customernewsletterwebbutton', '', '', '2015-02-19 12:21:48', '2015-02-19 12:21:48', '', 2266, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/CustomerNewsletterWebButton.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (2270, 1, '2015-02-19 12:21:57', '2015-02-19 12:21:57', 'Download the latest newsletter here\r\n<h4><a href="/wp-content/uploads/2015/02/3146B0F5-C726-4E4C-9278-5DD24B2DAC16.pdf"><img class="alignright size-full wp-image-2267" src="/wp-content/uploads/2015/02/newsletter.jpg" alt="newsletter" width="200" height="284" /></a>What\'s included:</h4>\r\n<ul>\r\n	<li data-canvas-width="250.43427450000007">New Logo, same Mission...</li>\r\n	<li data-canvas-width="250.43427450000007">High quality drinking water</li>\r\n	<li data-canvas-width="250.43427450000007">How your bill is made up</li>\r\n	<li data-canvas-width="250.43427450000007">The lowest bills in England and Wales</li>\r\n	<li data-canvas-width="250.43427450000007">The water vole</li>\r\n</ul>\r\nand much more!', 'New Customer Newsletter', '', 'inherit', 'open', 'open', '', '2266-revision-v1', '', '', '2015-02-19 12:21:57', '2015-02-19 12:21:57', '', 2266, 'http://www.portsmouthwater.co.uk/2015/02/19/2266-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2271, 1, '2015-02-19 12:23:06', '2015-02-19 12:23:06', '<h4><a href="/wp-content/uploads/2015/02/3146B0F5-C726-4E4C-9278-5DD24B2DAC16.pdf"><img class=" size-full wp-image-2267 alignright" src="/wp-content/uploads/2015/02/newsletter.jpg" alt="newsletter" width="200" height="284" /></a></h4>\nDownload the latest newsletter here\n<h4>What\'s included:</h4>\n<ul>\n	<li data-canvas-width="250.43427450000007">New Logo, same Mission...</li>\n	<li data-canvas-width="250.43427450000007">High quality drinking water</li>\n	<li data-canvas-width="250.43427450000007">How your bill is made up</li>\n	<li data-canvas-width="250.43427450000007">The lowest bills in England and Wales</li>\n	<li data-canvas-width="250.43427450000007">The water vole</li>\n</ul>\nand much more!', 'New Customer Newsletter', '', 'inherit', 'open', 'open', '', '2266-autosave-v1', '', '', '2015-02-19 12:23:06', '2015-02-19 12:23:06', '', 2266, 'http://www.portsmouthwater.co.uk/2015/02/19/2266-autosave-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2272, 1, '2015-02-19 12:23:25', '2015-02-19 12:23:25', '<h4><a href="/wp-content/uploads/2015/02/3146B0F5-C726-4E4C-9278-5DD24B2DAC16.pdf"><img class=" size-full wp-image-2267 alignright" src="/wp-content/uploads/2015/02/newsletter.jpg" alt="newsletter" width="200" height="284" /></a></h4>\r\n<a href="/wp-content/uploads/2015/02/3146B0F5-C726-4E4C-9278-5DD24B2DAC16.pdf">Download the latest newsletter here</a>\r\n<h4>What\'s included:</h4>\r\n<ul>\r\n	<li data-canvas-width="250.43427450000007">New Logo, same Mission...</li>\r\n	<li data-canvas-width="250.43427450000007">High quality drinking water</li>\r\n	<li data-canvas-width="250.43427450000007">How your bill is made up</li>\r\n	<li data-canvas-width="250.43427450000007">The lowest bills in England and Wales</li>\r\n	<li data-canvas-width="250.43427450000007">The water vole</li>\r\n</ul>\r\nand much more!', 'New Customer Newsletter', '', 'inherit', 'open', 'open', '', '2266-revision-v1', '', '', '2015-02-19 12:23:25', '2015-02-19 12:23:25', '', 2266, 'http://www.portsmouthwater.co.uk/2015/02/19/2266-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2273, 1, '2014-02-19 12:50:58', '2014-02-19 12:50:58', '<h4>If it is an emergency please contact us on our free leak line 0800 434 6104</h4>\r\n*Indicates Required Field\r\n\r\n[gravityform id="5" title="false" description="false" ajax="true"]', 'Report a Leak', '', 'draft', 'open', 'open', '', 'report-a-leak', '', '', '2023-10-09 10:12:50', '2023-10-09 09:12:50', '', 0, 'http://www.portsmouthwater.co.uk/?p=2273', 297, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2274, 1, '2015-02-19 12:52:47', '2015-02-19 12:52:47', '', 'web_small_report a leak_05-2013', '', 'inherit', 'open', 'open', '', 'web_small_report-a-leak_05-2013', '', '', '2015-02-19 12:52:47', '2015-02-19 12:52:47', '', 2273, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/web_small_report-a-leak_05-2013.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (2275, 1, '2015-02-19 12:52:55', '2015-02-19 12:52:55', '<h4>If it is an emergency please contact us on our free leak line 0800 434 6104</h4>\r\n*Indicates Required Field\r\n\r\n[gravityform id="5" title="false" description="false" ajax="true"]', 'Report a Leak', '', 'inherit', 'open', 'open', '', '2273-revision-v1', '', '', '2015-02-19 12:52:55', '2015-02-19 12:52:55', '', 2273, 'http://www.portsmouthwater.co.uk/2015/02/19/2273-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2276, 1, '2016-10-12 13:15:06', '2016-10-12 12:15:06', 'Provision of safe and high quality water is a cornerstone of public health. It is our responsibility in this area to ensure such a service is not compromised by such activities as Fracking for shale gas.\r\n\r\nThere are arguments for and against Fracking, it is the role of Government to balance these, not Portsmouth Water.\r\n\r\nBefore Fracking for shale gas may commence, a number of statutory applications must be made by the oil exploratory company. The Environment Agency is responsible for ground water and environmental protection and is therefore responsible for any proposals to ensure that groundwater and the environment is protected, should hydraulic Fracking be implemented. We are now a statutory consultee, and work very closely with the Environment Agency and Hampshire County Council regarding any application.\r\n\r\nBefore Fracking may commence, exploratory boreholes are drilled by the oil exploration company in order to determine the viability of the site. The drilling of these holes are governed by statutory processes. The Company has recently worked closely with the Environment Agency regarding an application for an exploratory borehole in the Havant area and objected on the basis of adverse risk. The oil company has withdrawn its application and considering the Environment Agency\'s comments.\r\n\r\nWe will continue to work closely with the Environment Agency to ensure we are able to deliver safe, high quality water to our customers both in the short and long term.\r\n\r\nWe continue to take samples every day at all stages of the treatment and delivery process throughout our supply network to ensure the water is safe to drink and of high quality.\r\n\r\nThe sampling and testing regime is fully validated as per the requirements of the Water Supply (Water Quality) Regulations 2000.\r\n\r\nFor more information regarding the statutory application process for Fracking, please visit the Environment Agency website at <a href="http://www.environment-agency.gov.uk/" target="_blank">http://www.environment-agency.gov.uk/</a>', 'Fracking in Company\'s Area of Supply', '', 'publish', 'open', 'open', '', 'fracking-in-companys-area-of-supply', '', '', '2016-10-12 13:23:38', '2016-10-12 12:23:38', '', 0, 'http://www.portsmouthwater.co.uk/?p=2276', 246, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2277, 1, '2015-02-19 13:16:46', '2015-02-19 13:16:46', 'Provision of safe and high quality water is a cornerstone of public health. It is our responsibility in this area to ensure such a service is not compromised by such activities as Fracking for shale gas.\r\n\r\nThere are arguments for and against Fracking, it is the role of Government to balance these, not Portsmouth Water.\r\n\r\nBefore Fracking for shale gas may commence, a number of statutory applications must be made by the oil exploratory company. The Environment Agency is responsible for ground water and environmental protection and is therefore responsible for any proposals to ensure that groundwater and the environment is protected, should hydraulic Fracking be implemented. We are now a statutory consultee, and work very closely with the Environment Agency and Hampshire County Council regarding any application.\r\n\r\nBefore Fracking may commence, exploratory boreholes are drilled by the oil exploration company in order to determine the viability of the site. The drilling of these holes are governed by statutory processes. The Company has recently worked closely with the Environment Agency regarding an application for an exploratory borehole in the Havant area and objected on the basis of adverse risk. The oil company has withdrawn its application and considering the Environment Agency\'s comments.\r\n\r\nWe will continue to work closely with the Environment Agency to ensure we are able to deliver safe, high quality water to our customers both in the short and long term.\r\n\r\nWe continue to take samples every day at all stages of the treatment and delivery process throughout our supply network to ensure the water is safe to drink and of high quality.\r\n\r\nThe sampling and testing regime is fully validated as per the requirements of the Water Supply (Water Quality) Regulations 2000.\r\n\r\nFor more information regarding the statutory application process for Fracking, please visit the Environment Agency website at <a href="http://www.environment-agency.gov.uk/" target="_blank">http://www.environment-agency.gov.uk/</a>', 'Fracking in Company\'s Area of Supply', '', 'inherit', 'open', 'open', '', '2276-revision-v1', '', '', '2015-02-19 13:16:46', '2015-02-19 13:16:46', '', 2276, 'http://www.portsmouthwater.co.uk/2015/02/19/2276-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2278, 1, '2015-02-02 13:24:29', '2015-02-02 13:24:29', 'Ofwat have approved the Company charges for 2015/2016. <a href="/wp-content/uploads/2015/02/Board-Assurance-Statement-13-January-2015.pdf" target="_blank">An Assurance Statement from the Board can be viewed by clicking here</a>.\r\n\r\nTo View our full 2015-2016 Scheme of Charges for Household Customers <a href="/wp-content/uploads/2015/02/F7F0C6BE-C494-4D1F-88B4-008660F8F7CF1.pdf" target="_blank">click here</a>\r\n\r\nTo View our full 2015-2016 Scheme of Charges for Non-Household Customers <a href="/wp-content/uploads/2015/02/807928AE-15D3-4380-8B6D-9AE20DB6B2F61.pdf" target="_blank">click here</a>\r\n\r\nTo View our full 2015-2016 Wholesale Scheme of Charges <a href="/wp-content/uploads/2015/02/SOC_WHOLESALE_2015-16.pdf" target="_blank">click here</a>\r\n\r\nPlease <a href="/wp-content/uploads/2015/02/BBCFB5CC-93CE-4F7E-8225-B340C8319D86.xls" target="_blank">click here to view spreadsheet</a> of Portsmouth Water\'s Wholesale Tariffs for Non-household Customers for the year 2015/16', 'Tariffs 2015/16', '', 'publish', 'open', 'open', '', 'tariffs-201516', '', '', '2015-07-28 09:24:53', '2015-07-28 08:24:53', '', 0, 'http://www.portsmouthwater.co.uk/?p=2278', 291, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2279, 1, '2015-02-19 13:26:27', '2015-02-19 13:26:27', '', 'Board Assurance Statement - 13 January 2015', '', 'inherit', 'open', 'open', '', 'board-assurance-statement-13-january-2015', '', '', '2015-02-19 13:26:27', '2015-02-19 13:26:27', '', 2278, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Board-Assurance-Statement-13-January-2015.pdf', 0, 'attachment', 'application/pdf', 0); 
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INSERT INTO `wlcj_posts` VALUES (2283, 1, '2015-02-19 13:29:52', '2015-02-19 13:29:52', '', 'BBCFB5CC-93CE-4F7E-8225-B340C8319D86', '', 'inherit', 'open', 'open', '', 'bbcfb5cc-93ce-4f7e-8225-b340c8319d86', '', '', '2015-02-19 13:29:52', '2015-02-19 13:29:52', '', 2278, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/BBCFB5CC-93CE-4F7E-8225-B340C8319D86.xls', 0, 'attachment', 'application/vnd.ms-excel', 0); 
INSERT INTO `wlcj_posts` VALUES (2284, 1, '2015-02-19 13:30:22', '2015-02-19 13:30:22', 'Ofwat have approved the Company charges for 2015/2016. <a href="/wp-content/uploads/2015/02/Board-Assurance-Statement-13-January-2015.pdf" target="_blank">An Assurance Statement from the Board can be viewed by clicking here</a>.\r\n\r\nTo View our full 2015-2016 Scheme of Charges for Household Customers <a href="/wp-content/uploads/2015/02/F7F0C6BE-C494-4D1F-88B4-008660F8F7CF1.pdf" target="_blank">click here</a>\r\n\r\nTo View our full 2015-2016 Scheme of Charges for Non-Household Customers <a href="/wp-content/uploads/2015/02/807928AE-15D3-4380-8B6D-9AE20DB6B2F61.pdf" target="_blank">click here</a>\r\n\r\nTo View our full 2015-2016 Wholesale Scheme of Charges <a href="/wp-content/uploads/2015/02/17F65957-7004-4E0B-9ED1-88223FE57D2A.pdf" target="_blank">click here</a>\r\n\r\nPlease <a href="/wp-content/uploads/2015/02/BBCFB5CC-93CE-4F7E-8225-B340C8319D86.xls" target="_blank">click here to view spreadsheet</a> of Portsmouth Water\'s Wholesale Tariffs for Non-household Customers for the year 2015/16', 'Tariffs 2015/16', '', 'inherit', 'open', 'open', '', '2278-revision-v1', '', '', '2015-02-19 13:30:22', '2015-02-19 13:30:22', '', 2278, 'http://www.portsmouthwater.co.uk/2015/02/19/2278-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2285, 1, '2014-12-12 13:40:21', '2014-12-12 13:40:21', '<h4>Portsmouth Water bills to remain the lowest in England and Wales</h4>\r\nOfwat has announced that, in line with our business plan submission, our water charges 2015 to 2020 will remain at today’s prices and will only increase in line with inflation as measured by the retail prices index.\r\n\r\nOur business plan proposals were produced after extensive customer consultation and reflected the key issues that customers considered as a high priority such as:\r\n<ul>\r\n	<li>Delivering a safe secure and reliable drinking water</li>\r\n	<li>Less water lost through leakage</li>\r\n	<li>Delivering a high quality service</li>\r\n	<li>Improved our environment by supporting biodiversity initiatives</li>\r\n	<li>Look after our people by installing a positive health and safety culture</li>\r\n	<li>Supporting the community</li>\r\n</ul>\r\nManaging Director, Neville Smith said “I am pleased that Ofwat has accepted our business plan proposals and our challenge we have set ourselves to both keep prices as low as possible for our customers and further increase our investment in our network. We believe this outcome strikes the correct balance in looking after the interests of customers and allowing us to invest in our network and we plan to increase our capital spending by 20% over the next 5 years. We are determined to continue to supply high quality drinking water whilst providing excellent levels of service for our customers at the lowest price in the country.”\r\n\r\nWith our average water bill for the next five years remaining at £96 (before inflation), our customers will continue to benefit from having the lowest water charges in England and Wales. Aligned with our excellent record of having the lowest level of written complaints we continue to deliver value for money for our customers.', 'Lowest Bills in England & Wales', '', 'publish', 'open', 'open', '', 'portsmouth-water-bills-to-remain-the-lowest-in-england-and-wales', '', '', '2015-02-19 13:46:41', '2015-02-19 13:46:41', '', 0, 'http://www.portsmouthwater.co.uk/?p=2285', 292, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2286, 1, '2015-02-19 13:42:02', '2015-02-19 13:42:02', 'Ofwat has announced that, in line with our business plan submission, our water charges 2015 to 2020 will remain at today’s prices and will only increase in line with inflation as measured by the retail prices index.\r\n\r\nOur business plan proposals were produced after extensive customer consultation and reflected the key issues that customers considered as a high priority such as:\r\n<ul>\r\n	<li>Delivering a safe secure and reliable drinking water</li>\r\n	<li>Less water lost through leakage</li>\r\n	<li>Delivering a high quality service</li>\r\n	<li>Improved our environment by supporting biodiversity initiatives</li>\r\n	<li>Look after our people by installing a positive health and safety culture</li>\r\n	<li>Supporting the community</li>\r\n</ul>\r\nManaging Director, Neville Smith said “I am pleased that Ofwat has accepted our business plan proposals and our challenge we have set ourselves to both keep prices as low as possible for our customers and further increase our investment in our network. We believe this outcome strikes the correct balance in looking after the interests of customers and allowing us to invest in our network and we plan to increase our capital spending by 20% over the next 5 years. We are determined to continue to supply high quality drinking water whilst providing excellent levels of service for our customers at the lowest price in the country.”\r\n\r\nWith our average water bill for the next five years remaining at £96 (before inflation), our customers will continue to benefit from having the lowest water charges in England and Wales. Aligned with our excellent record of having the lowest level of written complaints we continue to deliver value for money for our customers.', 'Portsmouth Water bills to remain the lowest in England and Wales', '', 'inherit', 'open', 'open', '', '2285-revision-v1', '', '', '2015-02-19 13:42:02', '2015-02-19 13:42:02', '', 2285, 'http://www.portsmouthwater.co.uk/2015/02/19/2285-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2287, 1, '2015-02-19 13:46:39', '2015-02-19 13:46:39', '<h4>Portsmouth Water bills to remain the lowest in England and Wales</h4>\nOfwat has announced that, in line with our business plan submission, our water charges 2015 to 2020 will remain at today’s prices and will only increase in line with inflation as measured by the retail prices index.\n\nOur business plan proposals were produced after extensive customer consultation and reflected the key issues that customers considered as a high priority such as:\n<ul>\n	<li>Delivering a safe secure and reliable drinking water</li>\n	<li>Less water lost through leakage</li>\n	<li>Delivering a high quality service</li>\n	<li>Improved our environment by supporting biodiversity initiatives</li>\n	<li>Look after our people by installing a positive health and safety culture</li>\n	<li>Supporting the community</li>\n</ul>\nManaging Director, Neville Smith said “I am pleased that Ofwat has accepted our business plan proposals and our challenge we have set ourselves to both keep prices as low as possible for our customers and further increase our investment in our network. We believe this outcome strikes the correct balance in looking after the interests of customers and allowing us to invest in our network and we plan to increase our capital spending by 20% over the next 5 years. We are determined to continue to supply high quality drinking water whilst providing excellent levels of service for our customers at the lowest price in the country.”\n\nWith our average water bill for the next five years remaining at £96 (before inflation), our customers will continue to benefit from having the lowest water charges in England and Wales. Aligned with our excellent record of having the lowest level of written complaints we continue to deliver value for money for our customers.', 'Lowest Bills in England & Wales', '', 'inherit', 'open', 'open', '', '2285-autosave-v1', '', '', '2015-02-19 13:46:39', '2015-02-19 13:46:39', '', 2285, 'http://www.portsmouthwater.co.uk/2015/02/19/2285-autosave-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2288, 1, '2015-02-19 13:46:41', '2015-02-19 13:46:41', '<h4>Portsmouth Water bills to remain the lowest in England and Wales</h4>\r\nOfwat has announced that, in line with our business plan submission, our water charges 2015 to 2020 will remain at today’s prices and will only increase in line with inflation as measured by the retail prices index.\r\n\r\nOur business plan proposals were produced after extensive customer consultation and reflected the key issues that customers considered as a high priority such as:\r\n<ul>\r\n	<li>Delivering a safe secure and reliable drinking water</li>\r\n	<li>Less water lost through leakage</li>\r\n	<li>Delivering a high quality service</li>\r\n	<li>Improved our environment by supporting biodiversity initiatives</li>\r\n	<li>Look after our people by installing a positive health and safety culture</li>\r\n	<li>Supporting the community</li>\r\n</ul>\r\nManaging Director, Neville Smith said “I am pleased that Ofwat has accepted our business plan proposals and our challenge we have set ourselves to both keep prices as low as possible for our customers and further increase our investment in our network. We believe this outcome strikes the correct balance in looking after the interests of customers and allowing us to invest in our network and we plan to increase our capital spending by 20% over the next 5 years. We are determined to continue to supply high quality drinking water whilst providing excellent levels of service for our customers at the lowest price in the country.”\r\n\r\nWith our average water bill for the next five years remaining at £96 (before inflation), our customers will continue to benefit from having the lowest water charges in England and Wales. Aligned with our excellent record of having the lowest level of written complaints we continue to deliver value for money for our customers.', 'Lowest Bills in England & Wales', '', 'inherit', 'open', 'open', '', '2285-revision-v1', '', '', '2015-02-19 13:46:41', '2015-02-19 13:46:41', '', 2285, 'http://www.portsmouthwater.co.uk/2015/02/19/2285-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2289, 1, '2014-12-02 13:48:25', '2014-12-02 13:48:25', '<h4>Unaudited Interim Results September 2014</h4>\r\nFor the Six Months Ended 30 September 2014.\r\n\r\n<a href="/wp-content/uploads/2015/02/928C3C17-7EA6-458D-A51C-BD0532B1E3B4.pdf" target="_blank">Unaudited Interim Results for the six months ended 30 September 2014 </a>', 'Unaudited Interim Results', '', 'publish', 'open', 'open', '', 'unaudited-interim-results', '', '', '2015-02-19 13:49:49', '2015-02-19 13:49:49', '', 0, 'http://www.portsmouthwater.co.uk/?p=2289', 293, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2290, 1, '2015-02-19 13:49:26', '2015-02-19 13:49:26', '', '928C3C17-7EA6-458D-A51C-BD0532B1E3B4', '', 'inherit', 'open', 'open', '', '928c3c17-7ea6-458d-a51c-bd0532b1e3b4', '', '', '2015-02-19 13:49:26', '2015-02-19 13:49:26', '', 2289, 'http://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/928C3C17-7EA6-458D-A51C-BD0532B1E3B4.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (2291, 1, '2015-02-19 13:49:49', '2015-02-19 13:49:49', '<h4>Unaudited Interim Results September 2014</h4>\r\nFor the Six Months Ended 30 September 2014.\r\n\r\n<a href="/wp-content/uploads/2015/02/928C3C17-7EA6-458D-A51C-BD0532B1E3B4.pdf" target="_blank">Unaudited Interim Results for the six months ended 30 September 2014 </a>', 'Unaudited Interim Results', '', 'inherit', 'open', 'open', '', '2289-revision-v1', '', '', '2015-02-19 13:49:49', '2015-02-19 13:49:49', '', 2289, 'http://www.portsmouthwater.co.uk/2015/02/19/2289-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (2292, 1, '2014-09-16 14:02:54', '2014-09-16 14:02:54', '<h4>Portsmouth Water Continues To Receive The Lowest Number Of Complaints In The Industry</h4>\r\n<img class="alignright size-full wp-image-1717" src="/wp-content/uploads/2014/12/portsmouth-water-logo.png" alt="Portsmouth Water Logo" width="224" height="125" />Once again Portsmouth Water received fewer complaints per 10,000 customers about the service it provides than any other Water Company in England and Wales.\r\n\r\nThe information supplied from the industry regulator the Consumer Council for Water’s (CC Water) annual report, also shows that overall 123,218 written complaints were made to water companies across England and Wales in the year to March 2014. Portsmouth Water received 236 for the whole year, a fall of 84 from last year.\r\n\r\nPortsmouth Water received 8 written complaints per 10,000 customers which is the lowest in the industry across England and Wales. The average for the industry is 40 per 10,000 customers.', 'Lowest Number Of Complaints', '', 'publish', 'open', 'open', '', 'lowest-number-of-complaints', '', '', '2015-02-19 14:03:19', '2015-02-19 14:03:19', '', 0, 'http://www.portsmouthwater.co.uk/?p=2292', 294, 'post', '', 0); 
