contacted you recently via online chat and was told that I am now on the essentials tariff with a 45% discount. But I received your next bill 1 April 2026 to 31 March 3027 and the discount hasn't been deducted.
I have received confirmation from Southern water that I am eligible for the essentials tariff and they received confirmation from yourselves for this.
Please can you rectify this and sent me an amended bill.

Also I do have a meter but it has never been read if you could arrange this also.

With thanks

Mrs Janet Bullen 
Account number: A-056F67FD