<h2>Welcome to the Customer Scrutiny Panel (CSP) for Portsmouth Water</h2>
With origins dating back to 2012, The Customer Scrutiny Panel (CSP) is an independent group established to ensure that Portsmouth Water customers have been consulted on a range of important matters and significant plans from Portsmouth Water. As the local water supplier, we care about customers’ views, particularly on areas that have impact on levels of service, the environment or bills.

The purpose of the panel is to have informed scrutiny for a sustainable and equitable water future for Portsmouth Water &amp; its customers.
<h3><strong>Membership of the Group</strong></h3>
The CSP comprises a range of key stakeholders including regulators, customer representatives, local government elected members and members who play key roles within the communities served by Portsmouth Water. The current members are listed below.

<strong>Stef Nienaltowski Independent Chair</strong>
Dr Aldous Rees, Natural England
Cllr Bob Maynard, Gosport Borough Council
Sharon Darcy Portsmouth Water Non-Exec Director
Catherine Jones, Consumer Council for Water
Roy Briscoe Chichester District Council
Chris Need, West Sussex Growers Association
Emma Langford, Environment Agency
Cllr Pieter Montyn, West Sussex County Council

<em><strong>All these members are completely independent of Portsmouth Water.</strong></em>

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<h2>The Role of the CSP</h2>
<ul>
 	<li>Reviewing the performance against each one of Portsmouth Water’s commitments and Outcome Delivery Incentives in its <a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/">Business Plan</a></li>
 	<li>Producing a report to the Portsmouth Water Board annually to summarise The Panel’s findings on the above, which will accompany the Risk and Compliance Statement or Assurance Report produced by the company in its Annual Report. This report is also shared with customers and stakeholders.</li>
 	<li>Advising on and monitoring the effectiveness of the ongoing engagement Portsmouth Water has with its customers in each community, recognizing the diversity of all socio-economic groups that it supplies with water.</li>
</ul>
The CSP will meet at least twice per year.

This web page is updated to show the progress of the panel. All relevant documents and meeting minutes will be posted here as and when they are complete. Below is a list of relevant documents showing the progress to date:

<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/12/CSP-Terms-of-Reference-May-22.pdf">CSP Terms of Reference (Last updated 27 May 2022)</a>

<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/12/CSP-Minutes-270522_Final.pdf">CSP MINUTES 27 May 2022 </a>
<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/12/CCG-MINUTES-17-May-2021-.pdf">CCG MINUTES 17 May 2021 </a>
<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/CCG-MINUTES-12-November-2020.pdf">CCG MINUTES 12 November 2020</a>
<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/CCG-MINUTES-12-May-2020.pdf">CCG MINUTES 12 May 2020</a>
<h2>Register interest in joining our Customer Scrutiny Panel</h2>
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If you have any comments or observations about how we engage with customers please forward them to Jamie Jones either by e-mail to <a href="mailto:jamie.jones@portsmouthwater.co.uk">jamie.jones@portsmouthwater.co.uk</a> or by post to:

<strong>Jamie Jones, Regulation Manager</strong>
<strong> Portsmouth Water Limited</strong>
<strong> PO Box 8</strong>
<strong> West Street</strong>
<strong> Havant</strong>
<strong> Hampshire</strong>
<strong> PO9 1LG</strong>
<h4><span style="text-decoration: underline;"><a href="https://www.portsmouthwater.co.uk/about-us/portsmouth-water-customer-challenge-group/business-plan-ccg-archived-documents/">Click Here For Archived Documents</a></span></h4>