<h3><strong>Thank you for taking part in our Your water, your say sessions</strong></h3><p>Back in May, we held our first Your water, your say session when more than 100 people joined us to learn more about our future plans, ask questions and share feedback. Using feedback from the first session, we worked on our business plan and submitted our <a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/">detailed business plan for 2025 to 2030</a> to Ofwat for review from the economic regulator in October 2023. </p><p><strong>On Monday 20th November we held another online event to provide the opportunity to ask more questions and provide your valuable feedback. If you missed this session and would like to ask a question about <a href="https://www.portsmouthwater.co.uk/downloads/pr24/Portsmouth%20Water%20Business%20Plan%20%E2%80%93%20Customer%20Summary%202023.pdf">the plan</a> please email yourwateryoursay@ccwater.org.uk by 11am Wednesday 22 November, stating your question is for Portsmouth Water. <br /></strong></p><p>View our presentation from the latest <a href="https://www.portsmouthwater.co.uk/downloads/your-water-your-say/PW_YWYS2_Slides%20November%202023.pdf">Your Water Your Say session held on 20 November 2023 here</a>. </p>

<h2>Our Business Plan</h2>

[image src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/PRT01.jpg" width="100px" height="" align="left" stretch="0" border="0" margin_top="" margin_bottom="" link_image="" link="https://www.portsmouthwater.co.uk/downloads/pr24/Portsmouth%20Water%20Business%20Plan%20–%20Customer%20Summary%202023.pdf" target="_blank" hover="" alt="" caption="" greyscale="" animate=""]

<p class="pr24-doctitle"><a href="https://www.portsmouthwater.co.uk/downloads/pr24/Portsmouth%20Water%20Business%20Plan%20–%20Customer%20Summary%202023.pdf" target="_blank"> Read a summary of our business plan 2025-2030 </a></p>
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Your water, your say documents (November 2023): <p><strong>Please find below a collection of documents you may wish to read relating to the Your water, your say session that took place on Monday 20th November.</strong></p>

<ul>
<li><a href="https://www.portsmouthwater.co.uk/downloads/your-water-your-say/PW_YWYS2_Slides%20November%202023.pdf" target="_blank">Your water, your say - Presentation Slides 20.11.23 [PDF]</a></li> 
<li>To ensure Portsmouth Water’s Business Plan reflects customers views and needs, we commissioned an independent report by Sia Partners on our customer engagement process for PR24. <a href="https://www.portsmouthwater.co.uk/downloads/your-water-your-say/Portsmouth_Water_Sia_Customer_Engagement_Report_Final.pdf" target="_blank">Please download it here</a></li> 
<li> <a href="https://www.portsmouthwater.co.uk/downloads/your-water-your-say/Portsmouth%20Water%20You%20said%2C%20we%20did%20-%20Final%20161123.pdf" target="_blank">You Said, We Did</a> – This is a summary of how we reflected feedback from the first Your Water, your say session in our plan.</li>
<li><a href="https://www.portsmouthwater.co.uk/downloads/your-water-your-say/10%20May%2023%20Portsmouth%20Water%20YWYS%20Written%20Record.pdf" target="_blank">Your water, your say (May 2023) Meeting Report [PDF]</a></li> </ul>

Your water, your say documents (May 2023): <p>YWYS1 Company Presentation – <a href="https://www.portsmouthwater.co.uk/downloads/your-water-your-say/10%20May%2023%20Portsmouth%20Water%20YWYS%20Company%20Presentation.pdf" target="_blank">10 May 23 Portsmouth Water Your water, your say presentation (PDF)</a> </p>
<p>YWYS1 Written Record - <a href="https://www.portsmouthwater.co.uk/downloads/your-water-your-say/10%20May%2023%20Portsmouth%20Water%20YWYS%20Written%20Record.pdf" target="_blank">10 May 23 Portsmouth Water YWYS Written Record (PDF)</a></p>


Plan Choices (Customer Bills) : <p>Earlier in the year, we asked you to shape future bills and have a say in where your money is invested.</p>

<p>The survey that informed our business planning shared choices on:</p>

<ul>
<li>Three different bill options</li>
<li>If we should do more or make faster progress in:<ul>
<li>reducing leaks</li>
<li>removing lead pipes</li>
<li>maintaining reliable supplies</li>
<li>improving the environment.</li></ul></li>
<li>In the survey, our customers were able to see the impact the choices would have on yearly bills and choose which felt right for them.</li>

<p>The survey ran from March 13 to April 7. Thank you to everyone who took part.</p>

<p><a href="https://www.youtube.com/watch?v=G6vg8WgvCbs&t=1s" target="_blank">View the Youtube video </a></p>
 
View the Plan Choices Document: <a href="https://www.portsmouthwater.co.uk/downloads/your-water-your-say/Portsmouth_Water_–_PR24_Plan_Choices_2023.pdf" target="_blank">Portsmouth_Water – PR24 Plan Choices 2023 (PDF)f </a>


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