The Institute of Customer Service (ICS) conducts an annual survey that measures customer satisfaction covering a range of business sectors.

We are delighted that our latest Institute survey revealed our best ever score of 82.7 – this puts us in the same bracket with well-known brands such as John Lewis – but are not only the best performing water company but the best performing utility.

The ICS Customer Survey is a well established method of understanding and measuring the quality of service companies give to their customers. As part of the process customers complete an online customer satisfaction survey run independently by ICS to allow them to confidentially share their views on Portsmouth Water’s services.

Clare Younger, Customer Service Manager at Portsmouth Water said: “to be the leading Company in delivering service to our customers in the sector recognises our long term emphasis on delivering excellent service to our customers. We are really proud that this score recognises the efforts ‘our people’ are making to put customers at the heart of everything we do.”

Portsmouth Water’s CEO, Bob Taylor, said: “this latest survey result is a positive independent endorsement of how we already know our customers feel about the service we provide. That said, customer expectations are increasing every day and we have to make sure we stay ahead by meeting and exceeding these expectations. I would take this opportunity to pay tribute to Portsmouth Water’s staff who have once again shown their dedication to delivering leading edge standards in customer service. We work very hard to embed excellence in customer service within our DNA at Portsmouth Water - and this achievement shows our success in achieving that.”