You can make a complaint about our work or service over the phone or in writing.  You can find our contact details <a href="/contact-us">here</a>

If you contact us by telephone, we will do our best to resolve your complaint during the call.  If you write to us or send an email, we promise to reply to your complaint within 5 working days from the date we receive your correspondence.

To view our Guide to Portsmouth Water's Complaint Procedure, <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/COMPLAINTS-PROCEDURE_11-APRIL-2022.pdf">click here</a>

For more information on complaints and other areas of our performance please visit Discover Water at <a href="https://discoverwater.co.uk/">https://discoverwater.co.uk</a>