INSERT INTO `wlcj_posts` VALUES (15168, 1, '2025-01-20 11:09:54', '2025-01-20 11:09:54', '<h2>©Portsmouth Water Ltd</h2>\r\nThis website is governed by the law and jurisdiction of England and Wales. All rights, including, without limitation copyright, in the form and content of this website are owned by Portsmouth Water Ltd.\r\n<div style="border: 2px solid #ff6d2e; padding: 10px 20px; margin-bottom: 20px;">\r\n<h3>Smart Water Privacy Notice</h3>\r\nIf you are having a Smart Water Meter installed at your home or business property, or you already have one, our Smart Water Meter Privacy Notice tells you how we will collect and use your personal data.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/Smart-Water-Meter-Privacy-Notice.pdf" target="_blank" rel="noopener">Download our Smart Water Privacy Notice here</a>\r\n\r\n<strong>Please scroll down for Portsmouth Water’s main Privacy Notice.</strong>\r\n\r\n</div>\r\n<h3>Privacy Notice</h3>\r\nThe purpose of this Privacy Notice is to make it easier for you to understand how we use and protect your personal data. Personal data is any data that can identify you either on its own or used with other data.\r\n\r\nThis Privacy Notice will help you understand your privacy rights, how and why we need to process your personal data, and how you can get in touch with us if you need to.\r\n\r\nProcessing personal data involves any activity to do with that data, for example collection, storage, editing and deletion.\r\n\r\nWe’ve presented this information in different sections so you can access the information you need more easily. You’ll find our general privacy information under the headings below; with a separate PDF of the whole document should you wish to download this.\r\n\r\nWe take your personal data privacy very seriously and we\'re committed to protecting your personal data by complying with the relevant privacy legislation. We encourage you to read each section thoroughly.\r\n\r\nIf we make any significant changes impacting your privacy, we\'ll make this clear. Please remember to check from time to time.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/PW-Privacy-Notice-16.01.25.pdf">Download our Privacy Notice here</a>\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="About Portsmouth Water"]\r\n\r\nThis Privacy Notice is designed to explain how we collect and use our customer’s and other individual’s personal data. We are committed to protecting this data, to uphold their data rights, and to meet expectations for handling personal data.\r\n\r\nWe are a registered data controller, registration number: Z6707640. This means it is our responsibility to maintain and protect all personal data that we collect and ensure that anyone we share personal data with will also adequately protect that data.\r\n\r\nThis Notice relates to Portsmouth Water Limited (Company Number 2536455) as the principal subsidiary in the South Downs Group, but will also apply to other subsidiaries.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What personal data do we collect?"]\r\n\r\nWe will always endeavour to make it clear why we are collecting your personal data.\r\n<h3>Information we collect from you and what we do with it</h3>\r\nWe collect and process your personal data in a number of ways from the information you give to us. You may provide information to us about you by filling in a form on our website or by contacting us by telephone, email or otherwise. This includes information you provide when registering for our online customer portal, when you search for or request a service from us, enter a competition or survey or when you report a leak, problem or provide feedback regarding our website or the services we provide.\r\n\r\nThe information you provide us with will vary, but will include:\r\n<ul>\r\n 	<li><strong>Personal details:</strong> title, name, date of birth, disability;</li>\r\n 	<li><strong>Bank account and card details:</strong> account number and sort code, accounts holders name, direct debit details;</li>\r\n 	<li><strong>Contact details:</strong> postal address, email address, mobile and/or landline numbers;</li>\r\n 	<li><strong>Financial details:</strong> household income, benefits;  <strong>Household information:</strong> age and number of children;     <strong>Documentation:</strong> bank statements, passports etc.</li>\r\n</ul>\r\nWe will keep scanned copies of any documents for validation and audit purposes, this evidence will be deleted in line with our retention policy.\r\n\r\nIf an individual is registered on our Priority Services Register, we will collect information to allow us to provide additional assistance and support to that individual when required. For more information, please see the ‘Priority Services Register – Helping Our Vulnerable Customers’ section of this Notice.\r\n\r\nWe also collect information about you from other sources, examples being:\r\n<ul>\r\n 	<li>If you are a tenant, your Landlord or letting agent may provide us with personal data in order to set up or close down your water account at their property.</li>\r\n 	<li>A new resident at a former supply address, estate/letting agent or solicitor acting on behalf of you or a new resident of a former supply address (e.g. where you are moving home and the third party is providing a forwarding address - with or without your consent).</li>\r\n 	<li>Your sewerage company to ensure accurate billing.</li>\r\n 	<li>Debt Management and Tracing Agencies will provide us with contact information (emails and telephone numbers) to allow us to contact and locate individuals for debt collection purposes.</li>\r\n</ul>\r\nWe record all phone calls, incoming and out-going, made by departments that deal directly with customers, including Customer Services, Networks, Water Quality and Wholesale Services. Call recordings are held for 2 years before being securely deleted. While providing services we will collect data about you and when reading your water meter we will collect water usage information including, where applicable, information from Smart Water Meters.\r\n\r\nWhenever you visit our website or online portal we use cookies - these cookies do not collect personal information. For more information, please see the ‘Visiting Our Website, Using Our Online Customer Portal and Our Cookie Policy’ section of this Notice. We also collect data from publicly available sources (such as the electoral roll and Land Registry) where the information is made public as a matter of law.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What to expect when you contact us"]\r\n<h3>Contacting us via social media</h3>\r\nIt is never a good idea to post your personal contact information on a public social media site. If you contact us using social media to report an issue and we need more information, we will ask you to private message us with suitable communication information which we will use to contact you in order to resolve your concern or gather additional information for our investigation.\r\n<h3>Contacting us by telephone</h3>\r\nWhen you contact us by telephone, your telephone number will be added to your account so that contact with you in relation to your water account can be made more convenient.\r\n\r\nWe will use a telephone number listed on your account to call or text you to provide you with essential service messages.\r\n\r\nWhen contacting us outside of our normal working hours, (between 5pm-8am Monday to Friday and over the weekend), your call will be dealt with by our ‘out-of-hours’ partner who are working with us to ensure our customers can contact us 24 hours a day, 7 days a week. Our partner will collect information from you to allow us to deal with your call efficiently. <strong>Emailing us</strong>\r\n\r\nIf you email us, we will respond to you using the email address you gave us. Your email address will be added to your account and will be used by us to provide you with essential service messages. Please try to avoid sending personal data by email as this is not considered to be a secure communication method.\r\n\r\nAny email sent to Portsmouth Water, including any attachments, will be monitored and assessed by our security partners for reasons of security and to check compliance. Emails are also backed up by our data processor Mimecast.\r\n\r\nPlease be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.\r\n<h3>Contacting us via WebChat</h3>\r\nWe use a third party provider, currently LiveChat, to supply and support our Webchat service, which we use to handle customer enquires in real time.\r\n\r\nIf you use the WebChat service we will collect your name, postal address, account number (optional) and email address (optional) as well as the contents of your WebChat session. The information provided will be added to your account.\r\n\r\nYou can request a transcript of your WebChat session once completed. This is sent to the email address you have the option to provide when logging in to the service. <strong>Visiting our Offices</strong>\r\n\r\nYou will be required to sign into our Visitor Management System when you arrive at our Head Office. We will collect your name, contact number, car registration (if applicable), the name of the company you work for (if applicable) and a photo of you will be taken. A printed ID will be produced for you to display on the provided lanyard and must be worn at all times when you are on Company premises. Your data will be held securely within this system for 1 month before being fully deleted.\r\n\r\nOur premises are monitored by CCTV so your image will be captured whenever you enter our site boundary. There are signs to show you when you are entering an area monitored by CCTV. CCTV images are held for 30 days and then deleted. In the case of suspected criminal activity CCTV images will be held for longer and will be shared with the relevant local authority (e.g. the Police), as appropriate.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Priority Services Register (PSR) – Helping our vulnerable customers"]\r\n\r\nOur Priority Services Register is a free service for customers who may need additional assistance either in communicating with us or in the event of a water supply interruption/emergency. Priority Services customers include those with physical or mental impairments, medical conditions, the elderly or those with young families. These customers may not be able to easily leave their home to collect bottled water in a water emergency.\r\n\r\nThe PSR allows us to quickly and efficiently identify those customers who require support in water events, and also allows support to be identified when planning work that may impact the water supply, as well as how we communicate with our customers.\r\n\r\nThe data is processed following individuals themselves, or third parties acting on their behalf (e.g. a family member, a charity, a support worker, a carer etc) signing up to the PSR by completing a hard-copy or online form or by calling our Customer Services Team. The individual provides the required information which, as well as that already described, will also include contact details (name, address, email, telephone number). On receiving this information, the relevant \'Needs Code(s)\' and/or updates will be made on to the relevant customer account. \'Needs Codes\' are entries that can be searched to identify the support that is needed through reports that we can run when we are required to do so.\r\n\r\nWe share PSR data with the energy sector, and other trusted third parties, to ensure that the assistance and support required by individuals can also be provided quickly and efficiently by these third parties. The support provided by these third parties may differ from that of Portsmouth Water\'s support.\r\n\r\nIndividuals can request to be removed from the PSR at any time, but we will first review the request and may then discuss this with the individual to make sure it is in their best interest.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Smart Water Meters "]\r\n\r\nFrom 2025 we will commence the roll out of Smart Water Meters. We’ll install Smart Water Meters for all the homes and businesses we supply by 2035, with 130,000 new meters installed by 2030. We will write to you to let you know when your property is having a Smart Water Meter fitted, however, if you’re unsure whether you have been upgraded to a Smart Water Meter, please phone our Customer Services team on 023 9224 9666.\r\n\r\nPlease read our separate <a href="https://www.portsmouthwater.co.uk/about-us/legal-notice/">Smart Meter Privacy Notice</a> to find out how we process and use meter data to engage with customers.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Havant Thicket Public Consultation and Project "]\r\n\r\nIf you live close to the location of our new Havant Thicket Reservoir, you\'ll receive communications from us to keep you up to date with the project and/or to inform you of planned works that may require some form of action from yourself (e.g. to move your car to allow surveys to be completed). We may need to seek assistance from mail printing companies to issue these communications to you and if this is required we will share your name and address. The data will only be shared when necessary and will be deleted within 4 weeks of a communication campaign ending.\r\n\r\nWe have a separate website for the Havant Thicket Reservoir project at <a href="https://havant-thicket-reservoir.uk.engagementhq.com/" target="_blank" rel="noopener">https://havant-thicket-reservoir.uk.engagementhq.com/</a>. The Privacy Notice on that website details how your data will be used if you decide to register. If you register, and ask a question or provide comments and ask for contact to follow up on this, your contact details will be shared with the relevant consultant to allow a response to be provided. Drones may be used on the Havant Thicket Reservoir site and clear signage will be in place to ensure visitors are aware.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Customers who fall into arrears or fail to pay their bill"]\r\n\r\nIn respect to a customer’s responsibility for paying their bills, Portsmouth Water has a regulatory requirement to provide a safe, maintained supply of fresh water to your property. In section 5 of our Water Charges Scheme we explain that water charges are payable by the occupier of the premises, or the person who uses the supply, except where the owner of the premises is liable by enactment or by agreement with Portsmouth Water. Our Water Charges Scheme is further supported by the Water Industry Act 1991, which gives Water Companies the powers to charge and recover charges. This is referred to in Section 142 of the Water Industry Act 1991.\r\n\r\nThe information that we hold about customers will be used to recover arrears in line with our regulatory obligations and in doing so we use third party debt collection / management companies and credit reference agencies to assist us, this may include third parties undertaking Court Action on our behalf.\r\n\r\nWe use elements of automated decision making and profiling to identify appropriate debt recovery strategies.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Our Non-Household customers"]\r\n\r\nNon-household customers are non-incorporated businesses whose retail services (e.g. customer services, billing) are provided by a separate water retail company, but whose premises are physically connected to our water network. We provide these customers with a wholesale service.\r\n\r\nInsofar as limited personal information is collected in relation to non-incorporated businesses, both Portsmouth Water and the relevant water retailer are each separate Controllers of the personal data of the non-household customers in our service areas. Data protection laws are applied to non-household/business customers only to the extent that we process personal data of individuals (e.g., personal data of sole traders or company representatives).\r\n<h3>Information we collect from you and what we do with it</h3>\r\nOur purpose is to use this data to provide a wholesale water service to our non-household customers and their retailers by carrying out activities such as:\r\n<ul>\r\n 	<li>Supplying non-household customers with water in line with our legal and regulatory obligations;</li>\r\n 	<li>Recording and fixing service problems e.g. water pressure issues and burst water pipes;</li>\r\n 	<li>Maintaining our pipes and other assets;</li>\r\n 	<li>Dealing with emergency events;</li>\r\n 	<li>Maintaining, monitoring and reporting drinking water quality;</li>\r\n 	<li>Supporting non-household customers in improving water efficiency;</li>\r\n 	<li>Metering – making appointments, meter fitting and repairing;</li>\r\n 	<li>Collecting, analysing and sharing meter data from Smart Water Meters and data loggers to monitor consumption and leakage and enable accurate billing;</li>\r\n 	<li>Making payments – for example Guaranteed Service Standards (GSS);</li>\r\n 	<li>Working with farmers in our area on catchment studies to reduce pollution;</li>\r\n 	<li>Non-household customer communications around street works and incidents;</li>\r\n 	<li>Dealing with claims after service incidents;</li>\r\n 	<li>Managing enquiries and complaints;</li>\r\n 	<li>Assessing allowances and abatements;</li>\r\n 	<li>Carrying out vacant property checks and site visits to check meter and supply details, and;</li>\r\n 	<li>Demonstrating compliance with our legal obligations to our regulators.</li>\r\n</ul>\r\nMore information on the wholesale services we provide to non-household customers can be found on our website at <a href="http://www.portsmouthwater.co.uk/business/">www.portsmouthwater.co.uk/business/</a>.\r\n\r\n<strong>What type of personal information do we process?</strong>\r\n\r\nThe information processed includes:\r\n<ul>\r\n 	<li>Non-household customer contact and supply address details.</li>\r\n 	<li>Asset and incident information linked to the service that may identify the non-household customer for example, but not limited to, meter serial number, business meter readings, including 15 minute meter readings where data loggers have been fitted and are enabled.</li>\r\n 	<li>Information required to process insurance claims, for example, but not limited to, damage to a property due to flooding from our asset.</li>\r\n 	<li>Information required to produce regulatory reports, for example, reporting the number of customer complaints.</li>\r\n</ul>\r\nOur legal basis for processing personal data for these activities is Article 6(1)(e) of the UK GDPR, which allows us to process personal data when this is necessary to perform our public tasks as a regulated business in line with the rules and requirements set out by our regulators, such as Ofwat.\r\n<h3>Sharing data with third parties</h3>\r\nTo provide our services in an efficient and effective way, your personal data may be provided to us by your retailer and we\'ll share this with our service providers, for example, sharing Developer details with Retailers when a supply point is created in the market to enable the Retailer to produce bills. We’ll share with the Market Operator Services Limited (MOSL) as required, for example, in registering and de-registering supply points (please see MOSL’s Summary of Agreements for more information <a href="https://mosl.co.uk/documents-publications/1427-summary-of-arrangements/file" target="_blank" rel="noopener">https://mosl.co.uk/documents-publications/1427-summary-of-arrangements/file</a><a href="https://mosl.co.uk/documents-publications/1427-summary-of-arrangements/file">)</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Developer Services"]\r\n\r\nThis section of our Privacy Notice explains how we use personal data in relation to the development of a site or property. This could be relevant for homeowners, developers, self-lay providers and/or newly appointed water companies (NAVs).\r\n\r\n<strong>Purpose (lawful basis for processing)</strong>\r\n\r\nOur purpose is to provide a service to our customers in this context, including land/property owners, developers, self-lay providers and NAVs, by carrying out activities such as:\r\n<ul>\r\n 	<li>Handling applications from customers for the provision of our services.</li>\r\n 	<li>Dealing with enquiries and complaints from customers who contact us for this purpose.</li>\r\n 	<li>Issuing invoices to and taking payments from our customers.</li>\r\n 	<li>Carrying out necessary work (e.g. new water mains and service connections, adoptions and requisitions, build over agreements, providing bulk water to NAVs).</li>\r\n 	<li>Customer relationship management (customer surveys, newsletters, open days).</li>\r\n</ul>\r\nMore information on the services we provide to our customers in this context can be found on our website <a href="https://developers.portsmouthwater.co.uk/">https://developers.portsmouthwater.co.uk/</a>.\r\n\r\nOur legal basis for processing your data for most of these activities is:\r\n<ul>\r\n 	<li>Article 6(1)(c) which allows us to process personal data when processing is necessary for compliance with a legal obligation to which we are subject (Water Industry Act 1991 and associated regulations).</li>\r\n 	<li>Article 6(1)(b) which allows us to process personal data when processing is necessary for a contract, we have with you or because you have asked us to take specific steps before entering into a contract.</li>\r\n 	<li>Article 6(1)(f) which allows us to process personal data when processing is necessary for our legitimate interests or the legitimate interests of a third party, unless, on balance, these are outweighed by the need to protect your individual rights.</li>\r\n</ul>\r\n<strong>What type of personal information do we process for this purpose?</strong>\r\n\r\nWe use the information you’ve provided us to help us deliver the service you requested.\r\n\r\nThis could include contacting you to discuss the application/work, visiting the site where work needs to be carried out, and invoicing when appropriate. We may also arrange video calls to see the pipework.\r\n\r\nCustomer feedback is important to us, so we may also use the information to ask for feedback on how we can improve our performance.\r\n\r\nWe’ll use your business contact details to keep in touch and maintain strong working relationships with you.\r\n\r\n<strong>Sharing data with third parties</strong>\r\n\r\nSome of our services are carried out by our partner organisations. Where this is the case, we may transfer your personal data to them to allow them to complete the work.\r\n\r\nWe’re also required to share details with our regulator Ofwat, and its authorised agents, to enable them to conduct customer feedback surveys about our developer services performance.\r\n\r\nFor new properties around our border where we provide water supply services, we must share new connection information including address and postcode with companies providing the wastewater services for these properties.\r\n\r\n<strong>Developer Portal</strong>\r\n\r\nYou may opt to register as a user of our Developer Portal, which will allow you to submit new service, self-lay or NAV applications electronically. You can also opt to make payment of the application fees via the portal. To register for the portal, we will require your Company name, correspondence address, email address, name, and telephone number.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How long will we retain data for"]\r\n\r\nWe have a data retention policy and data will be retained as long as it serves a useful and legitimate purpose, taking into account all legal and regulatory obligations.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Purpose for collecting your personal data"]\r\n\r\nWe will only collect data where we have a clear and legal basis to do so. The table below explains each legal basis we use, with a more detailed description of the purpose alongside it:\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Legal Basis</strong></td>\r\n<td><strong>Purpose</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Complying with Legal Obligation</strong>\r\n\r\nLegally we need to collect this information, for example, to comply with statutory and regulatory obligations.</td>\r\n<td>To meet our statutory obligations under:\r\n<ul>\r\n 	<li>Water Industry Act 1991;</li>\r\n 	<li>Water Resources Act 1991;</li>\r\n 	<li>Environment Act 1995;</li>\r\n 	<li>Water Industry Act 1999;</li>\r\n 	<li>Water Act 2014;</li>\r\n 	<li>Water Supply (Water Fittings) Regulations 1999;</li>\r\n 	<li>Water Supply (Water Quality) Regulations 2016;</li>\r\n 	<li>Instrument of Appointment as issued by the Secretary of State for the Environment.</li>\r\n 	<li>The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008</li>\r\n 	<li>Data Protection Act 2018.</li>\r\n</ul>\r\nTo contact customers about essential service issues, including, but not limited to:\r\n<ul>\r\n 	<li>payments (direct debit/payment arrangement failed);</li>\r\n 	<li>debt collection communications;</li>\r\n 	<li>tariff renewals/changes;</li>\r\n 	<li>metering (leak notification, meter replacement);</li>\r\n 	<li>bill notifications (bill available to view and pay);</li>\r\n 	<li>urgent water quality notifications, and;</li>\r\n 	<li>supply issues (hosepipe bans, supply interruptions).</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<em>We have a legal obligation to confirm your identity, to keep records required by law or to evidence our compliance with laws, including tax laws, consumer protection laws and data protection laws. Where we are required to do so, we have to provide information to law enforcement agencies or other authorities.</em>\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Legal Basis</strong></td>\r\n<td><strong>Purpose</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Our Legitimate Interests</strong>\r\n\r\nAs a Water Company we have a legitimate reason for collecting this data and consent is not required. Most of the personal data that we collect from or about you is needed to enable us to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.</td>\r\n<td>To provide water supply services and products.\r\n\r\nTo administer a customer’s account, including:\r\n<ul>\r\n 	<li>billing;</li>\r\n 	<li>requests;</li>\r\n 	<li>enquiries; and</li>\r\n 	<li>complaints</li>\r\n</ul>\r\nTo make goodwill and compensation payments;\r\n\r\nTo communicate with you about core products and services we provide, including;\r\n<ul>\r\n 	<li>metering initiatives;</li>\r\n 	<li>water efficiency measures;</li>\r\n 	<li>catchment management initiatives;</li>\r\n 	<li>our online customer portal, and;</li>\r\n 	<li>our Priority Services Register.</li>\r\n</ul>\r\nTo tell you about the services offered by a third party plumbing and drainage insurance provider, due to our interest in:\r\n<ul>\r\n 	<li>Promoting water efficiency;</li>\r\n 	<li>Reducing leaks and waste of water;</li>\r\n 	<li>Educating customers on pipework responsibilities.</li>\r\n</ul>\r\nTo carry out and analyse customer surveys.\r\n\r\nTo carry our employee training and quality assurance.\r\n\r\nTo use aggregated data to understand customer trends in lifestyle and water consumption to assist in business planning.\r\n\r\nTo comply with any regulatory obligations we may have.\r\n\r\nTo ensure we operate to the expectations of a responsible water company.\r\n\r\nTo handle responses to public consultations, such as our Water Resources Management Plan, Drought Plan or the Havant Thicket Reservoir Consultations.\r\n\r\nTo maintain our land holdings and sites.\r\n\r\nTo keep our records accurate and up-to-date.\r\n\r\nTo ensure efficient collection of water charges.\r\n\r\nTo prevent and detect crime, including fraud.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Consent</strong>\r\n\r\nAlthough most of the personal data that we collect is needed because we have a legal obligation to process that data or a legitimate interest in the use of that data, in a small number of cases, we need your consent to collect and use your personal data. We will ask for your consent:</td>\r\n<td>To send you marketing of recreational services and products;\r\n\r\nIf you would like us to add or talk to someone else about your account.\r\n\r\nTo enable us to obtain and use data from a Smart Water Meter to provide you with additional customer services as agreed.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Performing our Public Task</strong>\r\n\r\nWhen processing your data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.</td>\r\n<td>To compile, maintain and manage our Priority Services Register (a list of customers with additional service needs).\r\n\r\nSubstantial Public Interest (SPI), as in UK law, is also used as our legal basis to process special category data for the purpose of providing a priority service to vulnerable customers based on their health data, e.g. dialysis.\r\n\r\nAs we are processing special category data under this legal basis, we have prepared an ‘Appropriate Policy Document’ as required under the Data Protection Act 2018. If you would like to view a copy of this policy, please contact the Data Protection Officer using the details under the ‘Contacting Us’ section of this Notice.\r\n\r\nProcessing our Non-Household customers personal data, as detailed in ‘Our Non-Household Customers’ section of this Notice.</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Who we share personal data with"]\r\n\r\nWe share personal data with multiple parties for legal, regulatory, and operational purposes. Other than where the exchange of data is required by law, we have contracts in place with third parties with whom we share data. These contracts detail how personal data should be handled and protected while being processed by any third party. We conduct due diligence checks on third party processors to ensure they comply with their obligations to us.\r\n\r\nWe have legal requirements for sharing data with your Sewerage Provider – this will usually be Southern Water Services Limited however, other companies may be operating in our area of supply and provide your waste water services.\r\n\r\nWe may use carefully selected third parties to help process your data and provide you with excellent customer service. We use software providers for different systems like our billing system and job management system to support us with the large amount of data that\r\n\r\nwe need to manage. We use third parties to assist us with printing bills and customer communications and to provide you with online customer accounts. We use companies to help us process payments including card payments, payment cards and to process cheques.\r\n\r\nWe share data with external agencies, such as local authorities, Police, Fire and/or Ambulance services, e.g. in the event of an emergency (this may include special category data, such as medical conditions if you have signed up to our Priority Services Register).\r\n\r\nWe share data with Government bodies for the detection and prevention of fraud.\r\n\r\nWe use third party organisations to help us provide our services to you and we share data with these parties. We have contracts in place and this means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any other organisation unless they are instructed by us to do so. They will hold it securely and retain it for the period we instruct.\r\n\r\nSome of the third parties with whom we share your data are based outside of the United Kingdom and, in some cases, outside the European Economic Area. In these cases, your data is protected by the special safeguarding measures set out by the data protection legislation i.e.\r\n<ul>\r\n 	<li>our contracts with these third parties incorporate the standard contractual clauses adopted by the European Commission and UK authorities for this purpose; or,</li>\r\n 	<li>the transfer is protected by the recipient’s binding corporate rule arrangements; or</li>\r\n 	<li>the recipient is in a country whose data protection laws are deemed by UK/EU authorities to provide adequate safeguard for transferred personal data without the need for additional safeguarding measures to be put in place.</li>\r\n</ul>\r\nWe work closely with a number of Contractors, our primary contractor being Cappagh, for mains replacement, pipe repairs and meter options, and these Contractors will have access to customer information relevant to their work. We also use trusted Contractors to make leak repairs at customer properties. If you contact us about a leak in your home and are eligible for a visit, your data will be shared with our Contractors in order for them to provide this function on our behalf.\r\n\r\nWe share data with selected third parties for marketing purposes in circumstances where we have a legitimate interest in promoting their services and where we feel you would benefit from their products or services. In particular, we share data with HomeServe, who will use the information we provide to them to send dual branded marketing information on our behalf in relation to their Plumbing and Drainage Plus Insurance. You can opt-out of receiving direct marketing at any time by email, phone or in writing. To opt out of this plumbing and drainage insurance marketing you can also complete an online form. Please see the Direct Marketing section of this Notice for more details.\r\n\r\nFrom time to time we require legal advice and may need to share your personal data with our legal advisers, our insurance company or other professional advisors in order to obtain advice or to make a claim.\r\n\r\nThe types of Organisations we share data with are as follows:-\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Category</strong></td>\r\n<td><strong>Process</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Debt Recovery and Debt Management Services</strong></td>\r\n<td>Collecting unpaid debt;\r\n\r\nTracking locations of individuals;\r\n\r\nMaintaining accurate data;\r\n\r\nRequesting additional contact data;\r\n\r\nManaging debt collection processes;\r\n\r\nChecking if debt risks apply;\r\n\r\nUndertaking Court action.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Contractors</strong></td>\r\n<td>Performing network maintenance, including street works, detecting and repairing leaks and responding to water supply incidents;\r\n\r\nProviding priority services to ‘vulnerable’ customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Property maintenance contractors</strong></td>\r\n<td>Performing property maintenance.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Network maintenance contractors</strong></td>\r\n<td>Performing network maintenance, including street works, and responding to water supply incidents. Installing new water meters and providing services to ‘vulnerable’ customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Other Water Companies (in particular Southern Water Services Limited)</strong></td>\r\n<td>Providing meter readings and water consumption information for billing purposes to calculate waste water use;\r\n\r\nOccupancy/Occupier details to maintain accurate data;\r\n\r\nInformation for discount tariffs such as Watersure and Social Tariff so that similar discounts can be considered;\r\n\r\nSharing priority service data to assist in identifying vulnerable customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Other Utility Companies</strong></td>\r\n<td>To assist with the provision of Priority Services if you are a member of our Priority Services Register.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Insurance Partner</strong></td>\r\n<td>Offering insurance products related to your water supply &amp; waste water services.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Financial (Banking and BACS)</strong></td>\r\n<td>Collection and payment of invoices and bills.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Housing Associations and Landlords</strong></td>\r\n<td>Water Regulation inspections.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Land Agents</strong></td>\r\n<td>Managing our land and property and obtaining land rights.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Social Media platforms</strong></td>\r\n<td>Responding to enquiries, concerns and complaints.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Customer survey and feedback services</strong></td>\r\n<td>Carrying out and analysing surveys and feedback results.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Insurance providers</strong></td>\r\n<td>Managing litigation and compensation claims.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>External Legal and Professional Advisors</strong></td>\r\n<td>Obtaining legal advice, managing disputes and dealing with compensation claims.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Auditors</strong></td>\r\n<td>Providing assurance for business processes and decisions.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Consultants</strong></td>\r\n<td>Providing follow up feedback to individuals during Public Consultations (e.g. Havant Thicket Reservoir).</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n&nbsp;\r\n\r\nTo comply with our legal and regulatory obligations we provide personal data to the following Authorities:\r\n<ul>\r\n 	<li>Defra</li>\r\n 	<li>Ofwat</li>\r\n 	<li>Drinking Water Inspectorate</li>\r\n 	<li>Environment Agency</li>\r\n 	<li>Public Health England</li>\r\n 	<li>Environmental Health Authorities</li>\r\n 	<li>Institute of Customer Service</li>\r\n 	<li>Consumer Council for Water (CCW)</li>\r\n 	<li>The Water Redress Scheme (WATRS)</li>\r\n 	<li>Market Operator Services Limited (MOSL).</li>\r\n</ul>\r\n<strong>Ofwat surveys (customer service - “C-MeX, D-MeX and B-MeX”) </strong>\r\n\r\nAll household customers and developers who contact us may have their contact information passed to a third party processor acting on behalf of our water regulator Ofwat for the purposes of regulating customer service in the water industry in England and Wales. You may be contacted by this third party about the service you received from Portsmouth Water and asked to score our performance. Your response is very important as it allows Ofwat to regulate the performance of companies and the service they provide their customers. This is not a marketing call or a call used for market research purposes. As Ofwat are our water regulator we are  obliged to share certain details with them, however, if you would rather we did not do this then please let us know by emailing us at: <a href="mailto:dataprotection@portsmouthwater.co.uk"><u>dataprotection@portsmouthwater.co.uk</u></a>. For more information please visit the Ofwat website at <a href="http://www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/">www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/</a>.\r\n\r\n<strong>Our surveys </strong>\r\n\r\nWe use third parties, or our own employees, to help contact our various types of customers to undertake water consumption surveys to inform our water resource management plan or for customer satisfaction or customer engagement processes. These are not marketing calls and your response is very important to us. If you would prefer not to participate you can register yourself as ‘no contact for surveys’ with our Customer Services Team at any time or by emailing us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a>. Please note this will not stop general communications in relation to your account or water supply. The results of these surveys are not stored on your water account but are instead used by our Customer Engagement and Water Resources Team to look at improving engagement or planning resources in the area.\r\n\r\nWe may also contact you to undertake a survey after you have been in touch with us so that we can find out how satisfied you were with the service you received. We may contact you after this to see if we can improve our service to you.\r\n\r\n<strong>Direct marketing</strong>\r\n\r\nWe do not use direct marketing to sell our core services, however, we may want to contact you in relation to additional services, such as water efficiency services. We may also want to provide you with marketing information from carefully selected third parties which relate to the services we provide.\r\n\r\nNon-personalised bill inserts will be included with your water – to opt out of receiving these bill inserts, please complete the form at <a href="http://www.portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you contact our call centre, we may offer you the opportunity to talk to HomeServe about their Plumbing and Drainage Plus Insurance. To opt-out of HomeServe marketing, in addition to the options below, you can also complete our online form which can be found under the ‘Cover Through HomeServe’ section at <a href="https://portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you decide to purchase Plumbing and Drainage insurance with HomeServe they will process your data as a Data Controller. To view a copy of HomeServe’s Privacy Policy please visit: <a href="https://homeserve.com/uk/about/privacy-policy" target="_blank" rel="noopener">www.homeserve.com/uk/about/privacy-policy</a>.\r\n\r\nYou have the right to stop the use of your personal data for direct marketing activities and we must and will comply with your request.\r\n\r\nIf you would like to stop any other direct marketing communications from us:\r\n<ul>\r\n 	<li>Call us on 023 9249 9666 and tell us you no longer wish to receive direct marketing;</li>\r\n 	<li>Email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a>;</li>\r\n 	<li>Write to us at – Portsmouth Water, PO Box 8, West Street, Havant PO9 1LG.</li>\r\n</ul>\r\n<strong>Please note</strong>: You may continue to receive communications for a short period after changing your preferences whilst our systems are fully updated. If a third party marketing campaign is in the process of being issued at the time of your opt-out request, it may not be possible to remove your data from that campaign, therefore, you may receive this marketing communication.\r\n\r\n<strong>Where your personal data may be processed</strong>\r\n\r\nSometimes we will need to share your personal data with third-party data processors in countries outside the European Economic Area (EEA), such as the USA.\r\n\r\nWhen we do this, we put adequate safeguards in place to ensure your data receives the same protection as if it were being processed inside the EEA. If you wish for more information about how your data may be processed outside the EEA, please contact our Data Protection Officer.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Automated Decision Making"]\r\n\r\n<strong>Automated Decision Making and Profiling</strong>\r\n\r\nAutomated decision making involves making decisions using your personal data by automated means without any human involvement.\r\n\r\nWe use automated decision making for decisions on how we recover debts. This is based on a profiled risk score provided by Credit Reference Agencies. We use the score to assess the likelihood of a customer being able to repay their debt. Risk scores are also used to determine which payment terms are most appropriate to any particular situation, as well as the appropriate way to support a customer if they fail to make payment or engage with us.\r\n\r\nWhenever we use automated decision making that is likely to have a significant effect on someone, we ensure that there is a process for review by a human being.\r\n\r\nProfiling is analysing information in a way that classifies individuals into different groups using algorithms or machine-learning. We may undertake profiling to analyse and predict behaviour in order to improve our services to our customers.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Visiting our website, using our online customer portal &amp; our Cookie Policy"]\r\n<h3>If you are an e-billing customer</h3>\r\nIn the interest of reducing paper and protecting the environment, and for your convenience, you may be an e-billing customer and hold an online customer account with us. Your online customer portal will allow you to manage your account, view recent bills and will also allow you to update your communication and marketing preferences.\r\n<h3>Our New Portsmouth Water App</h3>\r\nWe are in the process of developing a new App which customers will be able to download to their personal device/s. The App will give you access to your Portsmouth Water account where you can view and manage your account information, set up and view payments and view recent bills. The App will also include helpful features ready for when Smart Water Meters are installed, such as viewing bespoke water efficiency insights and water savings trackers, as well as providing you easy access to your meter readings. Customers will be informed once the App is ready for launch.\r\n<h3>Cookies</h3>\r\nWe use a cookies tool on our website and online customer portal to gain consent for the optional cookies we use. Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool. Individuals visiting our website have the ability to turn off or ‘opt out’ of non-essential/optional cookies. You can read more about how we use cookies, and how to change your cookies preferences, in our Cookies Policy. Most web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at <a href="http://www.allaboutcookies.org">www.allaboutcookies.org</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Data Subject Rights"]\r\n\r\nYou have certain legal rights in relation to any personal data about you which we hold. These rights are summarised below:\r\n<ul>\r\n 	<li><strong>Right to be informed\r\n</strong> You can ask for details of how we process your personal data, as covered by this Privacy Notice.</li>\r\n</ul>\r\n<ul>\r\n 	<li><strong>Right to Access\r\n</strong>You can ask for a copy of the information we hold about you. If possible, you should specify the type of information you’d like to see to ensure that our response meets your expectations. We must be able to verify your identify and your request may not impact the rights and freedoms of other people, e.g. privacy and confidentiality rights of other customers or our employees. Other exemptions may apply and this will be dependent on the information and context.</li>\r\n 	<li><strong>Right to Rectification\r\n</strong>You can ask that your personal data be corrected or updated if you believe it is inaccurate or incomplete. This right only applies to your own personal data and when exercising this right, please be as specific as possible.</li>\r\n</ul>\r\n<ul>\r\n 	<li><strong>Right to Erasure\r\n</strong>You may, in certain circumstances, be entitled to ask to have your personal data erased (this is also known as the ‘right to be forgotten’). We may not be able to erase your personal data if, for example, we need it to comply with a legal obligation or exercise or defend legal claims.</li>\r\n</ul>\r\n<ul>\r\n 	<li><strong>Right to Restriction on Processing\r\n</strong>You can ask us to stop using your personal data, however, in some circumstances this right may not apply, for example, if we have a legal obligation to use the data.</li>\r\n</ul>\r\n<ul>\r\n 	<li><strong>Right to Data Portability\r\n</strong>We do not currently carry out any such processing. If we do in the future, you can make a request and this data can be exported from our systems.</li>\r\n</ul>\r\n<ul>\r\n 	<li><strong>Right to Object\r\n</strong>You can request that your personal data is not processed for specific purposes such as profiling. This right applies where our processing of your personal data is necessary for us to perform a task in the public interest or for our functions or for our legitimate purposes. You can also object to our processing of your personal data for direct marketing purposes. If you would like to opt out of receiving any marketing communications from us, please contact us using the details within this Notice.</li>\r\n</ul>\r\n<ul>\r\n 	<li><strong>Rights Related to Automated Decision-making, including Profiling\r\n</strong>You have the right to not be subject to a decision based solely on automated processing of your personal data (i.e. no human intervention), including profiling, where the decision affects your legal status or rights of where the decision has a similarly significant effect, e.g. affecting your financial circumstances or employment opportunities.</li>\r\n</ul>\r\nThe applicability of some of these rights depends on the legal basis of processing of the data concerned. Some of these rights only apply in specific circumstances and we may not need to fully comply with your request in all cases.\r\n\r\nYou may exercise any of these rights free of charge, by contacting us. We may need to check your identity and may need to ask for more information – it’ll help us if you\'re as specific in your request as possible.\r\n\r\nWe’ll comply with your request within one calendar month (from the time we receive your request, or any additional information we asked for) unless:\r\n<ul>\r\n 	<li>It\'s a complex request – in such cases, we’ll respond within the month to inform you of the appropriate response period that will apply to your request (which may be a period of up to three months); or</li>\r\n 	<li>in exceptional circumstances, we would not be able to carry out your request. In these cases, we\'ll inform you of the reason within one calendar month.</li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Contacting us"]\r\n\r\nIf you would like to request further information about our Privacy Notice, or exercise any of your rights, you can email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a> or write us at:\r\n\r\n<strong>Data Protection Officer\r\n</strong><strong>Portsmouth Water\r\n</strong><strong>PO Box 8\r\n</strong><strong>West Street\r\n</strong><strong>Havant\r\n</strong><strong>PO9 1LG</strong>\r\n\r\nYou can also contact the Information Commissioner\'s Office at <a href="http://ico.org.uk/">http://ico.org.uk/</a> or write to Wycliffe House Water Lane, Wilmslow, Cheshire SK9 5AF or 0303 123 1113 for information, advice or to make a complaint.\r\n\r\nPortsmouth Water tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]\r\n<h3 id="terms-of-use">Website Terms of Use</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/04/Website-Terms-Conditions-April-2024.pdf">Download our website Terms of Use here</a>\r\n\r\n<h3>Disclaimer</h3>\r\nWhilst every effort has been made to ensure that the information in this website is accurate and up to date, the information contained herein is provided without any representation or warranty of any kind. In no event shall Portsmouth Water Ltd be liable for any damage or loss arising out of or in connection with the use of this website or other sites that may be linked to this site.', 'Privacy Notice', '', 'inherit', 'closed', 'closed', '', '2387-revision-v1', '', '', '2025-01-20 11:09:54', '2025-01-20 11:09:54', '', 2387, 'https://www.portsmouthwater.co.uk/?p=15168', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15169, 1, '2025-01-20 11:26:52', '2025-01-20 11:26:52', '<h2>©Portsmouth Water Ltd</h2>\r\nThis website is governed by the law and jurisdiction of England and Wales. All rights, including, without limitation copyright, in the form and content of this website are owned by Portsmouth Water Ltd.\r\n<div style="border: 2px solid #ff6d2e; padding: 10px 20px; margin-bottom: 20px;">\r\n<h3>Smart Water Meter Privacy Notice</h3>\r\nIf you are having a Smart Water Meter installed at your home or business property, or you already have one, our Smart Water Meter Privacy Notice tells you how we will collect and use your personal data.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/Smart-Water-Meter-Privacy-Notice.pdf" target="_blank" rel="noopener">Download our Smart Water Meter Privacy Notice here</a>\r\n\r\n<strong>Please scroll down for Portsmouth Water’s main Privacy Notice.</strong>\r\n\r\n</div>\r\n<h3>Privacy Notice</h3>\r\nThe purpose of this Privacy Notice is to make it easier for you to understand how we use and protect your personal data. Personal data is any data that can identify you either on its own or used with other data.\r\n\r\nThis Privacy Notice will help you understand your privacy rights, how and why we need to process your personal data, and how you can get in touch with us if you need to.\r\n\r\nProcessing personal data involves any activity to do with that data, for example collection, storage, editing and deletion.\r\n\r\nWe’ve presented this information in different sections so you can access the information you need more easily. You’ll find our general privacy information under the headings below; with a separate PDF of the whole document should you wish to download this.\r\n\r\nWe take your personal data privacy very seriously and we\'re committed to protecting your personal data by complying with the relevant privacy legislation. We encourage you to read each section thoroughly.\r\n\r\nIf we make any significant changes impacting your privacy, we\'ll make this clear. Please remember to check from time to time.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/PW-Privacy-Notice-16.01.25.pdf">Download our Privacy Notice here</a>\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="About Portsmouth Water"]\r\n\r\nThis Privacy Notice is designed to explain how we collect and use our customer’s and other individual’s personal data. We are committed to protecting this data, to uphold their data rights, and to meet expectations for handling personal data.\r\n\r\nWe are a registered data controller, registration number: Z6707640. This means it is our responsibility to maintain and protect all personal data that we collect and ensure that anyone we share personal data with will also adequately protect that data.\r\n\r\nThis Notice relates to Portsmouth Water Limited (Company Number 2536455) as the principal subsidiary in the South Downs Group, but will also apply to other subsidiaries.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What personal data do we collect?"]\r\n\r\nWe will always endeavour to make it clear why we are collecting your personal data.\r\n<h3>Information we collect from you and what we do with it</h3>\r\nWe collect and process your personal data in a number of ways from the information you give to us. You may provide information to us about you by filling in a form on our website or by contacting us by telephone, email or otherwise. This includes information you provide when registering for our online customer portal, when you search for or request a service from us, enter a competition or survey or when you report a leak, problem or provide feedback regarding our website or the services we provide.\r\n\r\nThe information you provide us with will vary, but will include:\r\n<ul>\r\n 	<li><strong>Personal details:</strong> title, name, date of birth, disability;</li>\r\n 	<li><strong>Bank account and card details:</strong> account number and sort code, accounts holders name, direct debit details;</li>\r\n 	<li><strong>Contact details:</strong> postal address, email address, mobile and/or landline numbers;</li>\r\n 	<li><strong>Financial details:</strong> household income, benefits;  <strong>Household information:</strong> age and number of children;     <strong>Documentation:</strong> bank statements, passports etc.</li>\r\n</ul>\r\nWe will keep scanned copies of any documents for validation and audit purposes, this evidence will be deleted in line with our retention policy.\r\n\r\nIf an individual is registered on our Priority Services Register, we will collect information to allow us to provide additional assistance and support to that individual when required. For more information, please see the ‘Priority Services Register – Helping Our Vulnerable Customers’ section of this Notice.\r\n\r\nWe also collect information about you from other sources, examples being:\r\n<ul>\r\n 	<li>If you are a tenant, your Landlord or letting agent may provide us with personal data in order to set up or close down your water account at their property.</li>\r\n 	<li>A new resident at a former supply address, estate/letting agent or solicitor acting on behalf of you or a new resident of a former supply address (e.g. where you are moving home and the third party is providing a forwarding address - with or without your consent).</li>\r\n 	<li>Your sewerage company to ensure accurate billing.</li>\r\n 	<li>Debt Management and Tracing Agencies will provide us with contact information (emails and telephone numbers) to allow us to contact and locate individuals for debt collection purposes.</li>\r\n</ul>\r\nWe record all phone calls, incoming and out-going, made by departments that deal directly with customers, including Customer Services, Networks, Water Quality and Wholesale Services. Call recordings are held for 2 years before being securely deleted. While providing services we will collect data about you and when reading your water meter we will collect water usage information including, where applicable, information from Smart Water Meters.\r\n\r\nWhenever you visit our website or online portal we use cookies - these cookies do not collect personal information. For more information, please see the ‘Visiting Our Website, Using Our Online Customer Portal and Our Cookie Policy’ section of this Notice. We also collect data from publicly available sources (such as the electoral roll and Land Registry) where the information is made public as a matter of law.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What to expect when you contact us"]\r\n<h3>Contacting us via social media</h3>\r\nIt is never a good idea to post your personal contact information on a public social media site. If you contact us using social media to report an issue and we need more information, we will ask you to private message us with suitable communication information which we will use to contact you in order to resolve your concern or gather additional information for our investigation.\r\n<h3>Contacting us by telephone</h3>\r\nWhen you contact us by telephone, your telephone number will be added to your account so that contact with you in relation to your water account can be made more convenient.\r\n\r\nWe will use a telephone number listed on your account to call or text you to provide you with essential service messages.\r\n\r\nWhen contacting us outside of our normal working hours, (between 5pm-8am Monday to Friday and over the weekend), your call will be dealt with by our ‘out-of-hours’ partner who are working with us to ensure our customers can contact us 24 hours a day, 7 days a week. Our partner will collect information from you to allow us to deal with your call efficiently. <strong>Emailing us</strong>\r\n\r\nIf you email us, we will respond to you using the email address you gave us. Your email address will be added to your account and will be used by us to provide you with essential service messages. Please try to avoid sending personal data by email as this is not considered to be a secure communication method.\r\n\r\nAny email sent to Portsmouth Water, including any attachments, will be monitored and assessed by our security partners for reasons of security and to check compliance. Emails are also backed up by our data processor Mimecast.\r\n\r\nPlease be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.\r\n<h3>Contacting us via WebChat</h3>\r\nWe use a third party provider, currently LiveChat, to supply and support our Webchat service, which we use to handle customer enquires in real time.\r\n\r\nIf you use the WebChat service we will collect your name, postal address, account number (optional) and email address (optional) as well as the contents of your WebChat session. The information provided will be added to your account.\r\n\r\nYou can request a transcript of your WebChat session once completed. This is sent to the email address you have the option to provide when logging in to the service. <strong>Visiting our Offices</strong>\r\n\r\nYou will be required to sign into our Visitor Management System when you arrive at our Head Office. We will collect your name, contact number, car registration (if applicable), the name of the company you work for (if applicable) and a photo of you will be taken. A printed ID will be produced for you to display on the provided lanyard and must be worn at all times when you are on Company premises. Your data will be held securely within this system for 1 month before being fully deleted.\r\n\r\nOur premises are monitored by CCTV so your image will be captured whenever you enter our site boundary. There are signs to show you when you are entering an area monitored by CCTV. CCTV images are held for 30 days and then deleted. In the case of suspected criminal activity CCTV images will be held for longer and will be shared with the relevant local authority (e.g. the Police), as appropriate.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Priority Services Register (PSR) – Helping our vulnerable customers"]\r\n\r\nOur Priority Services Register is a free service for customers who may need additional assistance either in communicating with us or in the event of a water supply interruption/emergency. Priority Services customers include those with physical or mental impairments, medical conditions, the elderly or those with young families. These customers may not be able to easily leave their home to collect bottled water in a water emergency.\r\n\r\nThe PSR allows us to quickly and efficiently identify those customers who require support in water events, and also allows support to be identified when planning work that may impact the water supply, as well as how we communicate with our customers.\r\n\r\nThe data is processed following individuals themselves, or third parties acting on their behalf (e.g. a family member, a charity, a support worker, a carer etc) signing up to the PSR by completing a hard-copy or online form or by calling our Customer Services Team. The individual provides the required information which, as well as that already described, will also include contact details (name, address, email, telephone number). On receiving this information, the relevant \'Needs Code(s)\' and/or updates will be made on to the relevant customer account. \'Needs Codes\' are entries that can be searched to identify the support that is needed through reports that we can run when we are required to do so.\r\n\r\nWe share PSR data with the energy sector, and other trusted third parties, to ensure that the assistance and support required by individuals can also be provided quickly and efficiently by these third parties. The support provided by these third parties may differ from that of Portsmouth Water\'s support.\r\n\r\nIndividuals can request to be removed from the PSR at any time, but we will first review the request and may then discuss this with the individual to make sure it is in their best interest.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Smart Water Meters "]\r\n\r\nFrom 2025 we will commence the roll out of Smart Water Meters. We’ll install Smart Water Meters for all the homes and businesses we supply by 2035, with 130,000 new meters installed by 2030. We will write to you to let you know when your property is having a Smart Water Meter fitted, however, if you’re unsure whether you have been upgraded to a Smart Water Meter, please phone our Customer Services team on 023 9224 9666.\r\n\r\nPlease read our separate <a href="https://www.portsmouthwater.co.uk/about-us/legal-notice/">Smart Meter Privacy Notice</a> to find out how we process and use meter data to engage with customers.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Havant Thicket Public Consultation and Project "]\r\n\r\nIf you live close to the location of our new Havant Thicket Reservoir, you\'ll receive communications from us to keep you up to date with the project and/or to inform you of planned works that may require some form of action from yourself (e.g. to move your car to allow surveys to be completed). We may need to seek assistance from mail printing companies to issue these communications to you and if this is required we will share your name and address. The data will only be shared when necessary and will be deleted within 4 weeks of a communication campaign ending.\r\n\r\nWe have a separate website for the Havant Thicket Reservoir project at <a href="https://havant-thicket-reservoir.uk.engagementhq.com/" target="_blank" rel="noopener">https://havant-thicket-reservoir.uk.engagementhq.com/</a>. The Privacy Notice on that website details how your data will be used if you decide to register. If you register, and ask a question or provide comments and ask for contact to follow up on this, your contact details will be shared with the relevant consultant to allow a response to be provided. Drones may be used on the Havant Thicket Reservoir site and clear signage will be in place to ensure visitors are aware.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Customers who fall into arrears or fail to pay their bill"]\r\n\r\nIn respect to a customer’s responsibility for paying their bills, Portsmouth Water has a regulatory requirement to provide a safe, maintained supply of fresh water to your property. In section 5 of our Water Charges Scheme we explain that water charges are payable by the occupier of the premises, or the person who uses the supply, except where the owner of the premises is liable by enactment or by agreement with Portsmouth Water. Our Water Charges Scheme is further supported by the Water Industry Act 1991, which gives Water Companies the powers to charge and recover charges. This is referred to in Section 142 of the Water Industry Act 1991.\r\n\r\nThe information that we hold about customers will be used to recover arrears in line with our regulatory obligations and in doing so we use third party debt collection / management companies and credit reference agencies to assist us, this may include third parties undertaking Court Action on our behalf.\r\n\r\nWe use elements of automated decision making and profiling to identify appropriate debt recovery strategies.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Our Non-Household customers"]\r\n\r\nNon-household customers are non-incorporated businesses whose retail services (e.g. customer services, billing) are provided by a separate water retail company, but whose premises are physically connected to our water network. We provide these customers with a wholesale service.\r\n\r\nInsofar as limited personal information is collected in relation to non-incorporated businesses, both Portsmouth Water and the relevant water retailer are each separate Controllers of the personal data of the non-household customers in our service areas. Data protection laws are applied to non-household/business customers only to the extent that we process personal data of individuals (e.g., personal data of sole traders or company representatives).\r\n<h3>Information we collect from you and what we do with it</h3>\r\nOur purpose is to use this data to provide a wholesale water service to our non-household customers and their retailers by carrying out activities such as:\r\n<ul>\r\n 	<li>Supplying non-household customers with water in line with our legal and regulatory obligations;</li>\r\n 	<li>Recording and fixing service problems e.g. water pressure issues and burst water pipes;</li>\r\n 	<li>Maintaining our pipes and other assets;</li>\r\n 	<li>Dealing with emergency events;</li>\r\n 	<li>Maintaining, monitoring and reporting drinking water quality;</li>\r\n 	<li>Supporting non-household customers in improving water efficiency;</li>\r\n 	<li>Metering – making appointments, meter fitting and repairing;</li>\r\n 	<li>Collecting, analysing and sharing meter data from Smart Water Meters and data loggers to monitor consumption and leakage and enable accurate billing;</li>\r\n 	<li>Making payments – for example Guaranteed Service Standards (GSS);</li>\r\n 	<li>Working with farmers in our area on catchment studies to reduce pollution;</li>\r\n 	<li>Non-household customer communications around street works and incidents;</li>\r\n 	<li>Dealing with claims after service incidents;</li>\r\n 	<li>Managing enquiries and complaints;</li>\r\n 	<li>Assessing allowances and abatements;</li>\r\n 	<li>Carrying out vacant property checks and site visits to check meter and supply details, and;</li>\r\n 	<li>Demonstrating compliance with our legal obligations to our regulators.</li>\r\n</ul>\r\nMore information on the wholesale services we provide to non-household customers can be found on our website at <a href="http://www.portsmouthwater.co.uk/business/">www.portsmouthwater.co.uk/business/</a>.\r\n\r\n<strong>What type of personal information do we process?</strong>\r\n\r\nThe information processed includes:\r\n<ul>\r\n 	<li>Non-household customer contact and supply address details.</li>\r\n 	<li>Asset and incident information linked to the service that may identify the non-household customer for example, but not limited to, meter serial number, business meter readings, including 15 minute meter readings where data loggers have been fitted and are enabled.</li>\r\n 	<li>Information required to process insurance claims, for example, but not limited to, damage to a property due to flooding from our asset.</li>\r\n 	<li>Information required to produce regulatory reports, for example, reporting the number of customer complaints.</li>\r\n</ul>\r\nOur legal basis for processing personal data for these activities is Article 6(1)(e) of the UK GDPR, which allows us to process personal data when this is necessary to perform our public tasks as a regulated business in line with the rules and requirements set out by our regulators, such as Ofwat.\r\n<h3>Sharing data with third parties</h3>\r\nTo provide our services in an efficient and effective way, your personal data may be provided to us by your retailer and we\'ll share this with our service providers, for example, sharing Developer details with Retailers when a supply point is created in the market to enable the Retailer to produce bills. We’ll share with the Market Operator Services Limited (MOSL) as required, for example, in registering and de-registering supply points (please see MOSL’s Summary of Agreements for more information <a href="https://mosl.co.uk/documents-publications/1427-summary-of-arrangements/file" target="_blank" rel="noopener">https://mosl.co.uk/documents-publications/1427-summary-of-arrangements/file</a><a href="https://mosl.co.uk/documents-publications/1427-summary-of-arrangements/file">)</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Developer Services"]\r\n\r\nThis section of our Privacy Notice explains how we use personal data in relation to the development of a site or property. This could be relevant for homeowners, developers, self-lay providers and/or newly appointed water companies (NAVs).\r\n\r\n<strong>Purpose (lawful basis for processing)</strong>\r\n\r\nOur purpose is to provide a service to our customers in this context, including land/property owners, developers, self-lay providers and NAVs, by carrying out activities such as:\r\n<ul>\r\n 	<li>Handling applications from customers for the provision of our services.</li>\r\n 	<li>Dealing with enquiries and complaints from customers who contact us for this purpose.</li>\r\n 	<li>Issuing invoices to and taking payments from our customers.</li>\r\n 	<li>Carrying out necessary work (e.g. new water mains and service connections, adoptions and requisitions, build over agreements, providing bulk water to NAVs).</li>\r\n 	<li>Customer relationship management (customer surveys, newsletters, open days).</li>\r\n</ul>\r\nMore information on the services we provide to our customers in this context can be found on our website <a href="https://developers.portsmouthwater.co.uk/">https://developers.portsmouthwater.co.uk/</a>.\r\n\r\nOur legal basis for processing your data for most of these activities is:\r\n<ul>\r\n 	<li>Article 6(1)(c) which allows us to process personal data when processing is necessary for compliance with a legal obligation to which we are subject (Water Industry Act 1991 and associated regulations).</li>\r\n 	<li>Article 6(1)(b) which allows us to process personal data when processing is necessary for a contract, we have with you or because you have asked us to take specific steps before entering into a contract.</li>\r\n 	<li>Article 6(1)(f) which allows us to process personal data when processing is necessary for our legitimate interests or the legitimate interests of a third party, unless, on balance, these are outweighed by the need to protect your individual rights.</li>\r\n</ul>\r\n<strong>What type of personal information do we process for this purpose?</strong>\r\n\r\nWe use the information you’ve provided us to help us deliver the service you requested.\r\n\r\nThis could include contacting you to discuss the application/work, visiting the site where work needs to be carried out, and invoicing when appropriate. We may also arrange video calls to see the pipework.\r\n\r\nCustomer feedback is important to us, so we may also use the information to ask for feedback on how we can improve our performance.\r\n\r\nWe’ll use your business contact details to keep in touch and maintain strong working relationships with you.\r\n\r\n<strong>Sharing data with third parties</strong>\r\n\r\nSome of our services are carried out by our partner organisations. Where this is the case, we may transfer your personal data to them to allow them to complete the work.\r\n\r\nWe’re also required to share details with our regulator Ofwat, and its authorised agents, to enable them to conduct customer feedback surveys about our developer services performance.\r\n\r\nFor new properties around our border where we provide water supply services, we must share new connection information including address and postcode with companies providing the wastewater services for these properties.\r\n\r\n<strong>Developer Portal</strong>\r\n\r\nYou may opt to register as a user of our Developer Portal, which will allow you to submit new service, self-lay or NAV applications electronically. You can also opt to make payment of the application fees via the portal. To register for the portal, we will require your Company name, correspondence address, email address, name, and telephone number.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How long will we retain data for"]\r\n\r\nWe have a data retention policy and data will be retained as long as it serves a useful and legitimate purpose, taking into account all legal and regulatory obligations.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Purpose for collecting your personal data"]\r\n\r\nWe will only collect data where we have a clear and legal basis to do so. The table below explains each legal basis we use, with a more detailed description of the purpose alongside it:\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Legal Basis</strong></td>\r\n<td><strong>Purpose</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Complying with Legal Obligation</strong>\r\n\r\nLegally we need to collect this information, for example, to comply with statutory and regulatory obligations.</td>\r\n<td>To meet our statutory obligations under:\r\n<ul>\r\n 	<li>Water Industry Act 1991;</li>\r\n 	<li>Water Resources Act 1991;</li>\r\n 	<li>Environment Act 1995;</li>\r\n 	<li>Water Industry Act 1999;</li>\r\n 	<li>Water Act 2014;</li>\r\n 	<li>Water Supply (Water Fittings) Regulations 1999;</li>\r\n 	<li>Water Supply (Water Quality) Regulations 2016;</li>\r\n 	<li>Instrument of Appointment as issued by the Secretary of State for the Environment.</li>\r\n 	<li>The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008</li>\r\n 	<li>Data Protection Act 2018.</li>\r\n</ul>\r\nTo contact customers about essential service issues, including, but not limited to:\r\n<ul>\r\n 	<li>payments (direct debit/payment arrangement failed);</li>\r\n 	<li>debt collection communications;</li>\r\n 	<li>tariff renewals/changes;</li>\r\n 	<li>metering (leak notification, meter replacement);</li>\r\n 	<li>bill notifications (bill available to view and pay);</li>\r\n 	<li>urgent water quality notifications, and;</li>\r\n 	<li>supply issues (hosepipe bans, supply interruptions).</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<em>We have a legal obligation to confirm your identity, to keep records required by law or to evidence our compliance with laws, including tax laws, consumer protection laws and data protection laws. Where we are required to do so, we have to provide information to law enforcement agencies or other authorities.</em>\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Legal Basis</strong></td>\r\n<td><strong>Purpose</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Our Legitimate Interests</strong>\r\n\r\nAs a Water Company we have a legitimate reason for collecting this data and consent is not required. Most of the personal data that we collect from or about you is needed to enable us to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.</td>\r\n<td>To provide water supply services and products.\r\n\r\nTo administer a customer’s account, including:\r\n<ul>\r\n 	<li>billing;</li>\r\n 	<li>requests;</li>\r\n 	<li>enquiries; and</li>\r\n 	<li>complaints</li>\r\n</ul>\r\nTo make goodwill and compensation payments;\r\n\r\nTo communicate with you about core products and services we provide, including;\r\n<ul>\r\n 	<li>metering initiatives;</li>\r\n 	<li>water efficiency measures;</li>\r\n 	<li>catchment management initiatives;</li>\r\n 	<li>our online customer portal, and;</li>\r\n 	<li>our Priority Services Register.</li>\r\n</ul>\r\nTo tell you about the services offered by a third party plumbing and drainage insurance provider, due to our interest in:\r\n<ul>\r\n 	<li>Promoting water efficiency;</li>\r\n 	<li>Reducing leaks and waste of water;</li>\r\n 	<li>Educating customers on pipework responsibilities.</li>\r\n</ul>\r\nTo carry out and analyse customer surveys.\r\n\r\nTo carry our employee training and quality assurance.\r\n\r\nTo use aggregated data to understand customer trends in lifestyle and water consumption to assist in business planning.\r\n\r\nTo comply with any regulatory obligations we may have.\r\n\r\nTo ensure we operate to the expectations of a responsible water company.\r\n\r\nTo handle responses to public consultations, such as our Water Resources Management Plan, Drought Plan or the Havant Thicket Reservoir Consultations.\r\n\r\nTo maintain our land holdings and sites.\r\n\r\nTo keep our records accurate and up-to-date.\r\n\r\nTo ensure efficient collection of water charges.\r\n\r\nTo prevent and detect crime, including fraud.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Consent</strong>\r\n\r\nAlthough most of the personal data that we collect is needed because we have a legal obligation to process that data or a legitimate interest in the use of that data, in a small number of cases, we need your consent to collect and use your personal data. We will ask for your consent:</td>\r\n<td>To send you marketing of recreational services and products;\r\n\r\nIf you would like us to add or talk to someone else about your account.\r\n\r\nTo enable us to obtain and use data from a Smart Water Meter to provide you with additional customer services as agreed.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Performing our Public Task</strong>\r\n\r\nWhen processing your data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.</td>\r\n<td>To compile, maintain and manage our Priority Services Register (a list of customers with additional service needs).\r\n\r\nSubstantial Public Interest (SPI), as in UK law, is also used as our legal basis to process special category data for the purpose of providing a priority service to vulnerable customers based on their health data, e.g. dialysis.\r\n\r\nAs we are processing special category data under this legal basis, we have prepared an ‘Appropriate Policy Document’ as required under the Data Protection Act 2018. If you would like to view a copy of this policy, please contact the Data Protection Officer using the details under the ‘Contacting Us’ section of this Notice.\r\n\r\nProcessing our Non-Household customers personal data, as detailed in ‘Our Non-Household Customers’ section of this Notice.</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Who we share personal data with"]\r\n\r\nWe share personal data with multiple parties for legal, regulatory, and operational purposes. Other than where the exchange of data is required by law, we have contracts in place with third parties with whom we share data. These contracts detail how personal data should be handled and protected while being processed by any third party. We conduct due diligence checks on third party processors to ensure they comply with their obligations to us.\r\n\r\nWe have legal requirements for sharing data with your Sewerage Provider – this will usually be Southern Water Services Limited however, other companies may be operating in our area of supply and provide your waste water services.\r\n\r\nWe may use carefully selected third parties to help process your data and provide you with excellent customer service. We use software providers for different systems like our billing system and job management system to support us with the large amount of data that\r\n\r\nwe need to manage. We use third parties to assist us with printing bills and customer communications and to provide you with online customer accounts. We use companies to help us process payments including card payments, payment cards and to process cheques.\r\n\r\nWe share data with external agencies, such as local authorities, Police, Fire and/or Ambulance services, e.g. in the event of an emergency (this may include special category data, such as medical conditions if you have signed up to our Priority Services Register).\r\n\r\nWe share data with Government bodies for the detection and prevention of fraud.\r\n\r\nWe use third party organisations to help us provide our services to you and we share data with these parties. We have contracts in place and this means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any other organisation unless they are instructed by us to do so. They will hold it securely and retain it for the period we instruct.\r\n\r\nSome of the third parties with whom we share your data are based outside of the United Kingdom and, in some cases, outside the European Economic Area. In these cases, your data is protected by the special safeguarding measures set out by the data protection legislation i.e.\r\n<ul>\r\n 	<li>our contracts with these third parties incorporate the standard contractual clauses adopted by the European Commission and UK authorities for this purpose; or,</li>\r\n 	<li>the transfer is protected by the recipient’s binding corporate rule arrangements; or</li>\r\n 	<li>the recipient is in a country whose data protection laws are deemed by UK/EU authorities to provide adequate safeguard for transferred personal data without the need for additional safeguarding measures to be put in place.</li>\r\n</ul>\r\nWe work closely with a number of Contractors, our primary contractor being Cappagh, for mains replacement, pipe repairs and meter options, and these Contractors will have access to customer information relevant to their work. We also use trusted Contractors to make leak repairs at customer properties. If you contact us about a leak in your home and are eligible for a visit, your data will be shared with our Contractors in order for them to provide this function on our behalf.\r\n\r\nWe share data with selected third parties for marketing purposes in circumstances where we have a legitimate interest in promoting their services and where we feel you would benefit from their products or services. In particular, we share data with HomeServe, who will use the information we provide to them to send dual branded marketing information on our behalf in relation to their Plumbing and Drainage Plus Insurance. You can opt-out of receiving direct marketing at any time by email, phone or in writing. To opt out of this plumbing and drainage insurance marketing you can also complete an online form. Please see the Direct Marketing section of this Notice for more details.\r\n\r\nFrom time to time we require legal advice and may need to share your personal data with our legal advisers, our insurance company or other professional advisors in order to obtain advice or to make a claim.\r\n\r\nThe types of Organisations we share data with are as follows:-\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Category</strong></td>\r\n<td><strong>Process</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Debt Recovery and Debt Management Services</strong></td>\r\n<td>Collecting unpaid debt;\r\n\r\nTracking locations of individuals;\r\n\r\nMaintaining accurate data;\r\n\r\nRequesting additional contact data;\r\n\r\nManaging debt collection processes;\r\n\r\nChecking if debt risks apply;\r\n\r\nUndertaking Court action.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Contractors</strong></td>\r\n<td>Performing network maintenance, including street works, detecting and repairing leaks and responding to water supply incidents;\r\n\r\nProviding priority services to ‘vulnerable’ customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Property maintenance contractors</strong></td>\r\n<td>Performing property maintenance.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Network maintenance contractors</strong></td>\r\n<td>Performing network maintenance, including street works, and responding to water supply incidents. Installing new water meters and providing services to ‘vulnerable’ customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Other Water Companies (in particular Southern Water Services Limited)</strong></td>\r\n<td>Providing meter readings and water consumption information for billing purposes to calculate waste water use;\r\n\r\nOccupancy/Occupier details to maintain accurate data;\r\n\r\nInformation for discount tariffs such as Watersure and Social Tariff so that similar discounts can be considered;\r\n\r\nSharing priority service data to assist in identifying vulnerable customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Other Utility Companies</strong></td>\r\n<td>To assist with the provision of Priority Services if you are a member of our Priority Services Register.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Insurance Partner</strong></td>\r\n<td>Offering insurance products related to your water supply &amp; waste water services.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Financial (Banking and BACS)</strong></td>\r\n<td>Collection and payment of invoices and bills.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Housing Associations and Landlords</strong></td>\r\n<td>Water Regulation inspections.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Land Agents</strong></td>\r\n<td>Managing our land and property and obtaining land rights.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Social Media platforms</strong></td>\r\n<td>Responding to enquiries, concerns and complaints.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Customer survey and feedback services</strong></td>\r\n<td>Carrying out and analysing surveys and feedback results.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Insurance providers</strong></td>\r\n<td>Managing litigation and compensation claims.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>External Legal and Professional Advisors</strong></td>\r\n<td>Obtaining legal advice, managing disputes and dealing with compensation claims.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Auditors</strong></td>\r\n<td>Providing assurance for business processes and decisions.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Consultants</strong></td>\r\n<td>Providing follow up feedback to individuals during Public Consultations (e.g. Havant Thicket Reservoir).</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n&nbsp;\r\n\r\nTo comply with our legal and regulatory obligations we provide personal data to the following Authorities:\r\n<ul>\r\n 	<li>Defra</li>\r\n 	<li>Ofwat</li>\r\n 	<li>Drinking Water Inspectorate</li>\r\n 	<li>Environment Agency</li>\r\n 	<li>Public Health England</li>\r\n 	<li>Environmental Health Authorities</li>\r\n 	<li>Institute of Customer Service</li>\r\n 	<li>Consumer Council for Water (CCW)</li>\r\n 	<li>The Water Redress Scheme (WATRS)</li>\r\n 	<li>Market Operator Services Limited (MOSL).</li>\r\n</ul>\r\n<strong>Ofwat surveys (customer service - “C-MeX, D-MeX and B-MeX”) </strong>\r\n\r\nAll household customers and developers who contact us may have their contact information passed to a third party processor acting on behalf of our water regulator Ofwat for the purposes of regulating customer service in the water industry in England and Wales. You may be contacted by this third party about the service you received from Portsmouth Water and asked to score our performance. Your response is very important as it allows Ofwat to regulate the performance of companies and the service they provide their customers. This is not a marketing call or a call used for market research purposes. As Ofwat are our water regulator we are  obliged to share certain details with them, however, if you would rather we did not do this then please let us know by emailing us at: <a href="mailto:dataprotection@portsmouthwater.co.uk"><u>dataprotection@portsmouthwater.co.uk</u></a>. For more information please visit the Ofwat website at <a href="http://www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/">www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/</a>.\r\n\r\n<strong>Our surveys </strong>\r\n\r\nWe use third parties, or our own employees, to help contact our various types of customers to undertake water consumption surveys to inform our water resource management plan or for customer satisfaction or customer engagement processes. These are not marketing calls and your response is very important to us. If you would prefer not to participate you can register yourself as ‘no contact for surveys’ with our Customer Services Team at any time or by emailing us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a>. Please note this will not stop general communications in relation to your account or water supply. The results of these surveys are not stored on your water account but are instead used by our Customer Engagement and Water Resources Team to look at improving engagement or planning resources in the area.\r\n\r\nWe may also contact you to undertake a survey after you have been in touch with us so that we can find out how satisfied you were with the service you received. We may contact you after this to see if we can improve our service to you.\r\n\r\n<strong>Direct marketing</strong>\r\n\r\nWe do not use direct marketing to sell our core services, however, we may want to contact you in relation to additional services, such as water efficiency services. We may also want to provide you with marketing information from carefully selected third parties which relate to the services we provide.\r\n\r\nNon-personalised bill inserts will be included with your water – to opt out of receiving these bill inserts, please complete the form at <a href="http://www.portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you contact our call centre, we may offer you the opportunity to talk to HomeServe about their Plumbing and Drainage Plus Insurance. To opt-out of HomeServe marketing, in addition to the options below, you can also complete our online form which can be found under the ‘Cover Through HomeServe’ section at <a href="https://portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you decide to purchase Plumbing and Drainage insurance with HomeServe they will process your data as a Data Controller. To view a copy of HomeServe’s Privacy Policy please visit: <a href="https://homeserve.com/uk/about/privacy-policy" target="_blank" rel="noopener">www.homeserve.com/uk/about/privacy-policy</a>.\r\n\r\nYou have the right to stop the use of your personal data for direct marketing activities and we must and will comply with your request.\r\n\r\nIf you would like to stop any other direct marketing communications from us:\r\n<ul>\r\n 	<li>Call us on 023 9249 9666 and tell us you no longer wish to receive direct marketing;</li>\r\n 	<li>Email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a>;</li>\r\n 	<li>Write to us at – Portsmouth Water, PO Box 8, West Street, Havant PO9 1LG.</li>\r\n</ul>\r\n<strong>Please note</strong>: You may continue to receive communications for a short period after changing your preferences whilst our systems are fully updated. If a third party marketing campaign is in the process of being issued at the time of your opt-out request, it may not be possible to remove your data from that campaign, therefore, you may receive this marketing communication.\r\n\r\n<strong>Where your personal data may be processed</strong>\r\n\r\nSometimes we will need to share your personal data with third-party data processors in countries outside the European Economic Area (EEA), such as the USA.\r\n\r\nWhen we do this, we put adequate safeguards in place to ensure your data receives the same protection as if it were being processed inside the EEA. If you wish for more information about how your data may be processed outside the EEA, please contact our Data Protection Officer.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Automated Decision Making"]\r\n\r\n<strong>Automated Decision Making and Profiling</strong>\r\n\r\nAutomated decision making involves making decisions using your personal data by automated means without any human involvement.\r\n\r\nWe use automated decision making for decisions on how we recover debts. This is based on a profiled risk score provided by Credit Reference Agencies. We use the score to assess the likelihood of a customer being able to repay their debt. Risk scores are also used to determine which payment terms are most appropriate to any particular situation, as well as the appropriate way to support a customer if they fail to make payment or engage with us.\r\n\r\nWhenever we use automated decision making that is likely to have a significant effect on someone, we ensure that there is a process for review by a human being.\r\n\r\nProfiling is analysing information in a way that classifies individuals into different groups using algorithms or machine-learning. We may undertake profiling to analyse and predict behaviour in order to improve our services to our customers.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Visiting our website, using our online customer portal &amp; our Cookie Policy"]\r\n<h3>If you are an e-billing customer</h3>\r\nIn the interest of reducing paper and protecting the environment, and for your convenience, you may be an e-billing customer and hold an online customer account with us. Your online customer portal will allow you to manage your account, view recent bills and will also allow you to update your communication and marketing preferences.\r\n<h3>Our New Portsmouth Water App</h3>\r\nWe are in the process of developing a new App which customers will be able to download to their personal device/s. The App will give you access to your Portsmouth Water account where you can view and manage your account information, set up and view payments and view recent bills. The App will also include helpful features ready for when Smart Water Meters are installed, such as viewing bespoke water efficiency insights and water savings trackers, as well as providing you easy access to your meter readings. Customers will be informed once the App is ready for launch.\r\n<h3>Cookies</h3>\r\nWe use a cookies tool on our website and online customer portal to gain consent for the optional cookies we use. Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool. Individuals visiting our website have the ability to turn off or ‘opt out’ of non-essential/optional cookies. You can read more about how we use cookies, and how to change your cookies preferences, in our Cookies Policy. Most web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at <a href="http://www.allaboutcookies.org">www.allaboutcookies.org</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Data Subject Rights"]\r\n\r\nYou have certain legal rights in relation to any personal data about you which we hold. These rights are summarised below:\r\n<ul>\r\n 	<li><strong>Right to be informed\r\n</strong> You can ask for details of how we process your personal data, as covered by this Privacy Notice.</li>\r\n</ul>\r\n<ul>\r\n 	<li><strong>Right to Access\r\n</strong>You can ask for a copy of the information we hold about you. If possible, you should specify the type of information you’d like to see to ensure that our response meets your expectations. We must be able to verify your identify and your request may not impact the rights and freedoms of other people, e.g. privacy and confidentiality rights of other customers or our employees. Other exemptions may apply and this will be dependent on the information and context.</li>\r\n 	<li><strong>Right to Rectification\r\n</strong>You can ask that your personal data be corrected or updated if you believe it is inaccurate or incomplete. This right only applies to your own personal data and when exercising this right, please be as specific as possible.</li>\r\n</ul>\r\n<ul>\r\n 	<li><strong>Right to Erasure\r\n</strong>You may, in certain circumstances, be entitled to ask to have your personal data erased (this is also known as the ‘right to be forgotten’). We may not be able to erase your personal data if, for example, we need it to comply with a legal obligation or exercise or defend legal claims.</li>\r\n</ul>\r\n<ul>\r\n 	<li><strong>Right to Restriction on Processing\r\n</strong>You can ask us to stop using your personal data, however, in some circumstances this right may not apply, for example, if we have a legal obligation to use the data.</li>\r\n</ul>\r\n<ul>\r\n 	<li><strong>Right to Data Portability\r\n</strong>We do not currently carry out any such processing. If we do in the future, you can make a request and this data can be exported from our systems.</li>\r\n</ul>\r\n<ul>\r\n 	<li><strong>Right to Object\r\n</strong>You can request that your personal data is not processed for specific purposes such as profiling. This right applies where our processing of your personal data is necessary for us to perform a task in the public interest or for our functions or for our legitimate purposes. You can also object to our processing of your personal data for direct marketing purposes. If you would like to opt out of receiving any marketing communications from us, please contact us using the details within this Notice.</li>\r\n</ul>\r\n<ul>\r\n 	<li><strong>Rights Related to Automated Decision-making, including Profiling\r\n</strong>You have the right to not be subject to a decision based solely on automated processing of your personal data (i.e. no human intervention), including profiling, where the decision affects your legal status or rights of where the decision has a similarly significant effect, e.g. affecting your financial circumstances or employment opportunities.</li>\r\n</ul>\r\nThe applicability of some of these rights depends on the legal basis of processing of the data concerned. Some of these rights only apply in specific circumstances and we may not need to fully comply with your request in all cases.\r\n\r\nYou may exercise any of these rights free of charge, by contacting us. We may need to check your identity and may need to ask for more information – it’ll help us if you\'re as specific in your request as possible.\r\n\r\nWe’ll comply with your request within one calendar month (from the time we receive your request, or any additional information we asked for) unless:\r\n<ul>\r\n 	<li>It\'s a complex request – in such cases, we’ll respond within the month to inform you of the appropriate response period that will apply to your request (which may be a period of up to three months); or</li>\r\n 	<li>in exceptional circumstances, we would not be able to carry out your request. In these cases, we\'ll inform you of the reason within one calendar month.</li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Contacting us"]\r\n\r\nIf you would like to request further information about our Privacy Notice, or exercise any of your rights, you can email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a> or write us at:\r\n\r\n<strong>Data Protection Officer\r\n</strong><strong>Portsmouth Water\r\n</strong><strong>PO Box 8\r\n</strong><strong>West Street\r\n</strong><strong>Havant\r\n</strong><strong>PO9 1LG</strong>\r\n\r\nYou can also contact the Information Commissioner\'s Office at <a href="http://ico.org.uk/">http://ico.org.uk/</a> or write to Wycliffe House Water Lane, Wilmslow, Cheshire SK9 5AF or 0303 123 1113 for information, advice or to make a complaint.\r\n\r\nPortsmouth Water tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]\r\n<h3 id="terms-of-use">Website Terms of Use</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/04/Website-Terms-Conditions-April-2024.pdf">Download our website Terms of Use here</a>\r\n<h3>Disclaimer</h3>\r\nWhilst every effort has been made to ensure that the information in this website is accurate and up to date, the information contained herein is provided without any representation or warranty of any kind. In no event shall Portsmouth Water Ltd be liable for any damage or loss arising out of or in connection with the use of this website or other sites that may be linked to this site.', 'Privacy Notice', '', 'inherit', 'closed', 'closed', '', '2387-revision-v1', '', '', '2025-01-20 11:26:52', '2025-01-20 11:26:52', '', 2387, 'https://www.portsmouthwater.co.uk/?p=15169', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (15173, 1, '2025-01-20 14:22:30', '2025-01-20 14:22:30', '', 'Saving water gets smart', '', 'inherit', '', 'closed', '', 'saving-water-gets-smart', '', '', '2025-01-20 14:22:30', '2025-01-20 14:22:30', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/Saving-water-gets-smart.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (15174, 1, '2025-01-20 14:27:16', '2025-01-20 14:27:16', '', 'Empowering you to save water (4)', '', 'inherit', '', 'closed', '', 'empowering-you-to-save-water-4', '', '', '2025-01-20 14:27:16', '2025-01-20 14:27:16', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/Empowering-you-to-save-water-4.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (15175, 1, '2025-01-20 14:31:28', '2025-01-20 14:31:28', '', 'Boosting water flow', '', 'inherit', '', 'closed', '', 'boosting-water-flow', '', '', '2025-01-20 14:31:28', '2025-01-20 14:31:28', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/Boosting-water-flow.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (15176, 1, '2025-01-20 14:31:55', '2025-01-20 14:31:55', '', 'Creating a new reservoir - River', '', 'inherit', '', 'closed', '', 'creating-a-new-reservoir-river', '', '', '2025-01-20 14:31:55', '2025-01-20 14:31:55', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/Creating-a-new-reservoir-River.jpg', 0, 'attachment', 'image/jpeg', 0); 
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INSERT INTO `wlcj_posts` VALUES (15184, 1, '2025-01-21 17:14:56', '2025-01-21 17:14:56', '[op_accordion]\r\n[op_accordion_item title="What are smart water meters?"]\r\nSmart water meters measure and communicate the water you use at home to our systems. Water use is measured in near real time, which can help to find leaks, and develop more flexible billing options based on how water is used.\r\n[/op_accordion_item]\r\n\r\n[op_accordion_item title="What are the benefits of smart water meters?"]\r\nBenefits include identifying leaks, better tracking of water usage, and more accurate billing.\r\n[/op_accordion_item]\r\n\r\n[op_accordion_item title="Can I see how much water different activities use?"]\r\nYes, you can track water usage for various activities like showering, laundry, and gardening through your online account.\r\n[/op_accordion_item]\r\n\r\n[op_accordion_item title="How do I read my smart water meter?"]\r\nYou can read your smart water meter by accessing your online account or viewing the in-home display if available.\r\n[/op_accordion_item]\r\n[/op_accordion]', 'Save Water test', '', 'inherit', 'closed', 'closed', '', '15157-revision-v1', '', '', '2025-01-21 17:14:56', '2025-01-21 17:14:56', '', 15157, 'https://www.portsmouthwater.co.uk/?p=15184', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (15226, 1, '2025-01-29 15:31:54', '2025-01-29 15:31:54', '<h4>The Company provides over 300,000 properties with a clean and continuous supply of water, 24 hours a day, 365 days a year at the lowest price in the country.</h4>\r\n<h4>At less than 33p, the average daily cost to you is still below the cost of a daily newspaper.</h4>\r\n<h2>2021-22</h2>\r\nTo view our full 2021-2022 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/03/SOC_HOUSEHOLD_2021-22.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our Final Charges Scheme Assurance Statement for 2021-22 please click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/Assurance-Statement-Household-29-January-2021.pdf" target="_blank" rel="noopener noreferrer">here</a>\r\n\r\nTo view our full 2023-2024 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/SOC_HOUSEHOLD_2023-24-v2.pdf">here</a>\r\n\r\nTo view our Final Charges Scheme Assurance Statement for 2022-23 please click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/Assurance-Statement-for-Household-Charges-2023-24-FINAL.pdf">here</a>\r\n<h2>Previous Years</h2>\r\nTo view our full 2020-2021 Scheme of Charges for household customers click <a href="/wp-content/uploads/2020/03/SOC_HOUSEHOLD_2020-21_REVISED-MARCH-2020.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our full 2019-2020 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/customer-services/charges-and-payments/soc_household_2019-20/">here</a>To view our full 2018-2019 Scheme of Charges for household customers click <a href="/wp-content/uploads/2018/01/SOC_HOUSEHOLD_2018-19.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our full 2017-2018 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_HOUSEHOLD_2017-18.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our full 2016-2017 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_HOUSEHOLD_2016-17.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our full 2015-2016 Scheme of Charges for household customers click <a title="SOC_HOUSEHOLD_2015-16" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_HOUSEHOLD_2015-16.pdf" target="_blank" rel="noopener noreferrer">here</a>\r\n\r\n20\r\ndefault\r\ndefault\r\n<h2>Ways to Pay</h2>\r\nno-repeat;center top;;\r\nauto\r\n\r\nPay by Direct Debit\r\n<img src="/wp-content/uploads/2015/02/pay-direct-debit.jpg" alt="" />\r\nPayments can be spread with a monthly Direct Debit at no additional charge. You can pay by one, two or up to eight monthly instalments. There is a choice of payment dates, the 1st, 8th, 15th or 28th of the month.\r\n\r\nPlease click <a href="https://www.portsmouthwater.co.uk/customer-services/direct-debit-setup-request/">here</a> to set up a Direct Debit.\r\nleft\r\n\r\nPay Online\r\n<img src="/wp-content/uploads/2015/02/pay-online.jpg" alt="" />\r\n<a href="https://ip.e-paycapita.com/AIP/itemSelectionPage.do?link=showItemSelectionPage&amp;siteId=141&amp;languageCode=EN&amp;source=AIP" target="_blank" rel="noopener noreferrer">You can pay your bill online here</a>, using most major credit and debit cards.\r\n\r\nNo additional charges are made for payments received by debit or credit cards. You will need sight of your most recent bill and customer reference number.\r\nleft\r\n<a href="https://ip.e-paycapita.com/AIP/itemSelectionPage.do?link=showItemSelectionPage&amp;siteId=141&amp;languageCode=EN&amp;source=AIP">https://ip.e-paycapita.com/AIP/itemSelectionPage.do?link=showItemSelectionPage&amp;siteId=141&amp;languageCode=EN&amp;source=AIP</a>\r\n\r\ndefault\r\n\r\nPay by Telephone\r\n<img src="/wp-content/uploads/2015/02/pay-telephone.jpg" alt="" />\r\nYou can pay your bill 24 hours a day, 7 days a week via our automated telephone payments line, by calling our free phone number 0800 0480 021.\r\n\r\nNo additional charges are made for payments received by debit or credit cards.\r\n\r\nYou will need sight of your most recent bill and customer reference number.\r\nleft\r\n\r\nPay by BACS or Internet Banking\r\n<img src="/wp-content/uploads/2015/02/pay-online-banking.jpg" alt="" />\r\nIf you arrange your payments online, please advise your bank that future payments should be made to our Lloyd\\\'s Bank Head Office Collection Account:-\r\n\r\nSORTCODE:30-00-00\r\n\r\nACCOUNT NUMBER:02390302\r\n\r\nPlease remember to quote your reference number when making payments.\r\nleft\r\n<h4>Other Payment Information</h4>\r\nIf you are having difficulty in paying your bill, or would like to know if you can clear your arrears quicker, or reduce your annual charge please see <a href="/customer-services/problems-paying/">here</a>\r\nno-repeat;center top;;\r\nauto\r\n\r\nPayment In Full or Two Half-yearly Payments: Your water bill is for the whole year from 1st July to 30th June. You can either pay your bill in full immediately, or if you wish you can pay in two instalments, the first being due straight away and the second on 1st January. We will send out a reminder for the second instalment.\r\n\r\nInstalments - Spread Your Payments: Do not worry if you have not got a bank or building society account and need to spread the payments of your water bill. You can sign up for weekly, fortnightly or monthly payments by <a href="/contact-us/">contacting our Customer Services Department</a>. A set of instalment slips payable free of charge at any branch of Lloyds will be sent to you. You can choose to make your payment at any PayPoint retailer with your unique barcode printed on the front page.\r\n\r\nYou can use the link below to find your closest PayPoint location.\r\n\r\n<a href="https://www.paypoint.com/en-gb" target="_blank" rel="noopener noreferrer">https://www.paypoint.com/en-gb</a>\r\n\r\nCharging by Rateable Value: Although in 1991 the local authority ceased using the Rateable value of a property for charging rates, and the Rateable values were no longer reviewed, the Government made provision for the Water Industry to continue using these assessments for charging purposes. For those properties without a Rateable Value and who are not on a meter we charge a Licence Fee for the supply of water.\r\n\r\nQueries About Your bill: If you have any queries regarding your bill you can contact us by telephone, email or letter. If you decide to contact us by email or letter we will answer your query within 10 working days of receiving the correspondence. If you write to ask us to change the way you pay your bill and we find we cannot make the change we will let you know within 5 working days from the date we receive your letter.\r\n\r\nRefund Policy: Your Portsmouth Water account may be in credit for a number of reasons, please see our refund policy for details of how to ask for a refund.\r\n\r\n<a href="/customer-services/refund-policy">Portsmouth Water Refund Policy</a>\r\n\r\naccordion', 'Ways to Pay', '', 'inherit', 'closed', 'closed', '', '15224-revision-v1', '', '', '2025-01-29 15:31:54', '2025-01-29 15:31:54', '', 15224, 'https://www.portsmouthwater.co.uk/?p=15226', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15227, 1, '2025-01-29 15:32:20', '2025-01-29 15:32:20', '<h4>The Company provides over 300,000 properties with a clean and continuous supply of water, 24 hours a day, 365 days a year at the lowest price in the country.</h4>\r\n<h4>At less than 33p, the average daily cost to you is still below the cost of a daily newspaper.</h4>\r\n<h2>2021-22</h2>\r\nTo view our full 2021-2022 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/03/SOC_HOUSEHOLD_2021-22.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our Final Charges Scheme Assurance Statement for 2021-22 please click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/Assurance-Statement-Household-29-January-2021.pdf" target="_blank" rel="noopener noreferrer">here</a>\r\n\r\nTo view our full 2023-2024 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/SOC_HOUSEHOLD_2023-24-v2.pdf">here</a>\r\n\r\nTo view our Final Charges Scheme Assurance Statement for 2022-23 please click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/Assurance-Statement-for-Household-Charges-2023-24-FINAL.pdf">here</a>\r\n<h2>Previous Years</h2>\r\nTo view our full 2020-2021 Scheme of Charges for household customers click <a href="/wp-content/uploads/2020/03/SOC_HOUSEHOLD_2020-21_REVISED-MARCH-2020.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our full 2019-2020 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/customer-services/charges-and-payments/soc_household_2019-20/">here</a>To view our full 2018-2019 Scheme of Charges for household customers click <a href="/wp-content/uploads/2018/01/SOC_HOUSEHOLD_2018-19.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our full 2017-2018 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_HOUSEHOLD_2017-18.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our full 2016-2017 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_HOUSEHOLD_2016-17.pdf" target="_blank" rel="noopener noreferrer">here</a>To view our full 2015-2016 Scheme of Charges for household customers click <a title="SOC_HOUSEHOLD_2015-16" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_HOUSEHOLD_2015-16.pdf" target="_blank" rel="noopener noreferrer">here</a>\r\n\r\n20\r\ndefault\r\ndefault\r\n<h2>Ways to Pay</h2>\r\nno-repeat;center top;;\r\nauto\r\n\r\nPay by Direct Debit\r\n<img src="/wp-content/uploads/2015/02/pay-direct-debit.jpg" alt="" />\r\nPayments can be spread with a monthly Direct Debit at no additional charge. You can pay by one, two or up to eight monthly instalments. There is a choice of payment dates, the 1st, 8th, 15th or 28th of the month.\r\n\r\nPlease click <a href="https://www.portsmouthwater.co.uk/customer-services/direct-debit-setup-request/">here</a> to set up a Direct Debit.\r\nleft\r\n\r\nPay Online\r\n<img src="/wp-content/uploads/2015/02/pay-online.jpg" alt="" />\r\n<a href="https://ip.e-paycapita.com/AIP/itemSelectionPage.do?link=showItemSelectionPage&amp;siteId=141&amp;languageCode=EN&amp;source=AIP" target="_blank" rel="noopener noreferrer">You can pay your bill online here</a>, using most major credit and debit cards.\r\n\r\nNo additional charges are made for payments received by debit or credit cards. You will need sight of your most recent bill and customer reference number.\r\nleft\r\n<a href="https://ip.e-paycapita.com/AIP/itemSelectionPage.do?link=showItemSelectionPage&amp;siteId=141&amp;languageCode=EN&amp;source=AIP">https://ip.e-paycapita.com/AIP/itemSelectionPage.do?link=showItemSelectionPage&amp;siteId=141&amp;languageCode=EN&amp;source=AIP</a>\r\n\r\ndefault\r\n\r\nPay by Telephone\r\n<img src="/wp-content/uploads/2015/02/pay-telephone.jpg" alt="" />\r\nYou can pay your bill 24 hours a day, 7 days a week via our automated telephone payments line, by calling our free phone number 0800 0480 021.\r\n\r\nNo additional charges are made for payments received by debit or credit cards.\r\n\r\nYou will need sight of your most recent bill and customer reference number.\r\nleft\r\n\r\nPay by BACS or Internet Banking\r\n<img src="/wp-content/uploads/2015/02/pay-online-banking.jpg" alt="" />\r\nIf you arrange your payments online, please advise your bank that future payments should be made to our Lloyd\\\'s Bank Head Office Collection Account:-\r\n\r\nSORTCODE:30-00-00\r\n\r\nACCOUNT NUMBER:02390302\r\n\r\nPlease remember to quote your reference number when making payments.\r\nleft\r\n<h4>Other Payment Information</h4>\r\nIf you are having difficulty in paying your bill, or would like to know if you can clear your arrears quicker, or reduce your annual charge please see <a href="/customer-services/problems-paying/">here</a>\r\nno-repeat;center top;;\r\nauto\r\n\r\nPayment In Full or Two Half-yearly Payments: Your water bill is for the whole year from 1st July to 30th June. You can either pay your bill in full immediately, or if you wish you can pay in two instalments, the first being due straight away and the second on 1st January. We will send out a reminder for the second instalment.\r\n\r\nInstalments - Spread Your Payments: Do not worry if you have not got a bank or building society account and need to spread the payments of your water bill. You can sign up for weekly, fortnightly or monthly payments by <a href="/contact-us/">contacting our Customer Services Department</a>. A set of instalment slips payable free of charge at any branch of Lloyds will be sent to you. You can choose to make your payment at any PayPoint retailer with your unique barcode printed on the front page.\r\n\r\nYou can use the link below to find your closest PayPoint location.\r\n\r\n<a href="https://www.paypoint.com/en-gb" target="_blank" rel="noopener noreferrer">https://www.paypoint.com/en-gb</a>\r\n\r\nCharging by Rateable Value: Although in 1991 the local authority ceased using the Rateable value of a property for charging rates, and the Rateable values were no longer reviewed, the Government made provision for the Water Industry to continue using these assessments for charging purposes. For those properties without a Rateable Value and who are not on a meter we charge a Licence Fee for the supply of water.\r\n\r\nQueries About Your bill: If you have any queries regarding your bill you can contact us by telephone, email or letter. If you decide to contact us by email or letter we will answer your query within 10 working days of receiving the correspondence. If you write to ask us to change the way you pay your bill and we find we cannot make the change we will let you know within 5 working days from the date we receive your letter.\r\n\r\nRefund Policy: Your Portsmouth Water account may be in credit for a number of reasons, please see our refund policy for details of how to ask for a refund.\r\n\r\n<a href="/customer-services/refund-policy">Portsmouth Water Refund Policy</a>\r\n\r\naccordion', 'Our Charges', '', 'inherit', 'closed', 'closed', '', '15225-revision-v1', '', '', '2025-01-29 15:32:20', '2025-01-29 15:32:20', '', 15225, 'https://www.portsmouthwater.co.uk/?p=15227', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (15244, 27, '2025-01-29 22:52:53', '2025-01-29 22:52:53', '<h4>Please complete the form below to replace an estimated meter reading.</h4>\r\nIf you haven’t yet taken a meter read, most meters are situated at the boundary of your property, under a lid about the size of a CD case, that can be lifted open with a screw driver.  If the meter is under a larger cover, situated in the road, or it is not safe to read the meter, you should not attempt to read it yourself. More advice on reading your meter can be found at <a href="https://www.portsmouthwater.co.uk/customer-services/domestic-water-meters/">https://www.portsmouthwater.co.uk/customer-services/domestic-water-meters/</a> in the “can I read my water meter” section.\r\n\r\nIf you have already obtained a meter reading, please complete the form below.  If we have any queries about the reading provided, we will contact you by phone, email or letter.\r\n\r\nThe meter reading you have provided will automatically be provided to Southern Water.\r\n\r\n[hr height="5" style="default" line="default" themecolor="1"]\r\n\r\n[gravityform id="14" title="false" description="false" ajax="true"]', 'Submit a Meter Reading', '', 'inherit', 'closed', 'closed', '', '9599-revision-v1', '', '', '2025-01-29 22:52:53', '2025-01-29 22:52:53', '', 9599, 'https://www.portsmouthwater.co.uk/?p=15244', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (15246, 27, '2025-01-29 23:00:08', '2025-01-29 23:00:08', '<strong>We aim to get things right first time, but if things do go wrong then we will always do our best to fix them quickly for you.</strong>\r\n\r\n<strong>Step 1 – </strong>Call a member of our team on 023 9249 9666 or using our <a href="https://www.portsmouthwater.co.uk/contact-us/#contact-form">online contact form</a> and we will work to get you a resolution within 5 working days\r\n\r\n<strong>Step 2 –</strong> If you are not happy with the resolution, or need further help, please call us back on 023 9249 9666 or write to us at Po Box 99, West Street, Havant, Hampshire, PO9 1LG\r\n\r\n<strong>Step 3 –</strong> If the following applies:\r\n\r\n• You are not happy with the final resolution, or\r\n• Your issue is over eight weeks old, or\r\n• You are looking for some free, trusted, independent advice\r\n\r\nYou can call the Consumer Council for Water (CCW) the independent voice for water consumers in England and Wales by calling 0300 034 2222 (England) or use its online form at <a href="http://www.ccw.org.uk/contact-us">www.ccw.org.uk/contact-us</a>\r\n\r\n[divider height="30" style="default" line="default" color="#006EB6" themecolor="0"]\r\n\r\n[button title="View our complete Guide to Portsmouth Water\'s Complaint Procedure" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/09/A-GUIDE-TO-OUR-COMPLAINTS-PROCEDURE-2.pdf" target="_blank" align="center" icon="" icon_position="" color="#0079c2" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\nFor more information on complaints and other areas of our performance please <a href="https://discoverwater.co.uk" target="_blank" rel="noopener">visit Discover Water</a> to get an overview of water company performance.', 'Complaints About Our Service', '', 'inherit', 'closed', 'closed', '', '12187-revision-v1', '', '', '2025-01-29 23:00:08', '2025-01-29 23:00:08', '', 12187, 'https://www.portsmouthwater.co.uk/?p=15246', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (15298, 27, '2025-02-18 09:47:07', '2025-02-18 09:47:07', '<h2>Portsmouth Water has today officially accepted the PR24 Final Determination from Ofwat, confirming the company’s largest ever investment plan will begin from April 2025.</h2>\r\nThis means that Portsmouth Water will not be seeking to refer its plans to the Competition and Market Authority and remains focused on delivery of its ambitious strategy to protect water for generations to come.\r\n\r\nDuring the period 2025-2030, Portsmouth Water has committed £377 million to safeguard water for the communities it supplies, enhance the local environment and keep bills affordable.\r\n\r\nPortsmouth Water will remain the most efficient water company, delivering the lowest water bills in England and Wales while investing for the future.\r\n\r\n[one_second]\r\n\r\n[caption id="attachment_14346" align="aligncenter" width="144"]<img class="wp-image-14346" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Picture2.jpg" alt="Bob Taylor, CEO Portsmouth Water" width="144" height="210" /> Bob Taylor, CEO Portsmouth Water[/caption]\r\n\r\n[/one_second]\r\n<p style="text-align: center;">[one_second]</p>\r\n<strong>Bob Taylor, CEO of Portsmouth Water said:</strong>\r\n\r\n“In this area, we’ve historically enjoyed a plentiful supply of water, but our rapidly growing population and less predictable climate, means this is changing. We need to step up and heavily invest to be ready for the challenges we are facing. By 2075, we estimate that we will be supplying up to a third more people, so this investment is critical to maintain the highest levels of service and provide the support our environment needs.\r\n\r\nOur plan across the next five years is ambitious, but one we are confident we can deliver. We will make the best use of the water we have by reducing leaks and supporting customers to save water with meters, alongside the delivery of Havant Thicket Reservoir, the first major new reservoir in a generation. Meanwhile we remain dedicated to ensuring water remains affordable for all.”\r\n<p style="text-align: center;">[/one_second]</p>\r\n&nbsp;\r\n<h5>Notes to editors</h5>\r\nOfwat’s price review process sets the price controls for water companies in England and Wales. The PR24 price review process covers the period from 2025 to 2030. Portsmouth Water, working closely with customers and stakeholders, first submitted its business plans to Ofwat for examination in October 2023. Ofwat have ensured that our plans meet legal and environmental obligations.\r\n\r\nPR24 has set performance targets, measuring the level of service provided by Portsmouth Water. All water companies must report annually on how it’s performing against their individual targets.\r\n\r\nFor more information please contact: <a href="mailto:pressoffice@portsmouthwater.co.uk">pressoffice@portsmouthwater.co.uk</a> or <a href="mailto:head.office@portsmouthwater.co.uk">head.office@portsmouthwater.co.uk</a>\r\n\r\n</br>', 'Portsmouth Water has accepted Final Determination from Ofwat', '', 'publish', 'closed', 'open', '', 'portsmouth-water-has-accepted-final-determination-pr24', '', '', '2025-02-18 09:47:07', '2025-02-18 09:47:07', '', 0, 'https://www.portsmouthwater.co.uk/?p=15298', 25, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15299, 27, '2025-02-18 09:22:02', '2025-02-18 09:22:02', '<h2>Portsmouth Water has today officially accepted the PR24 Final Determination from Ofwat, confirming the company’s largest ever investment plan will begin from April 2025.</h2>\r\nThis means that Portsmouth Water will not be seeking to refer its plans to the Competition and Market Authority and remains focused on delivery of its ambitious strategy to protect water for generations to come.\r\n\r\nDuring the period 2025-2030, Portsmouth Water has committed £377 million to safeguard water for the communities it supplies, enhance the local environment and keep bills affordable.\r\n\r\nPortsmouth Water will remain the most efficient water company, delivering the lowest water bills in England and Wales while investing for the future.\r\n\r\n[one_second]\r\n\r\n[caption id="attachment_14346" align="aligncenter" width="144"]<img class="wp-image-14346" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Picture2.jpg" alt="Bob Taylor, CEO Portsmouth Water" width="144" height="210" /> Bob Taylor, CEO Portsmouth Water[/caption]\r\n\r\n[/one_second]\r\n<p style="text-align: center;">[one_second]</p>\r\n<strong>Bob Taylor, CEO of Portsmouth Water said:</strong>\r\n\r\n“In this area, we’ve historically enjoyed a plentiful supply of water, but our rapidly growing population and less predictable climate, means this is changing. We need to step up and heavily invest to be ready for the challenges we are facing. By 2075, we estimate that we will be supplying up to a third more people, so this investment is critical to maintain the highest levels of service and provide the support our environment needs.\r\n\r\nOur plan across the next five years is ambitious, but one we are confident we can deliver. We will make the best use of the water we have by reducing leaks and supporting customers to save water with meters, alongside the delivery of Havant Thicket Reservoir, the first major new reservoir in a generation. Meanwhile we remain dedicated to ensuring water remains affordable for all.”\r\n<p style="text-align: center;">[/one_second]</p>\r\n&nbsp;\r\n<h5>Notes to editors</h5>\r\nOfwat’s price review process sets the price controls for water companies in England and Wales. The PR24 price review process covers the period from 2025 to 2030. Portsmouth Water, working closely with customers and stakeholders, first submitted its business plans to Ofwat for examination in October 2023. Ofwat have ensured that our plans meet legal and environmental obligations.\r\n\r\nPR24 has set performance targets, measuring the level of service provided by Portsmouth Water. All water companies must report annually on how it’s performing against their individual targets.\r\n\r\nFor more information please contact: pressoffice@portsmouthwater.co.uk or head.office@portsmouthwater.co.uk', 'Portsmouth Water has accepted Final Determination from Ofwat', '', 'inherit', 'closed', 'closed', '', '15298-revision-v1', '', '', '2025-02-18 09:22:02', '2025-02-18 09:22:02', '', 15298, 'https://www.portsmouthwater.co.uk/?p=15299', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15300, 27, '2025-02-18 09:22:52', '2025-02-18 09:22:52', '<h2>Portsmouth Water has today officially accepted the PR24 Final Determination from Ofwat, confirming the company’s largest ever investment plan will begin from April 2025.</h2>\r\nThis means that Portsmouth Water will not be seeking to refer its plans to the Competition and Market Authority and remains focused on delivery of its ambitious strategy to protect water for generations to come.\r\n\r\nDuring the period 2025-2030, Portsmouth Water has committed £377 million to safeguard water for the communities it supplies, enhance the local environment and keep bills affordable.\r\n\r\nPortsmouth Water will remain the most efficient water company, delivering the lowest water bills in England and Wales while investing for the future.\r\n\r\n[one_second]\r\n\r\n[caption id="attachment_14346" align="aligncenter" width="144"]<img class="wp-image-14346" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/Picture2.jpg" alt="Bob Taylor, CEO Portsmouth Water" width="144" height="210" /> Bob Taylor, CEO Portsmouth Water[/caption]\r\n\r\n[/one_second]\r\n<p style="text-align: center;">[one_second]</p>\r\n<strong>Bob Taylor, CEO of Portsmouth Water said:</strong>\r\n\r\n“In this area, we’ve historically enjoyed a plentiful supply of water, but our rapidly growing population and less predictable climate, means this is changing. We need to step up and heavily invest to be ready for the challenges we are facing. By 2075, we estimate that we will be supplying up to a third more people, so this investment is critical to maintain the highest levels of service and provide the support our environment needs.\r\n\r\nOur plan across the next five years is ambitious, but one we are confident we can deliver. We will make the best use of the water we have by reducing leaks and supporting customers to save water with meters, alongside the delivery of Havant Thicket Reservoir, the first major new reservoir in a generation. Meanwhile we remain dedicated to ensuring water remains affordable for all.”\r\n<p style="text-align: center;">[/one_second]</p>\r\n&nbsp;\r\n<h5>Notes to editors</h5>\r\nOfwat’s price review process sets the price controls for water companies in England and Wales. The PR24 price review process covers the period from 2025 to 2030. Portsmouth Water, working closely with customers and stakeholders, first submitted its business plans to Ofwat for examination in October 2023. Ofwat have ensured that our plans meet legal and environmental obligations.\r\n\r\nPR24 has set performance targets, measuring the level of service provided by Portsmouth Water. All water companies must report annually on how it’s performing against their individual targets.\r\n\r\nFor more information please contact: <a href="mailto:pressoffice@portsmouthwater.co.uk">pressoffice@portsmouthwater.co.uk</a> or <a href="mailto:head.office@portsmouthwater.co.uk">head.office@portsmouthwater.co.uk</a>\r\n\r\n</br>', 'Portsmouth Water has accepted Final Determination from Ofwat', '', 'inherit', 'closed', 'closed', '', '15298-revision-v1', '', '', '2025-02-18 09:22:52', '2025-02-18 09:22:52', '', 15298, 'https://www.portsmouthwater.co.uk/?p=15300', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15301, 27, '2025-05-22 09:53:22', '2025-05-22 08:53:22', '[accordion title="" open1st="0" openAll="0" style=""]\n\n[accordion_item title="Contact us about something else"]\n<table>\n<tbody>\n<tr>\n<td>Customer Services opening hours</td>\n<td><strong>Billing &amp; account enquiries</strong>\n\nMonday to Friday 8am – 5pm\n\n<strong>Water supply, water quality enquiries and other enquiries</strong>\n\nMonday to Friday 8.30am – 4.30pm</td>\n</tr>\n<tr>\n<td>Email enquiries</td>\n<td>If you need to ask or tell us something else not covered in the forms on this web page, please complete this <a href="#contact-form">form</a></td>\n</tr>\n<tr>\n<td>Billing &amp; account enquiries\n\nWater meter enquiries</td>\n<td>023 9249 9666</td>\n</tr>\n<tr>\n<td>Bereavement notification</td>\n<td>We have partnered with <a href="https://www.settld.care/what-to-do-when-an-account-holder-dies/water/portsmouth-water/?utm_source=portsmouthcontact&amp;utm_medium=link" target="_blank" rel="noopener">Settld</a> to provide a free online form to notify us of the death. If you need to, you can also use Settld to inform all other organisations (from banks to social media providers), in one go.</td>\n</tr>\n<tr>\n<td>24-hour emergency line</td>\n<td>023 9247 7999</td>\n</tr>\n<tr>\n<td>Water supply network enquiries</td>\n<td><span data-olk-copy-source="MessageBody">023 9244 9082</span> (leaks, new supplies, repairs, plumbing and water regulations)\n<strong>24-hour Freephone Leak Line</strong> 0800 434 6104</td>\n</tr>\n<tr>\n<td>General enquiries\n\nWater quality enquiries (taste, smell, appearance)</td>\n<td>023 9249 9888</td>\n</tr>\n<tr>\n<td>Head Office address</td>\n<td>Po Box 99, West Street, Havant, Hampshire, PO9 1LG</td>\n</tr>\n<tr>\n<td>How to find us</td>\n<td><a href="https://goo.gl/maps/NaFxM" target="_blank" rel="noopener noreferrer">Click here for a local map</a> (Postcode For Sat Nav: PO9 1LD)</td>\n</tr>\n</tbody>\n</table>\n<h2 id="contact-form" style="margin-top: 40px; margin-bottom: 40px;">Contact form</h2>\n[gravityform id="29" title="false"]\n[/accordion_item]\n\n[/accordion]', 'Contact Us', '', 'inherit', 'closed', 'closed', '', '15085-autosave-v1', '', '', '2025-05-22 09:53:22', '2025-05-22 08:53:22', '', 15085, 'https://www.portsmouthwater.co.uk/?p=15301', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15302, 27, '2025-02-27 12:55:09', '2025-02-27 12:55:09', '[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="Contact us about something else"]\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td>Customer Services opening hours</td>\r\n<td><strong>Billing &amp; account enquiries</strong>\r\n\r\nMonday to Friday 8am – 5pm\r\n\r\n<strong>Water supply, water quality enquiries and other enquiries</strong>\r\n\r\nMonday to Friday 8.30am – 4.30pm</td>\r\n</tr>\r\n<tr>\r\n<td>Email enquiries</td>\r\n<td>If you need to ask or tell us something else not covered in the forms on this web page, please complete this <a href="#contact-form">form</a></td>\r\n</tr>\r\n<tr>\r\n<td>Billing &amp; account enquiries\r\n\r\nWater meter enquiries</td>\r\n<td>023 9249 9666</td>\r\n</tr>\r\n<tr>\r\n<td>Bereavement notification</td>\r\n<td>We have partnered with <a href="https://www.settld.care/what-to-do-when-an-account-holder-dies/water/portsmouth-water/?utm_source=portsmouthcontact&amp;utm_medium=link" target="_blank" rel="noopener">Settld</a> to provide a free online form to notify us of the death. If you need to, you can also use Settld to inform all other organisations (from banks to social media providers), in one go.</td>\r\n</tr>\r\n<tr>\r\n<td>24-hour emergency line</td>\r\n<td>023 9247 7999</td>\r\n</tr>\r\n<tr>\r\n<td>Water supply network enquiries</td>\r\n<td>023 9249 9888 (leaks, new supplies, repairs, plumbing and water regulations)\r\n<strong>24 hour freephone Leak Line</strong> 0800 434 6104</td>\r\n</tr>\r\n<tr>\r\n<td>General enquiries\r\n\r\nWater quality enquiries (taste, smell, appearance)</td>\r\n<td>023 9249 9888</td>\r\n</tr>\r\n<tr>\r\n<td>Head Office address</td>\r\n<td>Po Box 99, West Street, Havant, Hampshire, PO9 1LG</td>\r\n</tr>\r\n<tr>\r\n<td>How to find us</td>\r\n<td><a href="https://goo.gl/maps/NaFxM" target="_blank" rel="noopener noreferrer">Click here for a local map</a> (Postcode For Sat Nav: PO9 1LD)</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<h2 id="contact-form" style="margin-top: 40px; margin-bottom: 40px;">Contact form</h2>\r\n[gravityform id="29" title="false"]\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Contact Us', '', 'inherit', 'closed', 'closed', '', '15085-revision-v1', '', '', '2025-02-27 12:55:09', '2025-02-27 12:55:09', '', 15085, 'https://www.portsmouthwater.co.uk/?p=15302', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15303, 27, '2025-02-27 12:57:00', '2025-02-27 12:57:00', '[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="Contact us about something else"]\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td>Customer Services opening hours</td>\r\n<td><strong>Billing &amp; account enquiries</strong>\r\n\r\nMonday to Friday 8am – 5pm\r\n\r\n<strong>Water supply, water quality enquiries and other enquiries</strong>\r\n\r\nMonday to Friday 8.30am – 4.30pm</td>\r\n</tr>\r\n<tr>\r\n<td>Email enquiries</td>\r\n<td>If you need to ask or tell us something else not covered in the forms on this web page, please complete this <a href="#contact-form">form</a></td>\r\n</tr>\r\n<tr>\r\n<td>Billing &amp; account enquiries\r\n\r\nWater meter enquiries</td>\r\n<td>023 9249 9666</td>\r\n</tr>\r\n<tr>\r\n<td>Bereavement notification</td>\r\n<td>We have partnered with <a href="https://www.settld.care/what-to-do-when-an-account-holder-dies/water/portsmouth-water/?utm_source=portsmouthcontact&amp;utm_medium=link" target="_blank" rel="noopener">Settld</a> to provide a free online form to notify us of the death. If you need to, you can also use Settld to inform all other organisations (from banks to social media providers), in one go.</td>\r\n</tr>\r\n<tr>\r\n<td>24-hour emergency line</td>\r\n<td>023 9247 7999</td>\r\n</tr>\r\n<tr>\r\n<td>Water supply network enquiries</td>\r\n<td>023 9249 9888 (leaks, new supplies, repairs, plumbing and water regulations)\r\n<strong>24-hour Freephone Leak Line</strong> 0800 434 6104</td>\r\n</tr>\r\n<tr>\r\n<td>General enquiries\r\n\r\nWater quality enquiries (taste, smell, appearance)</td>\r\n<td>023 9249 9888</td>\r\n</tr>\r\n<tr>\r\n<td>Head Office address</td>\r\n<td>Po Box 99, West Street, Havant, Hampshire, PO9 1LG</td>\r\n</tr>\r\n<tr>\r\n<td>How to find us</td>\r\n<td><a href="https://goo.gl/maps/NaFxM" target="_blank" rel="noopener noreferrer">Click here for a local map</a> (Postcode For Sat Nav: PO9 1LD)</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<h2 id="contact-form" style="margin-top: 40px; margin-bottom: 40px;">Contact form</h2>\r\n[gravityform id="29" title="false"]\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Contact Us', '', 'inherit', 'closed', 'closed', '', '15085-revision-v1', '', '', '2025-02-27 12:57:00', '2025-02-27 12:57:00', '', 15085, 'https://www.portsmouthwater.co.uk/?p=15303', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (15305, 1, '2025-02-28 12:23:04', '2025-02-28 12:23:04', '', 'click here', '', 'inherit', 'closed', 'closed', '', 'nav-charges-2025-26', '', '', '2025-02-28 12:23:10', '2025-02-28 12:23:10', '', 3877, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/02/NAV-charges-2025-26.pdf', 0, 'attachment', 'application/pdf', 0); 
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INSERT INTO `wlcj_posts` VALUES (15307, 1, '2025-03-11 15:34:56', '2025-03-11 15:34:56', '', 'GENDER PAY GAP REPORT 2023-24 v5', '', 'inherit', '', 'closed', '', 'gender-pay-gap-report-2023-24-v5', '', '', '2025-03-11 15:34:56', '2025-03-11 15:34:56', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/03/GENDER-PAY-GAP-REPORT-2023-24-v5.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15308, 1, '2025-03-14 08:38:30', '2025-03-14 08:38:30', 'Secretary of State for the Environment, the Rt Hon Steve Reed OBE MP, visited Hampshire this week to see progress on the first major new UK reservoir in a generation.<img class="alignright wp-image-15309 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/03/PORTSMOUTH_WATER_012-300x200.jpg" alt="" width="300" height="200" />\r\n\r\nThe flagship Havant Thicket Reservoir project will play a key role in protecting two of Hampshire’s precious chalk streams, the River Test and River Itchen, by providing a new, sustainable source of water.\r\n\r\nDuring the visit, Mr Reed had the opportunity to see progress on site, including the creation of the first permanent structure - a new reinforced concrete culvert (or tunnel) which will house pipework for taking water out of the reservoir, for treatment and supply to customers. This is a key moment for the project, marking the move towards the \'big build\' phase which will continue over four years.\r\n\r\nCommenting during his visit, the Secretary of State said: “I think it’s fantastic for Portsmouth Water to be building the first new reservoir in the country for 30 years and the first in the region for 50 years.\r\n\r\n“As things stand, we are going to start running out of drinking water in this country by the middle of the next decade. We need infrastructure like this.\r\n\r\n“I know that we need the Government to play our part in speeding up decision-making so projects like this can go ahead but hats off to Portsmouth Water for being ahead of the game, leading the country. There are things we can learn to make sure that right across the UK we are building new infrastructure just like this.”\r\n\r\nBob Taylor, Chief Executive Officer for Portsmouth Water, said: “It was an absolute privilege to welcome Secretary of State for the Department of Environment and Rural Affairs, the Rt Hon Steve Reed OBE MP, to Havant Thicket Reservoir this week.\r\n\r\n“As the first new UK reservoir in more than three decades, the project represents a major investment in the water industry. It will play a fundamental role in protecting precious chalk rivers by providing a new, sustainable source of water for the region.”\r\n\r\nThe visit is part of a wider tour that Secretary of State, Steve Reed, a<img class="alignleft wp-image-15310 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/03/PORTSMOUTH_WATER_009-300x200.jpg" alt="" width="300" height="200" />nd Water Minister Emma Hardy, are making this week, to see where investment in water infrastructure will underpin the building of new homes, create jobs and boost local economies.\r\n\r\nOnce complete, the new Havant Thicket Reservoir will hold up to 8.7 billion litres of water and, under current plans, be able to supply 21 million litres per day in long periods of dry weather. This will enable a transfer of water to neighbour Southern Water, allowing them to reduce abstraction from the Test and Itchen rivers in their supply area. In addition, the new reservoir will become a green leisure hub for the area, with a visitor centre, wetland and network of footpaths, cycle routes and bridleways.\r\n\r\nThe reservoir itself is being constructed by Future Water MJJV Ltd – a joint venture between leading civil engineering contractors Mackley and Jones Bros, which have a combined total of over 150 years of experience in tackling complex and challenging civil engineering schemes.\r\n\r\nThe associated pipelines which will be used to fill the reservoir with water and draw it down when needed will be installed by Ward &amp; Burke Construction Limited, one of Ireland’s principal Civil &amp; MEICA Engineering contractors with an outstanding track record for innovation.\r\n\r\nUpfront funding for the reservoir is being put forward by infrastructure investor Ancala and a consortium of leading banks.\r\n\r\nFor more information about Havant Thicket Reservoir, visit: <a href="https://havant-thicket-reservoir.uk.engagementhq.com/">https://havant-thicket-reservoir.uk.engagementhq.com/</a>', 'Secretary of State visits first major new UK reservoir in a generation', '', 'publish', 'closed', 'open', '', 'secretary-of-state-visits-first-major-new-uk-reservoir-in-a-generation', '', '', '2025-03-14 08:55:36', '2025-03-14 08:55:36', '', 0, 'https://www.portsmouthwater.co.uk/?p=15308', 24, 'post', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (15310, 1, '2025-03-14 08:37:47', '2025-03-14 08:37:47', '', 'PORTSMOUTH_WATER_009', '', 'inherit', '', 'closed', '', 'portsmouth_water_009', '', '', '2025-03-14 08:37:47', '2025-03-14 08:37:47', '', 15308, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/03/PORTSMOUTH_WATER_009.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (15311, 1, '2025-03-14 08:38:30', '2025-03-14 08:38:30', 'Secretary of State for the Environment, the Rt Hon Steve Reed OBE MP, visited Hampshire this week to see progress on the first major new UK reservoir in a generation.<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/03/PORTSMOUTH_WATER_012.jpg"><img class="alignright size-medium wp-image-15309" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/03/PORTSMOUTH_WATER_012-300x200.jpg" alt="" width="300" height="200" /></a>\r\n\r\nThe flagship Havant Thicket Reservoir project will play a key role in protecting two of Hampshire’s precious chalk streams, the River Test and River Itchen, by providing a new, sustainable source of water.\r\n\r\nDuring the visit, Mr Reed had the opportunity to see progress on site, including the creation of the first permanent structure - a new reinforced concrete culvert (or tunnel) which will house pipework for taking water out of the reservoir, for treatment and supply to customers. This is a key moment for the project, marking the move towards the \'big build\' phase which will continue over four years.\r\n\r\nCommenting during his visit, the Secretary of State said: “I think it’s fantastic for Portsmouth Water to be building the first new reservoir in the country for 30 years and the first in the region for 50 years.\r\n\r\n“As things stand, we are going to start running out of drinking water in this country by the middle of the next decade. We need infrastructure like this.\r\n\r\n“I know that we need the Government to play our part in speeding up decision-making so projects like this can go ahead but hats off to Portsmouth Water for being ahead of the game, leading the country. There are things we can learn to make sure that right across the UK we are building new infrastructure just like this.”\r\n\r\nBob Taylor, Chief Executive Officer for Portsmouth Water, said: “It was an absolute privilege to welcome Secretary of State for the Department of Environment and Rural Affairs, the Rt Hon Steve Reed OBE MP, to Havant Thicket Reservoir this week.\r\n\r\n“As the first new UK reservoir in more than three decades, the project represents a major investment in the water industry. It will play a fundamental role in protecting precious chalk rivers by providing a new, sustainable source of water for the region.”\r\n\r\nThe visit is part of a wider tour that Secretary of State, Steve Reed, a<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/03/PORTSMOUTH_WATER_009.jpg"><img class="size-medium wp-image-15310 alignleft" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/03/PORTSMOUTH_WATER_009-300x200.jpg" alt="" width="300" height="200" /></a>nd Water Minister Emma Hardy, are making this week, to see where investment in water infrastructure will underpin the building of new homes, create jobs and boost local economies.\r\n\r\nOnce complete, the new Havant Thicket Reservoir will hold up to 8.7 billion litres of water and, under current plans, be able to supply 21 million litres per day in long periods of dry weather. This will enable a transfer of water to neighbour Southern Water, who is paying for the project over time via their drinking water bills, allowing them to reduce abstraction from the Test and Itchen rivers in their supply area. In addition, the new reservoir will become a green leisure hub for the area, with a visitor centre, wetland and network of footpaths, cycle routes and bridleways.\r\n\r\nThe reservoir itself is being constructed by Future Water MJJV Ltd – a joint venture between leading civil engineering contractors Mackley and Jones Bros, which have a combined total of over 150 years of experience in tackling complex and challenging civil engineering schemes.\r\n\r\nThe associated pipelines which will be used to fill the reservoir with water and draw it down when needed will be installed by Ward &amp; Burke Construction Limited, one of Ireland’s principal Civil &amp; MEICA Engineering contractors with an outstanding track record for innovation.\r\n\r\nFor more information about Havant Thicket Reservoir, visit: <a href="https://havant-thicket-reservoir.uk.engagementhq.com/">https://havant-thicket-reservoir.uk.engagementhq.com/</a>', 'Secretary of State visits first major new UK reservoir in a generation', '', 'inherit', 'closed', 'closed', '', '15308-revision-v1', '', '', '2025-03-14 08:38:30', '2025-03-14 08:38:30', '', 15308, 'https://www.portsmouthwater.co.uk/?p=15311', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15312, 1, '2025-03-14 08:39:29', '2025-03-14 08:39:29', 'Secretary of State for the Environment, the Rt Hon Steve Reed OBE MP, visited Hampshire this week to see progress on the first major new UK reservoir in a generation.<img class="alignright wp-image-15309 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/03/PORTSMOUTH_WATER_012-300x200.jpg" alt="" width="300" height="200" />\r\n\r\nThe flagship Havant Thicket Reservoir project will play a key role in protecting two of Hampshire’s precious chalk streams, the River Test and River Itchen, by providing a new, sustainable source of water.\r\n\r\nDuring the visit, Mr Reed had the opportunity to see progress on site, including the creation of the first permanent structure - a new reinforced concrete culvert (or tunnel) which will house pipework for taking water out of the reservoir, for treatment and supply to customers. This is a key moment for the project, marking the move towards the \'big build\' phase which will continue over four years.\r\n\r\nCommenting during his visit, the Secretary of State said: “I think it’s fantastic for Portsmouth Water to be building the first new reservoir in the country for 30 years and the first in the region for 50 years.\r\n\r\n“As things stand, we are going to start running out of drinking water in this country by the middle of the next decade. We need infrastructure like this.\r\n\r\n“I know that we need the Government to play our part in speeding up decision-making so projects like this can go ahead but hats off to Portsmouth Water for being ahead of the game, leading the country. There are things we can learn to make sure that right across the UK we are building new infrastructure just like this.”\r\n\r\nBob Taylor, Chief Executive Officer for Portsmouth Water, said: “It was an absolute privilege to welcome Secretary of State for the Department of Environment and Rural Affairs, the Rt Hon Steve Reed OBE MP, to Havant Thicket Reservoir this week.\r\n\r\n“As the first new UK reservoir in more than three decades, the project represents a major investment in the water industry. It will play a fundamental role in protecting precious chalk rivers by providing a new, sustainable source of water for the region.”\r\n\r\nThe visit is part of a wider tour that Secretary of State, Steve Reed, a<img class="alignleft wp-image-15310 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/03/PORTSMOUTH_WATER_009-300x200.jpg" alt="" width="300" height="200" />nd Water Minister Emma Hardy, are making this week, to see where investment in water infrastructure will underpin the building of new homes, create jobs and boost local economies.\r\n\r\nOnce complete, the new Havant Thicket Reservoir will hold up to 8.7 billion litres of water and, under current plans, be able to supply 21 million litres per day in long periods of dry weather. This will enable a transfer of water to neighbour Southern Water, who is paying for the project over time via their drinking water bills, allowing them to reduce abstraction from the Test and Itchen rivers in their supply area. In addition, the new reservoir will become a green leisure hub for the area, with a visitor centre, wetland and network of footpaths, cycle routes and bridleways.\r\n\r\nThe reservoir itself is being constructed by Future Water MJJV Ltd – a joint venture between leading civil engineering contractors Mackley and Jones Bros, which have a combined total of over 150 years of experience in tackling complex and challenging civil engineering schemes.\r\n\r\nThe associated pipelines which will be used to fill the reservoir with water and draw it down when needed will be installed by Ward &amp; Burke Construction Limited, one of Ireland’s principal Civil &amp; MEICA Engineering contractors with an outstanding track record for innovation.\r\n\r\nFor more information about Havant Thicket Reservoir, visit: <a href="https://havant-thicket-reservoir.uk.engagementhq.com/">https://havant-thicket-reservoir.uk.engagementhq.com/</a>', 'Secretary of State visits first major new UK reservoir in a generation', '', 'inherit', 'closed', 'closed', '', '15308-revision-v1', '', '', '2025-03-14 08:39:29', '2025-03-14 08:39:29', '', 15308, 'https://www.portsmouthwater.co.uk/?p=15312', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15313, 1, '2025-03-14 08:55:35', '2025-03-14 08:55:35', 'Secretary of State for the Environment, the Rt Hon Steve Reed OBE MP, visited Hampshire this week to see progress on the first major new UK reservoir in a generation.<img class="alignright wp-image-15309 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/03/PORTSMOUTH_WATER_012-300x200.jpg" alt="" width="300" height="200" />\n\nThe flagship Havant Thicket Reservoir project will play a key role in protecting two of Hampshire’s precious chalk streams, the River Test and River Itchen, by providing a new, sustainable source of water.\n\nDuring the visit, Mr Reed had the opportunity to see progress on site, including the creation of the first permanent structure - a new reinforced concrete culvert (or tunnel) which will house pipework for taking water out of the reservoir, for treatment and supply to customers. This is a key moment for the project, marking the move towards the \'big build\' phase which will continue over four years.\n\nCommenting during his visit, the Secretary of State said: “I think it’s fantastic for Portsmouth Water to be building the first new reservoir in the country for 30 years and the first in the region for 50 years.\n\n“As things stand, we are going to start running out of drinking water in this country by the middle of the next decade. We need infrastructure like this.\n\n“I know that we need the Government to play our part in speeding up decision-making so projects like this can go ahead but hats off to Portsmouth Water for being ahead of the game, leading the country. There are things we can learn to make sure that right across the UK we are building new infrastructure just like this.”\n\nBob Taylor, Chief Executive Officer for Portsmouth Water, said: “It was an absolute privilege to welcome Secretary of State for the Department of Environment and Rural Affairs, the Rt Hon Steve Reed OBE MP, to Havant Thicket Reservoir this week.\n\n“As the first new UK reservoir in more than three decades, the project represents a major investment in the water industry. It will play a fundamental role in protecting precious chalk rivers by providing a new, sustainable source of water for the region.”\n\nThe visit is part of a wider tour that Secretary of State, Steve Reed, a<img class="alignleft wp-image-15310 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/03/PORTSMOUTH_WATER_009-300x200.jpg" alt="" width="300" height="200" />nd Water Minister Emma Hardy, are making this week, to see where investment in water infrastructure will underpin the building of new homes, create jobs and boost local economies.\n\nOnce complete, the new Havant Thicket Reservoir will hold up to 8.7 billion litres of water and, under current plans, be able to supply 21 million litres per day in long periods of dry weather. This will enable a transfer of water to neighbour Southern Water, allowing them to reduce abstraction from the Test and Itchen rivers in their supply area. In addition, the new reservoir will become a green leisure hub for the area, with a visitor centre, wetland and network of footpaths, cycle routes and bridleways.\n\nThe reservoir itself is being constructed by Future Water MJJV Ltd – a joint venture between leading civil engineering contractors Mackley and Jones Bros, which have a combined total of over 150 years of experience in tackling complex and challenging civil engineering schemes.\n\nThe associated pipelines which will be used to fill the reservoir with water and draw it down when needed will be installed by Ward &amp; Burke Construction Limited, one of Ireland’s principal Civil &amp; MEICA Engineering contractors with an outstanding track record for innovation.\n\nUpfront funding for the reservoir is being put forward by infrastructure investor Ancala and a consortium of leading banks.\n\nFor more information about Havant Thicket Reservoir, visit: <a href="https://havant-thicket-reservoir.uk.engagementhq.com/">https://havant-thicket-reservoir.uk.engagementhq.com/</a>', 'Secretary of State visits first major new UK reservoir in a generation', '', 'inherit', 'closed', 'closed', '', '15308-autosave-v1', '', '', '2025-03-14 08:55:35', '2025-03-14 08:55:35', '', 15308, 'https://www.portsmouthwater.co.uk/?p=15313', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15314, 1, '2025-03-14 08:55:36', '2025-03-14 08:55:36', 'Secretary of State for the Environment, the Rt Hon Steve Reed OBE MP, visited Hampshire this week to see progress on the first major new UK reservoir in a generation.<img class="alignright wp-image-15309 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/03/PORTSMOUTH_WATER_012-300x200.jpg" alt="" width="300" height="200" />\r\n\r\nThe flagship Havant Thicket Reservoir project will play a key role in protecting two of Hampshire’s precious chalk streams, the River Test and River Itchen, by providing a new, sustainable source of water.\r\n\r\nDuring the visit, Mr Reed had the opportunity to see progress on site, including the creation of the first permanent structure - a new reinforced concrete culvert (or tunnel) which will house pipework for taking water out of the reservoir, for treatment and supply to customers. This is a key moment for the project, marking the move towards the \'big build\' phase which will continue over four years.\r\n\r\nCommenting during his visit, the Secretary of State said: “I think it’s fantastic for Portsmouth Water to be building the first new reservoir in the country for 30 years and the first in the region for 50 years.\r\n\r\n“As things stand, we are going to start running out of drinking water in this country by the middle of the next decade. We need infrastructure like this.\r\n\r\n“I know that we need the Government to play our part in speeding up decision-making so projects like this can go ahead but hats off to Portsmouth Water for being ahead of the game, leading the country. There are things we can learn to make sure that right across the UK we are building new infrastructure just like this.”\r\n\r\nBob Taylor, Chief Executive Officer for Portsmouth Water, said: “It was an absolute privilege to welcome Secretary of State for the Department of Environment and Rural Affairs, the Rt Hon Steve Reed OBE MP, to Havant Thicket Reservoir this week.\r\n\r\n“As the first new UK reservoir in more than three decades, the project represents a major investment in the water industry. It will play a fundamental role in protecting precious chalk rivers by providing a new, sustainable source of water for the region.”\r\n\r\nThe visit is part of a wider tour that Secretary of State, Steve Reed, a<img class="alignleft wp-image-15310 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/03/PORTSMOUTH_WATER_009-300x200.jpg" alt="" width="300" height="200" />nd Water Minister Emma Hardy, are making this week, to see where investment in water infrastructure will underpin the building of new homes, create jobs and boost local economies.\r\n\r\nOnce complete, the new Havant Thicket Reservoir will hold up to 8.7 billion litres of water and, under current plans, be able to supply 21 million litres per day in long periods of dry weather. This will enable a transfer of water to neighbour Southern Water, allowing them to reduce abstraction from the Test and Itchen rivers in their supply area. In addition, the new reservoir will become a green leisure hub for the area, with a visitor centre, wetland and network of footpaths, cycle routes and bridleways.\r\n\r\nThe reservoir itself is being constructed by Future Water MJJV Ltd – a joint venture between leading civil engineering contractors Mackley and Jones Bros, which have a combined total of over 150 years of experience in tackling complex and challenging civil engineering schemes.\r\n\r\nThe associated pipelines which will be used to fill the reservoir with water and draw it down when needed will be installed by Ward &amp; Burke Construction Limited, one of Ireland’s principal Civil &amp; MEICA Engineering contractors with an outstanding track record for innovation.\r\n\r\nUpfront funding for the reservoir is being put forward by infrastructure investor Ancala and a consortium of leading banks.\r\n\r\nFor more information about Havant Thicket Reservoir, visit: <a href="https://havant-thicket-reservoir.uk.engagementhq.com/">https://havant-thicket-reservoir.uk.engagementhq.com/</a>', 'Secretary of State visits first major new UK reservoir in a generation', '', 'inherit', 'closed', 'closed', '', '15308-revision-v1', '', '', '2025-03-14 08:55:36', '2025-03-14 08:55:36', '', 15308, 'https://www.portsmouthwater.co.uk/?p=15314', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (15320, 27, '2025-03-20 15:22:07', '2025-03-20 15:22:07', 'Portsmouth Water Customer Summary of Business Plan 2025-2030', '10827a_PW – BP Customer Summary 2025_FINAL', '', 'inherit', 'closed', 'closed', '', '10827a_pw-bp-customer-summary-2025_final', '', '', '2025-03-20 15:22:44', '2025-03-20 15:22:44', '', 14208, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/03/10827a_PW-–-BP-Customer-Summary-2025_FINAL.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15322, 27, '2025-03-20 15:28:39', '2025-03-20 15:28:39', '', 'Business Plan 2025-2030', '', 'inherit', 'closed', 'closed', '', '14208-autosave-v1', '', '', '2025-03-20 15:28:39', '2025-03-20 15:28:39', '', 14208, 'https://www.portsmouthwater.co.uk/?p=15322', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15323, 1, '2025-03-26 08:05:37', '2025-03-26 08:05:37', '<strong>Portsmouth Water CEO Bob Taylor sat down with Philip Keeler, News Editor at V2 Radio, to discuss our ambitious plans to invest £377 million in securing and future-proofing the region\'s water supplies.</strong>\r\n\r\nDuring the interview, Bob spoke to the communities across West Sussex and South Hampshire, to share information about the current challenges we face and what we need to do to meet these challenges head on.\r\n\r\nThis interview reflects Portsmouth Water\'s commitment to transparency, ensuring customers are well-informed about upcoming changes and initiatives.\r\n\r\n“Water is precious and valuable, and we must do our bit to save it.”  <small>Bob Taylor, CEO Portsmouth Water</small>\r\n\r\nWe have been very fortunate to live in an area with plentiful springs and aquifers, allowing us to experience an abundance of water. But, during the interview, Bob explains that this situation is changing.\r\n\r\nThere are several contributing factors as to why our area is classified as ‘water stressed’. Population growth, ageing infrastructure, the need to preserve our precious environment and climate change are all contributing factors.\r\n\r\nPortsmouth Water’s £377 million investment envelope will be used to mitigate these challenges and futureproof water infrastructure, ensuring stable and reliable supplies for generations to come.\r\n\r\nDuring the discussion, Bob shares how Portsmouth Water has committed to improving and upgrading their systems and infrastructure, including the smart water meter rollout. Smart water meters will enable leak alerts, helping to save water that would otherwise be lost.\r\n\r\nIn addition, the interview sheds light on how Portsmouth Water plan to upgrade aging pipelines and pumping stations, plus building Havant Thicket Reservoir, which will help protect the region by ensuring water security. The new reservoir is also important to the local economy, recruiting local people and using local companies and contractors. Bob said:\r\n\r\n“We very much see ourselves as a local company, investing in the local community, with local people working within the business” <small>Bob Taylor, CEO Portsmouth Water</small>\r\n\r\nThe interview provided an opportunity for customers to pose questions to Portsmouth Water.\r\n\r\nTo hear the full interview on our £377 million investment to meeting the water needs of our community and safeguarding this essential resource for generations to come, this is available on the V2 website\r\n\r\n[button title="Listen Now" link="https://www.v2radio.co.uk/news/west-sussex/portsmouth-water-is-investing-377m-into-safeguarding-our-water-supplies/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n<strong> </strong>', 'Portsmouth Water CEO Outlines Plans for £377 Million Investment on V2 Radio', '', 'publish', 'closed', 'open', '', 'portsmouth-water-ceo-outlines-plans-for-377-million-investment-on-v2-radio', '', '', '2025-03-26 08:06:38', '2025-03-26 08:06:38', '', 0, 'https://www.portsmouthwater.co.uk/?p=15323', 23, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15324, 1, '2025-03-26 08:05:37', '2025-03-26 08:05:37', '<strong>Portsmouth Water CEO Bob Taylor sat down with Philip Keeler, News Editor at V2 Radio, to discuss our ambitious plans to invest £377 million in securing and future-proofing the region\'s water supplies.</strong>\r\n\r\nDuring the interview, Bob spoke to the communities across West Sussex and South Hampshire, to share information about the current challenges we face and what we need to do to meet these challenges head on.\r\n\r\nThis interview reflects Portsmouth Water\'s commitment to transparency, ensuring customers are well-informed about upcoming changes and initiatives.\r\n\r\n“Water is precious and valuable, and we must do our bit to save it.”  <small>Bob Taylor, CEO Portsmouth Water</small>\r\n\r\nWe have been very fortunate to live in an area with plentiful springs and aquifers, allowing us to experience an abundance of water. But, during the interview, Bob explains that this situation is changing.\r\n\r\nThere are several contributing factors as to why our area is classified as ‘water stressed’. Population growth, ageing infrastructure, the need to preserve our precious environment and climate change are all contributing factors.\r\n\r\nPortsmouth Water’s £377 million investment envelope will be used to mitigate these challenges and futureproof water infrastructure, ensuring stable and reliable supplies for generations to come.\r\n\r\nDuring the discussion, Bob shares how Portsmouth Water has committed to improving and upgrading their systems and infrastructure, including the smart water meter rollout. Smart water meters will enable leak alerts, helping to save water that would otherwise be lost.\r\n\r\nIn addition, the interview sheds light on how Portsmouth Water plan to upgrade aging pipelines and pumping stations, plus building Havant Thicket Reservoir, which will help protect the region by ensuring water security. The new reservoir is also important to the local economy, recruiting local people and using local companies and contractors. Bob said:\r\n\r\n“We very much see ourselves as a local company, investing in the local community, with local people working within the business” <small>Bob Taylor, CEO Portsmouth Water</small>\r\n\r\nThe interview provided an opportunity for customers to pose questions to Portsmouth Water.\r\n\r\nTo hear the full interview on our £377 million investment to meeting the water needs of our community and safeguarding this essential resource for generations to come, this is available on the V2 website\r\n\r\n[button title="Button" link="https://www.v2radio.co.uk/news/west-sussex/portsmouth-water-is-investing-377m-into-safeguarding-our-water-supplies/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n<strong> </strong>', 'Portsmouth Water CEO Outlines Plans for £377 Million Investment on V2 Radio', '', 'inherit', 'closed', 'closed', '', '15323-revision-v1', '', '', '2025-03-26 08:05:37', '2025-03-26 08:05:37', '', 15323, 'https://www.portsmouthwater.co.uk/?p=15324', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15325, 1, '2025-03-26 08:06:38', '2025-03-26 08:06:38', '<strong>Portsmouth Water CEO Bob Taylor sat down with Philip Keeler, News Editor at V2 Radio, to discuss our ambitious plans to invest £377 million in securing and future-proofing the region\'s water supplies.</strong>\r\n\r\nDuring the interview, Bob spoke to the communities across West Sussex and South Hampshire, to share information about the current challenges we face and what we need to do to meet these challenges head on.\r\n\r\nThis interview reflects Portsmouth Water\'s commitment to transparency, ensuring customers are well-informed about upcoming changes and initiatives.\r\n\r\n“Water is precious and valuable, and we must do our bit to save it.”  <small>Bob Taylor, CEO Portsmouth Water</small>\r\n\r\nWe have been very fortunate to live in an area with plentiful springs and aquifers, allowing us to experience an abundance of water. But, during the interview, Bob explains that this situation is changing.\r\n\r\nThere are several contributing factors as to why our area is classified as ‘water stressed’. Population growth, ageing infrastructure, the need to preserve our precious environment and climate change are all contributing factors.\r\n\r\nPortsmouth Water’s £377 million investment envelope will be used to mitigate these challenges and futureproof water infrastructure, ensuring stable and reliable supplies for generations to come.\r\n\r\nDuring the discussion, Bob shares how Portsmouth Water has committed to improving and upgrading their systems and infrastructure, including the smart water meter rollout. Smart water meters will enable leak alerts, helping to save water that would otherwise be lost.\r\n\r\nIn addition, the interview sheds light on how Portsmouth Water plan to upgrade aging pipelines and pumping stations, plus building Havant Thicket Reservoir, which will help protect the region by ensuring water security. The new reservoir is also important to the local economy, recruiting local people and using local companies and contractors. Bob said:\r\n\r\n“We very much see ourselves as a local company, investing in the local community, with local people working within the business” <small>Bob Taylor, CEO Portsmouth Water</small>\r\n\r\nThe interview provided an opportunity for customers to pose questions to Portsmouth Water.\r\n\r\nTo hear the full interview on our £377 million investment to meeting the water needs of our community and safeguarding this essential resource for generations to come, this is available on the V2 website\r\n\r\n[button title="Listen Now" link="https://www.v2radio.co.uk/news/west-sussex/portsmouth-water-is-investing-377m-into-safeguarding-our-water-supplies/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n<strong> </strong>', 'Portsmouth Water CEO Outlines Plans for £377 Million Investment on V2 Radio', '', 'inherit', 'closed', 'closed', '', '15323-revision-v1', '', '', '2025-03-26 08:06:38', '2025-03-26 08:06:38', '', 15323, 'https://www.portsmouthwater.co.uk/?p=15325', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15326, 1, '2025-04-02 10:25:47', '2025-04-02 09:25:47', '', 'ALTERNATIVE CREDIT ARRANGEMENTS FOR NON-HOUSEHOLD RETAILERS', '', 'inherit', '', 'closed', '', 'alternative-credit-arrangements-for-non-household-retailers', '', '', '2025-04-02 10:25:47', '2025-04-02 09:25:47', '', 3877, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/ALTERNATIVE-CREDIT-ARRANGEMENTS-FOR-NON-HOUSEHOLD-RETAILERS.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15327, 1, '2025-04-02 12:44:04', '2025-04-02 11:44:04', '', 'RWG charges information for businesses - April 2025', '', 'inherit', '', 'closed', '', 'rwg-charges-information-for-businesses-april-2025', '', '', '2025-04-02 12:44:04', '2025-04-02 11:44:04', '', 3877, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/RWG-charges-information-for-businesses-April-2025.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15328, 27, '2025-04-03 10:16:38', '2025-04-03 09:16:38', '', 'SELF-HELP LEAK TEST - NHH', '', 'inherit', '', 'closed', '', 'self-help-leak-test-nhh', '', '', '2025-04-03 10:16:38', '2025-04-03 09:16:38', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/SELF-HELP-LEAK-TEST-NHH.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15329, 27, '2025-04-03 10:35:52', '2025-04-03 09:35:52', '', 'Businesses', '', 'inherit', 'closed', 'closed', '', '3877-autosave-v1', '', '', '2025-04-03 10:35:52', '2025-04-03 09:35:52', '', 3877, 'https://www.portsmouthwater.co.uk/?p=15329', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15330, 1, '2025-04-03 16:49:04', '2025-04-03 15:49:04', '<strong><a href=""><img class="alignright wp-image-15331" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/2-240x300.jpg" alt="" width="196" height="245" /></a>Taking significant steps to protect the environment for future generations, Portsmouth Water has initiated a £4 million comprehensive environmental study to assess and implement actions necessary to ensure the sustainability of our future water abstraction.</strong>\r\n\r\n<strong>The environmental study commences this week with drone surveys of seven river catchment areas. The surveys are seeking to identify key locations where habitats can be improved for the benefit of wildlife. </strong>\r\n\r\nPortsmouth Water\'s supply area encompasses rare and sensitive environments surrounding chalk streams and rivers. Over the next five years, this study will investigate the environmental status and needs of the Itchen, Ems, Meon, and Lavant rivers, as well as the West Sussex rifes.\r\n\r\nThis study will provide a clearer picture of what it would take for all our rivers to reach ‘good’ environmental status and whether this means limits will need to be placed on how much water Portsmouth Water abstracts from the ground in the future.\r\n\r\n<a href=""><img class=" wp-image-15332 alignleft" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/3-240x300.jpg" alt="" width="234" height="293" /></a>In today’s world, Portsmouth Water needs to supply an average of 178 million litres of water a day to over 740,000 people across the supply area. Portsmouth Water’s current water resource management plan prepares for losses of up to 122 million litres of water per day from our existing supplies in the next 25 years, a gap the company are planning to fill through a mixture of working with customers to reduce demand for water, primarily through our smart metering programme and potentially new sources of water that do not come directly from the environment.\r\n\r\nThe drones being used in this initial phase of the study are able to carry out hydrological drainage assessments, flood risk surveys, habitat surveys, analyse land use and look for sources of pollution. Using thermal applications to understand temperature and changes in flow will combine to start to develop a clear picture of the environmental health of each of these areas.\r\n\r\nGoing forward, studies will also include flow and water quality monitoring as well as fish and invertebrate investigations. When complete, this data will be made freely available for students, academics and local interested parties.\r\n\r\nThe outcome of this work will shape Portsmouth Water’s strategic plans and provide evidence to support future investment plans.\r\n\r\nBob Taylor, Chief Executive Officer for Portsmouth Water, said:\r\n\r\n“Against the backdrop of climate change and population growth, Portsmouth Water\'s mission is to provide an affordable, reliable, and crucially, a sustainable supply of high-quality water for all its customers. The drone surveys taking place this week are a critical step to gather insights across our watercourses, enabling us to protect the local environment while ensuring we can continue to meet our customers\' water needs.”\r\n\r\n<strong>Editor Notes</strong>\r\n\r\n<img class="alignright size-medium wp-image-15336" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/1-240x300.jpg" alt="" width="240" height="300" />All water companies prepare Water Resources Management Plans (WRMPs) and Drought Plans that consider how much water is available today, how much will be needed for the future and a series of options to make up the difference. They are reviewed every year and updated every five years, to make sure they always reflect the latest situation.\r\n\r\nWater Companies are able to release their final plans once regulators have provided endorsement and support the methodologies to deliver on the commitments of each water company.\r\n\r\n<strong>For more information, take a look at <a href="http://portsmouthwater.co.uk/news/publications/water-resources-planning/">Portsmouth Water’s current Water Resources Management Plan (2025 – 2075)</a></strong>\r\n\r\n<strong>For more information on Portsmouth Water’s Smart Water Metering Programme,<a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/"> please view our Business Plan 2025-2030</a>.</strong>', 'Portsmouth Water Begins Its Biggest Environmental Study Ever on River Catchments', '', 'publish', 'closed', 'open', '', 'portsmouth-water-begins-its-biggest-environmental-study-ever-on-river-catchments', '', '', '2025-04-03 17:17:58', '2025-04-03 16:17:58', '', 0, 'https://www.portsmouthwater.co.uk/?p=15330', 22, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15331, 1, '2025-04-03 16:47:51', '2025-04-03 15:47:51', '', '2', '', 'inherit', '', 'closed', '', '2-3', '', '', '2025-04-03 16:47:51', '2025-04-03 15:47:51', '', 15330, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/2.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (15332, 1, '2025-04-03 16:48:18', '2025-04-03 15:48:18', '', '3', '', 'inherit', '', 'closed', '', '3-3', '', '', '2025-04-03 16:48:18', '2025-04-03 15:48:18', '', 15330, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/3.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (15333, 1, '2025-04-03 16:49:04', '2025-04-03 15:49:04', '<strong><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/2.jpg"><img class="alignright  wp-image-15331" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/2-240x300.jpg" alt="" width="196" height="245" /></a>Taking significant steps to protect the environment for future generations, Portsmouth Water has initiated a £4 million comprehensive environmental study to assess and implement actions necessary to ensure the sustainability of our future water abstraction.</strong>\r\n\r\n<strong>The environmental study commences this week with drone surveys of seven river catchment areas. The surveys are seeking to identify key locations where habitats can be improved for the benefit of wildlife. </strong>\r\n\r\nPortsmouth Water\'s supply area encompasses rare and sensitive environments surrounding chalk streams and rivers. Over the next five years, this study will investigate the environmental status and needs of the Itchen, Ems, Meon, and Lavant rivers, as well as the West Sussex rifes.\r\n\r\nThis study will provide a clearer picture of what it would take for all our rivers to reach ‘good’ environmental status and whether this means limits will need to be placed on how much water Portsmouth Water abstracts from the ground in the future.\r\n\r\nIn today’s world, Portsmouth Water needs to supply an average of 178 million litres of water a day to over 740,000 people across the supply area. Portsmouth Water’s current water resource management plan prepares for losses of up to 122 million litres of water per day from our existing supplies in the next 25 years, a gap the company are planning to fill through a mixture of working with customers to reduce demand for water, primarily through our smart metering programme and potentially new sources of water that do not come directly from the environment.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/3.jpg"><img class="size-medium wp-image-15332 alignleft" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/3-240x300.jpg" alt="" width="240" height="300" /></a>The drones being used in this initial phase of the study are able to carry out hydrological drainage assessments, flood risk surveys, habitat surveys, analyse land use and look for sources of pollution. Using thermal applications to understand temperature and changes in flow will combine to start to develop a clear picture of the environmental health of each of these areas.\r\n\r\nGoing forward, studies will also include flow and water quality monitoring as well as fish and invertebrate investigations. When complete, this data will be made freely available for students, academics and local interested parties.\r\n\r\nThe outcome of this work will shape Portsmouth Water’s strategic plans and provide evidence to support future investment plans.\r\n\r\nTBC Bob Taylor, Chief Executive Officer for Portsmouth Water, said:\r\n\r\n“Against the backdrop of climate change and population growth, Portsmouth Water\'s mission is to provide an affordable, reliable, and crucially, a sustainable supply of high-quality water for all its customers. The drone surveys taking place this week are a critical step to gather insights across our watercourses, enabling us to protect the local environment while ensuring we can continue to meet our customers\' water needs.”', 'Portsmouth Water Begins Its Biggest Environmental Study Ever on River Catchments', '', 'inherit', 'closed', 'closed', '', '15330-revision-v1', '', '', '2025-04-03 16:49:04', '2025-04-03 15:49:04', '', 15330, 'https://www.portsmouthwater.co.uk/?p=15333', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15334, 1, '2025-04-03 16:49:25', '2025-04-03 15:49:25', '<strong><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/2.jpg"><img class="alignright wp-image-15331" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/2-240x300.jpg" alt="" width="196" height="245" /></a>Taking significant steps to protect the environment for future generations, Portsmouth Water has initiated a £4 million comprehensive environmental study to assess and implement actions necessary to ensure the sustainability of our future water abstraction.</strong>\r\n\r\n<strong>The environmental study commences this week with drone surveys of seven river catchment areas. The surveys are seeking to identify key locations where habitats can be improved for the benefit of wildlife. </strong>\r\n\r\nPortsmouth Water\'s supply area encompasses rare and sensitive environments surrounding chalk streams and rivers. Over the next five years, this study will investigate the environmental status and needs of the Itchen, Ems, Meon, and Lavant rivers, as well as the West Sussex rifes.\r\n\r\nThis study will provide a clearer picture of what it would take for all our rivers to reach ‘good’ environmental status and whether this means limits will need to be placed on how much water Portsmouth Water abstracts from the ground in the future.\r\n\r\nIn today’s world, Portsmouth Water needs to supply an average of 178 million litres of water a day to over 740,000 people across the supply area. Portsmouth Water’s current water resource management plan prepares for losses of up to 122 million litres of water per day from our existing supplies in the next 25 years, a gap the company are planning to fill through a mixture of working with customers to reduce demand for water, primarily through our smart metering programme and potentially new sources of water that do not come directly from the environment.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/3.jpg"><img class=" wp-image-15332 alignleft" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/3-240x300.jpg" alt="" width="213" height="266" /></a>The drones being used in this initial phase of the study are able to carry out hydrological drainage assessments, flood risk surveys, habitat surveys, analyse land use and look for sources of pollution. Using thermal applications to understand temperature and changes in flow will combine to start to develop a clear picture of the environmental health of each of these areas.\r\n\r\nGoing forward, studies will also include flow and water quality monitoring as well as fish and invertebrate investigations. When complete, this data will be made freely available for students, academics and local interested parties.\r\n\r\nThe outcome of this work will shape Portsmouth Water’s strategic plans and provide evidence to support future investment plans.\r\n\r\nTBC Bob Taylor, Chief Executive Officer for Portsmouth Water, said:\r\n\r\n“Against the backdrop of climate change and population growth, Portsmouth Water\'s mission is to provide an affordable, reliable, and crucially, a sustainable supply of high-quality water for all its customers. The drone surveys taking place this week are a critical step to gather insights across our watercourses, enabling us to protect the local environment while ensuring we can continue to meet our customers\' water needs.”', 'Portsmouth Water Begins Its Biggest Environmental Study Ever on River Catchments', '', 'inherit', 'closed', 'closed', '', '15330-revision-v1', '', '', '2025-04-03 16:49:25', '2025-04-03 15:49:25', '', 15330, 'https://www.portsmouthwater.co.uk/?p=15334', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15335, 1, '2025-04-03 16:49:35', '2025-04-03 15:49:35', '<strong><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/2.jpg"><img class="alignright wp-image-15331" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/2-240x300.jpg" alt="" width="196" height="245" /></a>Taking significant steps to protect the environment for future generations, Portsmouth Water has initiated a £4 million comprehensive environmental study to assess and implement actions necessary to ensure the sustainability of our future water abstraction.</strong>\r\n\r\n<strong>The environmental study commences this week with drone surveys of seven river catchment areas. The surveys are seeking to identify key locations where habitats can be improved for the benefit of wildlife. </strong>\r\n\r\nPortsmouth Water\'s supply area encompasses rare and sensitive environments surrounding chalk streams and rivers. Over the next five years, this study will investigate the environmental status and needs of the Itchen, Ems, Meon, and Lavant rivers, as well as the West Sussex rifes.\r\n\r\nThis study will provide a clearer picture of what it would take for all our rivers to reach ‘good’ environmental status and whether this means limits will need to be placed on how much water Portsmouth Water abstracts from the ground in the future.\r\n\r\nIn today’s world, Portsmouth Water needs to supply an average of 178 million litres of water a day to over 740,000 people across the supply area. Portsmouth Water’s current water resource management plan prepares for losses of up to 122 million litres of water per day from our existing supplies in the next 25 years, a gap the company are planning to fill through a mixture of working with customers to reduce demand for water, primarily through our smart metering programme and potentially new sources of water that do not come directly from the environment.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/3.jpg"><img class=" wp-image-15332 alignleft" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/3-240x300.jpg" alt="" width="188" height="235" /></a>The drones being used in this initial phase of the study are able to carry out hydrological drainage assessments, flood risk surveys, habitat surveys, analyse land use and look for sources of pollution. Using thermal applications to understand temperature and changes in flow will combine to start to develop a clear picture of the environmental health of each of these areas.\r\n\r\nGoing forward, studies will also include flow and water quality monitoring as well as fish and invertebrate investigations. When complete, this data will be made freely available for students, academics and local interested parties.\r\n\r\nThe outcome of this work will shape Portsmouth Water’s strategic plans and provide evidence to support future investment plans.\r\n\r\nTBC Bob Taylor, Chief Executive Officer for Portsmouth Water, said:\r\n\r\n“Against the backdrop of climate change and population growth, Portsmouth Water\'s mission is to provide an affordable, reliable, and crucially, a sustainable supply of high-quality water for all its customers. The drone surveys taking place this week are a critical step to gather insights across our watercourses, enabling us to protect the local environment while ensuring we can continue to meet our customers\' water needs.”', 'Portsmouth Water Begins Its Biggest Environmental Study Ever on River Catchments', '', 'inherit', 'closed', 'closed', '', '15330-revision-v1', '', '', '2025-04-03 16:49:35', '2025-04-03 15:49:35', '', 15330, 'https://www.portsmouthwater.co.uk/?p=15335', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15336, 1, '2025-04-03 16:50:15', '2025-04-03 15:50:15', '', '1', '', 'inherit', '', 'closed', '', '1-7', '', '', '2025-04-03 16:50:15', '2025-04-03 15:50:15', '', 15330, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/1.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (15337, 1, '2025-04-03 16:50:25', '2025-04-03 15:50:25', '<strong><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/2.jpg"><img class="alignright wp-image-15331" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/2-240x300.jpg" alt="" width="196" height="245" /></a>Taking significant steps to protect the environment for future generations, Portsmouth Water has initiated a £4 million comprehensive environmental study to assess and implement actions necessary to ensure the sustainability of our future water abstraction.</strong>\r\n\r\n<strong>The environmental study commences this week with drone surveys of seven river catchment areas. The surveys are seeking to identify key locations where habitats can be improved for the benefit of wildlife. </strong>\r\n\r\nPortsmouth Water\'s supply area encompasses rare and sensitive environments surrounding chalk streams and rivers. Over the next five years, this study will investigate the environmental status and needs of the Itchen, Ems, Meon, and Lavant rivers, as well as the West Sussex rifes.\r\n\r\nThis study will provide a clearer picture of what it would take for all our rivers to reach ‘good’ environmental status and whether this means limits will need to be placed on how much water Portsmouth Water abstracts from the ground in the future.\r\n\r\nIn today’s world, Portsmouth Water needs to supply an average of 178 million litres of water a day to over 740,000 people across the supply area. Portsmouth Water’s current water resource management plan prepares for losses of up to 122 million litres of water per day from our existing supplies in the next 25 years, a gap the company are planning to fill through a mixture of working with customers to reduce demand for water, primarily through our smart metering programme and potentially new sources of water that do not come directly from the environment.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/3.jpg"><img class=" wp-image-15332 alignleft" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/3-240x300.jpg" alt="" width="188" height="235" /></a>The drones being used in this initial phase of the study are able to carry out hydrological drainage assessments, flood risk surveys, habitat surveys, analyse land use and look for sources of pollution. Using thermal applications to understand temperature and changes in flow will combine to start to develop a clear picture of the environmental health of each of these areas.\r\n\r\nGoing forward, studies will also include flow and water quality monitoring as well as fish and invertebrate investigations. When complete, this data will be made freely available for students, academics and local interested parties.\r\n\r\nThe outcome of this work will shape Portsmouth Water’s strategic plans and provide evidence to support future investment plans.\r\n\r\nTBC Bob Taylor, Chief Executive Officer for Portsmouth Water, said:\r\n\r\n“Against the backdrop of climate change and population growth, Portsmouth Water\'s mission is to provide an affordable, reliable, and crucially, a sustainable supply of high-quality water for all its customers. The drone surveys taking place this week are a critical step to gather insights across our watercourses, enabling us to protect the local environment while ensuring we can continue to meet our customers\' water needs.”\r\n\r\n<strong>Editor Notes</strong>\r\n\r\n<img class="alignright size-medium wp-image-15336" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/1-240x300.jpg" alt="" width="240" height="300" />All water companies prepare Water Resources Management Plans (WRMPs) and Drought Plans that consider how much water is available today, how much will be needed for the future and a series of options to make up the difference. They are reviewed every year and updated every five years, to make sure they always reflect the latest situation.\r\n\r\nWater Companies are able to release their final plans once regulators have provided endorsement and support the methodologies to deliver on the commitments of each water company.\r\n\r\nFor more information and to read Portsmouth Water’s current Water Resources Management Plan (2025 – 2075), please visit: portsmouthwater.co.uk/news/publications/water-resources-planning/\r\n\r\nFor more information on Portsmouth Water’s Smart Water Metering Programme, please view the Business Plan 2025-2030 here: <a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/">https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/</a>', 'Portsmouth Water Begins Its Biggest Environmental Study Ever on River Catchments', '', 'inherit', 'closed', 'closed', '', '15330-revision-v1', '', '', '2025-04-03 16:50:25', '2025-04-03 15:50:25', '', 15330, 'https://www.portsmouthwater.co.uk/?p=15337', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15338, 1, '2025-04-03 16:51:09', '2025-04-03 15:51:09', '<strong><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/2.jpg"><img class="alignright wp-image-15331" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/2-240x300.jpg" alt="" width="196" height="245" /></a>Taking significant steps to protect the environment for future generations, Portsmouth Water has initiated a £4 million comprehensive environmental study to assess and implement actions necessary to ensure the sustainability of our future water abstraction.</strong>\r\n\r\n<strong>The environmental study commences this week with drone surveys of seven river catchment areas. The surveys are seeking to identify key locations where habitats can be improved for the benefit of wildlife. </strong>\r\n\r\nPortsmouth Water\'s supply area encompasses rare and sensitive environments surrounding chalk streams and rivers. Over the next five years, this study will investigate the environmental status and needs of the Itchen, Ems, Meon, and Lavant rivers, as well as the West Sussex rifes.\r\n\r\nThis study will provide a clearer picture of what it would take for all our rivers to reach ‘good’ environmental status and whether this means limits will need to be placed on how much water Portsmouth Water abstracts from the ground in the future.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/3.jpg"><img class=" wp-image-15332 alignleft" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/3-240x300.jpg" alt="" width="234" height="293" /></a>In today’s world, Portsmouth Water needs to supply an average of 178 million litres of water a day to over 740,000 people across the supply area. Portsmouth Water’s current water resource management plan prepares for losses of up to 122 million litres of water per day from our existing supplies in the next 25 years, a gap the company are planning to fill through a mixture of working with customers to reduce demand for water, primarily through our smart metering programme and potentially new sources of water that do not come directly from the environment.\r\n\r\nThe drones being used in this initial phase of the study are able to carry out hydrological drainage assessments, flood risk surveys, habitat surveys, analyse land use and look for sources of pollution. Using thermal applications to understand temperature and changes in flow will combine to start to develop a clear picture of the environmental health of each of these areas.\r\n\r\nGoing forward, studies will also include flow and water quality monitoring as well as fish and invertebrate investigations. When complete, this data will be made freely available for students, academics and local interested parties.\r\n\r\nThe outcome of this work will shape Portsmouth Water’s strategic plans and provide evidence to support future investment plans.\r\n\r\nTBC Bob Taylor, Chief Executive Officer for Portsmouth Water, said:\r\n\r\n“Against the backdrop of climate change and population growth, Portsmouth Water\'s mission is to provide an affordable, reliable, and crucially, a sustainable supply of high-quality water for all its customers. The drone surveys taking place this week are a critical step to gather insights across our watercourses, enabling us to protect the local environment while ensuring we can continue to meet our customers\' water needs.”\r\n\r\n<strong>Editor Notes</strong>\r\n\r\n<img class="alignright size-medium wp-image-15336" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/1-240x300.jpg" alt="" width="240" height="300" />All water companies prepare Water Resources Management Plans (WRMPs) and Drought Plans that consider how much water is available today, how much will be needed for the future and a series of options to make up the difference. They are reviewed every year and updated every five years, to make sure they always reflect the latest situation.\r\n\r\nWater Companies are able to release their final plans once regulators have provided endorsement and support the methodologies to deliver on the commitments of each water company.\r\n\r\nFor more information and to read Portsmouth Water’s current Water Resources Management Plan (2025 – 2075), please visit: portsmouthwater.co.uk/news/publications/water-resources-planning/\r\n\r\nFor more information on Portsmouth Water’s Smart Water Metering Programme, please view the Business Plan 2025-2030 here: <a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/">https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/</a>', 'Portsmouth Water Begins Its Biggest Environmental Study Ever on River Catchments', '', 'inherit', 'closed', 'closed', '', '15330-revision-v1', '', '', '2025-04-03 16:51:09', '2025-04-03 15:51:09', '', 15330, 'https://www.portsmouthwater.co.uk/?p=15338', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15339, 27, '2025-04-03 17:16:30', '2025-04-03 16:16:30', '<strong><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/2.jpg"><img class="alignright wp-image-15331" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/2-240x300.jpg" alt="" width="196" height="245" /></a>Taking significant steps to protect the environment for future generations, Portsmouth Water has initiated a £4 million comprehensive environmental study to assess and implement actions necessary to ensure the sustainability of our future water abstraction.</strong>\n\n<strong>The environmental study commences this week with drone surveys of seven river catchment areas. The surveys are seeking to identify key locations where habitats can be improved for the benefit of wildlife. </strong>\n\nPortsmouth Water\'s supply area encompasses rare and sensitive environments surrounding chalk streams and rivers. Over the next five years, this study will investigate the environmental status and needs of the Itchen, Ems, Meon, and Lavant rivers, as well as the West Sussex rifes.\n\nThis study will provide a clearer picture of what it would take for all our rivers to reach ‘good’ environmental status and whether this means limits will need to be placed on how much water Portsmouth Water abstracts from the ground in the future.\n\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/3.jpg"><img class=" wp-image-15332 alignleft" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/3-240x300.jpg" alt="" width="234" height="293" /></a>In today’s world, Portsmouth Water needs to supply an average of 178 million litres of water a day to over 740,000 people across the supply area. Portsmouth Water’s current water resource management plan prepares for losses of up to 122 million litres of water per day from our existing supplies in the next 25 years, a gap the company are planning to fill through a mixture of working with customers to reduce demand for water, primarily through our smart metering programme and potentially new sources of water that do not come directly from the environment.\n\nThe drones being used in this initial phase of the study are able to carry out hydrological drainage assessments, flood risk surveys, habitat surveys, analyse land use and look for sources of pollution. Using thermal applications to understand temperature and changes in flow will combine to start to develop a clear picture of the environmental health of each of these areas.\n\nGoing forward, studies will also include flow and water quality monitoring as well as fish and invertebrate investigations. When complete, this data will be made freely available for students, academics and local interested parties.\n\nThe outcome of this work will shape Portsmouth Water’s strategic plans and provide evidence to support future investment plans.\n\nTBC Bob Taylor, Chief Executive Officer for Portsmouth Water, said:\n\n“Against the backdrop of climate change and population growth, Portsmouth Water\'s mission is to provide an affordable, reliable, and crucially, a sustainable supply of high-quality water for all its customers. The drone surveys taking place this week are a critical step to gather insights across our watercourses, enabling us to protect the local environment while ensuring we can continue to meet our customers\' water needs.”\n\n<strong>Editor Notes</strong>\n\n<img class="alignright size-medium wp-image-15336" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/1-240x300.jpg" alt="" width="240" height="300" />All water companies prepare Water Resources Management Plans (WRMPs) and Drought Plans that consider how much water is available today, how much will be needed for the future and a series of options to make up the difference. They are reviewed every year and updated every five years, to make sure they always reflect the latest situation.\n\nWater Companies are able to release their final plans once regulators have provided endorsement and support the methodologies to deliver on the commitments of each water company.\n\nFor more information and to read Portsmouth Water’s current Water Resources Management Plan (2025 – 2075), please visit: portsmouthwater.co.uk/news/publications/water-resources-planning/\n\nFor more information on Portsmouth Water’s Smart Water Metering Programme,<a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/"> please view our Business Plan 2025-2030</a>.', 'Portsmouth Water Begins Its Biggest Environmental Study Ever on River Catchments', '', 'inherit', 'closed', 'closed', '', '15330-autosave-v1', '', '', '2025-04-03 17:16:30', '2025-04-03 16:16:30', '', 15330, 'https://www.portsmouthwater.co.uk/?p=15339', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15340, 27, '2025-04-03 17:17:05', '2025-04-03 16:17:05', '<strong><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/2.jpg"><img class="alignright wp-image-15331" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/2-240x300.jpg" alt="" width="196" height="245" /></a>Taking significant steps to protect the environment for future generations, Portsmouth Water has initiated a £4 million comprehensive environmental study to assess and implement actions necessary to ensure the sustainability of our future water abstraction.</strong>\r\n\r\n<strong>The environmental study commences this week with drone surveys of seven river catchment areas. The surveys are seeking to identify key locations where habitats can be improved for the benefit of wildlife. </strong>\r\n\r\nPortsmouth Water\'s supply area encompasses rare and sensitive environments surrounding chalk streams and rivers. Over the next five years, this study will investigate the environmental status and needs of the Itchen, Ems, Meon, and Lavant rivers, as well as the West Sussex rifes.\r\n\r\nThis study will provide a clearer picture of what it would take for all our rivers to reach ‘good’ environmental status and whether this means limits will need to be placed on how much water Portsmouth Water abstracts from the ground in the future.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/3.jpg"><img class=" wp-image-15332 alignleft" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/3-240x300.jpg" alt="" width="234" height="293" /></a>In today’s world, Portsmouth Water needs to supply an average of 178 million litres of water a day to over 740,000 people across the supply area. Portsmouth Water’s current water resource management plan prepares for losses of up to 122 million litres of water per day from our existing supplies in the next 25 years, a gap the company are planning to fill through a mixture of working with customers to reduce demand for water, primarily through our smart metering programme and potentially new sources of water that do not come directly from the environment.\r\n\r\nThe drones being used in this initial phase of the study are able to carry out hydrological drainage assessments, flood risk surveys, habitat surveys, analyse land use and look for sources of pollution. Using thermal applications to understand temperature and changes in flow will combine to start to develop a clear picture of the environmental health of each of these areas.\r\n\r\nGoing forward, studies will also include flow and water quality monitoring as well as fish and invertebrate investigations. When complete, this data will be made freely available for students, academics and local interested parties.\r\n\r\nThe outcome of this work will shape Portsmouth Water’s strategic plans and provide evidence to support future investment plans.\r\n\r\nBob Taylor, Chief Executive Officer for Portsmouth Water, said:\r\n\r\n“Against the backdrop of climate change and population growth, Portsmouth Water\'s mission is to provide an affordable, reliable, and crucially, a sustainable supply of high-quality water for all its customers. The drone surveys taking place this week are a critical step to gather insights across our watercourses, enabling us to protect the local environment while ensuring we can continue to meet our customers\' water needs.”\r\n\r\n<strong>Editor Notes</strong>\r\n\r\n<img class="alignright size-medium wp-image-15336" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/1-240x300.jpg" alt="" width="240" height="300" />All water companies prepare Water Resources Management Plans (WRMPs) and Drought Plans that consider how much water is available today, how much will be needed for the future and a series of options to make up the difference. They are reviewed every year and updated every five years, to make sure they always reflect the latest situation.\r\n\r\nWater Companies are able to release their final plans once regulators have provided endorsement and support the methodologies to deliver on the commitments of each water company.\r\n\r\n<strong>For more information, take a look at <a href="http://portsmouthwater.co.uk/news/publications/water-resources-planning/">Portsmouth Water’s current Water Resources Management Plan (2025 – 2075)</a></strong>\r\n\r\n<strong>For more information on Portsmouth Water’s Smart Water Metering Programme,<a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/"> please view our Business Plan 2025-2030</a>.</strong>', 'Portsmouth Water Begins Its Biggest Environmental Study Ever on River Catchments', '', 'inherit', 'closed', 'closed', '', '15330-revision-v1', '', '', '2025-04-03 17:17:05', '2025-04-03 16:17:05', '', 15330, 'https://www.portsmouthwater.co.uk/?p=15340', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15341, 27, '2025-04-03 17:17:58', '2025-04-03 16:17:58', '<strong><a href=""><img class="alignright wp-image-15331" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/2-240x300.jpg" alt="" width="196" height="245" /></a>Taking significant steps to protect the environment for future generations, Portsmouth Water has initiated a £4 million comprehensive environmental study to assess and implement actions necessary to ensure the sustainability of our future water abstraction.</strong>\r\n\r\n<strong>The environmental study commences this week with drone surveys of seven river catchment areas. The surveys are seeking to identify key locations where habitats can be improved for the benefit of wildlife. </strong>\r\n\r\nPortsmouth Water\'s supply area encompasses rare and sensitive environments surrounding chalk streams and rivers. Over the next five years, this study will investigate the environmental status and needs of the Itchen, Ems, Meon, and Lavant rivers, as well as the West Sussex rifes.\r\n\r\nThis study will provide a clearer picture of what it would take for all our rivers to reach ‘good’ environmental status and whether this means limits will need to be placed on how much water Portsmouth Water abstracts from the ground in the future.\r\n\r\n<a href=""><img class=" wp-image-15332 alignleft" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/3-240x300.jpg" alt="" width="234" height="293" /></a>In today’s world, Portsmouth Water needs to supply an average of 178 million litres of water a day to over 740,000 people across the supply area. Portsmouth Water’s current water resource management plan prepares for losses of up to 122 million litres of water per day from our existing supplies in the next 25 years, a gap the company are planning to fill through a mixture of working with customers to reduce demand for water, primarily through our smart metering programme and potentially new sources of water that do not come directly from the environment.\r\n\r\nThe drones being used in this initial phase of the study are able to carry out hydrological drainage assessments, flood risk surveys, habitat surveys, analyse land use and look for sources of pollution. Using thermal applications to understand temperature and changes in flow will combine to start to develop a clear picture of the environmental health of each of these areas.\r\n\r\nGoing forward, studies will also include flow and water quality monitoring as well as fish and invertebrate investigations. When complete, this data will be made freely available for students, academics and local interested parties.\r\n\r\nThe outcome of this work will shape Portsmouth Water’s strategic plans and provide evidence to support future investment plans.\r\n\r\nBob Taylor, Chief Executive Officer for Portsmouth Water, said:\r\n\r\n“Against the backdrop of climate change and population growth, Portsmouth Water\'s mission is to provide an affordable, reliable, and crucially, a sustainable supply of high-quality water for all its customers. The drone surveys taking place this week are a critical step to gather insights across our watercourses, enabling us to protect the local environment while ensuring we can continue to meet our customers\' water needs.”\r\n\r\n<strong>Editor Notes</strong>\r\n\r\n<img class="alignright size-medium wp-image-15336" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/1-240x300.jpg" alt="" width="240" height="300" />All water companies prepare Water Resources Management Plans (WRMPs) and Drought Plans that consider how much water is available today, how much will be needed for the future and a series of options to make up the difference. They are reviewed every year and updated every five years, to make sure they always reflect the latest situation.\r\n\r\nWater Companies are able to release their final plans once regulators have provided endorsement and support the methodologies to deliver on the commitments of each water company.\r\n\r\n<strong>For more information, take a look at <a href="http://portsmouthwater.co.uk/news/publications/water-resources-planning/">Portsmouth Water’s current Water Resources Management Plan (2025 – 2075)</a></strong>\r\n\r\n<strong>For more information on Portsmouth Water’s Smart Water Metering Programme,<a href="https://www.portsmouthwater.co.uk/news/publications/business-plan-2025-2030/"> please view our Business Plan 2025-2030</a>.</strong>', 'Portsmouth Water Begins Its Biggest Environmental Study Ever on River Catchments', '', 'inherit', 'closed', 'closed', '', '15330-revision-v1', '', '', '2025-04-03 17:17:58', '2025-04-03 16:17:58', '', 15330, 'https://www.portsmouthwater.co.uk/?p=15341', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15343, 1, '2025-04-08 09:24:03', '2025-04-08 08:24:03', '', 'WRMP Tables', '', 'inherit', 'closed', 'closed', '', 'portsmouth-water-wrmp24tables_v9', '', '', '2025-04-08 09:24:11', '2025-04-08 08:24:11', '', 2995, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Portsmouth-Water-WRMP24Tables_v9.xlsx', 0, 'attachment', 'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet', 0); 
INSERT INTO `wlcj_posts` VALUES (15344, 1, '2025-04-08 09:24:17', '2025-04-08 08:24:17', '<h3>Please expand the sections below to read more about each subject</h3>\r\n[accordion title="" open1st="1" openAll="0" style=""]\r\n\r\n[accordion_item title="Final Water Resources Management Plan 2024"]\r\n<div style="background-color: #bad6e8; padding: 8px 0;">\r\n<h2 style="text-align: center;"><strong>Securing safe reliable drinking water for the future</strong></h2>\r\n</div>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h4 style="text-align: center; color: #fff;">Every five years, we publish our Water Resources Management Plan. This sets out how we plan to supply safe, reliable drinking water for the next 50 years (2025-2075).</h4>\r\n<h4 style="text-align: center; color: #fff;">We have developed it not just for our customers, but also to play our part in delivering a best-value plan for the wider South East, which makes the most of our region’s precious water resources, prepares for the future and will improve our natural environment.</h4>\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Final_Water_Resources_Management_Plan-non-technical-2024.pdf">Download the Final Water Resources Management Plan (non technical summary)</a></p>\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Final_Water_Resources_Management_Plan-technical-2024.pdf" target="_blank" rel="noopener">Download the Technical Summary of the Water Resources Management Plan 2024</a></p>\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/SEA-Post-Adoption-Statement.pdf">Download the SEA Post Adoption Statement</a></p>\r\n\r\n</div>\r\nAll water companies prepare Water Resources Management Plans (WRMPs) which show how they will secure resilient water supplies for their customers for the next 25 years. We consider how much water we have available today, how much we need to supply in the future and then develop options to make up any difference. These plans are updated every five years to make sure they always reflect the latest information, innovation and customer views.\r\n\r\nIn preparing this plan, we have collaborated with customers and stakeholders over the last two years about your water supplies and what’s important to you and these have been taken into account in this plan.\r\n<h5>In summary, our latest Water Resource Management Plan aims to:</h5>\r\n<ul>\r\n 	<li><strong>Construct and fill <a href="https://www.portsmouthwater.co.uk/new-reservoir/" target="_blank" rel="noopener">Havant Thicket Reservoir</a> by 2031 to supply water to our customers and free up supplies elsewhere to share with Southern Water in a drought</strong></li>\r\n 	<li><strong>Install smart water meters in most of the homes we supply and replace existing meters with smart ones by 2035 to encourage water saving, find leaks and introduce fairer bills</strong></li>\r\n 	<li><strong>Support everyone to reduce their water use to an average of 121 litres per person per day by 2050 (about 154 litres on average today) through community rewards, water-saving devices and home audits</strong></li>\r\n 	<li><strong>Halve leaks by 2040 and by a further one per cent every five years after</strong></li>\r\n 	<li><strong>Upgrade a water supply ‘booster’ station in West Sussex by 2033 so we can move water more easily to where it’s needed</strong></li>\r\n 	<li><strong>Increase our resilience so we can reduce the likelihood of emergency drought restrictions such as standpipes to once every 500 years on average after 2039 and stop using an emergency permit to take water during droughts</strong></li>\r\n</ul>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Please take time to read our latest plan and support us to protect our water supply for generations to come</h3>\r\n</div>\r\n<div style="background-color: #f7f7f7; padding: 12px;">\r\n<h3>Water Resources Management Plan</h3>\r\n<h5><a style="color: #ed6c36; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Final_Water_Resources_Management_Plan-non-technical-2024.pdf" target="_blank" rel="noopener">Final Water Resources Management Plan [non technical] 2024</a>\r\n<a style="color: #ed6c36; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Final_Water_Resources_Management_Plan-technical-2024.pdf" target="_blank" rel="noopener">Final Water Resources Management Plan [technical] 2024</a>\r\n<a style="color: #ed6c36; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/SEA-Post-Adoption-Statement.pdf" target="_blank" rel="noopener">SEA Post Adoption Statement</a></h5>\r\n<h5><span style="text-decoration: underline;">Appendices</span></h5>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Portsmouth-Water-WRMP24Tables_v9.xlsx">WRMP Tables</a>\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/1B-fWRMP24-App-DWSP-assessment_published_final.pdf" target="_blank" rel="noopener">1B - fWRMP24 App - DWSP assessment</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/1C-fWRMP24-App-SWS-PRT-common_published_final.pdf" target="_blank" rel="noopener">1C - fWRMP24 App SWS PRT common</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/1D-fWRMP-SEA-Report-v7.0_published_final.pdf" target="_blank" rel="noopener">1D - fWRMP SEA Report</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/1D-fWRMP24-App-HRA_V5.0_published_final.pdf" target="_blank" rel="noopener">1D - fWRMP24 App HRA</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/1D-fWRMP24-App-SEA-NTS-v5.0_published_final.pdf" target="_blank" rel="noopener">1D - fWRMP24 App SEA NTS </a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/1E-fWRMP24-App-Problem-Charact_published_final.pdf" target="_blank" rel="noopener">1E - fWRMP24 App Problem Charact</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/1H-fWRMP24-App-2022-Drought_published_final.pdf" target="_blank" rel="noopener">1H - fWRMP24 App 2022 Drought</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/3A-fWRMP24-App-Pre-consultation-letter_published_final.pdf" target="_blank" rel="noopener">3A - fWRMP24 App Pre-consultation letter</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/3B-fWRMP24-App-Pre-consult-meetings_published_final.pdf" target="_blank" rel="noopener">3B - fWRMP24 App Pre-consult meetings</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/3C-fWRMP24-App-3C-Customer-Priorities_published_final.pdf" target="_blank" rel="noopener">3C - fWRMP24-App-3C-Customer-Priorities</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/4A-fWRMP24-App-Baseline-Demand_published_final.pdf" target="_blank" rel="noopener">4A - fWRMP24 App Baseline Demand</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/4B-fWRMP24-App-NHH-Demand_published_final.pdf" target="_blank" rel="noopener">4B- fWRMP24 App NHH Demand</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/4Ca-fWRMP24-App-Pop-and-Prop_published_final.pdf" target="_blank" rel="noopener">4Ca - fWRMP24 App Pop and Prop</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/4Cb-fWRMP24-App-Pop-and-Prop-Update_published_final.pdf" target="_blank" rel="noopener">4Cb - fWRMP24 App Pop and Prop Update</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/4D-fWRMP24-App-NHH-Demand-Update_published_final.pdf" target="_blank" rel="noopener">4D - fWRMP24 App NHH Demand Update</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/5Aa-fWRMP24-App-WRSE-outage_published_final.pdf" target="_blank" rel="noopener">5Aa - fWRMP24 App WRSE outage</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/5Ab-fWRMP24-App-Outage_published_final.pdf" target="_blank" rel="noopener">5Ab - fWRMP24 App Outage</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/5B-fWRMP24-App-Sust-Abstract_published_final.pdf" target="_blank" rel="noopener">5B - fWRMP24 App Sust Abstract</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/5C-fWRMP24-App-WRSE-DO-Method_published_final.pdf" target="_blank" rel="noopener">5C- fWRMP24 App WRSE DO Method</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/5D-fWRMP24-App-WRSE-Stochastic-Data_published_final.pdf" target="_blank" rel="noopener">5D - fWRMP24 App WRSE Stochastic Data</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/5E-fWRMP24-Regional-Sim-Scoping_published_final.pdf" target="_blank" rel="noopener">5E - fWRMP24 Regional Sim Scoping</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/6A-fWRMP24-App-Uncertainty_published_final.pdf" target="_blank" rel="noopener">6A - fWRMP24 App Uncertainty</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/7A-fWRMP24-App-Options_published_final.pdf" target="_blank" rel="noopener">7A - fWRMP24 App - Options</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/7C-fWRMP24-App-defra-demand-savings_published_final.pdf" target="_blank" rel="noopener">7C - fWRMP24 App defra-demand-savings</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/7E-fWRMP24-App-Carbon_published_final.pdf" target="_blank" rel="noopener">7E - fWRMP24 App - Carbon</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/7F-fWRMP24-HWTWRP-Consult-Resp_published_final.pdf" target="_blank" rel="noopener">7F - fWRMP24 HWTWRP Consult Resp</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/7G-fWRMP24-App-wrse-options-appraisal_published_final.pdf" target="_blank" rel="noopener">7G - fWRMP24 App wrse-options-appraisal</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/8A-fWRMP24_Invest-Prog-Dev_published_final.pdf" target="_blank" rel="noopener">8A - fWRMP24_Invest Prog Dev</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/8B-fWRMP24-App-wrse-BVP-method_published_final.pdf" target="_blank" rel="noopener">8B - fWRMP24 App wrse BVP method</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/9A-fWRMP24-App-Sensitivity-Testing_published_final.pdf" target="_blank" rel="noopener">9A - fWRMP24 App Sensitivity Testing</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/10A-fWRMP24-App-Monitoring-Plan_published_final.pdf" target="_blank" rel="noopener">10A - fWRMP24 App Monitoring Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/10B-fWRMP24-App-Water-Eff-Strategy_published_final.pdf" target="_blank" rel="noopener">10B - fWRMP24 App - Water Eff Strategy</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/10C-fWRMP24-App-Leakage-Strategy_published_final.pdf" target="_blank" rel="noopener">10C - fWRMP24 App Leakage Strategy</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/11A-fWRMP24-Technical-Assurance-Report_published_final.pdf" target="_blank" rel="noopener">11A- fWRMP24 Technical Assurance Report</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/11B-fWRMP24-App-Steering-Group-ToR_published_final.pdf" target="_blank" rel="noopener">11B - fWRMP24 App Steering Group ToR</a></li>\r\n</ul>\r\n</div>\r\n[/accordion_item]\r\n\r\n_______________________________________\r\n\r\n[accordion_item title="Revised Draft Water Resources Management Plan 2024 and Statement of Response"]\r\n\r\nWe published our draft Water Resources Management Plan in November 2022 for a consultation, which closed on February 20, 2023. The draft plan set out how we intend to secure reliable, healthy drinking water supplies for the next 50 years.\r\n\r\nWe have now produced our statement of response, which sets out how we have considered and acted upon the comments received from customers and stakeholders. The response can be found by clicking on the links below:\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/08/Portsmouth-Water-dWRMP24-Statement-of-Response.pdf" target="_blank" rel="noopener">Statement of Response</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/08/Portsmouth-Water-dWRMP24-Statement-of-Response-Appendix-C.pdf" target="_blank" rel="noopener">Statement of Response Appendix C</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/08/Portsmouth-Water-dWRMP24-Statement-of-Response-Appendix-D.pdf" target="_blank" rel="noopener">Statement of Response Appendix D</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/04/PRT-WRMP24-Defra-Letter-Response_final.pdf">April 2024 additional information requested by Defra</a></li>\r\n</ul>\r\nOur statement of response is supported by our Revised Draft Water Resources Management Plan 2024 and appendices. These can be found by clicking on the links below:\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/Portsmouth-Water-WRMP24-rdWRMP24-August-2023.pdf" target="_blank" rel="noopener">Revised Draft Water Resources Management Plan main document</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/1B-rdWRMP24-Appendix-1B-DWSP-assessment.pdf" target="_blank" rel="noopener">Appendix 1B - DWSP assessment</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/1C-rdWRMP24-Appendix-1C-Southern-Water-Portsmouth-Water-Common-Understanding.pdf" target="_blank" rel="noopener">Appendix 1C Southern Water &amp; Portsmouth Water Common Understanding</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/Appendix-1D-Portsmouth-Water-rdWRMP24-SEA.pdf" target="_blank" rel="noopener">Appendix 1D Strategic Environmental Assessment </a> (and <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/Portsmouth-Water-rdWRMP24-SEA-NT-Summary.pdf" target="_blank" rel="noopener">summary</a>)</li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/1E-rdWRMP24-Appendix-1E-Problem-Characterisation.pdf" target="_blank" rel="noopener">Appendix 1E Problem Characterisation</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/1H-rdWRMP24-Appendix-1H-2022-Drought.pdf" target="_blank" rel="noopener">Appendix 1H- 2022 Drought</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/3A-rdWRMP24-Appendix-3A-Pre-consultation-letter.pdf" target="_blank" rel="noopener">Appendix 3A Pre-consultation letter</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/3B-rdWRMP24-Appendix-3B-Pre-consultation-meeting-dates-and-agendas.pdf" target="_blank" rel="noopener">Appendix 3B Pre-consultation meeting dates and agendas</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/3C-rdWRMP24-Appendix-3C-Customer-Priorities.pdf" target="_blank" rel="noopener">Appendix 3C- Customer Priorities</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4A-rdWRMP24-Appendix-4A-Baseline-Demand-Forecast-.pdf" target="_blank" rel="noopener">Appendix 4A Baseline Demand Forecast</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4B-rdWRMP24-Appendix-4B-Portsmouth-Water-Non-Household-Demand-Forecast.pdf" target="_blank" rel="noopener">Appendix 4B- Portsmouth Water Non-Household Demand Forecast</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4Ca-rdWRMP24-Appendix-4Ca-Propulation-and-Properties-method.pdf" target="_blank" rel="noopener">Appendix 4Ca Propulation and Properties method</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4Cb-rdWRMP24-Appendix-4Cb-Population-and-Properties-Update.pdf" target="_blank" rel="noopener">Appendix 4Cb Population and Properties Update</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4D-rdWRMP24-Appendix-4D-Portsmouth-Water-Non-Household-Demand-Forecast-Update-.pdf" target="_blank" rel="noopener">Appendix 4D Portsmouth Water Non-Household Demand Forecast Update</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5Aa-rdWRMP24-Appendix-5Aa-WRSE-outage-method-statement.pdf" target="_blank" rel="noopener">Appendix 5Aa - WRSE outage method statement</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5Ab-rdWRMP24-Appendix-5A-Outage.pdf" target="_blank" rel="noopener">Appendix 5A Outage</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5C-rdWRMP24-Appendix-5C-WRSE-Deployable-Output-Method.pdf" target="_blank" rel="noopener">Appendix 5C- WRSE Deployable Output Method</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5B-rdWRMP24-Appendix-5B-Investigating-and-Achieving-Sustainable-Abstraction-.pdf" target="_blank" rel="noopener">Appendix 5B- Investigating and Achieving Sustainable Abstraction</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5D-rdWRMP24-Appendix-5D-WRSE-method-Stochastic-Climate-Datasets.pdf" target="_blank" rel="noopener">Appendix 5D WRSE method Stochastic Climate Datasets</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5E-rdWRMP24-5E-Regional-Simulation-Model-Scoping-Report.pdf" target="_blank" rel="noopener">Appendix 5E Regional Simulation Model Scoping Report</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/6Aa-rdWRMP24-Appendix-6Aa-Allowing-for-uncertainty.pdf" target="_blank" rel="noopener">Appendix 6Aa Allowing for uncertainty</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/6Ab-rdWRMP-Appendix-6Ab-Headroom-Calculations.pdf" target="_blank" rel="noopener">Appendix 6Ab - Headroom Calculations</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7A-rdWRMP24-Appendix-7A-Options.pdf" target="_blank" rel="noopener">Appendix 7A - Options</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7C-rdWRMP24-Appendix-7C-WRSE-Defra-Demand-Saving-Profile-Technical-Note-Gov-led-intervention.pdf" target="_blank" rel="noopener">Appendix 7C WRSE Defra Demand Saving Profile Technical Note (Gov led intervention)</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7E-rdWRMP24-Appendix-7E-Carbon-.pdf" target="_blank" rel="noopener">Appendix 7E- Carbon</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7F-rdWRMP24-7F-Hampshire-Water-Transfer-and-Water-Recycling-Project-Consultation-Response-Appendix-.pdf" target="_blank" rel="noopener">Appendix 7F Hampshire Water Transfer and Water Recycling Project Consultation Response Appendix</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7G-rdWRMP24-Appendix-7G-WRSE-Options-Appraisal-Summary-Report.pdf" target="_blank" rel="noopener">Appendix 7G- WRSE Options Appraisal Summary Report</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/8A-rdWRMP24-Appendix-8A-Investment-Programme-Development-and-Assessment.pdf" target="_blank" rel="noopener">Appendix 8A Investment Programme Development and Assessment</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/8B-rdWRMP24-Appendix-8B-Method-Statement-Best-Value-Plan.pdf" target="_blank" rel="noopener">Appendix 8B- Method Statement Best Value Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/9A-rdWRMP24-Appendix-9A-Sensitivity-Testing.pdf" target="_blank" rel="noopener">Appendix 9A Sensitivity Testing</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/10A-rdWRMP24-Appendix-10A-Monitoring-Plan.pdf" target="_blank" rel="noopener">Appendix 10A- Monitoring Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/10B-rdWRMP24-Appendix-10B-Water-Efficiency-Strategy.pdf" target="_blank" rel="noopener">Appendix 10B- Water Efficiency Strategy</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/10C-rdWRMP24-Appendix-10C-Leakage-Strategy.pdf" target="_blank" rel="noopener">Appendix 10C Leakage Strategy</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/11A-rdWRMP24-11A-Technical-Assurance-Report.pdf" target="_blank" rel="noopener">Appendix 11A- Technical Assurance Report</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/11B-rdWRMP24-Appendix-11B-Steering-Group-Terms-of-Reference-.pdf" target="_blank" rel="noopener">Appendix 11B Steering Group Terms of Reference</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/10/Portsmouth-Water-WRMP24Tables_v7.xlsx">Water Resources Planning Tables 2024</a></li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Water Resources Management Plan 2024"]\r\n\r\nWe published our draft Water Resources Management Plan in November 2022 for a consultation, which closed on February 20, 2023. The draft plan set out how we intend to secure reliable, healthy drinking water supplies for the next 50 years.\r\n\r\nYou can read our summary and technical documents below. We’re grateful for all the feedback we received. We’re reviewing this and we’ll publish a summary and any changes to our plan later this year.\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/12/Interactive-Document_FINAL.pdf" target="_blank" rel="noopener">Water Resources Management Plan Summary document (online viewing)</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PW-WRMP-Summary-Document_FINAL-3.pdf" target="_blank" rel="noopener">Water Resources Management Plan Summary document (printable)</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PW-WRMP24-Full_submission-version_FINAL.pdf" target="_blank" rel="noopener">Water Resources Management Plan main document</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-1B-DWSP-assessment_to-publish.pdf" target="_blank" rel="noopener">Appendix 1B Drinking Water Safety Plan Assessment</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-Water-dWRMP-SEA-Report-v3.1.pdf" target="_blank" rel="noopener">Appendix 1D Strategic Environmental Assessment</a> (and <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-WRMP24-SEA-NTS-v1.1.pdf" target="_blank" rel="noopener">summary</a>)</li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-1E-Problem-Characterisation_to-publish.pdf" target="_blank" rel="noopener">Appendix 1E Problem Characterisation</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3A-Pre-consultation_to-publish.pdf" target="_blank" rel="noopener">Appendix 3A Pre-consultation</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3B-Pre-consultation-meetings_to-publish.pdf" target="_blank" rel="noopener">Appendix 3B Pre-consultation Meetings</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3C-customer-insight_to-publish.pdf" target="_blank" rel="noopener">Appendix 3C Customer Insight</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-4A-Baseline-Demand_to-publish.pdf" target="_blank" rel="noopener">Appendix 4A Baseline Demand</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-5A-Outage_to-publish.pdf" target="_blank" rel="noopener">Appendix 5A Outage</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-6A-Headroom_to-publish.pdf" target="_blank" rel="noopener">Appendix 6A Headroom</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-7A-Options_to-publish.pdf" target="_blank" rel="noopener">Appendix 7A Options</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-7C_Gov-Led-savings_to-publish.pdf" target="_blank" rel="noopener">Appendix 7C Government-led Savings</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-9A_Sensitivity-tests_to-publish.pdf" target="_blank" rel="noopener">Appendix 9A Sensitivity Tests</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-11A-Assurance_to-publish-1.pdf" target="_blank" rel="noopener">Appendix 11A Assurance</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-11B-Steering-Group-ToR_to-publish.pdf" target="_blank" rel="noopener">Appendix 11B Steering Group Terms of Reference</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-Water-WRMP24Tables_v5.xlsx" target="_blank" rel="noopener">WRMP Tables</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-dWRMP24-Compliance-Statement.pdf" target="_blank" rel="noopener">Compliance Statement</a></li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Drought Plan 2022"]\r\n\r\n<strong>On 1 April 2022 Defra confirmed we can now publish our Final Drought Plan 2022.</strong>\r\n\r\nLegislation requires water companies to prepare and maintain a Drought Plan. Our Drought Plan is an operational plan that sets out the measures that we will take so that we are able to continue to maintain supplies of wholesome water to our customers with as little recourse as possible to Drought Orders and/or Drought Permits. The purpose of a Drought Plan is to set out the timely actions that a water company will take to ensure continuity of supply whilst at the same time continuing to protect the environment.\r\n\r\nTo view a copy of the Final Drought Plan 2022 please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/Final-Drought-Plan-2022.pdf">click here</a>.\r\n\r\nTo view a copy of the appendices please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Final-DP-appendices.zip">click here</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Drought Plan 2021"]\r\n<p style="background: white; vertical-align: baseline; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">We updated our Drought Plan and published a draft for consultation from June to August 2021. We’ve now reviewed the responses and published a Statement of Response which sets out the feedback and shows how we’ve updated our plans as a result.</span></p>\r\n<p style="background: white; vertical-align: baseline; box-sizing: inherit; -webkit-font-smoothing: antialiased; font-variant-caps: normal; font-stretch: inherit; line-height: inherit; caret-color: #424242; orphans: auto; text-align: start; widows: auto; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; word-spacing: 0px; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">The Statement of Response and consultation documents are available below:</span></p>\r\n\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/1.-Statement-of-Response-2021.pdf" target="_blank" rel="noopener noreferrer">Statement of Response</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/2.-Statement-of-Response-Appendices-2021.pdf" target="_blank" rel="noopener noreferrer">Statement of Response appendices</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/3.-Revised-Draft-Drought-Plan-2021.pdf" target="_blank" rel="noopener noreferrer">Revised Draft Drought Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/4.-Revised-Appendix-C-Testing-our-triggers.pdf" target="_blank" rel="noopener noreferrer">Revised Appendix C: Testing our triggers</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/5.-Revised-Appendix-E-TUB-and-NEUB-Additional-Information.pdf" target="_blank" rel="noopener noreferrer">Revised Appendix E: Temporary Use Ban and Non-Essential Use Bans – additional information</a></li>\r\n</ul>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/PW-Drought-Plan-Final.pdf" target="_blank" rel="noopener noreferrer">To view a copy of the Draft Drought plan 2021 please click here</a>.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/PW-Drought-Plan-2021.zip" target="_blank" rel="noopener noreferrer">To view a copy of the appendices please click here (.zip file)</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Revised Water Resources Management Plan 2019 (December 2022)"]\r\n\r\nOur Final WRMP19 shows how we will secure resilient water supplies to our customers for the next 25 years by considering how much water we have available today, how much we need to supply in the future and then what investment options are required to make up any difference.\r\n\r\nOur previous Annual Review of the WRMP19, highlighted that in 2019-20 we had over performed in certain areas (leakage), but underperformed in others (PCC and the delivery of proposed groundwater schemes in 2019). We have therefore revised our WRMP19 so that we fully understand what our performance has meant in terms of our supply-demand balance for a range of scenarios all the way up to a 1in 200 year drought event. This is necessary in order to investigate whether there would be a security of supply risk to our customers during any of these drought events, and to the water we transfer to Southern during more extreme droughts.\r\n\r\nThe updated supply-demand balances demonstrate that we are no longer meeting our target headroom in a 1 in 200 year drought event, for the reasons highlighted in our previous Annual Review. This means there is an increased risk of us needing to implement severe demand restrictions in an extreme drought.\r\n\r\nWe have been working with the Environment Agency in the development of this Revised WRMP19, and will continue to do so as we progress through AMP7. This will include reviewing the most up-to-date data and knowledge that emerges during the development of the Water Resources in the South East (WRSE) regional plan and our WRMP24.\r\n\r\nIf you would like to know more about our Revised WRMP19, please contact us via <a href="mailto:Water.Resources@portsmouthwater.co.uk">Water.Resources@portsmouthwater.co.uk</a>\r\n<h2>Documents</h2>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Portsmouth-Water_rWRMP19_Dec_2022.pdf">Portsmouth Water Revised WRMP19 report</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Revised-WRMP-Tables-–-1-in-200-year.zip">Revised WRMP Tables - 1 in 200 year</a>\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Water Resources Management Plan 2019"]\r\n<div style="background-color: #bad6e8; padding: 8px 0;">\r\n<h2 style="text-align: center;">Your Water and Its Future</h2>\r\n</div>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Thank you for helping us plan to ensure we can secure your drinking water for the next 25 years</h3>\r\nEvery five years we update our water resources management plan which looks at how we’ll keep your taps running while striking that delicate balance between protecting the environment and keeping bills affordable.\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Final-Water-Resources-Management-Plan-2019.pdf">Download the Final Water Resources Management Plan</a></p>\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/05/WRMP_2020_FINAL.pdf">Download the Summary of the Final Water Resources Management Plan</a></p>\r\n\r\n</div>\r\n<strong>On 4 November 2019 Defra confirmed we can now publish our Water Resources Management Plan, which says how we will secure your drinking water for the next 25 years.</strong>\r\n\r\nAll water companies prepare Water Resources Management Plans (WRMPs) which show how they will secure resilient water supplies for their customers for the next 25 years. We consider how much water we have available today, how much we need to supply in the future and then develop options to make up any difference.\r\n\r\nThese plans are updated every five years to make sure they always reflect the latest information, innovation and customer views.\r\n\r\nIn preparing our plan we held conversations with customers and stakeholders over the last two years about your water supplies and what’s important to you and these have been taken into account in this plan.\r\n\r\nWe also have a Customer Challenge Group which has reviewed our work to engage with you and making sure your views are incorporated into all our future plans.\r\n\r\nHere’s a quick summary of this plan:\r\n<ul>\r\n 	<li>This plan caters for growth and is part of a solution to supply other areas of the South East where there’s less water</li>\r\n 	<li>We will do this by building a new reservoir at Havant Thicket – to store water, create a nature reserve and provide community facilities</li>\r\n 	<li>We’re planning for more extreme droughts than we’ve known before – so we’re ready for climate change</li>\r\n 	<li>We want to save water by reducing leaks by 20% over the next five years</li>\r\n 	<li>We want to involve you in saving water with water meters, water-saving products and community campaigns</li>\r\n 	<li>We have an ambitious target of reducing our domestic use to 100 litres per day by 2040.</li>\r\n</ul>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Please take time to read our plan on how we’ll secure resilient water supplies in West Sussex and Hampshire.</h3>\r\n</div>\r\nIn March 2018 we consulted on our Draft Water Resources Management Plan.\r\n\r\nAll your responses were shared with the Department for Environment, Food and Rural Affairs (Defra) and were considered by us when we develop this final Water Resources Management Plan.\r\n\r\nWe also produced our statement of response in which we have taken into account all the comments we have received from customers and stakeholders.\r\n\r\nAll of the detail of our <a href="/news/publications/water-resources-planning/your-water-and-its-future/">Draft Water Resources Management</a> can be found here.\r\n\r\nWe now publish our Final Water Resources Management Plan for the period 2020 – 2045.\r\n<div style="background-color: #f7f7f7; padding: 12px;">\r\n<h3>WRMP Documents</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Final-Water-Resources-Management-Plan-2019.pdf">Final WRMP</a>\r\n\r\nAppendices\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/FinalWRMP2019-Tables.zip">WRMP Tables</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Portsmouth-Water-WRMP-SEA-PAS_FINAL.pdf">Strategic Environmental Assessment</a>\r\n<h3>Market Information</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Market-Information-PRT-Avg-Oct-2019.xlsx">Average demand (December 2019) </a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Market-Information-PRT-Peak-Oct-2019.xlsx">Peak demand (December 2019)</a>\r\n\r\n<a href="/wp-content/uploads/2018/04/Company_Area_Boundary.zip">Shape files of Company boundaries</a>\r\n<h3>Bid Assessment Criteria</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Portsmouth-Water-Bid-Assessment-Criteria-December-2019.docx">Portsmouth Water Bid Assessment Criteria (December 2019)</a>\r\n\r\n</div>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Water Resources Management Plan 2018"]\r\n\r\n[button title="CLICK HERE" link="/news/publications/water-resources-planning/your-water-and-its-future/" target="" align="" icon="" icon_position="" color="theme" font_color="" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Annual Review of Water Resources"]\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/11/2024-11-29-PRT-WRMP-AR24-Defra-Letter-Response.pdf">To view a copy of our response to Defra’s review of our Annual Review for 2024, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/11/Portsmouth-Water-WRMP-AR-JRL-2024.pdf">To view a copy of Defra’s review of our Annual Review for 2024, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/07/Portsmouth-Water-WRMP-Annual-Review-2024.pdf">To view a copy of the Annual Review for 2024, please click here</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/07/Portsmouth-Water-WRMP-Annual-Review_June-2023.pdf">To view a copy of the Annual Review for 2023, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Portsmouth-Water-WRMP-Annual-Review-June-2022_updated-Dec-2022.pdf">To view a copy of the Annual Review for 2022 (updated Dec 2022), please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Portsmouth-Water-WRMP-Annual-Review-June-2022.pdf">To view a copy of the Annual Review for 2022, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Portsmouth-Water-WRMP-Annual-Review-June-2021.pdf">To view a copy of the Annual Review for 2021, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/Portsmouth-Water-WRMP-Annual-Review-June-2020.pdf">To view a copy of the Annual Review for 2020, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/WRMP-Annual-Review-June-2019.pdf">To view a copy of the Annual Review for 2019, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/07/WRMP-Annual-Review-June-2018.pdf">To view a copy of the Annual Review for 2018, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/WRMP-Annual-Review-June-2017.pdf">To view a copy of the Annual Review for 2017, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/WRMP-Annual-Review-June-2016.pdf">To view a copy of the Annual Review for 2016, please click here</a>\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Water Resources Planning', '', 'inherit', 'closed', 'closed', '', '2995-revision-v1', '', '', '2025-04-08 09:24:17', '2025-04-08 08:24:17', '', 2995, 'https://www.portsmouthwater.co.uk/?p=15344', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (15352, 1, '2025-04-09 10:37:07', '2025-04-09 09:37:07', '<strong>How do I request a water meter and what does it involve?</strong>\r\n\r\n<strong><a href="https://www.portsmouthwater.co.uk/customer-services/domestic-water-meters/application/">Complete this short form to request a meter</a></strong>\r\n\r\nOnce we have received your application we will aim to install the water meter within 30 days of the request being made.\r\n\r\nWe initially complete a survey, which we may need you to be present for, to check your property is on an individual supply, and assess if we need to replace the external stopcock to a newer type. If during this visit we are not able complete our assessment we will send you a letter asking you to call us and make an appointment.\r\n\r\nThe external stopcock belongs to Portsmouth Water and therefore the replacement of this does not cost you anything. If this work is required you may notice a blue spray on the pavement which highlights to the team completing the work, which stopcock needs replacing. Once this work is complete a meter will be installed externally. If we do not need to replace the external stopcock then it is likely an external meter will be fitted during our first visit.\r\n\r\nWe automatically update your Portsmouth Water billing account and send a letter to you which will provide further account information. We also inform your waste water company of the change in how your water charges are calculated so they can update their records as well.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/customer-services/domestic-water-meters/application/">Apply for a Domestic Water Meter</a>\r\n\r\n<strong>How often is the meter read?</strong>\r\n\r\nWe read the meter every 6 months and then pass these readings to your waste water company. They will normally base their charges for wastewater on 92.5% of the consumption recorded by the meter.\r\n\r\nWe may at times have to estimate your meter reading. This will be calculated based on the amount of consumption previously recorded on the water meter, or on the average amount of usage for the meter size. This usually happens if we are unable to gain access to read the meter, or in the event of flooding or snow fall.\r\n\r\n&nbsp;\r\n\r\n<strong>Does my billing frequency change?</strong>\r\n\r\nYes. Currently we send you an annual bill and you have various options available as to how you can pay. For customers who are billed on a water meter we will send you a bill every 6 months when we have read the water meter, and you have the same payment options available to you.\r\n\r\nIf you currently pay by monthly direct debit we will change the amount you pay to reflect your new charging basis, and the payments will be over a continuous 12 months rather than 8.\r\n\r\n&nbsp;\r\n\r\n<strong>Can I read the water meter?</strong>\r\n\r\n<strong>(video)</strong>\r\n\r\nThe meter is placed in a box with the Company\'s stopcock which is normally either in the pavement or property driveway. Open the cover carefully with the tip of a screwdriver. The number display is similar to gas or electricity meters. <strong>The black digits record the consumption</strong> in cubic metres. <strong>Read from left to right</strong> to obtain the current reading. You should <strong>ignore any red figures</strong>. The Meter below is showing a reading of 0.\r\n\r\nWe will be happy to show you how to read your meter, if required.\r\n\r\nIf you have difficulty in reading the meter, or if the lid for the meter is too heavy to lift, we can arrange to read the meter and advise you of the reading. Please contact us by email or phone if this is of interest to you.\r\n\r\n&nbsp;\r\n\r\n<strong>What if I think the meter is reading incorrectly?</strong>\r\n\r\nIf you are able to check the meter readings and provide us with a correct reading your account will be updated and a revised bill sent. We can also visit to check the meter reading for you.\r\n\r\nIf you are concerned the meter may not be recording the correct amount of water consumption you can contact us to request that the meter be tested. If the meter is found to be faulty, we will pay for the test, install a new meter and adjust your bill. If the meter is found to be operating within the allowable tolerances, we will charge you for the test. If you prefer, you may contact the Trading Standards Office and request that they carry out an independent test.\r\n\r\n&nbsp;\r\n\r\n<strong>What if the meter records a higher amount of consumption than I would expect?</strong>\r\n\r\n<strong>(video)</strong>\r\n\r\nThe Company\'s responsibility for pipework normally ends at the property boundary. Any pipes and fittings on your side of the boundary are your responsibility to maintain and it is advisable to keep these in a good state of repair.\r\n\r\nWe will carry out a test for leakage when the meter is installed and will advise you if there is a leak on your service pipe. We will currently repair up to two underground leaks free of charge to domestic customers provided the pipework is accessible and not under buildings or ornamental driveways.\r\n\r\nThere may be no visible signs of a leak above ground. For that reason, we strongly recommend that you read the meter at frequent intervals in order that you can quickly identify any unexpected increase in usage. If you notice an increase in the amount of consumption the first thing to check, at a point when no water is being used in the property, is the dials on the meter to see if they are moving. If they are this indicates water is going through the meter and there may be a leak. The next step to take is to turn off your internal stopcock and check the meter again. If the meter dials have stopped spinning this indicates you may have a leak inside the property. If the dials continue to spin this indicates there is a leak on your supply pipe. If you notice an unexpected increase in consumption we are more than happy to complete the above tests for you, or if you have identified where the leak is we can we advise you of the next steps.\r\n\r\nDepending on where the leak is we may be able to adjust your water bill. On the first occurrence of a leak on your supply pipe, your charges will be reassessed on the basis of past normal consumption, provided you have the leak repaired quickly. Any subsequent leak would not be entitled to an allowance.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Leakage_Code_of_Practice1.pdf">Please click here to view our Leakage Code of Practice</a>\r\n\r\n&nbsp;\r\n\r\n<strong>Metal water service pipes</strong>\r\n\r\n<strong>Please read this note carefully if you are considering having an external meter installed which requires excavation and have metal incoming service pipes. The manner in which we install the meter involves inserting plastic pipe into the line.</strong>\r\n\r\nIt is not acceptable to rely on the incoming water pipe as an earthing point for electrical apparatus. It might even be dangerous, particularly if alterations or repairs have been carried out on the water service pipe or on mains in the vicinity. The Wiring Regulations have prohibited the use of metal pipes for earthing since 1966 and we are generally unaware of whether individual connections have been made. For many years prior to this though it was common practice for earthing connections to be made to incoming metal pipes. However you should be aware that new and replacement pipes are not made from metal and are not capable of providing an earth.\r\n\r\nElectrical appliances in all modern houses and houses where wiring has been replaced, are connected to an earth point at the electricity meter. Also bonded together and connected to this earth point are the metal casing of boilers, cookers, storage heaters etc. and even the gas and central heating pipes. All this is to provide protection against electric shock in the event of an electrical fault developing.\r\n\r\nIf an earthing point is available at your meter you are strongly advised to use it. You can find out if you have an earthing point by contacting your electricity company or a competent electrician. They will be able to inspect your property and advise on any work necessary to bring the earthing arrangements in your property to the standard required by present regulations.\r\n\r\nCorrect earthing and bonding is vital for the electrical safety of your house and you should ensure that it is effective without relying on the incoming metal service pipe.\r\n\r\nWe are here to help. Please do not hesitate to contact us if you require any further information or advice.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/contact-us">Please click here for our contact details</a>\r\n\r\n&nbsp;\r\n\r\n<a href="#_msoanchor_1">[GO1]</a>All these FAQs minus this first one, are already there and no changes required', 'Switching to a water meter', '', 'inherit', 'closed', 'closed', '', '15345-revision-v1', '', '', '2025-04-09 10:37:07', '2025-04-09 09:37:07', '', 15345, 'https://www.portsmouthwater.co.uk/?p=15352', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15353, 1, '2025-04-09 10:54:55', '2025-04-09 09:54:55', '', 'Switching to a water meter', '', 'inherit', 'closed', 'closed', '', '15345-revision-v1', '', '', '2025-04-09 10:54:55', '2025-04-09 09:54:55', '', 15345, 'https://www.portsmouthwater.co.uk/?p=15353', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15354, 1, '2025-04-09 12:48:21', '2025-04-09 11:48:21', '', 'Moving to metering', '', 'publish', 'closed', 'closed', '', 'moving-to-metering', '', '', '2025-08-08 08:59:59', '2025-08-08 07:59:59', '', 15358, 'https://www.portsmouthwater.co.uk/?page_id=15354', 0, 'page', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (15356, 1, '2025-04-09 12:49:18', '2025-04-09 11:49:18', '', 'Moving To Metering Page', '', 'inherit', '', 'closed', '', 'moving-to-metering-page', '', '', '2025-04-09 12:49:18', '2025-04-09 11:49:18', '', 15354, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Moving-To-Metering-Page.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (15357, 27, '2025-04-09 14:04:40', '2025-04-09 13:04:40', '', 'Rainfall', '', 'inherit', 'closed', 'closed', '', 'rainfall-11', '', '', '2025-04-09 14:04:56', '2025-04-09 13:04:56', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Rainfall.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (15358, 1, '2025-04-09 14:16:44', '2025-04-09 13:16:44', '', 'Metering', '', 'publish', 'closed', 'closed', '', 'metering', '', '', '2025-06-24 19:29:28', '2025-06-24 18:29:28', '', 0, 'https://www.portsmouthwater.co.uk/?page_id=15358', 1, 'page', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15359, 1, '2025-04-09 14:14:12', '2025-04-09 13:14:12', '', 'MainImageMainMeteringPage', '', 'inherit', '', 'closed', '', 'mainimagemainmeteringpage', '', '', '2025-04-09 14:14:12', '2025-04-09 13:14:12', '', 15358, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/MainImageMainMeteringPage.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (15360, 1, '2025-04-09 14:16:44', '2025-04-09 13:16:44', '', 'Metering', '', 'inherit', 'closed', 'closed', '', '15358-revision-v1', '', '', '2025-04-09 14:16:44', '2025-04-09 13:16:44', '', 15358, 'https://www.portsmouthwater.co.uk/?p=15360', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15361, 27, '2025-04-09 14:17:00', '2025-04-09 13:17:00', 'Rainfall in March 2025', 'Rainfall in March 2025', '', 'inherit', 'closed', 'closed', '', 'rainfall-12', '', '', '2025-04-09 14:17:26', '2025-04-09 13:17:26', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Rainfall-1.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (15362, 27, '2025-04-09 14:20:12', '2025-04-09 13:20:12', '', 'Groundwater March 2025', '', 'inherit', 'closed', 'closed', '', 'groundwater-10', '', '', '2025-04-09 14:20:22', '2025-04-09 13:20:22', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Groundwater.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (15363, 27, '2025-04-09 14:26:48', '2025-04-09 13:26:48', '', 'Order Free Water saving kit - square', '', 'inherit', 'closed', 'closed', '', 'water-efficiency-dashboardwebsite', '', '', '2025-04-09 14:27:22', '2025-04-09 13:27:22', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Water-efficiency-DashboardWebsite.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (15364, 1, '2025-04-10 12:37:44', '2025-04-10 11:37:44', '', 'Find leaks faster', '', 'inherit', '', 'closed', '', 'find-leaks-faster', '', '', '2025-04-10 12:37:44', '2025-04-10 11:37:44', '', 15345, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Find-leaks-faster.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (15365, 1, '2025-04-10 12:37:45', '2025-04-10 11:37:45', '', 'Pay for what you use', '', 'inherit', '', 'closed', '', 'pay-for-what-you-use', '', '', '2025-04-10 12:37:45', '2025-04-10 11:37:45', '', 15345, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Pay-for-what-you-use.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (15366, 1, '2025-04-10 12:37:46', '2025-04-10 11:37:46', '', 'Save money', '', 'inherit', '', 'closed', '', 'save-money', '', '', '2025-04-10 12:37:46', '2025-04-10 11:37:46', '', 15345, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Save-money.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (15367, 1, '2025-04-10 12:37:47', '2025-04-10 11:37:47', '', 'Track your water use', '', 'inherit', '', 'closed', '', 'track-your-water-use', '', '', '2025-04-10 12:37:47', '2025-04-10 11:37:47', '', 15345, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Track-your-water-use.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (15368, 1, '2025-04-10 13:00:46', '2025-04-10 12:00:46', '', '£1', '', 'inherit', '', 'closed', '', '1-8', '', '', '2025-04-10 13:00:46', '2025-04-10 12:00:46', '', 15345, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/1.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (15369, 27, '2025-04-10 13:20:24', '2025-04-10 12:20:24', '', 'Groundwater (2)', '', 'inherit', '', 'closed', '', 'groundwater-2-2', '', '', '2025-04-10 13:20:24', '2025-04-10 12:20:24', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Groundwater-2.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (15370, 1, '2025-04-14 12:29:20', '2025-04-14 11:29:20', '<img class="aligncenter wp-image-15371 size-large" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/UPS_7030-copy-1024x681.jpg" alt="" width="1024" height="681" />\r\n\r\nOne hundred Havant children will receive subsidised swimming lessons, thanks to a new partnership between Portsmouth Water, charitable trust Horizon Leisure and Havant Borough Council.\r\n\r\nThe initiative will see the cost of weekly lessons and pool access reduce substantially from £30 per month to just £10 at Horizon Leisure’s Havant and Waterlooville wellbeing centres for 100 children whose families receive Universal Credit and other qualifying benefits. The subsidised programme will run for one year from September 2025, with each child receiving six months of lessons at the lower rate. Families can apply via Horizon Leisure’s dedicated webpage, which will go live in July.\r\n\r\nThe initiative is especially crucial in Havant, an area with high levels of deprivation, where just 16% of children and young people swim regularly compared to 31% across Hampshire as a whole, highlighting the significant local need for accessible swimming education.\r\n\r\nBob Taylor, Chief Executive Officer for Portsmouth Water, said: “As a local, community orientated company, we’ve been inspired by Havant Borough Council and Horizon Leisure’s ambition to support local children and young people to learn to swim.\r\n\r\n“The numbers of those able to swim in this area are staggeringly low in comparison to other parts of Hampshire and, given our proximity to the coast, it’s really important that children can access these lessons. Reducing costs for those families already struggling will make a big difference and we’re incredibly proud to be playing a part in this initiative.”\r\n\r\nHavant Borough Council’s Cabinet Lead for Regeneration and Communities, Councillor Gillian Harris, said: “One of our priorities is to improve wellbeing across the borough and getting children and young people more active is an important part of this.\r\n\r\n“We recognise that cost is a barrier to accessing leisure facilities and activities for many families on limited incomes. This scheme will make swimming accessible for children who otherwise might not be able to have lessons or even just swim for fun.\r\n\r\n“I hope these swimming sessions not only enable children to learn a vital life skill and have fun in the water, but also help them build healthy habits that they will carry on into their adulthood.”\r\n\r\nMike Lyons, CEO, Horizon Leisure says: “We are passionate about delivering high-quality, inclusive swimming lessons for our community and we currently provide swimming lessons to more than 3,000 local children per week. We are committed to reducing barriers to access and through this special partnership we will be able to deliver swimming lessons to those most financially vulnerable in our community.\r\n\r\n“We understand the importance of learning to swim and the vital life skill this provides to everyone of all ages, especially living in the coastal towns that we do. Our Swim England programme focuses on not just teaching children to swim, but also giving them the knowledge, skills and abilities they need in order to survive in all bodies of water.”\r\n\r\nOnce children have completed the six month course, the families can swim together and continue to practise the skills they have learnt at a reduced cost by taking advantage of Horizon Leisure’s Community Discount programme, which is available to those on\r\n\r\nUniversal Credit, Income Support, Employment Support Allowance, Pension Credit, Job Seekers Allowance, Housing Benefit and Council Tax Benefit or Disability Allowance. Additionally, those receiving Working Tax Credit or Child Tax Credit with an NHS tax credit exemption certificate, as well as full-time students aged 18 and over, may also qualify.\r\n\r\nPortsmouth Water is also supporting those in the community who are struggling financially by expanding its Matched Payment Scheme. Over the past five years, the company has helped 2,386 customers with matched payments of £358,000, and by 2030 this will grow to 6,250 customers, with matched payments rising to £938,000.\r\n\r\nAdditional initiatives include expanding its Priority Services Register, which will grow from 36,000 to 43,500 customers over the next five years. It is also maintaining payment holidays and introducing a Hardship Fund to provide extra help for those in financial difficulty.\r\n\r\nA full list of support measures can be found <a href="https://www.portsmouthwater.co.uk/customer-services/help-with-my-bills/">here.</a>', 'Portsmouth Water to support 100 children to learn to swim', '', 'publish', 'closed', 'open', '', 'portsmouth-water-to-support-100-children-to-learn-to-swim', '', '', '2025-04-14 12:29:20', '2025-04-14 11:29:20', '', 0, 'https://www.portsmouthwater.co.uk/?p=15370', 21, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15371, 1, '2025-04-14 12:10:31', '2025-04-14 11:10:31', '', 'UPS_7030 copy', '', 'inherit', '', 'closed', '', 'ups_7030-copy', '', '', '2025-04-14 12:10:31', '2025-04-14 11:10:31', '', 15370, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/UPS_7030-copy.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (15372, 1, '2025-04-14 12:29:20', '2025-04-14 11:29:20', '<img class="aligncenter wp-image-15371 size-large" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/UPS_7030-copy-1024x681.jpg" alt="" width="1024" height="681" />\r\n\r\nOne hundred Havant children will receive subsidised swimming lessons, thanks to a new partnership between Portsmouth Water, charitable trust Horizon Leisure and Havant Borough Council.\r\n\r\nThe initiative will see the cost of weekly lessons and pool access reduce substantially from £30 per month to just £10 at Horizon Leisure’s Havant and Waterlooville wellbeing centres for 100 children whose families receive Universal Credit and other qualifying benefits. The subsidised programme will run for one year from September 2025, with each child receiving six months of lessons at the lower rate. Families can apply via Horizon Leisure’s dedicated webpage, which will go live in July.\r\n\r\nThe initiative is especially crucial in Havant, an area with high levels of deprivation, where just 16% of children and young people swim regularly compared to 31% across Hampshire as a whole, highlighting the significant local need for accessible swimming education.\r\n\r\nBob Taylor, Chief Executive Officer for Portsmouth Water, said: “As a local, community orientated company, we’ve been inspired by Havant Borough Council and Horizon Leisure’s ambition to support local children and young people to learn to swim.\r\n\r\n“The numbers of those able to swim in this area are staggeringly low in comparison to other parts of Hampshire and, given our proximity to the coast, it’s really important that children can access these lessons. Reducing costs for those families already struggling will make a big difference and we’re incredibly proud to be playing a part in this initiative.”\r\n\r\nHavant Borough Council’s Cabinet Lead for Regeneration and Communities, Councillor Gillian Harris, said: “One of our priorities is to improve wellbeing across the borough and getting children and young people more active is an important part of this.\r\n\r\n“We recognise that cost is a barrier to accessing leisure facilities and activities for many families on limited incomes. This scheme will make swimming accessible for children who otherwise might not be able to have lessons or even just swim for fun.\r\n\r\n“I hope these swimming sessions not only enable children to learn a vital life skill and have fun in the water, but also help them build healthy habits that they will carry on into their adulthood.”\r\n\r\nMike Lyons, CEO, Horizon Leisure says: “We are passionate about delivering high-quality, inclusive swimming lessons for our community and we currently provide swimming lessons to more than 3,000 local children per week. We are committed to reducing barriers to access and through this special partnership we will be able to deliver swimming lessons to those most financially vulnerable in our community.\r\n\r\n“We understand the importance of learning to swim and the vital life skill this provides to everyone of all ages, especially living in the coastal towns that we do. Our Swim England programme focuses on not just teaching children to swim, but also giving them the knowledge, skills and abilities they need in order to survive in all bodies of water.”\r\n\r\nOnce children have completed the six month course, the families can swim together and continue to practise the skills they have learnt at a reduced cost by taking advantage of Horizon Leisure’s Community Discount programme, which is available to those on\r\n\r\nUniversal Credit, Income Support, Employment Support Allowance, Pension Credit, Job Seekers Allowance, Housing Benefit and Council Tax Benefit or Disability Allowance. Additionally, those receiving Working Tax Credit or Child Tax Credit with an NHS tax credit exemption certificate, as well as full-time students aged 18 and over, may also qualify.\r\n\r\nPortsmouth Water is also supporting those in the community who are struggling financially by expanding its Matched Payment Scheme. Over the past five years, the company has helped 2,386 customers with matched payments of £358,000, and by 2030 this will grow to 6,250 customers, with matched payments rising to £938,000.\r\n\r\nAdditional initiatives include expanding its Priority Services Register, which will grow from 36,000 to 43,500 customers over the next five years. It is also maintaining payment holidays and introducing a Hardship Fund to provide extra help for those in financial difficulty.\r\n\r\nA full list of support measures can be found <a href="https://www.portsmouthwater.co.uk/customer-services/help-with-my-bills/">here.</a>', 'Portsmouth Water to support 100 children to learn to swim', '', 'inherit', 'closed', 'closed', '', '15370-revision-v1', '', '', '2025-04-14 12:29:20', '2025-04-14 11:29:20', '', 15370, 'https://www.portsmouthwater.co.uk/?p=15372', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15373, 27, '2025-04-17 13:13:29', '2025-04-17 12:13:29', '', 'Letter to Chris Walters - Delivering more for customers and the environment 17 April 25_Redacted', '', 'inherit', '', 'closed', '', 'letter-to-chris-walters-delivering-more-for-customers-and-the-environment-17-april-25_redacted', '', '', '2025-04-17 13:13:29', '2025-04-17 12:13:29', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Letter-to-Chris-Walters-Delivering-more-for-customers-and-the-environment-17-April-25_Redacted.pdf', 0, 'attachment', 'application/pdf', 0); 
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INSERT INTO `wlcj_posts` VALUES (15375, 27, '2025-04-23 12:19:07', '2025-04-23 11:19:07', '', 'Portsmouth Water - Response to Cunliffe Review 2304', '', 'inherit', '', 'closed', '', 'portsmouth-water-response-to-cunliffe-review-2304', '', '', '2025-04-23 12:19:07', '2025-04-23 11:19:07', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Portsmouth-Water-Response-to-Cunliffe-Review-2304-.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15377, 27, '2025-04-24 10:37:42', '2025-04-24 09:37:42', '', 'Help with my Bills - Banner', '', 'inherit', 'closed', 'closed', '', 'help-with-my-bills-banner', '', '', '2025-04-24 10:38:48', '2025-04-24 09:38:48', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Help-with-my-Bills-Banner.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (15378, 1, '2025-05-02 15:34:28', '2025-05-02 14:34:28', '<img class="aligncenter size-full wp-image-15379" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture1.png" alt="" width="903" height="311" />\r\n\r\nPortsmouth Water’s flagship Havant Thicket Reservoir project is set to drive multi-million pound growth across the South East, both during construction and following completion.\r\n\r\nAn Economic Impacts Study, commissioned by Portsmouth Water and carried out by the University of Birmingham, estimates that during the construction phase alone, the project will contribute over £50 million to the South East economy. This is in including the creation of 84 new construction jobs, providing key employment opportunities for the local community.\r\n\r\nThe project is also set to generate between 15 and 20 apprenticeships, helping to train the next generation of skilled workers in the sector. The scheme’s two main contractors, Future Water MJJV Ltd and Ward &amp; Burke Construction Limited, are also holding a range of career events and offering on-site training, which will provide nationally recognised qualifications to local workers.\r\n\r\nBob Taylor, Chief Executive Officer for Portsmouth Water, said: “As well as playing a fundamental role in protecting two of our region’s precious chalk rivers, Havant Thicket Reservoir is set to drive major economic growth across the South East.\r\n\r\n“During construction alone, the project is expected to generate more than £50 million and create over 80 new construction jobs, with further benefits extending well after the reservoir’s completion. As a company with a strong history of supporting our local communities, we are incredibly proud to be leaving this vital legacy for our area.”\r\n<img class=" wp-image-15380 alignright" style="margin-top: 0;" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture2.png" alt="" width="182" height="184" />\r\nThe economic benefits of Havant Thicket Reservoir are set to continue long after it is complete. Once operational, the reservoir is expected to contribute over £2 million per year to the local economy. This is largely due to the development of recreational facilities on-site which are set to be worth a total of £1.3 million annually, including the attraction of 98,000 new trips per year.\r\n\r\nThe reservoir will also attract visitors to its off-site environmental projects, generating a further 5,000 new trips annually.\r\n\r\n<img class="alignleft wp-image-15381" style="margin-top: 0;" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture3.png" alt="" width="171" height="169" />The Economic Impacts Study, which utilized the University of Exeter’s Outdoor Recreation Valuation (ORVal) tool, highlighted the importance of the reservoir’s recreational and environmental contributions.\r\n\r\nThe reservoir itself is being constructed by Future Water MJJV Ltd – a joint venture between leading civil engineering contractors Mackley and Jones Bros. Civil Engineering UK, which have a combined total of over 150 years of experience in tackling complex and challenging civil engineering schemes.\r\n\r\n<img class="alignright wp-image-15382" style="margin-top: 0;" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture4.png" alt="" width="180" height="177" />The associated pipelines which will be used to fill the reservoir with water and draw it down when needed will be installed by Ward &amp; Burke Construction Limited, one of Ireland’s principal Civil &amp; MEICA Engineering contractors with an outstanding track record for innovation.\r\n\r\nUpfront funding for the reservoir is being put forward by infrastructure investor Ancala and a consortium of leading banks.\r\n\r\nFor more information about Havant Thicket Reservoir, visit: <a href="https://havant-thicket-reservoir.uk.engagementhq.com/">https://havant-thicket-reservoir.uk.engagementhq.com/</a>', 'New Portsmouth Water reservoir set to drive multi-million pound growth across South East', '', 'publish', 'closed', 'open', '', 'new-portsmouth-water-reservoir-set-to-drive-multi-million-pound-growth-across-south-east', '', '', '2025-05-02 15:34:50', '2025-05-02 14:34:50', '', 0, 'https://www.portsmouthwater.co.uk/?p=15378', 20, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15379, 1, '2025-05-02 15:24:01', '2025-05-02 14:24:01', '', 'Picture1', '', 'inherit', '', 'closed', '', 'picture1-6', '', '', '2025-05-02 15:24:01', '2025-05-02 14:24:01', '', 15378, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture1.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (15380, 1, '2025-05-02 15:24:43', '2025-05-02 14:24:43', '', 'Picture2', '', 'inherit', '', 'closed', '', 'picture2-4', '', '', '2025-05-02 15:24:43', '2025-05-02 14:24:43', '', 15378, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture2.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (15381, 1, '2025-05-02 15:24:59', '2025-05-02 14:24:59', '', 'Picture3', '', 'inherit', '', 'closed', '', 'picture3-2', '', '', '2025-05-02 15:24:59', '2025-05-02 14:24:59', '', 15378, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture3.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (15382, 1, '2025-05-02 15:25:17', '2025-05-02 14:25:17', '', 'Picture4', '', 'inherit', '', 'closed', '', 'picture4-2', '', '', '2025-05-02 15:25:17', '2025-05-02 14:25:17', '', 15378, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture4.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (15383, 1, '2025-05-02 15:25:32', '2025-05-02 14:25:32', '<img class="aligncenter size-full wp-image-15379" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture1.png" alt="" width="903" height="311" />\r\n\r\nPortsmouth Water’s flagship Havant Thicket Reservoir project is set to drive multi-million pound growth across the South East, both during construction and following completion.\r\n\r\nAn Economic Impacts Study, commissioned by Portsmouth Water and carried out by the University of Birmingham, estimates that during the construction phase alone, the project will contribute over £50 million to the South East economy. This is in including the creation of 84 new construction jobs, providing key employment opportunities for the local community.\r\n\r\nThe project is also set to generate between 15 and 20 apprenticeships, helping to train the next generation of skilled workers in the sector. The scheme’s two main contractors, Future Water MJJV Ltd and Ward &amp; Burke Construction Limited, are also holding a range of career events and offering on-site training, which will provide nationally recognised qualifications to local workers.\r\n\r\nBob Taylor, Chief Executive Officer for Portsmouth Water, said: “As well as playing a fundamental role in protecting two of our region’s precious chalk rivers, Havant Thicket Reservoir is set to drive major economic growth across the South East.\r\n\r\n“During construction alone, the project is expected to generate more than £50 million and create over 80 new construction jobs, with further benefits extending well after the reservoir’s completion. As a company with a strong history of supporting our local communities, we are incredibly proud to be leaving this vital legacy for our area.”\r\n\r\n<img class="size-full wp-image-15380 alignright" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture2.png" alt="" width="308" height="311" />The economic benefits of Havant Thicket Reservoir are set to continue long after it is complete. Once operational, the reservoir is expected to contribute over £2 million per year to the local economy. This is largely due to the development of recreational facilities on-site which are set to be worth a total of £1.3 million annually, including the attraction of 98,000 new trips per year.\r\n\r\nThe reservoir will also attract visitors to its off-site environmental projects, generating a further 5,000 new trips annually.\r\n\r\n<img class="alignleft size-full wp-image-15381" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture3.png" alt="" width="349" height="346" />The Economic Impacts Study, which utilized the University of Exeter’s Outdoor Recreation Valuation (ORVal) tool, highlighted the importance of the reservoir’s recreational and environmental contributions.\r\n\r\nThe reservoir itself is being constructed by Future Water MJJV Ltd – a joint venture between leading civil engineering contractors Mackley and Jones Bros. Civil Engineering UK, which have a combined total of over 150 years of experience in tackling complex and challenging civil engineering schemes.\r\n\r\n<img class="alignright size-full wp-image-15382" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture4.png" alt="" width="315" height="311" />The associated pipelines which will be used to fill the reservoir with water and draw it down when needed will be installed by Ward &amp; Burke Construction Limited, one of Ireland’s principal Civil &amp; MEICA Engineering contractors with an outstanding track record for innovation.\r\n\r\nUpfront funding for the reservoir is being put forward by infrastructure investor Ancala and a consortium of leading banks.\r\n\r\nFor more information about Havant Thicket Reservoir, visit: <a href="https://havant-thicket-reservoir.uk.engagementhq.com/">https://havant-thicket-reservoir.uk.engagementhq.com/</a>', 'New Portsmouth Water reservoir set to drive multi-million pound growth across South East', '', 'inherit', 'closed', 'closed', '', '15378-revision-v1', '', '', '2025-05-02 15:25:32', '2025-05-02 14:25:32', '', 15378, 'https://www.portsmouthwater.co.uk/?p=15383', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15384, 1, '2025-05-02 15:26:09', '2025-05-02 14:26:09', '<img class="aligncenter size-full wp-image-15379" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture1.png" alt="" width="903" height="311" />\r\n\r\nPortsmouth Water’s flagship Havant Thicket Reservoir project is set to drive multi-million pound growth across the South East, both during construction and following completion.\r\n\r\nAn Economic Impacts Study, commissioned by Portsmouth Water and carried out by the University of Birmingham, estimates that during the construction phase alone, the project will contribute over £50 million to the South East economy. This is in including the creation of 84 new construction jobs, providing key employment opportunities for the local community.\r\n\r\nThe project is also set to generate between 15 and 20 apprenticeships, helping to train the next generation of skilled workers in the sector. The scheme’s two main contractors, Future Water MJJV Ltd and Ward &amp; Burke Construction Limited, are also holding a range of career events and offering on-site training, which will provide nationally recognised qualifications to local workers.\r\n\r\nBob Taylor, Chief Executive Officer for Portsmouth Water, said: “As well as playing a fundamental role in protecting two of our region’s precious chalk rivers, Havant Thicket Reservoir is set to drive major economic growth across the South East.\r\n\r\n“During construction alone, the project is expected to generate more than £50 million and create over 80 new construction jobs, with further benefits extending well after the reservoir’s completion. As a company with a strong history of supporting our local communities, we are incredibly proud to be leaving this vital legacy for our area.”\r\n\r\n<img class=" wp-image-15380 alignright" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture2.png" alt="" width="220" height="222" />The economic benefits of Havant Thicket Reservoir are set to continue long after it is complete. Once operational, the reservoir is expected to contribute over £2 million per year to the local economy. This is largely due to the development of recreational facilities on-site which are set to be worth a total of £1.3 million annually, including the attraction of 98,000 new trips per year.\r\n\r\nThe reservoir will also attract visitors to its off-site environmental projects, generating a further 5,000 new trips annually.\r\n\r\n<img class="alignleft  wp-image-15381" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture3.png" alt="" width="220" height="218" />The Economic Impacts Study, which utilized the University of Exeter’s Outdoor Recreation Valuation (ORVal) tool, highlighted the importance of the reservoir’s recreational and environmental contributions.\r\n\r\nThe reservoir itself is being constructed by Future Water MJJV Ltd – a joint venture between leading civil engineering contractors Mackley and Jones Bros. Civil Engineering UK, which have a combined total of over 150 years of experience in tackling complex and challenging civil engineering schemes.\r\n\r\n<img class="alignright  wp-image-15382" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture4.png" alt="" width="220" height="217" />The associated pipelines which will be used to fill the reservoir with water and draw it down when needed will be installed by Ward &amp; Burke Construction Limited, one of Ireland’s principal Civil &amp; MEICA Engineering contractors with an outstanding track record for innovation.\r\n\r\nUpfront funding for the reservoir is being put forward by infrastructure investor Ancala and a consortium of leading banks.\r\n\r\nFor more information about Havant Thicket Reservoir, visit: <a href="https://havant-thicket-reservoir.uk.engagementhq.com/">https://havant-thicket-reservoir.uk.engagementhq.com/</a>', 'New Portsmouth Water reservoir set to drive multi-million pound growth across South East', '', 'inherit', 'closed', 'closed', '', '15378-revision-v1', '', '', '2025-05-02 15:26:09', '2025-05-02 14:26:09', '', 15378, 'https://www.portsmouthwater.co.uk/?p=15384', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15385, 1, '2025-05-02 15:26:52', '2025-05-02 14:26:52', '<img class="aligncenter size-full wp-image-15379" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture1.png" alt="" width="903" height="311" />\r\n\r\nPortsmouth Water’s flagship Havant Thicket Reservoir project is set to drive multi-million pound growth across the South East, both during construction and following completion.\r\n\r\nAn Economic Impacts Study, commissioned by Portsmouth Water and carried out by the University of Birmingham, estimates that during the construction phase alone, the project will contribute over £50 million to the South East economy. This is in including the creation of 84 new construction jobs, providing key employment opportunities for the local community.\r\n\r\nThe project is also set to generate between 15 and 20 apprenticeships, helping to train the next generation of skilled workers in the sector. The scheme’s two main contractors, Future Water MJJV Ltd and Ward &amp; Burke Construction Limited, are also holding a range of career events and offering on-site training, which will provide nationally recognised qualifications to local workers.\r\n\r\nBob Taylor, Chief Executive Officer for Portsmouth Water, said: “As well as playing a fundamental role in protecting two of our region’s precious chalk rivers, Havant Thicket Reservoir is set to drive major economic growth across the South East.\r\n\r\n“During construction alone, the project is expected to generate more than £50 million and create over 80 new construction jobs, with further benefits extending well after the reservoir’s completion. As a company with a strong history of supporting our local communities, we are incredibly proud to be leaving this vital legacy for our area.”\r\n\r\n<img class=" wp-image-15380 alignright" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture2.png" alt="" width="200" height="202" />The economic benefits of Havant Thicket Reservoir are set to continue long after it is complete. Once operational, the reservoir is expected to contribute over £2 million per year to the local economy. This is largely due to the development of recreational facilities on-site which are set to be worth a total of £1.3 million annually, including the attraction of 98,000 new trips per year.\r\n\r\nThe reservoir will also attract visitors to its off-site environmental projects, generating a further 5,000 new trips annually.\r\n\r\n<img class="alignleft  wp-image-15381" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture3.png" alt="" width="200" height="198" />The Economic Impacts Study, which utilized the University of Exeter’s Outdoor Recreation Valuation (ORVal) tool, highlighted the importance of the reservoir’s recreational and environmental contributions.\r\n\r\nThe reservoir itself is being constructed by Future Water MJJV Ltd – a joint venture between leading civil engineering contractors Mackley and Jones Bros. Civil Engineering UK, which have a combined total of over 150 years of experience in tackling complex and challenging civil engineering schemes.\r\n\r\n<img class="alignright  wp-image-15382" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture4.png" alt="" width="200" height="197" />The associated pipelines which will be used to fill the reservoir with water and draw it down when needed will be installed by Ward &amp; Burke Construction Limited, one of Ireland’s principal Civil &amp; MEICA Engineering contractors with an outstanding track record for innovation.\r\n\r\nUpfront funding for the reservoir is being put forward by infrastructure investor Ancala and a consortium of leading banks.\r\n\r\nFor more information about Havant Thicket Reservoir, visit: <a href="https://havant-thicket-reservoir.uk.engagementhq.com/">https://havant-thicket-reservoir.uk.engagementhq.com/</a>', 'New Portsmouth Water reservoir set to drive multi-million pound growth across South East', '', 'inherit', 'closed', 'closed', '', '15378-revision-v1', '', '', '2025-05-02 15:26:52', '2025-05-02 14:26:52', '', 15378, 'https://www.portsmouthwater.co.uk/?p=15385', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15386, 1, '2025-05-02 15:28:01', '2025-05-02 14:28:01', '<img class="aligncenter size-full wp-image-15379" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture1.png" alt="" width="903" height="311" />\r\n\r\nPortsmouth Water’s flagship Havant Thicket Reservoir project is set to drive multi-million pound growth across the South East, both during construction and following completion.\r\n\r\nAn Economic Impacts Study, commissioned by Portsmouth Water and carried out by the University of Birmingham, estimates that during the construction phase alone, the project will contribute over £50 million to the South East economy. This is in including the creation of 84 new construction jobs, providing key employment opportunities for the local community.\r\n\r\nThe project is also set to generate between 15 and 20 apprenticeships, helping to train the next generation of skilled workers in the sector. The scheme’s two main contractors, Future Water MJJV Ltd and Ward &amp; Burke Construction Limited, are also holding a range of career events and offering on-site training, which will provide nationally recognised qualifications to local workers.\r\n\r\nBob Taylor, Chief Executive Officer for Portsmouth Water, said: “As well as playing a fundamental role in protecting two of our region’s precious chalk rivers, Havant Thicket Reservoir is set to drive major economic growth across the South East.\r\n\r\n“During construction alone, the project is expected to generate more than £50 million and create over 80 new construction jobs, with further benefits extending well after the reservoir’s completion. As a company with a strong history of supporting our local communities, we are incredibly proud to be leaving this vital legacy for our area.”<img class=" wp-image-15380 alignright" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture2.png" alt="" width="200" height="202" />\r\n\r\nThe economic benefits of Havant Thicket Reservoir are set to continue long after it is complete. Once operational, the reservoir is expected to contribute over £2 million per year to the local economy. This is largely due to the development of recreational facilities on-site which are set to be worth a total of £1.3 million annually, including the attraction of 98,000 new trips per year.\r\n\r\nThe reservoir will also attract visitors to its off-site environmental projects, generating a further 5,000 new trips annually.<img class="alignleft wp-image-15381" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture3.png" alt="" width="200" height="198" />\r\n\r\nThe Economic Impacts Study, which utilized the University of Exeter’s Outdoor Recreation Valuation (ORVal) tool, highlighted the importance of the reservoir’s recreational and environmental contributions.\r\n\r\nThe reservoir itself is being constructed by Future Water MJJV Ltd – a joint venture between leading civil engineering contractors Mackley and Jones Bros. Civil Engineering UK, which have a combined total of over 150 years of experience in tackling complex and challenging civil engineering schemes.<img class="alignright wp-image-15382" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture4.png" alt="" width="200" height="197" />\r\n\r\nThe associated pipelines which will be used to fill the reservoir with water and draw it down when needed will be installed by Ward &amp; Burke Construction Limited, one of Ireland’s principal Civil &amp; MEICA Engineering contractors with an outstanding track record for innovation.\r\n\r\nUpfront funding for the reservoir is being put forward by infrastructure investor Ancala and a consortium of leading banks.\r\n\r\nFor more information about Havant Thicket Reservoir, visit: <a href="https://havant-thicket-reservoir.uk.engagementhq.com/">https://havant-thicket-reservoir.uk.engagementhq.com/</a>', 'New Portsmouth Water reservoir set to drive multi-million pound growth across South East', '', 'inherit', 'closed', 'closed', '', '15378-revision-v1', '', '', '2025-05-02 15:28:01', '2025-05-02 14:28:01', '', 15378, 'https://www.portsmouthwater.co.uk/?p=15386', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15387, 1, '2025-05-02 15:28:34', '2025-05-02 14:28:34', '<img class="aligncenter size-full wp-image-15379" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture1.png" alt="" width="903" height="311" />\r\n\r\nPortsmouth Water’s flagship Havant Thicket Reservoir project is set to drive multi-million pound growth across the South East, both during construction and following completion.\r\n\r\nAn Economic Impacts Study, commissioned by Portsmouth Water and carried out by the University of Birmingham, estimates that during the construction phase alone, the project will contribute over £50 million to the South East economy. This is in including the creation of 84 new construction jobs, providing key employment opportunities for the local community.\r\n\r\nThe project is also set to generate between 15 and 20 apprenticeships, helping to train the next generation of skilled workers in the sector. The scheme’s two main contractors, Future Water MJJV Ltd and Ward &amp; Burke Construction Limited, are also holding a range of career events and offering on-site training, which will provide nationally recognised qualifications to local workers.\r\n\r\nBob Taylor, Chief Executive Officer for Portsmouth Water, said: “As well as playing a fundamental role in protecting two of our region’s precious chalk rivers, Havant Thicket Reservoir is set to drive major economic growth across the South East.\r\n\r\n“During construction alone, the project is expected to generate more than £50 million and create over 80 new construction jobs, with further benefits extending well after the reservoir’s completion. As a company with a strong history of supporting our local communities, we are incredibly proud to be leaving this vital legacy for our area.”<img class=" wp-image-15380 alignright" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture2.png" alt="" width="200" height="202" />\r\n\r\nThe economic benefits of Havant Thicket Reservoir are set to continue long after it is complete. Once operational, the reservoir is expected to contribute over £2 million per year to the local economy. This is largely due to the development of recreational facilities on-site which are set to be worth a total of £1.3 million annually, including the attraction of 98,000 new trips per year.\r\n\r\nThe reservoir will also attract visitors to its off-site environmental projects, generating a further 5,000 new trips annually.\r\n\r\n<img class="alignleft wp-image-15381" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture3.png" alt="" width="200" height="198" />The Economic Impacts Study, which utilized the University of Exeter’s Outdoor Recreation Valuation (ORVal) tool, highlighted the importance of the reservoir’s recreational and environmental contributions.\r\n\r\nThe reservoir itself is being constructed by Future Water MJJV Ltd – a joint venture between leading civil engineering contractors Mackley and Jones Bros. Civil Engineering UK, which have a combined total of over 150 years of experience in tackling complex and challenging civil engineering schemes.<img class="alignright wp-image-15382" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture4.png" alt="" width="200" height="197" />\r\n\r\nThe associated pipelines which will be used to fill the reservoir with water and draw it down when needed will be installed by Ward &amp; Burke Construction Limited, one of Ireland’s principal Civil &amp; MEICA Engineering contractors with an outstanding track record for innovation.\r\n\r\nUpfront funding for the reservoir is being put forward by infrastructure investor Ancala and a consortium of leading banks.\r\n\r\nFor more information about Havant Thicket Reservoir, visit: <a href="https://havant-thicket-reservoir.uk.engagementhq.com/">https://havant-thicket-reservoir.uk.engagementhq.com/</a>', 'New Portsmouth Water reservoir set to drive multi-million pound growth across South East', '', 'inherit', 'closed', 'closed', '', '15378-revision-v1', '', '', '2025-05-02 15:28:34', '2025-05-02 14:28:34', '', 15378, 'https://www.portsmouthwater.co.uk/?p=15387', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15388, 1, '2025-05-02 15:29:13', '2025-05-02 14:29:13', '<img class="aligncenter size-full wp-image-15379" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture1.png" alt="" width="903" height="311" />\r\n\r\nPortsmouth Water’s flagship Havant Thicket Reservoir project is set to drive multi-million pound growth across the South East, both during construction and following completion.\r\n\r\nAn Economic Impacts Study, commissioned by Portsmouth Water and carried out by the University of Birmingham, estimates that during the construction phase alone, the project will contribute over £50 million to the South East economy. This is in including the creation of 84 new construction jobs, providing key employment opportunities for the local community.\r\n\r\nThe project is also set to generate between 15 and 20 apprenticeships, helping to train the next generation of skilled workers in the sector. The scheme’s two main contractors, Future Water MJJV Ltd and Ward &amp; Burke Construction Limited, are also holding a range of career events and offering on-site training, which will provide nationally recognised qualifications to local workers.\r\n\r\nBob Taylor, Chief Executive Officer for Portsmouth Water, said: “As well as playing a fundamental role in protecting two of our region’s precious chalk rivers, Havant Thicket Reservoir is set to drive major economic growth across the South East.\r\n\r\n“During construction alone, the project is expected to generate more than £50 million and create over 80 new construction jobs, with further benefits extending well after the reservoir’s completion. As a company with a strong history of supporting our local communities, we are incredibly proud to be leaving this vital legacy for our area.”<img class=" wp-image-15380 alignright" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture2.png" alt="" width="182" height="184" />\r\n\r\nThe economic benefits of Havant Thicket Reservoir are set to continue long after it is complete. Once operational, the reservoir is expected to contribute over £2 million per year to the local economy. This is largely due to the development of recreational facilities on-site which are set to be worth a total of £1.3 million annually, including the attraction of 98,000 new trips per year.\r\n\r\nThe reservoir will also attract visitors to its off-site environmental projects, generating a further 5,000 new trips annually.\r\n\r\n<img class="alignleft wp-image-15381" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture3.png" alt="" width="180" height="178" />The Economic Impacts Study, which utilized the University of Exeter’s Outdoor Recreation Valuation (ORVal) tool, highlighted the importance of the reservoir’s recreational and environmental contributions.\r\n\r\nThe reservoir itself is being constructed by Future Water MJJV Ltd – a joint venture between leading civil engineering contractors Mackley and Jones Bros. Civil Engineering UK, which have a combined total of over 150 years of experience in tackling complex and challenging civil engineering schemes.<img class="alignright wp-image-15382" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture4.png" alt="" width="180" height="177" />\r\n\r\nThe associated pipelines which will be used to fill the reservoir with water and draw it down when needed will be installed by Ward &amp; Burke Construction Limited, one of Ireland’s principal Civil &amp; MEICA Engineering contractors with an outstanding track record for innovation.\r\n\r\nUpfront funding for the reservoir is being put forward by infrastructure investor Ancala and a consortium of leading banks.\r\n\r\nFor more information about Havant Thicket Reservoir, visit: <a href="https://havant-thicket-reservoir.uk.engagementhq.com/">https://havant-thicket-reservoir.uk.engagementhq.com/</a>', 'New Portsmouth Water reservoir set to drive multi-million pound growth across South East', '', 'inherit', 'closed', 'closed', '', '15378-revision-v1', '', '', '2025-05-02 15:29:13', '2025-05-02 14:29:13', '', 15378, 'https://www.portsmouthwater.co.uk/?p=15388', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15390, 1, '2025-05-02 15:30:31', '2025-05-02 14:30:31', '<img class="aligncenter size-full wp-image-15379" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture1.png" alt="" width="903" height="311" />\r\n\r\nPortsmouth Water’s flagship Havant Thicket Reservoir project is set to drive multi-million pound growth across the South East, both during construction and following completion.\r\n\r\nAn Economic Impacts Study, commissioned by Portsmouth Water and carried out by the University of Birmingham, estimates that during the construction phase alone, the project will contribute over £50 million to the South East economy. This is in including the creation of 84 new construction jobs, providing key employment opportunities for the local community.\r\n\r\nThe project is also set to generate between 15 and 20 apprenticeships, helping to train the next generation of skilled workers in the sector. The scheme’s two main contractors, Future Water MJJV Ltd and Ward &amp; Burke Construction Limited, are also holding a range of career events and offering on-site training, which will provide nationally recognised qualifications to local workers.\r\n\r\nBob Taylor, Chief Executive Officer for Portsmouth Water, said: “As well as playing a fundamental role in protecting two of our region’s precious chalk rivers, Havant Thicket Reservoir is set to drive major economic growth across the South East.\r\n\r\n“During construction alone, the project is expected to generate more than £50 million and create over 80 new construction jobs, with further benefits extending well after the reservoir’s completion. As a company with a strong history of supporting our local communities, we are incredibly proud to be leaving this vital legacy for our area.”<img class=" wp-image-15380 alignright" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture2.png" alt="" width="182" height="184" />\r\n\r\nThe economic benefits of Havant Thicket Reservoir are set to continue long after it is complete. Once operational, the reservoir is expected to contribute over £2 million per year to the local economy. This is largely due to the development of recreational facilities on-site which are set to be worth a total of £1.3 million annually, including the attraction of 98,000 new trips per year.\r\n\r\nThe reservoir will also attract visitors to its off-site environmental projects, generating a further 5,000 new trips annually.\r\n\r\n<img class="alignleft wp-image-15381" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture3.png" alt="" width="180" height="178" />The Economic Impacts Study, which utilized the University of Exeter’s Outdoor Recreation Valuation (ORVal) tool, highlighted the importance of the reservoir’s recreational and environmental contributions.\r\n\r\nThe reservoir itself is being constructed by Future Water MJJV Ltd – a joint venture between leading civil engineering contractors Mackley and Jones Bros. Civil Engineering UK, which have a combined total of over 150 years of experience in tackling complex and challenging civil engineering schemes.\r\n\r\n<img class="alignright wp-image-15382" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture4.png" alt="" width="180" height="177" />The associated pipelines which will be used to fill the reservoir with water and draw it down when needed will be installed by Ward &amp; Burke Construction Limited, one of Ireland’s principal Civil &amp; MEICA Engineering contractors with an outstanding track record for innovation.\r\n\r\nUpfront funding for the reservoir is being put forward by infrastructure investor Ancala and a consortium of leading banks.\r\n\r\nFor more information about Havant Thicket Reservoir, visit: <a href="https://havant-thicket-reservoir.uk.engagementhq.com/">https://havant-thicket-reservoir.uk.engagementhq.com/</a>', 'New Portsmouth Water reservoir set to drive multi-million pound growth across South East', '', 'inherit', 'closed', 'closed', '', '15378-revision-v1', '', '', '2025-05-02 15:30:31', '2025-05-02 14:30:31', '', 15378, 'https://www.portsmouthwater.co.uk/?p=15390', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15391, 1, '2025-05-02 15:33:34', '2025-05-02 14:33:34', '<img class="aligncenter size-full wp-image-15379" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture1.png" alt="" width="903" height="311" />\r\n\r\nPortsmouth Water’s flagship Havant Thicket Reservoir project is set to drive multi-million pound growth across the South East, both during construction and following completion.\r\n\r\nAn Economic Impacts Study, commissioned by Portsmouth Water and carried out by the University of Birmingham, estimates that during the construction phase alone, the project will contribute over £50 million to the South East economy. This is in including the creation of 84 new construction jobs, providing key employment opportunities for the local community.\r\n\r\nThe project is also set to generate between 15 and 20 apprenticeships, helping to train the next generation of skilled workers in the sector. The scheme’s two main contractors, Future Water MJJV Ltd and Ward &amp; Burke Construction Limited, are also holding a range of career events and offering on-site training, which will provide nationally recognised qualifications to local workers.\r\n\r\nBob Taylor, Chief Executive Officer for Portsmouth Water, said: “As well as playing a fundamental role in protecting two of our region’s precious chalk rivers, Havant Thicket Reservoir is set to drive major economic growth across the South East.\r\n\r\n“During construction alone, the project is expected to generate more than £50 million and create over 80 new construction jobs, with further benefits extending well after the reservoir’s completion. As a company with a strong history of supporting our local communities, we are incredibly proud to be leaving this vital legacy for our area.”\r\n<img class=" wp-image-15380 alignright" style="margin-top: 0;" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture2.png" alt="" width="182" height="184" />\r\nThe economic benefits of Havant Thicket Reservoir are set to continue long after it is complete. Once operational, the reservoir is expected to contribute over £2 million per year to the local economy. This is largely due to the development of recreational facilities on-site which are set to be worth a total of £1.3 million annually, including the attraction of 98,000 new trips per year.\r\n\r\nThe reservoir will also attract visitors to its off-site environmental projects, generating a further 5,000 new trips annually.\r\n\r\n<img class="alignleft wp-image-15381" style="margin-top: 0;" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture3.png" alt="" width="180" height="178" />The Economic Impacts Study, which utilized the University of Exeter’s Outdoor Recreation Valuation (ORVal) tool, highlighted the importance of the reservoir’s recreational and environmental contributions.\r\n\r\nThe reservoir itself is being constructed by Future Water MJJV Ltd – a joint venture between leading civil engineering contractors Mackley and Jones Bros. Civil Engineering UK, which have a combined total of over 150 years of experience in tackling complex and challenging civil engineering schemes.\r\n\r\n<img class="alignright wp-image-15382" style="margin-top: 0;" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture4.png" alt="" width="180" height="177" />The associated pipelines which will be used to fill the reservoir with water and draw it down when needed will be installed by Ward &amp; Burke Construction Limited, one of Ireland’s principal Civil &amp; MEICA Engineering contractors with an outstanding track record for innovation.\r\n\r\nUpfront funding for the reservoir is being put forward by infrastructure investor Ancala and a consortium of leading banks.\r\n\r\nFor more information about Havant Thicket Reservoir, visit: <a href="https://havant-thicket-reservoir.uk.engagementhq.com/">https://havant-thicket-reservoir.uk.engagementhq.com/</a>', 'New Portsmouth Water reservoir set to drive multi-million pound growth across South East', '', 'inherit', 'closed', 'closed', '', '15378-revision-v1', '', '', '2025-05-02 15:33:34', '2025-05-02 14:33:34', '', 15378, 'https://www.portsmouthwater.co.uk/?p=15391', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15392, 1, '2025-05-02 15:34:09', '2025-05-02 14:34:09', '<img class="aligncenter size-full wp-image-15379" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture1.png" alt="" width="903" height="311" />\r\n\r\nPortsmouth Water’s flagship Havant Thicket Reservoir project is set to drive multi-million pound growth across the South East, both during construction and following completion.\r\n\r\nAn Economic Impacts Study, commissioned by Portsmouth Water and carried out by the University of Birmingham, estimates that during the construction phase alone, the project will contribute over £50 million to the South East economy. This is in including the creation of 84 new construction jobs, providing key employment opportunities for the local community.\r\n\r\nThe project is also set to generate between 15 and 20 apprenticeships, helping to train the next generation of skilled workers in the sector. The scheme’s two main contractors, Future Water MJJV Ltd and Ward &amp; Burke Construction Limited, are also holding a range of career events and offering on-site training, which will provide nationally recognised qualifications to local workers.\r\n\r\nBob Taylor, Chief Executive Officer for Portsmouth Water, said: “As well as playing a fundamental role in protecting two of our region’s precious chalk rivers, Havant Thicket Reservoir is set to drive major economic growth across the South East.\r\n\r\n“During construction alone, the project is expected to generate more than £50 million and create over 80 new construction jobs, with further benefits extending well after the reservoir’s completion. As a company with a strong history of supporting our local communities, we are incredibly proud to be leaving this vital legacy for our area.”\r\n<img class=" wp-image-15380 alignright" style="margin-top: 0;" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture2.png" alt="" width="182" height="184" />\r\nThe economic benefits of Havant Thicket Reservoir are set to continue long after it is complete. Once operational, the reservoir is expected to contribute over £2 million per year to the local economy. This is largely due to the development of recreational facilities on-site which are set to be worth a total of £1.3 million annually, including the attraction of 98,000 new trips per year.\r\n\r\nThe reservoir will also attract visitors to its off-site environmental projects, generating a further 5,000 new trips annually.\r\n\r\n<img class="alignleft wp-image-15381" style="margin-top: 0;" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture3.png" alt="" width="171" height="169" />The Economic Impacts Study, which utilized the University of Exeter’s Outdoor Recreation Valuation (ORVal) tool, highlighted the importance of the reservoir’s recreational and environmental contributions.\r\n\r\nThe reservoir itself is being constructed by Future Water MJJV Ltd – a joint venture between leading civil engineering contractors Mackley and Jones Bros. Civil Engineering UK, which have a combined total of over 150 years of experience in tackling complex and challenging civil engineering schemes.\r\n\r\n<img class="alignright wp-image-15382" style="margin-top: 0;" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Picture4.png" alt="" width="180" height="177" />The associated pipelines which will be used to fill the reservoir with water and draw it down when needed will be installed by Ward &amp; Burke Construction Limited, one of Ireland’s principal Civil &amp; MEICA Engineering contractors with an outstanding track record for innovation.\r\n\r\nUpfront funding for the reservoir is being put forward by infrastructure investor Ancala and a consortium of leading banks.\r\n\r\nFor more information about Havant Thicket Reservoir, visit: <a href="https://havant-thicket-reservoir.uk.engagementhq.com/">https://havant-thicket-reservoir.uk.engagementhq.com/</a>', 'New Portsmouth Water reservoir set to drive multi-million pound growth across South East', '', 'inherit', 'closed', 'closed', '', '15378-revision-v1', '', '', '2025-05-02 15:34:09', '2025-05-02 14:34:09', '', 15378, 'https://www.portsmouthwater.co.uk/?p=15392', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15393, 1, '2025-05-09 12:53:15', '2025-05-09 11:53:15', '<img class="alignright wp-image-15394 " src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Image1.jpg" alt="" width="490" height="326" />A key training exercise took place at the Havant Thicket Reservoir site last week, with teams from Hampshire and Isle of Wight Fire and Rescue Service, Hampshire and Isle of Wight Constabulary and the reservoir project, coming together to practice their rescue skills.\r\n\r\nThis training is critical in ensuring that those involved in the construction of the new reservoir, as well as emergency services, are ready to respond efficiently and effectively in case of a real-life incident.\r\n\r\nFirefighters put their Level 2 Rescue skills to the test, simulating a high-pressure rescue scenario where they were tasked with safely bringing a role-playing casualty to safety.\r\n\r\nThe exercise involved around five emergency vehicles attending site, with simulated search activity extending into the surrounding woodland.\r\n\r\n<strong><a href="https://www.portsmouth.co.uk/topic/hampshire" target="_blank" rel="noopener" data-vars-el="/topic/hampshire" data-vars-ea="in article - outbound" data-vars-ec="navigation" data-vars-event="gaEvent">Hampshire</a></strong> and Isle of Wight Fire and Rescue Service Station Manager, Steve Jenkins, highlighted the importance of such exercises: “To develop and maintain the skills of our firefighters, it is vital they get to take part in exercises like this, gaining valuable experience working with our close partners.\r\n\r\n“The scenarios they face are realistic to the real-life incidents they could encounter in our areas. This isn’t something we can recreate on the drill yard or in the classroom and these exercises play an important role in helping us to keep people safe.”\r\n\r\n<img class="alignleft  wp-image-15395" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Image.jpg" alt="" width="491" height="327" />Ruari Maybank, Project Director for Havant Thicket Reservoir, said: “Here at Portsmouth Water, we strive for “Safety Always” as an approach and are committed to the safety of everyone involved in our operations, and the construction of Havant Thicket Reservoir, at all times.\r\n\r\n“Thinking ahead and staying prepared is a key element of this, which is why this was such an important exercise. Ensuring our teams have practised dealing with real life incidents is vital to the safety of those working on the Havant Thicket Reservoir site. I would like to thank the Hampshire and Isle of Wight Fire and Rescue Service, the Hampshire and Isle of Wight Constabulary and other partner organisations for their support with this exercise. It was an incredibly useful day for all involved.”\r\n\r\nFor more information about Havant Thicket Reservoir, visit: <a href="https://havant-thicket-reservoir.uk.engagementhq.com/" target="_blank" rel="noopener">https://havant-thicket-reservoir.uk.engagementhq.com/</a>', 'Emergency services came together at new reservoir last week for key training exercise', '', 'publish', 'closed', 'open', '', 'emergency-services-came-together-at-new-reservoir-last-week-for-key-training-exercise', '', '', '2025-05-09 12:53:15', '2025-05-09 11:53:15', '', 0, 'https://www.portsmouthwater.co.uk/?p=15393', 19, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15394, 1, '2025-05-09 12:51:57', '2025-05-09 11:51:57', '', 'Image1', '', 'inherit', '', 'closed', '', 'image1-2', '', '', '2025-05-09 12:51:57', '2025-05-09 11:51:57', '', 15393, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Image1.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (15395, 1, '2025-05-09 12:52:38', '2025-05-09 11:52:38', '', 'Image', '', 'inherit', '', 'closed', '', 'image', '', '', '2025-05-09 12:52:38', '2025-05-09 11:52:38', '', 15393, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Image.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (15396, 1, '2025-05-09 12:53:15', '2025-05-09 11:53:15', '<img class="alignright wp-image-15394 " src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Image1.jpg" alt="" width="490" height="326" />A key training exercise took place at the Havant Thicket Reservoir site last week, with teams from Hampshire and Isle of Wight Fire and Rescue Service, Hampshire and Isle of Wight Constabulary and the reservoir project, coming together to practice their rescue skills.\r\n\r\nThis training is critical in ensuring that those involved in the construction of the new reservoir, as well as emergency services, are ready to respond efficiently and effectively in case of a real-life incident.\r\n\r\nFirefighters put their Level 2 Rescue skills to the test, simulating a high-pressure rescue scenario where they were tasked with safely bringing a role-playing casualty to safety.\r\n\r\nThe exercise involved around five emergency vehicles attending site, with simulated search activity extending into the surrounding woodland.\r\n\r\n<strong><a href="https://www.portsmouth.co.uk/topic/hampshire" target="_blank" rel="noopener" data-vars-el="/topic/hampshire" data-vars-ea="in article - outbound" data-vars-ec="navigation" data-vars-event="gaEvent">Hampshire</a></strong> and Isle of Wight Fire and Rescue Service Station Manager, Steve Jenkins, highlighted the importance of such exercises: “To develop and maintain the skills of our firefighters, it is vital they get to take part in exercises like this, gaining valuable experience working with our close partners.\r\n\r\n“The scenarios they face are realistic to the real-life incidents they could encounter in our areas. This isn’t something we can recreate on the drill yard or in the classroom and these exercises play an important role in helping us to keep people safe.”\r\n\r\n<img class="alignleft  wp-image-15395" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Image.jpg" alt="" width="491" height="327" />Ruari Maybank, Project Director for Havant Thicket Reservoir, said: “Here at Portsmouth Water, we strive for “Safety Always” as an approach and are committed to the safety of everyone involved in our operations, and the construction of Havant Thicket Reservoir, at all times.\r\n\r\n“Thinking ahead and staying prepared is a key element of this, which is why this was such an important exercise. Ensuring our teams have practised dealing with real life incidents is vital to the safety of those working on the Havant Thicket Reservoir site. I would like to thank the Hampshire and Isle of Wight Fire and Rescue Service, the Hampshire and Isle of Wight Constabulary and other partner organisations for their support with this exercise. It was an incredibly useful day for all involved.”\r\n\r\nFor more information about Havant Thicket Reservoir, visit: <a href="https://havant-thicket-reservoir.uk.engagementhq.com/" target="_blank" rel="noopener">https://havant-thicket-reservoir.uk.engagementhq.com/</a>', 'Emergency services came together at new reservoir last week for key training exercise', '', 'inherit', 'closed', 'closed', '', '15393-revision-v1', '', '', '2025-05-09 12:53:15', '2025-05-09 11:53:15', '', 15393, 'https://www.portsmouthwater.co.uk/?p=15396', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (15408, 1, '2025-05-13 16:18:19', '2025-05-13 15:18:19', '', 'Water Calc', '', 'inherit', '', 'closed', '', 'water-calc-2', '', '', '2025-05-13 16:18:19', '2025-05-13 15:18:19', '', 15404, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Water-Calc-1.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (15409, 1, '2025-05-13 16:52:16', '2025-05-13 15:52:16', 'Proposals for a set of pipelines to serve the new Havant Thicket Reservoir in Hampshire have been approved by Havant Borough Council’s Planning Committee.\r\n\r\nThe reservoir is being built, and will be operated, by Portsmouth Water. It is designed to support Southern Water to reduce its abstraction from two rare and sensitive chalk-based rivers – the Test and the Itchen, whilst improving water resilience for the region for decades to come.\r\n\r\nConstruction of the new pipelines is now set to begin in the next few months. One pipeline will be used to transport surplus spring water from Bedhampton to Havant Thicket Reservoir so it can be stored. The second pipeline will enable water to be drawn out again, when it’s needed to supply customers during a drought.\r\n\r\nBob Taylor, Portsmouth Water’s Chief Executive Officer, said: “We would like to thank the members of Havant Borough Council’s Planning Committee for their careful consideration and approval of our application for the new pipelines, a key milestone in delivering the overall Havant Thicket Reservoir project and the benefits it will provide.\r\n\r\n“We have worked hard, together with our contractor Ward &amp; Burke, to develop a detailed pipeline design, taking into account public feedback from the consultations we have held. Having two pipes in place will mean the reservoir could continue to operate if maintenance was required on one of the pipelines, increasing the resilience of the scheme as a whole. In addition, our plan will minimise disruption to local communities and the environment while this important new infrastructure is being installed as much of the pipeline route will be tunnelled, avoiding the need to dig up roads and public areas.”\r\n\r\nMr Taylor continued: “As we prepare to start constructing the pipelines later this year, we remain committed to engaging closely with residents and businesses in Havant, to make sure everyone understands when we will be carrying out work in their area and what measures will be in place to ensure there’s as little disruption or inconvenience as possible.\r\n\r\n“For example, we will be writing to people to provide further information, advertising locally and holding public drop-in sessions, where members of the community can come and talk to our team in person and find out more.”\r\n\r\nIt is important to note that the approved reservoir pipelines planning application provides permission for the pipes to transport only spring water to and from Havant Thicket Reservoir.\r\n\r\nIn the future, the pipelines could potentially also be used by Southern Water, if it receives consent for its water recycling scheme, known as the Hampshire Water Transfer and Water Recycling Project. This would involve supplementing Havant Thicket Reservoir with purified recycled water, enabling the reservoir to supply more water.\r\n\r\nThis will be particularly important in future years, as water companies continue to reduce their abstraction from the environment, particularly the precious chalk streams and aquifers in the South East. Identifying new, sustainable supplies of water which don’t rely on environmental sources will be key going forward.\r\n\r\nInstalling two pipelines will not give Southern Water permission to add recycled water to Havant Thicket Reservoir. It will still need to secure separate approval for its water recycling proposals. However, installing this infrastructure now would avoid the additional disruption and costs involved in building a further pipeline to carry recycled water to the reservoir.\r\n\r\nMore information about Havant Thicket Reservoir can be found online at: <a href="https://havant-thicket-reservoir.uk.engagementhq.com" target="_blank" rel="noopener">havant-thicket-reservoir.uk.engagementhq.com</a>', 'Pipelines approved for new Havant Thicket Reservoir', '', 'publish', 'closed', 'open', '', 'pipelines-approved-for-new-havant-thicket-reservoir', '', '', '2025-05-13 16:52:16', '2025-05-13 15:52:16', '', 0, 'https://www.portsmouthwater.co.uk/?p=15409', 18, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15410, 1, '2025-05-13 16:52:16', '2025-05-13 15:52:16', 'Proposals for a set of pipelines to serve the new Havant Thicket Reservoir in Hampshire have been approved by Havant Borough Council’s Planning Committee.\r\n\r\nThe reservoir is being built, and will be operated, by Portsmouth Water. It is designed to support Southern Water to reduce its abstraction from two rare and sensitive chalk-based rivers – the Test and the Itchen, whilst improving water resilience for the region for decades to come.\r\n\r\nConstruction of the new pipelines is now set to begin in the next few months. One pipeline will be used to transport surplus spring water from Bedhampton to Havant Thicket Reservoir so it can be stored. The second pipeline will enable water to be drawn out again, when it’s needed to supply customers during a drought.\r\n\r\nBob Taylor, Portsmouth Water’s Chief Executive Officer, said: “We would like to thank the members of Havant Borough Council’s Planning Committee for their careful consideration and approval of our application for the new pipelines, a key milestone in delivering the overall Havant Thicket Reservoir project and the benefits it will provide.\r\n\r\n“We have worked hard, together with our contractor Ward &amp; Burke, to develop a detailed pipeline design, taking into account public feedback from the consultations we have held. Having two pipes in place will mean the reservoir could continue to operate if maintenance was required on one of the pipelines, increasing the resilience of the scheme as a whole. In addition, our plan will minimise disruption to local communities and the environment while this important new infrastructure is being installed as much of the pipeline route will be tunnelled, avoiding the need to dig up roads and public areas.”\r\n\r\nMr Taylor continued: “As we prepare to start constructing the pipelines later this year, we remain committed to engaging closely with residents and businesses in Havant, to make sure everyone understands when we will be carrying out work in their area and what measures will be in place to ensure there’s as little disruption or inconvenience as possible.\r\n\r\n“For example, we will be writing to people to provide further information, advertising locally and holding public drop-in sessions, where members of the community can come and talk to our team in person and find out more.”\r\n\r\nIt is important to note that the approved reservoir pipelines planning application provides permission for the pipes to transport only spring water to and from Havant Thicket Reservoir.\r\n\r\nIn the future, the pipelines could potentially also be used by Southern Water, if it receives consent for its water recycling scheme, known as the Hampshire Water Transfer and Water Recycling Project. This would involve supplementing Havant Thicket Reservoir with purified recycled water, enabling the reservoir to supply more water.\r\n\r\nThis will be particularly important in future years, as water companies continue to reduce their abstraction from the environment, particularly the precious chalk streams and aquifers in the South East. Identifying new, sustainable supplies of water which don’t rely on environmental sources will be key going forward.\r\n\r\nInstalling two pipelines will not give Southern Water permission to add recycled water to Havant Thicket Reservoir. It will still need to secure separate approval for its water recycling proposals. However, installing this infrastructure now would avoid the additional disruption and costs involved in building a further pipeline to carry recycled water to the reservoir.\r\n\r\nMore information about Havant Thicket Reservoir can be found online at: <a href="https://havant-thicket-reservoir.uk.engagementhq.com" target="_blank" rel="noopener">havant-thicket-reservoir.uk.engagementhq.com</a>', 'Pipelines approved for new Havant Thicket Reservoir', '', 'inherit', 'closed', 'closed', '', '15409-revision-v1', '', '', '2025-05-13 16:52:16', '2025-05-13 15:52:16', '', 15409, 'https://www.portsmouthwater.co.uk/?p=15410', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (15420, 27, '2025-05-15 13:56:24', '2025-05-15 12:56:24', '<strong>Our local environment is undeniably beautiful. Near the rolling hills of the South Downs, we\'re surrounded by some of the country\'s most stunning views. This unique landscape is also home to rare wildlife found only in these areas, as well as several chalk streams—an exceptionally rare and biodiverse habitat, with 85% of the world’s chalk streams located in southern England.</strong>\r\n\r\nYet this wonderful landscape that we share is undergoing subtle changes driven by unwelcome visitors — Invasive Non-Native Species (INNS). These are plants and animals introduced from other areas that outcompete native wildlife. You might be familiar with the grey squirrel? This non-native species eradicated the red squirrel, that is now only usually seen on the Isle of Wight, safely away from their more dominant grey non-native species.\r\n\r\nINNS cost the British economy nearly £2 billion annually through damage to infrastructure, agriculture and natural resources, while silently weakening the biodiversity of our local and unique ecosystems.\r\n\r\nAs we mark Invasive Non-Native Species week from 12th-18th May 2025, it’s a reminder to address this challenge, as the good news is getting clued up on INNS is an important first step to managing the impacts.\r\n<h4>What are Invasive Non-Native Species</h4>\r\n<strong>Non-native species are plants and animals that have been introduced to the UK from all over the world. Most are harmless, but around 10-15% are invasive which spread and have a harmful impact.</strong>\r\n\r\nThese species could be introduced to an area outside their native range deliberately, for example as ornamental plants or exotic animals; or accidently as ‘hitchhikers’ – for example with goods transported from overseas or when returning from a holiday abroad.\r\nOnce these invasive species have been introduced, they are extremely difficult to control as they spread rapidly through eggs, young, seeds, spores or fragments.\r\n\r\nHere in the UK, they threaten the survival of native wildlife and damage our natural ecosystems by preying on or out-competing other plants and animals, disrupting habitats and ecosystems, or even spreading harmful diseases.\r\n<h4>The impact of INNS on water</h4>\r\nHere at Portsmouth Water, we’re not exempt from the threat that INNS pose. Around 40% of Britain’s 200+ registered INNS are known to be aquatic, threatening the health of the local water bodies. We take from groundwater, so while this has no risk to drinking water, it’s important we understand what invasive species are present and the impacts so we can:\r\n<ul>\r\n 	<li>Manage the spread of INNS</li>\r\n 	<li>Enhance biodiversity in local habitats such as chalk streams</li>\r\n 	<li>Build resilience within our water supply as a healthy environment benefits the quality of the water we abstract.</li>\r\n 	<li>Comply with the law as it’s illegal to release, plant or allow to spread any non-native species into the wild under the Wildlife and Countryside Act 1981.</li>\r\n</ul>\r\n<strong>Taking Action tackling the spread of Invasive Non-Native Species</strong>\r\n\r\nThe main species we tackle is Himalayan Balsam, introduced to the UK in the 1800s as an ornamental plant due to its beauty, it has since become one of the most invasive species.\r\n\r\nHimalayan Balsam spreads along riverbanks, forming dense bushes that release floating seeds and infect entire riverine systems. Its presence causes erosion, increasing sedimentation and affecting the water quality.\r\n\r\nOur abstraction along the River Itchen is infected annually by seeds floating down from upstream sources of the plant. Total eradication is extremely difficult, so we manage balsam on our section of the river, annually removing it in the summer months, which encourages plant growth of native species. We do this at our annual conservation working parties by pulling the plant, before it can spread its seeds – many hands make light work!\r\nOn the hermitage stream, which runs on our land at our head office in Havant, we employ contractors and support local conservation groups to remove the plant. As a result. much less Himalayan Balsam is growing, and with a few more years we hope to see the plants presence much more removed along the stream.\r\n\r\nWe have also identified Japanese Knotweed and Crassula on our land. These species are much harder to eradicate as tiny fragments of these plants can start whole new invasions. Therefore, we work to manage their spread by careful application of chemicals and controlling the area of infection to reduce its spread.\r\n<h4>What can you do</h4>\r\nWe work to manage and eradicate INNS where we can, protecting the rich and diverse natural flora and fauna we’re surrounded by. However, we need your support to achieve lasting success to ensure habitats are not continually re-invaded.\r\n\r\n<strong>You can help prevent the spread of invasive non-native species by following some simple steps.</strong>\r\n<h5>Remember: Check, clean, dry</h5>\r\nInvasive species are often spread accidently, particularly via recreational water activities. These can be spread on equipment, vehicles and clothing or in the movement of soil, water or garden waste.\r\n\r\nYou could accidentally be spreading them without realising through your work or hobbies - particularly water-based activities such as fishing, boating and paddle boarding.\r\n\r\nYou can help protect the environment and activities you enjoy by keeping your kit free of invasive plants and animals, whenever you leave the water remember to:\r\n<h5>Be plant wise</h5>\r\nYou can also help by understanding what plant you grow. Plants are vital for our health and environment, and many of us have plants in our gardens and ponds that are not native. However, it’s important to be aware of what species are invasive as if they escape, they will harm our natural wildlife, economy and even our health!\r\n\r\nBe plant wise by following these three simples tips in your home and community gardening:\r\n<h4>Together, we can help biodiversity thrive</h4>\r\nThe challenge posed by invasive non-native species may seem overwhelming, but together we can make a significant difference to protect the unique biodiversity of our communities.\r\n\r\nOur work with Himalayan balsam has been effectively controlled through coordinated community action at the river, proving that local engagement represents our best tool against these ecological disruptors.\r\n\r\nAs Invasive Species Week unfolds, we invite you to become a citizen scientist in this vital effort by following the advice in our article. Together, we can work together to protect our precious waterways.', 'Non-Native Species Week | 12th - 18th May 2025', '', 'publish', 'closed', 'open', '', 'invasive-non-native-species-week', '', '', '2025-05-15 13:56:24', '2025-05-15 12:56:24', '', 0, 'https://www.portsmouthwater.co.uk/?p=15420', 17, 'post', '', 0); 
