Hello,
I've just checked my online account as I've recently changed banks and wanted to make sure the new details were set for my DD payment. I've noted nothing has been deducted from my bank account for February (I have called previously about this in good time) and I see there is a debit amount of £20.60 on my account.
I wanted to ensure all payments are up to date and so I tried to make a one off payment to clear the debit amount. However the message when I tried to make a one off payment said my account is all up to date.
I don't want a default to appear on my credit files and so can someone explain if I do owe anything and how I pay?
Thank you.
Jacqui