<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Help-with-my-Bills-Banner.jpg" alt="Man smiling in Customer Services with headset on"/>
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<h3>We're here to help you if you're having difficulties paying your water supply bill</h3>

<p>There are several ways that we can help if you're having trouble paying your bill. Details of our schemes are on this page, or if you’d like to talk it through with us, <a href="https://www.portsmouthwater.co.uk/contact-us/">please get in touch.</a> </p>

<h5>Check you’re receiving the help you are entitled to</h5>

<p><a href="https://www.ccw.org.uk/save-money-and-water/better-off-calculator/">The Better Off Calculator from The Consumer Council for Water</a> is a free and easy tool that shows what benefits or support you may be entitled to. Just answer a few simple questions about your income, household, and living situation to find out what you should receive.</p>

<h5>Budget planning</h5>

<p>To help find a repayment amount that you can realistically afford, you can try the <a href="https://www.moneyhelper.org.uk/en/everyday-money/budgeting/budget-planner">budget planner by Money Helper</a>, a free service provided by the Money and Pensions Service.
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[op_accordion_item title="Debt Support - Arrears Assist"]

<p>If you have £300 or more outstanding to pay on your account and have been unable to make regular payments, it may be possible for you to apply for help under our Arrears Assist Scheme.</p>

<p>To apply please complete the application form online. Alternatively, you can print the form and return to this to us via email to <a href="mailto:hi@portsmouthwater.co.uk">hi@portsmouthwater.co.uk</a>, or return to us at: Portsmouth Water Ltd, PO Box 99, West Street, Havant, Hampshire, PO9 1LG</p>

<p>If you require any help in completing the application, then <a href="https://www.portsmouthwater.co.uk/contact-us/">please get in touch via phone or email</a>.</p>

[one_second][button title="Apply online" link="https://www.portsmouthwater.co.uk/customer-services/help-with-my-bills/arrears-assist-application/" target="" align="center" icon="icon-droplet" icon_position="right" color="#55c0e9" font_color="#1c3e52" size="2" full_width="yes" class="" download="" rel=""][/one_second]
[one_second][button title="Download to print at home" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/04/ARREARS-ASSIST-APPLICATION-FILLABLE-v2.pdf" target="_blank" align="center" icon="icon-print" icon_position="left" color="#1c3e52" font_color="#ffffff" size="2" full_width="yes" class="" download="" rel=""][/one_second]

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[op_accordion_item title="Helping Hand – Social Tariff"]

<p>Helping hand is a lower cost tariff for customers who have a household income of £22,000 or under (from 1 April 2026), and receive certain benefits. If your application is successful, your water bill will be capped at our minimum charge for the year. To qualify for the Social Tariff you must have a household income of less than the Government’s low income threshold. If any of the following benefits take your household income over the threshold, you will still be eligible:</p>
<ul>
 	<li>Universal Credit - Child and housing cost elements</li>
 	<li>Housing / Council Tax Benefit</li>
 	<li>Disability Living Allowance</li>
	<li>Attendance Allowance</li>
 	<li>Pension Credit</li>
 	<li>Mortgage Interest Relief</li>

</ul>


[one_second][button title="Apply online" link="https://www.portsmouthwater.co.uk/customer-services/help-with-my-bills/helping-hand-application/" target="" align="center" icon="icon-droplet" icon_position="right" color="#55c0e9" font_color="#1c3e52" size="2" full_width="yes" class="" download="" rel=""][/one_second]
[one_second][button title="Download to print at home" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/07/HELPING-HAND-SOCIAL-TARIFF_FILLABLE.pdf" target="_blank" align="center" icon="icon-print" icon_position="left" color="#1c3e52" font_color="#ffffff" size="2" full_width="yes" class="" download="" rel=""][/one_second]

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[op_accordion_item title="Bill Cap - WaterSure"]

<p>For those that meet the criteria, The WaterSure Tariff can help by putting a cap on your water bill at the average metered bill amount.
This is currently £158.61 for the billing year running until April 2026. From 1 April 2026, this is £162.82.</p>

<img class="aligncenter size-full wp-image-4700" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2016/09/WATERSURE-FLOW.jpg" alt="WATERSURE-FLOW" />

[one_second][button title="Apply online" link="https://www.portsmouthwater.co.uk/customer-services/help-with-my-bills/watersure-application/" target="" align="center" icon="icon-droplet" icon_position="right" color="#55c0e9" font_color="#1c3e52" size="2" full_width="yes" class="" download="" rel=""][/one_second]
[one_second][button title="Download to print at home" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/08/WATERSURE-APPLICATION-FORM_FILLABLE_2022.pdf" target="_blank" align="center" icon="icon-print" icon_position="left" color="#1c3e52" font_color="#ffffff" size="2" full_width="yes" class="" download="" rel=""][/one_second]

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[op_accordion_item title="Time for a water meter?"]

<p>You may be able to reduce your water bills by having a water meter installed.  This would mean you pay for the amount of water you use, plus standing charges. For more information about metering, and whether you would save money please click the button below.</p>

<div style="display: flex; gap: 10px; flex-wrap: wrap;">
  <a href="https://www.portsmouthwater.co.uk/customer-services/domestic-water-meters/" 
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    Find out more about water meters
  </a> </div>


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[op_accordion_item title="Vulnerable Customers"]

<p>We are committed to helping our customers who may need extra support either in the long or short term. Our Community Engagement Team works with local organisations such as Citizen Advice Bureaus and Housing Associations to raise awareness of our services and tariffs to our vulnerable customers..</p>

<div style="display: flex; gap: 10px; flex-wrap: wrap;">
  <a href="https://www.portsmouthwater.co.uk/customer-services/priority-services/" 
     style="display:inline-block; text-align:center; background:#55c0e9; color:#1c3e52; padding:12px 20px; font-size:18px; text-decoration:none; border-radius:5px; width:100%;">
    Find out more about Priority Services
  </a>

  <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/06/PW_Vulnerability_Strategy_25.pdf" 
     target="_blank"
     style="display:inline-block; text-align:center; background:#1c3e52; color:#ffffff; padding:12px 20px; font-size:18px; text-decoration:none; border-radius:5px; width:100%;">
    Our Vulnerability Strategy (PDF – 2025)
  </a>
</div>

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[op_accordion_item title="Apply for a Payment Break"]

<p>If you are struggling to pay your bill, we are here to help. You can apply to have a payment holiday of up to 6 months where no payments need to be made within that period. Payment holidays are available once in a 12 month period.</p>
<p>If you would like to apply for a payment break please click the button below and complete the form.</p>

<div style="display: flex; gap: 10px; flex-wrap: wrap;">
  <a href="https://www.portsmouthwater.co.uk/customer-services/payment-holiday-request/" 
     style="display:inline-block; text-align:center; background:#55c0e9; color:#1c3e52; padding:12px 20px; font-size:18px; text-decoration:none; border-radius:5px; width:100%;">
    Apply for a payment break
  </a> </div>

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<p><strong><u>Require Debt Advice?</u></strong></p>

<p>Should you need help in managing your money and require debt advice, there are a number of organisations who can help you for free.  Links to some organisations are given below:</p>

<p><a href="http://www.stepchange.org/" target="_blank">StepChange (CCCS) | Free debt advice | Debt management help</a></p>

<p><a href="https://www.nationaldebtline.org/EW/Pages/default.aspx" target="_blank">National Debtline England & Wales, for FREE CONFIDENTIAL and INDEPENDENT ADVICE call 0808 808 4000</a></p>

<p><a href="http://www.citizensadvice.org.uk/" target="_blank">Citizens Advice - the charity for your community</a></p>

<p><strong><u>Code of Practice for Customers in Debt</u></strong></p>

<p>Our code of practice explains how we can help and what will happen if you fail to pay</p>

<p>Our Code of Practice for Customer in Debt is available <a href="https://www.portsmouthwater.co.uk/customer-services/customer-information/"> here</a></p>
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