

#
# Table structure of table `wlcj_postmeta`
#

CREATE TABLE `wlcj_postmeta` (
  `meta_id` bigint unsigned NOT NULL AUTO_INCREMENT,
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  `meta_key` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `meta_value` longtext CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci,
  PRIMARY KEY (`meta_id`),
  KEY `post_id` (`post_id`),
  KEY `meta_key` (`meta_key`(191))
) ENGINE=InnoDB AUTO_INCREMENT=115753 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ;

#
# Data contents of table `wlcj_postmeta`
#
 
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INSERT INTO `wlcj_postmeta` VALUES (590, 1824, 'mfn-page-items', 'a:2:{i:0;a:3:{s:3:"uid";s:9:"d0186352e";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:1:"0";s:14:"padding_bottom";s:1:"0";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:1:{i:0;a:4:{s:3:"uid";s:9:"cb2b19777";s:4:"size";s:3:"1/1";s:5:"items";a:1:{i:0;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"e38be3ad6";s:4:"size";s:3:"3/4";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:190:"<h4>In this section you will find information on the waste water, Code of Practices and void property management.</h4>\n\n<p>Click on a title below to read more information on each section</p>";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}i:1;a:3:{s:3:"uid";s:9:"98fa51571";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:1:"0";s:14:"padding_bottom";s:1:"0";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:1:{i:0;a:4:{s:3:"uid";s:9:"15f8b1a0d";s:4:"size";s:3:"1/1";s:5:"items";a:1:{i:0;a:4:{s:4:"type";s:9:"accordion";s:3:"uid";s:9:"d4c5733f5";s:4:"size";s:3:"1/1";s:6:"fields";a:7:{s:5:"title";s:0:"";s:5:"count";s:1:"5";s:4:"tabs";a:5:{i:0;a:2:{s:5:"title";s:21:"Fresh and Waste Water";s:7:"content";s:875:"<p>Portsmouth Water provides your drinking water and you will be billed separately for sewerage by your waste water provider, normally Southern Water Services Limited. 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INSERT INTO `wlcj_postmeta` VALUES (676, 1834, 'mfn-page-items', 'a:3:{i:0;a:3:{s:3:"uid";s:9:"59dee7918";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:1:"0";s:14:"padding_bottom";s:1:"0";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:1:{i:0;a:4:{s:3:"uid";s:9:"d71c76fdf";s:4:"size";s:3:"1/1";s:5:"items";a:7:{i:0;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"9aeb7b097";s:4:"size";s:3:"1/1";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:43:"<h2>Ways to pay your water supply bill</h2>";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}i:1;a:4:{s:4:"type";s:9:"photo_box";s:3:"uid";s:9:"f7d5b5e8e";s:4:"size";s:3:"1/1";s:6:"fields";a:9:{s:5:"title";s:19:"Pay by Direct Debit";s:5:"image";s:48:"/wp-content/uploads/2015/02/pay-direct-debit.jpg";s:7:"content";s:354:"<strong><p>Payments can be spread simply with a monthly Direct Debit at no additional charge, or you can simply pay the annual amount after your bill has been sent to you. </p></strong>\n<p>From your online account, you can select the date you would like your Direct Debit is taken from your account, allowing you to stay in control of your outgoings.</p>";s:5:"align";s:4:"left";s:4:"link";s:0:"";s:6:"target";s:1:"1";s:9:"greyscale";s:1:"0";s:7:"animate";s:0:"";s:7:"classes";s:0:"";}}i:2;a:4:{s:4:"type";s:6:"button";s:3:"uid";s:9:"clexltuvi";s:4:"size";s:3:"1/1";s:6:"fields";a:14:{s:5:"title";s:37:"Set up a Direct Debit in your account";s:4:"link";s:45:"https://myaccount.portsmouthwater.co.uk/login";s:6:"target";s:1:"1";s:5:"align";s:6:"center";s:4:"icon";s:0:"";s:13:"icon_position";s:4:"left";s:5:"color";s:7:"#55c0e9";s:10:"font_color";s:7:"#1c3e52";s:4:"size";s:1:"3";s:10:"full_width";s:1:"1";s:5:"class";s:0:"";s:3:"rel";s:0:"";s:8:"download";s:0:"";s:7:"onclick";s:0:"";}}i:3;a:4:{s:4:"type";s:7:"divider";s:3:"uid";s:9:"914d7e0bc";s:4:"size";s:3:"1/1";s:6:"fields";a:6:{s:6:"height";s:0:"";s:5:"style";s:7:"default";s:4:"line";s:0:"";s:5:"color";s:0:"";s:10:"themecolor";s:1:"0";s:7:"classes";s:0:"";}}i:4;a:4:{s:4:"type";s:9:"photo_box";s:3:"uid";s:9:"a26aea07c";s:4:"size";s:3:"1/3";s:6:"fields";a:9:{s:5:"title";s:16:"Pay by Telephone";s:5:"image";s:45:"/wp-content/uploads/2015/02/pay-telephone.jpg";s:7:"content";s:336:"<p>You can pay your bill 24 hours a day, 7 days a week via our automated telephone payments line, by calling our free phone number <strong>0800 802 1499</strong>. </p>\n<p>No additional charges are made for payments received by debit or credit cards.</p>\n<p>You will need sight of your most recent bill and customer reference number.</p>";s:5:"align";s:4:"left";s:4:"link";s:0:"";s:6:"target";s:1:"0";s:9:"greyscale";s:1:"0";s:7:"animate";s:0:"";s:7:"classes";s:0:"";}}i:5;a:4:{s:4:"type";s:9:"photo_box";s:3:"uid";s:9:"b02c891f7";s:4:"size";s:3:"1/3";s:6:"fields";a:9:{s:5:"title";s:10:"Pay Online";s:5:"image";s:42:"/wp-content/uploads/2015/02/pay-online.jpg";s:7:"content";s:423:"<p><a href="https://myaccount.portsmouthwater.co.uk/login">You can pay your bill in your online account</a> or <a href="https://www.portsmouthwater.co.uk/my-account/payment/">through our website</a>. Both services accept most major credit and debit cards. </p>\n\n<p>No additional charges are made for payments received by debit or credit cards.  You will need sight of your most recent bill and customer reference number.<p>";s:5:"align";s:4:"left";s:4:"link";s:53:"https://www.portsmouthwater.co.uk/my-account/payment/";s:6:"target";s:1:"0";s:9:"greyscale";s:1:"0";s:7:"animate";s:0:"";s:7:"classes";s:0:"";}}i:6;a:4:{s:4:"type";s:9:"photo_box";s:3:"uid";s:9:"145a9d53f";s:4:"size";s:3:"1/3";s:6:"fields";a:9:{s:5:"title";s:31:"Pay by BACS or Internet Banking";s:5:"image";s:50:"/wp-content/uploads/2015/02/pay-online-banking.jpg";s:7:"content";s:391:"<p>If you arrange your payments online, please advise your bank that future payments should be made to our Lloyd\'s Bank Head Office Collection Account:-</p>\n\n<table>\n<tr><td>SORTCODE:</td><td>30-00-00</td></tr>\n<tr><td>ACCOUNT NUMBER:</td><td>02390302</td></tr>\n</table>\n\n<p style="font-style:italic;font-weight:bold;">Please remember to quote your reference number when making payments.</p>";s:5:"align";s:4:"left";s:4:"link";s:0:"";s:6:"target";s:1:"0";s:9:"greyscale";s:1:"0";s:7:"animate";s:0:"";s:7:"classes";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}i:1;a:3:{s:3:"uid";s:9:"456da9894";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:1:"0";s:14:"padding_bottom";s:1:"0";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:1:{i:0;a:4:{s:3:"uid";s:9:"9441ca48d";s:4:"size";s:3:"1/1";s:5:"items";a:3:{i:0;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"owrnsgvhj";s:4:"size";s:3:"1/1";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:48:"<h2>Our water supply charges for households</h2>";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}i:1;a:4:{s:4:"type";s:6:"visual";s:3:"uid";s:9:"au4bx7hv7";s:4:"size";s:3:"1/1";s:6:"fields";a:3:{s:5:"title";s:0:"";s:7:"content";s:3354:"<h4>The Company provides over 300,000 properties with a clean and continuous supply of water, 24 hours a day, 365 days a year at the lowest price in the country.</h4><h4>Costing on average less than 33p per day, the cost to you is much less than the cost of a daily newspaper or a morning coffee.</h4><h2>2024-25</h2><ol><li>Scheme of Charges for Household Customers - <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/SCHEME-OF-CHARGES_HOUSEHOLD_2024-2025_AS-AT-8-JANUARY-2024-v1.pdf" target="_blank" rel="noopener">click here</a></li><li>Final Charges Scheme Assurance Statement for 2024/25 - <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Charges-Scheme-Assurance-Statement.pdf" target="_blank" rel="noopener">click here</a></li><li>Explanation on typical bills changes for 2024/25 - <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Typical-bill-changes-explanation.pdf" target="_blank" rel="noopener">click here</a></li><li>Average bill for Household Customers for 2024/25 - <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/IN-2309-Average-bills-template-2024-25.xlsx" target="_blank" rel="noopener">click here</a></li><li>Typical Household bill changes from 2023/24 to 2024/25 - <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/IN-2309-Template-typical-bill-changes-2024-25.xlsx" target="_blank" rel="noopener">click here</a></li></ol><h2>Previous Years</h2><p>To view our full 2023-2024 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/SOC_HOUSEHOLD_2023-24-v2.pdf">here</a><br />To view our full 2022-2023 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/05/SOC_HOUSEHOLD_2022-23.pdf">here</a><br />To view our full 2021-2022 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/SOC_HOUSEHOLD_2021-22.pdf" target="_blank" rel="noopener">here</a><br />To view our full 2020-2021 Scheme of Charges for household customers click <a href="/wp-content/uploads/2020/03/SOC_HOUSEHOLD_2020-21_REVISED-MARCH-2020.pdf" target="_blank" rel="noopener">here</a><br />To view our full 2019-2020 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/customer-services/charges-and-payments/soc_household_2019-20/" rel="attachment wp-att-7918">here</a><br />To view our full 2018-2019 Scheme of Charges for household customers click <a href="/wp-content/uploads/2018/01/SOC_HOUSEHOLD_2018-19.pdf" target="_blank" rel="noopener">here</a><br />To view our full 2017-2018 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_HOUSEHOLD_2017-18.pdf" target="_blank" rel="noopener">here</a><br />To view our full 2016-2017 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_HOUSEHOLD_2016-17.pdf" target="_blank" rel="noopener">here</a><br />To view our full 2015-2016 Scheme of Charges for household customers click <a title="SOC_HOUSEHOLD_2015-16" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_HOUSEHOLD_2015-16.pdf" target="_blank" rel="noopener">here</a></p>";s:7:"classes";s:0:"";}}i:2;a:4:{s:4:"type";s:7:"divider";s:3:"uid";s:9:"1b643258c";s:4:"size";s:3:"1/1";s:6:"fields";a:6:{s:6:"height";s:2:"20";s:5:"style";s:7:"default";s:4:"line";s:7:"default";s:5:"color";s:0:"";s:10:"themecolor";s:1:"1";s:7:"classes";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}i:2;a:3:{s:3:"uid";s:9:"28a9c1acb";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:1:"0";s:14:"padding_bottom";s:1:"0";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:1:{i:0;a:4:{s:3:"uid";s:9:"7dde4244c";s:4:"size";s:3:"1/1";s:5:"items";a:2:{i:0;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"7542e4989";s:4:"size";s:3:"1/1";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:248:"<h4>Other Payment Information</h4>\n\n<p>If you are having difficulty in paying your bill, or would like to know if you can clear your arrears quicker, or reduce your annual charge please see <a href="/customer-services/problems-paying/">here</a></p>";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}i:1;a:4:{s:4:"type";s:9:"accordion";s:3:"uid";s:9:"db6dc4e1e";s:4:"size";s:3:"1/1";s:6:"fields";a:7:{s:5:"title";s:0:"";s:5:"count";s:1:"5";s:4:"tabs";a:5:{i:0;a:2:{s:5:"title";s:43:"Payment In Full or Two Half-yearly Payments";s:7:"content";s:282:"Your water bill is for the whole year from 1st July to 30th June. You can either pay your bill in full immediately, or if you wish you can pay in two instalments, the first being due straight away and the second on 1st January. We will send out a reminder for the second instalment.";}i:1;a:2:{s:5:"title";s:22:"Flexible payment plans";s:7:"content";s:628:"Do not worry if you have not got a bank or building society account and need to spread the payments of your water bill. You can sign up for weekly, fortnightly or monthly payments by <a href="/contact-us/">contacting our Customer Services Department</a>. A set of instalment slips payable free of charge at any branch of Lloyds will be sent to you. You can choose to make your payment at any PayPoint retailer with your unique barcode printed on the front page.\n\n<p>You can use the link below to find your closest PayPoint location.</p>\n<a href="https://www.paypoint.com/en-gb" target="_blank">https://www.paypoint.com/en-gb</a>";}i:2;a:2:{s:5:"title";s:26:"Charging by Rateable Value";s:7:"content";s:386:"Although in 1991 the local authority ceased using the Rateable value of a property for charging rates, and the Rateable values were no longer reviewed, the Government made provision for the Water Industry to continue using these assessments for charging purposes.  For those properties without a Rateable Value and who are not on a meter we charge a Licence Fee for the supply of water.";}i:3;a:2:{s:5:"title";s:23:"Queries About Your bill";s:7:"content";s:408:"<p>If you have any queries regarding your bill you can contact us by telephone, email or letter.  If you decide to contact us by email or letter we will answer your query within 10 working days of receiving the correspondence. If you write to ask us to change the way you pay your bill and we find we cannot make the change we will let you know within 5 working days from the date we receive your letter.</p>";}i:4;a:2:{s:5:"title";s:13:"Refund Policy";s:7:"content";s:222:"Your Portsmouth Water account may be in credit for a number of reasons, please see our refund policy for details of how to ask for a refund.\n\n<p><a href="/customer-services/refund-policy">Portsmouth Water Refund Policy</a>";}}s:7:"open1st";s:1:"0";s:7:"openAll";s:1:"0";s:5:"style";s:9:"accordion";s:7:"classes";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}}'); 
INSERT INTO `wlcj_postmeta` VALUES (677, 1834, 'mfn-page-items-seo', '<h2>Ways to pay your water supply bill</h2>\nno-repeat;center top;;\nauto\n\nPay by Direct Debit\n<img src="/wp-content/uploads/2015/02/pay-direct-debit.jpg" alt="Charges and Payments"/>\n<strong><p>Payments can be spread simply with a monthly Direct Debit at no additional charge, or you can simply pay the annual amount after your bill has been sent to you. </p></strong>\r\n<p>From your online account, you can select the date you would like your Direct Debit is taken from your account, allowing you to stay in control of your outgoings.</p>\nleft\n\nSet up a Direct Debit in your account\n<a href="https://myaccount.portsmouthwater.co.uk/login">https://myaccount.portsmouthwater.co.uk/login</a>\ncenter\nleft\n#55c0e9\n#1c3e52\n3\n\ndefault\n\nPay by Telephone\n<img src="/wp-content/uploads/2015/02/pay-telephone.jpg" alt="Charges and Payments"/>\n<p>You can pay your bill 24 hours a day, 7 days a week via our automated telephone payments line, by calling our free phone number <strong>0800 802 1499</strong>. </p>\r\n<p>No additional charges are made for payments received by debit or credit cards.</p>\r\n<p>You will need sight of your most recent bill and customer reference number.</p>\nleft\n\nPay Online\n<img src="/wp-content/uploads/2015/02/pay-online.jpg" alt="Charges and Payments"/>\n<p><a href="https://myaccount.portsmouthwater.co.uk/login">You can pay your bill in your online account</a> or <a href="https://www.portsmouthwater.co.uk/my-account/payment/">through our website</a>. Both services accept most major credit and debit cards. </p>\r\n\r\n<p>No additional charges are made for payments received by debit or credit cards.  You will need sight of your most recent bill and customer reference number.<p>\nleft\n<a href="https://www.portsmouthwater.co.uk/my-account/payment/">https://www.portsmouthwater.co.uk/my-account/payment/</a>\n\nPay by BACS or Internet Banking\n<img src="/wp-content/uploads/2015/02/pay-online-banking.jpg" alt="Charges and Payments"/>\n<p>If you arrange your payments online, please advise your bank that future payments should be made to our Lloyd\'s Bank Head Office Collection Account:-</p>\r\n\r\n<table>\r\n<tr><td>SORTCODE:</td><td>30-00-00</td></tr>\r\n<tr><td>ACCOUNT NUMBER:</td><td>02390302</td></tr>\r\n</table>\r\n\r\n<p style="font-style:italic;font-weight:bold;">Please remember to quote your reference number when making payments.</p>\nleft\n\n<h2>Our water supply charges for households</h2>\nno-repeat;center top;;\nauto\n\n<h4>The Company provides over 300,000 properties with a clean and continuous supply of water, 24 hours a day, 365 days a year at the lowest price in the country.</h4><h4>Costing on average less than 33p per day, the cost to you is much less than the cost of a daily newspaper or a morning coffee.</h4><h2>2024-25</h2><ol><li>Scheme of Charges for Household Customers - <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/SCHEME-OF-CHARGES_HOUSEHOLD_2024-2025_AS-AT-8-JANUARY-2024-v1.pdf" target="_blank" rel="noopener">click here</a></li><li>Final Charges Scheme Assurance Statement for 2024/25 - <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Charges-Scheme-Assurance-Statement.pdf" target="_blank" rel="noopener">click here</a></li><li>Explanation on typical bills changes for 2024/25 - <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Typical-bill-changes-explanation.pdf" target="_blank" rel="noopener">click here</a></li><li>Average bill for Household Customers for 2024/25 - <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/IN-2309-Average-bills-template-2024-25.xlsx" target="_blank" rel="noopener">click here</a></li><li>Typical Household bill changes from 2023/24 to 2024/25 - <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/IN-2309-Template-typical-bill-changes-2024-25.xlsx" target="_blank" rel="noopener">click here</a></li></ol><h2>Previous Years</h2><p>To view our full 2023-2024 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/02/SOC_HOUSEHOLD_2023-24-v2.pdf">here</a><br />To view our full 2022-2023 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/05/SOC_HOUSEHOLD_2022-23.pdf">here</a><br />To view our full 2021-2022 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/SOC_HOUSEHOLD_2021-22.pdf" target="_blank" rel="noopener">here</a><br />To view our full 2020-2021 Scheme of Charges for household customers click <a href="/wp-content/uploads/2020/03/SOC_HOUSEHOLD_2020-21_REVISED-MARCH-2020.pdf" target="_blank" rel="noopener">here</a><br />To view our full 2019-2020 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/customer-services/charges-and-payments/soc_household_2019-20/" rel="attachment wp-att-7918">here</a><br />To view our full 2018-2019 Scheme of Charges for household customers click <a href="/wp-content/uploads/2018/01/SOC_HOUSEHOLD_2018-19.pdf" target="_blank" rel="noopener">here</a><br />To view our full 2017-2018 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_HOUSEHOLD_2017-18.pdf" target="_blank" rel="noopener">here</a><br />To view our full 2016-2017 Scheme of Charges for household customers click <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_HOUSEHOLD_2016-17.pdf" target="_blank" rel="noopener">here</a><br />To view our full 2015-2016 Scheme of Charges for household customers click <a title="SOC_HOUSEHOLD_2015-16" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_HOUSEHOLD_2015-16.pdf" target="_blank" rel="noopener">here</a></p>\n\n20\ndefault\ndefault\n\n<h4>Other Payment Information</h4>\r\n\r\n<p>If you are having difficulty in paying your bill, or would like to know if you can clear your arrears quicker, or reduce your annual charge please see <a href="/customer-services/problems-paying/">here</a></p>\nno-repeat;center top;;\nauto\n\nPayment In Full or Two Half-yearly Payments: Your water bill is for the whole year from 1st July to 30th June. You can either pay your bill in full immediately, or if you wish you can pay in two instalments, the first being due straight away and the second on 1st January. We will send out a reminder for the second instalment.\n\nFlexible payment plans: Do not worry if you have not got a bank or building society account and need to spread the payments of your water bill. You can sign up for weekly, fortnightly or monthly payments by <a href="/contact-us/">contacting our Customer Services Department</a>. A set of instalment slips payable free of charge at any branch of Lloyds will be sent to you. You can choose to make your payment at any PayPoint retailer with your unique barcode printed on the front page.\r\n\r\n<p>You can use the link below to find your closest PayPoint location.</p>\r\n<a href="https://www.paypoint.com/en-gb" target="_blank">https://www.paypoint.com/en-gb</a>\n\nCharging by Rateable Value: Although in 1991 the local authority ceased using the Rateable value of a property for charging rates, and the Rateable values were no longer reviewed, the Government made provision for the Water Industry to continue using these assessments for charging purposes.  For those properties without a Rateable Value and who are not on a meter we charge a Licence Fee for the supply of water.\n\nQueries About Your bill: <p>If you have any queries regarding your bill you can contact us by telephone, email or letter.  If you decide to contact us by email or letter we will answer your query within 10 working days of receiving the correspondence. If you write to ask us to change the way you pay your bill and we find we cannot make the change we will let you know within 5 working days from the date we receive your letter.</p>\n\nRefund Policy: Your Portsmouth Water account may be in credit for a number of reasons, please see our refund policy for details of how to ask for a refund.\r\n\r\n<p><a href="/customer-services/refund-policy">Portsmouth Water Refund Policy</a>\n\naccordion\n\n'); 
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INSERT INTO `wlcj_postmeta` VALUES (1246, 1920, 'mfn-page-items', 'a:3:{i:0;a:3:{s:3:"uid";s:9:"61d7a3a8d";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:1:"0";s:14:"padding_bottom";s:1:"0";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";s:0:"";}i:1;a:3:{s:3:"uid";s:9:"7e906f7c2";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:1:"0";s:14:"padding_bottom";s:1:"0";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:1:{i:0;a:4:{s:3:"uid";s:9:"74e39da4d";s:4:"size";s:3:"1/1";s:5:"items";a:2:{i:0;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"575e77474";s:4:"size";s:3:"2/3";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:181:"<h4>Find more information below on leaks, water pressure, lead pipes, water meters and approved plumbers.</h4>\n\n<p>Select the title below to see more information on each subject</p>";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}i:1;a:4:{s:4:"type";s:6:"button";s:3:"uid";s:9:"e96aea637";s:4:"size";s:3:"1/3";s:6:"fields";a:14:{s:5:"title";s:13:"REPORT A LEAK";s:4:"link";s:174:"https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/?data_id=dataSource_add_from_url_entry-188d83bccc2-layer-15%3A80&dlg=Report-An-Issue";s:6:"target";s:1:"0";s:5:"align";s:6:"center";s:4:"icon";s:0:"";s:13:"icon_position";s:4:"left";s:5:"color";s:7:"#fa8f1d";s:10:"font_color";s:7:"#ffffff";s:4:"size";s:1:"2";s:10:"full_width";s:1:"1";s:5:"class";s:13:"bolder-button";s:3:"rel";s:0:"";s:8:"download";s:0:"";s:7:"onclick";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}i:2;a:3:{s:3:"uid";s:9:"ef166a4db";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:1:"0";s:14:"padding_bottom";s:1:"0";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:1:{i:0;a:4:{s:3:"uid";s:9:"40451c3c6";s:4:"size";s:3:"1/1";s:5:"items";a:3:{i:0;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"yylabbu6n";s:4:"size";s:3:"1/1";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:638:"<h4 style="color: #e8322c;">Plumbing and Drainage Cover Through HomeServe</h4>\n<p>\n  <a href="https://offer.homeserve.co.uk/portsmouth-water/plumbing-and-drainage-plus/" target="_blank">  <img class="aligncenter" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2026/02/2478896-PW-800x400-Image-and-Roundel-50p-1.jpg" alt="Homeserve promotional image"  />\n  </a>\n</p>\n<p>We’re working with HomeServe, one of the UK’s leading providers of home emergency assistance.</p>\n<p><b>Protect your home\'s plumbing and drainage for 50p a month in your first year* with HomeServe.  \n*New customers, homeowners only. T&Cs apply.</b></p>";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:3:"0px";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}i:1;a:4:{s:4:"type";s:9:"accordion";s:3:"uid";s:9:"ba32fb366";s:4:"size";s:3:"1/1";s:6:"fields";a:7:{s:5:"title";s:0:"";s:5:"count";s:1:"1";s:4:"tabs";a:1:{i:0;a:2:{s:5:"title";s:45:"Plumbing and Drainage Cover Through HomeServe";s:7:"content";s:2881:"<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2026/02/2478896-ROUNDEL-50p-Limited-Offer.png" width="120" class="alignleft" alt="homeserve promotional roundel 50p a month"><p>HomeServe offers cover for your home’s plumbing and drainage, giving you peace of mind that if anything does happen, they can be on hand to help.</p>\n<br/>\n<h2>Take a look at the benefits of cover through HomeServe</h2>\n<ul>\n 	<li><strong>Major and minor problems</strong> – from burst pipes and dripping taps to blocked toilets and leading overflows, you’re covered.</li>\n 	<li><strong>Unlimited number of claims</strong> – each claim has a generous £4,000 cover limit and you only pay a £30 excess for each new problem you claim for.</li>\n 	<li><strong>Access to HomeServe’s expert, approved plumbers</strong> – available nationwide and ready to help, no matter how big or small the repair.</li>\n 	<li><strong>Help is just a phone call away</strong> – HomeServe’s dedicated UK claims line is open 365 days a year.</li>\n</ul>\n\n[button title="Visit Homeserve\'s website" link="https://offer.homeserve.co.uk/portsmouth-water/plumbing-and-drainage-plus/" target="_blank" align="center" icon="" icon_position="" color="#0079c2" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\n\n<p style="font-size: 80%;">Before you apply, please check if you are already covered so you only pay for the cover you need.</p>\n<p style="font-size: 80%;">The above link will take you to HomeServe’s website so you can view more information on the Plumbing and Drainage cover available.</p>\n<p style="font-size: 80%;">HomeServe have listed additional products they offer, which include this Plumbing and Drainage cover, should you wish to add other elements to this cover.</p>\n<p style="font-size: 80%;">\nPortsmouth Water Limited, West Street, Havant, PO9 1LG. Registered in England and Wales under company number 02536455. Portsmouth Water Limited is an appointed representative of HomeServe Membership Limited. HomeServe is a trading name of HomeServe Membership Limited. Authorised and regulated by the Financial Conduct Authority for its general insurance activities. Registered in England and Wales, number 2770612. <a href="https://homeserve.com" target="_blank" rel="noopener">www.homeserve.com</a> Registered office: Cable Drive, Walsall, WS2 7BN. VAT registration number GB 559669669. • HomeServe Membership Limited is not regulated by Ofwat. • HomeServe reserves the right to withdraw this promotion at any time.</p>\n<p style="font-size: 80%;">If you do not wish to receive HomeServe marketing in the future, please click <a href="/customer-services/operational-services/homeserve-opt-out/">here</a></p>\n<p><img class="alignnone size-medium wp-image-9521" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/03/homeserve-usp.jpg" alt=""  /></p>\n\n\n";}}s:7:"open1st";s:1:"0";s:7:"openAll";s:1:"0";s:5:"style";s:9:"accordion";s:7:"classes";s:9:"red-title";}}i:2;a:4:{s:4:"type";s:9:"accordion";s:3:"uid";s:9:"61430870b";s:4:"size";s:3:"1/1";s:6:"fields";a:7:{s:5:"title";s:0:"";s:5:"count";s:2:"11";s:4:"tabs";a:11:{i:0;a:2:{s:5:"title";s:23:"Arranging a leak repair";s:7:"content";s:3724:"<p><strong>Reducing leaks is important both across our network of pipes and for customers pipework in and around the home. By ensuring we don’t waste water through leaks, we can protect our water supplies for the future.</strong></p>\n<h4>Who is responsible for fixing leaks</h4>\n<p>We are here to offer guidance if you find or suspect a leak. If the leak is on the pipes that are owned and managed by Portsmouth Water outside of the property boundary, we are responsible for fixing it.</p>\n<p>If there is a leak on the underground supply pipe that leads into your property, or any internal pipework, you are responsible for repairing the leak and replacing the pipework. Your insurance may provide cover for this, so it is worth checking your documents. </p>\n\n\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/09/Pipe-Ownership-diagram.png" class="aligncenter" /><br>\n\n<h4>Issues with your supply pipe? There’s financial help available</h4>\n\n[one_second]<p><strong>Option 1: Help with a repair (£100 contribution)</strong><br>\nPortsmouth Water will survey for the suspected leak at no cost to you. If we are able to find it, we will contribute £100 towards your repair, if the pipe is repaired within 30 days from leak identification. If the pipe leaks again within 5 years, we are unable to offer any further financial help.</p>[/one_second]\n\n[one_second]<p><strong>Option 2: Help with a replacement (£200 contribution)</strong><br>\nPortsmouth Water will contribute £200 towards replacing the entire supply pipe, if the supply pipe is replaced within 30 days from leak identification. We do not carry out the replacement, but we can recommend a contractor for the job.<br>\nPlease note this offer does not include commercial, business or council/housing association premises.</p>[/one_second]\n\n<p><strong>Our recommendation:</strong><br>\nWe usually find further repairs are usually needed imminently after an initial repair. Therefore, we highly recommend your water supply pipe is fully replaced.\n</p>\n\n[divider height="10" style="default" line="default" themecolor="1"]\n\n<p><strong>Recommended Contractors</strong><br>\n\nIt can be hard to know who to trust to carry out works. To help, please find three local contractors who are all registered with the Water industry Approved Plumbers Scheme, and are experienced in dealing with customers supply pipe leakage:</p>\n<p>The three Companies are;</p>\n\n[divider height="10" style="default" line="default" themecolor="1"]\n\n[one_third]\n<p>JTMP Moling And Water Supply Services Ltd<br>\nTel: 07389 804020<br>\nWebsite: <a href="https://jtmpservices.co.uk/" target="_blank" rel="noopener">https://jtmpservices.co.uk/</a><br/>\nEmail: <a href="mailto:\njtmp_services@outlook.comk">\njtmp_services@outlook.com</a></p>[/one_third]\n\n[one_third]<p>CPI Moling Ltd<br>\n20 Arun Business Park<br>\nBognor Regis<br>\nWest Sussex<br>\nPO22 9SX<br>\nTel: 01243 864765<br>\nMobile: 07720594986<br>\nWebsite: <a href="http://www.cpimoling.co.uk/" target="_blank">www.cpimoling.co.uk</a></p>\n\n[/one_third]\n\n[one_third]\n\n<p>RJ Water Pipes Limited<br>\n25 Burrill Avenue <br>\nPortsmouth<br>\nPO6 2DZ<br>\nTel: 023 9259 7549<br>\nMobile: 07894 996987<br>\nEmail: <a href="mailto:rjwaterpipes@hotmail.co.uk">rjwaterpipes@hotmail.co.uk</a><br>\nWebsite: <a href="http://www.rjwaterpipes.com/" target="_blank" rel="noopener noreferrer">www.rjwaterpipes.com</a></p>\n[/one_third]\n\n[divider height="10" style="default" line="default" themecolor="1"]\n\n<p>In the meantime, should you require further advice on any of the above information or would like us to arrange a visit from one of the three specialist Companies above please do not hesitate to contact our leakage team on 02392 449 082.</p>";}i:1;a:2:{s:5:"title";s:36:"Useful documents - Help fixing leaks";s:7:"content";s:942:"[divider height="10" style="default" line="default" themecolor="1"]\n\n[one_third]\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/09/SUPPLY-PIPE-LEAK-INFORMATION_LEAFLET_A5.pdf" target="_blank"><span style="color: #50788A; font-size: 18px;"><strong>Customer Leak Information Guide</strong></span><br>Read the guide now [PDF]</a></p>\n\n[/one_third]\n\n[one_third]\n<a href="Currently Under Review" target="_blank"><span style="color: #50788A; font-size: 18px;"><strong>Our Leakage Code of Practice</strong></span><br>Currently under review</a></p>\n[/one_third]\n\n[one_third]\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/09/SUPPLY-PIPE-LEAK-INFORMATION_FAQs.pdf" target="_blank"><span style="color: #50788A; font-size: 18px;"><strong>Customer side leaks - FAQs</strong></span><br>Read the frequently asked questions[PDF]</a></p>\n[/one_third]\n[divider height="10" style="default" line="default" themecolor="1"]";}i:2;a:2:{s:5:"title";s:51:"Simple tests to check your water pressure and flow ";s:7:"content";s:2798:"<h4>Simple tests to check your water pressure and flow </h4>\n\n<p>Sometimes your pressure might be different, like at peak times of the day when there’s a higher demand for water. For example, between the hours of 7am – 9am when most of us are up and getting ready for the day ahead. Or in the afternoon/evening around 4pm-7pm, when more people are at home preparing dinner.</p>\n\n<p><strong>But if you think that your water pressure seems lower or your flow is reduced, there are some checks you can do:</p></strong> \n\n<p><strong>Check with your neighbours</p></strong>   \n\n<p>If they are also having issues, it could be a wider supply problem. You can check for <a href="https://portsmouthwater.co.uk"> live disruptions or work that might be affecting your area on our website</a>. If not, try the rest of the checks on this list.</p>  \n\n<p><strong>Check your internal stop tap</p></strong>  \n\n<p><a href="https://youtube.com/shorts/9lj42x4OwfA">Find your internal stop tap</a> (this is usually under the kitchen sink) and turn it off and back on 4 to 5 times, whilst running your cold kitchen tap. This will clear any blockages in the pipework and your pressure should return to normal.</p> \n\n<p><strong>Check your cold kitchen tap</p></strong> \n\n<p>If water flows from your cold kitchen tap but nowhere else, it’s likely you have an internal plumbing issue. We recommend <a href="https://www.watersafe.org.uk/?utm_source=portsmouthwater&utm_medium=portsmouthwaterwebsite">contacting an approved plumber to take a look.</a></p>\n\n<p><strong>Do a 7 second flow test</p></strong>  \n\n<p>First, turn off all taps and appliances. Fill a 1-litre jug or bottle with water from your cold kitchen tap. If it fills in under 7 seconds, your flow is fine. If it takes longer, your water pressure might be low. Regulation guidelines say that there should be 10 metres head of pressure (1 bar) at the boundary, with a flow of 9 litres per minute.</p> \n\n<p><strong>Look for leaks</p></strong> \n\n<p>A sudden drop in pressure could mean there’s a leak. If it’s outside your home, <a href="https://www.portsmouthwater.co.uk/contact-us/"> please contact us and we’ll investigate</a>. If it’s inside, we recommend <a href="https://www.watersafe.org.uk/?utm_source=portsmouthwater&utm_medium=portsmouthwaterwebsite"> contacting an approved plumber.</a></p> \n\n<p><strong>If you’ve recently had a meter fitted</strong>, sometimes that process can stir up natural minerals in the pipe, or perhaps the main water tap wasn’t fully turned back on. You can check that your internal stop tap is fully open and see if this helps.</p>  \n\n<p>If you aren’t able to confirm the issue, <a href="https://www.portsmouthwater.co.uk/contact-us/"> give us a call </a> and we’ll talk you through what you can do. </p>";}i:3;a:2:{s:5:"title";s:41:"Water Leak Allowance: Help with your bill";s:7:"content";s:2632:"<p><strong>Is your water bill higher than usual due to a leak? We may offer financial help through our leak allowance policy. Here\'s everything you need to know about claiming a water leak allowance and reducing unexpected charges.</p></strong>\n\n<h4>What is a water leak allowance?</h4>\n\n<p>A water leak allowance is a one-time bill adjustment that if you qualify, you will not need to pay for water lost through a supply pipe leak.</p>\n\n<p> Our water leak allowance policy is part of our commitment to saving water and supporting customers to help us in our mission to protect our water sources in the future. All allowances are provided at Portsmouth Water\'s discretion.*</p>\n\n<p><strong>How to qualify for a leak allowance</strong></p>\n\n<p>You are eligible for a leak allowance when:</p><ul>\n<li>You are on a water meter</li>\n<li>The leak is on your supply pipe</li>\n<li>The water lost through the leak has been recorded on the water meter</li>\n<li>The leak has been repaired within 60 days from the initial leak identification.</li></ul>\n\n<p><strong>How we calculate your leak allowance amount</strong></p>\n\n<p>We determine your leak allowance by:</p><ul>\n<li>Using your corresponding historical water use to calculate  \'normal\' water use for your household</li>\n<li>Obtaining two meter reads at least 7 days apart to calculate  \'normal\' water use for your household</li>\n<li>Using industry averages based on number of occupiers to calculate estimated water use for your household.</li></ul>\n\n<p><strong>Important terms to be aware of to receive your leak allowance</strong></p>\n<ul>\n<li>One allowance is available for a property within a five year period.</li>\n<li>The allowance will be provided for a maximum of the previous 12 months or two measured bills, whichever is longer.</li>\n<li>This applies to external supply pipe leaks only.</li>\n<li>You must <a href="https://www.portsmouthwater.co.uk/contact-us/">contact us</a> before starting leak repairs.</li>\n<li>After an allowance is applied, we will inform your waste water company to enable them to update their billing records and issue a revised bill.</li>\n<li>After an allowance is applied, you will be issued a new adjusted bill.</li></ul>\n\n<p>Please contact us as soon as you suspect a leak to start your allowance claim. Our team is ready to help you reduce your bill and protect our valuable water resources.</p>\n\n[button title="Read our full Customer Guide on pipework and leaks" icon="" icon_position="" link="/wp-content/uploads/2024/09/SUPPLY-PIPE-LEAK-INFORMATION_LEAFLET_A5.pdf" color="#006EB6" font_color="#ffffff" large="0" class="" download="" onclick=""]";}i:4;a:2:{s:5:"title";s:46:"Is my consumption too high? Have I got a leak?";s:7:"content";s:306:"<p>The video below explains the steps to go through to check for a leak.</p>\n<iframe width="560" height="315" src="https://www.youtube.com/embed/rwcEAKqEIHU?rel=0" frameborder="0"  allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen>class="aligncenter" </iframe>";}i:5;a:2:{s:5:"title";s:17:"Approved plumbers";s:7:"content";s:567:"<h4>Approved Plumbers</h4>\n\n<p>The Water Industry fund a scheme called Water Safe, which is a dedicated online search facility bringing together thousands of qualified contractors employed by plumbing businesses from the seven existing Approved Contractors’ Schemes across the UK.  A link to the search facility is given below.</p>\n\n[button title="Find an approved local plumber" icon="" icon_position="" link="https://www.watersafe.org.uk/?utm_source=portsmouthwater&utm_medium=portsmouthwaterwebsite" target="blank" color="#006EB6" font_color="#ffffff" large="0"]";}i:6;a:2:{s:5:"title";s:21:"Lead pipe information";s:7:"content";s:3586:"<p>At Portsmouth Water we treat your drinking water through a harmless conditioning process to reduce the level of lead leaching into your drinking water. Water does not contain traces of lead when it leaves the treatment works. </p>\n\n<p>For a long time, generally up to 1970, lead was used for some water pipes. Part of or the entire service pipe connecting the water main in the street to your kitchen tap may be made of lead. If your home has been modernised since 1970 and all of its pipework replaced from our stop valve outside your home to the kitchen tap, there should be no lead pipe on your property.</p>\n\n<p>If your home was built:</p>\n<ul>\n    <li>Before 1970 it may have lead pipes</li>\n    <li>After 1970 it is unlikely to have lead pipes</li>\n</ul>\n\n<p>If you are unsure, you can make a simple check:</p>\n\n<h4>Inside your home</h4>\n\n<p>Look in or behind the cupboards in your kitchen. You may also need to look in other places, e.g. the cupboard under the stairs. Find the pipe leading to the kitchen tap. Check if it is lead along as much of its length as possible. Unpainted lead pipes are dull grey. They are also soft. If you scrape the surface gently with a knife, you will see the shiny, silver-coloured metal beneath.</p>\n\n<h4>Outside your home</h4>\n\n<p>Open the flap of the stop valve outside your property. Examine the pipe leading from the stop valve to the property. If you can, scrape its surface gently with a knife. It may not be possible to do this in some cases as access may be difficult.</p>\n\n<p>Other pipe materials in common use are:</p>\n\n<p><strong>Copper</strong> - bright, hard and dull brown<br/>\n<strong>Iron</strong> - dark, very hard and may be rusty<br/>\n<strong>Plastic</strong> - may be grey, black or blue.</p>\n\n<h4>How Can I Find Out If There Is Lead In My Drinking Water?</h4>\n\n<p>If your home has lead pipes, your drinking water may sometimes contain levels of lead. We can tell you how likely this is. We regularly take samples of the water supplied to individual properties in your area and test them for lead. If necessary we can take a sample from your home and tell you the results. If you would like to request this service please telephone the Laboratory on 02392 449083.  </p>\n\n<h4>What Can I Do To Reduce Lead Levels?</h4>\n\n<p>If lead pipes are causing high lead levels in your drinking water, you can take some simple short-term precautions:</p>\n\n<p>Do not drink water that has been standing in the pipes for long periods, for example, overnight, or if no one has been in for several hours.</p>\n\n<p>In these circumstances, draw off a washing-up bowlful of water from the kitchen tap to clear the water which has been standing in the pipes. This need not be wasted but can be used on the garden or for something other than drinking or cooking. If the length of lead pipes exceeds 40 metres, more than a bowlful of water will need to be drawn off.</p>\n\n<p>You can then use the water from the kitchen tap as usual.</p>\n\n<p>If you have any lead pipework between the stop valve outside your home and your kitchen tap, the best solution is to replace it. </p>\n\n<p>If you do that, you can ask us to replace our part of the service pipe between the water main in the street and the stop valve. We do this free of charge.</p>\n\n<p>Make sure that removing lead water pipes does not reduce electrical safety by removing earthing. Ask your electricity supplier if in doubt.</p>\n\n<p>For more information on lead pipes and how to replace your pipe please contact us on 02392 449088 and ask to speak to our Developer Services Department. </p>\n";}i:7;a:2:{s:5:"title";s:39:"Your water pressure and what affects it";s:7:"content";s:1435:"<h4>Your water pressure and what affects it</h4>\n\n<p>Our commitment is for you to have a constant water supply at a minimum pressure of 10 static metres head (1 bar), measured at our stop tap which is normally at the boundary of the premises.</p>\n\n<p>This pressure fills a storage tank, normally located in the attic, and will have a flow rate that would fill a 9-litre bucket in about one minute at the first draw off point in the property – in most cases, your kitchen sink.</p>\n\n<p>A few different things can affect pressure and flow rates: \n\n<p><li>whether your house is built on high or low land\n\n<li>how far away your nearest water source is \n\n<li>how much water is being used by you and your neighbours at the same time \n\n<li>and peak demand conditions/time of day – for example, pressure may be lower in the morning and evening when more people are taking baths and showers. \n\n<li>It can also vary if you have multiple taps, appliances and showers running at the same time.  \n\n<li>any leaks or bursts within the network. </li></p>\n\n<p>Some modern heating appliances and power showers won\'t work below certain pressure levels, so make sure your plumber checks your internal pressure before installation.</p>\n\n<p>Some ball valves and water using appliances require adjustment, depending on the water pressure they receive. If you are unsure of the water pressure you receive you can contact us for advice on 02392 449082.</p>";}i:8;a:2:{s:5:"title";s:40:"Preventing frozen pipes (order free kit)";s:7:"content";s:4752:"<h4>Frozen Pipes and Wrapping Up For Winter</h4>\n\n[button title="Order Free Pipe Lagging and Tap Jackets today via GetWaterFit" icon="" icon_position="" link="https://www.getwaterfit.co.uk/#?utm_source=portsmouthwater&utm_medium=getwaterfit&utm_campaign=savewater&utm_content=registration" target="blank" color="#006EB6" font_color="#ffffff" large="0"]\n\n<p><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2016/11/wrap-up-for-winter-poster.pdf" target="_blank"><img style="width:150px" class="alignright" src= "https://www.portsmouthwater.co.uk/wp-content/uploads/2016/11/wrap-up-2016.jpg"></a>We all take our water supply for granted. But if your home or business suffers a burst pipe this winter, you could be left with no water and a hefty bill to repair the damage to your property.</p>\n\n<p>All pipework within your home or business boundary is your responsibility, so it really is worth protecting it properly to avoid serious problems during cold weather. Further down there is some essential information to help protect your property from burst pipes.</p>\n\n<p>If you do not have any water, before ringing us, check whether your neighbour’s supplies are also affected. If they are not, then the odds are that your pipes are frozen and the lack of supply is not caused by a burst water main out on the road. If your pipes are frozen then the following advice may help.</p>\n\n<h4>If a Pipe Freezes</h4>\n<ul>\n    <li>Turn off the water supply at the stopcock.</li>\n    <li>Check to see if the pipe has burst.</li>\n    <li>Open the affected tap. Slowly thaw the pipe with hot water bottles or a towel soaked in hot water, starting at the end nearest the tap.</li>\n    <li>Never use a naked flame, hair-dryer or blowtorch to thaw the pipe.</li>\n    <li>Don’t leave taps dripping or running as the water may not drain down the plughole if the pipe below is frozen.</li>\n</ul>\n\n<h4>If a Pipe Bursts</h4>\n<ul>\n    <li>Turn off the stopcock and boiler.</li>\n    <li>Open all taps to drain the system quickly.</li>\n    <li>Soak up/block off escaping water with thick towels.</li>\n    <li>Call a qualified plumber. Local water industry recommended plumbers can be found at <a href="https://www.watersafe.org.uk/" target="_blank">https://www.watersafe.org.uk/</a>.</li>\n    <li>If water has leaked near your electrics or into any electrical appliances, switch them off at the mains.</li>\n    <li>Turn off taps once pipework is repaired to avoid further flooding.</li>\n</ul>\n\n<p>Why not be proactive and safeguard your bank balance and water supply by following these simple steps to protect your pipework this winter.</p>\n\n<h4>Avoiding Frozen Pipes</h4>\n<ul>\n    <li>Insulate water tanks and lag pipes (lagging material is available from all good DIY stores). Make sure there are no gaps at bends, valves or fittings.</li>\n    <li>Pay special attention to water tanks and pipes in unheated areas like loft spaces and garages, and check insulation in any property likely to be unoccupied for long periods.</li>\n    <li>Fix dripping taps – even a small trickle can result in a frozen pipe.</li>\n    <li>Find your property’s internal stopcock and make sure you can turn it off if necessary. Most stopcocks are fitted under the kitchen sink and close by turning clockwise.</li>\n    <li>Check your boiler has been serviced.</li>\n    <li>Minimise draughts from outside and close doors and windows to unheated parts of the property.</li>\n    <li>Leave the heating on low when you are away and get a friend or neighbour to check the property regularly.</li>\n    <li>If a property (such as an office or school) is going to be unoccupied for long periods, turn off the water at the stopcock and consider draining down the system so there is no water left in the pipes.</li>\n    <li>Keep a separate supply of drinking water for emergencies.</li>\n</ul>\n\n<h4>From health to heating... Where to find other useful information</h4>\n\n<p>Wrapping up for winter isn’t just about your pipework. It’s also about making sure you and your family are ready for the cold weather – and that’s where the Government’s Get Ready for Winter initiative comes in. Go to <a href="https://www.metoffice.gov.uk/weather/warnings-and-advice/weatherready" target="_blank">https://www.metoffice.gov.uk/weather/warnings-and-advice/weatherready</a> and you’ll find a mine of practical information to help you survive the winter months. From essential tips on winter motoring to finding out what benefits and allowances you can claim to meet heating costs, it’s all there, along with useful links to many other organisations. <a href="/wp-content/uploads/2015/11/WRAP-UP-FLYER.pdf" target="_blank">Please click here for a leaflet on \'Wrapping Up For Winter\'</a>.</p>";}i:9;a:2:{s:5:"title";s:45:"Bogus callers: Is it really Portsmouth Water?";s:7:"content";s:1064:"<img src="/wp-content/uploads/2015/02/bogus-callers.jpg" alt="stop, chain, check" style="float:right;max-width:30%" />\n\n<h4>Knock knock! Who\'s there? Be stranger aware!</h4>\n\n<p>The music-hall image of a man in a mask and striped jumper creeping around in the dark is a far cry from today’s burglar.</p>\n\n<p>The modern day intruder is more likely to arrive in broad daylight and talk his way into your home by claiming he is from the Water Board or another utility company.</p>\n\n<p>Before letting anyone into your home, we recommend you follow STOP, CHAIN, CHECK.</p>\n\n<p>If you see anyone acting suspiciously contact the police on 999.</p>\n\n<h4>You can identify Portsmouth Water staff by their:</h4>\n\n<img src="/wp-content/uploads/2015/02/portsmouth-water-staff.png" style="float:right;max-width:20%;" />\n\n<ul>\n<li>Portsmouth Water photographic identification card</li>\n<li>Portsmouth Water uniform with kingfisher logo</li>\n<li>Portsmouth Water vehicle with kingfisher logo</li>\n</ul>\n\n<p><strong>If you are unsure please call us on 023 9247 7999.</strong></p>";}i:10;a:2:{s:5:"title";s:25:"Questions about insurance";s:7:"content";s:370:"<p>If your property has been damaged following an incident or as a result of our work, please direct any insurance matters to:</p>\n\n<p>Hayley Hewson<br/>\nPortsmouth Water Limited<br/>\nPO Box 8<br/>\nWest Street<br/>\nHavant<br/>\nHampshire<br/>\nPO9 1LG</p>\n\n<p>or via email to <a href="mailto:hayley.hewson@portsmouthwater.co.uk">hayley.hewson@portsmouthwater.co.uk</a></p>";}}s:7:"open1st";s:1:"0";s:7:"openAll";s:1:"0";s:5:"style";s:9:"accordion";s:7:"classes";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}}'); 
INSERT INTO `wlcj_postmeta` VALUES (1247, 1920, 'mfn-page-items-seo', '<h4>Find more information below on leaks, water pressure, lead pipes, water meters and approved plumbers.</h4>\r\n\r\n<p>Select the title below to see more information on each subject</p>\nno-repeat;center top;;\nauto\n\nREPORT A LEAK\n<a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/?data_id=dataSource_add_from_url_entry-188d83bccc2-layer-15%3A80&dlg=Report-An-Issue">https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/?data_id=dataSource_add_from_url_entry-188d83bccc2-layer-15%3A80&dlg=Report-An-Issue</a>\ncenter\nleft\n#fa8f1d\n#ffffff\n2\nbolder-button\n\n<h4 style="color: #e8322c;">Plumbing and Drainage Cover Through HomeServe</h4>\r\n<p>\r\n  <a href="https://offer.homeserve.co.uk/portsmouth-water/plumbing-and-drainage-plus/" target="_blank">  <img class="aligncenter" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2026/02/2478896-PW-800x400-Image-and-Roundel-50p-1.jpg" alt="Homeserve promotional image"  />\r\n  </a>\r\n</p>\r\n<p>We’re working with HomeServe, one of the UK’s leading providers of home emergency assistance.</p>\r\n<p><b>Protect your home\'s plumbing and drainage for 50p a month in your first year* with HomeServe.  \r\n*New customers, homeowners only. T&Cs apply.</b></p>\nno-repeat;left top;;\nauto\n0px\n\nPlumbing and Drainage Cover Through HomeServe: <img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2026/02/2478896-ROUNDEL-50p-Limited-Offer.png" width="120" class="alignleft" alt="homeserve promotional roundel 50p a month"><p>HomeServe offers cover for your home’s plumbing and drainage, giving you peace of mind that if anything does happen, they can be on hand to help.</p>\r\n<br/>\r\n<h2>Take a look at the benefits of cover through HomeServe</h2>\r\n<ul>\r\n 	<li><strong>Major and minor problems</strong> – from burst pipes and dripping taps to blocked toilets and leading overflows, you’re covered.</li>\r\n 	<li><strong>Unlimited number of claims</strong> – each claim has a generous £4,000 cover limit and you only pay a £30 excess for each new problem you claim for.</li>\r\n 	<li><strong>Access to HomeServe’s expert, approved plumbers</strong> – available nationwide and ready to help, no matter how big or small the repair.</li>\r\n 	<li><strong>Help is just a phone call away</strong> – HomeServe’s dedicated UK claims line is open 365 days a year.</li>\r\n</ul>\r\n\r\n[button title="Visit Homeserve\'s website" link="https://offer.homeserve.co.uk/portsmouth-water/plumbing-and-drainage-plus/" target="_blank" align="center" icon="" icon_position="" color="#0079c2" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n<p style="font-size: 80%;">Before you apply, please check if you are already covered so you only pay for the cover you need.</p>\r\n<p style="font-size: 80%;">The above link will take you to HomeServe’s website so you can view more information on the Plumbing and Drainage cover available.</p>\r\n<p style="font-size: 80%;">HomeServe have listed additional products they offer, which include this Plumbing and Drainage cover, should you wish to add other elements to this cover.</p>\r\n<p style="font-size: 80%;">\r\nPortsmouth Water Limited, West Street, Havant, PO9 1LG. Registered in England and Wales under company number 02536455. Portsmouth Water Limited is an appointed representative of HomeServe Membership Limited. HomeServe is a trading name of HomeServe Membership Limited. Authorised and regulated by the Financial Conduct Authority for its general insurance activities. Registered in England and Wales, number 2770612. <a href="https://homeserve.com" target="_blank" rel="noopener">www.homeserve.com</a> Registered office: Cable Drive, Walsall, WS2 7BN. VAT registration number GB 559669669. • HomeServe Membership Limited is not regulated by Ofwat. • HomeServe reserves the right to withdraw this promotion at any time.</p>\r\n<p style="font-size: 80%;">If you do not wish to receive HomeServe marketing in the future, please click <a href="/customer-services/operational-services/homeserve-opt-out/">here</a></p>\r\n<p><img class="alignnone size-medium wp-image-9521" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/03/homeserve-usp.jpg" alt=""  /></p>\r\n\r\n\r\n\n\naccordion\nred-title\n\nArranging a leak repair: <p><strong>Reducing leaks is important both across our network of pipes and for customers pipework in and around the home. By ensuring we don’t waste water through leaks, we can protect our water supplies for the future.</strong></p>\r\n<h4>Who is responsible for fixing leaks</h4>\r\n<p>We are here to offer guidance if you find or suspect a leak. If the leak is on the pipes that are owned and managed by Portsmouth Water outside of the property boundary, we are responsible for fixing it.</p>\r\n<p>If there is a leak on the underground supply pipe that leads into your property, or any internal pipework, you are responsible for repairing the leak and replacing the pipework. Your insurance may provide cover for this, so it is worth checking your documents. </p>\r\n\r\n\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/09/Pipe-Ownership-diagram.png" class="aligncenter" /><br>\r\n\r\n<h4>Issues with your supply pipe? There’s financial help available</h4>\r\n\r\n[one_second]<p><strong>Option 1: Help with a repair (£100 contribution)</strong><br>\r\nPortsmouth Water will survey for the suspected leak at no cost to you. If we are able to find it, we will contribute £100 towards your repair, if the pipe is repaired within 30 days from leak identification. If the pipe leaks again within 5 years, we are unable to offer any further financial help.</p>[/one_second]\r\n\r\n[one_second]<p><strong>Option 2: Help with a replacement (£200 contribution)</strong><br>\r\nPortsmouth Water will contribute £200 towards replacing the entire supply pipe, if the supply pipe is replaced within 30 days from leak identification. We do not carry out the replacement, but we can recommend a contractor for the job.<br>\r\nPlease note this offer does not include commercial, business or council/housing association premises.</p>[/one_second]\r\n\r\n<p><strong>Our recommendation:</strong><br>\r\nWe usually find further repairs are usually needed imminently after an initial repair. Therefore, we highly recommend your water supply pipe is fully replaced.\r\n</p>\r\n\r\n[divider height="10" style="default" line="default" themecolor="1"]\r\n\r\n<p><strong>Recommended Contractors</strong><br>\r\n\r\nIt can be hard to know who to trust to carry out works. To help, please find three local contractors who are all registered with the Water industry Approved Plumbers Scheme, and are experienced in dealing with customers supply pipe leakage:</p>\r\n<p>The three Companies are;</p>\r\n\r\n[divider height="10" style="default" line="default" themecolor="1"]\r\n\r\n[one_third]\r\n<p>JTMP Moling And Water Supply Services Ltd<br>\r\nTel: 07389 804020<br>\r\nWebsite: <a href="https://jtmpservices.co.uk/" target="_blank" rel="noopener">https://jtmpservices.co.uk/</a><br/>\r\nEmail: <a href="mailto:\r\njtmp_services@outlook.comk">\r\njtmp_services@outlook.com</a></p>[/one_third]\r\n\r\n[one_third]<p>CPI Moling Ltd<br>\r\n20 Arun Business Park<br>\r\nBognor Regis<br>\r\nWest Sussex<br>\r\nPO22 9SX<br>\r\nTel: 01243 864765<br>\r\nMobile: 07720594986<br>\r\nWebsite: <a href="http://www.cpimoling.co.uk/" target="_blank">www.cpimoling.co.uk</a></p>\r\n\r\n[/one_third]\r\n\r\n[one_third]\r\n\r\n<p>RJ Water Pipes Limited<br>\r\n25 Burrill Avenue <br>\r\nPortsmouth<br>\r\nPO6 2DZ<br>\r\nTel: 023 9259 7549<br>\r\nMobile: 07894 996987<br>\r\nEmail: <a href="mailto:rjwaterpipes@hotmail.co.uk">rjwaterpipes@hotmail.co.uk</a><br>\r\nWebsite: <a href="http://www.rjwaterpipes.com/" target="_blank" rel="noopener noreferrer">www.rjwaterpipes.com</a></p>\r\n[/one_third]\r\n\r\n[divider height="10" style="default" line="default" themecolor="1"]\r\n\r\n<p>In the meantime, should you require further advice on any of the above information or would like us to arrange a visit from one of the three specialist Companies above please do not hesitate to contact our leakage team on 02392 449 082.</p>\n\nUseful documents - Help fixing leaks: [divider height="10" style="default" line="default" themecolor="1"]\r\n\r\n[one_third]\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/09/SUPPLY-PIPE-LEAK-INFORMATION_LEAFLET_A5.pdf" target="_blank"><span style="color: #50788A; font-size: 18px;"><strong>Customer Leak Information Guide</strong></span><br>Read the guide now [PDF]</a></p>\r\n\r\n[/one_third]\r\n\r\n[one_third]\r\n<a href="Currently Under Review" target="_blank"><span style="color: #50788A; font-size: 18px;"><strong>Our Leakage Code of Practice</strong></span><br>Currently under review</a></p>\r\n[/one_third]\r\n\r\n[one_third]\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/09/SUPPLY-PIPE-LEAK-INFORMATION_FAQs.pdf" target="_blank"><span style="color: #50788A; font-size: 18px;"><strong>Customer side leaks - FAQs</strong></span><br>Read the frequently asked questions[PDF]</a></p>\r\n[/one_third]\r\n[divider height="10" style="default" line="default" themecolor="1"]\n\nSimple tests to check your water pressure and flow : <h4>Simple tests to check your water pressure and flow </h4>\r\n\r\n<p>Sometimes your pressure might be different, like at peak times of the day when there’s a higher demand for water. For example, between the hours of 7am – 9am when most of us are up and getting ready for the day ahead. Or in the afternoon/evening around 4pm-7pm, when more people are at home preparing dinner.</p>\r\n\r\n<p><strong>But if you think that your water pressure seems lower or your flow is reduced, there are some checks you can do:</p></strong> \r\n\r\n<p><strong>Check with your neighbours</p></strong>   \r\n\r\n<p>If they are also having issues, it could be a wider supply problem. You can check for <a href="https://portsmouthwater.co.uk"> live disruptions or work that might be affecting your area on our website</a>. If not, try the rest of the checks on this list.</p>  \r\n\r\n<p><strong>Check your internal stop tap</p></strong>  \r\n\r\n<p><a href="https://youtube.com/shorts/9lj42x4OwfA">Find your internal stop tap</a> (this is usually under the kitchen sink) and turn it off and back on 4 to 5 times, whilst running your cold kitchen tap. This will clear any blockages in the pipework and your pressure should return to normal.</p> \r\n\r\n<p><strong>Check your cold kitchen tap</p></strong> \r\n\r\n<p>If water flows from your cold kitchen tap but nowhere else, it’s likely you have an internal plumbing issue. We recommend <a href="https://www.watersafe.org.uk/?utm_source=portsmouthwater&utm_medium=portsmouthwaterwebsite">contacting an approved plumber to take a look.</a></p>\r\n\r\n<p><strong>Do a 7 second flow test</p></strong>  \r\n\r\n<p>First, turn off all taps and appliances. Fill a 1-litre jug or bottle with water from your cold kitchen tap. If it fills in under 7 seconds, your flow is fine. If it takes longer, your water pressure might be low. Regulation guidelines say that there should be 10 metres head of pressure (1 bar) at the boundary, with a flow of 9 litres per minute.</p> \r\n\r\n<p><strong>Look for leaks</p></strong> \r\n\r\n<p>A sudden drop in pressure could mean there’s a leak. If it’s outside your home, <a href="https://www.portsmouthwater.co.uk/contact-us/"> please contact us and we’ll investigate</a>. If it’s inside, we recommend <a href="https://www.watersafe.org.uk/?utm_source=portsmouthwater&utm_medium=portsmouthwaterwebsite"> contacting an approved plumber.</a></p> \r\n\r\n<p><strong>If you’ve recently had a meter fitted</strong>, sometimes that process can stir up natural minerals in the pipe, or perhaps the main water tap wasn’t fully turned back on. You can check that your internal stop tap is fully open and see if this helps.</p>  \r\n\r\n<p>If you aren’t able to confirm the issue, <a href="https://www.portsmouthwater.co.uk/contact-us/"> give us a call </a> and we’ll talk you through what you can do. </p>\n\nWater Leak Allowance: Help with your bill: <p><strong>Is your water bill higher than usual due to a leak? We may offer financial help through our leak allowance policy. Here\'s everything you need to know about claiming a water leak allowance and reducing unexpected charges.</p></strong>\r\n\r\n<h4>What is a water leak allowance?</h4>\r\n\r\n<p>A water leak allowance is a one-time bill adjustment that if you qualify, you will not need to pay for water lost through a supply pipe leak.</p>\r\n\r\n<p> Our water leak allowance policy is part of our commitment to saving water and supporting customers to help us in our mission to protect our water sources in the future. All allowances are provided at Portsmouth Water\'s discretion.*</p>\r\n\r\n<p><strong>How to qualify for a leak allowance</strong></p>\r\n\r\n<p>You are eligible for a leak allowance when:</p><ul>\r\n<li>You are on a water meter</li>\r\n<li>The leak is on your supply pipe</li>\r\n<li>The water lost through the leak has been recorded on the water meter</li>\r\n<li>The leak has been repaired within 60 days from the initial leak identification.</li></ul>\r\n\r\n<p><strong>How we calculate your leak allowance amount</strong></p>\r\n\r\n<p>We determine your leak allowance by:</p><ul>\r\n<li>Using your corresponding historical water use to calculate  \'normal\' water use for your household</li>\r\n<li>Obtaining two meter reads at least 7 days apart to calculate  \'normal\' water use for your household</li>\r\n<li>Using industry averages based on number of occupiers to calculate estimated water use for your household.</li></ul>\r\n\r\n<p><strong>Important terms to be aware of to receive your leak allowance</strong></p>\r\n<ul>\r\n<li>One allowance is available for a property within a five year period.</li>\r\n<li>The allowance will be provided for a maximum of the previous 12 months or two measured bills, whichever is longer.</li>\r\n<li>This applies to external supply pipe leaks only.</li>\r\n<li>You must <a href="https://www.portsmouthwater.co.uk/contact-us/">contact us</a> before starting leak repairs.</li>\r\n<li>After an allowance is applied, we will inform your waste water company to enable them to update their billing records and issue a revised bill.</li>\r\n<li>After an allowance is applied, you will be issued a new adjusted bill.</li></ul>\r\n\r\n<p>Please contact us as soon as you suspect a leak to start your allowance claim. Our team is ready to help you reduce your bill and protect our valuable water resources.</p>\r\n\r\n[button title="Read our full Customer Guide on pipework and leaks" icon="" icon_position="" link="/wp-content/uploads/2024/09/SUPPLY-PIPE-LEAK-INFORMATION_LEAFLET_A5.pdf" color="#006EB6" font_color="#ffffff" large="0" class="" download="" onclick=""]\n\nIs my consumption too high? Have I got a leak?: <p>The video below explains the steps to go through to check for a leak.</p>\r\n<iframe width="560" height="315" src="https://www.youtube.com/embed/rwcEAKqEIHU?rel=0" frameborder="0"  allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen>class="aligncenter" </iframe>\n\nApproved plumbers: <h4>Approved Plumbers</h4>\r\n\r\n<p>The Water Industry fund a scheme called Water Safe, which is a dedicated online search facility bringing together thousands of qualified contractors employed by plumbing businesses from the seven existing Approved Contractors’ Schemes across the UK.  A link to the search facility is given below.</p>\r\n\r\n[button title="Find an approved local plumber" icon="" icon_position="" link="https://www.watersafe.org.uk/?utm_source=portsmouthwater&utm_medium=portsmouthwaterwebsite" target="blank" color="#006EB6" font_color="#ffffff" large="0"]\n\nLead pipe information: <p>At Portsmouth Water we treat your drinking water through a harmless conditioning process to reduce the level of lead leaching into your drinking water. Water does not contain traces of lead when it leaves the treatment works. </p>\r\n\r\n<p>For a long time, generally up to 1970, lead was used for some water pipes. Part of or the entire service pipe connecting the water main in the street to your kitchen tap may be made of lead. If your home has been modernised since 1970 and all of its pipework replaced from our stop valve outside your home to the kitchen tap, there should be no lead pipe on your property.</p>\r\n\r\n<p>If your home was built:</p>\r\n<ul>\r\n    <li>Before 1970 it may have lead pipes</li>\r\n    <li>After 1970 it is unlikely to have lead pipes</li>\r\n</ul>\r\n\r\n<p>If you are unsure, you can make a simple check:</p>\r\n\r\n<h4>Inside your home</h4>\r\n\r\n<p>Look in or behind the cupboards in your kitchen. You may also need to look in other places, e.g. the cupboard under the stairs. Find the pipe leading to the kitchen tap. Check if it is lead along as much of its length as possible. Unpainted lead pipes are dull grey. They are also soft. If you scrape the surface gently with a knife, you will see the shiny, silver-coloured metal beneath.</p>\r\n\r\n<h4>Outside your home</h4>\r\n\r\n<p>Open the flap of the stop valve outside your property. Examine the pipe leading from the stop valve to the property. If you can, scrape its surface gently with a knife. It may not be possible to do this in some cases as access may be difficult.</p>\r\n\r\n<p>Other pipe materials in common use are:</p>\r\n\r\n<p><strong>Copper</strong> - bright, hard and dull brown<br/>\r\n<strong>Iron</strong> - dark, very hard and may be rusty<br/>\r\n<strong>Plastic</strong> - may be grey, black or blue.</p>\r\n\r\n<h4>How Can I Find Out If There Is Lead In My Drinking Water?</h4>\r\n\r\n<p>If your home has lead pipes, your drinking water may sometimes contain levels of lead. We can tell you how likely this is. We regularly take samples of the water supplied to individual properties in your area and test them for lead. If necessary we can take a sample from your home and tell you the results. If you would like to request this service please telephone the Laboratory on 02392 449083.  </p>\r\n\r\n<h4>What Can I Do To Reduce Lead Levels?</h4>\r\n\r\n<p>If lead pipes are causing high lead levels in your drinking water, you can take some simple short-term precautions:</p>\r\n\r\n<p>Do not drink water that has been standing in the pipes for long periods, for example, overnight, or if no one has been in for several hours.</p>\r\n\r\n<p>In these circumstances, draw off a washing-up bowlful of water from the kitchen tap to clear the water which has been standing in the pipes. This need not be wasted but can be used on the garden or for something other than drinking or cooking. If the length of lead pipes exceeds 40 metres, more than a bowlful of water will need to be drawn off.</p>\r\n\r\n<p>You can then use the water from the kitchen tap as usual.</p>\r\n\r\n<p>If you have any lead pipework between the stop valve outside your home and your kitchen tap, the best solution is to replace it. </p>\r\n\r\n<p>If you do that, you can ask us to replace our part of the service pipe between the water main in the street and the stop valve. We do this free of charge.</p>\r\n\r\n<p>Make sure that removing lead water pipes does not reduce electrical safety by removing earthing. Ask your electricity supplier if in doubt.</p>\r\n\r\n<p>For more information on lead pipes and how to replace your pipe please contact us on 02392 449088 and ask to speak to our Developer Services Department. </p>\r\n\n\nYour water pressure and what affects it: <h4>Your water pressure and what affects it</h4>\r\n\r\n<p>Our commitment is for you to have a constant water supply at a minimum pressure of 10 static metres head (1 bar), measured at our stop tap which is normally at the boundary of the premises.</p>\r\n\r\n<p>This pressure fills a storage tank, normally located in the attic, and will have a flow rate that would fill a 9-litre bucket in about one minute at the first draw off point in the property – in most cases, your kitchen sink.</p>\r\n\r\n<p>A few different things can affect pressure and flow rates: \r\n\r\n<p><li>whether your house is built on high or low land\r\n\r\n<li>how far away your nearest water source is \r\n\r\n<li>how much water is being used by you and your neighbours at the same time \r\n\r\n<li>and peak demand conditions/time of day – for example, pressure may be lower in the morning and evening when more people are taking baths and showers. \r\n\r\n<li>It can also vary if you have multiple taps, appliances and showers running at the same time.  \r\n\r\n<li>any leaks or bursts within the network. </li></p>\r\n\r\n<p>Some modern heating appliances and power showers won\'t work below certain pressure levels, so make sure your plumber checks your internal pressure before installation.</p>\r\n\r\n<p>Some ball valves and water using appliances require adjustment, depending on the water pressure they receive. If you are unsure of the water pressure you receive you can contact us for advice on 02392 449082.</p>\n\nPreventing frozen pipes (order free kit): <h4>Frozen Pipes and Wrapping Up For Winter</h4>\r\n\r\n[button title="Order Free Pipe Lagging and Tap Jackets today via GetWaterFit" icon="" icon_position="" link="https://www.getwaterfit.co.uk/#?utm_source=portsmouthwater&utm_medium=getwaterfit&utm_campaign=savewater&utm_content=registration" target="blank" color="#006EB6" font_color="#ffffff" large="0"]\r\n\r\n<p><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2016/11/wrap-up-for-winter-poster.pdf" target="_blank"><img style="width:150px" class="alignright" src= "https://www.portsmouthwater.co.uk/wp-content/uploads/2016/11/wrap-up-2016.jpg"></a>We all take our water supply for granted. But if your home or business suffers a burst pipe this winter, you could be left with no water and a hefty bill to repair the damage to your property.</p>\r\n\r\n<p>All pipework within your home or business boundary is your responsibility, so it really is worth protecting it properly to avoid serious problems during cold weather. Further down there is some essential information to help protect your property from burst pipes.</p>\r\n\r\n<p>If you do not have any water, before ringing us, check whether your neighbour’s supplies are also affected. If they are not, then the odds are that your pipes are frozen and the lack of supply is not caused by a burst water main out on the road. If your pipes are frozen then the following advice may help.</p>\r\n\r\n<h4>If a Pipe Freezes</h4>\r\n<ul>\r\n    <li>Turn off the water supply at the stopcock.</li>\r\n    <li>Check to see if the pipe has burst.</li>\r\n    <li>Open the affected tap. Slowly thaw the pipe with hot water bottles or a towel soaked in hot water, starting at the end nearest the tap.</li>\r\n    <li>Never use a naked flame, hair-dryer or blowtorch to thaw the pipe.</li>\r\n    <li>Don’t leave taps dripping or running as the water may not drain down the plughole if the pipe below is frozen.</li>\r\n</ul>\r\n\r\n<h4>If a Pipe Bursts</h4>\r\n<ul>\r\n    <li>Turn off the stopcock and boiler.</li>\r\n    <li>Open all taps to drain the system quickly.</li>\r\n    <li>Soak up/block off escaping water with thick towels.</li>\r\n    <li>Call a qualified plumber. Local water industry recommended plumbers can be found at <a href="https://www.watersafe.org.uk/" target="_blank">https://www.watersafe.org.uk/</a>.</li>\r\n    <li>If water has leaked near your electrics or into any electrical appliances, switch them off at the mains.</li>\r\n    <li>Turn off taps once pipework is repaired to avoid further flooding.</li>\r\n</ul>\r\n\r\n<p>Why not be proactive and safeguard your bank balance and water supply by following these simple steps to protect your pipework this winter.</p>\r\n\r\n<h4>Avoiding Frozen Pipes</h4>\r\n<ul>\r\n    <li>Insulate water tanks and lag pipes (lagging material is available from all good DIY stores). Make sure there are no gaps at bends, valves or fittings.</li>\r\n    <li>Pay special attention to water tanks and pipes in unheated areas like loft spaces and garages, and check insulation in any property likely to be unoccupied for long periods.</li>\r\n    <li>Fix dripping taps – even a small trickle can result in a frozen pipe.</li>\r\n    <li>Find your property’s internal stopcock and make sure you can turn it off if necessary. Most stopcocks are fitted under the kitchen sink and close by turning clockwise.</li>\r\n    <li>Check your boiler has been serviced.</li>\r\n    <li>Minimise draughts from outside and close doors and windows to unheated parts of the property.</li>\r\n    <li>Leave the heating on low when you are away and get a friend or neighbour to check the property regularly.</li>\r\n    <li>If a property (such as an office or school) is going to be unoccupied for long periods, turn off the water at the stopcock and consider draining down the system so there is no water left in the pipes.</li>\r\n    <li>Keep a separate supply of drinking water for emergencies.</li>\r\n</ul>\r\n\r\n<h4>From health to heating... Where to find other useful information</h4>\r\n\r\n<p>Wrapping up for winter isn’t just about your pipework. It’s also about making sure you and your family are ready for the cold weather – and that’s where the Government’s Get Ready for Winter initiative comes in. Go to <a href="https://www.metoffice.gov.uk/weather/warnings-and-advice/weatherready" target="_blank">https://www.metoffice.gov.uk/weather/warnings-and-advice/weatherready</a> and you’ll find a mine of practical information to help you survive the winter months. From essential tips on winter motoring to finding out what benefits and allowances you can claim to meet heating costs, it’s all there, along with useful links to many other organisations. <a href="/wp-content/uploads/2015/11/WRAP-UP-FLYER.pdf" target="_blank">Please click here for a leaflet on \'Wrapping Up For Winter\'</a>.</p>\n\nBogus callers: Is it really Portsmouth Water?: <img src="/wp-content/uploads/2015/02/bogus-callers.jpg" alt="stop, chain, check" style="float:right;max-width:30%" />\r\n\r\n<h4>Knock knock! Who\'s there? Be stranger aware!</h4>\r\n\r\n<p>The music-hall image of a man in a mask and striped jumper creeping around in the dark is a far cry from today’s burglar.</p>\r\n\r\n<p>The modern day intruder is more likely to arrive in broad daylight and talk his way into your home by claiming he is from the Water Board or another utility company.</p>\r\n\r\n<p>Before letting anyone into your home, we recommend you follow STOP, CHAIN, CHECK.</p>\r\n\r\n<p>If you see anyone acting suspiciously contact the police on 999.</p>\r\n\r\n<h4>You can identify Portsmouth Water staff by their:</h4>\r\n\r\n<img src="/wp-content/uploads/2015/02/portsmouth-water-staff.png" style="float:right;max-width:20%;" />\r\n\r\n<ul>\r\n<li>Portsmouth Water photographic identification card</li>\r\n<li>Portsmouth Water uniform with kingfisher logo</li>\r\n<li>Portsmouth Water vehicle with kingfisher logo</li>\r\n</ul>\r\n\r\n<p><strong>If you are unsure please call us on 023 9247 7999.</strong></p>\n\nQuestions about insurance: <p>If your property has been damaged following an incident or as a result of our work, please direct any insurance matters to:</p>\r\n\r\n<p>Hayley Hewson<br/>\r\nPortsmouth Water Limited<br/>\r\nPO Box 8<br/>\r\nWest Street<br/>\r\nHavant<br/>\r\nHampshire<br/>\r\nPO9 1LG</p>\r\n\r\n<p>or via email to <a href="mailto:hayley.hewson@portsmouthwater.co.uk">hayley.hewson@portsmouthwater.co.uk</a></p>\n\naccordion\n\n'); 
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INSERT INTO `wlcj_postmeta` VALUES (1313, 1931, 'mfn-page-items', 'a:2:{i:0;a:2:{s:4:"attr";a:18:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:1:"0";s:14:"padding_bottom";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:1:{i:0;a:3:{s:4:"size";s:3:"1/1";s:5:"items";a:1:{i:0;a:3:{s:4:"type";s:6:"column";s:4:"size";s:3:"1/1";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:502:"<h4>The Office of Water Services (OFWAT), the Drinking Water Inspectorate (DWI), and the Environment Agency (EA) regulate Portsmouth Water\'s activities, and links are provided to their websites.</h4>\n\n<p>WaterAid is a charity committed to improving water supplies and sanitation in the developing world and is the charity supported by the Company and the whole water industry.</p>\n\n<p>Other organisations such as Trade Associations, Research and Advisory organisations are also provided with links.</p>";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}i:1;a:2:{s:4:"attr";a:18:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:1:"0";s:14:"padding_bottom";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:1:{i:0;a:3:{s:4:"size";s:3:"1/1";s:5:"items";a:1:{i:0;a:3:{s:4:"type";s:9:"accordion";s:4:"size";s:3:"1/1";s:6:"fields";a:7:{s:5:"title";s:7:"Details";s:5:"count";s:2:"11";s:4:"tabs";a:11:{i:0;a:2:{s:5:"title";s:8:"WaterAid";s:7:"content";s:3596:"<img src="/wp-content/uploads/2015/02/wateraid-logo.jpg" alt="WaterAid UK" style="float:right;" /><p>WaterAid – <a href="http://www.wateraid.org.uk/" target="_blank">www.wateraid.org.uk</a>.</p>\n\n<p>Every day over 1 billion people take their lives in their hands because of unsafe water and inadequate sanitation. To help make a difference to these people the Water Industry set up the WaterAid charity in 1981.</p>\n\n<h4>The Charity Vision and Mission</h4>\n\n<p>WaterAid\'s vision is of a world where everyone has access to safe water and sanitation, with a mission to overcome poverty by enabling the world’s poorest people to gain access to safe water, sanitation and hygiene education.</p>\n\n<p><a href="/wp-content/uploads/2015/02/children_and_wateraid.pdf" target="_blank">Click here for a report on WaterAid and children</a> </p>\n\n<h4>What does Water Aid do</h4>\n\n<p>WaterAid enables the world’s poorest people to gain access to safe water, sanitation and hygiene education. These basic human rights underpin health, education and livelihoods and form the first, essential step in overcoming poverty.</p>\n\n<p>WaterAid works with local partners, who understand local issues, and provide them with the skills and support to help communities set up and manage practical and sustainable projects that meet their real needs.</p>\n\n<p>WaterAid campaigns locally and internationally to change policy and practice and ensure water and sanitation’s vital role in reducing poverty is recognised. WaterAid were important voices in the end poverty campaign.</p>\n\n<h4>Realising the vision</h4>\n\n<p>WaterAid are committed to addressing the vital need for safe water and sanitation head on. They aim to increase impact both directly on the ground through partner organisations, and indirectly by influencing others and promoting best practice in the field.</p>\n\n<p>Above all they aim to be honest, accountable, effective, innovative and flexible. As a learning organisation, WaterAid are constantly evolving. An emphasis on research, analysis, evaluation and dissemination is vital to the charity’s future.</p>\n\n<p>WaterAid ethos is that it is only when all parties work together that there shared vision of a world in which everyone has access to safe water and sanitation can become reality</p>\n\n<h4>What have we done – Customers and Employees</h4>\n\n<p>Over the last 25 years donations to WaterAid received from our customers along with the fundraising efforts of our employees have reached a staggering £250,000.</p>\n\n<p>The average cost per person of supplying a safe water supply to a village, combined with sanitation and hygiene education is only £15. This £15 transforms the standard of life and living in the communities in such a way to give them the best chance of lifting themselves out of extremes of poverty and disease. £250,000 has really made a difference.</p>\n\n<h4>More information and how to donate</h4>\n\n<p>For more information about WaterAid and how the money donated by you is used visit their website on <a href="http://www.wateraid.org.uk/" target="_blank">www.wateraid.org.uk</a></p>\n\n<p>Please help to continue make a difference by continuing to support WaterAid either by using the customer appeal leaflet, which is enclosed with your water bill or by sending a donation to: Portsmouth Water c/o WaterAid Donation, PO Box 8, West Street, Havant, Hants PO9 1LG.</p>\n\n<p>There is no administrative charge by us will all donations received passed straight to WaterAid</p>\n\n<p>Remember £15 for each of these individuals can make a difference between life and death!</p>";}i:1;a:2:{s:5:"title";s:36:"The Office of Water Services (OFWAT)";s:7:"content";s:1268:"<img src="/wp-content/uploads/2015/02/ofwatlogo.gif" alt="OFWAT" style="float:right;" />\n\n<p>The Office of Water Services through its Director General has two prime responsibilities in ensuring that the water undertakers can fund and carry out their primary functions of water supply and disposal, whilst looking after customer\'s interests by controlling increases in charges and monitoring levels of service.</p>\n\n<p>Customers are represented by the Consumer Council for Water. They have their own legal duties which include identifying the main concerns of water customers, making representations to the companies and investigating complaints.</p>\n\n<p>The local Consumer Council for Water for Portsmouth Water\'s customers is:</p>\n\n<p>Consumer Council for Water <br/>\nLondon and South East Region<br/>\n4th Floor (South)<br/>\nHigh Holborn House<br/>\n52-54 High Holborn<br/>\nLondon <br/>\nWC1V 6RL</p>\n\n<p>Phone: 020 7831 4790<br/>\ne-mail: londonandsoutheast@ccw.org.uk</p>\n\n<p>The Ofwat National Customer Council, whose membership brings together the ten regional CSC Chairmen, represents customer interests at a national level.</p>\n\n<p>Further information about Ofwat can be found at <a href="http://www.ofwat.gov.uk/" target="_blank">http://www.ofwat.gov.uk/</a>.</p>";}i:2;a:2:{s:5:"title";s:30:"The Consumer Council for Water";s:7:"content";s:582:"<p>The Consumer Council for Water was set up in 2005 to provide a strong voice for water and sewerage consumers in England and Wales. With offices across these countries, we keep in close contact with companies that provide these services as well as the consumers themselves.</p>\n\n<h4>General enquiries:</h4>\n\n<p>Tel: 0207 931 8502</p>\n\n<p>If you are hard of hearing you can contact us by minicom on 0121 345 1044.</p>\n\n<p>Website: <a href="http://www.ccw.org.uk/" target="_blank">www.ccw.org.uk</a></p>\n\n<p>E-mail: <a href="mailto:enquiries@ccw.org.uk">enquiries@ccw.org.uk</a></p>";}i:3;a:2:{s:5:"title";s:40:"DWIThe Drinking Water Inspectorate (DWI)";s:7:"content";s:783:"<img src="/wp-content/uploads/2015/02/dwi.gif" alt="DWI" style="float:right;" />\n\n<p>The Drinking Water Inspectorate checks that the water companies in England and Wales supply water that is safe to drink and meets the standards set in the Water Quality Regulation. It investigates complaints from consumers and incidents which affect drinking water quality - these can lead to water companies being prosecuted.</p>\n\n<h4>For further information you can contact the DWI at:</h4>\n\n<p>Room M03 <br/>\n55, Whitehall<br/>\nLondon,<br/>\nSW1A 2EY<br/>\nTelephone: 020 7082 8024<br/>\nFax: 020 7082 8028</p>\n\n<p>Website: <a href="http://www.dwi.gov.uk/" target="_blank">http://www.dwi.gov.uk</a><br/>\ne-mail: <a href="mailto:dwi.enquiries@defra.gsi.gov.uk">dwi.enquiries@defra.gsi.gov.uk</a></p>";}i:4;a:2:{s:5:"title";s:27:"The Environment Agency (EA)";s:7:"content";s:479:"<p>The Environment Agency is the independent watchdog which regulates the qualitative and quantitative use of water resources.</p>\n\n<h4>For further information on the EA you can contact their regional office at:</h4>\n\n<p>Guildbourne House<br/>\nChatsworth Road<br/>\nWorthing<br/>\nWest Sussex, BN1 1LD</p>\n\n<p>Telephone: 01903 832 000<br/>\nFax: 01903 821 832<br/>\nwebsite: <a href="http://www.environment-agency.gov.uk/" target="_blank">http://www.environment-agency.gov.uk</a></p>";}i:5;a:2:{s:5:"title";s:46:"United Kingdom Water Industry Research (UKWIR)";s:7:"content";s:672:"<img src="/wp-content/uploads/2015/02/logo.png" alt="UKWIR" style="float:right;" />\n\n<p>United Kingdom Water Industry Research is an organisation set up by the UK water industry to provide a common research framework on shared issues enabling companies to work more efficiently and competitively.</p>\n\n<h4>For further information you can contact UKWIR at:</h4>\n\n<p>UK Water Industry Research Limited<br/>\n1 Queen Anne\'s Gate<br/>\nLondon<br/>\nSW1H 9BT</p>\n\n<p>Tel: +44(0)20 7344 1807<br/>\nFax: +44(0)20 7344 1859<br/>\nWebsite: <a target="_blank" href="http://www.ukwir.org/">http://www.ukwir.org</a><br/>\nE-mail: <a href="mailto:mail@ukwir.org.uk">mail@ukwir.org.uk</a></p>";}i:6;a:2:{s:5:"title";s:8:"Water UK";s:7:"content";s:642:"<img src="/wp-content/uploads/2018/12/WUK-logo-Teal-RGB-e1544798337598.jpg" alt="Water UK" style="float:right;" />\n\n<p>Water UK represents all UK water suppliers and waste water operators at a national and European level. They provide a positive framework for the water industry to engage with government, regulators, stakeholder organisations and the public and seek to develop policy and improve understanding in areas that involve the industry, its customers and stakeholders.</p>\n\n<h4>For further information you can contact Water UK at:</h4>\n\n<p>Website: <a target="_blank" href="http://www.water.org.uk/">http://www.water.org.uk</a></p>";}i:7;a:2:{s:5:"title";s:18:"Water for Wildlife";s:7:"content";s:636:"<p>Water for Wildlife is a unique partnership supporting wetland conservation across the UK. It aims to co-ordinate the wetland work of The Wildlife Trusts, working with water companies, the Environment Agency and other key partners, to provide a more consistent and targeted approach to wetland conservation.</p>\n\n<h4>For further information you can contact Water for Wildlife at:</h4>\n\n<p>Website: <a href="http://www.wildlifetrusts.org/living-landscape/water-wetlands" target="_blank">http://www.wildlifetrusts.org/living-landscape/water-wetlands</a></p>\n\n<img src=/wp-content/uploads/2015/02/Water-for-Wildlife.gif" alt="Water UK"/>";}i:8;a:2:{s:5:"title";s:42:"Hampshire and Isle of Wight Wildlife Trust";s:7:"content";s:299:"<img src="/wp-content/uploads/2015/02/Partner-Logo-supporter1.jpg" alt="Wildlife Trust Partner Logo" class="aligncenter" />\n\n<p><a target="_blank" href="http://www.hwt.org.uk/" title="Hampshire and Isle of Wight Wildlife Trust"  class="aligncenter">Hampshire and Isle of Wight Wildlife Trust</a></p>";}i:9;a:2:{s:5:"title";s:9:"Waterwise";s:7:"content";s:414:"<p>Waterwise is an NGO dedicated to reducing water wastage. They work with the Government, Regulations, Industry Consumer Groups and other NGO\'s.</p>\n\n<h4>For further information you can contact Waterwise at:</h4>\n\n<p>Website: <a target="_blank" href="http://www.waterwise.org.uk/">http://www.waterwise.org.uk</a> </p>\n\n<img src="/wp-content/uploads/2015/02/waterwise.jpg" alt="Water Wise" class="aligncenter" />\n\n";}i:10;a:2:{s:5:"title";s:23:"Energy Saving Community";s:7:"content";s:501:"<p>Energy Saving Community was formed to offer a unique reference point on extensive advice on working as a community to save energy.</p>\n\n<p>Everyone wants to save energy and working together as a community can be a great way to reduce everyone\'s fuel bills and energy use, but it\'s not always easy to know how best to go about it. To find out more please follow the link below.</p>\n\n<p><a href="http://www.energysavingcommunity.co.uk/" target="_blank">http://www.energysavingcommunity.co.uk/</a></p>";}}s:7:"open1st";s:1:"0";s:7:"openAll";s:1:"0";s:5:"style";s:9:"accordion";s:7:"classes";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}}'); 
INSERT INTO `wlcj_postmeta` VALUES (1314, 1931, 'mfn-page-items-seo', '<h4>The Office of Water Services (OFWAT), the Drinking Water Inspectorate (DWI), and the Environment Agency (EA) regulate Portsmouth Water\'s activities, and links are provided to their websites.</h4>\r\n\r\n<p>WaterAid is a charity committed to improving water supplies and sanitation in the developing world and is the charity supported by the Company and the whole water industry.</p>\r\n\r\n<p>Other organisations such as Trade Associations, Research and Advisory organisations are also provided with links.</p>\n\nno-repeat;center top;;\n\nauto\n\nDetails\n\nWaterAid: <img src="/wp-content/uploads/2015/02/wateraid-logo.jpg" alt="WaterAid UK" style="float:right;" /><p>WaterAid – <a href="http://www.wateraid.org.uk/" target="_blank">www.wateraid.org.uk</a>.</p>\r\n\r\n<p>Every day over 1 billion people take their lives in their hands because of unsafe water and inadequate sanitation. To help make a difference to these people the Water Industry set up the WaterAid charity in 1981.</p>\r\n\r\n<h4>The Charity Vision and Mission</h4>\r\n\r\n<p>WaterAid\'s vision is of a world where everyone has access to safe water and sanitation, with a mission to overcome poverty by enabling the world’s poorest people to gain access to safe water, sanitation and hygiene education.</p>\r\n\r\n<p><a href="/wp-content/uploads/2015/02/children_and_wateraid.pdf" target="_blank">Click here for a report on WaterAid and children</a> </p>\r\n\r\n<h4>What does Water Aid do</h4>\r\n\r\n<p>WaterAid enables the world’s poorest people to gain access to safe water, sanitation and hygiene education. These basic human rights underpin health, education and livelihoods and form the first, essential step in overcoming poverty.</p>\r\n\r\n<p>WaterAid works with local partners, who understand local issues, and provide them with the skills and support to help communities set up and manage practical and sustainable projects that meet their real needs.</p>\r\n\r\n<p>WaterAid campaigns locally and internationally to change policy and practice and ensure water and sanitation’s vital role in reducing poverty is recognised. WaterAid were important voices in the end poverty campaign.</p>\r\n\r\n<h4>Realising the vision</h4>\r\n\r\n<p>WaterAid are committed to addressing the vital need for safe water and sanitation head on. They aim to increase impact both directly on the ground through partner organisations, and indirectly by influencing others and promoting best practice in the field.</p>\r\n\r\n<p>Above all they aim to be honest, accountable, effective, innovative and flexible. As a learning organisation, WaterAid are constantly evolving. An emphasis on research, analysis, evaluation and dissemination is vital to the charity’s future.</p>\r\n\r\n<p>WaterAid ethos is that it is only when all parties work together that there shared vision of a world in which everyone has access to safe water and sanitation can become reality</p>\r\n\r\n<h4>What have we done – Customers and Employees</h4>\r\n\r\n<p>Over the last 25 years donations to WaterAid received from our customers along with the fundraising efforts of our employees have reached a staggering £250,000.</p>\r\n\r\n<p>The average cost per person of supplying a safe water supply to a village, combined with sanitation and hygiene education is only £15. This £15 transforms the standard of life and living in the communities in such a way to give them the best chance of lifting themselves out of extremes of poverty and disease. £250,000 has really made a difference.</p>\r\n\r\n<h4>More information and how to donate</h4>\r\n\r\n<p>For more information about WaterAid and how the money donated by you is used visit their website on <a href="http://www.wateraid.org.uk/" target="_blank">www.wateraid.org.uk</a></p>\r\n\r\n<p>Please help to continue make a difference by continuing to support WaterAid either by using the customer appeal leaflet, which is enclosed with your water bill or by sending a donation to: Portsmouth Water c/o WaterAid Donation, PO Box 8, West Street, Havant, Hants PO9 1LG.</p>\r\n\r\n<p>There is no administrative charge by us will all donations received passed straight to WaterAid</p>\r\n\r\n<p>Remember £15 for each of these individuals can make a difference between life and death!</p>\n\nThe Office of Water Services (OFWAT): <img src="/wp-content/uploads/2015/02/ofwatlogo.gif" alt="OFWAT" style="float:right;" />\r\n\r\n<p>The Office of Water Services through its Director General has two prime responsibilities in ensuring that the water undertakers can fund and carry out their primary functions of water supply and disposal, whilst looking after customer\'s interests by controlling increases in charges and monitoring levels of service.</p>\r\n\r\n<p>Customers are represented by the Consumer Council for Water. They have their own legal duties which include identifying the main concerns of water customers, making representations to the companies and investigating complaints.</p>\r\n\r\n<p>The local Consumer Council for Water for Portsmouth Water\'s customers is:</p>\r\n\r\n<p>Consumer Council for Water <br/>\r\nLondon and South East Region<br/>\r\n4th Floor (South)<br/>\r\nHigh Holborn House<br/>\r\n52-54 High Holborn<br/>\r\nLondon <br/>\r\nWC1V 6RL</p>\r\n\r\n<p>Phone: 020 7831 4790<br/>\r\ne-mail: londonandsoutheast@ccw.org.uk</p>\r\n\r\n<p>The Ofwat National Customer Council, whose membership brings together the ten regional CSC Chairmen, represents customer interests at a national level.</p>\r\n\r\n<p>Further information about Ofwat can be found at <a href="http://www.ofwat.gov.uk/" target="_blank">http://www.ofwat.gov.uk/</a>.</p>\n\nThe Consumer Council for Water: <p>The Consumer Council for Water was set up in 2005 to provide a strong voice for water and sewerage consumers in England and Wales. With offices across these countries, we keep in close contact with companies that provide these services as well as the consumers themselves.</p>\r\n\r\n<h4>General enquiries:</h4>\r\n\r\n<p>Tel: 0207 931 8502</p>\r\n\r\n<p>If you are hard of hearing you can contact us by minicom on 0121 345 1044.</p>\r\n\r\n<p>Website: <a href="http://www.ccw.org.uk/" target="_blank">www.ccw.org.uk</a></p>\r\n\r\n<p>E-mail: <a href="mailto:enquiries@ccw.org.uk">enquiries@ccw.org.uk</a></p>\n\nDWIThe Drinking Water Inspectorate (DWI): <img src="/wp-content/uploads/2015/02/dwi.gif" alt="DWI" style="float:right;" />\r\n\r\n<p>The Drinking Water Inspectorate checks that the water companies in England and Wales supply water that is safe to drink and meets the standards set in the Water Quality Regulation. It investigates complaints from consumers and incidents which affect drinking water quality - these can lead to water companies being prosecuted.</p>\r\n\r\n<h4>For further information you can contact the DWI at:</h4>\r\n\r\n<p>Room M03 <br/>\r\n55, Whitehall<br/>\r\nLondon,<br/>\r\nSW1A 2EY<br/>\r\nTelephone: 020 7082 8024<br/>\r\nFax: 020 7082 8028</p>\r\n\r\n<p>Website: <a href="http://www.dwi.gov.uk/" target="_blank">http://www.dwi.gov.uk</a><br/>\r\ne-mail: <a href="mailto:dwi.enquiries@defra.gsi.gov.uk">dwi.enquiries@defra.gsi.gov.uk</a></p>\n\nThe Environment Agency (EA): <p>The Environment Agency is the independent watchdog which regulates the qualitative and quantitative use of water resources.</p>\r\n\r\n<h4>For further information on the EA you can contact their regional office at:</h4>\r\n\r\n<p>Guildbourne House<br/>\r\nChatsworth Road<br/>\r\nWorthing<br/>\r\nWest Sussex, BN1 1LD</p>\r\n\r\n<p>Telephone: 01903 832 000<br/>\r\nFax: 01903 821 832<br/>\r\nwebsite: <a href="http://www.environment-agency.gov.uk/" target="_blank">http://www.environment-agency.gov.uk</a></p>\n\nUnited Kingdom Water Industry Research (UKWIR): <img src="/wp-content/uploads/2015/02/logo.png" alt="UKWIR" style="float:right;" />\r\n\r\n<p>United Kingdom Water Industry Research is an organisation set up by the UK water industry to provide a common research framework on shared issues enabling companies to work more efficiently and competitively.</p>\r\n\r\n<h4>For further information you can contact UKWIR at:</h4>\r\n\r\n<p>UK Water Industry Research Limited<br/>\r\n1 Queen Anne\'s Gate<br/>\r\nLondon<br/>\r\nSW1H 9BT</p>\r\n\r\n<p>Tel: +44(0)20 7344 1807<br/>\r\nFax: +44(0)20 7344 1859<br/>\r\nWebsite: <a target="_blank" href="http://www.ukwir.org/">http://www.ukwir.org</a><br/>\r\nE-mail: <a href="mailto:mail@ukwir.org.uk">mail@ukwir.org.uk</a></p>\n\nWater UK: <img src="/wp-content/uploads/2018/12/WUK-logo-Teal-RGB-e1544798337598.jpg" alt="Water UK" style="float:right;" />\r\n\r\n<p>Water UK represents all UK water suppliers and waste water operators at a national and European level. They provide a positive framework for the water industry to engage with government, regulators, stakeholder organisations and the public and seek to develop policy and improve understanding in areas that involve the industry, its customers and stakeholders.</p>\r\n\r\n<h4>For further information you can contact Water UK at:</h4>\r\n\r\n<p>Website: <a target="_blank" href="http://www.water.org.uk/">http://www.water.org.uk</a></p>\n\nWater for Wildlife: <p>Water for Wildlife is a unique partnership supporting wetland conservation across the UK. It aims to co-ordinate the wetland work of The Wildlife Trusts, working with water companies, the Environment Agency and other key partners, to provide a more consistent and targeted approach to wetland conservation.</p>\r\n\r\n<h4>For further information you can contact Water for Wildlife at:</h4>\r\n\r\n<p>Website: <a href="http://www.wildlifetrusts.org/living-landscape/water-wetlands" target="_blank">http://www.wildlifetrusts.org/living-landscape/water-wetlands</a></p>\r\n\r\n<img src=/wp-content/uploads/2015/02/Water-for-Wildlife.gif" alt="Water UK"/>\n\nHampshire and Isle of Wight Wildlife Trust: <img src="/wp-content/uploads/2015/02/Partner-Logo-supporter1.jpg" alt="Wildlife Trust Partner Logo" class="aligncenter" />\r\n\r\n<p><a target="_blank" href="http://www.hwt.org.uk/" title="Hampshire and Isle of Wight Wildlife Trust"  class="aligncenter">Hampshire and Isle of Wight Wildlife Trust</a></p>\n\nWaterwise: <p>Waterwise is an NGO dedicated to reducing water wastage. They work with the Government, Regulations, Industry Consumer Groups and other NGO\'s.</p>\r\n\r\n<h4>For further information you can contact Waterwise at:</h4>\r\n\r\n<p>Website: <a target="_blank" href="http://www.waterwise.org.uk/">http://www.waterwise.org.uk</a> </p>\r\n\r\n<img src="/wp-content/uploads/2015/02/waterwise.jpg" alt="Water Wise" class="aligncenter" />\r\n\r\n\n\nEnergy Saving Community: <p>Energy Saving Community was formed to offer a unique reference point on extensive advice on working as a community to save energy.</p>\r\n\r\n<p>Everyone wants to save energy and working together as a community can be a great way to reduce everyone\'s fuel bills and energy use, but it\'s not always easy to know how best to go about it. To find out more please follow the link below.</p>\r\n\r\n<p><a href="http://www.energysavingcommunity.co.uk/" target="_blank">http://www.energysavingcommunity.co.uk/</a></p>\n\naccordion\n\n'); 
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INSERT INTO `wlcj_postmeta` VALUES (1563, 1963, 'mfn-page-items', 'a:2:{i:0;a:3:{s:3:"uid";s:9:"6d8f7fe20";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:1:"0";s:14:"padding_bottom";s:1:"0";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:1:{i:0;a:4:{s:3:"uid";s:9:"79a80a095";s:4:"size";s:3:"1/1";s:5:"items";a:1:{i:0;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"159e1b629";s:4:"size";s:3:"1/1";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:194:"<h2>Frequently Asked Questions</h2>\n\n<p>In this section you will find answers to our most frequently asked questions.</p>\n\n<h4>Please choose the question you would like answered from below.</h4>";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}i:1;a:3:{s:3:"uid";s:9:"dfea0a70c";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:1:"0";s:14:"padding_bottom";s:1:"0";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:1:{i:0;a:4:{s:3:"uid";s:9:"23b25ac88";s:4:"size";s:3:"1/1";s:5:"items";a:1:{i:0;a:4:{s:4:"type";s:9:"accordion";s:3:"uid";s:9:"7fe0e712d";s:4:"size";s:3:"1/1";s:6:"fields";a:7:{s:5:"title";s:0:"";s:5:"count";s:2:"12";s:4:"tabs";a:12:{i:0;a:2:{s:5:"title";s:69:"Where can I find out more information about my water bill or charges?";s:7:"content";s:417:"<p>\n  You can find out more about your bill and our charges on our\n  <a href="https://www.portsmouthwater.co.uk/customer-services/our-charges/" target="_blank" rel="noopener noreferrer">\n    Our Charges\n  </a>\n  page.\n</p>\n\n<p>\n  If you want to know more about paying your bill, head to\n  <a href="https://www.portsmouthwater.co.uk/ways-to-pay/" target="_blank" rel="noopener noreferrer">\n    Ways to Pay\n  </a>.\n</p>";}i:1;a:2:{s:5:"title";s:65:"Why do I receive a bill From Southern Water and Portsmouth Water?";s:7:"content";s:219:"<p>Portsmouth Water provides your drinking water and normally Southern Water charge for your waste water.</p>\n\n<p><a href="/customer-services/customer-information/">Find out more on our customer information page</a></p>";}i:2;a:2:{s:5:"title";s:29:"How do I read my water meter?";s:7:"content";s:248:"<p>The meter is placed in a box with the Company\'s stopcock which is either in the pavement or property forecourt.</p>\n\n<p><a href="/customer-services/domestic-water-meters/">Find out how to read your meter on our Domestic Water Meters page</a></p>";}i:3;a:2:{s:5:"title";s:38:"What is the water pressure In my area?";s:7:"content";s:354:"<p>The Company has a duty to provide a minimum guaranteed water pressure of 10 metres head (1 bar). This minimum standard is measured at the Company’s stop valve which is usually situated at the boundary of the property.</p>\n\n<p><a href="/customer-services/operational-services/">Find out how to read your meter on our Operational Services page</a></p>";}i:4;a:2:{s:5:"title";s:52:"What happens to my credit balance when I move house?";s:7:"content";s:319:"<p>If you move within our area of supply any credit balance is passed to your new account. If you move out of area, we can refund this to your bank account.</p>\n\n<p><a href="/customer-services/change-of-address-new-customer/" title="Change of Address Form">Please Click Here To Inform Us If You Are Moving House</a></p>";}i:5;a:2:{s:5:"title";s:58:"Does my rateable value change with my council tax banding?";s:7:"content";s:248:"<p>Water Companies are not permitted to use the banding system to fix their charges. However, if you feel that you are paying too much for your water supply, you can normally switch to a water meter and thereafter pay for what you actually use.</p>";}i:6;a:2:{s:5:"title";s:89:"My tap water is cloudy and has been for a few hours now. Is there anything wrong with it?";s:7:"content";s:675:"<p>Cloudy water is due to lots of air bubbles in the water, which are so small it makes the water appear white. The air in the water will quickly clear (rising from the bottom upwards). </p>\n\n<p>This shows that it is only air and so not harmful at all. If you run the tap and the cloudy water doesn’t clear it could be that the mains water is affected – there may have been some work in the area, such as a burst main. Sometimes work on the water pipes can cause air to be trapped in the water. This should clear in a few days however if it does not then please do not worry; however should you need to call us then please telephone our number under ‘Contact Us’.</p>";}i:7;a:2:{s:5:"title";s:91:"My tap water tastes or smells of TCP, chemical or disinfectant. Is there anything I can do?";s:7:"content";s:751:"<p>We add chlorine at our water treatment works to make sure the public water supply is safe to drink.</p>\n<p>Sometimes you may notice a change in the taste or smell of your drinking water.</p>\n<p>The water is often described as having a TCP, antiseptic, metallic, chemical, medicinal or bitter taste or smell to it. It\'s noticeable when you first run the tap, in boiled drinks, or when a glass of water has stood for a period of time.</p>\n<p>Further advice on causes and what you can do to help can be found in our advice sheet  ‘My tap water tastes or smells of medicine, chemical, disinfectant or TCP’ and can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/WQ_TASTE-SMELL.pdf" target="_blank">here</a>.\n</p>";}i:8;a:2:{s:5:"title";s:33:"What is the hardness of my water?";s:7:"content";s:1202:"<p>Our water is mainly derived from the chalk of the South Downs - it is excellent quality, but its chalk source means that it is moderately hard. Water hardness comes from naturally occurring calcium and magnesium salts, dissolved from the chalk as the water passes through it. 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A Retail Standing Charge that cover covers the cost of sending a bill, having a billing account, reading the meter and dealing with any customer contact. The second is the Wholesale Standing Charge that covers the cost of maintaining the meter and having the capacity to supply you.</p>\n\n<p>We have made these changes because we now have to separate the costs of these activities, ready for competition entering the market for Commercial customers which is due to commence in April 2017.</p>";}i:10;a:2:{s:5:"title";s:29:"My new home has a water meter";s:7:"content";s:2764:"<p>If you move to a property with a meter you will have to pay <p>measured water and sewerage charges.</p>\n\n<p>We would recommend that you take a meter reading as soon as you take responsibility for the property.</p>\n\n<p>If you\'ve not had a metered water supply before, there are a few things you need to know.\n</p>\n\n<ul>\n<li>Your water and sewerage bills will now be linked to how much water you use. 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More information can be found in the “problems paying” section <a href="https://www.portsmouthwater.co.uk/customer-services/problems-paying">here</a>. </p>\n\n<p>Southern Water may be able to offer a single occupancy discount on your waste water account.  For more information please view their website <a href="https://www.southernwater.co.uk/our-charges">here</a>.</p>\n";}}s:7:"open1st";s:1:"0";s:7:"openAll";s:1:"0";s:5:"style";s:9:"accordion";s:7:"classes";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}}'); 
INSERT INTO `wlcj_postmeta` VALUES (1564, 1963, 'mfn-page-items-seo', '<h2>Frequently Asked Questions</h2>\r\n\r\n<p>In this section you will find answers to our most frequently asked questions.</p>\r\n\r\n<h4>Please choose the question you would like answered from below.</h4>\nno-repeat;center top;;\nauto\n\nWhere can I find out more information about my water bill or charges?: <p>\r\n  You can find out more about your bill and our charges on our\r\n  <a href="https://www.portsmouthwater.co.uk/customer-services/our-charges/" target="_blank" rel="noopener noreferrer">\r\n    Our Charges\r\n  </a>\r\n  page.\r\n</p>\r\n\r\n<p>\r\n  If you want to know more about paying your bill, head to\r\n  <a href="https://www.portsmouthwater.co.uk/ways-to-pay/" target="_blank" rel="noopener noreferrer">\r\n    Ways to Pay\r\n  </a>.\r\n</p>\n\nWhy do I receive a bill From Southern Water and Portsmouth Water?: <p>Portsmouth Water provides your drinking water and normally Southern Water charge for your waste water.</p>\r\n\r\n<p><a href="/customer-services/customer-information/">Find out more on our customer information page</a></p>\n\nHow do I read my water meter?: <p>The meter is placed in a box with the Company\'s stopcock which is either in the pavement or property forecourt.</p>\r\n\r\n<p><a href="/customer-services/domestic-water-meters/">Find out how to read your meter on our Domestic Water Meters page</a></p>\n\nWhat is the water pressure In my area?: <p>The Company has a duty to provide a minimum guaranteed water pressure of 10 metres head (1 bar). This minimum standard is measured at the Company’s stop valve which is usually situated at the boundary of the property.</p>\r\n\r\n<p><a href="/customer-services/operational-services/">Find out how to read your meter on our Operational Services page</a></p>\n\nWhat happens to my credit balance when I move house?: <p>If you move within our area of supply any credit balance is passed to your new account. If you move out of area, we can refund this to your bank account.</p>\r\n\r\n<p><a href="/customer-services/change-of-address-new-customer/" title="Change of Address Form">Please Click Here To Inform Us If You Are Moving House</a></p>\n\nDoes my rateable value change with my council tax banding?: <p>Water Companies are not permitted to use the banding system to fix their charges. However, if you feel that you are paying too much for your water supply, you can normally switch to a water meter and thereafter pay for what you actually use.</p>\n\nMy tap water is cloudy and has been for a few hours now. Is there anything wrong with it?: <p>Cloudy water is due to lots of air bubbles in the water, which are so small it makes the water appear white. The air in the water will quickly clear (rising from the bottom upwards). </p>\r\n\r\n<p>This shows that it is only air and so not harmful at all. If you run the tap and the cloudy water doesn’t clear it could be that the mains water is affected – there may have been some work in the area, such as a burst main. Sometimes work on the water pipes can cause air to be trapped in the water. This should clear in a few days however if it does not then please do not worry; however should you need to call us then please telephone our number under ‘Contact Us’.</p>\n\nMy tap water tastes or smells of TCP, chemical or disinfectant. Is there anything I can do?: <p>We add chlorine at our water treatment works to make sure the public water supply is safe to drink.</p>\r\n<p>Sometimes you may notice a change in the taste or smell of your drinking water.</p>\r\n<p>The water is often described as having a TCP, antiseptic, metallic, chemical, medicinal or bitter taste or smell to it. It\'s noticeable when you first run the tap, in boiled drinks, or when a glass of water has stood for a period of time.</p>\r\n<p>Further advice on causes and what you can do to help can be found in our advice sheet  ‘My tap water tastes or smells of medicine, chemical, disinfectant or TCP’ and can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/WQ_TASTE-SMELL.pdf" target="_blank">here</a>.\r\n</p>\n\nWhat is the hardness of my water?: <p>Our water is mainly derived from the chalk of the South Downs - it is excellent quality, but its chalk source means that it is moderately hard. Water hardness comes from naturally occurring calcium and magnesium salts, dissolved from the chalk as the water passes through it. These natural salts give the water a crisp, pleasant and fresh taste and in addition, calcium and magnesium are essential minerals in our diet, making our water some of the best quality drinking water in the country. If you would like any further information relating to hardness please download our <a href="/wp-content/uploads/2015/02/03-WATER-HARDNESS-LIMESCALE.pdf" target="_blank">Water Hardness Advice Leaflet here</a>.</p>\r\n\r\n<p>Sometimes it can be important to know the exact water hardness in your area, particularity if you are purchasing new household appliances such as a dishwasher or washing machine.</p>\r\n\r\n<p>The following table shows the normal ranges of hardness:</p>\r\n\r\n[table id=14 /]\r\n\r\n<p>The table on the water quality page shows the water hardness for the Portsmouth Water area:</p>\r\n\r\n<p><a href="https://www.portsmouthwater.co.uk/about-us/water-quality/">click here to visit the water quality page</a>. </p>\n\nI am on a meter, why does my bill show more than one standing charge?: <p>The standing charge quoted on your bill ends on 30 June 2015 and will not appear on future bills if the bill period is after 30 June 2015.</p>\r\n\r\n<p>The standing charge from 1 July 2015 has been split into two elements. A Retail Standing Charge that cover covers the cost of sending a bill, having a billing account, reading the meter and dealing with any customer contact. The second is the Wholesale Standing Charge that covers the cost of maintaining the meter and having the capacity to supply you.</p>\r\n\r\n<p>We have made these changes because we now have to separate the costs of these activities, ready for competition entering the market for Commercial customers which is due to commence in April 2017.</p>\n\nMy new home has a water meter: <p>If you move to a property with a meter you will have to pay <p>measured water and sewerage charges.</p>\r\n\r\n<p>We would recommend that you take a meter reading as soon as you take responsibility for the property.</p>\r\n\r\n<p>If you\'ve not had a metered water supply before, there are a few things you need to know.\r\n</p>\r\n\r\n<ul>\r\n<li>Your water and sewerage bills will now be linked to how much water you use. The meter measures the incoming water, and the outgoing waste water is normally worked out as a percentage of what was supplied (e.g. 92.5% for household customers) So you now have some control over the size of your bill by being careful how you use water around the home and garden.</li>\r\n<li>We will read the meter twice a year, and send you a bill within a couple of days for what has been recorded since the previous reading. We will also pass the meter reading to your waste water company, normally Southern Water.  We may estimate your usage if we cannot read the meter. This will be based on what you have used before, but you can always phone us with your own actual reading if you think the estimate is too high.</li>\r\n<li>The water meter belongs to us but you can read it to check how much you\'re using. It may be underground in a small chamber on the footpath outside your house, in your garden, in a wall mounted meter box or inside your home (e.g. under the kitchen sink).</li>\r\n<li><p>If you\'re able to, it is good practice to read it regularly because this will help you spot any unexpected increase that could be due to an underground leak or a dripping/leaking appliance or fitting indoors.</p>\r\n<p>Your metered water bill will show the charges under two headings:</p>\r\n\r\n<p>1.The standing (or fixed) charges for your water supply service<br/>\r\n2. The volume charge for water supplied (the number of complete cubic metres used multiplied by the rate per cubic metre)</p>\r\n<p>If you get a higher than expected bill, it may simply be that you have used more water because of things such as garden watering, laying turf or extra people in your home, but it could mean there is a leak or that the meter was misread.  If you are concerned about your meter readings please contact us.</p>\r\n\r\n<p>When you move out, please tell us five working days before you leave so that it can arrange a closing read. </p>\r\n\r\n<p>If you move into a property with a water meter you cannot have the meter removed. If you were not aware that the property had a meter before you bought it, you may wish to pursue this with your conveyance team or solicitor to establish why this information was excluded from the searches made on the property you bought. We will not notify you prior to occupation that your new property is metered unless you specifically contact us.</p>\r\n</li>\r\n</ul>\n\nDo Portsmouth Water offer a single occupancy discount?: <p>Portsmouth Water do not offer a discount for single occupiers.  You may be able to reduce your water charges by having a water meter installed, or applying for our social tariff.  More information can be found in the “problems paying” section <a href="https://www.portsmouthwater.co.uk/customer-services/problems-paying">here</a>. </p>\r\n\r\n<p>Southern Water may be able to offer a single occupancy discount on your waste water account.  For more information please view their website <a href="https://www.southernwater.co.uk/our-charges">here</a>.</p>\r\n\n\naccordion\n\n'); 
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INSERT INTO `wlcj_postmeta` VALUES (1721, 2005, 'mfn-page-items-seo', '<h2>Saving Water Challenge</h2>\r\n\r\n<img src="/wp-content/uploads/2015/02/Earth.jpg" alt="The Earth" class="alignleft" /><p>The Saving Water Challenge involves customers thinking about their behaviour in regard to their own water use and how they can reduce the amount of water they use in their homes. Customers are being asked to think carefully about their water use for non-essential activities such as washing cars, watering bedding plants with a hosepipe and ask themselves, how can I avoid doing it?</p>\r\n\r\n<p>Taking part in the Saving Water Challenge is easy. Just follow the steps below and take up the challenge.</p>\r\n\r\n[one_third]\r\n\r\n<a href="/environment/saving-water/water-calculator/">\r\n<img src="/wp-content/uploads/2015/02/Interactive-Water-Calculator.jpg" class="aligncenter" />\r\n</a>\r\n\r\n[/one_third]\r\n\r\n[one_third]\r\n\r\n<a href="http://www.savewatersavemoney.co.uk/portsmouth/free-water-saving-products" target="_blank">\r\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/09/web_small_water-saving-challenge_04-04-2018_2.jpg"  style="height:156px" class="aligncenter" />\r\n</a>\r\n\r\n[/one_third]\r\n[one_third]\r\n\r\n\r\n<a href="/wp-content/uploads/2016/10/WATER-SAVING-TIPS.pdf" target="_blank">\r\n<img src="/wp-content/uploads/2015/02/Water-Saving-Tips.2.jpg" class="aligncenter" />\r\n</a>\r\n\r\n[/one_third]\r\n\r\n<h4 style="text-align:center;">“Small changes make BIG differences”</h4>\r\nno-repeat;center top;;\r\nauto\r\n\r\n<h4>Useful Documents</h4>\r\n\r\n<a target="_blank" href="/wp-content/uploads/2015/02/4232CC82-5BE4-4BE8-AC5D-828F53A3CF2D.pdf">Save Water Now Leaflet</a><br/>\r\n\r\n<a target="_blank" href="/wp-content/uploads/2015/02/6FB569DB-F65D-4D6B-B644-58BC430226281.pdf">Be Water Wise In The Garden</a>\r\nno-repeat;center top;;\r\nauto\r\n\r\nWant a Colourful Garden and still be water wise?: <p>During the summer the amount of water we use in gardens can soar by up to 70% of our daily total.  There are lots of ways to enjoy a healthy, green garden and protect the environment without using lots of water.  The Royal Horticultural Society offer advice on how to garden in the drought. <a target="_blank" href="http://www.rhs.org.uk/Gardening/Sustainable-gardening/Gardening-in-a-changing-climate/Advice/Dealing-with-Drought" title="Click here for more details. ">Click here for more details.</a>. </p>\r\n\r\n<img src="/wp-content/uploads/2015/02/Flowers.jpg" alt="Flowers" class="alignleft" /><p>In 2007 we established our award winning Drought Tolerant Garden at the entrance to our Head Office in Havant.  We have not   watered it since yet it continues to provide a colourful display which is appreciated by visitors.  See our "Drought Tolerant Garden" section below for more details.</p>\r\n\r\n<p>We have also teamed up with the Parks and Leisure Department at Portsmouth City Council to produce our “Being Water Wise in the Garden” leaflet <a href="/wp-content/uploads/2015/02/6FB569DB-F65D-4D6B-B644-58BC43022628.pdf" title="waterwise in the garden 2011" target="_blank">click here to download a copy.</a>.</p>\r\n\r\n<p>We also have a number of information leaflets (which are available at the click of the button on the left) giving further advice on how to save water in the home and garden.</p>\r\n\r\nWould you like to Save Money on Water and Sewerage Bills?: <p>We have found that many of our customers who change to a water meter use less and they save on their water bills.  The installation cost is usually free and don’t forget, if you have a water meter, by saving water you can save money on your sewerage bill too.  Use our Water Calculator to see how much you can save.</p>\r\n\r\n<img src="/wp-content/uploads/2015/02/V200-Elster-Cold-Water-Meter.jpg" alt="Water Meter" class="alignleft" /><p>Even if you do not have a water meter you should see a reduction in your energy bills because you will be heating up less water.  By using less water it is a win for the environment and a win for your pocket.</p>\r\n\r\n<p><a href="https://www.portsmouthwater.co.uk/customer-services/domestic-water-meters/">For more information on changing to a meter click here</a> or give our friendly Customer Service Team a call on 023 9249 9666.</p>\r\n\r\nWe are doing our bit too!: <p>We recognise the role we have to save water and reducing leakage is one of our key priorities.  We endeavour to repair any leaks that “show” above ground within 3 days.  Underground leaks can be more difficult to detect.  However, by using the latest technology we are constantly monitoring our network to minimise the water lost through leakage.</p>\r\n\r\n<p>We provide a free leakline number for our customers to report leaks, so if you spot a leak please let us know on 0800 434 6104.  Alternatively click here to report a leak.</p>\r\n\r\nHelp from Others: Waterwise is a non-governmental organisation dedicated to promoting water efficiency and reducing per capita consumption.  They work with the Government, Regulations, Industry Consumer Groups and other non-governmental organisations.  To find out more please use the link below.\r\n\r\n<a href="http://www.waterwise.org.uk/" target="_blank">http://www.waterwise.org.uk</a>\r\n\r\n<a href="/wp-content/uploads/2016/10/WATER-SAVING-TIPS.pdf"><img class="aligncenter size-full wp-image-4860" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/watersavingtips.jpg" alt="watersavingtips" width="800" height="568" /></a>\r\n\r\nDrought Tolerant Garden: <p>A new Drought Tolerant Garden has been established at the entrance to the Company\'s Head Office. It demonstrates that gardens that don\'t have to be watered can still be colourful. See the section below for more  </p>\r\n\r\n<p>Click on the image below to view a larger version. </p>\r\n\r\n<a href="/wp-content/uploads/2015/02/Drought_Garden.pdf" target="_blank"><img src="/wp-content/uploads/2015/02/Drought_Gardenpic.jpg" alt="Drought Tolerant Garden" title="Drought Tolerant Garden"></a>\r\n\r\n[button title="Be Water Wise in the Garden" icon="" icon_position="" link="/wp-content/uploads/2015/02/6FB569DB-F65D-4D6B-B644-58BC430226281.pdf" target="_blank" color="theme" font_color="" large="0" class="" download="" onclick=""]\r\n\r\nAward Winning Drought Tolerant Garden: <h4>Regional Certificate Of Excellence</h4>\r\n\r\n<p>The drought tolerant garden, established by Portsmouth Water at its Head Office entrance in 2007 as part of its 150 year anniversary celebrations, has been awarded a Certificate of Excellence in the 2008 South & South East in Bloom Competition.</p>\r\n\r\n<p>The plants in the garden, all of which require little or no watering, were chosen to be visually stimulating whilst contributing colour, scent and variation in leaf texture and shape.</p>\r\n\r\n<p>Diane Bourne, our Drawing Office Supervisor, who was responsible for co-ordinating the design, says "At first we were rather apprehensive about how successful the garden would be. We only watered the garden in the first month and ever since then it has become really well established. Staff and visitors to the office, as well as passers-by, have complimented us on the display and this award really is the icing on the cake.</p>\r\n\r\n<p>Credit must also go to \'Back Gate Gardens\' who prepared the design, and our operational staff, led by Ian Davies, who have planted and maintained it. This is the first time we have entered the competition and it is pleasing to win an award at the first attempt."</p>\r\n\r\n<p>For further details, please contact Andy Neve, Technical Director, on 023 9249 9888.</p>\r\n\r\n<img src="/wp-content/uploads/2015/02/Drought-Tolerant-Garden-Award.jpg" class="aligncenter" />\r\n\r\n<p style="display:block;text-align:center;">Pictured: Diane Bourne and Ian Davies showing certificate in the Drought Garden.</p>\r\n\r\n[button title="Be Water Wise in the Garden" icon="" icon_position="" link="/wp-content/uploads/2015/02/6FB569DB-F65D-4D6B-B644-58BC430226281.pdf" target="_blank" color="theme" font_color="" large="0" class="" download="" onclick=""]\r\n\r\naccordion\r\n\r\n'); 
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INSERT INTO `wlcj_postmeta` VALUES (1800, 2027, 'mfn-page-items', 'a:2:{i:0;a:2:{s:4:"attr";a:18:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:1:"0";s:14:"padding_bottom";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:1:{i:0;a:3:{s:4:"size";s:3:"1/1";s:5:"items";a:1:{i:0;a:3:{s:4:"type";s:6:"column";s:4:"size";s:3:"1/1";s:6:"fields";a:12:{s:5:"title";s:0:"";s:7:"content";s:3549:"<h4>Conservation</h4>\n\n<img src="/wp-content/uploads/2015/02/Common-Spotted-Orchid-Fort-Southwick-Custom.jpg" class="alignright" /><p>Portsmouth Water operates within an environmentally sensitive area, with internationally important inter tidal mudflats and saltmarsh along the coast, and the chalk streams of the South Downs which provide a very special wetland habitat and water resource. 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The peak and annual abstraction licensed quantities remain unaffected.</p>\n\n<p>The outcome of the Habitats Directive for the Fishbourne source is the imposition of an autumnal restriction which limits weekly abstractions but would not affect the peak drought output of the site.</p>\n\n<p>Fishbourne together with a further group of five abstraction sites will have an aggregated licence with an annual abstraction of 15% less than the sum of the individual licence. As there are no further restrictions to the group there will be no impact upon peak deployable outputs.</p>\n\n<p>Whilst the Habitats Directive outcomes have been published for the Chichester and Langstone Harbours the company intends to continue the existing studies of over wintering bird behaviour in the Harbours as part of the ecological studies associated with the Havant Thicket Winter Storage Reservoir.</p>";}i:2;a:2:{s:5:"title";s:24:"Amenities and Recreation";s:7:"content";s:1844:"<p>Staunton Country Park, in conjunction with Portsmouth Water launched a ‘Water is Life’ Trail for visitors as part of the education programme. The Trail continues to attract large number of visitors and is reported to be successful by Staunton Country Park.</p>\n\n<p>The Water Trail can either be guided or self-guided and is designed to help educate children and parents visiting the Park about the importance of water as a resource and encourage them to be more water efficient. The Trail takes the form of a walk within the park searching for water information boards.</p>\n\n<p>The ‘Water Is Life’ education programme provides school children of all ages the opportunity to learn about the world of water by completing practical tasks using resources provided by Portsmouth Water.</p>\n\n<p>The Company provides children at Key Stage 2 and 3 with water ‘information boxes’ containing a number of hands on experiments and activity sheets to assist the process of learning about the importance of water.</p>\n\n<p>The Country Parks at Havant Thicket (in the Staunton Country Park) and Highwood Reservoir (in the Itchen Valley Country Park) are open to the general public and managed by Local Authorities. At other sites there is limited access by public footpaths and bridleways.</p>\n\n<img src="/wp-content/uploads/2015/02/Clanfield-Reservoir-Observ-Custom.jpg" class="alignleft" /><p>At the Clanfield Service Reservoirs site, The Hampshire Astronomical Society has for many years operated a number of observatories for the benefit of its members. Small groups of members of the public are able to visit by prior arrangement with the Society.</p>\n\n<p>Portsmouth Water\'s River Itchen Water Treatment Works and Farlington Water Treatment Works are available for educational visits by schools, universities and other organised groups.</p>";}}s:7:"open1st";s:1:"0";s:7:"openAll";s:1:"0";s:5:"style";s:9:"accordion";s:7:"classes";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}}'); 
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When new structures and buildings are required, the Company\'s policy is to ensure that, by careful design and landscaping, they blend into their surroundings. We continue to give full consideration to the environmental aspects of all our activities throughout our area of supply.</p>\r\n\r\n<p>We are committed to ensuring compliance with all environmental legislation and obligations, carefully assessing the impact of our activities, especially construction projects on the environment, to ensure that the impact of such schemes is minimised. In 2013/14 the Company Environmental and Biodiversity Specialist developed a new environmental screening tool to help our engineers and project managers to identify any potential environmental and ecological constraints. The new tools use a Geographical Information System (GIS) to display data on maps displaying protected habitats, species and monuments. The data has been obtained from Natural England, English Heritage, the Environment Agency and County ecological record offices.</p>\r\n\r\n<h4>Annual Conservation & Recreation Reports</h4>\r\n\r\n<ul>\r\n  <li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2017/12/2016-17-CAR-Report.pdf">2016/17</a>\r\n  <li><a href="/wp-content/uploads/2015/02/2015-16-CAR-Report.pdf" target="_blank" title="2015-16 CAR Report">2015/16</a></li>\r\n  <li><a href="/wp-content/uploads/2015/08/2014-15-CAR-Report.pdf" target="_blank" title="2014-15 CAR Report">2014/15</a></li>\r\n  <li><a href="/wp-content/uploads/2015/02/9A149AE0-C7B3-42C7-BAF8-70E36D616087.pdf" target="_blank" title="2013-14 CAR Report">2013/14</a></li>\r\n  <li><a href="/wp-content/uploads/2015/02/3009B18E-04AA-4296-83A8-DC2D6F35C2BA.pdf" target="_blank" title="2012-13 CAR Report">2012/13</a></li>\r\n  <li><a href="/wp-content/uploads/2015/02/07D41B96-11C6-4A08-8023-FD21151D8731.pdf" target="_blank" title="2010 -11 CAR Report">2010/11</a></li>\r\n  <li><a href="/wp-content/uploads/2015/02/07D41B96-11C6-4A08-8023-FD21151D8731.pdf" target="_blank" title="2010 -11 CAR Report">2010/11</a></li>\r\n  <li><a href="/wp-content/uploads/2015/02/2A134326-0973-446E-B0E8-CECD1B7DC9A2.pdf" title="2009-10 CAR Report" target="_blank">2009/10</a></li>\r\n</ul>\n\nno-repeat;center top;;\n\nauto\n\nSustainable Procurement: <p>In procuring goods and services, the Company\'s practices are as follows:-</p>\r\n\r\n<p>• The environmental impact of new capital schemes are investigated as appropriate and sensitive sites are either avoided or mitigation measures carried out, subject to independent ecological advice.</p>\r\n\r\n<p>• New capital schemes are designed and constructed so as to blend with their existing surroundings as far as is economic and practicable.</p>\r\n\r\n<p>• Opportunities for environmental enhancement are taken where it is economic and practicable to do so.</p>\r\n\r\n<p>• The potential archaeological impact of new capital schemes is investigated prior to commencement of work and monitored during implementation, subject to independent advice.</p>\r\n\r\n<p>• Recycling or re-use of excavated materials is carried whenever economic and practicable.</p>\r\n\r\n<p>• All vehicles used have diesel engines with Euro 4 reduced emissions.</p>\r\n\r\n<p>• Diesel fuel has low sulphur content, with benefits to exhaust emissions.</p>\r\n\r\n<p>• Timber used is from replanted forests.</p>\r\n\r\n<p>• 85% of reinstatement material is recycled.</p>\r\n\r\n<p>• We ensure that our pipe suppliers have suitable policies for control of pollution, resource management and material selection.</p>\n\nOther Environmental Projects: <p>A study into the sustainability of abstraction from the River Itchen was undertaken to establish whether Habitats Directive species were adversely affected by the activities of Portsmouth Water and Southern Water services, the study was concluded in 2007/08.</p>\r\n\r\n<p>The outcome for the abstraction licence at Gaters Mill, the point of abstraction for the River Itchen Water Treatment Works, is a reduction in summer monthly abstraction or peak deployable output, and imposition of a minimum residual flow or ‘hands off’ flow condition which restricts abstraction from the river when flow falls to a specified level, together with an annual licence reduction. The implications of the sustainability reductions have been included in the company’s draft water resources plan as submitted to the Secretary of State in March 2008.</p>\r\n\r\n<p>Chichester and Langstone Harbours are Special Protection Areas (SPAs) under the Habitats Directive. A study into the sustainability of abstraction from the Company’s West Sussex sources was undertaken to establish whether wading birds were adversely affected by the activities of the water company, the study was concluded in 2007/08.</p>\r\n\r\n<p>The outcome of the Habitats Directive for the abstraction licence at Havant and Bedhampton Springs is the application of a minimum residual flow condition to the Hermitage Stream and ‘Hampshire Lavant’ which is likely to reduce the peak drought output of the spring’s source. The peak and annual abstraction licensed quantities remain unaffected.</p>\r\n\r\n<p>The outcome of the Habitats Directive for the Fishbourne source is the imposition of an autumnal restriction which limits weekly abstractions but would not affect the peak drought output of the site.</p>\r\n\r\n<p>Fishbourne together with a further group of five abstraction sites will have an aggregated licence with an annual abstraction of 15% less than the sum of the individual licence. As there are no further restrictions to the group there will be no impact upon peak deployable outputs.</p>\r\n\r\n<p>Whilst the Habitats Directive outcomes have been published for the Chichester and Langstone Harbours the company intends to continue the existing studies of over wintering bird behaviour in the Harbours as part of the ecological studies associated with the Havant Thicket Winter Storage Reservoir.</p>\n\nAmenities and Recreation: <p>Staunton Country Park, in conjunction with Portsmouth Water launched a ‘Water is Life’ Trail for visitors as part of the education programme. The Trail continues to attract large number of visitors and is reported to be successful by Staunton Country Park.</p>\r\n\r\n<p>The Water Trail can either be guided or self-guided and is designed to help educate children and parents visiting the Park about the importance of water as a resource and encourage them to be more water efficient. The Trail takes the form of a walk within the park searching for water information boards.</p>\r\n\r\n<p>The ‘Water Is Life’ education programme provides school children of all ages the opportunity to learn about the world of water by completing practical tasks using resources provided by Portsmouth Water.</p>\r\n\r\n<p>The Company provides children at Key Stage 2 and 3 with water ‘information boxes’ containing a number of hands on experiments and activity sheets to assist the process of learning about the importance of water.</p>\r\n\r\n<p>The Country Parks at Havant Thicket (in the Staunton Country Park) and Highwood Reservoir (in the Itchen Valley Country Park) are open to the general public and managed by Local Authorities. 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INSERT INTO `wlcj_postmeta` VALUES (1978, 2161, 'mfn-page-items', 'a:3:{i:0;a:3:{s:3:"uid";s:9:"c836b7673";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:1:"0";s:14:"padding_bottom";s:1:"0";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:1:{i:0;a:4:{s:3:"uid";s:9:"017d03ccd";s:4:"size";s:3:"1/1";s:5:"items";a:2:{i:0;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"970ae3e78";s:4:"size";s:3:"2/3";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:609:"<h1>Our Promise to You</h1>\n\n<p>Our Developer Customer promise sets out the levels of service developers can expect from Portsmouth Water.\nWe understand that our performance in dealing with your enquiry will help you meet deadlines and shape your decision with your preferred supplier.\nOur promise ensures that by working in partnership with you we can deliver water to your development in a timely and efficient way.</p>\n \n<p>You have a choice about who provides your new water supply connection. New water mains and connections can be laid by us, you can appoint a Self-lay Provider, or New Appointee.</p>\n\n";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}i:1;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"48279188f";s:4:"size";s:3:"1/3";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:617:"<h2 style="color: #ffffff;">Contact Information</h2>\n\n<p style="color: #ffffff;"><em>Mains Requisitions and Diversions</em></p>\n\n<p style="color: #ffffff;">Developer Services Team<br/>\nEmail: <a style="color: #ffffff;" href="mailto:new.developments@portsmouthwater.co.uk">new.developments@portsmouthwater.co.uk</a><br/>\nTel: 02392 249 327.</p>\n\n<hr />\n\n<p style="color: #ffffff;"><em>New Service Connections</em></p>\n\n<p style="color: #ffffff;">New Services Team<br/>\nEmail: <a style="color: #ffffff;" href="mailto:new.services@portsmouthwater.co.uk">new.services@portsmouthwater.co.uk</a><br/>\nTel: 023 9244 9088</p>";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:7:"#0095eb";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:17:"20px 8px 10px 8px";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}i:1;a:3:{s:3:"uid";s:9:"762acef07";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:1:"0";s:14:"padding_bottom";s:1:"0";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:2:{i:0;a:4:{s:3:"uid";s:9:"2ap85lvd8";s:4:"size";s:3:"1/1";s:5:"items";a:1:{i:0;a:4:{s:4:"type";s:6:"visual";s:3:"uid";s:9:"q3hkipu58";s:4:"size";s:3:"1/1";s:6:"fields";a:3:{s:5:"title";s:0:"";s:7:"content";s:979:"<h2>Self-lay Providers (SLPs)</h2><p>Note: Dedicated SLP page in development.</p><p>New water mains and/or new service connections  for your development can be laid by us or you can appoint your own accredited contractor, known as a self-lay provider (SLP). You can complete a self-lay point of connection enquiry by completing <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/05/SELF-LAY-APPLICATION-FORM_FILLABLE.pdf">this form</a>.</p><p>Once your development is complete, we’ll adopt the water network as long as it meets the guidance we provide below.</p><p>To ensure all work is carried out to the required standards, SLPs must be accredited to the Water Industry Registration Scheme (WIRS), run by Lloyd\'s Register.</p><p>You can find a WIRS accredited self-lay provider, along with information about the scheme, on the <a href="https://www.lr.org/en/utilities/water-industry-registration-scheme-wirs-wirsae/search/">Lloyd\'s Register website</a>.</p>";s:7:"classes";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}i:1;a:4:{s:3:"uid";s:9:"08591f079";s:4:"size";s:3:"1/1";s:5:"items";a:1:{i:0;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"17b43fd0b";s:4:"size";s:3:"1/1";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:3212:"<h2 style="color: #ffffff;">Code for Adoption Agreements</h2>\n<p style="color: #ffffff;">To arrange water supplies for your site or new property, you can choose the installer that best suits your needs and timescales. This might not be Portsmouth Water. It may be more economical and may suit your building programme for an independent ‘self-lay provider’ (SLP) to install the water mains. In addition it may afford you opportunities to use one SLP to install multiple utilities.</p>\n\n<p style="color: #ffffff;">The SLPs are accredited to the standards necessary for us to adopt the pipework at completion. We supervise their work in the same way that we supervise our own contractors.</p>\n\n<p style="color: #ffffff;">You can find out more below:</p>\n<ol style="color:#fff">\n 	<li><span style="color: #ffffff;">For delivery options available for new connections infrastructure that Developers and Self-lay Providers, require, or the use of New Appointees. <strong><a style="color: #ffffff;" href="https://www.portsmouthwater.co.uk/developers/new-developments/">Click here</a> </strong></span></li>\n 	<li><span style="color: #ffffff;">To view our current procedural guidance, model adoption agreements, or forms required to complete for the construction and adoption of the relevant infrastructure, including application forms.<strong> <a style="color: #ffffff;" href="https://www.portsmouthwater.co.uk/developers/new-developments/">Click here</a></strong></span></li>\n 	<li><span style="color: #ffffff;">For details of current levels of service, for Developers and others, that we publicly report against <a style="color: #ffffff;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/DC95A58D-15C7-408F-9601-275916DC8E27.pdf"><strong>Click here</strong></a></span></li>\n        <li><span style="color: #ffffff;">For details of all levels of service, and how Portsmouth Water are performing within the water industry, visit the Water UK website: <a style="color: #ffffff;" href="https://developerservices.water.org.uk">https://developerservices.water.org.uk</a></span></li>\n 	<li><span style="color: #ffffff;"> For information about our complaints process, including timescales. <strong><a style="color: #ffffff;" href="https://www.portsmouthwater.co.uk/customer-services/customer-complaints/">Click here</a></strong></span><br/>\n<span style="color: #ffffff;">For details of our Code for Adoption Agreements redress arrangements <a style="color: #ffffff; font-weight:700;" href="/wp-content/uploads/2018/03/Developer-Services-Redress.pdf">click here</a></span></li>\n\n</ol>\n<p style="color: #ffffff;">Contact information for queries:</p>\n\n<p style="color: #ffffff;"><em>Mains Requisitions and Diversions</em></p>\n\n<p style="color: #ffffff;">Developer Services Team<br/>\nEmail: <a style="color: #ffffff;" href="mailto:new.developments@portsmouthwater.co.uk">new.developments@portsmouthwater.co.uk</a><br/>\nTel: 02392 249 327.</p>\n\n<p style="color: #ffffff;"><em>New Service Connections</em></p>\n\n<p style="color: #ffffff;">New Services Team<br/>\nEmail: <a style="color: #ffffff;" href="mailto:new.services@portsmouthwater.co.uk">new.services@portsmouthwater.co.uk</a><br/>\nTel: 023 9244 9088</p>";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:7:"#2a6dba";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:9:"30px 20px";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}i:2;a:3:{s:3:"uid";s:9:"f8481bc7b";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:2:"30";s:14:"padding_bottom";s:1:"0";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:2:{i:0;a:4:{s:3:"uid";s:9:"h819fnfzk";s:4:"size";s:3:"1/1";s:5:"items";a:1:{i:0;a:4:{s:4:"type";s:6:"visual";s:3:"uid";s:9:"ryg1sm3kf";s:4:"size";s:3:"1/1";s:6:"fields";a:3:{s:5:"title";s:0:"";s:7:"content";s:4099:"<h2>What are \'Codes for Adoption\'?</h2><p>The Water Act 2014 introduced changes to the Water Industry Act 1991 (WIA91) requiring Ofwat to issue statutory codes for adoption agreements. These are the agreements that developers or self-lay providers (SLPs) enter into when they want an appointed water company to take over responsibility for infrastructure they have constructed. They are the agreements entered into under section 51A WIA91 for water infrastructure.</p><p>The water code documentation was approved by Ofwat in September 2020. The approved set of documents can be found on the Water UK <a href="https://www.water.org.uk/technical-guidance/developers-services/water-asset-adoption/" target="_blank" rel="noopener">website</a>.</p><p>Codes for adoption will go-live from <strong>1 January 2021</strong>.</p><p>In preparation, all water companies are required to publish certain documents. Please find our documentation below.</p><h2>Design and Construction Specification (DCS)</h2><p>Portsmouth Water’s Design and Construction Specification can be found <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/12/PRT-DCS.pdf" target="_blank" rel="noopener">here</a></p><h2>Local Practices</h2><p>The DCS allows Portsmouth Water to introduce a local practice in certain permitted areas where our operational requirements are not adequately covered in the document. Our Local Practices can be found in Section 19 of our DCS</p><h2>Annual Contestability Summary (ACS)</h2><p>Activities in relation to new mains and services are open to competition. This is referred to as “contestable” work. These activities include the majority of work a Developer needs to serve a new development and includes all work to lay and test new mains and services. Water Companies have a responsibility to maintain wholesome water supplies to Customers, some higher risk work may be defined as “non-contestable” and can normally only be carried out by the Water Company itself.</p><p>We will publish our ACS annually and look to evolve the document to enable further contestable activities each year. You can view our Annual Contestability Summary <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/01/PRT-ACS-22.pdf" target="_blank" rel="noopener">here</a>.</p><p>We would welcome any feedback on our ACS and Local Practices by 22 December 2020.</p><h2>Model Water Adoption Agreement (MWAA) and Named Contacts</h2><p>A copy of our Model Water Adoption Agreement can be <a href="/wp-content/uploads/2021/02/PRT_Codes-for-Adoption_Model-Water-Adoption-Agreement.pdf" target="_blank" rel="noopener">found here</a>, and we have published our <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/02/PRT_Codes-for-Adoption_Named-Contacts-003.pdf">Named Contacts</a> document which provides the contact details of key Portsmouth Water personnel to assist you with your self-lay projects.</p><h2>New Appointment and Variations (NAVs)</h2><p>Note: Dedicated NAV page in development.</p><p>Developers can request that a New Appointment and Variation (NAV or ‘new appointee’) supplies water services to their development.</p><p>If you choose to work with a NAV to supply water services, they will adopt, own and maintain your development network. It means as a Developer you can choose who supplies the development site and allows you to choose a NAV to replace us as the incumbent for a specific geographical area. In order to choose a NAV to service your site you must meet the <a href="https://www.ofwat.gov.uk/regulated-companies/markets/nav-market/choosing-a-supplier/">criteria set out by Ofwat</a>.</p><p>NAVs can apply for a site status letter and Point of Connection enquiry report using the application form <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/02/NEW-APPOINTMENTS-AND-VARIATIONS-APPLICATION-FORM-FILLABLE-1.pdf" target="_blank" rel="noopener">here</a> (keep current link) or by registering as a user for our portal by <a href="https://developers.portsmouthwater.co.uk/" target="_blank" rel="noopener">clicking here</a></p>";s:7:"classes";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}i:1;a:4:{s:3:"uid";s:9:"4db3bed00";s:4:"size";s:3:"1/1";s:5:"items";a:1:{i:0;a:4:{s:4:"type";s:6:"visual";s:3:"uid";s:9:"jc0va3p5z";s:4:"size";s:3:"1/1";s:6:"fields";a:3:{s:5:"title";s:0:"";s:7:"content";s:3388:"<h2>Developer Service Standards</h2><p>Following an initiative from the government, the water industry has established a scheme to compare companies performance relating to the delivery of developer services.</p><p><img class="aligncenter size-full wp-image-4048" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/developer.jpg" alt="developer" width="867" height="223" /></p><h2>Developer Scheme of Charges</h2><p>To view our 2022-23 Developer Services Charging Arrangements (valid to 31 March 2023) please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/01/PRT-Developer-Services-Charging-Arrangements-2022-23-FINAL.pdf">click here</a><br />To view our 2022-23 Developer Services Charging Arrangements Board Assurance Statement please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/01/Portsmouth-Water-Developer-Charges-2022-23-Assurance-Statement_FINAL.pdf">click here</a></p><p>To view our 2021-22 Developer Services Charging Arrangements (valid to 31 March 2022) please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/Developer-Services-Charging-Arrangements-2021-22_V1.0.pdf">click here</a><br />To view our 2021-22 Developer Services Charging Arrangements Board Assurance Statement please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/Assurance-Statement-for-Developers-2021-22-29-January-2021.pdf">click here</a></p><p>To view our 2020-21 Developer Services Charging Arrangements (valid to 31 March 2021) please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/03/Developer-Services-Charging-Arrangements-2020-21_V1.2.pdf">click here</a><br />To view our 2020-21 Developer Services Charging Arrangements Board Assurance Statement please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/01/Assurance-Statement-for-Developers-2020-21-31-January-2020.pdf">click here</a></p><p>To view our 2019-20 Developer Services Charging Arrangements (valid to 31 March 2020) please <a href="https://www.portsmouthwater.co.uk/developers/developer-services-charging-arrangements-2019-20-document/" rel="attachment wp-att-7924">click here</a><br />To view our 2019-20 Developer Services Charging Arrangements Board Assurance Statement please <a href="https://www.portsmouthwater.co.uk/developers/assurance-statement-wholesale-9-january-2019-2/" rel="attachment wp-att-7925">click here</a></p><p>To view our 2018-19 Charging Arrangements (valid to 31 March 2019) for Developers please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/06/Developer-Services-Charging-Arrangements-2018-19-V1.1.pdf" target="_blank" rel="noopener">click here</a><br />To view our 2018-19 Letter of Assurance from Portsmouth Water Board re Developer Charges please <a href="/wp-content/uploads/2018/02/Letter-of-Assurance-from-Portsmouth-Water-Board-re-Developer-Charges.pdf" target="_blank" rel="noopener">click here</a></p><p>To view our 2017-18 Scheme of Charges (valid to 31 March 2018) for Developers please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_DEVELOPERS_2017-18.pdf">click here</a><br />To view our 2016-17 Scheme of Charges (valid to 31 March 2017) for Developers please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_DEVELOPERS_2016-17.pdf" target="_blank" rel="noopener">click here</a></p>";s:7:"classes";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}}'); 
INSERT INTO `wlcj_postmeta` VALUES (1979, 2161, 'mfn-page-items-seo', '<h1>Our Promise to You</h1>\r\n\r\n<p>Our Developer Customer promise sets out the levels of service developers can expect from Portsmouth Water.\r\nWe understand that our performance in dealing with your enquiry will help you meet deadlines and shape your decision with your preferred supplier.\r\nOur promise ensures that by working in partnership with you we can deliver water to your development in a timely and efficient way.</p>\r\n \r\n<p>You have a choice about who provides your new water supply connection. New water mains and connections can be laid by us, you can appoint a Self-lay Provider, or New Appointee.</p>\nno-repeat;center top;;\nauto\n\n<h2 style="color: #ffffff;">Contact Information</h2>\r\n\r\n<p style="color: #ffffff;"><em>Mains Requisitions and Diversions</em></p>\r\n\r\n<p style="color: #ffffff;">Developer Services Team<br/>\r\nEmail: <a style="color: #ffffff;" href="mailto:new.developments@portsmouthwater.co.uk">new.developments@portsmouthwater.co.uk</a><br/>\r\nTel: 02392 249 327.</p>\r\n\r\n<hr />\r\n\r\n<p style="color: #ffffff;"><em>New Service Connections</em></p>\r\n\r\n<p style="color: #ffffff;">New Services Team<br/>\r\nEmail: <a style="color: #ffffff;" href="mailto:new.services@portsmouthwater.co.uk">new.services@portsmouthwater.co.uk</a><br/>\r\nTel: 023 9244 9088</p>\n#0095eb\nno-repeat;center top;;\nauto\n20px 8px 10px 8px\n\n<h2>Self-lay Providers (SLPs)</h2><p>Note: Dedicated SLP page in development.</p><p>New water mains and/or new service connections  for your development can be laid by us or you can appoint your own accredited contractor, known as a self-lay provider (SLP). You can complete a self-lay point of connection enquiry by completing <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/05/SELF-LAY-APPLICATION-FORM_FILLABLE.pdf">this form</a>.</p><p>Once your development is complete, we’ll adopt the water network as long as it meets the guidance we provide below.</p><p>To ensure all work is carried out to the required standards, SLPs must be accredited to the Water Industry Registration Scheme (WIRS), run by Lloyd\'s Register.</p><p>You can find a WIRS accredited self-lay provider, along with information about the scheme, on the <a href="https://www.lr.org/en/utilities/water-industry-registration-scheme-wirs-wirsae/search/">Lloyd\'s Register website</a>.</p>\n\n<h2 style="color: #ffffff;">Code for Adoption Agreements</h2>\r\n<p style="color: #ffffff;">To arrange water supplies for your site or new property, you can choose the installer that best suits your needs and timescales. This might not be Portsmouth Water. It may be more economical and may suit your building programme for an independent ‘self-lay provider’ (SLP) to install the water mains. In addition it may afford you opportunities to use one SLP to install multiple utilities.</p>\r\n\r\n<p style="color: #ffffff;">The SLPs are accredited to the standards necessary for us to adopt the pipework at completion. We supervise their work in the same way that we supervise our own contractors.</p>\r\n\r\n<p style="color: #ffffff;">You can find out more below:</p>\r\n<ol style="color:#fff">\r\n 	<li><span style="color: #ffffff;">For delivery options available for new connections infrastructure that Developers and Self-lay Providers, require, or the use of New Appointees. <strong><a style="color: #ffffff;" href="https://www.portsmouthwater.co.uk/developers/new-developments/">Click here</a> </strong></span></li>\r\n 	<li><span style="color: #ffffff;">To view our current procedural guidance, model adoption agreements, or forms required to complete for the construction and adoption of the relevant infrastructure, including application forms.<strong> <a style="color: #ffffff;" href="https://www.portsmouthwater.co.uk/developers/new-developments/">Click here</a></strong></span></li>\r\n 	<li><span style="color: #ffffff;">For details of current levels of service, for Developers and others, that we publicly report against <a style="color: #ffffff;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/DC95A58D-15C7-408F-9601-275916DC8E27.pdf"><strong>Click here</strong></a></span></li>\r\n        <li><span style="color: #ffffff;">For details of all levels of service, and how Portsmouth Water are performing within the water industry, visit the Water UK website: <a style="color: #ffffff;" href="https://developerservices.water.org.uk">https://developerservices.water.org.uk</a></span></li>\r\n 	<li><span style="color: #ffffff;"> For information about our complaints process, including timescales. <strong><a style="color: #ffffff;" href="https://www.portsmouthwater.co.uk/customer-services/customer-complaints/">Click here</a></strong></span><br/>\r\n<span style="color: #ffffff;">For details of our Code for Adoption Agreements redress arrangements <a style="color: #ffffff; font-weight:700;" href="/wp-content/uploads/2018/03/Developer-Services-Redress.pdf">click here</a></span></li>\r\n\r\n</ol>\r\n<p style="color: #ffffff;">Contact information for queries:</p>\r\n\r\n<p style="color: #ffffff;"><em>Mains Requisitions and Diversions</em></p>\r\n\r\n<p style="color: #ffffff;">Developer Services Team<br/>\r\nEmail: <a style="color: #ffffff;" href="mailto:new.developments@portsmouthwater.co.uk">new.developments@portsmouthwater.co.uk</a><br/>\r\nTel: 02392 249 327.</p>\r\n\r\n<p style="color: #ffffff;"><em>New Service Connections</em></p>\r\n\r\n<p style="color: #ffffff;">New Services Team<br/>\r\nEmail: <a style="color: #ffffff;" href="mailto:new.services@portsmouthwater.co.uk">new.services@portsmouthwater.co.uk</a><br/>\r\nTel: 023 9244 9088</p>\nno-repeat;center top;;\nauto\n\n<h2>What are \'Codes for Adoption\'?</h2><p>The Water Act 2014 introduced changes to the Water Industry Act 1991 (WIA91) requiring Ofwat to issue statutory codes for adoption agreements. These are the agreements that developers or self-lay providers (SLPs) enter into when they want an appointed water company to take over responsibility for infrastructure they have constructed. They are the agreements entered into under section 51A WIA91 for water infrastructure.</p><p>The water code documentation was approved by Ofwat in September 2020. The approved set of documents can be found on the Water UK <a href="https://www.water.org.uk/technical-guidance/developers-services/water-asset-adoption/" target="_blank" rel="noopener">website</a>.</p><p>Codes for adoption will go-live from <strong>1 January 2021</strong>.</p><p>In preparation, all water companies are required to publish certain documents. Please find our documentation below.</p><h2>Design and Construction Specification (DCS)</h2><p>Portsmouth Water’s Design and Construction Specification can be found <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/12/PRT-DCS.pdf" target="_blank" rel="noopener">here</a></p><h2>Local Practices</h2><p>The DCS allows Portsmouth Water to introduce a local practice in certain permitted areas where our operational requirements are not adequately covered in the document. Our Local Practices can be found in Section 19 of our DCS</p><h2>Annual Contestability Summary (ACS)</h2><p>Activities in relation to new mains and services are open to competition. This is referred to as “contestable” work. These activities include the majority of work a Developer needs to serve a new development and includes all work to lay and test new mains and services. Water Companies have a responsibility to maintain wholesome water supplies to Customers, some higher risk work may be defined as “non-contestable” and can normally only be carried out by the Water Company itself.</p><p>We will publish our ACS annually and look to evolve the document to enable further contestable activities each year. You can view our Annual Contestability Summary <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/01/PRT-ACS-22.pdf" target="_blank" rel="noopener">here</a>.</p><p>We would welcome any feedback on our ACS and Local Practices by 22 December 2020.</p><h2>Model Water Adoption Agreement (MWAA) and Named Contacts</h2><p>A copy of our Model Water Adoption Agreement can be <a href="/wp-content/uploads/2021/02/PRT_Codes-for-Adoption_Model-Water-Adoption-Agreement.pdf" target="_blank" rel="noopener">found here</a>, and we have published our <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/02/PRT_Codes-for-Adoption_Named-Contacts-003.pdf">Named Contacts</a> document which provides the contact details of key Portsmouth Water personnel to assist you with your self-lay projects.</p><h2>New Appointment and Variations (NAVs)</h2><p>Note: Dedicated NAV page in development.</p><p>Developers can request that a New Appointment and Variation (NAV or ‘new appointee’) supplies water services to their development.</p><p>If you choose to work with a NAV to supply water services, they will adopt, own and maintain your development network. It means as a Developer you can choose who supplies the development site and allows you to choose a NAV to replace us as the incumbent for a specific geographical area. In order to choose a NAV to service your site you must meet the <a href="https://www.ofwat.gov.uk/regulated-companies/markets/nav-market/choosing-a-supplier/">criteria set out by Ofwat</a>.</p><p>NAVs can apply for a site status letter and Point of Connection enquiry report using the application form <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/02/NEW-APPOINTMENTS-AND-VARIATIONS-APPLICATION-FORM-FILLABLE-1.pdf" target="_blank" rel="noopener">here</a> (keep current link) or by registering as a user for our portal by <a href="https://developers.portsmouthwater.co.uk/" target="_blank" rel="noopener">clicking here</a></p>\n\n<h2>Developer Service Standards</h2><p>Following an initiative from the government, the water industry has established a scheme to compare companies performance relating to the delivery of developer services.</p><p><img class="aligncenter size-full wp-image-4048" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/developer.jpg" alt="developer" width="867" height="223" /></p><h2>Developer Scheme of Charges</h2><p>To view our 2022-23 Developer Services Charging Arrangements (valid to 31 March 2023) please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/01/PRT-Developer-Services-Charging-Arrangements-2022-23-FINAL.pdf">click here</a><br />To view our 2022-23 Developer Services Charging Arrangements Board Assurance Statement please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/01/Portsmouth-Water-Developer-Charges-2022-23-Assurance-Statement_FINAL.pdf">click here</a></p><p>To view our 2021-22 Developer Services Charging Arrangements (valid to 31 March 2022) please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/Developer-Services-Charging-Arrangements-2021-22_V1.0.pdf">click here</a><br />To view our 2021-22 Developer Services Charging Arrangements Board Assurance Statement please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/Assurance-Statement-for-Developers-2021-22-29-January-2021.pdf">click here</a></p><p>To view our 2020-21 Developer Services Charging Arrangements (valid to 31 March 2021) please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/03/Developer-Services-Charging-Arrangements-2020-21_V1.2.pdf">click here</a><br />To view our 2020-21 Developer Services Charging Arrangements Board Assurance Statement please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/01/Assurance-Statement-for-Developers-2020-21-31-January-2020.pdf">click here</a></p><p>To view our 2019-20 Developer Services Charging Arrangements (valid to 31 March 2020) please <a href="https://www.portsmouthwater.co.uk/developers/developer-services-charging-arrangements-2019-20-document/" rel="attachment wp-att-7924">click here</a><br />To view our 2019-20 Developer Services Charging Arrangements Board Assurance Statement please <a href="https://www.portsmouthwater.co.uk/developers/assurance-statement-wholesale-9-january-2019-2/" rel="attachment wp-att-7925">click here</a></p><p>To view our 2018-19 Charging Arrangements (valid to 31 March 2019) for Developers please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/06/Developer-Services-Charging-Arrangements-2018-19-V1.1.pdf" target="_blank" rel="noopener">click here</a><br />To view our 2018-19 Letter of Assurance from Portsmouth Water Board re Developer Charges please <a href="/wp-content/uploads/2018/02/Letter-of-Assurance-from-Portsmouth-Water-Board-re-Developer-Charges.pdf" target="_blank" rel="noopener">click here</a></p><p>To view our 2017-18 Scheme of Charges (valid to 31 March 2018) for Developers please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_DEVELOPERS_2017-18.pdf">click here</a><br />To view our 2016-17 Scheme of Charges (valid to 31 March 2017) for Developers please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_DEVELOPERS_2016-17.pdf" target="_blank" rel="noopener">click here</a></p>\n\n'); 
