I feel that Southern Water really do need to improve their own service to the public and provide better value for their high charges. I am always surprised, considering how much water falls in this part of the world, at how much water is 'lost'.  But overall, your plan appears sound, you do provide value for good money and communicate well with your customers.  The plan is well presented, not too verbose and, to a layman, is comprehendible.  Thank you,