<h2>What to do in an Emergency</h2>
In an emergency our teams are trained to respond as quickly as possible. Keeping our customers informed during a major incident is a top priority and our contact centre may become very busy with calls, at which point we will add a recorded message to our phone lines with up-to-date information and advice on the appropriate action to take.

Relevant information will be updated on our website via our <a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4" target="_blank" rel="noopener">incident map</a> as well as on our social media platforms. If necessary, we’ll also be in touch with local news outlets.
<h3>No water check list</h3>
If you do find yourself without water in your property, then we advise our customers to run through this quick 4 Step Guide:
<ol>
 	<li><strong>Check for water</strong>
Turn on taps and flush the loos in your home. Still no water?</li>
 	<li><strong>Check with a neighbour to see if they are having the same issue.</strong></li>
 	<li><strong>View our maintenance and issues map
</strong>This will show you if we are carrying out any work in your area, simply add your postcode to search. No water after recent works? Call us on 023 9249 9888</li>
 	<li>Still no water? There may be a live incident.
Visit our website and take a look at our social media pages for updates.</li>
</ol>
<h2>FAQs</h2>
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[accordion_item title="What is a major incident?"]

For our customers, this would be a loss of water supply to a large area or undrinkable water. This requires us to make special arrangements and work with other emergency responder agencies to rectify any issues and continue to supply water to customers however we can.

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[accordion_item title="What is an emergency?"]

We would categorise this as a serious, unexpected, and often dangerous situation that requires immediate action for leaks, burst pipes, flooding.

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[accordion_item title="How would I know you are Portsmouth Water representative?"]

All our representatives out in the area have their own identification badge, Portsmouth Water branded uniform with a kingfisher logo, high-vis-jackets, and our vehicles with our kingfisher brand

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[accordion_item title="What is a Boiled Water Notice?"]

If we have issued a Boiled Water Notice to our customers, this means that our routine water quality tests have revealed the water does not meet the requirements for drinking water.

A Boil Water Notice means you must boil your tap water before you consume it ins any way. This includes drinking, brushing your teeth, making ice cubes, preparing food, cleaning feeding equipment, or giving it to your pets.

[button title="Find out more" link="https://www.ccw.org.uk/faq/whats-a-boil-water-notice/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]

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[accordion_item title="Will you provide bottled water?"]

Depending on the severity of the situation and the length of time the incident or emergency continues, we would endeavour to set up water stations to get bottled water safely to customers.

Customers would be able to collect bottled water from the secure location that has been scoped out by our Health and Safety team.

For our most vulnerable customers on our priority services register, we would provide a delivery service.  If you think you are eligible for our Priority Services, please<a href="https://www.portsmouthwater.co.uk/customer-services/priority-services/"> visit our webpage about our Priority Services Register</a>.

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[accordion_item title="What is Water Quality?"]

Quite literally, the quality of the water that you consume. Portsmouth Water has a long record of providing safe drinking water to the population of Portsmouth and the surrounding areas. The safety of the drinking water supply is highly regulated and will always remain one of our principal objectives.

[button title="Find out more" link="https://www.portsmouthwater.co.uk/about-us/water-quality/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]

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[accordion_item title="How do I find out about works or repairs near me?"]

Prior to any planned maintenance work we advise impacted customers in writing about the works and any foreseeable . All planned work and issues are displayed on our map with details updated throughout the day.

[button title="View the map" link="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/?data_id=dataSource_add_from_url_entry-188d83bccc2-layer-15%3A80" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]

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[accordion_item title="How can I find a reputable plumber?"]

If you do find yourself up to your ankles in water… we recommend using WaterSafe® to source an approved water contractor.

[button title="Visit Watersafe" link="https://www.watersafe.org.uk/" target="_blank" align="" icon="" icon_position="" color="#2991d6" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]

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[accordion_item title="What are our Guaranteed Service Standards?"]

We are committed to providing exceptional service and delivering excellence for our customers. However, if on occasion things don’t go to plan, we operate under our Guaranteed Service Standards. This means that if we fail to meet the standards, we will pay you compensation

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&nbsp;

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