My husband passed away on 18 November 2025 and we are jointly named in the bill, but I am still in my maiden name, Miss Nicole Smith. I owe £52.70 and would like to pay. I apologise for the delay but I have been struggling a lot since he passed. I tried the automated payment line and to pay on line but neither would let me. 
Going forwards I would like to get the name changed to my name now, Ms Nicole Hill and I would like to set up a direct debit so this doesn’t happen again. Please can someone help me?