INSERT INTO `wlcj_posts` VALUES (11926, 1, '2022-02-17 11:20:24', '2022-02-17 11:20:24', '<img class="aligncenter size-full wp-image-11912" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/02/watertalk.png" alt="" width="393" height="129" />\r\n<h1 style="text-align: center;">Help us shape the future of water: Join our customer panel and have a say in our future</h1>\r\nPutting our customers at the very forefront of all we do is paramount at Portsmouth Water.\r\n\r\nRanked by Ofwat as the top performing water company in the country for customer service, we understand the importance of listening to our customers and giving you the opportunity to shape our plans for the future. We strive to supply drinking water of the highest quality, providing high levels of customer service and excellent value for money. However, we know there is always more we can do to improve.  And with the current pressures on household income, the impacts of climate change and the need to preserve our natural environment for future generations, understanding your views has never been so important for us.\r\n\r\nWe are currently starting to develop our next business plan and want to put our customers’ views – your views - at the very heart of this. We would like to invite you to participate by joining our new customer panel – Water Talk.\r\n<h3 style="text-align: center;">Your views will help us improve our service now and in the future</h3>\r\n[button title="Join Water Talk here!" link="https://portsmouthwater-watertalk-registration.questionpro.com/" target="_blank" align="center" icon="" icon_position="" color="#0079c2" font_color="#ffffff" size="4" full_width="" class="" download="" rel=""]\r\n\r\nMade up of a broad cross section of Portsmouth Water customers, the panel will give you the opportunity to regularly share your views about Portsmouth Water and our future direction of travel. You will help us to make important decisions both now and in the future.\r\n\r\nYou will receive a short interactive survey every three months. These surveys will cover a range of important topics including regional plans for avoiding water shortages, affordability and our flagship Havant Thicket Reservoir project. <strong>You will also be entered into a prize draw for every survey completed and could win £200*.</strong>\r\n\r\nThese Water Talk surveys will be conducted by independent research companies Blue Marble and Future Focus under the terms of the <a href="https://www.mrs.org.uk/standards/code-of-conduct" target="_blank" rel="noopener noreferrer">Market Research Society code of conduct</a>. They will be completely confidential.\r\n\r\nWe are committed to listening and putting customer views at the heart of the company’s plans. By joining Water Talk, you can help shape these plans and ensure what we do reflects the needs of the community.\r\n<h2>How the WaterTalk panel works</h2>\r\nIndependent research companies Blue Marble and Future Focus run the WaterTalk panel for Portsmouth Water. Both are Company Partners of the Market Research Society and adhere to the Market Research Society code of conduct, so panel members can be assured that their information will be handled confidentially.\r\n\r\nAfter registering, members of the panel will receive emails from Portsmouthwatertalk@futurefocusresearch.co.uk inviting them to take part in regular online surveys. They will also receive email updates on the results from the latest survey.\r\n\r\nMembers can unsubscribe at any time by using the unsubscribe option provided in the emails received.\r\n<h2>Privacy</h2>\r\nThe information provided by panel members will be used for research purposes only, and will not be shared with anyone else.\r\n\r\nMembers of the panel can change their mind about us using their personal information at any time by contacting Blue Marble <a href="https://bluemarbleresearch.co.uk/get-in-touch/" target="_blank" rel="noopener noreferrer">here</a> .\r\n\r\nFor more detail on data privacy, please see the Blue Marble <a href="https://bluemarbleresearch.co.uk/privacy-notice/" target="_blank" rel="noopener noreferrer">privacy notice</a>.\r\n<h2>Contact</h2>\r\nMembers of the WaterTalk panel should contact Blue Marble Research with any questions about the surveys, use of their information, or to report any problems. Blue Marble contact details are <a href="https://bluemarbleresearch.co.uk/get-in-touch/" target="_blank" rel="noopener noreferrer">here</a>.\r\n<h3>*Prize Draw Terms and Conditions</h3>\r\nOn completion of each WaterTalk survey that is emailed to you, your email address will be automatically entered into a prize draw to win £200.\r\n\r\nThe following terms and conditions apply:\r\n<ol>\r\n 	<li>Entrants agree to be bound by these terms and conditions.</li>\r\n 	<li>Entrants must be UK residents over 18, not employees (or members of their families) of Portsmouth Water, or anyone connected with the prize draw.</li>\r\n 	<li>The prize draw is open to all qualifying entrants who complete the online survey between the opening and closing dates. No purchase is necessary.</li>\r\n 	<li>The prize draw closes at the date specified when the final email reminder is issued.</li>\r\n 	<li>The winner will be notified by email within 7 days of the prize draw closing, together with details of how to redeem the prize.</li>\r\n 	<li>Only one entry per person and one per household is allowed and each unique e-mail address qualifies as a single entry. Duplicate entries will not be considered.</li>\r\n 	<li>There is only one prize for the winner. There are no runners’ up prizes.</li>\r\n 	<li>The prize comprises of a £200 cheque from Future Focus Research acting on behalf Portsmouth Water.</li>\r\n 	<li>The prize (or part of it) may change at any time and without notice. The prize must be accepted as offered and is non-transferable.</li>\r\n 	<li>Entries received after the closing date and time will not be included in the prize draw. Incomplete entries and entries from third party agents or bulk entries will not be eligible for the prize draw.</li>\r\n 	<li>Portsmouth Water will not be responsible for any entries that are not received by it for any reason, by the closing date and time, whether lost, delayed, corrupted or otherwise, and whether or not due to any technical difficulties or malfunctions. Proof of transmission of entry is not proof of receipt.</li>\r\n 	<li>The prize draw winner will be selected at random from all qualifying entrants by Portsmouth Water.</li>\r\n 	<li>The judge\'s decision is final. No correspondence will be entered into.</li>\r\n 	<li>If the winner cannot be contacted within 7 days of the draw, Portsmouth Water reserves the right to re-select the winner at random from all other qualifying entrants.</li>\r\n 	<li>The winner will need to produce means of identification, proof of age and permanent UK address in order to claim the prize.</li>\r\n 	<li>By entering the prize draw, the winner consents to their name being published as winner of the prize draw and to participate in any publicity accompanying or resulting from this promotion in printed and/or online formats.</li>\r\n 	<li>The prize draw promoter is Portsmouth Water..</li>\r\n 	<li>Portsmouth Water reserves the right to alter, amend or withdraw the prize draw or these terms and conditions without prior notice.</li>\r\n 	<li>These terms and conditions are governed by English law.</li>\r\n</ol>', 'Water Talk', '', 'inherit', 'closed', 'closed', '', '11911-revision-v1', '', '', '2022-02-17 11:20:24', '2022-02-17 11:20:24', '', 11911, 'https://www.portsmouthwater.co.uk/2022/02/17/11911-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (11927, 4, '2022-02-17 21:22:19', '2022-02-17 21:22:19', '', 'Newgate Ln, Fareham, UK', '', 'publish', 'closed', 'closed', '', 'draft-318', '', '', '2022-02-18 09:17:37', '2022-02-18 09:17:37', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=11927', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (11928, 1, '2022-02-18 11:07:45', '2022-02-18 11:07:45', '', 'PRT_Codes-for-Adoption_Named-Contacts-003', '', 'inherit', 'open', 'closed', '', 'prt_codes-for-adoption_named-contacts-003-2', '', '', '2022-02-18 11:07:45', '2022-02-18 11:07:45', '', 2161, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2022/02/PRT_Codes-for-Adoption_Named-Contacts-003.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (11929, 10, '2022-02-18 15:17:02', '2022-02-18 15:17:02', '', 'Madehurst, Arundel BN18 0NL, UK', '', 'publish', 'closed', 'closed', '', 'draft-319', '', '', '2022-02-19 20:05:30', '2022-02-19 20:05:30', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=11929', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (11930, 10, '2022-02-18 15:36:55', '2022-02-18 15:36:55', '', 'Shirrell Heath, Southampton SO32 2JH, UK', '', 'publish', 'closed', 'closed', '', 'draft-320', '', '', '2022-02-19 20:04:49', '2022-02-19 20:04:49', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=11930', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (11934, 1, '2022-02-21 08:48:52', '2022-02-21 08:48:52', '', 'NEW APPOINTMENTS AND VARIATIONS APPLICATION FORM FILLABLE', '', 'inherit', 'open', 'closed', '', 'new-appointments-and-variations-application-form-fillable-2', '', '', '2022-02-21 08:48:52', '2022-02-21 08:48:52', '', 2161, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2022/02/NEW-APPOINTMENTS-AND-VARIATIONS-APPLICATION-FORM-FILLABLE-1.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (11935, 4, '2022-02-21 14:07:17', '2022-02-21 14:07:17', '', 'PO18 8DF, Newells La, West Asling', '', 'publish', 'closed', 'closed', '', 'draft-322', '', '', '2022-02-21 15:14:56', '2022-02-21 15:14:56', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=11935', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (11938, 4, '2022-02-21 23:32:04', '2022-02-21 23:32:04', '', 'Commercial Rd, Portsmouth PO1, UK', '', 'publish', 'closed', 'closed', '', 'draft-323', '', '', '2022-02-23 17:52:38', '2022-02-23 17:52:38', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=11938', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (11939, 4, '2022-02-23 06:06:43', '2022-02-23 06:06:43', '', 'The St, Boxgrove, Chichester PO18, UK', '', 'publish', 'closed', 'closed', '', 'draft-321', '', '', '2022-02-28 06:36:42', '2022-02-28 06:36:42', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=11939', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (11940, 1, '2022-02-23 10:30:31', '2022-02-23 10:30:31', '', 'click here', '', 'inherit', 'open', 'closed', '', 'developers-information-pack-new-water-services_feb2021-002', '', '', '2022-02-23 10:30:36', '2022-02-23 10:30:36', '', 2170, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2022/02/Developers-Information-Pack-New-Water-Services_Feb2021-002.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (11941, 1, '2022-02-23 10:31:00', '2022-02-23 10:31:00', '<img src="/wp-content/uploads/2015/02/new-services.jpg" alt="new-services" />\r\n\r\n<span style="padding: 5px;">To arrange a Statement of Cost for converted of new build properties you will need to complete an Application Form. The Application Form can be completed by <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/developers-booklet-application-form-FILLABLE.pdf" target="_blank" rel="noopener noreferrer">downloading the form here</a> or by registering as a user for our portal by <a href="https://developers.portsmouthwater.co.uk/">clicking here</a>\r\n\r\nIf you require a like for like replacement of an existing lead service you will need to complete our lead replacement application form by <a href="/wp-content/uploads/2021/11/APPLICATION-FOR-A-REPLACEMENT-OF-AN-EXISTING-SERVICE_FILLABLE.pdf" target="_blank" rel="noopener noreferrer">downloading the form here</a></span>\r\n\r\nTo view a copy of our New Water Services Brochure, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/02/Developers-Information-Pack-New-Water-Services_Feb2021-002.pdf">click here</a>. This should be read when completing your Application Form for a New Water Service.\r\n\r\nOnce your Application Form and paperwork has been received we will be pleased to forward you a Statement of Cost.\r\n\r\nPlease note that Statement of Costs for new build properties on developments where a main has been requisitioned will only be released once mainlaying commences.\r\n\r\nIf you wish to meet with our Water Regulations Advisor when he visits, please put a note to this effect on your Application Form, we will then contact you to arrange a convenient appointment.\r\n\r\nPlease direct any New Services enquiries via email to;\r\n\r\n<a href="mailto:new.services@portsmouthwater.co.uk">new.services@portsmouthwater.co.uk</a> or call 023 9244 9088\r\nno-repeat;center top;;\r\nauto', 'New Services', '', 'inherit', 'closed', 'closed', '', '2170-revision-v1', '', '', '2022-02-23 10:31:00', '2022-02-23 10:31:00', '', 2170, 'https://www.portsmouthwater.co.uk/2022/02/23/2170-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (11942, 1, '2022-02-25 07:30:36', '2022-02-25 07:30:36', '25<sup>th</sup> February 2022\r\n<h2>Background</h2>\r\nPortsmouth Water is seeking to modernise its financing platform with the consent of its creditors. Today it has launched that consent process by formally seeking consent for requested amendments from Assured Guaranty UK Limited as its controlling creditor and guarantor of its borrowings from Artesian Finance. The consent triggers the commencement of a 10 business day period to allow other creditor to comment as appropriate. Assured Guaranty have indicated their intention to provide their consent.\r\n<h2>What amendments are proposed to our financing platform?</h2>\r\nThe key amendments proposed today allow for:\r\n\r\n(a) The replacement of a sinking fund to repay our borrowings that mature in 2032 with covenants that ensure we have the liquidity to refinance our borrowings; and\r\n(b) Changes that allow derivative instruments to be secured by our existing security package and rank pari passu with our other secured debt creditors\r\n<h2>Why are we making the changes?</h2>\r\nWe are making the changes now to ensure that the company’s financing platform allows the company to manage its risks in a timely and efficient manner. This consent request follows similar consent requests sought by other UK Water Companies who are borrowers from Artesian Finance.\r\n<h2>What happens next?</h2>\r\nEach of our Borrower Finance Parties will be provided with a copy of the consent request and details of the amendments proposed. While consent is not being sought from these parties because our controlling creditor is entitled to make this decision, they will have [10] business days to raise any entrenched rights ahead of implementation of the amendments.\r\n\r\nFor more information:\r\n\r\nChris Milner, Chief Financial Officer,        +44 2392 24 92 51', 'Portsmouth Water Launches Consent Request to Amend its Financing Structure', '', 'publish', 'closed', 'open', '', 'portsmouth-water-launches-consent-request-to-amend-its-financing-structure', '', '', '2024-02-27 12:30:37', '2024-02-27 12:30:37', '', 0, 'https://www.portsmouthwater.co.uk/?p=11942', 48, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (11943, 1, '2022-02-24 15:18:36', '2022-02-24 15:18:36', '<h2>Background</h2>\r\nPortsmouth Water is seeking to modernise its financing platform with the consent of its creditors. Today it has launched that consent process by formally seeking consent for requested amendments from Assured Guaranty UK Limited as its controlling creditor and guarantor of its borrowings from Artesian Finance. The consent triggers the commencement of a 10 business day period to allow other creditor to comment as appropriate. Assured Guaranty have indicated their intention to provide their consent.\r\n<h2>What amendments are proposed to our financing platform?</h2>\r\nThe key amendments proposed today allow for:\r\n\r\n(a) The replacement of a sinking fund to repay our borrowings that mature in 2032 with covenants that ensure we have the liquidity to refinance our borrowings; and\r\n(b) Changes that allow derivative instruments to be secured by our existing security package and rank pari passu with our other secured debt creditors\r\n<h2>Why are we making the changes?</h2>\r\nWe are making the changes now to ensure that the company’s financing platform allows the company to manage its risks in a timely and efficient manner. This consent request follows similar consent requests sought by other UK Water Companies who are borrowers from Artesian Finance.\r\n<h2>What happens next?</h2>\r\nEach of our Borrower Finance Parties will be provided with a copy of the consent request and details of the amendments proposed. While consent is not being sought from these parties because our controlling creditor is entitled to make this decision, they will have [10] business days to raise any entrenched rights ahead of implementation of the amendments.', 'Portsmouth Water Launches Consent Request to Amend its Financing Structure', '', 'inherit', 'closed', 'closed', '', '11942-revision-v1', '', '', '2022-02-24 15:18:36', '2022-02-24 15:18:36', '', 11942, 'https://www.portsmouthwater.co.uk/2022/02/24/11942-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (11944, 4, '2022-02-24 19:53:45', '2022-02-24 19:53:45', '', 'Arun Rd, Bognor Regis PO21, UK', '', 'publish', 'closed', 'closed', '', 'draft-324', '', '', '2022-02-28 06:37:26', '2022-02-28 06:37:26', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=11944', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (11945, 4, '2022-02-25 06:34:32', '2022-02-25 06:34:32', '', 'Station Rd, Drayton, Portsmouth PO6, UK', '', 'publish', 'closed', 'closed', '', 'draft-325', '', '', '2022-02-28 06:38:01', '2022-02-28 06:38:01', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=11945', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (11947, 1, '2022-02-25 08:51:45', '2022-02-25 08:51:45', '25<sup>th</sup> February 2022\r\n<h2>Background</h2>\r\nPortsmouth Water is seeking to modernise its financing platform with the consent of its creditors. Today it has launched that consent process by formally seeking consent for requested amendments from Assured Guaranty UK Limited as its controlling creditor and guarantor of its borrowings from Artesian Finance. The consent triggers the commencement of a 10 business day period to allow other creditor to comment as appropriate. Assured Guaranty have indicated their intention to provide their consent.\r\n<h2>What amendments are proposed to our financing platform?</h2>\r\nThe key amendments proposed today allow for:\r\n\r\n(a) The replacement of a sinking fund to repay our borrowings that mature in 2032 with covenants that ensure we have the liquidity to refinance our borrowings; and\r\n(b) Changes that allow derivative instruments to be secured by our existing security package and rank pari passu with our other secured debt creditors\r\n<h2>Why are we making the changes?</h2>\r\nWe are making the changes now to ensure that the company’s financing platform allows the company to manage its risks in a timely and efficient manner. This consent request follows similar consent requests sought by other UK Water Companies who are borrowers from Artesian Finance.\r\n<h2>What happens next?</h2>\r\nEach of our Borrower Finance Parties will be provided with a copy of the consent request and details of the amendments proposed. While consent is not being sought from these parties because our controlling creditor is entitled to make this decision, they will have [10] business days to raise any entrenched rights ahead of implementation of the amendments.\r\n\r\nFor more information:\r\n\r\nChris Milner, Chief Financial Officer,        +44 2392 24 92 51', 'Portsmouth Water Launches Consent Request to Amend its Financing Structure', '', 'inherit', 'closed', 'closed', '', '11942-revision-v1', '', '', '2022-02-25 08:51:45', '2022-02-25 08:51:45', '', 11942, 'https://www.portsmouthwater.co.uk/2022/02/25/11942-revision-v1/', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (11948, 4, '2022-02-25 20:32:17', '2022-02-25 20:32:17', '', 'Wisteria Gardens, Havant PO9, UK', '', 'publish', 'closed', 'closed', '', 'draft-326', '', '', '2022-02-28 06:38:32', '2022-02-28 06:38:32', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=11948', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (11950, 4, '2022-02-28 06:47:11', '2022-02-28 06:47:11', '', 'Devon Rd, Portsmouth', '', 'publish', 'closed', 'closed', '', 'draft-327', '', '', '2022-03-01 06:01:02', '2022-03-01 06:01:02', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=11950', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (11951, 1, '2025-12-05 10:24:01', '2022-02-28 10:36:14', '', 'Biodiversity', '', 'publish', 'closed', 'closed', '', 'biodiversity', '', '', '2025-12-05 10:24:01', '2025-12-05 10:24:01', '', 0, 'https://www.portsmouthwater.co.uk/?p=11951', 3, 'nav_menu_item', '', 0); 
INSERT INTO `wlcj_posts` VALUES (11953, 1, '2022-02-28 16:02:19', '2022-02-28 16:02:19', '', '1717074 C8 £1 Banner PW 800x400 (1)', '', 'inherit', 'open', 'closed', '', '1717074-c8-1-banner-pw-800x400-1', '', '', '2022-02-28 16:02:19', '2022-02-28 16:02:19', '', 1920, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2022/02/1717074-C8-1-Banner-PW-800x400-1.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (11956, 4, '2022-03-01 16:44:20', '2022-03-01 16:44:20', '', 'New Rd, Southbourne, Emsworth PO10, UK', '', 'publish', 'closed', 'closed', '', 'draft-328', '', '', '2022-03-02 06:29:57', '2022-03-02 06:29:57', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=11956', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (11957, 4, '2022-03-02 06:32:10', '2022-03-02 06:32:10', '', 'Aldwick Rd, Bognor Regis PO21, UK', '', 'publish', 'closed', 'closed', '', 'draft-329', '', '', '2022-03-03 06:37:45', '2022-03-03 06:37:45', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=11957', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (11958, 4, '2022-03-02 06:33:36', '2022-03-02 06:33:36', '', 'Breach Ave, Southbourne, Emsworth PO10, UK', '', 'publish', 'closed', 'closed', '', 'draft-330', '', '', '2022-03-03 06:38:02', '2022-03-03 06:38:02', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=11958', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (11959, 4, '2022-03-02 06:34:44', '2022-03-02 06:34:44', '', 'St Thomas Ave, Hayling Island PO11, UK', '', 'publish', 'closed', 'closed', '', 'draft-331', '', '', '2022-03-03 06:38:23', '2022-03-03 06:38:23', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=11959', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (11960, 1, '2022-03-02 10:14:52', '2022-03-02 10:14:52', '', 'click here', '', 'inherit', 'open', 'closed', '', 'developers-booklet', '', '', '2022-03-02 10:15:08', '2022-03-02 10:15:08', '', 2170, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/developers-booklet.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (11961, 1, '2022-03-02 10:15:44', '2022-03-02 10:15:44', '<img src="/wp-content/uploads/2015/02/new-services.jpg" alt="new-services" />\r\n\r\n<span style="padding: 5px;">To arrange a Statement of Cost for converted of new build properties you will need to complete an Application Form. The Application Form can be completed by <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/developers-booklet-application-form-FILLABLE.pdf" target="_blank" rel="noopener noreferrer">downloading the form here</a> or by registering as a user for our portal by <a href="https://developers.portsmouthwater.co.uk/">clicking here</a></span>\r\n\r\nIf you require a like for like replacement of an existing lead service you will need to complete our lead replacement application form by <a href="/wp-content/uploads/2021/11/APPLICATION-FOR-A-REPLACEMENT-OF-AN-EXISTING-SERVICE_FILLABLE.pdf" target="_blank" rel="noopener noreferrer">downloading the form here</a>\r\n\r\nTo view a copy of our New Water Services Brochure, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/developers-booklet.pdf">click here</a>. This should be read when completing your Application Form for a New Water Service.\r\n\r\nOnce your Application Form and paperwork has been received we will be pleased to forward you a Statement of Cost.\r\n\r\nPlease note that Statement of Costs for new build properties on developments where a main has been requisitioned will only be released once mainlaying commences.\r\n\r\nIf you wish to meet with our Water Regulations Advisor when he visits, please put a note to this effect on your Application Form, we will then contact you to arrange a convenient appointment.\r\n\r\nPlease direct any New Services enquiries via email to;\r\n\r\n<a href="mailto:new.services@portsmouthwater.co.uk">new.services@portsmouthwater.co.uk</a> or call 023 9244 9088\r\nno-repeat;center top;;\r\nauto', 'New Services', '', 'inherit', 'closed', 'closed', '', '2170-revision-v1', '', '', '2022-03-02 10:15:44', '2022-03-02 10:15:44', '', 2170, 'https://www.portsmouthwater.co.uk/2022/03/02/2170-revision-v1/', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (11972, 2, '2022-03-07 13:46:55', '2022-03-07 13:46:55', '', 'INFRASTRUCTURE TECHNICAL ADVISOR ESTIMATOR _CD 17-03-22', '', 'inherit', 'open', 'closed', '', 'infrastructure-technical-advisor-estimator-_cd-17-03-22', '', '', '2022-03-07 13:46:55', '2022-03-07 13:46:55', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/INFRASTRUCTURE-TECHNICAL-ADVISOR-ESTIMATOR-_CD-17-03-22.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (12026, 1, '2022-03-08 08:53:29', '2022-03-08 08:53:29', '', 'Water Hardness Advice Leaflet here', '', 'inherit', 'open', 'closed', '', 'water-hardness-limescale', '', '', '2022-03-08 08:53:34', '2022-03-08 08:53:34', '', 2193, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/WATER-HARDNESS-LIMESCALE.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (12027, 1, '2022-03-08 08:54:18', '2022-03-08 08:54:18', '<img src="/wp-content/uploads/2015/02/wq2.jpg" alt="Testing Water Quality" />\r\n<h4>Drinking Water Quality is of concern to us all.</h4>\r\nTo find out more about Water Quality Standards, the monitoring we do and the major issues affecting water quality, click the Headings below.\r\nno-repeat;center top;;\r\nauto\r\n\r\nWhat is the Hardness of my Water?: Our water is mainly derived from the chalk of the South Downs - it is excellent quality, but its chalk source means that it is moderately hard. Water hardness comes from naturally occurring calcium and magnesium salts, dissolved from the chalk as the water passes through it. These natural salts give the water a crisp, pleasant and fresh taste and in addition, calcium and magnesium are essential minerals in our diet, making our water some of the best quality drinking water in the country. If you would like any further information relating to hardness please download our <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/WATER-HARDNESS-LIMESCALE.pdf">Water Hardness Advice Leaflet here</a>.\r\n\r\nSometimes it can be important to know the exact water hardness in your area, particularity if you are purchasing new household appliances such as a dishwasher or washing machine. Use our app to find out the hardness of your water - <a href="https://www.portsmouthwater.co.uk/about-us/water-quality/hardness-water-quality-results-in-your-area/">click here </a>\r\n\r\nMy tap water tastes or smells of Chlorine, Chemical Disinfectant or TCP. Is there anything I can do?: [video_embed video=\\"xVH9j_NXTLI\\" parameters=\\"&amp;rel=0\\" mp4=\\"\\" ogv=\\"\\" placeholder=\\"\\" html5_parameters=\\"\\" width=\\"700\\" height=\\"400\\"]\r\n\r\nWe add chlorine at our water treatment works to make sure the public water supply is safe to drink.\r\n\r\nSometimes you may notice a change in the taste or smell of your drinking water.\r\n\r\nThe water is often described as having a TCP, antiseptic, metallic, chemical, medicinal or bitter taste or smell to it. It\\\'s noticeable when you first run the tap, in boiled drinks, or when a glass of water has stood for a period of time.\r\n\r\nFurther advice on causes and what you can do to help can be found in our advice sheet ‘My tap water tastes or smells of medicine, chemical, disinfectant or TCP’ and can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/WQ_TASTE-SMELL.pdf" target="_blank" rel="noopener noreferrer">here</a>.\r\n\r\nMy tap water is cloudy, is there anything wrong with it?: Drinking water can sometimes appear \\\'milky\\\' or \\\'cloudy\\\' when first drawn from the tap. This is usually caused by air and generally disappears after a short time. Although unsightly, the air in the water is not harmful.\r\n\r\nFurther advice on causes and what you can do to help can be found in our video or our advice sheet ‘My tap water is cloudy’ which can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/Tap-water-is-cloudy.pdf">here</a>\r\n\r\n[video_embed video=\\"dn2Lh4oGN2E\\" parameters=\\"&amp;rel=0\\" mp4=\\"\\" ogv=\\"\\" placeholder=\\"\\" html5_parameters=\\"\\" width=\\"700\\" height=\\"400\\"]\r\n\r\nMy tap water is discoloured or I’ve noticed bits, stains or slime in my water. Is there anything wrong with it?: Drinking water is normally clear and bright in appearance but very occasionally for a brief period it may appear discoloured or contain particles.\r\n\r\nThis maybe because we are carrying out some maintenance or repair work in your area, for example following a burst main.\r\n\r\nSometimes the discoloration can also be caused by internal plumbing. Further advice on causes and what you can do to help can be found in our advice sheets:\r\n\r\n\\\'My tap water is discoloured\\\' and can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/Water-is-Discoloured.pdf">here</a>\r\n\r\n\\\'‘I’ve noticed bits, stains or slime in my water\\\' and can be downloaded <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/Water-has-stains-or-slime.pdf">here</a>\r\n\r\naccordion\r\n<h4>The Facts About Drinking Water Quality</h4>\r\nPortsmouth Water has a long record of providing safe drinking water to the population of Portsmouth and the surrounding areas. The safety of the drinking water supply will always remain one of our principal objectives.\r\n\r\nThe greatest health risk associated with drinking water still arises from bacterial contamination. In the UK, only 150 years ago, contaminated water caused many outbreaks of waterborne disease such as typhoid, cholera and dysentery. In the western world these diseases have been virtually eliminated with modern treatment methods and in particular the introduction of chlorine as a disinfection agent. In the Third World unsafe drinking water remains one of the major causes of disease.\r\n\r\nAll drinking water contains some naturally occurring chemicals. The concept of PURE WATER would imply the absence of everything except H2O. If you drank a glass of pure water you would find it very flat and uninteresting. It\\\'s the natural minerals that give drinking water its taste. Drinking water taken from different parts of the UK can taste very different because of the varying natural minerals in each supply.\r\n\r\nMost of Portsmouth\\\'s supplies originate from the chalk of the South Downs and these naturally contain the hardness salts of calcium and magnesium and traces of other minerals. Hardness salts fur up your kettle but many people consider that they also make the water more palatable. There are some substances - nitrates for example - which would cause concern if present in large amounts. So we carefully monitor levels and strictly follow the advice of the Government\\\'s Drinking Water Inspectorate who regularly audit our work.\r\nno-repeat;center top;;\r\nauto\r\n\r\nCatchment Management: Portsmouth Water abstracts groundwater found within the Chalk rock of the South Downs to supply public drinking water in your area. Around 85% of the water we supply comes directly from groundwater, sourced from boreholes or springs, with the remaining 15% being derived from the River Itchen - itself being groundwater fed.\r\n\r\n<img src="/wp-content/uploads/2019/04/image1.png" alt="Catchment Management" />\r\n\r\nThe water we supply to our consumers has to meet strict drinking water standards which provide specific limits on a number of pollutants, including nitrates and pesticides. The quality of water abstracted from our sources is influenced by the land practices in our catchments, such as the use of artificial fertilisers which are predominantly derived from agriculture.\r\n\r\nThe traditional ‘end of pipe’ solution for dealing with these impurities is to build large treatment works. However, these are expensive to construct and operate and do not provide benefit to either the environment or our customers.\r\n<h2>Our primary risk</h2>\r\nNitrate concentrations are rising in the groundwater within a number of the Company’s groundwater catchments. We have 11 catchments which are designated drinking water Safeguard Zones (SgZs) by the Environment Agency. Within these zones certain practices must be managed carefully to prevent the pollution of groundwaters which are used to provide drinking water for the local population.\r\n\r\nAt present the risk of high nitrate concentrations in drinking water is being managed by blending the water from high nitrate sources with water from lower nitrate sources. However, with increasing concentrations at some low nitrate sources there is a risk that some of the options for blending will not be feasible in the future. This would result in the need for nitrate removal plants to be constructed, at significant cost.\r\n\r\nPortsmouth Water has been implementing a Catchment Management programme since 2008 to address potential future failures of the nitrate standard and to protect our drinking water sources from pollution, and therefore prevent the requirement to construct nitrate removal plants.\r\n\r\nThe reasons we have chosen to undertake catchment management are:\r\n\r\nit is more cost effective and sustainable than constructing and operating nitrate removal plants;\r\n\r\nit offers wider environmental benefits;\r\n\r\nwe can work with the local community to tackle these problems at source rather than at end of the pipe solutions.\r\n<h2>Our approach</h2>\r\nWe work with farmers and landowners in our groundwater catchments by promoting a voluntary uptake of best management practices and services, so to reduce the impact of activities not only to the groundwater we abstract but also the local water environments.\r\n\r\nOur main ‘on ground action’ is delivered through the Downs and Harbours Clean Water Partnership <a href="http://www.cleanwaterpartnership.co.uk" target="_blank" rel="noopener noreferrer">www.cleanwaterpartnership.co.uk</a>. This partnership has been running since 2008 between Portsmouth Water, the Environment Agency and Natural England to proactively tackle diffuse pollution affecting the quality of groundwater, surface and coastal waters on West Sussex and East Hampshire.\r\n\r\n<img src="/wp-content/uploads/2019/04/iamges2.jpg" alt="Catchment Management" />\r\n\r\nWe offer a range of services to farmers and landowners in our area including:\r\n\r\nfree 1:1 confidential on-farm advice\r\n\r\nfree workshops and events\r\n\r\nsubsided advice for Mid-tier Countryside Stewardship applications\r\n\r\nPortsmouth Water’s Capital Grant Scheme (<a href="/wp-content/uploads/2019/04/1.-CAPITAL-GRANT-SCHEME-BOOKLET.pdf" target="_blank" rel="noopener noreferrer">to find out more click here</a>)\r\n\r\nAnd lots more…. For more information visit the D&amp;H’s website by clicking on the icon below.\r\n\r\n<a href="https://www.cleanwaterpartnership.co.uk/" target="_blank" rel="noopener noreferrer"><img src="/wp-content/uploads/2019/04/images3.png" alt="Catchment Management" /></a>\r\n\r\nIn addition to the ‘on ground ‘ work delivered by the partnership Portsmouth Water will also be developing a ‘Payment for Ecosystem Services’ Scheme for the period 2020-2025 , in which Portsmouth Water will look to subsidise farmers and landowners to change their land management practices to provide an ecosystem service(s) which benefits water quality.\r\n\r\nThere will also be more focus and support for equine establishments as it is believed that this activity maybe contributing to localised high nutrient loading of surface waters and groundwaters. We can offer free services including free 1:1 visits on paddock management, soil management and manure management as well as subsided capital grants for infrastructure improvements under our <a href="/wp-content/uploads/2019/04/1.-CAPITAL-GRANT-SCHEME-BOOKLET.pdf" target="_blank" rel="noopener noreferrer">Capital Grant Scheme</a>. For more information please take a look at our <a href="/wp-content/uploads/2019/04/EQUINE-LEAFLET.pdf" target="_blank" rel="noopener noreferrer">Equine leaflet</a> and visit the Downs &amp; Harbours <a href="https://www.cleanwaterpartnership.co.uk/" target="_blank" rel="noopener noreferrer">Clean Water Partnership website</a>.\r\n<h2>Other risks</h2>\r\nAnother key risk to groundwater is oil contamination from heating oil storage. Over recent years there have been an increasing number of pollution incidents in our catchments caused by faulty or badly maintained heating oil tanks, poor or faulty pipework and from criminal activity, especially related to the attempted theft of fuel oil.\r\n\r\nIn an attempt to reduce the risk from domestic oil storage, Portsmouth Water have embarked on an initiative to increase the awareness to the wider public of the hazards posed to local drinking water supplies, provide advice on how to prevent spills, leaks and thefts occurring, and what to do in the event of a leak or spill. For future information and advice please take some time to look at our advice leaflet, by <a href="/wp-content/uploads/2019/04/OIL-STORAGE-LEAFLET_2018.pdf" target="_blank" rel="noopener noreferrer">clicking here</a>.\r\n\r\n<a href="/wp-content/uploads/2019/04/OIL-STORAGE-LEAFLET_2018.pdf" target="_blank" rel="noopener noreferrer"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/OIL-STORAGE-LEAFLET_2018-1.jpg" alt="" /></a>\r\n\r\nWe also offer a 50% subsidy towards replacement works of heating oil set ups deemed to pose a risk to groundwater. This subsidy is available to properties within our catchments, please see our leaflet for further information, by <a href="/wp-content/uploads/2019/04/Replacement-Scheme-Leaflet.pdf" target="_blank" rel="noopener noreferrer">clicking here</a>.\r\n\r\nFor more information on our Catchment Management work please email our Catchment Management Team at <a href="mailto:catchment.management@portsmouthwater.co.uk" target="_blank" rel="noopener noreferrer">catchment.management@portsmouthwater.co.uk</a>\r\n\r\nMonitoring Drinking Water Quality: Water quality regulations are in place to ensure water supplied to customers is safe to drink. There are 58 standards in the regulations covering microbiological, chemical and physical parameters. In order to monitor water quality from source to tap, the Company’s area of supply is divided into zones serving not more than 100,000 people from single sources.\r\n<h4>Water Quality Standards</h4>\r\nIn the calendar year 2013 the Company carried out a total of 39,376 determinations in samples taken at treatment works, service reservoirs and customer taps. Of these the overall mean zonal compliance, which is the representation of overall drinking water quality in customers’ properties as reported to the Drinking Water Inspectorate (DWI) was 99.97% (99.96 in 2012).\r\n\r\nThe water quality regulations monitor 58 standards to ensure water quality meets the standards across all stages of our processes from source to the customers tap.\r\n\r\nIn addition to publishing the information on the website, the results are supplied to the Drinking Water Inspectorate who produces an annual report which contains a commentary on each company. The report may be viewed on the DWI website <a href="http://www.dwi.defra.gov.uk/" target="_blank" rel="noopener noreferrer">www.dwi.defra.gov.uk</a>.\r\n\r\nThe specific compliance groups are explained in more detail below to provide an understanding of water quality monitoring from source to tap:\r\n<h4>Process Control</h4>\r\nProcess control quality compliance is based upon a selection of parameters which are, in general terms, controlled by the processes in place at water treatment works. The focus is on chemical parameters and in 2013 100% of the samples taken were compliant.\r\n<h4>Disinfectant Control</h4>\r\nDisinfection control quality compliance is based upon a selection of parameters which demonstrate the effectiveness of disinfection and pathogen removal. Microbiological standards are of particular importance and based upon the presence of coliforms which excellent to use as an indicator of any problems with the disinfection of the water. In 2013 100% of the samples taken were compliant.\r\n<h4>Distribution Maintenance</h4>\r\nDistribution maintenance quality compliance is based upon a selection of parameters to reflect the age, condition and maintenance standards of water mains. In 2013 99.97% compliance was achieved. One sample failed the standard for iron; however the plumbing in the premises was found to be contrary to regulations and was the most likely cause of the failure.\r\n<h4>Reservoir Integrity</h4>\r\nReservoir integrity quality compliance is based upon a selection of parameters to reflect the hygienic status of service reservoirs and includes microbiological analysis. In 2013 99.90% of the samples taken were compliant. There were two failures of the coliform standard at a service reservoir during 2013. The investigation into these failures found that they were most likely due to some faulty lagging on the tap which contaminated the samples while they were being taken.\r\n<h4>Domestic Water Systems</h4>\r\nDomestic water quality compliance is based upon a selection of parameters to reflect the design and condition of customers’ domestic water systems and includes microbiological analysis. In 2013 99.98% compliance was achieved. The microbiological parameter identified three samples that exceeded the coliform indicator at customers’ taps. Because coliforms occur so widely in the natural environment and are extremely sensitive to modern detection methods, there are occasional spurious results often due to the difficulty in achieving a thorough sterilisation of some taps used for sampling. All positive results are separately investigated to identify the cause, as well as the need for any remedial works, to ensure the integrity of the supply. In all of the three microbiological failures, the customer’s kitchen tap was identified or suspected of being the source of the contamination.\r\n<h4>Other Quality Issues</h4>\r\nMembrane plants (sophisticated filtration systems) are operating at 5 of our treatment works and 451 operational and compliance samples were taken during 2013 for cryptosporidium analysis from the final treated water from all these works. Of these samples, 17 contained low levels of cryptosporidium oocysts. Although there was no perceived risk to health at these low levels the company has made plans to install some treatment at two of these works to alleviate any potential risk in the future.\r\n\r\nIn 2013 we continued operating a Water Safety Plan covering all identifiable risks from source to tap known as the Drinking Water Safety Plan. The Plan has been audited by the Drinking Water Inspectorate.\r\n\r\n2009 saw the launch of the Downs and Harbours Clean Water Partnership, a forward-thinking initiative formed by Portsmouth Water, Natural England and the Environment Agency. The Partnership has been set up to tackle diffuse water pollution issues affecting the quality of ground, surface and coastal waters in our supply area. The Clean Water Partnership’s focus is on reducing inputs of nutrients, particularly nitrates, to the water environment. The project is working to:\r\n\r\nProtect and improve the water quality of groundwater sources used for public water supply\r\n\r\nReduce algal growth in Portsmouth, Chichester, Langstone Harbours and the River Hamble estuary and help improve the near-shore environment\r\n\r\nReduce pressures on the ecology of local rivers, such as the Hamble, Meon, Wallington, Ems and Lavant\r\n\r\nThe Partnership offers confidential services and support to farmers and other land owners; these services include nutrient, manure, soil and water management plans as well as workshops, one-to-one consultations and farm demonstrations of best farm practices. The past year has seen a greater uptake of these services and the workshops are seeing more participants.\r\n<h4>Enquiries</h4>\r\nEnquiries concerning water quality are handled by the Water Quality Department in the first instance. If a visit or samples are required, an appointment will be made for a staff member to call. If the situation requires immediate action, a member of staff will be sent the same day to take water samples, usually from the kitchen tap. In all cases we will provide the customer with written information concerning the laboratory analysis, along with any findings.\r\n\r\nThe Company also has a policy of providing free analysis with a written report to all customers who are concerned about lead levels.\r\n\r\nDrinking Water Standards Explained: The Water Supply (Water Quality) Regulations 2000, which were made in response to the introduction of the European Drinking Water Directive (98/83/EC), have been amended by the Water Supply (Water Quality) 2000 (Amendment) Regulations 2007.\r\n\r\nThe above regulations impose stringent standards for over 50 different parameters that are used to assess the quality of drinking water. These parameters cover aesthetic, chemical, microbiological, physical, and health-related aspects of water quality. They are divided into the following types of parameters:\r\n\r\n• Directive parameters: Required by European legislation e.g. E.coli and pesticides\r\n\r\n• National parameters: Required by British legislation in addition to Directive parameters e.g. Aluminium and Iron.\r\n\r\n• Indicator parameters and additional monitoring requirements: These give an indication of a deteriorating situation if limits are breached e.g. chloride and ammonia. They do not necessarily have immediate health significance at the limit set.\r\n\r\nWater samples are taken from treatment works, reservoirs and customer taps to show the water is fit for human consumption. They are analysed for the substances listed in the standards using state- of-the-art technology and laboratory techniques. Some substances are measured in milligrammes per litre (mg/l); 1mg/l is one part in a million. Others are measured in microgrammes per litre (µg/l); 1µg/l is one part in a billion.\r\n\r\nEven though Portsmouth Water provides consistently high quality drinking water, occasionally some tests fail to meet the required standards. If a sample fails to meet requirements it does not necessarily mean that the water is harmful to health or unfit to drink and Portsmouth Water investigates each one thoroughly.\r\n\r\nFailures can arise for a variety of reasons - for example in individual properties plumbing materials and installations may cause a problem where the mains water is of good quality and neighbouring properties are unaffected. If any problems are found we act immediately and we inform the Local Authority and Drinking Water Inspectorate (DWI) of any compliance sample failures.\r\n\r\nEnsuring Water Quality: <img src="/wp-content/uploads/2015/02/Water-Quality-Image.jpg" alt="Water Quality Testing" />Throughout the water supply process the Company monitors drinking water quality by taking samples from sources, treatment works, service reservoirs and at customers’ taps.\r\n\r\nAnalysis takes place in the Company’s purpose built Laboratory to strict standards set down by the Statutory Water Quality Regulations. Audits of the sampling and analytical process are conducted by the Government’s ‘Drinking Water Inspectorate’ who regularly reports that the Company has one of the highest pass rates in the country. When an isolated failure occurs the cause is separately investigated.\r\n\r\nBeing derived from the chalk aquifer, the Company’s water is moderately ‘hard’. This can cause problems with the build up of limescale on hot water appliances, but hard drinking water is believed by the medical profession to be better for human health than soft water.\r\n\r\nWater Quality Results: Water quality regulations are in place to ensure water supplied to customers is safe to drink. There are 58 standards in the regulations covering microbiological, chemical and physical parameters. In order to monitor water quality from source to tap, the Company’s area of supply is divided into zones serving not more than 100,000 people from single sources. Every year the Company takes a number of samples at treatment works, service reservoirs and customer taps.\r\n\r\nSee the water quality results for your area on our app here - <a href="https://www.portsmouthwater.co.uk/about-us/water-quality/hardness-water-quality-results-in-your-area/">Water quality results in your area</a>\r\n\r\nWater Quality Concerns (e.g. Fluoride, Nitrate): <a href="/contact-us">contact details can be found by clicking here</a>\r\n<h4>Cryptosporidium</h4>\r\nCryptosporidium is a very small protozoan parasite which is found in many \\\'hosts\\\' including birds, fish and mammals. In humans it can cause severe sickness and diarrhoea particularly in the young, elderly and immuno-compromised. A very low level dose can be sufficient to cause infection. It freely exists in the natural environment and can exist in a dormant state for long periods. It can be transmitted from unwashed fruit and vegetables, swimming pools and occasionally water supplies.\r\n\r\nThe Company has conducted risk assessments at all its sources and regular monitoring takes place. At five sites, Farlington, Lovedean, Soberton, Fishbourne and River Itchen, the Company has installed sophisticated membrane treatment plants which are capable of removing the infective cryptosporidium oocysts.\r\n<h4>Nitrates</h4>\r\nIntensive agricultural production in recent years has led to the increase of nitrates appearing in underground water supplies. Certain parts of the UK have been more affected than others. In part of the Portsmouth Water area we have had to install blending arrangements to ensure that all our supplies are within the limits laid down by the Water Quality Regulations.\r\n<h4>Pesticides</h4>\r\nThe present regulations set a very strict limit for pesticides in drinking water - they must not be present in a concentration greater than one part in ten thousand million. This very low concentration ignores the very different toxicity levels of various pesticides.\r\n\r\nAt all treatment works and customer taps we regularly check for the presence of some 30 compounds which we know to be in use.\r\n<h4>Fluoride</h4>\r\nWater containing fluoride compounds has been shown to help prevent dental cavities from forming - particularly in young children, although there are conflicting reports about its value as well as other side effects.\r\n\r\nCurrently we do not add fluoride to any of our supplies, although one of our sources does have a low level of natural fluoride present but not at a level recommended for dental purposes.\r\n\r\nIn 2003, legislation was introduced that enables Health Authorities to instruct water companies to fluoridate their supplies; however this has not yet happened in our area.\r\n\r\nIf the Health Authorities did decide to pursue fluoridation then a public consultation exercise would have to be conducted. This would give consumers the opportunity to express their views to the Health Authorities before any final decision can be made.\r\n\r\nLead pipes in your home:\r\n<h4>Lead</h4>\r\nWater at its source and in mains is virtually lead free. However many properties still have lead plumbing and lead service pipes supplying the water into the house. If you live in a house built before 1970, chances are you may have lead pipework. Your drinking water can pick up lead from the pipework that runs from the water main underground and into your property, or from lead pipework inside your property. If you would like any further information relating to Lead please download our <a href="/wp-content/uploads/2015/02/02-WQ_LEAD-LEAFLET.pdf">‘Lead Pipes in your home Advice Leaflet’ here</a>\r\n\r\nThe leaflet will provide you with information on:\r\n\r\nWhere lead comes from\r\n\r\nWhy lead can be a problem\r\n\r\nWhere we sample and what we find\r\n\r\nWhat Portsmouth Water are doing about lead\r\n\r\nWhat to do if you think you have lead\r\n\r\nLooking After Water In Your Home: This publication was produced by Water UK as a Consumers Guide to Looking After Water In The Home.\r\n\r\nIt covers subjects such as taste, odour and colour of water. Lead pipes, pipe ownership and many other useful topics to help you \\\'look after water in your home\\\'.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Water-In-The-Home-2015.pdf" target="_blank" rel="noopener noreferrer">Click here to view Water UK\\\'s Consumer Guide to Looking After Water in Your Home</a>.\r\n\r\nThe Taste of Drinking Water: Deciding whether water has an unusual taste is a very subjective question. Without doubt some palates are much more sensitive than others and it is sometimes difficult to know whether it is detectable by the sense of taste or smell.\r\n\r\nMost taste complaints we receive are usually linked to the chlorine dose that we add to ensure disinfection of the water. Chlorine has been used for disinfection by the Industry for many years and it is probably due to its use that most waterborne diseases have been eliminated in the western world.\r\n\r\nTap Hygiene: <img src="/wp-content/uploads/2015/02/Tap.jpg" alt="tap" />It is important that taps that are used for drinking water are kept clean. Whilst the water coming to your tap is safe, many bacteria can live in the kitchen and some can grow both on the outside of the tap and inside the lip of the spout. They are not visible to the naked eye, but the tap can become contaminated from food or items washed in the sink. For this reason, you should never allow food to come into contact with the end of the tap.\r\n\r\nOccasionally fungi, naturally present in the air, can also attach itself to damp surfaces and grow into a visible slime usually black in colour (and sometimes pink). This slime is seen usually in bathrooms and kitchens on taps, shower heads, tiles and several other places.\r\n\r\nUnfortunately there is nothing we can do to the drinking water supply to prevent this type of growth and the only way to keep on top of the problem is by routine cleaning of all the surfaces which can be affected.\r\n<h4>Taps can be cleaned as follows:</h4>\r\nRegularly clean household taps thoroughly by using a small brush (such as an old toothbrush) dipped in a mild solution of bleach or sterilising fluid such as is used for cleaning babies’ bottles\r\n\r\nPay particular attention to the inside of the spout and/or any plastic insert\r\n\r\nAfter cleaning the tap, run it for a few moments to remove any remaining disinfectant\r\n\r\nDon’t leave the dishcloth on the tap to dry as this can increase the likelihood of contamination\r\n\r\nFacts About Bottled Water: <img src="/wp-content/uploads/2015/02/Bottles-ImageWQ1.jpg" alt="Bottled water" />None of the bottled water available today is of better quality than tap water. In certain circumstances the quality can be inferior to tap water especially if the bottle has been stored in warm conditions.\r\n\r\nThe real difference between bottled and tap water is the cost. The bottled variety costs around one thousand times more than tap water and unlike tap water delivery is an additional cost!\r\n\r\nTry filling a bottle with tap water, leaving it in the fridge overnight and then trying a taste test. You\\\'ll be surprised at the result!\r\n\r\nFacts About Domestic Water Filters: The market for domestic water filters has increased enormously in recent years. This is partly due to the extravagant advertising about them which casts doubt on the quality of tap water. Tap water is entirely safe to drink and you need not worry about it affecting your health.\r\n\r\nIn some cases filters can improve taste. They do, however, remove all chlorine and this means that the protection against contamination is also removed. If you do use a filter, remember to change the cartridge regularly, and always keep the filtered water in a cool place. The fridge is best.\r\n\r\nDrinking Water Safety Plan (DWSP): Ensuring the quality of our drinking water is crucial to the service we provide to our customers. DWI announced the use of the Drinking Water Safety Plan (DWSP) concept (originally developed by the World Health Organisation) to the regulation of drinking water quality during 2004. This is a source to tap risk management approach that identifies and proactively manages risks to drinking water quality. This approach is central to the way in which we ensure a continuous supply of safe drinking water now and in the future.\r\n\r\nA Drinking Water safety Plan consists of three key elements:\r\n\r\n<img src="/wp-content/uploads/2015/02/DWSP.gif" alt="Safety Plan" />\r\n<h4>Portsmouth Water Approach</h4>\r\nWhen assessing the risks to drinking water quality we identify hazards and hazardous events and score the likelihood and consequence of these occurring to determine the level of risk. We put control measures in place to manage any risk in order to reduce the likelihood of these hazardous events happening.\r\n\r\nOur risk management approach is an integral part of our Periodic Review and business planning process which helps to direct investment into the most important areas. An example of this process is the significant risk that the trihalomethane (THM) standard might be breached in the near future; a solution was identified and put forward in our final business plan to OFWAT and accepted.\r\n\r\nMore recently, greater effort has been focused on determining risks to raw water quality within our catchments. Portsmouth Water is building upon the existing Downs &amp; Harbours Clean Water Partnership and has created a Catchment Management programme to upscale approaches to tackle diffuse water pollution. For more information visit the Catchment Management section below.\r\n\r\naccordion', 'Water Quality', '', 'inherit', 'closed', 'closed', '', '2193-revision-v1', '', '', '2022-03-08 08:54:18', '2022-03-08 08:54:18', '', 2193, 'https://www.portsmouthwater.co.uk/?p=12027', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12031, 4, '2022-03-08 09:51:45', '2022-03-08 09:51:45', '', 'Woodcot Cres, Havant PO9, UK', '', 'publish', 'closed', 'closed', '', 'draft-340', '', '', '2022-03-11 15:15:24', '2022-03-11 15:15:24', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=12031', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12033, 2, '2022-03-08 13:48:51', '2022-03-08 13:48:51', '', 'PROJECT MANAGER_CD 31-03-22', '', 'inherit', 'open', 'closed', '', 'project-manager_cd-31-03-22', '', '', '2022-03-08 13:48:51', '2022-03-08 13:48:51', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/PROJECT-MANAGER_CD-31-03-22.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (12035, 2, '2022-03-08 13:50:08', '2022-03-08 13:50:08', '', 'EICA & COMMISSIONING ENGINEER_CD 31-03-22', '', 'inherit', 'open', 'closed', '', 'eica-commissioning-engineer_cd-31-03-22', '', '', '2022-03-08 13:50:08', '2022-03-08 13:50:08', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/EICA-COMMISSIONING-ENGINEER_CD-31-03-22.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (12039, 1, '2022-03-10 12:20:17', '2022-03-10 12:20:17', '<img src="/wp-content/uploads/2015/02/new-services.jpg" alt="new-services" />\r\n\r\n<span style="padding: 5px;">To arrange a Statement of Cost for converted of new build properties you will need to complete an Application Form. The Application Form can be completed by <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/developers-booklet-application-form-FILLABLE.pdf">downloading the form here</a> or by registering as a user for our portal by <a href="https://developers.portsmouthwater.co.uk/">clicking here</a></span>\r\n\r\nIf you require a like for like replacement of an existing lead service you will need to complete our lead replacement application form by <a href="/wp-content/uploads/2021/11/APPLICATION-FOR-A-REPLACEMENT-OF-AN-EXISTING-SERVICE_FILLABLE.pdf" target="_blank" rel="noopener noreferrer">downloading the form here</a>\r\n\r\nTo view a copy of our New Water Services Brochure, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/developers-booklet.pdf">click here</a>. This should be read when completing your Application Form for a New Water Service.\r\n\r\nOnce your Application Form and paperwork has been received we will be pleased to forward you a Statement of Cost.\r\n\r\nPlease note that Statement of Costs for new build properties on developments where a main has been requisitioned will only be released once mainlaying commences.\r\n\r\nIf you wish to meet with our Water Regulations Advisor when he visits, please put a note to this effect on your Application Form, we will then contact you to arrange a convenient appointment.\r\n\r\nPlease direct any New Services enquiries via email to;\r\n\r\n<a href="mailto:new.services@portsmouthwater.co.uk">new.services@portsmouthwater.co.uk</a> or call 023 9244 9088\r\nno-repeat;center top;;\r\nauto', 'New Services', '', 'inherit', 'closed', 'closed', '', '2170-revision-v1', '', '', '2022-03-10 12:20:17', '2022-03-10 12:20:17', '', 2170, 'https://www.portsmouthwater.co.uk/?p=12039', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12041, 4, '2022-03-11 20:39:59', '2022-03-11 20:39:59', '', 'ST GEORGES WALK, EASTERGATE, PO20 3XU', '', 'publish', 'closed', 'closed', '', 'draft-341', '', '', '2022-03-12 00:27:22', '2022-03-12 00:27:22', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=12041', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12044, 4, '2022-03-14 08:14:56', '2022-03-14 08:14:56', '', 'Argus Rd, Lee-on-the-Solent PO13, UK', '', 'publish', 'closed', 'closed', '', 'draft-342', '', '', '2022-03-15 08:07:41', '2022-03-15 08:07:41', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=12044', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12045, 4, '2022-03-14 08:16:18', '2022-03-14 08:16:18', '', 'James Copse Rd, Waterlooville PO8, UK', '', 'publish', 'closed', 'closed', '', 'draft-343', '', '', '2022-03-15 08:07:17', '2022-03-15 08:07:17', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=12045', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12047, 1, '2022-03-16 13:45:23', '2022-03-16 13:45:23', 'Portsmouth Water is supporting local volunteers to collect hundreds of young trees from woodland at the reservoir site, to be replanted locally as part of the Havant Thicket Reservoir project.\r\n\r\n<img class="alignright wp-image-12048 " src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/20-rescued-saplings-in-biodegradable-pots-P1100861-1024x768.jpg" alt="" width="495" height="371" />Volunteers have been visiting the reservoir site and have collected around 250 saplings from The Avenue woodland. The saplings have been planted into compostable pots provided by Portsmouth Water and placed in a safe area the volunteers can access to water them. Later they will be planted locally in the planned mitigation and compensation areas for the reservoir.\r\n\r\nAn additional nursery is also being created on site to home around 200 tiny oak saplings which were grown from acorns gathered on site, mainly from The Avenue.\r\n\r\nRuari Maybank, Project Director, Havant Thicket Reservoir, said: “I would like to say a big thank you to all the volunteers who have dedicated their time and energy to relocate these saplings. Ensuring that the local environment is respected and enhanced is vital to the Havant Thicket Reservoir project and I am very grateful for the support of our local community in helping us to achieve this together.”\r\n\r\nTracey Viney, who led the volunteer working parties, said: “More than twenty enthusiastic volunteers from the communities to the east, west and south of the reservoir site, as well as from further afield came to help. We were all passionate about relocating as many young trees as we could from The Avenue woodland. It is great that some of the genes from the trees that will be lost have been saved to help create new and enhanced woodland areas for local wildlife.”\r\n\r\nAs part of the Havant Thicket Reservoir project, Portsmouth Water has developed an extensive environmental mitigation and compensation package which includes creating and improving more than 200 hectares of woodland and wood pasture.\r\n\r\nLarge-scale habitat restoration will be undertaken within Havant Thicket woodland, Bell’s Copse and on Portsmouth Water owned land in Staunton Country Park. Portsmouth Water will also create 80 hectares of wood pasture on a local plot of land and is working with a local environmental group to relocate 80 trees from within The Avenue and replant these locally.\r\n\r\nFor more information about Havant Thicket Reservoir, visit: <a href="https://www.portsmouthwater.co.uk/new-reservoir/">https://www.portsmouthwater.co.uk/new-reservoir/</a>', 'Saving saplings from The Avenue', '', 'publish', 'closed', 'open', '', 'saving-saplings-from-the-avenue', '', '', '2024-02-27 12:30:37', '2024-02-27 12:30:37', '', 0, 'https://www.portsmouthwater.co.uk/?p=12047', 47, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12048, 1, '2022-03-16 13:44:47', '2022-03-16 13:44:47', '', '20 rescued saplings in biodegradable pots P1100861', '', 'inherit', 'open', 'closed', '', '20-rescued-saplings-in-biodegradable-pots-p1100861', '', '', '2022-03-16 13:44:47', '2022-03-16 13:44:47', '', 12047, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/20-rescued-saplings-in-biodegradable-pots-P1100861.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (12049, 1, '2022-03-16 13:45:23', '2022-03-16 13:45:23', 'Portsmouth Water is supporting local volunteers to collect hundreds of young trees from woodland at the reservoir site, to be replanted locally as part of the Havant Thicket Reservoir project.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/20-rescued-saplings-in-biodegradable-pots-P1100861-scaled.jpg"><img class="alignright size-medium wp-image-12048" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/20-rescued-saplings-in-biodegradable-pots-P1100861-300x225.jpg" alt="" width="300" height="225" /></a>Volunteers have been visiting the reservoir site and have collected around 250 saplings from The Avenue woodland. The saplings have been planted into compostable pots provided by Portsmouth Water and placed in a safe area the volunteers can access to water them. Later they will be planted locally in the planned mitigation and compensation areas for the reservoir.\r\n\r\nAn additional nursery is also being created on site to home around 200 tiny oak saplings which were grown from acorns gathered on site, mainly from The Avenue.\r\n\r\nRuari Maybank, Project Director, Havant Thicket Reservoir, said: “I would like to say a big thank you to all the volunteers who have dedicated their time and energy to relocate these saplings. Ensuring that the local environment is respected and enhanced is vital to the Havant Thicket Reservoir project and I am very grateful for the support of our local community in helping us to achieve this together.”\r\n\r\nTracey Viney, who led the volunteer working parties, said: “More than twenty enthusiastic volunteers from the communities to the east, west and south of the reservoir site, as well as from further afield came to help. We were all passionate about relocating as many young trees as we could from The Avenue woodland. It is great that some of the genes from the trees that will be lost have been saved to help create new and enhanced woodland areas for local wildlife.”\r\n\r\nAs part of the Havant Thicket Reservoir project, Portsmouth Water has developed an extensive environmental mitigation and compensation package which includes creating and improving more than 200 hectares of woodland and wood pasture.\r\n\r\nLarge-scale habitat restoration will be undertaken within Havant Thicket woodland, Bell’s Copse and on Portsmouth Water owned land in Staunton Country Park. Portsmouth Water will also create 80 hectares of wood pasture on a local plot of land and is working with a local environmental group to relocate 80 trees from within The Avenue and replant these locally.\r\n\r\nFor more information about Havant Thicket Reservoir, visit: <a href="https://www.portsmouthwater.co.uk/new-reservoir/">https://www.portsmouthwater.co.uk/new-reservoir/</a>', 'Saving saplings from The Avenue', '', 'inherit', 'closed', 'closed', '', '12047-revision-v1', '', '', '2022-03-16 13:45:23', '2022-03-16 13:45:23', '', 12047, 'https://www.portsmouthwater.co.uk/?p=12049', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12050, 1, '2022-03-16 13:53:02', '2022-03-16 13:53:02', 'Portsmouth Water is supporting local volunteers to collect hundreds of young trees from woodland at the reservoir site, to be replanted locally as part of the Havant Thicket Reservoir project.\n\n<img class="alignright wp-image-12048 size-large" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/20-rescued-saplings-in-biodegradable-pots-P1100861-1024x768.jpg" alt="" width="1024" height="768" />Volunteers have been visiting the reservoir site and have collected around 250 saplings from The Avenue woodland. The saplings have been planted into compostable pots provided by Portsmouth Water and placed in a safe area the volunteers can access to water them. Later they will be planted locally in the planned mitigation and compensation areas for the reservoir.\n\nAn additional nursery is also being created on site to home around 200 tiny oak saplings which were grown from acorns gathered on site, mainly from The Avenue.\n\nRuari Maybank, Project Director, Havant Thicket Reservoir, said: “I would like to say a big thank you to all the volunteers who have dedicated their time and energy to relocate these saplings. Ensuring that the local environment is respected and enhanced is vital to the Havant Thicket Reservoir project and I am very grateful for the support of our local community in helping us to achieve this together.”\n\nTracey Viney, who led the volunteer working parties, said: “More than twenty enthusiastic volunteers from the communities to the east, west and south of the reservoir site, as well as from further afield came to help. We were all passionate about relocating as many young trees as we could from The Avenue woodland. It is great that some of the genes from the trees that will be lost have been saved to help create new and enhanced woodland areas for local wildlife.”\n\nAs part of the Havant Thicket Reservoir project, Portsmouth Water has developed an extensive environmental mitigation and compensation package which includes creating and improving more than 200 hectares of woodland and wood pasture.\n\nLarge-scale habitat restoration will be undertaken within Havant Thicket woodland, Bell’s Copse and on Portsmouth Water owned land in Staunton Country Park. Portsmouth Water will also create 80 hectares of wood pasture on a local plot of land and is working with a local environmental group to relocate 80 trees from within The Avenue and replant these locally.\n\nFor more information about Havant Thicket Reservoir, visit: <a href="https://www.portsmouthwater.co.uk/new-reservoir/">https://www.portsmouthwater.co.uk/new-reservoir/</a>', 'Saving saplings from The Avenue', '', 'inherit', 'closed', 'closed', '', '12047-autosave-v1', '', '', '2022-03-16 13:53:02', '2022-03-16 13:53:02', '', 12047, 'https://www.portsmouthwater.co.uk/?p=12050', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12051, 1, '2022-03-16 13:53:11', '2022-03-16 13:53:11', 'Portsmouth Water is supporting local volunteers to collect hundreds of young trees from woodland at the reservoir site, to be replanted locally as part of the Havant Thicket Reservoir project.\r\n\r\n<img class="alignright wp-image-12048 " src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/20-rescued-saplings-in-biodegradable-pots-P1100861-1024x768.jpg" alt="" width="495" height="371" />Volunteers have been visiting the reservoir site and have collected around 250 saplings from The Avenue woodland. The saplings have been planted into compostable pots provided by Portsmouth Water and placed in a safe area the volunteers can access to water them. Later they will be planted locally in the planned mitigation and compensation areas for the reservoir.\r\n\r\nAn additional nursery is also being created on site to home around 200 tiny oak saplings which were grown from acorns gathered on site, mainly from The Avenue.\r\n\r\nRuari Maybank, Project Director, Havant Thicket Reservoir, said: “I would like to say a big thank you to all the volunteers who have dedicated their time and energy to relocate these saplings. Ensuring that the local environment is respected and enhanced is vital to the Havant Thicket Reservoir project and I am very grateful for the support of our local community in helping us to achieve this together.”\r\n\r\nTracey Viney, who led the volunteer working parties, said: “More than twenty enthusiastic volunteers from the communities to the east, west and south of the reservoir site, as well as from further afield came to help. We were all passionate about relocating as many young trees as we could from The Avenue woodland. It is great that some of the genes from the trees that will be lost have been saved to help create new and enhanced woodland areas for local wildlife.”\r\n\r\nAs part of the Havant Thicket Reservoir project, Portsmouth Water has developed an extensive environmental mitigation and compensation package which includes creating and improving more than 200 hectares of woodland and wood pasture.\r\n\r\nLarge-scale habitat restoration will be undertaken within Havant Thicket woodland, Bell’s Copse and on Portsmouth Water owned land in Staunton Country Park. Portsmouth Water will also create 80 hectares of wood pasture on a local plot of land and is working with a local environmental group to relocate 80 trees from within The Avenue and replant these locally.\r\n\r\nFor more information about Havant Thicket Reservoir, visit: <a href="https://www.portsmouthwater.co.uk/new-reservoir/">https://www.portsmouthwater.co.uk/new-reservoir/</a>', 'Saving saplings from The Avenue', '', 'inherit', 'closed', 'closed', '', '12047-revision-v1', '', '', '2022-03-16 13:53:11', '2022-03-16 13:53:11', '', 12047, 'https://www.portsmouthwater.co.uk/?p=12051', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12052, 4, '2022-03-17 07:34:43', '2022-03-17 07:34:43', '', 'James Copse Rd, Waterlooville PO8, UK', '', 'publish', 'closed', 'closed', '', 'draft-344', '', '', '2022-03-21 08:51:21', '2022-03-21 08:51:21', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=12052', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12054, 2, '2022-03-17 15:09:33', '2022-03-17 15:09:33', '', 'METER READER_CD 01-04-22', '', 'inherit', 'open', 'closed', '', 'meter-reader_cd-01-04-22', '', '', '2022-03-17 15:09:33', '2022-03-17 15:09:33', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/METER-READER_CD-01-04-22.pdf', 0, 'attachment', 'application/pdf', 0); 
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INSERT INTO `wlcj_posts` VALUES (12063, 1, '2022-03-21 12:39:23', '2022-03-21 12:39:23', '<h4>Click a subject below to view more about that title</h4>\r\nno-repeat;center top;;\r\nauto\r\n\r\nNetwork Access Code: The Company\\\'s Access Code covers details of the access principles and guidance for water supply entrants wishing to utilise the Company\\\'s network for supplying new customers.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Network-Access-Code-Version-17-.pdf" target="_blank" rel="noopener noreferrer">Click here to view</a>\r\n\r\nPlease email any questions to our Wholesale Service Desk at <a href="mailto:wholesaleservicedesk@portsmouthwater.co.uk">[email protected]/* */</a>\r\n\r\nCompliance Code: The Company also has a Compliance Code produced under Condition R of our Instrument of Appointment for dealing with Potential Licensed Water Suppliers and Inset Appointees.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/04/Compliance-Code-March-2020.doc">Compliance Code March 2020</a>\r\n\r\nWholesale Scheme of Charges:\r\n<h3>2022-23</h3>\r\nTo view our Assurance Statement and draft Wholesale Charges for 2022-23 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/10/Portsmouth-Water-Draft-Wholesale-Charges-FINAL.pdf">click here</a>\r\n\r\nTo view our Statement of any significant changes to Charges 2022-23 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Statement-of-any-significant-changes-to-2022.docx" target="_blank" rel="noopener noreferrer">click here</a>\r\n\r\nTo view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2022-23_FINAL.pdf">click here</a>\r\n\r\nTo calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/NAV-Tariff-Workings-2022-23-FINAL.xlsx">click here</a>\r\n<h3>2021-22</h3>\r\nTo view our 2021-22 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/SOC_WHOLESALE_2021-22-1.pdf">click here</a>\r\n\r\nTo view the Assurance Statement accompanying the 2021-22 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/01/Assurance-Statement-Wholesale-13-January-2021.pdf">click here</a>\r\n\r\nTo view our Statement of any significant changes to Charges 2021-22 <a href="/wp-content/uploads/2021/01/Statement-of-any-significant-changes-to-2022.pdf" target="_blank" rel="noopener noreferrer">click here</a>.\r\n\r\nTo view our Bulk Supply Charges for NAVs please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/Portsmouth-Water-Bulk-Supply-Charges-for-NAVs-2021-22.pdf">click here</a>\r\n\r\nTo calculate a Bulk Supply Charge for any potential NAV site, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/NAV-Bulk-Supply-Price-2021-22.xlsx">click here</a>\r\n<h3>2020-21</h3>\r\nTo view our revised 2020-2021 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2020/03/SOC_WHOLESALE_2020-21_REVISED-MARCH-2020.pdf" target="_blank" rel="noopener noreferrer">click here</a>\r\n\r\nTo view the revised Assurance Statement accompanying the 2020-21 Wholesale Scheme of Charges <a href="/wp-content/uploads/2020/03/Assurance-Statement-Wholesale-20-March-2020.pdf" target="_blank" rel="noopener noreferrer">click here</a>\r\n\r\nTo view our Statement explaining why we have revised our Wholesale Charges Scheme for 2020/21 please <a href="/wp-content/uploads/2020/03/PW-Statement-Charges-for-2020.pdf" target="_blank" rel="noopener noreferrer">click here</a>\r\n\r\nTo view our Bulk Supply Charges for NAVs please <a href="/wp-content/uploads/2020/04/Potsmouth-Water-Bulk-Supply-Charges-for-NAVs-2020-21.docx">click here</a>\r\n\r\nTo calculate a Bulk Supply Charge for any potential NAV site, please <a href="/wp-content/uploads/2020/05/NAV-Bulk-Supply-Price-2020-21.xlsx">click here</a>\r\n<h3>2019-20</h3>\r\nTo view our 2019-2020 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2019/01/SOC_WHOLESALE_2019-20.pdf" target="_blank" rel="noopener noreferrer">click here</a>\r\n\r\nTo view the Assurance Statement accompanying the 2019-20 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/news/publications/access-code/assurance-statement-wholesale-9-january-2019-3/">click here</a>\r\n\r\nTo view our Bulk Charges for NAV’s please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/07/Bulk-Charges-for-NAVs.pdf">click here</a>\r\n<h3>2018-19</h3>\r\nTo view our 2018-2019 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/SOC_WHOLESALE_2018-19.pdf" target="_blank" rel="noopener noreferrer">click here</a>\r\n\r\nTo view the Assurance Statement accompanying the 2018-19 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/01/Assurance-Statement-for-Wholesale-Charges-2018-19-9-January-2018.pdf">click here</a>\r\n<h3>2017-18</h3>\r\nTo view our 2017-2018 Wholesale Scheme of Charges please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/SOC_WHOLESALE_2017-181.pdf">click here</a>\r\n\r\nTo view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2017/18 <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Final-Wholesale-Charges-SOC-2017_18-published-13-January-2017.xlsx">click here</a>\r\n\r\nTo view the Assurance Statement accompanying the 2017-18 Wholesale Charges Scheme <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Assurance-Statement-13-January-2017.pdf" target="_blank" rel="noopener noreferrer">click here</a>\r\n<h3>2016-17</h3>\r\nTo view our 2016-2017 Wholesale Scheme of Charges please<a href="/wp-content/uploads/2016/04/SOC_WHOLESALE_2016-17.pdf" target="_blank" rel="noopener noreferrer"> click here</a>\r\n\r\nTo view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2016/17 <a href="/wp-content/uploads/2015/02/PRT-wholesale-charges-2016-17-Ofwat-template.xlsx" target="_blank" rel="noopener noreferrer">click here</a>\r\n<h3>2015-16</h3>\r\nTo view our 2015-2016 Wholesale Scheme of Charges please <a href="/wp-content/uploads/2015/02/17F65957-7004-4E0B-9ED1-88223FE57D2A2.pdf" target="_blank" rel="noopener noreferrer"> click here</a>\r\n\r\nTo view a spreadsheet of Portsmouth Water\\\'s Wholesale Tariffs for Non-household Customers for the year 2015/16 <a href="/wp-content/uploads/2015/02/BBCFB5CC-93CE-4F7E-8225-B340C8319D861.xls" target="_blank" rel="noopener noreferrer"> click here</a>\r\n\r\nInvoicing Timetable:\r\n<h2>Non-Household Retailer Invoicing timetable and payment due dates</h2>\r\nIn accordance with the requirements of the Wholesale-Retail Code Business Terms we have set out the invoicing timetable for Primary and Non-Primary charges.\r\n<h2>Primary Charges</h2>\r\nThe timetable for Primary Charges is set out in the attached spreadsheet.  This has been split into two sections covering the Pre-Pay and Post-Pay options for ease of reference.  Other useful information including payment due dates has also been included. It should be noted that those lines shaded in grey with the identifier “E” are based on estimated dates which fall outside the published MOSL settlement timetable.  These are indicative only and will be updated as when the confirmed timetable is published.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/02/Settlement-Calendar-Published-for-2021-2022.xlsx">Invoicing timetable Primary Charges April 2021 onwards</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/02/Settlement-Calendar-Published-for-2020-2021.xlsx">Invoicing timetable Primary Charges April 2020 onwards</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/02/Settlement-Calendar-published-for-19-20-final.xlsm">Invoicing timetable Primary Charges April 2019 onwards</a>\r\n\r\n<a href="/wp-content/uploads/2018/02/Settlement-Calendar-2018-to-publish-has-been-formatted.xlsm" target="_blank" rel="noopener noreferrer">Invoicing timetable Primary Charges April 2018 onwards</a>\r\n<h2>Non-Primary Charges</h2>\r\nInvoices for Non-Primary Charges (as defined in our published Scheme of Charges) will be raised once the related works have been completed and approved and in any case not later than 10 business days after the end of the month in which such works have been completed and approved.  Payment terms, as specified by the Business Terms will fall to the later of; 30 days after the end of the month to which the invoice relates; and 15 days after the invoice is received by the Contracting Retailer.\r\n\r\naccordion', 'Wholesale Services', '', 'inherit', 'closed', 'closed', '', '2351-revision-v1', '', '', '2022-03-21 12:39:23', '2022-03-21 12:39:23', '', 2351, 'https://www.portsmouthwater.co.uk/?p=12063', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (12082, 1, '2022-03-28 14:44:10', '2022-03-28 13:44:10', '<h2>©Portsmouth Water Ltd</h2>\r\nThis website is governed by the law and jurisdiction of England and Wales. All rights, including, without limitation copyright, in the form and content of this website are owned by Portsmouth Water Ltd.\r\n<h3>Disclaimer</h3>\r\nWhilst every effort has been made to ensure that the information in this website is accurate and up to date, the information contained herein is provided without any representation or warranty of any kind. In no event shall Portsmouth Water Ltd be liable for any damage or loss arising out of or in connection with the use of this website or other sites that may be linked to this site.\r\n<h3>Privacy Notice</h3>\r\nWe do retain personal information you provide to us in a letter, over the phone or through our website.  To understand what we do with this information please see our Privacy Notice below.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/Privacy-Notice-25-March-2022.pdf">Download our Privacy Notice here</a>\r\n<h3>Website Terms of Use</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Intellectual-Property-Rights-Notice-Website-Terms-Nov-2019.pdf" target="_blank" rel="noopener noreferrer">Download our website Terms of Use here</a>', 'Privacy Notice', '', 'inherit', 'closed', 'closed', '', '2387-revision-v1', '', '', '2022-03-28 14:44:10', '2022-03-28 13:44:10', '', 2387, 'https://www.portsmouthwater.co.uk/?p=12082', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (12084, 1, '2022-03-28 16:50:06', '2022-03-28 15:50:06', 'Work is taking place on and around site in March, April and May as part of the Havant Thicket Reservoir project.\r\n\r\nFrom 20th April 2022, tree removal and ecological mitigation is taking place along the proposed Northern Access Route and on the new junction of the B2149.\r\n\r\nThe work is in preparation for creating a new Northern Route to access the Havant Thicket Reservoir site. This route will be used by construction traffic during the main works and will minimise disruption for residents in Warren Park and Rowlands Castle.\r\n<h2>Road Closures</h2>\r\nSingle lane closures on the B2149 will be in effect on the following dates:\r\n<ul>\r\n 	<li>28th March to 30th March – Night (7pm – 5am)</li>\r\n 	<li>31st March and 1st April – Day (8am – 4:30pm)</li>\r\n 	<li>20th April from 6pm to 21st April at 7am</li>\r\n 	<li>25th April to 28th April – 9:30am to 4:30pm</li>\r\n 	<li>2nd May to 6th May – 9:30am to 4:30pm</li>\r\n</ul>\r\n<h2>Footpath Closures</h2>\r\nThe footpath running north to south through The Avenue will be closed from 1st April on weekdays and Saturday mornings. It will reopen from midday on Saturdays and will be open for the duration of the Easter Bank Holiday.\r\n<h2>Environmental mitigation</h2>\r\nAs part of the Havant Thicket Reservoir project, Portsmouth Water has developed an extensive environmental mitigation and compensation package which includes creating and improving more than 200 hectares of woodland and wood pasture.\r\n\r\nLarge-scale habitat restoration will be undertaken within Havant Thicket woodland, Bell’s Copse and on Portsmouth Water owned land in Staunton Country Park. Portsmouth Water will also create 80 hectares of wood pasture on a local plot of land and is working with a local environmental group to relocate 80 trees from within The Avenue and replant these locally.\r\n\r\nRuari Maybank, Project Director, Havant Thicket Reservoir, said: “Havant Thicket Reservoir is an environmentally-led project and we are confident that it will have a lasting, positive impact on the environment in and around the site. We making every effort to protect wildlife and enhance local habitats while work is carried out. We have already installed around 300 new bat boxes in woodland adjacent to the reservoir site and ecologists will be present for the duration of the work to ensure bats, birds, dormice and other wildlife are carefully safeguarded throughout.”\r\n\r\nFor more information about the project, visit: <a href="https://portsmouthwater.co.uk/new-reservoir/">portsmouthwater.co.uk/new-reservoir/</a>', 'Work planned this April on Havant Thicket Reservoir', '', 'publish', 'closed', 'open', '', 'work-planned-this-april-on-havant-thicket-reservoir', '', '', '2024-02-27 12:30:37', '2024-02-27 12:30:37', '', 0, 'https://www.portsmouthwater.co.uk/?p=12084', 46, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12085, 1, '2022-03-28 16:50:06', '2022-03-28 15:50:06', 'Work is taking place on and around site in March, April and May as part of the Havant Thicket Reservoir project.\r\n\r\nFrom 20th April 2022, tree removal and ecological mitigation is taking place along the proposed Northern Access Route and on the new junction of the B2149.\r\n\r\nThe work is in preparation for creating a new Northern Route to access the Havant Thicket Reservoir site. This route will be used by construction traffic during the main works and will minimise disruption for residents in Warren Park and Rowlands Castle.\r\n<h2>Road Closures</h2>\r\nSingle lane closures on the B2149 will be in effect on the following dates:\r\n<ul>\r\n 	<li>28th March to 30th March – Night (7pm – 5am)</li>\r\n 	<li>31st March and 1st April – Day (8am – 4:30pm)</li>\r\n 	<li>20th April from 6pm to 21st April at 7am</li>\r\n 	<li>25th April to 28th April – 9:30am to 4:30pm</li>\r\n 	<li>2nd May to 6th May – 9:30am to 4:30pm</li>\r\n</ul>\r\n<h2>Footpath Closures</h2>\r\nThe footpath running north to south through The Avenue will be closed from 1st April on weekdays and Saturday mornings. It will reopen from midday on Saturdays and will be open for the duration of the Easter Bank Holiday.\r\n<h2>Environmental mitigation</h2>\r\nAs part of the Havant Thicket Reservoir project, Portsmouth Water has developed an extensive environmental mitigation and compensation package which includes creating and improving more than 200 hectares of woodland and wood pasture.\r\n\r\nLarge-scale habitat restoration will be undertaken within Havant Thicket woodland, Bell’s Copse and on Portsmouth Water owned land in Staunton Country Park. Portsmouth Water will also create 80 hectares of wood pasture on a local plot of land and is working with a local environmental group to relocate 80 trees from within The Avenue and replant these locally.\r\n\r\nRuari Maybank, Project Director, Havant Thicket Reservoir, said: “Havant Thicket Reservoir is an environmentally-led project and we are confident that it will have a lasting, positive impact on the environment in and around the site. We making every effort to protect wildlife and enhance local habitats while work is carried out. We have already installed around 300 new bat boxes in woodland adjacent to the reservoir site and ecologists will be present for the duration of the work to ensure bats, birds, dormice and other wildlife are carefully safeguarded throughout.”\r\n\r\nFor more information about the project, visit: <a href="https://portsmouthwater.co.uk/new-reservoir/">portsmouthwater.co.uk/new-reservoir/</a>', 'Work planned this April on Havant Thicket Reservoir', '', 'inherit', 'closed', 'closed', '', '12084-revision-v1', '', '', '2022-03-28 16:50:06', '2022-03-28 15:50:06', '', 12084, 'https://www.portsmouthwater.co.uk/?p=12085', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12087, 2, '2022-03-29 10:32:01', '2022-03-29 09:32:01', '', 'CUSTOMER SUPPORT AND COLLECTION ADVISOR_CD 08-04-22', '', 'inherit', 'open', 'closed', '', 'customer-support-and-collection-advisor_cd-08-04-22', '', '', '2022-03-29 10:32:01', '2022-03-29 09:32:01', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/CUSTOMER-SUPPORT-AND-COLLECTION-ADVISOR_CD-08-04-22.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (12089, 2, '2022-03-29 11:14:47', '2022-03-29 10:14:47', '', 'LABORATORY SUPERVISOR - MICROBIOLOGY_CD 29-04-22', '', 'inherit', 'open', 'closed', '', 'laboratory-supervisor-microbiology_cd-29-04-22', '', '', '2022-03-29 11:14:47', '2022-03-29 10:14:47', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/LABORATORY-SUPERVISOR-MICROBIOLOGY_CD-29-04-22.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (12091, 2, '2022-03-29 11:34:20', '2022-03-29 10:34:20', '', 'NETWORK TECHNICIAN_CD 12-04-22', '', 'inherit', 'open', 'closed', '', 'network-technician_cd-12-04-22', '', '', '2022-03-29 11:34:20', '2022-03-29 10:34:20', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/NETWORK-TECHNICIAN_CD-12-04-22.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (12093, 2, '2022-03-29 11:56:05', '2022-03-29 10:56:05', '', 'PROJECT MANAGER_CD 22-04-22', '', 'inherit', 'open', 'closed', '', 'project-manager_cd-22-04-22', '', '', '2022-03-29 11:56:05', '2022-03-29 10:56:05', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/PROJECT-MANAGER_CD-22-04-22.pdf', 0, 'attachment', 'application/pdf', 0); 
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INSERT INTO `wlcj_posts` VALUES (12097, 1, '2022-03-30 10:01:12', '2022-03-30 09:01:12', '', 'Health, Safety & Wellbeing  Review 2021', '', 'inherit', 'open', 'closed', '', 'health-safety-wellbeing_review-2021', '', '', '2022-03-30 10:03:35', '2022-03-30 09:03:35', '', 5382, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/HEALTH-SAFETY-WELLBEING_REVIEW-2021.pdf', 0, 'attachment', 'application/pdf', 0); 
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INSERT INTO `wlcj_posts` VALUES (12100, 4, '2022-03-30 14:57:45', '2022-03-30 13:57:45', '', 'Madehurst, Arundel BN18 0NL, UK', '', 'publish', 'closed', 'closed', '', 'draft-364', '', '', '2022-03-31 08:14:06', '2022-03-31 07:14:06', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=12100', 0, 'service_interruption', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (12106, 4, '2022-04-01 09:42:39', '2022-04-01 08:42:39', '', 'Leckford Rd, Havant PO9, UK', '', 'publish', 'closed', 'closed', '', 'draft-368', '', '', '2022-04-04 06:15:37', '2022-04-04 05:15:37', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=12106', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12107, 4, '2022-04-01 09:43:23', '2022-04-01 08:43:23', '', 'HURSLEY ROAD HAVANT', '', 'publish', 'closed', 'closed', '', 'draft-369', '', '', '2022-04-04 06:15:53', '2022-04-04 05:15:53', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=12107', 0, 'service_interruption', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (12109, 1, '2022-04-01 14:34:40', '2022-04-01 13:34:40', '', '28 February 2022 Strategic Advisory Group meeting minutes', '', 'inherit', 'open', 'closed', '', 'htr-sag-28-february-2022-meeting-minutes-v03', '', '', '2022-04-01 14:35:09', '2022-04-01 13:35:09', '', 8326, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/HTR-SAG-28-February-2022-meeting-minutes-V03.pdf', 0, 'attachment', 'application/pdf', 0); 
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INSERT INTO `wlcj_posts` VALUES (12114, 4, '2022-04-04 06:16:57', '2022-04-04 05:16:57', '', 'Cherry Tree Ave, Waterlooville, UK', '', 'publish', 'closed', 'closed', '', 'draft-370', '', '', '2022-04-05 05:49:04', '2022-04-05 04:49:04', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=12114', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12115, 4, '2022-04-04 14:09:01', '2022-04-04 13:09:01', '', 'Portsmouth Rd, Horndean, Waterlooville PO8, UK', '', 'publish', 'closed', 'closed', '', 'draft-371', '', '', '2022-04-05 05:50:47', '2022-04-05 04:50:47', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=12115', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12117, 2, '2022-04-04 15:49:49', '2022-04-04 14:49:49', '', 'CUSTOMER SERVICES ADVISOR_CD 14-04-22', '', 'inherit', 'open', 'closed', '', 'customer-services-advisor_cd-14-04-22', '', '', '2022-04-04 15:49:49', '2022-04-04 14:49:49', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/CUSTOMER-SERVICES-ADVISOR_CD-14-04-22.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (12118, 1, '2022-04-04 16:14:45', '2022-04-04 15:14:45', '', 'developers booklet application form FILLABLE', '', 'inherit', 'open', 'closed', '', 'developers-booklet-application-form-fillable-5', '', '', '2022-04-04 16:14:45', '2022-04-04 15:14:45', '', 2170, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/developers-booklet-application-form-FILLABLE.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (12119, 1, '2022-04-04 16:15:25', '2022-04-04 15:15:25', '<img src="/wp-content/uploads/2015/02/new-services.jpg" alt="new-services" />\r\n\r\n<span style="padding: 5px;">To arrange a Statement of Cost for converted of new build properties you will need to complete an Application Form. The Application Form can be completed by <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/developers-booklet-application-form-FILLABLE.pdf">downloading the form here</a> or by registering as a user for our portal by <a href="https://developers.portsmouthwater.co.uk/">clicking here</a></span>\r\n\r\nIf you require a like for like replacement of an existing lead service you will need to complete our lead replacement application form by <a href="/wp-content/uploads/2021/11/APPLICATION-FOR-A-REPLACEMENT-OF-AN-EXISTING-SERVICE_FILLABLE.pdf" target="_blank" rel="noopener noreferrer">downloading the form here</a>\r\n\r\nTo view a copy of our New Water Services Brochure, please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/developers-booklet.pdf">click here</a>. This should be read when completing your Application Form for a New Water Service.\r\n\r\nOnce your Application Form and paperwork has been received we will be pleased to forward you a Statement of Cost.\r\n\r\nPlease note that Statement of Costs for new build properties on developments where a main has been requisitioned will only be released once mainlaying commences.\r\n\r\nIf you wish to meet with our Water Regulations Advisor when he visits, please put a note to this effect on your Application Form, we will then contact you to arrange a convenient appointment.\r\n\r\nPlease direct any New Services enquiries via email to;\r\n\r\n<a href="mailto:new.services@portsmouthwater.co.uk">new.services@portsmouthwater.co.uk</a> or call 023 9244 9088\r\nno-repeat;center top;;\r\nauto', 'New Services', '', 'inherit', 'closed', 'closed', '', '2170-revision-v1', '', '', '2022-04-04 16:15:25', '2022-04-04 15:15:25', '', 2170, 'https://www.portsmouthwater.co.uk/?p=12119', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (12128, 1, '2022-04-05 09:54:10', '2022-04-05 08:54:10', '<h2>©Portsmouth Water Ltd</h2>\r\nThis website is governed by the law and jurisdiction of England and Wales. All rights, including, without limitation copyright, in the form and content of this website are owned by Portsmouth Water Ltd.\r\n<h3>Disclaimer</h3>\r\nWhilst every effort has been made to ensure that the information in this website is accurate and up to date, the information contained herein is provided without any representation or warranty of any kind. In no event shall Portsmouth Water Ltd be liable for any damage or loss arising out of or in connection with the use of this website or other sites that may be linked to this site.\r\n<h3>Privacy Notice</h3>\r\nThe purpose of this Privacy Notice is to make it easier for you to understand how we use and protect your personal data. Personal data is any data that can identify you either on its own or used with other data.\r\n\r\nThis Privacy Notice will help you understand your privacy rights, how and why we need to process your personal data, and how you can get in touch with us if you need to.\r\n\r\nProcessing personal data involves any activity to do with that data, for example collection, storage, editing and deletion.\r\n\r\nWe’ve presented this information in different sections so you can access the information you need more easily. You’ll find our general privacy information under the headings below; with a separate PDF of the whole document should you wish to download this.\r\n\r\nWe take your personal data privacy very seriously and we\'re committed to protecting your personal data by complying with the relevant privacy legislation. We encourage you to read each section thoroughly.\r\n\r\nIf we make any significant changes impacting your privacy, we\'ll make this clear. Please remember to check from time to time.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/Privacy-Notice-25-March-2022.pdf">Download our Privacy Notice here</a>\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="About Portsmouth Water"]\r\n\r\nThis Privacy Notice is designed to explain how we collect and use our customer’s and other individual’s personal data.\r\n\r\nWe are committed to protecting this data, to uphold their data rights, and to meet expectations for handling personal data. We are a registered data controller, registration number: Z6707640. This means it is our responsibility to maintain and protect all personal data that we collect and ensure that anyone we share personal data with will also adequately protect that data.\r\n\r\nThis Notice relates to Portsmouth Water Limited (Company Number 2536455) as the principal subsidiary in the South Downs Group, but will also apply to other subsidiaries.[/accordion_item]\r\n\r\n[accordion_item title="What personal data do we collect?"]\r\n\r\nWe will always endeavour to make it clear why we are collecting your personal data.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nWe could collect and process your personal data in a number of ways from the information you give to us. You may provide information to us about you by filling in a form on our website or by contacting us by telephone, email or otherwise. This includes information you provide when registering for our online billing \'MyAccount\', when you search for or request a service from us, enter a competition or survey or when you report a leak, problem or provide feedback regarding our website or the services we provide.\r\n\r\nThe information you provide us with will vary, but will include:\r\n<ul>\r\n 	<li>Personal details: title, name, date of birth, disability;</li>\r\n 	<li>Bank account and card details: account number and sort code, accounts holders name, direct debit details;</li>\r\n 	<li>Contact details: postal address, email address, mobile and/or landline numbers;</li>\r\n 	<li>Financial details: household income, benefits;</li>\r\n 	<li>Household information: age and number of children;</li>\r\n 	<li>Documentation: bank statements, passports etc.</li>\r\n</ul>\r\nWe will keep scanned copies of any documents for validation and audit purposes, this evidence will be deleted in line with our retention policy.\r\n\r\nIf an individual or household is registered on our Priority Services Register, we will collect information to allow us to provide additional assistance and support to that individual when required. For more information, please see the ‘Priority Services Register – Helping Our Vulnerable Customers’ section of this Notice.\r\n\r\nWe also collect information about you from other sources, examples being:\r\n<ul>\r\n 	<li>If you are a tenant, your Landlord or letting agent may provide us with personal data in order to set up or close down your water account at their property.</li>\r\n 	<li>A new resident at a former supply address, estate/letting agent or solicitor acting on behalf of you or a new resident of a former supply address (e.g. where you are moving home and the third party is providing a forwarding address - with or without your consent).</li>\r\n 	<li>Your sewerage company to ensure accurate billing.</li>\r\n 	<li>Debt Management and Tracing Agencies will provide us with contact information (emails and telephone numbers) to allow us to contact and locate individuals for debt collection purposes.</li>\r\n</ul>\r\nWe record all phone calls, incoming and out-going, made by departments that deal directly with customers, including Customer Services, Networks, Water Quality and Wholesale Services. While providing services we will collect data about you and when reading your water meter, we will collect water usage information including, where applicable, information from SMART meters.\r\n\r\nWhenever you visit our website we use cookies - these cookies do not collect personal information. For more information, please see the ‘Visiting Our Website, Using Our Online Customer Portal ‘MyAccount’ and Our Cookie Policy’ section of this Notice.\r\n\r\nWe also collect data from publicly available sources (such as the electoral roll and Land Registry) where the information is made public as a matter of law.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What to expect when you contact us"]\r\n\r\n<strong>Contacting us via social media</strong>\r\n\r\nIt is never a good idea to post your personal contact information on a public social media site. If you contact us using social media to report an issue and we need more information, we will ask you to private message us with suitable communication information which we will use to contact you in order to resolve your concern or gather additional information for our investigation.\r\n\r\n<strong>Contacting us by telephone </strong>\r\n\r\nWhen you contact us by telephone, your telephone number will be added to your account so that contact with you in relation to your water account can be made more convenient.\r\n\r\nWe will use a telephone number listed on your account to call or text you to provide you with essential service messages.\r\n\r\nWhen contacting us outside of our normal working hours, (between 5pm-8am Monday to Friday and over the weekend), your call will be dealt with by our ‘out-of-hours’ partner, CallCare, who are working with us to ensure our customers can contact us 24 hours a day, 7 days a week. CallCare will collect information from you to allow us to deal with your call efficiently.\r\n\r\n<strong>Emailing us </strong>\r\n\r\nIf you email us, we will respond to you using the email address you gave us. Please try to avoid sending personal data by email as this is not considered to be a secure communication method. Your email address will be added to your account and will be used by us to provide you with essential service messages.\r\n\r\nAny email sent to Portsmouth Water, including any attachments, will be monitored and assessed by our security partners for reasons of security and to check compliance. Emails are also backed up by our data processor Mimecast.\r\n\r\nPlease be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.\r\n\r\n<strong>Contacting us via WebChat </strong>\r\n\r\nWe use a third-party provider, currently LiveChat, to supply and support our Webchat service, which we use to handle customer enquires in real time.\r\n\r\nIf you use the WebChat service we will collect your name, postal address, account number (optional) and email address (optional) as well as the contents of your WebChat session. The information provided will be added to your account.\r\n\r\nYou can request a transcript of your WebChat session once completed. This is sent to the email address you have the option to provide when logging in to the service.\r\n\r\n<strong>Visiting our Offices </strong>\r\n\r\nOur premises are monitored by CCTV so your image will be captured whenever you enter our site boundary. There are signs to show you when you are entering an area monitored by CCTV. CCTV images are held for 30 days and then deleted. In the case of suspected criminal activity CCTV images will be held for longer or shared with the relevant local authority (e.g. the Police).\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Priority Services Register – Helping our vulnerable customers"]\r\n\r\nOur Priority Services Register is a free service for customers who may need additional assistance either in communicating with us or in the event of a water supply interruption/emergency. Priority Services customers include those with physical or mental impairments, medical conditions, the elderly or those with young families. These customers may not be able to easily leave their home to collect bottled water in a water emergency.\r\n\r\nHolding this Register allows us to quickly and efficiently identify those customers who require support in water events, and also allows support to be identified when planning work that may impact the water supply, as well as how we communicate with our customers.\r\n\r\nThe data is processed following individuals themselves, or third parties acting on their behalf (e.g. a family member, a charity, a support worker, a carer etc) signing up for the Register by completing a hard-copy or online form or by calling the Customer Services Team. The individual provides the required information which, as well as that already described, will also include contact details (name, address, email, telephone number). On receiving this information, the relevant Needs Code(s) and/or updates will be made on to the relevant customer account. The Needs Codes are the entries that can be searched to identify the support that is required through reports that we can run when required.\r\n\r\nWe share Priority Services data with the energy sector and other trusted third parties to ensure that the assistance and support required by individuals can also be provided quickly and efficiently by these third parties. The support provided by these third parties may differ from that of Portsmouth Waters support.\r\n\r\nIndividuals can request to be removed from the Register at any time, but we will first review the request and may then discuss this with the individual to make sure it is in their best interest.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Havant Thicket Public Consultation and Project "]\r\n\r\nIf you live close to the location of our proposed new Havant Thicket Reservoir, you\'ll receive communications from us to keep you up to date with the project and/or to inform you of planned works that may require some form of action from yourself (e.g. to move your car to allow surveys to be completed). We may need to seek assistance from mail printing companies to issue these communications to you and if this is required, we will share your name and address. The data will only be shared when necessary and will be deleted within 4 weeks.\r\n\r\nWe have a separate website for the Havant Thicket Reservoir project at <a href="https://havant-thicket-reservoir.uk.engagementhq.com/">https://havant-thicket-reservoir.uk.engagementhq.com/</a><u>.</u> The Privacy Notice on that website details how your data will be used if you decide to register. If you register, and ask a question or provide comments and ask for contact to follow up on this, your contact details will be shared with the relevant consultant to allow a response to be provided.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Customers who fall into arrears or fail to pay their bill"]\r\n\r\nIn respect to a customer’s responsibility for paying their bills, Portsmouth Water has a regulatory requirement to provide a safe, maintained supply of fresh water to your property. In section 5 of our Water Charges Scheme we explain that water charges are payable by the occupier of the premises, or the person who uses the supply, except where the owner of the premises is liable by enactment or by agreement with Portsmouth Water. Our Water Charges Scheme is further supported by the Water Industry Act 1991, which gives Water Companies the powers to charge and recover charges. This is referred to in Section 142 of the Water Industry Act 1991.\r\n\r\nThe information that we hold about customers will be used to recover arrears in line with our regulatory obligations and in doing so we use third party debt collection / management companies and credit reference agencies to assist us, this may include third parties undertaking Court Action on our behalf.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Our Non-Household customers"]\r\n\r\nNon-household customers are non-incorporated businesses whose retail services (e.g. customer services, billing) are provided by a separate water retail company, but whose premises are physically connected to our water network.\r\n\r\nWe provide these customers with a wholesale service. Insofar as limited personal information is collected in relation to non-incorporated businesses, both Portsmouth Water and the relevant water retailer are each separate Controllers of the personal data of the non-household customers in our service areas.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nOur purpose is to use this data to provide a wholesale water service to our non-household customers and their retailers by carrying out activities such as:\r\n<ul>\r\n 	<li>Supplying non-household customers with water in line with our legal and regulatory obligations;</li>\r\n 	<li>Recording and fixing service problems e.g. water pressure issues and burst water pipes; l Maintaining our pipes and other assets;</li>\r\n 	<li>Dealing with emergency events;</li>\r\n 	<li>Maintaining, monitoring and reporting drinking water quality;</li>\r\n 	<li>Supporting non-household customers in improving water efficiency;</li>\r\n 	<li>Metering – making appointments, meter fitting and repairing;</li>\r\n 	<li>Collecting, analysing and sharing meter data from smart meter and data loggers to monitor consumption and leakage and enable accurate billing;</li>\r\n 	<li>Making payments – for example Guaranteed Service Standards (GSS);</li>\r\n 	<li>Working with farmers in our area on catchment studies to reduce pollution;</li>\r\n 	<li>Non-household customer communications around street works and incidents; l Dealing with claims after service incidents;</li>\r\n 	<li>Managing enquiries and complaints;</li>\r\n 	<li>Assessing allowances and abatements;</li>\r\n 	<li>Carrying out vacant property checks and site visits to check meter and supply details, and;</li>\r\n 	<li>Demonstrating compliance with our legal obligations to our regulators.</li>\r\n</ul>\r\nMore information on the wholesale services we provide to non-households can be found on our website at <a href="http://www.portsmouthwater.co.uk/business/">www.portsmouthwater.co.uk/business/</a>.\r\n\r\n<strong>What type of personal information do we process? </strong>\r\n\r\nThe information processed includes:\r\n<ul>\r\n 	<li>Non-household customer contact and supply address details.</li>\r\n 	<li>Asset and incident information linked to the service that may identify the non-household customer for example, but not limited to, meter serial number, business meter readings, including 15-minute meter readings where data loggers have been fitted and are enabled.</li>\r\n 	<li>Information required to process insurance claims, for example, but not limited to, damage to a property due to flooding from our asset.</li>\r\n 	<li>Information required to produce regulatory reports, for example, reporting number of customer complaints.</li>\r\n</ul>\r\nOur legal basis for processing personal data for these activities is Article 6(1)(e) of the UK GDPR, which allows us to process personal data when this is necessary to perform our public tasks as a regulated business in line with the rules and requirements set out by our regulators, such as Ofwat.\r\n\r\n<strong>Sharing data with third parties </strong>\r\n\r\nTo provide our services in an efficient and effective way, your personal data may be provided to us by your retailer and we\'ll share this with our service providers, for example, sharing Developer details with Retailers when a supply point is created in the market to enable the Retailer to produce bills. We’ll share with the Market Operator Services Limited (MOSL) as required, for example, in registering and de-registering supply points (please see MOSL’s Summary of Agreements for more information <a href="https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file">https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file</a>).\r\n\r\n<strong>How long do we retain this data for? </strong>\r\n\r\nWe have a data retention policy and data will be retained as long as it serves a useful and legitimate purpose, taking into account all legal and regulatory obligations.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Purpose for collecting your personal data"]\r\n\r\nWe will only collect data where we have a clear and legal basis to do so. The table below explains each legal basis we use, with a more detailed description of the purpose alongside it:\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv1.png"><img class="aligncenter size-full wp-image-12123" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv1.png" alt="" width="381" height="265" /></a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv2.png"><img class="aligncenter size-full wp-image-12124" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv2.png" alt="" width="372" height="418" /></a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv3.png"><img class="aligncenter size-full wp-image-12125" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv3.png" alt="" width="371" height="124" /></a>\r\n\r\n&nbsp;\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Who we share personal data with"]\r\n\r\nWe share personal data with multiple parties for legal, regulatory, and operational purposes. Other than where exchange of data is required by law, we have contracts in place with third parties with whom we share data. These contracts detail how personal data should be handled and protected while being processed by any third party. We conduct due diligence checks on third party processors to ensure they comply with their obligations to us.\r\n\r\nWe have legal requirements for sharing data with your Sewerage Provider – this will usually be Southern Water Services Limited however; other companies may be operating in our area of supply and provide your waste water services.\r\n\r\nWe may use carefully selected third parties to help process your data and provide you with excellent customer service. We use software providers for different systems like our billing system and job management system to support us with the large amount of data that we need to manage. We use Computershare to assist us with printing bills and customer communications and to provide you with online customer accounts. We use companies to help us process payments including card payments, payment cards and to process cheques.\r\n\r\nWe share data with external agencies, such as local authorities, Police, Fire and/or Ambulance services, e.g. in the event of an emergency (this may include special category data, such as medical conditions if you have signed up to our Priority Services Register).\r\n\r\nWe use third party organisations to help us provide our services to you and we share data with these parties. We have contracts in place and this means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any other organisation unless they are instructed by us to do so. They will hold it securely and retain it for the period we instruct.\r\n\r\nSome of the third parties with whom we share your data are based outside of the United Kingdom and, in some cases, outside the European Economic Area. In these cases, your data is protected by the special safeguarding measures set out by the data protection legislation i.e.\r\n<ul>\r\n 	<li>our contracts with these third parties incorporate the standard contractual clauses adopted by the European Commission and UK authorities for this purpose; or,</li>\r\n 	<li>the transfer is protected by the recipient’s binding corporate rule arrangements, or;</li>\r\n 	<li>the recipient is in a country whose data protection laws are deemed by UK/EU authorities to provide adequate safeguard for transferred personal data without the need for additional safeguarding measures to be put in place.</li>\r\n</ul>\r\nWe work closely with a number of Contractors, our primary contractor being Cappagh, for mains replacement, pipe repairs and meter options, and these Contractors will have access to customer information relevant to their work. We also use trusted Contractors to make leak repairs at customer properties. If you contact us about a leak in your home and are eligible for a visit, your data will be shared with our Contractors in order for them to provide this function on our behalf.\r\n\r\nWe share data with selected third parties for marketing purposes in circumstances where we have a legitimate interest in promoting their services and where we feel you would benefit from their products or services. In particular, we share data with HomeServe, who may use the information we provide to them to send you dual branded marketing information on our behalf in relation to their Plumbing and Drainage Plus Insurance. You can opt-out of receiving direct marketing at any time by email, phone or in writing. To opt out of HomeServe marketing you can also complete an online form. Please see the Direct Marketing section for more details. From time to time, we require legal advice and may need to share your personal data with our legal advisers, our insurance company or other professional advisors in order to obtain advice or to make a claim. The types of Organisations we share data with are as follows:-\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv4.png"><img class="aligncenter size-full wp-image-12126" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv4.png" alt="" width="601" height="698" /></a> <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv5.png"><img class="aligncenter size-full wp-image-12127" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv5.png" alt="" width="601" height="158" /></a>\r\n\r\nTo comply with our legal and regulatory obligations we provide personal data to the following Authorities:\r\n<ul>\r\n 	<li>Defra</li>\r\n 	<li>Ofwat</li>\r\n 	<li>Drinking Water Inspectorate</li>\r\n 	<li>Environment Agency</li>\r\n 	<li>Public Health England</li>\r\n 	<li>Environmental Health Authorities</li>\r\n 	<li>Institute of Customer Service</li>\r\n 	<li>Consumer Council for Water (CCW)</li>\r\n 	<li>The Water Redress Scheme (WATRS)</li>\r\n 	<li>Market Operator Services Limited (MOSL).</li>\r\n</ul>\r\n<strong>Ofwat surveys (customer service - “C-Mex and D-Mex”) </strong>\r\n\r\nAll household customers and developers who contact us may have their contact information passed to a third-party processor acting on behalf of our water regulator Ofwat for the purposes of regulating customer service in the water industry in England and Wales. You may be contacted by this third party about the service you received from Portsmouth Water and asked to score our performance. Your response is very important as it allows Ofwat to regulate the performance of companies and the service they provide their customers. This is not a marketing call or a call used for market research purposes. As our water regulator we are obliged to share certain details with them, however, if you would rather, we did not do this then please let us know by emailing us at: dataprotection@portsmouthwater.co.uk. For more information, please visit the Ofwat website at <a href="http://www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/">www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/</a>.\r\n\r\n<strong>Our surveys </strong>\r\n\r\nWe use third parties, or our own employees, to help contact our various types of customers to undertake water consumption surveys to inform our water resource management plan or for customer satisfaction or customer engagement processes. These are not marketing calls and your response is very important to us. If you would prefer not to participate you can register yourself as ‘no contact for surveys’ with our customer services team at any time or by emailing us at dataprotection@portsmouthwater.co.uk. Please note this will not stop general communications in relation to your account or water supply. The results of these surveys are not stored on your water account but are instead used by our customer engagement and water resources team to look at improving engagement or planning resources in the area.\r\n\r\nWe may also contact you to undertake a survey after you have been in touch with us so that we can find out how satisfied you were with the service you received. We may contact you after this to see if we can improve our service to you.\r\n\r\n<strong>Direct marketing</strong>\r\n\r\nWe do not use direct marketing to sell our core services, however, we may want to contact you in relation to additional services, such as water efficiency services. We may also want to provide you with marketing information from carefully selected third parties which relate to the services we provide.\r\n\r\nNon-personalised bill inserts will be included with your water bill in relation to WaterAid and HomeServe – to opt out of receiving these bill inserts, please complete the form at <a href="http://www.portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you contact our call centre, we may offer you the opportunity to talk to HomeServe about their Plumbing and Drainage Plus Insurance, unless you already have a policy with them or have indicated the product is not suitable for you. To opt-out of HomeServe marketing, in addition to the options below, you can also complete our online form which can be found under the ‘Cover Through HomeServe’ section at www.portsmouthwater.co.uk/optout.\r\n\r\nIf you decide to purchase Plumbing and Drainage insurance with HomeServe they will process your data as a Data Controller. To view a copy of HomeServe’s Privacy Policy please visit: <a href="http://www.homeserve.com/uk/about/privacy-policy">www.homeserve.com/uk/about/privacy-policy</a>.\r\n\r\nYou have the right to stop the use of your personal data for direct marketing activities and we must and will comply with your request.\r\n\r\nIf you would like to stop any other direct marketing communications from us:\r\n<ul>\r\n 	<li>Call us on 023 9249 9666 and tell us you no longer wish to receive direct marketing;</li>\r\n 	<li>Email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a>, or;</li>\r\n 	<li>Write to us at – Portsmouth Water, PO Box 8, West Street, Havant PO9 1LG.</li>\r\n</ul>\r\n<strong>Please note:</strong> You may continue to receive communications for a short period after changing your preferences whilst our systems are fully updated. If a third party marketing campaign is in the process of being issued at the time of your opt-out request, it may not be possible to remove your data from that campaign, therefore, you may receive this marketing communication. If this is likely to occur, we will write to you to let you know.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Visiting our website, using our online customer portal ‘MyAccount’ &amp; our Cookie Policy"]\r\n\r\n<strong>If you are an e-billing customer </strong>\r\n\r\nIn the interest of reducing paper and protecting the environment, and for your convenience, you may be an e-billing customer. This means that you can sign in online to see your bills and any outstanding payments and you will receive email or SMS text message notifications when you have a new bill, depending on the preference you select. We do take your email address, water account number, name, telephone number and postal address when you sign up for e-billing. For more information, please see our Terms of Use.\r\n\r\nYour email address or telephone number will be used to contact you about water services that we provide.\r\n\r\n<strong>Using social media to login </strong>\r\n\r\nUsing your social media account (Google or Facebook) to login to ‘MyAccount’ will provide you with a more efficient way for you to access your account by enabling a quicker login. No data from your Portsmouth Water MyAccount is shared with Facebook or Google when logging in using these services. Using a social media login will open a session with either Facebook or Google and therefore once you have finished using MyAccount, you may wish to open a further browser to logout of your social media account, especially if you are using a shared or public computer.\r\n\r\n<strong>Cookies </strong>\r\n\r\nWe use a cookies tool on our website to gain consent for the optional cookies we use. Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool. You can read more about how we use cookies, and how to change your cookies preferences, in our Cookies Policy.\r\n\r\nMost web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at <a href="http://www.allaboutcookies.org">www.allaboutcookies.org</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What are your privacy rights?"]\r\n\r\nYou have certain legal rights in relation to any personal data about you which we hold. These rights are summarised below:\r\n<ul>\r\n 	<li><strong>Right to be informed: </strong>You can ask for details of how we process your personal data, as cover by this Privacy Notice.</li>\r\n 	<li><strong>Right to Access:</strong> You can ask for a copy of the information we hold about you. If possible, you should specify the type of information you’d like to see to ensure that our response meets your expectations. We must be able to verify your identify and your request may not impact the rights and freedoms of other people, e.g. privacy and confidentiality rights of other customers or staff. Other exemptions may apply and this will be dependent on the information and context.</li>\r\n 	<li><strong>Right to Rectification:</strong> You can ask that your personal data be corrected or updated if you believe it is inaccurate or incomplete. This right only applies to your own personal data and when exercising this right, please be as specific as possible.</li>\r\n 	<li><strong>Right to Erasure:</strong> You may, in certain circumstances, be entitled to ask to have your personal data erased (this is also known as the ‘right to be forgotten’). We may not be able to erase your personal data if, for example, we need it to comply with a legal obligation or exercise or defend legal claims.</li>\r\n 	<li><strong>Right to Restriction on Processing:</strong> You can ask us to stop using your personal data, however, in some circumstances this right may not apply, for example, if you have a legal obligation to use the data.</li>\r\n 	<li><strong>Right to Data Portability:</strong> We do not currently carry out any such processing. If we do in the future, you can make a request and this data can be exported from our systems.</li>\r\n 	<li><strong>Right to Object:</strong> You can request that your personal data is not processed for specific purposes such as profiling. This right applies where our processing of your personal data is necessary for us to perform a task in the public interest or for our functions or for our legitimate purposes. You can also object to our processing of your personal data for direct marketing purposes. If you would like to opt out of receiving any marketing communications from us, please contact us using the details within this Notice.</li>\r\n 	<li><strong>Rights Related to Automated Decision-making, including profiling:</strong> You have the right to not be subject to a decision based solely on automated processing of your personal data (i.e. no human intervention), including profiling, where the decision affects your legal status or rights of where the decision has a similarly significant effect, e.g. affecting your financial circumstances or employment opportunities.</li>\r\n</ul>\r\nThe applicability of some of these rights depends on the legal basis of processing of the data concerned. Some of these rights only apply in specific circumstances and we may not need to fully comply with your request in all cases.\r\n\r\nYou may exercise any of these rights free of charge, by contacting us. We may need to check your identity and may need to ask for more information – it’ll help us to help you if you\'re as specific in your request as possible.\r\n\r\nWe’ll comply with your request within one calendar month (from the time we receive your request, or any additional information we asked for) unless:\r\n<ul>\r\n 	<li>It\'s a complex request – in such cases, we’ll respond within the month to inform you of the appropriate response period that will apply to your request (which may be a period of up to three months), or;</li>\r\n 	<li>in exceptional circumstances, we would not be able to carry out your request. In these cases, we\'ll inform you of the reason within one calendar month.</li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Contacting us"]\r\n\r\nIf you would like to request further information about our Privacy Notice, or exercise any of your rights, you can email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a> or write us at:\r\n\r\n<strong>Data Protection Officer\r\n</strong><strong>Portsmouth Water\r\n</strong><strong>PO Box 8\r\n</strong><strong>West Street\r\n</strong><strong>Havant\r\n</strong><strong>PO9 1LG</strong>\r\n\r\nYou can also contact the Information Commissioner\'s Office at <a href="http://ico.org.uk/">http://ico.org.uk/</a> or write to Wycliffe House Water Lane, Wilmslow, Cheshire SK9 5AF or 0303 123 1113 for information, advice or to make a complaint.\r\n\r\nPortsmouth Water tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]\r\n<h3>Website Terms of Use</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Intellectual-Property-Rights-Notice-Website-Terms-Nov-2019.pdf" target="_blank" rel="noopener noreferrer">Download our website Terms of Use here</a>', 'Privacy Notice', '', 'inherit', 'closed', 'closed', '', '2387-revision-v1', '', '', '2022-04-05 09:54:10', '2022-04-05 08:54:10', '', 2387, 'https://www.portsmouthwater.co.uk/?p=12128', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12129, 1, '2022-04-05 09:55:57', '2022-04-05 08:55:57', '<h2>©Portsmouth Water Ltd</h2>\r\nThis website is governed by the law and jurisdiction of England and Wales. All rights, including, without limitation copyright, in the form and content of this website are owned by Portsmouth Water Ltd.\r\n<h3>Disclaimer</h3>\r\nWhilst every effort has been made to ensure that the information in this website is accurate and up to date, the information contained herein is provided without any representation or warranty of any kind. In no event shall Portsmouth Water Ltd be liable for any damage or loss arising out of or in connection with the use of this website or other sites that may be linked to this site.\r\n<h3>Privacy Notice</h3>\r\nThe purpose of this Privacy Notice is to make it easier for you to understand how we use and protect your personal data. Personal data is any data that can identify you either on its own or used with other data.\r\n\r\nThis Privacy Notice will help you understand your privacy rights, how and why we need to process your personal data, and how you can get in touch with us if you need to.\r\n\r\nProcessing personal data involves any activity to do with that data, for example collection, storage, editing and deletion.\r\n\r\nWe’ve presented this information in different sections so you can access the information you need more easily. You’ll find our general privacy information under the headings below; with a separate PDF of the whole document should you wish to download this.\r\n\r\nWe take your personal data privacy very seriously and we\'re committed to protecting your personal data by complying with the relevant privacy legislation. We encourage you to read each section thoroughly.\r\n\r\nIf we make any significant changes impacting your privacy, we\'ll make this clear. Please remember to check from time to time.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/Privacy-Notice-25-March-2022.pdf">Download our Privacy Notice here</a>\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="About Portsmouth Water"]\r\n\r\nThis Privacy Notice is designed to explain how we collect and use our customer’s and other individual’s personal data.\r\n\r\nWe are committed to protecting this data, to uphold their data rights, and to meet expectations for handling personal data. We are a registered data controller, registration number: Z6707640. This means it is our responsibility to maintain and protect all personal data that we collect and ensure that anyone we share personal data with will also adequately protect that data.\r\n\r\nThis Notice relates to Portsmouth Water Limited (Company Number 2536455) as the principal subsidiary in the South Downs Group, but will also apply to other subsidiaries.[/accordion_item]\r\n\r\n[accordion_item title="What personal data do we collect?"]\r\n\r\nWe will always endeavour to make it clear why we are collecting your personal data.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nWe could collect and process your personal data in a number of ways from the information you give to us. You may provide information to us about you by filling in a form on our website or by contacting us by telephone, email or otherwise. This includes information you provide when registering for our online billing \'MyAccount\', when you search for or request a service from us, enter a competition or survey or when you report a leak, problem or provide feedback regarding our website or the services we provide.\r\n\r\nThe information you provide us with will vary, but will include:\r\n<ul>\r\n 	<li>Personal details: title, name, date of birth, disability;</li>\r\n 	<li>Bank account and card details: account number and sort code, accounts holders name, direct debit details;</li>\r\n 	<li>Contact details: postal address, email address, mobile and/or landline numbers;</li>\r\n 	<li>Financial details: household income, benefits;</li>\r\n 	<li>Household information: age and number of children;</li>\r\n 	<li>Documentation: bank statements, passports etc.</li>\r\n</ul>\r\nWe will keep scanned copies of any documents for validation and audit purposes, this evidence will be deleted in line with our retention policy.\r\n\r\nIf an individual or household is registered on our Priority Services Register, we will collect information to allow us to provide additional assistance and support to that individual when required. For more information, please see the ‘Priority Services Register – Helping Our Vulnerable Customers’ section of this Notice.\r\n\r\nWe also collect information about you from other sources, examples being:\r\n<ul>\r\n 	<li>If you are a tenant, your Landlord or letting agent may provide us with personal data in order to set up or close down your water account at their property.</li>\r\n 	<li>A new resident at a former supply address, estate/letting agent or solicitor acting on behalf of you or a new resident of a former supply address (e.g. where you are moving home and the third party is providing a forwarding address - with or without your consent).</li>\r\n 	<li>Your sewerage company to ensure accurate billing.</li>\r\n 	<li>Debt Management and Tracing Agencies will provide us with contact information (emails and telephone numbers) to allow us to contact and locate individuals for debt collection purposes.</li>\r\n</ul>\r\nWe record all phone calls, incoming and out-going, made by departments that deal directly with customers, including Customer Services, Networks, Water Quality and Wholesale Services. While providing services we will collect data about you and when reading your water meter, we will collect water usage information including, where applicable, information from SMART meters.\r\n\r\nWhenever you visit our website we use cookies - these cookies do not collect personal information. For more information, please see the ‘Visiting Our Website, Using Our Online Customer Portal ‘MyAccount’ and Our Cookie Policy’ section of this Notice.\r\n\r\nWe also collect data from publicly available sources (such as the electoral roll and Land Registry) where the information is made public as a matter of law.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What to expect when you contact us"]\r\n\r\n<strong>Contacting us via social media</strong>\r\n\r\nIt is never a good idea to post your personal contact information on a public social media site. If you contact us using social media to report an issue and we need more information, we will ask you to private message us with suitable communication information which we will use to contact you in order to resolve your concern or gather additional information for our investigation.\r\n\r\n<strong>Contacting us by telephone </strong>\r\n\r\nWhen you contact us by telephone, your telephone number will be added to your account so that contact with you in relation to your water account can be made more convenient.\r\n\r\nWe will use a telephone number listed on your account to call or text you to provide you with essential service messages.\r\n\r\nWhen contacting us outside of our normal working hours, (between 5pm-8am Monday to Friday and over the weekend), your call will be dealt with by our ‘out-of-hours’ partner, CallCare, who are working with us to ensure our customers can contact us 24 hours a day, 7 days a week. CallCare will collect information from you to allow us to deal with your call efficiently.\r\n\r\n<strong>Emailing us </strong>\r\n\r\nIf you email us, we will respond to you using the email address you gave us. Please try to avoid sending personal data by email as this is not considered to be a secure communication method. Your email address will be added to your account and will be used by us to provide you with essential service messages.\r\n\r\nAny email sent to Portsmouth Water, including any attachments, will be monitored and assessed by our security partners for reasons of security and to check compliance. Emails are also backed up by our data processor Mimecast.\r\n\r\nPlease be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.\r\n\r\n<strong>Contacting us via WebChat </strong>\r\n\r\nWe use a third-party provider, currently LiveChat, to supply and support our Webchat service, which we use to handle customer enquires in real time.\r\n\r\nIf you use the WebChat service we will collect your name, postal address, account number (optional) and email address (optional) as well as the contents of your WebChat session. The information provided will be added to your account.\r\n\r\nYou can request a transcript of your WebChat session once completed. This is sent to the email address you have the option to provide when logging in to the service.\r\n\r\n<strong>Visiting our Offices </strong>\r\n\r\nOur premises are monitored by CCTV so your image will be captured whenever you enter our site boundary. There are signs to show you when you are entering an area monitored by CCTV. CCTV images are held for 30 days and then deleted. In the case of suspected criminal activity CCTV images will be held for longer or shared with the relevant local authority (e.g. the Police).\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Priority Services Register – Helping our vulnerable customers"]\r\n\r\nOur Priority Services Register is a free service for customers who may need additional assistance either in communicating with us or in the event of a water supply interruption/emergency. Priority Services customers include those with physical or mental impairments, medical conditions, the elderly or those with young families. These customers may not be able to easily leave their home to collect bottled water in a water emergency.\r\n\r\nHolding this Register allows us to quickly and efficiently identify those customers who require support in water events, and also allows support to be identified when planning work that may impact the water supply, as well as how we communicate with our customers.\r\n\r\nThe data is processed following individuals themselves, or third parties acting on their behalf (e.g. a family member, a charity, a support worker, a carer etc) signing up for the Register by completing a hard-copy or online form or by calling the Customer Services Team. The individual provides the required information which, as well as that already described, will also include contact details (name, address, email, telephone number). On receiving this information, the relevant Needs Code(s) and/or updates will be made on to the relevant customer account. The Needs Codes are the entries that can be searched to identify the support that is required through reports that we can run when required.\r\n\r\nWe share Priority Services data with the energy sector and other trusted third parties to ensure that the assistance and support required by individuals can also be provided quickly and efficiently by these third parties. The support provided by these third parties may differ from that of Portsmouth Waters support.\r\n\r\nIndividuals can request to be removed from the Register at any time, but we will first review the request and may then discuss this with the individual to make sure it is in their best interest.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Havant Thicket Public Consultation and Project "]\r\n\r\nIf you live close to the location of our proposed new Havant Thicket Reservoir, you\'ll receive communications from us to keep you up to date with the project and/or to inform you of planned works that may require some form of action from yourself (e.g. to move your car to allow surveys to be completed). We may need to seek assistance from mail printing companies to issue these communications to you and if this is required, we will share your name and address. The data will only be shared when necessary and will be deleted within 4 weeks.\r\n\r\nWe have a separate website for the Havant Thicket Reservoir project at <a href="https://havant-thicket-reservoir.uk.engagementhq.com/">https://havant-thicket-reservoir.uk.engagementhq.com/</a><u>.</u> The Privacy Notice on that website details how your data will be used if you decide to register. If you register, and ask a question or provide comments and ask for contact to follow up on this, your contact details will be shared with the relevant consultant to allow a response to be provided.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Customers who fall into arrears or fail to pay their bill"]\r\n\r\nIn respect to a customer’s responsibility for paying their bills, Portsmouth Water has a regulatory requirement to provide a safe, maintained supply of fresh water to your property. In section 5 of our Water Charges Scheme we explain that water charges are payable by the occupier of the premises, or the person who uses the supply, except where the owner of the premises is liable by enactment or by agreement with Portsmouth Water. Our Water Charges Scheme is further supported by the Water Industry Act 1991, which gives Water Companies the powers to charge and recover charges. This is referred to in Section 142 of the Water Industry Act 1991.\r\n\r\nThe information that we hold about customers will be used to recover arrears in line with our regulatory obligations and in doing so we use third party debt collection / management companies and credit reference agencies to assist us, this may include third parties undertaking Court Action on our behalf.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Our Non-Household customers"]\r\n\r\nNon-household customers are non-incorporated businesses whose retail services (e.g. customer services, billing) are provided by a separate water retail company, but whose premises are physically connected to our water network.\r\n\r\nWe provide these customers with a wholesale service. Insofar as limited personal information is collected in relation to non-incorporated businesses, both Portsmouth Water and the relevant water retailer are each separate Controllers of the personal data of the non-household customers in our service areas.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nOur purpose is to use this data to provide a wholesale water service to our non-household customers and their retailers by carrying out activities such as:\r\n<ul>\r\n 	<li>Supplying non-household customers with water in line with our legal and regulatory obligations;</li>\r\n 	<li>Recording and fixing service problems e.g. water pressure issues and burst water pipes; l Maintaining our pipes and other assets;</li>\r\n 	<li>Dealing with emergency events;</li>\r\n 	<li>Maintaining, monitoring and reporting drinking water quality;</li>\r\n 	<li>Supporting non-household customers in improving water efficiency;</li>\r\n 	<li>Metering – making appointments, meter fitting and repairing;</li>\r\n 	<li>Collecting, analysing and sharing meter data from smart meter and data loggers to monitor consumption and leakage and enable accurate billing;</li>\r\n 	<li>Making payments – for example Guaranteed Service Standards (GSS);</li>\r\n 	<li>Working with farmers in our area on catchment studies to reduce pollution;</li>\r\n 	<li>Non-household customer communications around street works and incidents; l Dealing with claims after service incidents;</li>\r\n 	<li>Managing enquiries and complaints;</li>\r\n 	<li>Assessing allowances and abatements;</li>\r\n 	<li>Carrying out vacant property checks and site visits to check meter and supply details, and;</li>\r\n 	<li>Demonstrating compliance with our legal obligations to our regulators.</li>\r\n</ul>\r\nMore information on the wholesale services we provide to non-households can be found on our website at <a href="http://www.portsmouthwater.co.uk/business/">www.portsmouthwater.co.uk/business/</a>.\r\n\r\n<strong>What type of personal information do we process? </strong>\r\n\r\nThe information processed includes:\r\n<ul>\r\n 	<li>Non-household customer contact and supply address details.</li>\r\n 	<li>Asset and incident information linked to the service that may identify the non-household customer for example, but not limited to, meter serial number, business meter readings, including 15-minute meter readings where data loggers have been fitted and are enabled.</li>\r\n 	<li>Information required to process insurance claims, for example, but not limited to, damage to a property due to flooding from our asset.</li>\r\n 	<li>Information required to produce regulatory reports, for example, reporting number of customer complaints.</li>\r\n</ul>\r\nOur legal basis for processing personal data for these activities is Article 6(1)(e) of the UK GDPR, which allows us to process personal data when this is necessary to perform our public tasks as a regulated business in line with the rules and requirements set out by our regulators, such as Ofwat.\r\n\r\n<strong>Sharing data with third parties </strong>\r\n\r\nTo provide our services in an efficient and effective way, your personal data may be provided to us by your retailer and we\'ll share this with our service providers, for example, sharing Developer details with Retailers when a supply point is created in the market to enable the Retailer to produce bills. We’ll share with the Market Operator Services Limited (MOSL) as required, for example, in registering and de-registering supply points (please see MOSL’s Summary of Agreements for more information <a href="https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file">https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file</a>).\r\n\r\n<strong>How long do we retain this data for? </strong>\r\n\r\nWe have a data retention policy and data will be retained as long as it serves a useful and legitimate purpose, taking into account all legal and regulatory obligations.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Purpose for collecting your personal data"]\r\n\r\nWe will only collect data where we have a clear and legal basis to do so. The table below explains each legal basis we use, with a more detailed description of the purpose alongside it:\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv1.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12123 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv1.png" alt="" width="381" height="265" /></a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv2.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12124 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv2.png" alt="" width="372" height="418" /></a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv3.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12125 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv3.png" alt="" width="371" height="124" /></a>\r\n\r\n&nbsp;\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Who we share personal data with"]\r\n\r\nWe share personal data with multiple parties for legal, regulatory, and operational purposes. Other than where exchange of data is required by law, we have contracts in place with third parties with whom we share data. These contracts detail how personal data should be handled and protected while being processed by any third party. We conduct due diligence checks on third party processors to ensure they comply with their obligations to us.\r\n\r\nWe have legal requirements for sharing data with your Sewerage Provider – this will usually be Southern Water Services Limited however; other companies may be operating in our area of supply and provide your waste water services.\r\n\r\nWe may use carefully selected third parties to help process your data and provide you with excellent customer service. We use software providers for different systems like our billing system and job management system to support us with the large amount of data that we need to manage. We use Computershare to assist us with printing bills and customer communications and to provide you with online customer accounts. We use companies to help us process payments including card payments, payment cards and to process cheques.\r\n\r\nWe share data with external agencies, such as local authorities, Police, Fire and/or Ambulance services, e.g. in the event of an emergency (this may include special category data, such as medical conditions if you have signed up to our Priority Services Register).\r\n\r\nWe use third party organisations to help us provide our services to you and we share data with these parties. We have contracts in place and this means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any other organisation unless they are instructed by us to do so. They will hold it securely and retain it for the period we instruct.\r\n\r\nSome of the third parties with whom we share your data are based outside of the United Kingdom and, in some cases, outside the European Economic Area. In these cases, your data is protected by the special safeguarding measures set out by the data protection legislation i.e.\r\n<ul>\r\n 	<li>our contracts with these third parties incorporate the standard contractual clauses adopted by the European Commission and UK authorities for this purpose; or,</li>\r\n 	<li>the transfer is protected by the recipient’s binding corporate rule arrangements, or;</li>\r\n 	<li>the recipient is in a country whose data protection laws are deemed by UK/EU authorities to provide adequate safeguard for transferred personal data without the need for additional safeguarding measures to be put in place.</li>\r\n</ul>\r\nWe work closely with a number of Contractors, our primary contractor being Cappagh, for mains replacement, pipe repairs and meter options, and these Contractors will have access to customer information relevant to their work. We also use trusted Contractors to make leak repairs at customer properties. If you contact us about a leak in your home and are eligible for a visit, your data will be shared with our Contractors in order for them to provide this function on our behalf.\r\n\r\nWe share data with selected third parties for marketing purposes in circumstances where we have a legitimate interest in promoting their services and where we feel you would benefit from their products or services. In particular, we share data with HomeServe, who may use the information we provide to them to send you dual branded marketing information on our behalf in relation to their Plumbing and Drainage Plus Insurance. You can opt-out of receiving direct marketing at any time by email, phone or in writing. To opt out of HomeServe marketing you can also complete an online form. Please see the Direct Marketing section for more details. From time to time, we require legal advice and may need to share your personal data with our legal advisers, our insurance company or other professional advisors in order to obtain advice or to make a claim. The types of Organisations we share data with are as follows:-\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv4.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12126 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv4.png" alt="" width="601" height="698" /></a> <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv5.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12127 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv5.png" alt="" width="601" height="158" /></a>\r\n\r\nTo comply with our legal and regulatory obligations we provide personal data to the following Authorities:\r\n<ul>\r\n 	<li>Defra</li>\r\n 	<li>Ofwat</li>\r\n 	<li>Drinking Water Inspectorate</li>\r\n 	<li>Environment Agency</li>\r\n 	<li>Public Health England</li>\r\n 	<li>Environmental Health Authorities</li>\r\n 	<li>Institute of Customer Service</li>\r\n 	<li>Consumer Council for Water (CCW)</li>\r\n 	<li>The Water Redress Scheme (WATRS)</li>\r\n 	<li>Market Operator Services Limited (MOSL).</li>\r\n</ul>\r\n<strong>Ofwat surveys (customer service - “C-Mex and D-Mex”) </strong>\r\n\r\nAll household customers and developers who contact us may have their contact information passed to a third-party processor acting on behalf of our water regulator Ofwat for the purposes of regulating customer service in the water industry in England and Wales. You may be contacted by this third party about the service you received from Portsmouth Water and asked to score our performance. Your response is very important as it allows Ofwat to regulate the performance of companies and the service they provide their customers. This is not a marketing call or a call used for market research purposes. As our water regulator we are obliged to share certain details with them, however, if you would rather, we did not do this then please let us know by emailing us at: dataprotection@portsmouthwater.co.uk. For more information, please visit the Ofwat website at <a href="http://www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/">www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/</a>.\r\n\r\n<strong>Our surveys </strong>\r\n\r\nWe use third parties, or our own employees, to help contact our various types of customers to undertake water consumption surveys to inform our water resource management plan or for customer satisfaction or customer engagement processes. These are not marketing calls and your response is very important to us. If you would prefer not to participate you can register yourself as ‘no contact for surveys’ with our customer services team at any time or by emailing us at dataprotection@portsmouthwater.co.uk. Please note this will not stop general communications in relation to your account or water supply. The results of these surveys are not stored on your water account but are instead used by our customer engagement and water resources team to look at improving engagement or planning resources in the area.\r\n\r\nWe may also contact you to undertake a survey after you have been in touch with us so that we can find out how satisfied you were with the service you received. We may contact you after this to see if we can improve our service to you.\r\n\r\n<strong>Direct marketing</strong>\r\n\r\nWe do not use direct marketing to sell our core services, however, we may want to contact you in relation to additional services, such as water efficiency services. We may also want to provide you with marketing information from carefully selected third parties which relate to the services we provide.\r\n\r\nNon-personalised bill inserts will be included with your water bill in relation to WaterAid and HomeServe – to opt out of receiving these bill inserts, please complete the form at <a href="http://www.portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you contact our call centre, we may offer you the opportunity to talk to HomeServe about their Plumbing and Drainage Plus Insurance, unless you already have a policy with them or have indicated the product is not suitable for you. To opt-out of HomeServe marketing, in addition to the options below, you can also complete our online form which can be found under the ‘Cover Through HomeServe’ section at www.portsmouthwater.co.uk/optout.\r\n\r\nIf you decide to purchase Plumbing and Drainage insurance with HomeServe they will process your data as a Data Controller. To view a copy of HomeServe’s Privacy Policy please visit: <a href="http://www.homeserve.com/uk/about/privacy-policy">www.homeserve.com/uk/about/privacy-policy</a>.\r\n\r\nYou have the right to stop the use of your personal data for direct marketing activities and we must and will comply with your request.\r\n\r\nIf you would like to stop any other direct marketing communications from us:\r\n<ul>\r\n 	<li>Call us on 023 9249 9666 and tell us you no longer wish to receive direct marketing;</li>\r\n 	<li>Email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a>, or;</li>\r\n 	<li>Write to us at – Portsmouth Water, PO Box 8, West Street, Havant PO9 1LG.</li>\r\n</ul>\r\n<strong>Please note:</strong> You may continue to receive communications for a short period after changing your preferences whilst our systems are fully updated. If a third party marketing campaign is in the process of being issued at the time of your opt-out request, it may not be possible to remove your data from that campaign, therefore, you may receive this marketing communication. If this is likely to occur, we will write to you to let you know.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Visiting our website, using our online customer portal ‘MyAccount’ &amp; our Cookie Policy"]\r\n\r\n<strong>If you are an e-billing customer </strong>\r\n\r\nIn the interest of reducing paper and protecting the environment, and for your convenience, you may be an e-billing customer. This means that you can sign in online to see your bills and any outstanding payments and you will receive email or SMS text message notifications when you have a new bill, depending on the preference you select. We do take your email address, water account number, name, telephone number and postal address when you sign up for e-billing. For more information, please see our Terms of Use.\r\n\r\nYour email address or telephone number will be used to contact you about water services that we provide.\r\n\r\n<strong>Using social media to login </strong>\r\n\r\nUsing your social media account (Google or Facebook) to login to ‘MyAccount’ will provide you with a more efficient way for you to access your account by enabling a quicker login. No data from your Portsmouth Water MyAccount is shared with Facebook or Google when logging in using these services. Using a social media login will open a session with either Facebook or Google and therefore once you have finished using MyAccount, you may wish to open a further browser to logout of your social media account, especially if you are using a shared or public computer.\r\n\r\n<strong>Cookies </strong>\r\n\r\nWe use a cookies tool on our website to gain consent for the optional cookies we use. Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool. You can read more about how we use cookies, and how to change your cookies preferences, in our Cookies Policy.\r\n\r\nMost web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at <a href="http://www.allaboutcookies.org">www.allaboutcookies.org</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What are your privacy rights?"]\r\n\r\nYou have certain legal rights in relation to any personal data about you which we hold. These rights are summarised below:\r\n<ul>\r\n 	<li><strong>Right to be informed: </strong>You can ask for details of how we process your personal data, as cover by this Privacy Notice.</li>\r\n 	<li><strong>Right to Access:</strong> You can ask for a copy of the information we hold about you. If possible, you should specify the type of information you’d like to see to ensure that our response meets your expectations. We must be able to verify your identify and your request may not impact the rights and freedoms of other people, e.g. privacy and confidentiality rights of other customers or staff. Other exemptions may apply and this will be dependent on the information and context.</li>\r\n 	<li><strong>Right to Rectification:</strong> You can ask that your personal data be corrected or updated if you believe it is inaccurate or incomplete. This right only applies to your own personal data and when exercising this right, please be as specific as possible.</li>\r\n 	<li><strong>Right to Erasure:</strong> You may, in certain circumstances, be entitled to ask to have your personal data erased (this is also known as the ‘right to be forgotten’). We may not be able to erase your personal data if, for example, we need it to comply with a legal obligation or exercise or defend legal claims.</li>\r\n 	<li><strong>Right to Restriction on Processing:</strong> You can ask us to stop using your personal data, however, in some circumstances this right may not apply, for example, if you have a legal obligation to use the data.</li>\r\n 	<li><strong>Right to Data Portability:</strong> We do not currently carry out any such processing. If we do in the future, you can make a request and this data can be exported from our systems.</li>\r\n 	<li><strong>Right to Object:</strong> You can request that your personal data is not processed for specific purposes such as profiling. This right applies where our processing of your personal data is necessary for us to perform a task in the public interest or for our functions or for our legitimate purposes. You can also object to our processing of your personal data for direct marketing purposes. If you would like to opt out of receiving any marketing communications from us, please contact us using the details within this Notice.</li>\r\n 	<li><strong>Rights Related to Automated Decision-making, including profiling:</strong> You have the right to not be subject to a decision based solely on automated processing of your personal data (i.e. no human intervention), including profiling, where the decision affects your legal status or rights of where the decision has a similarly significant effect, e.g. affecting your financial circumstances or employment opportunities.</li>\r\n</ul>\r\nThe applicability of some of these rights depends on the legal basis of processing of the data concerned. Some of these rights only apply in specific circumstances and we may not need to fully comply with your request in all cases.\r\n\r\nYou may exercise any of these rights free of charge, by contacting us. We may need to check your identity and may need to ask for more information – it’ll help us to help you if you\'re as specific in your request as possible.\r\n\r\nWe’ll comply with your request within one calendar month (from the time we receive your request, or any additional information we asked for) unless:\r\n<ul>\r\n 	<li>It\'s a complex request – in such cases, we’ll respond within the month to inform you of the appropriate response period that will apply to your request (which may be a period of up to three months), or;</li>\r\n 	<li>in exceptional circumstances, we would not be able to carry out your request. In these cases, we\'ll inform you of the reason within one calendar month.</li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Contacting us"]\r\n\r\nIf you would like to request further information about our Privacy Notice, or exercise any of your rights, you can email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a> or write us at:\r\n\r\n<strong>Data Protection Officer\r\n</strong><strong>Portsmouth Water\r\n</strong><strong>PO Box 8\r\n</strong><strong>West Street\r\n</strong><strong>Havant\r\n</strong><strong>PO9 1LG</strong>\r\n\r\nYou can also contact the Information Commissioner\'s Office at <a href="http://ico.org.uk/">http://ico.org.uk/</a> or write to Wycliffe House Water Lane, Wilmslow, Cheshire SK9 5AF or 0303 123 1113 for information, advice or to make a complaint.\r\n\r\nPortsmouth Water tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]\r\n<h3>Website Terms of Use</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Intellectual-Property-Rights-Notice-Website-Terms-Nov-2019.pdf" target="_blank" rel="noopener noreferrer">Download our website Terms of Use here</a>', 'Privacy Notice', '', 'inherit', 'closed', 'closed', '', '2387-revision-v1', '', '', '2022-04-05 09:55:57', '2022-04-05 08:55:57', '', 2387, 'https://www.portsmouthwater.co.uk/?p=12129', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12130, 1, '2022-04-05 10:40:42', '2022-04-05 09:40:42', '<h2>©Portsmouth Water Ltd</h2>\r\nThis website is governed by the law and jurisdiction of England and Wales. All rights, including, without limitation copyright, in the form and content of this website are owned by Portsmouth Water Ltd.\r\n<h3>Disclaimer</h3>\r\nWhilst every effort has been made to ensure that the information in this website is accurate and up to date, the information contained herein is provided without any representation or warranty of any kind. In no event shall Portsmouth Water Ltd be liable for any damage or loss arising out of or in connection with the use of this website or other sites that may be linked to this site.\r\n<h3>Privacy Notice</h3>\r\nThe purpose of this Privacy Notice is to make it easier for you to understand how we use and protect your personal data. Personal data is any data that can identify you either on its own or used with other data.\r\n\r\nThis Privacy Notice will help you understand your privacy rights, how and why we need to process your personal data, and how you can get in touch with us if you need to.\r\n\r\nProcessing personal data involves any activity to do with that data, for example collection, storage, editing and deletion.\r\n\r\nWe’ve presented this information in different sections so you can access the information you need more easily. You’ll find our general privacy information under the headings below; with a separate PDF of the whole document should you wish to download this.\r\n\r\nWe take your personal data privacy very seriously and we\'re committed to protecting your personal data by complying with the relevant privacy legislation. We encourage you to read each section thoroughly.\r\n\r\nIf we make any significant changes impacting your privacy, we\'ll make this clear. Please remember to check from time to time.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/03/Privacy-Notice-25-March-2022.pdf">Download our Privacy Notice here</a>\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="About Portsmouth Water"]\r\n\r\nThis Privacy Notice is designed to explain how we collect and use our customer’s and other individual’s personal data.\r\n\r\nWe are committed to protecting this data, to uphold their data rights, and to meet expectations for handling personal data. We are a registered data controller, registration number: Z6707640. This means it is our responsibility to maintain and protect all personal data that we collect and ensure that anyone we share personal data with will also adequately protect that data.\r\n\r\nThis Notice relates to Portsmouth Water Limited (Company Number 2536455) as the principal subsidiary in the South Downs Group, but will also apply to other subsidiaries.[/accordion_item]\r\n\r\n[accordion_item title="What personal data do we collect?"]\r\n\r\nWe will always endeavour to make it clear why we are collecting your personal data.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nWe could collect and process your personal data in a number of ways from the information you give to us. You may provide information to us about you by filling in a form on our website or by contacting us by telephone, email or otherwise. This includes information you provide when registering for our online billing \'MyAccount\', when you search for or request a service from us, enter a competition or survey or when you report a leak, problem or provide feedback regarding our website or the services we provide.\r\n\r\nThe information you provide us with will vary, but will include:\r\n<ul>\r\n 	<li>Personal details: title, name, date of birth, disability;</li>\r\n 	<li>Bank account and card details: account number and sort code, accounts holders name, direct debit details;</li>\r\n 	<li>Contact details: postal address, email address, mobile and/or landline numbers;</li>\r\n 	<li>Financial details: household income, benefits;</li>\r\n 	<li>Household information: age and number of children;</li>\r\n 	<li>Documentation: bank statements, passports etc.</li>\r\n</ul>\r\nWe will keep scanned copies of any documents for validation and audit purposes, this evidence will be deleted in line with our retention policy.\r\n\r\nIf an individual or household is registered on our Priority Services Register, we will collect information to allow us to provide additional assistance and support to that individual when required. For more information, please see the ‘Priority Services Register – Helping Our Vulnerable Customers’ section of this Notice.\r\n\r\nWe also collect information about you from other sources, examples being:\r\n<ul>\r\n 	<li>If you are a tenant, your Landlord or letting agent may provide us with personal data in order to set up or close down your water account at their property.</li>\r\n 	<li>A new resident at a former supply address, estate/letting agent or solicitor acting on behalf of you or a new resident of a former supply address (e.g. where you are moving home and the third party is providing a forwarding address - with or without your consent).</li>\r\n 	<li>Your sewerage company to ensure accurate billing.</li>\r\n 	<li>Debt Management and Tracing Agencies will provide us with contact information (emails and telephone numbers) to allow us to contact and locate individuals for debt collection purposes.</li>\r\n</ul>\r\nWe record all phone calls, incoming and out-going, made by departments that deal directly with customers, including Customer Services, Networks, Water Quality and Wholesale Services. While providing services we will collect data about you and when reading your water meter, we will collect water usage information including, where applicable, information from SMART meters.\r\n\r\nWhenever you visit our website we use cookies - these cookies do not collect personal information. For more information, please see the ‘Visiting Our Website, Using Our Online Customer Portal ‘MyAccount’ and Our Cookie Policy’ section of this Notice.\r\n\r\nWe also collect data from publicly available sources (such as the electoral roll and Land Registry) where the information is made public as a matter of law.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What to expect when you contact us"]\r\n\r\n<strong>Contacting us via social media</strong>\r\n\r\nIt is never a good idea to post your personal contact information on a public social media site. If you contact us using social media to report an issue and we need more information, we will ask you to private message us with suitable communication information which we will use to contact you in order to resolve your concern or gather additional information for our investigation.\r\n\r\n<strong>Contacting us by telephone </strong>\r\n\r\nWhen you contact us by telephone, your telephone number will be added to your account so that contact with you in relation to your water account can be made more convenient.\r\n\r\nWe will use a telephone number listed on your account to call or text you to provide you with essential service messages.\r\n\r\nWhen contacting us outside of our normal working hours, (between 5pm-8am Monday to Friday and over the weekend), your call will be dealt with by our ‘out-of-hours’ partner, CallCare, who are working with us to ensure our customers can contact us 24 hours a day, 7 days a week. CallCare will collect information from you to allow us to deal with your call efficiently.\r\n\r\n<strong>Emailing us </strong>\r\n\r\nIf you email us, we will respond to you using the email address you gave us. Please try to avoid sending personal data by email as this is not considered to be a secure communication method. Your email address will be added to your account and will be used by us to provide you with essential service messages.\r\n\r\nAny email sent to Portsmouth Water, including any attachments, will be monitored and assessed by our security partners for reasons of security and to check compliance. Emails are also backed up by our data processor Mimecast.\r\n\r\nPlease be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.\r\n\r\n<strong>Contacting us via WebChat </strong>\r\n\r\nWe use a third-party provider, currently LiveChat, to supply and support our Webchat service, which we use to handle customer enquires in real time.\r\n\r\nIf you use the WebChat service we will collect your name, postal address, account number (optional) and email address (optional) as well as the contents of your WebChat session. The information provided will be added to your account.\r\n\r\nYou can request a transcript of your WebChat session once completed. This is sent to the email address you have the option to provide when logging in to the service.\r\n\r\n<strong>Visiting our Offices </strong>\r\n\r\nOur premises are monitored by CCTV so your image will be captured whenever you enter our site boundary. There are signs to show you when you are entering an area monitored by CCTV. CCTV images are held for 30 days and then deleted. In the case of suspected criminal activity CCTV images will be held for longer or shared with the relevant local authority (e.g. the Police).\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Priority Services Register – Helping our vulnerable customers"]\r\n\r\nOur Priority Services Register is a free service for customers who may need additional assistance either in communicating with us or in the event of a water supply interruption/emergency. Priority Services customers include those with physical or mental impairments, medical conditions, the elderly or those with young families. These customers may not be able to easily leave their home to collect bottled water in a water emergency.\r\n\r\nHolding this Register allows us to quickly and efficiently identify those customers who require support in water events, and also allows support to be identified when planning work that may impact the water supply, as well as how we communicate with our customers.\r\n\r\nThe data is processed following individuals themselves, or third parties acting on their behalf (e.g. a family member, a charity, a support worker, a carer etc) signing up for the Register by completing a hard-copy or online form or by calling the Customer Services Team. The individual provides the required information which, as well as that already described, will also include contact details (name, address, email, telephone number). On receiving this information, the relevant Needs Code(s) and/or updates will be made on to the relevant customer account. The Needs Codes are the entries that can be searched to identify the support that is required through reports that we can run when required.\r\n\r\nWe share Priority Services data with the energy sector and other trusted third parties to ensure that the assistance and support required by individuals can also be provided quickly and efficiently by these third parties. The support provided by these third parties may differ from that of Portsmouth Waters support.\r\n\r\nIndividuals can request to be removed from the Register at any time, but we will first review the request and may then discuss this with the individual to make sure it is in their best interest.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Havant Thicket Public Consultation and Project "]\r\n\r\nIf you live close to the location of our proposed new Havant Thicket Reservoir, you\'ll receive communications from us to keep you up to date with the project and/or to inform you of planned works that may require some form of action from yourself (e.g. to move your car to allow surveys to be completed). We may need to seek assistance from mail printing companies to issue these communications to you and if this is required, we will share your name and address. The data will only be shared when necessary and will be deleted within 4 weeks.\r\n\r\nWe have a separate website for the Havant Thicket Reservoir project at <a href="https://havant-thicket-reservoir.uk.engagementhq.com/">https://havant-thicket-reservoir.uk.engagementhq.com/</a><u>.</u> The Privacy Notice on that website details how your data will be used if you decide to register. If you register, and ask a question or provide comments and ask for contact to follow up on this, your contact details will be shared with the relevant consultant to allow a response to be provided.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Customers who fall into arrears or fail to pay their bill"]\r\n\r\nIn respect to a customer’s responsibility for paying their bills, Portsmouth Water has a regulatory requirement to provide a safe, maintained supply of fresh water to your property. In section 5 of our Water Charges Scheme we explain that water charges are payable by the occupier of the premises, or the person who uses the supply, except where the owner of the premises is liable by enactment or by agreement with Portsmouth Water. Our Water Charges Scheme is further supported by the Water Industry Act 1991, which gives Water Companies the powers to charge and recover charges. This is referred to in Section 142 of the Water Industry Act 1991.\r\n\r\nThe information that we hold about customers will be used to recover arrears in line with our regulatory obligations and in doing so we use third party debt collection / management companies and credit reference agencies to assist us, this may include third parties undertaking Court Action on our behalf.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Our Non-Household customers"]\r\n\r\nNon-household customers are non-incorporated businesses whose retail services (e.g. customer services, billing) are provided by a separate water retail company, but whose premises are physically connected to our water network.\r\n\r\nWe provide these customers with a wholesale service. Insofar as limited personal information is collected in relation to non-incorporated businesses, both Portsmouth Water and the relevant water retailer are each separate Controllers of the personal data of the non-household customers in our service areas.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nOur purpose is to use this data to provide a wholesale water service to our non-household customers and their retailers by carrying out activities such as:\r\n<ul>\r\n 	<li>Supplying non-household customers with water in line with our legal and regulatory obligations;</li>\r\n 	<li>Recording and fixing service problems e.g. water pressure issues and burst water pipes;</li>\r\n 	<li>Maintaining our pipes and other assets;</li>\r\n 	<li>Dealing with emergency events;</li>\r\n 	<li>Maintaining, monitoring and reporting drinking water quality;</li>\r\n 	<li>Supporting non-household customers in improving water efficiency;</li>\r\n 	<li>Metering – making appointments, meter fitting and repairing;</li>\r\n 	<li>Collecting, analysing and sharing meter data from smart meter and data loggers to monitor consumption and leakage and enable accurate billing;</li>\r\n 	<li>Making payments – for example Guaranteed Service Standards (GSS);</li>\r\n 	<li>Working with farmers in our area on catchment studies to reduce pollution;</li>\r\n 	<li>Non-household customer communications around street works and incidents;</li>\r\n 	<li>Dealing with claims after service incidents;</li>\r\n 	<li>Managing enquiries and complaints;</li>\r\n 	<li>Assessing allowances and abatements;</li>\r\n 	<li>Carrying out vacant property checks and site visits to check meter and supply details, and;</li>\r\n 	<li>Demonstrating compliance with our legal obligations to our regulators.</li>\r\n</ul>\r\nMore information on the wholesale services we provide to non-households can be found on our website at <a href="http://www.portsmouthwater.co.uk/business/">www.portsmouthwater.co.uk/business/</a>.\r\n\r\n<strong>What type of personal information do we process? </strong>\r\n\r\nThe information processed includes:\r\n<ul>\r\n 	<li>Non-household customer contact and supply address details.</li>\r\n 	<li>Asset and incident information linked to the service that may identify the non-household customer for example, but not limited to, meter serial number, business meter readings, including 15-minute meter readings where data loggers have been fitted and are enabled.</li>\r\n 	<li>Information required to process insurance claims, for example, but not limited to, damage to a property due to flooding from our asset.</li>\r\n 	<li>Information required to produce regulatory reports, for example, reporting number of customer complaints.</li>\r\n</ul>\r\nOur legal basis for processing personal data for these activities is Article 6(1)(e) of the UK GDPR, which allows us to process personal data when this is necessary to perform our public tasks as a regulated business in line with the rules and requirements set out by our regulators, such as Ofwat.\r\n\r\n<strong>Sharing data with third parties </strong>\r\n\r\nTo provide our services in an efficient and effective way, your personal data may be provided to us by your retailer and we\'ll share this with our service providers, for example, sharing Developer details with Retailers when a supply point is created in the market to enable the Retailer to produce bills. We’ll share with the Market Operator Services Limited (MOSL) as required, for example, in registering and de-registering supply points (please see MOSL’s Summary of Agreements for more information <a href="https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file">https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file</a>).\r\n\r\n<strong>How long do we retain this data for? </strong>\r\n\r\nWe have a data retention policy and data will be retained as long as it serves a useful and legitimate purpose, taking into account all legal and regulatory obligations.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Purpose for collecting your personal data"]\r\n\r\nWe will only collect data where we have a clear and legal basis to do so. The table below explains each legal basis we use, with a more detailed description of the purpose alongside it:\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv1.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12123 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv1.png" alt="" width="381" height="265" /></a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv2.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12124 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv2.png" alt="" width="372" height="418" /></a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv3.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12125 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv3.png" alt="" width="371" height="124" /></a>\r\n\r\n&nbsp;\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Who we share personal data with"]\r\n\r\nWe share personal data with multiple parties for legal, regulatory, and operational purposes. Other than where exchange of data is required by law, we have contracts in place with third parties with whom we share data. These contracts detail how personal data should be handled and protected while being processed by any third party. We conduct due diligence checks on third party processors to ensure they comply with their obligations to us.\r\n\r\nWe have legal requirements for sharing data with your Sewerage Provider – this will usually be Southern Water Services Limited however; other companies may be operating in our area of supply and provide your waste water services.\r\n\r\nWe may use carefully selected third parties to help process your data and provide you with excellent customer service. We use software providers for different systems like our billing system and job management system to support us with the large amount of data that we need to manage. We use Computershare to assist us with printing bills and customer communications and to provide you with online customer accounts. We use companies to help us process payments including card payments, payment cards and to process cheques.\r\n\r\nWe share data with external agencies, such as local authorities, Police, Fire and/or Ambulance services, e.g. in the event of an emergency (this may include special category data, such as medical conditions if you have signed up to our Priority Services Register).\r\n\r\nWe use third party organisations to help us provide our services to you and we share data with these parties. We have contracts in place and this means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any other organisation unless they are instructed by us to do so. They will hold it securely and retain it for the period we instruct.\r\n\r\nSome of the third parties with whom we share your data are based outside of the United Kingdom and, in some cases, outside the European Economic Area. In these cases, your data is protected by the special safeguarding measures set out by the data protection legislation i.e.\r\n<ul>\r\n 	<li>our contracts with these third parties incorporate the standard contractual clauses adopted by the European Commission and UK authorities for this purpose; or,</li>\r\n 	<li>the transfer is protected by the recipient’s binding corporate rule arrangements, or;</li>\r\n 	<li>the recipient is in a country whose data protection laws are deemed by UK/EU authorities to provide adequate safeguard for transferred personal data without the need for additional safeguarding measures to be put in place.</li>\r\n</ul>\r\nWe work closely with a number of Contractors, our primary contractor being Cappagh, for mains replacement, pipe repairs and meter options, and these Contractors will have access to customer information relevant to their work. We also use trusted Contractors to make leak repairs at customer properties. If you contact us about a leak in your home and are eligible for a visit, your data will be shared with our Contractors in order for them to provide this function on our behalf.\r\n\r\nWe share data with selected third parties for marketing purposes in circumstances where we have a legitimate interest in promoting their services and where we feel you would benefit from their products or services. In particular, we share data with HomeServe, who may use the information we provide to them to send you dual branded marketing information on our behalf in relation to their Plumbing and Drainage Plus Insurance. You can opt-out of receiving direct marketing at any time by email, phone or in writing. To opt out of HomeServe marketing you can also complete an online form. Please see the Direct Marketing section for more details. From time to time, we require legal advice and may need to share your personal data with our legal advisers, our insurance company or other professional advisors in order to obtain advice or to make a claim. The types of Organisations we share data with are as follows:-\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv4.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12126 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv4.png" alt="" width="601" height="698" /></a> <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv5.png" target="_blank" rel="noopener"><img class="aligncenter wp-image-12127 size-full" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/priv5.png" alt="" width="601" height="158" /></a>\r\n\r\nTo comply with our legal and regulatory obligations we provide personal data to the following Authorities:\r\n<ul>\r\n 	<li>Defra</li>\r\n 	<li>Ofwat</li>\r\n 	<li>Drinking Water Inspectorate</li>\r\n 	<li>Environment Agency</li>\r\n 	<li>Public Health England</li>\r\n 	<li>Environmental Health Authorities</li>\r\n 	<li>Institute of Customer Service</li>\r\n 	<li>Consumer Council for Water (CCW)</li>\r\n 	<li>The Water Redress Scheme (WATRS)</li>\r\n 	<li>Market Operator Services Limited (MOSL).</li>\r\n</ul>\r\n<strong>Ofwat surveys (customer service - “C-Mex and D-Mex”) </strong>\r\n\r\nAll household customers and developers who contact us may have their contact information passed to a third-party processor acting on behalf of our water regulator Ofwat for the purposes of regulating customer service in the water industry in England and Wales. You may be contacted by this third party about the service you received from Portsmouth Water and asked to score our performance. Your response is very important as it allows Ofwat to regulate the performance of companies and the service they provide their customers. This is not a marketing call or a call used for market research purposes. As our water regulator we are obliged to share certain details with them, however, if you would rather, we did not do this then please let us know by emailing us at: dataprotection@portsmouthwater.co.uk. For more information, please visit the Ofwat website at <a href="http://www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/">www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/</a>.\r\n\r\n<strong>Our surveys </strong>\r\n\r\nWe use third parties, or our own employees, to help contact our various types of customers to undertake water consumption surveys to inform our water resource management plan or for customer satisfaction or customer engagement processes. These are not marketing calls and your response is very important to us. If you would prefer not to participate you can register yourself as ‘no contact for surveys’ with our customer services team at any time or by emailing us at dataprotection@portsmouthwater.co.uk. Please note this will not stop general communications in relation to your account or water supply. The results of these surveys are not stored on your water account but are instead used by our customer engagement and water resources team to look at improving engagement or planning resources in the area.\r\n\r\nWe may also contact you to undertake a survey after you have been in touch with us so that we can find out how satisfied you were with the service you received. We may contact you after this to see if we can improve our service to you.\r\n\r\n<strong>Direct marketing</strong>\r\n\r\nWe do not use direct marketing to sell our core services, however, we may want to contact you in relation to additional services, such as water efficiency services. We may also want to provide you with marketing information from carefully selected third parties which relate to the services we provide.\r\n\r\nNon-personalised bill inserts will be included with your water bill in relation to WaterAid and HomeServe – to opt out of receiving these bill inserts, please complete the form at <a href="http://www.portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you contact our call centre, we may offer you the opportunity to talk to HomeServe about their Plumbing and Drainage Plus Insurance, unless you already have a policy with them or have indicated the product is not suitable for you. To opt-out of HomeServe marketing, in addition to the options below, you can also complete our online form which can be found under the ‘Cover Through HomeServe’ section at <a href="https://portsmouthwater.co.uk/optout">www.portsmouthwater.co.uk/optout</a>.\r\n\r\nIf you decide to purchase Plumbing and Drainage insurance with HomeServe they will process your data as a Data Controller. To view a copy of HomeServe’s Privacy Policy please visit: <a href="http://www.homeserve.com/uk/about/privacy-policy">www.homeserve.com/uk/about/privacy-policy</a>.\r\n\r\nYou have the right to stop the use of your personal data for direct marketing activities and we must and will comply with your request.\r\n\r\nIf you would like to stop any other direct marketing communications from us:\r\n<ul>\r\n 	<li>Call us on 023 9249 9666 and tell us you no longer wish to receive direct marketing;</li>\r\n 	<li>Email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a>, or;</li>\r\n 	<li>Write to us at – Portsmouth Water, PO Box 8, West Street, Havant PO9 1LG.</li>\r\n</ul>\r\n<strong>Please note:</strong> You may continue to receive communications for a short period after changing your preferences whilst our systems are fully updated. If a third party marketing campaign is in the process of being issued at the time of your opt-out request, it may not be possible to remove your data from that campaign, therefore, you may receive this marketing communication. If this is likely to occur, we will write to you to let you know.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Visiting our website, using our online customer portal ‘MyAccount’ &amp; our Cookie Policy"]\r\n\r\n<strong>If you are an e-billing customer </strong>\r\n\r\nIn the interest of reducing paper and protecting the environment, and for your convenience, you may be an e-billing customer. This means that you can sign in online to see your bills and any outstanding payments and you will receive email or SMS text message notifications when you have a new bill, depending on the preference you select. We do take your email address, water account number, name, telephone number and postal address when you sign up for e-billing. For more information, please see our Terms of Use.\r\n\r\nYour email address or telephone number will be used to contact you about water services that we provide.\r\n\r\n<strong>Using social media to login </strong>\r\n\r\nUsing your social media account (Google or Facebook) to login to ‘MyAccount’ will provide you with a more efficient way for you to access your account by enabling a quicker login. No data from your Portsmouth Water MyAccount is shared with Facebook or Google when logging in using these services. Using a social media login will open a session with either Facebook or Google and therefore once you have finished using MyAccount, you may wish to open a further browser to logout of your social media account, especially if you are using a shared or public computer.\r\n\r\n<strong>Cookies </strong>\r\n\r\nWe use a cookies tool on our website to gain consent for the optional cookies we use. Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool. You can read more about how we use cookies, and how to change your cookies preferences, in our <a href="https://www.portsmouthwater.co.uk/about-us/cookie-policy/">Cookies Policy</a>.\r\n\r\nMost web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at <a href="http://www.allaboutcookies.org">www.allaboutcookies.org</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What are your privacy rights?"]\r\n\r\nYou have certain legal rights in relation to any personal data about you which we hold. These rights are summarised below:\r\n<ul>\r\n 	<li><strong>Right to be informed: </strong>You can ask for details of how we process your personal data, as cover by this Privacy Notice.</li>\r\n 	<li><strong>Right to Access:</strong> You can ask for a copy of the information we hold about you. If possible, you should specify the type of information you’d like to see to ensure that our response meets your expectations. We must be able to verify your identify and your request may not impact the rights and freedoms of other people, e.g. privacy and confidentiality rights of other customers or staff. Other exemptions may apply and this will be dependent on the information and context.</li>\r\n 	<li><strong>Right to Rectification:</strong> You can ask that your personal data be corrected or updated if you believe it is inaccurate or incomplete. This right only applies to your own personal data and when exercising this right, please be as specific as possible.</li>\r\n 	<li><strong>Right to Erasure:</strong> You may, in certain circumstances, be entitled to ask to have your personal data erased (this is also known as the ‘right to be forgotten’). We may not be able to erase your personal data if, for example, we need it to comply with a legal obligation or exercise or defend legal claims.</li>\r\n 	<li><strong>Right to Restriction on Processing:</strong> You can ask us to stop using your personal data, however, in some circumstances this right may not apply, for example, if you have a legal obligation to use the data.</li>\r\n 	<li><strong>Right to Data Portability:</strong> We do not currently carry out any such processing. If we do in the future, you can make a request and this data can be exported from our systems.</li>\r\n 	<li><strong>Right to Object:</strong> You can request that your personal data is not processed for specific purposes such as profiling. This right applies where our processing of your personal data is necessary for us to perform a task in the public interest or for our functions or for our legitimate purposes. You can also object to our processing of your personal data for direct marketing purposes. If you would like to opt out of receiving any marketing communications from us, please contact us using the details within this Notice.</li>\r\n 	<li><strong>Rights Related to Automated Decision-making, including profiling:</strong> You have the right to not be subject to a decision based solely on automated processing of your personal data (i.e. no human intervention), including profiling, where the decision affects your legal status or rights of where the decision has a similarly significant effect, e.g. affecting your financial circumstances or employment opportunities.</li>\r\n</ul>\r\nThe applicability of some of these rights depends on the legal basis of processing of the data concerned. Some of these rights only apply in specific circumstances and we may not need to fully comply with your request in all cases.\r\n\r\nYou may exercise any of these rights free of charge, by contacting us. We may need to check your identity and may need to ask for more information – it’ll help us to help you if you\'re as specific in your request as possible.\r\n\r\nWe’ll comply with your request within one calendar month (from the time we receive your request, or any additional information we asked for) unless:\r\n<ul>\r\n 	<li>It\'s a complex request – in such cases, we’ll respond within the month to inform you of the appropriate response period that will apply to your request (which may be a period of up to three months), or;</li>\r\n 	<li>in exceptional circumstances, we would not be able to carry out your request. In these cases, we\'ll inform you of the reason within one calendar month.</li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Contacting us"]\r\n\r\nIf you would like to request further information about our Privacy Notice, or exercise any of your rights, you can email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a> or write us at:\r\n\r\n<strong>Data Protection Officer\r\n</strong><strong>Portsmouth Water\r\n</strong><strong>PO Box 8\r\n</strong><strong>West Street\r\n</strong><strong>Havant\r\n</strong><strong>PO9 1LG</strong>\r\n\r\nYou can also contact the Information Commissioner\'s Office at <a href="http://ico.org.uk/">http://ico.org.uk/</a> or write to Wycliffe House Water Lane, Wilmslow, Cheshire SK9 5AF or 0303 123 1113 for information, advice or to make a complaint.\r\n\r\nPortsmouth Water tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]\r\n<h3>Website Terms of Use</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Intellectual-Property-Rights-Notice-Website-Terms-Nov-2019.pdf" target="_blank" rel="noopener noreferrer">Download our website Terms of Use here</a>', 'Privacy Notice', '', 'inherit', 'closed', 'closed', '', '2387-revision-v1', '', '', '2022-04-05 10:40:42', '2022-04-05 09:40:42', '', 2387, 'https://www.portsmouthwater.co.uk/?p=12130', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (12138, 1, '2022-04-08 09:41:31', '2022-04-08 08:41:31', '[button title="We\'re developing our next business plan. Join our online panel to share your views." link="https://www.portsmouthwater.co.uk/news/publications/water-talk/" target="_blank" align="center" icon="" icon_position="" color="#0079c2" font_color="#ffffff" size="3" full_width="yes" class="" download="" rel=""]\r\n\r\n&nbsp;\r\n\r\nWe are pleased to announce that we have published our “Draft Business Plan for 2020-2025 which will keep our bills the lowest in England and Wales.\r\n\r\nOur plan has been submitted to Ofwat, the economic regulator, who will consider our proposals and are expected to announce the outcome to their assessment by the end of January 2019.\r\n\r\nOur Plan has been developed after extensive consultation with our customers and we believe it will allow us to build on our already excellent record of service aligned with the lowest water bills in England and Wales.\r\n\r\nIn the plan we propose to reduce our bills from 2020 to an average of £97 per year, whilst still further enhancing our service to customers, looking after our vulnerable customers and protecting the environment.\r\n\r\nThe plan includes ambitious targets in leakage reduction as well as a long term aspiration of reducing water use to 100 litres per person per day (currently at 144 litres). By helping customers use less water we will all help lessen the impact on the environment.\r\n\r\nAn exciting part of our plan is a new major water resource for the South East – a reservoir at Havant Thicket. This reservoir will help us share our other water resources with other water companies and increase the reliability of our customer supplies.\r\n\r\nThe Business Plan is supported by almost 100 appendices, which are referred to in our main document.  If you wish to see any of these, please contact <a href="mailto:jamie.jones@portsmouthwater.co.uk" rel="noreferrer">jamie.jones@portsmouthwater.co.uk</a>.\r\n\r\n[button title="Guide to the Business Plan" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/PORTSMOUTH-WATER-GUIDE-TO-OUR-BUSINESS-PLAN-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""] [button title="The Business Plan" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/PORTSMOUTH-WATER-PR19-BUSINESS-PLAN-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""] [button title="Assurance Statement" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/PORTSMOUTH-WATER-BOARD-ASSURANCE-STATEMENT-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n\r\n[button title="Customer Challenge Group Report" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/Portsmouth-PR19-CCG-Report-V4.1-Final.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""] [button title="Business Plan Tables (zip file download)" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/Business-Plan-Tables.zip" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n\r\n&nbsp;\r\n<p style="text-align: center;">[video_embed video="b7j94tZu3cI" parameters="&amp;rel=0" mp4="" ogv="" placeholder="" html5_parameters="" width="700" height="400"]</p>\r\n&nbsp;\r\n<h2>Our Response to Ofwat’s Initial Assessment</h2>\r\nOfwat’s initial assessment of our Business Plan for 2020 – 2025 can be viewed here (<a href="https://www.ofwat.gov.uk/regulated-companies/price-review/2019-price-review/initial-assessment-of-plans/">https://www.ofwat.gov.uk/regulated-companies/price-review/2019-price-review/initial-assessment-of-plans/</a>).\r\n\r\nThe documents below detail our response to Ofwat’s assessment.\r\n\r\n[button title="Response to Initial Assessment" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/PORTSMOUTH-WATER-RESPONSE-TO-OFWAT-INITIAL-ASSESSMENT-OF-PLAN-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Board Assurance Statement" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/PORTSMOUTH-WATER-BOARD-ASSURANCE-STATEMENT-final-29-3-19.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Tracker" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/Template-action-tracker-PRT-Final.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Data Tables" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/Business-plan-data-tables-1-April-2019.xlsb" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n<h2>Our Response to Ofwat’s Draft Determination</h2>\r\nOfwat’s draft determination of our Business Plan for 2020 – 2025 can be viewed <a href="https://www.ofwat.gov.uk/regulated-companies/price-review/2019-price-review/draft-determinations/" target="_blank" rel="noopener noreferrer">here</a>.\r\n\r\nThe documents below detail our response to Ofwat’s Determination.\r\n\r\n[button title="Draft Determination" link="/wp-content/uploads/2019/08/PR19-DRAFT-DETERMINATION-REPRESENTATION-FINAL-WITH-REDACTIONS.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Board Assurance Statement" link="/wp-content/uploads/2019/08/BOARD-ASSURANCE-STATEMENT.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Resilience Action Plan" link="/wp-content/uploads/2019/09/AMP7_Resilience-Action-Plan-22Aug19-v06.docx" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n<h2>Final Determination</h2>\r\nFollowing careful consideration of the Final Determination for Portsmouth Water, published on 16 December 2019, our Board has decided not to ask Ofwat to refer the determination to the Competition and Markets Authority. See document below.\r\n\r\n[button title="Response to Ofwat Final Determination" link="/wp-content/uploads/2020/02/PRT-Response-to-Ofwat-Final-Determination-14-February-2020-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n<h2>Cost of Debt report by NERA</h2>\r\nPortsmouth Water commissioned NERA Economic Consulting (NERA) to review Ofwat’s consultation on setting the cost of debt allowance for the 2019 price review.\r\n\r\nIn particular, the company asked for a review Ofwat’s proposed approach to compensating for embedded debt costs which – based on the industry average embedded debt costs –may not compensate Portsmouth Water for its atypical and efficiently incurred embedded debt. In this report, it is concluded that Portsmouth Water\'s embedded cost of debt allowance should be set with reference to a market benchmark value at the time of issuance, in common with the approach of UK regulators for companies with atypical debt profiles.\r\n\r\n[button title="Download the full report here" icon="" icon_position="" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2017/01/161017-Ofwat-Cost-of-Debt-Indexation-Mechanism_FINAL.pdf" target="_blank" color="#2991d6" font_color="#ffffff" large="1" class="" download="" onclick=""]', 'Business Plan 2020 - 2025', '', 'inherit', 'closed', 'closed', '', '2931-revision-v1', '', '', '2022-04-08 09:41:31', '2022-04-08 08:41:31', '', 2931, 'https://www.portsmouthwater.co.uk/?p=12138', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12139, 1, '2022-04-08 09:43:18', '2022-04-08 08:43:18', '[button title="We\'re developing our next business plan. Join our online panel to share your views." link="https://www.portsmouthwater.co.uk/news/publications/water-talk/" target="_blank" align="center" icon="" icon_position="" color="#0079c2" font_color="#ffffff" size="3" full_width="yes" class="" download="" rel=""]\r\n\r\n[button title="Or take our short survey and tell us what matters to you" link="https://web.norstatsurveys.com/survey/selfserve/53c/2112367?vLink=4" target="_blank" align="center" icon="" icon_position="" color="#0079c2" font_color="#ffffff" size="3" full_width="no" class="" download="" rel=""]\r\n\r\nWe are pleased to announce that we have published our “Draft Business Plan for 2020-2025 which will keep our bills the lowest in England and Wales.\r\n\r\nOur plan has been submitted to Ofwat, the economic regulator, who will consider our proposals and are expected to announce the outcome to their assessment by the end of January 2019.\r\n\r\nOur Plan has been developed after extensive consultation with our customers and we believe it will allow us to build on our already excellent record of service aligned with the lowest water bills in England and Wales.\r\n\r\nIn the plan we propose to reduce our bills from 2020 to an average of £97 per year, whilst still further enhancing our service to customers, looking after our vulnerable customers and protecting the environment.\r\n\r\nThe plan includes ambitious targets in leakage reduction as well as a long term aspiration of reducing water use to 100 litres per person per day (currently at 144 litres). By helping customers use less water we will all help lessen the impact on the environment.\r\n\r\nAn exciting part of our plan is a new major water resource for the South East – a reservoir at Havant Thicket. This reservoir will help us share our other water resources with other water companies and increase the reliability of our customer supplies.\r\n\r\nThe Business Plan is supported by almost 100 appendices, which are referred to in our main document.  If you wish to see any of these, please contact <a href="mailto:jamie.jones@portsmouthwater.co.uk" rel="noreferrer">jamie.jones@portsmouthwater.co.uk</a>.\r\n\r\n[button title="Guide to the Business Plan" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/PORTSMOUTH-WATER-GUIDE-TO-OUR-BUSINESS-PLAN-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""] [button title="The Business Plan" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/PORTSMOUTH-WATER-PR19-BUSINESS-PLAN-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""] [button title="Assurance Statement" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/PORTSMOUTH-WATER-BOARD-ASSURANCE-STATEMENT-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n\r\n[button title="Customer Challenge Group Report" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/Portsmouth-PR19-CCG-Report-V4.1-Final.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""] [button title="Business Plan Tables (zip file download)" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/Business-Plan-Tables.zip" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n\r\n&nbsp;\r\n<p style="text-align: center;">[video_embed video="b7j94tZu3cI" parameters="&amp;rel=0" mp4="" ogv="" placeholder="" html5_parameters="" width="700" height="400"]</p>\r\n&nbsp;\r\n<h2>Our Response to Ofwat’s Initial Assessment</h2>\r\nOfwat’s initial assessment of our Business Plan for 2020 – 2025 can be viewed here (<a href="https://www.ofwat.gov.uk/regulated-companies/price-review/2019-price-review/initial-assessment-of-plans/">https://www.ofwat.gov.uk/regulated-companies/price-review/2019-price-review/initial-assessment-of-plans/</a>).\r\n\r\nThe documents below detail our response to Ofwat’s assessment.\r\n\r\n[button title="Response to Initial Assessment" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/PORTSMOUTH-WATER-RESPONSE-TO-OFWAT-INITIAL-ASSESSMENT-OF-PLAN-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Board Assurance Statement" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/PORTSMOUTH-WATER-BOARD-ASSURANCE-STATEMENT-final-29-3-19.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Tracker" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/Template-action-tracker-PRT-Final.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Data Tables" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/Business-plan-data-tables-1-April-2019.xlsb" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n<h2>Our Response to Ofwat’s Draft Determination</h2>\r\nOfwat’s draft determination of our Business Plan for 2020 – 2025 can be viewed <a href="https://www.ofwat.gov.uk/regulated-companies/price-review/2019-price-review/draft-determinations/" target="_blank" rel="noopener noreferrer">here</a>.\r\n\r\nThe documents below detail our response to Ofwat’s Determination.\r\n\r\n[button title="Draft Determination" link="/wp-content/uploads/2019/08/PR19-DRAFT-DETERMINATION-REPRESENTATION-FINAL-WITH-REDACTIONS.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Board Assurance Statement" link="/wp-content/uploads/2019/08/BOARD-ASSURANCE-STATEMENT.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Resilience Action Plan" link="/wp-content/uploads/2019/09/AMP7_Resilience-Action-Plan-22Aug19-v06.docx" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n<h2>Final Determination</h2>\r\nFollowing careful consideration of the Final Determination for Portsmouth Water, published on 16 December 2019, our Board has decided not to ask Ofwat to refer the determination to the Competition and Markets Authority. See document below.\r\n\r\n[button title="Response to Ofwat Final Determination" link="/wp-content/uploads/2020/02/PRT-Response-to-Ofwat-Final-Determination-14-February-2020-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n<h2>Cost of Debt report by NERA</h2>\r\nPortsmouth Water commissioned NERA Economic Consulting (NERA) to review Ofwat’s consultation on setting the cost of debt allowance for the 2019 price review.\r\n\r\nIn particular, the company asked for a review Ofwat’s proposed approach to compensating for embedded debt costs which – based on the industry average embedded debt costs –may not compensate Portsmouth Water for its atypical and efficiently incurred embedded debt. In this report, it is concluded that Portsmouth Water\'s embedded cost of debt allowance should be set with reference to a market benchmark value at the time of issuance, in common with the approach of UK regulators for companies with atypical debt profiles.\r\n\r\n[button title="Download the full report here" icon="" icon_position="" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2017/01/161017-Ofwat-Cost-of-Debt-Indexation-Mechanism_FINAL.pdf" target="_blank" color="#2991d6" font_color="#ffffff" large="1" class="" download="" onclick=""]', 'Business Plan 2020 - 2025', '', 'inherit', 'closed', 'closed', '', '2931-revision-v1', '', '', '2022-04-08 09:43:18', '2022-04-08 08:43:18', '', 2931, 'https://www.portsmouthwater.co.uk/?p=12139', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12140, 1, '2022-04-08 09:43:48', '2022-04-08 08:43:48', '[button title="We\'re developing our next business plan. Join our online panel to share your views." link="https://www.portsmouthwater.co.uk/news/publications/water-talk/" target="_blank" align="center" icon="" icon_position="" color="#0079c2" font_color="#ffffff" size="3" full_width="yes" class="" download="" rel=""]\r\n\r\n[button title="Or take our short survey and tell us what matters to you" link="https://web.norstatsurveys.com/survey/selfserve/53c/2112367?vLink=4" target="_blank" align="center" icon="" icon_position="" color="#0079c2" font_color="#ffffff" size="3" full_width="" class="" download="" rel=""]\r\n\r\nWe are pleased to announce that we have published our “Draft Business Plan for 2020-2025 which will keep our bills the lowest in England and Wales.\r\n\r\nOur plan has been submitted to Ofwat, the economic regulator, who will consider our proposals and are expected to announce the outcome to their assessment by the end of January 2019.\r\n\r\nOur Plan has been developed after extensive consultation with our customers and we believe it will allow us to build on our already excellent record of service aligned with the lowest water bills in England and Wales.\r\n\r\nIn the plan we propose to reduce our bills from 2020 to an average of £97 per year, whilst still further enhancing our service to customers, looking after our vulnerable customers and protecting the environment.\r\n\r\nThe plan includes ambitious targets in leakage reduction as well as a long term aspiration of reducing water use to 100 litres per person per day (currently at 144 litres). By helping customers use less water we will all help lessen the impact on the environment.\r\n\r\nAn exciting part of our plan is a new major water resource for the South East – a reservoir at Havant Thicket. This reservoir will help us share our other water resources with other water companies and increase the reliability of our customer supplies.\r\n\r\nThe Business Plan is supported by almost 100 appendices, which are referred to in our main document.  If you wish to see any of these, please contact <a href="mailto:jamie.jones@portsmouthwater.co.uk" rel="noreferrer">jamie.jones@portsmouthwater.co.uk</a>.\r\n\r\n[button title="Guide to the Business Plan" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/PORTSMOUTH-WATER-GUIDE-TO-OUR-BUSINESS-PLAN-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""] [button title="The Business Plan" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/PORTSMOUTH-WATER-PR19-BUSINESS-PLAN-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""] [button title="Assurance Statement" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/PORTSMOUTH-WATER-BOARD-ASSURANCE-STATEMENT-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n\r\n[button title="Customer Challenge Group Report" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/Portsmouth-PR19-CCG-Report-V4.1-Final.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""] [button title="Business Plan Tables (zip file download)" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/Business-Plan-Tables.zip" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n\r\n&nbsp;\r\n<p style="text-align: center;">[video_embed video="b7j94tZu3cI" parameters="&amp;rel=0" mp4="" ogv="" placeholder="" html5_parameters="" width="700" height="400"]</p>\r\n&nbsp;\r\n<h2>Our Response to Ofwat’s Initial Assessment</h2>\r\nOfwat’s initial assessment of our Business Plan for 2020 – 2025 can be viewed here (<a href="https://www.ofwat.gov.uk/regulated-companies/price-review/2019-price-review/initial-assessment-of-plans/">https://www.ofwat.gov.uk/regulated-companies/price-review/2019-price-review/initial-assessment-of-plans/</a>).\r\n\r\nThe documents below detail our response to Ofwat’s assessment.\r\n\r\n[button title="Response to Initial Assessment" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/PORTSMOUTH-WATER-RESPONSE-TO-OFWAT-INITIAL-ASSESSMENT-OF-PLAN-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Board Assurance Statement" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/PORTSMOUTH-WATER-BOARD-ASSURANCE-STATEMENT-final-29-3-19.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Tracker" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/Template-action-tracker-PRT-Final.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Data Tables" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/Business-plan-data-tables-1-April-2019.xlsb" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n<h2>Our Response to Ofwat’s Draft Determination</h2>\r\nOfwat’s draft determination of our Business Plan for 2020 – 2025 can be viewed <a href="https://www.ofwat.gov.uk/regulated-companies/price-review/2019-price-review/draft-determinations/" target="_blank" rel="noopener noreferrer">here</a>.\r\n\r\nThe documents below detail our response to Ofwat’s Determination.\r\n\r\n[button title="Draft Determination" link="/wp-content/uploads/2019/08/PR19-DRAFT-DETERMINATION-REPRESENTATION-FINAL-WITH-REDACTIONS.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Board Assurance Statement" link="/wp-content/uploads/2019/08/BOARD-ASSURANCE-STATEMENT.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Resilience Action Plan" link="/wp-content/uploads/2019/09/AMP7_Resilience-Action-Plan-22Aug19-v06.docx" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n<h2>Final Determination</h2>\r\nFollowing careful consideration of the Final Determination for Portsmouth Water, published on 16 December 2019, our Board has decided not to ask Ofwat to refer the determination to the Competition and Markets Authority. See document below.\r\n\r\n[button title="Response to Ofwat Final Determination" link="/wp-content/uploads/2020/02/PRT-Response-to-Ofwat-Final-Determination-14-February-2020-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n<h2>Cost of Debt report by NERA</h2>\r\nPortsmouth Water commissioned NERA Economic Consulting (NERA) to review Ofwat’s consultation on setting the cost of debt allowance for the 2019 price review.\r\n\r\nIn particular, the company asked for a review Ofwat’s proposed approach to compensating for embedded debt costs which – based on the industry average embedded debt costs –may not compensate Portsmouth Water for its atypical and efficiently incurred embedded debt. In this report, it is concluded that Portsmouth Water\'s embedded cost of debt allowance should be set with reference to a market benchmark value at the time of issuance, in common with the approach of UK regulators for companies with atypical debt profiles.\r\n\r\n[button title="Download the full report here" icon="" icon_position="" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2017/01/161017-Ofwat-Cost-of-Debt-Indexation-Mechanism_FINAL.pdf" target="_blank" color="#2991d6" font_color="#ffffff" large="1" class="" download="" onclick=""]', 'Business Plan 2020 - 2025', '', 'inherit', 'closed', 'closed', '', '2931-revision-v1', '', '', '2022-04-08 09:43:48', '2022-04-08 08:43:48', '', 2931, 'https://www.portsmouthwater.co.uk/?p=12140', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12141, 4, '2022-04-08 09:46:54', '2022-04-08 08:46:54', '', 'Dudleston Heath Dr, Waterlooville PO8, UK', '', 'publish', 'closed', 'closed', '', 'draft-377', '', '', '2022-04-09 10:26:39', '2022-04-09 09:26:39', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=12141', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12142, 1, '2022-04-08 09:44:14', '2022-04-08 08:44:14', '[button title="We\'re developing our next business plan. Join our online panel to share your views." link="https://www.portsmouthwater.co.uk/news/publications/water-talk/" target="_blank" align="center" icon="" icon_position="" color="#0079c2" font_color="#ffffff" size="3" full_width="" class="" download="" rel=""]\r\n\r\n[button title="Or take our short survey and tell us what matters to you" link="https://web.norstatsurveys.com/survey/selfserve/53c/2112367?vLink=4" target="_blank" align="center" icon="" icon_position="" color="#0079c2" font_color="#ffffff" size="3" full_width="" class="" download="" rel=""]\r\n\r\nWe are pleased to announce that we have published our “Draft Business Plan for 2020-2025 which will keep our bills the lowest in England and Wales.\r\n\r\nOur plan has been submitted to Ofwat, the economic regulator, who will consider our proposals and are expected to announce the outcome to their assessment by the end of January 2019.\r\n\r\nOur Plan has been developed after extensive consultation with our customers and we believe it will allow us to build on our already excellent record of service aligned with the lowest water bills in England and Wales.\r\n\r\nIn the plan we propose to reduce our bills from 2020 to an average of £97 per year, whilst still further enhancing our service to customers, looking after our vulnerable customers and protecting the environment.\r\n\r\nThe plan includes ambitious targets in leakage reduction as well as a long term aspiration of reducing water use to 100 litres per person per day (currently at 144 litres). By helping customers use less water we will all help lessen the impact on the environment.\r\n\r\nAn exciting part of our plan is a new major water resource for the South East – a reservoir at Havant Thicket. This reservoir will help us share our other water resources with other water companies and increase the reliability of our customer supplies.\r\n\r\nThe Business Plan is supported by almost 100 appendices, which are referred to in our main document.  If you wish to see any of these, please contact <a href="mailto:jamie.jones@portsmouthwater.co.uk" rel="noreferrer">jamie.jones@portsmouthwater.co.uk</a>.\r\n\r\n[button title="Guide to the Business Plan" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/PORTSMOUTH-WATER-GUIDE-TO-OUR-BUSINESS-PLAN-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""] [button title="The Business Plan" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/PORTSMOUTH-WATER-PR19-BUSINESS-PLAN-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""] [button title="Assurance Statement" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/PORTSMOUTH-WATER-BOARD-ASSURANCE-STATEMENT-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n\r\n[button title="Customer Challenge Group Report" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/Portsmouth-PR19-CCG-Report-V4.1-Final.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""] [button title="Business Plan Tables (zip file download)" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/09/Business-Plan-Tables.zip" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n\r\n&nbsp;\r\n<p style="text-align: center;">[video_embed video="b7j94tZu3cI" parameters="&amp;rel=0" mp4="" ogv="" placeholder="" html5_parameters="" width="700" height="400"]</p>\r\n&nbsp;\r\n<h2>Our Response to Ofwat’s Initial Assessment</h2>\r\nOfwat’s initial assessment of our Business Plan for 2020 – 2025 can be viewed here (<a href="https://www.ofwat.gov.uk/regulated-companies/price-review/2019-price-review/initial-assessment-of-plans/">https://www.ofwat.gov.uk/regulated-companies/price-review/2019-price-review/initial-assessment-of-plans/</a>).\r\n\r\nThe documents below detail our response to Ofwat’s assessment.\r\n\r\n[button title="Response to Initial Assessment" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/PORTSMOUTH-WATER-RESPONSE-TO-OFWAT-INITIAL-ASSESSMENT-OF-PLAN-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Board Assurance Statement" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/PORTSMOUTH-WATER-BOARD-ASSURANCE-STATEMENT-final-29-3-19.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Tracker" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/Template-action-tracker-PRT-Final.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Data Tables" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/04/Business-plan-data-tables-1-April-2019.xlsb" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n<h2>Our Response to Ofwat’s Draft Determination</h2>\r\nOfwat’s draft determination of our Business Plan for 2020 – 2025 can be viewed <a href="https://www.ofwat.gov.uk/regulated-companies/price-review/2019-price-review/draft-determinations/" target="_blank" rel="noopener noreferrer">here</a>.\r\n\r\nThe documents below detail our response to Ofwat’s Determination.\r\n\r\n[button title="Draft Determination" link="/wp-content/uploads/2019/08/PR19-DRAFT-DETERMINATION-REPRESENTATION-FINAL-WITH-REDACTIONS.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Board Assurance Statement" link="/wp-content/uploads/2019/08/BOARD-ASSURANCE-STATEMENT.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""][button title="Resilience Action Plan" link="/wp-content/uploads/2019/09/AMP7_Resilience-Action-Plan-22Aug19-v06.docx" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n<h2>Final Determination</h2>\r\nFollowing careful consideration of the Final Determination for Portsmouth Water, published on 16 December 2019, our Board has decided not to ask Ofwat to refer the determination to the Competition and Markets Authority. See document below.\r\n\r\n[button title="Response to Ofwat Final Determination" link="/wp-content/uploads/2020/02/PRT-Response-to-Ofwat-Final-Determination-14-February-2020-FINAL.pdf" target="_blank" align="" icon="" icon_position="" color="#2a6dba" font_color="#fff" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n<h2>Cost of Debt report by NERA</h2>\r\nPortsmouth Water commissioned NERA Economic Consulting (NERA) to review Ofwat’s consultation on setting the cost of debt allowance for the 2019 price review.\r\n\r\nIn particular, the company asked for a review Ofwat’s proposed approach to compensating for embedded debt costs which – based on the industry average embedded debt costs –may not compensate Portsmouth Water for its atypical and efficiently incurred embedded debt. In this report, it is concluded that Portsmouth Water\'s embedded cost of debt allowance should be set with reference to a market benchmark value at the time of issuance, in common with the approach of UK regulators for companies with atypical debt profiles.\r\n\r\n[button title="Download the full report here" icon="" icon_position="" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2017/01/161017-Ofwat-Cost-of-Debt-Indexation-Mechanism_FINAL.pdf" target="_blank" color="#2991d6" font_color="#ffffff" large="1" class="" download="" onclick=""]', 'Business Plan 2020 - 2025', '', 'inherit', 'closed', 'closed', '', '2931-revision-v1', '', '', '2022-04-08 09:44:14', '2022-04-08 08:44:14', '', 2931, 'https://www.portsmouthwater.co.uk/?p=12142', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (12187, 1, '2022-04-27 12:02:33', '2022-04-27 11:02:33', '<strong>We aim to get things right first time, but if things do go wrong then we will always do our best to fix them quickly for you.</strong>\r\n\r\n<strong>Step 1 – </strong>Call a member of our team on 023 9249 9666 or using our <a href="https://www.portsmouthwater.co.uk/contact-us/#contact-form">online contact form</a> and we will work to get you a resolution within 5 working days\r\n\r\n<strong>Step 2 –</strong> If you are not happy with the resolution, or need further help, please call us back on 023 9249 9666 or write to us at Po Box 99, West Street, Havant, Hampshire, PO9 1LG\r\n\r\n<strong>Step 3 –</strong> If the following applies:\r\n\r\n• You are not happy with the final resolution, or\r\n• Your issue is over eight weeks old, or\r\n• You are looking for some free, trusted, independent advice\r\n\r\nYou can call the Consumer Council for Water (CCW) the independent voice for water consumers in England and Wales by calling 0300 034 2222 (England) or use its online form at <a href="http://www.ccw.org.uk/contact-us">www.ccw.org.uk/contact-us</a>\r\n\r\n[divider height="30" style="default" line="default" color="#006EB6" themecolor="0"]\r\n\r\n[button title="View our complete Guide to Portsmouth Water\'s Complaint Procedure" link="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/07/A-GUIDE-TO-OUR-COMPLAINTS-PROCEDURE.pdf" target="_blank" align="center" icon="" icon_position="" color="#0079c2" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\nFor more information on complaints and other areas of our performance please <a href="https://discoverwater.co.uk" target="_blank" rel="noopener">visit Discover Water</a> to get an overview of water company performance.', 'Complaints About Our Service', '', 'publish', 'closed', 'closed', '', 'complaints-about-our-service', '', '', '2025-07-23 15:41:34', '2025-07-23 14:41:34', '', 1819, 'https://www.portsmouthwater.co.uk/?page_id=12187', 4, 'page', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12189, 1, '2022-04-27 12:02:33', '2022-04-27 11:02:33', 'You can make a complaint about our work or service over the phone or in writing.  You can find our contact details <a href="/contact-us">here</a>\r\n\r\nIf you contact us by telephone, we will do our best to resolve your complaint during the call.  If you write to us or send an email, we promise to reply to your complaint within 5 working days from the date we receive your correspondence.\r\n\r\nTo view our Guide to Portsmouth Water\'s Complaint Procedure, <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/COMPLAINTS-PROCEDURE_11-APRIL-2022.pdf">click here</a>\r\n\r\nFor more information on complaints and other areas of our performance please visit Discover Water at <a href="https://discoverwater.co.uk/">https://discoverwater.co.uk</a>', 'Complaints about our service', '', 'inherit', 'closed', 'closed', '', '12187-revision-v1', '', '', '2022-04-27 12:02:33', '2022-04-27 11:02:33', '', 12187, 'https://www.portsmouthwater.co.uk/?p=12189', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12190, 1, '2022-04-27 12:02:37', '2022-04-27 11:02:37', '<h1>Guaranteed Service Standards</h1>\r\n<h2>Your Good Service Guarantee</h2>\r\nWe have a Guaranteed Standards Scheme for our customers which puts in writing the minimum standards we aim to meet. If we fail to meet the standards we will pay you compensation.\r\n\r\nDetails of our Guaranteed Standards Scheme are given below.\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="Keeping Appointments"]If we have to visit your home we will make an am or pm appointment (before or after 12pm) on a specific day, or if requested within a period of 2 hours in which the visit will be made. If we cannot keep the appointment we will let you know at least 24 hours in advance; either in writing or by telephone.[/accordion_item]\r\n\r\n[accordion_item title="Supply interruptions"]Where a property suffers a supply interruption of more than 12 hours, on more than three occasions in a 12 month period, a payment will be made.[/accordion_item]\r\n\r\n[accordion_item title="Restoration of water supplies"]\r\n\r\nIf there has been a planned interruption of your water supply for any necessary works, we undertake to restore your supply within the period notified to you. Where the interruption is for more than 4 hours we will notify you at least 48 hours before the supply is interrupted.\r\n\r\nIf the interruption of your supply is due to an emergency, eg a broken distribution main and not a trunk main, we will restore the supply within 12 hours, 48 hours for a trunk main.\r\n\r\nIf the interruption lasts longer than 24 hours we must provide you with an emergency supply – normally from standpipes or water tankers.\r\n\r\nFor customers with special needs, we will provide an emergency supply if the interruption lasts more than 24 hours. For more details see our ‘Services for our Customers with Special Needs’ booklet.\r\n\r\nWhere we fail to restore supplies by the notified time a payment will be made. Where your water supply is interrupted you may be entitled to a further £10 for each additional 24 hours during which the supply remains unrestored.[/accordion_item]\r\n\r\n[accordion_item title="Minimum pressure standard"]\r\n\r\nAs part of our programme for checking leaks we sometimes turn off sections of mains pipe at night in a programmed way to identify the sections leaking. We usually do this between midnight and 5 o’clock in the morning.\r\n\r\nThese interruptions usually last less than half an hour. If this is likely to cause you a specific problem please contact our local office. Because the disruption is slight we won’t tell you in advance nor do we regard this as a failure to meet standards.\r\n\r\nWe aim to maintain a minimum pressure of water in a communication pipe serving premises supplied 10 metres static head. In the event of pressure falling below 7 metres on two occasions, for more than one hour, within a 28 day period, a payment will be made. This payment will normally be made automatically. However, you will need to claim within 3 months of the payment becoming due, if we could not practicably have identified your property as having suffered from loss of pressure as described above.\r\n\r\nIf you feel you have a problem with your pressure please contact our Head Office. We will investigate the matter free of charge and report back to you.[/accordion_item]\r\n\r\n[accordion_item title="Responses to enquiries about bills and/or alternative methods of payment"]\r\n\r\nIf you write to us with a query about the correctness of your account we will answer the query within 10 working days of receiving your letter.\r\n\r\nIf you write to ask us to change the way you pay your bill and we find we cannot make the change we will let you know within 5 working days from the date we receive your letter.\r\n\r\nYou are welcome to telephone with queries about bills and payment methods. Most queries can be answered immediately. Where this is not the case we will advise you when your query will be resolved. Please note, Guaranteed Standards payments do not apply to telephone queries.[/accordion_item]\r\n\r\n[/accordion]\r\n\r\n&nbsp;\r\n<h2>Code of Practice</h2>\r\nOur Code of Practice informs you of the main services we provide, our commitment to our domestic customers and tells you where and how to get advice and help.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/customer-services/customer-information/">Our Code of Practice is available here</a>', 'Service Standards', '', 'inherit', 'closed', 'closed', '', '1911-revision-v1', '', '', '2022-04-27 12:02:37', '2022-04-27 11:02:37', '', 1911, 'https://www.portsmouthwater.co.uk/?p=12190', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (12201, 1, '2022-04-29 10:21:46', '2022-04-29 09:21:46', '<h3>Please expand the sections below to read more about each subject</h3>\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="Final Drought Plan 2022"]\r\n\r\n<strong>On 1 April 2022 Defra confirmed we can now publish our Final Drought Plan 2022.</strong>\r\n\r\nLegislation requires water companies to prepare and maintain a Drought Plan. Our Drought Plan is an operational plan that sets out the measures that we will take so that we are able to continue to maintain supplies of wholesome water to our customers with as little recourse as possible to Drought Orders and/or Drought Permits. The purpose of a Drought Plan is to set out the timely actions that a water company will take to ensure continuity of supply whilst at the same time continuing to protect the environment.\r\n\r\nTo view a copy of the Final Drought Plan 2022 please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/Final-Drought-Plan-2022.pdf">click here</a>.\r\n\r\nTo view a copy of the appendices please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/Final-DP-appendices.zip">click here</a>.\r\n\r\nPlease note that Appendix J, K and L will be available in May 2022.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Drought Plan 2021"]\r\n<p style="background: white; vertical-align: baseline; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">We updated our Drought Plan and published a draft for consultation from June to August 2021. We’ve now reviewed the responses and published a Statement of Response which sets out the feedback and shows how we’ve updated our plans as a result.</span></p>\r\n<p style="background: white; vertical-align: baseline; box-sizing: inherit; -webkit-font-smoothing: antialiased; font-variant-caps: normal; font-stretch: inherit; line-height: inherit; caret-color: #424242; orphans: auto; text-align: start; widows: auto; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; word-spacing: 0px; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">The Statement of Response and consultation documents are available below:</span></p>\r\n\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/1.-Statement-of-Response-2021.pdf" target="_blank" rel="noopener noreferrer">Statement of Response</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/2.-Statement-of-Response-Appendices-2021.pdf" target="_blank" rel="noopener noreferrer">Statement of Response appendices</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/3.-Revised-Draft-Drought-Plan-2021.pdf" target="_blank" rel="noopener noreferrer">Revised Draft Drought Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/4.-Revised-Appendix-C-Testing-our-triggers.pdf" target="_blank" rel="noopener noreferrer">Revised Appendix C: Testing our triggers</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/5.-Revised-Appendix-E-TUB-and-NEUB-Additional-Information.pdf" target="_blank" rel="noopener noreferrer">Revised Appendix E: Temporary Use Ban and Non-Essential Use Bans – additional information</a></li>\r\n</ul>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/PW-Drought-Plan-Final.pdf" target="_blank" rel="noopener noreferrer">To view a copy of the Draft Drought plan 2021 please click here</a>.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/PW-Drought-Plan-2021.zip" target="_blank" rel="noopener noreferrer">To view a copy of the appendices please click here (.zip file)</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Revised Water Resources Management Plan 2019 (June 2021)"]\r\n\r\nOur Final WRMP19 shows how we will secure resilient water supplies to our customers for the next 25 years by considering how much water we have available today, how much we need to supply in the future and then what investment options are required to make up any difference.\r\n\r\nOur previous Annual Review of the WRMP19, highlighted that in 2019-20 we had over performed in certain areas (leakage), but underperformed in others (PCC and the delivery of proposed groundwater schemes in 2019). We have therefore revised our WRMP19 so that we fully understand what our performance has meant in terms of our supply-demand balance for a range of scenarios all the way up to a 1in 200 year drought event. This is necessary in order to investigate whether there would be a security of supply risk to our customers during any of these drought events, and to the water we transfer to Southern during more extreme droughts.\r\n\r\nWe have been working with the Environment Agency in the development of this Revised WRMP19, and will continue to do so as we further progress our approaches using the most up to date data and knowledge as we continue through AMP7.\r\n<h2>Documents</h2>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Portsmouth-Water-Revised-WRMP19-report.pdf">Portsmouth Water Revised WRMP19 report</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/rWRMP19_Tables_1in200.zip">Revised WRMP Tables - 1 in 200 year</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/PW-Revised-Stakeholder-Summary-v6_FINAL.pdf">Portsmouth Water Revised WRMP19 summary</a>\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Water Resources Management Plan 2019"]\r\n<div style="background-color: #bad6e8; padding: 8px 0;">\r\n<h2 style="text-align: center;">Your Water and Its Future</h2>\r\n</div>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Thank you for helping us plan to ensure we can secure your drinking water for the next 25 years</h3>\r\nEvery five years we update our water resources management plan which looks at how we’ll keep your taps running while striking that delicate balance between protecting the environment and keeping bills affordable.\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Final-Water-Resources-Management-Plan-2019.pdf">Download the Final Water Resources Management Plan</a></p>\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/05/WRMP_2020_FINAL.pdf">Download the Summary of the Final Water Resources Management Plan</a></p>\r\n\r\n</div>\r\n<strong>On 4 November 2019 Defra confirmed we can now publish our Water Resources Management Plan, which says how we will secure your drinking water for the next 25 years.</strong>\r\n\r\nAll water companies prepare Water Resources Management Plans (WRMPs) which show how they will secure resilient water supplies for their customers for the next 25 years. We consider how much water we have available today, how much we need to supply in the future and then develop options to make up any difference.\r\n\r\nThese plans are updated every five years to make sure they always reflect the latest information, innovation and customer views.\r\n\r\nIn preparing our plan we held conversations with customers and stakeholders over the last two years about your water supplies and what’s important to you and these have been taken into account in this plan.\r\n\r\nWe also have a Customer Challenge Group which has reviewed our work to engage with you and making sure your views are incorporated into all our future plans.\r\n\r\nHere’s a quick summary of this plan:\r\n<ul>\r\n 	<li>This plan caters for growth and is part of a solution to supply other areas of the South East where there’s less water</li>\r\n 	<li>We will do this by building a new reservoir at Havant Thicket – to store water, create a nature reserve and provide community facilities</li>\r\n 	<li>We’re planning for more extreme droughts than we’ve known before – so we’re ready for climate change</li>\r\n 	<li>We want to save water by reducing leaks by 20% over the next five years</li>\r\n 	<li>We want to involve you in saving water with water meters, water-saving products and community campaigns</li>\r\n 	<li>We have an ambitious target of reducing our domestic use to 100 litres per day by 2040.</li>\r\n</ul>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Please take time to read our plan on how we’ll secure resilient water supplies in West Sussex and Hampshire.</h3>\r\n</div>\r\nIn March 2018 we consulted on our Draft Water Resources Management Plan.\r\n\r\nAll your responses were shared with the Department for Environment, Food and Rural Affairs (Defra) and were considered by us when we develop this final Water Resources Management Plan.\r\n\r\nWe also produced our statement of response in which we have taken into account all the comments we have received from customers and stakeholders.\r\n\r\nAll of the detail of our <a href="/news/publications/water-resources-planning/your-water-and-its-future/">Draft Water Resources Management</a> can be found here.\r\n\r\nWe now publish our Final Water Resources Management Plan for the period 2020 – 2045.\r\n<div style="background-color: #f7f7f7; padding: 12px;">\r\n<h3>WRMP Documents</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Final-Water-Resources-Management-Plan-2019.pdf">Final WRMP</a>\r\n\r\nAppendices\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/FinalWRMP2019-Tables.zip">WRMP Tables</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Portsmouth-Water-WRMP-SEA-PAS_FINAL.pdf">Strategic Environmental Assessment</a>\r\n<h3>Market Information</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Market-Information-PRT-Avg-Oct-2019.xlsx">Average demand (December 2019) </a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Market-Information-PRT-Peak-Oct-2019.xlsx">Peak demand (December 2019)</a>\r\n\r\n<a href="/wp-content/uploads/2018/04/Company_Area_Boundary.zip">Shape files of Company boundaries</a>\r\n<h3>Bid Assessment Criteria</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Portsmouth-Water-Bid-Assessment-Criteria-December-2019.docx">Portsmouth Water Bid Assessment Criteria (December 2019)</a>\r\n\r\n</div>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Drought Plan 2019"]\r\n\r\nPortsmouth Water has published its Final Drought Plan 2019 following approval by the Secretary of State. This document supersedes the 2013 Drought Plan and should be read in conjunction with the appendices.\r\n\r\nThe Drought Plan covers a range of scenarios from a ‘Historic Drought’ up to a ‘Severe Drought’. ‘Extreme Droughts’ are covered by the Emergency Plan which is agreed separately with the Government.\r\n\r\nThe Drought Plan sets out the measures which the Company intends to utilise to maintain a surplus in the event of a drought. These measures are covered by a Code of Practice which is included as an appendix.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/02/Final-Drought-Plan-2019.pdf" target="_blank" rel="noopener noreferrer">To view a copy of the Final Drought plan 2019 please click here</a>.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/02/Final-Drought-Plan-2019-appendices-1.zip" target="_blank" rel="noopener noreferrer">To view a copy of the appendices please click here</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Water Resources Management Plan 2018"]\r\n\r\n[button title="CLICK HERE" link="/news/publications/water-resources-planning/your-water-and-its-future/" target="" align="" icon="" icon_position="" color="theme" font_color="" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Water Resources Management Plan 2014"]\r\n\r\nOur Final WRMP has now been published and this incorporates the SEA Post Adoption Statement. Please click on the links below to view the documents.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/850179EE-82AC-42DE-9D1B-1130D4F63C41.pdf" target="_blank" rel="noopener noreferrer">At a Glance</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/22038798-71FE-4869-8961-2E202CAC1191.pdf" target="_blank" rel="noopener noreferrer">Customer Summary</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/9A3E1C1C-2773-4BBE-B8E2-A0C365AB18F9.pdf" target="_blank" rel="noopener noreferrer">Full Document</a>\r\n\r\nAppendices\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Annual Review of Water Resources"]\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Portsmouth-Water-WRMP-Annual-Review-June-2021.pdf">To view a copy of the Annual Review for 2021, please click here</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/Portsmouth-Water-WRMP-Annual-Review-June-2020.pdf">To view a copy of the Annual Review for 2020, please click here</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/WRMP-Annual-Review-June-2019.pdf">To view a copy of the Annual Review for 2019, please click here</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/07/WRMP-Annual-Review-June-2018.pdf">To view a copy of the Annual Review for 2018, please click here</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/WRMP-Annual-Review-June-2017.pdf">To view a copy of the Annual Review for 2017, please click here</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/WRMP-Annual-Review-June-2016.pdf">To view a copy of the Annual Review for 2016, please click here</a>\r\n\r\n[/accordion_item]\r\n\r\n&nbsp;\r\n\r\n[/accordion]\r\n\r\n&nbsp;', 'Water Resources Planning', '', 'inherit', 'closed', 'closed', '', '2995-revision-v1', '', '', '2022-04-29 10:21:46', '2022-04-29 09:21:46', '', 2995, 'https://www.portsmouthwater.co.uk/?p=12201', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (12252, 1, '2022-05-23 09:41:02', '2022-05-23 08:41:02', '<h3>Please expand the sections below to read more about each subject</h3>\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="Final Drought Plan 2022"]\r\n\r\n<strong>On 1 April 2022 Defra confirmed we can now publish our Final Drought Plan 2022.</strong>\r\n\r\nLegislation requires water companies to prepare and maintain a Drought Plan. Our Drought Plan is an operational plan that sets out the measures that we will take so that we are able to continue to maintain supplies of wholesome water to our customers with as little recourse as possible to Drought Orders and/or Drought Permits. The purpose of a Drought Plan is to set out the timely actions that a water company will take to ensure continuity of supply whilst at the same time continuing to protect the environment.\r\n\r\nTo view a copy of the Final Drought Plan 2022 please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/Final-Drought-Plan-2022.pdf">click here</a>.\r\n\r\nTo view a copy of the appendices please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/Final-DP-appendices.zip">click here</a>.\r\n\r\nPlease note that Appendix J, K and L will be available in May 2022.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Drought Plan 2021"]\r\n<p style="background: white; vertical-align: baseline; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">We updated our Drought Plan and published a draft for consultation from June to August 2021. We’ve now reviewed the responses and published a Statement of Response which sets out the feedback and shows how we’ve updated our plans as a result.</span></p>\r\n<p style="background: white; vertical-align: baseline; box-sizing: inherit; -webkit-font-smoothing: antialiased; font-variant-caps: normal; font-stretch: inherit; line-height: inherit; caret-color: #424242; orphans: auto; text-align: start; widows: auto; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; word-spacing: 0px; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">The Statement of Response and consultation documents are available below:</span></p>\r\n\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/1.-Statement-of-Response-2021.pdf" target="_blank" rel="noopener noreferrer">Statement of Response</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/2.-Statement-of-Response-Appendices-2021.pdf" target="_blank" rel="noopener noreferrer">Statement of Response appendices</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/3.-Revised-Draft-Drought-Plan-2021.pdf" target="_blank" rel="noopener noreferrer">Revised Draft Drought Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/4.-Revised-Appendix-C-Testing-our-triggers.pdf" target="_blank" rel="noopener noreferrer">Revised Appendix C: Testing our triggers</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/5.-Revised-Appendix-E-TUB-and-NEUB-Additional-Information.pdf" target="_blank" rel="noopener noreferrer">Revised Appendix E: Temporary Use Ban and Non-Essential Use Bans – additional information</a></li>\r\n</ul>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/PW-Drought-Plan-Final.pdf" target="_blank" rel="noopener noreferrer">To view a copy of the Draft Drought plan 2021 please click here</a>.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/PW-Drought-Plan-2021.zip" target="_blank" rel="noopener noreferrer">To view a copy of the appendices please click here (.zip file)</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Revised Water Resources Management Plan 2019 (June 2021)"]\r\n\r\nOur Final WRMP19 shows how we will secure resilient water supplies to our customers for the next 25 years by considering how much water we have available today, how much we need to supply in the future and then what investment options are required to make up any difference.\r\n\r\nOur previous Annual Review of the WRMP19, highlighted that in 2019-20 we had over performed in certain areas (leakage), but underperformed in others (PCC and the delivery of proposed groundwater schemes in 2019). We have therefore revised our WRMP19 so that we fully understand what our performance has meant in terms of our supply-demand balance for a range of scenarios all the way up to a 1in 200 year drought event. This is necessary in order to investigate whether there would be a security of supply risk to our customers during any of these drought events, and to the water we transfer to Southern during more extreme droughts.\r\n\r\nThe updated supply-demand balances demonstrate that we are no longer meeting our target headroom in a 1 in 200 year drought event, for the reasons highlighted in our previous Annual Review. This means there is an increased risk of us needing to implement severe demand restrictions in an extreme drought.\r\n\r\nWe have been working with the Environment Agency in the development of this Revised WRMP19, and will continue to do so as we progress through AMP7. This will include reviewing the most up-to-date data and knowledge that emerges during the development of the Water Resources in the South East (WRSE) regional plan and our WRMP24.\r\n\r\nIf you would like to know more about our Revised WRMP19, please contact us via <a href="mailto:Water.Resources@portsmouthwater.co.uk">Water.Resources@portsmouthwater.co.uk</a>\r\n<h2>Documents</h2>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Portsmouth-Water-Revised-WRMP19-report.pdf">Portsmouth Water Revised WRMP19 report</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/rWRMP19_Tables_1in200.zip">Revised WRMP Tables - 1 in 200 year</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/PW-Revised-Stakeholder-Summary-v6_FINAL.pdf">Portsmouth Water Revised WRMP19 summary</a>\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Water Resources Management Plan 2019"]\r\n<div style="background-color: #bad6e8; padding: 8px 0;">\r\n<h2 style="text-align: center;">Your Water and Its Future</h2>\r\n</div>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Thank you for helping us plan to ensure we can secure your drinking water for the next 25 years</h3>\r\nEvery five years we update our water resources management plan which looks at how we’ll keep your taps running while striking that delicate balance between protecting the environment and keeping bills affordable.\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Final-Water-Resources-Management-Plan-2019.pdf">Download the Final Water Resources Management Plan</a></p>\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/05/WRMP_2020_FINAL.pdf">Download the Summary of the Final Water Resources Management Plan</a></p>\r\n\r\n</div>\r\n<strong>On 4 November 2019 Defra confirmed we can now publish our Water Resources Management Plan, which says how we will secure your drinking water for the next 25 years.</strong>\r\n\r\nAll water companies prepare Water Resources Management Plans (WRMPs) which show how they will secure resilient water supplies for their customers for the next 25 years. We consider how much water we have available today, how much we need to supply in the future and then develop options to make up any difference.\r\n\r\nThese plans are updated every five years to make sure they always reflect the latest information, innovation and customer views.\r\n\r\nIn preparing our plan we held conversations with customers and stakeholders over the last two years about your water supplies and what’s important to you and these have been taken into account in this plan.\r\n\r\nWe also have a Customer Challenge Group which has reviewed our work to engage with you and making sure your views are incorporated into all our future plans.\r\n\r\nHere’s a quick summary of this plan:\r\n<ul>\r\n 	<li>This plan caters for growth and is part of a solution to supply other areas of the South East where there’s less water</li>\r\n 	<li>We will do this by building a new reservoir at Havant Thicket – to store water, create a nature reserve and provide community facilities</li>\r\n 	<li>We’re planning for more extreme droughts than we’ve known before – so we’re ready for climate change</li>\r\n 	<li>We want to save water by reducing leaks by 20% over the next five years</li>\r\n 	<li>We want to involve you in saving water with water meters, water-saving products and community campaigns</li>\r\n 	<li>We have an ambitious target of reducing our domestic use to 100 litres per day by 2040.</li>\r\n</ul>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Please take time to read our plan on how we’ll secure resilient water supplies in West Sussex and Hampshire.</h3>\r\n</div>\r\nIn March 2018 we consulted on our Draft Water Resources Management Plan.\r\n\r\nAll your responses were shared with the Department for Environment, Food and Rural Affairs (Defra) and were considered by us when we develop this final Water Resources Management Plan.\r\n\r\nWe also produced our statement of response in which we have taken into account all the comments we have received from customers and stakeholders.\r\n\r\nAll of the detail of our <a href="/news/publications/water-resources-planning/your-water-and-its-future/">Draft Water Resources Management</a> can be found here.\r\n\r\nWe now publish our Final Water Resources Management Plan for the period 2020 – 2045.\r\n<div style="background-color: #f7f7f7; padding: 12px;">\r\n<h3>WRMP Documents</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Final-Water-Resources-Management-Plan-2019.pdf">Final WRMP</a>\r\n\r\nAppendices\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/FinalWRMP2019-Tables.zip">WRMP Tables</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Portsmouth-Water-WRMP-SEA-PAS_FINAL.pdf">Strategic Environmental Assessment</a>\r\n<h3>Market Information</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Market-Information-PRT-Avg-Oct-2019.xlsx">Average demand (December 2019) </a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Market-Information-PRT-Peak-Oct-2019.xlsx">Peak demand (December 2019)</a>\r\n\r\n<a href="/wp-content/uploads/2018/04/Company_Area_Boundary.zip">Shape files of Company boundaries</a>\r\n<h3>Bid Assessment Criteria</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Portsmouth-Water-Bid-Assessment-Criteria-December-2019.docx">Portsmouth Water Bid Assessment Criteria (December 2019)</a>\r\n\r\n</div>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Drought Plan 2019"]\r\n\r\nPortsmouth Water has published its Final Drought Plan 2019 following approval by the Secretary of State. This document supersedes the 2013 Drought Plan and should be read in conjunction with the appendices.\r\n\r\nThe Drought Plan covers a range of scenarios from a ‘Historic Drought’ up to a ‘Severe Drought’. ‘Extreme Droughts’ are covered by the Emergency Plan which is agreed separately with the Government.\r\n\r\nThe Drought Plan sets out the measures which the Company intends to utilise to maintain a surplus in the event of a drought. These measures are covered by a Code of Practice which is included as an appendix.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/02/Final-Drought-Plan-2019.pdf" target="_blank" rel="noopener noreferrer">To view a copy of the Final Drought plan 2019 please click here</a>.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/02/Final-Drought-Plan-2019-appendices-1.zip" target="_blank" rel="noopener noreferrer">To view a copy of the appendices please click here</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Water Resources Management Plan 2018"]\r\n\r\n[button title="CLICK HERE" link="/news/publications/water-resources-planning/your-water-and-its-future/" target="" align="" icon="" icon_position="" color="theme" font_color="" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Water Resources Management Plan 2014"]\r\n\r\nOur Final WRMP has now been published and this incorporates the SEA Post Adoption Statement. Please click on the links below to view the documents.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/850179EE-82AC-42DE-9D1B-1130D4F63C41.pdf" target="_blank" rel="noopener noreferrer">At a Glance</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/22038798-71FE-4869-8961-2E202CAC1191.pdf" target="_blank" rel="noopener noreferrer">Customer Summary</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/9A3E1C1C-2773-4BBE-B8E2-A0C365AB18F9.pdf" target="_blank" rel="noopener noreferrer">Full Document</a>\r\n\r\nAppendices\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Annual Review of Water Resources"]\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Portsmouth-Water-WRMP-Annual-Review-June-2021.pdf">To view a copy of the Annual Review for 2021, please click here</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/Portsmouth-Water-WRMP-Annual-Review-June-2020.pdf">To view a copy of the Annual Review for 2020, please click here</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/WRMP-Annual-Review-June-2019.pdf">To view a copy of the Annual Review for 2019, please click here</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/07/WRMP-Annual-Review-June-2018.pdf">To view a copy of the Annual Review for 2018, please click here</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/WRMP-Annual-Review-June-2017.pdf">To view a copy of the Annual Review for 2017, please click here</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/WRMP-Annual-Review-June-2016.pdf">To view a copy of the Annual Review for 2016, please click here</a>\r\n\r\n[/accordion_item]\r\n\r\n&nbsp;\r\n\r\n[/accordion]\r\n\r\n&nbsp;', 'Water Resources Planning', '', 'inherit', 'closed', 'closed', '', '2995-revision-v1', '', '', '2022-05-23 09:41:02', '2022-05-23 08:41:02', '', 2995, 'https://www.portsmouthwater.co.uk/?p=12252', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (12263, 4, '2022-05-27 10:31:13', '2022-05-27 09:31:13', '', 'Liverpool Rd, Fratton, Portsmouth PO1, UK', '', 'publish', 'closed', 'closed', '', 'draft-441', '', '', '2022-05-28 06:52:22', '2022-05-28 05:52:22', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=12263', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12265, 1, '2022-05-30 09:33:13', '2022-05-30 08:33:13', 'Two-way traffic lights will be in place on the B2149 from 31st May to 8th June while work continues on Havant Thicket Reservoir.<img class="alignright size-medium wp-image-12266" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/05/Ecologists-225x300.jpg" alt="" width="225" height="300" />\r\n\r\nPortsmouth Water is removing tree stumps and a small number of trees along the B2149 in order to create a new Northern Access Route onto the reservoir site. Ecologists will be present for the duration of the work, inspecting trees for wildlife including nesting birds. Any tree found to contain wildlife will not be touched.\r\nThis route will be used during the main construction works, keeping the majority of traffic away from residential areas in Havant and Rowlands Castle. It will also provide an access point for visitors to the site once complete.\r\n\r\nRuari Maybank, Project Director for Havant Thicket Reservoir, said: “I would like to say a big thank you to local residents for their patience while these works take place. We appreciate it is inconvenient and are doing all we can to minimise disruption for those living and working near the site. We are also taking substantial measures to protect wildlife. Our team of ecologists will be present for the duration of the work, thoroughly checking each tree for wildlife using a raised platform.”\r\n\r\nFor more information about Havant Thicket Reservoir, please visit our new website: <a href="https://havant-thicket-reservoir.uk.engagementhq.com/" target="_blank" rel="noopener">https://havant-thicket-reservoir.uk.engagementhq.com/</a>\r\nPhoto caption: Ecologists inspecting a tree', 'Advance notice of traffic lights on the B2149', '', 'publish', 'closed', 'open', '', 'advance-notice-of-traffic-lights-on-the-b2149', '', '', '2024-02-27 12:30:37', '2024-02-27 12:30:37', '', 0, 'https://www.portsmouthwater.co.uk/?p=12265', 45, 'post', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (12267, 1, '2022-05-30 09:33:13', '2022-05-30 08:33:13', 'Two-way traffic lights will be in place on the B2149 from 31st May to 8th June while work continues on Havant Thicket Reservoir.<img class="alignright size-medium wp-image-12266" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/05/Ecologists-225x300.jpg" alt="" width="225" height="300" />\r\n\r\nPortsmouth Water is removing tree stumps and a small number of trees along the B2149 in order to create a new Northern Access Route onto the reservoir site. Ecologists will be present for the duration of the work, inspecting trees for wildlife including nesting birds. Any tree found to contain wildlife will not be touched.\r\nThis route will be used during the main construction works, keeping the majority of traffic away from residential areas in Havant and Rowlands Castle. It will also provide an access point for visitors to the site once complete.\r\n\r\nRuari Maybank, Project Director for Havant Thicket Reservoir, said: “I would like to say a big thank you to local residents for their patience while these works take place. We appreciate it is inconvenient and are doing all we can to minimise disruption for those living and working near the site. We are also taking substantial measures to protect wildlife. Our team of ecologists will be present for the duration of the work, thoroughly checking each tree for wildlife using a raised platform.”\r\n\r\nFor more information about Havant Thicket Reservoir, please visit our new website: <a href="https://havant-thicket-reservoir.uk.engagementhq.com/" target="_blank" rel="noopener">https://havant-thicket-reservoir.uk.engagementhq.com/</a>\r\nPhoto caption: Ecologists inspecting a tree', 'Advance notice of traffic lights on the B2149', '', 'inherit', 'closed', 'closed', '', '12265-revision-v1', '', '', '2022-05-30 09:33:13', '2022-05-30 08:33:13', '', 12265, 'https://www.portsmouthwater.co.uk/?p=12267', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (12270, 2, '2022-05-31 14:50:17', '2022-05-31 13:50:17', '', 'WATER PRODUCTION OPERATIVE_CD 10-06-22', '', 'inherit', 'open', 'closed', '', 'water-production-operative_cd-10-06-22', '', '', '2022-05-31 14:50:17', '2022-05-31 13:50:17', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2022/05/WATER-PRODUCTION-OPERATIVE_CD-10-06-22.pdf', 0, 'attachment', 'application/pdf', 0); 
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INSERT INTO `wlcj_posts` VALUES (12274, 4, '2022-06-01 13:18:45', '2022-06-01 12:18:45', '', 'Halfrey Cl, Chichester PO18, UK', '', 'publish', 'closed', 'closed', '', 'draft-443', '', '', '2022-06-05 06:10:47', '2022-06-05 05:10:47', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=12274', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12276, 4, '2022-06-07 10:45:59', '2022-06-07 09:45:59', '', 'Viscount Dr, Bognor Regis PO21, UK', '', 'publish', 'closed', 'closed', '', 'draft-444', '', '', '2022-06-09 09:05:11', '2022-06-09 08:05:11', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=12276', 0, 'service_interruption', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (12278, 4, '2022-06-08 08:23:10', '2022-06-08 07:23:10', '', 'Normandy Rd, Hilsea, Portsmouth PO2, UK', '', 'publish', 'closed', 'closed', '', 'draft-446', '', '', '2022-06-10 12:02:20', '2022-06-10 11:02:20', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=12278', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12279, 4, '2022-06-08 08:27:25', '2022-06-08 07:27:25', '', 'Tangier Ln, Southampton SO32, UK', '', 'publish', 'closed', 'closed', '', 'draft-447', '', '', '2022-06-10 12:02:04', '2022-06-10 11:02:04', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=service_interruption&#038;p=12279', 0, 'service_interruption', '', 0); 
INSERT INTO `wlcj_posts` VALUES (12280, 1, '2022-06-08 14:11:06', '2022-06-08 13:11:06', '', 'click here', '', 'inherit', 'open', 'closed', '', 'final-dp-appendices-j-k-l', '', '', '2022-06-08 14:11:24', '2022-06-08 13:11:24', '', 2995, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2022/06/Final-DP-appendices-J-K-L.zip', 0, 'attachment', 'application/zip', 0); 
INSERT INTO `wlcj_posts` VALUES (12281, 1, '2022-06-08 14:11:31', '2022-06-08 13:11:31', '<h3>Please expand the sections below to read more about each subject</h3>\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="Final Drought Plan 2022"]\r\n\r\n<strong>On 1 April 2022 Defra confirmed we can now publish our Final Drought Plan 2022.</strong>\r\n\r\nLegislation requires water companies to prepare and maintain a Drought Plan. Our Drought Plan is an operational plan that sets out the measures that we will take so that we are able to continue to maintain supplies of wholesome water to our customers with as little recourse as possible to Drought Orders and/or Drought Permits. The purpose of a Drought Plan is to set out the timely actions that a water company will take to ensure continuity of supply whilst at the same time continuing to protect the environment.\r\n\r\nTo view a copy of the Final Drought Plan 2022 please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/Final-Drought-Plan-2022.pdf">click here</a>.\r\n\r\nTo view a copy of the appendices please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/06/Final-DP-appendices-J-K-L.zip">click here</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Drought Plan 2021"]\r\n<p style="background: white; vertical-align: baseline; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">We updated our Drought Plan and published a draft for consultation from June to August 2021. We’ve now reviewed the responses and published a Statement of Response which sets out the feedback and shows how we’ve updated our plans as a result.</span></p>\r\n<p style="background: white; vertical-align: baseline; box-sizing: inherit; -webkit-font-smoothing: antialiased; font-variant-caps: normal; font-stretch: inherit; line-height: inherit; caret-color: #424242; orphans: auto; text-align: start; widows: auto; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; word-spacing: 0px; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">The Statement of Response and consultation documents are available below:</span></p>\r\n\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/1.-Statement-of-Response-2021.pdf" target="_blank" rel="noopener noreferrer">Statement of Response</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/2.-Statement-of-Response-Appendices-2021.pdf" target="_blank" rel="noopener noreferrer">Statement of Response appendices</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/3.-Revised-Draft-Drought-Plan-2021.pdf" target="_blank" rel="noopener noreferrer">Revised Draft Drought Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/4.-Revised-Appendix-C-Testing-our-triggers.pdf" target="_blank" rel="noopener noreferrer">Revised Appendix C: Testing our triggers</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/5.-Revised-Appendix-E-TUB-and-NEUB-Additional-Information.pdf" target="_blank" rel="noopener noreferrer">Revised Appendix E: Temporary Use Ban and Non-Essential Use Bans – additional information</a></li>\r\n</ul>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/PW-Drought-Plan-Final.pdf" target="_blank" rel="noopener noreferrer">To view a copy of the Draft Drought plan 2021 please click here</a>.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/PW-Drought-Plan-2021.zip" target="_blank" rel="noopener noreferrer">To view a copy of the appendices please click here (.zip file)</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Revised Water Resources Management Plan 2019 (June 2021)"]\r\n\r\nOur Final WRMP19 shows how we will secure resilient water supplies to our customers for the next 25 years by considering how much water we have available today, how much we need to supply in the future and then what investment options are required to make up any difference.\r\n\r\nOur previous Annual Review of the WRMP19, highlighted that in 2019-20 we had over performed in certain areas (leakage), but underperformed in others (PCC and the delivery of proposed groundwater schemes in 2019). We have therefore revised our WRMP19 so that we fully understand what our performance has meant in terms of our supply-demand balance for a range of scenarios all the way up to a 1in 200 year drought event. This is necessary in order to investigate whether there would be a security of supply risk to our customers during any of these drought events, and to the water we transfer to Southern during more extreme droughts.\r\n\r\nThe updated supply-demand balances demonstrate that we are no longer meeting our target headroom in a 1 in 200 year drought event, for the reasons highlighted in our previous Annual Review. This means there is an increased risk of us needing to implement severe demand restrictions in an extreme drought.\r\n\r\nWe have been working with the Environment Agency in the development of this Revised WRMP19, and will continue to do so as we progress through AMP7. This will include reviewing the most up-to-date data and knowledge that emerges during the development of the Water Resources in the South East (WRSE) regional plan and our WRMP24.\r\n\r\nIf you would like to know more about our Revised WRMP19, please contact us via <a href="mailto:Water.Resources@portsmouthwater.co.uk">Water.Resources@portsmouthwater.co.uk</a>\r\n<h2>Documents</h2>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Portsmouth-Water-Revised-WRMP19-report.pdf">Portsmouth Water Revised WRMP19 report</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/rWRMP19_Tables_1in200.zip">Revised WRMP Tables - 1 in 200 year</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/PW-Revised-Stakeholder-Summary-v6_FINAL.pdf">Portsmouth Water Revised WRMP19 summary</a>\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Water Resources Management Plan 2019"]\r\n<div style="background-color: #bad6e8; padding: 8px 0;">\r\n<h2 style="text-align: center;">Your Water and Its Future</h2>\r\n</div>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Thank you for helping us plan to ensure we can secure your drinking water for the next 25 years</h3>\r\nEvery five years we update our water resources management plan which looks at how we’ll keep your taps running while striking that delicate balance between protecting the environment and keeping bills affordable.\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Final-Water-Resources-Management-Plan-2019.pdf">Download the Final Water Resources Management Plan</a></p>\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/05/WRMP_2020_FINAL.pdf">Download the Summary of the Final Water Resources Management Plan</a></p>\r\n\r\n</div>\r\n<strong>On 4 November 2019 Defra confirmed we can now publish our Water Resources Management Plan, which says how we will secure your drinking water for the next 25 years.</strong>\r\n\r\nAll water companies prepare Water Resources Management Plans (WRMPs) which show how they will secure resilient water supplies for their customers for the next 25 years. We consider how much water we have available today, how much we need to supply in the future and then develop options to make up any difference.\r\n\r\nThese plans are updated every five years to make sure they always reflect the latest information, innovation and customer views.\r\n\r\nIn preparing our plan we held conversations with customers and stakeholders over the last two years about your water supplies and what’s important to you and these have been taken into account in this plan.\r\n\r\nWe also have a Customer Challenge Group which has reviewed our work to engage with you and making sure your views are incorporated into all our future plans.\r\n\r\nHere’s a quick summary of this plan:\r\n<ul>\r\n 	<li>This plan caters for growth and is part of a solution to supply other areas of the South East where there’s less water</li>\r\n 	<li>We will do this by building a new reservoir at Havant Thicket – to store water, create a nature reserve and provide community facilities</li>\r\n 	<li>We’re planning for more extreme droughts than we’ve known before – so we’re ready for climate change</li>\r\n 	<li>We want to save water by reducing leaks by 20% over the next five years</li>\r\n 	<li>We want to involve you in saving water with water meters, water-saving products and community campaigns</li>\r\n 	<li>We have an ambitious target of reducing our domestic use to 100 litres per day by 2040.</li>\r\n</ul>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Please take time to read our plan on how we’ll secure resilient water supplies in West Sussex and Hampshire.</h3>\r\n</div>\r\nIn March 2018 we consulted on our Draft Water Resources Management Plan.\r\n\r\nAll your responses were shared with the Department for Environment, Food and Rural Affairs (Defra) and were considered by us when we develop this final Water Resources Management Plan.\r\n\r\nWe also produced our statement of response in which we have taken into account all the comments we have received from customers and stakeholders.\r\n\r\nAll of the detail of our <a href="/news/publications/water-resources-planning/your-water-and-its-future/">Draft Water Resources Management</a> can be found here.\r\n\r\nWe now publish our Final Water Resources Management Plan for the period 2020 – 2045.\r\n<div style="background-color: #f7f7f7; padding: 12px;">\r\n<h3>WRMP Documents</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Final-Water-Resources-Management-Plan-2019.pdf">Final WRMP</a>\r\n\r\nAppendices\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/FinalWRMP2019-Tables.zip">WRMP Tables</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Portsmouth-Water-WRMP-SEA-PAS_FINAL.pdf">Strategic Environmental Assessment</a>\r\n<h3>Market Information</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Market-Information-PRT-Avg-Oct-2019.xlsx">Average demand (December 2019) </a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Market-Information-PRT-Peak-Oct-2019.xlsx">Peak demand (December 2019)</a>\r\n\r\n<a href="/wp-content/uploads/2018/04/Company_Area_Boundary.zip">Shape files of Company boundaries</a>\r\n<h3>Bid Assessment Criteria</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Portsmouth-Water-Bid-Assessment-Criteria-December-2019.docx">Portsmouth Water Bid Assessment Criteria (December 2019)</a>\r\n\r\n</div>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Drought Plan 2019"]\r\n\r\nPortsmouth Water has published its Final Drought Plan 2019 following approval by the Secretary of State. This document supersedes the 2013 Drought Plan and should be read in conjunction with the appendices.\r\n\r\nThe Drought Plan covers a range of scenarios from a ‘Historic Drought’ up to a ‘Severe Drought’. ‘Extreme Droughts’ are covered by the Emergency Plan which is agreed separately with the Government.\r\n\r\nThe Drought Plan sets out the measures which the Company intends to utilise to maintain a surplus in the event of a drought. These measures are covered by a Code of Practice which is included as an appendix.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/02/Final-Drought-Plan-2019.pdf" target="_blank" rel="noopener noreferrer">To view a copy of the Final Drought plan 2019 please click here</a>.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/02/Final-Drought-Plan-2019-appendices-1.zip" target="_blank" rel="noopener noreferrer">To view a copy of the appendices please click here</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Water Resources Management Plan 2018"]\r\n\r\n[button title="CLICK HERE" link="/news/publications/water-resources-planning/your-water-and-its-future/" target="" align="" icon="" icon_position="" color="theme" font_color="" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Water Resources Management Plan 2014"]\r\n\r\nOur Final WRMP has now been published and this incorporates the SEA Post Adoption Statement. Please click on the links below to view the documents.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/850179EE-82AC-42DE-9D1B-1130D4F63C41.pdf" target="_blank" rel="noopener noreferrer">At a Glance</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/22038798-71FE-4869-8961-2E202CAC1191.pdf" target="_blank" rel="noopener noreferrer">Customer Summary</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/9A3E1C1C-2773-4BBE-B8E2-A0C365AB18F9.pdf" target="_blank" rel="noopener noreferrer">Full Document</a>\r\n\r\nAppendices\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Annual Review of Water Resources"]\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Portsmouth-Water-WRMP-Annual-Review-June-2021.pdf">To view a copy of the Annual Review for 2021, please click here</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/Portsmouth-Water-WRMP-Annual-Review-June-2020.pdf">To view a copy of the Annual Review for 2020, please click here</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/WRMP-Annual-Review-June-2019.pdf">To view a copy of the Annual Review for 2019, please click here</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/07/WRMP-Annual-Review-June-2018.pdf">To view a copy of the Annual Review for 2018, please click here</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/WRMP-Annual-Review-June-2017.pdf">To view a copy of the Annual Review for 2017, please click here</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/WRMP-Annual-Review-June-2016.pdf">To view a copy of the Annual Review for 2016, please click here</a>\r\n\r\n[/accordion_item]\r\n\r\n&nbsp;\r\n\r\n[/accordion]\r\n\r\n&nbsp;', 'Water Resources Planning', '', 'inherit', 'closed', 'closed', '', '2995-revision-v1', '', '', '2022-06-08 14:11:31', '2022-06-08 13:11:31', '', 2995, 'https://www.portsmouthwater.co.uk/?p=12281', 0, 'revision', '', 0); 
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