INSERT INTO `wlcj_posts` VALUES (15024, 27, '2024-10-17 21:53:18', '2024-10-17 20:53:18', '', 'Portsmouth Water RactonBooster Leaflet - October 2024', '', 'inherit', '', 'closed', '', 'portsmouth-water-ractonbooster-leaflet-october-2024', '', '', '2024-10-17 21:53:18', '2024-10-17 20:53:18', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Portsmouth-Water-RactonBooster-Leaflet-October-2024.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15025, 27, '2024-10-17 21:56:17', '2024-10-17 20:56:17', '<h3>We must identify ways in which we can improve future resilience of drinking water supplies for our customers and communities.</h3>\nOur proposed new water booster station in Havant, known as Racton Water Booster Station (WBS), will mean we are able to transfer water from the existing reservoir at Farlington to Racton.\n\nRacton Reservoir supplies customers across Emsworth, Havant and Leigh Park communities. Farlington Reservoir supplies customers across Portsmouth and Havant. Portsmouth Water’s full planning application is to allow for a new building and related facilities to be located at New Road, Havant at the junction of Stockheath Lane, Trosnant Road and Brookfield Close.\n\n<strong><a style="color: #ed6c36; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Portsmouth-Water-RactonBooster-Leaflet-October-2024.pdf" target="_blank" rel="noopener">Read more about our Proposed Building Plans [PDF]</a></strong>\n\nWe are invited consulations from the public to help us shapes\n<h2>Form</h2>\n[gravityform id="31" title="false"]', 'Racton Booster', '', 'inherit', 'closed', 'closed', '', '14942-autosave-v1', '', '', '2024-10-17 21:56:17', '2024-10-17 20:56:17', '', 14942, 'https://www.portsmouthwater.co.uk/?p=15025', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15026, 27, '2024-10-17 21:55:08', '2024-10-17 20:55:08', '<h3>We must identify ways in which we can improve future resilience of drinking water supplies for our customers and communities.</h3>\r\nOur proposed new water booster station in Havant, known as Racton Water Booster Station (WBS), will mean we are able to transfer water from the existing reservoir at Farlington to Racton.\r\n\r\nRacton Reservoir supplies customers across Emsworth, Havant and Leigh Park communities. Farlington Reservoir supplies customers across Portsmouth and Havant. Portsmouth Water’s full planning application is to allow for a new building and related facilities to be located at New Road, Havant at the junction of Stockheath Lane, Trosnant Road and Brookfield Close.\r\n\r\n<strong><a style="color: #ed6c36; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Portsmouth-Water-RactonBooster-Leaflet-October-2024.pdf" target="_blank" rel="noopener">Read more about our Proposed Building Plans [PDF]</a></strong>\r\n<h2>Form</h2>\r\n[gravityform id="31" title="false"]', 'Racton Booster', '', 'inherit', 'closed', 'closed', '', '14942-revision-v1', '', '', '2024-10-17 21:55:08', '2024-10-17 20:55:08', '', 14942, 'https://www.portsmouthwater.co.uk/?p=15026', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15027, 27, '2024-10-17 21:57:30', '2024-10-17 20:57:30', '<h3>We must identify ways in which we can improve future resilience of drinking water supplies for our customers and communities.</h3>\r\nOur proposed new water booster station in Havant, known as Racton Water Booster Station (WBS), will mean we are able to transfer water from the existing reservoir at Farlington to Racton.\r\n\r\nRacton Reservoir supplies customers across Emsworth, Havant and Leigh Park communities. Farlington Reservoir supplies customers across Portsmouth and Havant. Portsmouth Water’s full planning application is to allow for a new building and related facilities to be located at New Road, Havant at the junction of Stockheath Lane, Trosnant Road and Brookfield Close.\r\n\r\n<strong><a style="color: #ed6c36; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Portsmouth-Water-RactonBooster-Leaflet-October-2024.pdf" target="_blank" rel="noopener">Read more about our Proposed Building Plans [PDF]</a></strong>\r\n<h5>Have Your Say on the Racton Booster Station Proposal</h5>\r\nBefore we submit our planning application, we’d very much welcome your feedback. If you have any questions or concerns about the proposals, or would like to make comments, please complete the below form. To allow us time to reflect your comments in our planning application, please submit your responses by 27th October 2024.\r\n<h2>Form</h2>\r\n[gravityform id="31" title="false"]', 'Racton Booster', '', 'inherit', 'closed', 'closed', '', '14942-revision-v1', '', '', '2024-10-17 21:57:30', '2024-10-17 20:57:30', '', 14942, 'https://www.portsmouthwater.co.uk/?p=15027', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15028, 1, '2024-10-18 09:24:30', '2024-10-18 08:24:30', 'Welcome to the Brockhampton Pension Scheme Member Webpage – please click the links below to view the relevant information:\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/BPS-SIP-2024.pdf">BPS Implementation Statement 2024</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/12/BPS-Implementation-Statement-2023.pdf">BPS Implementation Statement 2023</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/BPS-Member-Booklet-Wording-2023.pdf" target="_blank" rel="noopener">BPS 2023 Spotlight on Pension Member Booklet - Dec 23</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/09/BPS-Statement-of-Investment-Principles.pdf">BPS Statement of Investment Principles</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/09/BPS-Privacy-Notice-December-2023.pdf" target="_blank" rel="noopener">BPS Privacy Notice - December 2023</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Useful-Contacts-2024.pdf">Useful Contacts 2024</a>', 'Brockhampton Pension Scheme', '', 'inherit', 'closed', 'closed', '', '10174-revision-v1', '', '', '2024-10-18 09:24:30', '2024-10-18 08:24:30', '', 10174, 'https://www.portsmouthwater.co.uk/?p=15028', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15029, 1, '2024-10-18 09:25:35', '2024-10-18 08:25:35', 'Welcome to the Brockhampton Pension Scheme Member Webpage – please click the links below to view the relevant information:\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/12/BPS-Implementation-Statement-2023.pdf">BPS Implementation Statement 2023</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/BPS-Member-Booklet-Wording-2023.pdf" target="_blank" rel="noopener">BPS 2023 Spotlight on Pension Member Booklet - Dec 23</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/BPS-SIP-2024.pdf">BPS Statement of Investment Principles 2024</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/09/BPS-Privacy-Notice-December-2023.pdf" target="_blank" rel="noopener">BPS Privacy Notice - December 2023</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Useful-Contacts-2024.pdf">Useful Contacts 2024</a>', 'Brockhampton Pension Scheme', '', 'inherit', 'closed', 'closed', '', '10174-revision-v1', '', '', '2024-10-18 09:25:35', '2024-10-18 08:25:35', '', 10174, 'https://www.portsmouthwater.co.uk/?p=15029', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15030, 1, '2024-10-18 14:58:36', '2024-10-18 13:58:36', '', 'WRMP Tables', '', 'inherit', 'closed', 'closed', '', 'portsmouth-water-wrmp24tables_v8', '', '', '2024-10-18 14:58:42', '2024-10-18 13:58:42', '', 2995, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Portsmouth-Water-WRMP24Tables_v8.xlsx', 0, 'attachment', 'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet', 0); 
INSERT INTO `wlcj_posts` VALUES (15031, 1, '2024-10-18 14:58:45', '2024-10-18 13:58:45', '<h3>Please expand the sections below to read more about each subject</h3>\r\n[accordion title="" open1st="1" openAll="0" style=""]\r\n\r\n[accordion_item title="Final Water Resources Management Plan 2024"]\r\n<div style="background-color: #bad6e8; padding: 8px 0;">\r\n<h2 style="text-align: center;"><strong>Securing safe reliable drinking water for the future</strong></h2>\r\n</div>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h4 style="text-align: center; color: #fff;">Every five years, we publish our Water Resources Management Plan. This sets out how we plan to supply safe, reliable drinking water for the next 50 years (2025-2075).</h4>\r\n<h4 style="text-align: center; color: #fff;">We have developed it not just for our customers, but also to play our part in delivering a best-value plan for the wider South East, which makes the most of our region’s precious water resources, prepares for the future and will improve our natural environment.</h4>\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Final_Water_Resources_Management_Plan-non-technical-2024.pdf">Download the Final Water Resources Management Plan (non technical summary)</a></p>\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Final_Water_Resources_Management_Plan-technical-2024.pdf" target="_blank" rel="noopener">Download the Technical Summary of the Water Resources Management Plan 2024</a></p>\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/SEA-Post-Adoption-Statement.pdf">Download the SEA Post Adoption Statement</a></p>\r\n\r\n</div>\r\nAll water companies prepare Water Resources Management Plans (WRMPs) which show how they will secure resilient water supplies for their customers for the next 25 years. We consider how much water we have available today, how much we need to supply in the future and then develop options to make up any difference. These plans are updated every five years to make sure they always reflect the latest information, innovation and customer views.\r\n\r\nIn preparing this plan, we have collaborated with customers and stakeholders over the last two years about your water supplies and what’s important to you and these have been taken into account in this plan.\r\n<h5>In summary, our latest Water Resource Management Plan aims to:</h5>\r\n<ul>\r\n 	<li><strong>Construct and fill <a href="https://www.portsmouthwater.co.uk/new-reservoir/" target="_blank" rel="noopener">Havant Thicket Reservoir</a> by 2031 to supply water to our customers and free up supplies elsewhere to share with Southern Water in a drought</strong></li>\r\n 	<li><strong>Install smart water meters in most of the homes we supply and replace existing meters with smart ones by 2035 to encourage water saving, find leaks and introduce fairer bills</strong></li>\r\n 	<li><strong>Support everyone to reduce their water use to an average of 121 litres per person per day by 2050 (about 154 litres on average today) through community rewards, water-saving devices and home audits</strong></li>\r\n 	<li><strong>Halve leaks by 2040 and by a further one per cent every five years after</strong></li>\r\n 	<li><strong>Upgrade a water supply ‘booster’ station in West Sussex by 2033 so we can move water more easily to where it’s needed</strong></li>\r\n 	<li><strong>Increase our resilience so we can reduce the likelihood of emergency drought restrictions such as standpipes to once every 500 years on average after 2039 and stop using an emergency permit to take water during droughts</strong></li>\r\n</ul>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Please take time to read our latest plan and support us to protect our water supply for generations to come</h3>\r\n</div>\r\n<div style="background-color: #f7f7f7; padding: 12px;">\r\n<h3>Water Resources Management Plan</h3>\r\n<h5><a style="color: #ed6c36; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Final_Water_Resources_Management_Plan-non-technical-2024.pdf" target="_blank" rel="noopener">Final Water Resources Management Plan [non technical] 2024</a>\r\n<a style="color: #ed6c36; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Final_Water_Resources_Management_Plan-technical-2024.pdf" target="_blank" rel="noopener">Final Water Resources Management Plan [technical] 2024</a>\r\n<a style="color: #ed6c36; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/SEA-Post-Adoption-Statement.pdf" target="_blank" rel="noopener">SEA Post Adoption Statement</a></h5>\r\n<h5><span style="text-decoration: underline;">Appendices</span></h5>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Portsmouth-Water-WRMP24Tables_v8.xlsx">WRMP Tables</a>\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/1B-fWRMP24-App-DWSP-assessment_published_final.pdf" target="_blank" rel="noopener">1B - fWRMP24 App - DWSP assessment</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/1C-fWRMP24-App-SWS-PRT-common_published_final.pdf" target="_blank" rel="noopener">1C - fWRMP24 App SWS PRT common</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/1D-fWRMP-SEA-Report-v7.0_published_final.pdf" target="_blank" rel="noopener">1D - fWRMP SEA Report</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/1D-fWRMP24-App-HRA_V5.0_published_final.pdf" target="_blank" rel="noopener">1D - fWRMP24 App HRA</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/1D-fWRMP24-App-SEA-NTS-v5.0_published_final.pdf" target="_blank" rel="noopener">1D - fWRMP24 App SEA NTS </a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/1E-fWRMP24-App-Problem-Charact_published_final.pdf" target="_blank" rel="noopener">1E - fWRMP24 App Problem Charact</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/1H-fWRMP24-App-2022-Drought_published_final.pdf" target="_blank" rel="noopener">1H - fWRMP24 App 2022 Drought</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/3A-fWRMP24-App-Pre-consultation-letter_published_final.pdf" target="_blank" rel="noopener">3A - fWRMP24 App Pre-consultation letter</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/3B-fWRMP24-App-Pre-consult-meetings_published_final.pdf" target="_blank" rel="noopener">3B - fWRMP24 App Pre-consult meetings</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/3C-fWRMP24-App-3C-Customer-Priorities_published_final.pdf" target="_blank" rel="noopener">3C - fWRMP24-App-3C-Customer-Priorities</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/4A-fWRMP24-App-Baseline-Demand_published_final.pdf" target="_blank" rel="noopener">4A - fWRMP24 App Baseline Demand</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/4B-fWRMP24-App-NHH-Demand_published_final.pdf" target="_blank" rel="noopener">4B- fWRMP24 App NHH Demand</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/4Ca-fWRMP24-App-Pop-and-Prop_published_final.pdf" target="_blank" rel="noopener">4Ca - fWRMP24 App Pop and Prop</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/4Cb-fWRMP24-App-Pop-and-Prop-Update_published_final.pdf" target="_blank" rel="noopener">4Cb - fWRMP24 App Pop and Prop Update</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/4D-fWRMP24-App-NHH-Demand-Update_published_final.pdf" target="_blank" rel="noopener">4D - fWRMP24 App NHH Demand Update</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/5Aa-fWRMP24-App-WRSE-outage_published_final.pdf" target="_blank" rel="noopener">5Aa - fWRMP24 App WRSE outage</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/5Ab-fWRMP24-App-Outage_published_final.pdf" target="_blank" rel="noopener">5Ab - fWRMP24 App Outage</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/5B-fWRMP24-App-Sust-Abstract_published_final.pdf" target="_blank" rel="noopener">5B - fWRMP24 App Sust Abstract</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/5C-fWRMP24-App-WRSE-DO-Method_published_final.pdf" target="_blank" rel="noopener">5C- fWRMP24 App WRSE DO Method</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/5D-fWRMP24-App-WRSE-Stochastic-Data_published_final.pdf" target="_blank" rel="noopener">5D - fWRMP24 App WRSE Stochastic Data</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/5E-fWRMP24-Regional-Sim-Scoping_published_final.pdf" target="_blank" rel="noopener">5E - fWRMP24 Regional Sim Scoping</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/6A-fWRMP24-App-Uncertainty_published_final.pdf" target="_blank" rel="noopener">6A - fWRMP24 App Uncertainty</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/7A-fWRMP24-App-Options_published_final.pdf" target="_blank" rel="noopener">7A - fWRMP24 App - Options</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/7C-fWRMP24-App-defra-demand-savings_published_final.pdf" target="_blank" rel="noopener">7C - fWRMP24 App defra-demand-savings</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/7E-fWRMP24-App-Carbon_published_final.pdf" target="_blank" rel="noopener">7E - fWRMP24 App - Carbon</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/7F-fWRMP24-HWTWRP-Consult-Resp_published_final.pdf" target="_blank" rel="noopener">7F - fWRMP24 HWTWRP Consult Resp</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/7G-fWRMP24-App-wrse-options-appraisal_published_final.pdf" target="_blank" rel="noopener">7G - fWRMP24 App wrse-options-appraisal</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/8A-fWRMP24_Invest-Prog-Dev_published_final.pdf" target="_blank" rel="noopener">8A - fWRMP24_Invest Prog Dev</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/8B-fWRMP24-App-wrse-BVP-method_published_final.pdf" target="_blank" rel="noopener">8B - fWRMP24 App wrse BVP method</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/9A-fWRMP24-App-Sensitivity-Testing_published_final.pdf" target="_blank" rel="noopener">9A - fWRMP24 App Sensitivity Testing</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/10A-fWRMP24-App-Monitoring-Plan_published_final.pdf" target="_blank" rel="noopener">10A - fWRMP24 App Monitoring Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/10B-fWRMP24-App-Water-Eff-Strategy_published_final.pdf" target="_blank" rel="noopener">10B - fWRMP24 App - Water Eff Strategy</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/10C-fWRMP24-App-Leakage-Strategy_published_final.pdf" target="_blank" rel="noopener">10C - fWRMP24 App Leakage Strategy</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/11A-fWRMP24-Technical-Assurance-Report_published_final.pdf" target="_blank" rel="noopener">11A- fWRMP24 Technical Assurance Report</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/11B-fWRMP24-App-Steering-Group-ToR_published_final.pdf" target="_blank" rel="noopener">11B - fWRMP24 App Steering Group ToR</a></li>\r\n</ul>\r\n</div>\r\n[/accordion_item]\r\n\r\n_______________________________________\r\n\r\n[accordion_item title="Revised Draft Water Resources Management Plan 2024 and Statement of Response"]\r\n\r\nWe published our draft Water Resources Management Plan in November 2022 for a consultation, which closed on February 20, 2023. The draft plan set out how we intend to secure reliable, healthy drinking water supplies for the next 50 years.\r\n\r\nWe have now produced our statement of response, which sets out how we have considered and acted upon the comments received from customers and stakeholders. The response can be found by clicking on the links below:\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/08/Portsmouth-Water-dWRMP24-Statement-of-Response.pdf" target="_blank" rel="noopener">Statement of Response</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/08/Portsmouth-Water-dWRMP24-Statement-of-Response-Appendix-C.pdf" target="_blank" rel="noopener">Statement of Response Appendix C</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/08/Portsmouth-Water-dWRMP24-Statement-of-Response-Appendix-D.pdf" target="_blank" rel="noopener">Statement of Response Appendix D</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/04/PRT-WRMP24-Defra-Letter-Response_final.pdf">April 2024 additional information requested by Defra</a></li>\r\n</ul>\r\nOur statement of response is supported by our Revised Draft Water Resources Management Plan 2024 and appendices. These can be found by clicking on the links below:\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/Portsmouth-Water-WRMP24-rdWRMP24-August-2023.pdf" target="_blank" rel="noopener">Revised Draft Water Resources Management Plan main document</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/1B-rdWRMP24-Appendix-1B-DWSP-assessment.pdf" target="_blank" rel="noopener">Appendix 1B - DWSP assessment</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/1C-rdWRMP24-Appendix-1C-Southern-Water-Portsmouth-Water-Common-Understanding.pdf" target="_blank" rel="noopener">Appendix 1C Southern Water &amp; Portsmouth Water Common Understanding</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/Appendix-1D-Portsmouth-Water-rdWRMP24-SEA.pdf" target="_blank" rel="noopener">Appendix 1D Strategic Environmental Assessment </a> (and <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/Portsmouth-Water-rdWRMP24-SEA-NT-Summary.pdf" target="_blank" rel="noopener">summary</a>)</li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/1E-rdWRMP24-Appendix-1E-Problem-Characterisation.pdf" target="_blank" rel="noopener">Appendix 1E Problem Characterisation</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/1H-rdWRMP24-Appendix-1H-2022-Drought.pdf" target="_blank" rel="noopener">Appendix 1H- 2022 Drought</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/3A-rdWRMP24-Appendix-3A-Pre-consultation-letter.pdf" target="_blank" rel="noopener">Appendix 3A Pre-consultation letter</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/3B-rdWRMP24-Appendix-3B-Pre-consultation-meeting-dates-and-agendas.pdf" target="_blank" rel="noopener">Appendix 3B Pre-consultation meeting dates and agendas</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/3C-rdWRMP24-Appendix-3C-Customer-Priorities.pdf" target="_blank" rel="noopener">Appendix 3C- Customer Priorities</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4A-rdWRMP24-Appendix-4A-Baseline-Demand-Forecast-.pdf" target="_blank" rel="noopener">Appendix 4A Baseline Demand Forecast</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4B-rdWRMP24-Appendix-4B-Portsmouth-Water-Non-Household-Demand-Forecast.pdf" target="_blank" rel="noopener">Appendix 4B- Portsmouth Water Non-Household Demand Forecast</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4Ca-rdWRMP24-Appendix-4Ca-Propulation-and-Properties-method.pdf" target="_blank" rel="noopener">Appendix 4Ca Propulation and Properties method</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4Cb-rdWRMP24-Appendix-4Cb-Population-and-Properties-Update.pdf" target="_blank" rel="noopener">Appendix 4Cb Population and Properties Update</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4D-rdWRMP24-Appendix-4D-Portsmouth-Water-Non-Household-Demand-Forecast-Update-.pdf" target="_blank" rel="noopener">Appendix 4D Portsmouth Water Non-Household Demand Forecast Update</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5Aa-rdWRMP24-Appendix-5Aa-WRSE-outage-method-statement.pdf" target="_blank" rel="noopener">Appendix 5Aa - WRSE outage method statement</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5Ab-rdWRMP24-Appendix-5A-Outage.pdf" target="_blank" rel="noopener">Appendix 5A Outage</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5C-rdWRMP24-Appendix-5C-WRSE-Deployable-Output-Method.pdf" target="_blank" rel="noopener">Appendix 5C- WRSE Deployable Output Method</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5B-rdWRMP24-Appendix-5B-Investigating-and-Achieving-Sustainable-Abstraction-.pdf" target="_blank" rel="noopener">Appendix 5B- Investigating and Achieving Sustainable Abstraction</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5D-rdWRMP24-Appendix-5D-WRSE-method-Stochastic-Climate-Datasets.pdf" target="_blank" rel="noopener">Appendix 5D WRSE method Stochastic Climate Datasets</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5E-rdWRMP24-5E-Regional-Simulation-Model-Scoping-Report.pdf" target="_blank" rel="noopener">Appendix 5E Regional Simulation Model Scoping Report</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/6Aa-rdWRMP24-Appendix-6Aa-Allowing-for-uncertainty.pdf" target="_blank" rel="noopener">Appendix 6Aa Allowing for uncertainty</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/6Ab-rdWRMP-Appendix-6Ab-Headroom-Calculations.pdf" target="_blank" rel="noopener">Appendix 6Ab - Headroom Calculations</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7A-rdWRMP24-Appendix-7A-Options.pdf" target="_blank" rel="noopener">Appendix 7A - Options</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7C-rdWRMP24-Appendix-7C-WRSE-Defra-Demand-Saving-Profile-Technical-Note-Gov-led-intervention.pdf" target="_blank" rel="noopener">Appendix 7C WRSE Defra Demand Saving Profile Technical Note (Gov led intervention)</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7E-rdWRMP24-Appendix-7E-Carbon-.pdf" target="_blank" rel="noopener">Appendix 7E- Carbon</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7F-rdWRMP24-7F-Hampshire-Water-Transfer-and-Water-Recycling-Project-Consultation-Response-Appendix-.pdf" target="_blank" rel="noopener">Appendix 7F Hampshire Water Transfer and Water Recycling Project Consultation Response Appendix</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7G-rdWRMP24-Appendix-7G-WRSE-Options-Appraisal-Summary-Report.pdf" target="_blank" rel="noopener">Appendix 7G- WRSE Options Appraisal Summary Report</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/8A-rdWRMP24-Appendix-8A-Investment-Programme-Development-and-Assessment.pdf" target="_blank" rel="noopener">Appendix 8A Investment Programme Development and Assessment</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/8B-rdWRMP24-Appendix-8B-Method-Statement-Best-Value-Plan.pdf" target="_blank" rel="noopener">Appendix 8B- Method Statement Best Value Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/9A-rdWRMP24-Appendix-9A-Sensitivity-Testing.pdf" target="_blank" rel="noopener">Appendix 9A Sensitivity Testing</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/10A-rdWRMP24-Appendix-10A-Monitoring-Plan.pdf" target="_blank" rel="noopener">Appendix 10A- Monitoring Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/10B-rdWRMP24-Appendix-10B-Water-Efficiency-Strategy.pdf" target="_blank" rel="noopener">Appendix 10B- Water Efficiency Strategy</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/10C-rdWRMP24-Appendix-10C-Leakage-Strategy.pdf" target="_blank" rel="noopener">Appendix 10C Leakage Strategy</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/11A-rdWRMP24-11A-Technical-Assurance-Report.pdf" target="_blank" rel="noopener">Appendix 11A- Technical Assurance Report</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/11B-rdWRMP24-Appendix-11B-Steering-Group-Terms-of-Reference-.pdf" target="_blank" rel="noopener">Appendix 11B Steering Group Terms of Reference</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/10/Portsmouth-Water-WRMP24Tables_v7.xlsx">Water Resources Planning Tables 2024</a></li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Water Resources Management Plan 2024"]\r\n\r\nWe published our draft Water Resources Management Plan in November 2022 for a consultation, which closed on February 20, 2023. The draft plan set out how we intend to secure reliable, healthy drinking water supplies for the next 50 years.\r\n\r\nYou can read our summary and technical documents below. We’re grateful for all the feedback we received. We’re reviewing this and we’ll publish a summary and any changes to our plan later this year.\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/12/Interactive-Document_FINAL.pdf" target="_blank" rel="noopener">Water Resources Management Plan Summary document (online viewing)</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PW-WRMP-Summary-Document_FINAL-3.pdf" target="_blank" rel="noopener">Water Resources Management Plan Summary document (printable)</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PW-WRMP24-Full_submission-version_FINAL.pdf" target="_blank" rel="noopener">Water Resources Management Plan main document</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-1B-DWSP-assessment_to-publish.pdf" target="_blank" rel="noopener">Appendix 1B Drinking Water Safety Plan Assessment</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-Water-dWRMP-SEA-Report-v3.1.pdf" target="_blank" rel="noopener">Appendix 1D Strategic Environmental Assessment</a> (and <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-WRMP24-SEA-NTS-v1.1.pdf" target="_blank" rel="noopener">summary</a>)</li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-1E-Problem-Characterisation_to-publish.pdf" target="_blank" rel="noopener">Appendix 1E Problem Characterisation</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3A-Pre-consultation_to-publish.pdf" target="_blank" rel="noopener">Appendix 3A Pre-consultation</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3B-Pre-consultation-meetings_to-publish.pdf" target="_blank" rel="noopener">Appendix 3B Pre-consultation Meetings</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3C-customer-insight_to-publish.pdf" target="_blank" rel="noopener">Appendix 3C Customer Insight</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-4A-Baseline-Demand_to-publish.pdf" target="_blank" rel="noopener">Appendix 4A Baseline Demand</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-5A-Outage_to-publish.pdf" target="_blank" rel="noopener">Appendix 5A Outage</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-6A-Headroom_to-publish.pdf" target="_blank" rel="noopener">Appendix 6A Headroom</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-7A-Options_to-publish.pdf" target="_blank" rel="noopener">Appendix 7A Options</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-7C_Gov-Led-savings_to-publish.pdf" target="_blank" rel="noopener">Appendix 7C Government-led Savings</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-9A_Sensitivity-tests_to-publish.pdf" target="_blank" rel="noopener">Appendix 9A Sensitivity Tests</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-11A-Assurance_to-publish-1.pdf" target="_blank" rel="noopener">Appendix 11A Assurance</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-11B-Steering-Group-ToR_to-publish.pdf" target="_blank" rel="noopener">Appendix 11B Steering Group Terms of Reference</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-Water-WRMP24Tables_v5.xlsx" target="_blank" rel="noopener">WRMP Tables</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-dWRMP24-Compliance-Statement.pdf" target="_blank" rel="noopener">Compliance Statement</a></li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Drought Plan 2022"]\r\n\r\n<strong>On 1 April 2022 Defra confirmed we can now publish our Final Drought Plan 2022.</strong>\r\n\r\nLegislation requires water companies to prepare and maintain a Drought Plan. Our Drought Plan is an operational plan that sets out the measures that we will take so that we are able to continue to maintain supplies of wholesome water to our customers with as little recourse as possible to Drought Orders and/or Drought Permits. The purpose of a Drought Plan is to set out the timely actions that a water company will take to ensure continuity of supply whilst at the same time continuing to protect the environment.\r\n\r\nTo view a copy of the Final Drought Plan 2022 please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/Final-Drought-Plan-2022.pdf">click here</a>.\r\n\r\nTo view a copy of the appendices please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Final-DP-appendices.zip">click here</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Drought Plan 2021"]\r\n<p style="background: white; vertical-align: baseline; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">We updated our Drought Plan and published a draft for consultation from June to August 2021. We’ve now reviewed the responses and published a Statement of Response which sets out the feedback and shows how we’ve updated our plans as a result.</span></p>\r\n<p style="background: white; vertical-align: baseline; box-sizing: inherit; -webkit-font-smoothing: antialiased; font-variant-caps: normal; font-stretch: inherit; line-height: inherit; caret-color: #424242; orphans: auto; text-align: start; widows: auto; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; word-spacing: 0px; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">The Statement of Response and consultation documents are available below:</span></p>\r\n\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/1.-Statement-of-Response-2021.pdf" target="_blank" rel="noopener noreferrer">Statement of Response</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/2.-Statement-of-Response-Appendices-2021.pdf" target="_blank" rel="noopener noreferrer">Statement of Response appendices</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/3.-Revised-Draft-Drought-Plan-2021.pdf" target="_blank" rel="noopener noreferrer">Revised Draft Drought Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/4.-Revised-Appendix-C-Testing-our-triggers.pdf" target="_blank" rel="noopener noreferrer">Revised Appendix C: Testing our triggers</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/5.-Revised-Appendix-E-TUB-and-NEUB-Additional-Information.pdf" target="_blank" rel="noopener noreferrer">Revised Appendix E: Temporary Use Ban and Non-Essential Use Bans – additional information</a></li>\r\n</ul>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/PW-Drought-Plan-Final.pdf" target="_blank" rel="noopener noreferrer">To view a copy of the Draft Drought plan 2021 please click here</a>.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/PW-Drought-Plan-2021.zip" target="_blank" rel="noopener noreferrer">To view a copy of the appendices please click here (.zip file)</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Revised Water Resources Management Plan 2019 (December 2022)"]\r\n\r\nOur Final WRMP19 shows how we will secure resilient water supplies to our customers for the next 25 years by considering how much water we have available today, how much we need to supply in the future and then what investment options are required to make up any difference.\r\n\r\nOur previous Annual Review of the WRMP19, highlighted that in 2019-20 we had over performed in certain areas (leakage), but underperformed in others (PCC and the delivery of proposed groundwater schemes in 2019). We have therefore revised our WRMP19 so that we fully understand what our performance has meant in terms of our supply-demand balance for a range of scenarios all the way up to a 1in 200 year drought event. This is necessary in order to investigate whether there would be a security of supply risk to our customers during any of these drought events, and to the water we transfer to Southern during more extreme droughts.\r\n\r\nThe updated supply-demand balances demonstrate that we are no longer meeting our target headroom in a 1 in 200 year drought event, for the reasons highlighted in our previous Annual Review. This means there is an increased risk of us needing to implement severe demand restrictions in an extreme drought.\r\n\r\nWe have been working with the Environment Agency in the development of this Revised WRMP19, and will continue to do so as we progress through AMP7. This will include reviewing the most up-to-date data and knowledge that emerges during the development of the Water Resources in the South East (WRSE) regional plan and our WRMP24.\r\n\r\nIf you would like to know more about our Revised WRMP19, please contact us via <a href="mailto:Water.Resources@portsmouthwater.co.uk">Water.Resources@portsmouthwater.co.uk</a>\r\n<h2>Documents</h2>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Portsmouth-Water_rWRMP19_Dec_2022.pdf">Portsmouth Water Revised WRMP19 report</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Revised-WRMP-Tables-–-1-in-200-year.zip">Revised WRMP Tables - 1 in 200 year</a>\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Water Resources Management Plan 2019"]\r\n<div style="background-color: #bad6e8; padding: 8px 0;">\r\n<h2 style="text-align: center;">Your Water and Its Future</h2>\r\n</div>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Thank you for helping us plan to ensure we can secure your drinking water for the next 25 years</h3>\r\nEvery five years we update our water resources management plan which looks at how we’ll keep your taps running while striking that delicate balance between protecting the environment and keeping bills affordable.\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Final-Water-Resources-Management-Plan-2019.pdf">Download the Final Water Resources Management Plan</a></p>\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/05/WRMP_2020_FINAL.pdf">Download the Summary of the Final Water Resources Management Plan</a></p>\r\n\r\n</div>\r\n<strong>On 4 November 2019 Defra confirmed we can now publish our Water Resources Management Plan, which says how we will secure your drinking water for the next 25 years.</strong>\r\n\r\nAll water companies prepare Water Resources Management Plans (WRMPs) which show how they will secure resilient water supplies for their customers for the next 25 years. We consider how much water we have available today, how much we need to supply in the future and then develop options to make up any difference.\r\n\r\nThese plans are updated every five years to make sure they always reflect the latest information, innovation and customer views.\r\n\r\nIn preparing our plan we held conversations with customers and stakeholders over the last two years about your water supplies and what’s important to you and these have been taken into account in this plan.\r\n\r\nWe also have a Customer Challenge Group which has reviewed our work to engage with you and making sure your views are incorporated into all our future plans.\r\n\r\nHere’s a quick summary of this plan:\r\n<ul>\r\n 	<li>This plan caters for growth and is part of a solution to supply other areas of the South East where there’s less water</li>\r\n 	<li>We will do this by building a new reservoir at Havant Thicket – to store water, create a nature reserve and provide community facilities</li>\r\n 	<li>We’re planning for more extreme droughts than we’ve known before – so we’re ready for climate change</li>\r\n 	<li>We want to save water by reducing leaks by 20% over the next five years</li>\r\n 	<li>We want to involve you in saving water with water meters, water-saving products and community campaigns</li>\r\n 	<li>We have an ambitious target of reducing our domestic use to 100 litres per day by 2040.</li>\r\n</ul>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Please take time to read our plan on how we’ll secure resilient water supplies in West Sussex and Hampshire.</h3>\r\n</div>\r\nIn March 2018 we consulted on our Draft Water Resources Management Plan.\r\n\r\nAll your responses were shared with the Department for Environment, Food and Rural Affairs (Defra) and were considered by us when we develop this final Water Resources Management Plan.\r\n\r\nWe also produced our statement of response in which we have taken into account all the comments we have received from customers and stakeholders.\r\n\r\nAll of the detail of our <a href="/news/publications/water-resources-planning/your-water-and-its-future/">Draft Water Resources Management</a> can be found here.\r\n\r\nWe now publish our Final Water Resources Management Plan for the period 2020 – 2045.\r\n<div style="background-color: #f7f7f7; padding: 12px;">\r\n<h3>WRMP Documents</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Final-Water-Resources-Management-Plan-2019.pdf">Final WRMP</a>\r\n\r\nAppendices\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/FinalWRMP2019-Tables.zip">WRMP Tables</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Portsmouth-Water-WRMP-SEA-PAS_FINAL.pdf">Strategic Environmental Assessment</a>\r\n<h3>Market Information</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Market-Information-PRT-Avg-Oct-2019.xlsx">Average demand (December 2019) </a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Market-Information-PRT-Peak-Oct-2019.xlsx">Peak demand (December 2019)</a>\r\n\r\n<a href="/wp-content/uploads/2018/04/Company_Area_Boundary.zip">Shape files of Company boundaries</a>\r\n<h3>Bid Assessment Criteria</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Portsmouth-Water-Bid-Assessment-Criteria-December-2019.docx">Portsmouth Water Bid Assessment Criteria (December 2019)</a>\r\n\r\n</div>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Water Resources Management Plan 2018"]\r\n\r\n[button title="CLICK HERE" link="/news/publications/water-resources-planning/your-water-and-its-future/" target="" align="" icon="" icon_position="" color="theme" font_color="" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Annual Review of Water Resources"]\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/07/Portsmouth-Water-WRMP-Annual-Review-2024.pdf">To view a copy of the Annual Review for 2024, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/07/Portsmouth-Water-WRMP-Annual-Review_June-2023.pdf">To view a copy of the Annual Review for 2023, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Portsmouth-Water-WRMP-Annual-Review-June-2022_updated-Dec-2022.pdf">To view a copy of the Annual Review for 2022 (updated Dec 2022), please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Portsmouth-Water-WRMP-Annual-Review-June-2022.pdf">To view a copy of the Annual Review for 2022, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Portsmouth-Water-WRMP-Annual-Review-June-2021.pdf">To view a copy of the Annual Review for 2021, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/Portsmouth-Water-WRMP-Annual-Review-June-2020.pdf">To view a copy of the Annual Review for 2020, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/WRMP-Annual-Review-June-2019.pdf">To view a copy of the Annual Review for 2019, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/07/WRMP-Annual-Review-June-2018.pdf">To view a copy of the Annual Review for 2018, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/WRMP-Annual-Review-June-2017.pdf">To view a copy of the Annual Review for 2017, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/WRMP-Annual-Review-June-2016.pdf">To view a copy of the Annual Review for 2016, please click here</a>\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Water Resources Planning', '', 'inherit', 'closed', 'closed', '', '2995-revision-v1', '', '', '2024-10-18 14:58:45', '2024-10-18 13:58:45', '', 2995, 'https://www.portsmouthwater.co.uk/?p=15031', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15033, 19, '2024-10-25 15:19:32', '2024-10-25 14:19:32', '', 'Head of Asset Intelligence - Oct 24', '', 'inherit', '', 'closed', '', 'head-of-asset-intelligence-oct-24', '', '', '2024-10-25 15:19:32', '2024-10-25 14:19:32', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Head-of-Asset-Intelligence-Oct-24.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15035, 19, '2024-10-25 15:30:51', '2024-10-25 14:30:51', '', 'Head of Capital Delivery - Oct 24', '', 'inherit', '', 'closed', '', 'head-of-capital-delivery-oct-24', '', '', '2024-10-25 15:30:51', '2024-10-25 14:30:51', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Head-of-Capital-Delivery-Oct-24.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15037, 19, '2024-10-25 15:39:46', '2024-10-25 14:39:46', '', 'Head of Strategic Planning - Oct 24', '', 'inherit', '', 'closed', '', 'head-of-strategic-planning-oct-24', '', '', '2024-10-25 15:39:46', '2024-10-25 14:39:46', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Head-of-Strategic-Planning-Oct-24.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15039, 22, '2024-10-25 15:50:23', '2024-10-25 14:50:23', '', 'Engineering Manager - Oct 24', '', 'inherit', '', 'closed', '', 'engineering-manager-oct-24', '', '', '2024-10-25 15:50:23', '2024-10-25 14:50:23', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Engineering-Manager-Oct-24.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15041, 22, '2024-10-25 15:53:17', '2024-10-25 14:53:17', '', 'Head of Capital Programme Assurance - Oct 24', '', 'inherit', '', 'closed', '', 'head-of-capital-programme-assurance-oct-24', '', '', '2024-10-25 15:53:17', '2024-10-25 14:53:17', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Head-of-Capital-Programme-Assurance-Oct-24.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15042, 2, '2024-10-22 00:00:09', '2024-10-21 23:00:09', '<h5><strong>Portsmouth Water has published its new long-term plan to ensure all customers receive a reliable, sustainable and safe supply of water for the next 50 years.</strong></h5>\r\n&nbsp;\r\n<table style="height: 49px;" width="1351">\r\n<thead>\r\n<tr>\r\n<th><a href="https://www.portsmouthwater.co.uk/news/publications/water-resources-planning/"><img class="aligncenter wp-image-15051 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/WRMP1-240x300.png" alt="Every five years, we publish our plan on how we will supply safe, reliable drinking water for the next 50 years" width="240" height="300" /></a></th>\r\n<th><a href="https://www.portsmouthwater.co.uk/news/publications/water-resources-planning/"><img class="aligncenter wp-image-15052 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/WRMP2-240x300.png" alt="We consider how much water we have available today, how much we need to supply in the future and then develop options to make up any difference." width="240" height="300" /></a></th>\r\n<th><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-5-1080x1080-1.jpg" target="_blank" rel="noopener"><img class="aligncenter wp-image-15053 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/WRMP-3-240x300.png" alt="By reading the plan, you’ll learn how we aim to Construct and fill the first reservoir the UK has seen in 30 years Halve leaks by 2040 Increase our resilience for drought Use smart water meters to help communities understand water and save it." width="240" height="300" /></a></th>\r\n</tr>\r\n</thead>\r\n</table>\r\nThe Water Resources Management Plan (2025 – 2075) responds to several key challenges. There is the need to leave more water in the environment to benefit nature, continue to serve a rapidly growing population and to adapt our ways of life to a changing climate. The plan focuses on making the best use of the resources already available, by working with and encouraging customers and businesses to use water more wisely, reducing leakage as well as identifying new reliable sources of water where necessary.\r\n\r\nA cornerstone of the plan is the introduction of smart water meters for Portsmouth Water customers across the area of supply. The metering rollout will put customers in control of the water they use whilst identifying leaks in their homes that would likely otherwise go undiscovered. Smart Water Meters will also allow Portsmouth Water to identify leaks coming from its own pipe network, both preventing wasted water and improving overall efficiency.\r\n\r\nAccompanying the change will be new ways to access information. A new app will allow customers who choose to, to understand their water use, track it easily and ask questions. The plan addresses how vital it is that Portsmouth Water and customers work together to improve our local environment by using water wisely.\r\n\r\nThe plan also includes the delivery of Havant Thicket Reservoir, the first major new UK reservoir in over 30 years. This reservoir will not only provide a new sustainable water source, but will also bring significant benefits to the local community, and will deliver an environmental net gain. This includes the creation of a new green leisure hub, wetlands, and a network of footpaths, cycle routes, and bridleways.\r\n\r\nThe Water Resources Management Plan, which has been endorsed by Government, has been created in consultation with local communities and in collaboration with other water companies. It is designed to benefit not just Portsmouth Water’s customers but also people, businesses, and the environment across the South East.\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<strong>Bob Taylor, Portsmouth Water CEO, said:</strong>\r\n“Whilst here at Portsmouth Water, we’ve historically enjoyed a plentiful supply of water, our rapidly growing population and less predictable climate, means this is changing. Our region is now classified as ‘water stressed’ by the Environment Agency and we need to ensure enough water is kept within the environment to feed the precious chalk streams in our supply area. We have a duty to preserve them and protect the biodiversity that surround them.\r\n\r\n“We’ve developed an ambitious plan to ensure that, despite these challenges, our customers will continue to receive a high-quality, reliable and affordable supply of water. It will include installing smart water meters to help us all use water more wisely, reducing leaks and developing Havant Thicket Reservoir – the first major UK reservoir in over 30 years.\r\n\r\n“I would like to thank everyone who has taken the time to share their views on this plan.”\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<em>All water companies prepare Water Resources Management Plans (WRMPs) which show how they will secure resilient water supplies for their customers.</em>\r\n\r\n<em>These plans consider how much water is available today, how much will be needed for the future and a series of options to make up the difference. They are reviewed every year and updated every five years, to make sure they always reflect the latest situation and especially customers’ needs.</em>\r\n\r\n<em>Water Companies are able to release their final plans once regulators have endorsed the plans and support the methodologies to deliver on the commitments of each water company.</em>\r\n\r\n[button title="Read Portsmouth Water\'s final Water Resources Management Plan" link="https://www.portsmouthwater.co.uk/news/publications/water-resources-planning/" target="_blank" align="center" icon="" icon_position="" color="#0079c2" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<strong>For more information</strong><strong>, please contact WRMP@portsmouthwater.co.uk</strong>', 'Portsmouth Water publishes ambitious 50-year plan to ensure high-quality, reliable water supply', '', 'publish', 'closed', 'open', '', 'portsmouth-water-releases-water-resources-management-plan-2024', '', '', '2025-02-18 09:15:26', '2025-02-18 09:15:26', '', 0, 'https://www.portsmouthwater.co.uk/?p=15042', 26, 'post', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15043, 27, '2024-10-28 09:53:32', '2024-10-28 09:53:32', '<ul>\r\n 	<li style="text-align: left;"><strong>Portsmouth Water has published its new long-term plan to ensure all customers receive a reliable, sustainable and safe supply of water for the next 50 years.</strong></li>\r\n</ul>\r\n&nbsp;\r\n<table style="height: 49px;" width="1351">\r\n<thead>\r\n<tr>\r\n<th><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-1-1080x1080-1.jpg" target="_blank" rel="noopener"><img class="size-medium wp-image-14494 aligncenter" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-1-1080x1080-1-300x300.jpg" alt="Welborne Heat Pumps #1" width="300" height="300" /></a></th>\r\n<th><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-2-1080x1080-1.jpg" target="_blank" rel="noopener"><img class="size-medium wp-image-14495 aligncenter" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-2-1080x1080-1-300x300.jpg" alt="Welborne Innovative scaleable and low-carbon heat networks" width="300" height="300" /></a></th>\r\n<th><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-5-1080x1080-1.jpg" target="_blank" rel="noopener"><img class="alignnone size-medium wp-image-14496" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-5-1080x1080-1-300x300.jpg" alt="Welborne Development Hamshire" width="300" height="300" /></a></th>\r\n</tr>\r\n</thead>\r\n</table>\r\nThe Water Resources Management Plan (2025 – 2075) responds to several key challenges. There is the need to leave more water in the environment to benefit nature, continue to serve a rapidly growing population and to adapt our ways of life to a changing climate. The plan focuses on making the best use of the resources already available, by working with and encouraging customers and businesses to use water more wisely, reducing leakage as well as identifying new reliable sources of water where necessary.\r\n\r\nA cornerstone of the plan is the introduction of smart water meters for Portsmouth Water customers across the area of supply. The metering rollout will put customers in control of the water they use whilst identifying leaks in their homes that would likely otherwise go undiscovered. Smart Water Meters will also allow Portsmouth Water to identify leaks coming from its own pipe network, both preventing wasted water and improving overall efficiency.\r\n\r\nAccompanying the change will be new ways to access information. A new app will allow customers who choose to, to understand their water use, track it easily and ask questions. The plan addresses how vital it is that Portsmouth Water and customers work together to improve our local environment by using water wisely.\r\n\r\nThe plan also includes the delivery of Havant Thicket Reservoir, the first major new UK reservoir in over 30 years. This reservoir will not only provide a new sustainable water source, but will also bring significant benefits to the local community, and will deliver an environmental net gain. This includes the creation of a new green leisure hub, wetlands, and a network of footpaths, cycle routes, and bridleways.\r\n\r\nThe Water Resources Management Plan, which has been endorsed by Government, has been created in consultation with local communities and in collaboration with other water companies. It is designed to benefit not just Portsmouth Water’s customers but also people, businesses, and the environment across the South East.\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<strong>Bob Taylor, Portsmouth Water CEO, said:</strong>\r\n“Whilst here at Portsmouth Water, we’ve historically enjoyed a plentiful supply of water, our rapidly growing population and less predictable climate, means this is changing. Our region is now classified as ‘water stressed’ by the Environment Agency and we need to ensure enough water is kept within the environment to feed the precious chalk streams in our supply area. We have a duty to preserve them and protect the biodiversity that surround them.\r\n\r\n“We’ve developed an ambitious plan to ensure that, despite these challenges, our customers will continue to receive a high-quality, reliable and affordable supply of water. It will include installing smart water meters to help us all use water more wisely, reducing leaks and developing Havant Thicket Reservoir – the first major UK reservoir in over 30 years.\r\n\r\n“I would like to thank everyone who has taken the time to share their views on this plan.”\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<em>All water companies prepare Water Resources Management Plans (WRMPs) which show how they will secure resilient water supplies for their customers.</em>\r\n\r\n<em>These plans consider how much water is available today, how much will be needed for the future and a series of options to make up the difference. They are reviewed every year and updated every five years, to make sure they always reflect the latest situation and especially customers’ needs.</em>\r\n\r\n<em>Water Companies are able to release their final plans once regulators have endorsed the plans and support the methodologies to deliver on the commitments of each water company.</em>\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<strong>For more information</strong><strong>, please contact WRMP@portsmouthwater.co.uk</strong>', 'Portsmouth Water publishes ambitious 50-year plan to ensure high-quality, reliable water supply', '', 'inherit', 'closed', 'closed', '', '15042-revision-v1', '', '', '2024-10-28 09:53:32', '2024-10-28 09:53:32', '', 15042, 'https://www.portsmouthwater.co.uk/?p=15043', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (15046, 22, '2024-10-28 09:59:39', '2024-10-28 09:59:39', '', 'Strategic Sourcing Manager Oct 2024', '', 'inherit', '', 'closed', '', 'strategic-sourcing-manager-oct-2024', '', '', '2024-10-28 09:59:39', '2024-10-28 09:59:39', '', 15045, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Strategic-Sourcing-Manager-Oct-2024.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15047, 27, '2024-10-28 10:01:16', '2024-10-28 10:01:16', '<ul>\r\n 	<li style="text-align: left;"><strong>Portsmouth Water has published its new long-term plan to ensure all customers receive a reliable, sustainable and safe supply of water for the next 50 years.</strong></li>\r\n</ul>\r\n&nbsp;\r\n<table style="height: 49px;" width="1351">\r\n<thead>\r\n<tr>\r\n<th><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-1-1080x1080-1.jpg" target="_blank" rel="noopener"><img class="size-medium wp-image-14494 aligncenter" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-1-1080x1080-1-300x300.jpg" alt="Welborne Heat Pumps #1" width="300" height="300" /></a></th>\r\n<th><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-2-1080x1080-1.jpg" target="_blank" rel="noopener"><img class="size-medium wp-image-14495 aligncenter" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-2-1080x1080-1-300x300.jpg" alt="Welborne Innovative scaleable and low-carbon heat networks" width="300" height="300" /></a></th>\r\n<th><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-5-1080x1080-1.jpg" target="_blank" rel="noopener"><img class="alignnone size-medium wp-image-14496" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-5-1080x1080-1-300x300.jpg" alt="Welborne Development Hamshire" width="300" height="300" /></a></th>\r\n</tr>\r\n</thead>\r\n</table>\r\nThe Water Resources Management Plan (2025 – 2075) responds to several key challenges. There is the need to leave more water in the environment to benefit nature, continue to serve a rapidly growing population and to adapt our ways of life to a changing climate. The plan focuses on making the best use of the resources already available, by working with and encouraging customers and businesses to use water more wisely, reducing leakage as well as identifying new reliable sources of water where necessary.\r\n\r\nA cornerstone of the plan is the introduction of smart water meters for Portsmouth Water customers across the area of supply. The metering rollout will put customers in control of the water they use whilst identifying leaks in their homes that would likely otherwise go undiscovered. Smart Water Meters will also allow Portsmouth Water to identify leaks coming from its own pipe network, both preventing wasted water and improving overall efficiency.\r\n\r\nAccompanying the change will be new ways to access information. A new app will allow customers who choose to, to understand their water use, track it easily and ask questions. The plan addresses how vital it is that Portsmouth Water and customers work together to improve our local environment by using water wisely.\r\n\r\nThe plan also includes the delivery of Havant Thicket Reservoir, the first major new UK reservoir in over 30 years. This reservoir will not only provide a new sustainable water source, but will also bring significant benefits to the local community, and will deliver an environmental net gain. This includes the creation of a new green leisure hub, wetlands, and a network of footpaths, cycle routes, and bridleways.\r\n\r\nThe Water Resources Management Plan, which has been endorsed by Government, has been created in consultation with local communities and in collaboration with other water companies. It is designed to benefit not just Portsmouth Water’s customers but also people, businesses, and the environment across the South East.\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<strong>Bob Taylor, Portsmouth Water CEO, said:</strong>\r\n“Whilst here at Portsmouth Water, we’ve historically enjoyed a plentiful supply of water, our rapidly growing population and less predictable climate, means this is changing. Our region is now classified as ‘water stressed’ by the Environment Agency and we need to ensure enough water is kept within the environment to feed the precious chalk streams in our supply area. We have a duty to preserve them and protect the biodiversity that surround them.\r\n\r\n“We’ve developed an ambitious plan to ensure that, despite these challenges, our customers will continue to receive a high-quality, reliable and affordable supply of water. It will include installing smart water meters to help us all use water more wisely, reducing leaks and developing Havant Thicket Reservoir – the first major UK reservoir in over 30 years.\r\n\r\n“I would like to thank everyone who has taken the time to share their views on this plan.”\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<em>All water companies prepare Water Resources Management Plans (WRMPs) which show how they will secure resilient water supplies for their customers.</em>\r\n\r\n<em>These plans consider how much water is available today, how much will be needed for the future and a series of options to make up the difference. They are reviewed every year and updated every five years, to make sure they always reflect the latest situation and especially customers’ needs.</em>\r\n\r\n<em>Water Companies are able to release their final plans once regulators have endorsed the plans and support the methodologies to deliver on the commitments of each water company.</em>\r\n\r\n[button title="Read Portsmouth Water\'s final Water Resources Management Plan" link="https://www.portsmouthwater.co.uk/news/publications/water-resources-planning/" target="_blank" align="center" icon="" icon_position="" color="#0079c2" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<strong>For more information</strong><strong>, please contact WRMP@portsmouthwater.co.uk</strong>', 'Portsmouth Water publishes ambitious 50-year plan to ensure high-quality, reliable water supply', '', 'inherit', 'closed', 'closed', '', '15042-revision-v1', '', '', '2024-10-28 10:01:16', '2024-10-28 10:01:16', '', 15042, 'https://www.portsmouthwater.co.uk/?p=15047', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15048, 22, '2024-10-28 10:04:27', '2024-10-28 10:04:27', '', 'Programme and Planning Lead - Asset Investment', '', 'publish', 'closed', 'closed', '', 'programme-and-planning-lead', '', '', '2024-11-22 21:16:48', '2024-11-22 21:16:48', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=current_vacancies&#038;p=15048', 0, 'current_vacancies', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15050, 22, '2024-10-28 10:04:27', '2024-10-28 10:04:27', '', 'Programme and Plannng Lead - Oct 2024', '', 'inherit', '', 'closed', '', 'programme-and-plannng-lead-oct-2024', '', '', '2024-10-28 10:04:27', '2024-10-28 10:04:27', '', 15048, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Programme-and-Plannng-Lead-Oct-2024.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15051, 27, '2024-10-28 10:04:37', '2024-10-28 10:04:37', '', 'WRMP1', '', 'inherit', 'closed', 'closed', '', 'wrmp1', '', '', '2024-10-28 10:05:17', '2024-10-28 10:05:17', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/WRMP1.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (15052, 27, '2024-10-28 10:04:43', '2024-10-28 10:04:43', '', 'WRMP2', '', 'inherit', 'closed', 'closed', '', 'wrmp2', '', '', '2024-10-28 10:05:41', '2024-10-28 10:05:41', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/WRMP2.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (15053, 27, '2024-10-28 10:04:49', '2024-10-28 10:04:49', '', 'WRMP 3', '', 'inherit', 'closed', 'closed', '', 'wrmp-3', '', '', '2024-10-28 10:06:09', '2024-10-28 10:06:09', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/WRMP-3.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (15054, 27, '2024-10-28 10:06:52', '2024-10-28 10:06:52', '<ul>\r\n 	<li style="text-align: left;"><strong>Portsmouth Water has published its new long-term plan to ensure all customers receive a reliable, sustainable and safe supply of water for the next 50 years.</strong></li>\r\n</ul>\r\n&nbsp;\r\n<table style="height: 49px;" width="1351">\r\n<thead>\r\n<tr>\r\n<th><a href="https://www.portsmouthwater.co.uk/news/publications/water-resources-planning/"><img class="aligncenter wp-image-15051 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/WRMP1-240x300.png" alt="Every five years, we publish our plan on how we will supply safe, reliable drinking water for the next 50 years" width="240" height="300" /></a></th>\r\n<th><a href="https://www.portsmouthwater.co.uk/news/publications/water-resources-planning/"><img class="aligncenter wp-image-15052 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/WRMP2-240x300.png" alt="We consider how much water we have available today, how much we need to supply in the future and then develop options to make up any difference." width="240" height="300" /></a></th>\r\n<th><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-5-1080x1080-1.jpg" target="_blank" rel="noopener"><img class="aligncenter wp-image-15053 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/WRMP-3-240x300.png" alt="By reading the plan, you’ll learn how we aim to Construct and fill the first reservoir the UK has seen in 30 years\r\nHalve leaks by 2040\r\nIncrease our resilience for drought\r\nUse smart water meters to help communities understand water and save it." width="240" height="300" /></a></th>\r\n</tr>\r\n</thead>\r\n</table>\r\nThe Water Resources Management Plan (2025 – 2075) responds to several key challenges. There is the need to leave more water in the environment to benefit nature, continue to serve a rapidly growing population and to adapt our ways of life to a changing climate. The plan focuses on making the best use of the resources already available, by working with and encouraging customers and businesses to use water more wisely, reducing leakage as well as identifying new reliable sources of water where necessary.\r\n\r\nA cornerstone of the plan is the introduction of smart water meters for Portsmouth Water customers across the area of supply. The metering rollout will put customers in control of the water they use whilst identifying leaks in their homes that would likely otherwise go undiscovered. Smart Water Meters will also allow Portsmouth Water to identify leaks coming from its own pipe network, both preventing wasted water and improving overall efficiency.\r\n\r\nAccompanying the change will be new ways to access information. A new app will allow customers who choose to, to understand their water use, track it easily and ask questions. The plan addresses how vital it is that Portsmouth Water and customers work together to improve our local environment by using water wisely.\r\n\r\nThe plan also includes the delivery of Havant Thicket Reservoir, the first major new UK reservoir in over 30 years. This reservoir will not only provide a new sustainable water source, but will also bring significant benefits to the local community, and will deliver an environmental net gain. This includes the creation of a new green leisure hub, wetlands, and a network of footpaths, cycle routes, and bridleways.\r\n\r\nThe Water Resources Management Plan, which has been endorsed by Government, has been created in consultation with local communities and in collaboration with other water companies. It is designed to benefit not just Portsmouth Water’s customers but also people, businesses, and the environment across the South East.\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<strong>Bob Taylor, Portsmouth Water CEO, said:</strong>\r\n“Whilst here at Portsmouth Water, we’ve historically enjoyed a plentiful supply of water, our rapidly growing population and less predictable climate, means this is changing. Our region is now classified as ‘water stressed’ by the Environment Agency and we need to ensure enough water is kept within the environment to feed the precious chalk streams in our supply area. We have a duty to preserve them and protect the biodiversity that surround them.\r\n\r\n“We’ve developed an ambitious plan to ensure that, despite these challenges, our customers will continue to receive a high-quality, reliable and affordable supply of water. It will include installing smart water meters to help us all use water more wisely, reducing leaks and developing Havant Thicket Reservoir – the first major UK reservoir in over 30 years.\r\n\r\n“I would like to thank everyone who has taken the time to share their views on this plan.”\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<em>All water companies prepare Water Resources Management Plans (WRMPs) which show how they will secure resilient water supplies for their customers.</em>\r\n\r\n<em>These plans consider how much water is available today, how much will be needed for the future and a series of options to make up the difference. They are reviewed every year and updated every five years, to make sure they always reflect the latest situation and especially customers’ needs.</em>\r\n\r\n<em>Water Companies are able to release their final plans once regulators have endorsed the plans and support the methodologies to deliver on the commitments of each water company.</em>\r\n\r\n[button title="Read Portsmouth Water\'s final Water Resources Management Plan" link="https://www.portsmouthwater.co.uk/news/publications/water-resources-planning/" target="_blank" align="center" icon="" icon_position="" color="#0079c2" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<strong>For more information</strong><strong>, please contact WRMP@portsmouthwater.co.uk</strong>', 'Portsmouth Water publishes ambitious 50-year plan to ensure high-quality, reliable water supply', '', 'inherit', 'closed', 'closed', '', '15042-revision-v1', '', '', '2024-10-28 10:06:52', '2024-10-28 10:06:52', '', 15042, 'https://www.portsmouthwater.co.uk/?p=15054', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15055, 27, '2024-10-28 10:07:12', '2024-10-28 10:07:12', '<h5><strong>Portsmouth Water has published its new long-term plan to ensure all customers receive a reliable, sustainable and safe supply of water for the next 50 years.</strong></h5>\r\n&nbsp;\r\n<table style="height: 49px;" width="1351">\r\n<thead>\r\n<tr>\r\n<th><a href="https://www.portsmouthwater.co.uk/news/publications/water-resources-planning/"><img class="aligncenter wp-image-15051 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/WRMP1-240x300.png" alt="Every five years, we publish our plan on how we will supply safe, reliable drinking water for the next 50 years" width="240" height="300" /></a></th>\r\n<th><a href="https://www.portsmouthwater.co.uk/news/publications/water-resources-planning/"><img class="aligncenter wp-image-15052 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/WRMP2-240x300.png" alt="We consider how much water we have available today, how much we need to supply in the future and then develop options to make up any difference." width="240" height="300" /></a></th>\r\n<th><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-5-1080x1080-1.jpg" target="_blank" rel="noopener"><img class="aligncenter wp-image-15053 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/WRMP-3-240x300.png" alt="By reading the plan, you’ll learn how we aim to Construct and fill the first reservoir the UK has seen in 30 years\r\nHalve leaks by 2040\r\nIncrease our resilience for drought\r\nUse smart water meters to help communities understand water and save it." width="240" height="300" /></a></th>\r\n</tr>\r\n</thead>\r\n</table>\r\nThe Water Resources Management Plan (2025 – 2075) responds to several key challenges. There is the need to leave more water in the environment to benefit nature, continue to serve a rapidly growing population and to adapt our ways of life to a changing climate. The plan focuses on making the best use of the resources already available, by working with and encouraging customers and businesses to use water more wisely, reducing leakage as well as identifying new reliable sources of water where necessary.\r\n\r\nA cornerstone of the plan is the introduction of smart water meters for Portsmouth Water customers across the area of supply. The metering rollout will put customers in control of the water they use whilst identifying leaks in their homes that would likely otherwise go undiscovered. Smart Water Meters will also allow Portsmouth Water to identify leaks coming from its own pipe network, both preventing wasted water and improving overall efficiency.\r\n\r\nAccompanying the change will be new ways to access information. A new app will allow customers who choose to, to understand their water use, track it easily and ask questions. The plan addresses how vital it is that Portsmouth Water and customers work together to improve our local environment by using water wisely.\r\n\r\nThe plan also includes the delivery of Havant Thicket Reservoir, the first major new UK reservoir in over 30 years. This reservoir will not only provide a new sustainable water source, but will also bring significant benefits to the local community, and will deliver an environmental net gain. This includes the creation of a new green leisure hub, wetlands, and a network of footpaths, cycle routes, and bridleways.\r\n\r\nThe Water Resources Management Plan, which has been endorsed by Government, has been created in consultation with local communities and in collaboration with other water companies. It is designed to benefit not just Portsmouth Water’s customers but also people, businesses, and the environment across the South East.\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<strong>Bob Taylor, Portsmouth Water CEO, said:</strong>\r\n“Whilst here at Portsmouth Water, we’ve historically enjoyed a plentiful supply of water, our rapidly growing population and less predictable climate, means this is changing. Our region is now classified as ‘water stressed’ by the Environment Agency and we need to ensure enough water is kept within the environment to feed the precious chalk streams in our supply area. We have a duty to preserve them and protect the biodiversity that surround them.\r\n\r\n“We’ve developed an ambitious plan to ensure that, despite these challenges, our customers will continue to receive a high-quality, reliable and affordable supply of water. It will include installing smart water meters to help us all use water more wisely, reducing leaks and developing Havant Thicket Reservoir – the first major UK reservoir in over 30 years.\r\n\r\n“I would like to thank everyone who has taken the time to share their views on this plan.”\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<em>All water companies prepare Water Resources Management Plans (WRMPs) which show how they will secure resilient water supplies for their customers.</em>\r\n\r\n<em>These plans consider how much water is available today, how much will be needed for the future and a series of options to make up the difference. They are reviewed every year and updated every five years, to make sure they always reflect the latest situation and especially customers’ needs.</em>\r\n\r\n<em>Water Companies are able to release their final plans once regulators have endorsed the plans and support the methodologies to deliver on the commitments of each water company.</em>\r\n\r\n[button title="Read Portsmouth Water\'s final Water Resources Management Plan" link="https://www.portsmouthwater.co.uk/news/publications/water-resources-planning/" target="_blank" align="center" icon="" icon_position="" color="#0079c2" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<strong>For more information</strong><strong>, please contact WRMP@portsmouthwater.co.uk</strong>', 'Portsmouth Water publishes ambitious 50-year plan to ensure high-quality, reliable water supply', '', 'inherit', 'closed', 'closed', '', '15042-revision-v1', '', '', '2024-10-28 10:07:12', '2024-10-28 10:07:12', '', 15042, 'https://www.portsmouthwater.co.uk/?p=15055', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15056, 27, '2024-10-28 10:07:38', '2024-10-28 10:07:38', '<h5><strong>Portsmouth Water has published its new long-term plan to ensure all customers receive a reliable, sustainable and safe supply of water for the next 50 years.</strong></h5>\r\n&nbsp;\r\n<table style="height: 49px;" width="1351">\r\n<thead>\r\n<tr>\r\n<th><a href="https://www.portsmouthwater.co.uk/news/publications/water-resources-planning/"><img class="aligncenter wp-image-15051 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/WRMP1-240x300.png" alt="Every five years, we publish our plan on how we will supply safe, reliable drinking water for the next 50 years" width="240" height="300" /></a></th>\r\n<th><a href="https://www.portsmouthwater.co.uk/news/publications/water-resources-planning/"><img class="aligncenter wp-image-15052 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/WRMP2-240x300.png" alt="We consider how much water we have available today, how much we need to supply in the future and then develop options to make up any difference." width="240" height="300" /></a></th>\r\n<th><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/Image-5-1080x1080-1.jpg" target="_blank" rel="noopener"><img class="aligncenter wp-image-15053 size-medium" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/WRMP-3-240x300.png" alt="By reading the plan, you’ll learn how we aim to Construct and fill the first reservoir the UK has seen in 30 years Halve leaks by 2040 Increase our resilience for drought Use smart water meters to help communities understand water and save it." width="240" height="300" /></a></th>\r\n</tr>\r\n</thead>\r\n</table>\r\nThe Water Resources Management Plan (2025 – 2075) responds to several key challenges. There is the need to leave more water in the environment to benefit nature, continue to serve a rapidly growing population and to adapt our ways of life to a changing climate. The plan focuses on making the best use of the resources already available, by working with and encouraging customers and businesses to use water more wisely, reducing leakage as well as identifying new reliable sources of water where necessary.\r\n\r\nA cornerstone of the plan is the introduction of smart water meters for Portsmouth Water customers across the area of supply. The metering rollout will put customers in control of the water they use whilst identifying leaks in their homes that would likely otherwise go undiscovered. Smart Water Meters will also allow Portsmouth Water to identify leaks coming from its own pipe network, both preventing wasted water and improving overall efficiency.\r\n\r\nAccompanying the change will be new ways to access information. A new app will allow customers who choose to, to understand their water use, track it easily and ask questions. The plan addresses how vital it is that Portsmouth Water and customers work together to improve our local environment by using water wisely.\r\n\r\nThe plan also includes the delivery of Havant Thicket Reservoir, the first major new UK reservoir in over 30 years. This reservoir will not only provide a new sustainable water source, but will also bring significant benefits to the local community, and will deliver an environmental net gain. This includes the creation of a new green leisure hub, wetlands, and a network of footpaths, cycle routes, and bridleways.\r\n\r\nThe Water Resources Management Plan, which has been endorsed by Government, has been created in consultation with local communities and in collaboration with other water companies. It is designed to benefit not just Portsmouth Water’s customers but also people, businesses, and the environment across the South East.\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<strong>Bob Taylor, Portsmouth Water CEO, said:</strong>\r\n“Whilst here at Portsmouth Water, we’ve historically enjoyed a plentiful supply of water, our rapidly growing population and less predictable climate, means this is changing. Our region is now classified as ‘water stressed’ by the Environment Agency and we need to ensure enough water is kept within the environment to feed the precious chalk streams in our supply area. We have a duty to preserve them and protect the biodiversity that surround them.\r\n\r\n“We’ve developed an ambitious plan to ensure that, despite these challenges, our customers will continue to receive a high-quality, reliable and affordable supply of water. It will include installing smart water meters to help us all use water more wisely, reducing leaks and developing Havant Thicket Reservoir – the first major UK reservoir in over 30 years.\r\n\r\n“I would like to thank everyone who has taken the time to share their views on this plan.”\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<em>All water companies prepare Water Resources Management Plans (WRMPs) which show how they will secure resilient water supplies for their customers.</em>\r\n\r\n<em>These plans consider how much water is available today, how much will be needed for the future and a series of options to make up the difference. They are reviewed every year and updated every five years, to make sure they always reflect the latest situation and especially customers’ needs.</em>\r\n\r\n<em>Water Companies are able to release their final plans once regulators have endorsed the plans and support the methodologies to deliver on the commitments of each water company.</em>\r\n\r\n[button title="Read Portsmouth Water\'s final Water Resources Management Plan" link="https://www.portsmouthwater.co.uk/news/publications/water-resources-planning/" target="_blank" align="center" icon="" icon_position="" color="#0079c2" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n[divider height="30" style="default" line="default" color="" themecolor="0"]\r\n\r\n<strong>For more information</strong><strong>, please contact WRMP@portsmouthwater.co.uk</strong>', 'Portsmouth Water publishes ambitious 50-year plan to ensure high-quality, reliable water supply', '', 'inherit', 'closed', 'closed', '', '15042-revision-v1', '', '', '2024-10-28 10:07:38', '2024-10-28 10:07:38', '', 15042, 'https://www.portsmouthwater.co.uk/?p=15056', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15058, 1, '2024-10-28 12:54:37', '2024-10-28 12:54:37', '', 'Portsmouth Water Employee Benefits', '', 'inherit', '', 'closed', '', 'portsmouth-water-employee-benefits', '', '', '2024-10-28 12:54:37', '2024-10-28 12:54:37', '', 14175, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Portsmouth-Water-Employee-Benefits.jpg', 0, 'attachment', 'image/jpeg', 0); 
INSERT INTO `wlcj_posts` VALUES (15059, 19, '2024-10-29 14:17:41', '2024-10-29 14:17:41', '', 'Senior Catchment Management Officer', '', 'publish', 'closed', 'closed', '', 'senior-catchment-management-officer', '', '', '2024-10-29 14:17:41', '2024-10-29 14:17:41', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=current_vacancies&#038;p=15059', 0, 'current_vacancies', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15060, 19, '2024-10-29 14:17:41', '2024-10-29 14:17:41', '', 'Senior Catchment Management Officer - Oct 24', '', 'inherit', '', 'closed', '', 'senior-catchment-management-officer-oct-24', '', '', '2024-10-29 14:17:41', '2024-10-29 14:17:41', '', 15059, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Senior-Catchment-Management-Officer-Oct-24.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15065, 22, '2024-11-08 17:49:22', '2024-11-08 17:49:22', '', 'ERP Senior Business Analyst', '', 'publish', 'closed', 'closed', '', 'erp-senior-business-analyst', '', '', '2024-12-11 16:12:01', '2024-12-11 16:12:01', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=current_vacancies&#038;p=15065', 0, 'current_vacancies', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15066, 22, '2024-11-08 17:49:22', '2024-11-08 17:49:22', '', 'ERP Senior Business Analyst Nov 2024', '', 'inherit', '', 'closed', '', 'erp-senior-business-analyst-nov-2024', '', '', '2024-11-08 17:49:22', '2024-11-08 17:49:22', '', 15065, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/11/ERP-Senior-Business-Analyst-Nov-2024.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15070, 27, '2024-11-13 08:57:15', '2024-11-13 08:57:15', '<h3>We must identify ways in which we can improve future resilience of drinking water supplies for our customers and communities.</h3>\r\nOur proposed new water booster station in Havant, known as Racton Water Booster Station (WBS), will mean we are able to transfer water from the existing reservoir at Farlington to Racton.\r\n\r\nRacton Reservoir supplies customers across Emsworth, Havant and Leigh Park communities. Farlington Reservoir supplies customers across Portsmouth and Havant. Portsmouth Water’s full planning application is to allow for a new building and related facilities to be located at New Road, Havant at the junction of Stockheath Lane, Trosnant Road and Brookfield Close.\r\n\r\n<strong><a style="color: #ed6c36; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Portsmouth-Water-RactonBooster-Leaflet-October-2024.pdf" target="_blank" rel="noopener">Read more about our Proposed Building Plans [PDF]</a></strong>\r\n<h5>Have Your Say on the Racton Booster Station Proposal</h5>\r\nBefore we submit our planning application, we’d very much welcome your feedback. If you have any questions or concerns about the proposals, or would like to make comments, please complete the below form. To allow us time to reflect your comments in our planning application, please submit your responses by 27th October 2024. [Submissions now closed].\r\n\r\n&nbsp;', 'Racton Booster', '', 'inherit', 'closed', 'closed', '', '14942-revision-v1', '', '', '2024-11-13 08:57:15', '2024-11-13 08:57:15', '', 14942, 'https://www.portsmouthwater.co.uk/?p=15070', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15073, 27, '2024-11-21 12:44:52', '2024-11-21 12:44:40', '<h3>Sign up for Priority Services Register for free for extra support when you need it.</h3>\r\nJoining our confidential Priority Services Register helps us prioritise customers who need extra support when communicating with us or during any service disruption to the water supply. Being on the register means our employees know about any special circumstances or needs you may have.\r\n\r\nThe register covers needs may be temporary, (such as after an operation or illness), or some may be longer term or chronic conditions. It also includes our elderly customers or those with children under 5. Our Priority Services Register is available to everyone that meets the list of eligibility criteria.\r\n\r\n<strong>As a Portsmouth Water customer, you can quickly and easily add, remove or update your details on our register via your online account. Alternatively, you can print off the paper form and send it to us. </strong>\r\n<h2>Services that we offer</h2>\r\nno-repeat;center top;;\r\n\r\nauto\r\n\r\nSending Your Bill:\r\n\r\n<strong>Talking bill service</strong> – When your bill is produced we will telephone you to tell you how much it is before we send it.\r\n\r\n<strong>Nominee Service</strong> – If it helps you could nominate someone else for us to send your bill to (perhaps a relative or friend). Your nominee would not be liable for your bill but could let you know the amount and date of the payment(s) required and possibly send the payment for you. Should the bill remain unpaid, any reminders would also be sent to your nominee. Circumstances, like a stay in hospital may prevent you from paying your bill – we can also notify your nominee if a bill remains unpaid.\r\n\r\n<strong>Large print bills</strong> – We can send your bill in large print if you have restricted sight.\r\n\r\nEmergencies and Interruptions:\r\n<h4>Emergencies and Interruptions to Your Water Supply</h4>\r\nOccasionally we have to interrupt water supplies to carry out planned repairs. We will warn you of these interruptions by delivering a card through your door. However, if you are blind, partially sighted or have difficulties reading English we can contact you by phone. If you have hearing difficulties we can contact a nominee to let them know when your supply is likely to be affected. Sometimes interruptions are caused by emergencies such as burst pipes. We cannot forewarn you of these, however we will let you know what the problem is, what action you should take and when normal supplies will be restored. If your water supply is interrupted for a long period of time and you are unable to collect water from a supply point we have arranged, we can deliver bottled water to your door.\r\n\r\nHome Visits:\r\n\r\nAt your request we can arrange a convenient time for a member of staff to visit your home. Our staff are trained to answer questions about your water supply, provide advice on water efficiency, assist you with queries about your bill and fill out application forms for our assistance tariffs.\r\n\r\nIdentification of Portsmouth Water Personnel:\r\n\r\nYou can have a personal password on your account that we will use every time we visit you, helping you to guard against bogus callers.\r\n\r\nPortsmouth Water staff can be identified by their photographic identification card, which they should show whenever they visit.\r\n\r\nIf you’re unsure don’t open the door!! Call us on 023 9247799 to confirm it is us.\r\n\r\nAccess to our Head Office at Havant:\r\n\r\nA clear visible ramp is available at our Head Office which leads straight into the reception area. Disabled toilet facilities are also available.\r\n\r\nCar parking is available on site\r\n\r\nHow to Beat the Bogus Caller: <img style="float: right; max-width: 30%;" src="/wp-content/uploads/2015/02/bogus-callers.jpg" alt="stop, chain, check" />\r\n<h4>Knock knock! Who\'s there? Be stranger aware!</h4>\r\nThe music-hall image of a man in a mask and striped jumper creeping around in the dark is a far cry from today’s burglar.\r\n\r\nThe modern day intruder is more likely to arrive in broad daylight and talk his way into your home by claiming he is from the Water Board or another utility company.\r\n\r\nBefore letting anyone into your home, we recommend you follow STOP, CHAIN, CHECK.\r\n\r\nIf you see anyone acting suspiciously contact the police on 999.\r\n<h4>You can identify Portsmouth Water staff by their:</h4>\r\n<img style="float: right; max-width: 20%;" src="/wp-content/uploads/2015/02/portsmouth-water-staff.png" />\r\n<ul>\r\n 	<li>Portsmouth Water photographic identification card</li>\r\n 	<li>Portsmouth Water uniform with kingfisher logo</li>\r\n 	<li>Portsmouth Water vehicle with kingfisher logo</li>\r\n</ul>\r\n<strong>If you are unsure please call us on 023 9247 7999.</strong>\r\n\r\naccordion\r\n<p style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">If you would like to register for Priority Services, you can either</span></p>\r\n\r\n<ul>\r\n 	<li style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">Fill in our secure online form below or</span></li>\r\n 	<li style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">Call our Customer Services department on 023 92499666</span></li>\r\n</ul>\r\nRegister for Priority Services\r\n\r\n&nbsp;\r\n\r\ncenter\r\n\r\nicon-download\r\n\r\nright\r\n\r\n#2a6dba\r\n\r\n#ffffff\r\n\r\n3', 'Priority Services Register', '', 'publish', 'open', 'open', '', 'priority-services', '', '', '2025-08-19 15:36:54', '2025-08-19 14:36:54', '', 1819, 'https://www.portsmouthwater.co.uk/?page_id=15073', 15, 'page', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15074, 27, '2024-11-14 10:16:04', '2024-11-14 10:16:04', 'intro\r\n\r\nA free service for our customers who need extra support. If you have specific requirements due to your age, ill health, a disability or a mental illness please register so we can help. See below for the services we offer.\r\n\r\nno-repeat;center top;;\r\n\r\nauto\r\n<h2>Services</h2>\r\nno-repeat;center top;;\r\n\r\nauto\r\n\r\nSending Your Bill:\r\n\r\n<strong>Talking bill service</strong> – When your bill is produced we will telephone you to tell you how much it is before we send it.\r\n\r\n<strong>Nominee Service</strong> – If it helps you could nominate someone else for us to send your bill to (perhaps a relative or friend). Your nominee would not be liable for your bill but could let you know the amount and date of the payment(s) required and possibly send the payment for you. Should the bill remain unpaid, any reminders would also be sent to your nominee. Circumstances, like a stay in hospital may prevent you from paying your bill – we can also notify your nominee if a bill remains unpaid.\r\n\r\n<strong>Large print bills</strong> – We can send your bill in large print if you have restricted sight.\r\n\r\nEmergencies and Interruptions:\r\n<h4>Emergencies and Interruptions to Your Water Supply</h4>\r\nOccasionally we have to interrupt water supplies to carry out planned repairs. We will warn you of these interruptions by delivering a card through your door. However, if you are blind, partially sighted or have difficulties reading English we can contact you by phone. If you have hearing difficulties we can contact a nominee to let them know when your supply is likely to be affected. Sometimes interruptions are caused by emergencies such as burst pipes. We cannot forewarn you of these, however we will let you know what the problem is, what action you should take and when normal supplies will be restored. If your water supply is interrupted for a long period of time and you are unable to collect water from a supply point we have arranged, we can deliver bottled water to your door.\r\n\r\nHome Visits:\r\n\r\nAt your request we can arrange a convenient time for a member of staff to visit your home. Our staff are trained to answer questions about your water supply, provide advice on water efficiency, assist you with queries about your bill and fill out application forms for our assistance tariffs.\r\n\r\nIdentification of Portsmouth Water Personnel:\r\n\r\nYou can have a personal password on your account that we will use every time we visit you, helping you to guard against bogus callers.\r\n\r\nPortsmouth Water staff can be identified by their photographic identification card, which they should show whenever they visit.\r\n\r\nIf you’re unsure don’t open the door!! Call us on 023 9247799 to confirm it is us.\r\n\r\nAccess to our Head Office at Havant:\r\n\r\nA clear visible ramp is available at our Head Office which leads straight into the reception area. Disabled toilet facilities are also available.\r\n\r\nCar parking is available on site\r\n\r\nHow to Beat the Bogus Caller: <img style="float: right; max-width: 30%;" src="/wp-content/uploads/2015/02/bogus-callers.jpg" alt="stop, chain, check" />\r\n<h4>Knock knock! Who\'s there? Be stranger aware!</h4>\r\nThe music-hall image of a man in a mask and striped jumper creeping around in the dark is a far cry from today’s burglar.\r\n\r\nThe modern day intruder is more likely to arrive in broad daylight and talk his way into your home by claiming he is from the Water Board or another utility company.\r\n\r\nBefore letting anyone into your home, we recommend you follow STOP, CHAIN, CHECK.\r\n\r\nIf you see anyone acting suspiciously contact the police on 999.\r\n<h4>You can identify Portsmouth Water staff by their:</h4>\r\n<img style="float: right; max-width: 20%;" src="/wp-content/uploads/2015/02/portsmouth-water-staff.png" />\r\n<ul>\r\n 	<li>Portsmouth Water photographic identification card</li>\r\n 	<li>Portsmouth Water uniform with kingfisher logo</li>\r\n 	<li>Portsmouth Water vehicle with kingfisher logo</li>\r\n</ul>\r\n<strong>If you are unsure please call us on 023 9247 7999.</strong>\r\n\r\naccordion\r\n<p style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">If you would like to register for Priority Services, you can either</span></p>\r\n\r\n<ul>\r\n 	<li style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">Fill in our secure online form below or</span></li>\r\n 	<li style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">Call our Customer Services department on 023 92499666</span></li>\r\n</ul>\r\nRegister for Priority Services\r\n\r\n&nbsp;\r\n\r\ncenter\r\n\r\nicon-download\r\n\r\nright\r\n\r\n#2a6dba\r\n\r\n#ffffff\r\n\r\n3', 'Priority Services Register', '', 'inherit', 'closed', 'closed', '', '15073-revision-v1', '', '', '2024-11-14 10:16:04', '2024-11-14 10:16:04', '', 15073, 'https://www.portsmouthwater.co.uk/?p=15074', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15076, 27, '2024-11-14 10:49:12', '2024-11-14 10:49:12', '<h3>Sign up for Priority Services Register for free for extra care and support when you need it.</h3>\r\nJoining our confidential Priority Services Register helps us prioritise customers who need extra support during any service disruption to the water supply. Being on the register means our employees know about any special circumstances or needs you may have.\r\n\r\nThe register covers needs may be temporary, (such as after an operation or illness), or some may be longer term or chronic conditions. It also includes our elderly customers or those with children under 5. Our Priority Services Register is available to everyone that meets the list of eligibility criteria.\r\n\r\n<strong>As a Portsmouth Water customer, you can quickly and easily add, remove or update your details on our register via your online account. Alternatively, you can print off the paper form and send it to us. </strong>\r\n<h2>Services</h2>\r\nno-repeat;center top;;\r\n\r\nauto\r\n\r\nSending Your Bill:\r\n\r\n<strong>Talking bill service</strong> – When your bill is produced we will telephone you to tell you how much it is before we send it.\r\n\r\n<strong>Nominee Service</strong> – If it helps you could nominate someone else for us to send your bill to (perhaps a relative or friend). Your nominee would not be liable for your bill but could let you know the amount and date of the payment(s) required and possibly send the payment for you. Should the bill remain unpaid, any reminders would also be sent to your nominee. Circumstances, like a stay in hospital may prevent you from paying your bill – we can also notify your nominee if a bill remains unpaid.\r\n\r\n<strong>Large print bills</strong> – We can send your bill in large print if you have restricted sight.\r\n\r\nEmergencies and Interruptions:\r\n<h4>Emergencies and Interruptions to Your Water Supply</h4>\r\nOccasionally we have to interrupt water supplies to carry out planned repairs. We will warn you of these interruptions by delivering a card through your door. However, if you are blind, partially sighted or have difficulties reading English we can contact you by phone. If you have hearing difficulties we can contact a nominee to let them know when your supply is likely to be affected. Sometimes interruptions are caused by emergencies such as burst pipes. We cannot forewarn you of these, however we will let you know what the problem is, what action you should take and when normal supplies will be restored. If your water supply is interrupted for a long period of time and you are unable to collect water from a supply point we have arranged, we can deliver bottled water to your door.\r\n\r\nHome Visits:\r\n\r\nAt your request we can arrange a convenient time for a member of staff to visit your home. Our staff are trained to answer questions about your water supply, provide advice on water efficiency, assist you with queries about your bill and fill out application forms for our assistance tariffs.\r\n\r\nIdentification of Portsmouth Water Personnel:\r\n\r\nYou can have a personal password on your account that we will use every time we visit you, helping you to guard against bogus callers.\r\n\r\nPortsmouth Water staff can be identified by their photographic identification card, which they should show whenever they visit.\r\n\r\nIf you’re unsure don’t open the door!! Call us on 023 9247799 to confirm it is us.\r\n\r\nAccess to our Head Office at Havant:\r\n\r\nA clear visible ramp is available at our Head Office which leads straight into the reception area. Disabled toilet facilities are also available.\r\n\r\nCar parking is available on site\r\n\r\nHow to Beat the Bogus Caller: <img style="float: right; max-width: 30%;" src="/wp-content/uploads/2015/02/bogus-callers.jpg" alt="stop, chain, check" />\r\n<h4>Knock knock! Who\'s there? Be stranger aware!</h4>\r\nThe music-hall image of a man in a mask and striped jumper creeping around in the dark is a far cry from today’s burglar.\r\n\r\nThe modern day intruder is more likely to arrive in broad daylight and talk his way into your home by claiming he is from the Water Board or another utility company.\r\n\r\nBefore letting anyone into your home, we recommend you follow STOP, CHAIN, CHECK.\r\n\r\nIf you see anyone acting suspiciously contact the police on 999.\r\n<h4>You can identify Portsmouth Water staff by their:</h4>\r\n<img style="float: right; max-width: 20%;" src="/wp-content/uploads/2015/02/portsmouth-water-staff.png" />\r\n<ul>\r\n 	<li>Portsmouth Water photographic identification card</li>\r\n 	<li>Portsmouth Water uniform with kingfisher logo</li>\r\n 	<li>Portsmouth Water vehicle with kingfisher logo</li>\r\n</ul>\r\n<strong>If you are unsure please call us on 023 9247 7999.</strong>\r\n\r\naccordion\r\n<p style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">If you would like to register for Priority Services, you can either</span></p>\r\n\r\n<ul>\r\n 	<li style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">Fill in our secure online form below or</span></li>\r\n 	<li style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">Call our Customer Services department on 023 92499666</span></li>\r\n</ul>\r\nRegister for Priority Services\r\n\r\n&nbsp;\r\n\r\ncenter\r\n\r\nicon-download\r\n\r\nright\r\n\r\n#2a6dba\r\n\r\n#ffffff\r\n\r\n3', 'Priority Services Register', '', 'inherit', 'closed', 'closed', '', '15073-revision-v1', '', '', '2024-11-14 10:49:12', '2024-11-14 10:49:12', '', 15073, 'https://www.portsmouthwater.co.uk/?p=15076', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15077, 27, '2024-11-14 10:53:57', '2024-11-14 10:53:57', '', 'PWL_PRIORITY SERVICES_REQUEST_FORM', '', 'inherit', '', 'closed', '', 'pwl_priority-services_request_form', '', '', '2024-11-14 10:53:57', '2024-11-14 10:53:57', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/11/PWL_PRIORITY-SERVICES_REQUEST_FORM.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15078, 27, '2024-11-14 11:03:44', '2024-11-14 11:03:44', '<h3>Sign up for Priority Services Register for free for extra support when you need it.</h3>\r\nJoining our confidential Priority Services Register helps us prioritise customers who need extra support during any service disruption to the water supply. Being on the register means our employees know about any special circumstances or needs you may have.\r\n\r\nThe register covers needs may be temporary, (such as after an operation or illness), or some may be longer term or chronic conditions. It also includes our elderly customers or those with children under 5. Our Priority Services Register is available to everyone that meets the list of eligibility criteria.\r\n\r\n<strong>As a Portsmouth Water customer, you can quickly and easily add, remove or update your details on our register via your online account. Alternatively, you can print off the paper form and send it to us. </strong>\r\n<h2>Services</h2>\r\nno-repeat;center top;;\r\n\r\nauto\r\n\r\nSending Your Bill:\r\n\r\n<strong>Talking bill service</strong> – When your bill is produced we will telephone you to tell you how much it is before we send it.\r\n\r\n<strong>Nominee Service</strong> – If it helps you could nominate someone else for us to send your bill to (perhaps a relative or friend). Your nominee would not be liable for your bill but could let you know the amount and date of the payment(s) required and possibly send the payment for you. Should the bill remain unpaid, any reminders would also be sent to your nominee. Circumstances, like a stay in hospital may prevent you from paying your bill – we can also notify your nominee if a bill remains unpaid.\r\n\r\n<strong>Large print bills</strong> – We can send your bill in large print if you have restricted sight.\r\n\r\nEmergencies and Interruptions:\r\n<h4>Emergencies and Interruptions to Your Water Supply</h4>\r\nOccasionally we have to interrupt water supplies to carry out planned repairs. We will warn you of these interruptions by delivering a card through your door. However, if you are blind, partially sighted or have difficulties reading English we can contact you by phone. If you have hearing difficulties we can contact a nominee to let them know when your supply is likely to be affected. Sometimes interruptions are caused by emergencies such as burst pipes. We cannot forewarn you of these, however we will let you know what the problem is, what action you should take and when normal supplies will be restored. If your water supply is interrupted for a long period of time and you are unable to collect water from a supply point we have arranged, we can deliver bottled water to your door.\r\n\r\nHome Visits:\r\n\r\nAt your request we can arrange a convenient time for a member of staff to visit your home. Our staff are trained to answer questions about your water supply, provide advice on water efficiency, assist you with queries about your bill and fill out application forms for our assistance tariffs.\r\n\r\nIdentification of Portsmouth Water Personnel:\r\n\r\nYou can have a personal password on your account that we will use every time we visit you, helping you to guard against bogus callers.\r\n\r\nPortsmouth Water staff can be identified by their photographic identification card, which they should show whenever they visit.\r\n\r\nIf you’re unsure don’t open the door!! Call us on 023 9247799 to confirm it is us.\r\n\r\nAccess to our Head Office at Havant:\r\n\r\nA clear visible ramp is available at our Head Office which leads straight into the reception area. Disabled toilet facilities are also available.\r\n\r\nCar parking is available on site\r\n\r\nHow to Beat the Bogus Caller: <img style="float: right; max-width: 30%;" src="/wp-content/uploads/2015/02/bogus-callers.jpg" alt="stop, chain, check" />\r\n<h4>Knock knock! Who\'s there? Be stranger aware!</h4>\r\nThe music-hall image of a man in a mask and striped jumper creeping around in the dark is a far cry from today’s burglar.\r\n\r\nThe modern day intruder is more likely to arrive in broad daylight and talk his way into your home by claiming he is from the Water Board or another utility company.\r\n\r\nBefore letting anyone into your home, we recommend you follow STOP, CHAIN, CHECK.\r\n\r\nIf you see anyone acting suspiciously contact the police on 999.\r\n<h4>You can identify Portsmouth Water staff by their:</h4>\r\n<img style="float: right; max-width: 20%;" src="/wp-content/uploads/2015/02/portsmouth-water-staff.png" />\r\n<ul>\r\n 	<li>Portsmouth Water photographic identification card</li>\r\n 	<li>Portsmouth Water uniform with kingfisher logo</li>\r\n 	<li>Portsmouth Water vehicle with kingfisher logo</li>\r\n</ul>\r\n<strong>If you are unsure please call us on 023 9247 7999.</strong>\r\n\r\naccordion\r\n<p style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">If you would like to register for Priority Services, you can either</span></p>\r\n\r\n<ul>\r\n 	<li style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">Fill in our secure online form below or</span></li>\r\n 	<li style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">Call our Customer Services department on 023 92499666</span></li>\r\n</ul>\r\nRegister for Priority Services\r\n\r\n&nbsp;\r\n\r\ncenter\r\n\r\nicon-download\r\n\r\nright\r\n\r\n#2a6dba\r\n\r\n#ffffff\r\n\r\n3', 'Priority Services Register', '', 'inherit', 'closed', 'closed', '', '15073-revision-v1', '', '', '2024-11-14 11:03:44', '2024-11-14 11:03:44', '', 15073, 'https://www.portsmouthwater.co.uk/?p=15078', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15079, 27, '2024-11-14 11:16:21', '2024-11-14 11:16:21', '<h3>Sign up for Priority Services Register for free for extra support when you need it.</h3>\r\nJoining our confidential Priority Services Register helps us prioritise customers who need extra support during any service disruption to the water supply. Being on the register means our employees know about any special circumstances or needs you may have.\r\n\r\nThe register covers needs may be temporary, (such as after an operation or illness), or some may be longer term or chronic conditions. It also includes our elderly customers or those with children under 5. Our Priority Services Register is available to everyone that meets the list of eligibility criteria.\r\n\r\n<strong>As a Portsmouth Water customer, you can quickly and easily add, remove or update your details on our register via your online account. Alternatively, you can print off the paper form and send it to us. </strong>\r\n<h2>Services that we offer</h2>\r\nno-repeat;center top;;\r\n\r\nauto\r\n\r\nSending Your Bill:\r\n\r\n<strong>Talking bill service</strong> – When your bill is produced we will telephone you to tell you how much it is before we send it.\r\n\r\n<strong>Nominee Service</strong> – If it helps you could nominate someone else for us to send your bill to (perhaps a relative or friend). Your nominee would not be liable for your bill but could let you know the amount and date of the payment(s) required and possibly send the payment for you. Should the bill remain unpaid, any reminders would also be sent to your nominee. Circumstances, like a stay in hospital may prevent you from paying your bill – we can also notify your nominee if a bill remains unpaid.\r\n\r\n<strong>Large print bills</strong> – We can send your bill in large print if you have restricted sight.\r\n\r\nEmergencies and Interruptions:\r\n<h4>Emergencies and Interruptions to Your Water Supply</h4>\r\nOccasionally we have to interrupt water supplies to carry out planned repairs. We will warn you of these interruptions by delivering a card through your door. However, if you are blind, partially sighted or have difficulties reading English we can contact you by phone. If you have hearing difficulties we can contact a nominee to let them know when your supply is likely to be affected. Sometimes interruptions are caused by emergencies such as burst pipes. We cannot forewarn you of these, however we will let you know what the problem is, what action you should take and when normal supplies will be restored. If your water supply is interrupted for a long period of time and you are unable to collect water from a supply point we have arranged, we can deliver bottled water to your door.\r\n\r\nHome Visits:\r\n\r\nAt your request we can arrange a convenient time for a member of staff to visit your home. Our staff are trained to answer questions about your water supply, provide advice on water efficiency, assist you with queries about your bill and fill out application forms for our assistance tariffs.\r\n\r\nIdentification of Portsmouth Water Personnel:\r\n\r\nYou can have a personal password on your account that we will use every time we visit you, helping you to guard against bogus callers.\r\n\r\nPortsmouth Water staff can be identified by their photographic identification card, which they should show whenever they visit.\r\n\r\nIf you’re unsure don’t open the door!! Call us on 023 9247799 to confirm it is us.\r\n\r\nAccess to our Head Office at Havant:\r\n\r\nA clear visible ramp is available at our Head Office which leads straight into the reception area. Disabled toilet facilities are also available.\r\n\r\nCar parking is available on site\r\n\r\nHow to Beat the Bogus Caller: <img style="float: right; max-width: 30%;" src="/wp-content/uploads/2015/02/bogus-callers.jpg" alt="stop, chain, check" />\r\n<h4>Knock knock! Who\'s there? Be stranger aware!</h4>\r\nThe music-hall image of a man in a mask and striped jumper creeping around in the dark is a far cry from today’s burglar.\r\n\r\nThe modern day intruder is more likely to arrive in broad daylight and talk his way into your home by claiming he is from the Water Board or another utility company.\r\n\r\nBefore letting anyone into your home, we recommend you follow STOP, CHAIN, CHECK.\r\n\r\nIf you see anyone acting suspiciously contact the police on 999.\r\n<h4>You can identify Portsmouth Water staff by their:</h4>\r\n<img style="float: right; max-width: 20%;" src="/wp-content/uploads/2015/02/portsmouth-water-staff.png" />\r\n<ul>\r\n 	<li>Portsmouth Water photographic identification card</li>\r\n 	<li>Portsmouth Water uniform with kingfisher logo</li>\r\n 	<li>Portsmouth Water vehicle with kingfisher logo</li>\r\n</ul>\r\n<strong>If you are unsure please call us on 023 9247 7999.</strong>\r\n\r\naccordion\r\n<p style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">If you would like to register for Priority Services, you can either</span></p>\r\n\r\n<ul>\r\n 	<li style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">Fill in our secure online form below or</span></li>\r\n 	<li style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">Call our Customer Services department on 023 92499666</span></li>\r\n</ul>\r\nRegister for Priority Services\r\n\r\n&nbsp;\r\n\r\ncenter\r\n\r\nicon-download\r\n\r\nright\r\n\r\n#2a6dba\r\n\r\n#ffffff\r\n\r\n3', 'Priority Services Register', '', 'inherit', 'closed', 'closed', '', '15073-revision-v1', '', '', '2024-11-14 11:16:21', '2024-11-14 11:16:21', '', 15073, 'https://www.portsmouthwater.co.uk/?p=15079', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15081, 19, '2024-11-14 11:33:35', '2024-11-14 11:33:35', '', 'Senior Water Risk Assessor Nov24', '', 'inherit', '', 'closed', '', 'senior-water-risk-assessor-nov24', '', '', '2024-11-14 11:33:35', '2024-11-14 11:33:35', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/11/Senior-Water-Risk-Assessor-Nov24.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15082, 22, '2024-11-14 12:43:34', '2024-11-14 12:43:34', '', 'Facilities Operative', '', 'publish', 'closed', 'closed', '', 'facilities-operative', '', '', '2024-11-14 12:43:34', '2024-11-14 12:43:34', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=current_vacancies&#038;p=15082', 0, 'current_vacancies', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15083, 22, '2024-11-14 12:43:34', '2024-11-14 12:43:34', '', 'Facilities Operative Oct 24', '', 'inherit', '', 'closed', '', 'facilities-operative-oct-24', '', '', '2024-11-14 12:43:34', '2024-11-14 12:43:34', '', 15082, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/11/Facilities-Operative-Oct-24.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15084, 1, '2024-11-14 13:46:40', '2024-11-14 13:46:40', '', 'dc_badge1', '', 'inherit', '', 'closed', '', 'dc_badge1', '', '', '2024-11-14 13:46:40', '2024-11-14 13:46:40', '', 2153, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/11/dc_badge1.png', 0, 'attachment', 'image/png', 0); 
INSERT INTO `wlcj_posts` VALUES (15085, 1, '2024-11-14 15:52:37', '2024-11-14 15:52:58', '[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="Contact us about something else"]\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td>Customer Services opening hours</td>\r\n<td><strong>Billing &amp; account enquiries</strong>\r\n\r\nMonday to Friday 8am – 5pm\r\n\r\n<strong>Water supply, water quality enquiries and other enquiries</strong>\r\n\r\nMonday to Friday 8.30am – 4.30pm</td>\r\n</tr>\r\n<tr>\r\n<td>Email enquiries</td>\r\n<td>If you need to ask or tell us something else not covered in the forms on this web page, please complete this <a href="#contact-form">form</a></td>\r\n</tr>\r\n<tr>\r\n<td>Billing &amp; account enquiries\r\n\r\nWater meter enquiries</td>\r\n<td>023 9249 9666</td>\r\n</tr>\r\n<tr>\r\n<td>Bereavement notification</td>\r\n<td>We have partnered with <a href="https://www.settld.care/what-to-do-when-an-account-holder-dies/water/portsmouth-water/?utm_source=portsmouthcontact&amp;utm_medium=link" target="_blank" rel="noopener">Settld</a> to provide a free online form to notify us of the death. If you need to, you can also use Settld to inform all other organisations (from banks to social media providers), in one go.</td>\r\n</tr>\r\n<tr>\r\n<td>24-hour emergency line</td>\r\n<td>023 9247 7999</td>\r\n</tr>\r\n<tr>\r\n<td>Water supply network enquiries</td>\r\n<td>023 9249 9888 (leaks, new supplies, repairs, plumbing and water regulations)\r\n<strong>24-hour Freephone Leak Line</strong> 0800 434 6104</td>\r\n</tr>\r\n<tr>\r\n<td>General enquiries\r\n\r\nWater quality enquiries (taste, smell, appearance)</td>\r\n<td>023 9249 9888</td>\r\n</tr>\r\n<tr>\r\n<td>Head Office address</td>\r\n<td>Po Box 99, West Street, Havant, Hampshire, PO9 1LG</td>\r\n</tr>\r\n<tr>\r\n<td>How to find us</td>\r\n<td><a href="https://goo.gl/maps/NaFxM" target="_blank" rel="noopener noreferrer">Click here for a local map</a> (Postcode For Sat Nav: PO9 1LD)</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<h2 id="contact-form" style="margin-top: 40px; margin-bottom: 40px;">Contact form</h2>\r\n[gravityform id="29" title="false"]\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Contact Us', '', 'publish', 'closed', 'open', '', 'contact-us', '', '', '2025-05-22 11:34:07', '2025-05-22 10:34:07', '', 0, 'https://www.portsmouthwater.co.uk/?page_id=15085', 25, 'page', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15086, 1, '2024-11-14 13:51:50', '2024-11-14 13:51:50', '<table>\r\n<tbody>\r\n<tr>\r\n<td>Customer Services Opening Hours</td>\r\n<td><strong>Billing &amp; Account Enquiries</strong>\r\n\r\nMonday to Friday 8am – 5pm\r\n\r\n<strong>Water Supply, Water Quality Enquiries and Other Enquiries</strong>\r\n\r\nMonday to Friday 8.30am – 4.30pm</td>\r\n</tr>\r\n<tr>\r\n<td>Email enquiries</td>\r\n<td><a href="#contact-form">Please complete the form below</a></td>\r\n</tr>\r\n<tr>\r\n<td>Billing &amp; Account Enquiries\r\n\r\nWater Meter Enquiries</td>\r\n<td>023 9249 9666</td>\r\n</tr>\r\n<tr>\r\n<td>Bereavement Notification</td>\r\n<td>We have partnered with <a href="https://www.settld.care/what-to-do-when-an-account-holder-dies/water/portsmouth-water/?utm_source=portsmouthcontact&amp;utm_medium=link" target="_blank" rel="noopener">Settld</a> to provide a free online form to notify us of the death. If you need to, you can also use Settld to inform all other organisations (from banks to social media providers), in one go.</td>\r\n</tr>\r\n<tr>\r\n<td>24-Hour Emergency Line</td>\r\n<td>023 9247 7999</td>\r\n</tr>\r\n<tr>\r\n<td>Water Supply Network Enquiries</td>\r\n<td>023 9249 9888 (Leaks, New Supplies, Repairs, Plumbing and Water Regulations)</td>\r\n</tr>\r\n<tr>\r\n<td>General Enquiries\r\n\r\nWater Quality Enquiries (Taste, Smell, Appearance)</td>\r\n<td>023 9249 9888</td>\r\n</tr>\r\n<tr>\r\n<td>Head Office Address</td>\r\n<td>Po Box 99, West Street, Havant, Hampshire, PO9 1LG</td>\r\n</tr>\r\n<tr>\r\n<td>How to Find us</td>\r\n<td><a href="https://goo.gl/maps/NaFxM" target="_blank" rel="noopener noreferrer">Click Here For A Local Map</a> (Postcode For Sat Nav: PO9 1LD)</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<h2 id="contact-form" style="margin-top: 40px; margin-bottom: 40px;">Contact form</h2>\r\n[gravityform id="29" title="false"]\r\n<h2></h2>', 'Contact Us', '', 'inherit', 'closed', 'closed', '', '15085-revision-v1', '', '', '2024-11-14 13:51:50', '2024-11-14 13:51:50', '', 15085, 'https://www.portsmouthwater.co.uk/?p=15086', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15087, 1, '2024-11-14 15:42:08', '2024-11-14 15:42:08', '<table>\r\n<tbody>\r\n<tr>\r\n<td>Customer Services Opening Hours</td>\r\n<td><strong>Billing &amp; Account Enquiries</strong>\r\n\r\nMonday to Friday 8am – 5pm\r\n\r\n<strong>Water Supply, Water Quality Enquiries and Other Enquiries</strong>\r\n\r\nMonday to Friday 8.30am – 4.30pm</td>\r\n</tr>\r\n<tr>\r\n<td>Email enquiries</td>\r\n<td><a href="#contact-form">Please complete the form below</a></td>\r\n</tr>\r\n<tr>\r\n<td>Billing &amp; Account Enquiries\r\n\r\nWater Meter Enquiries</td>\r\n<td>023 9249 9666</td>\r\n</tr>\r\n<tr>\r\n<td>Bereavement Notification</td>\r\n<td>We have partnered with <a href="https://www.settld.care/what-to-do-when-an-account-holder-dies/water/portsmouth-water/?utm_source=portsmouthcontact&amp;utm_medium=link" target="_blank" rel="noopener">Settld</a> to provide a free online form to notify us of the death. If you need to, you can also use Settld to inform all other organisations (from banks to social media providers), in one go.</td>\r\n</tr>\r\n<tr>\r\n<td>24-Hour Emergency Line</td>\r\n<td>023 9247 7999</td>\r\n</tr>\r\n<tr>\r\n<td>Water Supply Network Enquiries</td>\r\n<td>023 9249 9888 (Leaks, New Supplies, Repairs, Plumbing and Water Regulations)</td>\r\n</tr>\r\n<tr>\r\n<td>General Enquiries\r\n\r\nWater Quality Enquiries (Taste, Smell, Appearance)</td>\r\n<td>023 9249 9888</td>\r\n</tr>\r\n<tr>\r\n<td>Head Office Address</td>\r\n<td>Po Box 99, West Street, Havant, Hampshire, PO9 1LG</td>\r\n</tr>\r\n<tr>\r\n<td>How to Find us</td>\r\n<td><a href="https://goo.gl/maps/NaFxM" target="_blank" rel="noopener noreferrer">Click Here For A Local Map</a> (Postcode For Sat Nav: PO9 1LD)</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="Title"]Content[/accordion_item]\r\n<h2 id="contact-form" style="margin-top: 40px; margin-bottom: 40px;">Contact form</h2>\r\n[gravityform id="29" title="false"]\r\n[/accordion]', 'Contact Us', '', 'inherit', 'closed', 'closed', '', '15085-revision-v1', '', '', '2024-11-14 15:42:08', '2024-11-14 15:42:08', '', 15085, 'https://www.portsmouthwater.co.uk/?p=15087', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15088, 1, '2024-11-14 15:42:45', '2024-11-14 15:42:45', '<table>\r\n<tbody>\r\n<tr>\r\n<td>Customer Services Opening Hours</td>\r\n<td><strong>Billing &amp; Account Enquiries</strong>\r\n\r\nMonday to Friday 8am – 5pm\r\n\r\n<strong>Water Supply, Water Quality Enquiries and Other Enquiries</strong>\r\n\r\nMonday to Friday 8.30am – 4.30pm</td>\r\n</tr>\r\n<tr>\r\n<td>Email enquiries</td>\r\n<td><a href="#contact-form">Please complete the form below</a></td>\r\n</tr>\r\n<tr>\r\n<td>Billing &amp; Account Enquiries\r\n\r\nWater Meter Enquiries</td>\r\n<td>023 9249 9666</td>\r\n</tr>\r\n<tr>\r\n<td>Bereavement Notification</td>\r\n<td>We have partnered with <a href="https://www.settld.care/what-to-do-when-an-account-holder-dies/water/portsmouth-water/?utm_source=portsmouthcontact&amp;utm_medium=link" target="_blank" rel="noopener">Settld</a> to provide a free online form to notify us of the death. If you need to, you can also use Settld to inform all other organisations (from banks to social media providers), in one go.</td>\r\n</tr>\r\n<tr>\r\n<td>24-Hour Emergency Line</td>\r\n<td>023 9247 7999</td>\r\n</tr>\r\n<tr>\r\n<td>Water Supply Network Enquiries</td>\r\n<td>023 9249 9888 (Leaks, New Supplies, Repairs, Plumbing and Water Regulations)</td>\r\n</tr>\r\n<tr>\r\n<td>General Enquiries\r\n\r\nWater Quality Enquiries (Taste, Smell, Appearance)</td>\r\n<td>023 9249 9888</td>\r\n</tr>\r\n<tr>\r\n<td>Head Office Address</td>\r\n<td>Po Box 99, West Street, Havant, Hampshire, PO9 1LG</td>\r\n</tr>\r\n<tr>\r\n<td>How to Find us</td>\r\n<td><a href="https://goo.gl/maps/NaFxM" target="_blank" rel="noopener noreferrer">Click Here For A Local Map</a> (Postcode For Sat Nav: PO9 1LD)</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="Title"]Content\r\n<h2 id="contact-form" style="margin-top: 40px; margin-bottom: 40px;">Contact form</h2>\r\n[gravityform id="29" title="false"]\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Contact Us', '', 'inherit', 'closed', 'closed', '', '15085-revision-v1', '', '', '2024-11-14 15:42:45', '2024-11-14 15:42:45', '', 15085, 'https://www.portsmouthwater.co.uk/?p=15088', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15089, 1, '2024-11-14 15:43:57', '2024-11-14 15:43:57', '[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="Contact information and general enquiry form"]\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td>Customer Services Opening Hours</td>\r\n<td><strong>Billing &amp; Account Enquiries</strong>\r\n\r\nMonday to Friday 8am – 5pm\r\n\r\n<strong>Water Supply, Water Quality Enquiries and Other Enquiries</strong>\r\n\r\nMonday to Friday 8.30am – 4.30pm</td>\r\n</tr>\r\n<tr>\r\n<td>Email enquiries</td>\r\n<td><a href="#contact-form">Please complete the form below</a></td>\r\n</tr>\r\n<tr>\r\n<td>Billing &amp; Account Enquiries\r\n\r\nWater Meter Enquiries</td>\r\n<td>023 9249 9666</td>\r\n</tr>\r\n<tr>\r\n<td>Bereavement Notification</td>\r\n<td>We have partnered with <a href="https://www.settld.care/what-to-do-when-an-account-holder-dies/water/portsmouth-water/?utm_source=portsmouthcontact&amp;utm_medium=link" target="_blank" rel="noopener">Settld</a> to provide a free online form to notify us of the death. If you need to, you can also use Settld to inform all other organisations (from banks to social media providers), in one go.</td>\r\n</tr>\r\n<tr>\r\n<td>24-Hour Emergency Line</td>\r\n<td>023 9247 7999</td>\r\n</tr>\r\n<tr>\r\n<td>Water Supply Network Enquiries</td>\r\n<td>023 9249 9888 (Leaks, New Supplies, Repairs, Plumbing and Water Regulations)</td>\r\n</tr>\r\n<tr>\r\n<td>General Enquiries\r\n\r\nWater Quality Enquiries (Taste, Smell, Appearance)</td>\r\n<td>023 9249 9888</td>\r\n</tr>\r\n<tr>\r\n<td>Head Office Address</td>\r\n<td>Po Box 99, West Street, Havant, Hampshire, PO9 1LG</td>\r\n</tr>\r\n<tr>\r\n<td>How to Find us</td>\r\n<td><a href="https://goo.gl/maps/NaFxM" target="_blank" rel="noopener noreferrer">Click Here For A Local Map</a> (Postcode For Sat Nav: PO9 1LD)</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<h2 id="contact-form" style="margin-top: 40px; margin-bottom: 40px;">Contact form</h2>\r\n[gravityform id="29" title="false"]\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Contact Us', '', 'inherit', 'closed', 'closed', '', '15085-revision-v1', '', '', '2024-11-14 15:43:57', '2024-11-14 15:43:57', '', 15085, 'https://www.portsmouthwater.co.uk/?p=15089', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15090, 22, '2024-11-14 15:56:39', '2024-11-14 15:56:39', '', 'Project Accountant (Transformation PMO)', '', 'publish', 'closed', 'closed', '', 'project-accountant-transformation-pmo', '', '', '2024-11-14 15:56:39', '2024-11-14 15:56:39', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=current_vacancies&#038;p=15090', 0, 'current_vacancies', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15091, 22, '2024-11-14 15:56:39', '2024-11-14 15:56:39', '', 'Project Accountant (Transformation PMO) Nov 2024', '', 'inherit', '', 'closed', '', 'project-accountant-transformation-pmo-nov-2024', '', '', '2024-11-14 15:56:39', '2024-11-14 15:56:39', '', 15090, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/11/Project-Accountant-Transformation-PMO-Nov-2024.pdf', 0, 'attachment', 'application/pdf', 0); 
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INSERT INTO `wlcj_posts` VALUES (15093, 1, '2024-11-15 12:20:10', '2024-11-15 12:20:10', '[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="Contact us about something else"]\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td>Customer Services Opening Hours</td>\r\n<td><strong>Billing &amp; Account Enquiries</strong>\r\n\r\nMonday to Friday 8am – 5pm\r\n\r\n<strong>Water Supply, Water Quality Enquiries and Other Enquiries</strong>\r\n\r\nMonday to Friday 8.30am – 4.30pm</td>\r\n</tr>\r\n<tr>\r\n<td>Email enquiries</td>\r\n<td><a href="#contact-form">Please complete the form below</a></td>\r\n</tr>\r\n<tr>\r\n<td>Billing &amp; Account Enquiries\r\n\r\nWater Meter Enquiries</td>\r\n<td>023 9249 9666</td>\r\n</tr>\r\n<tr>\r\n<td>Bereavement Notification</td>\r\n<td>We have partnered with <a href="https://www.settld.care/what-to-do-when-an-account-holder-dies/water/portsmouth-water/?utm_source=portsmouthcontact&amp;utm_medium=link" target="_blank" rel="noopener">Settld</a> to provide a free online form to notify us of the death. If you need to, you can also use Settld to inform all other organisations (from banks to social media providers), in one go.</td>\r\n</tr>\r\n<tr>\r\n<td>24-Hour Emergency Line</td>\r\n<td>023 9247 7999</td>\r\n</tr>\r\n<tr>\r\n<td>Water Supply Network Enquiries</td>\r\n<td>023 9249 9888 (Leaks, New Supplies, Repairs, Plumbing and Water Regulations)</td>\r\n</tr>\r\n<tr>\r\n<td>General Enquiries\r\n\r\nWater Quality Enquiries (Taste, Smell, Appearance)</td>\r\n<td>023 9249 9888</td>\r\n</tr>\r\n<tr>\r\n<td>Head Office Address</td>\r\n<td>Po Box 99, West Street, Havant, Hampshire, PO9 1LG</td>\r\n</tr>\r\n<tr>\r\n<td>How to Find us</td>\r\n<td><a href="https://goo.gl/maps/NaFxM" target="_blank" rel="noopener noreferrer">Click Here For A Local Map</a> (Postcode For Sat Nav: PO9 1LD)</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<h2 id="contact-form" style="margin-top: 40px; margin-bottom: 40px;">Contact form</h2>\r\n[gravityform id="29" title="false"]\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Contact Us', '', 'inherit', 'closed', 'closed', '', '15085-revision-v1', '', '', '2024-11-15 12:20:10', '2024-11-15 12:20:10', '', 15085, 'https://www.portsmouthwater.co.uk/?p=15093', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15094, 1, '2024-11-15 12:23:52', '2024-11-15 12:23:52', '[accordion title="" open1st="0" openAll="0" style=""]\n\n[accordion_item title="Contact us about something else"]\n<table>\n<tbody>\n<tr>\n<td>Customer Services opening hours</td>\n<td><strong>Billing &amp; account nnquiries</strong>\n\nMonday to Friday 8am – 5pm\n\n<strong>Water supply, water quality enquiries and other enquiries</strong>\n\nMonday to Friday 8.30am – 4.30pm</td>\n</tr>\n<tr>\n<td>Email enquiries</td>\n<td>If you need to ask or tell us something else not covered in the forms on this web page, please complete this <a href="#contact-form">form</a></td>\n</tr>\n<tr>\n<td>Billing &amp; account enquiries\n\nWater meter enquiries</td>\n<td>023 9249 9666</td>\n</tr>\n<tr>\n<td>Bereavement notification</td>\n<td>We have partnered with <a href="https://www.settld.care/what-to-do-when-an-account-holder-dies/water/portsmouth-water/?utm_source=portsmouthcontact&amp;utm_medium=link" target="_blank" rel="noopener">Settld</a> to provide a free online form to notify us of the death. If you need to, you can also use Settld to inform all other organisations (from banks to social media providers), in one go.</td>\n</tr>\n<tr>\n<td>24-hour emergency line</td>\n<td>023 9247 7999</td>\n</tr>\n<tr>\n<td>Water supply network enquiries</td>\n<td>023 9249 9888 (Leaks, New supplies, Repairs, Plumbing and Water regulations)</td>\n</tr>\n<tr>\n<td>General enquiries\n\nWater quality enquiries (taste, smell, appearance)</td>\n<td>023 9249 9888</td>\n</tr>\n<tr>\n<td>Head Office address</td>\n<td>Po Box 99, West Street, Havant, Hampshire, PO9 1LG</td>\n</tr>\n<tr>\n<td>How to Find us</td>\n<td><a href="https://goo.gl/maps/NaFxM" target="_blank" rel="noopener noreferrer">Click Here For A Local Map</a> (Postcode For Sat Nav: PO9 1LD)</td>\n</tr>\n</tbody>\n</table>\n<h2 id="contact-form" style="margin-top: 40px; margin-bottom: 40px;">Contact form</h2>\n[gravityform id="29" title="false"]\n[/accordion_item]\n\n[/accordion]', 'Contact Us', '', 'inherit', 'closed', 'closed', '', '15085-autosave-v1', '', '', '2024-11-15 12:23:52', '2024-11-15 12:23:52', '', 15085, 'https://www.portsmouthwater.co.uk/?p=15094', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15095, 1, '2024-11-15 12:24:59', '2024-11-15 12:24:59', '[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="Contact us about something else"]\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td>Customer Services opening hours</td>\r\n<td><strong>Billing &amp; account enquiries</strong>\r\n\r\nMonday to Friday 8am – 5pm\r\n\r\n<strong>Water supply, water quality enquiries and other enquiries</strong>\r\n\r\nMonday to Friday 8.30am – 4.30pm</td>\r\n</tr>\r\n<tr>\r\n<td>Email enquiries</td>\r\n<td>If you need to ask or tell us something else not covered in the forms on this web page, please complete this <a href="#contact-form">form</a></td>\r\n</tr>\r\n<tr>\r\n<td>Billing &amp; account enquiries\r\n\r\nWater meter enquiries</td>\r\n<td>023 9249 9666</td>\r\n</tr>\r\n<tr>\r\n<td>Bereavement notification</td>\r\n<td>We have partnered with <a href="https://www.settld.care/what-to-do-when-an-account-holder-dies/water/portsmouth-water/?utm_source=portsmouthcontact&amp;utm_medium=link" target="_blank" rel="noopener">Settld</a> to provide a free online form to notify us of the death. If you need to, you can also use Settld to inform all other organisations (from banks to social media providers), in one go.</td>\r\n</tr>\r\n<tr>\r\n<td>24-hour emergency line</td>\r\n<td>023 9247 7999</td>\r\n</tr>\r\n<tr>\r\n<td>Water supply network enquiries</td>\r\n<td>023 9249 9888 (leaks, new supplies, repairs, plumbing and water regulations)</td>\r\n</tr>\r\n<tr>\r\n<td>General enquiries\r\n\r\nWater quality enquiries (taste, smell, appearance)</td>\r\n<td>023 9249 9888</td>\r\n</tr>\r\n<tr>\r\n<td>Head Office address</td>\r\n<td>Po Box 99, West Street, Havant, Hampshire, PO9 1LG</td>\r\n</tr>\r\n<tr>\r\n<td>How to find us</td>\r\n<td><a href="https://goo.gl/maps/NaFxM" target="_blank" rel="noopener noreferrer">Click here for a local map</a> (Postcode For Sat Nav: PO9 1LD)</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<h2 id="contact-form" style="margin-top: 40px; margin-bottom: 40px;">Contact form</h2>\r\n[gravityform id="29" title="false"]\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Contact Us', '', 'inherit', 'closed', 'closed', '', '15085-revision-v1', '', '', '2024-11-15 12:24:59', '2024-11-15 12:24:59', '', 15085, 'https://www.portsmouthwater.co.uk/?p=15095', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (15100, 1, '2024-11-19 11:13:06', '2024-11-19 11:13:06', '<h2>Non-household information questionnaire</h2>\r\nIf Portsmouth Water supplies fresh water to your business premises as a wholesaler, we are responsible for the water quality and compliance with water regulations.\r\n\r\nTo ensure that we comply with these obligations, we need to be aware of all non-household premises’ activities. Please complete this short form with as much information as you can.\r\n\r\n&nbsp;\r\n\r\n[table id=32 /]', 'Retailer Details', '', 'inherit', 'closed', 'closed', '', '5402-revision-v1', '', '', '2024-11-19 11:13:06', '2024-11-19 11:13:06', '', 5402, 'https://www.portsmouthwater.co.uk/?p=15100', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (15103, 1, '2024-11-19 11:14:26', '2024-11-19 11:14:26', '<h2>Non-household information questionnaire</h2>\r\nIf Portsmouth Water supplies fresh water to your business premises as a wholesaler, we are responsible for the water quality and compliance with water regulations.\r\n\r\nTo ensure that we comply with these obligations, we need to be aware of all non-household premises’ activities. Please complete this short form with as much information as you can.\r\n\r\n&nbsp;\r\n\r\n[table id=32 /]', 'Non-household activity', '', 'inherit', 'closed', 'closed', '', '5402-revision-v1', '', '', '2024-11-19 11:14:26', '2024-11-19 11:14:26', '', 5402, 'https://www.portsmouthwater.co.uk/?p=15103', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15104, 1, '2024-11-19 11:15:06', '2024-11-19 11:15:06', '<h2>Non-household information questionnaire</h2>\r\nIf Portsmouth Water supplies fresh water to your business premises as a wholesaler, we are responsible for the water quality and compliance with water regulations.\r\n\r\nTo ensure that we comply with these obligations, we need to be aware of all non-household premises’ activities. Please complete this short form with as much information as you can.\r\n\r\n[gravityform id="32" title="false"]', 'Non-household activity', '', 'inherit', 'closed', 'closed', '', '5402-revision-v1', '', '', '2024-11-19 11:15:06', '2024-11-19 11:15:06', '', 5402, 'https://www.portsmouthwater.co.uk/?p=15104', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (15106, 27, '2024-11-21 11:52:02', '2024-11-21 11:52:02', '<h3>Sign up for Priority Services Register for free for extra support when you need it.</h3>\r\nJoining our confidential Priority Services Register helps us prioritise customers who need extra support when communicating with us or during any service disruption to the water supply. Being on the register means our employees know about any special circumstances or needs you may have.\r\n\r\nThe register covers needs may be temporary, (such as after an operation or illness), or some may be longer term or chronic conditions. It also includes our elderly customers or those with children under 5. Our Priority Services Register is available to everyone that meets the list of eligibility criteria.\r\n\r\n<strong>As a Portsmouth Water customer, you can quickly and easily add, remove or update your details on our register via your online account. Alternatively, you can print off the paper form and send it to us. </strong>\r\n<h2>Services that we offer</h2>\r\nno-repeat;center top;;\r\n\r\nauto\r\n\r\nSending Your Bill:\r\n\r\n<strong>Talking bill service</strong> – When your bill is produced we will telephone you to tell you how much it is before we send it.\r\n\r\n<strong>Nominee Service</strong> – If it helps you could nominate someone else for us to send your bill to (perhaps a relative or friend). Your nominee would not be liable for your bill but could let you know the amount and date of the payment(s) required and possibly send the payment for you. Should the bill remain unpaid, any reminders would also be sent to your nominee. Circumstances, like a stay in hospital may prevent you from paying your bill – we can also notify your nominee if a bill remains unpaid.\r\n\r\n<strong>Large print bills</strong> – We can send your bill in large print if you have restricted sight.\r\n\r\nEmergencies and Interruptions:\r\n<h4>Emergencies and Interruptions to Your Water Supply</h4>\r\nOccasionally we have to interrupt water supplies to carry out planned repairs. We will warn you of these interruptions by delivering a card through your door. However, if you are blind, partially sighted or have difficulties reading English we can contact you by phone. If you have hearing difficulties we can contact a nominee to let them know when your supply is likely to be affected. Sometimes interruptions are caused by emergencies such as burst pipes. We cannot forewarn you of these, however we will let you know what the problem is, what action you should take and when normal supplies will be restored. If your water supply is interrupted for a long period of time and you are unable to collect water from a supply point we have arranged, we can deliver bottled water to your door.\r\n\r\nHome Visits:\r\n\r\nAt your request we can arrange a convenient time for a member of staff to visit your home. Our staff are trained to answer questions about your water supply, provide advice on water efficiency, assist you with queries about your bill and fill out application forms for our assistance tariffs.\r\n\r\nIdentification of Portsmouth Water Personnel:\r\n\r\nYou can have a personal password on your account that we will use every time we visit you, helping you to guard against bogus callers.\r\n\r\nPortsmouth Water staff can be identified by their photographic identification card, which they should show whenever they visit.\r\n\r\nIf you’re unsure don’t open the door!! Call us on 023 9247799 to confirm it is us.\r\n\r\nAccess to our Head Office at Havant:\r\n\r\nA clear visible ramp is available at our Head Office which leads straight into the reception area. Disabled toilet facilities are also available.\r\n\r\nCar parking is available on site\r\n\r\nHow to Beat the Bogus Caller: <img style="float: right; max-width: 30%;" src="/wp-content/uploads/2015/02/bogus-callers.jpg" alt="stop, chain, check" />\r\n<h4>Knock knock! Who\'s there? Be stranger aware!</h4>\r\nThe music-hall image of a man in a mask and striped jumper creeping around in the dark is a far cry from today’s burglar.\r\n\r\nThe modern day intruder is more likely to arrive in broad daylight and talk his way into your home by claiming he is from the Water Board or another utility company.\r\n\r\nBefore letting anyone into your home, we recommend you follow STOP, CHAIN, CHECK.\r\n\r\nIf you see anyone acting suspiciously contact the police on 999.\r\n<h4>You can identify Portsmouth Water staff by their:</h4>\r\n<img style="float: right; max-width: 20%;" src="/wp-content/uploads/2015/02/portsmouth-water-staff.png" />\r\n<ul>\r\n 	<li>Portsmouth Water photographic identification card</li>\r\n 	<li>Portsmouth Water uniform with kingfisher logo</li>\r\n 	<li>Portsmouth Water vehicle with kingfisher logo</li>\r\n</ul>\r\n<strong>If you are unsure please call us on 023 9247 7999.</strong>\r\n\r\naccordion\r\n<p style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">If you would like to register for Priority Services, you can either</span></p>\r\n\r\n<ul>\r\n 	<li style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">Fill in our secure online form below or</span></li>\r\n 	<li style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">Call our Customer Services department on 023 92499666</span></li>\r\n</ul>\r\nRegister for Priority Services\r\n\r\n&nbsp;\r\n\r\ncenter\r\n\r\nicon-download\r\n\r\nright\r\n\r\n#2a6dba\r\n\r\n#ffffff\r\n\r\n3', 'Priority Services Register', '', 'inherit', 'closed', 'closed', '', '15073-revision-v1', '', '', '2024-11-21 11:52:02', '2024-11-21 11:52:02', '', 15073, 'https://www.portsmouthwater.co.uk/?p=15106', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15107, 1, '2024-11-21 12:46:28', '2024-11-21 12:46:28', 'intro\r\n\r\nA free service for our customers who need extra support. If you have specific requirements due to your age, ill health, a disability or a mental illness please register so we can help. See below for the services we offer.\r\n\r\nno-repeat;center top;;\r\n\r\nauto\r\n<h2>Services</h2>\r\nno-repeat;center top;;\r\n\r\nauto\r\n\r\nSending Your Bill:\r\n\r\n<strong>Talking bill service</strong> – When your bill is produced we will telephone you to tell you how much it is before we send it.\r\n\r\n<strong>Nominee Service</strong> – If it helps you could nominate someone else for us to send your bill to (perhaps a relative or friend). Your nominee would not be liable for your bill but could let you know the amount and date of the payment(s) required and possibly send the payment for you. Should the bill remain unpaid, any reminders would also be sent to your nominee. Circumstances, like a stay in hospital may prevent you from paying your bill – we can also notify your nominee if a bill remains unpaid.\r\n\r\n<strong>Large print bills</strong> – We can send your bill in large print if you have restricted sight.\r\n\r\nEmergencies and Interruptions:\r\n<h4>Emergencies and Interruptions to Your Water Supply</h4>\r\nOccasionally we have to interrupt water supplies to carry out planned repairs. We will warn you of these interruptions by delivering a card through your door. However, if you are blind, partially sighted or have difficulties reading English we can contact you by phone. If you have hearing difficulties we can contact a nominee to let them know when your supply is likely to be affected. Sometimes interruptions are caused by emergencies such as burst pipes. We cannot forewarn you of these, however we will let you know what the problem is, what action you should take and when normal supplies will be restored. If your water supply is interrupted for a long period of time and you are unable to collect water from a supply point we have arranged, we can deliver bottled water to your door.\r\n\r\nHome Visits:\r\n\r\nAt your request we can arrange a convenient time for a member of staff to visit your home. Our staff are trained to answer questions about your water supply, provide advice on water efficiency, assist you with queries about your bill and fill out application forms for our assistance tariffs.\r\n\r\nIdentification of Portsmouth Water Personnel:\r\n\r\nYou can have a personal password on your account that we will use every time we visit you, helping you to guard against bogus callers.\r\n\r\nPortsmouth Water staff can be identified by their photographic identification card, which they should show whenever they visit.\r\n\r\nIf you’re unsure don’t open the door!! Call us on 023 9247799 to confirm it is us.\r\n\r\nAccess to our Head Office at Havant:\r\n\r\nA clear visible ramp is available at our Head Office which leads straight into the reception area. Disabled toilet facilities are also available.\r\n\r\nCar parking is available on site\r\n\r\nHow to Beat the Bogus Caller: <img style="float: right; max-width: 30%;" src="/wp-content/uploads/2015/02/bogus-callers.jpg" alt="stop, chain, check" />\r\n<h4>Knock knock! Who\'s there? Be stranger aware!</h4>\r\nThe music-hall image of a man in a mask and striped jumper creeping around in the dark is a far cry from today’s burglar.\r\n\r\nThe modern day intruder is more likely to arrive in broad daylight and talk his way into your home by claiming he is from the Water Board or another utility company.\r\n\r\nBefore letting anyone into your home, we recommend you follow STOP, CHAIN, CHECK.\r\n\r\nIf you see anyone acting suspiciously contact the police on 999.\r\n<h4>You can identify Portsmouth Water staff by their:</h4>\r\n<img style="float: right; max-width: 20%;" src="/wp-content/uploads/2015/02/portsmouth-water-staff.png" />\r\n<ul>\r\n 	<li>Portsmouth Water photographic identification card</li>\r\n 	<li>Portsmouth Water uniform with kingfisher logo</li>\r\n 	<li>Portsmouth Water vehicle with kingfisher logo</li>\r\n</ul>\r\n<strong>If you are unsure please call us on 023 9247 7999.</strong>\r\n\r\naccordion\r\n<p style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">If you would like to register for Priority Services, you can either</span></p>\r\n\r\n<ul>\r\n 	<li style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">Fill in our secure online form below or</span></li>\r\n 	<li style="font-weight: 400;"><span style="font-weight: inherit; font-style: inherit;">Call our Customer Services department on 023 92499666</span></li>\r\n</ul>\r\nRegister for Priority Services\r\n\r\n&nbsp;\r\n\r\ncenter\r\n\r\nicon-download\r\n\r\nright\r\n\r\n#2a6dba\r\n\r\n#ffffff\r\n\r\n3', 'Priority Services Register Old', '', 'inherit', 'closed', 'closed', '', '1903-revision-v1', '', '', '2024-11-21 12:46:28', '2024-11-21 12:46:28', '', 1903, 'https://www.portsmouthwater.co.uk/?p=15107', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (15112, 22, '2024-11-22 15:54:28', '2024-11-22 15:54:28', '', 'Project Delivery Director - Havant Thicket', '', 'publish', 'closed', 'closed', '', 'project-delivery-director-havant-thicket', '', '', '2024-11-22 15:54:28', '2024-11-22 15:54:28', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=current_vacancies&#038;p=15112', 0, 'current_vacancies', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15113, 22, '2024-11-22 15:54:28', '2024-11-22 15:54:28', '', 'Project Delivery Director - HTR Nov 24', '', 'inherit', '', 'closed', '', 'project-delivery-director-htr-nov-24', '', '', '2024-11-22 15:54:28', '2024-11-22 15:54:28', '', 15112, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/11/Project-Delivery-Director-HTR-Nov-24.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15114, 22, '2024-11-22 21:16:48', '2024-11-22 21:16:48', '', 'Programme and Plannng Lead - Oct 2024', '', 'inherit', '', 'closed', '', 'programme-and-plannng-lead-oct-2024-2', '', '', '2024-11-22 21:16:48', '2024-11-22 21:16:48', '', 15048, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Programme-and-Plannng-Lead-Oct-2024-1.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15115, 1, '2024-11-25 11:34:33', '2024-11-25 11:34:33', '<h2>©Portsmouth Water Ltd</h2>\r\nThis website is governed by the law and jurisdiction of England and Wales. All rights, including, without limitation copyright, in the form and content of this website are owned by Portsmouth Water Ltd.\r\n<h3>Disclaimer</h3>\r\nWhilst every effort has been made to ensure that the information in this website is accurate and up to date, the information contained herein is provided without any representation or warranty of any kind. In no event shall Portsmouth Water Ltd be liable for any damage or loss arising out of or in connection with the use of this website or other sites that may be linked to this site.\r\n<h3>Privacy Notice</h3>\r\nThe purpose of this Privacy Notice is to make it easier for you to understand how we use and protect your personal data. Personal data is any data that can identify you either on its own or used with other data.\r\n\r\nThis Privacy Notice will help you understand your privacy rights, how and why we need to process your personal data, and how you can get in touch with us if you need to.\r\n\r\nProcessing personal data involves any activity to do with that data, for example collection, storage, editing and deletion.\r\n\r\nWe’ve presented this information in different sections so you can access the information you need more easily. You’ll find our general privacy information under the headings below; with a separate PDF of the whole document should you wish to download this.\r\n\r\nWe take your personal data privacy very seriously and we\'re committed to protecting your personal data by complying with the relevant privacy legislation. We encourage you to read each section thoroughly.\r\n\r\nIf we make any significant changes impacting your privacy, we\'ll make this clear. Please remember to check from time to time.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/04/Privacy-Notice-April-2024.pdf">Download our Privacy Notice here</a>\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="About Portsmouth Water"]\r\n\r\nThis Privacy Notice is designed to explain how we collect and use our customer’s and other individual’s personal data. We are committed to protecting this data, to uphold their data rights, and to meet expectations for handling personal data.\r\n\r\nWe are a registered data controller, registration number: Z6707640. This means it is our responsibility to maintain and protect all personal data that we collect and ensure that anyone we share personal data with will also adequately protect that data.\r\n\r\nThis Notice relates to Portsmouth Water Limited (Company Number 2536455) as the principal subsidiary in the South Downs Group, but will also apply to other subsidiaries.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What personal data do we collect?"]\r\n\r\nWe will always endeavour to make it clear why we are collecting your personal data.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nWe collect and process your personal data in a number of ways from the information you give to us. You may provide information to us about you by filling in a form on our website or by contacting us by telephone, email or otherwise. This includes information you provide when registering for our online customer portal, when you search for or request a service from us, enter a competition or survey or when you report a leak, problem or provide feedback regarding our website or the services we provide.\r\n\r\nThe information you provide us with will vary, but will include:\r\n<ul>\r\n 	<li><strong>Personal details:</strong> title, name, date of birth, disability;</li>\r\n 	<li><strong>Bank account and card details:</strong> account number and sort code, accounts holders name, direct debit details;</li>\r\n 	<li><strong>Contact details:</strong> postal address, email address, mobile and/or landline numbers;</li>\r\n 	<li><strong>Financial details:</strong> household income, benefits;</li>\r\n 	<li><strong>Household information:</strong> age and number of children;</li>\r\n 	<li><strong>Documentation:</strong> bank statements, passports etc.</li>\r\n</ul>\r\nWe will keep scanned copies of any documents for validation and audit purposes, this evidence will be deleted in line with our retention policy.\r\n\r\nIf an individual is registered on our Priority Services Register, we will collect information to allow us to provide additional assistance and support to that individual when required. For more information, please see the ‘Priority Services Register – Helping Our Vulnerable Customers’ section of this Notice.\r\n\r\nWe also collect information about you from other sources, examples being:\r\n<ul>\r\n 	<li>If you are a tenant, your Landlord or letting agent may provide us with personal data in order to set up or close down your water account at their property.</li>\r\n 	<li>A new resident at a former supply address, estate/letting agent or solicitor acting on behalf of you or a new resident of a former supply address (e.g. where you are moving home and the third party is providing a forwarding address - with or without your consent).</li>\r\n 	<li>Your sewerage company to ensure accurate billing.</li>\r\n 	<li>Debt Management and Tracing Agencies will provide us with contact information (emails and telephone numbers) to allow us to contact and locate individuals for debt collection purposes.</li>\r\n</ul>\r\nWe record all phone calls, incoming and out-going, made by departments that deal directly with customers, including Customer Services, Networks, Water Quality and Wholesale Services. Call recordings are held for 2 years before being securely deleted. While providing services we will collect data about you and when reading your water meter we will collect water usage information including, where applicable, information from SMART meters.\r\n\r\nWhenever you visit our website or online portal we use cookies - these cookies do not collect personal information. For more information, please see the ‘Visiting Our Website, Using Our Online Customer Portal and Our Cookie Policy’ section of this Notice. We also collect data from publicly available sources (such as the electoral roll and Land Registry) where the information is made public as a matter of law.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What to expect when you contact us"]\r\n\r\n<strong>Contacting us via social media</strong>\r\n\r\nIt is never a good idea to post your personal contact information on a public social media site. If you contact us using social media to report an issue and we need more information, we will ask you to private message us with suitable communication information which we will use to contact you in order to resolve your concern or gather additional information for our investigation.\r\n\r\n<strong>Contacting us by telephone</strong>\r\n\r\nWhen you contact us by telephone, your telephone number will be added to your account so that contact with you in relation to your water account can be made more convenient.\r\n\r\nWe will use a telephone number listed on your account to call or text you to provide you with essential service messages.\r\n\r\nWhen contacting us outside of our normal working hours, (between 5pm-8am Monday to Friday and over the weekend), your call will be dealt with by our ‘out-of-hours’ partner, CallCare, who are working with us to ensure our customers can contact us 24 hours a day, 7 days a week. CallCare will collect information from you to allow us to deal with your call efficiently.\r\n\r\n<strong>Emailing us </strong>\r\n\r\nIf you email us, we will respond to you using the email address you gave us. Your email address will be added to your account and will be used by us to provide you with essential service messages. Please try to avoid sending personal data by email as this is not considered to be a secure communication method.\r\n\r\nAny email sent to Portsmouth Water, including any attachments, will be monitored and assessed by our security partners for reasons of security and to check compliance. Emails are also backed up by our data processor Mimecast.\r\n\r\nPlease be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.\r\n\r\n<strong>Contacting us via WebChat </strong>\r\n\r\nWe use a third party provider, currently LiveChat, to supply and support our Webchat service, which we use to handle customer enquires in real time.\r\n\r\nIf you use the WebChat service we will collect your name, postal address, account number (optional) and email address (optional) as well as the contents of your WebChat session. The information provided will be added to your account.\r\n\r\nYou can request a transcript of your WebChat session once completed. This is sent to the email address you have the option to provide when logging in to the service.\r\n\r\n<strong>Visiting our Offices </strong>\r\n\r\nOur premises are monitored by CCTV so your image will be captured whenever you enter our site boundary. There are signs to show you when you are entering an area monitored by CCTV. CCTV images are held for 30 days and then deleted. In the case of suspected criminal activity CCTV images will be held for longer and will be shared with the relevant local authority (e.g. the Police), as appropriate.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Priority Services Register (PSR) – Helping our vulnerable customers"]\r\n\r\nOur Priority Services Register is a free service for customers who may need additional assistance either in communicating with us or in the event of a water supply interruption/emergency. Priority Services customers include those with physical or mental impairments, medical conditions, the elderly or those with young families. These customers may not be able to easily leave their home to collect bottled water in a water emergency.\r\n\r\nThe PSR allows us to quickly and efficiently identify those customers who require support in water events, and also allows support to be identified when planning work that may impact the water supply, as well as how we communicate with our customers.\r\n\r\nThe data is processed following individuals themselves, or third parties acting on their behalf (e.g. a family member, a charity, a support worker, a carer etc) signing up to the PSR by completing a hard-copy or online form or by calling our Customer Services Team. The individual provides the required information which, as well as that already described, will also include contact details (name, address, email, telephone number). On receiving this information, the relevant \'Needs Code(s)\' and/or updates will be made on to the relevant customer account. \'Needs Codes\' are entries that can be searched to identify the support that is needed through reports that we can run when we are required to do so.\r\n\r\nWe share PSR data with the energy sector, and other trusted third parties, to ensure that the assistance and support required by individuals can also be provided quickly and efficiently by these third parties. The support provided by these third parties may differ from that of Portsmouth Water\'s support.\r\n\r\nIndividuals can request to be removed from the PSR at any time, but we will first review the request and may then discuss this with the individual to make sure it is in their best interest.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Havant Thicket Public Consultation and Project "]\r\n\r\nIf you live close to the location of our proposed new Havant Thicket Reservoir, you\'ll receive communications from us to keep you up to date with the project and/or to inform you of planned works that may require some form of action from yourself (e.g. to move your car to allow surveys to be completed). We may need to seek assistance from mail printing companies to issue these communications to you and if this is required we will share your name and address. The data will only be shared when necessary and will be deleted within 4 weeks of a communication campaign ending.\r\n\r\nWe have a separate website for the Havant Thicket Reservoir project at <a href="https://havant-thicket-reservoir.uk.engagementhq.com/" target="_blank" rel="noopener"><u>https://havant-thicket-reservoir.uk.engagementhq.com/</u></a>. The Privacy Notice on that website details how your data will be used if you decide to register. If you register, and ask a question or provide comments and ask for contact to follow up on this, your contact details will be shared with the relevant consultant to allow a response to be provided. Drones may be used on the Havant Thicket Reservoir site and clear signage will be in place to ensure visitors are aware.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Customers who fall into arrears or fail to pay their bill"]\r\n\r\nIn respect to a customer’s responsibility for paying their bills, Portsmouth Water has a regulatory requirement to provide a safe, maintained supply of fresh water to your property. In section 5 of our Water Charges Scheme we explain that water charges are payable by the occupier of the premises, or the person who uses the supply, except where the owner of the premises is liable by enactment or by agreement with Portsmouth Water. Our Water Charges Scheme is further supported by the Water Industry Act 1991, which gives Water Companies the powers to charge and recover charges. This is referred to in Section 142 of the Water Industry Act 1991.\r\n\r\nThe information that we hold about customers will be used to recover arrears in line with our regulatory obligations and in doing so we use third party debt collection / management companies and credit reference agencies to assist us, this may include third parties undertaking Court Action on our behalf.\r\n\r\nWe use elements of automated decision making and profiling to identify appropriate debt recovery strategies.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Our Non-Household customers"]\r\n\r\nNon-household customers are non-incorporated businesses whose retail services (e.g. customer services, billing) are provided by a separate water retail company, but whose premises are physically connected to our water network. We provide these customers with a wholesale service.\r\n\r\nInsofar as limited personal information is collected in relation to non-incorporated businesses, both Portsmouth Water and the relevant water retailer are each separate Controllers of the personal data of the non-household customers in our service areas.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nOur purpose is to use this data to provide a wholesale water service to our non-household customers and their retailers by carrying out activities such as:\r\n<ul>\r\n 	<li>Supplying non-household customers with water in line with our legal and regulatory obligations;</li>\r\n 	<li>Recording and fixing service problems e.g. water pressure issues and burst water pipes;</li>\r\n 	<li>Maintaining our pipes and other assets;</li>\r\n 	<li>Dealing with emergency events;</li>\r\n 	<li>Maintaining, monitoring and reporting drinking water quality;</li>\r\n 	<li>Supporting non-household customers in improving water efficiency;</li>\r\n 	<li>Metering – making appointments, meter fitting and repairing;</li>\r\n 	<li>Collecting, analysing and sharing meter data from smart meter and data loggers to monitor consumption and leakage and enable accurate billing;</li>\r\n 	<li>Making payments – for example Guaranteed Service Standards (GSS);</li>\r\n 	<li>Working with farmers in our area on catchment studies to reduce pollution;</li>\r\n 	<li>Non-household customer communications around street works and incidents;</li>\r\n 	<li>Dealing with claims after service incidents;</li>\r\n 	<li>Managing enquiries and complaints;</li>\r\n 	<li>Assessing allowances and abatements;</li>\r\n 	<li>Carrying out vacant property checks and site visits to check meter and supply details, and;</li>\r\n 	<li>Demonstrating compliance with our legal obligations to our regulators.</li>\r\n</ul>\r\nMore information on the wholesale services we provide to non-household customers can be found on our website at <a href="http://www.portsmouthwater.co.uk/business/">www.portsmouthwater.co.uk/business/</a>.\r\n\r\n<strong>What type of personal information do we process? </strong>\r\n\r\nThe information processed includes:\r\n<ul>\r\n 	<li>Non-household customer contact and supply address details.</li>\r\n 	<li>Asset and incident information linked to the service that may identify the non-household customer for example, but not limited to, meter serial number, business meter readings, including 15 minute meter readings where data loggers have been fitted and are enabled.</li>\r\n 	<li>Information required to process insurance claims, for example, but not limited to, damage to a property due to flooding from our asset.</li>\r\n 	<li>Information required to produce regulatory reports, for example, reporting the number of customer complaints.</li>\r\n</ul>\r\nOur legal basis for processing personal data for these activities is Article 6(1)(e) of the UK GDPR, which allows us to process personal data when this is necessary to perform our public tasks as a regulated business in line with the rules and requirements set out by our regulators, such as Ofwat.\r\n\r\n<strong>Sharing data with third parties </strong>\r\n\r\nTo provide our services in an efficient and effective way, your personal data may be provided to us by your retailer and we\'ll share this with our service providers, for example, sharing Developer details with Retailers when a supply point is created in the market to enable the Retailer to produce bills. We’ll share with the Market Operator Services Limited (MOSL) as required, for example, in registering and de-registering supply points (please see MOSL’s Summary of Agreements for more information <a href="https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file">https://mosl.co.uk/documents-publications/1427-summary-of-arrangements/file</a>).\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Developer Services"]\r\n\r\nThis section of our Privacy Notice explains how we use personal data in relation to the development of a site or property. This could be relevant for homeowners, developers, self-lay providers and/or newly appointed water companies (NAVs).\r\n\r\n<strong>Purpose (lawful basis for processing)</strong>\r\n\r\nOur purpose is to provide a service to our customers in this context, including land/property owners, developers, self-lay providers and NAVs, by carrying out activities such as:\r\n<ul>\r\n 	<li>Handling applications from customers for the provision of our services.</li>\r\n 	<li>Dealing with enquiries and complaints from customers who contact us for this purpose.</li>\r\n 	<li>Issuing invoices to and taking payments from our customers.</li>\r\n 	<li>Carrying out necessary work (e.g. new water mains and service connections, adoptions and requisitions, build over agreements, providing bulk water to NAVs).</li>\r\n 	<li>Customer relationship management (customer surveys, newsletters, open days).</li>\r\n</ul>\r\nMore information on the services we provide to our customers in this context can be found on our website <a href="https://developers.portsmouthwater.co.uk/" target="_blank" rel="noopener"><u>https://developers.portsmouthwater.co.uk/</u></a>.\r\n\r\nOur legal basis for processing your data for most of these activities is:\r\n<ul>\r\n 	<li>Article 6(1)(c) which allows us to process personal data when processing is necessary for compliance with a legal obligation to which we are subject (Water Industry Act 1991 and associated regulations).</li>\r\n 	<li>Article 6(1)(b) which allows us to process personal data when processing is necessary for a contract, we have with you or because you have asked us to take specific steps before entering into a contract.</li>\r\n 	<li>Article 6(1)(f) which allows us to process personal data when processing is necessary for our legitimate interests or the legitimate interests of a third party, unless, on balance, these are outweighed by the need to protect your individual rights.</li>\r\n</ul>\r\n<strong>What type of personal information do we process for this purpose?</strong>\r\n\r\nWe use the information you’ve provided us to help us deliver the service you requested.\r\n\r\nThis could include contacting you to discuss the application/work, visiting the site where work needs to be carried out, and invoicing when appropriate. We may also arrange video calls to see the pipework.\r\n\r\nCustomer feedback is important to us, so we may also use the information to ask for feedback on how we can improve our performance.\r\n\r\nWe’ll use your business contact details to keep in touch and maintain strong working relationships with you.\r\n\r\n<strong>Sharing data with third parties</strong>\r\n\r\nSome of our services are carried out by our partner organisations. Where this is the case, we may transfer your personal data to them to allow them to complete the work.\r\n\r\nWe’re also required to share details with our regulator Ofwat, and its authorised agents, to enable them to conduct customer feedback surveys about our developer services performance.\r\n\r\nFor new properties around our border where we provide water supply services, we must share new connection information including address and postcode with companies providing the wastewater services for these properties.\r\n\r\n<strong>Developer Portal</strong>\r\n\r\nYou may opt to register as a user of our Developer Portal, which will allow you to submit new service, self-lay or NAV applications electronically. You can also opt to make payment of the application fees via the portal. To register for the portal, we will require your Company name, correspondence address, email address, name, and telephone number.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How long will we retain data for"]\r\n\r\nWe have a data retention policy and data will be retained as long as it serves a useful and legitimate purpose, taking into account all legal and regulatory obligations.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Purpose for collecting your personal data"]\r\n\r\nWe will only collect data where we have a clear and legal basis to do so. The table below explains each legal basis we use, with a more detailed description of the purpose alongside it:\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Legal Basis</strong></td>\r\n<td><strong>Purpose</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Complying with Legal Obligation</strong>\r\n\r\nLegally we need to collect this information, for example, to comply with statutory and regulatory obligations.</td>\r\n<td>To meet our statutory obligations under:\r\n<ul>\r\n 	<li>Water Industry Act 1991;</li>\r\n 	<li>Water Resources Act 1991;</li>\r\n 	<li>Environment Act 1995;</li>\r\n 	<li>Water Industry Act 1999;</li>\r\n 	<li>Water Act 2014;</li>\r\n 	<li>Water Supply (Water Fittings) Regulations 1999;</li>\r\n 	<li>Water Supply (Water Quality) Regulations 2016;</li>\r\n 	<li>Instrument of Appointment as issued by the Secretary of State for the Environment.</li>\r\n 	<li>The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008</li>\r\n 	<li>Data Protection Act 2018.</li>\r\n</ul>\r\nTo contact customers about essential service issues, including, but not limited to:\r\n<ul>\r\n 	<li>payments (direct debit/payment arrangement failed);</li>\r\n 	<li>debt collection communications;</li>\r\n 	<li>tariff renewals/changes;</li>\r\n 	<li>metering (leak notification, meter replacement);</li>\r\n 	<li>bill notifications (bill available to view and pay);</li>\r\n 	<li>urgent water quality notifications, and;</li>\r\n 	<li>supply issues (hosepipe bans, supply interruptions).</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<em>We have a legal obligation to confirm your identity, to keep records required by law or to evidence our compliance with laws, including tax laws, consumer protection laws and data protection laws. Where we are required to do so, we have to provide information to law enforcement agencies or other authorities.</em>\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Legal Basis</strong></td>\r\n<td><strong>Purpose</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Our Legitimate Interests</strong>\r\n\r\nAs a Water Company we have a legitimate reason for collecting this data and consent is not required. Most of the personal data that we collect from or about you is needed to enable us to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.</td>\r\n<td>To provide water supply services and products.\r\n\r\nTo administer a customer’s account, including:\r\n<ul>\r\n 	<li>billing;</li>\r\n 	<li>requests;</li>\r\n 	<li>enquiries; and</li>\r\n 	<li>complaints.</li>\r\n</ul>\r\nTo make goodwill and compensation payments;\r\n\r\nTo communicate with you about core products and services we provide, including;\r\n<ul>\r\n 	<li>metering initiatives;</li>\r\n 	<li>water efficiency measures;</li>\r\n 	<li>catchment management initiatives;</li>\r\n 	<li>our online customer portal, and;</li>\r\n 	<li>our Priority Services Register.</li>\r\n</ul>\r\nTo tell you about the services offered by a third party plumbing and drainage insurance provider, due to our interest in:\r\n<ul>\r\n 	<li>Promoting water efficiency;</li>\r\n 	<li>Reducing leaks and waste of water;</li>\r\n 	<li>Educating customers on pipework responsibilities. To carry out and analyse customer surveys.</li>\r\n</ul>\r\nTo carry our employee training and quality assurance.\r\n\r\nTo use aggregated data to understand customer trends in lifestyle and water consumption to assist in business planning.\r\n\r\nTo comply with any regulatory obligations we may have.\r\n\r\nTo ensure we operate to the expectations of a responsible water company.\r\n\r\nTo handle responses to public consultations, such as our Water Resources Management Plan, Drought Plan or the Havant Thicket Reservoir Consultations.\r\n\r\nTo maintain our land holdings and sites.\r\n\r\nTo keep our records accurate and up-to-date.\r\n\r\nTo ensure efficient collection of water charges.\r\n\r\nTo prevent and detect crime, including fraud.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Consent</strong>\r\n\r\nAlthough most of the personal data that we collect is needed because we have a legal obligation to process that data or a legitimate interest in the use of that data, in a small number of cases, we need your consent to collect and use your personal data. We will ask for your consent:</td>\r\n<td>To send you marketing of recreational services and products;\r\n\r\nIf you would like us to add or talk to someone else about your account.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Performing our Public Task</strong>\r\n\r\nWhen processing your data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.</td>\r\n<td>To compile, maintain and manage our Priority Services Register (a list of customers with additional service needs).\r\n\r\nSubstantial Public Interest (SPI), as in UK law, is also used as our legal basis to process special category data for the purpose of providing a priority service to vulnerable customers based on their health data, e.g. dialysis.\r\n\r\nAs we are processing special category data under this legal basis, we have prepared an ‘Appropriate Policy Document’ as required under the Data Protection Act 2018. If you would like to view a copy of this policy, please contact the Data Protection Officer using the details under the ‘Contacting Us’ section of this Notice.\r\n\r\nProcessing our Non-Household customers personal data, as detailed in ‘Our Non-Household Customers’ section of this Notice.</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Who we share personal data with"]\r\n\r\nWe share personal data with multiple parties for legal, regulatory, and operational purposes. Other than where the exchange of data is required by law, we have contracts in place with third parties with whom we share data. These contracts detail how personal data should be handled and protected while being processed by any third party. We conduct due diligence checks on third party processors to ensure they comply with their obligations to us.\r\n\r\nWe have legal requirements for sharing data with your Sewerage Provider – this will usually be Southern Water Services Limited however, other companies may be operating in our area of supply and provide your waste water services.\r\n\r\nWe may use carefully selected third parties to help process your data and provide you with excellent customer service. We use software providers for different systems like our billing system and job management system to support us with the large amount of data that\r\n\r\nwe need to manage. We use third parties to assist us with printing bills and customer communications and to provide you with online customer accounts. We use companies to help us process payments including card payments, payment cards and to process cheques.\r\n\r\nWe share data with external agencies, such as local authorities, Police, Fire and/or Ambulance services, e.g. in the event of an emergency (this may include special category data, such as medical conditions if you have signed up to our Priority Services Register).\r\n\r\nWe share data with Government bodies for the detection and prevention of fraud.\r\n\r\nWe use third party organisations to help us provide our services to you and we share data with these parties. We have contracts in place and this means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any other organisation unless they are instructed by us to do so. They will hold it securely and retain it for the period we instruct.\r\n\r\nSome of the third parties with whom we share your data are based outside of the United Kingdom and, in some cases, outside the European Economic Area. In these cases, your data is protected by the special safeguarding measures set out by the data protection legislation i.e.\r\n<ul>\r\n 	<li>our contracts with these third parties incorporate the standard contractual clauses adopted by the European Commission and UK authorities for this purpose; or,</li>\r\n 	<li>the transfer is protected by the recipient’s binding corporate rule arrangements; or</li>\r\n 	<li>the recipient is in a country whose data protection laws are deemed by UK/EU authorities to provide adequate safeguard for transferred personal data without the need for additional safeguarding measures to be put in place.</li>\r\n</ul>\r\nWe work closely with a number of Contractors, our primary contractor being Cappagh, for mains replacement, pipe repairs and meter options, and these Contractors will have access to customer information relevant to their work. We also use trusted Contractors to make leak repairs at customer properties. If you contact us about a leak in your home and are eligible for a visit, your data will be shared with our Contractors in order for them to provide this function on our behalf.\r\n\r\nWe share data with selected third parties for marketing purposes in circumstances where we have a legitimate interest in promoting their services and where we feel you would benefit from their products or services. In particular, we share data with HomeServe, who will use the information we provide to them to send dual branded marketing information on our behalf in relation to their Plumbing and Drainage Plus Insurance. You can opt-out of receiving direct marketing at any time by email, phone or in writing. To opt out of this plumbing and drainage insurance marketing you can also complete an online form. Please see the Direct Marketing section of this Notice for more details.\r\n\r\nFrom time to time we require legal advice and may need to share your personal data with our legal advisers, our insurance company or other professional advisors in order to obtain advice or to make a claim.\r\n\r\nThe types of Organisations we share data with are as follows:-\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Category</strong></td>\r\n<td><strong>Process</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Debt Recovery and Debt Management Services</strong></td>\r\n<td>Collecting unpaid debt;\r\n\r\nTracking locations of individuals;\r\n\r\nMaintaining accurate data;\r\n\r\nRequesting additional contact data;\r\n\r\nManaging debt collection processes;\r\n\r\nChecking if debt risks apply;\r\n\r\nUndertaking Court action.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Contractors</strong></td>\r\n<td>Performing network maintenance, including street works, detecting and repairing leaks and responding to water supply incidents;\r\n\r\nProviding priority services to ‘vulnerable’ customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Property maintenance contractors</strong></td>\r\n<td>Performing property maintenance.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Network maintenance contractors</strong></td>\r\n<td>Performing network maintenance, including street works, and responding to water supply incidents. Installing new water meters and providing services to ‘vulnerable’ customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Other Water Companies (in particular Southern Water Services Limited)</strong></td>\r\n<td>Providing meter readings and water consumption information for billing purposes to calculate waste water use;\r\n\r\nOccupancy/Occupier details to maintain accurate data;\r\n\r\nInformation for discount tariffs such as Watersure and Social Tariff so that similar discounts can be considered;\r\n\r\nSharing priority service data to assist in identifying vulnerable customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Other Utility Companies</strong></td>\r\n<td>To assist with the provision of Priority Services if you are a member of our Priority Services Register.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Insurance Partner</strong></td>\r\n<td>Offering insurance products related to your water supply &amp; waste water services.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Financial (Banking and BACS)</strong></td>\r\n<td>Collection and payment of invoices and bills.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Housing Associations and Landlords</strong></td>\r\n<td>Water Regulation inspections.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Land Agents</strong></td>\r\n<td>Managing our land and property and obtaining land rights.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Social Media platforms</strong></td>\r\n<td>Responding to enquiries, concerns and complaints.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Customer survey and feedback services</strong></td>\r\n<td>Carrying out and analysing surveys and feedback results.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Insurance providers</strong></td>\r\n<td>Managing litigation and compensation claims.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>External Legal and Professional Advisors</strong></td>\r\n<td>Obtaining legal advice, managing disputes and dealing with compensation claims.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Auditors</strong></td>\r\n<td>Providing assurance for business processes and decisions.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Consultants</strong></td>\r\n<td>Providing follow up feedback to individuals during Public Consultations (e.g. Havant Thicket Reservoir).</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n&nbsp;\r\n\r\nTo comply with our legal and regulatory obligations we provide personal data to the following Authorities:\r\n<ul>\r\n 	<li>Defra</li>\r\n 	<li>Ofwat</li>\r\n 	<li>Drinking Water Inspectorate</li>\r\n 	<li>Environment Agency</li>\r\n 	<li>Public Health England</li>\r\n 	<li>Environmental Health Authorities</li>\r\n 	<li>Institute of Customer Service</li>\r\n 	<li>Consumer Council for Water (CCW)</li>\r\n 	<li>The Water Redress Scheme (WATRS)</li>\r\n 	<li>Market Operator Services Limited (MOSL).</li>\r\n</ul>\r\n<strong>Ofwat surveys (customer service - “C-MeX, D-MeX and B-MeX”) </strong>\r\n\r\nAll household customers and developers who contact us may have their contact information passed to a third party processor acting on behalf of our water regulator Ofwat for the purposes of regulating customer service in the water industry in England and Wales. You may be contacted by this third party about the service you received from Portsmouth Water and asked to score our performance. Your response is very important as it allows Ofwat to regulate the performance of companies and the service they provide their customers. This is not a marketing call or a call used for market research purposes. As Ofwat are our water regulator we are  obliged to share certain details with them, however, if you would rather we did not do this then please let us know by emailing us at: <a href="mailto:dataprotection@portsmouthwater.co.uk"><u>dataprotection@portsmouthwater.co.uk</u></a>. For more information please visit the Ofwat website at <a href="http://www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/">www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/</a>.\r\n\r\n<strong>Our surveys </strong>\r\n\r\nWe use third parties, or our own employees, to help contact our various types of customers to undertake water consumption surveys to inform our water resource management plan or for customer satisfaction or customer engagement processes. These are not marketing calls and your response is very important to us. If you would prefer not to participate you can register yourself as ‘no contact for surveys’ with our Customer Services Team at any time or by emailing us at <a href="mailto:dataprotection@portsmouthwater.co.uk"><u>dataprotection@portsmouthwater.co.uk</u></a>. Please note this will not stop general communications in relation to your account or water supply. The results of these surveys are not stored on your water account but are instead used by our Customer Engagement and Water Resources Team to look at improving engagement or planning resources in the area.\r\n\r\nWe may also contact you to undertake a survey after you have been in touch with us so that we can find out how satisfied you were with the service you received. We may contact you after this to see if we can improve our service to you.\r\n\r\n<strong>Direct marketing</strong>\r\n\r\nWe do not use direct marketing to sell our core services, however, we may want to contact you in relation to additional services, such as water efficiency services. We may also want to provide you with marketing information from carefully selected third parties which relate to the services we provide.\r\n\r\nNon-personalised bill inserts will be included with your water – to opt out of receiving these bill inserts, please complete the form at <a href="http://www.portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you contact our call centre, we may offer you the opportunity to talk to HomeServe about their Plumbing and Drainage Plus Insurance, unless you already have a policy with them or have indicated the product is not suitable for you. To opt-out of HomeServe marketing, in addition to the options below, you can also complete our online form which can be found under the ‘Cover Through HomeServe’ section at <a href="https://portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you decide to purchase Plumbing and Drainage insurance with HomeServe they will process your data as a Data Controller. To view a copy of HomeServe’s Privacy Policy please visit: <u>www.homeserve.com/uk/about/privacy-policy</u>.\r\n\r\nYou have the right to stop the use of your personal data for direct marketing activities and we must and will comply with your request.\r\n\r\nIf you would like to stop any other direct marketing communications from us:\r\n<ul>\r\n 	<li>Call us on 023 9249 9666 and tell us you no longer wish to receive direct marketing;</li>\r\n 	<li>Email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a>;</li>\r\n 	<li>Write to us at – Portsmouth Water, PO Box 8, West Street, Havant PO9 1LG.</li>\r\n</ul>\r\n<strong>Please note</strong>: You may continue to receive communications for a short period after changing your preferences whilst our systems are fully updated. If a third party marketing campaign is in the process of being issued at the time of your opt-out request, it may not be possible to remove your data from that campaign, therefore, you may receive this marketing communication.\r\n\r\n<strong>Automated Decision Making and Profiling</strong>\r\n\r\nAutomated decision making involves making decisions using your personal data by automated means without any human involvement. We use automated decision making for decisions on how we recover debts. This is based on a profiled risk score provided by Credit Reference Agencies. We use the score to assess the likelihood of a customer being able to repay their debt. Risk scores are also used to determine which payment terms are most appropriate to any particular situation, as well as the appropriate way to support a customer if they fail to make payment or engage with us.\r\n\r\nWhenever we use automated decision making that is likely to have a significant effect on someone, we ensure that there is a process for review by a human being.\r\n\r\nProfiling is analysing information in a way that classifies individuals into different groups using algorithms or machine-learning. We may undertake profiling to analyse and predict behaviour in order to improve our services to our customers.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Visiting our website, using our online customer portal &amp; our Cookie Policy"]\r\n\r\n<strong>If you are an e-billing customer</strong>\r\n\r\nIn the interest of reducing paper and protecting the environment, and for your convenience, you may be an e-billing customer and hold an online customer account with us.\r\n\r\nShortly the current customer portal will close, and customers will be invited to sign up for our new online portal. Correspondence will be sent to you by email or letter with a secure QR Code/link to allow you to sign up. Your new online customer portal will allow you to manage your account, view recent bills and will also allow you to update your communication and marketing preferences. Both portals will run for a period of time before the older portal is closed down.\r\n\r\n<strong>Using Social Media to Login</strong>\r\n\r\nUsing your social media account (Google or Facebook) to login will provide you with a more efficient way for you to access your account by enabling a quicker login. No data from your Portsmouth Water MyAccount is shared with Facebook or Google when logging in using these services. Using a social media login will open a session with either Facebook or Google and therefore once you have finished using MyAccount, you may wish to open a further browser to logout of your social media account, especially if you are using a shared or public computer.\r\n\r\n<strong>Please note, this process will no longer apply when our current portal is closed, and individuals move to our new online customer portal. </strong>\r\n\r\n<strong>Cookies </strong>\r\n\r\nWe use a cookies tool on our website and online customer portal to gain consent for the optional cookies we use. Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool. Individuals visiting our website have the ability to turn off or ‘opt out’ of non-essential/optional cookies. You can read more about how we use cookies, and how to change your cookies preferences, in our Cookies Policy. Most web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at <a href="http://www.allaboutcookies.org">www.allaboutcookies.org</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Data Subject Rights"]\r\n<ul>\r\n 	<li><strong>Right to be informed\r\n</strong>You can ask for details of how we process your personal data, as covered by this Privacy Notice.</li>\r\n 	<li><strong>Right to Access\r\n</strong>You can ask for a copy of the information we hold about you. If possible, you should specify the type of information you’d like to see to ensure that our response meets your expectations. We must be able to verify your identify and your request may not impact the rights and freedoms of other people, e.g. privacy and confidentiality rights of other customers or our employees. Other exemptions may apply and this will be dependent on the information and context.</li>\r\n 	<li><strong>Right to Rectification\r\n</strong>You can ask that your personal data be corrected or updated if you believe it is inaccurate or incomplete. This right only applies to your own personal data and when exercising this right, please be as specific as possible.</li>\r\n 	<li><strong>Right to Erasure\r\n</strong>You may, in certain circumstances, be entitled to ask to have your personal data erased (this is also known as the ‘right to be forgotten’). We may not be able to erase your personal data if, for example, we need it to comply with a legal obligation or exercise or defend legal claims.</li>\r\n 	<li><strong>Right to Restriction on Processing\r\n</strong>You can ask us to stop using your personal data, however, in some circumstances this right may not apply, for example, if we have a legal obligation to use the data.</li>\r\n 	<li><strong>Right to Data Portability\r\n</strong>We do not currently carry out any such processing. If we do in the future, you can make a request and this data can be exported from our systems.</li>\r\n 	<li><strong>Right to Object\r\n</strong>You can request that your personal data is not processed for specific purposes such as profiling. This right applies where our processing of your personal data is necessary for us to perform a task in the public interest or for our functions or for our legitimate purposes. You can also object to our processing of your personal data for direct marketing purposes. If you would like to opt out of receiving any marketing communications from us, please contact us using the details within this Notice.</li>\r\n 	<li><strong>Rights Related to Automated Decision-making, including Profiling\r\n</strong>You have the right to not be subject to a decision based solely on automated processing of your personal data (i.e. no human intervention), including profiling, where the decision affects your legal status or rights of where the decision has a similarly significant effect, e.g. affecting your financial circumstances or employment opportunities.</li>\r\n</ul>\r\nThe applicability of some of these rights depends on the legal basis of processing of the data concerned. Some of these rights only apply in specific circumstances and we may not need to fully comply with your request in all cases.\r\n\r\nYou may exercise any of these rights free of charge, by contacting us. We may need to check your identity and may need to ask for more information – it’ll help us if you\'re as specific in your request as possible.\r\n\r\nWe’ll comply with your request within one calendar month (from the time we receive your request, or any additional information we asked for) unless:\r\n<ul>\r\n 	<li>It\'s a complex request – in such cases, we’ll respond within the month to inform you of the appropriate response period that will apply to your request (which may be a period of up to three months); or</li>\r\n 	<li>in exceptional circumstances, we would not be able to carry out your request. In these cases, we\'ll inform you of the reason within one calendar month.</li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Contacting us"]\r\n\r\nIf you would like to request further information about our Privacy Notice, or exercise any of your rights, you can email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a> or write us at:\r\n\r\n<strong>Data Protection Officer\r\n</strong><strong>Portsmouth Water\r\n</strong><strong>PO Box 8\r\n</strong><strong>West Street\r\n</strong><strong>Havant\r\n</strong><strong>PO9 1LG</strong>\r\n\r\nYou can also contact the Information Commissioner\'s Office at <a href="http://ico.org.uk/">http://ico.org.uk/</a> or write to Wycliffe House Water Lane, Wilmslow, Cheshire SK9 5AF or 0303 123 1113 for information, advice or to make a complaint.\r\n\r\nPortsmouth Water tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]\r\n<h3 id="terms-of-use">Website Terms of Use</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/04/Website-Terms-Conditions-April-2024.pdf">Download our website Terms of Use here</a>', 'Privacy Notice', '', 'inherit', 'closed', 'closed', '', '2387-revision-v1', '', '', '2024-11-25 11:34:33', '2024-11-25 11:34:33', '', 2387, 'https://www.portsmouthwater.co.uk/?p=15115', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15116, 1, '2024-11-25 11:34:52', '2024-11-25 11:34:52', '<h2>©Portsmouth Water Ltd</h2>\r\nThis website is governed by the law and jurisdiction of England and Wales. All rights, including, without limitation copyright, in the form and content of this website are owned by Portsmouth Water Ltd.\r\n<h3>Disclaimer</h3>\r\nWhilst every effort has been made to ensure that the information in this website is accurate and up to date, the information contained herein is provided without any representation or warranty of any kind. In no event shall Portsmouth Water Ltd be liable for any damage or loss arising out of or in connection with the use of this website or other sites that may be linked to this site.\r\n<h3>Privacy Notice</h3>\r\nThe purpose of this Privacy Notice is to make it easier for you to understand how we use and protect your personal data. Personal data is any data that can identify you either on its own or used with other data.\r\n\r\nThis Privacy Notice will help you understand your privacy rights, how and why we need to process your personal data, and how you can get in touch with us if you need to.\r\n\r\nProcessing personal data involves any activity to do with that data, for example collection, storage, editing and deletion.\r\n\r\nWe’ve presented this information in different sections so you can access the information you need more easily. You’ll find our general privacy information under the headings below; with a separate PDF of the whole document should you wish to download this.\r\n\r\nWe take your personal data privacy very seriously and we\'re committed to protecting your personal data by complying with the relevant privacy legislation. We encourage you to read each section thoroughly.\r\n\r\nIf we make any significant changes impacting your privacy, we\'ll make this clear. Please remember to check from time to time.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/04/Privacy-Notice-April-2024.pdf">Download our Privacy Notice here</a>\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="About Portsmouth Water"]\r\n\r\nThis Privacy Notice is designed to explain how we collect and use our customer’s and other individual’s personal data. We are committed to protecting this data, to uphold their data rights, and to meet expectations for handling personal data.\r\n\r\nWe are a registered data controller, registration number: Z6707640. This means it is our responsibility to maintain and protect all personal data that we collect and ensure that anyone we share personal data with will also adequately protect that data.\r\n\r\nThis Notice relates to Portsmouth Water Limited (Company Number 2536455) as the principal subsidiary in the South Downs Group, but will also apply to other subsidiaries.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What personal data do we collect?"]\r\n\r\nWe will always endeavour to make it clear why we are collecting your personal data.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nWe collect and process your personal data in a number of ways from the information you give to us. You may provide information to us about you by filling in a form on our website or by contacting us by telephone, email or otherwise. This includes information you provide when registering for our online customer portal, when you search for or request a service from us, enter a competition or survey or when you report a leak, problem or provide feedback regarding our website or the services we provide.\r\n\r\nThe information you provide us with will vary, but will include:\r\n<ul>\r\n 	<li><strong>Personal details:</strong> title, name, date of birth, disability;</li>\r\n 	<li><strong>Bank account and card details:</strong> account number and sort code, accounts holders name, direct debit details;</li>\r\n 	<li><strong>Contact details:</strong> postal address, email address, mobile and/or landline numbers;</li>\r\n 	<li><strong>Financial details:</strong> household income, benefits;</li>\r\n 	<li><strong>Household information:</strong> age and number of children;</li>\r\n 	<li><strong>Documentation:</strong> bank statements, passports etc.</li>\r\n</ul>\r\nWe will keep scanned copies of any documents for validation and audit purposes, this evidence will be deleted in line with our retention policy.\r\n\r\nIf an individual is registered on our Priority Services Register, we will collect information to allow us to provide additional assistance and support to that individual when required. For more information, please see the ‘Priority Services Register – Helping Our Vulnerable Customers’ section of this Notice.\r\n\r\nWe also collect information about you from other sources, examples being:\r\n<ul>\r\n 	<li>If you are a tenant, your Landlord or letting agent may provide us with personal data in order to set up or close down your water account at their property.</li>\r\n 	<li>A new resident at a former supply address, estate/letting agent or solicitor acting on behalf of you or a new resident of a former supply address (e.g. where you are moving home and the third party is providing a forwarding address - with or without your consent).</li>\r\n 	<li>Your sewerage company to ensure accurate billing.</li>\r\n 	<li>Debt Management and Tracing Agencies will provide us with contact information (emails and telephone numbers) to allow us to contact and locate individuals for debt collection purposes.</li>\r\n</ul>\r\nWe record all phone calls, incoming and out-going, made by departments that deal directly with customers, including Customer Services, Networks, Water Quality and Wholesale Services. Call recordings are held for 2 years before being securely deleted. While providing services we will collect data about you and when reading your water meter we will collect water usage information including, where applicable, information from SMART meters.\r\n\r\nWhenever you visit our website or online portal we use cookies - these cookies do not collect personal information. For more information, please see the ‘Visiting Our Website, Using Our Online Customer Portal and Our Cookie Policy’ section of this Notice. We also collect data from publicly available sources (such as the electoral roll and Land Registry) where the information is made public as a matter of law.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What to expect when you contact us"]\r\n\r\n<strong>Contacting us via social media</strong>\r\n\r\nIt is never a good idea to post your personal contact information on a public social media site. If you contact us using social media to report an issue and we need more information, we will ask you to private message us with suitable communication information which we will use to contact you in order to resolve your concern or gather additional information for our investigation.\r\n\r\n<strong>Contacting us by telephone</strong>\r\n\r\nWhen you contact us by telephone, your telephone number will be added to your account so that contact with you in relation to your water account can be made more convenient.\r\n\r\nWe will use a telephone number listed on your account to call or text you to provide you with essential service messages.\r\n\r\nWhen contacting us outside of our normal working hours, (between 5pm-8am Monday to Friday and over the weekend), your call will be dealt with by our ‘out-of-hours’ partner, CallCare, who are working with us to ensure our customers can contact us 24 hours a day, 7 days a week. CallCare will collect information from you to allow us to deal with your call efficiently.\r\n\r\n<strong>Emailing us </strong>\r\n\r\nIf you email us, we will respond to you using the email address you gave us. Your email address will be added to your account and will be used by us to provide you with essential service messages. Please try to avoid sending personal data by email as this is not considered to be a secure communication method.\r\n\r\nAny email sent to Portsmouth Water, including any attachments, will be monitored and assessed by our security partners for reasons of security and to check compliance. Emails are also backed up by our data processor Mimecast.\r\n\r\nPlease be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.\r\n\r\n<strong>Contacting us via WebChat </strong>\r\n\r\nWe use a third party provider, currently LiveChat, to supply and support our Webchat service, which we use to handle customer enquires in real time.\r\n\r\nIf you use the WebChat service we will collect your name, postal address, account number (optional) and email address (optional) as well as the contents of your WebChat session. The information provided will be added to your account.\r\n\r\nYou can request a transcript of your WebChat session once completed. This is sent to the email address you have the option to provide when logging in to the service.\r\n\r\n<strong>Visiting our Offices </strong>\r\n\r\nOur premises are monitored by CCTV so your image will be captured whenever you enter our site boundary. There are signs to show you when you are entering an area monitored by CCTV. CCTV images are held for 30 days and then deleted. In the case of suspected criminal activity CCTV images will be held for longer and will be shared with the relevant local authority (e.g. the Police), as appropriate.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Priority Services Register (PSR) – Helping our vulnerable customers"]\r\n\r\nOur Priority Services Register is a free service for customers who may need additional assistance either in communicating with us or in the event of a water supply interruption/emergency. Priority Services customers include those with physical or mental impairments, medical conditions, the elderly or those with young families. These customers may not be able to easily leave their home to collect bottled water in a water emergency.\r\n\r\nThe PSR allows us to quickly and efficiently identify those customers who require support in water events, and also allows support to be identified when planning work that may impact the water supply, as well as how we communicate with our customers.\r\n\r\nThe data is processed following individuals themselves, or third parties acting on their behalf (e.g. a family member, a charity, a support worker, a carer etc) signing up to the PSR by completing a hard-copy or online form or by calling our Customer Services Team. The individual provides the required information which, as well as that already described, will also include contact details (name, address, email, telephone number). On receiving this information, the relevant \'Needs Code(s)\' and/or updates will be made on to the relevant customer account. \'Needs Codes\' are entries that can be searched to identify the support that is needed through reports that we can run when we are required to do so.\r\n\r\nWe share PSR data with the energy sector, and other trusted third parties, to ensure that the assistance and support required by individuals can also be provided quickly and efficiently by these third parties. The support provided by these third parties may differ from that of Portsmouth Water\'s support.\r\n\r\nIndividuals can request to be removed from the PSR at any time, but we will first review the request and may then discuss this with the individual to make sure it is in their best interest.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Havant Thicket Public Consultation and Project "]\r\n\r\nIf you live close to the location of our proposed new Havant Thicket Reservoir, you\'ll receive communications from us to keep you up to date with the project and/or to inform you of planned works that may require some form of action from yourself (e.g. to move your car to allow surveys to be completed). We may need to seek assistance from mail printing companies to issue these communications to you and if this is required we will share your name and address. The data will only be shared when necessary and will be deleted within 4 weeks of a communication campaign ending.\r\n\r\nWe have a separate website for the Havant Thicket Reservoir project at <a href="https://havant-thicket-reservoir.uk.engagementhq.com/" target="_blank" rel="noopener"><u>https://havant-thicket-reservoir.uk.engagementhq.com/</u></a>. The Privacy Notice on that website details how your data will be used if you decide to register. If you register, and ask a question or provide comments and ask for contact to follow up on this, your contact details will be shared with the relevant consultant to allow a response to be provided. Drones may be used on the Havant Thicket Reservoir site and clear signage will be in place to ensure visitors are aware.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Customers who fall into arrears or fail to pay their bill"]\r\n\r\nIn respect to a customer’s responsibility for paying their bills, Portsmouth Water has a regulatory requirement to provide a safe, maintained supply of fresh water to your property. In section 5 of our Water Charges Scheme we explain that water charges are payable by the occupier of the premises, or the person who uses the supply, except where the owner of the premises is liable by enactment or by agreement with Portsmouth Water. Our Water Charges Scheme is further supported by the Water Industry Act 1991, which gives Water Companies the powers to charge and recover charges. This is referred to in Section 142 of the Water Industry Act 1991.\r\n\r\nThe information that we hold about customers will be used to recover arrears in line with our regulatory obligations and in doing so we use third party debt collection / management companies and credit reference agencies to assist us, this may include third parties undertaking Court Action on our behalf.\r\n\r\nWe use elements of automated decision making and profiling to identify appropriate debt recovery strategies.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Our Non-Household customers"]\r\n\r\nNon-household customers are non-incorporated businesses whose retail services (e.g. customer services, billing) are provided by a separate water retail company, but whose premises are physically connected to our water network. We provide these customers with a wholesale service.\r\n\r\nInsofar as limited personal information is collected in relation to non-incorporated businesses, both Portsmouth Water and the relevant water retailer are each separate Controllers of the personal data of the non-household customers in our service areas.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nOur purpose is to use this data to provide a wholesale water service to our non-household customers and their retailers by carrying out activities such as:\r\n<ul>\r\n 	<li>Supplying non-household customers with water in line with our legal and regulatory obligations;</li>\r\n 	<li>Recording and fixing service problems e.g. water pressure issues and burst water pipes;</li>\r\n 	<li>Maintaining our pipes and other assets;</li>\r\n 	<li>Dealing with emergency events;</li>\r\n 	<li>Maintaining, monitoring and reporting drinking water quality;</li>\r\n 	<li>Supporting non-household customers in improving water efficiency;</li>\r\n 	<li>Metering – making appointments, meter fitting and repairing;</li>\r\n 	<li>Collecting, analysing and sharing meter data from smart meter and data loggers to monitor consumption and leakage and enable accurate billing;</li>\r\n 	<li>Making payments – for example Guaranteed Service Standards (GSS);</li>\r\n 	<li>Working with farmers in our area on catchment studies to reduce pollution;</li>\r\n 	<li>Non-household customer communications around street works and incidents;</li>\r\n 	<li>Dealing with claims after service incidents;</li>\r\n 	<li>Managing enquiries and complaints;</li>\r\n 	<li>Assessing allowances and abatements;</li>\r\n 	<li>Carrying out vacant property checks and site visits to check meter and supply details, and;</li>\r\n 	<li>Demonstrating compliance with our legal obligations to our regulators.</li>\r\n</ul>\r\nMore information on the wholesale services we provide to non-household customers can be found on our website at <a href="http://www.portsmouthwater.co.uk/business/">www.portsmouthwater.co.uk/business/</a>.\r\n\r\n<strong>What type of personal information do we process? </strong>\r\n\r\nThe information processed includes:\r\n<ul>\r\n 	<li>Non-household customer contact and supply address details.</li>\r\n 	<li>Asset and incident information linked to the service that may identify the non-household customer for example, but not limited to, meter serial number, business meter readings, including 15 minute meter readings where data loggers have been fitted and are enabled.</li>\r\n 	<li>Information required to process insurance claims, for example, but not limited to, damage to a property due to flooding from our asset.</li>\r\n 	<li>Information required to produce regulatory reports, for example, reporting the number of customer complaints.</li>\r\n</ul>\r\nOur legal basis for processing personal data for these activities is Article 6(1)(e) of the UK GDPR, which allows us to process personal data when this is necessary to perform our public tasks as a regulated business in line with the rules and requirements set out by our regulators, such as Ofwat.\r\n\r\n<strong>Sharing data with third parties </strong>\r\n\r\nTo provide our services in an efficient and effective way, your personal data may be provided to us by your retailer and we\'ll share this with our service providers, for example, sharing Developer details with Retailers when a supply point is created in the market to enable the Retailer to produce bills. We’ll share with the Market Operator Services Limited (MOSL) as required, for example, in registering and de-registering supply points (please see MOSL’s Summary of Agreements for more information <a href="https://mosl.co.uk/documentspublications/1427-summary-of-arrangements/file" target="_blank" rel="noopener">https://mosl.co.uk/documents-publications/1427-summary-of-arrangements/file</a>).\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Developer Services"]\r\n\r\nThis section of our Privacy Notice explains how we use personal data in relation to the development of a site or property. This could be relevant for homeowners, developers, self-lay providers and/or newly appointed water companies (NAVs).\r\n\r\n<strong>Purpose (lawful basis for processing)</strong>\r\n\r\nOur purpose is to provide a service to our customers in this context, including land/property owners, developers, self-lay providers and NAVs, by carrying out activities such as:\r\n<ul>\r\n 	<li>Handling applications from customers for the provision of our services.</li>\r\n 	<li>Dealing with enquiries and complaints from customers who contact us for this purpose.</li>\r\n 	<li>Issuing invoices to and taking payments from our customers.</li>\r\n 	<li>Carrying out necessary work (e.g. new water mains and service connections, adoptions and requisitions, build over agreements, providing bulk water to NAVs).</li>\r\n 	<li>Customer relationship management (customer surveys, newsletters, open days).</li>\r\n</ul>\r\nMore information on the services we provide to our customers in this context can be found on our website <a href="https://developers.portsmouthwater.co.uk/" target="_blank" rel="noopener"><u>https://developers.portsmouthwater.co.uk/</u></a>.\r\n\r\nOur legal basis for processing your data for most of these activities is:\r\n<ul>\r\n 	<li>Article 6(1)(c) which allows us to process personal data when processing is necessary for compliance with a legal obligation to which we are subject (Water Industry Act 1991 and associated regulations).</li>\r\n 	<li>Article 6(1)(b) which allows us to process personal data when processing is necessary for a contract, we have with you or because you have asked us to take specific steps before entering into a contract.</li>\r\n 	<li>Article 6(1)(f) which allows us to process personal data when processing is necessary for our legitimate interests or the legitimate interests of a third party, unless, on balance, these are outweighed by the need to protect your individual rights.</li>\r\n</ul>\r\n<strong>What type of personal information do we process for this purpose?</strong>\r\n\r\nWe use the information you’ve provided us to help us deliver the service you requested.\r\n\r\nThis could include contacting you to discuss the application/work, visiting the site where work needs to be carried out, and invoicing when appropriate. We may also arrange video calls to see the pipework.\r\n\r\nCustomer feedback is important to us, so we may also use the information to ask for feedback on how we can improve our performance.\r\n\r\nWe’ll use your business contact details to keep in touch and maintain strong working relationships with you.\r\n\r\n<strong>Sharing data with third parties</strong>\r\n\r\nSome of our services are carried out by our partner organisations. Where this is the case, we may transfer your personal data to them to allow them to complete the work.\r\n\r\nWe’re also required to share details with our regulator Ofwat, and its authorised agents, to enable them to conduct customer feedback surveys about our developer services performance.\r\n\r\nFor new properties around our border where we provide water supply services, we must share new connection information including address and postcode with companies providing the wastewater services for these properties.\r\n\r\n<strong>Developer Portal</strong>\r\n\r\nYou may opt to register as a user of our Developer Portal, which will allow you to submit new service, self-lay or NAV applications electronically. You can also opt to make payment of the application fees via the portal. To register for the portal, we will require your Company name, correspondence address, email address, name, and telephone number.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How long will we retain data for"]\r\n\r\nWe have a data retention policy and data will be retained as long as it serves a useful and legitimate purpose, taking into account all legal and regulatory obligations.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Purpose for collecting your personal data"]\r\n\r\nWe will only collect data where we have a clear and legal basis to do so. The table below explains each legal basis we use, with a more detailed description of the purpose alongside it:\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Legal Basis</strong></td>\r\n<td><strong>Purpose</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Complying with Legal Obligation</strong>\r\n\r\nLegally we need to collect this information, for example, to comply with statutory and regulatory obligations.</td>\r\n<td>To meet our statutory obligations under:\r\n<ul>\r\n 	<li>Water Industry Act 1991;</li>\r\n 	<li>Water Resources Act 1991;</li>\r\n 	<li>Environment Act 1995;</li>\r\n 	<li>Water Industry Act 1999;</li>\r\n 	<li>Water Act 2014;</li>\r\n 	<li>Water Supply (Water Fittings) Regulations 1999;</li>\r\n 	<li>Water Supply (Water Quality) Regulations 2016;</li>\r\n 	<li>Instrument of Appointment as issued by the Secretary of State for the Environment.</li>\r\n 	<li>The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008</li>\r\n 	<li>Data Protection Act 2018.</li>\r\n</ul>\r\nTo contact customers about essential service issues, including, but not limited to:\r\n<ul>\r\n 	<li>payments (direct debit/payment arrangement failed);</li>\r\n 	<li>debt collection communications;</li>\r\n 	<li>tariff renewals/changes;</li>\r\n 	<li>metering (leak notification, meter replacement);</li>\r\n 	<li>bill notifications (bill available to view and pay);</li>\r\n 	<li>urgent water quality notifications, and;</li>\r\n 	<li>supply issues (hosepipe bans, supply interruptions).</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<em>We have a legal obligation to confirm your identity, to keep records required by law or to evidence our compliance with laws, including tax laws, consumer protection laws and data protection laws. Where we are required to do so, we have to provide information to law enforcement agencies or other authorities.</em>\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Legal Basis</strong></td>\r\n<td><strong>Purpose</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Our Legitimate Interests</strong>\r\n\r\nAs a Water Company we have a legitimate reason for collecting this data and consent is not required. Most of the personal data that we collect from or about you is needed to enable us to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.</td>\r\n<td>To provide water supply services and products.\r\n\r\nTo administer a customer’s account, including:\r\n<ul>\r\n 	<li>billing;</li>\r\n 	<li>requests;</li>\r\n 	<li>enquiries; and</li>\r\n 	<li>complaints.</li>\r\n</ul>\r\nTo make goodwill and compensation payments;\r\n\r\nTo communicate with you about core products and services we provide, including;\r\n<ul>\r\n 	<li>metering initiatives;</li>\r\n 	<li>water efficiency measures;</li>\r\n 	<li>catchment management initiatives;</li>\r\n 	<li>our online customer portal, and;</li>\r\n 	<li>our Priority Services Register.</li>\r\n</ul>\r\nTo tell you about the services offered by a third party plumbing and drainage insurance provider, due to our interest in:\r\n<ul>\r\n 	<li>Promoting water efficiency;</li>\r\n 	<li>Reducing leaks and waste of water;</li>\r\n 	<li>Educating customers on pipework responsibilities. To carry out and analyse customer surveys.</li>\r\n</ul>\r\nTo carry our employee training and quality assurance.\r\n\r\nTo use aggregated data to understand customer trends in lifestyle and water consumption to assist in business planning.\r\n\r\nTo comply with any regulatory obligations we may have.\r\n\r\nTo ensure we operate to the expectations of a responsible water company.\r\n\r\nTo handle responses to public consultations, such as our Water Resources Management Plan, Drought Plan or the Havant Thicket Reservoir Consultations.\r\n\r\nTo maintain our land holdings and sites.\r\n\r\nTo keep our records accurate and up-to-date.\r\n\r\nTo ensure efficient collection of water charges.\r\n\r\nTo prevent and detect crime, including fraud.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Consent</strong>\r\n\r\nAlthough most of the personal data that we collect is needed because we have a legal obligation to process that data or a legitimate interest in the use of that data, in a small number of cases, we need your consent to collect and use your personal data. We will ask for your consent:</td>\r\n<td>To send you marketing of recreational services and products;\r\n\r\nIf you would like us to add or talk to someone else about your account.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Performing our Public Task</strong>\r\n\r\nWhen processing your data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.</td>\r\n<td>To compile, maintain and manage our Priority Services Register (a list of customers with additional service needs).\r\n\r\nSubstantial Public Interest (SPI), as in UK law, is also used as our legal basis to process special category data for the purpose of providing a priority service to vulnerable customers based on their health data, e.g. dialysis.\r\n\r\nAs we are processing special category data under this legal basis, we have prepared an ‘Appropriate Policy Document’ as required under the Data Protection Act 2018. If you would like to view a copy of this policy, please contact the Data Protection Officer using the details under the ‘Contacting Us’ section of this Notice.\r\n\r\nProcessing our Non-Household customers personal data, as detailed in ‘Our Non-Household Customers’ section of this Notice.</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Who we share personal data with"]\r\n\r\nWe share personal data with multiple parties for legal, regulatory, and operational purposes. Other than where the exchange of data is required by law, we have contracts in place with third parties with whom we share data. These contracts detail how personal data should be handled and protected while being processed by any third party. We conduct due diligence checks on third party processors to ensure they comply with their obligations to us.\r\n\r\nWe have legal requirements for sharing data with your Sewerage Provider – this will usually be Southern Water Services Limited however, other companies may be operating in our area of supply and provide your waste water services.\r\n\r\nWe may use carefully selected third parties to help process your data and provide you with excellent customer service. We use software providers for different systems like our billing system and job management system to support us with the large amount of data that\r\n\r\nwe need to manage. We use third parties to assist us with printing bills and customer communications and to provide you with online customer accounts. We use companies to help us process payments including card payments, payment cards and to process cheques.\r\n\r\nWe share data with external agencies, such as local authorities, Police, Fire and/or Ambulance services, e.g. in the event of an emergency (this may include special category data, such as medical conditions if you have signed up to our Priority Services Register).\r\n\r\nWe share data with Government bodies for the detection and prevention of fraud.\r\n\r\nWe use third party organisations to help us provide our services to you and we share data with these parties. We have contracts in place and this means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any other organisation unless they are instructed by us to do so. They will hold it securely and retain it for the period we instruct.\r\n\r\nSome of the third parties with whom we share your data are based outside of the United Kingdom and, in some cases, outside the European Economic Area. In these cases, your data is protected by the special safeguarding measures set out by the data protection legislation i.e.\r\n<ul>\r\n 	<li>our contracts with these third parties incorporate the standard contractual clauses adopted by the European Commission and UK authorities for this purpose; or,</li>\r\n 	<li>the transfer is protected by the recipient’s binding corporate rule arrangements; or</li>\r\n 	<li>the recipient is in a country whose data protection laws are deemed by UK/EU authorities to provide adequate safeguard for transferred personal data without the need for additional safeguarding measures to be put in place.</li>\r\n</ul>\r\nWe work closely with a number of Contractors, our primary contractor being Cappagh, for mains replacement, pipe repairs and meter options, and these Contractors will have access to customer information relevant to their work. We also use trusted Contractors to make leak repairs at customer properties. If you contact us about a leak in your home and are eligible for a visit, your data will be shared with our Contractors in order for them to provide this function on our behalf.\r\n\r\nWe share data with selected third parties for marketing purposes in circumstances where we have a legitimate interest in promoting their services and where we feel you would benefit from their products or services. In particular, we share data with HomeServe, who will use the information we provide to them to send dual branded marketing information on our behalf in relation to their Plumbing and Drainage Plus Insurance. You can opt-out of receiving direct marketing at any time by email, phone or in writing. To opt out of this plumbing and drainage insurance marketing you can also complete an online form. Please see the Direct Marketing section of this Notice for more details.\r\n\r\nFrom time to time we require legal advice and may need to share your personal data with our legal advisers, our insurance company or other professional advisors in order to obtain advice or to make a claim.\r\n\r\nThe types of Organisations we share data with are as follows:-\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Category</strong></td>\r\n<td><strong>Process</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Debt Recovery and Debt Management Services</strong></td>\r\n<td>Collecting unpaid debt;\r\n\r\nTracking locations of individuals;\r\n\r\nMaintaining accurate data;\r\n\r\nRequesting additional contact data;\r\n\r\nManaging debt collection processes;\r\n\r\nChecking if debt risks apply;\r\n\r\nUndertaking Court action.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Contractors</strong></td>\r\n<td>Performing network maintenance, including street works, detecting and repairing leaks and responding to water supply incidents;\r\n\r\nProviding priority services to ‘vulnerable’ customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Property maintenance contractors</strong></td>\r\n<td>Performing property maintenance.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Network maintenance contractors</strong></td>\r\n<td>Performing network maintenance, including street works, and responding to water supply incidents. Installing new water meters and providing services to ‘vulnerable’ customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Other Water Companies (in particular Southern Water Services Limited)</strong></td>\r\n<td>Providing meter readings and water consumption information for billing purposes to calculate waste water use;\r\n\r\nOccupancy/Occupier details to maintain accurate data;\r\n\r\nInformation for discount tariffs such as Watersure and Social Tariff so that similar discounts can be considered;\r\n\r\nSharing priority service data to assist in identifying vulnerable customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Other Utility Companies</strong></td>\r\n<td>To assist with the provision of Priority Services if you are a member of our Priority Services Register.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Insurance Partner</strong></td>\r\n<td>Offering insurance products related to your water supply &amp; waste water services.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Financial (Banking and BACS)</strong></td>\r\n<td>Collection and payment of invoices and bills.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Housing Associations and Landlords</strong></td>\r\n<td>Water Regulation inspections.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Land Agents</strong></td>\r\n<td>Managing our land and property and obtaining land rights.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Social Media platforms</strong></td>\r\n<td>Responding to enquiries, concerns and complaints.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Customer survey and feedback services</strong></td>\r\n<td>Carrying out and analysing surveys and feedback results.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Insurance providers</strong></td>\r\n<td>Managing litigation and compensation claims.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>External Legal and Professional Advisors</strong></td>\r\n<td>Obtaining legal advice, managing disputes and dealing with compensation claims.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Auditors</strong></td>\r\n<td>Providing assurance for business processes and decisions.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Consultants</strong></td>\r\n<td>Providing follow up feedback to individuals during Public Consultations (e.g. Havant Thicket Reservoir).</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n&nbsp;\r\n\r\nTo comply with our legal and regulatory obligations we provide personal data to the following Authorities:\r\n<ul>\r\n 	<li>Defra</li>\r\n 	<li>Ofwat</li>\r\n 	<li>Drinking Water Inspectorate</li>\r\n 	<li>Environment Agency</li>\r\n 	<li>Public Health England</li>\r\n 	<li>Environmental Health Authorities</li>\r\n 	<li>Institute of Customer Service</li>\r\n 	<li>Consumer Council for Water (CCW)</li>\r\n 	<li>The Water Redress Scheme (WATRS)</li>\r\n 	<li>Market Operator Services Limited (MOSL).</li>\r\n</ul>\r\n<strong>Ofwat surveys (customer service - “C-MeX, D-MeX and B-MeX”) </strong>\r\n\r\nAll household customers and developers who contact us may have their contact information passed to a third party processor acting on behalf of our water regulator Ofwat for the purposes of regulating customer service in the water industry in England and Wales. You may be contacted by this third party about the service you received from Portsmouth Water and asked to score our performance. Your response is very important as it allows Ofwat to regulate the performance of companies and the service they provide their customers. This is not a marketing call or a call used for market research purposes. As Ofwat are our water regulator we are  obliged to share certain details with them, however, if you would rather we did not do this then please let us know by emailing us at: <a href="mailto:dataprotection@portsmouthwater.co.uk"><u>dataprotection@portsmouthwater.co.uk</u></a>. For more information please visit the Ofwat website at <a href="http://www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/">www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/</a>.\r\n\r\n<strong>Our surveys </strong>\r\n\r\nWe use third parties, or our own employees, to help contact our various types of customers to undertake water consumption surveys to inform our water resource management plan or for customer satisfaction or customer engagement processes. These are not marketing calls and your response is very important to us. If you would prefer not to participate you can register yourself as ‘no contact for surveys’ with our Customer Services Team at any time or by emailing us at <a href="mailto:dataprotection@portsmouthwater.co.uk"><u>dataprotection@portsmouthwater.co.uk</u></a>. Please note this will not stop general communications in relation to your account or water supply. The results of these surveys are not stored on your water account but are instead used by our Customer Engagement and Water Resources Team to look at improving engagement or planning resources in the area.\r\n\r\nWe may also contact you to undertake a survey after you have been in touch with us so that we can find out how satisfied you were with the service you received. We may contact you after this to see if we can improve our service to you.\r\n\r\n<strong>Direct marketing</strong>\r\n\r\nWe do not use direct marketing to sell our core services, however, we may want to contact you in relation to additional services, such as water efficiency services. We may also want to provide you with marketing information from carefully selected third parties which relate to the services we provide.\r\n\r\nNon-personalised bill inserts will be included with your water – to opt out of receiving these bill inserts, please complete the form at <a href="http://www.portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you contact our call centre, we may offer you the opportunity to talk to HomeServe about their Plumbing and Drainage Plus Insurance, unless you already have a policy with them or have indicated the product is not suitable for you. To opt-out of HomeServe marketing, in addition to the options below, you can also complete our online form which can be found under the ‘Cover Through HomeServe’ section at <a href="https://portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you decide to purchase Plumbing and Drainage insurance with HomeServe they will process your data as a Data Controller. To view a copy of HomeServe’s Privacy Policy please visit: <u>www.homeserve.com/uk/about/privacy-policy</u>.\r\n\r\nYou have the right to stop the use of your personal data for direct marketing activities and we must and will comply with your request.\r\n\r\nIf you would like to stop any other direct marketing communications from us:\r\n<ul>\r\n 	<li>Call us on 023 9249 9666 and tell us you no longer wish to receive direct marketing;</li>\r\n 	<li>Email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a>;</li>\r\n 	<li>Write to us at – Portsmouth Water, PO Box 8, West Street, Havant PO9 1LG.</li>\r\n</ul>\r\n<strong>Please note</strong>: You may continue to receive communications for a short period after changing your preferences whilst our systems are fully updated. If a third party marketing campaign is in the process of being issued at the time of your opt-out request, it may not be possible to remove your data from that campaign, therefore, you may receive this marketing communication.\r\n\r\n<strong>Automated Decision Making and Profiling</strong>\r\n\r\nAutomated decision making involves making decisions using your personal data by automated means without any human involvement. We use automated decision making for decisions on how we recover debts. This is based on a profiled risk score provided by Credit Reference Agencies. We use the score to assess the likelihood of a customer being able to repay their debt. Risk scores are also used to determine which payment terms are most appropriate to any particular situation, as well as the appropriate way to support a customer if they fail to make payment or engage with us.\r\n\r\nWhenever we use automated decision making that is likely to have a significant effect on someone, we ensure that there is a process for review by a human being.\r\n\r\nProfiling is analysing information in a way that classifies individuals into different groups using algorithms or machine-learning. We may undertake profiling to analyse and predict behaviour in order to improve our services to our customers.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Visiting our website, using our online customer portal &amp; our Cookie Policy"]\r\n\r\n<strong>If you are an e-billing customer</strong>\r\n\r\nIn the interest of reducing paper and protecting the environment, and for your convenience, you may be an e-billing customer and hold an online customer account with us.\r\n\r\nShortly the current customer portal will close, and customers will be invited to sign up for our new online portal. Correspondence will be sent to you by email or letter with a secure QR Code/link to allow you to sign up. Your new online customer portal will allow you to manage your account, view recent bills and will also allow you to update your communication and marketing preferences. Both portals will run for a period of time before the older portal is closed down.\r\n\r\n<strong>Using Social Media to Login</strong>\r\n\r\nUsing your social media account (Google or Facebook) to login will provide you with a more efficient way for you to access your account by enabling a quicker login. No data from your Portsmouth Water MyAccount is shared with Facebook or Google when logging in using these services. Using a social media login will open a session with either Facebook or Google and therefore once you have finished using MyAccount, you may wish to open a further browser to logout of your social media account, especially if you are using a shared or public computer.\r\n\r\n<strong>Please note, this process will no longer apply when our current portal is closed, and individuals move to our new online customer portal. </strong>\r\n\r\n<strong>Cookies </strong>\r\n\r\nWe use a cookies tool on our website and online customer portal to gain consent for the optional cookies we use. Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool. Individuals visiting our website have the ability to turn off or ‘opt out’ of non-essential/optional cookies. You can read more about how we use cookies, and how to change your cookies preferences, in our Cookies Policy. Most web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at <a href="http://www.allaboutcookies.org">www.allaboutcookies.org</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Data Subject Rights"]\r\n<ul>\r\n 	<li><strong>Right to be informed\r\n</strong>You can ask for details of how we process your personal data, as covered by this Privacy Notice.</li>\r\n 	<li><strong>Right to Access\r\n</strong>You can ask for a copy of the information we hold about you. If possible, you should specify the type of information you’d like to see to ensure that our response meets your expectations. We must be able to verify your identify and your request may not impact the rights and freedoms of other people, e.g. privacy and confidentiality rights of other customers or our employees. Other exemptions may apply and this will be dependent on the information and context.</li>\r\n 	<li><strong>Right to Rectification\r\n</strong>You can ask that your personal data be corrected or updated if you believe it is inaccurate or incomplete. This right only applies to your own personal data and when exercising this right, please be as specific as possible.</li>\r\n 	<li><strong>Right to Erasure\r\n</strong>You may, in certain circumstances, be entitled to ask to have your personal data erased (this is also known as the ‘right to be forgotten’). We may not be able to erase your personal data if, for example, we need it to comply with a legal obligation or exercise or defend legal claims.</li>\r\n 	<li><strong>Right to Restriction on Processing\r\n</strong>You can ask us to stop using your personal data, however, in some circumstances this right may not apply, for example, if we have a legal obligation to use the data.</li>\r\n 	<li><strong>Right to Data Portability\r\n</strong>We do not currently carry out any such processing. If we do in the future, you can make a request and this data can be exported from our systems.</li>\r\n 	<li><strong>Right to Object\r\n</strong>You can request that your personal data is not processed for specific purposes such as profiling. This right applies where our processing of your personal data is necessary for us to perform a task in the public interest or for our functions or for our legitimate purposes. You can also object to our processing of your personal data for direct marketing purposes. If you would like to opt out of receiving any marketing communications from us, please contact us using the details within this Notice.</li>\r\n 	<li><strong>Rights Related to Automated Decision-making, including Profiling\r\n</strong>You have the right to not be subject to a decision based solely on automated processing of your personal data (i.e. no human intervention), including profiling, where the decision affects your legal status or rights of where the decision has a similarly significant effect, e.g. affecting your financial circumstances or employment opportunities.</li>\r\n</ul>\r\nThe applicability of some of these rights depends on the legal basis of processing of the data concerned. Some of these rights only apply in specific circumstances and we may not need to fully comply with your request in all cases.\r\n\r\nYou may exercise any of these rights free of charge, by contacting us. We may need to check your identity and may need to ask for more information – it’ll help us if you\'re as specific in your request as possible.\r\n\r\nWe’ll comply with your request within one calendar month (from the time we receive your request, or any additional information we asked for) unless:\r\n<ul>\r\n 	<li>It\'s a complex request – in such cases, we’ll respond within the month to inform you of the appropriate response period that will apply to your request (which may be a period of up to three months); or</li>\r\n 	<li>in exceptional circumstances, we would not be able to carry out your request. In these cases, we\'ll inform you of the reason within one calendar month.</li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Contacting us"]\r\n\r\nIf you would like to request further information about our Privacy Notice, or exercise any of your rights, you can email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a> or write us at:\r\n\r\n<strong>Data Protection Officer\r\n</strong><strong>Portsmouth Water\r\n</strong><strong>PO Box 8\r\n</strong><strong>West Street\r\n</strong><strong>Havant\r\n</strong><strong>PO9 1LG</strong>\r\n\r\nYou can also contact the Information Commissioner\'s Office at <a href="http://ico.org.uk/">http://ico.org.uk/</a> or write to Wycliffe House Water Lane, Wilmslow, Cheshire SK9 5AF or 0303 123 1113 for information, advice or to make a complaint.\r\n\r\nPortsmouth Water tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]\r\n<h3 id="terms-of-use">Website Terms of Use</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/04/Website-Terms-Conditions-April-2024.pdf">Download our website Terms of Use here</a>', 'Privacy Notice', '', 'inherit', 'closed', 'closed', '', '2387-revision-v1', '', '', '2024-11-25 11:34:52', '2024-11-25 11:34:52', '', 2387, 'https://www.portsmouthwater.co.uk/?p=15116', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15117, 1, '2024-11-25 11:35:37', '2024-11-25 11:35:37', '<h2>©Portsmouth Water Ltd</h2>\r\nThis website is governed by the law and jurisdiction of England and Wales. All rights, including, without limitation copyright, in the form and content of this website are owned by Portsmouth Water Ltd.\r\n<h3>Disclaimer</h3>\r\nWhilst every effort has been made to ensure that the information in this website is accurate and up to date, the information contained herein is provided without any representation or warranty of any kind. In no event shall Portsmouth Water Ltd be liable for any damage or loss arising out of or in connection with the use of this website or other sites that may be linked to this site.\r\n<h3>Privacy Notice</h3>\r\nThe purpose of this Privacy Notice is to make it easier for you to understand how we use and protect your personal data. Personal data is any data that can identify you either on its own or used with other data.\r\n\r\nThis Privacy Notice will help you understand your privacy rights, how and why we need to process your personal data, and how you can get in touch with us if you need to.\r\n\r\nProcessing personal data involves any activity to do with that data, for example collection, storage, editing and deletion.\r\n\r\nWe’ve presented this information in different sections so you can access the information you need more easily. You’ll find our general privacy information under the headings below; with a separate PDF of the whole document should you wish to download this.\r\n\r\nWe take your personal data privacy very seriously and we\'re committed to protecting your personal data by complying with the relevant privacy legislation. We encourage you to read each section thoroughly.\r\n\r\nIf we make any significant changes impacting your privacy, we\'ll make this clear. Please remember to check from time to time.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/04/Privacy-Notice-April-2024.pdf">Download our Privacy Notice here</a>\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="About Portsmouth Water"]\r\n\r\nThis Privacy Notice is designed to explain how we collect and use our customer’s and other individual’s personal data. We are committed to protecting this data, to uphold their data rights, and to meet expectations for handling personal data.\r\n\r\nWe are a registered data controller, registration number: Z6707640. This means it is our responsibility to maintain and protect all personal data that we collect and ensure that anyone we share personal data with will also adequately protect that data.\r\n\r\nThis Notice relates to Portsmouth Water Limited (Company Number 2536455) as the principal subsidiary in the South Downs Group, but will also apply to other subsidiaries.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What personal data do we collect?"]\r\n\r\nWe will always endeavour to make it clear why we are collecting your personal data.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nWe collect and process your personal data in a number of ways from the information you give to us. You may provide information to us about you by filling in a form on our website or by contacting us by telephone, email or otherwise. This includes information you provide when registering for our online customer portal, when you search for or request a service from us, enter a competition or survey or when you report a leak, problem or provide feedback regarding our website or the services we provide.\r\n\r\nThe information you provide us with will vary, but will include:\r\n<ul>\r\n 	<li><strong>Personal details:</strong> title, name, date of birth, disability;</li>\r\n 	<li><strong>Bank account and card details:</strong> account number and sort code, accounts holders name, direct debit details;</li>\r\n 	<li><strong>Contact details:</strong> postal address, email address, mobile and/or landline numbers;</li>\r\n 	<li><strong>Financial details:</strong> household income, benefits;</li>\r\n 	<li><strong>Household information:</strong> age and number of children;</li>\r\n 	<li><strong>Documentation:</strong> bank statements, passports etc.</li>\r\n</ul>\r\nWe will keep scanned copies of any documents for validation and audit purposes, this evidence will be deleted in line with our retention policy.\r\n\r\nIf an individual is registered on our Priority Services Register, we will collect information to allow us to provide additional assistance and support to that individual when required. For more information, please see the ‘Priority Services Register – Helping Our Vulnerable Customers’ section of this Notice.\r\n\r\nWe also collect information about you from other sources, examples being:\r\n<ul>\r\n 	<li>If you are a tenant, your Landlord or letting agent may provide us with personal data in order to set up or close down your water account at their property.</li>\r\n 	<li>A new resident at a former supply address, estate/letting agent or solicitor acting on behalf of you or a new resident of a former supply address (e.g. where you are moving home and the third party is providing a forwarding address - with or without your consent).</li>\r\n 	<li>Your sewerage company to ensure accurate billing.</li>\r\n 	<li>Debt Management and Tracing Agencies will provide us with contact information (emails and telephone numbers) to allow us to contact and locate individuals for debt collection purposes.</li>\r\n</ul>\r\nWe record all phone calls, incoming and out-going, made by departments that deal directly with customers, including Customer Services, Networks, Water Quality and Wholesale Services. Call recordings are held for 2 years before being securely deleted. While providing services we will collect data about you and when reading your water meter we will collect water usage information including, where applicable, information from SMART meters.\r\n\r\nWhenever you visit our website or online portal we use cookies - these cookies do not collect personal information. For more information, please see the ‘Visiting Our Website, Using Our Online Customer Portal and Our Cookie Policy’ section of this Notice. We also collect data from publicly available sources (such as the electoral roll and Land Registry) where the information is made public as a matter of law.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What to expect when you contact us"]\r\n\r\n<strong>Contacting us via social media</strong>\r\n\r\nIt is never a good idea to post your personal contact information on a public social media site. If you contact us using social media to report an issue and we need more information, we will ask you to private message us with suitable communication information which we will use to contact you in order to resolve your concern or gather additional information for our investigation.\r\n\r\n<strong>Contacting us by telephone</strong>\r\n\r\nWhen you contact us by telephone, your telephone number will be added to your account so that contact with you in relation to your water account can be made more convenient.\r\n\r\nWe will use a telephone number listed on your account to call or text you to provide you with essential service messages.\r\n\r\nWhen contacting us outside of our normal working hours, (between 5pm-8am Monday to Friday and over the weekend), your call will be dealt with by our ‘out-of-hours’ partner, CallCare, who are working with us to ensure our customers can contact us 24 hours a day, 7 days a week. CallCare will collect information from you to allow us to deal with your call efficiently.\r\n\r\n<strong>Emailing us </strong>\r\n\r\nIf you email us, we will respond to you using the email address you gave us. Your email address will be added to your account and will be used by us to provide you with essential service messages. Please try to avoid sending personal data by email as this is not considered to be a secure communication method.\r\n\r\nAny email sent to Portsmouth Water, including any attachments, will be monitored and assessed by our security partners for reasons of security and to check compliance. Emails are also backed up by our data processor Mimecast.\r\n\r\nPlease be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.\r\n\r\n<strong>Contacting us via WebChat </strong>\r\n\r\nWe use a third party provider, currently LiveChat, to supply and support our Webchat service, which we use to handle customer enquires in real time.\r\n\r\nIf you use the WebChat service we will collect your name, postal address, account number (optional) and email address (optional) as well as the contents of your WebChat session. The information provided will be added to your account.\r\n\r\nYou can request a transcript of your WebChat session once completed. This is sent to the email address you have the option to provide when logging in to the service.\r\n\r\n<strong>Visiting our Offices </strong>\r\n\r\nOur premises are monitored by CCTV so your image will be captured whenever you enter our site boundary. There are signs to show you when you are entering an area monitored by CCTV. CCTV images are held for 30 days and then deleted. In the case of suspected criminal activity CCTV images will be held for longer and will be shared with the relevant local authority (e.g. the Police), as appropriate.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Priority Services Register (PSR) – Helping our vulnerable customers"]\r\n\r\nOur Priority Services Register is a free service for customers who may need additional assistance either in communicating with us or in the event of a water supply interruption/emergency. Priority Services customers include those with physical or mental impairments, medical conditions, the elderly or those with young families. These customers may not be able to easily leave their home to collect bottled water in a water emergency.\r\n\r\nThe PSR allows us to quickly and efficiently identify those customers who require support in water events, and also allows support to be identified when planning work that may impact the water supply, as well as how we communicate with our customers.\r\n\r\nThe data is processed following individuals themselves, or third parties acting on their behalf (e.g. a family member, a charity, a support worker, a carer etc) signing up to the PSR by completing a hard-copy or online form or by calling our Customer Services Team. The individual provides the required information which, as well as that already described, will also include contact details (name, address, email, telephone number). On receiving this information, the relevant \'Needs Code(s)\' and/or updates will be made on to the relevant customer account. \'Needs Codes\' are entries that can be searched to identify the support that is needed through reports that we can run when we are required to do so.\r\n\r\nWe share PSR data with the energy sector, and other trusted third parties, to ensure that the assistance and support required by individuals can also be provided quickly and efficiently by these third parties. The support provided by these third parties may differ from that of Portsmouth Water\'s support.\r\n\r\nIndividuals can request to be removed from the PSR at any time, but we will first review the request and may then discuss this with the individual to make sure it is in their best interest.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Havant Thicket Public Consultation and Project "]\r\n\r\nIf you live close to the location of our proposed new Havant Thicket Reservoir, you\'ll receive communications from us to keep you up to date with the project and/or to inform you of planned works that may require some form of action from yourself (e.g. to move your car to allow surveys to be completed). We may need to seek assistance from mail printing companies to issue these communications to you and if this is required we will share your name and address. The data will only be shared when necessary and will be deleted within 4 weeks of a communication campaign ending.\r\n\r\nWe have a separate website for the Havant Thicket Reservoir project at <a href="https://havant-thicket-reservoir.uk.engagementhq.com/" target="_blank" rel="noopener"><u>https://havant-thicket-reservoir.uk.engagementhq.com/</u></a>. The Privacy Notice on that website details how your data will be used if you decide to register. If you register, and ask a question or provide comments and ask for contact to follow up on this, your contact details will be shared with the relevant consultant to allow a response to be provided. Drones may be used on the Havant Thicket Reservoir site and clear signage will be in place to ensure visitors are aware.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Customers who fall into arrears or fail to pay their bill"]\r\n\r\nIn respect to a customer’s responsibility for paying their bills, Portsmouth Water has a regulatory requirement to provide a safe, maintained supply of fresh water to your property. In section 5 of our Water Charges Scheme we explain that water charges are payable by the occupier of the premises, or the person who uses the supply, except where the owner of the premises is liable by enactment or by agreement with Portsmouth Water. Our Water Charges Scheme is further supported by the Water Industry Act 1991, which gives Water Companies the powers to charge and recover charges. This is referred to in Section 142 of the Water Industry Act 1991.\r\n\r\nThe information that we hold about customers will be used to recover arrears in line with our regulatory obligations and in doing so we use third party debt collection / management companies and credit reference agencies to assist us, this may include third parties undertaking Court Action on our behalf.\r\n\r\nWe use elements of automated decision making and profiling to identify appropriate debt recovery strategies.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Our Non-Household customers"]\r\n\r\nNon-household customers are non-incorporated businesses whose retail services (e.g. customer services, billing) are provided by a separate water retail company, but whose premises are physically connected to our water network. We provide these customers with a wholesale service.\r\n\r\nInsofar as limited personal information is collected in relation to non-incorporated businesses, both Portsmouth Water and the relevant water retailer are each separate Controllers of the personal data of the non-household customers in our service areas.\r\n\r\n<strong>Information we collect from you and what we do with it </strong>\r\n\r\nOur purpose is to use this data to provide a wholesale water service to our non-household customers and their retailers by carrying out activities such as:\r\n<ul>\r\n 	<li>Supplying non-household customers with water in line with our legal and regulatory obligations;</li>\r\n 	<li>Recording and fixing service problems e.g. water pressure issues and burst water pipes;</li>\r\n 	<li>Maintaining our pipes and other assets;</li>\r\n 	<li>Dealing with emergency events;</li>\r\n 	<li>Maintaining, monitoring and reporting drinking water quality;</li>\r\n 	<li>Supporting non-household customers in improving water efficiency;</li>\r\n 	<li>Metering – making appointments, meter fitting and repairing;</li>\r\n 	<li>Collecting, analysing and sharing meter data from smart meter and data loggers to monitor consumption and leakage and enable accurate billing;</li>\r\n 	<li>Making payments – for example Guaranteed Service Standards (GSS);</li>\r\n 	<li>Working with farmers in our area on catchment studies to reduce pollution;</li>\r\n 	<li>Non-household customer communications around street works and incidents;</li>\r\n 	<li>Dealing with claims after service incidents;</li>\r\n 	<li>Managing enquiries and complaints;</li>\r\n 	<li>Assessing allowances and abatements;</li>\r\n 	<li>Carrying out vacant property checks and site visits to check meter and supply details, and;</li>\r\n 	<li>Demonstrating compliance with our legal obligations to our regulators.</li>\r\n</ul>\r\nMore information on the wholesale services we provide to non-household customers can be found on our website at <a href="http://www.portsmouthwater.co.uk/business/">www.portsmouthwater.co.uk/business/</a>.\r\n\r\n<strong>What type of personal information do we process? </strong>\r\n\r\nThe information processed includes:\r\n<ul>\r\n 	<li>Non-household customer contact and supply address details.</li>\r\n 	<li>Asset and incident information linked to the service that may identify the non-household customer for example, but not limited to, meter serial number, business meter readings, including 15 minute meter readings where data loggers have been fitted and are enabled.</li>\r\n 	<li>Information required to process insurance claims, for example, but not limited to, damage to a property due to flooding from our asset.</li>\r\n 	<li>Information required to produce regulatory reports, for example, reporting the number of customer complaints.</li>\r\n</ul>\r\nOur legal basis for processing personal data for these activities is Article 6(1)(e) of the UK GDPR, which allows us to process personal data when this is necessary to perform our public tasks as a regulated business in line with the rules and requirements set out by our regulators, such as Ofwat.\r\n\r\n<strong>Sharing data with third parties </strong>\r\n\r\nTo provide our services in an efficient and effective way, your personal data may be provided to us by your retailer and we\'ll share this with our service providers, for example, sharing Developer details with Retailers when a supply point is created in the market to enable the Retailer to produce bills. We’ll share with the Market Operator Services Limited (MOSL) as required, for example, in registering and de-registering supply points (please see MOSL’s Summary of Agreements for more information <a href="https://mosl.co.uk/documents-publications/1427-summary-of-arrangements/file" target="_blank" rel="noopener">https://mosl.co.uk/documents-publications/1427-summary-of-arrangements/file</a>).\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Developer Services"]\r\n\r\nThis section of our Privacy Notice explains how we use personal data in relation to the development of a site or property. This could be relevant for homeowners, developers, self-lay providers and/or newly appointed water companies (NAVs).\r\n\r\n<strong>Purpose (lawful basis for processing)</strong>\r\n\r\nOur purpose is to provide a service to our customers in this context, including land/property owners, developers, self-lay providers and NAVs, by carrying out activities such as:\r\n<ul>\r\n 	<li>Handling applications from customers for the provision of our services.</li>\r\n 	<li>Dealing with enquiries and complaints from customers who contact us for this purpose.</li>\r\n 	<li>Issuing invoices to and taking payments from our customers.</li>\r\n 	<li>Carrying out necessary work (e.g. new water mains and service connections, adoptions and requisitions, build over agreements, providing bulk water to NAVs).</li>\r\n 	<li>Customer relationship management (customer surveys, newsletters, open days).</li>\r\n</ul>\r\nMore information on the services we provide to our customers in this context can be found on our website <a href="https://developers.portsmouthwater.co.uk/" target="_blank" rel="noopener"><u>https://developers.portsmouthwater.co.uk/</u></a>.\r\n\r\nOur legal basis for processing your data for most of these activities is:\r\n<ul>\r\n 	<li>Article 6(1)(c) which allows us to process personal data when processing is necessary for compliance with a legal obligation to which we are subject (Water Industry Act 1991 and associated regulations).</li>\r\n 	<li>Article 6(1)(b) which allows us to process personal data when processing is necessary for a contract, we have with you or because you have asked us to take specific steps before entering into a contract.</li>\r\n 	<li>Article 6(1)(f) which allows us to process personal data when processing is necessary for our legitimate interests or the legitimate interests of a third party, unless, on balance, these are outweighed by the need to protect your individual rights.</li>\r\n</ul>\r\n<strong>What type of personal information do we process for this purpose?</strong>\r\n\r\nWe use the information you’ve provided us to help us deliver the service you requested.\r\n\r\nThis could include contacting you to discuss the application/work, visiting the site where work needs to be carried out, and invoicing when appropriate. We may also arrange video calls to see the pipework.\r\n\r\nCustomer feedback is important to us, so we may also use the information to ask for feedback on how we can improve our performance.\r\n\r\nWe’ll use your business contact details to keep in touch and maintain strong working relationships with you.\r\n\r\n<strong>Sharing data with third parties</strong>\r\n\r\nSome of our services are carried out by our partner organisations. Where this is the case, we may transfer your personal data to them to allow them to complete the work.\r\n\r\nWe’re also required to share details with our regulator Ofwat, and its authorised agents, to enable them to conduct customer feedback surveys about our developer services performance.\r\n\r\nFor new properties around our border where we provide water supply services, we must share new connection information including address and postcode with companies providing the wastewater services for these properties.\r\n\r\n<strong>Developer Portal</strong>\r\n\r\nYou may opt to register as a user of our Developer Portal, which will allow you to submit new service, self-lay or NAV applications electronically. You can also opt to make payment of the application fees via the portal. To register for the portal, we will require your Company name, correspondence address, email address, name, and telephone number.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How long will we retain data for"]\r\n\r\nWe have a data retention policy and data will be retained as long as it serves a useful and legitimate purpose, taking into account all legal and regulatory obligations.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Purpose for collecting your personal data"]\r\n\r\nWe will only collect data where we have a clear and legal basis to do so. The table below explains each legal basis we use, with a more detailed description of the purpose alongside it:\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Legal Basis</strong></td>\r\n<td><strong>Purpose</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Complying with Legal Obligation</strong>\r\n\r\nLegally we need to collect this information, for example, to comply with statutory and regulatory obligations.</td>\r\n<td>To meet our statutory obligations under:\r\n<ul>\r\n 	<li>Water Industry Act 1991;</li>\r\n 	<li>Water Resources Act 1991;</li>\r\n 	<li>Environment Act 1995;</li>\r\n 	<li>Water Industry Act 1999;</li>\r\n 	<li>Water Act 2014;</li>\r\n 	<li>Water Supply (Water Fittings) Regulations 1999;</li>\r\n 	<li>Water Supply (Water Quality) Regulations 2016;</li>\r\n 	<li>Instrument of Appointment as issued by the Secretary of State for the Environment.</li>\r\n 	<li>The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008</li>\r\n 	<li>Data Protection Act 2018.</li>\r\n</ul>\r\nTo contact customers about essential service issues, including, but not limited to:\r\n<ul>\r\n 	<li>payments (direct debit/payment arrangement failed);</li>\r\n 	<li>debt collection communications;</li>\r\n 	<li>tariff renewals/changes;</li>\r\n 	<li>metering (leak notification, meter replacement);</li>\r\n 	<li>bill notifications (bill available to view and pay);</li>\r\n 	<li>urgent water quality notifications, and;</li>\r\n 	<li>supply issues (hosepipe bans, supply interruptions).</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<em>We have a legal obligation to confirm your identity, to keep records required by law or to evidence our compliance with laws, including tax laws, consumer protection laws and data protection laws. Where we are required to do so, we have to provide information to law enforcement agencies or other authorities.</em>\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Legal Basis</strong></td>\r\n<td><strong>Purpose</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Our Legitimate Interests</strong>\r\n\r\nAs a Water Company we have a legitimate reason for collecting this data and consent is not required. Most of the personal data that we collect from or about you is needed to enable us to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.</td>\r\n<td>To provide water supply services and products.\r\n\r\nTo administer a customer’s account, including:\r\n<ul>\r\n 	<li>billing;</li>\r\n 	<li>requests;</li>\r\n 	<li>enquiries; and</li>\r\n 	<li>complaints.</li>\r\n</ul>\r\nTo make goodwill and compensation payments;\r\n\r\nTo communicate with you about core products and services we provide, including;\r\n<ul>\r\n 	<li>metering initiatives;</li>\r\n 	<li>water efficiency measures;</li>\r\n 	<li>catchment management initiatives;</li>\r\n 	<li>our online customer portal, and;</li>\r\n 	<li>our Priority Services Register.</li>\r\n</ul>\r\nTo tell you about the services offered by a third party plumbing and drainage insurance provider, due to our interest in:\r\n<ul>\r\n 	<li>Promoting water efficiency;</li>\r\n 	<li>Reducing leaks and waste of water;</li>\r\n 	<li>Educating customers on pipework responsibilities. To carry out and analyse customer surveys.</li>\r\n</ul>\r\nTo carry our employee training and quality assurance.\r\n\r\nTo use aggregated data to understand customer trends in lifestyle and water consumption to assist in business planning.\r\n\r\nTo comply with any regulatory obligations we may have.\r\n\r\nTo ensure we operate to the expectations of a responsible water company.\r\n\r\nTo handle responses to public consultations, such as our Water Resources Management Plan, Drought Plan or the Havant Thicket Reservoir Consultations.\r\n\r\nTo maintain our land holdings and sites.\r\n\r\nTo keep our records accurate and up-to-date.\r\n\r\nTo ensure efficient collection of water charges.\r\n\r\nTo prevent and detect crime, including fraud.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Consent</strong>\r\n\r\nAlthough most of the personal data that we collect is needed because we have a legal obligation to process that data or a legitimate interest in the use of that data, in a small number of cases, we need your consent to collect and use your personal data. We will ask for your consent:</td>\r\n<td>To send you marketing of recreational services and products;\r\n\r\nIf you would like us to add or talk to someone else about your account.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Performing our Public Task</strong>\r\n\r\nWhen processing your data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.</td>\r\n<td>To compile, maintain and manage our Priority Services Register (a list of customers with additional service needs).\r\n\r\nSubstantial Public Interest (SPI), as in UK law, is also used as our legal basis to process special category data for the purpose of providing a priority service to vulnerable customers based on their health data, e.g. dialysis.\r\n\r\nAs we are processing special category data under this legal basis, we have prepared an ‘Appropriate Policy Document’ as required under the Data Protection Act 2018. If you would like to view a copy of this policy, please contact the Data Protection Officer using the details under the ‘Contacting Us’ section of this Notice.\r\n\r\nProcessing our Non-Household customers personal data, as detailed in ‘Our Non-Household Customers’ section of this Notice.</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Who we share personal data with"]\r\n\r\nWe share personal data with multiple parties for legal, regulatory, and operational purposes. Other than where the exchange of data is required by law, we have contracts in place with third parties with whom we share data. These contracts detail how personal data should be handled and protected while being processed by any third party. We conduct due diligence checks on third party processors to ensure they comply with their obligations to us.\r\n\r\nWe have legal requirements for sharing data with your Sewerage Provider – this will usually be Southern Water Services Limited however, other companies may be operating in our area of supply and provide your waste water services.\r\n\r\nWe may use carefully selected third parties to help process your data and provide you with excellent customer service. We use software providers for different systems like our billing system and job management system to support us with the large amount of data that\r\n\r\nwe need to manage. We use third parties to assist us with printing bills and customer communications and to provide you with online customer accounts. We use companies to help us process payments including card payments, payment cards and to process cheques.\r\n\r\nWe share data with external agencies, such as local authorities, Police, Fire and/or Ambulance services, e.g. in the event of an emergency (this may include special category data, such as medical conditions if you have signed up to our Priority Services Register).\r\n\r\nWe share data with Government bodies for the detection and prevention of fraud.\r\n\r\nWe use third party organisations to help us provide our services to you and we share data with these parties. We have contracts in place and this means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any other organisation unless they are instructed by us to do so. They will hold it securely and retain it for the period we instruct.\r\n\r\nSome of the third parties with whom we share your data are based outside of the United Kingdom and, in some cases, outside the European Economic Area. In these cases, your data is protected by the special safeguarding measures set out by the data protection legislation i.e.\r\n<ul>\r\n 	<li>our contracts with these third parties incorporate the standard contractual clauses adopted by the European Commission and UK authorities for this purpose; or,</li>\r\n 	<li>the transfer is protected by the recipient’s binding corporate rule arrangements; or</li>\r\n 	<li>the recipient is in a country whose data protection laws are deemed by UK/EU authorities to provide adequate safeguard for transferred personal data without the need for additional safeguarding measures to be put in place.</li>\r\n</ul>\r\nWe work closely with a number of Contractors, our primary contractor being Cappagh, for mains replacement, pipe repairs and meter options, and these Contractors will have access to customer information relevant to their work. We also use trusted Contractors to make leak repairs at customer properties. If you contact us about a leak in your home and are eligible for a visit, your data will be shared with our Contractors in order for them to provide this function on our behalf.\r\n\r\nWe share data with selected third parties for marketing purposes in circumstances where we have a legitimate interest in promoting their services and where we feel you would benefit from their products or services. In particular, we share data with HomeServe, who will use the information we provide to them to send dual branded marketing information on our behalf in relation to their Plumbing and Drainage Plus Insurance. You can opt-out of receiving direct marketing at any time by email, phone or in writing. To opt out of this plumbing and drainage insurance marketing you can also complete an online form. Please see the Direct Marketing section of this Notice for more details.\r\n\r\nFrom time to time we require legal advice and may need to share your personal data with our legal advisers, our insurance company or other professional advisors in order to obtain advice or to make a claim.\r\n\r\nThe types of Organisations we share data with are as follows:-\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Category</strong></td>\r\n<td><strong>Process</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Debt Recovery and Debt Management Services</strong></td>\r\n<td>Collecting unpaid debt;\r\n\r\nTracking locations of individuals;\r\n\r\nMaintaining accurate data;\r\n\r\nRequesting additional contact data;\r\n\r\nManaging debt collection processes;\r\n\r\nChecking if debt risks apply;\r\n\r\nUndertaking Court action.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Contractors</strong></td>\r\n<td>Performing network maintenance, including street works, detecting and repairing leaks and responding to water supply incidents;\r\n\r\nProviding priority services to ‘vulnerable’ customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Property maintenance contractors</strong></td>\r\n<td>Performing property maintenance.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Network maintenance contractors</strong></td>\r\n<td>Performing network maintenance, including street works, and responding to water supply incidents. Installing new water meters and providing services to ‘vulnerable’ customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Other Water Companies (in particular Southern Water Services Limited)</strong></td>\r\n<td>Providing meter readings and water consumption information for billing purposes to calculate waste water use;\r\n\r\nOccupancy/Occupier details to maintain accurate data;\r\n\r\nInformation for discount tariffs such as Watersure and Social Tariff so that similar discounts can be considered;\r\n\r\nSharing priority service data to assist in identifying vulnerable customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Other Utility Companies</strong></td>\r\n<td>To assist with the provision of Priority Services if you are a member of our Priority Services Register.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Insurance Partner</strong></td>\r\n<td>Offering insurance products related to your water supply &amp; waste water services.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Financial (Banking and BACS)</strong></td>\r\n<td>Collection and payment of invoices and bills.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Housing Associations and Landlords</strong></td>\r\n<td>Water Regulation inspections.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Land Agents</strong></td>\r\n<td>Managing our land and property and obtaining land rights.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Social Media platforms</strong></td>\r\n<td>Responding to enquiries, concerns and complaints.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Customer survey and feedback services</strong></td>\r\n<td>Carrying out and analysing surveys and feedback results.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Insurance providers</strong></td>\r\n<td>Managing litigation and compensation claims.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>External Legal and Professional Advisors</strong></td>\r\n<td>Obtaining legal advice, managing disputes and dealing with compensation claims.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Auditors</strong></td>\r\n<td>Providing assurance for business processes and decisions.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Consultants</strong></td>\r\n<td>Providing follow up feedback to individuals during Public Consultations (e.g. Havant Thicket Reservoir).</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n&nbsp;\r\n\r\nTo comply with our legal and regulatory obligations we provide personal data to the following Authorities:\r\n<ul>\r\n 	<li>Defra</li>\r\n 	<li>Ofwat</li>\r\n 	<li>Drinking Water Inspectorate</li>\r\n 	<li>Environment Agency</li>\r\n 	<li>Public Health England</li>\r\n 	<li>Environmental Health Authorities</li>\r\n 	<li>Institute of Customer Service</li>\r\n 	<li>Consumer Council for Water (CCW)</li>\r\n 	<li>The Water Redress Scheme (WATRS)</li>\r\n 	<li>Market Operator Services Limited (MOSL).</li>\r\n</ul>\r\n<strong>Ofwat surveys (customer service - “C-MeX, D-MeX and B-MeX”) </strong>\r\n\r\nAll household customers and developers who contact us may have their contact information passed to a third party processor acting on behalf of our water regulator Ofwat for the purposes of regulating customer service in the water industry in England and Wales. You may be contacted by this third party about the service you received from Portsmouth Water and asked to score our performance. Your response is very important as it allows Ofwat to regulate the performance of companies and the service they provide their customers. This is not a marketing call or a call used for market research purposes. As Ofwat are our water regulator we are  obliged to share certain details with them, however, if you would rather we did not do this then please let us know by emailing us at: <a href="mailto:dataprotection@portsmouthwater.co.uk"><u>dataprotection@portsmouthwater.co.uk</u></a>. For more information please visit the Ofwat website at <a href="http://www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/">www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/</a>.\r\n\r\n<strong>Our surveys </strong>\r\n\r\nWe use third parties, or our own employees, to help contact our various types of customers to undertake water consumption surveys to inform our water resource management plan or for customer satisfaction or customer engagement processes. These are not marketing calls and your response is very important to us. If you would prefer not to participate you can register yourself as ‘no contact for surveys’ with our Customer Services Team at any time or by emailing us at <a href="mailto:dataprotection@portsmouthwater.co.uk"><u>dataprotection@portsmouthwater.co.uk</u></a>. Please note this will not stop general communications in relation to your account or water supply. The results of these surveys are not stored on your water account but are instead used by our Customer Engagement and Water Resources Team to look at improving engagement or planning resources in the area.\r\n\r\nWe may also contact you to undertake a survey after you have been in touch with us so that we can find out how satisfied you were with the service you received. We may contact you after this to see if we can improve our service to you.\r\n\r\n<strong>Direct marketing</strong>\r\n\r\nWe do not use direct marketing to sell our core services, however, we may want to contact you in relation to additional services, such as water efficiency services. We may also want to provide you with marketing information from carefully selected third parties which relate to the services we provide.\r\n\r\nNon-personalised bill inserts will be included with your water – to opt out of receiving these bill inserts, please complete the form at <a href="http://www.portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you contact our call centre, we may offer you the opportunity to talk to HomeServe about their Plumbing and Drainage Plus Insurance, unless you already have a policy with them or have indicated the product is not suitable for you. To opt-out of HomeServe marketing, in addition to the options below, you can also complete our online form which can be found under the ‘Cover Through HomeServe’ section at <a href="https://portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you decide to purchase Plumbing and Drainage insurance with HomeServe they will process your data as a Data Controller. To view a copy of HomeServe’s Privacy Policy please visit: <u>www.homeserve.com/uk/about/privacy-policy</u>.\r\n\r\nYou have the right to stop the use of your personal data for direct marketing activities and we must and will comply with your request.\r\n\r\nIf you would like to stop any other direct marketing communications from us:\r\n<ul>\r\n 	<li>Call us on 023 9249 9666 and tell us you no longer wish to receive direct marketing;</li>\r\n 	<li>Email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a>;</li>\r\n 	<li>Write to us at – Portsmouth Water, PO Box 8, West Street, Havant PO9 1LG.</li>\r\n</ul>\r\n<strong>Please note</strong>: You may continue to receive communications for a short period after changing your preferences whilst our systems are fully updated. If a third party marketing campaign is in the process of being issued at the time of your opt-out request, it may not be possible to remove your data from that campaign, therefore, you may receive this marketing communication.\r\n\r\n<strong>Automated Decision Making and Profiling</strong>\r\n\r\nAutomated decision making involves making decisions using your personal data by automated means without any human involvement. We use automated decision making for decisions on how we recover debts. This is based on a profiled risk score provided by Credit Reference Agencies. We use the score to assess the likelihood of a customer being able to repay their debt. Risk scores are also used to determine which payment terms are most appropriate to any particular situation, as well as the appropriate way to support a customer if they fail to make payment or engage with us.\r\n\r\nWhenever we use automated decision making that is likely to have a significant effect on someone, we ensure that there is a process for review by a human being.\r\n\r\nProfiling is analysing information in a way that classifies individuals into different groups using algorithms or machine-learning. We may undertake profiling to analyse and predict behaviour in order to improve our services to our customers.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Visiting our website, using our online customer portal &amp; our Cookie Policy"]\r\n\r\n<strong>If you are an e-billing customer</strong>\r\n\r\nIn the interest of reducing paper and protecting the environment, and for your convenience, you may be an e-billing customer and hold an online customer account with us.\r\n\r\nShortly the current customer portal will close, and customers will be invited to sign up for our new online portal. Correspondence will be sent to you by email or letter with a secure QR Code/link to allow you to sign up. Your new online customer portal will allow you to manage your account, view recent bills and will also allow you to update your communication and marketing preferences. Both portals will run for a period of time before the older portal is closed down.\r\n\r\n<strong>Using Social Media to Login</strong>\r\n\r\nUsing your social media account (Google or Facebook) to login will provide you with a more efficient way for you to access your account by enabling a quicker login. No data from your Portsmouth Water MyAccount is shared with Facebook or Google when logging in using these services. Using a social media login will open a session with either Facebook or Google and therefore once you have finished using MyAccount, you may wish to open a further browser to logout of your social media account, especially if you are using a shared or public computer.\r\n\r\n<strong>Please note, this process will no longer apply when our current portal is closed, and individuals move to our new online customer portal. </strong>\r\n\r\n<strong>Cookies </strong>\r\n\r\nWe use a cookies tool on our website and online customer portal to gain consent for the optional cookies we use. Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool. Individuals visiting our website have the ability to turn off or ‘opt out’ of non-essential/optional cookies. You can read more about how we use cookies, and how to change your cookies preferences, in our Cookies Policy. Most web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at <a href="http://www.allaboutcookies.org">www.allaboutcookies.org</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Data Subject Rights"]\r\n<ul>\r\n 	<li><strong>Right to be informed\r\n</strong>You can ask for details of how we process your personal data, as covered by this Privacy Notice.</li>\r\n 	<li><strong>Right to Access\r\n</strong>You can ask for a copy of the information we hold about you. If possible, you should specify the type of information you’d like to see to ensure that our response meets your expectations. We must be able to verify your identify and your request may not impact the rights and freedoms of other people, e.g. privacy and confidentiality rights of other customers or our employees. Other exemptions may apply and this will be dependent on the information and context.</li>\r\n 	<li><strong>Right to Rectification\r\n</strong>You can ask that your personal data be corrected or updated if you believe it is inaccurate or incomplete. This right only applies to your own personal data and when exercising this right, please be as specific as possible.</li>\r\n 	<li><strong>Right to Erasure\r\n</strong>You may, in certain circumstances, be entitled to ask to have your personal data erased (this is also known as the ‘right to be forgotten’). We may not be able to erase your personal data if, for example, we need it to comply with a legal obligation or exercise or defend legal claims.</li>\r\n 	<li><strong>Right to Restriction on Processing\r\n</strong>You can ask us to stop using your personal data, however, in some circumstances this right may not apply, for example, if we have a legal obligation to use the data.</li>\r\n 	<li><strong>Right to Data Portability\r\n</strong>We do not currently carry out any such processing. If we do in the future, you can make a request and this data can be exported from our systems.</li>\r\n 	<li><strong>Right to Object\r\n</strong>You can request that your personal data is not processed for specific purposes such as profiling. This right applies where our processing of your personal data is necessary for us to perform a task in the public interest or for our functions or for our legitimate purposes. You can also object to our processing of your personal data for direct marketing purposes. If you would like to opt out of receiving any marketing communications from us, please contact us using the details within this Notice.</li>\r\n 	<li><strong>Rights Related to Automated Decision-making, including Profiling\r\n</strong>You have the right to not be subject to a decision based solely on automated processing of your personal data (i.e. no human intervention), including profiling, where the decision affects your legal status or rights of where the decision has a similarly significant effect, e.g. affecting your financial circumstances or employment opportunities.</li>\r\n</ul>\r\nThe applicability of some of these rights depends on the legal basis of processing of the data concerned. Some of these rights only apply in specific circumstances and we may not need to fully comply with your request in all cases.\r\n\r\nYou may exercise any of these rights free of charge, by contacting us. We may need to check your identity and may need to ask for more information – it’ll help us if you\'re as specific in your request as possible.\r\n\r\nWe’ll comply with your request within one calendar month (from the time we receive your request, or any additional information we asked for) unless:\r\n<ul>\r\n 	<li>It\'s a complex request – in such cases, we’ll respond within the month to inform you of the appropriate response period that will apply to your request (which may be a period of up to three months); or</li>\r\n 	<li>in exceptional circumstances, we would not be able to carry out your request. In these cases, we\'ll inform you of the reason within one calendar month.</li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Contacting us"]\r\n\r\nIf you would like to request further information about our Privacy Notice, or exercise any of your rights, you can email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a> or write us at:\r\n\r\n<strong>Data Protection Officer\r\n</strong><strong>Portsmouth Water\r\n</strong><strong>PO Box 8\r\n</strong><strong>West Street\r\n</strong><strong>Havant\r\n</strong><strong>PO9 1LG</strong>\r\n\r\nYou can also contact the Information Commissioner\'s Office at <a href="http://ico.org.uk/">http://ico.org.uk/</a> or write to Wycliffe House Water Lane, Wilmslow, Cheshire SK9 5AF or 0303 123 1113 for information, advice or to make a complaint.\r\n\r\nPortsmouth Water tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]\r\n<h3 id="terms-of-use">Website Terms of Use</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/04/Website-Terms-Conditions-April-2024.pdf">Download our website Terms of Use here</a>', 'Privacy Notice', '', 'inherit', 'closed', 'closed', '', '2387-revision-v1', '', '', '2024-11-25 11:35:37', '2024-11-25 11:35:37', '', 2387, 'https://www.portsmouthwater.co.uk/?p=15117', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (15122, 22, '2024-11-26 20:52:47', '2024-11-26 20:52:47', '', 'Pipelines Assistant Project Manager - Havant Thicket', '', 'publish', 'closed', 'closed', '', 'pipelines-assistant-project-manager', '', '', '2024-11-26 20:53:35', '2024-11-26 20:53:35', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=current_vacancies&#038;p=15122', 0, 'current_vacancies', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (15124, 27, '2024-11-27 13:28:54', '2024-11-27 13:28:54', '', 'PW_PRIORITY SERVICES_UPDATE_REQUEST', '', 'inherit', '', 'closed', '', 'pw_priority-services_update_request', '', '', '2024-11-27 13:28:54', '2024-11-27 13:28:54', '', 0, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/11/PW_PRIORITY-SERVICES_UPDATE_REQUEST.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15125, 27, '2024-11-27 21:03:20', '2024-11-27 21:03:20', '<strong>You can help us save water by letting us know if you suspect a leak.</strong>\r\n\r\nPortsmouth Water is committed to halving leakage by 2040, 10 years earlier than the Government’s current target. In order to achieve this, we are investing in both our trained people and the equipment we use to monitor and fix leaks.\r\n\r\nMost leaks are underground and are not visible, so we use sophisticated technology to help locate leaks, but where water is showing at the surface customers can play a very important part in letting us know.\r\n\r\nCEO Bob Taylor, said “Whilst we have trained staff with the most up to date technology searching for leaks, our customers can still play a very important part in letting us know if they see any water showing or suspect a leak. By working together and at times being our eyes on the ground, our customers can help us to respond quickly and reduce the amount of water being lost.”\r\n\r\nIf you have or suspect a leak on your own supply we are here to help –<a href="https://www.portsmouthwater.co.uk/customer-services/help-for-leaks-pressure-and-pipes/"> find out more</a> or call us on 023 9249 9888.\r\n\r\n<a href="https://experience.arcgis.com/experience/fe6faef13e8d4fe58b490c5521d4ffe4/page/In-My-Area/?data_id=dataSource_add_from_url_entry-188d83bccc2-layer-15%3A80&amp;dlg=Report-An-Issue"><strong>Report a leak now</strong></a>\r\n\r\n[button title="Find out more information about pipework, pressure and leaks" icon="" icon_position="" link="https://www.portsmouthwater.co.uk/customer-services/help-for-leaks-pressure-and-pipes/" color="#006EB6" font_color="#ffffff" large="0"]', 'Suspect a leak? Report it to us today', '', 'inherit', 'closed', 'closed', '', '7752-revision-v1', '', '', '2024-11-27 21:03:20', '2024-11-27 21:03:20', '', 7752, 'https://www.portsmouthwater.co.uk/?p=15125', 0, 'revision', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15126, 22, '2024-11-28 18:05:57', '2024-11-28 18:05:57', '', 'Document Controller - Havant Thicket', '', 'publish', 'closed', 'closed', '', 'document-controller', '', '', '2024-11-28 18:13:12', '2024-11-28 18:13:12', '', 0, 'https://www.portsmouthwater.co.uk/?post_type=current_vacancies&#038;p=15126', 0, 'current_vacancies', '', 0); 
INSERT INTO `wlcj_posts` VALUES (15127, 22, '2024-11-28 18:05:57', '2024-11-28 18:05:57', '', 'Document Controller Nov 24', '', 'inherit', '', 'closed', '', 'document-controller-nov-24', '', '', '2024-11-28 18:05:57', '2024-11-28 18:05:57', '', 15126, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/11/Document-Controller-Nov-24.pdf', 0, 'attachment', 'application/pdf', 0); 
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INSERT INTO `wlcj_posts` VALUES (15129, 1, '2024-11-29 15:50:05', '2024-11-29 15:50:05', '', 'To view a copy of our response to Defra’s review of our Annual Review for 2024, please click here', '', 'inherit', 'closed', 'closed', '', '2024-11-29-prt-wrmp-ar24-defra-letter-response', '', '', '2024-11-29 15:50:09', '2024-11-29 15:50:09', '', 2995, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/11/2024-11-29-PRT-WRMP-AR24-Defra-Letter-Response.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15130, 1, '2024-11-29 15:50:22', '2024-11-29 15:50:22', '', 'To view a copy of Defra’s review of our Annual Review for 2024, please click here', '', 'inherit', 'closed', 'closed', '', 'portsmouth-water-wrmp-ar-jrl-2024', '', '', '2024-11-29 15:50:41', '2024-11-29 15:50:41', '', 2995, 'https://www.portsmouthwater.co.uk/wp-content/uploads/2024/11/Portsmouth-Water-WRMP-AR-JRL-2024.pdf', 0, 'attachment', 'application/pdf', 0); 
INSERT INTO `wlcj_posts` VALUES (15131, 1, '2024-11-29 15:51:09', '2024-11-29 15:51:09', '<h3>Please expand the sections below to read more about each subject</h3>\r\n[accordion title="" open1st="1" openAll="0" style=""]\r\n\r\n[accordion_item title="Final Water Resources Management Plan 2024"]\r\n<div style="background-color: #bad6e8; padding: 8px 0;">\r\n<h2 style="text-align: center;"><strong>Securing safe reliable drinking water for the future</strong></h2>\r\n</div>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h4 style="text-align: center; color: #fff;">Every five years, we publish our Water Resources Management Plan. This sets out how we plan to supply safe, reliable drinking water for the next 50 years (2025-2075).</h4>\r\n<h4 style="text-align: center; color: #fff;">We have developed it not just for our customers, but also to play our part in delivering a best-value plan for the wider South East, which makes the most of our region’s precious water resources, prepares for the future and will improve our natural environment.</h4>\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Final_Water_Resources_Management_Plan-non-technical-2024.pdf">Download the Final Water Resources Management Plan (non technical summary)</a></p>\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Final_Water_Resources_Management_Plan-technical-2024.pdf" target="_blank" rel="noopener">Download the Technical Summary of the Water Resources Management Plan 2024</a></p>\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/SEA-Post-Adoption-Statement.pdf">Download the SEA Post Adoption Statement</a></p>\r\n\r\n</div>\r\nAll water companies prepare Water Resources Management Plans (WRMPs) which show how they will secure resilient water supplies for their customers for the next 25 years. We consider how much water we have available today, how much we need to supply in the future and then develop options to make up any difference. These plans are updated every five years to make sure they always reflect the latest information, innovation and customer views.\r\n\r\nIn preparing this plan, we have collaborated with customers and stakeholders over the last two years about your water supplies and what’s important to you and these have been taken into account in this plan.\r\n<h5>In summary, our latest Water Resource Management Plan aims to:</h5>\r\n<ul>\r\n 	<li><strong>Construct and fill <a href="https://www.portsmouthwater.co.uk/new-reservoir/" target="_blank" rel="noopener">Havant Thicket Reservoir</a> by 2031 to supply water to our customers and free up supplies elsewhere to share with Southern Water in a drought</strong></li>\r\n 	<li><strong>Install smart water meters in most of the homes we supply and replace existing meters with smart ones by 2035 to encourage water saving, find leaks and introduce fairer bills</strong></li>\r\n 	<li><strong>Support everyone to reduce their water use to an average of 121 litres per person per day by 2050 (about 154 litres on average today) through community rewards, water-saving devices and home audits</strong></li>\r\n 	<li><strong>Halve leaks by 2040 and by a further one per cent every five years after</strong></li>\r\n 	<li><strong>Upgrade a water supply ‘booster’ station in West Sussex by 2033 so we can move water more easily to where it’s needed</strong></li>\r\n 	<li><strong>Increase our resilience so we can reduce the likelihood of emergency drought restrictions such as standpipes to once every 500 years on average after 2039 and stop using an emergency permit to take water during droughts</strong></li>\r\n</ul>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Please take time to read our latest plan and support us to protect our water supply for generations to come</h3>\r\n</div>\r\n<div style="background-color: #f7f7f7; padding: 12px;">\r\n<h3>Water Resources Management Plan</h3>\r\n<h5><a style="color: #ed6c36; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Final_Water_Resources_Management_Plan-non-technical-2024.pdf" target="_blank" rel="noopener">Final Water Resources Management Plan [non technical] 2024</a>\r\n<a style="color: #ed6c36; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Final_Water_Resources_Management_Plan-technical-2024.pdf" target="_blank" rel="noopener">Final Water Resources Management Plan [technical] 2024</a>\r\n<a style="color: #ed6c36; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/SEA-Post-Adoption-Statement.pdf" target="_blank" rel="noopener">SEA Post Adoption Statement</a></h5>\r\n<h5><span style="text-decoration: underline;">Appendices</span></h5>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Portsmouth-Water-WRMP24Tables_v8.xlsx">WRMP Tables</a>\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/1B-fWRMP24-App-DWSP-assessment_published_final.pdf" target="_blank" rel="noopener">1B - fWRMP24 App - DWSP assessment</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/1C-fWRMP24-App-SWS-PRT-common_published_final.pdf" target="_blank" rel="noopener">1C - fWRMP24 App SWS PRT common</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/1D-fWRMP-SEA-Report-v7.0_published_final.pdf" target="_blank" rel="noopener">1D - fWRMP SEA Report</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/1D-fWRMP24-App-HRA_V5.0_published_final.pdf" target="_blank" rel="noopener">1D - fWRMP24 App HRA</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/1D-fWRMP24-App-SEA-NTS-v5.0_published_final.pdf" target="_blank" rel="noopener">1D - fWRMP24 App SEA NTS </a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/1E-fWRMP24-App-Problem-Charact_published_final.pdf" target="_blank" rel="noopener">1E - fWRMP24 App Problem Charact</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/1H-fWRMP24-App-2022-Drought_published_final.pdf" target="_blank" rel="noopener">1H - fWRMP24 App 2022 Drought</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/3A-fWRMP24-App-Pre-consultation-letter_published_final.pdf" target="_blank" rel="noopener">3A - fWRMP24 App Pre-consultation letter</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/3B-fWRMP24-App-Pre-consult-meetings_published_final.pdf" target="_blank" rel="noopener">3B - fWRMP24 App Pre-consult meetings</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/3C-fWRMP24-App-3C-Customer-Priorities_published_final.pdf" target="_blank" rel="noopener">3C - fWRMP24-App-3C-Customer-Priorities</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/4A-fWRMP24-App-Baseline-Demand_published_final.pdf" target="_blank" rel="noopener">4A - fWRMP24 App Baseline Demand</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/4B-fWRMP24-App-NHH-Demand_published_final.pdf" target="_blank" rel="noopener">4B- fWRMP24 App NHH Demand</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/4Ca-fWRMP24-App-Pop-and-Prop_published_final.pdf" target="_blank" rel="noopener">4Ca - fWRMP24 App Pop and Prop</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/4Cb-fWRMP24-App-Pop-and-Prop-Update_published_final.pdf" target="_blank" rel="noopener">4Cb - fWRMP24 App Pop and Prop Update</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/4D-fWRMP24-App-NHH-Demand-Update_published_final.pdf" target="_blank" rel="noopener">4D - fWRMP24 App NHH Demand Update</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/5Aa-fWRMP24-App-WRSE-outage_published_final.pdf" target="_blank" rel="noopener">5Aa - fWRMP24 App WRSE outage</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/5Ab-fWRMP24-App-Outage_published_final.pdf" target="_blank" rel="noopener">5Ab - fWRMP24 App Outage</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/5B-fWRMP24-App-Sust-Abstract_published_final.pdf" target="_blank" rel="noopener">5B - fWRMP24 App Sust Abstract</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/5C-fWRMP24-App-WRSE-DO-Method_published_final.pdf" target="_blank" rel="noopener">5C- fWRMP24 App WRSE DO Method</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/5D-fWRMP24-App-WRSE-Stochastic-Data_published_final.pdf" target="_blank" rel="noopener">5D - fWRMP24 App WRSE Stochastic Data</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/5E-fWRMP24-Regional-Sim-Scoping_published_final.pdf" target="_blank" rel="noopener">5E - fWRMP24 Regional Sim Scoping</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/6A-fWRMP24-App-Uncertainty_published_final.pdf" target="_blank" rel="noopener">6A - fWRMP24 App Uncertainty</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/7A-fWRMP24-App-Options_published_final.pdf" target="_blank" rel="noopener">7A - fWRMP24 App - Options</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/7C-fWRMP24-App-defra-demand-savings_published_final.pdf" target="_blank" rel="noopener">7C - fWRMP24 App defra-demand-savings</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/7E-fWRMP24-App-Carbon_published_final.pdf" target="_blank" rel="noopener">7E - fWRMP24 App - Carbon</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/7F-fWRMP24-HWTWRP-Consult-Resp_published_final.pdf" target="_blank" rel="noopener">7F - fWRMP24 HWTWRP Consult Resp</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/7G-fWRMP24-App-wrse-options-appraisal_published_final.pdf" target="_blank" rel="noopener">7G - fWRMP24 App wrse-options-appraisal</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/8A-fWRMP24_Invest-Prog-Dev_published_final.pdf" target="_blank" rel="noopener">8A - fWRMP24_Invest Prog Dev</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/8B-fWRMP24-App-wrse-BVP-method_published_final.pdf" target="_blank" rel="noopener">8B - fWRMP24 App wrse BVP method</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/9A-fWRMP24-App-Sensitivity-Testing_published_final.pdf" target="_blank" rel="noopener">9A - fWRMP24 App Sensitivity Testing</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/10A-fWRMP24-App-Monitoring-Plan_published_final.pdf" target="_blank" rel="noopener">10A - fWRMP24 App Monitoring Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/10B-fWRMP24-App-Water-Eff-Strategy_published_final.pdf" target="_blank" rel="noopener">10B - fWRMP24 App - Water Eff Strategy</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/10C-fWRMP24-App-Leakage-Strategy_published_final.pdf" target="_blank" rel="noopener">10C - fWRMP24 App Leakage Strategy</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/11A-fWRMP24-Technical-Assurance-Report_published_final.pdf" target="_blank" rel="noopener">11A- fWRMP24 Technical Assurance Report</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/11B-fWRMP24-App-Steering-Group-ToR_published_final.pdf" target="_blank" rel="noopener">11B - fWRMP24 App Steering Group ToR</a></li>\r\n</ul>\r\n</div>\r\n[/accordion_item]\r\n\r\n_______________________________________\r\n\r\n[accordion_item title="Revised Draft Water Resources Management Plan 2024 and Statement of Response"]\r\n\r\nWe published our draft Water Resources Management Plan in November 2022 for a consultation, which closed on February 20, 2023. The draft plan set out how we intend to secure reliable, healthy drinking water supplies for the next 50 years.\r\n\r\nWe have now produced our statement of response, which sets out how we have considered and acted upon the comments received from customers and stakeholders. The response can be found by clicking on the links below:\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/08/Portsmouth-Water-dWRMP24-Statement-of-Response.pdf" target="_blank" rel="noopener">Statement of Response</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/08/Portsmouth-Water-dWRMP24-Statement-of-Response-Appendix-C.pdf" target="_blank" rel="noopener">Statement of Response Appendix C</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/08/Portsmouth-Water-dWRMP24-Statement-of-Response-Appendix-D.pdf" target="_blank" rel="noopener">Statement of Response Appendix D</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/04/PRT-WRMP24-Defra-Letter-Response_final.pdf">April 2024 additional information requested by Defra</a></li>\r\n</ul>\r\nOur statement of response is supported by our Revised Draft Water Resources Management Plan 2024 and appendices. These can be found by clicking on the links below:\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/Portsmouth-Water-WRMP24-rdWRMP24-August-2023.pdf" target="_blank" rel="noopener">Revised Draft Water Resources Management Plan main document</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/1B-rdWRMP24-Appendix-1B-DWSP-assessment.pdf" target="_blank" rel="noopener">Appendix 1B - DWSP assessment</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/1C-rdWRMP24-Appendix-1C-Southern-Water-Portsmouth-Water-Common-Understanding.pdf" target="_blank" rel="noopener">Appendix 1C Southern Water &amp; Portsmouth Water Common Understanding</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/Appendix-1D-Portsmouth-Water-rdWRMP24-SEA.pdf" target="_blank" rel="noopener">Appendix 1D Strategic Environmental Assessment </a> (and <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/Portsmouth-Water-rdWRMP24-SEA-NT-Summary.pdf" target="_blank" rel="noopener">summary</a>)</li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/1E-rdWRMP24-Appendix-1E-Problem-Characterisation.pdf" target="_blank" rel="noopener">Appendix 1E Problem Characterisation</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/1H-rdWRMP24-Appendix-1H-2022-Drought.pdf" target="_blank" rel="noopener">Appendix 1H- 2022 Drought</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/3A-rdWRMP24-Appendix-3A-Pre-consultation-letter.pdf" target="_blank" rel="noopener">Appendix 3A Pre-consultation letter</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/3B-rdWRMP24-Appendix-3B-Pre-consultation-meeting-dates-and-agendas.pdf" target="_blank" rel="noopener">Appendix 3B Pre-consultation meeting dates and agendas</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/3C-rdWRMP24-Appendix-3C-Customer-Priorities.pdf" target="_blank" rel="noopener">Appendix 3C- Customer Priorities</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4A-rdWRMP24-Appendix-4A-Baseline-Demand-Forecast-.pdf" target="_blank" rel="noopener">Appendix 4A Baseline Demand Forecast</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4B-rdWRMP24-Appendix-4B-Portsmouth-Water-Non-Household-Demand-Forecast.pdf" target="_blank" rel="noopener">Appendix 4B- Portsmouth Water Non-Household Demand Forecast</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4Ca-rdWRMP24-Appendix-4Ca-Propulation-and-Properties-method.pdf" target="_blank" rel="noopener">Appendix 4Ca Propulation and Properties method</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4Cb-rdWRMP24-Appendix-4Cb-Population-and-Properties-Update.pdf" target="_blank" rel="noopener">Appendix 4Cb Population and Properties Update</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/4D-rdWRMP24-Appendix-4D-Portsmouth-Water-Non-Household-Demand-Forecast-Update-.pdf" target="_blank" rel="noopener">Appendix 4D Portsmouth Water Non-Household Demand Forecast Update</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5Aa-rdWRMP24-Appendix-5Aa-WRSE-outage-method-statement.pdf" target="_blank" rel="noopener">Appendix 5Aa - WRSE outage method statement</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5Ab-rdWRMP24-Appendix-5A-Outage.pdf" target="_blank" rel="noopener">Appendix 5A Outage</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5C-rdWRMP24-Appendix-5C-WRSE-Deployable-Output-Method.pdf" target="_blank" rel="noopener">Appendix 5C- WRSE Deployable Output Method</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5B-rdWRMP24-Appendix-5B-Investigating-and-Achieving-Sustainable-Abstraction-.pdf" target="_blank" rel="noopener">Appendix 5B- Investigating and Achieving Sustainable Abstraction</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5D-rdWRMP24-Appendix-5D-WRSE-method-Stochastic-Climate-Datasets.pdf" target="_blank" rel="noopener">Appendix 5D WRSE method Stochastic Climate Datasets</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/5E-rdWRMP24-5E-Regional-Simulation-Model-Scoping-Report.pdf" target="_blank" rel="noopener">Appendix 5E Regional Simulation Model Scoping Report</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/6Aa-rdWRMP24-Appendix-6Aa-Allowing-for-uncertainty.pdf" target="_blank" rel="noopener">Appendix 6Aa Allowing for uncertainty</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/6Ab-rdWRMP-Appendix-6Ab-Headroom-Calculations.pdf" target="_blank" rel="noopener">Appendix 6Ab - Headroom Calculations</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7A-rdWRMP24-Appendix-7A-Options.pdf" target="_blank" rel="noopener">Appendix 7A - Options</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7C-rdWRMP24-Appendix-7C-WRSE-Defra-Demand-Saving-Profile-Technical-Note-Gov-led-intervention.pdf" target="_blank" rel="noopener">Appendix 7C WRSE Defra Demand Saving Profile Technical Note (Gov led intervention)</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7E-rdWRMP24-Appendix-7E-Carbon-.pdf" target="_blank" rel="noopener">Appendix 7E- Carbon</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7F-rdWRMP24-7F-Hampshire-Water-Transfer-and-Water-Recycling-Project-Consultation-Response-Appendix-.pdf" target="_blank" rel="noopener">Appendix 7F Hampshire Water Transfer and Water Recycling Project Consultation Response Appendix</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/7G-rdWRMP24-Appendix-7G-WRSE-Options-Appraisal-Summary-Report.pdf" target="_blank" rel="noopener">Appendix 7G- WRSE Options Appraisal Summary Report</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/8A-rdWRMP24-Appendix-8A-Investment-Programme-Development-and-Assessment.pdf" target="_blank" rel="noopener">Appendix 8A Investment Programme Development and Assessment</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/8B-rdWRMP24-Appendix-8B-Method-Statement-Best-Value-Plan.pdf" target="_blank" rel="noopener">Appendix 8B- Method Statement Best Value Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/9A-rdWRMP24-Appendix-9A-Sensitivity-Testing.pdf" target="_blank" rel="noopener">Appendix 9A Sensitivity Testing</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/10A-rdWRMP24-Appendix-10A-Monitoring-Plan.pdf" target="_blank" rel="noopener">Appendix 10A- Monitoring Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/10B-rdWRMP24-Appendix-10B-Water-Efficiency-Strategy.pdf" target="_blank" rel="noopener">Appendix 10B- Water Efficiency Strategy</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/10C-rdWRMP24-Appendix-10C-Leakage-Strategy.pdf" target="_blank" rel="noopener">Appendix 10C Leakage Strategy</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/11A-rdWRMP24-11A-Technical-Assurance-Report.pdf" target="_blank" rel="noopener">Appendix 11A- Technical Assurance Report</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/09/11B-rdWRMP24-Appendix-11B-Steering-Group-Terms-of-Reference-.pdf" target="_blank" rel="noopener">Appendix 11B Steering Group Terms of Reference</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/10/Portsmouth-Water-WRMP24Tables_v7.xlsx">Water Resources Planning Tables 2024</a></li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Water Resources Management Plan 2024"]\r\n\r\nWe published our draft Water Resources Management Plan in November 2022 for a consultation, which closed on February 20, 2023. The draft plan set out how we intend to secure reliable, healthy drinking water supplies for the next 50 years.\r\n\r\nYou can read our summary and technical documents below. We’re grateful for all the feedback we received. We’re reviewing this and we’ll publish a summary and any changes to our plan later this year.\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/12/Interactive-Document_FINAL.pdf" target="_blank" rel="noopener">Water Resources Management Plan Summary document (online viewing)</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PW-WRMP-Summary-Document_FINAL-3.pdf" target="_blank" rel="noopener">Water Resources Management Plan Summary document (printable)</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PW-WRMP24-Full_submission-version_FINAL.pdf" target="_blank" rel="noopener">Water Resources Management Plan main document</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-1B-DWSP-assessment_to-publish.pdf" target="_blank" rel="noopener">Appendix 1B Drinking Water Safety Plan Assessment</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-Water-dWRMP-SEA-Report-v3.1.pdf" target="_blank" rel="noopener">Appendix 1D Strategic Environmental Assessment</a> (and <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-WRMP24-SEA-NTS-v1.1.pdf" target="_blank" rel="noopener">summary</a>)</li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-1E-Problem-Characterisation_to-publish.pdf" target="_blank" rel="noopener">Appendix 1E Problem Characterisation</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3A-Pre-consultation_to-publish.pdf" target="_blank" rel="noopener">Appendix 3A Pre-consultation</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3B-Pre-consultation-meetings_to-publish.pdf" target="_blank" rel="noopener">Appendix 3B Pre-consultation Meetings</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-3C-customer-insight_to-publish.pdf" target="_blank" rel="noopener">Appendix 3C Customer Insight</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-4A-Baseline-Demand_to-publish.pdf" target="_blank" rel="noopener">Appendix 4A Baseline Demand</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-5A-Outage_to-publish.pdf" target="_blank" rel="noopener">Appendix 5A Outage</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-6A-Headroom_to-publish.pdf" target="_blank" rel="noopener">Appendix 6A Headroom</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-7A-Options_to-publish.pdf" target="_blank" rel="noopener">Appendix 7A Options</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-7C_Gov-Led-savings_to-publish.pdf" target="_blank" rel="noopener">Appendix 7C Government-led Savings</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-9A_Sensitivity-tests_to-publish.pdf" target="_blank" rel="noopener">Appendix 9A Sensitivity Tests</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-11A-Assurance_to-publish-1.pdf" target="_blank" rel="noopener">Appendix 11A Assurance</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-WRMP24-Appendix-11B-Steering-Group-ToR_to-publish.pdf" target="_blank" rel="noopener">Appendix 11B Steering Group Terms of Reference</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/Portsmouth-Water-WRMP24Tables_v5.xlsx" target="_blank" rel="noopener">WRMP Tables</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/11/PRT-dWRMP24-Compliance-Statement.pdf" target="_blank" rel="noopener">Compliance Statement</a></li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Drought Plan 2022"]\r\n\r\n<strong>On 1 April 2022 Defra confirmed we can now publish our Final Drought Plan 2022.</strong>\r\n\r\nLegislation requires water companies to prepare and maintain a Drought Plan. Our Drought Plan is an operational plan that sets out the measures that we will take so that we are able to continue to maintain supplies of wholesome water to our customers with as little recourse as possible to Drought Orders and/or Drought Permits. The purpose of a Drought Plan is to set out the timely actions that a water company will take to ensure continuity of supply whilst at the same time continuing to protect the environment.\r\n\r\nTo view a copy of the Final Drought Plan 2022 please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/04/Final-Drought-Plan-2022.pdf">click here</a>.\r\n\r\nTo view a copy of the appendices please <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Final-DP-appendices.zip">click here</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Drought Plan 2021"]\r\n<p style="background: white; vertical-align: baseline; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">We updated our Drought Plan and published a draft for consultation from June to August 2021. We’ve now reviewed the responses and published a Statement of Response which sets out the feedback and shows how we’ve updated our plans as a result.</span></p>\r\n<p style="background: white; vertical-align: baseline; box-sizing: inherit; -webkit-font-smoothing: antialiased; font-variant-caps: normal; font-stretch: inherit; line-height: inherit; caret-color: #424242; orphans: auto; text-align: start; widows: auto; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; word-spacing: 0px; margin: 0cm 0cm 11.25pt 0cm;"><span style="font-size: 10.5pt; font-family: \'Arial\',sans-serif; color: #424242;">The Statement of Response and consultation documents are available below:</span></p>\r\n\r\n<ul>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/1.-Statement-of-Response-2021.pdf" target="_blank" rel="noopener noreferrer">Statement of Response</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/2.-Statement-of-Response-Appendices-2021.pdf" target="_blank" rel="noopener noreferrer">Statement of Response appendices</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/3.-Revised-Draft-Drought-Plan-2021.pdf" target="_blank" rel="noopener noreferrer">Revised Draft Drought Plan</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/4.-Revised-Appendix-C-Testing-our-triggers.pdf" target="_blank" rel="noopener noreferrer">Revised Appendix C: Testing our triggers</a></li>\r\n 	<li><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/09/5.-Revised-Appendix-E-TUB-and-NEUB-Additional-Information.pdf" target="_blank" rel="noopener noreferrer">Revised Appendix E: Temporary Use Ban and Non-Essential Use Bans – additional information</a></li>\r\n</ul>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/PW-Drought-Plan-Final.pdf" target="_blank" rel="noopener noreferrer">To view a copy of the Draft Drought plan 2021 please click here</a>.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/05/PW-Drought-Plan-2021.zip" target="_blank" rel="noopener noreferrer">To view a copy of the appendices please click here (.zip file)</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Revised Water Resources Management Plan 2019 (December 2022)"]\r\n\r\nOur Final WRMP19 shows how we will secure resilient water supplies to our customers for the next 25 years by considering how much water we have available today, how much we need to supply in the future and then what investment options are required to make up any difference.\r\n\r\nOur previous Annual Review of the WRMP19, highlighted that in 2019-20 we had over performed in certain areas (leakage), but underperformed in others (PCC and the delivery of proposed groundwater schemes in 2019). We have therefore revised our WRMP19 so that we fully understand what our performance has meant in terms of our supply-demand balance for a range of scenarios all the way up to a 1in 200 year drought event. This is necessary in order to investigate whether there would be a security of supply risk to our customers during any of these drought events, and to the water we transfer to Southern during more extreme droughts.\r\n\r\nThe updated supply-demand balances demonstrate that we are no longer meeting our target headroom in a 1 in 200 year drought event, for the reasons highlighted in our previous Annual Review. This means there is an increased risk of us needing to implement severe demand restrictions in an extreme drought.\r\n\r\nWe have been working with the Environment Agency in the development of this Revised WRMP19, and will continue to do so as we progress through AMP7. This will include reviewing the most up-to-date data and knowledge that emerges during the development of the Water Resources in the South East (WRSE) regional plan and our WRMP24.\r\n\r\nIf you would like to know more about our Revised WRMP19, please contact us via <a href="mailto:Water.Resources@portsmouthwater.co.uk">Water.Resources@portsmouthwater.co.uk</a>\r\n<h2>Documents</h2>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Portsmouth-Water_rWRMP19_Dec_2022.pdf">Portsmouth Water Revised WRMP19 report</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Revised-WRMP-Tables-–-1-in-200-year.zip">Revised WRMP Tables - 1 in 200 year</a>\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Final Water Resources Management Plan 2019"]\r\n<div style="background-color: #bad6e8; padding: 8px 0;">\r\n<h2 style="text-align: center;">Your Water and Its Future</h2>\r\n</div>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Thank you for helping us plan to ensure we can secure your drinking water for the next 25 years</h3>\r\nEvery five years we update our water resources management plan which looks at how we’ll keep your taps running while striking that delicate balance between protecting the environment and keeping bills affordable.\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Final-Water-Resources-Management-Plan-2019.pdf">Download the Final Water Resources Management Plan</a></p>\r\n<p style="text-align: center;"><a style="color: #fff; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/05/WRMP_2020_FINAL.pdf">Download the Summary of the Final Water Resources Management Plan</a></p>\r\n\r\n</div>\r\n<strong>On 4 November 2019 Defra confirmed we can now publish our Water Resources Management Plan, which says how we will secure your drinking water for the next 25 years.</strong>\r\n\r\nAll water companies prepare Water Resources Management Plans (WRMPs) which show how they will secure resilient water supplies for their customers for the next 25 years. We consider how much water we have available today, how much we need to supply in the future and then develop options to make up any difference.\r\n\r\nThese plans are updated every five years to make sure they always reflect the latest information, innovation and customer views.\r\n\r\nIn preparing our plan we held conversations with customers and stakeholders over the last two years about your water supplies and what’s important to you and these have been taken into account in this plan.\r\n\r\nWe also have a Customer Challenge Group which has reviewed our work to engage with you and making sure your views are incorporated into all our future plans.\r\n\r\nHere’s a quick summary of this plan:\r\n<ul>\r\n 	<li>This plan caters for growth and is part of a solution to supply other areas of the South East where there’s less water</li>\r\n 	<li>We will do this by building a new reservoir at Havant Thicket – to store water, create a nature reserve and provide community facilities</li>\r\n 	<li>We’re planning for more extreme droughts than we’ve known before – so we’re ready for climate change</li>\r\n 	<li>We want to save water by reducing leaks by 20% over the next five years</li>\r\n 	<li>We want to involve you in saving water with water meters, water-saving products and community campaigns</li>\r\n 	<li>We have an ambitious target of reducing our domestic use to 100 litres per day by 2040.</li>\r\n</ul>\r\n<div style="background-color: #0079c2; padding: 12px; color: #fff; margin-bottom: 10px;">\r\n<h3 style="text-align: center; color: #fff;">Please take time to read our plan on how we’ll secure resilient water supplies in West Sussex and Hampshire.</h3>\r\n</div>\r\nIn March 2018 we consulted on our Draft Water Resources Management Plan.\r\n\r\nAll your responses were shared with the Department for Environment, Food and Rural Affairs (Defra) and were considered by us when we develop this final Water Resources Management Plan.\r\n\r\nWe also produced our statement of response in which we have taken into account all the comments we have received from customers and stakeholders.\r\n\r\nAll of the detail of our <a href="/news/publications/water-resources-planning/your-water-and-its-future/">Draft Water Resources Management</a> can be found here.\r\n\r\nWe now publish our Final Water Resources Management Plan for the period 2020 – 2045.\r\n<div style="background-color: #f7f7f7; padding: 12px;">\r\n<h3>WRMP Documents</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Final-Water-Resources-Management-Plan-2019.pdf">Final WRMP</a>\r\n\r\nAppendices\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/FinalWRMP2019-Tables.zip">WRMP Tables</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Portsmouth-Water-WRMP-SEA-PAS_FINAL.pdf">Strategic Environmental Assessment</a>\r\n<h3>Market Information</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Market-Information-PRT-Avg-Oct-2019.xlsx">Average demand (December 2019) </a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Market-Information-PRT-Peak-Oct-2019.xlsx">Peak demand (December 2019)</a>\r\n\r\n<a href="/wp-content/uploads/2018/04/Company_Area_Boundary.zip">Shape files of Company boundaries</a>\r\n<h3>Bid Assessment Criteria</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/Portsmouth-Water-Bid-Assessment-Criteria-December-2019.docx">Portsmouth Water Bid Assessment Criteria (December 2019)</a>\r\n\r\n</div>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Draft Water Resources Management Plan 2018"]\r\n\r\n[button title="CLICK HERE" link="/news/publications/water-resources-planning/your-water-and-its-future/" target="" align="" icon="" icon_position="" color="theme" font_color="" size="2" full_width="" class="" download="" rel="" onclick=""]\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Annual Review of Water Resources"]\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/11/2024-11-29-PRT-WRMP-AR24-Defra-Letter-Response.pdf">To view a copy of our response to Defra’s review of our Annual Review for 2024, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/11/Portsmouth-Water-WRMP-AR-JRL-2024.pdf">To view a copy of Defra’s review of our Annual Review for 2024, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/07/Portsmouth-Water-WRMP-Annual-Review-2024.pdf">To view a copy of the Annual Review for 2024, please click here</a>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/07/Portsmouth-Water-WRMP-Annual-Review_June-2023.pdf">To view a copy of the Annual Review for 2023, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/01/Portsmouth-Water-WRMP-Annual-Review-June-2022_updated-Dec-2022.pdf">To view a copy of the Annual Review for 2022 (updated Dec 2022), please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Portsmouth-Water-WRMP-Annual-Review-June-2022.pdf">To view a copy of the Annual Review for 2022, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Portsmouth-Water-WRMP-Annual-Review-June-2021.pdf">To view a copy of the Annual Review for 2021, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/Portsmouth-Water-WRMP-Annual-Review-June-2020.pdf">To view a copy of the Annual Review for 2020, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/WRMP-Annual-Review-June-2019.pdf">To view a copy of the Annual Review for 2019, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/07/WRMP-Annual-Review-June-2018.pdf">To view a copy of the Annual Review for 2018, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/WRMP-Annual-Review-June-2017.pdf">To view a copy of the Annual Review for 2017, please click here</a>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/WRMP-Annual-Review-June-2016.pdf">To view a copy of the Annual Review for 2016, please click here</a>\r\n[/accordion_item]\r\n\r\n[/accordion]', 'Water Resources Planning', '', 'inherit', 'closed', 'closed', '', '2995-revision-v1', '', '', '2024-11-29 15:51:09', '2024-11-29 15:51:09', '', 2995, 'https://www.portsmouthwater.co.uk/?p=15131', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (15148, 1, '2024-12-19 16:33:45', '2024-12-19 16:33:45', '<h3>We must identify ways in which we can improve future resilience of drinking water supplies for our customers and communities.</h3>\r\nOur proposed new water booster station in Havant, known as Racton Water Booster Station (WBS), will mean we are able to transfer water from the existing reservoir at Farlington to Racton.\r\n\r\nRacton Reservoir supplies customers across Emsworth, Havant and Leigh Park communities. Farlington Reservoir supplies customers across Portsmouth and Havant. Portsmouth Water’s full planning application is to allow for a new building and related facilities to be located at New Road, Havant at the junction of Stockheath Lane, Trosnant Road and Brookfield Close.\r\n\r\n<strong><a style="color: #ed6c36; text-decoration: underline;" href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/10/Portsmouth-Water-RactonBooster-Leaflet-October-2024.pdf" target="_blank" rel="noopener">Read more about our Proposed Building Plans [PDF]</a></strong>\r\n<h5 class="xxmsonormal">Racton Booster Station Planning Submission</h5>\r\n<p class="xxmsonormal">The planning application has now been submitted to Havant Borough Council. If you have any requests for further information, queries, or concerns, please contact Havant Borough council via their website.</p>\r\n&nbsp;', 'Racton Booster', '', 'inherit', 'closed', 'closed', '', '14942-revision-v1', '', '', '2024-12-19 16:33:45', '2024-12-19 16:33:45', '', 14942, 'https://www.portsmouthwater.co.uk/?p=15148', 0, 'revision', '', 0); 
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INSERT INTO `wlcj_posts` VALUES (15156, 1, '2025-01-17 09:50:48', '2025-01-17 09:50:48', '<h2>©Portsmouth Water Ltd</h2>\r\nThis website is governed by the law and jurisdiction of England and Wales. All rights, including, without limitation copyright, in the form and content of this website are owned by Portsmouth Water Ltd.\r\n<h3>Disclaimer</h3>\r\nWhilst every effort has been made to ensure that the information in this website is accurate and up to date, the information contained herein is provided without any representation or warranty of any kind. In no event shall Portsmouth Water Ltd be liable for any damage or loss arising out of or in connection with the use of this website or other sites that may be linked to this site.\r\n<h3>Privacy Notice</h3>\r\nThe purpose of this Privacy Notice is to make it easier for you to understand how we use and protect your personal data. Personal data is any data that can identify you either on its own or used with other data.\r\n\r\nThis Privacy Notice will help you understand your privacy rights, how and why we need to process your personal data, and how you can get in touch with us if you need to.\r\n\r\nProcessing personal data involves any activity to do with that data, for example collection, storage, editing and deletion.\r\n\r\nWe’ve presented this information in different sections so you can access the information you need more easily. You’ll find our general privacy information under the headings below; with a separate PDF of the whole document should you wish to download this.\r\n\r\nWe take your personal data privacy very seriously and we\'re committed to protecting your personal data by complying with the relevant privacy legislation. We encourage you to read each section thoroughly.\r\n\r\nIf we make any significant changes impacting your privacy, we\'ll make this clear. Please remember to check from time to time.\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/PW-Privacy-Notice-16.01.25.pdf">Download our Privacy Notice here</a>\r\n\r\n[accordion title="" open1st="0" openAll="0" style=""]\r\n\r\n[accordion_item title="About Portsmouth Water"]\r\n\r\nThis Privacy Notice is designed to explain how we collect and use our customer’s and other individual’s personal data. We are committed to protecting this data, to uphold their data rights, and to meet expectations for handling personal data.\r\n\r\nWe are a registered data controller, registration number: Z6707640. This means it is our responsibility to maintain and protect all personal data that we collect and ensure that anyone we share personal data with will also adequately protect that data.\r\n\r\nThis Notice relates to Portsmouth Water Limited (Company Number 2536455) as the principal subsidiary in the South Downs Group, but will also apply to other subsidiaries.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What personal data do we collect?"]\r\n\r\nWe will always endeavour to make it clear why we are collecting your personal data.\r\n<h3>Information we collect from you and what we do with it</h3>\r\nWe collect and process your personal data in a number of ways from the information you give to us. You may provide information to us about you by filling in a form on our website or by contacting us by telephone, email or otherwise. This includes information you provide when registering for our online customer portal, when you search for or request a service from us, enter a competition or survey or when you report a leak, problem or provide feedback regarding our website or the services we provide.\r\n\r\nThe information you provide us with will vary, but will include:\r\n<ul>\r\n 	<li><strong>Personal details:</strong> title, name, date of birth, disability;</li>\r\n 	<li><strong>Bank account and card details:</strong> account number and sort code, accounts holders name, direct debit details;</li>\r\n 	<li><strong>Contact details:</strong> postal address, email address, mobile and/or landline numbers;</li>\r\n 	<li><strong>Financial details:</strong> household income, benefits;  <strong>Household information:</strong> age and number of children;     <strong>Documentation:</strong> bank statements, passports etc.</li>\r\n</ul>\r\nWe will keep scanned copies of any documents for validation and audit purposes, this evidence will be deleted in line with our retention policy.\r\n\r\nIf an individual is registered on our Priority Services Register, we will collect information to allow us to provide additional assistance and support to that individual when required. For more information, please see the ‘Priority Services Register – Helping Our Vulnerable Customers’ section of this Notice.\r\n\r\nWe also collect information about you from other sources, examples being:\r\n<ul>\r\n 	<li>If you are a tenant, your Landlord or letting agent may provide us with personal data in order to set up or close down your water account at their property.</li>\r\n 	<li>A new resident at a former supply address, estate/letting agent or solicitor acting on behalf of you or a new resident of a former supply address (e.g. where you are moving home and the third party is providing a forwarding address - with or without your consent).</li>\r\n 	<li>Your sewerage company to ensure accurate billing.</li>\r\n 	<li>Debt Management and Tracing Agencies will provide us with contact information (emails and telephone numbers) to allow us to contact and locate individuals for debt collection purposes.</li>\r\n</ul>\r\nWe record all phone calls, incoming and out-going, made by departments that deal directly with customers, including Customer Services, Networks, Water Quality and Wholesale Services. Call recordings are held for 2 years before being securely deleted. While providing services we will collect data about you and when reading your water meter we will collect water usage information including, where applicable, information from Smart Water Meters.\r\n\r\nWhenever you visit our website or online portal we use cookies - these cookies do not collect personal information. For more information, please see the ‘Visiting Our Website, Using Our Online Customer Portal and Our Cookie Policy’ section of this Notice. We also collect data from publicly available sources (such as the electoral roll and Land Registry) where the information is made public as a matter of law.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="What to expect when you contact us"]\r\n<h3>Contacting us via social media</h3>\r\nIt is never a good idea to post your personal contact information on a public social media site. If you contact us using social media to report an issue and we need more information, we will ask you to private message us with suitable communication information which we will use to contact you in order to resolve your concern or gather additional information for our investigation.\r\n<h3>Contacting us by telephone</h3>\r\nWhen you contact us by telephone, your telephone number will be added to your account so that contact with you in relation to your water account can be made more convenient.\r\n\r\nWe will use a telephone number listed on your account to call or text you to provide you with essential service messages.\r\n\r\nWhen contacting us outside of our normal working hours, (between 5pm-8am Monday to Friday and over the weekend), your call will be dealt with by our ‘out-of-hours’ partner who are working with us to ensure our customers can contact us 24 hours a day, 7 days a week. Our partner will collect information from you to allow us to deal with your call efficiently. <strong>Emailing us</strong>\r\n\r\nIf you email us, we will respond to you using the email address you gave us. Your email address will be added to your account and will be used by us to provide you with essential service messages. Please try to avoid sending personal data by email as this is not considered to be a secure communication method.\r\n\r\nAny email sent to Portsmouth Water, including any attachments, will be monitored and assessed by our security partners for reasons of security and to check compliance. Emails are also backed up by our data processor Mimecast.\r\n\r\nPlease be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.\r\n<h3>Contacting us via WebChat</h3>\r\nWe use a third party provider, currently LiveChat, to supply and support our Webchat service, which we use to handle customer enquires in real time.\r\n\r\nIf you use the WebChat service we will collect your name, postal address, account number (optional) and email address (optional) as well as the contents of your WebChat session. The information provided will be added to your account.\r\n\r\nYou can request a transcript of your WebChat session once completed. This is sent to the email address you have the option to provide when logging in to the service. <strong>Visiting our Offices</strong>\r\n\r\nYou will be required to sign into our Visitor Management System when you arrive at our Head Office. We will collect your name, contact number, car registration (if applicable), the name of the company you work for (if applicable) and a photo of you will be taken. A printed ID will be produced for you to display on the provided lanyard and must be worn at all times when you are on Company premises. Your data will be held securely within this system for 1 month before being fully deleted.\r\n\r\nOur premises are monitored by CCTV so your image will be captured whenever you enter our site boundary. There are signs to show you when you are entering an area monitored by CCTV. CCTV images are held for 30 days and then deleted. In the case of suspected criminal activity CCTV images will be held for longer and will be shared with the relevant local authority (e.g. the Police), as appropriate.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Priority Services Register (PSR) – Helping our vulnerable customers"]\r\n\r\nOur Priority Services Register is a free service for customers who may need additional assistance either in communicating with us or in the event of a water supply interruption/emergency. Priority Services customers include those with physical or mental impairments, medical conditions, the elderly or those with young families. These customers may not be able to easily leave their home to collect bottled water in a water emergency.\r\n\r\nThe PSR allows us to quickly and efficiently identify those customers who require support in water events, and also allows support to be identified when planning work that may impact the water supply, as well as how we communicate with our customers.\r\n\r\nThe data is processed following individuals themselves, or third parties acting on their behalf (e.g. a family member, a charity, a support worker, a carer etc) signing up to the PSR by completing a hard-copy or online form or by calling our Customer Services Team. The individual provides the required information which, as well as that already described, will also include contact details (name, address, email, telephone number). On receiving this information, the relevant \'Needs Code(s)\' and/or updates will be made on to the relevant customer account. \'Needs Codes\' are entries that can be searched to identify the support that is needed through reports that we can run when we are required to do so.\r\n\r\nWe share PSR data with the energy sector, and other trusted third parties, to ensure that the assistance and support required by individuals can also be provided quickly and efficiently by these third parties. The support provided by these third parties may differ from that of Portsmouth Water\'s support.\r\n\r\nIndividuals can request to be removed from the PSR at any time, but we will first review the request and may then discuss this with the individual to make sure it is in their best interest.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Smart Water Meters "]\r\n\r\nFrom 2025 we will commence the roll out of Smart Water Meters. We’ll install Smart Water Meters for all the homes and businesses we supply by 2035, with 130,000 new meters installed by 2030. We will write to you to let you know when your property is having a Smart Water Meter fitted, however, if you’re unsure whether you have been upgraded to a Smart Water Meter, please phone our Customer Services team on 023 9224 9666.\r\n\r\nPlease read our separate <a href="https://www.portsmouthwater.co.uk/about-us/legal-notice/">Smart Meter Privacy Notice</a> to find out how we process and use meter data to engage with customers.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Havant Thicket Public Consultation and Project "]\r\n\r\nIf you live close to the location of our new Havant Thicket Reservoir, you\'ll receive communications from us to keep you up to date with the project and/or to inform you of planned works that may require some form of action from yourself (e.g. to move your car to allow surveys to be completed). We may need to seek assistance from mail printing companies to issue these communications to you and if this is required we will share your name and address. The data will only be shared when necessary and will be deleted within 4 weeks of a communication campaign ending.\r\n\r\nWe have a separate website for the Havant Thicket Reservoir project at <a href="https://havant-thicket-reservoir.uk.engagementhq.com/" target="_blank" rel="noopener">https://havant-thicket-reservoir.uk.engagementhq.com/</a>. The Privacy Notice on that website details how your data will be used if you decide to register. If you register, and ask a question or provide comments and ask for contact to follow up on this, your contact details will be shared with the relevant consultant to allow a response to be provided. Drones may be used on the Havant Thicket Reservoir site and clear signage will be in place to ensure visitors are aware.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Customers who fall into arrears or fail to pay their bill"]\r\n\r\nIn respect to a customer’s responsibility for paying their bills, Portsmouth Water has a regulatory requirement to provide a safe, maintained supply of fresh water to your property. In section 5 of our Water Charges Scheme we explain that water charges are payable by the occupier of the premises, or the person who uses the supply, except where the owner of the premises is liable by enactment or by agreement with Portsmouth Water. Our Water Charges Scheme is further supported by the Water Industry Act 1991, which gives Water Companies the powers to charge and recover charges. This is referred to in Section 142 of the Water Industry Act 1991.\r\n\r\nThe information that we hold about customers will be used to recover arrears in line with our regulatory obligations and in doing so we use third party debt collection / management companies and credit reference agencies to assist us, this may include third parties undertaking Court Action on our behalf.\r\n\r\nWe use elements of automated decision making and profiling to identify appropriate debt recovery strategies.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Our Non-Household customers"]\r\n\r\nNon-household customers are non-incorporated businesses whose retail services (e.g. customer services, billing) are provided by a separate water retail company, but whose premises are physically connected to our water network. We provide these customers with a wholesale service.\r\n\r\nInsofar as limited personal information is collected in relation to non-incorporated businesses, both Portsmouth Water and the relevant water retailer are each separate Controllers of the personal data of the non-household customers in our service areas. Data protection laws are applied to non-household/business customers only to the extent that we process personal data of individuals (e.g., personal data of sole traders or company representatives).\r\n<h3>Information we collect from you and what we do with it</h3>\r\nOur purpose is to use this data to provide a wholesale water service to our non-household customers and their retailers by carrying out activities such as:\r\n<ul>\r\n 	<li>Supplying non-household customers with water in line with our legal and regulatory obligations;</li>\r\n 	<li>Recording and fixing service problems e.g. water pressure issues and burst water pipes;</li>\r\n 	<li>Maintaining our pipes and other assets;</li>\r\n 	<li>Dealing with emergency events;</li>\r\n 	<li>Maintaining, monitoring and reporting drinking water quality;</li>\r\n 	<li>Supporting non-household customers in improving water efficiency;</li>\r\n 	<li>Metering – making appointments, meter fitting and repairing;</li>\r\n 	<li>Collecting, analysing and sharing meter data from Smart Water Meters and data loggers to monitor consumption and leakage and enable accurate billing;</li>\r\n 	<li>Making payments – for example Guaranteed Service Standards (GSS);</li>\r\n 	<li>Working with farmers in our area on catchment studies to reduce pollution;</li>\r\n 	<li>Non-household customer communications around street works and incidents;</li>\r\n 	<li>Dealing with claims after service incidents;</li>\r\n 	<li>Managing enquiries and complaints;</li>\r\n 	<li>Assessing allowances and abatements;</li>\r\n 	<li>Carrying out vacant property checks and site visits to check meter and supply details, and;</li>\r\n 	<li>Demonstrating compliance with our legal obligations to our regulators.</li>\r\n</ul>\r\nMore information on the wholesale services we provide to non-household customers can be found on our website at <a href="http://www.portsmouthwater.co.uk/business/">www.portsmouthwater.co.uk/business/</a>.\r\n\r\n<strong>What type of personal information do we process?</strong>\r\n\r\nThe information processed includes:\r\n<ul>\r\n 	<li>Non-household customer contact and supply address details.</li>\r\n 	<li>Asset and incident information linked to the service that may identify the non-household customer for example, but not limited to, meter serial number, business meter readings, including 15 minute meter readings where data loggers have been fitted and are enabled.</li>\r\n 	<li>Information required to process insurance claims, for example, but not limited to, damage to a property due to flooding from our asset.</li>\r\n 	<li>Information required to produce regulatory reports, for example, reporting the number of customer complaints.</li>\r\n</ul>\r\nOur legal basis for processing personal data for these activities is Article 6(1)(e) of the UK GDPR, which allows us to process personal data when this is necessary to perform our public tasks as a regulated business in line with the rules and requirements set out by our regulators, such as Ofwat.\r\n<h3>Sharing data with third parties</h3>\r\nTo provide our services in an efficient and effective way, your personal data may be provided to us by your retailer and we\'ll share this with our service providers, for example, sharing Developer details with Retailers when a supply point is created in the market to enable the Retailer to produce bills. We’ll share with the Market Operator Services Limited (MOSL) as required, for example, in registering and de-registering supply points (please see MOSL’s Summary of Agreements for more information <a href="https://mosl.co.uk/documents-publications/1427-summary-of-arrangements/file" target="_blank" rel="noopener">https://mosl.co.uk/documents-publications/1427-summary-of-arrangements/file</a><a href="https://mosl.co.uk/documents-publications/1427-summary-of-arrangements/file">)</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Developer Services"]\r\n\r\nThis section of our Privacy Notice explains how we use personal data in relation to the development of a site or property. This could be relevant for homeowners, developers, self-lay providers and/or newly appointed water companies (NAVs).\r\n\r\n<strong>Purpose (lawful basis for processing)</strong>\r\n\r\nOur purpose is to provide a service to our customers in this context, including land/property owners, developers, self-lay providers and NAVs, by carrying out activities such as:\r\n<ul>\r\n 	<li>Handling applications from customers for the provision of our services.</li>\r\n 	<li>Dealing with enquiries and complaints from customers who contact us for this purpose.</li>\r\n 	<li>Issuing invoices to and taking payments from our customers.</li>\r\n 	<li>Carrying out necessary work (e.g. new water mains and service connections, adoptions and requisitions, build over agreements, providing bulk water to NAVs).</li>\r\n 	<li>Customer relationship management (customer surveys, newsletters, open days).</li>\r\n</ul>\r\nMore information on the services we provide to our customers in this context can be found on our website <a href="https://developers.portsmouthwater.co.uk/">https://developers.portsmouthwater.co.uk/</a>.\r\n\r\nOur legal basis for processing your data for most of these activities is:\r\n<ul>\r\n 	<li>Article 6(1)(c) which allows us to process personal data when processing is necessary for compliance with a legal obligation to which we are subject (Water Industry Act 1991 and associated regulations).</li>\r\n 	<li>Article 6(1)(b) which allows us to process personal data when processing is necessary for a contract, we have with you or because you have asked us to take specific steps before entering into a contract.</li>\r\n 	<li>Article 6(1)(f) which allows us to process personal data when processing is necessary for our legitimate interests or the legitimate interests of a third party, unless, on balance, these are outweighed by the need to protect your individual rights.</li>\r\n</ul>\r\n<strong>What type of personal information do we process for this purpose?</strong>\r\n\r\nWe use the information you’ve provided us to help us deliver the service you requested.\r\n\r\nThis could include contacting you to discuss the application/work, visiting the site where work needs to be carried out, and invoicing when appropriate. We may also arrange video calls to see the pipework.\r\n\r\nCustomer feedback is important to us, so we may also use the information to ask for feedback on how we can improve our performance.\r\n\r\nWe’ll use your business contact details to keep in touch and maintain strong working relationships with you.\r\n\r\n<strong>Sharing data with third parties</strong>\r\n\r\nSome of our services are carried out by our partner organisations. Where this is the case, we may transfer your personal data to them to allow them to complete the work.\r\n\r\nWe’re also required to share details with our regulator Ofwat, and its authorised agents, to enable them to conduct customer feedback surveys about our developer services performance.\r\n\r\nFor new properties around our border where we provide water supply services, we must share new connection information including address and postcode with companies providing the wastewater services for these properties.\r\n\r\n<strong>Developer Portal</strong>\r\n\r\nYou may opt to register as a user of our Developer Portal, which will allow you to submit new service, self-lay or NAV applications electronically. You can also opt to make payment of the application fees via the portal. To register for the portal, we will require your Company name, correspondence address, email address, name, and telephone number.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="How long will we retain data for"]\r\n\r\nWe have a data retention policy and data will be retained as long as it serves a useful and legitimate purpose, taking into account all legal and regulatory obligations.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Purpose for collecting your personal data"]\r\n\r\nWe will only collect data where we have a clear and legal basis to do so. The table below explains each legal basis we use, with a more detailed description of the purpose alongside it:\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Legal Basis</strong></td>\r\n<td><strong>Purpose</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Complying with Legal Obligation</strong>\r\n\r\nLegally we need to collect this information, for example, to comply with statutory and regulatory obligations.</td>\r\n<td>To meet our statutory obligations under:\r\n<ul>\r\n 	<li>Water Industry Act 1991;</li>\r\n 	<li>Water Resources Act 1991;</li>\r\n 	<li>Environment Act 1995;</li>\r\n 	<li>Water Industry Act 1999;</li>\r\n 	<li>Water Act 2014;</li>\r\n 	<li>Water Supply (Water Fittings) Regulations 1999;</li>\r\n 	<li>Water Supply (Water Quality) Regulations 2016;</li>\r\n 	<li>Instrument of Appointment as issued by the Secretary of State for the Environment.</li>\r\n 	<li>The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008</li>\r\n 	<li>Data Protection Act 2018.</li>\r\n</ul>\r\nTo contact customers about essential service issues, including, but not limited to:\r\n<ul>\r\n 	<li>payments (direct debit/payment arrangement failed);</li>\r\n 	<li>debt collection communications;</li>\r\n 	<li>tariff renewals/changes;</li>\r\n 	<li>metering (leak notification, meter replacement);</li>\r\n 	<li>bill notifications (bill available to view and pay);</li>\r\n 	<li>urgent water quality notifications, and;</li>\r\n 	<li>supply issues (hosepipe bans, supply interruptions).</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<em>We have a legal obligation to confirm your identity, to keep records required by law or to evidence our compliance with laws, including tax laws, consumer protection laws and data protection laws. Where we are required to do so, we have to provide information to law enforcement agencies or other authorities.</em>\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Legal Basis</strong></td>\r\n<td><strong>Purpose</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Our Legitimate Interests</strong>\r\n\r\nAs a Water Company we have a legitimate reason for collecting this data and consent is not required. Most of the personal data that we collect from or about you is needed to enable us to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.</td>\r\n<td>To provide water supply services and products.\r\n\r\nTo administer a customer’s account, including:\r\n<ul>\r\n 	<li>billing;</li>\r\n 	<li>requests;</li>\r\n 	<li>enquiries; and</li>\r\n 	<li>complaints</li>\r\n</ul>\r\nTo make goodwill and compensation payments;\r\n\r\nTo communicate with you about core products and services we provide, including;\r\n<ul>\r\n 	<li>metering initiatives;</li>\r\n 	<li>water efficiency measures;</li>\r\n 	<li>catchment management initiatives;</li>\r\n 	<li>our online customer portal, and;</li>\r\n 	<li>our Priority Services Register.</li>\r\n</ul>\r\nTo tell you about the services offered by a third party plumbing and drainage insurance provider, due to our interest in:\r\n<ul>\r\n 	<li>Promoting water efficiency;</li>\r\n 	<li>Reducing leaks and waste of water;</li>\r\n 	<li>Educating customers on pipework responsibilities.</li>\r\n</ul>\r\nTo carry out and analyse customer surveys.\r\n\r\nTo carry our employee training and quality assurance.\r\n\r\nTo use aggregated data to understand customer trends in lifestyle and water consumption to assist in business planning.\r\n\r\nTo comply with any regulatory obligations we may have.\r\n\r\nTo ensure we operate to the expectations of a responsible water company.\r\n\r\nTo handle responses to public consultations, such as our Water Resources Management Plan, Drought Plan or the Havant Thicket Reservoir Consultations.\r\n\r\nTo maintain our land holdings and sites.\r\n\r\nTo keep our records accurate and up-to-date.\r\n\r\nTo ensure efficient collection of water charges.\r\n\r\nTo prevent and detect crime, including fraud.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Consent</strong>\r\n\r\nAlthough most of the personal data that we collect is needed because we have a legal obligation to process that data or a legitimate interest in the use of that data, in a small number of cases, we need your consent to collect and use your personal data. We will ask for your consent:</td>\r\n<td>To send you marketing of recreational services and products;\r\n\r\nIf you would like us to add or talk to someone else about your account.\r\n\r\nTo enable us to obtain and use data from a Smart Water Meter to provide you with additional customer services as agreed.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Performing our Public Task</strong>\r\n\r\nWhen processing your data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.</td>\r\n<td>To compile, maintain and manage our Priority Services Register (a list of customers with additional service needs).\r\n\r\nSubstantial Public Interest (SPI), as in UK law, is also used as our legal basis to process special category data for the purpose of providing a priority service to vulnerable customers based on their health data, e.g. dialysis.\r\n\r\nAs we are processing special category data under this legal basis, we have prepared an ‘Appropriate Policy Document’ as required under the Data Protection Act 2018. If you would like to view a copy of this policy, please contact the Data Protection Officer using the details under the ‘Contacting Us’ section of this Notice.\r\n\r\nProcessing our Non-Household customers personal data, as detailed in ‘Our Non-Household Customers’ section of this Notice.</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Who we share personal data with"]\r\n\r\nWe share personal data with multiple parties for legal, regulatory, and operational purposes. Other than where the exchange of data is required by law, we have contracts in place with third parties with whom we share data. These contracts detail how personal data should be handled and protected while being processed by any third party. We conduct due diligence checks on third party processors to ensure they comply with their obligations to us.\r\n\r\nWe have legal requirements for sharing data with your Sewerage Provider – this will usually be Southern Water Services Limited however, other companies may be operating in our area of supply and provide your waste water services.\r\n\r\nWe may use carefully selected third parties to help process your data and provide you with excellent customer service. We use software providers for different systems like our billing system and job management system to support us with the large amount of data that\r\n\r\nwe need to manage. We use third parties to assist us with printing bills and customer communications and to provide you with online customer accounts. We use companies to help us process payments including card payments, payment cards and to process cheques.\r\n\r\nWe share data with external agencies, such as local authorities, Police, Fire and/or Ambulance services, e.g. in the event of an emergency (this may include special category data, such as medical conditions if you have signed up to our Priority Services Register).\r\n\r\nWe share data with Government bodies for the detection and prevention of fraud.\r\n\r\nWe use third party organisations to help us provide our services to you and we share data with these parties. We have contracts in place and this means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any other organisation unless they are instructed by us to do so. They will hold it securely and retain it for the period we instruct.\r\n\r\nSome of the third parties with whom we share your data are based outside of the United Kingdom and, in some cases, outside the European Economic Area. In these cases, your data is protected by the special safeguarding measures set out by the data protection legislation i.e.\r\n<ul>\r\n 	<li>our contracts with these third parties incorporate the standard contractual clauses adopted by the European Commission and UK authorities for this purpose; or,</li>\r\n 	<li>the transfer is protected by the recipient’s binding corporate rule arrangements; or</li>\r\n 	<li>the recipient is in a country whose data protection laws are deemed by UK/EU authorities to provide adequate safeguard for transferred personal data without the need for additional safeguarding measures to be put in place.</li>\r\n</ul>\r\nWe work closely with a number of Contractors, our primary contractor being Cappagh, for mains replacement, pipe repairs and meter options, and these Contractors will have access to customer information relevant to their work. We also use trusted Contractors to make leak repairs at customer properties. If you contact us about a leak in your home and are eligible for a visit, your data will be shared with our Contractors in order for them to provide this function on our behalf.\r\n\r\nWe share data with selected third parties for marketing purposes in circumstances where we have a legitimate interest in promoting their services and where we feel you would benefit from their products or services. In particular, we share data with HomeServe, who will use the information we provide to them to send dual branded marketing information on our behalf in relation to their Plumbing and Drainage Plus Insurance. You can opt-out of receiving direct marketing at any time by email, phone or in writing. To opt out of this plumbing and drainage insurance marketing you can also complete an online form. Please see the Direct Marketing section of this Notice for more details.\r\n\r\nFrom time to time we require legal advice and may need to share your personal data with our legal advisers, our insurance company or other professional advisors in order to obtain advice or to make a claim.\r\n\r\nThe types of Organisations we share data with are as follows:-\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>Category</strong></td>\r\n<td><strong>Process</strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Debt Recovery and Debt Management Services</strong></td>\r\n<td>Collecting unpaid debt;\r\n\r\nTracking locations of individuals;\r\n\r\nMaintaining accurate data;\r\n\r\nRequesting additional contact data;\r\n\r\nManaging debt collection processes;\r\n\r\nChecking if debt risks apply;\r\n\r\nUndertaking Court action.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Contractors</strong></td>\r\n<td>Performing network maintenance, including street works, detecting and repairing leaks and responding to water supply incidents;\r\n\r\nProviding priority services to ‘vulnerable’ customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Property maintenance contractors</strong></td>\r\n<td>Performing property maintenance.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Network maintenance contractors</strong></td>\r\n<td>Performing network maintenance, including street works, and responding to water supply incidents. Installing new water meters and providing services to ‘vulnerable’ customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Other Water Companies (in particular Southern Water Services Limited)</strong></td>\r\n<td>Providing meter readings and water consumption information for billing purposes to calculate waste water use;\r\n\r\nOccupancy/Occupier details to maintain accurate data;\r\n\r\nInformation for discount tariffs such as Watersure and Social Tariff so that similar discounts can be considered;\r\n\r\nSharing priority service data to assist in identifying vulnerable customers.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Other Utility Companies</strong></td>\r\n<td>To assist with the provision of Priority Services if you are a member of our Priority Services Register.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Insurance Partner</strong></td>\r\n<td>Offering insurance products related to your water supply &amp; waste water services.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Financial (Banking and BACS)</strong></td>\r\n<td>Collection and payment of invoices and bills.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Housing Associations and Landlords</strong></td>\r\n<td>Water Regulation inspections.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Land Agents</strong></td>\r\n<td>Managing our land and property and obtaining land rights.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Social Media platforms</strong></td>\r\n<td>Responding to enquiries, concerns and complaints.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Customer survey and feedback services</strong></td>\r\n<td>Carrying out and analysing surveys and feedback results.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Insurance providers</strong></td>\r\n<td>Managing litigation and compensation claims.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>External Legal and Professional Advisors</strong></td>\r\n<td>Obtaining legal advice, managing disputes and dealing with compensation claims.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Auditors</strong></td>\r\n<td>Providing assurance for business processes and decisions.</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Consultants</strong></td>\r\n<td>Providing follow up feedback to individuals during Public Consultations (e.g. Havant Thicket Reservoir).</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n&nbsp;\r\n\r\nTo comply with our legal and regulatory obligations we provide personal data to the following Authorities:\r\n<ul>\r\n 	<li>Defra</li>\r\n 	<li>Ofwat</li>\r\n 	<li>Drinking Water Inspectorate</li>\r\n 	<li>Environment Agency</li>\r\n 	<li>Public Health England</li>\r\n 	<li>Environmental Health Authorities</li>\r\n 	<li>Institute of Customer Service</li>\r\n 	<li>Consumer Council for Water (CCW)</li>\r\n 	<li>The Water Redress Scheme (WATRS)</li>\r\n 	<li>Market Operator Services Limited (MOSL).</li>\r\n</ul>\r\n<strong>Ofwat surveys (customer service - “C-MeX, D-MeX and B-MeX”) </strong>\r\n\r\nAll household customers and developers who contact us may have their contact information passed to a third party processor acting on behalf of our water regulator Ofwat for the purposes of regulating customer service in the water industry in England and Wales. You may be contacted by this third party about the service you received from Portsmouth Water and asked to score our performance. Your response is very important as it allows Ofwat to regulate the performance of companies and the service they provide their customers. This is not a marketing call or a call used for market research purposes. As Ofwat are our water regulator we are  obliged to share certain details with them, however, if you would rather we did not do this then please let us know by emailing us at: <a href="mailto:dataprotection@portsmouthwater.co.uk"><u>dataprotection@portsmouthwater.co.uk</u></a>. For more information please visit the Ofwat website at <a href="http://www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/">www.ofwat.gov.uk/regulated-companies/company-obligations/customer-experience/data-protection/</a>.\r\n\r\n<strong>Our surveys </strong>\r\n\r\nWe use third parties, or our own employees, to help contact our various types of customers to undertake water consumption surveys to inform our water resource management plan or for customer satisfaction or customer engagement processes. These are not marketing calls and your response is very important to us. If you would prefer not to participate you can register yourself as ‘no contact for surveys’ with our Customer Services Team at any time or by emailing us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a>. Please note this will not stop general communications in relation to your account or water supply. The results of these surveys are not stored on your water account but are instead used by our Customer Engagement and Water Resources Team to look at improving engagement or planning resources in the area.\r\n\r\nWe may also contact you to undertake a survey after you have been in touch with us so that we can find out how satisfied you were with the service you received. We may contact you after this to see if we can improve our service to you.\r\n\r\n<strong>Direct marketing</strong>\r\n\r\nWe do not use direct marketing to sell our core services, however, we may want to contact you in relation to additional services, such as water efficiency services. We may also want to provide you with marketing information from carefully selected third parties which relate to the services we provide.\r\n\r\nNon-personalised bill inserts will be included with your water – to opt out of receiving these bill inserts, please complete the form at <a href="http://www.portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you contact our call centre, we may offer you the opportunity to talk to HomeServe about their Plumbing and Drainage Plus Insurance. To opt-out of HomeServe marketing, in addition to the options below, you can also complete our online form which can be found under the ‘Cover Through HomeServe’ section at <a href="https://portsmouthwater.co.uk/opt-out">www.portsmouthwater.co.uk/opt-out</a>.\r\n\r\nIf you decide to purchase Plumbing and Drainage insurance with HomeServe they will process your data as a Data Controller. To view a copy of HomeServe’s Privacy Policy please visit: <a href="https://homeserve.com/uk/about/privacy-policy" target="_blank" rel="noopener">www.homeserve.com/uk/about/privacy-policy</a>.\r\n\r\nYou have the right to stop the use of your personal data for direct marketing activities and we must and will comply with your request.\r\n\r\nIf you would like to stop any other direct marketing communications from us:\r\n<ul>\r\n 	<li>Call us on 023 9249 9666 and tell us you no longer wish to receive direct marketing;</li>\r\n 	<li>Email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a>;</li>\r\n 	<li>Write to us at – Portsmouth Water, PO Box 8, West Street, Havant PO9 1LG.</li>\r\n</ul>\r\n<strong>Please note</strong>: You may continue to receive communications for a short period after changing your preferences whilst our systems are fully updated. If a third party marketing campaign is in the process of being issued at the time of your opt-out request, it may not be possible to remove your data from that campaign, therefore, you may receive this marketing communication.\r\n\r\n<strong>Where your personal data may be processed</strong>\r\n\r\nSometimes we will need to share your personal data with third-party data processors in countries outside the European Economic Area (EEA), such as the USA.\r\n\r\nWhen we do this, we put adequate safeguards in place to ensure your data receives the same protection as if it were being processed inside the EEA. If you wish for more information about how your data may be processed outside the EEA, please contact our Data Protection Officer.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Automated Decision Making"]\r\n\r\n<strong>Automated Decision Making and Profiling</strong>\r\n\r\nAutomated decision making involves making decisions using your personal data by automated means without any human involvement.\r\n\r\nWe use automated decision making for decisions on how we recover debts. This is based on a profiled risk score provided by Credit Reference Agencies. We use the score to assess the likelihood of a customer being able to repay their debt. Risk scores are also used to determine which payment terms are most appropriate to any particular situation, as well as the appropriate way to support a customer if they fail to make payment or engage with us.\r\n\r\nWhenever we use automated decision making that is likely to have a significant effect on someone, we ensure that there is a process for review by a human being.\r\n\r\nProfiling is analysing information in a way that classifies individuals into different groups using algorithms or machine-learning. We may undertake profiling to analyse and predict behaviour in order to improve our services to our customers.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Visiting our website, using our online customer portal &amp; our Cookie Policy"]\r\n<h3>If you are an e-billing customer</h3>\r\nIn the interest of reducing paper and protecting the environment, and for your convenience, you may be an e-billing customer and hold an online customer account with us. Your online customer portal will allow you to manage your account, view recent bills and will also allow you to update your communication and marketing preferences.\r\n<h3>Our New Portsmouth Water App</h3>\r\nWe are in the process of developing a new App which customers will be able to download to their personal device/s. The App will give you access to your Portsmouth Water account where you can view and manage your account information, set up and view payments and view recent bills. The App will also include helpful features ready for when Smart Water Meters are installed, such as viewing bespoke water efficiency insights and water savings trackers, as well as providing you easy access to your meter readings. Customers will be informed once the App is ready for launch.\r\n<h3>Cookies</h3>\r\nWe use a cookies tool on our website and online customer portal to gain consent for the optional cookies we use. Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool. Individuals visiting our website have the ability to turn off or ‘opt out’ of non-essential/optional cookies. You can read more about how we use cookies, and how to change your cookies preferences, in our Cookies Policy. Most web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at <a href="http://www.allaboutcookies.org">www.allaboutcookies.org</a>.\r\n\r\n[/accordion_item]\r\n\r\n[accordion_item title="Data Subject Rights"]\r\n\r\nYou have certain legal rights in relation to any personal data about you which we hold. These rights are summarised below:\r\n<ul>\r\n 	<li><strong>Right to be informed\r\n</strong> You can ask for details of how we process your personal data, as covered by this Privacy Notice.</li>\r\n</ul>\r\n<ul>\r\n 	<li><strong>Right to Access\r\n</strong>You can ask for a copy of the information we hold about you. If possible, you should specify the type of information you’d like to see to ensure that our response meets your expectations. We must be able to verify your identify and your request may not impact the rights and freedoms of other people, e.g. privacy and confidentiality rights of other customers or our employees. Other exemptions may apply and this will be dependent on the information and context.</li>\r\n 	<li><strong>Right to Rectification\r\n</strong>You can ask that your personal data be corrected or updated if you believe it is inaccurate or incomplete. This right only applies to your own personal data and when exercising this right, please be as specific as possible.</li>\r\n</ul>\r\n<ul>\r\n 	<li><strong>Right to Erasure\r\n</strong>You may, in certain circumstances, be entitled to ask to have your personal data erased (this is also known as the ‘right to be forgotten’). We may not be able to erase your personal data if, for example, we need it to comply with a legal obligation or exercise or defend legal claims.</li>\r\n</ul>\r\n<ul>\r\n 	<li><strong>Right to Restriction on Processing\r\n</strong>You can ask us to stop using your personal data, however, in some circumstances this right may not apply, for example, if we have a legal obligation to use the data.</li>\r\n</ul>\r\n<ul>\r\n 	<li><strong>Right to Data Portability\r\n</strong>We do not currently carry out any such processing. If we do in the future, you can make a request and this data can be exported from our systems.</li>\r\n</ul>\r\n<ul>\r\n 	<li><strong>Right to Object\r\n</strong>You can request that your personal data is not processed for specific purposes such as profiling. This right applies where our processing of your personal data is necessary for us to perform a task in the public interest or for our functions or for our legitimate purposes. You can also object to our processing of your personal data for direct marketing purposes. If you would like to opt out of receiving any marketing communications from us, please contact us using the details within this Notice.</li>\r\n</ul>\r\n<ul>\r\n 	<li><strong>Rights Related to Automated Decision-making, including Profiling\r\n</strong>You have the right to not be subject to a decision based solely on automated processing of your personal data (i.e. no human intervention), including profiling, where the decision affects your legal status or rights of where the decision has a similarly significant effect, e.g. affecting your financial circumstances or employment opportunities.</li>\r\n</ul>\r\nThe applicability of some of these rights depends on the legal basis of processing of the data concerned. Some of these rights only apply in specific circumstances and we may not need to fully comply with your request in all cases.\r\n\r\nYou may exercise any of these rights free of charge, by contacting us. We may need to check your identity and may need to ask for more information – it’ll help us if you\'re as specific in your request as possible.\r\n\r\nWe’ll comply with your request within one calendar month (from the time we receive your request, or any additional information we asked for) unless:\r\n<ul>\r\n 	<li>It\'s a complex request – in such cases, we’ll respond within the month to inform you of the appropriate response period that will apply to your request (which may be a period of up to three months); or</li>\r\n 	<li>in exceptional circumstances, we would not be able to carry out your request. In these cases, we\'ll inform you of the reason within one calendar month.</li>\r\n</ul>\r\n[/accordion_item]\r\n\r\n[accordion_item title="Contacting us"]\r\n\r\nIf you would like to request further information about our Privacy Notice, or exercise any of your rights, you can email us at <a href="mailto:dataprotection@portsmouthwater.co.uk">dataprotection@portsmouthwater.co.uk</a> or write us at:\r\n\r\n<strong>Data Protection Officer\r\n</strong><strong>Portsmouth Water\r\n</strong><strong>PO Box 8\r\n</strong><strong>West Street\r\n</strong><strong>Havant\r\n</strong><strong>PO9 1LG</strong>\r\n\r\nYou can also contact the Information Commissioner\'s Office at <a href="http://ico.org.uk/">http://ico.org.uk/</a> or write to Wycliffe House Water Lane, Wilmslow, Cheshire SK9 5AF or 0303 123 1113 for information, advice or to make a complaint.\r\n\r\nPortsmouth Water tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.\r\n\r\n[/accordion_item]\r\n\r\n[/accordion]\r\n<h3 id="terms-of-use">Website Terms of Use</h3>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/04/Website-Terms-Conditions-April-2024.pdf">Download our website Terms of Use here</a>', 'Privacy Notice', '', 'inherit', 'closed', 'closed', '', '2387-revision-v1', '', '', '2025-01-17 09:50:48', '2025-01-17 09:50:48', '', 2387, 'https://www.portsmouthwater.co.uk/?p=15156', 0, 'revision', '', 0); 
