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our water calculator to estimate your average use and costs";s:4:"link";s:50:"https://www.portsmouthwater.co.uk/water-calculator";s:6:"target";s:1:"0";s:5:"align";s:6:"center";s:4:"icon";s:0:"";s:13:"icon_position";s:4:"left";s:5:"color";s:7:"#e96429";s:10:"font_color";s:7:"#ffffff";s:4:"size";s:1:"4";s:10:"full_width";s:1:"0";s:5:"class";s:0:"";s:3:"rel";s:0:"";s:8:"download";s:0:"";s:7:"onclick";s:0:"";}}i:4;a:4:{s:4:"type";s:7:"divider";s:3:"uid";s:9:"f81jnvamb";s:4:"size";s:3:"1/1";s:6:"fields";a:6:{s:6:"height";s:4:"20px";s:5:"style";s:7:"default";s:4:"line";s:0:"";s:5:"color";s:0:"";s:10:"themecolor";s:1:"0";s:7:"classes";s:0:"";}}i:5;a:3:{s:4:"type";s:11:"placeholder";s:3:"uid";s:9:"xj4jdom5u";s:4:"size";s:3:"1/4";}i:6;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"f3priji8u";s:4:"size";s:3:"1/2";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:1138:"<div class="content">\n<h3 >Helpful resources to help save water</h3>\n<p><a href="https://waterwise.org.uk/how-to-save-water/" target="_blank"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Waterwise-Logo-1.png" style="width:200px" /></a><br/><a href="https://waterwise.org.uk/how-to-save-water/" target="_blank">Top tips on how to save water</a> from WaterWise</p>\n\n<p><a href="https://www.ccw.org.uk/save-money-and-water/refresh-your-routine/" target="_blank"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/ccwlogo.svg" style="width:150px" /></a></br><a href="https://www.ccw.org.uk/save-money-and-water/refresh-your-routine/" target="_blank">Feel-good changes to save water and our planet</a> from the Consumer Council for Water</p>\n\n<p><a href="https://www.portsmouthwater.co.uk/environment/saving-water/" target="_blank"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/getwaterfit.png"  /></a><br/><a href="https://www.portsmouthwater.co.uk/environment/saving-water/" target="_blank">Free water-saving devices</a> from our partnership with GetWaterFit</p>\n\n</div>";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:15:"op-sw-pages-col";s:5:"style";s:0:"";}}i:7;a:3:{s:4:"type";s:11:"placeholder";s:3:"uid";s:9:"v1vu2lios";s:4:"size";s:3:"1/4";}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}i:5;a:3:{s:3:"uid";s:9:"sl2j7plg3";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:2:"40";s:14:"padding_bottom";s:2:"40";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:15:"op-flex-section";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:2:{i:0;a:4:{s:3:"uid";s:9:"4tn8ur3vc";s:4:"size";s:3:"1/1";s:5:"items";a:2:{i:0;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"xihwf660r";s:4:"size";s:3:"1/2";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:575:" <div class="op_sm_page image-box" data-bg-image="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/saving-water-header-mobile.jpg">\n    <div class="image-container"></div>\n    <div class="content">\n      <h3 class="op_sm_page white">Want to switch to metering?</h3>\n      <p class="op_sm_page white">Complete our form to request a meter.</p>\n[button title="Request a water meter" link="https://www.portsmouthwater.co.uk/metering/application/" target="_blank" align="left" icon="" icon_position="" color="#E96429" font_color="#ffffff" size="2"]\n    </div>\n  </div>";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}i:1;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"86nh7ogm2";s:4:"size";s:3:"1/2";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:652:" <div class="op_sm_page image-box" data-bg-image="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/Start-saving-water-today.png">\n    <div class="image-container"></div>\n    <div class="content">\n      <h3 class="op_sm_page white">Start saving water at home and in the garden today!</h3>\n      <p class="op_sm_page white">Simple actions - like turning off the tap while brushing - can make a big difference.</p>\n\n[button title="Quick water saving tips" link="https://www.portsmouthwater.co.uk/environment/saving-water/" target="_blank" align="left" icon="" icon_position="" color="#E96429" font_color="#ffffff" size="2"]\n    </div>\n  </div>";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}i:1;a:4:{s:3:"uid";s:9:"ub45e426t";s:4:"size";s:3:"1/1";s:5:"items";a:1:{i:0;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"bes2a5rfq";s:4:"size";s:3:"1/1";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:9015:"<h3 class="op_sm_page blue">Frequently asked questions</h2>\n\n[op_accordion]\n[op_accordion_item title="How do I request a water meter and what does it involve?"]\n<p><strong><a href="https://www.portsmouthwater.co.uk/customer-services/domestic-water-meters/application/">Complete this short form to request a meter</a></strong></p>\n\n<p>Once we have received your application we will aim to install the water meter within 30 days of the request being made.</p>\n\n<p>We initially complete a survey, which we may need you to be present for, to check your property is on an individual supply, and assess if we need to replace the external stopcock to a newer type. If during this visit we are not able complete our assessment we will send you a letter asking you to call us and make an appointment.</p>\n\n<p>The external stopcock belongs to Portsmouth Water and therefore the replacement of this does not cost you anything. If this work is required you may notice a blue spray on the pavement which highlights to the team completing the work, which stopcock needs replacing. Once this work is complete a meter will be installed externally. If we do not need to replace the external stopcock then it is likely an external meter will be fitted during our first visit.</p>\n\n<p>We automatically update your Portsmouth Water billing account and send a letter to you which will provide further account information. We also inform your waste water company of the change in how your water charges are calculated so they can update their records as well.</p>\n\n<p><a href="https://www.portsmouthwater.co.uk/customer-services/domestic-water-meters/application/">Apply for a Domestic Water Meter</a></p>\n\n[/op_accordion_item]\n\n[op_accordion_item title="How often is the meter read?"]\n<p>We read the meter every 6 months and then pass these readings to your waste water company. They will normally base their charges for wastewater on 92.5% of the consumption recorded by the meter.</p>\n\n<p>We may at times have to estimate your meter reading. This will be calculated based on the amount of consumption previously recorded on the water meter, or on the average amount of usage for the meter size. This usually happens if we are unable to gain access to read the meter, or in the event of flooding or snow fall.</p>\n\n[/op_accordion_item]\n\n[op_accordion_item title="Does my billing frequency change?"]\n<p>Yes. Currently we send you an annual bill and you have various options available as to how you can pay. For customers who are billed on a water meter we will send you a bill every 6 months when we have read the water meter, and you have the same payment options available to you.</p>\n\n<p>If you currently pay by monthly direct debit we will change the amount you pay to reflect your new charging basis, and the payments will be over a continuous 12 months.</p>\n[/op_accordion_item]\n\n[op_accordion_item title="Can I read the water meter?"]\n[video_embed video="jV52zV3ddtE" parameters="" mp4="" ogv="" placeholder="" html5_parameters="" width="700" height="400"]\n\n<p>The meter is placed in a box with the Company\'s stop tap, which is normally either in the pavement or property driveway. Open the cover carefully with the tip of a screwdriver. The number display is similar to gas or electricity meters. <strong>The black digits record the consumption</strong> in cubic metres. <strong>Read from left to right</strong> to obtain the current reading. You should <strong>ignore any red figures</strong>.</p>\n\n<p>We will be happy to show you how to read your meter, if required.</p>\n\n<p>If you have difficulty in reading the meter, or if the lid for the meter is too heavy to lift, we can arrange to read the meter and advise you of the reading. Please contact us by email or phone if this is of interest to you.</p>\n\n[/op_accordion_item]\n\n[op_accordion_item title="What if I think the meter is reading incorrectly?"]\n\n<p>If you are able to check the meter readings and provide us with a correct reading your account will be updated and a revised bill sent. We can also visit to check the meter reading for you.</p>\n\n<p>If you are concerned the meter may not be recording the correct amount of water consumption you can contact us to request that the meter be tested. If the meter is found to be faulty, we will pay for the test, install a new meter and adjust your bill. If the meter is found to be operating within the allowable tolerances, we will charge you for the test. If you prefer, you may contact the Trading Standards Office and request that they carry out an independent test.</p>\n\n[/op_accordion_item]\n\n[op_accordion_item title="What if the meter records a higher amount of consumption than I would expect?"]\n\n[video_embed video="rwcEAKqEIHU" parameters="" mp4="" ogv="" placeholder="" html5_parameters="" width="700" height="400"]\n\n<p>The Company\'s responsibility for pipework normally ends at the property boundary. Any pipes and fittings on your side of the boundary are your responsibility to maintain and it is advisable to keep these in a good state of repair.</p>\n\n<p>We will carry out a test for leakage when the meter is installed and will advise you if there is a leak on your service pipe. We will currently repair up to two underground leaks free of charge to domestic customers provided the pipework is accessible and not under buildings or ornamental driveways.</p>\n\n<p>There may be no visible signs of a leak above ground. For that reason, we strongly recommend that you read the meter at frequent intervals in order that you can quickly identify any unexpected increase in usage. If you notice an increase in the amount of consumption the first thing to check, at a point when no water is being used in the property, is the dials on the meter to see if they are moving. If they are this indicates water is going through the meter and there may be a leak. The next step to take is to turn off your internal stopcock and check the meter again. If the meter dials have stopped spinning this indicates you may have a leak inside the property. If the dials continue to spin this indicates there is a leak on your supply pipe. If you notice an unexpected increase in consumption we are more than happy to complete the above tests for you, or if you have identified where the leak is we can we advise you of the next steps.</p>\n\n<p>Depending on where the leak is we may be able to adjust your water bill. On the first occurrence of a leak on your supply pipe, your charges will be reassessed on the basis of past normal consumption, provided you have the leak repaired quickly. Any subsequent leak would not be entitled to an allowance.</p>\n\n<p><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Leakage_Code_of_Practice1.pdf">Please click here to view our Leakage Code of Practice</a></p>\n\n[/op_accordion_item]\n\n[op_accordion_item title="Metal water service pipes"]\n\n<p><strong>Please read this note carefully if you are considering having an external meter installed which requires excavation and have metal incoming service pipes. The manner in which we install the meter involves inserting plastic pipe into the line.</strong></p>\n\n<p>It is not acceptable to rely on the incoming water pipe as an earthing point for electrical apparatus. It might even be dangerous, particularly if alterations or repairs have been carried out on the water service pipe or on mains in the vicinity. The Wiring Regulations have prohibited the use of metal pipes for earthing since 1966 and we are generally unaware of whether individual connections have been made. For many years prior to this though it was common practice for earthing connections to be made to incoming metal pipes. However you should be aware that new and replacement pipes are not made from metal and are not capable of providing an earth.</p>\n\n<p>Electrical appliances in all modern houses and houses where wiring has been replaced, are connected to an earth point at the electricity meter. Also bonded together and connected to this earth point are the metal casing of boilers, cookers, storage heaters etc. and even the gas and central heating pipes. All this is to provide protection against electric shock in the event of an electrical fault developing.</p>\n\n<p>If an earthing point is available at your meter you are strongly advised to use it. You can find out if you have an earthing point by contacting your electricity company or a competent electrician. They will be able to inspect your property and advise on any work necessary to bring the earthing arrangements in your property to the standard required by present regulations.</p>\n\n<p>Correct earthing and bonding is vital for the electrical safety of your house and you should ensure that it is effective without relying on the incoming metal service pipe.</p>\n\n<p>We are here to help. Please do not hesitate to <a href="https://www.portsmouthwater.co.uk/contact-us">contact us if you require any further information or advice.</a></p>\n\n[/op_accordion_item]\n\n[/op_accordion]";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}}'); 
INSERT INTO `wlcj_postmeta` VALUES (112787, 15345, 'mfn-page-items-seo', '</h1><h1 class="op_sm_page">\r\nSwitching to a water meter</h1>\nno-repeat;left top;;\nauto\n\n<p class="op_sm_page white_lead_text"> You could save money on your water and energy bills with a water meter.</p>\nno-repeat;left top;;\nauto\n\n<a href="https://www.portsmouthwater.co.uk/metering/moving-to-metering/"><p class="op_sm_page white" style="margin-bottom:0; text-align:center">Are we moving you to metering? Get all the information you need to know →</p></a>\nno-repeat;left top;;\nauto\n0px\n\n<h3 class="op_sm_page blue">Water meters help you save money and take control of your water use.</h3>\nno-repeat;left top;;\nauto\n\n<div class="image-box">\r\n    <img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Pay-for-what-you-use.jpg">\r\n</div>\r\n<div class="content">\r\n      <h3 >Pay for what you use</h3>\r\n         <p>Water meters are the fairest way to pay, as your bill is based on the amount of water you use.</p>\r\n[button title="Try our Water Calculator" link="https://www.portsmouthwater.co.uk/water-calculator/" target="_blank" align="center" icon="" icon_position="" color="#e96429" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n</div>\nno-repeat;left top;;\nauto\nop-sw-pages-col\n\n<div class="image-box">\r\n    <img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Track-your-water-use.jpg">\r\n</div>\r\n<div class="content">\r\n      <h3 >Track your water use</h3>\r\n         <p>Access your meter readings online or within your bill to get a clearer understanding of your water usage.</p>\r\n</div>\nno-repeat;left top;;\nauto\nop-sw-pages-col\n\n<div class="image-box">\r\n    <img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Find-leaks-faster.jpg">\r\n</div>\r\n<div class="content">\r\n      <h3 >Find leaks faster</h3>\r\n         <p>Water meters help us to spot leaks on our network so we can fix them quicker.</p>\r\n</div>\nno-repeat;left top;;\nauto\nop-sw-pages-col\n\n<div class="image-box">\r\n    <img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Save-money.jpg">\r\n</div>\r\n<div class="content">\r\n      <h3 >Save money</h3>\r\n         <p>You could save on your wastewater and energy costs from heating less water.</p>\r\n</div>\nno-repeat;left top;;\nauto\nop-sw-pages-col\n\n<h3 h3 class="op_sm_page blue" style="text-align:center">How much could your household save?</h3>\r\n<p style="text-align:center">For every £1 saved on your water supply you could save across other ulitities</p>\nno-repeat;left top;;\nauto\n\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/1.png" alt="£1"/>\nlarge\n800\ncenter\n\n20px\ndefault\n\nUse our water calculator to estimate your average use and costs\n<a href="https://www.portsmouthwater.co.uk/water-calculator">https://www.portsmouthwater.co.uk/water-calculator</a>\ncenter\nleft\n#e96429\n#ffffff\n4\n\n20px\ndefault\n\n<div class="content">\r\n<h3 >Helpful resources to help save water</h3>\r\n<p><a href="https://waterwise.org.uk/how-to-save-water/" target="_blank"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Waterwise-Logo-1.png" style="width:200px" /></a><br/><a href="https://waterwise.org.uk/how-to-save-water/" target="_blank">Top tips on how to save water</a> from WaterWise</p>\r\n\r\n<p><a href="https://www.ccw.org.uk/save-money-and-water/refresh-your-routine/" target="_blank"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/ccwlogo.svg" style="width:150px" /></a></br><a href="https://www.ccw.org.uk/save-money-and-water/refresh-your-routine/" target="_blank">Feel-good changes to save water and our planet</a> from the Consumer Council for Water</p>\r\n\r\n<p><a href="https://www.portsmouthwater.co.uk/environment/saving-water/" target="_blank"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/getwaterfit.png"  /></a><br/><a href="https://www.portsmouthwater.co.uk/environment/saving-water/" target="_blank">Free water-saving devices</a> from our partnership with GetWaterFit</p>\r\n\r\n</div>\nno-repeat;left top;;\nauto\nop-sw-pages-col\n\n<div class="op_sm_page image-box" data-bg-image="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/saving-water-header-mobile.jpg">\r\n    <div class="image-container"></div>\r\n    <div class="content">\r\n      <h3 class="op_sm_page white">Want to switch to metering?</h3>\r\n      <p class="op_sm_page white">Complete our form to request a meter.</p>\r\n[button title="Request a water meter" link="https://www.portsmouthwater.co.uk/metering/application/" target="_blank" align="left" icon="" icon_position="" color="#E96429" font_color="#ffffff" size="2"]\r\n    </div>\r\n  </div>\nno-repeat;left top;;\nauto\n\n<div class="op_sm_page image-box" data-bg-image="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/Start-saving-water-today.png">\r\n    <div class="image-container"></div>\r\n    <div class="content">\r\n      <h3 class="op_sm_page white">Start saving water at home and in the garden today!</h3>\r\n      <p class="op_sm_page white">Simple actions - like turning off the tap while brushing - can make a big difference.</p>\r\n\r\n[button title="Quick water saving tips" link="https://www.portsmouthwater.co.uk/environment/saving-water/" target="_blank" align="left" icon="" icon_position="" color="#E96429" font_color="#ffffff" size="2"]\r\n    </div>\r\n  </div>\nno-repeat;left top;;\nauto\n\n<h3 class="op_sm_page blue">Frequently asked questions</h2>\r\n\r\n[op_accordion]\r\n[op_accordion_item title="How do I request a water meter and what does it involve?"]\r\n<p><strong><a href="https://www.portsmouthwater.co.uk/customer-services/domestic-water-meters/application/">Complete this short form to request a meter</a></strong></p>\r\n\r\n<p>Once we have received your application we will aim to install the water meter within 30 days of the request being made.</p>\r\n\r\n<p>We initially complete a survey, which we may need you to be present for, to check your property is on an individual supply, and assess if we need to replace the external stopcock to a newer type. If during this visit we are not able complete our assessment we will send you a letter asking you to call us and make an appointment.</p>\r\n\r\n<p>The external stopcock belongs to Portsmouth Water and therefore the replacement of this does not cost you anything. If this work is required you may notice a blue spray on the pavement which highlights to the team completing the work, which stopcock needs replacing. Once this work is complete a meter will be installed externally. If we do not need to replace the external stopcock then it is likely an external meter will be fitted during our first visit.</p>\r\n\r\n<p>We automatically update your Portsmouth Water billing account and send a letter to you which will provide further account information. We also inform your waste water company of the change in how your water charges are calculated so they can update their records as well.</p>\r\n\r\n<p><a href="https://www.portsmouthwater.co.uk/customer-services/domestic-water-meters/application/">Apply for a Domestic Water Meter</a></p>\r\n\r\n[/op_accordion_item]\r\n\r\n[op_accordion_item title="How often is the meter read?"]\r\n<p>We read the meter every 6 months and then pass these readings to your waste water company. They will normally base their charges for wastewater on 92.5% of the consumption recorded by the meter.</p>\r\n\r\n<p>We may at times have to estimate your meter reading. This will be calculated based on the amount of consumption previously recorded on the water meter, or on the average amount of usage for the meter size. This usually happens if we are unable to gain access to read the meter, or in the event of flooding or snow fall.</p>\r\n\r\n[/op_accordion_item]\r\n\r\n[op_accordion_item title="Does my billing frequency change?"]\r\n<p>Yes. Currently we send you an annual bill and you have various options available as to how you can pay. For customers who are billed on a water meter we will send you a bill every 6 months when we have read the water meter, and you have the same payment options available to you.</p>\r\n\r\n<p>If you currently pay by monthly direct debit we will change the amount you pay to reflect your new charging basis, and the payments will be over a continuous 12 months.</p>\r\n[/op_accordion_item]\r\n\r\n[op_accordion_item title="Can I read the water meter?"]\r\n[video_embed video="jV52zV3ddtE" parameters="" mp4="" ogv="" placeholder="" html5_parameters="" width="700" height="400"]\r\n\r\n<p>The meter is placed in a box with the Company\'s stop tap, which is normally either in the pavement or property driveway. Open the cover carefully with the tip of a screwdriver. The number display is similar to gas or electricity meters. <strong>The black digits record the consumption</strong> in cubic metres. <strong>Read from left to right</strong> to obtain the current reading. You should <strong>ignore any red figures</strong>.</p>\r\n\r\n<p>We will be happy to show you how to read your meter, if required.</p>\r\n\r\n<p>If you have difficulty in reading the meter, or if the lid for the meter is too heavy to lift, we can arrange to read the meter and advise you of the reading. Please contact us by email or phone if this is of interest to you.</p>\r\n\r\n[/op_accordion_item]\r\n\r\n[op_accordion_item title="What if I think the meter is reading incorrectly?"]\r\n\r\n<p>If you are able to check the meter readings and provide us with a correct reading your account will be updated and a revised bill sent. We can also visit to check the meter reading for you.</p>\r\n\r\n<p>If you are concerned the meter may not be recording the correct amount of water consumption you can contact us to request that the meter be tested. If the meter is found to be faulty, we will pay for the test, install a new meter and adjust your bill. If the meter is found to be operating within the allowable tolerances, we will charge you for the test. If you prefer, you may contact the Trading Standards Office and request that they carry out an independent test.</p>\r\n\r\n[/op_accordion_item]\r\n\r\n[op_accordion_item title="What if the meter records a higher amount of consumption than I would expect?"]\r\n\r\n[video_embed video="rwcEAKqEIHU" parameters="" mp4="" ogv="" placeholder="" html5_parameters="" width="700" height="400"]\r\n\r\n<p>The Company\'s responsibility for pipework normally ends at the property boundary. Any pipes and fittings on your side of the boundary are your responsibility to maintain and it is advisable to keep these in a good state of repair.</p>\r\n\r\n<p>We will carry out a test for leakage when the meter is installed and will advise you if there is a leak on your service pipe. We will currently repair up to two underground leaks free of charge to domestic customers provided the pipework is accessible and not under buildings or ornamental driveways.</p>\r\n\r\n<p>There may be no visible signs of a leak above ground. For that reason, we strongly recommend that you read the meter at frequent intervals in order that you can quickly identify any unexpected increase in usage. If you notice an increase in the amount of consumption the first thing to check, at a point when no water is being used in the property, is the dials on the meter to see if they are moving. If they are this indicates water is going through the meter and there may be a leak. The next step to take is to turn off your internal stopcock and check the meter again. If the meter dials have stopped spinning this indicates you may have a leak inside the property. If the dials continue to spin this indicates there is a leak on your supply pipe. If you notice an unexpected increase in consumption we are more than happy to complete the above tests for you, or if you have identified where the leak is we can we advise you of the next steps.</p>\r\n\r\n<p>Depending on where the leak is we may be able to adjust your water bill. On the first occurrence of a leak on your supply pipe, your charges will be reassessed on the basis of past normal consumption, provided you have the leak repaired quickly. Any subsequent leak would not be entitled to an allowance.</p>\r\n\r\n<p><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/02/Leakage_Code_of_Practice1.pdf">Please click here to view our Leakage Code of Practice</a></p>\r\n\r\n[/op_accordion_item]\r\n\r\n[op_accordion_item title="Metal water service pipes"]\r\n\r\n<p><strong>Please read this note carefully if you are considering having an external meter installed which requires excavation and have metal incoming service pipes. The manner in which we install the meter involves inserting plastic pipe into the line.</strong></p>\r\n\r\n<p>It is not acceptable to rely on the incoming water pipe as an earthing point for electrical apparatus. It might even be dangerous, particularly if alterations or repairs have been carried out on the water service pipe or on mains in the vicinity. The Wiring Regulations have prohibited the use of metal pipes for earthing since 1966 and we are generally unaware of whether individual connections have been made. For many years prior to this though it was common practice for earthing connections to be made to incoming metal pipes. However you should be aware that new and replacement pipes are not made from metal and are not capable of providing an earth.</p>\r\n\r\n<p>Electrical appliances in all modern houses and houses where wiring has been replaced, are connected to an earth point at the electricity meter. Also bonded together and connected to this earth point are the metal casing of boilers, cookers, storage heaters etc. and even the gas and central heating pipes. All this is to provide protection against electric shock in the event of an electrical fault developing.</p>\r\n\r\n<p>If an earthing point is available at your meter you are strongly advised to use it. You can find out if you have an earthing point by contacting your electricity company or a competent electrician. They will be able to inspect your property and advise on any work necessary to bring the earthing arrangements in your property to the standard required by present regulations.</p>\r\n\r\n<p>Correct earthing and bonding is vital for the electrical safety of your house and you should ensure that it is effective without relying on the incoming metal service pipe.</p>\r\n\r\n<p>We are here to help. Please do not hesitate to <a href="https://www.portsmouthwater.co.uk/contact-us">contact us if you require any further information or advice.</a></p>\r\n\r\n[/op_accordion_item]\r\n\r\n[/op_accordion]\nno-repeat;left top;;\nauto\n\n'); 
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top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:2:"40";s:14:"padding_bottom";s:2:"40";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:15:"op-flex-section";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:1:{i:0;a:4:{s:3:"uid";s:9:"hxveyh68g";s:4:"size";s:3:"1/1";s:5:"items";a:4:{i:0;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"ne4p53wtz";s:4:"size";s:3:"1/4";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:550:" <div class="image-box">\n    <img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Pay-for-what-you-use.jpg">\n</div>\n<div class="content">\n      <h3 >Pay for what you use</h3>\n         <p>Water meters are the fairest way to pay, as your bill is based on the amount of water you use.</p>\n[button title="Water calculator" 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usage.</p>\n</div>\n\n";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:15:"op-sw-pages-col";s:5:"style";s:0:"";}}i:2;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"ttt1srth5";s:4:"size";s:3:"1/4";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:287:"<div class="image-box">\n    <img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Find-leaks-faster.jpg">\n</div>\n<div class="content">\n      <h3 >Find leaks faster</h3>\n         <p>Water meters help us to spot leaks on our network so we can fix them quicker.</p>\n</div>\n";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left 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<p>[icon type="icon-check" color="#e96429"] If you pay by Direct Debit or have a payment plan, your schedule will continue as normal.</p>\n        </div>\n    </div>";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:27:"op-sw-pages-col op-low-bill";s:5:"style";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}i:4;a:3:{s:3:"uid";s:9:"q5abbonp2";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:1:"0";s:14:"padding_bottom";s:1:"0";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:1:{i:0;a:4:{s:3:"uid";s:9:"6w2o07ym1";s:4:"size";s:3:"1/1";s:5:"items";a:2:{i:0;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"rk2970j73";s:4:"size";s:3:"2/3";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:179:"<h3 class="op_sm_page blue">Getting a smart water meter?</h3>\n<p>We’re installing smart meters in some areas. If you’re getting one, here’s everything you need to know.</p>\n";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:3:"0px";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}i:1;a:4:{s:4:"type";s:6:"button";s:3:"uid";s:9:"zynp7gz83";s:4:"size";s:3:"1/3";s:6:"fields";a:14:{s:5:"title";s:35:"Learn more about smart water meters";s:4:"link";s:61:"https://www.portsmouthwater.co.uk/savewater/smartwatermeters/";s:6:"target";s:1:"1";s:5:"align";s:6:"center";s:4:"icon";s:0:"";s:13:"icon_position";s:4:"left";s:5:"color";s:7:"#014b96";s:10:"font_color";s:7:"#ffffff";s:4:"size";s:1:"2";s:10:"full_width";s:1:"0";s:5:"class";s:0:"";s:3:"rel";s:0:"";s:8:"download";s:0:"";s:7:"onclick";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:16:"op-sw-pages-wrap";}}}}i:5;a:3:{s:3:"uid";s:9:"upmnsnttj";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:1:"0";s:14:"padding_bottom";s:1:"0";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:16:"op-button-margin";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:1:{i:0;a:4:{s:3:"uid";s:9:"3kag7z4r6";s:4:"size";s:3:"1/1";s:5:"items";a:1:{i:0;a:4:{s:4:"type";s:6:"button";s:3:"uid";s:9:"mrpq2yusn";s:4:"size";s:3:"1/1";s:6:"fields";a:14:{s:5:"title";s:63:"Use our water calculator to estimate your average use and costs";s:4:"link";s:50:"https://www.portsmouthwater.co.uk/water-calculator";s:6:"target";s:1:"0";s:5:"align";s:6:"center";s:4:"icon";s:0:"";s:13:"icon_position";s:4:"left";s:5:"color";s:7:"#e96429";s:10:"font_color";s:7:"#ffffff";s:4:"size";s:1:"4";s:10:"full_width";s:1:"0";s:5:"class";s:0:"";s:3:"rel";s:0:"";s:8:"download";s:0:"";s:7:"onclick";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}i:6;a:3:{s:3:"uid";s:9:"en37sirhz";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:2:"40";s:14:"padding_bottom";s:2:"40";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:15:"op-flex-section";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:2:{i:0;a:4:{s:3:"uid";s:9:"ay7lm5kia";s:4:"size";s:3:"1/1";s:5:"items";a:2:{i:0;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"vproagdit";s:4:"size";s:3:"1/2";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:628:"    <div class="content">\n      <h3 >We are here to support your switch to a meter</h3>\n\n<p>You may be eligible for a lower tariff depending on your circumstances. If you receive benefits AND have a dependant/a medical condition OR you have a household income under £21,000 you may be eligible for capped water bills at a lower cost. </p>\n\n[button title="Check how we could help you with bills" link="https://www.portsmouthwater.co.uk/customer-services/help-with-my-bills/" target="_blank" align="center" icon="" icon_position="" color="#e96429" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\n\n</div>\n";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:15:"op-sw-pages-col";s:5:"style";s:0:"";}}i:1;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"8g0oow7po";s:4:"size";s:3:"1/2";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:1139:"<div class="content">\n<h3 >Helpful resources to help save water</h3>\n<p><a href="https://waterwise.org.uk/how-to-save-water/" target="_blank"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Waterwise-Logo-1.png" style="width:200px" /></a><br/><a href="https://waterwise.org.uk/how-to-save-water/" target="_blank">Top tips on how to save water</a> from WaterWise</p>\n\n<p><a href="https://www.ccw.org.uk/save-money-and-water/refresh-your-routine/" target="_blank"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/ccwlogo.svg" style="width:150px" /></a></br><a href="https://www.ccw.org.uk/save-money-and-water/refresh-your-routine/" target="_blank">Feel-good changes to save water and our planet</a> from the Consumer Council for Water</p>\n\n<p><a href="https://www.portsmouthwater.co.uk/environment/saving-water/" target="_blank"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/getwaterfit.png"  /></a><br/><a href="https://www.portsmouthwater.co.uk/environment/saving-water/" target="_blank">Free water-saving devices</a> from our partnership with GetWaterFit</p>\n\n</div>\n";s:5:"align";s:6:"center";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:15:"op-sw-pages-col";s:5:"style";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}i:1;a:4:{s:3:"uid";s:9:"wgihdgdtm";s:4:"size";s:3:"1/1";s:5:"items";a:1:{i:0;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"cpj89fp44";s:4:"size";s:3:"1/1";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:8640:"<h2 class="op_sm_page blue">Frequently asked questions</h2>\n<h3 class="op_sm_page blue">General information</h3>\n[op_accordion]\n[op_accordion_item title="Do I have to have a meter?"]\n\n<p>Yes. It’s up to all of us to protect our water and we know that water meters are key to helping us to do this.</p>\n\n<p>We have a legal obligation to manage the water supply in our region as set out by our regulator. To protect our precious water, we need to make it much easier to find leaks and faults. We also have a responsibility to help our customers and our communities become more water efficient and aware of water use in the home.</p>\n\n[/op_accordion_item]\n[op_accordion_item title="Can I read the water meter?"]\n\n<p>Yes, you may be able to but if you have difficulty in reading the meter, or if the lid for the meter is too heavy to lift, we can arrange to read the meter and advise you of the reading. Please  <a href="https://www.portsmouthwater.co.uk/contact-us/">contact us by email or phone</a> if this is of interest to you. </p>\n<ul>\n<li>Find the meter in a box with the stoptap, usually in the pavement or property driveway.</li>\n<li>Open the cover carefully with the tip of a screwdriver. </li>\n<li>The number display is similar to gas or electricity meters. </li>\n<li>The black digits record the consumption in cubic metres. </li>\n<li>Read from left to right to obtain the current reading. You should ignore any red figures.</li>\n</ul>\n\n<p>Watch a video to find out how to read the water meter.</p>\n[video_embed video="jV52zV3ddtE" parameters="" mp4="" ogv="" placeholder="" html5_parameters="" width="700" height="400"]\n\n[/op_accordion_item]\n[op_accordion_item title="Where can I find my water use?"]\n\n<p>The simplest way to access your meter reads to understand your water use is through your <a href="https://myaccount.portsmouthwater.co.uk/">online account</a>. Go to ‘usage’ where you’ll find details of your water consumption in litres. </p>\n\n[/op_accordion_item]\n[op_accordion_item title="Can I save money with a water meter?"]\n\n<p>Many customers find that metering helps them save water and money overall. We’ll keep in touch with you to help you do the same and support you throughout your switch to metering. With a meter you will:</p>\n<ul>\n<li>Only pay for what you use</li>\n<li>For every £1 you save on your water supply, you could cut up to £5.05 in total including wastewater and energy bills</li>\n<li>Know how much water you\'re using every six months through your bill or your <a href="https://myaccount.portsmouthwater.co.uk/">online account</a></li>\n<li>Help save water to protect our local water sources and wildlife.</li>\n</ul>\n\n<p>Get an idea of how much water you’re using and if you could save with our water calculator.</p>\n\n\n[/op_accordion_item]\n[op_accordion_item title="What if I have a leak?"]\n\n<p>If you already know you have a leak, we encourage you to get this fixed as soon as possible to avoid unnecessary charges and wasting water. If you need to contact a plumber, check our list of <a href="https://www.portsmouthwater.co.uk/customer-services/help-for-leaks-pressure-and-pipes">Water Safe approved plumbers</a>. We also have different support and policies that might be helpful if you’re concerned about leaks. </p>\n<p><a href="https://www.portsmouthwater.co.uk/customer-services/help-for-leaks-pressure-and-pipes/">Find out more about leaks, pipework and pressure</a>.</p>\n\n[/op_accordion_item]\n[op_accordion_item title="When will I get a smart water meter?"]\n\n<p>We’re installing smart water meters based on a carefully designed plan. This plan makes sure we cover our area in the most economical way and consider things like high leakage areas and population density. We’ll let you know when we’re in your area to fit smart water meters.</p>\n\n[/op_accordion_item]\n[/op_accordion]\n\n<h3 class="op_sm_page blue">Lowest Bill Promise</h3>\n[op_accordion]\n[op_accordion_item title="Who is eligible for the Lowest Bill Promise?"]\n\n<p>If we’re switching you to metered billing because there is already a meter at your property, or you’re getting a meter for the first time, you’ll be eligible for the Lowest Bill Promise. </p>\n<p>If you are on a WaterSure or Helping Hand social tariff, you already pay the lowest charge. </p>\n\n[/op_accordion_item]\n[op_accordion_item title="When does the Lowest Bill Promise end?"]\n<p>If you’re protected by our Lowest Bill Promise, this will end 12 months after you receive the final closing bill from us. We’ll keep in touch with you over the 12-month Lowest Bill Promise period, so you know when to expect to change to metered billing.  </p>\n\n[/op_accordion_item]\n[op_accordion_item title="How will I know if I’m being charged the lower rate?"]\n<p>On your first and second metered bill during the Lowest Bill Promise 12-month period, we’ll show you two charges - with or without a meter. You\'ll be charged whichever is lower and the other charge is there so you can compare the costs. </p>\n\n[/op_accordion_item]\n[op_accordion_item title="Can I opt-out of the Lowest Bill Promise?"]\n\n<p>If you want to start paying your metered charges straight away, we may be able to help. Please let us know by emailing savewater@portsmouthwater.co.uk.</p>\n\n[/op_accordion_item]\n[op_accordion_item title="Does the Lowest Bill Promise change my payment plan or Direct Debit?"]\n\n<p>Currently we send you an annual bill and you have various options available as to how you can pay. With metered billing, we will send you a bill every six months when we have read the water meter, and you have the same payment options available to you.</p>\n<p>If you pay by Direct Debit or have a payment plan, your current payments won\'t increase while you\'re protected by the Lowest Bill Promise.</p>\n\n[/op_accordion_item]\n[op_accordion_item title="I don’t think I use much water. Am I paying more on a social tariff than on a meter?"]\n\n<p>It’s unlikely that you would be paying more on a social tariff. However, you can request a meter reading or read the meter yourself if this is possible to help estimate your costs. Another way to estimate your costs is using our <a href="/water-calculator">water calculator</a>. </p>\n<p>If you have questions about what you’re paying, please contact us on 023 9249 9666. </p>\n\n[/op_accordion_item]\n[op_accordion_item title="What happens after the 12-month Lowest Bill Promise period ends?"]\n\n<p>After the Lowest Bill Promise period ends, we’ll start charging you based on your meter readings in the way that you’ve chosen to be billed. </p>\n\n[/op_accordion_item]\n\n[/op_accordion]\n<h3 class="op_sm_page blue">Billing</h3>\n[op_accordion]\n[op_accordion_item title="Does Portsmouth Water share my meter reading with my wastewater company in the Lowest Bill Promise period?"]\n\n<p>Yes. When we read the meter every 6 months, we then pass these readings to your wastewater company. They will normally base their charges for wastewater on 92.5% of the consumption recorded by the meter.</p>\n\n[/op_accordion_item]\n\n[/op_accordion]\n<h3 class="op_sm_page blue">Support</h3>\n[op_accordion]\n[op_accordion_item title="I’m a Priority Services customer and rely on an increased water consumption. Will my bills remain affordable?"]\n\n<p>Our priority is supporting all our customers throughout any changes. We’ll work with you to keep your water bill as low as possible.  If you aren’t already on a WaterSure or Helping Hand tariff which caps your bills, you may be eligible. <a href="https://www.portsmouthwater.co.uk/customer-services/help-with-my-bills/">Find out how we can help with bills.</a></p>\n<p>If you’re worried about your bill we’ll do everything we can to support you. Please contact us at savewater@portsmouthwater.co.uk or call us on 023 9249 9666.</p>\n\n[/op_accordion_item]\n[op_accordion_item title="Who do I contact to talk about the meter or metered bill?"]\n\n<p>We’re here to support you in the switch to metering. You can contact our friendly team at savewater@portsmouthwater.co.uk or call us on 023 9249 9666. </p>\n\n[/op_accordion_item]\n[op_accordion_item title="What support is available if I struggle to pay my bills after switching to a meter?"]\n\n<p>We’re here to support you whenever you need it and we will work with you to ensure your water bills remain affordable. If you have difficulties paying, please don\'t delay in contacting us. We can agree a repayment amount that is affordable for you.</p>\n<p><a href="https://www.portsmouthwater.co.uk/customer-services/help-with-my-bills/">Explore our support options</a> or contact us on 023 9249 9666.</p>\n\n[/op_accordion_item]\n[/op_accordion]";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}}'); 
INSERT INTO `wlcj_postmeta` VALUES (112855, 15354, 'mfn-page-items-seo', '<h1 class="op_sm_page" style="text-shadow: 1px 1px 1px black;">\r\nMoving to metering</h1>\nno-repeat;left top;;\nauto\n\n<p class="op_sm_page white_lead_text" style="text-shadow: 1px 1px 1px black;"> You could save money on your water and energy bills with a water meter.</p>\nno-repeat;left top;;\nauto\n0px\n\n<h3 class="op_sm_page blue">Metering will help ensure our community has plentiful water now and in the future.</h3>\r\n\r\n<p class="op_sm_page">Water meters help to save water, keep track of what you use, and spot leaks early. By switching everyone to a meter, we can work together to protect rivers, wildlife, and secure water supplies for the future.</p>\nno-repeat;left top;;\nauto\n\n<div class="image-box">\r\n    <img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Pay-for-what-you-use.jpg">\r\n</div>\r\n<div class="content">\r\n      <h3 >Pay for what you use</h3>\r\n         <p>Water meters are the fairest way to pay, as your bill is based on the amount of water you use.</p>\r\n[button title="Water calculator" link="https://www.portsmouthwater.co.uk/water-calculator/" target="_blank" align="center" icon="" icon_position="" color="#e96429" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n</div>\nno-repeat;left top;;\nauto\nop-sw-pages-col\n\n<div class="image-box">\r\n    <img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Track-your-water-use.jpg">\r\n</div>\r\n<div class="content">\r\n      <h3 >Track your water use</h3>\r\n         <p>Access your meter readings online or within your bill to get a clearer understanding of your water usage.</p>\r\n</div>\nno-repeat;left top;;\nauto\nop-sw-pages-col\n\n<div class="image-box">\r\n    <img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Find-leaks-faster.jpg">\r\n</div>\r\n<div class="content">\r\n      <h3 >Find leaks faster</h3>\r\n         <p>Water meters help us to spot leaks on our network so we can fix them quicker.</p>\r\n</div>\nno-repeat;left top;;\nauto\nop-sw-pages-col\n\n<div class="image-box">\r\n    <img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/Save-money.jpg">\r\n</div>\r\n<div class="content">\r\n      <h3 >Save money</h3>\r\n         <p>You could save on your wastewater and energy costs from heating less water.</p>\r\n</div>\nno-repeat;left top;;\nauto\nop-sw-pages-col\n\n<h3 class="op_sm_page blue" style="text-align:center">How much could your household save?</h3>\r\n<p style="text-align:center">For every £1 saved on your water supply you could save more across other utilities.</p>\nno-repeat;left top;;\nauto\n0px\n\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/04/1.png" alt="£1"/>\nlarge\n800\ncenter\n\n<div class="op-low-bill">\r\n        <h3 class="op_sm_page blue">Our Lowest Bill Promise</h3>\r\n        <p>If we\'ve let you know you\'re moving to metering, we\'re providing a Lowest Bill Promise to give you peace of mind.</p>\r\n        <p>For the first 12 months with a meter, we’ll automatically charge you whichever is lower; the charges with or without a meter.</p>\r\n        <div class="op-low-bill-list">\r\n            <p>[icon type="icon-check" color="#e96429"] Your bills may change with a meter compared to your current charges.</p>\r\n            <p>[icon type="icon-check" color="#e96429"] Your future bills will be every six months, based on how much water you use.</p>\r\n            <p>[icon type="icon-check" color="#e96429"] You’ll see a comparison in each bill during this period to keep you informed.</p>\r\n            <p>[icon type="icon-check" color="#e96429"] If your metered charge is higher, we\'ll work with you to help keep your water bill as low as possible.</p>\r\n            <p>[icon type="icon-check" color="#e96429"] Your wastewater company, usually Southern Water, will also base your wastewater bills on your meter readings.</p>\r\n            <p>[icon type="icon-check" color="#e96429"] If you pay by Direct Debit or have a payment plan, your schedule will continue as normal.</p>\r\n        </div>\r\n    </div>\nno-repeat;left top;;\nauto\nop-sw-pages-col op-low-bill\n\n<h3 class="op_sm_page blue">Getting a smart water meter?</h3>\r\n<p>We’re installing smart meters in some areas. If you’re getting one, here’s everything you need to know.</p>\nno-repeat;left top;;\nauto\n0px\n\nLearn more about smart water meters\n<a href="https://www.portsmouthwater.co.uk/savewater/smartwatermeters/">https://www.portsmouthwater.co.uk/savewater/smartwatermeters/</a>\ncenter\nleft\n#014b96\n#ffffff\n2\n\nUse our water calculator to estimate your average use and costs\n<a href="https://www.portsmouthwater.co.uk/water-calculator">https://www.portsmouthwater.co.uk/water-calculator</a>\ncenter\nleft\n#e96429\n#ffffff\n4\n\n<div class="content">\r\n      <h3 >We are here to support your switch to a meter</h3>\r\n\r\n<p>You may be eligible for a lower tariff depending on your circumstances. If you receive benefits AND have a dependant/a medical condition OR you have a household income under £21,000 you may be eligible for capped water bills at a lower cost. </p>\r\n\r\n[button title="Check how we could help you with bills" link="https://www.portsmouthwater.co.uk/customer-services/help-with-my-bills/" target="_blank" align="center" icon="" icon_position="" color="#e96429" font_color="#ffffff" size="2" full_width="" class="" download="" rel=""]\r\n\r\n</div>\nno-repeat;left top;;\nauto\nop-sw-pages-col\n\n<div class="content">\r\n<h3 >Helpful resources to help save water</h3>\r\n<p><a href="https://waterwise.org.uk/how-to-save-water/" target="_blank"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Waterwise-Logo-1.png" style="width:200px" /></a><br/><a href="https://waterwise.org.uk/how-to-save-water/" target="_blank">Top tips on how to save water</a> from WaterWise</p>\r\n\r\n<p><a href="https://www.ccw.org.uk/save-money-and-water/refresh-your-routine/" target="_blank"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/ccwlogo.svg" style="width:150px" /></a></br><a href="https://www.ccw.org.uk/save-money-and-water/refresh-your-routine/" target="_blank">Feel-good changes to save water and our planet</a> from the Consumer Council for Water</p>\r\n\r\n<p><a href="https://www.portsmouthwater.co.uk/environment/saving-water/" target="_blank"><img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/getwaterfit.png"  /></a><br/><a href="https://www.portsmouthwater.co.uk/environment/saving-water/" target="_blank">Free water-saving devices</a> from our partnership with GetWaterFit</p>\r\n\r\n</div>\ncenter\nno-repeat;left top;;\nauto\nop-sw-pages-col\n\n<h2 class="op_sm_page blue">Frequently asked questions</h2>\r\n<h3 class="op_sm_page blue">General information</h3>\r\n[op_accordion]\r\n[op_accordion_item title="Do I have to have a meter?"]\r\n\r\n<p>Yes. It’s up to all of us to protect our water and we know that water meters are key to helping us to do this.</p>\r\n\r\n<p>We have a legal obligation to manage the water supply in our region as set out by our regulator. To protect our precious water, we need to make it much easier to find leaks and faults. We also have a responsibility to help our customers and our communities become more water efficient and aware of water use in the home.</p>\r\n\r\n[/op_accordion_item]\r\n[op_accordion_item title="Can I read the water meter?"]\r\n\r\n<p>Yes, you may be able to but if you have difficulty in reading the meter, or if the lid for the meter is too heavy to lift, we can arrange to read the meter and advise you of the reading. Please  <a href="https://www.portsmouthwater.co.uk/contact-us/">contact us by email or phone</a> if this is of interest to you. </p>\r\n<ul>\r\n<li>Find the meter in a box with the stoptap, usually in the pavement or property driveway.</li>\r\n<li>Open the cover carefully with the tip of a screwdriver. </li>\r\n<li>The number display is similar to gas or electricity meters. </li>\r\n<li>The black digits record the consumption in cubic metres. </li>\r\n<li>Read from left to right to obtain the current reading. You should ignore any red figures.</li>\r\n</ul>\r\n\r\n<p>Watch a video to find out how to read the water meter.</p>\r\n[video_embed video="jV52zV3ddtE" parameters="" mp4="" ogv="" placeholder="" html5_parameters="" width="700" height="400"]\r\n\r\n[/op_accordion_item]\r\n[op_accordion_item title="Where can I find my water use?"]\r\n\r\n<p>The simplest way to access your meter reads to understand your water use is through your <a href="https://myaccount.portsmouthwater.co.uk/">online account</a>. Go to ‘usage’ where you’ll find details of your water consumption in litres. </p>\r\n\r\n[/op_accordion_item]\r\n[op_accordion_item title="Can I save money with a water meter?"]\r\n\r\n<p>Many customers find that metering helps them save water and money overall. We’ll keep in touch with you to help you do the same and support you throughout your switch to metering. With a meter you will:</p>\r\n<ul>\r\n<li>Only pay for what you use</li>\r\n<li>For every £1 you save on your water supply, you could cut up to £5.05 in total including wastewater and energy bills</li>\r\n<li>Know how much water you\'re using every six months through your bill or your <a href="https://myaccount.portsmouthwater.co.uk/">online account</a></li>\r\n<li>Help save water to protect our local water sources and wildlife.</li>\r\n</ul>\r\n\r\n<p>Get an idea of how much water you’re using and if you could save with our water calculator.</p>\r\n\r\n\r\n[/op_accordion_item]\r\n[op_accordion_item title="What if I have a leak?"]\r\n\r\n<p>If you already know you have a leak, we encourage you to get this fixed as soon as possible to avoid unnecessary charges and wasting water. If you need to contact a plumber, check our list of <a href="https://www.portsmouthwater.co.uk/customer-services/help-for-leaks-pressure-and-pipes">Water Safe approved plumbers</a>. We also have different support and policies that might be helpful if you’re concerned about leaks. </p>\r\n<p><a href="https://www.portsmouthwater.co.uk/customer-services/help-for-leaks-pressure-and-pipes/">Find out more about leaks, pipework and pressure</a>.</p>\r\n\r\n[/op_accordion_item]\r\n[op_accordion_item title="When will I get a smart water meter?"]\r\n\r\n<p>We’re installing smart water meters based on a carefully designed plan. This plan makes sure we cover our area in the most economical way and consider things like high leakage areas and population density. We’ll let you know when we’re in your area to fit smart water meters.</p>\r\n\r\n[/op_accordion_item]\r\n[/op_accordion]\r\n\r\n<h3 class="op_sm_page blue">Lowest Bill Promise</h3>\r\n[op_accordion]\r\n[op_accordion_item title="Who is eligible for the Lowest Bill Promise?"]\r\n\r\n<p>If we’re switching you to metered billing because there is already a meter at your property, or you’re getting a meter for the first time, you’ll be eligible for the Lowest Bill Promise. </p>\r\n<p>If you are on a WaterSure or Helping Hand social tariff, you already pay the lowest charge. </p>\r\n\r\n[/op_accordion_item]\r\n[op_accordion_item title="When does the Lowest Bill Promise end?"]\r\n<p>If you’re protected by our Lowest Bill Promise, this will end 12 months after you receive the final closing bill from us. We’ll keep in touch with you over the 12-month Lowest Bill Promise period, so you know when to expect to change to metered billing.  </p>\r\n\r\n[/op_accordion_item]\r\n[op_accordion_item title="How will I know if I’m being charged the lower rate?"]\r\n<p>On your first and second metered bill during the Lowest Bill Promise 12-month period, we’ll show you two charges - with or without a meter. You\'ll be charged whichever is lower and the other charge is there so you can compare the costs. </p>\r\n\r\n[/op_accordion_item]\r\n[op_accordion_item title="Can I opt-out of the Lowest Bill Promise?"]\r\n\r\n<p>If you want to start paying your metered charges straight away, we may be able to help. Please let us know by emailing savewater@portsmouthwater.co.uk.</p>\r\n\r\n[/op_accordion_item]\r\n[op_accordion_item title="Does the Lowest Bill Promise change my payment plan or Direct Debit?"]\r\n\r\n<p>Currently we send you an annual bill and you have various options available as to how you can pay. With metered billing, we will send you a bill every six months when we have read the water meter, and you have the same payment options available to you.</p>\r\n<p>If you pay by Direct Debit or have a payment plan, your current payments won\'t increase while you\'re protected by the Lowest Bill Promise.</p>\r\n\r\n[/op_accordion_item]\r\n[op_accordion_item title="I don’t think I use much water. Am I paying more on a social tariff than on a meter?"]\r\n\r\n<p>It’s unlikely that you would be paying more on a social tariff. However, you can request a meter reading or read the meter yourself if this is possible to help estimate your costs. Another way to estimate your costs is using our <a href="/water-calculator">water calculator</a>. </p>\r\n<p>If you have questions about what you’re paying, please contact us on 023 9249 9666. </p>\r\n\r\n[/op_accordion_item]\r\n[op_accordion_item title="What happens after the 12-month Lowest Bill Promise period ends?"]\r\n\r\n<p>After the Lowest Bill Promise period ends, we’ll start charging you based on your meter readings in the way that you’ve chosen to be billed. </p>\r\n\r\n[/op_accordion_item]\r\n\r\n[/op_accordion]\r\n<h3 class="op_sm_page blue">Billing</h3>\r\n[op_accordion]\r\n[op_accordion_item title="Does Portsmouth Water share my meter reading with my wastewater company in the Lowest Bill Promise period?"]\r\n\r\n<p>Yes. When we read the meter every 6 months, we then pass these readings to your wastewater company. They will normally base their charges for wastewater on 92.5% of the consumption recorded by the meter.</p>\r\n\r\n[/op_accordion_item]\r\n\r\n[/op_accordion]\r\n<h3 class="op_sm_page blue">Support</h3>\r\n[op_accordion]\r\n[op_accordion_item title="I’m a Priority Services customer and rely on an increased water consumption. Will my bills remain affordable?"]\r\n\r\n<p>Our priority is supporting all our customers throughout any changes. We’ll work with you to keep your water bill as low as possible.  If you aren’t already on a WaterSure or Helping Hand tariff which caps your bills, you may be eligible. <a href="https://www.portsmouthwater.co.uk/customer-services/help-with-my-bills/">Find out how we can help with bills.</a></p>\r\n<p>If you’re worried about your bill we’ll do everything we can to support you. Please contact us at savewater@portsmouthwater.co.uk or call us on 023 9249 9666.</p>\r\n\r\n[/op_accordion_item]\r\n[op_accordion_item title="Who do I contact to talk about the meter or metered bill?"]\r\n\r\n<p>We’re here to support you in the switch to metering. You can contact our friendly team at savewater@portsmouthwater.co.uk or call us on 023 9249 9666. </p>\r\n\r\n[/op_accordion_item]\r\n[op_accordion_item title="What support is available if I struggle to pay my bills after switching to a meter?"]\r\n\r\n<p>We’re here to support you whenever you need it and we will work with you to ensure your water bills remain affordable. If you have difficulties paying, please don\'t delay in contacting us. We can agree a repayment amount that is affordable for you.</p>\r\n<p><a href="https://www.portsmouthwater.co.uk/customer-services/help-with-my-bills/">Explore our support options</a> or contact us on 023 9249 9666.</p>\r\n\r\n[/op_accordion_item]\r\n[/op_accordion]\nno-repeat;left top;;\nauto\n\n'); 
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INSERT INTO `wlcj_postmeta` VALUES (113328, 15420, 'mfn-page-items', 'a:2:{i:0;a:3:{s:3:"uid";s:9:"iqellqumt";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:101:"https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/cd2acc6a-40db-4e9e-b31e-6ab8ba0ce97a.jpg";s:11:"bg_position";s:23:"no-repeat;left center;;";s:7:"bg_size";s:5:"cover";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:2:"30";s:14:"padding_bottom";s:2:"50";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:1:{i:0;a:4:{s:3:"uid";s:9:"l7vahfjz4";s:4:"size";s:3:"1/2";s:5:"items";a:2:{i:0;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"15ymrb6n1";s:4:"size";s:3:"1/1";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:48:"<h1 class="op_sm_page">\nThe Silent Invaders</h1>";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}i:1;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"ms6hbsvkm";s:4:"size";s:3:"1/1";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:107:"<p class="op_sm_page white_lead_text">How Invasive Non-Native Species can damage our local biodiversity</p>";s:5:"align";s:6:"center";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}i:1;a:3:{s:3:"uid";s:9:"sg7aquokd";s:4:"attr";a:19:{s:5:"title";s:0:"";s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:12:"bg_video_mp4";s:0:"";s:12:"bg_video_ogv";s:0:"";s:11:"padding_top";s:2:"50";s:14:"padding_bottom";s:1:"0";s:18:"padding_horizontal";s:1:"0";s:7:"divider";s:0:"";s:9:"decor_top";s:0:"";s:12:"decor_bottom";s:0:"";s:10:"navigation";s:0:"";s:5:"style";s:0:"";s:5:"class";s:0:"";s:10:"section_id";s:0:"";s:10:"visibility";s:0:"";s:4:"hide";s:0:"";}s:5:"wraps";a:1:{i:0;a:4:{s:3:"uid";s:9:"ji3c16hgh";s:4:"size";s:3:"1/1";s:5:"items";a:11:{i:0;a:4:{s:4:"type";s:6:"visual";s:3:"uid";s:9:"yxb7jn1gu";s:4:"size";s:3:"1/1";s:6:"fields";a:3:{s:5:"title";s:0:"";s:7:"content";s:5564:"<p><strong>Our local environment is undeniably beautiful. Near the rolling hills of the South Downs, we\'re surrounded by some of the country\'s most stunning views. This unique landscape is also home to rare wildlife found only in these areas, as well as several chalk streams—an exceptionally rare and biodiverse habitat, with 85% of the world’s chalk streams located in southern England.</strong></p><p>Yet this wonderful landscape that we share is undergoing subtle changes driven by unwelcome visitors — Invasive Non-Native Species (INNS). These are plants and animals introduced from other areas that outcompete native wildlife. You might be familiar with the grey squirrel? This non-native species eradicated the red squirrel, that is now only usually seen on the Isle of Wight, safely away from their more dominant grey non-native species.</p><p>INNS cost the British economy nearly £2 billion annually through damage to infrastructure, agriculture and natural resources, while silently weakening the biodiversity of our local and unique ecosystems.</p><p>As we mark Invasive Non-Native Species week from 12th-18th May 2025, it’s a reminder to address this challenge, as the good news is getting clued up on INNS is an important first step to managing the impacts.</p><h4>What are Invasive Non-Native Species</h4><p><strong>Non-native species are plants and animals that have been introduced to the UK from all over the world. Most are harmless, but around 10-15% are invasive which spread and have a harmful impact.</strong></p><p>These species could be introduced to an area outside their native range deliberately, for example as ornamental plants or exotic animals; or accidently as ‘hitchhikers’ – for example with goods transported from overseas or when returning from a holiday abroad.<br />Once these invasive species have been introduced, they are extremely difficult to control as they spread rapidly through eggs, young, seeds, spores or fragments.</p><p>Here in the UK, they threaten the survival of native wildlife and damage our natural ecosystems by preying on or out-competing other plants and animals, disrupting habitats and ecosystems, or even spreading harmful diseases.</p><h4>The impact of INNS on water</h4><p>Here at Portsmouth Water, we’re not exempt from the threat that INNS pose. Around 40% of Britain’s 200+ registered INNS are known to be aquatic, threatening the health of the local water bodies. We take from groundwater, so while this has no risk to drinking water, it’s important we understand what invasive species are present and the impacts so we can:</p><ul><li>Manage the spread of INNS</li><li>Enhance biodiversity in local habitats such as chalk streams</li><li>Build resilience within our water supply as a healthy environment benefits the quality of the water we abstract.</li><li>Comply with the law as it’s illegal to release, plant or allow to spread any non-native species into the wild under the Wildlife and Countryside Act 1981.</li></ul><p><strong>Taking Action tackling the spread of Invasive Non-Native Species</strong></p><p>The main species we tackle is Himalayan Balsam, introduced to the UK in the 1800s as an ornamental plant due to its beauty, it has since become one of the most invasive species.</p><p>Himalayan Balsam spreads along riverbanks, forming dense bushes that release floating seeds and infect entire riverine systems. Its presence causes erosion, increasing sedimentation and affecting the water quality.</p><p>Our abstraction along the River Itchen is infected annually by seeds floating down from upstream sources of the plant. Total eradication is extremely difficult, so we manage balsam on our section of the river, annually removing it in the summer months, which encourages plant growth of native species. We do this at our annual conservation working parties by pulling the plant, before it can spread its seeds – many hands make light work!<br />On the hermitage stream, which runs on our land at our head office in Havant, we employ contractors and support local conservation groups to remove the plant. As a result. much less Himalayan Balsam is growing, and with a few more years we hope to see the plants presence much more removed along the stream.</p><p>We have also identified Japanese Knotweed and Crassula on our land. These species are much harder to eradicate as tiny fragments of these plants can start whole new invasions. Therefore, we work to manage their spread by careful application of chemicals and controlling the area of infection to reduce its spread.</p><h4>What can you do</h4><p>We work to manage and eradicate INNS where we can, protecting the rich and diverse natural flora and fauna we’re surrounded by. However, we need your support to achieve lasting success to ensure habitats are not continually re-invaded.</p><p><strong>You can help prevent the spread of invasive non-native species by following some simple steps.</strong></p><h5>Remember: Check, clean, dry</h5><p>Invasive species are often spread accidently, particularly via recreational water activities. These can be spread on equipment, vehicles and clothing or in the movement of soil, water or garden waste.</p><p>You could accidentally be spreading them without realising through your work or hobbies - particularly water-based activities such as fishing, boating and paddle boarding.</p><p>You can help protect the environment and activities you enjoy by keeping your kit free of invasive plants and animals, whenever you leave the water remember to:</p>";s:7:"classes";s:0:"";}}i:1;a:4:{s:4:"type";s:9:"photo_box";s:3:"uid";s:9:"ys1kkero1";s:4:"size";s:3:"1/3";s:6:"fields";a:9:{s:5:"title";s:0:"";s:5:"image";s:76:"https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/check-small.png";s:7:"content";s:199:"<h4>Check</h4>\n<strong>\n<p>Check your equipment, boat, and clothing after leaving the water for mud, aquatic animals or plant material. Remove anything you find and leave it at the site.</p></strong>";s:5:"align";s:0:"";s:4:"link";s:0:"";s:6:"target";s:1:"0";s:9:"greyscale";s:1:"0";s:7:"animate";s:0:"";s:7:"classes";s:0:"";}}i:2;a:4:{s:4:"type";s:9:"photo_box";s:3:"uid";s:9:"jrfaxn0pf";s:4:"size";s:3:"1/3";s:6:"fields";a:9:{s:5:"title";s:0:"";s:5:"image";s:76:"https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/clean-small.png";s:7:"content";s:172:"<h4>Clean</h4>\n<p><strong>Clean everything thoroughly as soon as you can, paying attention to areas that are damp or hard to access. Use hot water if possible.</strong></p>";s:5:"align";s:0:"";s:4:"link";s:0:"";s:6:"target";s:1:"0";s:9:"greyscale";s:1:"0";s:7:"animate";s:0:"";s:7:"classes";s:0:"";}}i:3;a:4:{s:4:"type";s:9:"photo_box";s:3:"uid";s:9:"axr7o8wib";s:4:"size";s:3:"1/3";s:6:"fields";a:9:{s:5:"title";s:0:"";s:5:"image";s:74:"https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/dry-small.png";s:7:"content";s:184:"<h4>Dry</h4>\n<p><strong>Dry everything for as long as you can before using elsewhere as some invasive plants and animals can survive for over two weeks in damp conditions.</strong></p>";s:5:"align";s:0:"";s:4:"link";s:0:"";s:6:"target";s:1:"0";s:9:"greyscale";s:1:"0";s:7:"animate";s:0:"";s:7:"classes";s:0:"";}}i:4;a:4:{s:4:"type";s:6:"visual";s:3:"uid";s:9:"3l4xcqsdl";s:4:"size";s:3:"1/1";s:6:"fields";a:3:{s:5:"title";s:0:"";s:7:"content";s:454:"<h5>Be plant wise</h5><p>You can also help by understanding what plant you grow. Plants are vital for our health and environment, and many of us have plants in our gardens and ponds that are not native. However, it’s important to be aware of what species are invasive as if they escape, they will harm our natural wildlife, economy and even our health!</p><p>Be plant wise by following these three simples tips in your home and community gardening:</p>";s:7:"classes";s:0:"";}}i:5;a:4:{s:4:"type";s:9:"photo_box";s:3:"uid";s:9:"ph50mfmii";s:4:"size";s:3:"1/3";s:6:"fields";a:9:{s:5:"title";s:0:"";s:5:"image";s:75:"https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/know-small.png";s:7:"content";s:202:"<h4>Know what you grow</h4>\n<strong>\n<p>Choose the right plants for your garden, pond and water features. Download your free guide to plants to use in place of invasive non-native species. </p></strong>";s:5:"align";s:0:"";s:4:"link";s:0:"";s:6:"target";s:1:"0";s:9:"greyscale";s:1:"0";s:7:"animate";s:0:"";s:7:"classes";s:0:"";}}i:6;a:4:{s:4:"type";s:9:"photo_box";s:3:"uid";s:9:"bdmyq6lej";s:4:"size";s:3:"1/3";s:6:"fields";a:9:{s:5:"title";s:0:"";s:5:"image";s:75:"https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/stop-small.png";s:7:"content";s:137:"<h4>Stop the Spread</h4>\n<strong>\n<p>Keep your plants in your garden - don\'t plant them, or allow them to grow, in the wild.</p></strong>";s:5:"align";s:0:"";s:4:"link";s:0:"";s:6:"target";s:1:"0";s:9:"greyscale";s:1:"0";s:7:"animate";s:0:"";s:7:"classes";s:0:"";}}i:7;a:4:{s:4:"type";s:9:"photo_box";s:3:"uid";s:9:"vgbcd1ek1";s:4:"size";s:3:"1/3";s:6:"fields";a:9:{s:5:"title";s:0:"";s:5:"image";s:78:"https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/compost-small.png";s:7:"content";s:219:"<h4>Compost with care</h4>\n<strong>\n<p>Dispose of your unwanted plants, roots, weeds, seeds, and seed heads responsibly. Find out which invasive plants can\'t be composted and how to dispose of them safely. </p></strong>";s:5:"align";s:0:"";s:4:"link";s:0:"";s:6:"target";s:1:"0";s:9:"greyscale";s:1:"0";s:7:"animate";s:0:"";s:7:"classes";s:0:"";}}i:8;a:4:{s:4:"type";s:6:"visual";s:3:"uid";s:9:"t9sxkq9qe";s:4:"size";s:3:"1/1";s:6:"fields";a:3:{s:5:"title";s:0:"";s:7:"content";s:658:"<h4>Together, we can help biodiversity thrive</h4><p>The challenge posed by invasive non-native species may seem overwhelming, but together we can make a significant difference to protect the unique biodiversity of our communities.</p><p>Our work with Himalayan balsam has been effectively controlled through coordinated community action at the river, proving that local engagement represents our best tool against these ecological disruptors.</p><p>As Invasive Species Week unfolds, we invite you to become a citizen scientist in this vital effort by following the advice in our article. Together, we can work together to protect our precious waterways.</p>";s:7:"classes";s:0:"";}}i:9;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"0xgkt841r";s:4:"size";s:3:"1/2";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:642:"<div class="op_sm_page image-box" data-bg-image="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/CCD-logo__ResizedImageWzMwMCwyODhd.png">\n    <div class="image-container"></div>\n    <div class="content">\n      <h3 class="op_sm_page white">Take a look at the Check, Clean, Dry Campaign</h3>\n      <p class="op_sm_page white">View detailed guidance from the Non-native Species Secretariat (NNSS)</p>\n\n[button title="Go to Check, Clean, Dry" link="https://www.nonnativespecies.org/what-can-i-do/check-clean-dry" target="_blank" align="left" icon="" icon_position="" color="#E96429" font_color="#ffffff" size="2"]\n    </div>\n  </div>";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:3:"5px";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}i:10;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"awqwkwftj";s:4:"size";s:3:"1/2";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:633:"<div class="op_sm_page image-box" data-bg-image="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Be_plant_wise_main_logo__ResizedImageWzMwMCwzMDJd.png">\n    <div class="image-container"></div>\n    <div class="content">\n      <h3 class="op_sm_page white">Read more about being Plant Wise</h3>\n      <p class="op_sm_page white">View detailed guidance from the Non-native Species Secretariat (NNSS)</p>\n\n[button title="Get Plant Wise" link="https://www.nonnativespecies.org/what-can-i-do/be-plant-wise" target="_blank" align="left" icon="" icon_position="" color="#E96429" font_color="#ffffff" size="2"]\n    </div>\n  </div>";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}}'); 
INSERT INTO `wlcj_postmeta` VALUES (113329, 15420, 'mfn-page-items-seo', '<h1 class="op_sm_page">\r\nThe Silent Invaders</h1>\nno-repeat;left top;;\nauto\n\n<p class="op_sm_page white_lead_text">How Invasive Non-Native Species can damage our local biodiversity</p>\ncenter\nno-repeat;left top;;\nauto\n\n<p><strong>Our local environment is undeniably beautiful. Near the rolling hills of the South Downs, we\'re surrounded by some of the country\'s most stunning views. This unique landscape is also home to rare wildlife found only in these areas, as well as several chalk streams—an exceptionally rare and biodiverse habitat, with 85% of the world’s chalk streams located in southern England.</strong></p><p>Yet this wonderful landscape that we share is undergoing subtle changes driven by unwelcome visitors — Invasive Non-Native Species (INNS). These are plants and animals introduced from other areas that outcompete native wildlife. You might be familiar with the grey squirrel? This non-native species eradicated the red squirrel, that is now only usually seen on the Isle of Wight, safely away from their more dominant grey non-native species.</p><p>INNS cost the British economy nearly £2 billion annually through damage to infrastructure, agriculture and natural resources, while silently weakening the biodiversity of our local and unique ecosystems.</p><p>As we mark Invasive Non-Native Species week from 12th-18th May 2025, it’s a reminder to address this challenge, as the good news is getting clued up on INNS is an important first step to managing the impacts.</p><h4>What are Invasive Non-Native Species</h4><p><strong>Non-native species are plants and animals that have been introduced to the UK from all over the world. Most are harmless, but around 10-15% are invasive which spread and have a harmful impact.</strong></p><p>These species could be introduced to an area outside their native range deliberately, for example as ornamental plants or exotic animals; or accidently as ‘hitchhikers’ – for example with goods transported from overseas or when returning from a holiday abroad.<br />Once these invasive species have been introduced, they are extremely difficult to control as they spread rapidly through eggs, young, seeds, spores or fragments.</p><p>Here in the UK, they threaten the survival of native wildlife and damage our natural ecosystems by preying on or out-competing other plants and animals, disrupting habitats and ecosystems, or even spreading harmful diseases.</p><h4>The impact of INNS on water</h4><p>Here at Portsmouth Water, we’re not exempt from the threat that INNS pose. Around 40% of Britain’s 200+ registered INNS are known to be aquatic, threatening the health of the local water bodies. We take from groundwater, so while this has no risk to drinking water, it’s important we understand what invasive species are present and the impacts so we can:</p><ul><li>Manage the spread of INNS</li><li>Enhance biodiversity in local habitats such as chalk streams</li><li>Build resilience within our water supply as a healthy environment benefits the quality of the water we abstract.</li><li>Comply with the law as it’s illegal to release, plant or allow to spread any non-native species into the wild under the Wildlife and Countryside Act 1981.</li></ul><p><strong>Taking Action tackling the spread of Invasive Non-Native Species</strong></p><p>The main species we tackle is Himalayan Balsam, introduced to the UK in the 1800s as an ornamental plant due to its beauty, it has since become one of the most invasive species.</p><p>Himalayan Balsam spreads along riverbanks, forming dense bushes that release floating seeds and infect entire riverine systems. Its presence causes erosion, increasing sedimentation and affecting the water quality.</p><p>Our abstraction along the River Itchen is infected annually by seeds floating down from upstream sources of the plant. Total eradication is extremely difficult, so we manage balsam on our section of the river, annually removing it in the summer months, which encourages plant growth of native species. We do this at our annual conservation working parties by pulling the plant, before it can spread its seeds – many hands make light work!<br />On the hermitage stream, which runs on our land at our head office in Havant, we employ contractors and support local conservation groups to remove the plant. As a result. much less Himalayan Balsam is growing, and with a few more years we hope to see the plants presence much more removed along the stream.</p><p>We have also identified Japanese Knotweed and Crassula on our land. These species are much harder to eradicate as tiny fragments of these plants can start whole new invasions. Therefore, we work to manage their spread by careful application of chemicals and controlling the area of infection to reduce its spread.</p><h4>What can you do</h4><p>We work to manage and eradicate INNS where we can, protecting the rich and diverse natural flora and fauna we’re surrounded by. However, we need your support to achieve lasting success to ensure habitats are not continually re-invaded.</p><p><strong>You can help prevent the spread of invasive non-native species by following some simple steps.</strong></p><h5>Remember: Check, clean, dry</h5><p>Invasive species are often spread accidently, particularly via recreational water activities. These can be spread on equipment, vehicles and clothing or in the movement of soil, water or garden waste.</p><p>You could accidentally be spreading them without realising through your work or hobbies - particularly water-based activities such as fishing, boating and paddle boarding.</p><p>You can help protect the environment and activities you enjoy by keeping your kit free of invasive plants and animals, whenever you leave the water remember to:</p>\n\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/check-small.png" alt="check-small"/>\n<h4>Check</h4>\r\n<strong>\r\n<p>Check your equipment, boat, and clothing after leaving the water for mud, aquatic animals or plant material. Remove anything you find and leave it at the site.</p></strong>\n\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/clean-small.png" alt="clean-small"/>\n<h4>Clean</h4>\r\n<p><strong>Clean everything thoroughly as soon as you can, paying attention to areas that are damp or hard to access. Use hot water if possible.</strong></p>\n\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/dry-small.png" alt="dry-small"/>\n<h4>Dry</h4>\r\n<p><strong>Dry everything for as long as you can before using elsewhere as some invasive plants and animals can survive for over two weeks in damp conditions.</strong></p>\n\n<h5>Be plant wise</h5><p>You can also help by understanding what plant you grow. Plants are vital for our health and environment, and many of us have plants in our gardens and ponds that are not native. However, it’s important to be aware of what species are invasive as if they escape, they will harm our natural wildlife, economy and even our health!</p><p>Be plant wise by following these three simples tips in your home and community gardening:</p>\n\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/know-small.png" alt="know-small"/>\n<h4>Know what you grow</h4>\r\n<strong>\r\n<p>Choose the right plants for your garden, pond and water features. Download your free guide to plants to use in place of invasive non-native species. </p></strong>\n\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/stop-small.png" alt="stop-small"/>\n<h4>Stop the Spread</h4>\r\n<strong>\r\n<p>Keep your plants in your garden - don\'t plant them, or allow them to grow, in the wild.</p></strong>\n\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/compost-small.png" alt="compost-small"/>\n<h4>Compost with care</h4>\r\n<strong>\r\n<p>Dispose of your unwanted plants, roots, weeds, seeds, and seed heads responsibly. Find out which invasive plants can\'t be composted and how to dispose of them safely. </p></strong>\n\n<h4>Together, we can help biodiversity thrive</h4><p>The challenge posed by invasive non-native species may seem overwhelming, but together we can make a significant difference to protect the unique biodiversity of our communities.</p><p>Our work with Himalayan balsam has been effectively controlled through coordinated community action at the river, proving that local engagement represents our best tool against these ecological disruptors.</p><p>As Invasive Species Week unfolds, we invite you to become a citizen scientist in this vital effort by following the advice in our article. Together, we can work together to protect our precious waterways.</p>\n\n<div class="op_sm_page image-box" data-bg-image="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/CCD-logo__ResizedImageWzMwMCwyODhd.png">\r\n    <div class="image-container"></div>\r\n    <div class="content">\r\n      <h3 class="op_sm_page white">Take a look at the Check, Clean, Dry Campaign</h3>\r\n      <p class="op_sm_page white">View detailed guidance from the Non-native Species Secretariat (NNSS)</p>\r\n\r\n[button title="Go to Check, Clean, Dry" link="https://www.nonnativespecies.org/what-can-i-do/check-clean-dry" target="_blank" align="left" icon="" icon_position="" color="#E96429" font_color="#ffffff" size="2"]\r\n    </div>\r\n  </div>\nno-repeat;left top;;\nauto\n5px\n\n<div class="op_sm_page image-box" data-bg-image="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/05/Be_plant_wise_main_logo__ResizedImageWzMwMCwzMDJd.png">\r\n    <div class="image-container"></div>\r\n    <div class="content">\r\n      <h3 class="op_sm_page white">Read more about being Plant Wise</h3>\r\n      <p class="op_sm_page white">View detailed guidance from the Non-native Species Secretariat (NNSS)</p>\r\n\r\n[button title="Get Plant Wise" link="https://www.nonnativespecies.org/what-can-i-do/be-plant-wise" target="_blank" align="left" icon="" icon_position="" color="#E96429" font_color="#ffffff" size="2"]\r\n    </div>\r\n  </div>\nno-repeat;left top;;\nauto\n\n'); 
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For two decades, we’ve committed ourselves to creating a safe, healthy workplace, and we’re proud to say that this has once again been recognised with a prestigious RoSPA Order of Distinction. This award marks 20 consecutive years of achieving RoSPA Gold, a rare milestone in the field of health and safety.</p><p><br />The RoSPA (Royal Society for the Prevention of Accidents) Health and Safety Awards are among the most respected and recognised safety schemes in the world. With entries from organisations across the globe, they celebrate those who go above and beyond to protect lives and prevent harm — not just to employees, but to contractors and members of the public too.</p><p><strong>Reflecting on this achievement, we asked Ian Adams, a leader in Health and Safety at Portsmouth Water, to share his thoughts on what it takes to build and sustain a culture of care:</strong></p><h4><strong>Safety. 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We see safety is something we consider, always.</strong></p><p>That mindset runs deep. True leadership in health and safety cannot just be about measuring compliance against policies and procedures. It requires diverse knowledge and experience of the business operation to understand the environments our people work in.</p><p><strong>Working together to get it right</strong></p><p>For us, success has come from listening to our teams, learning from experience, and making sure everyone feels empowered to learn and improve. This helps us create guidance that’s clear, practical and rooted in the reality of our day-to-day work. Real progress happens when everyone is involved. We work closely with our strategic delivery partners to make sure our standards are aligned, and our goals are shared. It’s a genuinely collaborative effort — and one we’re committed to continuing.</p><p>This shared commitment is visible right through the organisation, with every member of our Board now signed up to our Health and Safety Policy. That kind of support makes a real difference.</p><h5>A culture that protects people</h5><p>Ultimately, awards are a fantastic way to mark celebrate our progress — but the most important outcome is that our people go home safe and well. We’re proud to report that we’ve had no RIDDOR-reportable incidents in the past three years, and we’ll keep working hard to maintain that record.</p><p>But it’s not just about our history — it’s about where we’re going. 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This panel brought together eight members who played a key role in overseeing the water companies performance. It has been an incredibly insightful period, which has laid strong foundations for what comes next.</p><p>The “what comes next” is a significant and exciting evolution that I am delighted to announce. On Tuesday, 24th June, we will embark on a new journey with the launch of the <a href="https://www.portsmouthwater.co.uk/about-us/portsmouth-water-independent-challenge-group/">Portsmouth Water Independent Challenge Group (ICG)</a>.</p><p>I am incredibly proud to share that our new ICG has grown substantially, now comprising of 22 passionate and committed volunteer members, including local councillors, representatives from Citizens Advice, the main public sector bodies such as the Environment Agency, the Consumer Council for Water and Natural England. In addition to these organisations, we have the University of Portsmouth, an innovative marketing company, Delivered Social, next generation members and other organisations deeply invested in the sustainability of our water provision and the protection of our precious local environment.</p><p>This expansion reflects the increasing importance and complexity of the challenges and opportunities that lie ahead for our water services. It also aligns with the outcome of the UK\'s Water (Special Measures) Act 2025 which aims to improve the service water companies provide in support of the environment and its customers.</p><p>Under my chairmanship, this dynamic group will take on the vital responsibility of reviewing Portsmouth Water\'s performance and its objectives throughout the upcoming Asset Management Period, AMP8, which spans from 1st April 2025 to 31st March 2030.</p><p>The measures we will be scrutinising are set by Ofwat and demand year-on-year improvements across crucial areas: the protection of our environment, ensuring the best outcomes for the customers of Portsmouth Water, and achieving a challenging set of targets for the operational performance of the company.</p><p>The ICG is designed to be far more than just an oversight committee. We will act as a vital link between Portsmouth Water and its customers, ensuring your voices are heard and your interests represented. A key aspect of our role will be early involvement in major projects, allowing us to contribute proactively and co-create new processes through a series of focused subgroup activities. We are committed to being rigorous in our oversight, scrutiny, and, where necessary, our challenge.</p><p><strong>We will hold Portsmouth Water accountable for the delivery of its business plan, ensuring transparency and effectiveness.</strong></p><p>I am personally delighted, incredibly excited, and deeply committed to working alongside this exceptional group of volunteers. Their dedication to our community and environment is inspiring. I am equally enthusiastic about collaborating with Portsmouth Water to make the Independent Challenge Group a valuable, productive, and significant contributor to navigating the challenges the water company faces over the coming five-year period.</p><p><strong>Together, I am confident that the ICG will make a tangible and positive impact, helping to shape a resilient and responsible water future for Portsmouth."</strong></p>";s:7:"classes";s:0:"";}}i:1;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"awqwkwftj";s:4:"size";s:3:"1/1";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:629:"<div class="op_sm_page image-box" data-bg-image="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/3a85dfa35da4e362bfc1ce494fdf829e.png">\n    <div class="image-container"></div>\n    <div class="content">\n      <h3 class="op_sm_page white">The Independent Challenge Group (ICG)</h3>\n      <p class="op_sm_page white">Read more and find out how you could be involved</p>\n\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/about-us/portsmouth-water-independent-challenge-group/" target="_blank" align="center" icon="" icon_position="" color="#E96429" font_color="#ffffff" size="2"]\n    </div>\n  </div>";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:0:"";s:8:"bg_image";s:97:"https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/3a85dfa35da4e362bfc1ce494fdf829e.png";s:11:"bg_position";s:22:"no-repeat;center top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:0:"";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}}'); 
INSERT INTO `wlcj_postmeta` VALUES (113690, 15524, 'mfn-page-items-seo', '<h1 class="op_sm_page">Introducing the Portsmouth Water Independent Challenge Group</h1>\nno-repeat;left top;;\nauto\n0px\n\n<h3><strong><img class="alignright wp-image-15527" src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/06/Stef-Nienaltowski-ICG-Chair-300x228.jpg" alt="" width="199" height="151" />A piece by Stef Nienaltowski, Independent Chair of the Independent Challenge Group</strong></h3><p>"For the past nine months, I\'ve had the privilege of working closely with Portsmouth Water and a dedicated group of stakeholders known as the Customer Scrutiny Panel (CSP). This panel brought together eight members who played a key role in overseeing the water companies performance. It has been an incredibly insightful period, which has laid strong foundations for what comes next.</p><p>The “what comes next” is a significant and exciting evolution that I am delighted to announce. On Tuesday, 24th June, we will embark on a new journey with the launch of the <a href="https://www.portsmouthwater.co.uk/about-us/portsmouth-water-independent-challenge-group/">Portsmouth Water Independent Challenge Group (ICG)</a>.</p><p>I am incredibly proud to share that our new ICG has grown substantially, now comprising of 22 passionate and committed volunteer members, including local councillors, representatives from Citizens Advice, the main public sector bodies such as the Environment Agency, the Consumer Council for Water and Natural England. In addition to these organisations, we have the University of Portsmouth, an innovative marketing company, Delivered Social, next generation members and other organisations deeply invested in the sustainability of our water provision and the protection of our precious local environment.</p><p>This expansion reflects the increasing importance and complexity of the challenges and opportunities that lie ahead for our water services. It also aligns with the outcome of the UK\'s Water (Special Measures) Act 2025 which aims to improve the service water companies provide in support of the environment and its customers.</p><p>Under my chairmanship, this dynamic group will take on the vital responsibility of reviewing Portsmouth Water\'s performance and its objectives throughout the upcoming Asset Management Period, AMP8, which spans from 1st April 2025 to 31st March 2030.</p><p>The measures we will be scrutinising are set by Ofwat and demand year-on-year improvements across crucial areas: the protection of our environment, ensuring the best outcomes for the customers of Portsmouth Water, and achieving a challenging set of targets for the operational performance of the company.</p><p>The ICG is designed to be far more than just an oversight committee. We will act as a vital link between Portsmouth Water and its customers, ensuring your voices are heard and your interests represented. A key aspect of our role will be early involvement in major projects, allowing us to contribute proactively and co-create new processes through a series of focused subgroup activities. We are committed to being rigorous in our oversight, scrutiny, and, where necessary, our challenge.</p><p><strong>We will hold Portsmouth Water accountable for the delivery of its business plan, ensuring transparency and effectiveness.</strong></p><p>I am personally delighted, incredibly excited, and deeply committed to working alongside this exceptional group of volunteers. Their dedication to our community and environment is inspiring. I am equally enthusiastic about collaborating with Portsmouth Water to make the Independent Challenge Group a valuable, productive, and significant contributor to navigating the challenges the water company faces over the coming five-year period.</p><p><strong>Together, I am confident that the ICG will make a tangible and positive impact, helping to shape a resilient and responsible water future for Portsmouth."</strong></p>\n\n<div class="op_sm_page image-box" data-bg-image="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/3a85dfa35da4e362bfc1ce494fdf829e.png">\r\n    <div class="image-container"></div>\r\n    <div class="content">\r\n      <h3 class="op_sm_page white">The Independent Challenge Group (ICG)</h3>\r\n      <p class="op_sm_page white">Read more and find out how you could be involved</p>\r\n\r\n[button title="Find out more" link="https://www.portsmouthwater.co.uk/about-us/portsmouth-water-independent-challenge-group/" target="_blank" align="center" icon="" icon_position="" color="#E96429" font_color="#ffffff" size="2"]\r\n    </div>\r\n  </div>\nhttps://www.portsmouthwater.co.uk/wp-content/uploads/2025/01/3a85dfa35da4e362bfc1ce494fdf829e.png\nno-repeat;center top;;\nauto\n\n'); 
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href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/07/PRT-Accounting-Separation-Methodology-Statement-2025.pdf">Accounting Separation Methodology Statement 2025</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/10/Annual-Performance-Report-Data-Tables-2025-Oct-25-resubmission-corrected.xlsx">Annual Performance Report Data Tables 2025</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/07/PRT-APR-Table-4B-2024-25.pdf">Table 4B Analysis of Debt 2025</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/07/PRT-APR-Table-4L-2024-25.pdf">APR Table 4L - 2024-25</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/07/PRT-APR-Table-4L-2024-25-Cumulative.pdf">APR Table 4L - 2024-25 Cumulative</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/10/ODI-Performance-Model-2025-Oct-25-resubmission-corrected.xlsx">ODI Performance Model 2025</a>\n      </td>\n    </tr>\n\n    <!-- 2024 -->\n    <tr>\n      <td style="vertical-align: top; padding: 8px; width: 180px;">2024</td>\n      <td style="padding: 8px;">\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/07/PW_Annual-Performance_2024-website.pdf">Annual Performance Report 2024</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/07/Methodology-Statement-Accounting-Separation-2024.pdf">Accounting Separation Methodology Statement 2024</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/07/Annual-Performance-Report-data-Tables-2024.xlsx">Annual Performance Report Data Tables 2024</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/07/APR-Table-4L-2023-24.pdf">APR Table 4L - 2023-24</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/07/APR-Table-4L-2023-24-Cumulative.pdf">APR Table 4L - 2023-24 Cumulative</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/07/ODI-Performance-Model-2024.xlsx">ODI Performance Model 2024</a>\n      </td>\n    </tr>\n\n    <!-- 2023 -->\n    <tr>\n      <td style="vertical-align: top; padding: 8px;">2023</td>\n      <td style="padding: 8px;">\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/07/PW_Annual-Performance_2023_FINAL.pdf">Annual Performance Report 2023</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/07/Methodology-Statement-Accounting-Separation-2023.pdf">Accounting Separation Methodology Statement 2023</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/2022-23-annual-performance-report-excl-tables-3A-3Iv1.1-PRT-23Nov.xlsx">Annual Performance Report Data Tables 2023</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/07/Table-4B.pdf">Table 4B Analysis of Debt 2023</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/07/Table-4L.pdf">Table 4L Enhancement expenditure 2023</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/07/Table-4L-YTD.pdf">Table 4L YTD Enhancement expenditure 2023</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/PRT-FINAL-PR19IPD01_ODI-performance-model-v1.10-mid-year-update.xlsx">ODI performance model 2023</a>\n      </td>\n    </tr>\n\n    <!-- 2022 -->\n    <tr>\n      <td style="vertical-align: top; padding: 8px;">2022</td>\n      <td style="padding: 8px;">\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/ANNUAL-PERFORMANCE-REPORT-AS-AT-7-JULY-2022.pdf">Annual Performance Report 2022</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Methodology-Statement-Accounting-Separation-2022.pdf">Accounting Separation Methodology Statement 2022</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/2021-22-annual-performance-report-tables_Reissue300522-Master.xlsx">Annual Performance Report Data Tables 2022</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Table-4B-Analysis-of-Debt.pdf">Table 4B Analysis of Debt 2022</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Table-4L-Enhancement-expenditure.pdf">Table 4L Enhancement expenditure 2022</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Table-4L-YTD-Enhancement-expenditure.pdf">Table 4L YTD Enhancement expenditure 2022</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/PR19IPD01_ODI-performance-model-v1.7-FINAL.xlsx">ODI performance model 2022</a>\n      </td>\n    </tr>\n\n    <!-- 2021 -->\n    <tr>\n      <td style="vertical-align: top; padding: 8px;">2021</td>\n      <td style="padding: 8px;">\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/11/ANNUAL-PERFORMANCE-REPORT-AS-AT-9-SEPTEMBER-v1.pdf">Annual Performance Report 2021 (revised)</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/11/Log-of-changes-to-APR-Sept-2021.pdf">Log of Changes to APR 2021</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/ANNUAL-PERFORMANCE-REPORT-AS-AT-9-JULY-v4.pdf">Annual Performance Report 2021</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Methodology-Statement-Accounting-Separation-2021.pdf">Accounting Separation Methodology Statement 2021</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Table-4L-Enhancement-expenditure.pdf">Table 4L Enhancement expenditure</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Table-4B-Analysis-of-Debt.pdf">Table 4B Analysis of Debt</a>\n      </td>\n    </tr>\n\n    <!-- 2020 -->\n    <tr>\n      <td style="vertical-align: top; padding: 8px;">2020</td>\n      <td style="padding: 8px;">\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/2020-RegAccounts-250620-final-signed-Revised-Sept-2020.pdf">Annual Performance Report 2020</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/Methodology-Statement-Accounting-Separation-2020-1.pdf">Accounting Separation Methodology Statement 2020</a>\n      </td>\n    </tr>\n\n    <!-- 2019 -->\n    <tr>\n      <td style="vertical-align: top; padding: 8px;">2019</td>\n      <td style="padding: 8px;">\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/07/Annual-Performance-Report-2019-signed.pdf">Annual Performance Report 2019</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/07/Methodology-Statement-Accounting-Separation-2019.pdf">Accounting Separation Methodology Statement 2019</a>\n      </td>\n    </tr>\n\n    <!-- 2018 -->\n    <tr>\n      <td style="vertical-align: top; padding: 8px;">2018</td>\n      <td style="padding: 8px;">\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/07/2018-Reg-Accounts-Final-130718.pdf">Annual Performance Report 2018</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/07/Methodology-Statement-Accounting-Separation-2018.pdf">Accounting Separation Methodology Statement 2018</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/07/AMP6-Portsmouth-Assurance-Report-2017-18_V5.1.pdf">APR Assurance Report 2017/18 – Atkins</a>\n      </td>\n    </tr>\n\n    <!-- 2017 -->\n    <tr>\n      <td style="vertical-align: top; padding: 8px;">2017</td>\n      <td style="padding: 8px;">\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/Annual-Performance-Report-2017.pdf">Annual Performance Report 2017</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/Methodology-Statement-Accounting-Separation-2017-PRT.pdf">Accounting Separation Methodology Statement 2017</a>\n      </td>\n    </tr>\n\n    <!-- 2016 -->\n    <tr>\n      <td style="vertical-align: top; padding: 8px;">2016</td>\n      <td style="padding: 8px;">\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/2016-Annual-Perf-Report-.pdf">Annual Performance Report 2016</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/Methodology-Statement-Accounting-Separation-Upstream-Services-2016.doc">Accounting Separation Methodology Statement 2016</a>\n      </td>\n    </tr>\n\n    <!-- 2015 -->\n    <tr>\n      <td style="vertical-align: top; padding: 8px;">2015</td>\n      <td style="padding: 8px;">\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/Regulatory-Accounts-2015.pdf">Regulatory Accounts</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/Methodology-Statement-Accounting-Separation-Tables-2015.pdf">Accounting Separation Methodology Statement</a><br>\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/Methodology-Statement-Accounting-Separation-Upstream-Services-2015.pdf">Accounting Separation Methodology Statement – Upstream Services</a>\n      </td>\n    </tr>\n\n  </tbody>\n</table>";}i:2;a:2:{s:5:"title";s:25:"Unaudited Interim Results";s:7:"content";s:2764:"<h5>For the Six Months Ended 30 September 2025</h5>\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/12/PWL-HALF-YEAR-REPORT-30SEP2025.pdf">Unaudited Interim Results for the six months ended 30 September 2025</a><br>\n<h5>For the Six Months Ended 30 September 2024</h5>\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/12/PWL-Half-Year-Report-30Sep2024-FINAL.pdf">Unaudited Interim Results for the six months ended 30 September 2024</a><br>\n<h5>For the Six Months Ended 30 September 2023</h5>\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/PWL-HALF-YEAR-REPORT-30-SEP-2023-LOW-RES_FINAL.pdf">Unaudited Interim Results for the six months ended 30 September 2023</a><br>\n<h5>For the Six Months Ended 30 September 2022</h5>\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/10/PWL-INTERIM-ACCOUNTS-FOR-HALF-YEAR-TO-30-SEPTEMBER-2022.pdf">Unaudited Interim Results for the six months ended 30 September 2022</a><br>\n<h5>For the Six Months Ended 30 September 2021</h5>\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/12/PORTSMOUTH-WATER-LIMITED-HALF-YEAR-REPORT-2021-22.pdf">Unaudited Interim Results for the six months ended 30 September 2021</a><br>\n<h5>For the Six Months Ended 30 September 2020</h5>\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/12/HALF-YEAR-REPORT-2020-AS-AT-30-NOVEMBER-2020-v4.pdf">Unaudited Interim Results for the six months ended 30 September 2020</a><br>\n<h5>For the Six Months Ended 30 September 2019</h5>\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/HALF-YEAR-REPORT-2019-AS-AT-28-NOVEMBER-2019-v2.pdf">Unaudited Interim Results for the six months ended 30 September 2019</a><br>\n<h5>For the Six Months Ended 30 September 2018</h5>\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/11/Half-year-end-results-2018.pdf">Unaudited Interim Results for the six months ended 30 September 2018</a>.<br>\n<h5>For the Six Months Ended 30 September 2017</h5>\n<a href="/wp-content/uploads/2015/05/Half-year-end-results-2017.pdf" target="_blank" rel="noopener noreferrer">Unaudited Interim Results for the six months ended 30 September 2017.</a><br>\n<h5>For the Six Months Ended 30 September 2016</h5>\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/UnauditedInterimResults2016.pdf" target="_blank" rel="noopener noreferrer">Unaudited Interim Results for the six months ended 30 September 2016.</a><br>\n<h5>For the Six Months Ended 30 September 2015</h5>\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/UnauditedInterimResults2015.pdf" target="_blank" rel="noopener noreferrer">Unaudited Interim Results for the six months ended 30 September 2015.</a>\n";}}s:4:"type";s:10:"horizontal";s:7:"padding";s:4:"20px";s:3:"uid";s:0:"";s:7:"classes";s:0:"";}}i:2;a:4:{s:4:"type";s:6:"column";s:3:"uid";s:9:"mdky8usen";s:4:"size";s:3:"1/1";s:6:"fields";a:13:{s:5:"title";s:0:"";s:7:"content";s:533:"<h4>The document below details our Tax Strategy</h4>\n\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/TAX-STRATEGY.pdf" target="_blank" rel="noopener noreferrer">Portsmouth Water Tax Strategy</a><br>\n\nPortsmouth Water is considering its current debt structure in the context of the forthcoming PR19 price review by Ofwat.\nAs part of that review, Portsmouth would consider exploring options around its loan with Artesian Finance plc, including repurchasing bonds backed by the associated Portsmouth obligations.\n";s:5:"align";s:0:"";s:12:"align-mobile";s:0:"";s:9:"column_bg";s:21:"rgba(213,209,209,0.6)";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:13:"margin_bottom";s:0:"";s:7:"padding";s:4:"15px";s:7:"animate";s:0:"";s:7:"classes";s:0:"";s:5:"style";s:0:"";}}}s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:4:"50px";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}i:3;a:4:{s:3:"uid";s:9:"gcns854lr";s:4:"size";s:7:"divider";s:5:"items";s:0:"";s:4:"attr";a:9:{s:8:"bg_color";s:0:"";s:8:"bg_image";s:0:"";s:11:"bg_position";s:20:"no-repeat;left top;;";s:7:"bg_size";s:4:"auto";s:7:"move_up";s:0:"";s:7:"padding";s:0:"";s:13:"column_margin";s:0:"";s:14:"vertical_align";s:3:"top";s:5:"class";s:0:"";}}}}}'); 
INSERT INTO `wlcj_postmeta` VALUES (113862, 15546, 'mfn-page-items-seo', '<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/07/httpswww.portsmouthwater.co_.ukstrategies-policiesaccounts.jpg" alt="httpswww.portsmouthwater.co.ukstrategies-policiesaccounts"/>\ncenter\n\n<p>On this page you will find Portsmouth Water\'s latest Annual Report and our regulatory Annual Performance Report, as well as a historical record of past versions. Each year, in these reports we include information about our financial performance and our outcomes performance. We also report on our governance and assurance procedures as a business.</p>\n\n<h2>Our latest financial documents</h2>\n\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/06/Annual-Report-and-Accounts-24-25.png" alt="Kingfisher on a log"/>\ncenter\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/06/PW_Annual_Reporting_Accounts_2025.pdf">https://www.portsmouthwater.co.uk/wp-content/uploads/2025/06/PW_Annual_Reporting_Accounts_2025.pdf</a>\nAnnual report and accounts\n\n<img src="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/07/PRT-Annual-Performance-Report-2025-website-2.jpg" alt="PRT &#8211; Annual Performance Report 2025-website"/>\ncenter\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/07/PRT-Annual-Performance-Report-2025.pdf">https://www.portsmouthwater.co.uk/wp-content/uploads/2025/07/PRT-Annual-Performance-Report-2025.pdf</a>\nAnnual Performance Report 2024\n\nRead the Annual Report & Accounts\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/06/PW_Annual_Reporting_Accounts_2025.pdf">https://www.portsmouthwater.co.uk/wp-content/uploads/2025/06/PW_Annual_Reporting_Accounts_2025.pdf</a>\ncenter\nleft\n#528c78\n#ffffff\n3\n\nRead the Annual Performance Report\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/07/PRT-Annual-Performance-Report-2025.pdf">https://www.portsmouthwater.co.uk/wp-content/uploads/2025/07/PRT-Annual-Performance-Report-2025.pdf</a>\ncenter\nleft\n#cc8678\n#ffffff\n3\n\n<h4>What you\'ll find in Portsmouth Water\'s Annual Report and Accounts</h4><p>Explore the highlights of the past year from our operational delivery and strategic programmes, understand the challenges we have faced and our ongoing investments to continue to supply high quality water to over 740,000 customers each day. </p><p><strong>Read more about:</strong></p><ul><li>Strategy and Delivery</li><li>Sustainability</li><li>Governance </li><li>Financial Statements</li></ul>\n\n<h4>What you\'ll find in Portsmouth Water\'s Annual Performance Report</h4><p>Our Annual Performance Report is a comprehensive document we produce each year. This report provides a detailed overview of our performance against regulatory requirements and commitments. This report is reviewed by the water regulator, Ofwat,</p><p><strong>In this document read more about:</strong></p><ul><li>Regulatory Financial Reporting</li><li>Performance Summary </li><li>Regulatory Information and Reports</li></ul>\n\ndefault\n\n<h4>Additional documents and historical records</h4>\n\nAnnual Report and Accounts - Previous Years: <!-- Load Source Sans Pro Semibold from Google Fonts -->\r\n<link href="https://fonts.googleapis.com/css2?family=Source+Sans+Pro:wght@600&display=swap" rel="stylesheet">\r\n\r\n<h4>Select the year you would like to view</h4>\r\n\r\n<table style="font-family: \'Source Sans Pro\', sans-serif; font-size: 16px; line-height: 1.6; font-weight: 600;">\r\n  <tbody>\r\n    <tr>\r\n      <td><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/07/PWL-Annual-Report-Accounts-FY24-FINAL-website.pdf">Annual Report and Accounts 2024</a></td>\r\n    </tr>\r\n    <tr>\r\n      <td><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/07/REPORT-ACCOUNTS-2023_FINAL_SIGNED.pdf">Annual Report and Accounts 2023</a></td>\r\n    </tr>\r\n    <tr>\r\n      <td><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/REPORT-ACCOUNTS-2022_FINAL_SIGNED.pdf">Annual Report and Accounts 2022</a></td>\r\n    </tr>\r\n    <tr>\r\n      <td><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/06/Portsmouth-Water-Limited-Report-and-Accounts-FY21.pdf">Annual Report and Accounts 2021</a></td>\r\n    </tr>\r\n    <tr>\r\n      <td><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/06/REPORT-ACCOUNTS-2020.pdf">Annual Report and Accounts 2020</a></td>\r\n    </tr>\r\n    <tr>\r\n      <td><a href="/wp-content/uploads/2019/05/REPORT-ACCOUNTS-2019-FINAL.pdf">Annual Report and Accounts 2019</a></td>\r\n    </tr>\r\n    <tr>\r\n      <td><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/06/REPORT-ACCOUNTS-2018.pdf">Annual Report and Accounts 2018</a></td>\r\n    </tr>\r\n    <tr>\r\n      <td><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/REPORT-ACCOUNTS-2017.pdf">Annual Report and Accounts 2017</a></td>\r\n    </tr>\r\n    <tr>\r\n      <td><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/REPORT-ACCOUNTS-2016.pdf">Annual Report and Accounts 2016</a></td>\r\n    </tr>\r\n    <tr>\r\n      <td><a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/Report-Accounts-2015.pdf">Annual Report and Accounts 2015</a></td>\r\n    </tr>\r\n  </tbody>\r\n</table>\n\nRegulatory Accounts: <table style="width: 100%; font-family: \'Source Sans Pro\', sans-serif; font-size: 16px; font-weight: 600; line-height: 1.6; border-collapse: collapse;">\r\n  <tbody>\r\n\r\n    <!-- 2025 -->\r\n    <tr>\r\n      <td style="vertical-align: top; padding: 8px; width: 180px;">2025</td>\r\n      <td style="padding: 8px;">\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/07/PRT-Accounting-Separation-Methodology-Statement-2025.pdf">Accounting Separation Methodology Statement 2025</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/10/Annual-Performance-Report-Data-Tables-2025-Oct-25-resubmission-corrected.xlsx">Annual Performance Report Data Tables 2025</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/07/PRT-APR-Table-4B-2024-25.pdf">Table 4B Analysis of Debt 2025</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/07/PRT-APR-Table-4L-2024-25.pdf">APR Table 4L - 2024-25</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/07/PRT-APR-Table-4L-2024-25-Cumulative.pdf">APR Table 4L - 2024-25 Cumulative</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/10/ODI-Performance-Model-2025-Oct-25-resubmission-corrected.xlsx">ODI Performance Model 2025</a>\r\n      </td>\r\n    </tr>\r\n\r\n    <!-- 2024 -->\r\n    <tr>\r\n      <td style="vertical-align: top; padding: 8px; width: 180px;">2024</td>\r\n      <td style="padding: 8px;">\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/07/PW_Annual-Performance_2024-website.pdf">Annual Performance Report 2024</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/07/Methodology-Statement-Accounting-Separation-2024.pdf">Accounting Separation Methodology Statement 2024</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/07/Annual-Performance-Report-data-Tables-2024.xlsx">Annual Performance Report Data Tables 2024</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/07/APR-Table-4L-2023-24.pdf">APR Table 4L - 2023-24</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/07/APR-Table-4L-2023-24-Cumulative.pdf">APR Table 4L - 2023-24 Cumulative</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/07/ODI-Performance-Model-2024.xlsx">ODI Performance Model 2024</a>\r\n      </td>\r\n    </tr>\r\n\r\n    <!-- 2023 -->\r\n    <tr>\r\n      <td style="vertical-align: top; padding: 8px;">2023</td>\r\n      <td style="padding: 8px;">\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/07/PW_Annual-Performance_2023_FINAL.pdf">Annual Performance Report 2023</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/07/Methodology-Statement-Accounting-Separation-2023.pdf">Accounting Separation Methodology Statement 2023</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/2022-23-annual-performance-report-excl-tables-3A-3Iv1.1-PRT-23Nov.xlsx">Annual Performance Report Data Tables 2023</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/07/Table-4B.pdf">Table 4B Analysis of Debt 2023</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/07/Table-4L.pdf">Table 4L Enhancement expenditure 2023</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/07/Table-4L-YTD.pdf">Table 4L YTD Enhancement expenditure 2023</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/11/PRT-FINAL-PR19IPD01_ODI-performance-model-v1.10-mid-year-update.xlsx">ODI performance model 2023</a>\r\n      </td>\r\n    </tr>\r\n\r\n    <!-- 2022 -->\r\n    <tr>\r\n      <td style="vertical-align: top; padding: 8px;">2022</td>\r\n      <td style="padding: 8px;">\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/ANNUAL-PERFORMANCE-REPORT-AS-AT-7-JULY-2022.pdf">Annual Performance Report 2022</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Methodology-Statement-Accounting-Separation-2022.pdf">Accounting Separation Methodology Statement 2022</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/2021-22-annual-performance-report-tables_Reissue300522-Master.xlsx">Annual Performance Report Data Tables 2022</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Table-4B-Analysis-of-Debt.pdf">Table 4B Analysis of Debt 2022</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Table-4L-Enhancement-expenditure.pdf">Table 4L Enhancement expenditure 2022</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/Table-4L-YTD-Enhancement-expenditure.pdf">Table 4L YTD Enhancement expenditure 2022</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2022/07/PR19IPD01_ODI-performance-model-v1.7-FINAL.xlsx">ODI performance model 2022</a>\r\n      </td>\r\n    </tr>\r\n\r\n    <!-- 2021 -->\r\n    <tr>\r\n      <td style="vertical-align: top; padding: 8px;">2021</td>\r\n      <td style="padding: 8px;">\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/11/ANNUAL-PERFORMANCE-REPORT-AS-AT-9-SEPTEMBER-v1.pdf">Annual Performance Report 2021 (revised)</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/11/Log-of-changes-to-APR-Sept-2021.pdf">Log of Changes to APR 2021</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/ANNUAL-PERFORMANCE-REPORT-AS-AT-9-JULY-v4.pdf">Annual Performance Report 2021</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Methodology-Statement-Accounting-Separation-2021.pdf">Accounting Separation Methodology Statement 2021</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Table-4L-Enhancement-expenditure.pdf">Table 4L Enhancement expenditure</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/07/Table-4B-Analysis-of-Debt.pdf">Table 4B Analysis of Debt</a>\r\n      </td>\r\n    </tr>\r\n\r\n    <!-- 2020 -->\r\n    <tr>\r\n      <td style="vertical-align: top; padding: 8px;">2020</td>\r\n      <td style="padding: 8px;">\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/10/2020-RegAccounts-250620-final-signed-Revised-Sept-2020.pdf">Annual Performance Report 2020</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/07/Methodology-Statement-Accounting-Separation-2020-1.pdf">Accounting Separation Methodology Statement 2020</a>\r\n      </td>\r\n    </tr>\r\n\r\n    <!-- 2019 -->\r\n    <tr>\r\n      <td style="vertical-align: top; padding: 8px;">2019</td>\r\n      <td style="padding: 8px;">\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/07/Annual-Performance-Report-2019-signed.pdf">Annual Performance Report 2019</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/07/Methodology-Statement-Accounting-Separation-2019.pdf">Accounting Separation Methodology Statement 2019</a>\r\n      </td>\r\n    </tr>\r\n\r\n    <!-- 2018 -->\r\n    <tr>\r\n      <td style="vertical-align: top; padding: 8px;">2018</td>\r\n      <td style="padding: 8px;">\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/07/2018-Reg-Accounts-Final-130718.pdf">Annual Performance Report 2018</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/07/Methodology-Statement-Accounting-Separation-2018.pdf">Accounting Separation Methodology Statement 2018</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/07/AMP6-Portsmouth-Assurance-Report-2017-18_V5.1.pdf">APR Assurance Report 2017/18 – Atkins</a>\r\n      </td>\r\n    </tr>\r\n\r\n    <!-- 2017 -->\r\n    <tr>\r\n      <td style="vertical-align: top; padding: 8px;">2017</td>\r\n      <td style="padding: 8px;">\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/Annual-Performance-Report-2017.pdf">Annual Performance Report 2017</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/Methodology-Statement-Accounting-Separation-2017-PRT.pdf">Accounting Separation Methodology Statement 2017</a>\r\n      </td>\r\n    </tr>\r\n\r\n    <!-- 2016 -->\r\n    <tr>\r\n      <td style="vertical-align: top; padding: 8px;">2016</td>\r\n      <td style="padding: 8px;">\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/2016-Annual-Perf-Report-.pdf">Annual Performance Report 2016</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/Methodology-Statement-Accounting-Separation-Upstream-Services-2016.doc">Accounting Separation Methodology Statement 2016</a>\r\n      </td>\r\n    </tr>\r\n\r\n    <!-- 2015 -->\r\n    <tr>\r\n      <td style="vertical-align: top; padding: 8px;">2015</td>\r\n      <td style="padding: 8px;">\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/Regulatory-Accounts-2015.pdf">Regulatory Accounts</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/Methodology-Statement-Accounting-Separation-Tables-2015.pdf">Accounting Separation Methodology Statement</a><br>\r\n        <a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/Methodology-Statement-Accounting-Separation-Upstream-Services-2015.pdf">Accounting Separation Methodology Statement – Upstream Services</a>\r\n      </td>\r\n    </tr>\r\n\r\n  </tbody>\r\n</table>\n\nUnaudited Interim Results: <h5>For the Six Months Ended 30 September 2025</h5>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2025/12/PWL-HALF-YEAR-REPORT-30SEP2025.pdf">Unaudited Interim Results for the six months ended 30 September 2025</a><br>\r\n<h5>For the Six Months Ended 30 September 2024</h5>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/12/PWL-Half-Year-Report-30Sep2024-FINAL.pdf">Unaudited Interim Results for the six months ended 30 September 2024</a><br>\r\n<h5>For the Six Months Ended 30 September 2023</h5>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2024/01/PWL-HALF-YEAR-REPORT-30-SEP-2023-LOW-RES_FINAL.pdf">Unaudited Interim Results for the six months ended 30 September 2023</a><br>\r\n<h5>For the Six Months Ended 30 September 2022</h5>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2023/10/PWL-INTERIM-ACCOUNTS-FOR-HALF-YEAR-TO-30-SEPTEMBER-2022.pdf">Unaudited Interim Results for the six months ended 30 September 2022</a><br>\r\n<h5>For the Six Months Ended 30 September 2021</h5>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2021/12/PORTSMOUTH-WATER-LIMITED-HALF-YEAR-REPORT-2021-22.pdf">Unaudited Interim Results for the six months ended 30 September 2021</a><br>\r\n<h5>For the Six Months Ended 30 September 2020</h5>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2020/12/HALF-YEAR-REPORT-2020-AS-AT-30-NOVEMBER-2020-v4.pdf">Unaudited Interim Results for the six months ended 30 September 2020</a><br>\r\n<h5>For the Six Months Ended 30 September 2019</h5>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2019/11/HALF-YEAR-REPORT-2019-AS-AT-28-NOVEMBER-2019-v2.pdf">Unaudited Interim Results for the six months ended 30 September 2019</a><br>\r\n<h5>For the Six Months Ended 30 September 2018</h5>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2018/11/Half-year-end-results-2018.pdf">Unaudited Interim Results for the six months ended 30 September 2018</a>.<br>\r\n<h5>For the Six Months Ended 30 September 2017</h5>\r\n<a href="/wp-content/uploads/2015/05/Half-year-end-results-2017.pdf" target="_blank" rel="noopener noreferrer">Unaudited Interim Results for the six months ended 30 September 2017.</a><br>\r\n<h5>For the Six Months Ended 30 September 2016</h5>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/UnauditedInterimResults2016.pdf" target="_blank" rel="noopener noreferrer">Unaudited Interim Results for the six months ended 30 September 2016.</a><br>\r\n<h5>For the Six Months Ended 30 September 2015</h5>\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/UnauditedInterimResults2015.pdf" target="_blank" rel="noopener noreferrer">Unaudited Interim Results for the six months ended 30 September 2015.</a>\r\n\n\nhorizontal\n20px\n\n<h4>The document below details our Tax Strategy</h4>\r\n\r\n<a href="https://www.portsmouthwater.co.uk/wp-content/uploads/2015/05/TAX-STRATEGY.pdf" target="_blank" rel="noopener noreferrer">Portsmouth Water Tax Strategy</a><br>\r\n\r\nPortsmouth Water is considering its current debt structure in the context of the forthcoming PR19 price review by Ofwat.\r\nAs part of that review, Portsmouth would consider exploring options around its loan with Artesian Finance plc, including repurchasing bonds backed by the associated Portsmouth obligations.\nrgba(213,209,209,0.6)\nno-repeat;left top;;\nauto\n15px\n\n'); 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